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1
Scholes, James. "Extending the application of Soft Systems Methodology". Thesis, Lancaster University, 1986. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.292912.
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Holwell, Susan. "Soft systems methodology and its role in information systems". Thesis, Lancaster University, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.364316.
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Mirijamdotter, Anita. "A multi-modal systems extension to soft systems methodology". Doctoral thesis, Luleå, 1998. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-18309.
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This thesis develops a design method for social systems that do not fit the conventional industrial pattern and that consequently are not apt for regulation through mechanical means. It builds upon Soft Systems Methodology (SSM), one of the most widely used and well regarded of design methodologies. Yet, the systems science literature has identified some weaknesses in this methodology, and these have been confirmed in the critical evaluation and the empirical study of this thesis. It was found that SSM tends to be relativistic in normative issues, that its modelling is at times reductionistic and that there are philosophical inconsistencies between its different phases of design. THe task in this thesis has been to preserve the methodological strengths of SSM while at the same time attempt to correct its weakness by combining it with another systems sience approach: Multi-modal Systems Thinking. This approach incorporates a multi-dimensional framework of life and a management model to attain viability in social systems. The combination of SSM with this new framework results in a Multi-modal Soft Systems Methodology (Arvidsjaur Method for short) that has been tested empirically in a project for unemployed youth in Arvidsjaur, a small municipality in the north of Sweden. The Arvidsjaur Method is an effective tool in four ways. Firstly, it incorporates normative standards that overcome the criticisms regarding SSM's relativistic stance. Secondly, it enhances philosophical consistency in the complete design process. Thirdly, it provides a managerial design structure and fourthly, it offers a potential for designing systems that support a holistic, complete and dignified human life. Such an approach is also likely to assist us in appreciating different perspectives of our post- modern society and in making appropriate choices.Godkänd; 1998; 20060928 (evan)
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Lin, Cheng C. "On the combination of operational research methodology and soft systems methodology". Thesis, Lancaster University, 1988. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.304427.
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Forbes, Paul. "The development and dissemination of soft systems methodology". Thesis, Lancaster University, 1989. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.254192.
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Bergvall-Kåreborn, Birgitta. "A multi-modal approach to soft systems methodology /". Luleå : Luleå Univ. of Technology (Luleå tekniska univ.), 2002. http://epubl.luth.se/1402-1544/2002/41.
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Ledington, P. W. J. "Intervening in organisational conversations using soft systems methodology". Thesis, Lancaster University, 1989. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.276848.
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Bergvall-Kåreborn, Birgitta. "A multi-modal approach to soft systems methodology". Doctoral thesis, Luleå tekniska universitet, Innovation och Design, 2002. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-18130.
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The main aim of my research is to explore ways of enriching Soft Systems Methodology by developing intellectual tools that can help designers to conceptualise, create and evaluate different design alternatives. This directs the focus on the methodology’s modelling phase even though some ideas related to analysis also will be presented. In order to realize this objective the study proposes the following supplements. Firstly, a framework of 15 modalities (knowledge areas) is suggested as a supplement to existing analysis techniques, with the aim of helping the analyst identify important aspects that need to be understood in order to identify relevant issues for modelling. Secondly, a concept called qualifying function is proposed as an additional modelling tool for drawing out different perspectives of a particular problem situation, discussing desirable purposes for the design, and for exploring the underlying rationale behind a suggested transformation or a stated Weltanschauung. Thirdly, an expansion of the measures of performance used in SSM modelling, for evaluating conceptual models of possible design alternatives, is suggested. This expansion also builds on the modal framework. Based on both the theoretical and the practical work I have done I conclude that using the modalities as a general framework in analysis, modelling and evaluation, as well as using the concept qualifying function to tease out and clarify relevant transformations and underlying value systems has practical benefits and therefore can be said to enrich Soft Systems Methodology.Godkänd; 2002; 20060928 (evan)
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Miles, R. K. "The Soft Systems Methodology : A practicable framework for computer systems analysis". Thesis, Lancaster University, 1987. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.380317.
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Davies, Lynda J. "The cultural aspects of intervention with Soft Systems Methodogy". Thesis, Lancaster University, 1989. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.328763.
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De, Meij Garcia-Montoya Luisa Fernanda. "Systematic narratives : a study of an information system for the Colombian coffee industry". Thesis, University of Lincoln, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.387701.
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Cole, Alison J. "An agent-centred method for systemic improvement of business processes". Thesis, University of Portsmouth, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.310397.
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Hedlund, Johan, i Joel Lundberg. "Intressentanalys & kravhantering inom agil metod : med stöd av soft systems methodology". Thesis, Luleå tekniska universitet, Digitala tjänster och system, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-79556.
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This study explores stakeholder analysis and requirements engineering within an agile project at a system development company requesting a case management system. Stakeholder analysis is commonly explored in traditional project planning studies, such as the waterfall model. In agile projects, on the other hand, it is not common to have a project-planning phase or to carry out a stakeholder analysis, often due to that a stakeholder analysis entail a long and extensive documentation. Our study explores how Soft Systems Methodology can be used in an agile project-planning phase as well as how rich pictures from the SSM support requirements engineering. The study is based on an agile method in which the project-planning phase is expected to deliver a product log, and hence a requirements list. Requirements are collected, modelled and validated together with users in the form of user stories where role, goals and purpose are expressed in a sentence. Stakeholders and roles are identified and analyzed using methods in Soft Systems Methodology, like "finding-out" analyses. The result is then presented in so called rich pictures of the current situation and in a future desired situation. The data collection is carried out together with informants at the case company in the form of observations and semi-structured interviews. The result of the study indicates how rich pictures from SSM can support the start-up of an agile project.Denna studie utforskar intressentanalys och kravinsamling inom ett agilt projekt på ett systemutvecklingsföretag som efterfrågar ett ärendehanteringssystem. Intressentanalyser är vanligt förekommande och utforskade i traditionella förstudier så som enligt vattenfallsmodellen. I agila projekt är det däremot vanligt att en förstudie inte utförs eller att förstudien inte innehåller en intressentanalys, ofta på grund av att intressentanalyser innebär lång och omfattande dokumentation. Vår studie utforskar hur Soft Systems Methodology kan användas i en agil förstudie samt hur rika bilder från SSM stöttar kravhantering. Studien utgår från an agil metod där förstudien förväntas leverera en produktlogg, där studiens fysiska bidrag blir en kravlista. Krav samlas in, modelleras samt valideras tillsammans med användare i formen av användarhistorier där roll, mål och syfte uttrycks i en mening. Intressenter och roller identifieras och analyseras med hjälp av metoder inom Soft Systems Methodology, som exempelvis ”finding out”-analys. Resultatet presenteras därefter i så kallade rika bilder över nuvarande situation samt i en framtida önskad situation. Datainsamlingen görs tillsammans med informanter på ett fallföretag i form av observationer och semistrukturerade intervjuer. Utfallet av studien visar hur den rika bilden från SSM kan stödja uppstarten av ett agilt projekt.
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Chatzipanagiotou, Niki. "Advancing an Academic Library's services through application of Soft Systems Methodology". Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-36022.
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The Master thesis focuses on the application of Information Systems in the field of Library and Information Science. Within the context of organizational learning, a collaborative user-centered approach is used to produce desired system characteristics and future research suggestions. More specifically, this research study explores the library users’ and academic librarians’ perceptions of the current library discovery and access services as mediated through the Online Public Access Catalogue (OPAC) of the Academic Library of the School of Philosophy at Athens University in Greece. Additionally, it explores their desired characteristics for the ‘public facing’ Integrated Library System (ILS), of which the OPAC constitutes a module, in order to generate recommendations that guide the Academic Library staff members’ collaborative design of a more user-centered library information system. The study is built upon the systems thinking framework of Checkland’s Soft Systems Methodology (SSM). Applied theories and design processes guide research processes aimed at advancing both inclusive social learning and system improvements.
