Artykuły w czasopismach na temat „Tourism organisations”
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Uran Maravić, Maja, Dejan Križaj i Miha Lesjak. "Innovation in Slovenian tourism organisations". Tourism and hospitality management 21, nr 1 (2015): 51–62. http://dx.doi.org/10.20867/thm.21.1.4.
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The purpose – Slovenian tourism organisations must constantly focus on developing variety innovations for organisations. In this paper, we present a study conducted on innovation practices in Slovenian tourism organisations. Design/methodology – In a survey conducted on Slovenia tourism organisations, we obtained data and identified their innovation performance and the innovation climate in their area of business. There are three main hypothesis tested. Findings – The research sample of 41 organisations found that most innovation in tourism organisations came through the introduction of new services (90%), followed by innovation through new organisational methods (73%), and found a high-level climate for innovation. Worse was its assessment of research activity within organisations and cooperation with external institutions (eg. universities and research institutes) and investment in innovation activities within their research and development. Results obtained from the research showed a mean value for the innovation climate-instrument of 3.83 indicating a high innovation climate for the Slovenian tourism companies included in the sample survey. Mostly, (publicly known as) more innovative active organisations responded to our survey. From such results, we find that tourism organisations included in the survey are aware of the importance of innovation, teaching organisations to communicate well and network with other organisations, are adaptable to change and engaged with their own ideas in support of the organisation's management. Originality of the research – The contribution of the research is that it has applied the generic instrument for measuring innovation climate on tourism and the first time climate is measured in Slovenia.
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Marczak, Mirosław. "ATTEMPT AT ASSESSMENT OF THE EFFECTIVENESS OF ACTIVITIES UNDERTAKEN BY NATIONAL TOURISM ORGANISATIONS AIMED AT THE CREATION OF THE COUNTRY’S TOURISM BRAND". Folia Turistica 51 (30.06.2019): 9–34. http://dx.doi.org/10.5604/01.3001.0013.1580.
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Purpose. Assessment of the effectiveness of activities undertaken as part of creating and managing the country’s tourism brand by National Tourism Organisations (NTO). Method. Empirical research concerned activities undertaken in relation to the creation and management of the country’s tourism brand by 81 NTOs that function in the area of five main world tourist regions (according to the World Tourism Organisation – UNWTO). The process of data collection and verification covers the years of 2013-2016. The used research methods include: the diagnostic survey method with the use of the questionnaire technique, direct interviews and statistical analyses. Results. Significant divergences were confirmed in the assessment concerning the effectiveness of individual activities undertaken by the NTOs examined in the area of creating and managing the country’s tourism brand. The initial hierarchy of the effectiveness of activities undertaken by the NTOs examined as part of the process of the management of the country’s tourism brand (conducted by the examined organisations) was not confirmed by the results of statistical analysis (correlations with the accepted measures of effectiveness). This is related to quasi-governmental and non-governmental organisations. Research and conclusions limitations. Empirical research solely concerned the functioning of those organisations which can be referred to as rightful NTOs, i.e. those entities which meet the basic criteria that are to be fulfilled by this type organisation (including the main task: promotion of a given country as an attractive tourist destination). Practical implications. Conclusions that follow from the study can be used by those organisations responsible for the brand management process related to a tourist reception area on different levels of administration (including local, regional and national entities). Originality. This type of analysis has not been conducted until now. Therefore, the present study offers a novel approach to the functioning of national tourism organisations by presenting the broadest ever spectrum of areas of interests related to this type organisation. Type of work. The article predominantly presents the results of empirical research.
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Kallarackal, Tomy K. "Motivational Behaviour of Tourism Industry Employees in Relation to Organisational Culture". Atna - Journal of Tourism Studies 9, nr 2 (1.07.2014): 89–112. http://dx.doi.org/10.12727/ajts.12.5.
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The productivity and effectiveness of any organisation depends mainly on the performance level of the employees in the organisation. Human behaviour scientists over the years have conducted various studies and have concluded that, the performance of employees in any organisation depends largely on their motivational behaviour. Reviews of related literature confirm the role of various factors in the motivational behaviour of employees including organisational culture. The title of the present study is ―Motivational Behaviour of Tourism Industry Employees in Relation to Organisational Culture‖. The major objective included ascertaining the relationship between motivational behaviour and organisational culture of employees working in these types of businesses. The population of the study consisted of 323 employees working in travel agencies, tour operations, airlines and hotels and resorts in Bangalore. The sampling technique employed was judgment sampling. For the present study two tools namely: Motivational Analysis of Organisations- Behaviour (MAO-B) by Pareek (2003) and Organisational Culture Survey by Pareek (2003) were used to collect data. The findings of the study show that most of the organisations in the tourism industry hold Internal and Narcissistic aspects of organisational culture reflecting the sad state of affairs prevalent in these organisations.
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Dania, Tomáš, Kateřina Mlejnková i Ida Rašovská. "Quality Destination Management". Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 67, nr 4 (2019): 1027–37. http://dx.doi.org/10.11118/actaun201967041027.
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Tourism is recognized as a significant industry worldwide, a key sector and source of development and income in several countries. The article focuses on quality management in tourist destinations in the Czech Republic. The overall objective of the present study is to uncover the evaluation of destination management by tourist organisations. Hence, the importance of destination management for each organisation based on the model of excellence EFQM (European Foundation for Quality Management) is evaluated. Moreover, the article highlights and assesses the difference between organisations which possess a certificate of quality and those which do not. Furthermore, the findings of the research, the data for which were collected from respondents at tourism organisations in the Czech Republic, can be used for assessing the competitiveness of destinations and for recommendations for sustainable development in the future.
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Bechmann Pedersen, Sune. "A Passport to Peace? Modern Tourism and Internationalist Idealism". European Review 28, nr 3 (27.02.2020): 389–402. http://dx.doi.org/10.1017/s1062798719000516.
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Catchy slogans about tourism’s peace-promoting qualities abound – ‘passport to peace’, ‘a vital force for peace’ and ‘the peace industry’, to name but a few. Yet, despite the critical scrutiny of the peace–tourism nexus in recent decades, its historical roots remain unexplored. This article traces the origins of the idea that tourism can help advance peace and international understanding. It examines the aspirations of the various international tourist organisations founded during the interwar and early post-war period. While these organisations sought to foster peaceful relations across national and cultural borders, their discourse of tourism as a force for peace also gave legitimacy to a transnational tourist industry and government attempts to secure hard currency in the Cold War.
