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Artykuły w czasopismach na temat „Workplace communication”

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Autor: Grafiati

Data publikacji: 4 czerwca 2021

Data aktualizacji: 20 lutego 2023

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Kinnick, Katherine N., i Sabrena R. Parton. "Workplace Communication". Business Communication Quarterly 68, nr 4 (grudzień 2005): 429–56. http://dx.doi.org/10.1177/1080569905282099.

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This article reports the results of a content analysis of the debut season of the reality television show, The Apprentice. All 15 episodes were examined to determine the role that communication competencies played in competitors’ success or elimination. Results indicate that the ability to persuade effectively was most critical to winning tasks, but leadership skills and interpersonal skills were the most common sources of praise and criticism from teammates and Donald Trump and his associates. Women appeared to be judged more critically for their interpersonal skills than men, whereas evaluations of men focused primarily on their leadership abilities.

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Pujiastuti, Ani, Yogi Saputra Mahmud i Haris Herdiansyah. "Communication Challenges and Needs in the Multilingual Workplace: The Case of Security Officers in Jababeka Area Indonesia". Komunitas 14, nr 2 (28.09.2022): 239–53. http://dx.doi.org/10.15294/komunitas.v14i2.34840.

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Modern-time workplaces have become increasingly international and multilingual due to the presence of workers from different ethnicities, languages, and cultural backgrounds. Due to the lack of training programs that are mainly focused on developing communication skills, security officers have faced challenges in communicating with clients, especially those who work in multilingual workplaces. This research aims to investigate the challenges of the workers in communicating in a multilingual workplace and exploring the perceived needs of the workers. This research was conducted in Jababeka Area Industries Jakarta. The research found various challenges and needs faced by the security officers including challenges with their occupational standing, limited training, inadequate workplace support system, and limited access and resources for learning. The security officers realize that the ultimate goal of communication in foreign language in the workplace is not merely shown by correctness and perfection, but how messages are transferred and how instructions are understood.

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Tholia, Sonali N., Mohit Rastogi, Sh Sachin Gupta i Deepak Pandey. "Role of Interpersonal Communication in Workplace". World Journal of English Language 12, nr 3 (7.04.2022): 64. http://dx.doi.org/10.5430/wjel.v12n3p64.

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Communication is critical to the success of any firm. Communication, Is an indivisible, essential, and ongoing action, much like the circulatory system in the human body. As a consequence, communication effectiveness becomes an important factor in assessing a group's overall effectiveness. The survival of an organisation is dependent on a number of elements, include command unity, authority and responsibilities allocation, collaboration, and management, all of which need effective interpersonal communications. As a consequence, interpersonal communication has become a company's lifeblood. The importance of interpersonal communication for organizations is explained in this paper.The aspects of social communication include communicators, content, sound, response, background, and channel. Interpersonal communications skills are beneficial in a variety of situations, including romantic relationships, counseling, marketing, management, and conflict resolution. The capacity to communicate with others via efficient listening and conversation is known as interpersonal competence. Interpersonal skills are crucial for students since they allow them to adapt with others and boost their own growth. In general, kids develop interpersonal skills through their professors and peers at school. However, some students still lack interpersonal skills for a variety of reasons, the most common of which is their introverted personality. Sentiment, filtering, a text crammed with information, dismissiveness, cultural variations, and argot are all barriers to effective interpersonal communications that might be overcome by reducing language, regulating feelings, listening closely, and using feedback. This study will aid in the development of strategies to enhance the interpersonal skills in various organizations.

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Jia, Moyi, Jiuqing Cheng i Claudia L. Hale. "Workplace Emotion and Communication". Management Communication Quarterly 31, nr 1 (1.08.2016): 69–87. http://dx.doi.org/10.1177/0893318916650519.

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Guided by emotional response theory (ERT) and Mehrabian’s theory of nonverbal behavior, the current study examined links between supervisor nonverbal immediacy (NI), employee emotion experience, and employee motives for communicating with a supervisor. Analyses of data collected from 608 participants indicated that supervisor NI significantly predicts subordinates’ emotional experience, including emotion work and perceived emotional support. Subordinates are motivated to attain relationally oriented needs from their supervisor, rather than personal influence needs, through their satisfactory emotion experiences in the workplace. Theoretical contributions and suggestions for future research are discussed.

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Ismail, Norhayati, i Chitra Sabapathy. "Workplace Simulation". Business and Professional Communication Quarterly 79, nr 4 (20.08.2016): 487–510. http://dx.doi.org/10.1177/2329490616660814.

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In the redesign of a professional communication course for real estate students, a workplace simulation was implemented, spanning the entire 12-week duration of the course. The simulation was achieved through the creation of an online company presence, the infusion of communication typically encountered in the workplace, and an intensive and integrated approach to task design. An analysis of students’ and tutors’ perceptions of the changes shows higher student engagement, with the redesigned course resulting in learning that is both relevant and meaningful to workplace communication, which has implications for the teaching and learning of professional communication skills in higher education.

