Bibliografias temáticas / Cellular telephone services industry – Singapore

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Autor: Grafiati

Publicado: 4 de junho de 2021

Última modificação: 6 de fevereiro de 2022

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Artigos de revistas sobre o assunto "Cellular telephone services industry – Singapore"

Shukla, Archana, e R. Srinivasan. "Six Sigma Implementation at Bharti Infotel". Asian Case Research Journal 11, n.º 02 (dezembro de 2007): 367–84. http://dx.doi.org/10.1142/s0218927507000953.

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Bharti Airtel Limited was a leading private sector provider of telecommunication services in India, with a customer base of 8.73 million as of July 2004. The company had two branch companies — Bharti Infotel (that dealt with fixed line, long distance, and enterprise services) and Bharti Cellular (that dealt with mobile telephone services). This case is about the six sigma implementation at Bharti Infotel. The case briefly discusses the business imperatives in the fast changing Indian telecommunications industry. The industry was a monopoly for over half a century after independence and had recently been deregulated with the private players competing with the state-owned BSNL. The industry had exploded in the recent years with increasing number of players, falling tariffs, and improving technology. Stiff competition in the industry meant that any competitive action by a company was immediately imitated by others. Therefore the only sources of competitive advantage in the industry were “quality of service” and “speed”. This case discusses the various steps in the implementation of six sigma quality management system in the company. The company had already implemented Business Process Management Systems (BPMS) and had begun monitoring their performance on the Non-Financial Parameters (NFPs). The six sigma initiative was expected to leverage on these initiatives. Following the six sigma initiative was the Knowledge Management (KM) initiative that was intended to help share the best practices and learning from the six sigma projects across the entire organization. This case highlights the contribution of the six sigma quality management initiative to the company's business strategy, and helps students analyze the process of implementing and institutionalizing the six sigma initiative. The case enables the readers to appreciate the business benefits of six sigma implementation and how it fosters innovation.

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Hong, Pham Thi Thanh, e Tran Van Hai. "Customer Satisfaction in Mobile Service Quality: Evidence from Hanoi and Ho Chi Minh City’s Officers". VNU Journal of Science: Economics and Business 34, n.º 5E (27 de dezembro de 2018). http://dx.doi.org/10.25073/2588-1108/vnueab.4182.

