Bibliografias temáticas / Hotel industry

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Literatura científica selecionada sobre o tema "Hotel industry"

Autor: Grafiati
Publicado: 4 de junho de 2021
Última modificação: 11 de setembro de 2023

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Artigos de revistas sobre o assunto "Hotel industry"

1

Musab, Adel Khan, Chun Lin Li e Hasan A. H. Naji. "Cloud Services for Hotel Industry". Advanced Materials Research 905 (abril de 2014): 693–96. http://dx.doi.org/10.4028/www.scientific.net/amr.905.693.

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This research focuses on the major issues that weigh upon a hotel companys decision to implement cloud computing. In this study there was a random selection done for 15 hotels (5 hotels five stars chains, 5 franchised hotels 3 and 4 stars and 5 local hotels). The aim of this paper revolves to (I) Study and analyze the major issues have an impact on hotel companys decision to move to cloud computing. (II) Test the current benefits and implementing cloud computing in the hotel industry. (III) Test the positive and negative issues in adopting cloud computing. In additions, this type of technology is so new for the Middle East specifically in Saudi Arabia and GCC (Gulf Cooperative Countries), where the hotel industry is growing so fast and it is required a new technology to go along with it. The results showed that excluding the hotel chain which use clouding partially, the other 10 hotel of the sample either franchise or local do not implement this technology due to not having knowledge or they are not sure of the cost because of changing from system to another.
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Lim, Sung-Taek. "Formulating a Blue Ocean Strategy to Revitalize the Hotel Industry: The Case of the Residence Hotel Industry in Korea". Korea International Trade Research Institute 19, n.º 3 (30 de junho de 2023): 55–66. http://dx.doi.org/10.16980/jitc.19.3.202306.55.

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Purpose – The purpose of this study was to provide a systematic technique for building a blue ocean strategy for residence hotels using research methodologies on customer satisfaction aspects in marketing on a strategic canvas and an ERRC matrix. Design/Methodology/Approach – To do this, we conducted a survey among hotel visitors using questionnaire items and a self-administered data collection approach, with each item scored on a 5-point scale. Judgment sampling was utilized as the sample method. We then used the survey responses to generate an ERRC matrix using IPA analysis. Findings – According to the ERRC table, hotel attributes that fall under the Raise category include “cleanliness of rooms”, “hotel location”, and “cultural and convenience facilities around the hotel”. Hotel attributes in the Reduce category include “diversity of food and beverage outlets” and “interior decoration and design”, whereas hotel attributes in the Create category include “cultural events”, “creating cultural streets”, and “a family-friendly atmosphere”. The use of the survey results-based Blue Ocean Strategy in the formulation of innovation strategies can provide managers evaluating creative strategies and strategic generating approaches with objective and detailed suggestions. Research Implications – In the Create category, hotel attributes include “cultural events”, “creating cultural streets”, and “a family-friendly atmosphere”. This indicates that, in order to attract and maintain clients, residence hotels might separate themselves from other hotels by generating demand through the development of local cultural streets. Above all, it is vital to sell not only hotel rooms but also a warm and cozy environment reminiscent of a home.
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Basera, Vitalis, e Judy Mwenje. "Factors Affecting the Adoption of Quality Management Systems in Zimbabwean Hotels". April 2021, Volume 10(2) (30 de abril de 2021): 776–95. http://dx.doi.org/10.46222/ajhtl.19970820-132.

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This paper aims at highlighting factors contributing to late adoption of quality management systems (QMS) in the Zimbabwe hotel industry. The research answered questions on: What are the internal factors affecting adoption of QMS in hotels; What are the external factors affecting adoption of QMS in the hotels. Hotel managers and key stakeholders in the hotel industry were interviewed to get data. Focus group discussions was used to get data from hotel staff members. Directed content analysis was used to analyse data. Some of the internal factors affecting adoption of QMS in the hotel industry in Zimbabwe identified are high staff and management turnover, absence of specialised quality function, poor remuneration of hotel employees and lack of financial resources. While some of the external factors identified are high taxes and licensing fees, industry over regulation, hyperinflation, and poor industry supporting infrastructure. The study recommended for creation of hotel industry stakeholder platform to enhance adoption of QMS in the hotel industry looking at how best to ease the identified factors. There is need for a review of hotel industry operating environment from regulator perspective so as to ease the operating environment which can improve the hotels sustainability.
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Javed Parvez, Shaik, H. M. Moyeenudin, S. Arun, R. Anandan e Senthil Kumar Janahan. "Digital marketing in hotel industry". International Journal of Engineering & Technology 7, n.º 2.21 (20 de abril de 2018): 288. http://dx.doi.org/10.14419/ijet.v7i2.21.12383.

