Rozprawy doktorskie: „Service”

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Wu, Chen. "Service distribution and service discovery through a public web services platform". Thesis, Curtin University, 2008. http://hdl.handle.net/20.500.11937/387.

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Service-Oriented Architecture (SOA) represents an emerging architectural approach that is able to tackle challenges in the contemporary service-based economy, in which the global market revenues are shifting from the manufacture of traditional off-the-shelf products to the provision of diversified services that suffice for customers’ needs. In such a service-based economy, one can envisage an entirely “service-oriented” world, where a massive number of distributed services with different natures and capabilities are provided by various professionals around the world. Problems arise when business applications demand desirable services through different sources and providers that are appropriate for their own benefits and preferences. Therefore, it can be very challenging to design an SOA infrastructure that enables users to exploit this great level of service heterogeneity and quantity. One of the key issues in service-oriented architecture is to achieve efficient service discovery and loosely-coupled service distribution while maintaining a satisfactory degree of scalability, usability, and Web consistency. This thesis deals with SOA infrastructure-level design and implementation issues. It approaches this SOA infrastructure within the scope of Web services, which capture an important, and perhaps the best, ‘realisation’ of SOA. It investigates and formulates how public Web services distributed across the World Wide Web can be augmented by a software platform that enables scalable, user-centred,semantic-enabled, and integration-oriented service retrieval, selection, and matching. The primary goal of this thesis is thus to propose a conceptual framework of an enhanced SOA infrastructure with regard to service distribution and discovery.It also aims to design and implement a platform (PWSP), by means of which a large number of public Web services on the Web can be distributed based on service demands, retrieved based on service descriptions, selected based on service qualities, and matched based on service messages in a user-centred, scalable, and Web-consistent manner without augmenting existing Web services standards.

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Wu, Chen. "Service distribution and service discovery through a public web services platform". Curtin University of Technology, Digital Ecosystems and Business Intelligence Institute, 2008. http://espace.library.curtin.edu.au:80/R/?func=dbin-jump-full&object_id=17919.

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Service-Oriented Architecture (SOA) represents an emerging architectural approach that is able to tackle challenges in the contemporary service-based economy, in which the global market revenues are shifting from the manufacture of traditional off-the-shelf products to the provision of diversified services that suffice for customers’ needs. In such a service-based economy, one can envisage an entirely “service-oriented” world, where a massive number of distributed services with different natures and capabilities are provided by various professionals around the world. Problems arise when business applications demand desirable services through different sources and providers that are appropriate for their own benefits and preferences. Therefore, it can be very challenging to design an SOA infrastructure that enables users to exploit this great level of service heterogeneity and quantity. One of the key issues in service-oriented architecture is to achieve efficient service discovery and loosely-coupled service distribution while maintaining a satisfactory degree of scalability, usability, and Web consistency. This thesis deals with SOA infrastructure-level design and implementation issues. It approaches this SOA infrastructure within the scope of Web services, which capture an important, and perhaps the best, ‘realisation’ of SOA. It investigates and formulates how public Web services distributed across the World Wide Web can be augmented by a software platform that enables scalable, user-centred,semantic-enabled, and integration-oriented service retrieval, selection, and matching. The primary goal of this thesis is thus to propose a conceptual framework of an enhanced SOA infrastructure with regard to service distribution and discovery.
It also aims to design and implement a platform (PWSP), by means of which a large number of public Web services on the Web can be distributed based on service demands, retrieved based on service descriptions, selected based on service qualities, and matched based on service messages in a user-centred, scalable, and Web-consistent manner without augmenting existing Web services standards.

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Abu, Bakar Siti Zakiah. "SERVICE RECOVERY IN E-SERVICES: SERVICE RECOVERY PROCESS, PERCEIVED JUSTICE AND SATISFACTION". OpenSIUC, 2017. https://opensiuc.lib.siu.edu/dissertations/1328.