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Han Yu. "Bring Workplace Assessment Into Business Communication Classrooms: a Proposal to Better Prepare Students for Professional Workplaces". Business Communication Quarterly 73, nr 1 (8.02.2010): 21–39. http://dx.doi.org/10.1177/1080569909357783.

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To help students better understand and be better prepared for professional workplaces, the author suggests that business communication teachers examine and learn from workplace assessment methods. Throughout the article, the author discusses the rationale behind this proposal, reviews relevant literature, reports interview findings on workplace assessment, and compares classroom and workplace practices to suggest areas where we can meaningfully bridge the two.

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Logan, Stuart. "SoftServe’s workplace launch for global collaboration". Strategic HR Review 16, nr 5 (9.10.2017): 207–10. http://dx.doi.org/10.1108/shr-07-2017-0040.

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Purpose The purpose of this paper is to share how SoftServe launched a new internal communications platform Workplace by Facebook. Design/methodology/approach For a global company like SoftServe, operating in over 30 locations in Europe and the USA, it was crucially important to have an internal communications platform, which can effectively connect over 4,000 employees and be available on-the-go from any device. Findings The introduction of corporate social network helped to make internal communication two-sided, more informal and easy. This paper indicates the results of a new tool launch in terms of associates’ engagement and change in a mode of communication. Originality/value The case-study reveals step-by-step story on the introduction of a new communication tool to employees.

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SALVATION, MARK DIRIKORIGHA. "Communication and Conflict Resolution in the Workplace". Dev Sanskriti Interdisciplinary International Journal 13 (31.01.2019): 25–46. http://dx.doi.org/10.36018/dsiij.v13i.112.

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Good communication is required to build and maintain mutual relationship in project teams. This is because effective communication can enable a work team to achieve their goals. This stems from the fact that when the employees understand the management expectations and target goals, they will be able to do their work task based on the required standard. Also, effective communication is critical to the success of team work because the ability to work together without issues is determined by conveying the right information at the right. However, despite the crucial role played by effective communication in a productive work environment, it was found that Matrix Coating Resource Sdn Bhd (MCR) often experience communication issues among the workforce and this result to workplace conflict and employee relationship issues. It was on this note that this consultancy project critically examined the communications and employee relationships practices of MCR in order to determine key areas required to improve project tasks completion. A sample of 50 respondents were chosen from the workforce using both interview and questionnaire instruments. The study found that the staff of Matrix often experience communication issues and this leads to disagreements and misunderstanding among the workforce. This is because proper communication using appropriate channel can help to ease both the number and severity of workplace conflicts. Driven by this, it was proposed that the management of Matrix should do well to employ people with solid communication skills because this will allow them to work together cohesively and professionally, address the issue through training exercises and behaviour modeling. It should conduct constant training programmes especially for the new staff so as to improve their ability to communicate clearly and concisely with colleagues and work team members, include communication skills in the appraisal of employees’ performance and tie the organization’s objectives into performance appraisal so as to achieve the goals of the company and develop team building exercises to strengthen intra-office relationship. This is because high performance teams often become more cohesive overtime as they gain experiences working and communicating with other teams in the workplace. Therefore, exciting activities such as informal networking groups, team exercises and others so as to enable the staff to work together in a cohesive way. The team building process will allow the team members to learn the best ways to work together through team experience without issues.

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Andrews, Deborah C. "A Space for Place in Business Communication Research". International Journal of Business Communication 54, nr 3 (9.11.2016): 325–36. http://dx.doi.org/10.1177/2329488416675842.

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Many corporate leaders believe that the physical environment of the workplace can play a major role in fostering the interdisciplinary collaboration they link to organizational innovation and in creating a brand that attracts and keeps highly talented employees. Their belief aligns with a recent materialist turn in scholarship that addresses the mutual creation of objects and subjects. Taking advantage of ubiquitous communications technology, the open plan design of these new workplaces offers a variety of settings, created more through furnishings than architecture, to support the four modes of 21st-century work: collaborate, socialize, learn, and focus. In this flexible, “mobile” workplace, people and things mutually reconfigure themselves as projects and preferences change. A tension exists, however, between group-oriented communication conducted face-to-face and private, individual thinking. Exploring the fit between the rhetoric of what space can do, especially enhancing collaboration and achieving innovation, and results on the ground, is an inviting, largely untapped, area for business communication research.

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Nordin, Nur Sabrina, i Farzana Jelani. "Communication Issues at the Workplace". International Journal of Modern Languages And Applied Linguistics 3, nr 2 (3.06.2019): 7. http://dx.doi.org/10.24191/ijmal.v3i2.7642.

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Working environment communication is fundamental to cooperation. In addition to the fact that it builds and looks after connections, work environment communication encourages development. However, the barriers in communication can be a hindrance to information being communicated successfully. This study aims to study the communication issues that are faced by Malaysian employees in the workplace. A questionnaire was developed and distributed to Malaysian workers that comprised of various departments in Malaysia. The questionnaire comprises of questions on the communication problems in the context of the workplace in terms of the language barrier and physical environment. The participants that had contributed to this study were as much as 41 respondents. The respondents involved had assessed the survey based on their personal experiences in their respective organizations. Based on the results of the study, it can be seen on how the language barrier and physical environment of the workplace affect the employees’ conditions. The findings of this study can help employers view these challenges more seriously and consider the possible solutions to the problems that have been discussed. This paper is concluded by providing future researchers recommendations on various communication problems in the workplace to be further investigated and analysed in a more comprehensive manner.

