Livros sobre o tema "Customer services"
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Veja os 50 melhores livros para estudos sobre o assunto "Customer services".
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Institute for Computer Capacity Management., ed. Managing customer service. Milpitas, CA (P.O. Box 361556, Milpitas 95035): Institute for Computer Capacity Management, 1989.
Encontre o texto completo da fonteGerson, Richard F. Beyond customer service: Keeping customers for life. Los Altos, Calif: Crisp Publications, 1992.
Encontre o texto completo da fonteSeldman, Marty. Customer tells: Delivering world-class customer service by reading your customers' signs and signals. New York: Kaplan Pub., 2007.
Encontre o texto completo da fonteDaffy, Chris. Once a customer, always a customer: How to deliver customer service that creates customers for life. Dublin: Oak Tree, 1999.
Encontre o texto completo da fonteUnited States. Western Area Power Administration. Energy Services. Energy Services customer sourcebook. [Golden, Colo.?]: Western Area Power Administration, 1993.
Encontre o texto completo da fonteNational Association of Home Builders (U.S.). Remodelors Council., ed. Customer service. Washington, D.C. (1090 Vermont Ave., NW, Washigton 10005): Home Builders Institute, 1993.
Encontre o texto completo da fonteSt, Clair Guy. Customer service in the information environment. London: Bowker-Saur, 1993.
Encontre o texto completo da fonteFickert, Reiner. Customer Costing. Bern: Haupt, 1998.
Encontre o texto completo da fonteHill, Curtis. Customer service DNA. Springville, Utah: Plain Sight Publishing, an imprint of Cedar Fort, Inc., 2015.
Encontre o texto completo da fonteMacNeill, Debra J. Customer service excellence. Burr Ridge, Ill: Business One Irwin/Mirror Press, 1994.
Encontre o texto completo da fonteCustoms, Bhutan Department of Revenue &. Draft customer service delivery standards: Public information services. Thimphu]: Department of Revenue and Customs, [Government of Bhutan], 2013.
Encontre o texto completo da fontePeters, Glen. Benchmarking customer service. London: Pitman, 1994.
Encontre o texto completo da fonteLund, Keith. Customer care. Editado por Patterson Helen, McCullough Sheila e Association of Assistant Librarians. [Newcastle-under-Lyme]: AAL Publishing, 1994.
Encontre o texto completo da fonteKamin, Maxine. Customer Service Training. Burlington: Elsevier, 2005.
Encontre o texto completo da fonteUnited States. Bureau of Labor Statistics. Office of Administration. Customer service guide. [Washington, D.C.?]: U.S. Dept. of Labor, Bureau of Labor Statistics, Office of Administration, 2000.
Encontre o texto completo da fonteUnited States. Bureau of Labor Statistics. Office of Administration. Customer service guide. [Washington, D.C.?]: U.S. Dept. of Labor, Bureau of Labor Statistics, Office of Administration, 2000.
Encontre o texto completo da fonteUnited States. Bureau of Labor Statistics. Office of Administration. Customer service guide. [Washington, D.C.?]: U.S. Dept. of Labor, Bureau of Labor Statistics, Office of Administration, 2000.
Encontre o texto completo da fonteArdito, Stephanie C. Customer services and user training. Philadelphia, PA: National Federation of Abstracting and Information Services, 1991.
Encontre o texto completo da fonteField, Christopher. Customer loyalty in financial services. London: FT Financial Publishing, 1996.
Encontre o texto completo da fonteWellemin, John H. Successful customer care. Hauppauge, N.Y: Barron's Educational Series, 1997.
Encontre o texto completo da fonteHill, Curtis. Customer service DNA: Building blocks that drive customer loyalty. Springville, Utah: CFI, 2011.
Encontre o texto completo da fonteMauritius. Ministry of Civil Service Affairs and Administrative Reforms. Customer Charter. Port Louis, Mauritius: Ministry of Civil Service Affairs and Administrative Reforms, 2016.
