Livros sobre o tema "Customer satisfaction"
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Veja os 50 melhores livros para estudos sobre o assunto "Customer satisfaction".
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Grigoroudis, Evangelos, e Yannis Siskos. Customer Satisfaction Evaluation. Boston, MA: Springer US, 2010. http://dx.doi.org/10.1007/978-1-4419-1640-2.
Texto completo da fonteMeasuring customer satisfaction. London: Kogan Page, 1994.
Encontre o texto completo da fonteL, Bailey Earl, e Conference Board, eds. Creating customer satisfaction. Washington, D.C: The Conference Board, 1990.
Encontre o texto completo da fonteRichard, Brookes, e European Society for Opinion and Marketing Research., eds. Customer satisfaction research. Amsterdam: ESOMAR, 1995.
Encontre o texto completo da fonteResearch, Inc VLSI. Customer satisfaction report. San Jose, CA: VLSI Research, 2001.
Encontre o texto completo da fonteMeasuring customer satisfaction. Menlo Park, Calif: Crisp Publications, 1993.
Encontre o texto completo da fonteBarsky, Jonathan D. World-class customer satisfaction. Burr Ridge, Ill: Irwin Professional Pub., 1995.
Encontre o texto completo da fonteUnited States. General Accounting Office. National Security and International Affairs Division. NASA's customer satisfaction measurements. Washington, D.C: The Office, 1997.
Encontre o texto completo da fonteUnited States. Patent and Trademark Office., ed. Customer Satisfaction Report, 2000. [S.l: s.n., 2001.
Encontre o texto completo da fonteUnited States. Patent and Trademark Office., ed. 2001 Customer Satisfaction Report. [S.l: s.n., 2002.
Encontre o texto completo da fonte1943-, Klefsjö Bengt, ed. Quality: From customer needs to customer satisfaction. London: McGraw-Hill Book Co, 1994.
Encontre o texto completo da fonteTimm, Paul R. Customer service: Career success through customer satisfaction. Upper Saddle River, NJ: Prentice Hall, 1998.
Encontre o texto completo da fonteCustomer satisfaction through total quality. Bromley: Chartwell-Bratt, 1990.
Encontre o texto completo da fonteDutka, Alan F. AMA handbook for customer satisfaction. Chicago, Ill: American Marketing Association, 1994.
Encontre o texto completo da fonteService, U. S. Customs. Customer satisfaction report: Commercial importers. [Washington, DC]: U.S. Customs Service, 1997.
Encontre o texto completo da fonteService, U. S. Customs. Customer satisfaction report: Commercial importers. [Washington, DC]: U.S. Customs Service, 1997.
Encontre o texto completo da fonteHandbook of customer satisfaction measurement. Aldershot, Hampshire, England: Gower, 1996.
Encontre o texto completo da fonteStoner, MaryAlice. Measuring customer satisfaction: Progress report. Missoula, Mont: U.S. Dept. of Agriculture, Forest Service, Technology & Development Program, 1990.
Encontre o texto completo da fonteNagel, Pieter J. A. Customer satisfaction: A comprehensive approach. Bradford: MCBUniversity Press, 1990.
Encontre o texto completo da fonteService, U. S. Customs. Customer satisfaction report: Commercial importers. [Washington, DC]: U.S. Customs Service, 1997.
Encontre o texto completo da fonte1951-, Green George, ed. In charge of customer satisfaction. Oxford: Blackwell Publishers, 1997.
Encontre o texto completo da fonteR, McAlindon Harold, ed. Great ideas on customer satisfaction. Emeryville, CA: Parlay International, 1993.
Encontre o texto completo da fonteHowcroft, J. B. Customer satisfaction in retail banking. Loughborough: Loughborough University Banking Centre, 1989.
Encontre o texto completo da fonteDutka, Alan F. AMA handbook for customer satisfaction. Lincolnwood, IL: NTC Business Books, 1995.