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DeKay, Sam H. "Interpersonal Communication in the Workplace". Business Communication Quarterly 75, nr 4 (19.09.2012): 449–52. http://dx.doi.org/10.1177/1080569912458966.

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Russell, Raymond. "Workplace democracy and organizational communication". Communication Studies 48, nr 4 (grudzień 1997): 279–84. http://dx.doi.org/10.1080/10510979709368508.

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Keyton, J., J. M. Caputo, E. A. Ford, R. Fu, S. A. Leibowitz, T. Liu, S. S. Polasik, P. Ghosh i C. Wu. "Investigating Verbal Workplace Communication Behaviors". International Journal of Business Communication 50, nr 2 (11.02.2013): 152–69. http://dx.doi.org/10.1177/0021943612474990.

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Abdul Malek, Marlin Marissa, i Abd Rahim Jaguli. "Generational differences in workplace communication". Journal of Asian Pacific Communication 28, nr 1 (19.01.2018): 129–50. http://dx.doi.org/10.1075/japc.00007.abd.

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Abstract Purpose – This research investigates the generational differences in workplace communication, expectations and behaviors of employees from the perspectives of female leaders and their direct reports. Design – This study employs a qualitative approach through in-depth interviews with 12 female leaders and 24 of their direct reports who are working in various organizations in Malaysia. Findings – Findings include three themes that emerged as key in determining and reflecting the female leaders’ experiences in communicating with their employees in the workplace: (1) attitudes towards power and authority; (2) being creative and taking risks and (3) workplace dynamics. Research Implications – The workplace setting and the leaders’ stance with regards to workplace interaction have seen adjustment towards a flatter and less-hierarchical structure in line with the challenges associated with the 21st century organizations. Practical implications – Leaders and members of the organizations should work towards balancing some traditional and emerging expectations and work practices to better engage with each other. Originality/value – This research highlights the interactions between two distinct groups that are gaining importance and influence in the current workplace; female leaders and the Gen-Ys and uncovers the unique blend between perceived cultural dimensions, the influence of technology advancement and overseas exposure in organizations in Malaysia.

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Roth, Wolff-Michael. "Perceptual gestalts in workplace communication". Journal of Pragmatics 36, nr 6 (czerwiec 2004): 1037–69. http://dx.doi.org/10.1016/j.pragma.2003.11.005.

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Prasodjo, Pandu, Sabarina Moksin i Leil Badrah Zaki. "The Accuracy of Business English Curriculum to Students’ Communication Performance: The EFL Students’ Perception". Lingual: Journal of Language and Culture 12, nr 2 (27.11.2021): 40. http://dx.doi.org/10.24843/ljlc.2021.v12.i02.p06.

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Measuring the accuracy of a private university in Batam Business English course curriculum to the present needs of workplaces in Batam from students’ perception is essential. Because 85% of the university students are working, it is compulsory to maintain the gap low between what students learned in class and what is implemented in the working field. A questionnaire consists of three dimensions (curriculum, communication performance, and motivation) distributed randomly to 60 students from a population (N=328) of the third-semester students programmed Business English course at a private university in Batam. The result suggested that the curriculum needs to add more practices, peer work, and case studies to improve students’ communication performance. Students’ perspectives in the Business English course reflected a new technical vocabulary that needed to practice in a correlated context. The curriculum content’s relevance to the workplace’s contextual needs is moderately related because not all working students used the English language in their workplace. Additional focus on internal and external motivation through group work and peer work is needed to improve students’ communication performance and confidence. Finally, the existing Business English curriculum is reasonably accurate, supporting students’ communication performance, both written and oral, at their workplace.

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Ramadanty, Sari, i Handy Martinus. "Organizational Communication: Communication and Motivation in The Workplace". Humaniora 7, nr 1 (30.01.2016): 77. http://dx.doi.org/10.21512/humaniora.v7i1.3490.

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Every human activity was basically driven by the motivation. Work motivation was a condition or an energy that directed employees to achieve organizational goals of the company. Nowadays, the development of organizational communication saw the communication as one of the most dominant and important activity in the organization and it could be able to motivate employees. The purpose of this study was to reveal how the role of the communication that occurs within the organization could give the motivation to employee. The problem of the research was the relationship employee motivation with factors of communication, such as nonverbal communication, interpersonal communication leadership and communication climate. The method used descriptive qualitative method. Methods of data collection of this study were literature study. Research finds that nonverbal communication, interpersonal communication leadership and communication climate have a significant role to form employee motivation. Nonverbal communication has slightly strong role in shaping the positive motivation to employee. The role includes body communication, facial communication and eye communication. Interpersonal communication leader is based on the satisfaction level of information between management and employees. Management and transparency in openness in downward communication under the form of information from superiors are by listening the communication between supervisors and employees are running smoothly.