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Qwaider Alamro, Dr Mohammad, Seied Beniamin Hosseini i Dr Ayesha Farooq. "Organizational Agility and HRM Practices: Theoretical Framework and Perspective". Restaurant Business 118, nr 12 (6.12.2019): 177–94. http://dx.doi.org/10.26643/rb.v118i12.13214.
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As a consequence of never-ending changes occurs in the business environment, organisations must ensure that they own proficient people who could adapt themselves to development. An agile organisation is one that possesses the ability to face changes and succeed with the support of competent staff and strategies. This research article emphasises the competitive advantage which organisation offer in turbulent scenario. However, This study presents a comprehensive literature review to create an apparent link between organisational agility and HRM practices. It provides an abstract landscape that acknowledges rule the people in building of organisations responsive.
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Crockett, Shane. "Innovation in Tourism Organisations". Tourism Recreation Research 23, nr 1 (styczeń 1998): 85–86. http://dx.doi.org/10.1080/02508281.1998.11014825.
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Martins, Paula Guerreiro, Ana Maria Alves Ferreira i Carlos Costa. "Tourism and third sector organisations: synergies for responsible tourism development?" tourism & Management Studies 18, nr 1 (31.01.2022): 7–16. http://dx.doi.org/10.18089/tms.2022.180101.
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The main aim of this paper is the analysis of the third sector arts, culture and local development organisations (TSO) participation in the context of tourism planning and development and to understand the characteristics of its connections to the tourism sector in the region of the Algarve. The methodological strategy is anchored in a mix-methods approach applying qualitative techniques such as semistructured interviews (n=40), document analysis, non-participant observation, and adopting a triangulation approach. There have been few empirical studies that analyse this theme, thus, identifying the forms of participation that the third sector can adopt and their characteristics constitutes one of the main contributions of this research towards reinforcing the conceptual framework in the context of responsible tourism development. The results revealed that third sector organisations display a set of characteristics that position them as active agents in the tourist planning and development processes by operating on areas such as the promotion of cultural expression, research and inventory of cultural and natural resources, raising awareness of those resources and also by actively participating in supply structuring of tourist services.
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Costa, Jorge, Mónica Montenegro i João Gomes. "Global trends challenging tourism organisations and destinations today". Worldwide Hospitality and Tourism Themes 8, nr 6 (5.12.2016): 716–19. http://dx.doi.org/10.1108/whatt-09-2016-0057.
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Purpose The main purpose of this paper is to critically review the contributions made by this theme issue to the literature by examining key trends in worldwide tourism and approaches for scanning its business environment. Design/methodology/approach A critical content analysis of the articles selected for the theme issue was undertaken. Findings From the various contributions made to the theme issue, it is possible to identify some major challenges that the tourism industry will face, these resulting from new tourist profiles, a growing middle-class, political tensions and terrorism, technological evolution and the decline in customers’ loyalty. Research limitations/implications Collectively, the articles in this theme issue provide rich insights on key trends impacting the worldwide tourism industry, as well as suggestions on how to explore the opportunities arising from the highly competitive tourism markets. The complexity of the information generated today call for innovative approaches on scanning the tourism business environment, to overcome the financial and operational constraints that those processes normally imply. Originality/value The articles selected for this theme issue present state-of-the-art research and experts’ viewpoints on tourism trends. These allow a deeper understanding of the challenges tourism organisations and destinations face today and the best-suited answers to explore the opportunities they provide.
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Hamill, Jim, Daniela Attard i Alan Stevenson. "National destination marketing organisations and Web 2.0". MERCATI & COMPETITIVITÀ, nr 1 (marzec 2009): 71–94. http://dx.doi.org/10.3280/mc2009-001005.
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- Based on a detailed review of 25 web sites, supported by in-depth personal interviews, this paper evaluates the strategic response of European DMOs to the global marketing opportunities and threats presented by the rapid growth of Web 2.0. The main conclusion is that national DMOs, from the leading tourist destinations in Europe, have made only limited progress in this area. Much still needs to be done before they are fully utilising the interactive power of Web 2.0 for building strong customer and network relationships; for engaging with and energising online communities. The surveyed DMOs exhibited a high level of awareness and understanding concerning the global marketing and customer engagement potential of Tourism 2.0. There is considerable enthusiasm for moving forward in this area. However, major barriers to Web 2.0 adoption exist, especially in relation to internal resource constraints, organisational culture and mindset, the lack of a clear vision and strategy for 2.0, concerns about the loss of control and potential brand impact of user controlled social media. A route map for DMO Tourism 2.0 strategy development and implementation is presented. Keywords: e-tourism; web 2.0; tourism 2.0; DMOs; destination marketing.
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Yallop, Anca, i Hugues Seraphin. "Big data and analytics in tourism and hospitality: opportunities and risks". Journal of Tourism Futures 6, nr 3 (28.03.2020): 257–62. http://dx.doi.org/10.1108/jtf-10-2019-0108.
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Purpose The purpose of this paper is to examine and provide insights into one of the most influential technologies impacting the tourism and hospitality industry over the next five years, i.e. big data and analytics. It reflects on both opportunities and risks that such technological advances create for both consumers and tourism organisations, highlighting the importance of data governance and processes for effective and ethical data management in both tourism and hospitality. Design/methodology/approach This paper is based on a review of academic and industry literature and access to trends data and information from a series of academic and industry databases and reports to examine how big data and analytics shape the future of the industry and the associated risks and opportunities. Findings This paper identifies and examines key opportunities and risks posed by the rising technological trend of big data and analytics in tourism and hospitality. While big data is generally regarded as beneficial to tourism and hospitality organisations, there are extensively held ethical, privacy and security concerns about it. Therefore, the paper is making the case for more research on data governance and data ethics in tourism and hospitality and posits that to successfully use data for competitive advantage, tourism and hospitality organisations need to solely expand compliance-based data governance frameworks to frameworks that include more effective privacy and ethics data solutions. Originality/value This paper provides useful insights into the use of big data and analytics for both researchers and practitioners and offers new perspectives on the debate on data governance and ethical data management in both tourism and hospitality. Because forecasts from the UNWTO indicate a significant increase in international tourist arrivals (1.8 billion tourist arrivals by 2030), the ways tourism and hospitality organisations manage customers’ data become important.