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Henckel, Svante. "Från föreställningar till relevanta system : Linköpings universitetsbibliotek analyseras med hjälp av Soft Systems Methodology". Thesis, Högskolan i Borås, Institutionen Biblioteks- och informationsvetenskap / Bibliotekshögskolan, 1996. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-17763.
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The background to this thesis is the impact of information technology on libraries and librarywork. If information technology causes changes in the tasks and work of libraries, thenlibrary organisations should also change. It is important to engage and inform the staff if suchchanges are to succeed. This thesis investigates the notions about library tasks and librarywork among eight "middle-managers" at Linkopings universitetsbibliotek.The investigation is based on interviews and then analysed with Soft Systems Methodology(SSM). By identifying the "Weltanschauung" of the staff, the thesis tries to create logicallydesirable and culturally feasible models of systems relevant to the situation at Linkopingsuniversitetsbibliotek. Based on the interviews, this thesis proposes two such models.The first model aims to make the library users competent to seek, find and evaluate their owninformation. The aim of the second model is to make library work more efficient by gettingthe staff to see themselves as parts of a process instead of isolated functions.
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Wilson, Robert J. "Towards a theory of computer-based support to SSM practice". Thesis, Lancaster University, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.369501.
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Tsouvalis, Constantinos Nikolaos. "Agonistic thinking in problem-solving : the case of the Soft Systems Methodology". Thesis, Lancaster University, 1994. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.296969.
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Milanzi, M. C. "The application of soft systems methodology (SSM) within farming communities in Tanzania". Thesis, University of Lincoln, 2004. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.405174.
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Alzaffin, Mohammad. "A systems approach to leadership development in the Dubai Police : using Soft Systems Methodology (SSM)". Thesis, University of Hull, 2015. http://hydra.hull.ac.uk/resources/hull:16401.
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The Dubai Police, striving to meet the needs of one of the most rapidly developing communities in the world, found themselves struggling to satisfy the needs of an expanding and increasingly diverse population as well as dealing with the expectations within the force from high-qualified officers who had benefited from education in the most modern universities. Seeking to improve the service to all stakeholders, HE the Commander-in-Chief introduced the concept of Total Quality Management. The introduction and continuing application of Total Quality Management was undertaken by an over-arching general department dedicated to Total Quality together with the introduction of experts into every general department. Unfortunately, the benefits were not as universal or as consistent as had been hoped. It was thought blocks to progress arose from the rigidity of the hierarchical and militaristic style of leadership prevalent in the force. A leadership style more inclusive of officers at all level was needed, one which was also alive to the expectations of external stakeholders, the residents, visitors and executives of business interests in Dubai. The researcher was asked to study how leadership operated in the Dubai Police, how leaders viewed progress in Total Quality Management among their peers and subordinates and how subordinates assessed their immediate superiors’ performance as leaders. To this end, 31 semi-structured interviews provided data for qualitative analysis and 475 respondents completed a questionnaire for quantitative analysis. The interviews revealed great respect for the military traditions of the Dubai Police, pride in progress made in Total Quality Management to date, an acknowledgement that this had been uneven and of the existence of pockets of resistance, results borne out of the responses to the questionnaire. Subjects were keen to improve the situation but had not embraced the latest management techniques available, tending to use reductionist methods to solve problems. The researcher was requested to explore the benefits of holistic systems thinking to liberate consideration of problems and blocks to further progress in Total Quality Management. The Dubai Police were advised that systems thinking has advantages over older methods as it involves consideration of all aspects of a problem as a whole, including the interest of all stakeholders, leading to more satisfactory solutions of wider application. Among its advantages are the broader spectrum of investigation called for the greater involvement of subordinates so that a much more detailed (richer) picture can be obtained. The Dubai Police were therefore recommended to employ Soft Systems Methodology (SSM) as a means to achieving flexibility in leadership, deeper involvement of lower tiers of management in planning and quicker reaction to changing crime patterns. The Dubai Police should study western policing methods more deeply and invoke local universities in further research. The research indicated the Dubai Police needed to be more attuned to global development in policing attitudes and techniques.
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Hindle, Giles Anthony. "Developing a systemic textual analysis method based on the human activity system modelling language of soft systems methodology". Thesis, University of Lincoln, 2003. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.400869.
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Schmidt, Darren John. "Introducing crop simulation technology using soft systems methodology : some issues in agricultural communication". Thesis, Queensland University of Technology, 1994. https://eprints.qut.edu.au/36401/1/36401_Schmidt_1994.pdf.
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Information technology (IT) is emerging as a critical factor in the development of Australian agriculture. The capacity for IT to complement traditional extension
efforts is considerable, given its ability to be effective over distance as well as its ability to store and process vast amounts of information. In addition, IT can be used to 'quantify' risk, or provide a numerical assessment of the chances of a particular crop's success in a particular agronomic and climatic environment. This
function of IT can be seen as useful for primary producers who might wish to experiment with crops and cropping practices with which they have been
previously unfamiliar. Using IT, farmers might be able to hypothetically test the chances of an unfamiliar crop's success on their farm without a significant
physical or capital investment. A real-world example of this scenario currently exists in Queensland whereby farmers in various parts of the state are being
encouraged by Queensland's Department of Primary Industries (DPI) and PMB Australia (a peanut marketing company) to grow peanuts, which have traditionally been grown in the South Burnett and around the Atherton
Tablelands. This thesis reports on a project sponsored by the DPI and PMB Australia designed to explore the possibilities of using IT as a tool to help farmers make
decisions about growing peanuts. The problem has been framed as a communication issue, however it is argued throughout this thesis that the entire knowledge system, incorporating farmers, scientists, IT, knowledge, and
information, needs to be considered from a meta-theoretical standpoint using a multi-disciplinary framework. From this perspective, the thesis reports that
understanding the relationship shared by scientists and farmers is central to the problem of designing IT to meet users' needs. This relationship is shaped by a confluence of factors, and a number of these are identified and critically analysed in this thesis.
This thesis develops the idea that introducing IT to an existing knowledge system is not merely a matter of asking farmers what they need and designing IT accordingly. Rather, the introduction of IT is treated as a sociological phenomenon, and the bulk of this thesis is devoted to investigating the cultural, political, economic, historical, and technological systems in which the major stakeholders engage. This investigation is undertaken using an interpretivist perspective, and the methodology used to collect data - Soft Systems
Methodology (SSM) - also reflects this approach. As such, rich, diverse, qualitatively based observations are used as the basis for recommendations on policy and practice. This thesis generates a number of suggestions for action as well as some theoretical ideas about the relationship shared by scientists and farmers.
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Uchiyama, Kenichi. "Reinterpreting Soft Systems Methodology (SSM) : introducing actuality in the field of management and information systems studies". Thesis, London School of Economics and Political Science (University of London), 1999. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.287752.
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Silva, Alvarado Laura T. "A soft systems methodology approach to multifunctional landscapes : understanding interactivity and engaging stakeholders". Thesis, University of Sheffield, 2016. http://etheses.whiterose.ac.uk/13870/.
