Rozprawy doktorskie na temat „Workplace performance”

Thesis (Honors paper)--Florida State University, 2008.
Advisor: Dr. Roy Baumeister, Florida State University, College of Arts and Sciences, Dept. of Psychology. Includes bibliographical references.

When employees become dissatisfied at an organization, they may develop negative behaviors that can impede profits and productivity. The purpose of this single case study was to explore what strategies are essential for organizational leaders to improve workplace performance. Maslow's hierarchy of needs served as the conceptual framework for this study. Data collection involved face-to-face, semistructured interviews of 20 managers, floor employees, and clerical staff from a business organization in Southwest Georgia. Participant selection was based on employees' tenure of at least 1 year of experience within the organization. Interviews were transcribed and then coded for common patterns and themes. Five themes emerged: (a) workplace environment, focusing on the level of flexibility given to employees in the organization; (b) feedback sources in organizations, centering on measurable standards such as written evaluations and other resources provided to employees; (c) management relationships, focusing on managers' influence on the performance of employees; (d) barriers in the workplace, examining internal and external sources that impede performance; and (e) recruitment/promotion strategies, centering on the organization's compensation incentives. Study outcomes suggest that organizational leaders may increase employee work performance by enhancing strategies that provide a positive assortment of abilities, motivational tools, and opportunities. In addition, these findings suggest that collaborative decision making between management and employees has a positive relationship with work attitudes and the engagement of employees. Leaders in organizations may apply these findings to develop an enriched workplace environment, one that could improve employee retention rates and organizational commitment.

Although social capital had been found to solve collective action problems, social capital at work or workplace social capital has only recently begun to be researched. This is noteworthy given that most of our waking hours are spent in the workplace. While workplace social capital is suggested to improve workplace performance, job satisfaction had been found to improve workplace performance. However, workplace social capital and job satisfaction have never been examined together with regard to workplace performance. Furthermore, most studies on workplace performance have focused on developed countries with evidence from developing countries is lacking. The aims of this thesis were to investigate 1) whether workplace social capital affects job satisfaction; 2) the relationship of social capital, job satisfaction and workplace performance; 3) whether individual characteristics differ in determining job satisfaction in developed and developing countries; and 4) whether context of organisations in developed and developing countries differ in determining the relationship of social capital, job satisfaction and workplace performance. To achieve those aims, this thesis selects two sets of secondary data representing developed countries: EWCS2010 in Europe combining workers with their regions and countries and WERS2011 in Britain linking workers to their workplaces; while primary data froma developing country have been gathered from public hospitals in Indonesia associating workers with workplaces. As such, this thesis exploits two approaches using structural equation modelling in multilevel models. First, the customary Macro-micro approach is used to examine the relationship between workplace social capital and job satisfaction treating both variables as latent constructs. Second, the less common micro-Macro approach is exercised to investigate the relationship between workplace social capital, job satisfaction and workplace performance. Results from developed countries show that workplace social capital is positively associated with individual outcomes such as job satisfaction and well-being even in times of financial crisis. Comparing the results between developed and developing countries, workplace social capital is positively significantly associated with job satisfaction in Britain and in Indonesia. With regard to higher level outcomes, workplace social capital is associated with better financial performance, while job satisfaction is associated with higher quality in British general industry. Turning to results from Indonesia, workplace social capital is associated with lower expenditure per bed; job satisfaction, however, failed to be associated with any workplace performance measures. Several individual and workplace characteristics in both developed and developing countries have similar influences on job satisfaction and workplace performance. Nevertheless, there are some contrasting results regarding the influence of those characteristics in developed and developing countries.

The overall aim of this research is to further understanding of the criterion-side of individual workplace performance, and its conceptualisation and operationalisation, as this has been rather neglected by scholars in comparison to the prolifically researched predictor-side. This, is argued, has led to a problematic situation - it is not possible to fully comprehend, let alone predict performance without understanding how the construct is defined, conceptualised and measured in the first place. Three consecutive studies were conducted. First, the extant evidence base pertaining to performance was examined using systematic review methodology. Results indicated that widely cited performance models have not been sufficiently supported by evidence and/or do not adequately accommodate more recent findings, pointing to a need for further research to model individual workplace performance. The second study proposed a multidimensional behavioural performance model that has applicability across occupations. From repertory grid interviews (N = 25) to elicit individuals' understanding of critical components underlying performance - a total of 317 constructs -, a generic model featuring eleven categories, 57 subcategories and an overarching overall performance factor was developed. Next, using a newly designed online multirater performance measure, in study 3 I set out to test the model's applicability in a broader population of working adults. Based on results from an initial pilot phase (N = 164), I asserted that the model fits the collected data relatively well; whilst analyses suggested reducing the number of categories to six, the content and performance areas covered remained much the same. Findings from a subsequent main phase (N = 206), which utilised also two existing performance instruments for construct validation purposes, provided further support for the model and measure. In summary, this research contributes to the extant body of knowledge of performance by integrating perspectives from past research with insights gained here to provide a comprehensive, holistic understanding of the criterion-side, resulting in a new, validated, evidence-based model that can be used alongside an associated measure to inform scholarly efforts and practical applications (e.g. performance appraisal) alike. Future research can take several directions, such as how to apply the new model to other organisational levels or other cultural contexts.

The topic of high performance workplace practices and their impact on organizational performance has been extensively researched in US and UK. Increasingly evidence with regard to diffusion of high performance workplace practices is emerging from fast developing Asian economies. However, very little is known about the state of diffusion of high performance workplace practices in Pakistan, a South Asian economy on route to industrialization. This study attempts to explore the diffusion of high performance workplace practices among the multinational and local firms in the important industrial sectors of banking, information technology and pharmaceutical in Pakistan that are characterized by high level of inward foreign direct investment. Recently the Pakistani Government has passed laws to encourage greater use of HPWS practices amongst domestic firms. This study compares the prevalence of HPWS practices in domestic firms to that in multinationals. MNCs are chosen as a competitor because they have been seen as being at forefront of HPWS use. First of all, the study explored an overall diffusion of high performance workplace practices in Pakistan and determined the state of differences with regard to diffusion of the practices between the establishments of multinational and local firms. Secondly, the study further explored the differences by taking into account the role of control variables such as age, size, percentage of non-managerial employees and nature of business at the establishment. The most important argument underpinning the high performance paradigm is that practices have substantial impact on human resource and performance outcomes of a firm. Thus the third objective of the study was to test and report the association of individual practices with various performance outcomes for a sample of local firms in Pakistan. The study observed whether such claims are valid for the local Pakistani establishments that implement such practices in hope of achieving better performance outcomes. The study found that a number of practices had a consistent and significant association with various performance outcomes across the industrial sectors in Pakistan. The results of the study suggest that latest innovations in human resource management in advanced industrial economies have fast spread among establishments in Pakistan. Moreover the results also suggest that arguments of high performance theory, in particular the universalistic/ best practice model hold ground when it comes to the diffusion of such practices in developing economies such as Pakistan with some caveats.

Due to the diverse nature of the workforce which includes various people from different backgrounds, it has become increasingly important to discuss inclusion of these individuals in the workplace. Whilst the literature on inclusion is fairly new, research has noted, although not conclusively, that inclusion may have an influence on performance. This study explored the concepts of inclusion and performance and considered how inclusion influences performance. The study sought to build on both the theoretical and practical knowledge that exists on inclusion and show how it influences performance. It further sought to provide organisations with the rationale for implementing inclusive practices in order to benefit from their diverse workforce. To fully understand the inclusive experience and how it influences performance, a qualitative study using 15 semi-structured interviews of black and white females from various organisational levels was undertaken. The research found that when employees feel included, their commitment to work, their performance and their loyalty increases. This in turn has a positive influence on organisational performance, providing a strong business case for creating an inclusive workplace. These key insights led to the adaptation of the inclusion framework as developed by Shore et al. (2011). The study presents an inclusion-performance framework which shows how performance is positively influenced when employees are included.
Mini Dissertation (MBA)--University of Pretoria, 2020.
pt2021
Gordon Institute of Business Science (GIBS)
MBA
Unrestricted

The leadership style found in government is usually diverse in nature, with the chain of command being top-down and focused on bureaucracy. There are some leadership styles that can adversely impact or vastly improve workplace performance. This descriptive phenomenological study was used to understand employee perceptions of leadership styles that affect their workplace performance. Bass's transformational leadership theory guided this study to explore how a supervisor's leadership style impacts an employee's workplace performance. The primary research question focused on positive and negative perceptions employees held related to supervisors' leadership behaviors and characteristics. The data collection was derived from in-depth interviews with 10 mid-level management employees aged 27 to 55 years of age, who are currently or were previously employed with a local government agency. Using Moustakas's method of data analysis, four primary themes were disclosed: (a) perceptions of three leadership styles, (b) insights on workplace performance, (c) observations of leader behaviors and characteristics, and (d) work ethics, indicating that a supervisor's leadership behaviors and characteristics do impact employees' workplace performance. The 4 primary themes indicated that participants preferred leader characteristics and behaviors associated with transformational leaders than they did with transactional or laissez-faire leaders. An organization's culture is influenced by leadership style, and consequently, leadership style affects an employee's workplace performance. The social change implications, as related to the findings, enable a leader to evaluate the perceptions of an employee's view of appropriate leadership styles that increases their workplace performance.