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Garavan, Thomas N., Harris Neeliah, Raj Auckloo i Raj Ragaven. "Human resource development in Mauritius: context, challenges and opportunities". European Journal of Training and Development 40, nr 4 (3.05.2016): 210–14. http://dx.doi.org/10.1108/ejtd-04-2016-0018.
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Purpose The purpose of this paper is to explore human resource development (HRD) in Mauritius and the challenges and opportunities faced by organisations in different sectors in adopting HRD practices. Findings This special issue presents four papers that explore dimensions of HRD in public sector, small- and medium-sized enterprises (SMEs) and tourism organisations. It also reports on human capital development in the Mauritian economy generally. Research limitations/implications There is a paucity of knowledge and understanding on HRD in Mauritian organisations. There is significant scope to further explore the effectiveness of national policies and interventions in enhancing HRD and human capital capability. Practical implications The four papers highlight the important role of organisational champions and of the selection and implantation of HRD practices that are good contextual fit and which can contribute to organisation performance.
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Johnstone, Jane Hamilton, Derek Bryce i Matthew J. Alexander. "Using mobile methods to understand multifaceted heritage organisations". International Journal of Contemporary Hospitality Management 32, nr 4 (18.11.2019): 1675–91. http://dx.doi.org/10.1108/ijchm-04-2019-0400.
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Purpose This paper aims to evaluate the possibilities associated with go-along technique and other mobile qualitative methods augmenting other qualitative methods as a novel approach to developing understanding of multifaceted organisations. Design/methodology/approach The study explores the challenges associated with “static” qualitative methods for understanding multifaceted organisations and evaluates how a range of mobile methods can achieve a greater depth of analysis when researching complex hospitality and tourism settings. The paper uses an illustrative empirical case where mobile methods are used as part of a multi-method qualitative study exploring ancestral tourism in a large, heterogeneous tourism organisation. Findings This research highlights how mobile methods can service to: broaden the scope of interviews through introducing enhanced meaning and spontaneity; afford opportunity to explore and verify interview findings in informal settings; and widen participation in the study through ongoing recruitment of participants. Practical implications The authors identify implications for researchers working within hospitality and tourism who can gain additional insight by augmenting qualitative studies with mobile methods. Originality/value This paper identifies challenges in using more static qualitative methods when seeking understanding of complex, multifaceted tourism organisations where work activities are mobile and spatially dispersed. This research highlights the value of mobile methods in combination with other qualitative methods, to gain greater understanding of these organisations.
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Peric, Marko, i Jelena Djurkin. "Systems thinking and alternative business model for responsible tourist destination". Kybernetes 43, nr 3/4 (1.04.2014): 480–96. http://dx.doi.org/10.1108/k-07-2013-0132.
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Purpose – Providing a new approach to the destination management oriented on the social responsibility and keeping the interests of local community at the forefront of tourism development. The paper aims to discuss these issues. Design/methodology/approach – Key concepts from systems theory, stakeholder management and social enterprises theories are rethought from the perspective of tourist destination. Main characteristics of the model of community-based organisational structure are identified as well as demands for socially responsible practices and a case study method is used for holistic and in-depth analysis on a real community-based tourism enterprise (CBTE). Findings – The paper proposed innovative socially responsible organisational business model aiming to serve the interests of local community. Interlinking the economic and social objectives in managing the tourist offer on destination level is the critical issue when cooperation of various stakeholders is concerned. Originality/value – The paper provides new insight on organising the tourism offer in the destination by using CBTE model. Findings might give impetus for new lines of research oriented on socially sustainable organisational models for responsible destinations. Recommendations suggested by the paper can be used in designing new destination management organisations oriented on developing community-based tourism practices in socially responsible manner.
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Yilmaz, Ayse Atar, i Ece Konaklioglu. "Leadership styles and their effect on employees: a comparative study of two Mediterranean tourism destinations". Tourism & Management Studies 18, nr 2 (30.04.2022): 51–59. http://dx.doi.org/10.18089/tms.2022.180204.
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The primary objective is to correlate the relationship between the variables in order to determine the effect of leader behaviour on organisational silence, organisational silence on organisational cynicism and organisational cynicism on psychological well-being. The study also aims to foreground the difference with respect to these variables in two countries chosen as the sampling universe and draw a comparative analysis of the leadership types adopted by the manager of hospitality organisations in respective countries and personnel's attitude toward the respective hospitality organisations they work for. Research population consists of 4 and 5-star hospitality organisations operating in different centers of Turkey and Italy. Comparative analyses were conducted based on the findings of whether the said variables in this intercultural study between Turkey and Italy offered any intercultural difference among the employees in hospitality organisations. It surfaced that, except for organisational silence, there existed a difference in all other variables. Besides, cyclical model pertaining to emergent variables in the study exposed a different dimension of this study. In the light of all these findings, suggestions that could hold both theoretical and practical values for the researchers as well as practitioners were provided.
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Yilmaz, Ayse Atar, i Ece Konaklioglu. "Leadership styles and their effect on employees: a comparative study of two Mediterranean tourism destinations". Tourism & Management Studies 18, nr 2 (30.04.2022): 51–59. http://dx.doi.org/10.18089/tms.2022.180204.
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The primary objective is to correlate the relationship between the variables in order to determine the effect of leader behaviour on organisational silence, organisational silence on organisational cynicism and organisational cynicism on psychological well-being. The study also aims to foreground the difference with respect to these variables in two countries chosen as the sampling universe and draw a comparative analysis of the leadership types adopted by the manager of hospitality organisations in respective countries and personnel's attitude toward the respective hospitality organisations they work for. Research population consists of 4 and 5-star hospitality organisations operating in different centers of Turkey and Italy. Comparative analyses were conducted based on the findings of whether the said variables in this intercultural study between Turkey and Italy offered any intercultural difference among the employees in hospitality organisations. It surfaced that, except for organisational silence, there existed a difference in all other variables. Besides, cyclical model pertaining to emergent variables in the study exposed a different dimension of this study. In the light of all these findings, suggestions that could hold both theoretical and practical values for the researchers as well as practitioners were provided.
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Sarabia-Molina, Myriam Yolanda, Jakson Renner Rodrigues Soares i Rubén Camilo Lois-González. "Innovations in Community-Based Tourism: Social Responsibility Actions in the Rural Tourism in the Province of Santa Elena–Ecuador". Sustainability 14, nr 20 (20.10.2022): 13589. http://dx.doi.org/10.3390/su142013589.
