Teses / dissertações sobre o tema "General City Service Co"

碩士
美和科技大學
企業管理系經營管理碩士班
105
Many studies have shown the relationship between effective satisfaction and sustainable development of supermarket. The purpose of this study is to introduce and use an exploratory factor analysis, linear regression analytical methods to measure service quality of university of Saigon Co-opmart supermarket in Ho Chi Minh city, Vietnam. With quality management training as a partial mediating construct, the result show that 6 main factors affecting quality management training as follows: support service, customer service, supermarket premises, the display supermarket, the quality of good and the type of goods.

碩士
中華大學
科技管理學系
105
Propelled by technological advancements and e-services, the public sector is actively focusing on the application of innovative e-services to enhance its administrative efficiency and level of public satisfaction. Currently, Taipei City Fire Department’s Comprehensive Planning Division has a set of system established in 2014, which not only computerizes the vehicle records for cars in the department, but also transitions towards a paperless maintenance registration system on the front end. While the administrative efficiency was expected to be enhanced through the efficacy of e-services, the enhancement in service efficacy has come to a halt after 3 years of implementation. Hence, finding a way to optimize the fire department’s office management system service quality for better administrative efficiency has become a current issue for fire services and corresponding information managers to solve. For this reason, the main objective of this study was to optimize the office management e-service system by identifying and improving the key e-service failures in the system. In order to meet the study objective, this study used PZB’s SEVRQUAL scale and the “E-S-QUAL and E-RecS-QUAL” composite scales as the basis for constructing a scale to assess the quality of office management e-service systems. The scale includes the six major constructs of effectiveness, privacy and safety, system availability, accessibility and responsiveness, information quality, and general service satisfaction with 28 question items. This study used employees at Taipei City Fire Department as study subjects, and collected data by questionnaire survey. A total of 500 copies of the questionnaire were administered and 440 effective copies were collected with an effective response rate of 88%. After collecting the data, reliability and validity analysis were applied first to construct a scale that could assess the office management e-service system quality. Next, the t-test and one-way ANOVA were used to analyze background differences. Finally, the IPGA model was adopted to detect key e-service failures. The study results showed that most of the service items needed to be improved. The top five key factors for improvement were found to be in the following order: “online real-time modification and data registration to reduce paper use and achieve paper reduction;” “effective simplification of colleagues’ work flow to speed up the processing of official documents;” “shortening colleagues’ time in undertaking business services;” “the website’s function of verifying identities and passwords;” “the function for colleagues to check on the progress of vehicle maintenance.” Based on the results of analysis, this study will propose specific, feasible improvement strategies for the fire department to refer to in their plan to improve the office management system. Keywords: Office management e-service system, e-service quality, key failure, IPGA model

碩士
國立高雄科技大學
航運管理系
107
This research explore the relation between the expectation and the satisfaction of people on the service quality of Kaohsiung City Armed Force Reserve Command. Purposive sampling questionnaires are used in this research. The following is a brief report on the survey. 300 questionnaires were distributed, a total of 260 valid questionnaires, the effective questionnaire rate was 87%. The questionnaire design uses Parasuraman, Zeithaml & Berry (PZB) service quality five facets, and is scored by Likert Five-Point Scale. By using the statistical methods, including descriptive statistics and One-way ANOVA(Analysis of Variance) of independent sample, and importance-performance analysis, the conclusions are as followed: 1.The most useful service for the public is application for Military Service Discharge Orders and requently handle projects: Data verification、Apply for leave and Military welfare interest,the above four projects. 2.The second improvement quadrant: afforestation of service counter environment, parking lots and toilets, are suggested to ameliorated by the public. 3.The first improvement quadrant: a way to consult and appeal conveniently. According to the literature analysis and the study found, the recommendations are as followed : 1.Enhance efficiency and streamline processes so that the public can get a successful result in the shortest possible time. 2.The second improvement quadrant can be improved in a timely manner, providing a good environment and improving service quality satisfaction. 3.The public for the service project is unclear, wich can be patiently explained, reduce misunderstandings, provide unimpeded consultation and complaint channels, and achieve a two-way purpose.