This dissertation addresses both the terminological diversity problem raised in the workplace aggression literature and the mechanism by which workplace aggression may impact job performance in a series of studies. In addressing the first question, the factor structure of incivility, interpersonal conflict, bullying, abusive supervision, and social undermining was investigated using a single factor model and a second order model. . Data was collected across two studies consisting of samples of 410 students and 247 working adults, respectively. The results indicated relatively better fit for the second order model, showing all of the workplace aggression constructs items loading on their original construct. The unique variance contributed by workplace aggression constructs was also tested in study two using self-rated performance ratings and the experience of flow-states. The results indicated that there were no tangible differences in the variance explained between the five aggression construct. Together, these findings suggest that there is a terminological diversity problem in the workplace aggression literature as each construct may be tapping into the same latent workplace aggression variable. Further, the indirect effect of workplace aggression through the experience of flow states was supported using multi-wave data. This dissertation highlight the current state of the literature, supporting our understanding that the experience of workplace aggression is both detrimental to work related performance and impacts the mechanisms individuals use in engaging with the world around them.

Research in workplace safety has focused on either the physical approach that emphasizes ergonomic design of the environment and work-related equipment, an environmental approach that emphasizes potential hazards such as noise, toxins, and temperature, or a behavioural approach that emphasizes changing employee behaviours that are deemed to be responsible for workplace incidents such as accidents, injuries, fatalities, and safetyrelated events. I built on this research (i) to develop and validate an HPWS for safety scale, and (ii) to propose and test a model of processes through which unit level HPWS for safety influence individual level safety outcomes. This thesis reports the findings of four studies. Three of these studies focused on the development and validation of an HPWS for safety scale while the fourth study used the validated scale to examine the processes through which HR practices influence workplace safety. Data were analyzed using multilevel structural equation modelling (MSEM) with Mplus version 7.3. The findings revealed that (i) experienced HPWS for safety directly relates to safety behaviours and also indirectly through safety knowledge and safety motivation, (ii) experienced HPWS for safety relates to both safety-specific events and workplace injuries through a mediational chain of safety knowledge and safety compliance, (iii) experienced HPWS for safety relates to workplace injuries through a mediational chain of safety knowledge and safety initiative, (iv) experienced HPWS for safety relates to both safety-related events and workplace injuries via safety motivation and safety compliance, (v) the use of HPWS for safety significantly related to unit safety climate, (vi) the use of HPWS for safety significantly related to experienced HPWS for safety while unit-level safety climate moderated the safety knowledge-safety compliance relationship. Lastly, the findings provide support for the psychometric properties of the scale. I also discussed the theoretical and practical implications of the findings, highlighted the study’s strengths and limitations, and then mapped out some directions for future research.

This study examines management and organizational models, specifically the Healthy Organization and High-Performing Workplace (HPW) models. Because a HPW can also be a Healthy Organization, the models are joined to create the Healthy High-Performing Workplace (HHPW) model. The experience of members within a particular organization, known herein as Company X, is examined. The study addresses the questions: does Company X display HHPW qualities? If Company X does display HHPW qualities, does it always exercise HHPW practices? Finally, what does this mean in terms of the workforce? Organizational culture theory is used to explain how expectations, norms, behaviours, and values are constructed and transmitted, and how organizational structures influence the environment and the employee experience. Data consists of interviews (n=12) and secondary sources. The findings support that Company X displays HHPW characteristics. However, when project deadlines are near or overdue and profit is at risk, certain HHPW practices are ignored.

This study explores gender discrimination among attorneys using Young Lawyers survey data from 2007. The survey included five questions about discrimination which are used as outcome measures. The survey asks respondents about receiving demeaning comments, missing out on desirable assignments, client requests for someone else to do work, colleague requests for someone else to work with, and the partner discounted hours. Results show gender gaps in two of the discrimination measures: experience in receiving demeaning comments and missed out desirable comments. Gaps persist even after controlling for performance, educational attainment and ability, individual characteristics, firm characteristics and areas of law. Data do not indicate gender gaps for the other measures. This suggests that gender discrimination persists in specific situations among young lawyers.

Affirmative action to redress past discriminatory practices is being implemented on a growing scale in the world, and is creating more diversity in the workforce of organizations. With the implementation of affirmative action in organizations, dramatic changes in the composition of the workforce takes place, especially at management level. Many leaders and managers have a poor awareness of the impact of changes in workforce composition on individual and organizational performance and its management. The central issue in dealing with workforce diversity is power-sharing. A heightened awareness in managers with regard to workforce diversity means becoming open to differences between employees. It also presuppose the creation of an inclusive environment that new groups will need to be let into positions of decisionmaking and influence. Beyond opening the system, organizations will need to create strategies to help staff at all levels to overcome their resistance to this demographic transformation, and deal with one another in harmonious, co-operative ways. Racial fears and tensions have historically shaped the management style of dominant groups to the point where thoughtless prejudice and stereotypical reactions have become the norm. Reactions of workers to such a management style reflects distrust. Diversity-related performance problems can be encountered in organizations, due to the role that diversity plays in individual and organizational behaviour. Dominant groups may project prejudice and stereotyping that result in relationship and task performance problems. Negative effects like absenteeism, lack of training and so forth, give rise to inefficiency and low productivity. Thus, diversity-related problems can increase with increases in diversity (due to affirmative action and employment equity programmes), resulting in an increase in its negative effects on organizational efficiency, if diversity is not managed. The South African economy cannot afford the disregard for the management of diversity. Such disregard poses three dilemmas. The first dilemma is the reality of the consequences of Affirmative action in the context of the management of diversity. Whilst any increase in the level of task non-competitiveness cannot be afforded and accommodated (which in itself is the result of increasing diversity that is not managed), affirmative action has to be implemented. Against this background, it is obvious that South African organizations do not have the option of not understanding the dynamics of affirmative action and its role in the dynamics of workforce diversity. The second dilemma is that there exists a research-need to understand workforce diversity and its issues (diversity-related problems) in South Africa as a prerequisite for developing strategies that are more effective than legislation in dealing with employee-perceptions of equity in the workplace. The third dilemma is the issue of knowing how to manage diversity. Most research in the world to date on was done on “unmanaged diversity”. The status quo of diversity in South Africa is such that diversity related problems are intrinsic to the types of diversity discussed in this study. Diversity will increase in South Africa, which may facilitate the deterioration of the status quo. To reduce the possible negative impacts of this development, the need exists for research to address the three dilemmas discussed. The research method included firstly a literature study on the most recent appropriate perspectives on the dynamics of workforce diversity, and secondly a research design that was used to determine the diversity-related organization form factors of workforce diversity in South Africa. In chapter 2 workforce diversity was studied in the context of Behavioural science, specifically in its contribution to organizational behaviour, with emphasis on group behaviour. Shortcomings of the established Interactional Model of Cultural of Diversity (IMCD) in explaining diversity-related group behaviour is remedied to satisfy research requirements of this study. A new paradigm of workforce diversity is created by integrating research perspectives on diverse-team processes, change-models and the IMCD. The outcome of this study is tested within the context of the results of a pilot-study done in 1997 on the progress made in managing diversity in South Africa. In chapter 3 the management of workforce diversity is studied. The transformation of homogeneity through affirmative action to increased diversity, is investigated. Dimensions of workforce diversity and its role and nature in diversity processes is studied. Most relevant empirical South African research perspectives on the dimensions of diversity in South Africa are integrated with conclusions of chapters 2 and 3 in the construction of a Cultural-specific change model of workforce diversity. In chapter 4 the research design was outlined The diversity-related organization form (mono-cultural, non discriminatory or multicultural), dimensions and factors of workforce diversity is empirically determined at two levels: Firstly, organization form, dimensions, and factors of workforce diversity are identified in a descriptive study. Secondly, the factors of workforce diversity is then determined in a causal study. In chapter 5 the results were reported in terms of the dimensions and organization form that was determined, and the identified factors. The results of the determination of the factors, are presented in the context of a theoretical model of workforce diversity in South Africa, that was established in the causal study. In chapter 6 conclusions and recommendations were reported strictly on the basis of the data of the empirical study and the results. The factors that were determined, are presented as transformational (long-term leadership), and transactional (short-term management) factors. Recommendations are made on appropriate strategies and interventions to manage workforce diversity. This study has limitations that impose constraints on the scope of the study. The population sample is an unrestricted non-probability convenience sample, with size n = 614. Thus, it is very difficult to estimate precision, and interpretations of variance of the mean statistic has to be done very conservatively. The results of the analysis of covariance to be used in inferential methods is affected by the sample’s status as a convenience sample, as variances affect.
Thesis (DBA (Organizational Behaviour))--University of Pretoria, 2001.
Human Resource Management
unrestricted

