Rozprawy doktorskie: „Social outsourcing”

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Zhang, Rui. "Essays on Matching, Outsourcing and Social Networks". Thesis, Toulouse 1, 2014. http://www.theses.fr/2014TOU10014/document.

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Le résumé en français n'a pas été communiqué par l'auteur
Chapter 1: Getting Job from My Unemployed Friends: A Social Network Perspective. This paper aims to learn the role of social networks formed by unemployed workers in job transmission. We develop a model with an endogenous threshold of workers' job dissatisfaction. Compared with the case without social networks, it is shown that unemployed workers' welfare is higher and unemployment rate is lower. And social planner prefers the workers to become more selective. When networks differ in size, increasing the size difference is beneficial for workers with large social networks but detrimental to those with small ones; in addition, the unemployment rate decreases. However, because of the dilution effect, as the proportion of unemployed workers with large networks increases, it eventually results in losses for all unemployed workers, and the unemployment rate may follow a non-monotonic pattern. / Chapter 2: Another Look at Two-Tier Unemployment Compensation Reforming .This paper analyzes the importance of wage setting scheme in determining the impact of two-tier unemployment compensation reforming. We construct a stylized search model where wages are respectively set through collective and individual Nash bargaining. The model is calibrated with regard to the characteristics of US and French labor market. We first show that reducing the required contribution time of obtaining UI eligibility reduces the unemployment rate when the wage is determined through collective bargaining, but raises the unemployment rate when the wage is set through individual Nash bargaining. We second show that reducing the UI duration raises the unemployment rate no matter how wage is negotiated. Last, by doing a counterfactual simulation, we find that the welfare is lower, wage is lower and unemployment rate is higher when the wage is determined through collective bargaining. / Chapter 3: Exposure to new wave of Offshoring, Unemployment and Welfare. In this paper, we study the impact of increasing service relocation. We construct a simple two sector model and find that when the offshoring technology makes progress in the service sector, domestic unemployment can be reduced if the marginal task-specific offshoring cost is large enough. Reducing unemployment makes hiring domestic workers become more costly and consequently makes firm in the manufacturing sector expand its offshoring scale too. In addition to the analytical result, we do a calibration exercise using the parameters of Belgium and the numerical simulation predicts this possibility. Finally, in a simplified two country framework of offshoring, we show that the progress of offshoring technology reduces the unemployment of the low-wage country, raises global welfare and probably raise the global inequality

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Fagerli, Terje. "Forsvaret - effektivitet gjennom outsourcing?" Thesis, Försvarshögskolan, 2001. http://urn.kb.se/resolve?urn=urn:nbn:se:fhs:diva-1910.

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Etter Berlinmurens fall har de økonomiske rammene til Forsvaret vært synkende. Forsvarets krigsstruktur har under den samme tid blitt drastisk redusert. Fredsstrukturen med støttefunksjonene(logistikk mm) er ikke på samme måte berørt. Fredsstrukturen må tilpasses(skreddersys) til de oppgaver som Forsvaret har og framtidig vil ha. Dette vil medføre at vi må ha en mer fleksibel, effektiv og mindre organisasjon på drifts og produksjonssiden.Mange bedrifter har de siste 10-15 årene valgt å bruke outsourcing som et verktøy for å effektivisere og kostnadsredusere. Vellykkede outsourcing/integrasjonsprosesser kan gi høyere fleksibilitet og fordelen at man kan fokusere mer på kjernevirksomheten og ledelsen av denne. Hensikten med denne studien er å diskutere om Forsvaret kan effektiviseres gjennom outsourcing. Videre er ambisjonen å vurdere forutsetninger for outsourcing og hvordan og på hvilken områder man kan implementere outsourcing i Forsvaret.Med det store potensialet man har i Forsvaret for effektivisering kan outsourcing være et godt virkemiddell for mer rasjonell drift og derved lavere kostnader som kan brukes på investeringssiden. Vellykkede outsourcing/integrasjonsprosesser kan gi betydelige fordeler, men det må understrekes at relativt mange bedrifter er misfornøyd. Dette er ofte som en følge av at bedriftene ikke har gjennomført grundig forarbeid, planlegging og vurderinger før de har startet prosessene. Forsvaret , som er på vei inn i en ”outsourcingssituasjon”, ligger i faresonen. Flere krav og overordnede betingelser, satt av Forsvaret selv, følges ikke på en sikker måte. Dette kan medføre problemer på sikt og ”en outsourcing” uten ønskelig/optimal effekt.
With the end of the cold war, and a changed security threat, the Norwegian Armed Force military budget has declined .The budget allocated to the purchase of new equipment and the modification and upgrade of existing systems must be increased in the future to meet the new (warfighting) scenarios. To meet this challenge CHOD NO have to reduce the costs and improve the performance of its logistics(support) organization.The benefits of outsourcing are apparent every day in our national economy. Companies report that outsourcing could provide the desired benefits. Outsourcing enables companies and other organizations to focus on their core competencies and activities. The main intention of this study is to discuss if and how implementation of outsourcing can lower costs and provide more efficient support(logistics) to the Norwegian Armed Forces.The study discuss the problem through resource-based theory, and a make-or –buy perspectives model has been used and developed for analyses and conclutions(empirical versus theory- test).The study shows that the Norwegian Armed Forces have to prepare and analyse ”their” organization prior to any outsourcing activity. Outsourcing integration must also be well prepared and analysed. Evaluation must be performed continuously.Some important areas are: • Outsourcing as a part of the Norwegian Armed Forces strategy and development to achieve future goals and visions(?) • Core competence/activity • Political acceptance and approval • Power/dependence • Management/culture/boundaries • Readiness • Law and regulations • Cost analyses(lowest costs ?)
Avdelning: ALB - Slutet Mag 3 C-upps.Hylla: Upps. ChP 99-01

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Löfquist, Hillevi, i Lina Pajala. "Parternas arbete för att uppnå social anpassning i IT-outsourcing-relationer : Ett kontextuellt perspektiv på IT-outsourcing-arrangemang". Thesis, Uppsala universitet, Institutionen för informatik och media, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-302962.

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Frågeställningar: Hur arbetar parterna i outsourcing-arrangemang för att etablera effektiva relationer och social anpassning? Hur påverkar utformningen av outsourcing-arrangemanget parternas arbete med social anpassning? Syfte: Syftet med studien är att utifrån ett kontextuellt perspektiv av outsourcing-arrangemang undersöka hur ingående parter arbetar med relationer för att uppnå social anpassning. Med kontextuellt perspektiv syftar vi på de olika aspekter som tillsammans påverkar hur outsourcing-arrangemanget är utformat. Med detta vill vi skapa större förståelse för hur parter i olika outsourcing-arrangemang arbetar med relationerna till varandra i praktiken i en allt mer heterogen outsourcing-miljö. Vidare vill vi undersöka vilken påverkan olika utformning av outsourcing-arrangemang kan ha på detta arbete och hur det påverkar arbetet med att uppnå social anpassning. Vi vill genom detta skapa större förståelse för social anpassning och göra det mer tillämpbart i praktiken genom att utgå från ett mer detaljerat, kontextuellt perspektiv. Metod: För att uppnå studiens syfte har en kvalitativ metod använts genom intervjuer som metod för insamlandet av data. Det har genomförts sex semistrukturerade intervjuer med sju respondenter som alla har erfarenhet av ledande roller i outsouricing-arrangemang. Teorin som har använts har varit kopplad till bland annat outsourcing-relationer, social anpassning, boundary spannning och offshore-outsourcing. Slutsats: I praktiken arbetar företagen mer “ad hoc” med att vårda relationerna än vad som teoretiska riktlinjer föreslår. Däremot värderas social anpassning högt och bidrar därför till att inblandade parter praktiskt förändrar processer och sätter in insatser, samt utarbetar välformulerade avtal för att uppnå bättre social anpassning mellan parterna outsourcing-arrangemang. Vidare kan det konstateras att utformningen av outsourcing-arrangemanget, påverkar vilka krav som ställs på relationen i att uppnå social anpassning, och därigenom hur parterna behöver arbeta för att uppnå social anpassning.
Questions: How do clients and vendors operate to enable effective relations and social alignment in outsourcing arrangements? How does the formation of the outsourcing arrangement affect the work in social alignment creation? Purpose: The main purpose of this study is to research how organisations work with relationships to achieve social alignment between the parties from a contextual perspective. The contextual perspective involves the different aspects that comprises the forming of the outsourcing-arrangement. Through this, we aim to develop greater understanding in how the parties of an outsourcing arrangement form their relationships in practice in a heterogeneous outsourcing environment. This will give a wider perspective to how these contextual aspects affect the social alignment between parties and how the relationships need to be tended to in achieving effective relationships and social alignment. Method: In achieving the purpose of this thesis, a qualitative method has been applied to the data collection through a series of interviews. A total of six interviews have been conducted with respondents with great experience and leading roles within outsourcing arrengements. Theories that have been applied involve outsourcing relationships, social alignment, boundary spanning and offshore outsourcing, among others. Conclusion: The organisations work more “ad hoc” in practice than what theoretical guidelines propose. The concept of social alignment from a practical perspective on the other hand is widely applicable and leads to the changing of processes and arranging of efforts to better achieve social alignment between the parties. Further, the aspects that comprise the shape of the outsourcing arrangement are concluded to have effect on the many ways in which the parties work whit their relationships in the forming of social alignment.

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Robinson, Stuart Gordon. "Applying social capital theory to the management of IT outsourcing". Thesis, University of Exeter, 2016. http://hdl.handle.net/10871/25848.

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This thesis develops a conceptual framework for relating Social Capital theory to large IT outsourcing projects. It uses this to explore how social factors that arise in outsourcing situations can influence organisations’ competence in IT innovation. It finds that social capital principles provide a valuable alternative perspective to established practices in managing IT outsourcing. Social capital can be applied both in the analysis of IT outsourcing results and in planning outsourcing transitions that lead to improved longer term knowledge creation and innovation capability. Research was carried out in two large and established users of IT outsourcing, a UK government agency and a major bank. Based on this, two detailed case studies were prepared and an interpretive methodology used to understand how the respective outsourcing projects had developed. A conceptual model of the interacting organisational factors that lead to IT competence is derived from existing literature and tested against the case study data. This model sets out the new concept of an ‘outsourcing enclave’ as a unique structure in which knowledge resources of outsourcing client and vendor are combined, supported by social capital that is distinct from that in either feeding organisation. The thesis uses the model to observes how, in the cases studied, effective management of social capital in outsourcing enclaves has created situations conducive to knowledge creation and innovation and the barriers to this that were encountered. This reveals that social capital management in these organisations called for time after outsourcing transition during which social capital can stabilise in the enclave, for learning from the achievement of short term objectives and for application of relational governance alongside the outsourcing contract. The main contributions of the thesis are the conceptual framework of the outsourcing enclave and the use of this to apply social capital theory to specific situations of IT outsourcing. It also demonstrates how theorised dimensions of social capital can be used to interpret outcomes in real outsourcing situations. The cases provide further empirical support for social capital theory and their interpretation a basis for further research in the specific area of outsourcing and IT outsourcing in particular.

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St, John Jeremy. "IT Offshoring Success: A Social Exchange Perspective". Thesis, University of North Texas, 2008. https://digital.library.unt.edu/ark:/67531/metadc9026/.

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Spending by U.S. companies in offshore IT services continues at unprecedented levels despite a high failure rate. This study fills a gap in the existing literature by examining the client-vendor offshoring relationship through the theoretical lens of social exchange theory at the organizational level of analysis from the client's perspective. Social exchange theory focuses on the exchange of activities between two parties, whether they are individuals or companies and was used as a basis for examining the client and vendor relationship. Variables were identified by a review of the literature primarily from IT outsourcing and offshoring but also from general IT, marketing, sociology and organizational science literature. Data was collected using a field survey of Fortune 500 CIOs representing a population of organizations at the forefront of the offshoring phenomenon. The survey instrument was developed based on the adaptation of previously validated scales. Hypotheses regarding the correlations between social variables such as trust, communication, dependence, power, shared values and offshoring success were tested using Spearman's rho correlation. Seven of the hypotheses were supported, four hypotheses were not supported and one hypothesis was deemed not testable due to lack of information.

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Rundquist, Jonas. "Outsourcing of New Product Development - A decision framework". Licentiate thesis, Luleå : Luleå University of Technology, 2007. http://epubl.ltu.se/1402-1757/2007/50/.

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Ståhl, Olof, i Veeraphan Thamhaksa. "Produktutveckling och outsourcing – en studie bland skånska livsmedelsföretag". Thesis, Kristianstad University College, Department of Behavioural Sciences, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-4393.

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Livsmedelsindustrin utgör en viktig del av svensk industri och är den fjärde största branschen i Sverige mätt i omsättning. Syftet var att kartlägga hur stora och medelstora svenska producerande livsmedelsföretag i Skåne arbetar med produktutveckling samt hur de arbetar med och vilken inställning de har till outsourcing. Undersökningens resultat grundas på halvstrukturerade kvalitativa intervjuer på intervjupersonernas företag vid nio livsmedelsproducerande företag i Skåne. I resultatdelen visas en kartläggning över hur företagen i stora drag arbetar med produktutveckling från idé till färdig produkt, samt hur företagen arbetar med uppföljning av existerande produkter. Resultatdelens kärna ligger vid outsourcing av produktutveckling och företagens inställning till detta, samt vilka delar och i vilken utsträckning företagen arbetar med outsourcing i dagsläget. Resultatet visar en övervägande positiv inställning till outsourcing. Beroende på var när och hur är externa tjänster mer eller mindre intressant för företagen att köpa in. Slutsatsen är att de stora och medelstora företagen är positivt inställda till outsourcing och ser ljust på framtiden när det gäller produktutveckling.

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Babin, Ronald. "Corporate social and environmental responsibility in global IT outsourcing (CSER in GITO)". Thesis, University of Manchester, 2011. https://www.research.manchester.ac.uk/portal/en/theses/corporate-social-and-environmental-responsibility-in-global-it-outsourcing-cser-in-gito(c03e1ea2-8d34-40de-b196-0ae8b05d7ae5).html.

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This thesis answers the research question: How do corporate social and environmental responsibilities (CSER) affect global IT outsourcing (GITO)? In answering this question we identified seven key trends that are directing CSER in GITO. We found that CSER in outsourcing is new and relevant, with growing interest from outsourcing providers and buyers. CSER will be driven by consumer concerns and employee expectations, which are particularly relevant for outsourcing buyers with a consumer oriented product or service, such as banks or retail organisations. The need to attract and retain employees will increase the need for CSER at outsource providers. Similarly, CSER is important to an organisation's brand reputation with consumers, employees and other stakeholders such as investors. Within CSER, environmental topics are a growing issue: the need to reduce power consumption and thereby reduce greenhouse gas (GHG) emissions from carbon-based power production. We learned of 'green-washing', the need to be suspicious of CSER claims that cannot be fully validated. This led us, and others, to suggest that due diligence is required to counter possible in-authentic CSER by GITO providers. As a method of validating CSER claims, we propose using global standards such as the Global Reporting Initiative and ISO 26000 when examining CSER at outsource providers. We examined CSER from a strategic perspective, to understand if CSER provides a long-term advantage to outsource providers. Directed by the research data and theoretical frameworks, we proposed a model of strategic and responsive CSER suggested by Porter and Kramer (2006). Responsive CSER describes the set of basic requirements that have become 'table-stakes' for GITO providers. Strategic CSER distinguishes outsource providers by providing long-term benefits that are not easily copied by competitors. By applying the strategic/responsive CSER model for GITO in a case study we developed a model that provides guidance to outsource buyers and their providers on when and how to share and collaborate on CSER projects. The key contribution of this research is a model that describes the characteristics for buyers and providers to collaborate on CSER projects to build trust in the outsourcing relationship and to create shared benefits for both parties and to society or the environment. This research applies the Porter and Kramer model to an outsourcing relationship to understand how CSER can be used to improve GITO.