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Although in many cases community-based tourism does not take place within the formal parameters of the company, your practices encompass responsible tourism activities that allow the active participation of the community, from an intercultural perspective, adequate management of the natural and cultural heritage, based on a principle of equity and the distribution of local benefits. The aim of this research was to understand the relationship between the actions and dimensions of social responsibility carried out in communities that practice community-based tourism, with the aim of establishing appropriate indicators of organisation and sustainable local development. However, no studies linking community-based tourism and social responsibility were found in the literature, as the latter was always related to formal organisations. In order to achieve this objective, a interview was carried out from an exploratory qualitative perspective. The data analysed made it possible to understand the level of SR of the actors in rural communities and its close relationship with the social responsibility actions carried out in the practice of community-based tourism. Indicators of local organisation and development that influence the sustainability of rural communities as tourist destinations were also detected.
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Domanović, Violeta. "STRATEGIC POSITIONING AND COMPETITIVE ADVANTAGES OF THE TOURIST ORGANISATIONS". Tourism and hospitality management 10, nr 3-4 (grudzień 2004): 65–78. http://dx.doi.org/10.20867/thm.10.3-4.5.
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The paper will be focused on strategic positioning and competitive advantages of the tourist organisations, as well as on some economic effects of the chosen corporate/business strategy. As with any economic activity, the tourism industry is associated with an array of potential benefits and costs. It is common in the tourism literature, for the sake of convenience, to classify these impacts as economic, socio-cultural or environmental. These impacts are often closely interrelated. But, economic benefits and costs are primary rationale for pursuing tourism and relatively easier to quantify than the other categories, although this is not to say that the task is simple. Besides, there will be a few words about the interrelationship among resources, capabilities, core competencies and alternative corporate strategies as well as about their role in competitive advantages acquiring.
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Zehrer, Anita, Harald Pechlaner i Frieda Raich. "Satisfaction profiles and tourism curricula – tourism organisations under study". Tourism Review 62, nr 1 (luty 2007): 25–33. http://dx.doi.org/10.1108/16605370780000159.
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Magaš, Dragan, i Lorena Bašan. "TOURISM DESTINATION MANAGEMENT COMPANY (DMC): A CENTRAL ACTOR OF A DESTINATION AS A MILIEU". Tourism and hospitality management 13, nr 3 (2007): 615–26. http://dx.doi.org/10.20867/thm.13.3.8.
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Today in Croatia, discordant views can be encountered at local and regional levels regarding responsibilities for the development of towns, municipalities and counties as tourism destinations. This underlines the necessity of establishing a superior tourism organisation that would integrate the interests of local authorities, tourism organisations, tourism supply providers and residents, and that would, on the one hand, possess the legitimate authority, knowledge and vision needed for destination development, while, on the other hand, it would be accountable for the destination’s development.
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Królikowska, Karolina, i Edyta Pijet-Migoń. "CULINARY TOURISM IN REGIONAL AND MUNICIPAL STRATEGIES OF TOURISM DEVELOPMENT". Folia Turistica 51 (30.06.2019): 36–58. http://dx.doi.org/10.5604/01.3001.0013.1581.
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Purpose. The aim of this paper is to check to what extent culinary tourism and its various forms are included in tourism development strategies developed for individual voivodships as well as cities with the status of regional capitals. The second goal is to find out what types of culinary tourism products (culinary routes, festivals, etc.) are promoted by regional tourist organisations. The authors also tried to verify whether the culinary tourism offer is specific for individual regions and whether it may contribute to the regional branding strategy. Method. The analysis of regional tourism related strategic documents valid in January 2018 was performed in terms of culinary tourism. Additionally, analysis of websites regarding all regional tourist organisations was carried out and the validity of the offer was checked via telephone calls. Findings. In the analysed documents, culinary heritage usually appears within the context of cultural tourism and agritourism. Only in the Lubuskie voivodeship were wine and culinary tourism considered as the leading forms of tourism in the region. It is precisely the Lubuskie voivodship that plans to build its tourist brand on the basis of culinary heritage. In other cases, local cuisine usually appears at the level of operational goals or as an element of other tourist products. In the Pomeranian voivodeship, brand specialties that go beyond the culinary traditions of the region were proposed in a creative way. Research and conclusions limitations. Not all voivodships have current tourism related strategic documents. Some regions still base on strategies that were developed for earlier periods. Practical implications. Analysis shows that not all projects related to culinary tourism are long-term in nature, especially regarding culinary trails. Some even interesting initiatives have not been continued, thus tourists were not even aware they existed. Originality. According to the authors’ knowledge, this is the first analysis of strategic documents in Poland within the context of culinary tourism. Type of paper. The article presents the results of empirical research.
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Tzanelli, Rodanthi, i Gauthami Kamalika Jayathilaka. "Worldmaking in Sri Lankan Heritage Design: The Case of Travel Writers". ATHENS JOURNAL OF TOURISM 8, nr 4 (9.11.2021): 213–32. http://dx.doi.org/10.30958/ajt.8-4-1.
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This article develops an analytical model to examine how heritage tourism mobilities are designed by travel writers. Using Sri Lanka as an example, we thematise professional activity in heritage tourism through a blend of Margaret Archer’s work on reflexivity in late modernity and Keith Hollinshead’s ‘worldmaking authority/agency’ to understand the factors driving tourist design. Our model replaces Jensen’s focus on ‘design’ as a fixed creative property with ‘designing’ as creativity in motion, here collaborative and solidary, there conflictual and endorsing creative inequalities. Our theoretical blend informs the organisation of Sri Lankan heritage tourist professionals into three active categories: ‘communicatives’ (with an emphasis on developing closed-communal solidarity), ‘autonomous’ (with an emphasis on virtual reconstitutions of community beyond geographical fixity that may support tourist entrepreneurialism), and ‘meta-reflexives’ (with an emphasis on bringing tourist markets and communities in a dialogue beneficial for the latter) This typology accommodates disparate worldmaking vistas and forms of tourist design agency that then feed back into authorial tourist scripts, promoted by institutions, organisations and even communities. Thus, agency develops both self-reflexively and through negotiations with independently existing authorial forces driving tourist design managed by the nation state and its own biographical records. Keywords: agency, designing mobilities, reflexivity, heritage tourism, worldmaking
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Thomas, Rhodri, i Emma Wood. "The absorptive capacity of tourism organisations". Annals of Tourism Research 54 (wrzesień 2015): 84–99. http://dx.doi.org/10.1016/j.annals.2015.06.004.