Working in groups is a ubiquitous feature of daily life. For this reason, finding ways to maximise group outputs is of utmost importance. Efforts to enhance group outputs have typically focused on socially relevant interventions, often designed to increase rapport or motivation. Moreover, such interventions are usually implemented and measured at the level of the individual, thereby designating the group to being nothing more than the simple sum of its parts. Although long acknowledged as a key component of group performance, the role of coordination is relatively under-researched. The present thesis focused on understanding whether interpersonal coordination, as viewed through the theoretical lens of coordination dynamics, is able to shed further insight into the relationship between teamwork and productivity. A novel object movement task well-suited for investigating the effects of both social and physical parameters on group productivity was developed and validated. Different extensions of the task were explored across five studies. Shifting the unit of analysis from the individual to the group yielded novel insight into the issue of group productivity. The nature of the dependencies between participants (i.e., positive vs. negative) were seen to change patterns of coordination both within and between teams. Cooperating pairs were also more coordinated and accurate than competing pairs. When interdependence was high, stable modes of coordination enhanced accuracy, but not overall productivity. More broadly speaking, participants spontaneously adopted modes of coordination that were both functionally consistent with the task demands and conformed to the characteristic patterns inherent to self-organised coordination dynamics. The implications of this work are discussed with respect to extant theories of interpersonal coordination and suggestions are made for future research.

Doctor of Philosophy (PhD)
Ensuring that speech pathology students are sufficiently competent to practise their profession is of critical importance to the speech pathology profession, students, their future employers, and clients/patients. This thesis describes the development and validation of a competency based assessment of speech pathology students’ performance in the workplace and their readiness to enter the profession. Development involved an extensive literature review regarding the nature of competency and its relationship to professional practice, the purpose and nature of assessment, and the validation of performance assessments. An online and hard copy assessment tool (paper) was designed through integrating multiple sources of information regarding speech pathology and assessment of workplace performance. Sources included research, theory, expert opinion, current practice, and focus group consultations with clinical educators and speech pathology students. The resulting assessment tool and resource material included four generic components of competency (clinical reasoning, professional communication, lifelong learning, and professional role) and seven occupational competencies previously developed by the speech pathology profession. The tool comprised an assessment format, either in a booklet or online, for clinical educators to rate students’ performances on the competencies at mid and end placement using a visual analogue scale. Behavioural descriptors and an assessment resource booklet informed and supported clinical educators’ judgement. The validity of the assessment tool was evaluated through a national field trial and using Messick’s six interrelated validity criteria which address content, substantive, structural, generalisability, external, and consequential aspects of validity (Messick, 1996). The validity of the assessment tool and its use with speech pathology students was evaluated through Rasch analysis, parametric statistical evaluation of relationships existing between information yielded by the Rasch analysis and other factors, and student and clinical educator feedback. The assessment tool was found to have strong validity characteristics across all validity components. Item Fit statistics generated through Rasch analysis ranged from .81 to 1.17 strongly upholding that the assessment items sampled a unidimensional construct of workplace competency for speech pathology students and confirming that generic and occupational competencies are both necessary for competent practice of speech pathology. High Item and Person Reliabilities (analogous to Cronbach’s alpha) were found (.98 and .97 respectively) and a wide range of person measures (-14.2 to 13.1) were generated. This indicated that a large spread of ability and a clear hierarchy of development on the construct was identified and that the assessment tool was highly reliable. This was further confirmed by high Intra Class Correlation coefficients for a small group of paired clinical educators rating the same student in the same workplace (.87) or in different workplaces concurrently (.82). Rasch analysis of the visual analogue scale used to rate student performance on 11 items of competence identified that clinical educators were able to reliably discriminate 7 categories or levels of student performance. This, in combination with careful calibration procedures, has resulted in an assessment tool that Australian Speech Pathology pre-professional preparation programs can use with confidence to place their students’ level of workplace competence into 7 zones of competency, with the seventh representing sufficient competence to enter the profession. The assessment tool also showed strong potential for identifying marginal students and for future use in promoting quality teaching and learning of professional competence. Limitations to the research and the tool validity were discussed, and recommendations made regarding future research. First, the clinical educator, who has dual and possibly conflicting roles as facilitator and assessor of student learning, made the assessment. Second, situating the assessment in the real workplace limits the students’ opportunities to demonstrate competence to those that naturally arise in the workplace. Paradoxically, both these factors also contributed to the validity of the assessment tool. It was recommended that the assessment tool be revised on the basis of the information gathered from the field trial, that further data be collected to ensure a broader proportional representation of speech pathology programs, to investigate possible threats to validity as well as those areas for which the tool showed promise. This research developed the first prototype of a validated assessment of entry level speech pathology competence that is grounded in a unified theoretical conception of entry level competence to the profession of speech pathology and the developmental progression required to reach this competence. This research will assist the profession of speech pathology by ensuring that speech pathologists enter the workplace well equipped to provide quality care to their future clients, the ultimate goal of any professional preparation program. Messick, S. (1996). Validity of performance assessments. In G. W. Phillips (Ed.), Technical Issues in Large-Scale Performance Assessment (pp. 1-18). Washington: National Centre for Education Statistics.

Thesis (Ph. D.)--University of Sydney, 2006.
Title from title screen (viewed May 1, 2007). Submitted in fulfilment of the requirements for the degree of Doctor of Philosophy to the School of Communication Sciences and Disorders. Includes bibliographical references. Also issued in print.

The concept of social loafing is important with regard to organizational effectiveness particularly as organizations are relying on teams as a means to drive productivity. The composition of those teams is likely to reflect the current movement of racial and ethnic minorities in the work place. The primary purpose of this research was to determine the role cultural diversity plays in enhancing performance and thereby eliminating social loafing. The research study is significant because 1) it is among the first to use culturally diverse work groups while examining the social loafing phenomenon, and 2) the groups were intact project teams, rather than ad-hoc groups commonly found in social loafing experiments. It was anticipated that the members of culturally homogeneous groups would engage in social loafing when their individual efforts were "buried." However, subjects in both culturally diverse and culturally homogeneous groups resisted social loafing behaviors. Additional statistical analysis revealed that as group orientation increased, performance levels increased as well. Group orientation, then, appears to be a more powerful determinant of performance than group composition. It is expected that the time these groups had together and the performance feedback opportunities provided them, prior to the experiment, contributed significantly to these results. Future research suggestions were made that could help establish a causal relationship.

This scenario study examined fairness perceptions of rule violations and punishment in an organizational team setting. Participants read one of 16 scenarios in which an integral team member violates an organizational rule and subsequently is punished. Participants then answered 12 items assessing perceptions of fairness for the punished employee and for the non-punished team members, and the likelihood the punishment will deter future misconduct for the punished employee and for the teammates. This study examined two levels of misconduct severity (moderate and severe), two levels of punishment severity (moderate and severe), two types of punishment distribution (consistent and conditional), and two types of situational urgency (urgent and non-urgent). The rule violations and punishments used in this study were chosen from those evaluated in a stimulus-rating study calibrating violations and punishments in an organizational team setting (Shoenfelt, 2015). Overall, consistently applying punishment had a highly significant effect on perceptions of fairness to the punished team member and teammates, and on the likelihood the punishment will deter future misconduct by the punished team member and teammates.

The proliferation and ubiquity of information technologies (ICTs) have transformed the working environment of organizations, making imperative the engagement of individuals with various technologies for the accomplishment of their work tasks. Although ICTs have offered significant benefits both to individuals and organizations, those advances have come with some costs. Recently, academic literature has shown an increased interest in the dark side or else the negative aspects of technology usage within the workplace, focusing on the stress that individuals experience due to the extended usage of ICTs called technostress. A considerable amount of literature has been published on the concept of technostress revealing its severe consequences on individuals, leading to huge monetary costs for organizations; however, few studies have investigated mechanisms for the alleviation of this phenomenon thus the need for further research is crucial. Addressing this call of research, the present study contributes to the technostress literature by adopting for the first time a mindfulness perspective. The current study aims to examine the role of mindfulness as an organizational mechanism that can mitigate the impact of technostress on individuals as well as alleviate its negative consequences. By following a mixed methods approach, the current study involved two phases; At first, a theoretical framework was developed, based on the transactional-based model of stress, in order to examine the influence of mindfulness on technostress as well as its impact on job related and IT usage related outcomes. By conducting a survey-based approach and exploring a sample of 500 working individuals, the developed model was validated through SEM analysis revealing that mindfulness constitutes a powerful mechanism that can effectively reduce technostress, increase job satisfaction while also enhance user satisfaction while utilizing ICTs for work tasks and improve task performance. During the second phase of the study, the thematic analysis of the collected data, derived from semi-structured interviews, validated the results of the quantitative analysis confirming the role of mindfulness in reducing technostress conditions; while also yielded deeper insights revealing a set of strategies that more mindful individuals deploy during technostress experiences. Overall, the current study enhances existing literature in the IS domain by revealing the valuable role of mindfulness in protecting individuals against the negative impact of stressful events occurring due to ICT usage while also providing substantial practical implications; By introducing mindfulness programs for their employees, corporate and HR managers can significantly improve employees' work life, increase individual productivity and enhance overall wellbeing at work thus ultimately improving the business performance and overall success of the organization.