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St, John Jeremy Guynes C. Stephen. "IT offshoring success a social exchange perspective /". [Denton, Tex.] : University of North Texas, 2008. http://digital.library.unt.edu/permalink/meta-dc-9026.

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Mitchell, I. "Outsourcing to trusts : a social exchange analysis of the employee experience". Thesis, Oxford Brookes University, 2013. https://radar.brookes.ac.uk/radar/items/bd4762bc-97ef-44c4-84f8-826cf36cf0f8/1/.

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The outsourcing of public services often involves public sector workers transferring their employment to a private or non-profit company, yet little is known about what this transition is like for the employees themselves. This thesis investigates the employee experience of ‘being outsourced’ in the public leisure sector, which is an under-researched area, and concentrates attention toward the implications for the employment relationship. The research draws on social exchange theory as way of conceptualising the employment relationship and henceforth explores changes to it during the process of outsourcing. The research is primarily based on three longitudinal case studies (leisure services outsourced to Leisure Trusts) which includes the collection of 85 semi-structured interviews. In general, the findings suggest that the pre-transfer experience of outsourcing is likely to be a difficult emotional process to go through, with post-transfer implications including the worsening of terms and conditions and less than expected developmental opportunities. Yet, despite the difficulties of the transition, the findings also challenge the notion that the longer-term post-transfer implications are ‘all negative’ for employees, especially with regards to the quality and socioemotional side of the employment relationship – however these latter outcomes seem to be heavily dependent on the values and managerial style of the Leisure Trust managers, as well as any changes made to terms and conditions.

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Wiesinger, Anna [Verfasser]. "Achieving outsourcing success by effectively spanning the client-vendor boundary - Case-study perspectives on social structures in outsourcing relationships / Anna Wiesinger". München : Verlag Dr. Hut, 2014. http://d-nb.info/1055863419/34.

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Rowe, Brent R. "Will Outsourcing IT Security Lead to a Higher Social Level of Security?" NCSU, 2007. http://www.lib.ncsu.edu/theses/available/etd-03272007-163006/.

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More firms outsource information technology (IT) security activities each year, as they determine that they can achieve cost savings or a higher level of security at the same cost. However, despite the estimated benefits, many firms still fail to see a clear positive net benefit from their (private) perspective, given the risks and costs involved. This paper investigates the positive externalities associated with IT security outsourcing. My research suggests that, when one organization decides to outsource its security, both direct and indirect benefits can accrue to other organizations and users. In this paper I analyze how a variety of decision characteristics affect whether and to what level such positive externalities will result. I also discuss implications for public policy and for firm-level decision making.

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Bjernerud, Jessica. "Varför Outsourca Ekonomifunktionen? : Eventuella konsekvenser på företags ekonomistyrning". Thesis, Högskolan i Borås, Institutionen Handels- och IT-högskolan, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-20219.

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Begreppet outsourcing har sitt ursprung i slutet av 1980-talet och uppkom för att beskriva den trend där stora företag valde att överföra sina informationssystem till externa leverantörer. Outsourcing kan definieras som en kontraktuell relation mellan ett företag och en extern leverantör. Begreppet Business Process Outsourcing är något som har varit och är på frammarsch inom outsourcingområdet och innebär outsourcing av hela affärsprocesser, såsom outsourcing av ekonomifunktionen. Alla företag arbetar gentemot specifika finansiella mål som företaget vill nå upp till. De finansiella målen som företaget har ställt upp samlas under benämningen ekonomistyrning och det är företagets ekonomifunktion som svarar för detta arbete. Uppsatsens utgångspunkt är att studera hur företagets ekonomistyrning påverkas om man väljer att lägga ekonomifunktionen och därmed den funktion som svarar för företagets ekonomistyrning på en extern part. Uppsatsen syfte är därmed att genom empiriska studier undersöka varför företagen väljer att outsourca ekonomifunktionen samt huruvida outsourcing av ekonomifunktionen påverkar företagets ekonomistyrning. Uppsatsen består av en empirisk undersökning av sju företag. Fyra av dessa är redovisningsföretag som tar hand om ekonomifunktionen som företagen outsourcar. Två av dem är företag som valt att outsourca ekonomifunktionen och ett företag som är med i studien valt att inte längre ha sin ekonomifunktion outsourcad. Insamlingsmetoden består av en kvalitativ metod för att möjliggöra en djupare förståelse för ämnet. I den empiriska undersökningen har vi undersökt vad som motiverar företagen att outsourca ekonomifunktionen, vilka fördelar och nackdelar detta för med sig samt hur tillvägagångssättet ser ut när företagen väljer att outsourca ekonomifunktionen. Uppsatsens fokus ligger på att finna huruvida ekonomistyrningen påverkas när företagen väljer att outsourca den del av verksamheten som svarar för ekonomistyrningen. Studien visar att så länge företagen och outsourcingleverantören har ett nära och bra samarbete behöver inte ekonomistyrningen påverkas negativt. Det är upp till företaget att välja hur ekonomistyrningen skall gå tillväga och vem som skall utföra den oavsett om ekonomifunktionen finns inom företaget eller utanför. I mångt och mycket ligger ekonomistyrning fortfarande inom företagets kontroll även om ekonomifunktionen outsourcas.

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Sandeep, M. S. "Innovations in outsourcing : the emergence of impact sourcing". Thesis, Loughborough University, 2015. https://dspace.lboro.ac.uk/2134/19596.

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Newly emerging information technology and business process outsourcing (IT-BPO) models are not just about business . Some of these models are also guided by a strong underlying social mission to do good and create social value . Collectively they are now being referred to as impact sourcing (ImS) models. In brief, ImS is a social innovation in outsourcing that aims to bring digitally-enabled outsourcing jobs to marginalized individuals. The ImS model of outsourcing consciously provides employment opportunities to communities and groups whose life chances are deemed poor. In this thesis we study ImS companies, i.e., IT-BPO vendor firms, which aim to create a significant impact (hence the term impact sourcing ) on the lives of hitherto disadvantaged and deprived communities by giving them gainful employment and thereby improving their material conditions. Using qualitative methods, the thesis takes multiple approaches to study the ImS model. The thesis is comprised of three empirical chapters, each exploring a different aspect of the ImS model. Chapter 2, using a multiple case-study approach, draws on concepts from social entrepreneurship to study the triggers of ImS entrepreneurship and the process through which ImS entrepreneurs build and operate ImS companies. The chapter also looks into the institutional influences that have shaped the ImS model. Most importantly, the findings demonstrate the inherent difficulty of scaling and sustaining the ImS model, as it is the individual entrepreneurs intense personal experiences, not market-based considerations, which play a crucial role in launching new ImS companies. Drawing on the initial findings of Chapter 2, Chapter 3 explores the challenges of operating ImS companies in marginalized communities. Specifically, the chapter analyzes how ImS companies frame their ventures to the local community, drawing on frame alignment literature. The findings from this chapter suggest that local communities are not passive recipients of ImS companies framing work and may indeed resist ImS company activities for reasons such as the perceived incompatibility of the ImS model with local norms and belief systems and perceptions of inequality stemming from the merit-based recruitment strategies underpinning the model. The chapter finds that deployment of progress, family, material-benefit and egalitarianism frames may help ImS companies to overcome resistance, and gain the acceptance of local communities. While Chapters 2 and 3 focus on the ImS companies and their founders, Chapter 4 analyzes the challenges faced by marginalized individuals as they transition into the ImS workplace from their relatively traditional community spaces. The findings suggest that the distinct norms and values embodied in the community space and the ImS workplace create challenges for ImS employees. In response to these challenges, the findings show that ImS employees craft a variety of coping strategies such as integration and compartmentalization to manage work and non-work boundaries. ImS employees were also found to create fictive kinships, experiment with provisional selves and craft jobs to cope with the socioculturally alien environment of ImS workplaces. Overall, the thesis makes theoretical and practical contributions to the small but growing business and management literature on the ImS phenomenon. The thesis also makes theoretical contributions to the literatures on social entrepreneurship, frame alignment and organizational studies.

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Bladh, Martin, i Daniel Kylén. "Outsourcing av IT : En jämförande studie av motiv och effekter". Thesis, Högskolan i Borås, Institutionen Handels- och IT-högskolan, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-18859.

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Dagens hårda konkurrens och den ökande globaliseringen har medfört att företag måste utvärdera sina verksamheter för att kunna bedöma sin konkurrenskraft. Det gäller numera att kunna vara flexibel, vilket har lett till att under de senaste tio åren har företag sett outsourcing som ett bra verktyg för att uppnå konkurrenskraft och bli flexiblare. IT-funktionen är en resursintensiv del av verksamheten där det sker ständiga förändringar inom tekniken och metoderna hur den används. Detta har gjort att många företag har valt att outsourca delar av sin IT-verksamhet för att kunna fokusera på sin kärnverksamhet och därmed bli konkurrenskraftigare.Syftet med vår uppsats är att utifrån en jämförelse mellan svenska företag, oberoende av bransch, identifiera och analysera motiv och effekter av användandet av outsourcing gällande IT-funktioner. Vi vill därmed bidra med relevant information för teoretiker.Studien har avgränsats till att enbart fokusera på totalt fyra stycken medelstora till stora företag som har valt att outsourca IT-aktiviteter. Vi har även valt att avgränsa mot att ta med leverantörens perspektiv.Empirin har baserats på semistrukturerade intervjuer med inslag av djupintervju med en person i en ledande IT befattning. Inom varje företag har en bild skapats innefattande deras syn på outsourcing och motiv till samt effekter av företagets val att outsourca. Uppsatsens metod utgörs av ett kvalitativt angreppssätt och arbetet har genomförts med en induktiv ansats med växelverkan mot deduktion. Uppsatsens teoretiska referensram utgörs av IT, kärn- och beställarkompetens, företagsstrategier, motiv till att outsourca, framgångsfaktorer och till sist risker med att outsourca. Debattavsnittet som kommer efter den teoretiska referensramen syftar till att visa problematiken kring outsourcing av IT-funktioner och ge läsaren en djupare förståelse för ämnet.Studiens slutsatser är att företag hellre vill få tillgång till externa resurser och extern kompetens än att sänka eller få kontroll över kostnaderna. Initialt vill företag hellre sänka sina kostnader än att få kontroll över kostnaderna. IT:s närhet till kärnverksamheten bestämmer vilka delar som är mål för outsourcing. Då företag väljer att outsourca minskas kapitalbindningen och flexibiliteten ökar, vilket medför att företag kan hantera konjunkturcyklar på ett effektivare sätt. Effekterna har ofta blivit som företagens förstudie identifierat. Ökad tillgång till resurser och kompetens, minskade kostnader och ökad kontroll har blivit de mest identifierbara effekterna.
Uppsatsnivå: D

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Persson, Oskar. "IT outsourcing i offentliga organisationer : Identifiering av kritiska framgångsfaktorer". Thesis, Karlstads universitet, Handelshögskolan, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-55115.

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Idag är IT en grundförutsättning för att företag och organisationer ska kunna behålla och utveckla sin verksamhet och sina affärer. Om en verksamhet av någon anledning inte har kompetensen, resurserna eller viljan att fokusera på IT kan dessa verksamheter istället välja att outsourca dessa aktiviteter på en extern leverantör. Enligt konsultföretaget Tieto (2013) kommer outsourcingen av IT i den offentliga sektorn att öka samtidigt som det finns relativt lite forskning idag kring just detta. Syftet med studien är identifiera och beskriva kritiska framgångsfaktorer vid outsourcing av IT när en offentlig organisation outsourcar till en privat leverantör. Kritiska framgångsfaktorer är här ett stöd för bättre beslutsunderlag och en tydligare målstyrning. Studien har genomförts via ett kvalitativt angreppssätt på respondenter från både offentliga organisationer samt privata leverantörer. Litteraturgenomgången har resulterat i en analysmodell som har använts som underlag under studien. Studien visar att när en offentlig organisation ska outsourca IT till en privat leverantör är det först och främst viktigt att den offentliga organisationen gör en förstudie på sin egen organisation. Här kan det vara bra att låta en utomstående organisation göra en granskning av den. Båda parter måste veta de juridiska implikationer som en outsourcing innebär och har du inte den kunskapen bör den skaffas via exempelvis konsulter. Var också noga med att välja de personer som kommer vara ansvariga för relationerna. Dessa personer ska vara kommunikativa och väl insatta i verksamheten. Sätt gemensamma mål och visioner med din partner för att båda ska bli engagerade i samarbetet. Skriv också avtal där det går att göra justeringar efter hur omvärlden förändras. Allt detta måste också vara tydligt beskrivet i avtalet för att undvika missförstånd.

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Lee, Sun Hye. "Corporate social responsibility failure in offshore outsourcing relationships : explicating the phenomenon through multiple levels of analysis". Thesis, University of Warwick, 2017. http://wrap.warwick.ac.uk/101266/.

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Firms are facing challenges in managing corporate social responsibility (henceforth CSR) in their offshore outsourcing relationships and often fail to meet the ever increasing expectations from stakeholders. The main cause of these challenges stems from the complexity of offshore outsourcing. This thesis attempts to advance understandings of the mechanisms through which key relevant factors operate and interact to influence CSR performance outcomes. Three pieces of research taking different approaches embedded in multiple theories and levels of analysis are presented. Paper 1 advances the theoretical understanding of firm performance outcomes in cross-border inter-organisational relationships, mainly informed by institutional theory, resource dependence theory, and relational view. By specifically looking at CSR in offshore outsourcing relationships, the study enables prediction of CSR performance outcomes under institutional and inter-organisational differences. Paper 2 empirically studies a specific type of CSR failure, corporate social irresponsibility (henceforth CSiR) exposed by the media. Using an extensive amount of longitudinal data, the study demonstrates that CSR performance is an outcome of the interactions between the way firms are perceived by key stakeholders and attention to the subject matter. The paper contributes to the attention-based view, the theoretical underpinning of the paper, by separating out depth and breadth of attention conceptually and empirically. Paper 3 narrows down the sectoral context of the study to the retail industry considering its representativeness in the subject matter. Drawing on resource dependence theory, the study provides conceptual insights into a shifting paradigm from dyadic to trilateral governance. The findings of the three studies examining an identical phenomenon, but adopting different approaches and research tools, suggest CSR performance outcomes are formulated by internal and external contextual conditions and firms’ strategic choices. Overall the thesis contributes to our understanding of CSR in offshore outsourcing by unravelling the mechanisms through which these crucial factors work.

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Johansson, Elin, i Hanna Ceder. "Hållbart agerande inomFacilities Management – Fem förslag på förändrade arbetssätt vid outcourcing". Thesis, KTH, Fastigheter och byggande, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-147661.