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Landscapes are intrinsically multifunctional. However, only some landscapes display synergistic dynamism between ‘natural’ and ‘cultural’ landscape functions. Positive dynamism between landscape functions is a property that has usually emerged fortuitously and over a long period of time. The literature suggests that the promotion of landscape multifunctionality through purposive landscape interventions can set appropriate ‘initial conditions’ to speed up the emergence of multifunctional, resilient and distinctive landscapes. The challenges for landscape practitioners are to understand complex relationships between landscape functions and to include people as an integral part of the landscape. This research studies multifunctional landscapes as social-ecological systems, and its methodology is applied to the area covered by the National Forest Company (NFC), in England. After reviewing literature on landscape functions as systems, three GIS-based systems are used to explore and compare approaches to mapping landscape functions. This provides a basis to apply a Soft Systems Methodology (SSM) approach to the interpretation of landscape function interactions. Eight landscape function system conceptual models were developed, which were evaluated through workshops with NFC and their stakeholders. The initial literature review and GIS exercises broadly confirmed that, due to the limitations of available existing spatial data, mapping exercises could only be a complement to landscape multifunctionality assessments. However, an approach based on SSM, by placing stakeholder participation at the centre of its structured thinking process, advances on previous approaches. Not only did the models successfully depict interactions between landscape functions, but also they were evaluated as a useful approach to support knowledge generation and decision-making. SSM proved to be a qualitative approach that gave structure to multifunctionality complexity. This thesis proposes SSM as a methodology to support policy development on landscape function systems dynamics through the use of qualitative models and stakeholder participation.
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McGregor, Craig. "A case study of an after school study centre using soft systems methodology". Thesis, University of Canterbury. School of Educational Studies and Human Development, 2004. http://hdl.handle.net/10092/2845.
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From the middle of 2003 to the beginning of 2004, this research was carried out by Craig
McGregor, a student in the Master of Teaching and Learning Programme at the
Christchurch of College of Education. The purpose of the research was to investigate and
analyse an After School Study Centre that had been set up in a local school as part of a
New Zealand government initiative towards its policy of closing the digital divide
between less affluent and more affluent schools. This research used the Soft Systems
Methodology that was developed by Checkland and Scholes (1984, 1990, 1999) and
other writers. The purpose of the methodology was to provide suggestions for
improvement and change in the Study Centre. A further purpose of the research was to
explore and evaluate the strengths and weaknesses of the methodology. In general, the
research had the overriding aim of creating learning, both in the use of the methodology,
and about the Study Centre, rather than explanation.
A literature review charts the course from where systems thinking developed, and how
this developed into the Soft Systems Methodology. Such areas as components of
systems, development of systems theory, hard and soft systems, and Soft Systems
Methodology are discussed. Writers such as Carter, Martin, Mayblin, and Munday
(1984), Checkland and Scholes (1984, 1990, 1999), Davies and Ledington (1991), and
Dick (2002) are focused upon, with their own unique perspectives on systems thinking
and Soft Systems Methodology. Although the research started out by using the seven
step approach set out by Davies and Ledington (1991), it soon became quite clear that a
more holistic model for the methodology was needed to explain the various reiterations
that were required of several of the steps. As learning about the Study Centre developed,
previous steps in the methodology were revisited and refined. Checkland and Scholes
(1999) made it clear that this was how their own practice of the methodology had
developed in their 30 year perspective on their work, and refined their own model of the
methodology to a four stage approach.
In gathering data in the Study Centre, which was defined in the methodology as the
problem situation, participant observations and informal interviews were used. To
analyse this data, three main analytical techniques were used: an Intervention Analysis
looked at the data in terms of what potential problems had shown up as areas that could
require improvement or change; the Social and Cultural Analysis looked at the roles,
norms and values of the people who were identified as the "actors" in the Centre; a
Political Analysis looked at power and influence in the Centre. The information gained
from these analyses was set out in a "Rich Picture" as a holistic representation of the
Centre.
By using steps within the methodology, root definitions of three critical systems within
the Centre were created and checked against the mnemonic, CATWOE. The root
definitions are word statements that encapsulate the essence of the Homework
Completion System, Information Literacy System and the Infrastructure Maintenance
System. Through using systems thinking, and looking at the logically dependent
activities in the systems, models were created of how these three systems would operate
in an ideal world. A process was used to compare the ideal world models with how the
systems operated within the real world of the Study Centre. From this, recommendations
for improvement and change were developed. When discussing these recommendations
with the Principal and Centre Teacher, it was found that there was a high degree of
agreement on the changes that need to be implemented. The area that particularly needed
attention was in the Information Literacy Model, where the Principal felt that the
recommendations need to be instituted school wide. All of the comparisons revealed
recommendations need to be implemented in the control systems.
The discussion and conclusions section of the research looked at how effective the
methodology had been in providing the recommendations for improvement and change.
It was concluded that the actioning of the Soft Systems Methodology in the research
followed more in the model outlined by Dick (2002), where the methodology was
explained as a dialectic between four stages. While doing the Intervention Analysis, it
was discovered that not only was it useful to look at the problems from the angle of who
were the people who held a particular point of view, but also who held the point of view
as the most relevant point of view. The Political Analysis of the problem situation did
not show the full picture, and a diagram was developed that graphically showed the
informal and formal lines of influence. When checking the root definitions and models
against the CATWOE, it was found that the weltanschauung was the most difficult area
to incorporate. A model was developed within this research to create a typology of world
views that would help gain understanding of weltanschauung.
With the reporting back of the recommendations, although they were well received, it
was felt that a better disclosure was needed on how each suggestion was received. To
this end, a table was created to better explain the reactions to each of the
recommendations. In creating these recommendations as a starting point for discussion,
much thought had to be given to avoid value judgments that might be implicit in the
recommendations. Great care was taken to explain that the recommendations were a
starting point for discussion, not a value judgment as to how effectively the Centre was
operating. This was particularly important when explaining the need for control subsystem
activities within all of three of the systems. Care had to be taken to avoid the
inference that the suggested activities were low-trust devices.
The discussion also centred upon checking the validity of the research through looking at
what constitutes acceptable practice in systems modeling, and results of a similar
research. Parallels were also drawn between the SSM and Action Research, and SSM
and Futures Studies.
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Bessis, Nikolaos. "A soft systems methodology based theoretical model for the communication of design research". Thesis, De Montfort University, 2002. http://hdl.handle.net/2086/4310.
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Shaw, Gregory John Information Technology & Electrical Engineering Australian Defence Force Academy UNSW. "An investigation into the performance of different group communication modes : using soft systems methodology to investigate factors". Awarded by:University of New South Wales - Australian Defence Force Academy. School of Information Technology and Electrical Engineering, 2007. http://handle.unsw.edu.au/1959.4/38733.
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This thesis has two distinct research threads. One thread examines the effectiveness of technology support on the performance of focus groups. Unlike previous research, the work described in this thesis addresses the fundamental issue that groups are social systems, and that comprehensive measurement of the effectiveness of group activities requires assessment of both the task-oriented and social aspects of the group activity. In this research, four different communication modes are used to compare group effectiveness. The second research thread in this thesis is the use of Systems Thinking, and specifically Soft Systems Methodology (SSM), as the framework for inquiring into the effects of technology support on group effectiveness. The strategy in this thesis for developing and evaluating hypotheses extends the general descriptions and guidance in the literature on using SSM for hypothesis testing. Systems thinking also provides the basis for examining the prevailing ???profile deviation??? view that the better the fit between the group task and the technology support the greater the group performance. Using the six perspectives of fit developed by Venkatraman (1989), the most common GSS models and other models developed to examine Task-Technology Fit (TTF) are analysed. The results show that group performance models are most often tested from a ???profile deviation??? perspective and TTF models developed from a profile deviation perspective claim to have predictive and descriptive validity for assessing the level of group performance. To assess whether an SSM based approach can improve the predictive and/or descriptive analysis of the impact of technology support on group work, a field experiment was conducted at the Australian Defence Force Academy. Twenty focus groups of officer cadets assessed their military training program using a GSS in one of four communication modes. The results showed little predictive or descriptive support for the profile deviation perspective of TTF when measuring the group???s overall effectiveness, task effectiveness, participant satisfaction or group relations. The alternative ???gestalt??? perspective, operationalised in this research by using SSM, provided a more comprehensive approach to examining the effectiveness of technology support for group work.