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Remoaldo, Paula, Olga Matos, Ricardo Gôja, Juliana Alves i Nancy Duxbury. "Management Practices in Creative Tourism: Narratives by Managers from International Institutions to a More Sustainable Form of Tourism". Geosciences 10, nr 2 (25.01.2020): 46. http://dx.doi.org/10.3390/geosciences10020046.
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This article analyses the managerial practices implemented by international organisations that provide platforms for promoting and carrying out creative tourism activities and workshops. The methodology of this research was conducted in four phases. The first phase consisted of Internet-based research to identify organisations involved in creative tourism and 24 institutions were found. In the second phase, we analysed the information provided on the institutions’ websites. In the third phase, we prepared an interview script and sent it to those institutions. We received 12 positive replies and held a semi-structured interview with those managers. In the last phase, the narratives of the interviews were subjected to content analysis. The 12 managers interviewed, between the ages of 35 and 56, belong to public and private entities and lead technical teams. The studied institutions displayed good practices for creative tourism and strategic lines to consolidate this tourist product in the future. This study is pertinent and original because no international study has analysed in detail the management practices implemented by creative tourism platforms and a consistent characterisation of the profile of the creative tourist is yet to be outlined. It can also help institutions involved in creative tourism to better understand the international state of the field in this tourism segment.
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ODUNCUOĞLU, Funda, i Esin YÜCEL. "A THEORETICAL STUDY DIRECTED AT THE ACCESSIBLE TOURISM MARKET UNDER THE TRAVEL VALUE CHAIN". Business & Management Studies: An International Journal 7, nr 5 (25.12.2019): 2208–24. http://dx.doi.org/10.15295/bmij.v7i5.1325.
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What lies at the basis of all travel and tourism activities is ensuring that the many different products and services required by the tourist during his / her travels are provided by different organisations and businesses. Value Chain Analysis is a useful technique for the purposes of gaining an understanding of the contents of these products and services, and establishing an associative understanding between the organisations and businesses which provide these. The purpose of this study is to evaluate the accessible tourism market, which is an important market throughout the whole world, under the elements of the travel value chain. In this context, the concepts of accessible tourism, the accessible tourism market and the characteristics of the sub-groups which constitute the market are explained first, followed by an explanation of the concept of the travel value chain and an assessment of the accessible tourism market under the elements of the travel value chain.
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Safitri, Lies Utami Efni. "Conflict management of Lake Toba halal tourism planning in the perspective of organisational communication". Jurnal Studi Komunikasi (Indonesian Journal of Communications Studies) 5, nr 2 (30.06.2021): 349–64. http://dx.doi.org/10.25139/jsk.v5i2.3573.
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The issue of planning for halal tourism in Lake Toba is controversial, in the form of rejection from residents around the Lake Toba area, this is due to two factors; namely, the issue of halal tourism is considered to threaten the cultural existence of the Batak people and the threat of Islamisation through the medium of halal tourism. This tension requires local governments to take conflict management steps following the existing historical, social context. This study uses an organisational communication perspective to describe the conflicts that occur. This study's findings are that the local government of North Sumatra has not optimally used an organisational communication approach involving all cultural-based community organisations to formulate a mutual agreement regarding halal tourism plans in Lake Toba.
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Nassar, Mohamed A., i Michel Zaitouni. "Perceived performance appraisal justice in Egyptian chain hotels". International Journal of Culture, Tourism and Hospitality Research 9, nr 3 (3.08.2015): 329–45. http://dx.doi.org/10.1108/ijcthr-04-2015-0028.
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Purpose – This paper aims to examine the relationships between perceptions of organisational justice, perceived competence of supervisor and perceived supervisory support (PSS) in hotel employees in Egypt. Design/methodology/approach – Employees who worked in chain hotels in two cities completed questionnaires on each dimension. Principal component analysis and hierarchical regression analysis were used to evaluate relationships among the dimensions to test the hypothesis that PSS mediates the relationship between perceived organisational justice and perceived competence of supervisor. Findings – Measures of organisational justice, perceived competence of supervisor and PSS were all positively related to one another. PSS partially mediated the relationship between organisational justice and perceived competence of supervisor. Research limitations/implications – Results indicate that employees who perceive their managers to be supportive and their organisations to be fair and just also believe that their supervisors are more competent. However, these results are only a cross-sectional snapshot, and future studies could examine how employee attitudes change over time and what factors contribute most to establishing perceptions of managerial competence and trust in the organisation. Practical implications – The findings suggest that organisations should develop policies that allow managers to foster supportive and transparent relationships with employees to establish confidence between employee and both manager and organisation. Originality/value – This study is the first of its kind to evaluate the mediating effects of PSS on organisational justice and perceived competence of supervisor in Egypt and in the hospitality industry.
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Ivanova, Petya, i Mahmoud Khalifa. "The Role of Non-Governmental Organisations in Development Tourism Sector: A Comparative Study Between Bulgaria and Egypt". Central European Journal of International and Security Studies 13, nr 1 (22.03.2019): 86–99. http://dx.doi.org/10.51870/cejiss.a130104.
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There are two main parts of the article that present the Bulgarian and Egyptian non-governmental organisations in the field of tourism. The legislative framework and conditions for registration of such organisations as well as their role in the overall management of tourism in both countries differ. Special attention is paid to non-governmental organisations, which are created in Bulgaria and Egypt on a trade, product and territorial basis, and their roles in development tourism sector.
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Easton, Siân, i Nicholas Wise. "Online portrayals of volunteer tourism in Nepal". Worldwide Hospitality and Tourism Themes 7, nr 2 (13.04.2015): 141–58. http://dx.doi.org/10.1108/whatt-12-2014-0051.