Thesis (MBA)--Stellenbosch University, 2015.
ENGLISH ABSTRACT: The research assignment was conducted to evaluate the influential dimensions for building high performing teams in virtual organisations. The new business unit, Middle East and Africa has the challenge of operating globally for the first time. The leadership has the daunting task of getting the virtual team to become a high performance team. An intensive literature review was conducted to draw on the knowledge of previous theory for both high performance teams as well as virtual organisations. A representative sample of the organisation’s leadership was interviewed by means of an online questionnaire, whilst employees were survey by means of both physical and online surveys. The results provided insights into the dimensions that strongly influence high performance teams in virtual global organisations. A deeper understanding of success factors that influence team performance and virtual organisations were learnt and recommendations was made to the company.

Encouraging positive work team growth depends on, in part, the form and availability of organizational resources and support. Support systems have been found to be important for work team health and survival. However, managers are challenged to make resource decisions while working within company budgetary restraints. Previous research has indicated a positive relationship exists between teams provided with appropriate resources and support, and increased team performance. This study extended previous research by exploring if team performance can predict resources and support. Specifically, the means by which managers allocate resources based on team performance was examined. Archival data included 36 work teams and their managers drawn from four geographically dispersed manufacturing companies. Information gathered from a modified version of an original team support system instrument was used to assess the importance and presence of four resource systems. Additionally, a gap score was calculated from these scores to assess the alignment between resource need and resource existence. Data was used to assess the potential relationships between managers' perceptions of team performance and the manner by which resources are allocated. All hypotheses produced non-significant findings. Results of the hypotheses, data patterns, and limitations of the study are discussed, and opportunities for future research are presented.

Workplace stress costs -£3.7 billion per annum in the United Kingdom and in excess of $300 billion per annum in the United States. However, little research exists on the relationships between perceptions of social support, work-life conflict, job performance, and workplace stress. The purpose of this correlational study was to provide educational leaders with the information they need to examine the existence, strength, and direction of relationships between perceptions of social support, work-life conflict, job performance, and workplace stress in an Irish higher education institution. The theoretical framework for this study consisted of a combination of reward imbalance theory, expectancy theory, and equity theory. The study included an organizational stress screening survey instrument to survey the population (N = 1,420) of academic, research, and support staff. Multiple linear regression analysis was used to evaluate the relationships between the independent variables (social support, work-life conflict, job performance), the covariates (staff category, direct reports, age, gender), and the dependent variable (workplace stress). The results showed a negative correlation between social support and workplace stress, a positive correlation between work-life conflict and workplace stress, and a negative correlation between job performance and workplace stress (p < .05). The results also revealed significant relationships between the covariates direct reports and gender and the dependent variable workplace stress. By reviewing the findings of this study, educational leaders can enable social change by developing and implementing social support, work-life strategies, and potential pathways to reduce levels of workplace stress and improve quality of life for employees and their families.

This study evaluated the effectiveness and impact of the Safe Work Queensland Workplace Health and Safety Representative's (WHSR) Training Course in terms of: • knowledge and skills gained from participation in the course; • student perception of whether the course met their needs as WHSRs; • retention or loss of course knowledge over time; • the state of the workplace consultative structures required by the Workplace Health and Safety Act 1989 existing at the time of the course and twenty weeks later; and • to what extent, if any, the WHSRs applied the knowledge and skills gained from the course in the workplace. The study examined the extent to which the WHSRs training had an impact on the safety performance of their workplaces and the role of the consultative occupational health and safety (OHS) structures in facilitating this impact. In total, 569 students who completed the WHSRs training course between January and July 1993 were surveyed. Ten case study interviews were also completed. The findings are divided into five (5) main areas as follows: Knowledge and skills gained from participation in the course: The study identified a significant improvement in WHSRs' OHS knowledge in key areas including: aspects of the Queensland OHS legislation, workplace accident/incident causation and reduction, the hierarchy of hazard control, hazardous substances and manual handling. Retention or loss of course knowledge over time: The postal questionnaires tested WHSRs' retention of aspects of the key knowledge from the course. Twenty (20) weeks after the completion of the course 29.6% of WHSRs had improved their knowledge in key areas, 31.8% remained the same and 38.6% had a decline in knowledge. Student perception of whether the course met their needs: The course was highly regarded by the participants; 98.1 % of WHSRs regarded the course as a whole as vital or useful to the performance of their duties as WHSRs. The state of the consultative structures in the workplace: The study identified several concerns about the ability of WHSRs to adequately represent their fellow workers. Only 37 .1 % of WHSRs were elected by the workers they represented. The majority (57.5%) were nominated by management. Furthermore, at the time of the postal questionnaire, just over half (53.2%) of WHSRs were involved in routine workplace inspections at least once a month or more. Whilst this was a 15% improvement over the 38.2% of those involved in routine inspections at the time of the course, it was of concern that 41. 7% of WHSRs rarely or never undertook workplace inspections. The study further identified a lack of consultation between management and WHSRs; 37.9% of WHSRs indicated that they were rarely or never asked by management for their opinion on OHS matters, 33.6% were sometimes asked, and only 26.4% were frequently asked for their opinion. Application of the knowledge and skills in the workplace: More than two thirds of the WHSRs (67.5%) indicated that they had identified hazards in their workplace since completing the course. In total, 94.2% of these WHSRs identified the potential harm associated with these hazards and 57.7% reported that all hazards they had identified were controlled to their satisfaction. The study concluded that the involvement of trained WHSRs in the OHS decision-making processes in the workplace produced positive results in terms of a healthier and safer work environment. Responses from study participants suggested that the WHSR course was well regarded and provided participants with additional knowledge that enabled them to participate more effectively in workplace OHS consultation and risk management. As the result of this study significant changes were made to the Safe Work training course and an ongoing quality control system was introduced. The data pertaining to the implementation of self-regulation in the workplace was successfully used by Safe Work to justify changes to the Workplace Health and Safety Act 1989. Recommendations included: • the production of a guide on the implementation of self-regulation in the workplace to help WHSRs and Workplace Health and Safety Officers (WHSOs) fulfil their duties; • that the Division of Workplace Health and Safety Inspectors target the existence of health and safety consultative structures during audits and that trade union officials also target these areas among those who employ their members; and • that a further study be conducted in 1997 to determine whether: a) the Workplace Health and Safety Act 1995 has had a positive impact on the establishment of workplace OHS structures and consultation; b) the introduction of hazard report forms have had a positive effect on the involvement of WHSRs in the risk management process and on the introduction of appropriate control measures by employers; c) the alterations to the WHSR training course have produced improvements in terms of student learning outcomes; and d) employers or employer representatives perceive the involvement of WHSRs to be of value in gaining a safer work environment.

This study explores the gendered nature of OCB effects by examining communal and agentic forms of OCB (altruism and civic virtue, respectively), as well as the possible effects of not performing gendered OCBs on performance appraisals and related job outcomes. Using employee evaluation based scenarios which included task performance and OCBs (altruism/civic virtue; engage/disengage/no OCB), participants (N= 306) rated the job performance of a female or male employee. Employees engaged in OCBs experienced higher performance evaluations than did employees in scenarios which did not contain OCB information or scenarios in which employees disengaged in OCB. Employees who engaged in OCB, despite gender, were rated similarly. Gender differences were found in the disengaging of OCB but directions were contrary to the past research and theories. In this study, employees incurred lower evaluations when disengaging in gender incongruent OCB in comparison to disengaging in gender congruent OCB. The findings of this study are two-fold. First, in comparison to past research, the results of this study present positive possibilities for women and men who engage in the OCBs of altruism and civic virtue. Second, the results on disengagement suggest more research needs to be conducted to explore evaluations of employees disengaging in gender incongruent OCBs.