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Sustainability is a term that is constantly gaining focus in our society and we are becoming more and more aware of the need to take the next generation into consideration when making decisions. The sustainable activity within the core business is growing and is also connected to profitability in ways that have not been seen before. However, the activities that are not included in the core business have not yet reached this long-term perspective. These non-core businesses within an organization goes under the term Facilities Management (FM). This paper focuses onReal Estate businesses, FM-suppliers and the relation between them.The purpose is to investigate current knowledge regarding outsourced FM-services and the real estate organisation’s use of these services. Furthermore, the purpose is to analyse what obstacles are currently restraining a sustainable way of working with FM-services and finally to present substantial suggestions for change. It is commonly agreed that acting in a sustainable way is a shared responsibility, and that acting accordingly will have great impact over the coming years. The Real Estate companies are facing an obstacle with lack of knowledge and awareness of the current situation. The FM-suppliers do not have the last say in the procurement process which prohibits them from using their knowledge effectively. Collaboration between the two parties is essential in order to achieve an improved result of sustainable development within FM. Five suggestions that will develop sustainability within FM have been depicted within this paper. The first suggestion is a plan of action with the foremost purpose of promoting sustainability and FM. Next follows a suggestion that shows the importance of early influence from proficient people. The third suggestion is to make sustainability measurable by creating a certification. Fourth, a law regarding sustainability reports can show how companies act in order to enhance the three dimensions of sustainability within their organization. The last suggestion is a template that will support both parties in the process of signing FM-contracts. In an ideal world, increasing the understanding and knowledge of sustainability and FM will prevent Real Estate businesses from buying services that are not sustainable as well as keeping FM-suppliers from delivering such services.
Hållbarhet får allt större fokus i vårt samhälle. Genom ett mer eftertänksamt beteende har ett agerande för en hållbar utveckling där nästa generation ges samma förutsättningar som denna påbörjats. Tankesättet växer sig starkare inom organisationens kärnverksamhet och i takt med detta ses hållbart agerande även i större grad som en del i organisationens ökade lönsamhet. Inom stödverksamheterna har utvecklingen dock inte nått detta långsiktiga perspektiv. Sammantaget utgör stödtjänsterna en stor del av en organisations totala omsättning varför det är av stor vikt att påbörja en hållbar utveckling inom dessa. En organisations samtliga stödtjänster sammanfattas i termen Facilities Management (FM). Detta arbete är inriktat mot FM-leverantörer och fastighetsbolag samt framställs med intresse för relationen dem emellan. Syftet med denna uppsats är att undersöka befintlig kunskap om outsourcade Facilities Management-tjänster och fastighetsbolags nyttjande av tjänsterna. Vidare är syftet att analysera vilka hinder som idag motverkar ett hållbart arbetssätt inom dessa tjänster samt framställa konkreta förslag till förbättringsåtgärder. En litteraturstudie samt sju intervjuer har legat till grund för de resultat som framställs. Ansvaret för att agera hållbart inom FM anses ligga på var och en gemensamt och intervjuobjekten är eniga om att hållbarhet kommer att bli allt viktigare i dagens samhälle. Hinder hos fastighetsbolagen är bristande kunskap och medvetenhet gällande den ohållbara situation som råder idag. För FM-leverantörerna finns ett hinder i rådande partsrelation, där fastighetsbolagen har sista ordet vid upphandling trots att FM-leverantörerna besitter mest kunskap. Det krävs ett samarbete mellan parterna för att nå ett förbättrat resultat av hållbar utveckling inom FM-tjänsterna. Fem förslag för att utveckla hållbarhetsarbetet inom FM framställs. Det första är en handlingsplan med främsta syfte att marknadsföra hållbarhet och FM. Nästa förslag belyser vikten av att ge personer med kompetens inom området möjlighet att påverka i ett tidigt skede. I det tredje förslaget framställs en möjlighet att certifiera hållbart arbete för att göra hållbarhet mätbart. Vårt fjärde förslag är att införa en lag om hållbarhetsredovisning där organisationer tvingas redovisa hur de arbetat med de tre dimensionerna av hållbarhet under året. Slutligen föreslås en mall som kan vara till stöd vid tecknande av FM-kontrakt. I den bästa av världar kommer ett aktivt arbete med att öka förståelsen och kunskapen gällande hållbarhet inom FM att leda till att fastighetsbolagen aldrig köper ohållbara stödtjänster samtidigt som FM-leverantörerna heller aldrig levererar sådana.

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Jenvald, Per. "Outsourcing av officersutbildning : vem kan vara huvudman för utbildningen av officerare i Sverige?" Thesis, Försvarshögskolan, 2001. http://urn.kb.se/resolve?urn=urn:nbn:se:fhs:diva-1927.

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Uppsatsen beskriver en undersökning av Försvarsmaktens och Försvarshögskolans attityder till outsourcing av officersutbildning. Huvudmannaskapets betydelse för officersutbildningen belyses genom att jag har djupintervjuat personer med strategiskt inflytande inom Försvarsmakten och Försvarshögskolan. Undersökningen utgår från den institutionella teorin som menar att organisationer strävar efter att vara effektiva och rationella, men hindras av olika sociala och kulturella mekanismer. Detta skulle innebära att även om outsourcing av officersutbildning vore det mest effektiva för Försvarsmakten, så kan detta förhindras av sådana sociala och kulturella mekanismer.Underlag för frågeställningar inför intervjuerna har hämtats från utredningen ”Försvarsmaktsgemensam utbildning för framtida krav” samt ”Riksdagens revisorers förslag angående Försvarshögskolan i det nya försvaret”. Intervjuade befattningshavare är: C GRO, stf C GRO, C FHS, C MHS K, stf C ÖS och C FHS Chp.
Several changes of the Swedish system for officers training has taken place during the nineties and at the same time has the use of so called outsourcing increased within the administration of governments and local governments, mainly within the healthcare sector, real-estate administration and maintenance of different computer systems.During the same time, the Armed Forces has shown an increased interest for outsourcing. The reason for this is the aim to buy better or equal quality in services and products for less money. Those reasons has been the motive for me to do this research.As several researches has been done of the subject outsourcing from an economical view, this work uses the institutional theory as a take-off. This theory means, very briefly described, that organisations strive for effectiveness and rationality but find themselves held back by different social and cultural mechanisms.In consequence of the above, the author has chosen to examine the attitude to outsourcing with in selected, placed in strategic seats, persons in the Armed Forces and the National Defence College. To be able to examine if the theory is relevant in this case, the subject for the research is what might be described as “a sacred cow” namely outsourcing of officers training and to find out who can be the responsible authority for officers training.The research has been implemented through the use of qualitative interviews with the chosen respondents and the questions has its foundations in two governmental reports: “Joint officers training for future demands” and “ The accounts of the Swedish Parliament proposal about the National Defence College with-in the new National Defence”.The conclusions in this research support the standpoints of the institutional theory and also raise some suggestions for future research in this area.
Avdelning: ALB - Slutet Mag 3 C-upps.Hylla: Upps. ChP 99-01

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Ye, Fei. "Strategic IT partnerships in transformational outsourcing as a distinctive source of IT value a social capital perspective /". College Park, Md. : University of Maryland, 2005. http://hdl.handle.net/1903/2837.

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Thesis (Ph. D.) -- University of Maryland, College Park, 2005.
Thesis research directed by: Business and Management. Title from t.p. of PDF. Includes bibliographical references. Published by UMI Dissertation Services, Ann Arbor, Mich. Also available in paper.

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Andersson, Max. "Att outsourca eller inte outsourca, det är frågan : En analys av Försvarsmaktens bevaknings- och säkerhetsverksamhet". Thesis, Försvarshögskolan, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:fhs:diva-6190.

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In the 1990s the Swedish Armed Forces (SAF) adopted the concept of outsourcing for the provision of certain services. With an increasing amount of services being outsourced to civilian companies, there is little research regarding which types of services are being outsourced by SAF, and how it´s motivated. One service being partially outsourced is the guarding of military bases throughout Sweden. With an on-going debate by researchers on the concept of military outsourcing in expeditionary forces, this study takes a domestic view of outsourcing. This thesis seeks to investigate the concept of military outsourcing, applied to the case of base guards in Sweden. The analysis proves that several reasons or justifications for outsourcing base guarding are presented by those responsible for security in Swedish military units. The analysis also concludes that guard services is viewed different between headquarter level and regimental level. Although considered not a core activity, due to high interdependence with core activities and the requirement for firm-specific competence regimental representatives show more reluctance towards outsourcing guard services.

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Svensson, Emma. "Outsourcing och backsourcing av IT-lösningar : Utveckling och bakomliggande faktorer". Thesis, Linköpings universitet, Informatik, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-126111.

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Outsourcing, det vill säga då en organisations tjänster eller produkter inom en funktion eller aktivitet läggs ut till en extern aktör, blev alltmer märkbart under 1990-talet. Trenden har vuxit till att utgöra en norm i dagens samhälle och numera outsourcar organisationer allt från förvaltning av informationsteknik (IT) till hela funktioner. Outsourcing av IT anses vara en växande och alltmer global företeelse, däremot kan problem med ett outsourcingavtal eller förändringar av ett företags affärssituation leda till backsourcing, vilket innebär att en organisation väljer att föra tillbaka och åter genomföra aktiviteter inom den egna verksamheten. Beslut kring outsourcing av IT-lösningar har utgjort en central aspekt inom såväl forskning som praktik medan beslut om att byta leverantör eller backsourca har fått relativt lite uppmärksamhet. Däremot utgör drivkrafterna bakom backsourcing ett lika relevant ämne att studera som motiven bakom outsourcing och med grund i detta syftar denna studie till att identifiera vilka motiv som kan ligga till grund för organisationers val att outsourca respektive backsourca IT-relaterade aktiviteter och funktioner samt undersöka hur de förutsättningar som gällde vid beslutet om att outsourca kan förändras under en outsourcingprocess. Jag har genomfört en studie av kvalitativ karaktär där en fallstudiedesign tillämpats. Ett antal organisationer som använder sig av IT och IT-lösningar i sitt dagliga arbete har undersökts där organisationerna tidigare har backsourcat, och/eller är i färd med att föra tillbaka, sin IT. Insamling av teori respektive empiri har skett genom en litteraturstudie och genomförandet av semistrukturerade intervjuer. I analysen har sedan det empiriska materialet ställts i relation till den tidigare forskning som finns inom (1) outsourcing och (2) backsourcing. Studiens resultat visar att anledningar och motiv som kan resultera i ett företags beslut om att outsourca sin IT bland annat är möjligheten att göra kostnadsbesparingar, uppnå en större flexibilitet samt möjligheten att få tillgång till specialistkompetens. Under en outsourcingprocess kan exempelvis en organisations ledning bytas ut, vilket kan medföra nya åsikter och attityder gentemot verksamhetens sourcingstrategi, och IT:s betydelse för verksamheten kan förändras. Vidare har ett antal bakomliggande faktorer som kan spela in vid organisationers beslut om att backsourca sin outsourcade IT kunnat identifieras. Exempel på faktorer är att ingen total kostnadsbesparing görs och att efterlevnaden av kontraktet med leverantören kan vara bristfällig avseende exempelvis tjänstekvalitet.
Outsourcing, that is to say when an organization's services or products within a function or an activity are being contracted out to an external vendor, became increasingly noticeable during the 1990s. The trend has grown to represent the norm in today’s society and nowadays organizations outsource operations ranging from the management of information technology (IT) to whole functions. The outsourcing of IT is considered to be a growing and increasingly global phenomenon. However, problems with an outsourcing agreement or changes in a company's business situation can lead to backsourcing, a concept meaning that an organization chooses to bring back and re-implement activities within its own operations. Decisions regarding the outsourcing of IT solutions have been a central aspect in both research and practice while the decision to change supplier or backsource has received relatively little attention. Nevertheless, the drivers of backsourcing constitute an equally relevant topic to study. Hence, the aim of this study is to identify the motives underlying an organization’s decision to outsource, as well as backsource, IT related activities and functions and to examine how the conditions that applied when making the decision to outsource can change during an outsourcing process. I have conducted a qualitative study where a case study design has been applied. A number of organizations that use IT and IT solutions in their day-to-day operations have been studied where the organizations previously have backsourced and/or now find themselves in the process of bringing back their IT. A literature review has been conducted and empirical data has been collected through the use of semi-structured interviews. In the analysis, the empirical data has been analyzed in relation to previous research regarding (1) outsourcing and (2) backsourcing. The results of this study show that reasons and motives that can result in a firm's decision to outsource its IT include the possibility of achieving cost reductions, a greater flexibility and the possibility of gaining access to expertise. Examples of changes that can occur during an outsourcing process are within the management since the replacement of an organization’s management can bring new opinions and attitudes towards the firm’s sourcing strategy. The importance of IT to the operations can also change during an outsourcing process. Furthermore, a number of underlying factors that may affect an organization’s decision to backsource its IT have been identified. Examples of factors are that the outsourcing has resulted in no overall cost savings and that there’s a lack of compliance with the contract regarding, for example, the quality of the services being delivered.

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Fiocco, Emily. "Outsourcing (In)Equity: Do Informal Government-Nonprofit Collaborations Lead to Inequitable Government Service?" Thesis, University of Oregon, 2017. http://hdl.handle.net/1794/22701.

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Local governments often rely on collaborations with nonprofit organizations to serve “underheard” communities. These collaborations are often resource-intensive, but not well-analyzed. I engage a case study of City of Eugene's efforts to create "Welcoming Parks" for its Latino community to analyze the effects of these collaborations on the equity of government services and policy outcomes. My analysis is based on qualitative analysis of interviews and observations conducted with government staff, nonprofit leaders, community advocates, and community members. It demonstrates that local governments' reliance on nonprofit collaborations to address the needs of their “underheard" communities can lead to inequitable service and policy outcomes. Rather, representation of “underheard” communities within government may be necessary to produce outcomes. This research paves the way for further empirical studies of informal government-nonprofit collaborations and provides suggestions regarding how local governments should work with their communities to achieve equitable service and policy outcomes.

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Suntaxi, Gabriela [Verfasser], i K. [Akademischer Betreuer] Böhm. "Preserving Secrecy in Online Social Networks: Data Outsourcing, Access Control, and Secrecy Schemes / Gabriela Suntaxi ; Betreuer: K. Böhm". Karlsruhe : KIT-Bibliothek, 2020. http://d-nb.info/1223985938/34.

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E, Zander Ronja, i Evelina Ödling. "Kunskapsspridning ur ett medarbetarperspektiv : Sociala faktorer och dess påverkan av den tysta kunskapens spridning vid outsourcing". Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-21158.

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ABSTRACT Title: Knowledge sharing from an employee perspective- Social factors effect on the spread of tacit knowledge at outsourcing Level: Final assignment for Bachelor Degree in Business Administration Author: Evelina Ödling and Ronja Zander Supervisor: Stig Sörling and Thomas Källquist Date: 2016 - January Aim: It has become increasingly common that organizations use external co-workers for temporary tasks and activities, that is, they choose to outsource parts of their operations. This has proven to be important to how the organizations knowledge capital is affected and, consequently, how knowledge is spread between the internal and external co-workers. Tacit knowledge is most affected by outsourcing, and there are social factors that affect co-workers motivation to share their knowledge. The purpose of this study is therefore to illustrate how knowledge is spread between internal and external co-workers with regard to tacit knowledge and social factors. Method: The study was conducted from a qualitative approach and a multiple case study which different types of employment have been studied. Social constructionism has implemented our theory of science and the hermeneutics the knowledge approach we decided to take account with the focus on interpretation and understanding. The empirical collection consists of semi-structured interviews with ten employees when we chose to proceed from an employee perspective. The theoretical framework builds on previous research about our area of interest and has acted as a base of our interview guide. The interview guide has then been used as a template to categorize empirical data and to analyze the empirical outcome. Result & Conclusions: We have according to the social factors in this study noticed that reflexitivity and the socio-psychological factor, focusing on the internal motivation is what affects the spread of the tacit knowledge between internal and external co-workers.Suggestions for future research: When the research on knowledge sharing between different forms of employment are limited, we suggest that further research should focus on studying different project groups or teams to create a deeper qualitative study. Contribution of the thesis: By highlighting the spread of knowledge between internal and external co-workers and converging multiple social factors in the same study, we have provided a theoretical contribution to the current research. The study has also generated a distribution pattern that shows that the internal co-workers spread their knowledge to both internal and external co-workers, while spread from external to internal is weak. This can be classified as the study´s practical contribution and the measures that organizations may need to use so that knowledge are spread between all co-workers. Key words: Outsourcing, knowledge sharing, external/internal co-workers, tacit knowledge, social factors
SAMMANFATTNING Titel: Kunskapsspridning ur ett medarbetarperspektiv- Sociala faktorer och dess påverkan av den tysta kunskapens spridning vid outsourcing Nivå: C-uppsats i ämnet företagsekonomi Författare: Evelina Ödling och Ronja Zander Handledare: Stig Sörling och Thomas Källquist Datum: 2016 – Januari Syfte: Det har blivit allt vanligare att organisationer använder sig av externa medarbetare till temporära uppgifter och aktiviteter, det vill säga de väljer att outsourca delar av deras verksamheter. Detta har visat sig ha betydelse för hur organisationernas kunskapskapital påverkas och följaktligen hur kunskaper sprids mellan interna och externa medarbetare. Den tysta kunskapen påverkas mest av outsourcing och det finns sociala faktorer som påverkar medarbetarnas drivkraft till att dela med sig av sina kunskaper. Syftet med denna studie är därmed att belysa hur kunskap sprids mellan interna och externa medarbetare med avseende på tyst kunskap och sociala faktorer. Metod: Studien har genomförts ur en kvalitativ ansats och en multipel fallstudie där olika typer av anställningsformer har studerats. Socialkonstruktionismen har präglat vårt vetenskapsteoretiska synsätt och hermeneutiken den kunskapssyn vi valt att beakta med fokus på tolkning och förståelse. Den empiriska insamlingen består av semi-strukturerade intervjuer med tio medarbetare då vi valt att utgå från ett medarbetarperspektiv. Den teoretiska referensramen bygger på tidigare forskning kring vårt intresseområde och har fungerat som en grund för upplägget av vår intervjuguide. Intervjuguiden har sedan använts som mall för att kategorisera empirin och för att analysera det empiriska utfallet. Resultat & slutsats: Vi har utifrån de sociala faktorerna som belysts i denna studie uppmärksammat att det främst är reflexitivitet och den sociopsykologiska faktorn med inriktning på den inre motivationen som påverkar spridningen av den tysta kunskapen mellan interna och externa medarbetare.Förslag till fortsatt forskning: Då forskning kring kunskapsspridning mellan olika anställningsformer är begränsat föreslår vi att vidare forskning bör fokusera på att studera olika projektgrupper eller team för att skapa en djupare kvalitativ studie. Uppsatsens bidrag: Genom att belysa kunskapsspridning mellan interna och externa medarbetare och sammanstrålat flera olika sociala faktorer i samma studie har vi lämnat ett teoretiskt bidrag till den aktuella forskningen. Studien har även genererat ett spridningsmönster som visar att de interna medarbetarna sprider sina kunskaper till både interna och externa medan spridningen från extern till intern medarbetare är svag. Detta kan klassas som studiens praktiska bidrag och vilka åtgärder som organisationer kan behöva vidta för att kunskaper ska spridas mellan alla medarbetare. Nyckelord: Outsourcing, kunskapsspridning, externa/interna medarbetare, tyst kunskap, sociala faktorer