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Digital marketing is the promotion of products or brands through online. In recent days the demand of digital marketing in hotels has become increasingly high with Social Media Marketing (SMM) which works with social networking sites and Search Engine Optimization (SEO) making the website to appear in search results with advertisement on Google and online magazines by search engine marketing (SEM), video marketing through you tube and websites are types of digital marketing. Searching hotels through online by computers and mobile with the hotel websites is the new trend of digital marketing and it makes the possibilities to enhance the local search on hotels by giving required content, User profiles, managing citations and in search results. The aim is to study the role of digital marketing in hotel industry. This article is also focused to identify which type of digital marketing will work best with hotel industry.
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Imansari, Annisa Rizkaninghadi, Roekhudin Roekhudin e Yeney Widya Prihaningtias. "Green Accounting and Malang Hospitality Industry: A Inevitability". Jurnal Economia 15, n.º 2 (1 de outubro de 2019): 189–208. http://dx.doi.org/10.21831/economia.v15i2.24127.

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Abstract: This research aims to study the implementation of green accounting on the hospitality industry in Malang based on internal and external perspectives. This type of research is a multi-case study. Data collection was conducted in 2018 through interviews with internal parties of Harris Hotel (five stars), The Balava Hotel (four stars), and ubud Hotel and Cottages (three stars); guests and people around the hotels and environmental Services in Malang; observation and documentation. The results of this research show that three, four, and five stars hotels in Malang have implemented green accounting very well. All of those hotels also spent some expenses on the environment to reduce the risk of pollution and environmental damage. From the external perspective, no one is feeling disadvantaged from the activities of hotel operational. In the future, the hotels are expected to improve their awareness on the environment. Keywords: Green Accounting, Environmental CostAkuntansi Hijau dan Industri Perhotelan: Sebuah KeniscayaanAbstrak: Penelitian ini bertujuan untuk mengetahui penerapan akuntansi hijau pada industri perhotelan di Kota Malang dari perspektif internal dan eksternal. Jenis penelitian ini adalah multi studi kasus. Pengumpulan data dilakukan pada tahun 2018, melalui wawancara dari pihak internal Hotel Harris (bintang lima), The Balava Hotel (bintang empat), dan Ubud Hotel & Cottages (bintang tiga); tamu dan masyarakat sekitar dari ketiga hotel, pihak Dinas Lingkungan Hidup Kota Malang; observasi dan dokumentasi. Hasil penelitian ini menunjukkan bahwa hotel bintang tiga, empat dan lima di Kota Malang telah menerapkan beberapa aktivitas akuntansi hijau. Ketiga hotel juga telah mengeluarkan beberapa biaya lingkungan dalam rangka mengurangi risiko pencemaran dan kerusakan lingkungan. Dari sisi eksternal, tidak ada pihak yang merasa dirugikan dari aktivitas operasional hotel, ke depannya diharapkan hotel dapat lebih peka terhadap lingkungan. Kata Kunci: Akuntansi Hijau, Biaya Lingkungan
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Ćurlin, Tamara, Tanja Kamenjarska e Mirjana Pejić Bach. "Innovation features in the hotel industry: Croatian hotel websites". Croatian Regional Development Journal 3, n.º 1 (1 de junho de 2022): 91–111. http://dx.doi.org/10.2478/crdj-2022-0006.

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Abstract The hotel industry undeniably holds strong market power. Its economic impact can affect the infrastructural, economic, and digital development of a particular region. In addition to numerous advantages, digital development has also posed certain challenges for the hotel industry, such as fierce competition and a struggle for market power, which in turn lead to constant searching for new beneficial solutions. Hotel websites need to be of good quality to have a positive impact on profitability. Quality websites are functional and useful, and innovation is a common factor observed when testing quality. The aim of this paper is to provide an overview of the innovation activity of Croatian hotel websites. Two methods were used for research purposes: the e-MICA framework and content analysis. Descriptive statistics and the significance of Chi-squared tests were used to analyse the results. Research findings suggest that Croatian hotels have adopted innovative features on their websites modestly: mostly, 5-star hotels, hotel chains, and foreign-owned hotels as well as hotels focused strategically on direct sales channels. The obtained results are important for future research which should analyse the issue in more depth. Furthermore, hoteliers could also benefit from these results, and use them to their advantage in order to revise and improve their existing strategies.
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Subakti, Agung Gita. "Overview the Seven Stars Rating in Hotel Industry". Binus Business Review 3, n.º 2 (30 de novembro de 2012): 691. http://dx.doi.org/10.21512/bbr.v3i2.1354.

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Picking the right hotel can be tricky especially in today’s world of multiple rating systems. A luxury hotel rating once topped out at five stars but in the war to snag vacationers certain hotels that sing tunes of opulence and luxurious pleasure have started to accumulate seven stars. Star rating systems vary from continentto continent, country to country, and in a country. Hotel ratings have become a subjective assessment of amenities depending on the hotel and location. But the big question that is how they rate a seven stars Hotel. What makes it different from five stars Hotel or any fine establishment alike. In this case, the author is over viewing some of the Hotels in the world that are known for its seven stars reputation and taking a closer look on how they get their reputation for being the most luxurious Hotels in the world.
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Fu, Linqian. "COVID-19 Impacts on and Responses of the Hotel Industry". Journal of Education, Humanities and Social Sciences 7 (13 de janeiro de 2023): 320–23. http://dx.doi.org/10.54097/ehss.v7i.4697.