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Desai, Anoop A., i Michael Ball. "Workplace Assigned Mobile Communication Devices and Employee Stress". Industrial and Systems Engineering Review 9, nr 1 (9.04.2021): 47–55. http://dx.doi.org/10.37266/iser.2021v9i1.pp47-55.

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A literature review of the important role played by stress in workplace performance, the correlation between workplace assigned mobile communication devices and stress as well as measures that can be taken to alleviate such stress is presented in this paper. Workplace stress can cause problems ranging from mild anxiety to serious problems which could cause death. Stress can also have an adverse effect on the productivity and morale of employees. The modern workplace is rife with a large variety of stressors. With the rapid advance in communications technology, mobile communication devices are new possible stressors which have become widely prevalent over the past few years. These devices allow employees to be in constant communication with workplace activities. They are invaluable tools for employees who travel frequently and who are required to be on call. This paper seeks to present a review of current literature that investigates the possible correlation between workplace stress and mobile communication devices. Managers that require employees to monitor their communication device after work hours and while on vacation could be placing undue stress on their employees’ well-being. Some employees feel that they will miss out on something or get into trouble if they are not in constant communication. A separation between work and personal life must be present to reduce stress among employees and managers. Such a separation is vital to the health and well being of all concerned. The role played by workplace assigned mobile communication devices has been studied in this paper. This is a timely addition to the literature in this area in light of the increasingly ‘mobile’ nature of the modern workplace.

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Newton, Jonathan, i Ewa Kusmierczyk. "Teaching Second Languages for the Workplace". Annual Review of Applied Linguistics 31 (marzec 2011): 74–92. http://dx.doi.org/10.1017/s0267190511000080.

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Workplace culture and organization are evolving as they adapt to globalization and rapid technological development. Likewise, the nature and role of workplace language and the literacy demands of work are changing in the face of increasingly multicultural workplaces and global communication networks. Among these changes, recent research has highlighted the role that informal modes of interpersonal communication play in the functioning of the modern workplace. Successful participation in such interactions is seen as not just a question of fitting in socially, but of doing work through talk. Ethnographic research in the workplace has stressed the importance of understanding language by viewing it within its social setting and understanding the interactional norms of particular communities of practice. Research into language programs for the workplace reflects this shift in emphasis. In contrast to research in the field of language for specific purposes on the specialized vocabulary and formal registers of particular professions, a growing body of research focuses on teaching and learning the language of routine workplace interactions. This article reviews current research into the nature of workplace language, noting in particular the contributions from ethnographic and language socialization research. It then discusses research into four aspects of the content of language programs for the workplace: employability skills, interpersonal communication, intercultural and critical language awareness, and teaching focused on the employment interview.

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Weems, Elizabeth E. "Review of "Rhetorical work in emergency medical services: Communicating in the unpredictable workplace by Elizabeth Angeli," Angeli, E. L. (2019). Rhetorical work in emergency medical services: communicating in the unpredictable workplace. Routledge". Communication Design Quarterly 9, nr 1 (marzec 2021): 39–41. http://dx.doi.org/10.1145/3437000.3437006.

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In Rhetorical Work in Emergency Medical Services: Communicating in the Unpredictable Workplace (2019), Elizabeth L. Angeli explores the unpredictable workplaces which are the locations of emergency medical services provided by first responders, the EMS personnel who receive 911 calls but may have little idea about what to expect once they arrive at the site of the emergency. While rhetoric of health medicine (RHM) is not a new area of rhetoric, Angeli found little research about EMS professional rhetoric, leaving a void in understanding the modes of communication in these ever-changing, life-altering workplaces. Her text began as part of her dissertation project but morphed into a rhetorical analysis/EMS rhetorical training pedagogy for Technical Professional Communication (TPC) and RHM as well as EMS trainers and trainees.

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Hollis-Turner, Shairn. "PRACTICE AND MORE PRACTICE: ITS CENTRALITY TO YOUNG PEOPLE COPING WITH THE COMMUNICATION CHALLENGES OF THE WORKPLACE". Commonwealth Youth and Development 14, nr 2 (28.03.2017): 1–11. http://dx.doi.org/10.25159/1727-7140/1921.

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Both oral and written communication is influential and prevalent in modern societies. This research study focused on interpersonal communication practices in a business context. The aim was to determine whether youths between 18 and 23 years of age undertaking their six-month period of internship as novice employees were adequately prepared to meet the demands of the workplace. Data were collected from the employers at organisations that employed novice employees. This provided critical perspectives on the competency of young people to cope with the communication demands of the workplace. Quantitative and qualitative methods of data collection were used. Sixty eight (68) employers completed the questionnaires. Interviews were also conducted with six randomly selected employers at the organisations where the young people were undertaking their respective internships. The findings show that workplace communication is complex and that many young people struggle to meet the challenges of communicating adequately in the workplace. Deliberate practice is fundamental to the development of communication skills and expert performance in the workplace. Recommendations are made to better prepare young people to face the challenges and demands of the dynamic workplace.