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Purpose – This study aims to contribute perspective into how user-generated content (UGC) can be found to reinforce, or challenge, the commercial promotion of volunteer tourism in Nepal. Volunteer tourism is an expanding alternative niche market spanning the globe. More understanding is needed to identify potential conflicts that may arise in relation to information communicated via official promotional materials from volunteer tourism organisation websites and from UGC on sites such as TripAdvisor. Design/methodology/approach – A qualitative content analysis of websites and online UGC gathered from identified promotional websites and TripAdvisor used to inform and persuade tourists was analysed. Findings – Three themes emerged from the analysis of promotional websites: perspective outcomes of volunteerism on locals and VolunTourists, requirements of participating volunteers and the ability of volunteer organisations to effectively meet expectations. The TripAdvisor forum content is broken down into two main areas: requests/recommendations and critical reflections. UGC is playing a pivotal role to inform future VolunTourists, based on experiences by previous volunteers. Commercial websites emphasise achievable positive outcomes by unskilled/unqualified volunteers, with the support of credible volunteer organisations. Conversely, UGC focusses on negative outcomes associated with volunteer tourism. Research limitations/implications – This study provides insights into how online platforms are being used by consumers. This study suggests that significant disparities exist between content communicated via promotional websites and UGC, with a number of important implications discussed. Originality/value – This study aims to address this gap in the understanding of the authors through the analysis of emerged themes communicated via Nepal volunteer websites and TripAdvisor forums. Moreover, there is a need for volunteers to be more informed about the complexities of the industry and volunteer organisations, acknowledging more needs to be considered to meet the requirements/expectations of volunteers.
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Benson, Angela Maria, i Steven Henderson. "A strategic analysis of volunteer tourism organisations". Service Industries Journal 31, nr 3 (luty 2011): 405–24. http://dx.doi.org/10.1080/02642060902822091.
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Wight, Alexander Craig. "Identifying best practice in national tourism organisations". Journal of Vacation Marketing 19, nr 2 (kwiecień 2013): 133–48. http://dx.doi.org/10.1177/1356766712463717.
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Maciąg, Justyna. "The Role of Tourist Networks in the Improvement of the Destination Product’s Quality – Results of Research". Folia Turistica 38 (31.03.2016): 0. http://dx.doi.org/10.5604/01.3001.0008.9388.
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Purpose. The aim of paper is to present the survey results to determine and assess the role of tourism networks in improving the quality of a tourism destination product. Method. The study was based on: the literature analysis method and other sources of data and interview technique. Findings. The study indicates that network organisations influence the quality of tourist destination in main dimensions of: Reliability, Assurance and Responsiveness. Less activity can be observed in the dimensions: Tangibles and Empathy. Direct effects in terms of improving the quality of tourism infrastructure are indicated by these organizations, which represent the majority share of local government units. Research indicates a low level of development of ethical attitudes. However, it should be noted that activities of network organizations are often distracted. Research and conclusion limitations . Investigated network organizations do not have clearly defined strategies, evaluation was based on self–evaluation made by organization leaders, restrictions on access to information of the network organizations. Practical implications. The study highlighted further directions of improving the tourism product of destination in terms of both organizational and individual dimensions of quality. Originality. The originality of the study is an attempt of influence evaluation of network organisations on quality of tourist destination. The novelty is also empirical verification of theoretical postulates regarding the role of network organizations in improving the quality of tourist products of a destination which have been formulated in the literature. Type of paper. Research paper.
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Rothe, Peggie, Chris Heywood, Matti Christersson i Anna-Liisa Sarasoja. "Office relocation management in Finland – challenges and service opportunities". Property Management 33, nr 4 (17.08.2015): 348–66. http://dx.doi.org/10.1108/pm-04-2014-0019.
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Purpose – The purpose of this paper is to increase the understanding of the management of office relocations in Finnish organisations with a focus on the use of, and need for, external advisory services. Design/methodology/approach – The study used a sequential mixed method approach. First, the use of relocation-related services, and organisations’ perception of the need for them, was assessed through a questionnaire sent to all organisations with more than 50 employees in the Helsinki Metropolitan Area (HMA). The data includes 83 responses. Subsequently, service experiences, perceived service needs, and the challenges that organisations face in relocation are studied through thematic interviews with 15 organisations that have recently relocated. Findings – The findings show that, despite facing many challenges when relocating, many organisations do not consider using external service providers. Most organisations do not acknowledge the complexity of the process until afterwards, and they also lack knowledge of the availability of relocation-related services. Research limitations/implications – The main limitation is the population size of the questionnaire. A larger population would have allowed for more generalisations, but the results do provide insight into the organisations’ issues in managing their relocations. Practical implications – In order to facilitate the better organisational relocation experiences, and to develop the market for relocation-related services, service providers need to begin educating organisations of the challenges and opportunities of relocation, and successively increase the awareness of the availability of services. Originality/value – Relocation, when it is considered in the literature, is most often construed as being about location, or site selection. This study approaches the phenomenon from the organisations’ perspective and considers relocation a process that needs to be managed.
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Pérez Guilarte, Yamilé, i Daniel Barreiro Quintáns. "Using Big Data to Measure Tourist Sustainability: Myth or Reality?" Sustainability 11, nr 20 (13.10.2019): 5641. http://dx.doi.org/10.3390/su11205641.
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The concern about the production of international standards to measure the sustainability of tourism is present today, especially the discourse on the introduction of new sources. This article aims to survey and describe the main approaches and methodologies to use big data to measure tourism sustainability. Successful cases are addressed by explaining the main opportunities and challenges for the creation of official tourist statistics. A comprehensive review of publications regarding this field was carried out by applying the systematic literature review technique. This contributes a knowledge base to destination management organisations to encourage the implementation of official tourism statistics systems using big data.
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Mclaren, Linde, i Ernie Heath. "Towards a framework for identifying and engaging rural tourism route stakeholders in southern Africa". Africanus: Journal of Development Studies 43, nr 1 (14.11.2018): 18–32. http://dx.doi.org/10.25159/0304-615x/5063.
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Several southern African governments view rural tourism development as a strategy for employment creation in rural areas where few other opportunities for poverty alleviation exist. Rural tourism routes can attract tourists from developed tourism nodes to rural areas. On both the strategic and operational levels, rural tourism routes can only function effectively if they have the support and co-operation of the wide range of stakeholders in the route. While some stakeholders are readily identified, others are not immediately apparent or may not be recognised as stakeholders in the route. Based on a qualitative study, a framework is developed to identify and link the range of stakeholders in southern African rural tourism routes. Three different groups of stakeholders are identified; each play different roles in the sustainable success of a rural tourism route, namely demand-side stakeholders or visitors, core stakeholders or tourism service providers on the route, and enabling stakeholders, who influence both the route operations and the environment in which the route operates. Finally, recommendations are made for rural tourism route organisations to engage with a range of stakeholders through an inclusive membership structure of the route organisation. Further research is also suggested on the nature and format of route organisation and membership structures to ensure sustainable route development.