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The hotel industry has been hit hard by the epidemic. This paper discusses the development of the hotel industry under the background of the epidemic, which has important practical significance and can provide necessary reference for understanding the development trend of the hotel industry. This paper finds that the business performance of the hotel industry is constantly improving and is in the recovery stage, and there are some differences in the recovery status of different types of hotels. At the same time, remote working provides more service opportunities for hotels. This article can provide some inspiration for the development of hotel industry.
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Poquiz, Marmie R., Rania Hassan e Shehryar Ahmed. "Gender Diversity Management Practices in the Hotel Industry: An Analysis of Philippine Hotel Industry". International Journal of Management Thinking 1, n.º 1 (30 de maio de 2023): 41–50. http://dx.doi.org/10.56868/ijmt.v1i1.12.

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This study endeavors to investigate the gender diversity management practices (DMPs) in the hotel industry of and the considerable effect of gender, inclusion or exclusion, on hotel employees' perceptions of those practices in Philippine. A quantitative method using personal administered survey was employed and total 300 above questionnaires were sent online to the staff working in the 4–5-star hotels in Manila and only 185 usable questionnaires received. The findings indicated that young, female hotel staff made up the majority. A significant number of hotels were successful in implementing DMPs, and the staff members were conscious of how their employers were working to give both genders the same opportunity for recruiting, decision-making, development and training, a raise, and remuneration. However, the study additionally revealed that the strategy employed by hotel businesses to assist their staff members in balancing their professional and familial responsibilities may contribute in impeding instead of advancing gender parity. Specifically, the study found that hotel companies often offered childcare benefits and flexible work arrangements, but these benefits were not always accessible to all employees. The findings of this research indicate that hotel corporations need to take further steps to make sure that their DMPs are successful and do not obstruct gender parity.
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Ma, Yong, Hang Li e Yun Tong. "Distribution Differentiation and Influencing Factors of the High-Quality Development of the Hotel Industry from the Perspective of Customer Satisfaction: A Case Study of Sanya". Sustainability 14, n.º 11 (25 de maio de 2022): 6476. http://dx.doi.org/10.3390/su14116476.

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Achieving customer satisfaction is an important goal of the high-quality development (HQD) of the hotel industry. The purpose of this study is to summarize the spatial distribution characteristics and influencing factors of the HQD of the hotel industry to better help improve hotel customer satisfaction and realize the HQD of the hotel industry. Taking Sanya as an example, this study applied kernel density analysis, grid analysis and a geographically weighted regression (GWR) model to reveal the distribution characteristics and influencing factors of the HQD of the hotel industry. The research results show that (1) from 2010 to 2020, both budget hotels and luxury hotels showed an increasing trend year by year and the degree of spatial agglomeration was continuously strengthened. (2) The overall HQD of the hotel industry in Sanya is at a medium to high level, but the development between different regions is unbalanced. The HQD level of the hotel industry in the eastern part of the city is better than that in the western region. (3) There are significant differences in the HQD level and its spatial distribution characteristics of budget hotels and luxury hotels. (4) Hardware facilities, price levels, market popularity and traffic conditions have a positive impact on the HQD level of the hotel industry, while hotel scale and business prosperity have a negative impact on the HQD level of the hotel industry. The public service level does not pass the significance test. The conclusions of this study can provide theoretical reference for the decision-making of HQD of urban tourism.
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Teses / dissertações sobre o assunto "Hotel industry"

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Wilson, Simon David. "Environmental management systems and their implications on industry in Hong Kong : a case study of the hotel industry /". Hong Kong : University of Hong Kong, 1996. http://sunzi.lib.hku.hk/hkuto/record.jsp?B1750661X.

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Chung, Wen-Yi Tera. "Sexual harassment : a pilot study in the hotel industry /". Online version of thesis, 1993. http://hdl.handle.net/1850/11448.

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Choi, Jeong-Gil. "The hotel industry cycle: developing an economic indicator system for the hotel industry". Thesis, Virginia Polytechnic Institute and State University, 1996. http://hdl.handle.net/10919/77739.

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The principal objective of this study was to develop an economic indicator system for the hotel industry in order to project the industry's growth and turning points. This study developed for the U.S. hotel industry a business cycle that would cover hotel activity as broadly as possible and one that would represent the magnitude of growth of the industry. This study also identified and selected seventy economic indicators for the hotel industry by reviewing literature and testing the characteristics of each time series which are available in public. By classifying the indicators into leading, coincident, and lagging indicators, this study formed composite indices for the groups of indicators and defined the relationships in terms of time lags between the hotel industry growth cycle and the series of composite indices. For a twenty-eight year period ( 1966-1993 ), the hotel industry experienced three cycles (peak to peak or trough to trough). The hotel industry peaked in 1967, 1973, 1980, and 1989. The industry troughed in 1969, 1974, 1982, and 1991. The mean duration of the hotel industry cycles is 7.3 years, calculated either by peak to peak or trough to trough. An interesting finding is that the hotel industry declines sharply once it reached the peaks. In general, the mean duration for the contraction is about two years. The hotel industry growth cycle representing the rate of growth changes was also identified by standardizing the changes, and by measuring and dating the cycles. The results showed that the hotel industry experienced high growth (a boom) every four or five years. The average expansion (L-H) period is about three years and the average contraction (H-L) period is about two years. The performances of the composite indices for the leading, coincident, and lagging indicators were measured based on their timing differences of turning points compared with those of the industry cycles. The usefulness and effectiveness of the indicator system composed of composite indices of leading, coincident, and lagging indicators were empirically supported in this study. The results of this study imply the indicator system can be used as a forecasting tool for the hotel industry.
Master of Science
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Kim, Seakyoung. "Multi-attribute utility test of U.S. frequent guest programs with application to the Korean lodging industry /". Online version of thesis, 1993. http://hdl.handle.net/1850/12087.