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B, Ena, Shahrina Md Nordin i Rohani Salleh. "Internship Students’ Workplace Communication Skills: Workplace Practices and University Preparation". International Journal of Learning: Annual Review 16, nr 11 (2009): 439–52. http://dx.doi.org/10.18848/1447-9494/cgp/v16i11/46740.

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McNaughton, David, i David Chapple. "AAC and Communication in the Workplace". Perspectives on Augmentative and Alternative Communication 22, nr 1 (kwiecień 2013): 30–36. http://dx.doi.org/10.1044/aac22.1.30.

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Abstract Communication in the workplace holds many challenges for persons with complex communication needs. A better understanding of workplace communication, and the use of evidence-based strategies for supporting workplace communication by persons who use AAC, can result in improved employment outcomes.

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Mazzei, Alessandra, Alfonsa Butera i Luca Quaratino. "Employee communication for engaging workplaces". Journal of Business Strategy 40, nr 6 (18.11.2019): 23–32. http://dx.doi.org/10.1108/jbs-03-2019-0053.

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Purpose This paper aims to explore the role of employee engagement for competitiveness. In particular, the role of employee communication to create engaging workplaces. Design/methodology/approach Two field surveys were conducted to assess, which are the most relevant leverages that contribute to create engaging (or disengaging) workplaces in Italy: the first one on a statistical sample of large companies, the second one on a snowball sample of employees. Findings Italian companies often miss the opportunity to create engaging workplaces and to exploit the potential of employee communication to foster employee engagement. Research limitations/implications Further research could focus on a survey on a sample of managers and employees belonging to the same company. Practical implications Companies should pursue an inclusive relational approach, using employee communication appropriately. Originality/value The study develops and tests a model showing the linkages among managerial approaches and engaging workplace contexts and examines the role of employee communication to foster employee engagement.

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Masduki, Masadliahani, i Normah Zakaria. "Items for Measuring the Construct of Workplace Oral Communication Skills (WOCS) amongst Civil Engineering Students: Step by Step Using Exploratory Factor Analysis (EFA)". Pertanika Journal of Social Sciences and Humanities 30, nr 1 (7.03.2022): 209–27. http://dx.doi.org/10.47836/pjssh.30.1.12.

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One of the most crucial factors that influence the success of a construction project is communication. However, past studies found that communication failure frequently occurs at civil engineering workplaces. Among communication failures reported were oral communications, such as giving instruction and briefing; skills, which are supposed to be mastered by engineering graduates during their study years. Thus, students need to equip themselves with proper oral communication skills before they enter the industry. As such, this study aimed to develop a valid and reliable survey instrument to measure Workplace Oral Communication Skills (WOCS) by performing a step-by-step instrument validation through exploratory factor analysis (EFA). The questionnaire consisted of nine components, with 39 items of Workplace Oral Communication Skills (WOCS). In the study, the EFA was carried out in three rotations until every item’s factor loading met the minimum requirement of 0.60. Notably, Bartlett’s test of Sphericity was significant (p <0.05), and the Kaiser-Meyer-Olkin test was more than 0.60 in every rotation, which means that the sample size was adequate. Furthermore, all components showed a Cronbach Alpha >0.70, which indicates that the instrument is reliable. The final result of the EFA showed that the WOCS construct only had six components with 25 items. Therefore, this study had managed to validate the instrument. Thus, Confirmatory Factor Analysis (CFA) can proceed in the next study using the validated instrument.

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Coombs, W. Timothy, i Sherry J. Holladay. "Understanding the aggressive workplace: Development of the workplace aggression tolerance questionnaire". Communication Studies 55, nr 3 (wrzesień 2004): 481–97. http://dx.doi.org/10.1080/10510970409388633.

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Coffelt, Tina A., i Frances L. M. Smith. "Exemplary and Unacceptable Workplace Communication Skills". Business and Professional Communication Quarterly 83, nr 4 (4.08.2020): 365–84. http://dx.doi.org/10.1177/2329490620946425.

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Thematic analysis of interviews with 22 managers highlight their perspectives on exemplary and unacceptable workplace communication skills. Exemplary skills were perceived to be relatability, documentation, and audience awareness/adaptation, while unacceptable skills were verbal aggression, deception, and defensive communication behaviors. The findings contribute to closing-the-gap research by identifying highly notable skills—both positive and negative—on typical lists of business and professional communication skills. This study also enriches anticipatory socialization scholarship by its application to vocational preparation. Business and professional communication instructors can use the findings here when deciding what topics to emphasize in a course.

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Sutton, Ray. "Honing communication skills in the workplace". In Practice 27, nr 5 (maj 2005): 272–74. http://dx.doi.org/10.1136/inpract.27.5.272.

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Mityagina, V. A., i A. P. Naumova. "Professional translators’ ethics in workplace communication". IOP Conference Series: Materials Science and Engineering 483 (20.03.2019): 012010. http://dx.doi.org/10.1088/1757-899x/483/1/012010.