27
Kreher, Harald. "Self-organisation and soft systems methodology : an inquiry into their mutual relationship and relevance". Thesis, Lancaster University, 1993. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.359855.
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Pattison, Elizabeth Mary. "The contribution of soft systems methodology to the achievement of change in organisational culture". Thesis, University of Warwick, 1995. http://wrap.warwick.ac.uk/36206/.
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This PhD was motivated by the perceived need to assist organisations to be more successful in achieving change in organisational culture. Soft Systems Methodology (S SM) was chosen as the framework for the study because of the researcher's ten years' experience with the approach, and the wealth of literature suggesting its appropriateness for organisational change projects (eg Checkland 1981, Checkland & Scholes 1990). The aim was to achieve a deeper understanding of how SSM can assist cultural change and what other factors are important. Both literature and practice indicate that the participants' views of what happens in an SSM project are vital, since they will be charged with implementing the change, and yet this viewpoint was not represented in the literature of SSM. This research presents the participant perspective. Action research was chosen and two in-depth case studies were carried out. Interviews with other experienced SSM researchers/consultants augmented the data gathered via the case studies. The major contribution of the research was to extent the theoiy of SSM and organisational culture by: • The conclusion that SSM can contribute to cultural change in organisations, where cultural change is understood to involve a change in roles, norms or values relating to the primary purpose of the organisation (ie in SSM terms - a change in Weltanschauungen). This view was validated by the sponsor and participants of the case studies, and tested in real business consultancy projects. • The identification and ranking of what factors had contributed to this changed Weltanschauungen, from the perspective of the sponsor and participants. Considerations impacting on the general applicability of the research findings were identified and explored, ie an organisation's degree of receptiveness to cultural change, the role of the facilitator, and the way SSM is applied. In addition the research: • Tested the use of a mix of Mode 1 and 2 of SSM. • Highlighted that SSM project facilitators and clients tend to select each other based on trust and shared values. This can lead to the SSM project reinforcing the client's values. • Tested an inter-linked group of techniques introduced by the researcher to strengthen the participative approach to using SSM. While acknowledging the limitations of action research and surveys, as well as the researcher's bias, it is considered that in organisations which display a general receptiveness to cultural change, the approach used in the case studies, and the SSM learning described, should prove useful in assisting the process of cultural change.
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Islam, Snah N. "An investigation into educational psychologists' perceptions of traded service delivery, using soft systems methodology". Thesis, University of Birmingham, 2013. http://etheses.bham.ac.uk//id/eprint/4540/.
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At a time where national budget cuts and changes in Government policy have reduced Local Authority budgets and workforce numbers, many Educational Psychology (EP) services across England and Wales are undergoing a period of rapid change and transition. Within this context many EP services have begun to develop traded service delivery models. This study utilised Soft Systems Methodology (SSM) to gain EPs’ perceptions of some of the problem situations arising from working within a ‘traded’ EP service in order to understand the implications of this new model of service delivery on the activities and the role of the EP. This study utilised SSM to gain EPs’ views through two focus group discussions, focus group A (n= 5) and focus group B (n=4). Thematic analysis highlighted ‘job insecurity’, ‘not knowing budgets’ and ‘increased workloads’ as problem-situations arising from working in the traded model. Systems underpinning these themes related to ‘judging EP performance’, ‘schools as power-holders’ and ‘marketing’ the EP service. SSM enabled EPs to view actions to improve practice which were focused on developing ‘capacity within the team’ and working to clarify the ‘expectations of EPs’.
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Longaray, Andre Andrade. "Estruturação de situações problemáticas baseada na integração da soft systems methodology à MCDA-construtivista". Florianópolis, SC, 2004. http://repositorio.ufsc.br/xmlui/handle/123456789/87916.
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Tese (doutorado) - Universidade Federal de Santa Catarina, Centro Tecnológico. Programa de Pós-Graduação em Engenharia de Produção.Made available in DSpace on 2012-10-22T03:36:55Z (GMT). No. of bitstreams: 1 205010.pdf: 28011914 bytes, checksum: c0abe3d672ce22f39d1c16323dce36ee (MD5)
Decidir faz parte do cotidiano das pessoas. Seja no âmbito das relações profissionais ou particulares, decisões são tomadas a todo o momento. No entanto, o aumento do grau de complexidade das situações, o excesso de informações disponíveis, a diversidade de interesses envolvidos e as limitações humanas no processamento de eventos simultâneos, fazem com que a ênfase esteja voltada para a escolha dentre um conjunto de alternativas, ao invés da identificação de quais objetivos envolvidos e como fazer para melhorar o desempenho em cada um deles. Nesse sentido, abordagens direcionadas ao processo de apoio à decisão, como a MCDA-Construtivista, representam um importante instrumento para auxiliar indivíduos em situações problemáticas. Uma de suas principais características é a flexibilidade metodológica, decorrente da visão de conhecimento construtivista que a orienta. Inserido neste contexto, o presente trabalho tem como objetivo geral desenvolver uma proposta teórico-metodológica que viabilize a integração da Soft Systems Methodology (SSM) à MCDA-Construtivista nos processos de apoio à decisão. Com isso, pretende-se potencializar os benefícios advindos do uso do processo SSM na atividade de representação, organização e compreensão do problema, aliando-os a robustez e foco na promoção de aprendizado sobre o problema, características que norteiam a MCDA-Construtivista. Essa integração é descrita em uma proposta teórico-metodológica e seus procedimentos testados por meio da aplicação em uma situação real.
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Seno, Wesley Peron. "Capacitação docente para a educação a distância sob a óptica de competências: um modelo de referência". Universidade de São Paulo, 2007. http://www.teses.usp.br/teses/disponiveis/18/18140/tde-29072008-142133/.
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Esta pesquisa tem como enfoque a preparação do professor para atuação na educação a distância (EaD). Para tratar essa questão foram identificadas, baseado em um referencial teórico, as competências consideradas básicas ao professor para sua adequada atuação nessa modalidade de ensino. A partir da compreensão de que a aquisição de tais competências pode contribuir para uma melhor preparação docente foi criado um modelo de referência que fornece diretrizes para sistematizar o processo de capacitação para o ensino a distância. Essas diretrizes indicam o que deve ser feito para que as competências identificadas sejam tratadas, de forma sistemática, em um processo de capacitação. Para o desenvolvimento do modelo de referência foi utilizada como fonte orientadora a Soft Systems Methodology - SSM de Checkland, a qual deu sustentação e confiabilidade a esse processo. A concepção do modelo também considerou alguns aspectos referentes às abordagens analítica e sistêmica, conceitos relacionados à sinergia, eficácia e eficiência, além de uma inspiração obtida a partir dos processos de certificação/orientação da ABET - Accreditation Board for Engineering and Technology. Como resultado da verificação do comportamento do modelo na prática e de suas possíveis contribuições a uma situação real, foram indicadas melhorias ao processo de capacitação docente de uma determinada instituição de ensino. A indicação das melhorias demonstra a viabilidade e utilidade do modelo, tendo em vista o propósito ao qual foi criado. A identificação das competências e a concepção do modelo de referência para a sistematização do processo de capacitação docente para a educação a distância, bem como sua flexibilidade de utilização, são algumas das contribuições deste trabalho.This research focuses on improving teacher skills for distance education (DE). To treat this issue teacher\'s basic competences have been identified for his/her suitable performance in this relative new teaching modality. Once we accept that it is always possible to improve teacher\'s teaching capacity, a framework has been created to systematize the qualification process for distance teaching. This framework provides guidelines that indicate what must be done so that the identified competences could be treated in a systematic way. Checkland\'s Soft Systems Methodology - SSM has been used as a reference model providing reliability and support for the process of the framework creation. The conception of the framework also considered some concepts related to analytic and systemic approaches, as well as synergy, efficacy and efficiency. In addition, the conceptualized model has been inspired on ABET (Accreditation Board for Engineering and Technology) certification/orientation process. As a result of the model application to a real situation, improvements have been indicated to teacher\'s qualification process of a college. These improvements demonstrate the feasibility and utility of the created framework. The contributions of this thesis are related to the desirable skills and competences that warranty mastery to the teachers involved in DE and to the flexibility of the framework which could be used in different situations.