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Karlsson, Tina, i Marco Nicolaidis. "Fokus, speed och performance". Thesis, Malmö högskola, Fakulteten för teknik och samhälle (TS), 2005. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-22604.

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Uppsatsen syfte är att analysera de för- och nackdelar som finns i en outsourcingprocess av en personalavdelningsfunktion. Efter att ha läst i tidningen Personal och ledarskap(2004 nr 3) ”att det pågår en förändring av personalfunktionen på flera företag i Sverige”, och att outsour-cing av personalfunktioner är ett ämne som är på tapeten nu, blev vi intresserade av att titta närmare på detta. Vi hade några grundläggande antaganden som vi ville få svar på. Några av dessa var att företag ”slänger ut barnet med badvattnet” vid en outsourcing eller, är personal-arbete en del av kärnverksamheten? För att få förståelse för dessa antaganden hämtade vi fakta från olika teorier. Dessa teorier handlade om outsourcing, organisationsstrukturer, företagskul-tur, Human Resource Management (HRM) och teorier om beslutsfattande. Vi intervjuade två större tjänsteföretag, en bank och en dagstidning för att pröva våra teorier i praktiken. För att angripa frågeställningen använde vi oss av semistrukturerade intervjuer och intervjuade en VD, en personalchef och en mellanchef i respektive organisation för att se hur dessa personer såg på outsourcing av deras befintliga personalavdelning. Det sammantagna intrycket vi fick var att beroende på var i organisationen hierarkiskt personerna vi intervjuade befann sig, desto större skillnad var synen och användningen av personalavdelningen. Vi kom fram till att VD: n hade ett kostnadsperspektiv, personalcheferna såg det ur ett koncernidentitetsperspektiv och mellancheferna såg det utifrån ett kompetensbehov. Vidare kom vi fram till att i en outsourcingprocess bör företagen vara medvetna om att det finns två sidor av samma mynt vilket vi ansåg framkom tydligt när vi jämför för- och nackde-larna med outsourcing. Detta innebar att vissa fördelar i vissa situationer kan bli nackdelar och viceversa.
Det pågår en förändring av personalfunktionen på flera företag i Sverige. Detta innebär att mer personalansvar förläggs på mellanchefer, som är aktiva i produktionen. Då personalavdelning-en inte längre fyller en avgörande funktion blir det bättre och billigare för företagen att använ-da sig av externa leverantörer på dessa poster. Det primära syftet med denna uppsats är att analysera för- och nackdelar med outsourcing av HR-avdelningen. Det sekundära syftet är att definiera dessa med hjälp av två större tjänsteföretag. Ett företag är en bank och det andra fö-retaget är en dagstidning. Med hjälp av kvalitativ metod, semistrukturerande intervjuer som har gjorts på de båda företagen har en VD, en personalchef och en mellanchef intervjuats. Dessutom finns i empirin en debattdiskussion om outsourcing av HR-avdelningen. Vi menar att istället för att stirra sig blind på de för- och nackdelar som finns, är det lämpliga-re att se till de konsekvenser ett så kallat outsourcingbeslut lägger grunden för. I resultatet av vår uppsats kom vi fram till i jämförandet av för- och nackdelar med outsourcing att det finns två sidor av samma mynt. Med detta menar vi att vissa fördelar kan överväga nackdelarna och viseverse, beroende på den rådande situationen.

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Auricchio, Leonardo Luiz. "Aspectos gerais da terceirização e terceirização como fator de inclusão social". Pontifícia Universidade Católica de São Paulo, 2016. https://tede2.pucsp.br/handle/handle/18851.

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This paper aims to bring the discussion on the importance of using the outsourcing services for companies competing in a globalized world. A market that increasingly becomes essentially specific, more objective, more debugged also requiring companies to him pegged, become, equally, experts in what is proposed, we will call "Original Vocation" or "Core Business". Meanwhile, exclusive commitment to a chosen business follow-up, when the formation of the company leads to detachment from other areas who understand. Thus, through the need to channel all efforts to its core bussines without letting the other areas that do not have direct or related connection with the company's Core, will languish or perish due to lack of time and investment required if justifies the Institute of Outsourcing. Also, important to emphasize the potential of outsourcing services concerning the creation of new jobs. Faced with such a framework we can consider outsourcing as an important tool in the service of social inclusion through work, so necessary today
O presente trabalho tem como principal objetivo trazer a discussão sobre a importância da utilização da terceirização de serviços para as empresas que competem em um mundo globalizado. Um mercado que, cada vez mais, se torna essencialmente específico, mais objetivo, mais depurado, exigindo também que as empresas a ele atreladas, tornem-se, de igual forma, especialistas naquilo a que sepropõem, ao que chamaremos de “Vocação Original” ou “Core Business”. Outrossim, a dedicação exclusiva a um determinado seguimento empresarial eleito, quando da formação da empresa, conduz ao desprendimento das demais áreas que a compreendem. Dessa forma, através da necessidade de canalizar todos os esforços ao seu core bussines sem deixar que as outras áreas que não tenham ligação direta ou correlata com o Core da companhia, venham a definhar ou sucumbir em decorrência da ausência de tempo e investimento necessário, se justifica o instituto da Terceirização. Outrossim, importante salientarmos o potencial da terceirização de serviços concernente a criação de novos postos de trabalho. Diante de tal quadro, podemos ponderar a terceirização como importante ferramenta a serviço da inclusão social do trabalhador, tão necessária nos dias atuais

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Assis, Selma Maria de. "O processo de terceirização do trabalho do assistente social nos serviços públicos". Pontifícia Universidade Católica de São Paulo, 2011. https://tede2.pucsp.br/handle/handle/17561.

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This dissertation aims to conduct a study on the social changes experienced in Brazil and the world from the 70s and its influence in the changing world of work, focusing on the phenomenon of outsourcing in the public sphere, particularly in relation established among social workers employed by Foundation Helio Augusto de Souza (Fundhas), and are assigned to work in the Social Development Secretariat (SDS) of the Municipality of São José dos Campos. The purpose of this paper is to explain how the changes resulting from global capital affect labor management in enterprises and within the state that seeks to reduce its operations and is to outsource part of their service. We seek to contextualize the contemporary settings of the crisis from the 70's, especially the military coup of 1964, which brought several implications for the Brazilian society and especially in social service who sought the re-conceptualization. We seek to explain how outsourcing becomes an adjustment to neoliberal capital more profits, the indicators of precariousness and its implications on the identities of professional and public sphere as the City of São José dos Campos has used this form of recruitment, the Ministry of Social Development and the repercussions of this relation in the professional identities and in dealing with the population. The knowledge of this vicious new form of employment contract, it is necessary not to fall in the complex plots of alienation / reification of the worker with the knowledge that professionals are inserted in the social division of labor and total social process.
Esta dissertação de mestrado estuda as transformações sociais vividas na Brasil e no mundo a partir da década de 1970 e sua influência no mundo do trabalho, principalmente no fenômeno da terceirização na esfera pública, em especial na relação estabelecida entre os assistentes sociais contratados pela Fundação Hélio Augusto de Souza (Fundhas) e que são cedidos para trabalhar na Secretaria de Desenvolvimento Social (SDS) da Prefeitura do Município de São José dos Campos (SP). O propósito deste trabalho é explicitar como as transformações decorrentes do capital globalizado afetam a gestão do trabalho, nas empresas e no âmbito do Estado, que busca diminuir sua atuação e passa a terceirizar parte de seus serviços. Contextualiza os cenários contemporâneos da crise a partir da década de 1970, em especial o Golpe Militar de 1964, que trouxe várias implicações para a sociedade brasileira e, em especial, no serviço social que passa a atuar em bases teóricas críticas. Explicita como a terceirização se torna um ajuste para o capital neoliberal obter mais lucros, os indicadores de precarização, e suas implicações nas identidades dos profissionais, e, na esfera pública, como a Prefeitura do Município de São José dos Campos tem se utilizado dessa forma de contratação, na SDS e a repercussão dessa relação nas identidades profissionais e no trato com a população. O conhecimento dessa nova forma de contrato de trabalho se faz necessário para que não se caia nas tramas complexas de alienação/coisificação do trabalhador com o conhecimento de que somos profissionais inseridos na divisão social do trabalho e na totalidade do processo social

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Corrêa, Bernardo Alves. "Revitalização sindical : resgate da experiência do Sindicato dos Municipários de Porto Alegre 1988-2013". reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2014. http://hdl.handle.net/10183/116503.

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Este projeto insere-se no campo da sociologia do trabalho, procurando contribuir com a discussão acerca do presente e do futuro do sindicalismo, conectado aos estudos de revitalização sindical. O sindicalismo no setor público, particularmente após o final da década de 1980, desenvolve-se através da assunção de caráter sindical das associações de servidores públicos, da influência do novo sindicalismo sobre as classes médias e do ambiente político das lutas pela democratização do Brasil pós-ditadura. Assim formou-se Sindicato dos Municipários de Porto Alegre (SIMPA), objeto empírico do presente trabalho, o primeiro sindicato de municipários legalizado no Brasil. As temáticas em torno das reformas e da persistência da estrutura sindical, em um contexto de terceirizações na administração pública, assim como a consideração por boa parte da literatura de que o movimento sindical passa por uma crise instiga à investigação das ações sindicais confrontadas à discussão da suposta crise ou declínio. Através de um estudo de caso estendido, analisamos a emergência de novas práticas sindicais, buscando, no resgate das experiências do SIMPA, conexões com o que alguns autores têm chamado de ―sindicalismo de movimento social‖, no que tange à relação do sindicalismo clássico com os novos protestos e movimentos que tem surgido em nossos tempos.
This project, developed in the field of Sociology of Work, aims to cooperate with the discussion about the current and future unionism, connected to the Labour Revitalization Studies. Syndicalism in public sector, especially in the end of 1980‘s, was developed with the assumption of the union character of the civil servants trade unions, also with the influence of the new unionism over middle classes and the policy environment of the struggles for democratization in Brazil after dictatorship. That‘s how it was formed SIMPA, a union trade of civil servants of Porto Alegre City, Rio Grande do Sul State, Brazil. SIMPA was the first union trade of municipal workers legalized in the country, and it is the empirical object of this research. Themes such as reforms and the persistence of the union structure, in a context of outsourcing in public administration, as well as the assumption for a large part of literature that union movement was passing through a crisis, are some elements that instigate the investigation of union actions face to the discussion of a supposed crisis or decline. With an Extended Case Method, we analyze the emergence of new unionism practices. Rescuing the experiences of SIMPA, we search for connections to with some authors have called ―Social Movement Unionism‖, about the relations between classical unionism and new demonstrations and movements that have been arising in our times.

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Sjöö, Denniz, i Marcus Hedenskog. "Malmo University facility management". Thesis, Malmö universitet, Fakulteten för kultur och samhälle (KS), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-21428.

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Titel: En studie av studenternas upplevda kvalitet vid Malm Universitet Ämne, kurs: Facility Management, kandidatuppsats 15 hpFörfattare: Marcus Hedenskog, Denniz SjööHandledare: Peter PalmNyckelord: Facility management, egen regi, outsourcing, uppfattad kvalitet ___________________________________________________Att förstå hur lokaler på universitet och högskolor används är viktigt för att kunna stödja den undervisning som bedrivs där. Förbättring av stödverksamheter till skolans kärnverksamhet är det mest effektiva sättet att öka inlärning och den upplevda kvaliteten i lokalerna och därför spelar lokaler och lokalvård en stor roll i hur studenter på universitet och högskolor presterar under sina studier. Lokalvården på Malmö Universitet har därför en central roll i arbetet på Malmö Universitets Facility Service för att skapa en studiemiljö av hög kvalitet. I dagsläget utförs lokalvården av två olika lokalvårdsaktörer, varav den ena är en extern aktör och den andra är en del av Malmö Universitets organisation.Syftet med studien är att med utgångspunkt i rapporten Utvärdering av lokalvårdsorganisationen, undersöka eventuella skillnader mellan lokalvårdasktörerna på Malmö Universitet. Utvärderingen skall ses som en kvalitetsparameter och komplement till den utvärdering av skillnader i kostnader mellan de olika lokalvårdsaktörerna som finns i nämnda rapport.Studiens insamlade information grundar sig på en enkätundersökning och intervjuer med studenter i de fyra universitetsbyggnaderna Niagara, Gädda, Orkanen och Hälsa & Samhälle på Malmö Universitet. Resultatet av studien pekar på att lokalvården på Malmö Universitet uppfattas både som viktig för studenterna och att den idag håller en hög och jämn kvalitet. Studenterna misstar dock många av byggnadens och lokalernas tekniska kvaliteter som ålder och skick för den tekniska kvalitetet som levereras i lokalvården. De små skillnader som kannoteras i uppfattad kvalitet av lokalvård relaterar snarare till byggnadernas skick och karaktär än kvalitet i utförandet hos de respektive lokalvårdsaktörerna. Den uppfattade kvaliteten av lokalerna och dess påverkan på studieresultat har därmed ett starkare samband mellan nya och ljusa lokaler än en högre kostnad för lokalvården.
Titel: A study of the students perceived quality at Malmo University Subject, course: Facility Management, Bachelor thesis 15 hp Authors: Marcus Hedenskog, Denniz SjööAdvisor: Peter PalmKeywords: Facility management, in-house, outsourcing, perceived quality ___________________________________________________To understand how space in university premises is used is important to be able to support the education that is taken place. Improvement in the supporting function to the core business is the most efficient method to increase learning and perceived quality in the premises. That is why spaces and cleaning plays a big role in student study results in university. Therefore the cleaning in Malmö University plays a big role in the work of Malmö University Facility Service to create a high quality study environment. Today the cleaning is performed by two contractors, one is an external actor and the other one i part of the Malmö University organization.The purpose of the study is to evaluate the student’s perception of differences in quality of the cleaning operators at Malmö University with the basis of the report Utvärdering av lokalvårdsorganisationen. The evaluation is to be seen as an quality parameter and complement to the existing evaluation of the difference in cost in contracting the two cleaningoperators in the report.The collected information from the study is based on a survey and interview with students in the four university buildings Niagara, Gäddan, Orkanen and Hälsa & Samhälle at Malmö University. The result in this study shows that the cleaning at the Malmö University premises is perceived as both important to the students and to be of an high and even quality today. However the students are mistaking many of the building qualities like age and condition for the technical quality of the performed cleaning that is performed. The small differences thatcan be noted is perceived quality of the cleaning relates to the condition and character of the building rather than the quality in performance of the cleaning operator. The perceived quality of the premises and the effect on study result thereby has a stronger connection between new and airy spaces rather than to higher cost for cleaning operation.