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Araújo, Luís. "Measuring tourism success: how European National Tourism Organisations are shifting the paradigm". Worldwide Hospitality and Tourism Themes 14, nr 1 (31.12.2021): 79–84. http://dx.doi.org/10.1108/whatt-10-2021-0136.
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PurposeThe paper analyses the dramatic global slowdown of tourism caused by the pandemic and how it has provided an exceptional opportunity for the tourism sector to reassess both its priorities and practices, especially in relation to our planet and society.Design/methodology/approachThis paper provides an analysis of the European Travel Commission's position regarding the development of a sustainable tourism ecosystem and the definition of new metrics to measure this transition, thus allowing European National Tourism Organisations (NTOs) to share knowledge and learn from each other.FindingsNTOs across Europe are at different stages in their journey towards a sustainable tourism development model. Some destinations are still focussing on attracting more travellers from international markets while others at a more mature stage, are switching their work towards the management of tourism flows. These latter examples support the approach that developing a tourism strategy should start with the needs of the destination, and the local people should be directly and fully involved in the tourism strategy. Initiatives such as this can support tourism decision-making based on data and firm evidence and help to address doubts and common misunderstandings around how residents feel.Originality/valueThis paper highlights how the European Travel Commission, together with its members, are working towards a new world benchmark for responsible, sustainable and innovative tourism in response to exponential growth of demand, the reality of the ecological transition and the emergence of a new digital era.
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Amersdorffer, Daniel, Florian Bauhuber i Jens Oellrich. "The economic and cultural aspects of the social web". Journal of Vacation Marketing 18, nr 3 (lipiec 2012): 175–84. http://dx.doi.org/10.1177/1356766712449364.
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The social web is more than a technological innovation: it is a social innovation – it changes the way people and companies interact and communicate. New business models, new structures and new hierarchies in tourism enterprises and tourism organisations are the reason for this transformation. Because of this circumstance, tourism organisations and companies not only meet tough challenges, but also hold a multiplicity of potential. The environment of tourism is going to change permanently by the influence of the social web on media landscapes, media consumption and the construction of tourism imaginations. This article visualises the challenges in tourism associated with the developments of the social web out of a scientific and practical point of view.
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Škafar, Alenka. "Overview of tourism statistics at the Statistical office of the Republic Slovenia". Tourism and hospitality management 4, nr 1 (lipiec 1998): 135–44. http://dx.doi.org/10.20867/thm.4.1.12.
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The article presents the current situation of tourism statistics whose most important part is monthly accommodation statistics. This was revised in cooperation with the Swiss Federal Statistical Office and is nowadays in line with the European standards. Every three years two rather comprehensive sample surveys arc carried out: one on the frontiers where foreign travellers are leaving Slovenia and the other in the accommodation establishments. Sample surveys are the most important source of data on inbound tourism in Slovenia. As a part of the Household Budget Survey, the sample survey on travels of domestic population is carried out. In the field of tourism, the Statistical Office of the Republic of Slovenia cooperates with some international organisations, such as WTO (World Tourism Organisation), Eurostat (European Statistical Office) and some others.
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J. du Plessis, Andries, Nalinh Douangphichit i Patrick Dodd. "HRM in Relation To Employee Motivation and Job Performance in the Hospitality Industry". Journal of International Business Research and Marketing 1, nr 4 (2015): 12–21. http://dx.doi.org/10.18775/jibrm.1849-8558.2015.14.3002.
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The hospitality industry refers to organisations that provide accommodation and food services for people when they travel. The hospitality industry is also known as a “people business”. The hotels and catering organisations underperform, still deliver inadequate services, and provide limited facilities compared to similar businesses in the same region. This can have a negative impact on the tourism industry in Laos. HRM potentially contributes to employee work performance in the organisation. The performance of employees in hotel organisations can be judged or measured by their attentiveness, their friendliness, their appearances, their attitudes, and the way they carry out and perform their assigned tasks. Most of the respondents feel that their organisations create the conditions whereby they are motivated to work harder. The hotel industry recognises the importance of training in relation to their work performed. The main factor that brings about high level of job satisfaction and motivation is salary.
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Lin, Zhibin, Guangren He i Ilias P. Vlachos. "Britain in bloom? A study into Chinese tourists’ experience". EuroMed Journal of Business 10, nr 3 (7.09.2015): 297–310. http://dx.doi.org/10.1108/emjb-09-2014-0030.
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Purpose – The purpose of this paper is to examine Chinese tourists’ experience of Britain based on a conceptual model of tourist satisfaction and destination loyalty, and to identify key issues that tourism organisations could address to provide an excellent experience for Chinese tourists. Design/methodology/approach – Data were collected in collaboration with a tour operator; and 275 valid responses were received. Partial Least Square Structural Equation Modelling was used for data analysis. Findings – The key destination attributes of Britain such as heritage sites, natural scenery and customer service provide an excellent experience for Chinese tourists. Other British destination attributes such as shopping facilities, food, accommodation, entertainment and night life are less impressive. Research limitations/implications – The sample was drawn from Chinese tourists visiting Britain on package tours, which limits the generalisation of results to other Chinese tourists and other European/Mediterranean destinations. Practical implications – There are two key challenges for British destination tourism managers: first, to maintain the current quality levels in the attributes that generate tourist satisfaction; and second, to concentrate on improving attributes with low performance ratings such as shopping, food and drink, accommodation, entertainment and night life. As the characteristics of Chinese tourists are culture-specific rather than destination-specific, tourism managers in other European destinations may find these recommendations useful too. Originality/value – This is one of the first studies to examine Chinese tourists’ experience of a European destination. The results reveal unique characteristics of Chinese tourist requirements, which provide useful implications for tourism organisations to adapt their service strategies to better cater to this growing group of travellers.
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Barron, Paul, Anna Leask i Alan Fyall. "Engaging the multi-generational workforce in tourism and hospitality". Tourism Review 69, nr 4 (11.11.2014): 245–63. http://dx.doi.org/10.1108/tr-04-2014-0017.