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The Internet has changed the platform for how services are delivered. In the absence of one-to-one personal interactions between a service provider and a customer, failures unique to e-service are bound to occur. E-service failures are likely to result in unsatisfied customers. Therefore, a recovery system is important to tilt the balance of satisfaction/dissatisfaction to a more favorable condition. An e-service recovery process is an important operational process to affect this change. It is in a sense, a second chance to gain/retain loyal customers by rectifying e-service failures. Equity Theory and Exchange Theory were the theoretical bases for how customers’ perceptions transitioned from loss and unfairness to equity and satisfaction after an e-service recovery. This study investigated the relationships between e-service recovery processes attributes (compensation, respond speed, and apology) and perceived justice constructs (interactional, distributive, and procedural), and examined the relationship between perceived justice and e-service recovery satisfaction. Data from a community of students and knowledge workers in a Mid-western university was collected to analyze the effects of these constructs in service recovery processes for the purpose of designing recovery policy. The study used MANOVA and Multiple regressions for hypotheses testing. The results indicate that all service recovery process attributes had a significant main effect on all perceived justice variables. This suggests that the different levels of compensation, response speed, and apology will impact a customer’s perception of perceived justice. There is also a marginally significant interaction effect for compensation and apology. This significant interaction effect could indicate that the positive impact of an apology as part of a service recovery process could be intensified when accompanied by monetary compensation. Furthermore, the findings indicate that perceived justice (interactional justice, distributive justice, and procedural justice) are significant drivers of satisfaction in an e-service recovery. There was also a significant interaction effect with distributive justice and procedural justice in predicting e-service recovery satisfaction. The result suggests that when compensation is given, customers perceive that the e-service provider is following the rules and regulations in providing compensation in exchange for their losses.This helps transition the customer to a more equitable and satisfied state. The study also supports past research in traditional services by finding that all three perceived justice predictors were significant drivers of recovery satisfaction and that at least one interaction was significant in predicting e-service recovery satisfaction. In addition, another contribution from this study is the development of a new e-service recovery satisfaction scale. Lastly, this study contributes to the emerging stream of research on e-service recovery processes and satisfaction, and the empirical results further delineate the role of social justice in e-service recovery.

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Bhatti, Atif, i Imran Aslam Choudhary. "Service Discovery for Future Mobile Services". Thesis, Norwegian University of Science and Technology, Department of Telematics, 2010. http://urn.kb.se/resolve?urn=urn:nbn:no:ntnu:diva-10900.

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The pervasive computing environment for heterogeneous network is on a continuous rise. The ability to interact and control network devices with different functionalities within office and home environment could be very beneficial to a lot of users. The service discovery in computers and mobile devices enabled them to interact with one another through wireless and heterogeneous wired networks. Services advertise their existence in a dynamic way and devices are designed with this capability to discover these services and its properties automatically. These devices are though based on different technologies but are still able to communicate and discover one another based on existing service discovery architectures. It is notable that a significant number of networked devices are now mobile and these mobile devices make service discovery more challenging.In future mobile multi-domain multi-language environments, a service can be anything and introduced by anybody. Consequently, same or equivalent services may have different names and services with same name or type may be completely different. Existing service discovery systems are incapable of handling these situations. We have implemented a service discovery system which supports semantics to service descriptions. It allows any user to act as a service provider and introduce any service at any time. The service provider can define any service as equivalent to any existing service and in any language as wanted. In addition, it is capable to find services that are not exact matches of the requested ones. More semantics are introduced through attributes like EquivalenceClass, ParentType and Keywords. The test conducted on this system in real time proves that the system is efficient and can be applied in real life.

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Sheppard, Lorraine. "Service quality in professional health services /". Title page, contents and abstract only, 1998. http://web4.library.adelaide.edu.au/theses/09PH/09phs5495.pdf.

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Thesis (Ph. D.)--University of Adelaide, Graduate School of Management, 1999.
Includes one computer disk in Work 6 format. System requirements for accompanying computer disk: Mackintosh or IBM-compatible computer. Other requirments: Microsoft Word 6 or compatible Word Processor. Includes bibliographical references (leaves 241-270).

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Sikorska, Małgorzata, György Kocziszky i P. G. Pererva. "Compliance service at guest services enterprises". Thesis, Полтавський університет економіки і торгівлі, 2017. http://repository.kpi.kharkov.ua/handle/KhPI-Press/33437.