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Persson, Angelica, i Annica Samevik. "Fastighetsdrift på entreprenad - en studie av Hässleholms och Ängelholms sjukhus". Thesis, Malmö högskola, Fakulteten för kultur och samhälle (KS), 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-21531.

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Syftet med uppsatsen är att utreda hur RegionFastigheters organisationsförändring har påverkat deras verksamhet. Vi analyserar om uppkomna effekter stämmer överrens med dokumenterade teorier om outsourcing samt uppställda hypoteser. En jämförelse av driftentreprenaderna på sjukhusen i Hässleholm och Ängelholm har gjorts. Slutligen jämförs resultatet med Regionfastigheters uppställda mål avseende konkurrensutsättningen. I den specifika driftentreprenaden är det extra viktigt att inte en försämring av vare sig kvaliteten eller driftsäkerheten sker då det i förlängningen berör sjukvården.Undersökningen har utgått från följande områden och frågeställningar:1.Medarbetare: Hur upplever medarbetarna den förändrade driftorganisationen?2.Kunder: Hur upplever kunderna den förändrade driftorganisationen?3.Verksamheten: Vilka effekter har omorganisationen på driftverksamheten?Hypoteser utifrån frågeområdena har ställts upp för att lättare skapa fokus i forskningsprocessen. Undersökningen har genomförts med hjälp av intervjuer och enkätundersökningar. Respondenterna är personal som berörts av RegionFastigheters omorganisation: personal i driftverksamheten, kunder, kundtjänst och RF:s ekonomiavdelning. Vi har använt oss av både kvantitativ och kvalitativ metod i undersökningen. Intervjuerna har varit semistrukturerade med öppna frågor och enkäterna strukturerade med rader för kommentarer under svarsalternativen. Utifrån datainsamlingen kan det konstateras att de flesta av driftmedarbetarna hade höga förväntningar och var positivt inställda inför privatiseringen. Idag upplever dock samtliga medarbetare att deras arbetssituation har försämrats efter organisationsförändringen. Det tycks dock inte ha påverkat deras arbetsutförande. Kunderna tycker att servicenivån, tjänstekvaliteten och utförarkompetensen är jämställd med tidigare. Samtliga respondenter i undersökningen poängterade dock att den centraliserade kundtjänsten inte fungerar optimalt. Undersökningen visar också att både en effektivisering av arbetsprocessen och kostnaderna har skett. RegionFastigheter bekräftar att kostnaderna för fastighetsdriften har minskat, vilket kan bero på ett fördelaktigt avtal samt minskade personalkostnader. De uppsatta målen angående konkurrensutsättningen gällande kund, ekonomi och driftsäkerhet kan anses infriade. Däremot RegionFastigheters mål avseende medarbetarna kan inte ses som uppfyllt.
The purpose of this paper is to investigate in what way RegionFastigheters change in their organisation affected their form of activity. In this paper we will analyze whether the results from the change in the organisation confirms well regarded theories and hypothesis regarding outsourcing. A comparison between the hospitals in Hässleholm and Ängelholm concerning the operation management has taken place. Finally we compare the arisen result with the goals that RegionFastigheter sat out to accomplish relating to the matter in the first place. It is important that the operation management, regarding this specific matter, doesn’t impair the quality or weakens the operations safety because that will affect the healthcare and the hospitals over time. The evaluation emanated from the following areas and questions at issue:1. Co-workers: How do the co-workers experience the change in the operation management? 2. Customers: How do the customers experience the change in the operation management?3. The activity: In what way has the change in the activity affected the operation management?In this investigation we have done interviews and carried out enquiries. The respondents in the polls are persons who are affected by RegionFastigheters reorganisation: employees in the operation management, customers, customer’s service and RF economy department. The investigation has been done from both a quantitative and a qualitative method. The result deriving from the interviews and enquires led us to the conclusion that the better part of the organisations co-workers had high expectations and was initially positive to the privatization. But today, all the co-workers feel that their work situation has taken a turn for the worse after the reorganisation. Even though the co-workers feel that their work situation has deteriorated it seems that the customers hasn’t been affected in a negative way. This may lead you to believe that the service level is equal to earlier. All the respondents in the survey emphasized however that the centralized customer service doesn’t function optimally. An efficiency improvement of the work process as well as an improvement of the costs has taken place. The objectives set out in order to meet competition concerning customer, economy and operation security has been accomplished. On the other hand, their objectives concerning the employees don’t comply with how the situation is today within the organisation.

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Grbic, Tea, i Sofia Helling. "Outsourcing av marknadsföringsfunktionen : en fallstudie om varför tjänsteföretag outsourcar och hur det påverkar verksamheten". Thesis, Högskolan i Borås, Institutionen Handels- och IT-högskolan, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-17165.

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En ökad tillväxt inom tjänstesektorn och företagens strävan efter att bli mer konkurrenskraftiga har bidragit till högre användning av ett betydelsefullt verktyg i affärsvärlden: outsourcing. Outsourcing gör det möjligt för företag att köpa in tjänster som saknas internt. Genom att ingå i ett samarbete tillsammans med externa leverantörer kan företaget, genom att köpa externa aktiviteter, stärka delar av sin verksamhet som tidigare varit bristfälliga. Dagens samhälle präglas av företag som ständigt strävar efter att höja sin effektivisering och minska sina kostnader. Det har i sin tur medfört att outsourcingen fått en stor inverkan på tjänster, till exempel marknadsföring. Trenden har lett till att många företag därför outsourcar sin marknadsföringsfunktion, som i sin tur kan ge många fördelar. Det ger företaget tid till att fokusera på sin kärnkompetens och få experthjälp i utsatta situationer. Outsourcing kan också medföra risker exempelvis kan en extern leverantör få för stor kontroll över verksamheten, vilket kan leda till att företaget förlora sin unika kärnkompetens. Det kan även uppkomma andra dolda kostnader under projektet som företag inte är medvetna om.Studien har genomförts för att skapa en förståelse kring varför företag outsourcar sin marknadsföringsfunktion. Varför en verksamhet väljer att outsourca sin marknadsföringsfunktion, hur verksamheten påverkas samt vilka för- och nackdelar det finns med den här typen av outsourcing, är därför frågeställningar som lyfts upp i denna uppsats. Vår teoretiska referensram ligger till grund för den empiriska undersökning där fokus legat på teorierna om The Resource Based View och Transaktionskostnadsteorin. Genom att se till The Resource Based View granskar vi vilka aktiviteter som möjliggörs för det köpande företaget genom outsourcing. Fokus ligger i att se till vikten av att inneha resurser och att kunna utnyttja dessa på rätt sätt. Det leder i sin tur till företags vilja att bibehålla sin unika kärnkompetens och möjligheterna som kan uppnås genom att arbeta i ett nätverk med externa leverantörer. Transaktionskostnadsteorin används för att titta närmare på faktorer som motverkar outsourcing. Det berör alla dolda kostnader som kan uppkomma med outsourcing, och att det finns en viss osäkerhet att förlita sig till externa leverantörer.Den här studien har gjorts med hjälp av semistrukturerade intervjuer, där deltagarna bestått av sex informanter från sex olika företag, som arbetar med marknadsföring på olika sätt. I studien har vi kommit fram till att företag outsourcar sin marknadsföringsfunktion för att tidsbespara och för att kunna lägga internt fokus på kärnkompetensen inom verksamheten. Tillsammans med den tidsmässiga aspekten outsourcar företag för att uppnå en högre kompetens. Det handlar inte främst om att företag inte är kapabla till att utföra en viss aktivitet internt, utan på grund av att företagen strävar efter ett utförande på en professionell nivå. Outsourcingen kan även ses som ett verktyg för att kunna producera en enhetlig marknadsföringskampanj med nya infallsvinklar. Att outsourca sin marknadsföringsfunktion har haft påverkan på företagen. Den empiriska undersökningen skildrar en mängd effekter, till exempel ökad intern kompetens, möjligheten att nå nya potentiella marknader, resultat som inte följt förväntningarna och interna konflikter.
Program: Civilekonomprogrammet

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Barros, Sergio Paes de. "Biopolítica, neoliberalismo e vulnerabilidade: os trabalhadores terceirizados na universidade pública". Universidade de São Paulo, 2015. http://www.teses.usp.br/teses/disponiveis/47/47134/tde-30092015-112301/.

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Após a década de 1970, o capitalismo, ao buscar sobreviver a mais uma crise, passou a reestruturar formas de organização da produção com impactos imensos no mundo dos trabalhadores, tanto no trabalho propriamente dito, quanto em suas formas de representação sindical, relações contratuais e, em larga medida, na própria subjetividade dos trabalhadores afetados. Dado este contexto, investigamos a tese de que a Reforma do Estado brasileiro na década de 90, em consonância aos preceitos Neoliberais, ao consolidar flexibilizações como o trabalho terceirizado em prol do fortalecimento da governança teria, inversamente, fragilizado boa parte da população trabalhadora com impactos econômicos, sociais e subjetivos, atuando na deterioração da inserção social, segurança e na própria auto percepção destes trabalhadores. Para empreender esta pesquisa, analisamos e confrontamos duas dimensões deste processo: de um lado, a própria Reforma do Estado, suas leis e discursos e, de outro, a experiência concreta de trabalhadores que vivenciam a condição de terceirização. Para realização do trabalho de campo junto a estes sujeitos, acompanhamos trabalhadores que exercem suas atividades dentro de uma universidade pública, seguindo a metodologia de pesquisa qualitativa com a utilização de múltiplas fontes de informação, como documentos, entrevistas individuais e em grupo, acompanhamento de treinamentos junto aos funcionários e conversas com os servidores públicos que convivem neste mesmo espaço. Concluímos que os trabalhadores terceirizados apresentam-se fragilizados e segregados no ambiente de trabalho. Fragilizados, pois regredidos da classe operária à classe proletária, recebendo o mínimo de subsistência e sem a segurança disponibilizada, mesmo que pequena, a trabalhadores não terceirizados. Segregados no ambiente, pois ao serem assalariados precarizados dividindo o mesmo ambiente com assalariados servidores públicos, são isolados em um grupo que não se reconhece como os demais, buscando em si mesmos as explicações para esta condição, de forma a considerarem-se mais culpados do que vítimas. Para analisar os resultados, recorremos à teoria de R. Castel sobre vulnerabilidade, desfiliação e crise da sociedade salarial para dar conta do processo de precarização e recorremos à M. Foucault, no que diz respeito à teoria sobre a lógica Biopolítica, para a compreensão das políticas neoliberais como uma política que administra mortes, entregando trabalhadores ao deixar morrer enquanto concentra os esforços em fazer viver à entidade mercado
After the 1970s, capitalism, seeking to survive another crisis, began to restructure forms of organizing production with huge impact in the world of workers, both in the work itself, and also in its forms of union representation, contractual relations and to a large extent, the very subjectivity of the affected workers. In this context, we investigate the thesis that the Brazilian State Reform in the 90s, in line with the Neoliberal precepts, as it consolidated flexibilities such as the outsourced work in order to strengthen governance, did actually weaken much of the working population with economic, social and subjective impact, decreasing social inclusion, safety and the very own self perception of these workers. In order to do this research, we analyzed and compared two dimensions of this process: on the one hand, the very State Reform, its laws and its details and on the other, the concrete experience of workers who experienced outsourcing. In order to carry out the field work with these subjects, we followed workers who performed activities within a public university, using a qualitative research methodology with the use of multiple information sources, such as documents, individual and group interviews, training follow-ups with employees and conversations with civil servants who worked in the same environment. We concluded that the outsourced workers have been weakened and segregated in the workplace. Weakened because they regressed from a working class to a proletarian class and because they now receive minimum subsistence and have no employment stability provided, however small, different from those who are not outsourced workers. They are segregated in the workplace, because they are precarious employees sharing the same workplace with civil servants, they are isolated in a group that is not recognized and are trying to find in themselves an explanations for this condition considering themselves more as the guilty ones than as the victims. To analyze the results, we used R. Castels theory of the vulnerability and disaffiliation and the crisis of the wage society to handle this precarious process and we also resorted to M. Foucault, with regard to the theory of Biopolitics logic to understand neoliberal policies as a policy that manages deaths, letting workers \"die\" while focusing efforts in making the market entity \"live\"

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Strickland, Alex. "Governance and accountability in the modern local authority : an exploratory analysis of views from inside and out, with particular reference to outsourcing and partnership working". Thesis, University of Huddersfield, 2015. http://eprints.hud.ac.uk/id/eprint/26898/.

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This thesis seeks to understand just what governance looks like to practitioners themselves and how it works in practice. It recognises the need for modern executive and political leaders to provide strong place shaping leadership, in a context where resources are tight, outsourcing is viewed as a means to an end and joint working is considered essential to deliver complex cross-cutting policy objectives. As such, it will appeal to the wider local government community. The departure point for the thesis is the crisis of social democracy identified as 'overload' in the mid 1970s and the New Right policy prescription of privatisation/marketisation proposed to resolve that. the subsequent hollowing out of the state together with the interlinked nature of public policy (and the introduction of changing governance forms such as combined authorities) only served to made governance landscape even more complex. The thesis uses interpretive methodology to conduct a thematic analysis of governance and accountability using two in depth case studies in which elected members and officials have participated. the thesis makes a contribution to knowledge by concluding that Governance has three strands to it - Place Shaping, Service Delivery and Community Leadership. It is considered complex for a number of reasons ranging from layered reform and incremental policy making on the one hand to the need to work in partnership to achieve complex public policy objectives on the other. Notwithstanding recent reforms, the architecture of governance in the UK remains highly centralised. This has an adverse impact on economic performance. Devolution of powers and funding to local authorities that have the capacity to cope with them, should be coupled with Institutional reforms to create a strategic level of governance designed to facilitate infrastructure provision, economic renewal and joined up public service delivery. Keeping these arrangements accountable is of central importance and it is concluded that this requires as a minimum, the effective operation of the statutory Scrutiny function. This requires that elected members are provided with a toolkit in the form of a positive operating culture, appropriate statutory powers and sufficient funding. In addition however, there is a need to consider how to broaden democratic engagement with a view to increasing levels of political participation, so as to develop a more active notion of citizenship going forward.

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Lima, Luís Carlos de Araújo. "O compromisso ético político do psicólogo terceirizado na política pública de saúde no município de São Paulo". Pontifícia Universidade Católica de São Paulo, 2016. https://tede2.pucsp.br/handle/handle/19487.