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Bankole, Omolola Ola. "Predictors of design and adoption of collaborative elearning environments: a multi-method analysis". University of Western Cape, 2020. http://hdl.handle.net/11394/7325.
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Philosophiae Doctor - PhDResearch has shown that collaborative eLearning can provide educational opportunities to groups of learners; both distance learners as well as traditional campus-based learners. It provides innovative educational methods in which learning can be constructed. The way collaborative eLearning is administered, managed, used and adopted can assist in providing information for future design and improvement of collaborative software. The objective of this research is to provide an insight into adoption and use of collaborative eLearning environments and to discover new determinants of usage. To examine the usage of an eLearning environment at the University of the Western Cape, a cross-sectional survey was conducted with Computer Science students. While this study is specific to this university, the underlying principles can be generalised to other organisational types. This study is quantitative and qualitative in nature as well as deductive and inductive. Three hundred and six valid questionnaires were analysed using quantitative methods. Soft Systems Methodology was used to manage the research process and to create conceptual models to explain the research problem and identify solutions. It was a cyclical process. Findings show that although the university’s eLearning platform is utilised, students seem to prefer free and open source platforms. They use social and collaborative applications such as WhatsApp, Telegram, Dropbox, Google Drive, Google Docs as well as email messages. Four types of technology affordances: communicative-affordance, document share-affordance, course resource-affordance, and integrity-affordance were identified as being relevant in their choice of application. Furthermore, culture—masculinity/femininity, individualism/collectivism, Uncertainty Avoidance, and Power Distance—also have an effect on the adoption of collaborative eLearning applications and software the students used for learning. Chi-Square analysis found that individualism/collectivism and Power Distance were both significant and related to the adoption and usage of collaborative eLearning. Gender was found not to be a determinant of how students view the use of collaborative eLearning software applications. Finally, it was also found that understanding use and user behaviour, could provide the theoretical guidance to inform collaborative eLearning design. The analysis and findings show that culture influences the adoption of collaborative eLearning while technology affordance plays a major role in the use of collaborative eLearning.
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Griffiths, David Anthony. "Methodology and diagnostic management tool for the coordination of Organisational Knowledge Management". Thesis, University of Edinburgh, 2012. http://hdl.handle.net/1842/10614.
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Since the late 1980s there has been a greater awareness of the need to manage organisational knowledge resources, which are seen as vital to the value proposition of any organisation. This has resulted in the development of a multiplicity of Organisational Knowledge Management (OKM) approaches, systems and processes. OKM as a concept is however experiencing a prolonged period of practitioner and academic dissatisfaction, which is impacting its credibility. Commentators claim that this emanates from the fact that a general model, as a diagnostic mechanism for the field, has not yet emerged, an indicator of immaturity in the field and a destabilising influence on practitioner confidence. This research sets out to explore OKM, with the aim of understanding and attempting to help address this dissatisfaction. The literature review focuses on environmental drivers of OKM as a concept from both practitioner and academic perspectives. This highlights a need for (1) an agreed definition of purpose for OKM systems and (2) a general diagnostic model or framework for those systems that identifies common constructs across sectors or geographic locations. In turn, these require appropriate research evidence. The research reported on in this thesis utilises Soft Systems Methodology as a framework for enquiry. By means of a meta-analysis of literature, the enquiry progresses to a descriptive survey, with findings being illustrated and analysed through fractal analysis. The data is then compared against a sample of models from the field before being translated into a new OKM diagnostic model and supporting toolkit, using logic modelling and a Participatory Integrated Assessment Tool. The application of these to a case study, carried out within in a large multinational organisation, is reported on and evaluated. Findings are that 'self-similarity' exists across existing views of OKM; that the need for knowledge to be used as an organisational resource is a persistent one; that a methodology can be developed that reacts to the needs of academics and practitioners in responding to the challenges from the field; that a proposition for a general organisation diagnostic model is possible; that a robust evidence-based definition for the concept, as well as a general diagnostic model for the coordination of organisational knowledge resources is needed and are provided; and that such a general diagnostic tool, such as has been developed in the research on which this thesis is based, can be applied within an organisation to identify gaps in systems designed to coordinate organisational knowledge resources.
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Delbridge, Rachel. "The application of soft systems methodology to library management system design : a case study of a law firm". Thesis, Manchester Metropolitan University, 2003. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.289624.
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Vat, Kam Hou. "REALSpace AKE : an appreciative knowledge environment architected through soft systems methodology and scenario-based design". Thesis, University of Macau, 2011. http://umaclib3.umac.mo/record=b2492481.
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Kulkarni, Kalyani, i Sandeep Gohil. "Assembly line improvement within the automotive industry : Application of soft systems methodology to manufacturing field". Thesis, Tekniska Högskolan, Högskolan i Jönköping, JTH, Industriell organisation och produktion, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-19550.
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In today’s manufacturing industry there is an increased focus to produce the right product at right time and in the automotive sector the pressure on suppliers in order to deliver is high. In this matter the organization has to have clear and reachable goals together with a production system that can meet these goals. The aim of this study was to observe and discover improvements in an assembly line called EUCD 1 at a company working in the automotive industry. The task was from a third party perspective to identify bottlenecks and put forth recommendations for the future as to how the improvement work should be carried out at the line. The production flow has been mapped out by the use observations, interviews with personnel working on the line, qualitative and quantitative data along with System Soft methodology. The interview questions were based on Porras’ and Robertson’s Organizational framework which is divided into four sections namely technology, social factors, physical settings and organizational arrangement. The line assembles three types of gearboxes consisting of different models which make this line very complex. This case study also includes literature studies in order to support the results found in this thesis. This report includes a rich picture of the current state at the line for understanding how the line operates. Along with this observation and interviews have been made. Observations are supported by quantitative data and analyses to justify the problematic situation in the production line. The current state has been analysed with the help of the theories used and it revealed a distinct gap between the actual production and desired goals for the organization. The company used a methodology of solving the everyday problematic issues by temporary solutions which led to the reappearance of problems again. The analyses conducted have resulted in general recommendation as to how the organization should be working to eliminate the different bottlenecks permanently. A desired state has been put forward that includes how the company should operate in a long term future to make the EUCD 1 assembly line more stable with less variation in standstill situations. The report ends with a discussion of the methodology used along with the findings obtained. The three research questions are answered along with discussions regarding how we could have done this thesis in a different manner. The reports sums up with a section for reliability of the data collected and what future studies can be conducted in the area.
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Banham, G. P. "Improving knowledge retention and use in construction project team environments : a soft systems methodology approach". Thesis, University of Surrey, 2009. http://epubs.surrey.ac.uk/2815/.