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The modern enterprise is obliged to carry out a legitimate and civilized business, therefore management, understanding the importance and necessity of compliance units, provides them with sufficient manpower and adequate rights to receive information and documents. In practice, the need for compliance control is determined by corporate strategy.

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Tang, Chen. "Forecasting Service Metrics for Network Services". Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-284505.

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As the size and complexity of the internet increased dramatically in recent years,the burden of network service management also became heavier. The need foran intelligent way for data analysis and forecasting becomes urgent. The wideimplementation of machine learning and data analysis methods provides a newway to analyze large amounts of data.In this project, I study and evaluate data forecasting methods using machinelearning techniques and time series analysis methods on data collected fromthe KTH testbed. Comparing different methods with respect to accuracy andcomputing overhead I propose the best method for data forecasting for differentscenarios.The results show that machine learning techniques using regression can achievebetter performance with higher accuracy and smaller computing overhead. Timeseries data analysis methods have relatively lower accuracy, and the computingoverhead is much higher than machine learning techniques on the datasetsevaluated in this project.
Eftersom storleken och komplexiteten på internet har ökat dramatiskt under de senaste åren så har belastningen av nätverkshantering också blivit tyngre. Behovet av ett intelligent sätt för dataanalys och prognos blir brådskande. Den breda implementeringen av maskininlärningsmetoder och dataanalysmetoder ger ett nytt sätt att analysera stora mängder data.I detta projekt studerar och utvärderar jag dataprognosmetoder med hjälp av maskininlärningstekniker och analyser av tidsserier som samlats in från KTHtestbädden. Baserat på jämförelse av olika metoder med avseende på noggrannhet och beräkningskostnader, så föreslår jag föreslår den bästa metoden för dataprognoser för olika scenarier.Resultaten visar att maskininlärningstekniker som använder regression kan uppnå bättre prestanda med högre noggrannhet och mindre datoromkostnader. Metoderför dataanalys av tidsserier har relativt lägre noggrannhet, och beräkningsomkostnaderna är mycket högre än maskininlärningstekniker på de datauppsättningar som utvärderatsi detta projekt.

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Gooneratne, Nalaka Dilshan, i s3034554@student rmit edu au. "Discovery and Validation for Composite Services on the Semantic Web". RMIT University. Computer Science and Information Technology, 2009. http://adt.lib.rmit.edu.au/adt/public/adt-VIT20091019.155524.

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Current technology for locating and validating composite services are not sufficient due to the following reasons. Current frameworks do not have the capacity to create complete service descriptions since they do not model all the functional aspects together (i.e. the purpose of a service, state transitions, data transformations). Those that deal with behavioural descriptions are unable to model the ordering constraints between concurrent interactions completely since they do not consider the time taken by interactions. Furthermore, there is no mechanism to assess the correctness of a functional description. Existing semantic-based matching techniques cannot locate services that conform to global constraints. Semantic-based techniques use ontological relationships to perform mappings between the terms in service descriptions and user requests. Therefore, unlike techniques that perform either direct string matching or schema matching, semantic-based approaches can match descriptions created with different terminologies and achieve a higher recall. Global constraints relate to restrictions on values of two or more attributes of multiple constituent services. Current techniques that generate and validate global communication models of composite services yield inaccurate results (i.e. detect phantom deadlocks or ignore actual deadlocks) since they either (i) do not support all types of interactions (i.e. only send and receive, not service and invoke) or (ii) do not consider the time taken by interactions. This thesis presents novel ideas to deal with the stated limitations. First, we propose two formalisms (WS-ALUE and WS-π-calculus) for creating functional and behavioural descriptions respectively. WS-ALUE extends the Description Logic language ALUE with some new predicates and models all the functional aspects together. WS-π-calculus extends π-calculus with Interval Time Logic (ITL) axioms. ITL axioms accurately model temporal relationships between concurrent interactions. A technique comparing a WS-π-calculus description of a service against its WS-ALUE description is introduced to detect any errors that are not equally reflected in both descriptions. We propose novel semantic-based matching techniques to locate composite services that conform to global constraints. These constraints are of two types: strictly dependent or independent. A constraint is of the former type if the values that should be assigned to all the remaining restricted attributes can be uniquely determined once a value is assigned to one. Any global constraint that is not strictly dependent is independent. A complete and correct technique that locates services that conform to strictly dependent constraints in polynomial time, is defined using a three-dimensional data cube. The proposed approach that deals with independent constraints is correct, but not complete, and is a heuristic approach. It incorporates user defined objective functions, greedy algorithms and domain rules to locate conforming services. We propose a new approach to generate global communication models (of composite services) that are free of deadlocks and synchronisation conflicts. This approach is an extension of a transitive temporal reasoning mechanism.