碩士
國立臺北大學
公共行政暨政策學系碩士在職專班
99
The study uses “Co-agency Public-Private Partnership Model” to explore the performance of “High-Risk Family Service Program of Taipei City”; to retrace the program’s policy development and important background; to analyze the program’s preliminary effect in these five years; and to interview social workers of public and private sectors, experts, scholars and community’s citizens for proving and analyzing the outcomes. The main purposes of this study are exploring the intent of public-private partnership and the contents and anticipated potential value of adopting “co-agency of public-private partnership model” for “high-risk family service program of Taipei City”. Moreover, use effective monitor mechanism to find out the synergy and ingredients of collaboration. Finally, offer adequate suggestions for the high-risk family service program. Through viewing relevant theories and documents of public-private partnership and high-risk family, the thesis induces the study focus and builds the study frame, and then adopts Qualitative Study-Document Analysis Method and In-depth Interview Method. The study means to understand the current condition of implementing the high-risk family service program; to explore the demands, concern issues and cooperation consensuses of interested parties; to explore the difficulties and solutions which the public and private sectors encounter in the policy and implementation of assisting high-risk families; furthermore to analyze and induce the adjustments and suggestions of assisting high-risk families. According to the interview outcomes, several conclusions and suggestions have been achieved as follows: the public-private partnership mode performs more and more stably and clearly in these five years; co-agency benefits public organization for intensifying guiding function and connecting private sector’s service delivery; it’s hard to form real relationship if public and private sectors can’t respect, communicate with, learn from each other and have their own autonomy; the private sectors need to bear social responsibility, profits or losses; relying on outside resources lead the private sectors to insufficient autonomy, The public- private collaboration is like a game theory in accountability and supervision. It remains a further clarification for community’s civic engagement and the division of labor between the public and private sectors.

碩士
國立屏東科技大學
農企業管理系
91
The purpose of this study is to explore service quality for fresh food supermarket of general merchandising stores in Kaoshiung City. Research methods used in this paper are: 1.frequency distribution, 2.reliability analysis, 3.factor analysis, 4.t-test, 5.analysis of variance (ANOVA) and 6.cluster analysis. The findings in this paper are as follows: 1.From perspective of customer satisfaction, “business hours” is the only item of service quality which can be satisfied. It implies that there are many items to be improved. 2.With respect to the factors of “service attitude”, “reliability”, “layout of merchandise”, and “service efficiency”, there are significant differences between expected and realized satisfaction for customer. Therefore, market research and consumer survey should be conducted to meet customer’s tastes. 3.The location of store and variety of merchandise are the most important factors which attract residents of the near community to buy. This implies that community residents are the major customer of fresh food supermarket of GMS. Therefore, management should participate and show concerns about community residents to create good relationship with their leaders. 4.With respect to both factors of “service attitude” and “reliability”, there are significant differences between manager and customer. Therefore, customer relationship management（CRM）should be strengthened. 5.With respect to the factors of “service attitude”, “reliability” and “layout of merchandise”, there are significant differences between expected and realized satisfaction for employee at fresh food supermarket in GMS. It implies that employee’s professional knowledge and communication skills should be upgraded. 6.In the below-average customer satisfaction group, the families of young couple are the major source of customer, they are about 26-30 year-old and with monthly income level of $50,000-$100,000. Therefore, management should take measures to understand what the young-wealthy families want and upgrade service quality to meet them. 7.In the inner quality of management, evidence shows there is a significant difference in marketing information between employee and manager. Therefore, communication between manager and employee should be improved.

碩士
國立成功大學
國際企業研究所
103
The research deeply explores the operation of public transportation system in Kaohsiung City by using qualitative single case study. Through exploration, this research finds relevance between the increase of traffic volume in transportation system in Kaohsiung City and its interaction within the systems. The system focuses on Kaohsiung Bus system and MRT system. Also we include Transportation Bureau, Kaohsiung City Government to analyze its institutions for further research. We try to use service-dominant logic and service system perspective which are less applied in the transportation system. We analyze how the eco-systems in Kaohsiung transportation interacts and how these actors co-create value by applying and integrating their own resources to provide service. Through these interactions, the whole ecosystem in transportation system in Kaohsiung City could co-create value to increase the whole volume of transportation in Kaohsiung City. The results indicate that operand resources play important roles when the whole eco-system operates. In the case of public transportation system in Kaohsiung City, the operant resources, the institution and the technology would be crucial resources when co-creating value in the whole eco-system. Moreover, institution in the eco-system in public transportation in Kaohsiung City would result in the situation of competition and corporation in the same time between the bus and MRT system. Therefore, we could get the conclusion of that operant resources should be well integrated in the eco-system to co-create value.