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Shevchuk, Yu A., e M. P. Denysenko. "Hotel industry business model formation". Thesis, Izdevniecība "Baltija Publishing", 2020. https://er.knutd.edu.ua/handle/123456789/17105.

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Kim, Sun-Hwa. "An investigation into hotel employees' perception of green practices". Master's thesis, Orlando, Fla. : University of Central Florida, 2009. http://purl.fcla.edu/fcla/etd/CFE0002908.

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Chu, Cheok Mei. "Customer loyalty in the hotel industry". Thesis, University of Macau, 2003. http://umaclib3.umac.mo/record=b1636644.

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Ahammad, Shamim. "Importance of Training in Hotel industry". Thesis, Södertörns högskola, Institutionen för naturvetenskap, miljö och teknik, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-19839.

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The highly competitive environment in which businesses operate today requires a skilful workforce in every organisation in order to remain a successful player in the competitive game of the industry. One of the main problems which occur in the workplace is the lack of training. A large number of employees can appear dissatisfied (Heinemann and Greenberger, 2002) due to being assigned responsibilities without-having the right knowledge and skills in that area. Training is an essential process which should be cautiously designed and implemented within all firms. The overall aim of this dissertation is to assess the importance of training- in work field.For many years now human capital has been regarded as vital for the efficient functioning of an organisation because of its contribution in improving productivity, business performance and economic growth (Schultz, 1961). Therefore it is important to invest in human resources through training (Lucas, 1988) in order to improve the competitive position of the firm, and because of the enhanced quality, innovation, continual increased productivity and in turn improved profitability that can be achieved through this (Taylor and Davies, 2004).Throughout this research the training system in Hilton Hotel will be examined and appropriate recommendations for a more effective training system will be given where appropriate. The overall aim of this study is to assess the importance of training in hospitality industry.
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Yamamura, Takaharu. "Performance characteristics of the hotel industry". Thesis, Massachusetts Institute of Technology, 1990. http://hdl.handle.net/1721.1/70627.

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Pine, R. J. "Technology transfer in the hotel industry". Thesis, University of Bradford, 1991. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.317571.

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Livros sobre o assunto "Hotel industry"

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I.C.C. Business Ratio., ed. The hotel industry. 9a ed. Hampton: ICC Business Ratios, 1991.

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Ratios, ICC Business, ed. The hotel industry. 7a ed. Hampton: ICC Business Ratios, 1989.

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3

International, Horwath and Horwath, ed. Worldwide hotel industry. New York: Horwath & Horwath International, 1988.

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Ltd, Prospect Shop, ed. The hotel industry. Hampton: The Prospect Shop, 2000.

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Ratios, ICC Business, ed. The Hotel industry. Hampton: ICC Business Ratios, 1993.

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International, Horwath and Horwath, ed. Worldwide hotel industry. New York: Horwath and Horwath International, 1986.

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Group, ICC Information, ed. The Hotel industry. Hampton: ICC Information Group, 1995.

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Ltd, Prospect Shop, ed. The hotel industry. 2a ed. Hampton: Prospect Shop, 2001.

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Ratios, ICC Business, ed. The Hotel industry. 6a ed. London: ICC Business Ratios, 1988.

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10

Ltd, ICC Business Publications, ed. The Hotel industry. Hampton: ICC Business Publications, 1999.

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Capítulos de livros sobre o assunto "Hotel industry"

1

Vinod, Ben. "Hotel Pricing". In Revenue Management in the Lodging Industry, 81–104. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-031-14302-1_3.

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Bond, Christopher. "The UK Hotel Industry". In Horwath Book of Tourism, 174–84. London: Palgrave Macmillan UK, 1990. http://dx.doi.org/10.1007/978-1-349-11687-4_16.

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Fotouhnezhad, Ladan. "Advertising in the hotel industry". In The Routledge Handbook of Hospitality Marketing, 180–96. New York : Routledge, 2018.: Routledge, 2017. http://dx.doi.org/10.4324/9781315445526-15.

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Messenger, Sally J. "The Industry". In 1. Working in the Hotel and Catering Industry, 2–23. London: Macmillan Education UK, 1990. http://dx.doi.org/10.1007/978-1-349-09984-9_1.