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This study provides an understanding and identification of knowledge management challenges in project teams within a single organization. Identification of challenges has generated discussion and recommendations are put forward for improving the level of knowledge management within the organization. This information is useful to those who are involved in knowledge management in project environments in construction; equally, the methodology can be applied to other types of project teams.
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Nunes, de Abreu Paulo M. C. "Fostering computer support to co-operative work : contributions from the use of soft systems methodology". Thesis, Lancaster University, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.369495.
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Warren, Scott Joseph. "A Multi-Methodology Study of the Historic Impact of Soft Systems Methodology and Its Associated Data Visualization Approach in the Context of Operations and Business Strategy". Thesis, University of North Texas, 2018. https://digital.library.unt.edu/ark:/67531/metadc1404615/.
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The purpose of this three-essay dissertation was to expand knowledge and theory regarding soft systems methodologies (SSMs) and data visualization approaches in business, engineering, and other social sciences. The first essay depicts a bibliometric analysis study of the historic impacts of SSM from 1980-2018 on business, engineering, and other social sciences fields. This study found 285 articles that described or employed SSM for research and included outcomes such as top SSM authors, author citation impacts, common dissemination outlets, time-bound distribution of publications, and other relevant findings. This study provided a picture of who, what, why, when, and where SSM has had the greatest impact on academic thought and practice. The second essay presents research on the academic impact of Systemigrams, an associated data visualization approach, finding examples of conceptual or research development that employed Systemigrams to depict complex problem situations. Recommendations for improvement of designing these data visualizations to increase their field use resulted from this study. The final essay leverages a selection of the articles as use cases to produce a grounded theory study to identify phenomena that arose from the use of SSM for operations and firm strategy research. This study identified two broad themes including (i) scope, structure, and process challenges and (ii) performance and evaluation limitations. These themes were explained by six patterns that emerged from the publications. Each produced change recommendations for SSM process, practice, and reporting to support its continued viability and adoption in business and operations research.
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Lai, Linda Sau-ling. "A joint application of soft systems methodology and object-oriented analysis in determining organisational information requirements". Thesis, Lancaster University, 1999. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.310580.
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Small, Adrian. "The exploration and adaptation of soft systems methodology using learning theories to enable more effective development of information systems applications". Thesis, Northumbria University, 2007. http://nrl.northumbria.ac.uk/3008/.
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According to Lyytinen and Robey (1999), information systems development (ISD) involves risk. This risk is regularly being taken by managers and employees within an organisation but the outcome of such information systems development projects many become a failed information system (IS). The problem is further compounded through the lack of learning about such failures, and unsuccessful/negligible efforts to try and avoid such mistakes in the future (Lyytinen and Robey, 1999). The contribution to knowledge of this thesis is the development of a framework to incorporate a learning approach within information system application (ISA) projects. This thesis puts forward the need for an embedded learning approach and examines its importance for organisations. It is argued that more attention needs to be placed on generating learning because many individuals within organisations focus mainly on their operations and less on other processes. Three areas of theory are argued to relate to exploring these issues, namely how IS can currently be designed and implemented, what role the area of the learning organization can contribute in helping promote and embed a learning approach into an ISD methodology and finally, what theories of learning can be applied to these two bodies of literature. From addressing such issues, the main question of this thesis is how a learning approach can be incorporated into soft methodologies for the design and implementation of information systems applications. By examining a number of soft methodologies and arguing for the expansion of Soft Systems Methodology (SSM), or as the expansion is labelled, Soft Systems Methodology eXpanded for Learning (SSW), a manufacturing organisation is used to test out the framework in practice. The first cycle of action research investigated how SSM' worked in practice. The second cycle of action research, while not using a formal framework, investigated how these participants implemented and managed the technology. Reflecting back on the technology management literature, a technology management process framework (TMPF) is identified and adapted to try and further embed the learning individuals have obtained from the SSM' framework. A discussion on how the two frameworks can be joined together and used in practice is undertaken. This framework is labelled as Soft Systems Methodology eXpanded for Learning and incorporating Technology Management (SSM'). A second case is used to test this now developed SSWTM framework. The second case involved a National Health Service (NHS) organisation. This second case identifies learning points that support or can pose problems with the SSW' framework allowing any refinements to be made. This work finishes by firstly, providing a detailed discussion on the research process this work adopted as well as undertaking an evaluation of the SSW' framework. Secondly, the conclusions address how well a learning approach can be incorporated into a soft methodology for the design and implementation of information system applications (ISA). Lastly, it is stated how this SSM'm can impact on theory and practice.
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Dibia, Ifechukwude Kingsley. "Implementation of the leadership, people, process and outcome model of Lean using soft systems methodology in triangulation". Thesis, University of Portsmouth, 2012. https://researchportal.port.ac.uk/portal/en/theses/implementation-of-the-leadership-people-process-and-outcome-model-of-lean-using-soft-systems-methodology-in-triangulation(454a2453-befa-4263-81b0-c29da2e6768d).html.
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For decades, Lean has been viewed as an optimisation and process excellence philosophy that sets an organisation on the zenith in its industry through continuous process improvement and customer satisfaction when successfully implemented and sustained. However, attempts by some organisations to implement Lean has been fraught with overwhelming challenges due to the mode of implementation and the lack of understanding of the key drivers of the philosophy. This study investigates how different factors such as leadership, empowerment, motivation and organisational culture influence the successful implementation of Lean philosophy in organisations. The Soft Systems Methodology (SSM)in triangulation, an interactive, interpretive and systems based approach has been employed to analyse Lean as a system optimisation philosophy. This philosophy instils a culture of continuous commitment to waste elimination, process efficiency and effectiveness, consistent competency development, product improvement and customer satisfaction. This Thesis presents the Lean ‘Leadership, People, Process, Outcome’ (LPPO)implementation model, that is flexible and easily adaptable. This model which shows measurable outcome and a drive for continuous improvement is system based, people driven and customer centred. The Lean LPPO model is theoretically built from existing models and practically tested in the fields through industrial based idiographic study. The model used for Lean implementation identifies committed leadership, competent, empowered and motivated people and an organisational culture of continuous learning and improvement as the driving force of the Lean philosophy. It shows that the success of Lean implementation and its sustenance in an organisation is based more on the social technical aspects and soft systems fabric of the organisation. Using results from the industrial based study carried out with the Lean LPPO model within the soft system methodology in Triangulation from April 2010 to June 2011 in seven organisations: one in Europe, five in Nigeria and a cross-continental group; the relationships between the different identified factors were examined. The results revealed that the environment, leadership commitment, organisational culture, human resource competence, empowerment and motivation are directly related to the level of successful outcome from Lean implementation. These factors and the corresponding positive outcome also ensure the sustainability of Lean as a continuous improvement and optimisation philosophy in an organisation.
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Lawton, Megan. "Of sea anemones and clownfish : exploring a mutually beneficial approach to educational development through soft systems methodology". Thesis, Middlesex University, 2010. http://eprints.mdx.ac.uk/7980/.
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This report presents a large scale exploration of the roles, practice and influence of members of staff in a central educational development department working alongside academic discipline-based teaching staff in a UK University. The project uses Soft Systems Methodology (SSM) for this exploration. The concept modelled within this doctoral project is one of developmental mentoring embedded in the management and design of an externally funded project – the Pathfinder Project. This includes using the characteristics of developmental mentoring and the five phases of the mentoring relationship. The concept model is compared to and discussed in a real-world situation of discipline-based teaching and learning. This activity takes place throughout the life span of the Pathfinder Project during the academic year 2007-08. This doctoral project heavily influenced the design and delivery of the Pathfinder Project although Pathfinder remains an entity in its own right. The doctoral project and the Pathfinder Project shared data however the analysis, findings, conclusions and recommendations are different. The work-based research questions which this doctoral project seeks to address are concerned with the means to develop ways for a central department to work most effectively with discipline-based teaching staff. The project outcomes offer a model for staff development that helps build staff capability and capacity. From a practitioner/researcher point of view, outcomes also suggest how the experiences and findings of this project can inform the work-based context for educational developers. This project report integrates project outcomes with a reflective critical commentary written in the first person. The project report includes original images throughout the text as could be expected from a user of SSM.