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This Doctorate thesis aims at comprehending the effects of the outsourced working place contexts, about the consciousness of the interviewed Psycologists who act in the Public Health Policy of São Paulo City, through the qualitative analysis of significance nucleus extracted from semi-directed interviews. The historical and dialectical method adopted is being developed at the Núcleo de Pesquisa Trabalho e Ação Social (NUTAS) – Research Nucleus of Social Work and Action. The usage of this method intended to cover not only the impacts resulting from historical detail of outsourced management processes, but also to interpret the effects of these processes on the singularities of those interviewed professionals, as off consciousness and alienation/estrangement categories. In order to understand the determiners of the base material, a bibliographical research was held on the structural crisis of the Capitalism which culminated with the decline of Ford/Taylor ways of production and accumulation of wealth that started in the 1960’s, and on the rise of new ways of production/accumulation named by Harvey as “Flexible Capitalism” These new ways of production/accumulation, more adequate to the speculative volatility of the market in a globalized economy, were acclaimed by the consensus in Washington that launched the base to the progress of neoliberal policies. Such policies determined a re-drawing of the States as well as the concept of national sovereign. As a result, the private sector management strategies migrated to social and public policies using the outsourcing as an important management tool. In Brazil, the outsourcing process in public policies was formalized through law number 9.637/98 during Fernando Henrique Cardoso’s government. In São Paulo city, specifically, this process was intensified during both José Serra’s e Gilberto Kassab’s administration, from 2006 to 2012. The main hypothesis of this thesis was that the alienation allowed by outsourced form of administration resulted on competitive strategies of regulation and on the fragmenting of the Public Health Network amongst several social organizations and organizations with the traditional services of a direct administration. These outsourced administration strategies produce a singular form of work organization ruled by the division/dissociation between political environment and work techniques of Psychology. The results of this research have confirmed that the patterns of work organization conceived at the productive sectors of the economy have been migrated to public health policies in São Paulo City through outsourcing, causing not only consciousness alienation of those Psychologists interviewed on the determinant factors of their working conditions, but also the occurrence of uncomfortable relations between outsourced and civil servants professionals. There were also identified resistance processes from these psychologists towards the outsourced strategies management. This resistance was shown through professional values and practices, guided by the SUS principles (Sistema Único de Saúde – Public Health System) as well as the Movement Against Insane Asylum, as a way to keep the sense and meaningfulness of their job, which shall ensure the ethical and political compromise with the profession
Esta tese de doutorado teve como principal objetivo compreender os efeitos dos contextos terceirizados de trabalho sobre a consciência dos psicólogos que atuam nas Políticas Públicas de Saúde do município de São Paulo, por meio da análise qualitativa dos núcleos de significação extraídos de entrevistas realizadas. O processo histórico e dialético de análise empreendido vem sendo desenvolvido no Núcleo de Estudos e Pesquisa em Trabalho e Ação Social (NUTAS). Este processo pretendeu abarcar tanto os impactos resultantes dos aspectos objetivos da particularidade história dos processos terceirizados de gestão, quanto também interpretar os efeitos desses processos nas singularidades dos profissionais entrevistados, por meio das categorias de análise consciência e alienação/ estranhamento. Para compreender os determinantes da base material, foi realizada uma análise histórica das crises estruturais do capitalismo que culminaram no declínio dos modos Fordista/Taylorista de produção e de acumulação de riquezas a partir da década de 1960, e na ascensão de novas formas de produção/acumulação nomeadas por Harvey como “Capitalismo flexível”. Essas novas formas de produção/acumulação foram consagradas pelo “Consenso de Washington”, que lançou as bases para o avanço das políticas neoliberais na América-Latina. No Brasil, o processo terceirização nas políticas públicas foi desencadeado no Governo de Fernando Henrique Cardoso, por meio da Lei das Organizações Sociais (9.637/98). Especificamente no Município de São Paulo, esse processo foi intensificado nas gestões de José Serra e Gilberto Kassab, entre os anos de 2006 e 2012. Este estudo considera como hipótese central que processo de alienação/estranhamento, propiciado pelos modos terceirizados de gestão, são constitutivos das estratégias competitivas que mesclam regulação e fragmentação da rede pública de saúde. Com serviços geridos por diferentes Organizações Sociais, e também por serviços tradicionais administrados diretamente pela Secretaria Municipal de Saúde, essas estratégias terceirizadas de gestão produzem uma forma particular de alienação decorrente da cisão/dissociação entre as esferas políticas e técnicas do trabalho do psicólogo. Os resultados desta pesquisa confirmaram que modelos de organização do trabalho, antes restritos aos setores produtivos da economia, migraram para as políticas públicas de saúde instaurando uma cisão entre as esferas técnicas e políticas do trabalho. Esse fenômeno ocasionou não apenas a alienação da consciência dos psicólogos entrevistados à lógica terceirizada de gestão, como também favoreceu a ocorrência de relações estranhadas entre profissionais estatutários e terceirizados. Foram identificados também processos de resistência desses psicólogos às estratégias terceirizadas de gestão, por meio de valores e práticas profissionais orientadas pelos princípios do SUS e do Movimento da Luta Antimanicomial, como forma sustentação de sentidos e significados que reafirmam o compromisso ético-político dos psicólogos com a profissão

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Thoft, Jacob, i Hannah Reeder. "Housing estate companies’ considerations when organizing property management: Perspectives on profitability and customer satisfaction". Thesis, Malmö universitet, Fakulteten för kultur och samhälle (KS), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-23476.

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Syftet med denna uppsats är att undersöka vilka avväganden bostadsbolagen gör angåendelönsamhet och kundnöjdhet vid inhouse respektive outsourcad bostadsförvaltning.Frågeställningen är ”Hur förhåller sig bostadsbolagen till kundnöjdhet och lönsamhet utifrånorganiseringen av fastighetsförvaltningen?”. Studien undersöker genom semistruktureradeintervjuer med representanter från bostadsbolagen uppfattningar och beslutstagande kringorganisering av fastighetsförvaltningen.Studien visar att vid organisering av fastighetsförvaltning så har lönsamhet inverkan ur fleraolika aspekter. Det är huvudsakligen fem faktorer som inverkar på om förvaltningenorganiseras inhouse eller outsourcat. Det är (1) storleken på bolagets fastighetsbestånd, (2)beståndets geografiska placering, (3) kontroll över verksamheten, (4) flexibilitet och (5)kompetens.Studien kan däremot inte visa att organiseringen av fastighetsförvaltning har betydelse förkundnöjdhet. Studien visar att god servicekvalitet kan uppnås i både inhouse eller genomoutsourcad fastighetsförvaltning. Däremot finns det skillnader i hur goda kundrelationeruppnås mellan de olika organisationstyperna. Bostadsbolag med inhouse förvaltning resoneraratt service till hyresgästen genomförs bäst med egen personal, något som sker då företaget harkontroll över informationsflöden om kunden och när frontpersonalen har ett stort egetbeslutsmandat. Bostadsbolag med kombination av inhouse och outsourcing säkerställer högkundnöjdhet då felanmälningsprocessen bedrivs i egen regi. Således anser bostadsbolagen attde får större kontroll över kundrelationer och informationsflöden. Avslutningsvis resonerar debostadsbolag med outsourcad förvaltning att hög servicekvalitet kan uppnås närbostadsbolaget strävar efter nära samarbete och förtroende till sin serviceleverantör.
The purpose of this paper is to examine on what considerations housing estate companiesmake regarding profitability and customer satisfaction when organizing their propertymanagement either inhouse or outsourced. The question of the thesis is ”How do housingestate companies consider the impact on customer satisfaction and profitability whenorganizing property management?”. The study examines perceptions and decision makingregarding organization of property management through semi-structured interviews withrepresentatives from housing estate companies.The study shows that when organizing property management profitability affects in severaldifferent aspects. There are mainly five factors that affects whether the property managementis organized inhouse or outsourced. It’s (1) the size of the company’s real estate stock, (2) thelocation of the real estate stock, (3) control of operations, (4) flexibility and (5) competence.The study, however, can not show that the organization of property management hassignificance on customer satisfaction. Furthermore high service quality can be achieved bothinhouse or through outsourced property management. However there are differences in howgood customer relationships are achieved between the different types of organizations.Housing companies with inhouse property management argue that the service is best carriedout by their own employees, then the company has control over information about thecustomer and front staff have better decision-making mandate. Housing companies withcombination of inhouse and outsourcing ensure high customer satisfaction as the servicereporting is conducted inhouse. Thus, housing companies consider that they gain greatercontrol over customer relationships and information flows. In conclusion, housing companieswith outsourced management argue that high quality of service can be achieved when thehousing company strives for close collaboration and trust to its service supplier.

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Andersson, Dan, i Martin Bernhardsson. "Offshore outsourcing to China: The suppliers' perspective on competitive priorities and the role of buyer-supplier interaction mechanisms". Thesis, KTH, Industriell ekonomi och organisation (Avd.), 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-35349.

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In the global business environment, outsourcing and offshore outsourcing are strategies forfirms to handle the increasing competition in their specific market segments by utilizing thecapabilities of other firms in order to gain competitive advantages. China has become animportant player on the global market and is an attractive country for Western firms’offshore outsourcing initiatives. Even though outsourcing and offshore outsourcing havebeen discussed in the literature for a long period of time, firms are still not able to reach andfulfill their strategic goals and many offshore outsourcing projects fail. The purpose of thisthesis is to deepen the existing literature regarding offshore outsourcing to China byconsidering the Chinese suppliers’ perspective on competitive priorities, which are thepriorities that firms organize the production by, in order to understand how the buying firmscan be more successful in the Chinese context and reach their strategic goals.

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Hutchinson, Kelly Anne, i kellyhutchinson@gmail com. "Mapping the dynamics of social enterprise and ICTs in Cambodia: a study of perception, use and benefit of ICT in development of the social enterprise space". RMIT University. Business Information Technology, 2007. http://adt.lib.rmit.edu.au/adt/public/adt-VIT20080213.144134.

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As Information and Communication Technology (ICT) and social enterprises become drivers of economic growth, the nexus provides opportunities for new models of business to bring benefits to communities in developing countries. Recognising the complex dynamics and range of actors in this diverse and emerging sector, this study chooses to document the external influences, use and impact of ICT on social enterprises. The problem investigated is the potential gap between the rhetoric of the 'promise of e-business' versus the dynamics of enactment and impacts of ICT in practice in the social enterprise sector. The methodology consists of a mixed-method data collection strategy to triangulate data sources from a diverse cross-section of organisations in the social enterprise sector in Cambodia. These include a cross-sectional survey, interviews, observations, document analysis and review of artefacts. It is unclear whether the Cambodian social enterprise sector represents a unique case or is representative of other countries. Regardless, the rich dynamics of the sector and the current lack of understanding of ICT use by this sector in developing countries per se warrant such a study. It fills a significant gap in the field of ICT and development by providing an in-depth overview of the social enterprise sector in one developing country, which may also be applicable in other developing country contexts. The research maps the e-business status of Cambodian social enterprises along a continuum from precursor activity to fully integrated e-services. It finds that Cambodian social enterprises believe ICT adds value to their operation; however access to affordable and reliable local ICT resources is an important factor determining long-term uptake. It also shows that external support is seen as vital to the success of ICT uptake by social enterprises in Cambodia. Donors have the most significant influence on social enterprises' framing of ICT, whilst NGOs, associations and the private sector are also important institutional players in shaping understanding and uptake of ICT. The main contribution of the research is to identify the real development impact of ICT use by social enterprises by measuring the role of ICTs in achieving their goals. Its major finding is that social and business missions are inextricably linked within these organisations, so to measure one in isolation of the other denies the new paradigm that social enterprises present. The most active sub-sector explored that best reflects this unique value proposition is the emerging social outsourcing potential of the IT services sub-sector. The handicraft and processing sub-sectors have yet to fully engage and use ICT to their maximum benefit. The outlook for these sub-sectors is likely to require further support to best harness the potential that ICT can bring developing countries.

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Giampaoli, Maria Cristina. "Contingências no trabalho do assistente social em empresas: o caso de consultorias empresariais". Pontifícia Universidade Católica de São Paulo, 2012. https://tede2.pucsp.br/handle/handle/17577.

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This dissertation has the objective of unveiling the dynamics of social work in business advice, providing services on an outsourced basis to companies. This condition appears with a contingency which was raised following the brazilian productive restructuring, whose impact has affected the working class as a whole, which the social worker belongs. The productive restructuring triggered, among other factors, changes in the operations of different sectors of the capitalist economic activity, changing productive structures and of the job market. The repercussions, in Brazil, among other factors, have resulted in different forms of precariousness of work and have affected the market and the conditions of work of the social worker. Comprehend those alterations in the profession, in the occupational space of the Social Work in the capitalist companies, contradictory field of activity, initially requires rescue the reasons that make the company hire a social worker; intrude the inflections caused by the profession, especially in this professional space, from the productive restructuring; and also extend the concept of consulting, as it forms and the space of services to the profession. In addition to these items, in this dissertation, the concepts about outsourcing, flexibility and precariousness are studied looking for the reflection about this dimension involved in this form of hiring. The accomplished empirical study have had the participation of six consulting professionals and it allowed observe the presence of the social work in the company apart from the contractual aspect. The professional preserves yours relative autonomy, albeit limited, in counselor activities, in the role of external consultant, within the required limits and possibilities, in the occupational space of consultancies in private companies. Without denying the conditionality placed by the employee condition, within your competencies, the professional seeks to effect the ethical-professional project
Esta dissertação tem como objetivo desvelar a dinâmica do trabalho de assistentes sociais em consultorias empresariais, prestando serviços de forma terceirizada em empresas. Revela-se, essa condição, como uma contingência surgida a partir da reestruturação produtiva brasileira, cujo impacto afetou a classe trabalhadora como um todo, da qual faz parte o assistente social. A reestruturação produtiva desencadeou, dentre outros fatores, mudanças nas operações de diferentes setores da atividade econômica capitalista, alterando estruturas produtivas e de mercado de trabalho. As repercussões, no Brasil, dentre outros fatores, resultaram em diferentes formas de precarização do trabalho e atingiram o mercado e as condições de trabalho do assistente social. Compreender essas alterações na profissão, no espaço ocupacional do Serviço Social nas empresas capitalistas, campo contraditório de atuação, requer inicialmente resgatar os motivos pelos quais a empresa contrata um assistente social; adentrar as inflexões causadas na profissão, especialmente nesse espaço profissional, a partir da reestruturação produtiva; e também ampliar o conceito de consultoria, como forma e espaço de prestação de serviços para a profissão. Além desses itens, nesta dissertação, os conceitos sobre terceirização, flexibilização e precarização são estudados visando à reflexão sobre a dimensão envolvida nesse formato de contratação. O estudo empírico realizado teve a participação de seis profissionais de consultorias e permitiu observar o modo de presença do assistente social na empresa para além do aspecto contratual. O profissional preserva sua autonomia relativa, ainda que limitada, em atividades de caráter orientador, no papel de consultor externo, dentro de limites e possibilidades requeridos, no espaço ocupacional das consultorias em empresas privadas. Sem negar a condicionalidade colocada pela condição de trabalhador assalariado, dentro de suas competências, o profissional busca efetivar o projeto ético-profissional

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Johnsson, Angela, i Sanya Raj. "IT offshoring och offshore outsourcing : en affärsstrategi mellan Sverige- Indien – vikten av kommunikation och förståelse av skilda aspekter". Thesis, Högskolan i Borås, Institutionen Handels- och IT-högskolan, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-16893.