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Sharma, D. Deo. "Contract Strategies in Hotel Industry: Swedish Hotel Firms Abroad". In Proceedings of the 1993 Academy of Marketing Science (AMS) Annual Conference, 222–29. Cham: Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-13159-7_49.

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Chehimi, Nadine. "The German Hotel Market". In The Social Web in the Hotel Industry, 71–79. Wiesbaden: Springer Fachmedien Wiesbaden, 2013. http://dx.doi.org/10.1007/978-3-658-04544-9_4.

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Vinod, Ben. "Introduction to Hotel Revenue Management". In Revenue Management in the Lodging Industry, 1–50. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-031-14302-1_1.

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Fenelon, Raymond. "The European and International Hotel Industry". In Horwath Book of Tourism, 185–93. London: Palgrave Macmillan UK, 1990. http://dx.doi.org/10.1007/978-1-349-11687-4_17.

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Lieberman, Warren H. "Practical Pricing for the Hotel Industry". In Revenue Management, 180–91. London: Palgrave Macmillan UK, 2011. http://dx.doi.org/10.1057/9780230294776_14.

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Kaliappen, Narentheren, e Azizul Hassan. "Digital Trends in Asian Hotel Industry". In Technology Application in Tourism in Asia, 147–63. Singapore: Springer Singapore, 2022. http://dx.doi.org/10.1007/978-981-16-5461-9_9.

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Trabalhos de conferências sobre o assunto "Hotel industry"

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Višković, Karmela, Dora Rašan e Denis Prevolšek. "CONTENT ANALYSIS OF TRIPADVISOR ONLINE REVIEWS: THE CASE OF VALAMAR RIVIERA HOTELS IN DUBROVNIK". In Tourism and hospitality industry. University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. http://dx.doi.org/10.20867/thi.26.20.

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Purpose - From its foundation until today, Valamar Riviera hotels are one of the leaders in the Croatian hotel industry. Their strong positioning on the market is recognized throughout Europe, and this is particularly visible through the high ratings of former guests on social networks. Online reviews have become an excellent source for capturing the entire experience, which is why potential guests looking for accommodation are increasingly inclined to search platforms such as Tripadvisor for past experiences of previous guests. Based on the above, the purpose of this research was to gain insight into the factors that influence the overall experience of the guests of the Valamar Riviera Hotel. Methodology - For the purpose of this research, online reviews of three Dubrovnik’s Valamar Riviera hotels were analyzed. Online reviews were scraped from the Tripadvisor platform with the help of the ParseHub software for the period from January 1, 2020 to July 1, 2022, after which a sentimental analysis was performed on a sample of 261 online reviews. Based on the results of the sentimental analysis according to factors and connotation, a cause-and-effect diagram was created. Findings - Obtained empirical results indicate that positive comments from former hotel guests are leading for all three samples. Such results were expected; given that these are hotels that won the Tripadvisor Excellence Award. Former guests of Dubrovnik’s Valamar Riviera hotels who wrote online reviews on Tripadvisor about their experience staying at the hotel are mostly women from abroad. Through the sentiment analysis, “Housekeeping” was determined as the most important factor of the overall hotel experience. On the other hand, the largest share of negative particles was determined for the „Other hotel services“, therefore this factor has the greatest negative impact on the eWoM of hotel guests. Contribution - This research contributes to reducing the existing gaps in the literature on hotel experience, by identifying factors that have a negative impact on the eWoM of hotel guests. The findings of this study also provide practical implications based on which hoteliers can improve their strengths and weaknesses in the existing elements of the hotel offer.
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Pavia, Nadia, Tamara Floričić e Edna Mrnjavac. "FLEXIBLE WORKSPACES AND REMOTE WORK IN HOTEL ACCOMMODATION OFFER – COMPETITIVENESS CONTEXT". In Tourism and hospitality industry. University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. http://dx.doi.org/10.20867/thi.26.10.