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Taneja, Mukesh. "A service curve approach for quality of service management in integrated services networks /". Diss., Connect to a 24 p. preview or request complete full text in PDF format. Access restricted to UC campuses, 1998. http://wwwlib.umi.com/cr/ucsd/fullcit?p9914079.

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He, Qiang. "Lifetime service level agreement management for service composition". Swinburne Research Bank, 2009. http://hdl.handle.net/1959.3/68739.

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Thesis (Ph.D) - [Faculty of Information and Communication Technologies], Swinburne University of Technology, 2009.
Typescript. A thesis submitted to [Faculty of Information and Communication Technologies], Swinburne University of Technology for the degree of Doctor of Philosophy. "March 2009". Bibliography: p. 136-141.

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Taylor, Teresa Brooks. "Service-Learning 101". Digital Commons @ East Tennessee State University, 2017. https://dc.etsu.edu/etsu-works/3634.

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NARDI, J. C. "A COMMITMENT-BASED REFERENCE ONTOLOGY FOR SERVICE: HARMONIZING SERVICE PERSPECTIVES". Universidade Federal do Espírito Santo, 2014. http://repositorio.ufes.br/handle/10/4311.

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Made available in DSpace on 2016-08-29T15:33:29Z (GMT). No. of bitstreams: 1 tese_8359_Doctoral_Thesis_NARDI_2014.pdf: 6283699 bytes, checksum: b714f48398e126539d557c6e84aa0422 (MD5) Previous issue date: 2014-12-10
Nowadays, the notion of service has been widely adopted in the practice of economic sectors (e.g., Service, Manufacturing, and Extractive sectors), as well as, in the research focus of various disciplines (e.g., Marketing, Business, and Computer Science). Due to that, a number of research initiatives (e.g., service ontologies, conceptual models, and theories) have tried to understand and characterize the complex notion of service. However, due to particular views of these disciplines and economic sectors, a number of different characterizations of service (e.g., service as interaction, service as co-creation of value, and service as capability / manifestation of competence, among others) have been proposed. The existence of these various non-harmonized characterizations, and the focus on a terminological debate about the service concept, instead of about the service phenomena from a broad perspective, make the establishment of a unified body of knowledge for service difficult. This limitation impacts, e.g., the establishment of unified conceptualization for supporting the smooth alignment between Business and IT views in service-oriented enterprise architecture (SoEA), and the design and usage of service modeling languages. In this thesis we define a theoretical foundation for service based on the notion of service commitment and claims as basic elements in the characterization of service relations along service life-cycle phases (service offer, service negotiation, and service delivery). As discussed in this work, this theoretical foundation is capable of harmonizing a number of service perspectives found in the literature. Such theoretical foundation is specified in a well-founded core reference ontology, named UFO-S, which was designed by adopting a sound ontological engineering apparatus (mainly, a well-founded ontology representation language, OntoUML, and approaches of model verification and model validation). As a kind of theory, UFO-S was applied in the analysis of SoEA structuring principles in order to define a commitment-based SoEA view, which remarks social aspects inherent in service relations usually underexplored in widely adopted service-oriented approaches (such as SOA-RM by OASIS, ITIL, and ArchiMate). Based on this, UFO-S was also applied in an ontological analysis of service modeling at ArchiMates Business layer. Such ontological analysis showed some limitations concerned to semantic ambiguity and lack of expressiveness for representing service offerings (and type thereof) and service agreements in SoEA. In order to address these limitations, three service modeling patterns (service offering type pattern, service offering pattern, and service agreement pattern) were proposed taking as basis UFO-S. The usefulness of these patterns for addressing these limitations was evidentiated by means of an empirical evaluation. Finally, we can say that, beyond offering a broad and well-founded theoretical foundation for service able to harmonize service perspectives, UFO-S presented benefits as a reference model in the analysis of SoEA structuring principles, and in the (re)design of service modeling languages.