Purpose. Individual adaptability has been proposed as a source of adaptive performance, an increasingly important performance dimension in dynamic contexts. However, there is limited understanding of the antecedents of adaptability. Mindfulness has been shown to improve performance and well-being in the workplace, but the underlying mechanisms of this relationship are not well understood. Answering this need, we hypothesize a link between mindfulness and adaptability and conduct an empirical study to examined this relationship in dynamic work contexts. Methodology and findings. 198 knowledge workers in dynamic workplaces completed a self-rating survey that measured mindfulness and a multifactor measure of individual adaptability. Correlation analysis found a significant positive relationship between mindfulness and individual adaptability, and also between mindfulness and five sub-factors of adaptability. Regression analysis found mindfulness could significantly predict adaptability and that mindfulness added incremental variability to various sub-scale factors of adaptability, over and above work stress adaptability. In other words, mindfulness is not simply a stress management skill but also enhances other aspects of adaptability such as learning and problem-solving. Implications. Individual adaptability helps to explain the relationship between mindfulness, performance and well-being in the workplace. Mindfulness-Based Interventions (MBIs) have established protocols and proven outcomes in organizational and psychological literature. It may be possible to enhance individual adaptability through such MBIs and thus support adaptive performance while reducing negative impacts on individual well-being.
Mini Dissertation (MBA)--University of Pretoria, 2018.
pt2019
Gordon Institute of Business Science (GIBS)
MBA
Unrestricted

Organizations have had difficulty managing the performance of their knowledge work teams. Many of these troubles have been linked to antiquated or inadequate performance management systems along with a scarcity of empirical research on this important human resource initiative. These problems are magnified when managing the performance of research and development teams because greater ambiguity and uncertainty exists in these environments, while projects are unique and continually evolving. In addition, performance management in R&D has only recently been accepted as important while individuals in these settings are often resistant to teams. This study represented the first step in the process of understanding relationships between performance management practices and perceptions of performance in R&D work teams. Participants were 132 R&D team leaders representing 20 organizations that agreed to complete a survey via the Internet. The survey instrument was designed to examine the relationships between performance measurement, feedback, and reward processes utilized by teams in relation to measures of customer satisfaction, psychological and team effectiveness, and resource utilization and development. The most important level of performance measurement occurred at the business unit level followed next by the individual level while team level measurement was unrelated to team performance. A simple measurement system with three to seven performance measures focused on objective results, outcomes, and customer satisfaction appeared ideal. Team participation in the performance management process, most notably the process of setting performance measures, goals, and objectives was also important. The use of multiple raters, frequent performance appraisals, and frequent feedback were identified as meaningful. Specific types of rewards were unrelated to performance although some evidence suggested that business unit rewards were superior to team and individual rewards. It was speculated that R&D teams function more like working groups rather than real teams. The focus in R&D seems to be on business unit projects, products, or designs where the aggregate of individual and team contributions determine larger project outcomes.

Work-related accidents emerge from potential hazards that can cause different negative outcomes in different situations. Human errors are specific actions that can either directly (active errors) or indirectly (latent errors) cause an accident in the workplace. Nowadays in order to establish an applicable system in the way of maintenance and preferment of a work environment without any accidents that are trying to develop the HSE system. In fact, this management system has been using as a significant tool to control and improve the performance of health and safety and the environment in all development programs of industries and organizations. In this term, one of the important perspectives of HSE management is Emotional Intelligence which deals with the management’s ability and safety performance in the workplace. The purpose of this study is to investigate the relationship between Emotional Intelligence and Occupational Health, Safety and Environment (HSE) management in the workplace, to reduce industrial incidents of human factors. Therefore, there is a requirement for a better understanding of how Emotional Intelligence factors influence health and safety performance in the workplace. A qualitative study has been done to achieve this purpose. In this case, data has been collected through eight semi-structured interviews with HSE managers and officers that participated from different industries around the world.  The main focus of this collection data was extracting the perspectives of the individual’s views. Afterward, to create a theory, the data has been analyzed according to different steps for a grounded analysis regarding discovering how the Emotional Intelligence factors of employees impact their health and safety performance in the workplace.   The results of this study have shown that there are mainly two areas to study which are key roles of Emotional Intelligence in safety performance and key roles for effective Healthy, Safety, and Environment management. It has shown that the key roles of Emotional Intelligence in safety performance is being able to manage your own and being able to deal with other’s emotions. Besides, key roles for effective Healthy, Safety, and Environment management only three factors have been important to improve the safety act which is being able to make the correct decision in the emergency situation’ and ability to prevent incidents at the workplace as well as the level of perception of risk. These results demonstrated that strong factors of Emotional Intelligence are vital to improve the health and safety performance at the workplace and the improvement of these abilities should be approached for the workplace.

Thesis (MBA)--Stellenbosch University, 2002.
ENGLISH ABSTRACT: For the past two decades or so we have been witnessing the dawn of the information age. The technological revolution that typifies this era is proceeding at a rate unparalleled by the advances of previous eras. This technological advancement has spawned what is called the New Economy, where the currency is information and the watchword is speed. The New Economy is global, knowledge-driven, and highly competitive. It has forever changed the competitive landscapes of many industries, combined others into new industries, and has even created entirely new industries. The New Economy poses many new challenges for organisations that strive for excellence. Amongst other things, globalisation and rapid advances in technology are constantly raising performance level benchmarks on all fronts. This means that organisations striving for excellence have to be stable yet agile, lean, responsive, innovative, efficient, customer-focused, and profitable. In addition, the pressure on organisations to democratise the workplace brings its own challenges. One such approach for organising for excellence is the Beehive model where minimum levels of performance have to be attained in each of seven interdependent areas: strategy, structures, people capacity, business disciplines, stakeholder commitment, pay and incentives, and change leadership. Taken out of context, these practices will not produce the desired improvements in performance. They need to be treated as a system where the practices fit with and support each other.
AFRIKAANSE OPSOMMING: Vir ongeveer die afgelope twee dekades ervaar ons die aanbreek van die informasie tydperk. Die tegnologiese revolusie, wat 'n kenmerk is van hierdie era, gaan voort met 'n tempo ongeewenaard met die vooruitgang van vorige eras. Hierdie tegnologiese vooruitgang het voortgebring wat die Nuwe Ekonomie genoem word, waar die geldeenheid informasie en die wagwoord spoed is. Die Nuwe Ekonomie is wereldwyd, kennis aangedrewe, en hoogs kompeterend. Dit het die kompeterende landskappe van baie industriee vir ewig verander, ander in nuwe industriee kombineer en selfs geheel en al nuwe industriee geskep. Die Nuwe Ekonomie lewer vele nuwe uitdagings op vir organisasies wat na uitmuntenheid streef. Om maar een te noem veroorsaak globalisasie en vinnige vooruitgang in tegnologie 'n konstante styging in prestasie vlak hoogtemerke reg deur die industrie. Dit beteken dat organisasies wat na uitmuntenheid streef stabiel, tog ook behendig, reagerend, vernuwend, effektief, klient gefokus en winsgewend moet wees. Daarmee saam bring die druk op organisasies om by die werkplek te demokratiseer sy eie uitdagings. Een so benadering vir organisering vir uitmuntendheid is die Beehive model waar minimum vlakke van prestasie in elke sewe interafhanklike areas behaal moet word: strategie, strukture, menslike kapasiteit, besigheids dissipline, insethouer toegewydheid, betaling en prestasielone, en oorgangsleiding. Uit konteks sal hierdie praktyke nie die gewensde verbeterings in prestasie behaal nie. Dit moet as 'n sisteem behandel word waar die praktyke mekaar pas en ondersteun.

In this companion dissertation findings are reported of applied case study research on four community college organizational units that consistently meet or exceed standard performance measures. Ample prior evidence confirmed that performance extended significantly beyond what might be explained by available tangible resources alone. The case study contexts are common in higher education in general: a) an external partnership, (b) an ad hoc team, (c) a traditional, cross-divisional service unit, and (d) a grant-funded student service unit. Emerging positive organizational theory and research shows promise for revealing performance-influencing phenomena and behaviors that are not adequately represented in standard measures. Therefore, this collaborative case study research was designed to explore positive influences on the success of the four community college units. The companion dissertation consists of three manuscripts. Chapter 2, a technical report, is a collaboratively-written synthesis of findings from the four individual case studies. Key findings across the units suggest the influence on performance of: (a) a people-first culture, (b) authentic, trusting, inclusive leadership, and (c) resource richness beyond constrained tangible resources. In Chapter 3, the author presents in journal article format one of the case studies that contributed to the findings reported in Chapter 2. The academic library chosen for this research serves an urban community college campus near the geographic center of its city. The research asks how the library consistently performs well despite severe budget and staffing constraints and a series of disruptive events. Key findings in Chapter 3 include the following influences on performance: (a) valuing people and building relationships; (b) a culture of service that shares duties, resources, and expertise; and (c) leadership that effectively translates formal goals into an enabling matrix of behaviors and phenomena. In Chapter 4, a scholarly narrative, the author reflects on transformative aspects of the doctoral experience on learning and life. Practical recommendations are offered. Additional research is needed to explore causal relationships, how to influence greater resource amplification, and how to increase awareness of positive organizational dynamics.