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Purpose - The dynamic globalisation processes and the processes of tourism and hospitality business development put ever increasing challenges before hoteliers. The COVID-19 pandemic has called for hotel guests’ new routines and expectations. The combination of work and holiday is taking hold, especially since the pandemic changed work methods which have become more f lexible. Remote work has enabled people to travel and conduct their business activities; therefore, a new word explaining this new concept is forged; workspitality (abbreviation of words work + hospitality). The purpose of this paper is to show in what measure hotel companies, given the guests’ new routines and expectations, have adapted their offer to their guests’ new requirements. By consideration of the tourists’ requirements, a new specific trend has been identified, which presumes stays in hotels away from home, with pursuit of business activities. The aim of this paper is to research the hotels’ preparedness to offer workspaces as an element of their offer during tourists’ stays in the hotels, combining work and leisure activities. Methodology – includes qualitative and quantitative analyses of the potential of affirmation of the new accommodation concept in hotels. The paper analyses aspects which affect the positioning of remote workplaces as a part of hotel offer, given the tourists’ new routines and expectations. The research was conducted using a survey questionnaire on a sample of hotel managers of small hotels, medium-sized and large sized hotels. The questionnaire contained Likert scale 1-5 research and open-ended questions which explored in depth the attitudes by combining them coded by statistical methods with qualitative research where the results were obtained via open ended questions. The methodology, supported by creative thinking techniques, included desktop meta research and impacted the formation of conclusions which point to new scientific knowledge. Findings – The research results point towards scientific and practical comprehension of hotel offer organisation and innovativeness. The research results influence the formation of scientific knowledge in the area of hotel offer organisation, as well as on the identification of its key elements. Space organisation and Internet communication technologies – ICT services in hotels, by which remote work with simultaneous use of accommodation services and leisure activities would be enabled for tourists, present a prerequisite for new offers. The findings indicate that this new concept produces higher price levels, affirm new market niches and prolong the tourism season. Contribution – The paper represents a valuable contribution to the comprehension of the organisation and innovation of a competitive hotel offer. The possibility of remote work enables tourists to stay in a hotel on holiday and take advantage of a wide choice of recreational facilities. Remote work has become commonplace for many employees, and it is predicted that it will become more than a passing trend. The goal was to understand changes in the guest hotel accommodation affected by the COVID-19 pandemic and to examine the attitudes and the resulting hotel managers’ answers in the segment of organisation of services for remote work. The research results, as well as the acquired knowledge, could influence the perception of the hotel management about the importance of adaptation of the hotel offer to new expectations of hotel guests, and to its organisation. Namely, it could influence the new strategic decisions related to the investments and innovations in accommodation structure design. The contribution is reflected in raising awareness and bridging the gap between theory and practice of innovative accommodation organisation which impacts competitiveness.
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Yang, Zi, Kin Wai Michael Siu e Yushan Huang. "Service Disruptions and Recovery: Lessons from the Chinese hotel industry for the post-COVID-19 Era". In 13th International Conference on Applied Human Factors and Ergonomics (AHFE 2022). AHFE International, 2022. http://dx.doi.org/10.54941/ahfe1001360.

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Ever since the World Health Organization declared COVID-19 a pandemic in early 2020, it has had an impact on all industries globally, especially the tourism and hotel sector. China’s hotel industry was one of the first to experience the challenge related to COVID-19. However, due to early interventions, Chinese hotels are on a faster recovery route than many other global markets. This study examined the relationship between customers' perception of COVID-19 and factors that affect hotel service quality. Through a Chinese online crowdsourcing platform, this study obtained 429 samples from participants who stayed in hotels before and during the pandemic. This study aims to serve as a reference for hotel service innovation and guide hotel managers on how to improve customer experience in the post-pandemic era.
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Damsari, A. G. U., P. Sridarran e F. N. Abdeen. "APPLICABILITY OF LEED REQUIREMENTS TO ACHIEVE WATER EFFICIENCY IN SRI LANKAN HOTEL INDUSTRY". In The 9th World Construction Symposium 2021. The Ceylon Institute of Builders - Sri Lanka, 2021. http://dx.doi.org/10.31705/wcs.2021.9.

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LEED is an universally used green ranking system in the world. Among the six evaluation factors it specifically focuses on water use reduction, water efficient landscaping and innovative wastewater technologies. LEED provides a structure or collection of metrics to determine the water efficiency level that a building can achieve. Most of the hotels worldwide are inclined towards gaining LEED certification which is prompted by the higher volumes of water consumption in the facility. LEED is a US created rating system and the most categories of LEED certification are built according to the US aspects. Being an Asian country, Sri Lankan hoteliers also attempt to obtain LEED certification to their hotels with the motive of becoming in order to be more efficient. However, some of LEED requirements under the water efficiency category does not match the Sri Lankan hotel industry requirements. Therefore, the aim of the study to identify whether the LEED requirements under the water efficiency can be applied to Sri Lankan hotel industry. To accomplish the aim, literature synthesis was conducted to explore the water efficiency practices used by LEED certified hotels in other countries. A qualitative research methodology was subsequently adopted, directing semi-structured interviews with two LEED certified hotels in Sri Lanka to identify the LEED practices used in Sri Lankan hotel industry. Thematic analysis was conducted to analyse the collected data. Finally, a framework was developed to compare and contrast the water efficiency practices used in LEED certified hotels in other countries and Sri Lanka.
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Foteva, Mirena. "MODERN CHANGES IN HOTEL SERVICE". In TOURISM AND CONNECTIVITY 2020. University publishing house "Science and Economics", University of Economics - Varna, 2020. http://dx.doi.org/10.36997/tc2020.641.

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Hotel service is a complex process that can be considered from different aspects. New technologies are constantly entering the hotel service. "Smart hotels" are the wonder of the 21st century. The smartphone is becoming the main asset in the hotel. With it we control everything - we open our rooms, book various services, etc. Virtual and augmented reality are one of the main trends in the hotel industry. The possibilities of such technologies are endless. They can be used during the booking process, but mostly during the guest's stay at the hotel. Another important topic here is the sustainable development of tourism. More and more hotels are betting on the eco trend by using eco products and recycling materials and resources. This saves energy costs, which overall improves business results.
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Budeanu, Maria. "Modeling the relationship between tourist flows and the performance of the hotel industry in Romania". In Conferința științifică internațională studențească „Provocările contabilității în viziunea tinerilor cercetători”, ediția VII. Academy of Economic Studies of Moldova, 2023. http://dx.doi.org/10.53486/issc2023.16.