Encontre o texto completo da fonteJohnston, Catharine G. Beyond customer satisfaction to loyalty. Ottawa: Conference Board of Canada, 1996.
Encontre o texto completo da fontePeel, Malcolm. Customer service: How to achieve total customer satisfaction. London: Kogan Page, 1987.
Encontre o texto completo da fonteCustomer service: How to achieve total customer satisfaction. London: Kogan Page, 1987.
Encontre o texto completo da fonteMcNealy, Roderick M. Making customer satisfaction happen: A strategy for delighting customers. Boston: Kluwer Academic, 1998.
Encontre o texto completo da fonteMcNealy, Roderick M. Making customer satisfaction happen: A strategy for delighting customers. London: Chapman & Hall, 1996.
Encontre o texto completo da fonteMcNealy, Roderick M. Making customer satisfaction happen: A strategy for delighting customers. London: Chapman & Hall, 1994.
Encontre o texto completo da fonteSuperior customer satisfaction and loyalty: Engaging customers to drive performance. Milwaukee, Wis: ASQ Quality Press, 2009.
Encontre o texto completo da fonteThe customer comes first with HUD: Customer satisfaction report. [Washington, D.C.?]: U.S. Dept. of Housing and Urban Development, 1996.
Encontre o texto completo da fonteCarr, Clay. Front-line customer service: 15 keys to customer satisfaction. New York: Wiley, 1990.
Encontre o texto completo da fonteMoutinho, Luiz. Customer satisfaction measurement: The example of prolonged satisfaction with ATMs. Cardiff: Cardiff Business School, Financial and Banking Economics Department, 1992.
Encontre o texto completo da fonteReclamation, United States Bureau of. Customer satisfaction survey: Report of findings. [Washington, D.C.]: The Bureau, 1998.
Encontre o texto completo da fonteCosmas, Cindy E. Audit customer satisfaction: Marketing added value. Altamonte Springs, Fla: Institute of Internal Auditors, 1996.
Encontre o texto completo da fonteLEARNING, CRISP. Customer Satisfaction. Crisp Learning, 2001.
Encontre o texto completo da fonteOperations, Logical Logical. Crisp Assessment : Measuring Customer Satisfaction: Measuring Customer Satisfaction. Logical Operations LLC, 1993.
Encontre o texto completo da fonteDept.of Social Security. Exploring Customer Satisfaction. Stationery Office Books, 1997.
Encontre o texto completo da fonteHirata, Thomas T. Customer Satisfaction Planning. Productivity Press, 2008. http://dx.doi.org/10.4324/9781315300245.
Texto completo da fonteRico, Ruben Roberto. Total Customer Satisfaction. Macchi Grupo Editor, 1998.
Encontre o texto completo da fonteMalecki, Joseph. Achieving Customer Satisfaction. A T & T Customer Information Center, 1990.
Encontre o texto completo da fonteCustomer Satisfaction Audit. Financial Times Prentice Hall, 1998.
Encontre o texto completo da fonteSpendolini, Michael J. Customer Satisfaction Measurement. Amacom Books, 2003.
Encontre o texto completo da fonteRico, Ruben Roberto. Total Customer Satisfaction. Macchi Grupo Editor, 1997.
Encontre o texto completo da fonteCustomer Satisfaction: The customer experience through the customer's eyes. Cogent Publishing Ltd, 2007.
Encontre o texto completo da fonteBreen, Gerald Mark. The Customer: You Deserve Customer Satisfaction. Authorhouse, 2004.
Encontre o texto completo da fonteNoe, Francis. Tourist Customer Service Satisfaction. Routledge, 2010. http://dx.doi.org/10.4324/9780203852361.
Texto completo da fonteCustomer Satisfaction Audit (FT). Financial Times Prentice Hall, 1999.
Encontre o texto completo da fonteMcNealy, R. M. Making Customer Satisfaction Happen. Springer, 1994.
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