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Ahmad Kamil, Maisarah, i Nadia Anuar. "Employers’ Viewpoints on Strategic Competence for Workplace Communication". International Journal of Education 14, nr 3 (13.08.2022): 56. http://dx.doi.org/10.5296/ije.v14i3.19998.

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Strategic competence refers to the use of both verbal and nonverbal communication to (1) compensate for breakdowns in communication, (2) manage insufficient competence in communication, or (3) enhance the effectiveness of communication (Canale, 1983). In the teaching and learning of English as a second or foreign language, such strategies are useful to ensure that messages are communicated accurately despite limitations in vocabulary or grammatical competence. In the context of higher education, these strategies are especially useful for fresh graduates who wish to seek employment in an English-medium workplace. However, very little research has examined the acceptable strategies that can be used by fresh graduates to minimize breakdowns in communication that result from existing language barriers. Hence, semi-structured in-depth interviews were conducted with 12 employers in Malaysia to uncover different strategies that are used in the workplace to avoid breakdowns in communication. The findings show that metacognitive strategies through observing others to improve communication as well as cognitive strategies such as obtaining direct feedback on specific terminologies, formats or wordings are among the strategies that fresh graduates could utilize to improve their competence in communicating at the workplace. Thus, the findings of this research are especially valuable for educators and fresh graduates to develop communicative competence to communicate effectively in the workplace.

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Burleson, Seterra D., Whitney A. Tyler, Debra A. Major i Katelyn R. Reynoldson. "Women in STEM Workplaces and Computer-Mediated Communication". International Journal of Virtual Communities and Social Networking 10, nr 3 (lipiec 2018): 1–22. http://dx.doi.org/10.4018/ijvcsn.2018070101.

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As women have the potential to bring unique perspectives to the workplace, the under-representation of women in STEM occupations is a severe limitation to global advancement through research and innovation. Workplace utilization of computer-mediated communication (CMC) may impact common barriers faced by women in STEM, such as stereotypes, a “chilly” workplace climate, lack of social support and mentorship opportunities, and work-family conflict. As organizations shift further into the use of virtual communication, it is essential to take advantage of CMC as a way to facilitate gender equality in the workplace while simultaneously mitigating barriers workplace CMC may present for women in STEM. The potential implications of workplace virtual communication, virtual teams, e-mentoring, cyber incivility, and telecommuting for women in STEM careers are discussed.

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Fitsimmons, Gary. "The challenge of exceptional communication". Bottom Line 27, nr 2 (5.08.2014): 57–59. http://dx.doi.org/10.1108/bl-04-2014-0009.

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Purpose – The purpose of this article is to promote good communication practices. Design/methodology/approach – The article defines the elements of the communication process, shows the most likely trouble spots in that process and discusses what good communication practice looks like practically. Findings – The article’s findings are that the key to good communication practices is strong trusting relationships between the communicators. Practical implications – Good communication practices affect productivity and therefore the bottom line. Social implications – Workplace relationships affect the quality of workplace communication and vice versa. Originality/value – The value of the article is a reminder of how to deal effectively with one of the most common workplace challenges.

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Lee, Gary, Peter Knight, Sharyn Errington i Peter Traynor. "Developing workplace Skills". Microbiology Australia 24, nr 4 (2003): 20. http://dx.doi.org/10.1071/ma03420.

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Steimel, Sarah. "Communication Privacy Management and Pregnancy Loss in Interpersonal Workplace Communication". Women's Studies in Communication 44, nr 3 (5.02.2021): 397–418. http://dx.doi.org/10.1080/07491409.2020.1843579.

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Ranade, Nupoor, i Jason Swarts. "Humanistic communication in information centric workplaces". Communication Design Quarterly 7, nr 4 (13.02.2020): 17–31. http://dx.doi.org/10.1145/3363790.3363792.

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Professional writers adapt their skills to suit expanded professional roles that involve production and management of information, but preparation through mere skill-based training is problematic because that communication work is messy in ways that are not addressable through simple skills training. We must understand how skills "influence and shape the discursive activities surrounding their use" (Selber, 1994). This paper reports the results of a study of people trained in humanities disciplines like communication, English, writing studies, technical communication, etc., on how they have found means to employ their training in their workplace and keep what is humanistic about writing and communicating at the foreground of their interactions with information technologies. Instead of focusing on technology alone, this research encourages a unified approach to preparing students for the workplace.

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Barrett, Bob. "Teaching E-Business Communications to Executive Masters of Business Administration (MBA) and Human Resource Management (HRM) Learners and Professionals". International Journal of Business Administration and Management Research 3, nr 3 (28.09.2017): 7. http://dx.doi.org/10.24178/ijbamr.2017.3.3.07.