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The hotel industry is represented by primary service industry tourist reception facilities that provide tourists with accommodation and food services - hotels, motels, guesthouses, inns, being excluded from this reception structures that do not have food facilities included in them or those that give tourists the opportunity to prepare their meals on the premises ( the industry of secondary tourist reception services - villas, bungalows, holiday villages, cabins, etc.). Through this research I would like to analyze the flows of tourists in relation to the performance of the hotel industry, presenting the evolution of the performance indicators as well as the number of tourists who purchased accommodation services at hotels in Romania.
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Patafta, Dominik, e Ines Milohnić. "CHALLENGES OF MANAGERIAL COMMUNICATION IN HOTEL BUSINESS OPERATIONS". In Tourism and hospitality industry. University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. http://dx.doi.org/10.20867/thi.26.21.

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Purpose – Hotel managers meet daily challenges when communicating and conducting hotel business operations. Some challenges can be predicted and prevented, while some are ad hoc and cannot be influenced in advance. To address these challenges and convey messages they use communication. Communication is at the heart of every business and a key success factor. The purpose of this paper is to investigate, analyze, present and map the internal and external challenges that hotel managers face when communicating and managing hotel business, based on a theoretical review of previous research. It aims to identify the importance of the role communication plays in hotel operations and how it contributes to them, and to identify future communication challenges that hotel managers will face in hotel business operations. Methodology – This paper uses the literature review as a research method and focuses on reviewed open sources only and published relevant studies in publications about communication, management and tourism and hospitality industry. Desk research was used to search for and analyse papers. The literature review provides an analytical overview of the latest publications and research on the role of managerial communication and hotel business operations. The search for relevant papers was based on the keywords challenges, communication, management, and hotel business operations, using the citation and bibliographic databases of DOAB, EconLit, Emerald, Google Scholar, SAGE journals, Science Direct, Scopus, Springer, Taylor & Francis, and Web of Science. Findings – Results indicate that maintaining continuous and targeted communication is of crucial importance in ensuring timely and appropriate responses to emerging challenges. At the core of any business, communication is an element that warrants great attention. Poor communication can be counter-productive and adversely affect overall business performance. The paper highlights the primary challenges in communication facing hotel managers. These are: sending the right message to the right audience at the right time; communicating about sustainability; addressing the environmental and social awareness of consumers, financial, political and health crises, information and communication technology development, social networks, climate-related disasters, armed conflicts, and other challenges. Contribution – The contribution of this paper is that it presents an overview of the challenges that hotel managers meet in communicating in hotel business operations and can serve as a basis for further research in this field and improvement of hotel business operations. Challenges that have appeared over the past twenty years have been analyzed and grouped so that hotel managers can learn which challenges often arise in running a hotel business and prepare strategies to overcome the same or similar challenges in their business. By reviewing the literature, the paper determines what is known about this topic and what needs to be further researched. It is recommended that further studies investigate the current challenges facing hotel managers, given the increasingly rapid changes, globalization, computerization and new world crises occurring today.
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Dewantara, I. Wayan Gede Suharta, Siti Haerani e Nurdjanah Hamid. "HRM Practices in Hotel Industry". In Proceedings of the 3rd International Conference on Accounting, Management and Economics 2018 (ICAME 2018). Paris, France: Atlantis Press, 2019. http://dx.doi.org/10.2991/icame-18.2019.40.

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Radosavljević, Gordana, Katarina Borisavljević e Katarina Radaković. "MANAGING VALUES IN HOTEL INDUSTRY". In 2nd International Scientific Conference - Economics and Management: How to Cope With Disrupted Times. Association of Economists and Managers of the Balkans, Belgrade, Serbia; Faculty of Management Koper, Slovenia; Doba Business School - Maribor, Slovenia; Integrated Business Faculty - Skopje, Macedonia; Faculty of Management - Zajecar, Serbia, 2018. http://dx.doi.org/10.31410/eman.2018.674.

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"WEB SERVICES IN HOTEL INDUSTRY". In Special Session on Web Applications in the Industry and Effects on the Business Performance. SciTePress - Science and and Technology Publications, 2004. http://dx.doi.org/10.5220/0001404702310237.

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Relatórios de organizações sobre o assunto "Hotel industry"

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Butters, R. Andrew, e Thomas Hubbard. Industry Structure, Segmentation, and Competition in the U.S. Hotel Industry. Cambridge, MA: National Bureau of Economic Research, dezembro de 2019. http://dx.doi.org/10.3386/w26579.

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Lacetera, Nicola, Claudio Piga e Lorenzo Zirulia. Sticky Price for Declining Risk? The Case of Cancellation Premia in the Hotel Industry. Cambridge, MA: National Bureau of Economic Research, fevereiro de 2021. http://dx.doi.org/10.3386/w28456.