碩士
淡江大學
建築學系碩士班
96
Abstract： Since the rise of domestic tourism and tourism development of the country, resulting in growing demand for hotel accommodation. General, the guest primarily are chose tourist hotels. But tourist hotels’s room quantity was insufficient to support the future guest demand. Although the hotel needs long term to planing and building. Can’t complete in the short term. The purpose of this study was to improve the hotels’s appliance and service quality in the short time. It''s okay to complementarity the tourist hotels’s room. Also may avoid large-scale hotel investment undertake’s risk. This study with analysis of various countries hotel rating system for the requirements of hostels and fieldwork surveys Taipei City of the 12 general hotels appliances, use of SWOD (T) analysis of strengths, weaknesses, opportunities and debarment of the general hotels,understand the general hotels appliances and service quality to hotel rating system requirements for hotels and the difference,and aimed Overall environment, Public appliances, Guest rooms decorating, Guest rooms appliances and Hotel services five key to general hotels for improve the future direction and recommendations. This study specific recommendations and conclusions A. Hotel planning aspect 1. Business centre planning should be conform to the business demand. 2. The guest room furniture has avoided the over multipurpose merge. 3. All the windows of city hotels should consider privacy. 4. Low utilization rate of public space, the use of induction lighting can reduce energy consumption. 5. Display design of bathroom supplies, towels and bath towels. 6. Rooms wall surface decoration materials uses the low maintenance and management materials. B. Hotel service aspect 1. Free beverages and desserts service. 2. The senior general hotel can strengthen the image of the hotel brand and adoption the traveler habitually uses of bathroom equipment. 3. Provide launderette services. 4. The installation drinking fountain for traveler. C. Hotel rating aspect 1. The hotel’s restaurant should match with a general hotel adjust the current situation. 2. The hotel’s recreational facilities should match with a general hotel adjust the current situation. 3. Rule out not about the legal rating statutorily of appliances and Service Quality.

Through the lens of general strain theory (Agnew, 1992), this dissertation examined the associations between arrests and the strains experienced by women with co-occurring substance use and posttraumatic stress disorders. Much of the research that has been conducted to better understand the experiences of female offenders shows that women in the criminal justice system are disproportionately affected by emotional and economic struggles such as substance use, trauma, depression, lower levels of education, lower employment achievement, and limited social support when compared to women not involved in the criminal justice system (Bloom, Owen, Covington, 2002; Chesney-Lind & Pasko, 2004; Chesney-Lind & Pasko, 2013; Freeman, 2000; Hayword, Kravitz, Goldman, & James & Glaze, 2006; Salisbury & Van Voorhis, 2009; & Warren, Hurt, Loper, Bale, Friend, & Chauhan, 2002). This study tested for associations between women's arrest and their strain experiences of drug use, alcohol use, posttraumatic stress disorder, depression, education, employment, and social support using data from the National Institute on Drug Abuse's (NIDA) Clinical Trials Network (CTN), Protocol #15 titled "Women's treatment for trauma and substance use disorders: A randomized clinical trial." Based on current research and general strain theory, I hypothesized that increased strain would be associated with a higher likelihood of arrest. In this study, I found that increased arrest was associated with increased levels of education and employment achievement. Increased education and employment achievement were also associated with increased severity of arrest type when crimes were categorized by no arrest, substance-related arrest, non-violent arrest, and violent arrest. Finally, I found that increases in alcohol and posttraumatic stress strain over time were associated with a higher likelihood of subsequent arrest. The results of the first two analyses were contrary to my hypotheses. One conclusion that can be drawn is that neither education nor employment strain are related to the increased likelihood of arrest or type of arrest. Alternatively, these results may show that the education and employment achievement scales were not adequate measures of strain because neither of the scores incorporated measures for subjective feelings of education or employment strain. It is also possible that the levels of education and employment achievement were a source of strain because they represented a failure of sorts for women who had hoped to attain higher levels of education and employment, especially after committing to a treatment program aimed at supporting them as they attempted to change their lives and begin their recovery from substance abuse. Results of the third analysis were consistent with my hypotheses. These results provide two important areas of focus for social work clinicians, policy makers, and researchers in their attempts to reduce women's criminal justice involvement. If severity of alcohol and posttraumatic stress strain were addressed, and subsequently reduced in treatment programs, these results suggest that this would help reduce women's likelihood of arrest. All of these results call for further testing of what constitutes women's strains and the relationships between these women-specific strains and arrest.