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This study explores the factors influencing the quality of telecommunication services in Hanoi and Ho Chi Minh City. By conducting an online survey of 413 office workers, the results indicate that among the five components of the perceived quality of telecommunications services, reliability, assurance, and empathy are Key factors affecting consumer satisfaction in Hanoi and Ho Chi Minh City. The findings of this research help mobile service providers to understand how consumers perceive the quality of mobile services. Thus, mobile service providers would effectively design marketing strategy to improve customer loyalty as well as enter new markets. Keywords: Mobile service, service quality, online survey, empirical study, Vietnam. References [1] Boohene, R., & Agyapong, G., “Analysis of the antecedents of customer loyalty of telecommunication industry in Ghana: The case of Vodafone (Ghana)”, International Business Research, 4 (2011) 1, 229-240.[2] Leelakulthanit, O., & Hongcharu, B., “Factors that impact customers satisfaction: Evidence from the Thailand mobile cellular network industry”, International Journal of Management and Marketing Research, 4 (2011) 2, 67-76.[3] Eugenia Y. Huang, Sheng-Wei Lin, Ya-Chu Fan, “M-S-Qual: Mobile service quality measurement”, Electronic Commerce Research and Applications, 14 (2015), 126-142, http://dx.doi.org/10.2016/j.elerap.2015.01.003[4] Omotayo, O., & Abiodun, A., “Service quality, value offer, satisfaction, and loyalty: An empirical relationship in the Nigerian telecom industry”, Contemporary Management Research, 5 (2011) 2, 14-23.[5] Lee, Roy Chun, “Telecommunications in Vietnam”, Chung-Hua Institution for Economic Research (CIER). Chinese Taipei WTO Center, C.20 (2011), p.1.[6] Agarwal, S., M. Erramilli, et al., “Market orientation and performance in service firms: role of innovation”, Journal of Services Marketing 17 (2003) 1, 68-82.[7] Agyapong, G., “The effect of service quality on customer satisfaction in the utility industry: A case of Vodafone (Ghana)”, International Journal of Business and Management, 6 (2011) 5, 203-210. http://dx.doi.org/10.5539/ijbm.v6n5p203[8] Yee, R. W. Y., Yeung, A. C. L. & Cheng, T. C. E., “An empirical study of employee loyalty, service quality and firm performance in the service industry”, International Journal of Production Economics, 124 (2010) 1, 109-120. http://dx.doi.org/10.1016/j.ijpe.2009.10.015[9] Le The Gioi and Nguyen Minh Duan, “Improving the competitiveness of VMS-MOBIFONE on mobile communication market”, Journal of Science and Technology, University of Da Nang, 2 (2007) 19, 68-72.[10] Dinh Thi Hong Thuy, “Research the factors affecting on the decision for mobile telecommunications of students in Ho Chi Minh City”, Master Thesis, (2008).[11] Le Thi Tuyet Trinh, “Research the customer satisfaction in using Vinaphone mobile service in Binh Dinh province”, Master Thesis, 2012.[12] Bui Van Trinh and Luu Ngoc Mai Anh, “Research the customer satisfaction in using Viettel mobile service in Hai Giang province”, Master Thesis, 2013.[13] Pizam, A., Ellis, T., “Customer satisfaction and its measurement in hospitality enterprises”, International Journal of Contemporary Hospitality Management 11 (1999) 7, p. 326-339, http://dx.doi.org/10.1108/09596119910293231[14] A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry, “A Conceptual Model of Service Quality and Its Implications for Future Research”, The Journal of Marketing, Vol. 49, No. 4 (1985), pp. 41-50[15] Cronin Jr, J. J., & Taylor, S. A. “SERVPERF versus SERVQUAL: reconciling performance-based and perceptions-minus-expectations measurement of service quality”. The Journal of Marketing, 58 (1994). 125-131.[16] Aydin, S. and G. Ozer, “National Customer Satisfaction Indices: An Implementation in the Turkish Mobile Telephone Market”, Marketing Intelligence and Planning, 23 (2005) 5, 486-504.[17] Mishra, R.C and Sandilya, A., Reliability and Quality Management, New Age International Publishers, 2009.[18] Torsten J. Gerpott, Ilknur Bicak, “Telecommunication service choice and use among migrants: The case of German-Turkish consumers”, Computers in Human Behavior, 6 (2016), 584-596, http://dx.doi.org/10.2016/j.chb.2016.03.018[19] Uddin, M. B., Akhter, B., “Customer satisfaction in mobile phone services in Bangladesh: A survey research”, Management & Marketing X (1) (2012), 20-36.

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Teses / dissertações sobre o assunto "Cellular telephone services industry – Singapore"

Fong, Sharon Mei Chan. "Examining re-patronising intentions formation : the intention-as-wants model". University of Western Australia. Graduate School of Management, 2008. http://theses.library.uwa.edu.au/adt-WU2008.0020.

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Competition in the mobile services industry is intense, with players in the industry offering generally similar subscription plans. Opportunities are few for differentiating one service provider from another. In the light of prior research suggesting value is multi-dimensional, the present study, which examines how these dimensions impact customer satisfaction and repurchase intentions, provides differentiation opportunities for mobile service providers through focusing on value dimensions that are important to customers. Of six perceived value dimensions examined in the present research, value for money, reputation and social value dimensions had significant effects on customer satisfaction and repurchase intentions. One way for companies in the highly commoditized mobile service industry to minimize customer defection is to enhance their relationships with customers. However, as relationship building comes with a cost, it is of interest for companies to know whether certain customer groups will reciprocate more than others with loyalty if they are satisfied. The results from the present study show customer relationship inclination, the customer attribute examined, did not moderate the relationship between customer satisfaction and repurchase intention. Finally, recent studies have differentiated measures of repurchase intentions on the basis of volition levels and have suggested that better model fit can be achieved when higher volition measures are used. Intentions-as-expectations represents the lower volition end and intentions-as-wants represents the higher volition end of intention measure. However, the present study did not find any significant differences in model fit with the different intention measures used.

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Ouersoontornwatana, Ajana. "Nokia's marketing stategies of mobile phones in Thailand and Hong Kong". CSUSB ScholarWorks, 2002. https://scholarworks.lib.csusb.edu/etd-project/2208.

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In recent years, the mobile phone has been used as a tool to conduct business in many areas. The insufficient number of fixed wireless services has created an opportunity for the entry of mobile phone systems into the market to provide telecommunication sevice in Thailand and Hong Kong. Mobile phone use has been growing dramatically during the past ten years as a result of the high rate of economic growth.