Encontre o texto completo da fonteUnited States. General Services Administration. Office of Federal Supply and Services, ed. Customer service bureaus. Washington, DC: U.S. General Services Administration, Federal Supply and Services, 1985.
Encontre o texto completo da fonteLibrary, San Francisco Public. [Customer service plan]. [San Francisco, Calif: San Francisco Public Library, 1999.
Encontre o texto completo da fonteDesatnick, Robert L. Managing to keepthe customer: How to achieve and maintain superior customer service throughout the organization. San Francisco, Calif: Jossey-Bass, 1993.
Encontre o texto completo da fonteauthor, Newby Tony, ed. The customer service pocketbook. 3a ed. Alresford: Management Pocketbooks, 2013.
Encontre o texto completo da fonteKyambalesa, Henry. Essentials of customer service. Fremont, Calif: Jain Pub. Company, 2010.
Encontre o texto completo da fonteBailey, Keith. Customer service for dummies. New Delhi, India: Comdex, 1996.
Encontre o texto completo da fonteKyambalesa, Henry. Essentials of customer service. Fremont, Calif: Jain Pub. Company, 2010.
Encontre o texto completo da fonteTack, Alfred. Profitable customer care. Oxford: Butterworth-Heinemann, 1994.
Encontre o texto completo da fonteFord, Lisa. Exceptional Customer Service. Cincinnati: F+W Media, Inc., 2009.
Encontre o texto completo da fontePalmer, Sally, e Carol Mayall. Customer Services. Financial Times Prentice Hall, 1993.
Encontre o texto completo da fonteOnce a customer always a customer: How to deliver customer service that creates customers for life. Dublin: Oak Tree Press, 1996.
Encontre o texto completo da fonteOnce a Customer Always a Customer: How to Deliver Customer Service That Creates Customers for Life. 3a ed. Oak Tree Press (Ireland), 2001.
Encontre o texto completo da fonteWiersema, Fred. Customer Service. HarperCollins Publishers, 2000.
Encontre o texto completo da fonteCustomer Service. Prentice Hall PTR, 2012.
Encontre o texto completo da fonteTzempelikos, Nektarios, e Spiros Gounaris. Customer Equity Management: Managing Customers As Assests. Business Expert Press, 2015.
Encontre o texto completo da fonteTzempelikos e Spiros Gounaris. Customer Equity Management: Managing Customers As Assets. Business Expert Press, 2013.
Encontre o texto completo da fonteSeldman, Marty, John Futterknecht e Ben Sorensen. Customer Tells: Delivering World-Class Customer Service by Reading Your Customers' Signs and Signals. Optimum Press, 2020.
Encontre o texto completo da fonteSeldman, Marty, John Futterknecht e Ben Sorensen. Customer Tells: Delivering World-Class Customer Service by Reading Your Customers' Signs and Signals. Optimum Press, 2020.
Encontre o texto completo da fonteOFFER. Report on customer services. Office of Electricity Regulation, 1995.
Encontre o texto completo da fonteBalachandran, S. Customer-driven services management. Response Books, 1999.
Encontre o texto completo da fonteBalachandran, S. Customer-driven services management. Response Books, 1999.
Encontre o texto completo da fonteHughes. Managing Operations - Customer Services. McGraw-Hill Education, 1995.
Encontre o texto completo da fonteCustomer-driven services management. 2a ed. New Delhi: Response Books, 2004.
Encontre o texto completo da fonteThomas, Marian, e Inc National Press Publications. Customer Service : The Key to Winning Lifetime Customers. National Press Publications, 1989.
Encontre o texto completo da fonteRelations de service, marchés de services. [Paris]: CNRS éditions, 1994.
Encontre o texto completo da fonte(Narrator), William Uttal, ed. Total Customer Service. HarperAudio, 1990.
Encontre o texto completo da fonteDavidow, William H. Total Customer Service. Harpercollins, 1990.
Encontre o texto completo da fonteKatz, Bernard. How to Turn Customer Service into Customer Sales. Jaico Publishing House, 2005.
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