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Purpose – The purpose of this study is to present strategies that hospitality and tourism organisations might adopt as a means of encouraging employee engagement, thus enabling the more effective management of an increasingly multi-generational workforce. This paper evaluates current strategies being adopted that might encourage employee engagement by a selection of hospitality and tourism organisations and develop recommendations for organisations wishing to more effectively engage the multi-generational workforce. Design/methodology/approach – This study adopts a mixed methods approach and presents findings based on a series of semi-structured interviews with management and self-completion questionnaires aimed at employees. Findings – The relationship between the supervisor and the employee remains a key enhancer regarding engagement and employees are increasingly demanding more contemporary methods of communication. Employers should take note of generational characteristics and adopt flexible policies attractive to all employees. Practical implications – This paper contributes no t only to the debate regarding generational differences in the workplace but it also identifies that the various generations evident in tourism organisations are desirous of similar working conditions and benefits. Organisations should consider the development of a range of packages that focus on linking employees with their purpose, their colleagues and their resources as a means of encouraging employee engagement. Originality/value – This study contributes to the debate regarding employee engagement and compares and contrasts initiatives that various tourism and hospitality organisations are adopting as a means of encouraging employee engagement. The study also elicits the views of the organisations employees to understand the extent of the effectiveness of such initiatives and makes recommendations regarding the most effective initiatives from both a management and employee perspective.
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Carneiro, Maria João, Joana Alves, Celeste Eusébio, Liliana Saraiva i Leonor Teixeira. "The role of social organisations in the promotion of recreation and tourism activities for people with special needs". European Journal of Tourism Research 30 (20.10.2021): 3013. http://dx.doi.org/10.54055/ejtr.v30i.2153.
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Although leisure and tourism are recognised as rights for all people, many people with special needs (PwSN) still have very limited opportunities for participating in these activities. Social organisations (SO) are potential mediators between the tourism industry and this market, especially for reducing barriers to participation. However, there is a lack of research on the role these organisations perform as facilitators of access to leisure and tourism. This paper aims to identify the difficulties faced and strategies adopted by SO when developing recreation and tourism activities, as well as the benefits of these activities for PwSN. A qualitative approach was adopted, namely semi-structured interviews with representatives of Portuguese SO working with PwSN. The findings highlight that Portuguese SO have had a dynamic and proactive behaviour in the development of recreation and tourism activities, contributing to increased access of PwSN to tourism activities, especially for people belonging to socially and economically disadvantaged groups. However, the results also show that SO face several constraints, specifically financial constraints, lack of specialised human resources and the lack of suitable tourism supply (e.g. accommodation, transportation) for this market. The paper ends with strategies that these organisations may adopt to cope with these constraints.
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José Valente, Flávio, Dianne Dredge i Gui Lohmann. "Leadership capacity in two Brazilian regional tourism organisations". Tourism Review 69, nr 1 (14.04.2014): 10–24. http://dx.doi.org/10.1108/tr-07-2013-0039.
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Purpose – This paper examines the leadership practices of two Brazilian regional tourism organisations (RTOs) using an exploratory case study. Design/methodology/approach – The research adopts an embedded case study approach, permitting the comparison of the leadership phenomenon in the “Instituto Estrada Real” (the IER) and the “Associação Circuito do Ouro” (the ACO). Semi-structured interviews (n=14) were undertaken to gather information from the RTOs' executives and actors/followers influenced directly by RTO leadership in order to obtain their perceptions about leadership practice. Findings – Four leadership themes emerged: capacity to produce results, capacity to mobilise followers, articulation and communication of goals and actions, and articulation of roles and responsibilities. The findings are discussed in regards to the hierarchical and market governance structures of the two RTOs and the implications for leadership practice. The interviewees identified that transactional forms of leadership dominated the hierarchical governance structure of the ACO and that it was able to mobilise effectively other levels of government. However, this leadership does not deliver results at the speed required by the private sector. The IER is a market-led governance structure and its leadership practices effectively mobilised the private sector. However, it was found to operate in isolation from government and other key tourism stakeholders. Originality/value – This paper draws together the regional tourism management and leadership literature, making both theoretical and applied contributions to regional tourism leadership.
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Carlisle, Sheena, Stanislav Ivanov, Corne Dijkmans i Bartolome Marco-Lajara. "Environmental Skills Gaps in Tourism and Hospitality Organisations". Tourism 70, nr 3 (14.06.2022): 411–31. http://dx.doi.org/10.37741/t.70.3.6.
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This research analyses the current self-reported level of proficiency of environmental skills, the required future level of proficiency, and the gaps between them. Given the increasingly urgent need for the tourism industry to take action to support environmental management practices, this research provides evidence of key environmental skill gaps. Mixed methods research is applied where the sample includes 1404 respondents to a questionnaire and 264 interviewees from senior management of organisations from five tourism sectors (accommodation establishments, food and beverage outlets, destination management organisations, tour operators and travel agents, visitor attractions) in eight European countries. Analysis of variance, t-tests, correlation and cluster analyses, and Pearson Chi-square tests were employed for data analysis. The findings revealed that the country of registration, the size and the tourism sector type influence significantly the current and future proficiency levels of environmental skills, and the gaps between them. Most respondents did not receive environmental skills training. Theoretical, managerial and policy implications are also discussed.
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Iacovou, Constantinos A. "Social media marketing in hospitality and tourism organisations". International Journal of Teaching and Case Studies 12, nr 2 (2021): 1. http://dx.doi.org/10.1504/ijtcs.2021.10037541.
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Iacovou, Constantinos A. "Social media marketing in hospitality and tourism organisations". International Journal of Teaching and Case Studies 12, nr 2 (2021): 105. http://dx.doi.org/10.1504/ijtcs.2021.116133.
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Huggins, M. "Working-class Organisations and Popular Tourism, 1840-1970". English Historical Review CXXI, nr 492 (1.06.2006): 957–58. http://dx.doi.org/10.1093/ehr/cel194.
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Pike, Steven, i Charlie Ives. "The restructuring of New Zealand's Regional Tourism Organisations". Journal of Destination Marketing & Management 9 (wrzesień 2018): 371–73. http://dx.doi.org/10.1016/j.jdmm.2017.11.005.
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de Brito, Paula Martins, Ana Maria Ferreira i Carlos Costa. "Tourism and Third Sector Organisations—Strangers or Partners?" Tourism Planning & Development 8, nr 1 (luty 2011): 87–100. http://dx.doi.org/10.1080/21568316.2011.554741.
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Steele, Jessica, Dianne Dredge i Pascal Scherrer. "Monitoring and evaluation practices of volunteer tourism organisations". Journal of Sustainable Tourism 25, nr 11 (11.04.2017): 1674–90. http://dx.doi.org/10.1080/09669582.2017.1306067.
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