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Sung, Che-ming. "A network approach to the study of the next generation in the mobile telephone market /". Hong Kong : University of Hong Kong, 1995. http://sunzi.lib.hku.hk/hkuto/record.jsp?B1470898X.

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Park, Dong Un. "Latecomer firms and pursuit of a dual frontier : the case of Korean handset manufacturers". Thesis, University of Sussex, 2016. http://sro.sussex.ac.uk/id/eprint/65094/.

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The subject of this thesis is a group of emergent leading firms in developing countries pursuing a ‘dual frontier', achieving technology supremacy and establishing market autonomy, and entering a newly emerging market in the context of the latter half of the 20th century. Whilst the previous literature on catching-up and transition generally centres on the area of technological development of latecomer firms, this thesis extends the scope of analysis to a broader issue of technological development and marketing strategies of latecomer firms in transition. The thesis builds upon two different streams of literature: first the catching-up process in latecomer firms for the theoretical and empirical rationales, and second the boundaries of a firm and inter-firm coordination in technological frontier firms for the theoretical guidance to a systematic analysis. Using industry case studies of the Korean mobile handset manufacturers Samsung and LG Electronics, the thesis first shows that there could be windows of opportunity available for international technology transfer to emergent leading firms in the emerging stage of a new industry from competition to achieve a dominant compatibility standard among technology leaders. However, the research stresses that the characteristic of these technologies is cutting-edge but technologically incomplete and commercially unproven, which highlights the importance of previous experience and capacity for successful commercialisation. Moreover, the thesis shows that Korean firms pursuing a dual frontier overcame their uneven development between technological and marketing capabilities through intensive inter-firm collaborations with intermediary users, that is Mobile Network Operators (MNOs). In the thesis, it is stressed that Korean firms competed against technology leaders like Nokia in export markets by complementing weak marketing capabilities based on continuous collaborations with MNOs, evolving from von Hippelian to Teecean inter-firm relationships. Lastly, the thesis introduces to the literature on industry organisation a new form of an outsourcing organisation, termed a ‘contract developer' (CD), which has been identified as a group of firms that is unilaterally specialised in, and that carries out development outsourcing projects for, mobile handset Own Brand Manufacturers (OBMs). The thesis reveals that CDs emerged from the industry shake-out and the co-specialised structure between mobile handset OBMs and MNOs in the industry and served as one of main mechanisms that supported the successful globalisation of the Korean firms. Therefore, the thesis argues that the key strategy that Korean emergent leading firms adopted to compete at the world frontier can be described as a ‘quasi' extension of firm boundaries in terms of development resources (the CDs) and in terms of downstream capabilities (the MNOs).

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Van, Heerden Johan H. "Detecting fraud in cellular telephone networks". Thesis, Stellenbosch : Stellenbosch University, 2005. http://hdl.handle.net/10019.1/50314.