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Communication problems in today’s business world constitute the cause for chaos, conflicts, and sometimes corruption on the behalf of employees and leaders when there is a lack in certain skills sets, ethical and logical reasoning, and overall understanding of the role and function of modern-day communications. Consequently, many communication problems can be prevented with proper standards and procedures. Many executive Masters of Business Administration (EMBA) and Human Resource Management (HRM) programs are now including business communications or components thereof communications and their program offerings. This paper will look at how technology has impacted communications in today’s workplace, as well as how the skill sets of leaders, managers, and employees do affect the communication process. Therefore, a special emphasis will be placed on use of technology, use of electronic communications, and overall training of human capital in today’s organizations. Finally, this paper will address how one university has approached the teaching of business communications with an emphasis on electronic communications in the workplace

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Lombard, Maria. "Control, Communication, and Knowledge-Building in Asian Call Centers". Communication & Language at Work 3, nr 3 (3.12.2014): 64. http://dx.doi.org/10.7146/claw.v1i3.16565.

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Communication within international call centers can be significantly complicated by breakdowns that result from multiple layers of corporate language. This case study explores training sessions and documentation developed and delivered by an American team responsible for training international call center workers located in the Philippines. Findings show that attempts to standardize and control workplace language can limit meaningful two-way communication, leaving workers to both question what they are told and invent new ways of communicating. Recommendations are presented in this study for a workplace writing model that can overcome language differences through authentic interaction.

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Dai, Yuwan, Hao Li, Wenting Xie i Tianyi Deng. "Power Distance Belief and Workplace Communication: The Mediating Role of Fear of Authority". International Journal of Environmental Research and Public Health 19, nr 5 (2.03.2022): 2932. http://dx.doi.org/10.3390/ijerph19052932.

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Power distance is the degree of acceptance of unequal distribution of power in societies. In a high power distance context, the acceptance of inequality conflicts with the operation of modern organizations, which causes obstacles to workplace communication or even triggers workplace accidents due to ineffective communication. We conducted four studies (N = 1063) to explore the relations between and mechanisms of power distance belief and workplace communication. In Study 1, the participants with high power distance belief had ineffective workplace communication—specifically ineffective communication with superiors—but no difference in communication with subordinates and colleagues. We further focused on the mechanism underlying the relationship between power distance belief and communication with superiors. A questionnaire study (Study 2) was conducted in three stages over a three-month period, and an experimental study (Study 3) indicated that fear of authority mediated the negative effect of high power distance on communication with superiors. A cross-culture study (Study 4) re-tested the hypotheses among Chinese and U.S. participants. This research provides insight into the mechanisms that explain the relationship between power distance belief and workplace communication, indicating that fear of authority is significant. Organizations should pay attention to power distance belief and fear of authority, as they may lead to workplace accidents due to communication disasters.

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Smallwood, Margaret Garnett. "The Need for Cross-Cultural Communication Instruction in U.S. Business Communication Courses". Business and Professional Communication Quarterly 83, nr 2 (19.02.2020): 133–52. http://dx.doi.org/10.1177/2329490620903730.

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U.S. undergraduate business communication (BCOM) classes teach students workplace communication fundamentals, but may not build the cross-cultural communication (CCC) skills that learners will need in today’s global workplace. This project surveyed BCOM instructors and students about the importance of including cross-cultural material in BCOM classes. While all instructors considered it at least moderately important to include CCC material, most covered the subject briefly. Students showed interest in receiving CCC training in their BCOM courses but received limited information about it in their classes. Incorporating CCC comprehensively and systematically into BCOM classrooms may help students become competent intercultural communicators.

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J. Burke, Tricia, Stephanie L. Dailey i Yaguang Zhu. "Let’s work out: communication in workplace wellness programs". International Journal of Workplace Health Management 10, nr 2 (3.04.2017): 101–15. http://dx.doi.org/10.1108/ijwhm-07-2016-0055.

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Purpose People spend a lot of time communicating with their co-workers each day; however, research has yet to explore how colleagues influence each other’s health behaviors. The purpose of this paper is to examine the association between health-related communication and health behaviors among co-workers in a workplace wellness program. Design/methodology/approach Participants (n=169) were recruited from a large south-western university and its local school district through e-mail announcements sent from a wellness administrator. Participants were part of a workplace wellness program that offers several daily group fitness classes, as well as cooking classes, and other educational programs for faculty and staff. Findings Structural equation modeling was used to examine the association between people’s perceived social influence and social support from co-workers, organizational socialization and their health behaviors. Results indicated that perceived social influence from co-workers had an indirect effect on people’s health behaviors through their perceived social support from their co-workers, as well as through their organizational socialization. Research limitations/implications These variables were examined cross-sectionally, meaning that causal relationships and directionality cannot be determined in this study. Practical implications Co-worker communication and socialization appear to be important factors in understanding individuals’ health behaviors; thus, organizations that offer workplace wellness programs should provide opportunities for socialization and co-worker communication to facilitate employees’ healthy behaviors. Originality/value Although the authors only looked at one wellness program and did not examine these variables in programs of varying sizes and types, this study uniquely incorporates interpersonal and organizational communication perspectives in order to give new insight into co-workers’ health-related communication.

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Alkema, Anne. "Foundation Level Workplace Training Programmes". Journal of Learning for Development 7, nr 2 (20.07.2020): 218–32. http://dx.doi.org/10.56059/jl4d.v7i2.377.