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Marrano, Lance, Anne Koster, Susan Wolters, Louis Bartels, Imes Chu, Brian Clark, Tapan Patel, Eileen Westervelt, Irene Andsager e Sean Wallace. Army Installations of the Future Industry Day 2019 : summary report. Engineer Research and Development Center (U.S.), outubro de 2020. http://dx.doi.org/10.21079/11681/38582.

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The Army Installations of the Future Industry Day was held on 23 May 2019 at the Renaissance Capital View hotel in Arlington, VA to identify the availability and maturity of specific commercial off-the-shelf (COTS) “smart installation” capabilities, technologies, and products; and to seek interest from industry in exploring potential approaches, requirements, standards, and/or specifications for pilot demonstrations at Army installations focused on 10 use-case technology areas. The Industry Day event included approximately 336 participants comprised of Academia (5), Industry (226), and Government (105). This report presents “road maps” that outline the Army’s desired outcomes for the target technology areas and potential pilot technology demonstrations.
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Batt, Rosemary, Eileen Applebaum e Tamar Katz. The Role of Public REITs in Financialization and Industry Restructuring. Institute for New Economic Thinking Working Paper Series, julho de 2022. http://dx.doi.org/10.36687/inetwp189.

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Real Estate Investment Trusts (REITs) are important but little studied financial actors that control over $3.5 trillion in gross assets and over 500,000 properties in the U.S. Yet they have been largely ignored because tax rules define them as ‘passive investors.’ The evidence in this report shows that they are actually financial actors that aggressively buy up property assets and manage them to extract wealth at taxpayers’ expense. This study identifies the powerful impact that REITs, as owners of the real estate that houses productive enterprises, have had on operating companies and on the US economy more generally. It draws on case study evidence from markets where REITs have a major presence – nursing homes, hospitals, and hotels. The tax treatment of REITs has facilitated a growing and worrying influence on health care markets in particular at taxpayer expense.
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Colomb, Claire, e Tatiana Moreira de Souza. Regulating Short-Term Rentals: Platform-based property rentals in European cities: the policy debates. Property Research Trust, maio de 2021. http://dx.doi.org/10.52915/kkkd3578.

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Short-term rentals mediated by digital platforms have positive and negative impacts that are unevenly distributed among socio-economic groups and places. Detrimental impacts on the housing market and quality of life of long-term residents have been particular contentious in some cities. • In the 12 cities studied in the report (Amsterdam, Barcelona, Berlin, Brussels, Lisbon, London, Madrid, Milan, Paris, Prague, Rome and Vienna), city governments have responded differently to the growth of short-term rentals. • The emerging local regulations of short-term rentals take multiple forms and exhibit various degrees of stringency, ranging from rare cases of laissez-faire to a few cases of partial prohibition or strict quantitative control. Most city governments have sought to find a middle-ground approach that differentiates between the professional rental of whole units and the occasional rental of one’s home/ primary residence. • The regulation of short-term rentals is contentious and highly politicised. Six broad categories of interest groups and non-state actors actively participate in the debates with contrasting positions: advocates of the ‘sharing’ or ‘collaborative’ economy; corporate platforms; professional organisatons of short-term rental operators; new associations of hosts or ‘home-sharers’; the hotel and hospitality industry; and residents’ associations/citizens’ movements. • All city governments face difficulties in implementing and enforcing the regulations, due to a lack of sufficient resources and to the absence of accurate and comprehensive data on individual hosts. That data is held by corporate platforms, which have generally not accepted to release it (with a few exceptions) nor to monitor the content of their listings against local rules. • The relationships between platforms and city governments have oscillated between collaboration and conflict. Effective implementation is impossible without the cooperation of platforms. • In the context of the European Union, the debate has taken a supranational dimension, as two pieces of EU law frame the possibility — and acceptable forms — of regulation of online platforms and of short-term rentals in EU member states: the 2000 E-Commerce Directive and the 2006 Services Directive. • For regulation to be effective, the EU legal framework should be revised to ensure platform account- ability and data disclosure. This would allow city (and other ti ers of) governments to effectively enforce the regulations that they deem appropriate. • Besides, national and regional governments, who often control the legislative framework that defines particular types of short-term rentals, need to give local governments the necessary tools to be able to exercise their ‘right to regulate’ in the name of public interest objectives.
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Hotel Productivity Benchmarking. Asian Productivity Organization, janeiro de 2023. http://dx.doi.org/10.61145/sdgm8932.

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Global travel restrictions during the pandemic affected the hotel industry across the APO member countries. To understand the productivity levels of the sector and benchmark it, the APO and Singapore Tourism Board conducted a study across seven major cities. This report summarizes the outcomes of the research and serves as a guide for improving overall hotel productivity in the region. The publication provides insight into the steps for enhancing hotel service quality, ensuring continuous improvements to sustain long-term growth, and raising the value and appeal of hotel-related employment. It also provides information on innovative strategies and technologies used by different hotels.
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