Artigos de revistas sobre o tema "Customer relationship management"
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DR.K.VANITHA, DR K. VANITHA. "Customer Relationship Management on Customer Satisfaction". International Journal of Scientific Research 3, n.º 4 (1 de junho de 2012): 1–3. http://dx.doi.org/10.15373/22778179/apr2014/240.
Texto completo da fonteet al., Eltahir. "Comparative study of customer relationship management (CRM) and electronic customer relationship management (E-CRM)". International Journal of ADVANCED AND APPLIED SCIENCES 8, n.º 7 (julho de 2021): 1–6. http://dx.doi.org/10.21833/ijaas.2021.07.001.
Texto completo da fonteErlygina, E., e V. Filimonova. "Customer Relationship Management". Bulletin of Science and Practice 6, n.º 2 (15 de fevereiro de 2020): 212–18. http://dx.doi.org/10.33619/2414-2948/51/21.
Texto completo da fonteMohammadhossein, Nastaran, Mohammad Nazir Ahmad, Nor Hidayati Zakaria e Shidrokh Goudarzi. "A Study towards the Relation of Customer Relationship Management Customer Benefits and Customer Satisfaction". International Journal of Enterprise Information Systems 10, n.º 1 (janeiro de 2014): 11–31. http://dx.doi.org/10.4018/ijeis.2014010102.
Texto completo da fonteKumar, M. P. Shiva. "Customer Relationship Management (CRM) - Retaining Customers". SEDME (Small Enterprises Development, Management & Extension Journal): A worldwide window on MSME Studies 33, n.º 3 (setembro de 2006): 63–72. http://dx.doi.org/10.1177/0970846420060306.
Texto completo da fonteBhat, Suhail Ahmad, e Mushtaq Ahmad Darzi. "Customer relationship management". International Journal of Bank Marketing 34, n.º 3 (16 de maio de 2016): 388–410. http://dx.doi.org/10.1108/ijbm-11-2014-0160.
Texto completo da fonteRyals, Lynette. "Making Customer Relationship Management Work: The Measurement and Profitable Management of Customer Relationships". Journal of Marketing 69, n.º 4 (outubro de 2005): 252–61. http://dx.doi.org/10.1509/jmkg.2005.69.4.252.
Texto completo da fontePashaie, Sajjad, Fatemeh Abdavi, Geoff Dickson e Romina Habibpour. "SPORT CUSTOMER RELATIONSHIP MANAGEMENT, COMPETITIVE ADVANTAGE, SATISFACTION, LOYALTY, AND COMPLAINT MANAGEMENT". Kinesiologia Slovenica 28, n.º 1 (26 de maio de 2022): 122–40. http://dx.doi.org/10.52165/kinsi.28.1.122-140.
Texto completo da fonteSrisamran, Phocharapol, e Vichita Vathanophas Ractham. "Customer-Centric Knowledge Creation For Customer Relationship Management". Journal of Applied Business Research (JABR) 30, n.º 2 (27 de fevereiro de 2014): 397. http://dx.doi.org/10.19030/jabr.v30i2.8410.
Texto completo da fonteG.V. Kori, G. V. Kori, e Basavaraj Huggi. "Customer Relationship Management” - In Banking Industry". Indian Journal of Applied Research 1, n.º 7 (1 de outubro de 2011): 34–36. http://dx.doi.org/10.15373/2249555x/apr2012/11.
Texto completo da fonteGarg, Dr Ajay Kumar. "Banking Industry and Customer Relationship Management". Indian Journal of Applied Research 3, n.º 8 (1 de outubro de 2011): 432–34. http://dx.doi.org/10.15373/2249555x/aug2013/139.
Texto completo da fonteP.B REDDY, P. B. REDDY, SHALINI CHENNAMARAJU SHALINI. CHENNAMARAJU e Dr MORUSU SIVA SANKAR. "Customer Relationship Management in Banking Sector". International Journal of Scientific Research 2, n.º 12 (1 de junho de 2012): 80–82. http://dx.doi.org/10.15373/22778179/dec2013/25.