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Thesis (MSc)--University of Stellenbosch, 2005.
ENGLISH ABSTRACT: Cellular network operators globally loose between 3% and 5% of their annual revenue to telecommunications fraud. Hence it is of great importance that fraud management systems are implemented to detect, alarm, and shut down fraud within minutes, minimising revenue loss. Modern proprietary fraud management systems employ (i) classification methods, most often artificial neural networks learning from classified call data records to classify new call data records as fraudulent or legitimate, (ii) statistical methods building subscriber behaviour profiles based on the subscriber’s usage in the cellular network and detecting sudden changes in behaviour, and (iii) rules and threshold values defined by fraud analysts, utilising their knowledge of valid fraud cases and the false alarm rate as guidance. The purpose of this thesis is to establish a context for and evaluate the performance of well-known data mining techniques that may be incorporated in the fraud detection process. Firstly, a theoretical background of various well-known data mining techniques is provided and a number of seminal articles on fraud detection, which influenced this thesis, are summarised. The cellular telecommunications industry is introduced, including a brief discussion of the types of fraud experienced by South African cellular network operators. Secondly, the data collection process and the characteristics of the collected data are discussed. Different data mining techniques are applied to the collected data, demonstrating how user behaviour profiles may be built and how fraud may be predicted. An appraisal of the performances and appropriateness of the different data mining techniques is given in the context of the fraud detection process. Finally, an indication of further work is provided in the conclusion to this thesis, in the form of a number of recommendations for possible adaptations of the fraud detection methods, and improvements thereof. A combination of data mining techniques that may be used to build a comprehensive fraud detection model is also suggested.
AFRIKAANSE OPSOMMING: Sellulêre netwerk operateurs verloor wêreldwyd tussen 3% en 5% van hul jaarlikse inkomste as gevolg van telekommunikasie bedrog. Dit is dus van die uiterse belang dat bedrog bestuurstelsels geïmplimenteer word om bedrog op te spoor, alarms te genereer, en bedrog binne minute te staak om verlies aan inkomste tot ’n minimum te beperk. Moderne gepatenteerde bedrog bestuurstelsels maak gebruik van (i) klassifikasie metodes, mees dikwels kunsmatige neurale netwerke wat leer vanaf geklassifiseerde oproep rekords en gebruik word om nuwe oproep rekords as bedrog-draend of nie bedrog-draend te klassifiseer, (ii) statistiese metodes wat gedragsprofiele van ’n intekenaar bou, gebaseer op die intekenaar se gedrag in die sellulêre netwerk, en skielike verandering in gedrag opspoor, en (iii) reëls en drempelwaardes wat deur bedrog analiste daar gestel word, deur gebruik te maak van hulle ondervinding met geldige gevalle van bedrog en die koers waarteen vals alarms gegenereer word. Die doel van hierdie tesis is om ’n konteks te bepaal vir en die werksverrigting te evalueer van bekende data ontginningstegnieke wat in bedrog opsporingstelsels gebruik kan word. Eerstens word ’n teoretiese agtergrond vir ’n aantal bekende data ontginningstegnieke voorsien en ’n aantal gedagteryke artikels wat oor bedrog opsporing handel en wat hierdie tesis beïnvloed het, opgesom. Die sellulêre telekommunikasie industrie word bekend gestel, insluitend ’n kort bespreking oor die tipes bedrog wat deur Suid-Afrikaanse sellulˆere telekommunikasie netwerk operateurs ondervind word. Tweedens word die data versamelingsproses en die eienskappe van die versamelde data bespreek. Verskillende data ontginningstegnieke word vervolgens toegepas op die versamelde data om te demonstreer hoe gedragsprofiele van gebruikers gebou kan word en hoe bedrog voorspel kan word. Die werksverrigting en gepastheid van die verskillende data ontginningstegnieke word bespreek in die konteks van die bedrog opsporingsproses. Laastens word ’n aanduiding van verdere werk in die gevolgtrekking tot hierdie tesis verskaf, en wel in die vorm van ’n aantal aanbevelings oor moontlike aanpassings en verbeterings van die bedrog opsporingsmetodes wat beskou en toegepas is. ’n Omvattende bedrog opsporingsmodel wat gebruik maak van ’n kombinasie van data ontginningstegnieke word ook voorgestel.

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Ho, Ming-Ju. "System deployment and capacity enhancing techniques for mobile radio". Diss., Georgia Institute of Technology, 1996. http://hdl.handle.net/1853/14816.

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So, Hong-pak Ryan. "A study on the segmentation of Hong Kong mobile communications market and its marketing implications /". Hong Kong : University of Hong Kong, 1995. http://sunzi.lib.hku.hk/hkuto/record.jsp?B14038614.

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Kchao, Camroeum. "Direct sequence spread spectrum cellular radio". Diss., Georgia Institute of Technology, 1991. http://hdl.handle.net/1853/13719.

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Wong, Wing-lun Alan. "The development and competition of the mobile phone industry in Hong Kong /". Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19872124.

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Caffery, James Joseph Jr. "Wireless location in CDMA cellular radio systems". Diss., Georgia Institute of Technology, 1998. http://hdl.handle.net/1853/15504.

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Livros sobre o assunto "Cellular telephone services industry – Singapore"

San Francisco (Calif.). Office of the Controller. Audits Division. Airport Commission: Concession audit of Singapore Airlines, Inc. San Francisco: Office of the Controller, 2001.

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United States. Congress. Senate. Committee on Commerce, Science, and Transportation. Subcommittee on Communications. Rural cellular non-wireline licensing: Hearing before the Subcommittee on Communications of the Committee on Commerce, Science, and Transportation, United States Senate, One Hundredth Congress, second session ... January 27, 1988. Washington: U.S. G.P.O., 1988.

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United, States Congress Senate Committee on Commerce Science and Transportation Subcommittee on Communications. Rural cellular non-wireline licensing: Hearing before the Subcommittee on Communications of the Committee on Commerce, Science, and Transportation, United States Senate, One Hundredth Congress, second session ... January 27, 1988. Washington: U.S. G.P.O., 1988.