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Att finna nya vägar för att reducera och effektivisera verksamheten blir allt vanligare bland dagens företag. Världen blir mindre och företag finner möjligheter att utveckla sin verksamhet med hjälp av andra företag. Detta innebär att de nationella gränserna alltmer börjar suddas ut, att söka internationella partners har därmed blivit allt vanligare för att integrera ny teknik och innovationer i verksamheten. Att välja att offshora delar av verksamheten till Indien innebär ofta nya utmaningar för företaget. I denna affärsrelation kommer företaget att möta kulturella, kommunikativa och organisatoriska skillnader. Dessa utmaningar kommer att innebära stora förändringar i den interna verksamheten där avsikten med förändring är att åstadkomma ett lyckat resultat. Att utveckla IT-funktioner och idéer tillsammans med en samarbetspartner som befinner sig i ett avlägset land där språk, synsätt, intressen skiljer sig åt kräver mycket engagemang, tid och tydlig kommunikation för att samordna verksamheterna. Vi har undersökt dessa fenomen för att få en förståelse över kommunikationen betydelse och vilka kommunikativa utmaningar SMF möter när de vänder sig till indiska IT-leverantörer för att utveckla verksamhetens IT-resurser.I den teoretiska delen lyfts det fram vad den tidigare forskningen säger om offshoring och offshore outsourcing. I vår empiriska del har undersökt på vilket sätt svenska och indiska företag vid IT-offshore hanterar processer, kulturella olikheter, relationen och ledarskap, och vilken betydelse den har kommunikativa förmågan i dessa sammanhang.I vår analys och slutsats har vi kommit fram till att offshoring och offshore outsourcing kräver mycket förberedelse där företaget noggrant går igenom processerna. Vid projektets integrering och precisering behöver kommunikationen vara tydlig och klar för att inga missförstånd ska uppstå. Med offshoring och offshore outsourcing finns det många möjligheter men också många utmaningar som kundföretaget måste hantera både internt och externt.
Program: Civilekonomprogrammet

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Moreira, Jéssica Layanne Aparecida Pinho. "TRABALHO E TERCEIRIZAÇÃO NA SAÚDE PÚBLICA EM GOIÁS: O MODELO DE GESTÃO DAS ORGANIZAÇÕES SOCIAIS E A CLASSE TRABALHADORA". Pontifícia Universidade Católica de Goiás, 2017. http://tede2.pucgoias.edu.br:8080/handle/tede/3822.

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The research object that integrates the Master's thesis presented to the Post- Graduation Program in Social Work of the Pontifical Catholic University of Goiás is the relationship between work and outsourcing in public health, in the management model of Social Organizations (OS) adopted by the State Government of Goiás. The study, when examining the contracting / bidding implications made by the State Government of Goiás for granting the management of hospital units to the Social Organizations - OS, develops a critical approach on how outsourcing works in politics Public health, its limitations, its advances, its strategies and, mainly, it apprehends aspects of the reality and working conditions of the workers of a hospital unit. To that end, the work reality of the technical-administrative workers of the Governor Otávio Lage de Siqueira Emergency Hospital - HUGOL in Goiânia-GO was selected as the field of investigation, a unit that, since its installation in 2015, has outsourced management. The dissertation analyzes the labor relations in the public health policy in the context of the socio-historical transformations of the world of work, with a focus on outsourcing / privatization. Work and outsourcing are analyzed in the context of the neoliberal state in its socio-juridical aspects, and the historical transformations addressed in the determinations that affect outsourcing. In this sense, the world of work is metamorphosed by the logic of outsourcing. The conditions and labor relations in outsourced public health are examined, considering the strategies of the State Government of Goiás before the privatization of the management of public hospitals. In the analysis of the historical transformations of the work and the working class, the work category is prioritized as a historical and theoretical construction, and the outsourcing in the management of health policy related to labor rights. The present study compiles the examination of the working and health conditions of the outsourced worker based on the field research related to the precariousness of work, the socio-legal aspects of outsourcing and the conflicts between the legality and the illegality of the outsourcing of the final activities. The profile of the reference unit and the profile of the identified subjects in end-activities and middle-activities were considered. The study focused on the implications of outsourced management, via O.S., in a public institution, seizing the conditions of the outsourced worker, the effects of this work condition and their physical and mental health. In summary, this dissertation is part of the analysis that seeks to understand how capital responds to its structural crisis, how it works with transformations in the world of work, among them, outsourcing. The pattern of flexible accumulation characterized by the intensification and precariousness of relations and working conditions intensifies the increase in structural unemployment, subjects the worker to illegal working conditions and demands a specific, multi-skilled, passive and specialized profile. The working class is harmed both in terms of working conditions and labor rights.
O objeto de pesquisa que integra a dissertação de Mestrado apresentada ao Programa de Pós-graduação em Serviço Social da Pontifícia Universidade Católica de Goiás se configura na relação entre trabalho e terceirização na saúde pública, via modelo de gestão das Organizações Sociais (OS) adotado pelo Governo do Estado de Goiás. O estudo, ao examinar as implicações da contratação/licitação efetivada pelo Governo de Estado de Goiás para a concessão da gestão de unidades hospitalares para as Organizações Sociais – OS, desenvolve uma aproximação crítica sobre como funciona a terceirização na política social pública de saúde, suas limitações, seus avanços, suas estratégias e, principalmente, apreende aspectos da realidade e condições laborais dos trabalhadores de uma unidade hospitalar. Para tanto, foi selecionada como campo de investigação a realidade de trabalho dos trabalhadores técnico-administrativos do Hospital de Urgência Governador Otávio Lage de Siqueira – HUGOL de Goiânia-GO, unidade que, desde sua instalação, em 2015, possui gestão terceirizada. Na dissertação, são analisadas as relações de trabalho na política de saúde pública no contexto das transformações sóciohistóricas do mundo do trabalho, com foco na terceirização/privatização. O trabalho e as terceirizações são analisados no contexto do estado neoliberal em seus aspectos sociojurídicos, e as transformações históricas abordadas nas determinações que incidem sobre as terceirizações. Nesse sentido, o mundo do trabalho se encontra metamorfoseado pela lógica das terceirizações. Examinam-se as condições e as relações de trabalho na saúde pública terceirizada, considerando as estratégias do Governo do Estado de Goiás frente à privatização da gestão dos hospitais públicos. Na análise das transformações históricas do trabalho e da classe trabalhadora, prioriza-se a categoria trabalho como uma construção histórica e teórica, e a terceirização na gestão da política de saúde relacionada aos direitos trabalhistas. Compõe o presente estudo o exame das condições de trabalho e de saúde do trabalhador terceirizado a partir de pesquisa de campo relacionada à precarização do trabalho, aos aspectos sociojurídicos da terceirização e aos conflitos entre a legalidade e a ilegalidade da terceirização das atividades-fim. Foram considerados o perfil da unidade de referência e o perfil dos sujeitos identificados em atividades-fim e atividades-meio. O estudo incidiu sobre as implicações da gestão terceirizada, via O.S., em uma instituição pública, apreendendo as condições laborais do trabalhador terceirizado, os efeitos dessa condição de trabalho e a sua saúde física e mental. Em síntese a presente dissertação se inscreve no campo das análises que visam apreender o modo como o capital responde à sua crise estrutural, como opera com transformações no mundo do trabalho, entre essas, a terceirização. O padrão de acumulação flexível, caracterizado pela intensificação e a precarização das relações e condições de trabalho, intensifica o aumento do desemprego estrutural, submete o trabalhador a condições de trabalha ilegais e deles exige um perfil específico, polivalente, multiprofissional, passivizado e especializado. A classe trabalhadora é lesada tanto com relação às condições de trabalho quando aos direitos trabalhistas.

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Santos, Maryanna Lins de Oliveira. "Terceirização: novas normas, velhas raízes da exploração e controle do trabalho pelo capital". Universidade Federal de Alagoas, 2016. http://www.repositorio.ufal.br/handle/riufal/1579.

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The present study analyze the phenomenon of outsourcing in the context of contemporary productive restructuring, in order to demystify the fallacy produced socially by outsourcing market provides more opportunities for jobs and the possibility to workers become achievers. Also search to unravel how this phenomenon produces significant changes in employment relationships that make precarious working conditions, become rights no regular, contracts and bonds weakened intensify the work’s exploration. With reference in the foundations of Mark’s social theory, was held a search, bibliographic in nature, which allowed seizing the particularity of the phenomenon of outsourcing to more general determinations of articulated capitalist development in contemporary times. The premise of the research is that outsourcing process with productive restructuring generalize as a capitalist control mechanisms with regard to the management of in response to the structural crisis in 1970s, not only to minimize the effects of structural unemployment, but mainly to reduce the costs of reproductions of capital, change working relationships and make workers more subject to capital ratio. Also believes that the outsourcing processes have their origins in the earliest expressions of the chores, during the consolidation of the major industry in the period of competitive capitalism, Marx called “external department of the factory”. The study notes that outsourcing is a global phenomenon that affects both the countries of the central economy as peripheral countries. Causes changes in the management of the substantive work, reaching initially to hire workers in the sphere of services, and then extends to the workers inserted in industrial production. And today, in Brazil in particular, reaches the majority of companies in various sectors of the economy, including metallurgy, banking, port sector, chemical and petroleum industry, trade/services and the public sector, both those low-skilled jobs as the most qualified. It’s observed that although outsourcing is a phenomenon considered “new” in capitalism, he replaces archaic practices of capitalism control that extend the forms of subordination of the work. This is because the contractors increase working relationships through various forms of subcontracting that intensify the exploration of working time, extend the harms to health and safety at work, weakened by continuous threat workers subjectively unemployment due to temporary, flexible labor right links, makes precarious working conditions, threatening the Union Organization and contribute to the loss of the sense of belonging of class, in addition to weakening the political struggle of the workers.
Coordenação de Aperfeiçoamento de Pessoal de Nível Superior
O presente estudo analisa o fenômeno da terceirização no contexto da reestruturação produtiva contemporânea, a fim de desmistificar a falácia produzida socialmente pelo mercado de que a terceirização propicia mais oportunidades de empregos e a possibilidade de os trabalhadores se tornarem empreendedores. Também procura desvendar como esse fenômeno produz alterações significativas nas relações de trabalho que precarizam as condições de trabalho, desregulamentam direitos, fragilizam vínculos empregatícios e intensificam a exploração do trabalho. Com referência nos pressupostos marxianos, foi realizada uma pesquisa, de natureza bibliográfica, que propiciou apreender a particularidade do fenômeno da terceirização articulado às determinações mais gerais do desenvolvimento capitalista na contemporaneidade. O pressuposto da pesquisa é que os processos de terceirização se generalizam com a reestruturação produtiva como um dos mecanismos de controle capitalista no que se refere à gestão do trabalho, em resposta à crise estrutural dos anos 1970, não só para minimizar os efeitos do desemprego estrutural, mas principalmente para reduzir os custos de reprodução do capital, alterar relações de trabalho e tornar os trabalhadores mais subordinados à relação capital. Também se considera que os processos de terceirização têm suas origens nas primeiras expressões do trabalho domiciliar, durante a consolidação da grande indústria, no período do capitalismo concorrencial, denominado por Marx de “departamento externo da fábrica”. O estudo realizado constata que a terceirização é um fenômeno mundial que atinge tanto os países da economia central como os países periféricos. Provoca modificações substantivas na gestão do trabalho, atingindo inicialmente a contratação de trabalhadores na esfera de serviços, e depois se estende para os trabalhadores inseridos nos segmentos produtivos industriais. E na atualidade, no Brasil em particular, atinge a maior parte das empresas nos diversos setores da economia, entre eles metalurgia, setor bancário, setor portuário, indústria química, setor petrolífero, comércio/serviços e o setor público, tanto aqueles trabalhos menos qualificados quanto os mais qualificados. Observa-se, por fim, que, embora a terceirização seja um fenômeno considerado “novo” no capitalismo, ela repõe práticas arcaicas de controle capitalista que ampliam as formas de subordinação do trabalho. Isto ocorre porque as empresas terceirizadas incrementam relações de trabalho mediante variadas formas de subcontratação que intensificam a exploração do tempo de trabalho, ampliam os agravos à saúde e à segurança no trabalho, fragilizam subjetivamente os trabalhadores pela ameaça contínua do desemprego devido aos vínculos temporários, flexibilizam direitos trabalhistas, precarizam as condições de trabalho, ameaçam a organização sindical e contribuem para a perda do sentido de pertencimento de classe, além de enfraquecer a luta política dos trabalhadores.

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Melo, Pamella Beserra de. "PrecarizaÃÃo do trabalho e saÃde dos trabalhadores terceirizados". Universidade Federal do CearÃ, 2017. http://www.teses.ufc.br/tde_busca/arquivo.php?codArquivo=19523.

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nÃo hÃ
A investigaÃÃo aqui apresentada analisou como o trabalho repercute na saÃde dos profissionais com vÃnculo terceirizado que atuam na Universidade Federal do CearÃ (UFC). A pesquisa fundamenta-se na ClÃnica da Atividade e situa-se no campo da SaÃde do Trabalhador; baseia-se na epistemologia qualitativa e desenvolveu-se como um estudo de caso derivado de intervenÃÃo efetivada no Almoxarifado Central da UFC. Todo o material produzido na intervenÃÃo foi utilizado para a construÃÃo do corpus pertinente ao caso analisado. Tal delineamento corrobora a perspectiva teÃrica mencionada para a qual, primeiro, realiza-se a intervenÃÃo para, em seguida, dar-se inÃcio Ã pesquisa. Assume-se que cada um desses momentos tem temporalidades e objetos diferentes, guardando uma relaÃÃo de mÃtua independÃncia. A intervenÃÃo compreendeu trÃs etapas: 1) formaÃÃo do grupo de anÃlise, no qual foram realizadas observaÃÃes, entrevistas, anÃlises documentais e filmagens; 2) autoconfrontaÃÃes simples e/ou cruzadas, durante as quais os trabalhadores foram confrontados com o registro audiovisual de suas atividades; e 3) retorno ao grupo inicial. A metodologia da pesquisa se deu a partir da videografia. Para anÃlise dos dados, utilizou-se a anÃlise de conteÃdo construtiva-interpretativa de GonzÃlez Rey. Adotou-se como unidade de anÃlise a atividade triplamente dirigida (para o objeto, pelo sujeito e para o outro). Considera-se a pertinÃncia do estudo, uma vez que nos encontramos num contexto marcado por retrocessos no mundo laboral, em que prÃticas arcaicas de gestÃo e controle da mÃo de obra e da produÃÃo coexistem com tendÃncias âinovadorasâ que vulnerabilizam a classe trabalhadora, representando uma ameaÃa ao trabalho em seu carÃter ontolÃgico e aos direitos dos trabalhadores. Objetiva-se que a pesquisa contribua para formulaÃÃo de aÃÃes voltadas Ã saÃde do trabalhador e ao desenvolvimento do seu poder de agir, bem como desnude as vulnerabilidades a que estÃo submetidos os trabalhadores que possuem vÃnculos laborais precÃrios. Desta forma, em relaÃÃo Ãs condiÃÃes de trabalho, percebeu-se que os trabalhadores com vÃnculo terceirizado estÃo mais sujeitos a situaÃÃes de vulnerabilidade, e seu universo de trabalho Ã permeado por situaÃÃes de risco Ã saÃde e Ã seguranÃa. Constatou-se ainda estarem eles mais suscetÃveis a situaÃÃes de assÃdio, ameaÃa, desrespeito, preconceito, autoritarismo devido Ã instabilidade do vÃnculo; estavam subordinados tambÃm a condiÃÃes inadequadas ao desenvolvimento de suas atividades, como ambiente empoeirado, mal iluminado e sem ventilaÃÃo, com estrutura precÃria e antiga, alÃm da carÃncia de materiais em boas condiÃÃes e/ou da utilizaÃÃo de equipamentos inapropriados para tal. Assim, pÃde-se perceber que na atividade dos sujeitos pesquisados vÃrios empecilhos sÃo impostos a sua aÃÃo, porÃm, atravÃs de um modelo de gestÃo participativo, eles encontraram as possibilidades de desenvolvimento do poder de agir e da construÃÃo da saÃde, fortalecendo o coletivo profissional, que passou a reconhecer-se enquanto grupo, ao discutir e debater as dificuldades e sugestÃes possÃveis para realizaÃÃo de um trabalho bem feito. Observou-se, ainda, atravÃs da participaÃÃo ativa dos trabalhadores nas mudanÃas empreendidas no setor investigado, melhorias tais como redefiniÃÃo das atribuiÃÃes e tarefas de cada trabalhador, dinamizaÃÃo e maior fluidez dos processos de trabalho, realizaÃÃo de reuniÃes sistemÃticas com a participaÃÃo e envolvimento de todos os profissionais do setor, ouvindo-se as sugestÃes e questionando-se coletivamente as problemÃticas em pauta.
The research presented here analyzed how the work affects the health of outsourced professionals working at the Federal University of CearÃ (UFC). The research, based on the Clinic of Activity and located in the field of Workerâs Health, is based on qualitative epistemology and developed as a case study derived from intervention carried out in the UFC Central Warehouse. All the material produced in the intervention was used for the construction of the corpus pertaining to the case analyzed. Such a design corroborates the theoretical perspective mentioned for which the intervention is first performed, and then the research is started. It is acknowledged that each of these moments has different temporalities and objects, keeping a relation of mutual independence. The intervention comprised three stages: 1) formation of the analysis group, in which observations, interviews, documentary analyzes and filming were performed; 2) simple and/or cross self-confrontations, during which the workers were confronted with the audiovisual record of their activities; and 3) return to the initial group. The research methodology came from the videography method. To analyze the data, we used the constructive-interpretative content analysis of GonzÃlez Rey. The triple-directed activity (for the object, for the subject and for the other) was adopted as the unit of analysis. The relevance of the study is considered, since we are in a context marked by setbacks in the world of work, where archaic practices of management and control of labor and production coexist with âinnovativeâ tendencies that weaken the working class, representing a threat to work on its ontological character and to workersâ rights. It is intended that the research contributes to the formulation of actions aimed at workersâ health and development of their power to act, as well as undressing the vulnerabilities to which workers with precarious employment ties are subjected. Thus, regarding the working conditions, it was perceived that workers with outsourced links are more subject to situations of vulnerability, and their work surrounding is permeated by situations of risk to their health and safety. It was noted that these professionals were more susceptible to situations of harassment, threat, disrespect, prejudice, authoritarianism due to the instability of the work bond; moreover they underwent inadequate conditions for the development of their activities, such as dusty, poorly lit and unventilated environment, with a precarious and old structure, as well as the lack of materials in good conditions and/or the use of inappropriate ones. Thus, it was observed that in the activity of the subjects studied several obstacles are imposed on their action, but through a model of participatory management they found the possibilities of developing their power to act and build health, strengthening the professional group that could recognize themselves as a group when discussing and debating the difficulties and possible suggestions for doing a job well done. It was also observed through the active participation of workers in the changes undertaken in the researched sector improvements such as redefining the duties and tasks of each worker, improvements in work processes to become more fluid and dynamic, holding systematic meetings with the participation and involvement of all professionals in the sector, listening to the suggestions and collectively questioning the issues at hand.