碩士
國立臺灣大學
國際企業學研究所
94
Wireless city is a brand-new business model of wireless network, and so far there is no significantly successful case to be referenced. Taipei Wireless City Project, however, has been regarded as in the leading group among all wirless cities which are in the business operation phase. Moreover, this is the case with highest population coverage. Governments adopted different ways in running wireless city projects, take Taipei City for instance, its model combines the Coperate Wholesale, Private Consortium, and BO (build and operation) model. The third phase of whole network building will all be done in second half of 2006 and the overall progress will reach 90% coverage. In this particular project, Qware has started the business operation in 2005; nevertheless, the result is far from the expected project goal: the number of monthly-paid subscriber has not yet reached 20,000. Given this situation, the present research took the position of an operator of Wireless City and studied co-opetion strategy among mobile telecom operator, wireless broadband provider and fixed net carrier by finding key competitive factor and business model for wireless city operation, and this can be a reference for the following development of Qware in Taipei city. This study is based on value net theory and RBV. First part of this study consist Wireless communication, mobile data service and the change of value chain result from MVNO（Mobile Virtual Network Operator.）Followed part describes the progress of wireless broadband technology, plus business model of wireless broadband operator and the fast-growing VoIP. Next part further introduces and compares the implementation and operation examples of worldwide wireless city. After value net analysis and the evaluation of Qware’s strategic resource, this research suggests that Qware should adopt MVNO model and focus the operation on building up network infrastructure and backward office mechanism, so that the degree of potential competition with respect to mobile telecom operator would be lowered, and the number of subscriber would increase rapidly. In general, this research provides strategic suggestions to solve the difficult position Qware facing. To transform into professional wireless network firm, successful experiences would be applied island-wide for the health of wireless system.

碩士
樹德科技大學
經營管理研究所
99
This study focused on Kaohsiung City Reserve Command General Headquarters service , whether through the two-dimensional theory of Kano, timely understanding of people''s expectations through continuous response and feedback as to strengthen the people service and quality, to gain a sense of belonging and to the heart, back-up command line help desk for the first military contact with the public service type, with public contact with the most frequent, in-depth service front line of tentacles. Overall questionnaire contains "visible", and "reliability", "reactive", "guarantee", and "care", and "internal quality" of the six dimensions, the study found: ( 1) service dimensions 30 items is of course the general public that there are 17 elements, and reserve elements of the military that is of course only two items, there are significant differences. (2) demographic variables, the different customer groups on some elements of the quality perception of a significant difference. (3) "care", and "internal quality" of dimensions, reservists of the degree of attention, obviously higher than the general population. Only "reactive" dimension, the general public attention than reservists. This study suggests that: (1) set a feedback mechanism. (2) combined with multi-bid approach. (3) customer service personnel in uniform. (4) for people with disabilities, promoting the on-site service. (5) on a regular basis for staff training.

碩士
大葉大學
國際企業管理學系碩士在職專班
93
Taiwan has come a service-oriented period, and the importance of service is getting more and more demanding. The service quality is the key point to keep the industry running further. Each post office, Chunghwa post Co; Ltd, must deliver long-term interactions and excellent service quality to their customers. Therefore, every branch of Chunghwa post Co; Ltd tries the best to improve the service quality as well as promote the expertise of front desk to provide the clients the better services with better quality. This research mainly refers to Parasuraman, Zeithmal and Berry (1996) “The behavior consequence of service quality”, and the study samples are adopted from the customers having been to Taichung city/county post offices (64 located in Taichung, and 56 located in Fongyuan). Customers were mailed with questionnaire to proceed the survey. After the samples analysis, it is conducted that 1. The post office customer’s expectation and awareness towards service quality apparently differs. 2. The awareness of service quality and the experience of being helped to solve problems are closely related to post-purchase behavior. 3. “How does the post office customer value his/her service expectation” and “the difference between expectation and awareness” are positive related. 4. “The post office customer’s quality awareness” and “the difference between expectation and awareness” are negative related. 5. “The post office customer’s quality awareness” and “being willing to continue the shop at post office” are positive related. 6. “The post office customer’s quality awareness” and “recommendation” are positive related. 7. “The difference between post office customer’s expectation and awareness” and “not being willing to shop at post office” are positive related.