The main goal of this thesis was to examine the effects of family-to-work conflict on safety performance. Data were collected from a sample of 134 employees, consisting primarily of construction workers. Results found that levels of conflict from the family role to the work role negatively affected participants' workplace cognitive failure, or cognitively based errors that occur during the performance of a task that the person is normally successful in executing. Workplace cognitive failure, in turn, was a significant predictor of levels ofsafety performance, both employees' compliance with safety procedures and the extent to which they participated in discretionary safety-related activities. Although family-to-work conflict did not significantly predict levels of safety performance, results suggest that it is a practical antecedent of workplace cognitive failure, which is an important predictor of safety behaviors. Future research should explore further antecedents to workplace cognitive failure.

There are two important trends in organizations today: 1) the increasing use of teams and 2) the increasing diversity in the workforce. The literature is in tune with these organizational trends, evidenced by a dramatic increase in research on team performance and the effects of diversity. However, there are still contradictory findings of the effects of team diversity on team processes and outcomes. To shed light on these inconsistencies, the cognitive construct of team mental model is introduced as a mediator of the relationship between team cognitive diversity and team performance. Team mental model is an emergent cognitive state that represents team members' organized understanding of their task environment (e.g., Klimoski&Mohammed, 1994) and has been shown to improve team performance (e.g., Edwards, Day, Arthur,&Bell, 2006; Mathieu, Heffner, Goodwin, Salas,&Cannon-Bowers, 2000). Specifically, with a sample of 94 student teams I investigated how team cognitive diversity affects team mental model similarity and accuracy, and through them, team performance. In addition, I examined team information processing mechanisms as moderators of the relationships between team cognitive diversity and team mental model similarity and accuracy. The results suggest that cognition at the team level plays an important role in the effective functioning of decision making teams. Specifically, the combination of team mental model similarity and accuracy predicts levels of team performance and information integration is an important moderator linking cognitive style diversity to task mental models, team processes, and team performance. The research model developed and tested seeks to advance understanding of the "black box" linking team diversity to team outcomes (Lawrence, 1997) and to provide guidance to managers leading cognitively diverse teams.

In the modern day organisation where the emphasis is largely on teams rather than individuals, it is of critical importance to have teams who can be regarded as high-performing. High performing teams will ensure that companies can achieve more with less in terms of resources required. However the creation of a high performing team remains a consistent challenge due to innate human behaviour and traits. One of the keys that could assist in the creation of a high-performing work team is a strength-based leadership approach. The study compromised of firstly, the philosophy of strength-based leadership and the underpinnings of this philosophy. Secondly, the author also looked at the high-performance team model, attributes associated with this model and the various theories of how a high-performing team can be created. Thirdly an empirical study was conducted using a selected management team within a major automotive manufacturer that was already following the strength-based leadership approach. The empirical study aimed to establish to what degree this leadership philosophy is being followed as well as gauging the current level of team performance. Finally the empirical findings were correlated with the theoretical back ground established, and recommendations were made. Overall the team studied can be regarded as a high-performing work team, partially due to their approach in following the strength-based leadership approach. Individual team members are very aware of their own strengths as well as those of their fellow team members. The manager also seeks to continually utilize the individual strengths of his team. The team also has a very positive attitude and subsequently team motivation and performance is very high. However conflict resolution is currently a potential barrier to further performance enhancement.

For decades, there has been substantial research showing that ability tests effectively predict what people can do, but it is only in the last fifteen years that it has come to be generally accepted that personality is a useful predictor of what they will do. Much of this change in appreciation of the role of personality in predicting performance has been attributed to the application of the Five-Factor Model (FFM) of personality to personality-performance research. The FFM was developed on the basis of the lexical hypothesis, which states that it is advantageous for people to be able to accurately describe the behaviour of others, and therefore the most important dimensions of personality will be encoded in natural languages. An associated premise is that natural language descriptors refer to an individual's surface appearance or reputation (i.e., their observable behaviours), rather than the underlying processes or genotype of personality (i.e., people's cognitive and affective processing). This reasoning was used as the basis for most of the factor-analytical studies of personality descriptors within the English language, and one of the most robust factor solutions was the FFM. The FFM contains the personality dimensions Extraversion, Agreeableness, Conscientiousness, Openness to Experience and Emotional Stability. Although the FFM continues to evolve, particularly in response to cross-cultural research, the five basic dimensions appear to be remarkably consistent, and at least the core of each of these has been identified in the first six or seven factors found in every language considered to date. Of the five factors, Conscientiousness has been the one most reliably associated with workplace performance. Workplace performance itself has undergone a major reconsideration over the last fifteen to twenty years. Prior to that time, formal job roles and responsibilities were typically considered the start and finish of performance, but formal job requirements are now recognised as only one aspect of performance, which is increasingly referred to as Task Performance. Task Performance tends to change substantially from job to job, but there are other aspects of job performance, most notably Citizenship Performance, which appear to be consistent in most jobs. Citizenship Performance includes activities undertaken by an employee which facilitate Task Performance, such as making greater effort, complying with rules and procedures, and assisting others. Whereas Task Performance appears to be closely related to an individual's abilities, Citizenship Performance was originally proposed as an aspect of performance which is influenced by attitudinal and personality variables. Thus it has been proposed that Citizenship Performance largely mediates the relationship between personality variables, such as Conscientiousness, and Task Performance. However, this predictors of performance model has previously only been investigated in workplace settings. Yet performance is a relevant construct not only within workplace settings, but also within academic settings. In addition, the FFM dimension of Conscientiousness has been observed to be a reliable predictor of academic performance, just as it is a reliable predictor of workplace performance. Within educational settings, performance is typically tied to assessment measures, such as marks and GPA, which appear to measure academic Task Performance. However, no previous research appears to have considered whether Citizenship Performance mediates the relationship between Conscientiousness and Task Performance within an academic setting. Study One of this dissertation was designed to test this proposition. Participants in this study were 175 students enrolled within an introductory management subject. Participants provided assessments of their own personality using the Mini-Markers (Saucier, 1994), while Citizenship Performance ratings were provided by students' peers, at the end of a three-week group project. The hand-scored version of the Computerised Adaptive Rating Scales (CARS: Borman, 1999; Coleman & Borman, 2000) was used to assess Citizenship, but unfortunately the three scales of the CARS did not demonstrate good internal reliability. Consequently, a factor analysis was conducted to establish a new scale using the CARS items. This new scale, which was labelled Active Support, used six of the twelve CARS items and had satisfactory internal reliability. It was observed that the resulting scores on this Citizenship Performance scale were positively correlated with both Conscientiousness and academic Task Performance (as measured by grades). As predicted, Citizenship Performance entirely mediated the relationship between Conscientiousness and academic Task Performance. Therefore, the results of Study One were consistent with the predictors of performance model. It was concluded that Citizenship Performance is an important component of performance within academic settings, just as it is within workplace settings. Despite the fact that the relationship between both workplace and academic performance, and Conscientiousness, is reliable and well-established, correlations between Conscientiousness and performance tend to be moderate at best. Previous research has observed that other-rated measures of Conscientiousness have higher correlations with academic performance than do self-rated measures. Consequently, Study Two explored whether other-rated Conscientiousness improved the prediction of academic Citizenship and Task Performance, using a similar design to that utilised in Study One. One hundred and twenty-two students participated in Study Two while undertaking the same course as the students who had participated in Study One. Most of the results of Study Two were consistent with expectations, but there were some unexpected outcomes. Other-rated Conscientiousness was found to be a significantly better predictor of both academic Task and Citizenship Performance than was self-rated Conscientiousness. However, contrary to previous ideas, the relationship between other-rated Conscientiousness and Task Performance was not mediated by Citizenship Performance. In contrast, it was observed that the correlation between other-rated Conscientiousness and other-rated Citizenship Performance was .61 if both ratings were obtained from the same raters, and .44 if the two ratings were obtained from independent raters. When corrected for measurement unreliability, these estimates approached unity, which is consistent with the idea that, for the other-raters, Conscientiousness and Citizenship Performance were measuring the same construct. However, this study had several limitations, including its small sample size, the use of an unusual measure for Citizenship Performance, and the fact that it had been conducted in an academic setting. Therefore, there was a need to replicate Study Two before accepting that Conscientiousness and Citizenship Performance are actually much more strongly associated than previous research has indicated. In order to replicate Study Two, while addressing some of its limitations, a third study was conducted within a workplace setting. In Study Three, general staff supervisors within a public university were asked to rate their staff on measures of both personality and Citizenship Performance. In addition to Active Support, the measure used in Studies One and Two, two additional measures were included, which assessed the aspects of Citizenship Performance referred to as Individual Initiative and Helping Behaviour. The FFM dimension of Agreeableness was also added, because previous research indicates that, while Conscientiousness may be a better predictor of Individual Initiative, Helping Behaviour should be more closely associated with the FFM dimension of Agreeableness. However, using multiple ratings derived from the same raters can create common method bias in correlations, and so, in line with previous recommendations (Podsakoff, MacKenzie, Lee, & Podsakoff, 2003), Structural Equation Modelling (SEM) was used to control for this. The resulting correlations confirmed that there were strong relationships between the measures of Citizenship Performance and personality. Helping Behaviour had a strong relationship with supervisor-rated Agreeableness (.81), while Individual Initiative was significantly correlated with supervisor-rated Agreeableness (.44) and supervisor-rated Conscientiousness (.32). Active Support had strong correlations with these measures of personality (.57 and .55 respectively). The results of Study Three indicate that, for the participating supervisors, the Helping Behaviour dimension of Citizenship Performance is largely the same as the Agreeableness dimension of personality. Unlike Study Two, Active Support appeared to be not so closely associated with Conscientiousness, but instead seemed to occupy a position halfway between other-rated Conscientiousness and other-rated Agreeableness. Individual Initiative occupies a similar position, but is not so closely linked to these other-rated personality variables. Although these results suggest that, when compared with the students in Study Two, the supervisors in Study Three had a slightly different view of Active Support, it remains clear that much or most of the variance in each of these measures of Citizenship Performance is accounted for by these other-rated measures of personality. In order to understand why the strength of the relationship between the other-rated personality dimensions of Conscientiousness and Agreeableness, and the performance construct of Citizenship Performance, has been overlooked by previous researchers, it was necessary to reconsider the basic reasons for disagreement in ratings. Agreement between raters tends to vary considerably, depending on who is rating whom. Self-other agreement on ratings is typically modest, other-other agreement tends to be higher, but alternate-form and test-retest agreement are typically higher still. The reasons for this appear to be related to the extent to which ratings are produced using similar observations, and integrating these in similar ways, as well as the extent to which ratings are affected by specific aspects of individual rater-ratee relationships. Previous research has provided estimates for these effects which can be used to correct correlations for resulting biases. When these are applied to correlations between ratings of measures, such as performance or personality, which are provided by different other-raters, these correlations approximate unity. This includes the correlations, reported in this dissertation, between other-rated personality and other-rated Citizenship Performance. In conclusion, the results of the research reported in this dissertation are consistent with the idea that measures of Citizenship Performance are largely accounted for by other-rated measures of Conscientiousness and Agreeableness. It is argued that this conclusion is consistent with the lexical hypothesis which underlay the development of the FFM, as well as with the theoretical basis for the construct of performance. The dissertation concludes with a discussion of the implications of this conclusion, for a range of fields, including understanding the relationship between personality and performance, methodological consequences for future research, and practical implications for staff selection and performance appraisal systems.