Texto completo da fonteSantari, Ni Putu Nita, I. Wayan Suartina e I. Made Astrama. "Pengaruh Customer Relationship Management dan Kepuasan terhadap Loyalitas Nasabah LPD Desa Adat Anggungan di Badung". Widya Amrita 1, n.º 1 (20 de janeiro de 2021): 381–93. http://dx.doi.org/10.32795/widyaamrita.v1i1.1187.
Texto completo da fonteSigala, Marianna. "Implementing social customer relationship management". International Journal of Contemporary Hospitality Management 30, n.º 7 (9 de julho de 2018): 2698–726. http://dx.doi.org/10.1108/ijchm-10-2015-0536.
Texto completo da fonteAsiyah, Siti. "CUSTOMER INTIMACY VALUE STRATEGY BY IMPLEMENTING CUSTOMER RELATIONSHIP MANAGEMENT". Journal of Applied Management and Business (JAMB) 1, n.º 1 (30 de julho de 2020): 1–9. http://dx.doi.org/10.37802/jamb.v1i1.58.
Texto completo da fonteErlinda, Erlinda, Elgamar Syam e Sri Chairani. "PERANCANGAN APLIKASI CUSTOMER RELATIONSHIP MANAGEMENT (CRM) UNTUK MENINGKATKAN LAYANAN PELANGGAN PADA TOKO UNFORGIVN TOXIC FASHION LUBUK ALUNG". JURNAL TEKNOLOGI DAN OPEN SOURCE 3, n.º 2 (18 de dezembro de 2020): 202–14. http://dx.doi.org/10.36378/jtos.v3i2.699.
Texto completo da fonteJeswal, Ruchika. "Customer Relationship Management". FIIB Business Review 6, n.º 3 (1 de dezembro de 2017): 21. http://dx.doi.org/10.29368/fiib.6.3.2017.21-22.
Texto completo da fonteHippner, Hajo, Stephan Martin e Klaus D. Wilde. "Customer Relationship Management". WiSt - Wirtschaftswissenschaftliches Studium 30, n.º 8 (2001): 417–22. http://dx.doi.org/10.15358/0340-1650-2001-8-417.
Texto completo da fonteAbdin, Md Shahnawaz. "Customer Relationship Management". Review of Professional Management- A Journal of New Delhi Institute of Management 17, n.º 1 (30 de junho de 2019): 101. http://dx.doi.org/10.20968/rpm/2019/v17/i1/145655.
Texto completo da fonteGerecke, Ulf. "Customer Relationship Management". Controlling 13, n.º 4-5 (2001): 235–42. http://dx.doi.org/10.15358/0935-0381-2001-4-5-235.
Texto completo da fonteFayerman, Michael. "Customer Relationship Management". New Directions for Institutional Research 2002, n.º 113 (2002): 57–68. http://dx.doi.org/10.1002/ir.37.
Texto completo da fonteKumar, Pushpender, e Anupreet Kaur Mokha. "Electronic Customer Relationship Management (E-CRM) and Customer Loyalty". International Journal of E-Business Research 18, n.º 1 (janeiro de 2022): 1–22. http://dx.doi.org/10.4018/ijebr.293292.
Texto completo da fonteTauriana, Dian, e Ni Made Dini Arisani. "Analisis Implementasi Customer Relationship Management dan Kualitas Pelayanan Jasa terhadap Kepuasan Pelanggan dan Dampaknya pada Retensi Pelanggan Hotel Bidakara Jakarta". Binus Business Review 3, n.º 1 (31 de maio de 2012): 449. http://dx.doi.org/10.21512/bbr.v3i1.1333.
Texto completo da fonteYadav, Brijesh Kumar, e Abhijeet Singh. "Analyzing the Influence of Customer Relationship Management on Firm Performance". International Journal of Customer Relationship Marketing and Management 5, n.º 3 (julho de 2014): 69–97. http://dx.doi.org/10.4018/ijcrmm.2014070105.
Texto completo da fonteMontana, Sugiarto, e Muwasiq Mochamad Noor. "PENGEMBANGAN CUSTOMER RELATIONSHIP MANAGEMENT BERBASIS SISTEM E-COMMERCE". CommIT (Communication and Information Technology) Journal 4, n.º 2 (30 de outubro de 2010): 139. http://dx.doi.org/10.21512/commit.v4i2.548.