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van, Ree H. J. "Service quality indicators for business support services". Thesis, University College London (University of London), 2010. http://discovery.ucl.ac.uk/19902/.

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Quality is critical to corporate success as it plays a vital role in improving organisational productivity. It can be defined as ‘the totality of inherent characteristics of a product or service that bear on its ability to increase the demand for that product or service at a fixed price’ and can best be measured by capturing customer perceptions of the performance of those characteristics. Customising the SERVPERF methodology to measure service quality in a business-to-business context and subsequently testing it on both customers and suppliers of cleaning, catering and security services, the research led to a number of important and valuable insights concerning the service quality construct in a business-to-business environment. First, service quality in relation to cleaning, catering and security services consists of nine clear dimensions: reliability, clout, reputation, awareness, competitiveness, collaboration, accessibility, competence and assurance. The nine-dimensional construct identified shows high reliability and good validity in statistical terms. Furthermore, eight of the nine service quality dimensions are strongly or moderately yet significantly related to customer perceived service quality and customer satisfaction - clout being the exception. The same eight dimensions are significantly, but moderately related to purchase intention - suggesting that that there might be other constructs important in making a purchase decision (e.g. the costs of service delivery). Third, relating the nine service quality dimensions to the financial performance of supplier organisations, it was identified that six of the nine dimensions have significant relationships with one or more of the ten financial performance measures investigated - reliability, accessibility and competence being the exceptions. Finally, it was identified that customer organisations have significantly lower perceptions of the service quality they receive than do supplier organisations for competitiveness, collaboration, accessibility and competence. Moreover, customer perceived performance is significantly lower than customer perceived importance for eight of the nine service quality dimensions. For customer organisations, the empirical findings can be used to develop a framework of Service Quality Indicators, which can be used for monitoring and benchmarking service quality perception. For supplier organisations, the findings can be used for resource-allocation decisions pertaining to improve service quality, customer satisfaction and ultimately purchase intentions. It should be noted that the research is exploratory in nature and has only begun to address the many issues that are important in the management of business support services, but the questions addressed - what quality dimensions are important for customer satisfaction and what quality dimensions are important for supplier performance - are arguably among the most important in service quality management.

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Hess, Ronald L. Jr. "The Effects of Employee-Initiated Peripheral Service Failures on Customers' Satisfactions with the Service Organization". Diss., Virginia Tech, 1999. http://hdl.handle.net/10919/27908.

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This dissertation investigates how satisfaction with a service employee affects customers' overall satisfaction with a service organization following an employee-initiated service failure. Specifically, this research examines how the severity of a peripheral service failure (how the service is delivered), quality of past core service performance (basic benefits of service), and existence of past peripheral service failures impact the extent to which customers' satisfaction with an employee transfers to evaluations of the service organization. Dimensions of attribution theory are explored as a process mediating the effects of these variables on satisfaction with the employee and organization. This dissertation extends attribution theory by differentiating controllability attributions at both the employee and organizational levels, as well as introducing attributions of globality (universal across the organization versus employee or situation-specific) to marketing. Distinctions between employee and organizational-level attributions may clarify the process by which customer evaluations of employees affect organizations. The study used an experimental role-playing methodology to test the proposed conceptual model. Four-hundred forty-five (445) air travelers comprised the sample. The design for this study varied the severity of the current peripheral service failure (less severe, more severe, and no-failure), existence of past peripheral service failures (existing and not existing), and quality of past core service performance (excellent and average). Structural equation modeling using Lisrel 8.20 was used to test the proposed hypotheses. Overall, the results show that the severity of the peripheral service failure and aspects of past service history influence the attributions that customers make following peripheral service failures. These attributions, in turn, have a significant impact on customers' satisfaction with the employee and the organization. The findings also indicate that the severity of the current peripheral failure can spill over and negatively affect customers' satisfaction with the core service component. Furthermore, the results show that both aspects of customers' past service experience with an organization (existence of past peripheral service failures, quality of past core service performance) directly impact customers' overall satisfaction with the organization.
Ph. D.