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Cesar, Lovisa, Hanna Darius i Rebecca Fors. "Argumentativ CSR-kommunikation. : En studie om hur svenska modeföretag legitimerar sin outsourcade produktion". Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-23462.

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Modebranschen präglas av ett ständigt sökande efter billigast möjliga arbetskraft. Som en konsekvens väljer företag som opererar inom denna sektor vanligen att outsourca sin produktionsfunktion till en tredje part bortom hemmamarknaden. Ett sådant beslut kan vidare ge upphov till en komplex försörjningskedja. I förlängningen har detta medfört att granskningen från samhällets alla aktörer blivit allt mer omfattande. Detta då missöden och skandaler gällande den outsourcade produktionen uppdagats. Kritik kring bristande kontroll och insyn i leverantörsledet har därför inneburit att företagen funnit sätt att argumentera för sin verksamhet och de sourcing beslut som tagits. Studiens syfte är att synliggöra de argumentationstekniker som används kring rättfärdigandet av en outsourcad produktion. Detta besvarades genom att i en diskursiv analysmetod undersöka och kategorisera svenskamodeföretags språkanvändning samt de argumentativa kategorier som återfanns i deras hållbarhetsredovisningar. Detta gjordes med hjälp av ett ramverk som modifierades och utvecklades under studiens gång. Resultatet visar att samtliga studieobjekt använder sig av argumentationstekniker som vidare kan härledas till analysmodellens olika huvudkategorier. Dessa verkar i legitimerande syfte och gör att företagen framstår som ansvarstagande kring den outsourcade produktionen. Studien bidrar till att ge läsare av företagens hållbarhetsredovisningar möjligheten att ta till sig informationen utifrån ett mer kritiskt förhållningssätt.
The fashion industry is characterized by a constant search for the cheapest possible labor. As a consequence, companies operating in this sector usually choose to outsource their production function to a third party outside the home market. Furthermore, such decision can give rise to a complex supply chain. As a result, the scrutiny from all actors in society has become more extensive as mishaps and scandals regarding the outsourced production have been discovered. Criticism about lack of control and transparency in the supply chain has therefore meant that companies have found ways to argue for their operations and the sourcing decisions that have been made. The purpose of the study is to highlight the argumentative techniques used to justify outsourced production. This was answered by investigating and categorizing the use of argumentative categories in Swedish fashion companies sustainability reports. The methodology used was a discourse analysis. The analysis was based on a previously designed framework that was modified during the study. The result shows that all study objects use argumentation techniques that can further be linked to different main categories of the analysis model. These arguments are used in order to legitimize the companies CSR-activities connected to the outsourced production. The study helps to give readers of the companies sustainability reports the opportunity to access the information based on a more critical approach. The thesis is written in Swedish.

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Barbosa, Attila Magno e. Silva. "Mudanças organizacionais e diferenciação social: os trabalhadores da indústria do alumínio primário paraense". Universidade Federal de São Carlos, 2010. https://repositorio.ufscar.br/handle/ufscar/6669.

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Universidade Federal de Sao Carlos
This study intends to examine to what extent the organizational changes in industry of primary aluminum, in the city of Barcarena, Pará, lead to worker s adhesion and results differentiation in the social identities of direct and outsourced workers. Outsourced workers have a different status in the workplace, which excludes them from the benefits offered by the companies. As a result, society has to deal not only with the fragility of the wage relationship, but also with the collapse of the principles that regulate sociability among workers. The thesis is that the company organizational changes produce the adhesion of direct workers to the organizational ideas cause give them a feeling of colective belonging, even when we take into consideration the reduction of the workers that productive by lean production processes. Fifteen interviews were conducted with each group of workers; two union leaders were also interviewed. Furthermore, were examined the collective agreement between the direct workers and the company, and that company s yearly reports, since 2003.
O objetivo deste trabalho é analisar em que medida as mudanças organizacionais ocorridas em uma indústria de alumínio primário no município de Barcarena, no Estado do Pará, promove a adesão dos trabalhadores e a diferenciação social entre trabalhadores diretos e terceirizados. Como se sabe, os terceirizados possuem estatuto diferenciado no espaço de trabalho, o que os exclui da rede de benefícios oferecida pelas empresas. Nesse sentido, a sociedade passa a conviver não apenas com a fragilidade presente na relação salarial, mas também com o desmoronamento dos princípios reguladores da sociabilidade entre os trabalhadores. A tese que defendemos é a de que as mudanças organizacionais implantadas a partir da década de 1990 na empresa produzem certa adesão dos trabalhadores diretos ao ideário organizacional da empresa por lhes conferir um sentido de pertença coletiva, mesmo quando se considera a redução dos quadros funcionais promovida pelas reestruturações produtivas. Foram realizadas 15 entrevistas com cada grupo de trabalhadores e duas entrevistas com dirigentes sindicais; também analisamos o acordo coletivo dos trabalhadores diretos com a empresa e os relatórios anuais desta desde o ano de 2003.

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Zhang, Zhiwei. "TO PRODUCE OR TO BUY? EXPLORING DETERMINANTS OF LOCAL GOVERNMENT PRIVATIZATION DECISIONS". UKnowledge, 2013. http://uknowledge.uky.edu/msppa_etds/7.

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The U.S. is experiencing the worst recession since the Great Depression. All levels of government have been hit really hard, this is especially apparent at the local level since services provided at the local level are woven into people’s daily life. Thus, how to “do more with less” is more urgent than ever before. The use of privatization came to surface as a sound solution for deficit-plagued governments as it is thought to be more cost effective and outperform the public sector in most cases. This dissertation contains two empirical chapters that examine determinants of privatization and specify the conditions under which it is optimal to buy and under which it is optimal to produce in-house. Chapter two explores determinants that contribute to the use of privatization at the local level in the U.S. This chapter incorporates spatial technique to perform the analysis, which is a different approach from much of the literature. Empirical results indicate that a local government’s sourcing decision is affected by its nearby local jurisdictions. External stakeholders’ involvement contributes to the use of outsourcing, whereas having a limited supply of service providers impedes it. Chapter three applies a transaction cost economics (TCE) framework complemented with a revenue volatility measure to disentangle the mechanisms that drive public services’ outsourcing decisions. Results suggest that, in general, services with higher asset specificity and higher contract management difficulty are less likely to be outsourced, and a robust and competitive market facilitates the use of outsourcing.

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Setudegan, Morris [Verfasser]. "Outsourcing of social tasks at profit oriented enterprises : Which criteria must enterprises fulfill in order to complete a service contract or performance agreement intended for asylum support? / Morris Setudegan". München : GRIN Verlag, 2011. http://d-nb.info/119000416X/34.

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Allouh, Ahmad, Robert Maurer, Fiona Walker i Gwynne Rebecca Heather Wilcox. "Designing a Socially Sustainable Impact Sourcing Model for Integrating Immigrants in Sweden". Thesis, Blekinge Tekniska Högskola, Institutionen för strategisk hållbar utveckling, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-14483.

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This research proposes a socially sustainable impact sourcing model (SSISM), pertinent to the field of socially responsible outsourcing and offers recommendations for integrating immigrants in Sweden by using this model. The model brings businesses, communities and people together to create benefits for all stakeholders in a sustainable way. Sweden has a long history of accepting immigrants, yet, has a comparably low success rate of integrating non-Swedish people into society. If SSISM is applied in Sweden, there is a potential for businesses to save money, for challenges like the integration problem to be mitigated, and for communities to benefit from an increased tax base as well as building stronger, more diverse communities. The universal model for SSISM was developed through the analysis of existing practices and the use of the Framework for Strategic Sustainable Development (FSSD), a sustainability planning tool. The research process included informal interviews with businesses, communities and government agencies, formal interviews with businesses, and a survey with immigrants. The interviews and survey helped maintain relevance to the Swedish context and identified potential obstacles and enablers for implementation. From the results, recommendations on how to best apply the model for integrating immigrants into Sweden were developed in the discussion.

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Costa, Sedruoslen Guelir cavalcanti. "O Processo de terceirização via OS:O caso do hospital de emergência e trauma senador Humberto Lucena-PB". Universidade Federal da Paraíba, 2014. http://tede.biblioteca.ufpb.br:8080/handle/tede/8381.

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Submitted by Maike Costa (maiksebas@gmail.com) on 2016-07-12T13:46:38Z No. of bitstreams: 1 arquivo total.pdf: 1054749 bytes, checksum: 52b1647508cd9d3526407e2d98e94627 (MD5)
Made available in DSpace on 2016-07-12T13:46:38Z (GMT). No. of bitstreams: 1 arquivo total.pdf: 1054749 bytes, checksum: 52b1647508cd9d3526407e2d98e94627 (MD5) Previous issue date: 2014-09-03
This is a documentary research work, including the analysis of the available scientific literature on the portal BIREME, with the keywords "State Reform", "privatization", "outsourcing", "Health Care Reform", "modernization of the Public Sector, "and" Third Party Services ". In addition we sought documentation produced in articles, newspapers and websites on the case of the Hospital de Emergência e Trauma Senator Humberto Lucena in João Pessoa, Paraíba. The analysis of the literature showed that there is an ideological divide in production, even academic, where it is possible to delineate two distinct camps. A field that follows in defense of necessity as a defense management state machine, this field coach who preaches and makes use of successful experiences for their defense model. Another field, in line with the thinking of the Health Reform follows the questioning of reform and prosecution of the impediments that the reform has imposed on the Unified Health System Without falling into a paralyzing nihilism, the author notes that the ideological issue is prominent in academic production on the matter.
Trata-se de um trabalho de pesquisa documental, tendo sido analisado a literatura disponível no portal científico da BIREME, tendo como palavras-chaves “Reforma de Estado”, “Privatização”, “Terceirização”, “Reforma dos Serviços de Saúde”, “Modernização do Setor Público”, e “Serviços de Terceiros”. Além disso buscou-se a documentação produzida em artigos, jornais e sites sobre o caso do Hospital de Emergência e Trauma Senador Humberto Lucena, em João Pessoa, Paraíba. A análise de literatura demonstrou que há uma divisão ideológica na produção, mesmo acadêmica, onde é possível se delimitarem dois campos distintos. Um campo que segue em defesa da terceirização e privatização como necessidade de gestão da máquina estatal, campo este que se apregoa técnico e faz uso de experiências exitosas para sua defesa de modelo. Outro campo, consonante com o pensamento da Reforma Sanitária segue no questionamento da reforma e na acusação dos empecilhos que a reforma tem imposto ao Sistema Único de Saúde. Sem cair num niilismo paralisante, o autor constata que a questão ideológica está fortemente presente na produção acadêmica sobre a matéria.

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Dias, Ana Patricia. "A face perversa da terceirização : a reprodução das desigualdades e dos conflitos entre os trabalhadores". Universidade Federal da Paraíba, 2011. http://tede.biblioteca.ufpb.br:8080/handle/tede/7261.

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Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES
This study is related to the outsourcing process within bank sector from Brazilian economy, focusing on workeforce outsourcing whose contract is the worker. It is noteworthy that this capital strategy is applied both direct and indirect approach within support and core activities. In this context, this study aimed to analyze historically how the capital through its productive improvement, such as outsourcing, led to new ways of work control in order to reproduce the worker division and keep the capitalism within Caixa Econômica Federal CEF, during 2001 and 2009. Regarding the methodological aspects, it was carried out a literature review, including the analysis of secondary data such as CEF‟s Social Report and Luta Bancária newspaper. Besides that, outsourced workers and managers were interviewed at selling place of CEF. The analysis of the outsourcing of workforce coupled with the historical study on the work category and the work social division, it was observed that contradiction of current capitalism production manner has been reproducing through the production restructuring occurred in the late twentieth century. This is because that phenomenon sets in motion preterit precarious working practices such as outsourcing, can cause further division and conflict among workers.
Este estudo versa sobre os processos de terceirização no segmento bancário da economia brasileira, no qual essa estratégia do capital aparece tanto sob o manto da terceirização direta como da indireta, assim como alcança desde as atividades de apoio dos bancos até as nucleares. Trata-se de uma investigação direcionada à terceirização da força de trabalho, cujos trabalhadores laboram no espaço físico da Caixa Econômica Federal. Nela se objetiva analisar historicamente como o capital, por meio dos seus incrementos produtivos, a exemplo da terceirização, imprime novas formas de dominação ao trabalho, de modo a reproduzir a divisão entre os trabalhadores e consequentemente manter a ordem capitalista, na Caixa Econômica Federal, no período compreendido entre os anos de 2001 a 2009. A pesquisa empírica se desenvolveu nos Pontos de Vendas do referido Banco e se valeu do recurso técnico da entrevista como meio de obter dados junto aos sujeitos da pesquisa. Além do aporte bibliográfico pertinente à temática, dados secundários como os Relatórios do Balanço Social da Caixa Econômica e o Jornal Luta Bancária também subsidiaram esta pesquisa. A análise da terceirização da força de trabalho bancária conjugada a uma reflexão histórica a despeito da categoria trabalho e da divisão social do trabalho constata que as contradições do modo de produção capitalista vigente se reproduzem por meio da reestruturação produtiva ocorrida no final do século XX. Isto porque tal fenômeno coloca em movimento pretéritas práticas de trabalho precário, como a terceirização, capaz de provocar ainda mais a cisão e o conflito entre os trabalhadores.

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