碩士
國立宜蘭大學
經營管理研究所碩士班
99
The level of quality of services provided by medical institutions often reflects whether the rights of patients are respected. In addition, the degree of satisfaction of patients regarding the medical institution is often a strong indication of the quality of services of such an institution. The purpose of this research is to explore the perspectives from patients regarding the quality and the level of satisfaction of medical services, in order to understand which medical service quality factors could apply to the health of social and factors that are regarded as the reference of health institution and leader of CR General Hospital in Ho Chi Minh City – Viet Nam. This research is based on SERVQUAL formal quantity form which is included in five medical service quality components offered by three scholars of Parasuraman, Zeithaml and Berry. According to the characteristic of medical industry to adjust, it fits in with the service characteristic of the hospital to concentrate on the patient. Using description method to collect data from a questionnaire, this study targeted 300 patients of CR General Hospital in Ho Chi Minh City – Viet Nam. The results are as follows: (1) Interview the patients are mostly distributed with in the 18-36 year age group, and less high school education . Before being diagnosed the patients were mostly unemployed or still can't find a job (Students, the unemployed and retired, housewife, agriculture). (2) Analyzing five factors from the form of the medical service quality, named as its attribution: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. (3) In 32 items of medical service quality（34 items initial and after analyzing factors remove 2 items ）. Four items of greater satisfaction indicators for patient are: Hospital care for patients discharged, the hospital is able to sick optimistic about, medical personnel will help patients to solve problems when they need help, and medical personnel to provide good service and detail ill for patient. The most dissatisfied patient for quality hospital are : Rude other medical personnel, comfortable living environment, Pharmacists not explain the detail medicine to the patient, rude receptionist personnel, nurses sufficient nursing technology and knowledge still not good enough yet.

碩士
臺北市立教育大學
教育行政與評鑑研究所學校行政碩士學位班
97
The purpose of this study was to explore the relationship toward the quality of administrative service of the General Affairs office,and internal customers，satisfaction degree of elementary Schools in Taipei City. For the purpose of this study, literature review and questionnaire survey was conducted. A questionnaire about the quality of administrative service of the General Affairs office, and internal customers， satisfaction degree was developed and was administered to the internal customers in each random selection elementary school to examine their perception of the quality of administrative service of the General Affairs office, and customers， satisfaction degree. Totally, 572 valid samples were producted to each questionnaire by the targeted internal customers from public elementary schools in Taipei City. The researcher analyzed the survey data by various statistical methods such as t-test, one-way ANOVA, Scheffé method, Pearson product-moment correlation. Based on the findings of this study , the following conclusions was drawn: 1.The entire perception towards the quality of administrative service of the General Affairs office is currently at the range of upper-middle, Reliability is higher than others and Empathy is extremely lowest. 2.The entire internal customers，satisfaction degree towards the quality of administrative service of the General Affairs office is currently at the range of upper-middle, Morality is higher than others and Competition is extremely lowest. 3.There are not significant differences in the elementary schools internal customers，perception of the quality of administrative service of the General Affairs office and satisfaction degree in terms of the sex, education, designated duty, and school history. 4.There are significant differences in the elementary schools internal customers， perception of the quality of administrative service of the General Affairs office and satisfaction degree in terms of years of service , and school size. 5.There is a high positive correlation between the quality of administrative service of the General Affairs office and internal customers，satisfaction degree. According to aforementioned findings, the study proposed suggestions toward education administrationagencies, the elementary schools, the General Affair，s personnels, and future researchers.