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IRIA, Maxwel Henrique. "Gestão do conhecimento e da informação nos serviços internos de informática, uma aplicação da soft systems methodology". reponame:Repositório Institucional da UNIFEI, 2008. http://repositorio.unifei.edu.br/xmlui/handle/123456789/1685.
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Esta pesquisa tem como objetivo, identificar como o conhecimento é construído, armazenado e distribuído na prestação de serviços internos de informática, propondo ações para a consolidação da Gestão do Conhecimento. A abordagem do trabalho está direcionada à solução de problemas. Foi realizada uma pesquisa-ação, no setor de informática de uma indústria farmacêutica, na qual foram aplicados os princípios da Soft Systems Methodology (SSM). Assim foi considerado um modelo chamado Matriz Problema versus Causa versus Informação (PCI), composto por um conjunto de técnicas com o propósito de identificar problemas, causas, informações e propor intervenções que promovam a consolidação da Gestão do Conhecimento. A principal contribuição deste trabalho está no modelo obtido através da aplicação combinada de diversas técnicas, considerando a informação como principal fonte para a solução de problemas. A pesquisa tem seu limite de generalização a respeito das intervenções propostas, que foram baseadas em somente uma unidade de análise pesquisada, e estão restritas a ela, porém, o modelo é genérico, podendo ser aplicado em outro ambiente.
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Thomaz, Plinio Franco. "Diagnóstico sistêmico de uma farmácia de manipulação de Porto Alegre com a utilização da "Soft Systems Methodology"". reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2003. http://hdl.handle.net/10183/4289.
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As empresas e instituições estão num ambiente que oferece oportunidades e ameaças, o que exige um conjunto de informações voltado tanto a processos e decisões táticas, operacionais e estratégicos. No entanto, conseguir informações com rapidez e qualidade não se trata apenas de adquirir pacotes de sistemas de informações ou mesmo desenvolvê-los nas organizações. Infelizmente, isto é o que mais tem ocorrido. Desta forma, a fim de ultrapassar esse amadorismo, faz-se necessário um diagnóstico sistêmico da organização, com objetivo de identificar os requisitos informacionais necessários à construção de um sistema de apoio às decisões. Destarte, este estudo realiza um diagnóstico sistêmico numa farmácia com a utilização da “Soft Systems Methodology”, a qual a partir de ampla interação entre pesquisador e as pessoas envolvidas , identifica e estrutura a situação problemática de forma encadeada, analisando-a sob duas preocupações: uma relacionada ao mundo real e outra ao pensamento sistêmico. Com este processo, desenvolve uma aprendizagem que permite não só a identificação dos requisitos informacionais necessários à construção de um sistema de informações como também reunir e organizar visões muitas vezes divergentes a respeito de uma realidade complexa, a fim de propor um rol de atividades e ações que possam contribuir para o processo de melhoria da situação problemática.
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Quin, Andrew. "Information, systems and water management : Information systems which support water management - cases from rural water supply in Uganda and WFD implementation in the North Baltic River Basin District, Sweden". Doctoral thesis, KTH, Miljöbedömning och -förvaltning, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-100885.
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Successfulwater management implies tackling multi-level governance and improvingintegration between sectors. Sound information and related processes will berequired to support water management decision-making at these various levels.Additionally, considering Principle 10 of the UN’s Agenda 21, actors shouldhave access to information to enable their involvement in shaping watermanagement outcomes. This thesis draws on the results of two separate caseswhere information systems support action: (i) rural water supply in Uganda;and, (ii) water management according to the Water Framework Directive in Sweden.A research approach was formed based on: (a) a model conceptualising how informationsystems support organisational processes which lead to action; and, (b) asystems-thinking methodology. The results reveal that there are numerous,similar challenges to achieving information support for action in both theUgandan and Swedish cases. In both cases, information quantity and quality islimited; consequentially, the use of information to support action is inhibited.Furthermore, not all actors are involved in information system processes; in particular,local-level actors. Overall, there is limited support of strategic decision-makingand weak support of operational, or local, decision-making. The results suggestthat it might be possible to tailor strategic-level information processes tolocal needs, hopefully encouraging active involvement of local actors. Improvedinvolvement, together with a suitable systems approach, could be used to furtherdevelop information systems, improving integration between multiple levels ofgovernance and across sectors – suiting not just the needs ofstrategic decision-making but also the needs of operational, or local,decision-making.QC 20120822
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SILVA, José Orlando Sousa da. "Qualidade em Serviços Logísticos: aplicação da Soft Systems Methodology (SSM) na avaliação da qualidade percebida quanto à distribuição dos medicamentos antirretrovirais do programa HIV/AIDS". Universidade Federal de Pernambuco, 2016. https://repositorio.ufpe.br/handle/123456789/18565.
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As organizações hospitalares compreendem uma das mais complexas unidades gerenciais, exigindo do gestor hospitalar da cadeia logística de medicamentos que, neste trabalho, são os antirretrovirais, uma proficiência no seu gerenciamento. Pois uma falha na sua distribuição, a percepção, quanto à qualidade do serviço oferecido, é imediatamente comprometida. Esta pesquisa foi realizada no Hospital das Clínicas da UFPE e objetivou avaliar a percepção da qualidade em relação à prestação de serviços logísticos no programa de medicamentos antirretrovirais. Este é um estudo exploratório-descritivo de natureza qualitativa, realizado por meio de entrevista semiestruturada, junto aos farmacêuticos e técnicos em farmácia do hospital em estudo e coordenadores logísticos do programa HIV/AIDS da Secretaria Estadual de Saúde. Um pilar, para o entendimento da qualidade em relação à prestação de serviços logísticos, é a visão sistêmica do funcionamento da cadeia de distribuição através da Soft Systems Methodology (SSM), a qual permitiu compreender seu funcionamento a partir das diferentes percepções. Desta situação adveio à importância também em avaliá-la, com base nas dimensões da qualidade percebida em serviços logísticos, quais sejam: confiabilidade no prazo de entrega; confiabilidade da quantidade e do produto correto; flexibilidade no serviço prestado; disponibilidade; apoio pós-entrega; armazenamento etc.; no sentido de realizar um monitoramento mais apurado dos processos ou propor ações que previnam problemas futuros no atendimento às necessidades dos profissionais do programa e usuários convivendo com o HIV/AIDS. Os resultados obtidos possibilitaram uma avaliação detalhada do funcionamento da cadeia logística dos medicamentos antirretrovirais, a importância de uma gestão eficiente do estoque, do fluxo de informações e do planejamento real da demanda. Entende-se, então, a necessidade de repensar a estrutura física atual no sentido de possibilitar um atendimento humanizado aos usuários e familiares, e rever, junto à coordenação logística estadual, as cláusulas contratuais firmadas. Por fim, ficou evidente que algumas dimensões avaliadas demandam mudanças operacionais, tendo em vista o alto valor monetário agregado; e que o acesso contínuo a terapia traz consigo, não só a satisfação dos profissionais e usuários, a credibilidade dos serviços e a construção de uma imagem positiva, mas principalmente, o aumento da sobrevida desses usuários.