Texto completo da fonteDARA ANDRIANA, ANNA. "DEVELOPMENT OF CUSTOMER RELATIONSHIP MANAGEMENT APPLICATION USING DYNAMIC CRM FRAMEWORK". JSK (Jurnal Sistem Informasi dan Komputerisasi Akuntansi) 6, n.º 2 (15 de julho de 2022): 1–5. http://dx.doi.org/10.56291/jsk.v6i2.82.
Texto completo da fontePromanjoe, Yopyter. "PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP KEPUASAN PELANGGAN DAN LOYALITAS PELANGGAN KERIPIK SUHER". PERFORMA 6, n.º 3 (26 de novembro de 2021): 197–206. http://dx.doi.org/10.37715/jp.v6i3.2374.
Texto completo da fonteRamadhanti, Alya Rysda, Rafa Syafiq Bastikarana, Andry Alamsyah e Sri Widiyanesti. "Determining Customer Relationship Management Strategy With Customer Personality Analysis Using Ontology Model Approach". Jurnal Manajemen Indonesia 20, n.º 2 (30 de agosto de 2020): 83. http://dx.doi.org/10.25124/jmi.v20i2.3196.
Texto completo da fonteBudi Bramasta, Admiral. "Analisis Strategi Online Consumer Relationship Management Pada Produk Pisau Cukur Banner". Jurnal Media dan Komunikasi 1, n.º 1 (1 de novembro de 2020): 55. http://dx.doi.org/10.20473/medkom.v1i1.22927.
Texto completo da fonteDr.M. Kumaraswamy, Dr M. Kumaraswamy, e Jayaprasad D. Jayaprasad. D. "Customer Relationship Management in Kaveri Grameena Bank". Global Journal For Research Analysis 3, n.º 2 (15 de junho de 2012): 29–34. http://dx.doi.org/10.15373/22778160/february2014/11.
Texto completo da fonteGarg, Ati, e Sudhindher Singh Chowhan. "Customer Relationship Management in Organise Retail Sector". International Journal of Scientific Research 2, n.º 4 (1 de junho de 2012): 229–32. http://dx.doi.org/10.15373/22778179/apr2013/82.
Texto completo da fonteRanjan, Jayanthi. "Integrating analytical Customer Relationship Management with Customer Relationship Management in organisations". International Journal of Innovation and Learning 8, n.º 4 (2010): 408. http://dx.doi.org/10.1504/ijil.2010.035750.
Texto completo da fonteBalamurugan, S., e Dr M. Selvalakshmi. "Customer Relationship Management Using Data Mining Model". Restaurant Business 118, n.º 7 (12 de julho de 2019): 95–100. http://dx.doi.org/10.26643/rb.v118i7.7668.
Texto completo da fonteQasem, Mohammad Fayez, Mohammed Abdallah Abukhadijeh e Mohammad "Abd Alaffo" Aladham. "Customer Relationship Management and Customer Retention in Jordanian Bank". International Business Research 9, n.º 9 (18 de julho de 2016): 41. http://dx.doi.org/10.5539/ibr.v9n9p41.
Texto completo da fonteAgrawal, Shalini. "Customer Relationship Management in Private Sector Banks". International Journal of Advance Research and Innovation 1, n.º 3 (2013): 140–46. http://dx.doi.org/10.51976/ijari.131318.
Texto completo da fontePurnama, Chamdan. "Importance of Customer Relationship Management in Customer Loyalty (Brangkal Offset of East Java, Indonesia)". Journal of International Business Research and Marketing 1, n.º 1 (2015): 29–35. http://dx.doi.org/10.18775/jibrm.1849-8558.2015.11.3004.
Texto completo da fonteKocev, Stojan, e Dusko Kocev. "CUSTOMER RELATIONSHIP MANAGEMENT IN HEALTH ORGANIZATION". Knowledge International Journal 30, n.º 6 (20 de março de 2019): 1691–700. http://dx.doi.org/10.35120/kij30061691k.