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This paper outlines the scale of the adult literacy and numeracy issue in New Zealand and describes a policy intervention designed to upskill employees in workplaces to help resolve the issue for them. This is the Workplace Literacy and Numeracy (WLN) Fund, which enables around 7000 employees a year to complete a 25- to 80-hour learning programme, usually in their workplace and during work time. The paper also describes what happens in workplaces while programmes are underway, and the short-term wellbeing, social, and economic outcomes that occur for individual employees. In this context, literacy and numeracy relates to the way in which adults use skills that involve reading, writing, speaking, listening, and mathematics in everyday life. It also includes digital skills in relation to how adults engage and interact with Information and Communication Technologies (ICT). These skills are those that individuals need for learning, life, and work in the 21st Century. Keywords: adult literacy and numeracy, workplace-based learning, wellbeing, social and economic outcomes.

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Tripathy, Mitashree. "Dimensions of critical thinking in workplace management & personal development: a conceptual analysis". Multidisciplinary Journal for Education, Social and Technological Sciences 7, nr 2 (6.10.2020): 1. http://dx.doi.org/10.4995/muse.2020.12925.

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<p>Globalization has caused a massive impact in the speed and nature of business all around the world. Workplace setups have grown extremely complicated and job roles have become complex. Employees suffer a hard time at workplaces as communication patterns have become increasingly intricate. Decisions made by others are no more relied on and problems have turned more crucial than ever. Judgements are expected to be drawn faster and communication crystal clear. In such a rapidly moving business world, employees are provided with only limited space and opportunities for personal growth and development. In short, the exit gate remains open for the one who does not prove to be befitting each of the complexities in business world. At this expository point, employees are required to view different problems differently and create variable approaches towards finding the solutions of the problems. The need of such powerful skill set is required not only to create a powerful vision at the workplace but also to develop other sub skills set in oneself. This paper studies on developing critical thinking skills to make careful judgements, make proper decisions, solve complex problems and wipe out the basic inability to communicate appropriately especially at workplaces. This paper provides ways to foster better workplace management and personal development especially for the employees at workplaces through critical thinking. </p>

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Janssen, Dawn, i Stephen Carradini. "Generation Z Workplace Communication Habits and Expectations". IEEE Transactions on Professional Communication 64, nr 2 (czerwiec 2021): 137–53. http://dx.doi.org/10.1109/tpc.2021.3069288.

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Turković, Berina, Munir Talović, Amila Hodžić, Šemso Ormanović i Alen Ćirić. "Communication and Emotion at Workplace – Systematic Review". International Journal of Education and Teaching 2, nr 1 (5.05.2022): 69–76. http://dx.doi.org/10.51483/ijedt.2.1.2022.69-76.

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Fortado, Bruce. "A Field Exploration of Informal Workplace Communication". Sociology Mind 01, nr 04 (2011): 212–20. http://dx.doi.org/10.4236/sm.2011.14027.

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Hovick, Shelly R. A., Renee A. Meyers i C. Erik Timmerman. "E‐mail communication in workplace romantic relationships". Communication Studies 54, nr 4 (grudzień 2003): 468–82. http://dx.doi.org/10.1080/10510970309363304.

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Bonaccio, Silvia, Jane O’Reilly, Sharon L. O’Sullivan i François Chiocchio. "Nonverbal Behavior and Communication in the Workplace". Journal of Management 42, nr 5 (2.02.2016): 1044–74. http://dx.doi.org/10.1177/0149206315621146.

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Nonverbal behavior is a hot topic in the popular management press. However, management scholars have lagged behind in understanding this important form of communication. Although some theories discuss limited aspects of nonverbal behavior, there has yet to be a comprehensive review of nonverbal behavior geared toward organizational scholars. Furthermore, the extant literature is scattered across several areas of inquiry, making the field appear disjointed and challenging to access. The purpose of this paper is to review the literature on nonverbal behavior with an eye towards applying it to organizational phenomena. We begin by defining nonverbal behavior and its components. We review and discuss several areas in the organizational sciences that are ripe for further explorations of nonverbal behavior. Throughout the paper, we offer ideas for future research as well as information on methods to study nonverbal behavior in lab and field contexts. We hope our review will encourage organizational scholars to develop a deeper understanding of how nonverbal behavior influences the social world of organizations.

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Choren, Alexander. "The Importance of Communication in the Workplace". IEEE Potentials 34, nr 3 (maj 2015): 10–11. http://dx.doi.org/10.1109/mpot.2014.2331793.

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Miller, Richard E. "Health Communication Through Workplace Smoking Discouragement Posters". Journal of Health Education 23, nr 4 (czerwiec 1992): 250–52. http://dx.doi.org/10.1080/10556699.1992.10616302.

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Attan, Anie, Abdul Halim Abdul Raof, Noor Abidah Mohd Omar, Khairi Izwan Abdullah i Masputeriah Hamzah. "Establishing the Construct of Workplace Written Communication". Procedia - Social and Behavioral Sciences 66 (grudzień 2012): 76–85. http://dx.doi.org/10.1016/j.sbspro.2012.11.249.

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