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Livros sobre o tema "Customer service"

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1

publishing, South western educational. Customer service. southwestern educational publishing: cincinati, 2001.

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2

National Association of Home Builders (U.S.). Remodelors Council., ed. Customer service. Washington, D.C. (1090 Vermont Ave., NW, Washigton 10005): Home Builders Institute, 1993.

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3

Institute for Computer Capacity Management., ed. Managing customer service. Milpitas, CA (P.O. Box 361556, Milpitas 95035): Institute for Computer Capacity Management, 1989.

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4

Gerson, Richard F. Beyond customer service: Keeping customers for life. Los Altos, Calif: Crisp Publications, 1992.

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5

Peters, Glen. Benchmarking customer service. London: Pitman, 1994.

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6

Quality customer service. 3a ed. Menlo Park, Calif: Crisp Publications, 1993.

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7

United States. Internal Revenue Service, ed. Customer service guide. 9a ed. [Washington, D.C.?: Dept. of the Treasury, Internal Revenue Service, 1998.

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8

Kamin, Maxine. Customer Service Training. Burlington: Elsevier, 2005.

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9

United States. General Services Administration. Office of Federal Supply and Services, ed. Customer service bureaus. Washington, DC: U.S. General Services Administration, Federal Supply and Services, 1985.

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10

Library, San Francisco Public. [Customer service plan]. [San Francisco, Calif: San Francisco Public Library, 1999.

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11

Norweb. Customer service manual. [Manchester]: Norweb, 1989.

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12

United States. Bureau of Labor Statistics. Office of Administration. Customer service guide. [Washington, D.C.?]: U.S. Dept. of Labor, Bureau of Labor Statistics, Office of Administration, 2000.

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13

United States. Bureau of Labor Statistics. Office of Administration. Customer service guide. [Washington, D.C.?]: U.S. Dept. of Labor, Bureau of Labor Statistics, Office of Administration, 2000.

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14

United States. Bureau of Labor Statistics. Office of Administration. Customer service guide. [Washington, D.C.?]: U.S. Dept. of Labor, Bureau of Labor Statistics, Office of Administration, 2000.

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15

United States. General Services Administration. Office of Federal Supply and Services., ed. Customer service bureaus. Washington, DC: U.S. General Services Administration, Federal Supply and Services, 1985.

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16

United States. Minerals Management Service. Customer service plan. Washington, D.C. (1849 C. Street, N.W., Mail Stop 4013, Washington 20240): Minerals Management Service, 1994.

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17

United States. Army Information Systems Command. Customer service directory. [Washington, D.C.]: U.S. Army Information Systems Command, 1993.

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18

Ziglar, Zig, Shep Hyken, Made for Success, Mark Sanborn e Various author-speakers. Ultimate Customer Service: Customer Service Essentials for Loyal Customers. Made for Success, Inc. and Blackstone Audio, Inc., 2011.

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19

Ziglar, Zig, Shep Hyken e Mark Sanborn. Ultimate Customer Service: Customer Service Essentials for Loyal Customers. Made for Success, Inc. and Blackstone Audio, Inc., 2011.

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20

Customer Service Your Customers Expect: Stories about Customer Service. Trafford Publishing, 2020.

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21

Pearson. Customer Service& Customer Service Pkg. Pearson, 2009.

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22

Pearson. Customer Service: Practcl& Customer Service. Pearson, 2009.

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23

Knapp/Odgers/Reynolds. Customer Service, Custom Edition. Thomson/Delmar Learning, 2008.

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24

Newman, Portis. Customer Service. TLM Media LLC, 2012.

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25

Staff, Logical Operations. Customer Service. Logical Operations LLC, 2016.

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26

Robison, Cliff. Customer Service. Rock and Fire Press, 2021.

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27

Resources, Inc Business. Customer Service. South-Western Pub, 1998.

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28

Customer Service. Prentice Hall PTR, 2012.

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29

Grahan, Sophia. Customer Service. Lulu Press, Inc., 2010.

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30

Peel, Malcolm. Customer Service. Kogan Page, 1988.

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31

National Restaurant Association Solutions Staff. Customer Service. Pearson Education, Limited, 2011.

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32

Staff, Logical Operations. Customer Service. Logical Operations LLC, 2016.

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33

Wiersema, Fred. Customer Service. HarperCollins Publishers, 2000.

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34

Jr, Anthony Custode. Customer Service. Independently Published, 2019.

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35

Customer service. 2a ed. Australia: South-Western Cengage Learning, 2011.

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36

Nealson, Leslie. Customer Service. Lulu Press, Inc., 2013.

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37

Customer service. Axis Education, 2012.

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38

Customer service. Brooklyn, N.Y: Melville House, 2008.

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39

Customer Service: Principles of Good Customer Service. Independently Published, 2020.

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40

Customer Service : : Dealing with Difficult Customers. CreateSpace Independent Publishing Platform, 2015.

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41

Armistead, Colin G. Inspired Customer Service: Strategies for Quality Customer Service. Kogan Page, 1993.

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42

(Narrator), William Uttal, ed. Total Customer Service. HarperAudio, 1990.

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43

Davidow, William H. Total Customer Service. Harpercollins, 1990.

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44

Lip Service vs. Customer Service: Making Customer Cents from Customer Sense. Kendall/Hunt Publishing Company, 1996.

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45

Wagen, Merilynn Van Der. Customer Service Intelligence. Taylor & Francis Group, 2007.

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46

Quinlan, Kathryn A. Customer Service Representative. Capstone, 1999.

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47

Customer Service Delivery. New York: John Wiley & Sons, Ltd., 2006.

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48

Wagen, Merilynn Van Der. Customer Service Intelligence. Taylor & Francis Group, 2007.

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49

Institute of Institute of Leadership & Management. Managing Customer Service. Taylor & Francis Group, 2013.

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50

Wagen, Merilynn Van Der. Customer Service Intelligence. Taylor & Francis Group, 2007.

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