Texto completo da fonteSmirnova, A. S., e A. A. Khanova. "Conceptual Structure of the Insurance Company's Customer Database Management System". Proceedings of the Southwest State University 24, n.º 2 (4 de outubro de 2020): 122–35. http://dx.doi.org/10.21869/2223-1560-2020-24-2-122-135.
Texto completo da fonteKumar, Dileep. "Customer Relationship Management in Industrial Bank". Information Management and Business Review 5, n.º 3 (30 de março de 2013): 113–18. http://dx.doi.org/10.22610/imbr.v5i3.1034.
Texto completo da fontePetzer, Daniel J., e Estelle van Tonder. "Loyalty intentions and selected relationship quality constructs". International Journal of Quality & Reliability Management 36, n.º 4 (1 de abril de 2019): 601–19. http://dx.doi.org/10.1108/ijqrm-06-2018-0146.
Texto completo da fonteAlryalat, Haroun, e Samer Al Hawari. "Towards Customer Knowledge Relationship Management: Integrating Knowledge Management and Customer Relationship Management Process". Journal of Information & Knowledge Management 07, n.º 03 (setembro de 2008): 145–57. http://dx.doi.org/10.1142/s0219649208002020.
Texto completo da fonteInayatulloh, Inayatulloh, e Andi Sukandi. "Perancangan Aplikasi E-CRM Pada PT Manfuku Sejahtera Indonesia". ComTech: Computer, Mathematics and Engineering Applications 1, n.º 1 (1 de junho de 2010): 88. http://dx.doi.org/10.21512/comtech.v1i1.2198.
Texto completo da fonteTseng, Shu-Mei, e Pin-Hong Wu. "The impact of customer knowledge and customer relationship management on service quality". International Journal of Quality and Service Sciences 6, n.º 1 (11 de março de 2014): 77–96. http://dx.doi.org/10.1108/ijqss-08-2012-0014.
Texto completo da fontePurwanto, Heri, Amartya F. Iswahyudi, Haikal Pirous e Dewi Indrawati. "Penerapan Sistem Informasi Electronic Costumer Relationship Management". INTERNAL (Information System Journal) 4, n.º 2 (30 de dezembro de 2021): 113–22. http://dx.doi.org/10.32627/internal.v4i2.401.
Texto completo da fonteRudskaia, Elena, e Igor Eremenko. "Digital clustering in customer relationship management". E3S Web of Conferences 135 (2019): 04010. http://dx.doi.org/10.1051/e3sconf/201913504010.
Texto completo da fonteDr. Antino Marelino. "Customer Satisfaction Analysis based on Customer Relationship Management". International Journal of New Practices in Management and Engineering 3, n.º 01 (31 de março de 2014): 07–12. http://dx.doi.org/10.17762/ijnpme.v3i01.26.
Texto completo da fonteDaniels, Martyn. "Customer Relationship Management (CRM): Profiting from today's customers". Serials: The Journal for the Serials Community 14, n.º 3 (1 de novembro de 2001): 245–49. http://dx.doi.org/10.1629/14245.
Texto completo da fonteCao, Yong, e Thomas S. Gruca. "Reducing Adverse Selection through Customer Relationship Management". Journal of Marketing 69, n.º 4 (outubro de 2005): 219–29. http://dx.doi.org/10.1509/jmkg.2005.69.4.219.
Texto completo da fonteMujio Mukmin, Toto, Rodhiah Rodhiah, Wasino Wasino, Septihani Michella Wijaya, Patrice Febiyani Metty, Carlene Lim e Rahma Della Safitri. "Marketing Strategy Based on CRM (Customer Relationship Management) at PT. Great Food Prosperity in Tangerang City". International Journal of Social Science Research and Review 4, n.º 5 (5 de dezembro de 2021): 26–35. http://dx.doi.org/10.47814/ijssrr.v4i5.141.
Texto completo da fonteN, Ms Kalpitha. "Customer Relationship Management (CRM)". International Journal for Research in Applied Science and Engineering Technology 6, n.º 5 (31 de maio de 2018): 1583–87. http://dx.doi.org/10.22214/ijraset.2018.5256.
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