For decades, there has been substantial research showing that ability tests effectively predict what people can do, but it is only in the last fifteen years that it has come to be generally accepted that personality is a useful predictor of what they will do. Much of this change in appreciation of the role of personality in predicting performance has been attributed to the application of the Five-Factor Model (FFM) of personality to personality-performance research. The FFM was developed on the basis of the lexical hypothesis, which states that it is advantageous for people to be able to accurately describe the behaviour of others, and therefore the most important dimensions of personality will be encoded in natural languages. An associated premise is that natural language descriptors refer to an individual's surface appearance or reputation (i.e., their observable behaviours), rather than the underlying processes or genotype of personality (i.e., people's cognitive and affective processing). This reasoning was used as the basis for most of the factor-analytical studies of personality descriptors within the English language, and one of the most robust factor solutions was the FFM. The FFM contains the personality dimensions Extraversion, Agreeableness, Conscientiousness, Openness to Experience and Emotional Stability. Although the FFM continues to evolve, particularly in response to cross-cultural research, the five basic dimensions appear to be remarkably consistent, and at least the core of each of these has been identified in the first six or seven factors found in every language considered to date. Of the five factors, Conscientiousness has been the one most reliably associated with workplace performance. Workplace performance itself has undergone a major reconsideration over the last fifteen to twenty years. Prior to that time, formal job roles and responsibilities were typically considered the start and finish of performance, but formal job requirements are now recognised as only one aspect of performance, which is increasingly referred to as Task Performance. Task Performance tends to change substantially from job to job, but there are other aspects of job performance, most notably Citizenship Performance, which appear to be consistent in most jobs. Citizenship Performance includes activities undertaken by an employee which facilitate Task Performance, such as making greater effort, complying with rules and procedures, and assisting others. Whereas Task Performance appears to be closely related to an individual's abilities, Citizenship Performance was originally proposed as an aspect of performance which is influenced by attitudinal and personality variables. Thus it has been proposed that Citizenship Performance largely mediates the relationship between personality variables, such as Conscientiousness, and Task Performance. However, this predictors of performance model has previously only been investigated in workplace settings. Yet performance is a relevant construct not only within workplace settings, but also within academic settings. In addition, the FFM dimension of Conscientiousness has been observed to be a reliable predictor of academic performance, just as it is a reliable predictor of workplace performance. Within educational settings, performance is typically tied to assessment measures, such as marks and GPA, which appear to measure academic Task Performance. However, no previous research appears to have considered whether Citizenship Performance mediates the relationship between Conscientiousness and Task Performance within an academic setting. Study One of this dissertation was designed to test this proposition. Participants in this study were 175 students enrolled within an introductory management subject. Participants provided assessments of their own personality using the Mini-Markers (Saucier, 1994), while Citizenship Performance ratings were provided by students' peers, at the end of a three-week group project. The hand-scored version of the Computerised Adaptive Rating Scales (CARS: Borman, 1999; Coleman & Borman, 2000) was used to assess Citizenship, but unfortunately the three scales of the CARS did not demonstrate good internal reliability. Consequently, a factor analysis was conducted to establish a new scale using the CARS items. This new scale, which was labelled Active Support, used six of the twelve CARS items and had satisfactory internal reliability. It was observed that the resulting scores on this Citizenship Performance scale were positively correlated with both Conscientiousness and academic Task Performance (as measured by grades). As predicted, Citizenship Performance entirely mediated the relationship between Conscientiousness and academic Task Performance. Therefore, the results of Study One were consistent with the predictors of performance model. It was concluded that Citizenship Performance is an important component of performance within academic settings, just as it is within workplace settings. Despite the fact that the relationship between both workplace and academic performance, and Conscientiousness, is reliable and well-established, correlations between Conscientiousness and performance tend to be moderate at best. Previous research has observed that other-rated measures of Conscientiousness have higher correlations with academic performance than do self-rated measures. Consequently, Study Two explored whether other-rated Conscientiousness improved the prediction of academic Citizenship and Task Performance, using a similar design to that utilised in Study One. One hundred and twenty-two students participated in Study Two while undertaking the same course as the students who had participated in Study One. Most of the results of Study Two were consistent with expectations, but there were some unexpected outcomes. Other-rated Conscientiousness was found to be a significantly better predictor of both academic Task and Citizenship Performance than was self-rated Conscientiousness. However, contrary to previous ideas, the relationship between other-rated Conscientiousness and Task Performance was not mediated by Citizenship Performance. In contrast, it was observed that the correlation between other-rated Conscientiousness and other-rated Citizenship Performance was .61 if both ratings were obtained from the same raters, and .44 if the two ratings were obtained from independent raters. When corrected for measurement unreliability, these estimates approached unity, which is consistent with the idea that, for the other-raters, Conscientiousness and Citizenship Performance were measuring the same construct. However, this study had several limitations, including its small sample size, the use of an unusual measure for Citizenship Performance, and the fact that it had been conducted in an academic setting. Therefore, there was a need to replicate Study Two before accepting that Conscientiousness and Citizenship Performance are actually much more strongly associated than previous research has indicated. In order to replicate Study Two, while addressing some of its limitations, a third study was conducted within a workplace setting. In Study Three, general staff supervisors within a public university were asked to rate their staff on measures of both personality and Citizenship Performance. In addition to Active Support, the measure used in Studies One and Two, two additional measures were included, which assessed the aspects of Citizenship Performance referred to as Individual Initiative and Helping Behaviour. The FFM dimension of Agreeableness was also added, because previous research indicates that, while Conscientiousness may be a better predictor of Individual Initiative, Helping Behaviour should be more closely associated with the FFM dimension of Agreeableness. However, using multiple ratings derived from the same raters can create common method bias in correlations, and so, in line with previous recommendations (Podsakoff, MacKenzie, Lee, & Podsakoff, 2003), Structural Equation Modelling (SEM) was used to control for this. The resulting correlations confirmed that there were strong relationships between the measures of Citizenship Performance and personality. Helping Behaviour had a strong relationship with supervisor-rated Agreeableness (.81), while Individual Initiative was significantly correlated with supervisor-rated Agreeableness (.44) and supervisor-rated Conscientiousness (.32). Active Support had strong correlations with these measures of personality (.57 and .55 respectively). The results of Study Three indicate that, for the participating supervisors, the Helping Behaviour dimension of Citizenship Performance is largely the same as the Agreeableness dimension of personality. Unlike Study Two, Active Support appeared to be not so closely associated with Conscientiousness, but instead seemed to occupy a position halfway between other-rated Conscientiousness and other-rated Agreeableness. Individual Initiative occupies a similar position, but is not so closely linked to these other-rated personality variables. Although these results suggest that, when compared with the students in Study Two, the supervisors in Study Three had a slightly different view of Active Support, it remains clear that much or most of the variance in each of these measures of Citizenship Performance is accounted for by these other-rated measures of personality. In order to understand why the strength of the relationship between the other-rated personality dimensions of Conscientiousness and Agreeableness, and the performance construct of Citizenship Performance, has been overlooked by previous researchers, it was necessary to reconsider the basic reasons for disagreement in ratings. Agreement between raters tends to vary considerably, depending on who is rating whom. Self-other agreement on ratings is typically modest, other-other agreement tends to be higher, but alternate-form and test-retest agreement are typically higher still. The reasons for this appear to be related to the extent to which ratings are produced using similar observations, and integrating these in similar ways, as well as the extent to which ratings are affected by specific aspects of individual rater-ratee relationships. Previous research has provided estimates for these effects which can be used to correct correlations for resulting biases. When these are applied to correlations between ratings of measures, such as performance or personality, which are provided by different other-raters, these correlations approximate unity. This includes the correlations, reported in this dissertation, between other-rated personality and other-rated Citizenship Performance. In conclusion, the results of the research reported in this dissertation are consistent with the idea that measures of Citizenship Performance are largely accounted for by other-rated measures of Conscientiousness and Agreeableness. It is argued that this conclusion is consistent with the lexical hypothesis which underlay the development of the FFM, as well as with the theoretical basis for the construct of performance. The dissertation concludes with a discussion of the implications of this conclusion, for a range of fields, including understanding the relationship between personality and performance, methodological consequences for future research, and practical implications for staff selection and performance appraisal systems.
Thesis (PhD Doctorate)
Doctor of Philosophy (PhD)
School of Applied Psychology
Full Text

