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1

Dollah, Ab Kadir Wan. Digital reference services in academic libraries. Kuala Lumpur: University of Malaya Press, 2012.

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2

T, Huang Samuel, ed. Modern library technology and reference services. New York: Haworth Press, 1993.

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3

Online search services in the academic library: Planning, management, and operation. Chicago: American Library Association, 1988.

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4

Goetsch, Lori A. Electronic reference service: A SPEC kit. Washington, D.C: Office of Leadership and Management Services, Association of Research Libraries, 1999.

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5

Gale, Alan. Implementation and development of network-based information services: An organizational study. [Guelph, ON: University of Guelph, McLaughlin Library, 1995.

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6

Brody, Fern. End user searching: An experiment at the University of Pittsburgh : a report. [Pittsburgh, Pa.]: University Library System, University of Pittsburgh, 1986.

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7

Brody, Fern. End user searching: An experiment at the University of Pittsburgh. [Pittsburgh]: University Library System, University of Pittsburgh, 1986.

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8

Lehmler, Wilfried. CD-ROM, Endnutzerrecherchen in Literaturdatenbanken: Endbericht eines Projekts an der Bibliothek der Universität Konstanz. Berlin: Deutsches Bibliotheksinstitut, 1990.

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9

Batt, Fred. Academic library reference services. [Alexandria, Va: ERIC, 1987.

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10

Watson, Paula D. Reference services in academic research libraries. [Chicago]: Reference and Adult Services Division, American Library Association, 1986.

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11

Rethinking Reference Institute (1993 Mar. 12-14 Berkeley, Calif.). Rethinking reference in academic libraries. Berkeley: Library Solutions Institute, 1993.

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12

Carande, Robert. Automation in library reference services: A handbook. Westport, Conn: Greenwood Press, 1992.

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13

Pugh, Lyndon. Convergence in academic support services. [London]: British Library Research and Innovation Centre, 1997.

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14

Pugh, Lyndon. Convergence in academic support services. (London): British Library Research andInnovation Centre, 1996.

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15

System, Suburban Library. SLS minimum reference standards for academic libraries. [Oaklawn]: Suburban Library System, 1988.

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16

Celia, Hales-Mabry, ed. Philosophies of reference service. New York: Haworth Press, 1997.

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17

Grandi, Marcia Elisa Garcia de e Sampaio Maria Imaculada Cardoso, eds. Indicadores de qualidade para o serviço de referência: Uma proposta de aplicação às bibliotecas do SIBI-USP. São Paulo: Universidade de São Paulo, Faculdade de Filosofia, Letras e Ciências Humanas, Serviço de Biblioteca e Documentação, 2001.

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18

Dewey, Patrick R. Microcomputers and the reference librarian. Westport, CT: Meckler, 1989.

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19

M, Stuart Lynne, e Hutto Dena Holiman, eds. The changing face of reference. Greenwich, Conn: JAI Press, 1996.

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20

Christine, Roysdon, e White Howard D, eds. Expert systems in reference services. New York: Haworth Press, 1989.

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21

Gorman, Kathleen. Performance evaluation in reference services in ARL libraries. Washington, D.C: Office of Management Studies, Association of Research Libraries, 1987.

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22

Gao xiao tu shu guan du zhe fu wu xin tan. Hefei Shi: Anhui da xue chu ban she, 2009.

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23

Canadian Library Association. Information Services Co-ordinating Group. Report on reference/information service policies survey. [Ottawa]: Information Services Co-ordinating Group, 1988.

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24

Lankes, R. David. The AskA starter kit: How to build and maintain digital reference services. Syracuse, N.Y: ERIC Clearinghouse on Information & Technology, Syracuse University, 1998.

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25

Whitlatch, Jo Bell. The role of the academic reference librarian. New York: Greenwood Press, 1990.

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26

Aamot, Gordon. Library services in non-library spaces. Washington, D.C: Association of Research Libraries, Office of Leaderhip and Management Services, 2004.

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27

Graziani, Mary E. A computer-based library reference system. Reston, Va: U.S. Dept. of the Interior, U.S. Geological Survey, 1986.

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28

Graziani, Mary E. A computer-based library reference system. Reston, Va: U.S. Dept. of the Interior, U.S. Geological Survey, 1986.

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29

Graziani, Mary E. A computer-based library reference system. Reston, Va: U.S. Dept. of the Interior, U.S. Geological Survey, 1986.

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30

Graziani, Mary E. A computer-based library reference system. Reston, Va: U.S. Dept. of the Interior, U.S. Geological Survey, 1986.

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31

Graziani, Mary E. A computer-based library reference system. Reston, Va: U.S. Dept. of the Interior, U.S. Geological Survey, 1986.

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32

Murfin, Marjorie E. Comparison of reference success in Canadian and American libraries participating in the Wisconsin-Ohio reference evaluation program. [Ottawa?: CACUL], 1989.

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33

Pederson, Sarah. Online and CD-ROM database searching incollege libraries. Chicago: Association of College and Research Libraries, 1992.

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34

Gebhard, Patricia. The reference realist in library academia. Jefferson, N.C: McFarland, 1997.

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35

Pedersen, Sarah. Online and CD-ROM database searching in college libraries. Chicago: College Library Information Packet Committee, College Libraries Section, Association of College and Research Libraries, 1992.

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36

Pedersen, Sarah. Online and CD-ROM database searching in college libraries. Chicago: Association of College and Research Libraries, 1992.

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37

Jo, Lynch Mary, e American Library Association. Office for Research and Statistics., eds. Electronic services in academic libraries. Chicago: American Library Association, 1996.

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38

Electronic services in academic libraries: ALA survey report. Chicago: American Library Association, 1996.

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39

Association of Research Libraries. Systems and Procedures Exchange Center., ed. Scholarly information centers in ARL libraries. Washington, D.C: Association of Research Libraries, Office of Management Services, Systems and Procedures Exchange Center, 1991.

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40

The facilitation of direct searching of online services by the end user in academic libraries. Ann Arbor, Mich: University Microfilms International, 1986.

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41

Expert systems in ARL libraries. Washington, D.C: Association of Research Libraries, Office of Management Services, Systems and Procedures Exchange Center, 1991.

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42

K, Steiner Sarah, e Madden M. Leslie, eds. The desk and beyond: Next generation reference services. Chicago: Association of College and Research Libraries, 2008.

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43

Batt, Fred. Academic Library Reference Services. Oryx Pr, 1991.

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44

Katz, Linda S. Reference Services and Media. Taylor & Francis Group, 2001.

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45

Connor, Elizabeth. Introduction to Reference Services in Academic Libraries. Taylor & Francis Group, 2006.

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46

Connor, Elizabeth. Introduction to Reference Services in Academic Libraries. Taylor & Francis Group, 2006.

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47

Connor, Elizabeth. Introduction to Reference Services in Academic Libraries. Taylor & Francis Group, 2006.

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48

Kimberley, Robles, Wyatt Neal e Association of College and Research Libraries. College Library Information Packet Committee., eds. Reference training in academic libraries. Chicago: College Library Information Packet Committee, College Libraries Section, Association of College and Research Libraries, 1996.

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49

Low, Kathleen. The Roles of Reference Librarians: Today and Tomorrow (Reference Librarian Series) (Reference Librarian Series). Haworth Press, 1996.

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50

Reference Services in Academic Libraries: A Practical Approach. University of Calabar Press, 2018.

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