Hospital organizations have one of the most complex unit managements, demanding from drugs supply chain hospital manager, which in this paper is antiretroviral, a proficiency in management. As a distribution failure occurs, the perception about the service quality offered is immediately compromised. This research was conducted at the Hospital das Clínicas, UFPE and aimed to evaluate the perception of quality related to logistic services provision in the antiretroviral drug program. This is an exploratory-descriptive qualitative study, conducted through semi-structured interviews with the study hospital’s pharmacists and pharmacy technicians and logistical coordinators of the HIV/AIDS program from the State Department of Health. A foundation to understand the quality associated to logistic services provision is a systemic view about the supply chain operation through Soft Systems Methodology (SSM), which allows the operation understanding from different perceptions. This situation also originated the importance to evaluate it based on dimensions of perceived quality in any logistic services: reliability in prompt delivery, amount and correct product reliability, service flexibility, availability, post-delivery support, etc., in order to achieve a more accurate monitoring process or propose actions to prevent future problems to program’s professionals and users living with HIV/AIDS. The results enabled a detailed assessment of the supply chain functioning from antiretroviral drugs, the importance of an efficient stock management, the information flow and the real demand planning. It made to understand the need to rethink the current physical structure in order to allow a humanized care to patients and families, and review along with the state logistic coordination the contract terms signed. Finally, it was clear that some dimensions evaluated require operational changes, considering the high monetary value; and the continued access to therapy brings not only the professionals and users’ satisfaction, the credibility of services and building a positive image, but mainly increasing these users survival.
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Aquino, Pablo Lincoln Sherlock de. "Segurança do paciente na gestão de prontuários". Universidade Federal da Paraíba, 2015. http://tede.biblioteca.ufpb.br:8080/handle/tede/7496.
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The Patient Safety has been, in the last decades a thematic evidenced in the Brazilian and world scenario. There are cases that refer to bad prescription, errors in medication administration , stress and professional disillusion. Attached to concerns regarding the quality of medical records, Patient Safety becomes a study of high importance for Risk Reduction, both for patients as for professionals and health services. Therefore, this study concerned to better understand the reality of management of records of Alcides Carneiro University Hospital (ACUH) a federal public institution in the city of Campina Grande, Paraíba. The aspirations for improvements in service hospital records, along with initial actions of ACUH Management Risk and Patient Safety Center, were the main indicators for this study to have its start up. The focus of this work was to understand the situation seen as problematic by the institution Hospital Records Division and, through observations and systemic reviews, identify opportunities for improvement. The methodology used was the Soft Systems Methodology (SSM), recognized worldwide in the management of public health services, especially in studies carried out in National Health Service (NHS) in Britain. The application of SSM had allowed greater understanding of how the records management is conducted in ACUH, and the main obstacles for attendance to Brazilian national guidelines Risk Management and Patient Safety. In addition to organizational learning, this study led to the construction of a project named the Medical Records Management Improvement Program (MRMIP), which may be applied by the administration of ACUH.
A Segurança do Paciente tem sido, nas últimas décadas, uma temática evidenciada no cenário nacional brasileiro e mundial. São casos que se referem à má prescrição, à administração de medicamentos de forma equivocada, ao estresse e à desilusão profissional. Atrelada à preocupação referente à qualidade dos registros médicos, a Segurança do Paciente é um estudo de suma importância para a Redução de Riscos, tanto para os pacientes quanto para os profissionais e serviços de saúde. Este estudo teve a preocupação de compreender melhor a realidade da gestão de prontuários do Hospital Universitário Alcides Carneiro (HUAC), instituição pública federal da cidade de Campina Grande, na Paraíba. Os anseios por melhorias no serviço de registros hospitalares, aliados às ações iniciais da Gerência de Risco e Núcleo de Segurança do Paciente do HUAC, foram os principais indicadores para que este estudo tivesse início. O foco foi compreender a situação tida como problemática pela Divisão de Registro Hospitalar da instituição e, por meio de observações e avaliações sistêmicas, identificar oportunidades de melhoria. A metodologia utilizada foi a Soft Systems Methodology (SSM), reconhecida mundialmente no âmbito da gestão em serviços de saúde pública, principalmente em estudos realizados pelo National Health Service (NHS), o serviço de saúde pública do Reino Unido. A aplicação da SSM ampliou o entendimento sobre a gestão de prontuários no HUAC, bem como apresentou os principais obstáculos para que sejam atendidas as diretrizes nacionais brasileiras de Gestão de Riscos e Segurança do Paciente. Além do aprendizado organizacional, este estudo propiciou a construção do Programa de Melhorias da Gestão de Prontuários (PMGP), que poderá ser aplicado pela administração do HUAC.
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Breckons, Matthew Dunstan. "Cultural factors affecting the development of an evidence-based information service in a third sector provider of complementary cancer care". Thesis, University of Plymouth, 2014. http://hdl.handle.net/10026.1/6554.
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Cultural factors affecting the development of an evidence-based information service in a third sector provider of complementary cancer care Matthew Breckons Introduction Many people with cancer access complementary and alternative medicine (CAM) and a need for high quality information was emphasised in reports by the House of Lords and the National Institute for Health and Clinical Excellence. Organisational culture, incorporating people’s underlying assumptions, values and actions, has been highlighted as an important factor when attempting to introduce evidence-based practices. Opinion is divided over the relevance of evidence to CAM practice, although the influence that this has on the cultural context of a CAM organisation is not understood. Aims To identify cultural factors affecting the introduction of an evidence-based information service in a third-sector CAM organisation and, in light of factors identified, to suggest feasible innovations to achieve a more evidenced-based approach. Methods Access to the charity was gained through a Knowledge Transfer Partnership. Soft Systems Methodology, a form of action research, was used to carry out four ‘learning cycles’ in which data was collected and fed back to staff at the organisation to prompt discussion on what could be improved. Learning cycles focused on improving the quality of web-based and printed information and gaining an understanding of how the information service could be improved from staff and service-user perspectives. Results Results suggested that a lack of time and emphasis on marketing values led to difficulties feeding back results and making changes that were perceived to reduce demand for the charity’s services. A lack of management support and a reluctance to implement rules made introducing any form of information policy problematic. Additionally, structural factors such as a large team of part-time staff and a lack of financial resources led to communication difficulties as well as limiting the opportunity for staff development. Conclusions This is the first study to document systematic attempts to make evidence-based changes in a third sector CAM organisation. As such, this study has generated results demonstrating how cultural and structural constraints in this type of organisation may influence attempts to make evidence-based changes. Introduction of an initiative such as the Information Accreditation Scheme (IAS) may provide benefits to an organisation of this type by guiding the development of information production systems at the same time as raising the profile of the organisation. The findings of this study strongly suggest that, despite demands from policy makers for the provision of evidence-based CAM information, there may be systematic difficulties experienced by organisations responsible for the production of this information. Further research is needed to understand how producers of CAM information can be supported in providing high quality, evidence-based materials.
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Callo, Virgie, of Western Sydney Hawkesbury University, of Science Technology and Agriculture Faculty i School of Agriculture and Rural Development. "Towards community development : exploring possibilities with the rural poor in the Philippines through participatory systemic action research". THESIS_FSTA_ARD_Callo_V.xml, 1997. http://handle.uws.edu.au:8081/1959.7/420.
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This thesis is about exploring possibilities for improving the situation of a rural community in the Philippines. The philosophy. theories and assumptions underlying are discussed. This research which fulfilled its primary intent of fostering change through action also served as a verification of the value and usefulness of a Participatory Systemic Action Research. The role of participation in an emancipatory process is highlighted. The research process, following the methodological framework of Soft Systems Methodology, is described. Based upon the experience of a participative research, a critique of the Soft Systems Methodology is forwarded. The emergent outcomes of the research are also discussedUniversity of Western Sydney