High staff turnover in the workplace has been known in psychological and business literature to negatively impact organisation performance and staff wellbeing. Recent research into staff turnover has sought to explore the organisational and community factors that act to keep employees engaged in their current roles, and Job Embeddedness Theory (JET), has emerged to explore and understand these reasons. JET has been shown to be causally linked to organisational outcomes such as turnover, staff productivity and job satisfaction. The present study aims to explore the role of organisational embeddedness in mediating the relationship between workplace human resource practices and staff turnover, and thus further explore the impact of workplace strategy, policy and procedure in retaining staff. This study comprehensively evaluated the links between High-Performance Work Practices (HPWP) and individual turnover intent, utilising a moderated-mediation research model. Results based on an Australian sample of 274 employees indicate that some clusters of HPWPs, primarily skills/ability-enhancing practices, have a statistically significant impact on staff turnover intent. These effects are observed to occur directly and via the mediating role of job embeddedness. Results suggest that workplace human resources practices act to increase job embeddedness and in turn, reduce turnover. However, further research in these areas is required to understand the mechanisms by which these outcomes occur.

The ability to work effectively, including being able to identify changing circumstances and respond to them efficaciously, is an enduring goal for workers, workplaces, and governments. One key element of the ability to work effectively is working safely. The oil and petrochemical industries are amongst the most hazardous and risky environments where failure to understand and maintain safe practices can lead to potentially disastrous consequences. Hence, workers must engage in continuing learning at work to maintain high standards of safe and effective work practice. In workplaces, individuals constantly influence and adjust to each other’s emerging behaviours, ideas, and intentions, including artefacts and objects through a myriad of complex interactions and fluctuations. Unlike most classroom-based learning which transpires in predefined context, all these social processes in a workplace can have profound impact in shaping learning and practices within the organizational members. In line with such considerations, the primary contribution of this research is to understand how safety is learnt in the context of everyday work circumstances. This thesis addresses the conundrum faced by high-risk organizations to maintain high levels of safety and avoid workplace accidents. The main research question guiding this study is: How can workplace learning be optimized to develop and sustain occupational competencies for workplace safety and health? This will be explored through three sub-questions: 1. What are the current provisions of learning for safety and health in a process plant? 2. How do workers engage and participate in workplace learning for safety? and 3. How can their workplace learning be optimised? A case-study approach was adopted for this inquiry to explore how site operators learn to work safely during everyday work at a petrochemical plant in Singapore. The inquiry entailed in-depth interviews with 20 site operators working in various technical roles at the work site, across an 8-week period. The aim was to identify exemplary practices that contributed to and enhanced their learning and performing tasks safely. Findings from the interviews provided rich insights into an array of institutional, social, and personal contributions and imperatives that serve as important bases for appraising the pedagogical and invitational qualities of the workplace in supporting learning and practice. These salient contributions exemplified how workers mediate their learning through participation in different practice arrangements, utilisation of artefacts and materials, as well as seeking guidance from intermediaries and social agents who provided pedagogically rich learning. Furthering these, the study posits that learning to work safely in a perilous workplace and trade will need to be contextual, interactional, relational and, more importantly, supported with legitimate and quality guidance. Drawing on these findings, the study highlights four distinct qualities that characterise how learning for safe work practices is supported and developed during work circumstances. These include: 1. Considerations for circumstantial and practice requirements 2. Legitimate and appropriate guidance 3. Interactive and informative pedagogies 4. Relational and purposeful alignment with personal and organisational goals. A learning framework is developed to facilitate these considerations through the intertwined relationship of workplace, agency and safety as a situated form of knowledge. Ways to enhance workplace learning and advance safety practice are proposed. These include advocating the need to leverage the workplace as a learning space to re-contextualise knowledge that will enhance congruency between theory and practice; effective utilisation of those social-cultural imperatives for reaffirming procedures and refine practices; and creating spaces for dialogic exploration ( Freire et.al, 1997) and strengthening relational agency (Edwards, 2011) to deepen workers’ thinking skill for occupational efficacies and achieve intersubjectivity (Alterman, 2007) consensus for safe working. Overall, this study enriches understandings of how workers situated in perilous work settings learn to work safely in specific or situational work circumstances. The findings suggest effective interventions to enhance occupational efficacies and organizational performance in safety practice. At a national level, the study contributes to refinement of the continuing education and training (CET) framework, curriculum design and reinforcement of practices that augment individual and organisational learning. Further research is recommended to investigate how the proposed interventions and pedagogical strategies effect learning and practice outcomes in similar high-risk workplaces to draw more conclusive generalisations on ways to enhance workplace learning for safety practice.
Thesis (Professional Doctorate)
Doctor of Education (EdD)
School Educ & Professional St
Arts, Education and Law
Full Text

The purpose of this study, a quasi experimental design, was to investigate the relationship between team leader behavior and team performance and satisfaction. This field research tested leader behavior dimensions from two theoretical models of team effectiveness: Hackman's (1992) "expert available coaching," and Cohen's (1994) "encouraging supervisory behaviors." The relationship between coaching behaviors and team performance, employee, and customer satisfaction was assessed. Manager behavior was assessed with the SMT Leader Survey (Burress, 1994), an instrument determined appropriate for team environments, that measures Communication, Administration, Leadership, Interpersonal Skills, Thinking, and Flexibility. Employee satisfaction and performance information was archival data provided by the organization. The results demonstrated that leader behavior is a less important component of team effectiveness than initially expected. Even though direct customer interaction was 25% of these manager jobs and considered the organization's most important predictor of corporate profitability, no relationship between leader behavior and customer satisfaction was found. Among the key findings was, that while flexibility differentiated leader behavior more than any other scale, its relationship with both team performance and team satisfaction was negative. Interpersonal skills were positively associated with team performance, while leadership was positively associated with team performance and satisfaction. The SMT data were factor analyzed and formed into three factors. Two were historical leadership constructs: consideration (which correlated positively with employee satisfaction) and structure. A third factor, decisiveness, was negatively related to team performance. This research determined some essential skills for managing high performance teams and improving employee satisfaction. The results indicate that managers in a team environment may need to alter their roles if high performance and employee satisfaction are organizational objectives. Possibilities include building and developing the corporation's business, creating in depth relationships with customers, and establishing alliances and partnerships with other organizations. These roles will require new manager skills which have the potential to increase manager job satisfaction and augment manager value to the corporation.