碩士
朝陽科技大學
企業管理系碩士班
96
Following the trend of financial liberalization and globalization, the baking has gone through from Oligopoly to diversification. Nowadays in the banking industrial there are many players in this field including international foreign banks, banks affiliated with financial holdings, government-run banks, gross-root bank. etc. Banks are facing unprecedented competition caused by the essential change of the banking system. It is hard to survive the harsh competition, merely by the credit spread created from the difference between deposit and loan. Therefore, how should they find their way out? According to the analysis of the balance statements, the main revenue comes from interest, which suffers the risk of default and is highly correlated with business cycle, and fee income, which comes from bank service regardless of default and NPL. Bank fee income comes from wealth management, which is the business to provide high-wealth customers various financial services with an aim to protect and even more to create clients'' fortunes. Banks have transferred themselves from traditional capital intermediates into consultants to provide professional advice and transaction platform. The bank affiliated with financial holding company has become the main stream in banking. How can it surpass its competitors from fierce competitions? What are the strategies can it take? By realizing the decision process of customer and the motivation, recognition and involvement toward purchasing intention, can it establish competitive advantage, satisfy customers’ demand, and increase sales volumes. The thesis begins with paper survey and questionnaire to find out the casual relationship among the motivation, recognition, involvement, and intention of financial service. In order to investigate the casual relationship mode among the motivation, recognition, involvement, and purchase intention of financial service, we conduct factor analysis and LISERAL to figure out the casual relationship between latent variables. The outcome indicates that: 1. There are significant differences between demographic variables and the purchasing financial service experience 2. Motivation to purchase financial service has positive influence toward recognition. 3. Recognition of purchase financial service has positive influence toward involvement. 4. Involvement with financial service has positive influence toward recognition. 5. Motivation to purchase financial service has positive influence toward involvement 6. Recognition of financial service has positive influence toward purchase intention. Motivation to purchase financial service has positive influence toward purchase intention.