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Jack, Quinn. Cellular2002: A study of the worldwide cellular telephone market. Phoenix, Ariz: Micrologic Research, 2002.

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Mead, Kenneth M. Telecommunications: Competition in the cellular telephone service industry : statement of Kenneth M. Mead, Director, Resources, Community, and Economic Development Division, before the Subcommittee on Communications, Committee on Commerce, Science, and Transportation, United States Senate. [Washington, D.C.]: The Office, 1992.

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Poole, Ian. Cellular communications explained: From basics to 3G. Oxford, England: Newnes/Elsevier, 2006.

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Fusaro, Magda. Un monde sans fil: Les promesses des mobiles à l'ère de la convergence. Sainte-Foy (Québec): Presses de l'Université du Québec, 2002.

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Hanʼguk ŭi idong tʻongsin, chʻugyŏk esŏ sŏndo ŭi sidae ro. Sŏul-si: Samsŏng Kyŏngje Yŏnʼguso, 2005.

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Altorfer, Roland. Geschäftsstrategie für Privatkunden in einem konvergenten Telekommunikationsmarkt. Fribourg: Iimt-University-Press, 2007.

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Capítulos de livros sobre o assunto "Cellular telephone services industry – Singapore"

Fuke, Hidenori. "Structural Changes and Regulatory Challenges in Japanese Telecommunications". In Networking and Telecommunications, 1812–30. IGI Global, 2010. http://dx.doi.org/10.4018/978-1-60566-986-1.ch116.

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The structure of the telecommunications industry in Japan has been changing revolutionarily. The changes are observed in five phases: (1) development of competition into the local call market, (2) diffusion of broadband Internet and development of inter-platform competition, (3) rapid growth of cellular services and Internet access via cellular, (4) decline of POTS (plain old telephone service), and (5) structural changes from vertical integration to layered structure and development of media convergence. These changes require total review of the regulatory framework that was formed in the POTS era. In this chapter, I propose to review: (a) essential facilities regulation, (b) a universal service system, and (c) a flat-rate pricing system of the Internet to solve problems that are likely to distort the new industry structure and would stress the importance of a regulatory system that is competition, technology, and content neutral.

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West, Joel. "Institutional Constraints in the Initial Deployment of Cellular Telephone Service on Three Continents". In Information Technology Standards and Standardization, 198–221. IGI Global, 2000. http://dx.doi.org/10.4018/978-1-878289-70-4.ch013.

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The influence of institutional pressures on standards and standardization are readily apparent in their most direct form. For example, in the mid-1990s, both the European Union and the United States issued new wireless communications licenses in the 1.8-2.0 GHz band: the EU countries mandated use of their decade-old communications standard, while the U.S. authorized three competing standards not yet widely used in the U.S. (Mehrotra, 1994). However, institutional pressures can also shape standardization efforts in a less direct fashion. For example, in a regulated industry such as telecommunications, existing economic and political institutions constrain the diffusion of a new technology. Such diffusion mediates the impact of product compatibility standards upon society. If producers adopt standards for their goods and services, and if users adopt the products that incorporate such standards, only then such standards can have an economic or social effect upon society at large. Therefore, it is important to understand the impact of institutional pressures on diffusion of the innovation that incorporates a standard if we wish to explain the eventual success or failure of such a standard. Here a particular standards-based innovation, analog cellular telephone service, provides an opportunity to contrast the effects of institutions on diffusion and thus standardization. Over a four year period, three independent design centers deployed mutually incompatible standards in three continents. While the technical solutions were similar, differences in institutional context between the regions influenced both the nature of the respective standards and their corresponding diffusion. In particular, the systems were deployed in a period of shifting telecommunications competition policies and priorities for radio frequency allocation. Prior research has examined the causal links between standards and institutions, both the institutional context of standards development (e.g., Besen, 1990) and also how established standards themselves function as institutions (Kindleberger, 1983). But rarely do we have the opportunity to examine the diffusion of the same innovation in differing institutional contexts. This paper will focus on the most complex institutional context for the deployment of cellular telephone service, the United States, which despite having invented cellular technology, was the third region to deploy cellular service due to regulatory delays. The experience of Japan and Northern Europe are offered as contrasts to highlight the importance of the institutional context in the adoption of both standards and standardized products.

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