This study investigates the question of investigative capacity of South African Police Service general detectives at the local station level with regard to fraud investigation. The research presented in this thesis is based on a qualitative thematic analysis of the systemic investigative capacity of the detectives handling fraud and related offences. Fraud related crimes are consistently dismissed and perceived as less serious than violent crime, yet the impact of fraud affects individuals, organisations, and society. This study includes interviews with n = 15 (83%) participants out of 18 (100%) using a semi-structured interview schedule for data collection. The available literature indicates the increasing incidents of general fraud being inadequately investigated at the local police stations because of investigative incapacity. The complexities of any criminal investigation require sufficient resources to achieve the highest level of investigative performance. In this regard, criminals are gradually outwitting the conventional methods of fraud investigation, especially in terms of technological advancements. The study’s findings reveal how general detectives are systematically tested to their capacity in relation to fraud investigation – inter alia, participants identified the following challenges to meeting investigative objectives: ambiguous general fraud investigation directives, poor training, limited resources, abuse of available resources, unreasonably high workloads, and human resource shortages. These institutional factors need consideration to allow progress in criminal investigation procedures. This study creates the context for the recommendation that a series of systemic reforms be introduced, based on a professional model, pertaining specifically to fraud investigation at the local police station level. This means some of the distinct investigative practices that are effective be inverted and strengthened in recognition of the scope and complexity of general fraud, and the influence this complexity has on investigative methodology. For example, setting up proper and recognised station-level fraud units to handle incoming “general fraud” cases, staffed with trained detectives, who have access to adequate resources. This would create an opportunity to address institutional issues around training to rectify general detectives’ core skill deficiencies prior to them being assigned to criminal cases. Training should include case management, investigative procedures, and the use of technology (to effectively combat digital fraud). Moreover, it is vital to maintain an oversight over the fraud mandates which differentiate the scope of practice between vii specialist and general detectives, with a thorough understanding of what constitutes general fraud and complex, organised fraud. It is furthermore suggested that local and international best practice trends be implemented by general detectives in their fraud investigations.
Thutopatlisiso eno e sekaseka ntlha ya bokgoni jwa go batlisisa jwa matseka a kakaretso a Tirelo ya Sepodisi sa Aforikaborwa kwa legatong la seteišene sa selegae malebana le dipatlisiso tsa boferefere. Patlisiso e e tlhagisitsweng mo thesising eno e theilwe mo tshekatshekong e e supang, e tlhatlhoba le go kwala ditiragalo tsa bokgoni jwa go dira dipatlisiso jwa matseka a a dirang ka ditlolomolao tsa boferefere le tse di amanang le tseo. Bosenyi jo bo amanang le boferefere gantsi bo kgaphelwa thoko mme bo tsewa e le bosenyi jo bo sa tsenelelang go tshwana le bosenyi jwa tirisodikgoka, fela ditlamorago tsa boferefere di ama batho, ditheo le setšhaba. Thutopatlisiso eno e akaretsa dipotsolotso le banni le seabe ba le n = 15 (83%) go tswa go ba le 18 (100%), go dirisiwa sejule ya dipotsolotso e e batlileng e rulagane go kokoanya tshedimosetso. Dikwalo tse di gona di supa koketsego ya ditiragalo tsa go se batlisisiwe go go lekaneng ga boferefere jwa kakaretso kwa diteišeneng tsa selegae tsa sepodisi ka ntlha ya tlhaelo ya bokgoni jwa go batlisisa. Marara a patlisiso epe fela ya bosenyi a tlhoka ditlamelo tse di lekaneng go fitlhelela tiragatso e e kwa godimo ya patlisiso. Mo ntlheng eno, disenyi di tlhalefetse mekgwa ya tlwaelo ya dipatlisiso tsa boferefere, bogolo segolo mo ntlheng ya tswelelopele ya thekenoloji. Diphitlhelelo tsa thutopatlisiso di bontsha ka moo bokgoni jwa matseka bo lebaganang le teko e e boitshegang ka gona malebana le dipatlisiso tsa boferefere – gareng ga tse dingwe, banni le seabe ba supile dikgwetlho tse di latelang malebana le go fitlhelela maitlhomo a dipatlisiso: dikaelo tse di sa tlhamalalang ka kakaretso malebana le dipatlisiso tsa boferefere, katiso e e bokoa, ditlamelo tse di tlhaelang, tiriso e e botlhaswa ya ditlamelo tse di gona, selekano sa tiro se se kwa godimo moo go sa amogelesegeng mmogo le tlhaelo ya badiri. Dintlha tseno tsa mo setheong di tlhoka go lebelelwa go kgontsha gore go nne le tswelelopele mo ditsamaisong tsa dipatlisiso tsa bosenyi. Thutopatlisiso eno e tlhoma bokao jwa dikatlenegiso tsa gore go itsesewe diphetogo tsa thulaganyo di le mmalwa, di theilwe mo sekaong sa porofešenale, se se totileng dipatlisiso tsa boferefere kwa legatong la seteišene sa selegae sa sepodisi. viii Seno se kaya gore ditiragatso dingwe tsa dipatlisiso tse di dirang sentle di rulaganngwe sešwa le go maatlafadiwa go lebeletswe bogolo le marara a boferefere ka kakaretso, mmogo le tshusumetso ya marara ano mo mokgweng wa dipatlisiso. Seno se kaya, go naya sekai, go tlhoma diyuniti tsa boferefere tse di siameng le tse di lemogwang kwa legatong la seteišene go samagana le dikgetse tse di tsenang tsa "boferefere jwa kakaretso", di na le matseka a a katisitsweng, a a kgonang go fitlhelela ditlamelo tse di maleba. Seno se tlaa dira tšhono ya go samagana le dintlha tsa setheo malebana le katiso go lolamisa tlhaelo ya bokgoni jwa botlhokwa jwa matseka a kakaretso pele ga ba ka rebolelwa dikgetse tsa bosenyi. Katiso e tshwanetse go akaretsa tsamaiso ya dikgetse, tsamaiso ya dipatlisiso le tiriso ya thekenoloji (go lwantsha boferefere jwa dijitale ka nonofo). Mo godimo ga moo, go botlhokwa go nna le tlhokomelo ya dithomo tsa boferefere e e farologanyang tiro ya matseka a baitseanape le a kakaretso, go tlhaloganngwa sentle pharologano magareng ga boferefere jwa kakaretso le boferefere jo bo marara jo bo rulaganeng. Gape go tshitshinngwa gore matseka a kakaretso a diragatse mekgwa ya tiragatso e e gaisang ya selegae le ya boditšhabatšhaba mo dipatlisisong tsa ona tsa boferefere.
Police Practice
D. Litt. et Phil. (Police Science)