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Brickel, Molly Ashworth. "Service Seeking Behaviors among Service Members and Spouses of Service Members: Facilitating and Inhibitory Factors". Thesis, Virginia Tech, 2012. http://hdl.handle.net/10919/76950.

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While previous research has explored the relationship between combat exposure and mental health disorders, the effects of mental health disorders on attrition rates of Service members, the discrepancy between mental health counseling services available and utilized by Service members, and barriers to seeking mental health counseling services, the majority of studies thus far have only been conducted with Service members and have been quantitative in nature. While researchers have begun to explore the experience of deployment on Service member spouses, little research has focused specifically on their service seeking behavior regarding accessing mental health services. This is unfortunate given that multiple studies have indicated the importance of including Service member's spouses in future research. This qualitative study included both Service members and spouses of Service member's in an attempt to capture their mental health counseling service seeking behaviors. Thematic analysis was employed to develop a model of mental health seeking behavior among Service members and their spouses. The resulting model is unique in that it attempts to account for the influence of multiple contextual and ecological factors. Limitations of the study, future research and clinical implications are also discussed.
Master of Science

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Taylor, Teresa Brooks. "TNCC Service-Learning Faculty Champions Panel on Innovative Service-Learning Projects That Work". Digital Commons @ East Tennessee State University, 2016. https://dc.etsu.edu/etsu-works/3635.

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Fakhoury, Walid Khaled Hassan. "A comparison of service and non-service determinants of carers' satisfaction with palliative care services". Thesis, University College London (University of London), 1994. http://discovery.ucl.ac.uk/1317786/.

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The association between carers' satisfaction with services delivered by district nurses (DNs), general practitioners (GPs), hospital doctors (HDs), and the health and social services in general (HSS), and various service and non-service variables was examined to assess whether satisfaction is more a reflection of the service characteristics, the non-service related factors, or attributable equally to both. Analysis was undertaken on a sub-sample of the 'Regional Study of Care for the Dying', a retrospective survey assessing the perceptions of 3696 carers of services delivered to deceased in their last year of life. The sub-sample consisted of 1858 carers of deceased who were relatives or close friends/neighbours, whose deceased died from cancer, and whose death was not sudden. Satisfaction variables were derived from questions recorded in the survey. In bivariate and multivariate analysis, larger odds ratio were found in association with service than non-service variables. For example, high satisfaction with DNs was strongly associated with visiting the patient very frequently (OR= 10.8, 95% CI= 4.5-25.9); and the GP visiting 20 times or more (OR= 5.5, 95% CI= 3.6-8.5), and informing the carer of the diagnosis (0R= 3.3, 95% CI= 2.3-4.7) were associated with high satisfaction with GPs. Examples of non-service factor associations included, for example, good postbereavement psychological state positively associated with high satisfaction with DNs (OR 2.3, 95% CI= 1.6-3.4) and GPs (OR= 2.0, 95% CI= 1.4-2.8); while perceiving caring as rewarding as opposed to a burden was positively associated with high satisfaction with DNs (OR= 3.7, 95% CI= 1.8-7.5) and negatively associated with high satisfaction with hospital doctors (OR= 0.46, 95% CI= 0.24- 0.86). The fmdings reflect, in part, the literature on satisfaction in other areas of health care, but there are some differences, for example sociodemographic variables such as age, sex, religious denomination, and housing tenure were found to have no role in predicting satisfaction with DNs, GPs, and HDs. In post-bereavement surveys evaluating palliative care, carers' satisfaction reflects service characteristics but it is also partly determined by important patient and carer characteristics.

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Taylor, Teresa Brooks. "Getting Started: Service-Learning 101". Digital Commons @ East Tennessee State University, 2000. https://dc.etsu.edu/etsu-works/3647.

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Mak, Yin-chun. "Improving service delivery in the Urban Services Department". Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B1859654X.

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Hernández-Mendible, Víctor Rafael. "The reengineering of public service: the universal service of telecommunications". Pontificia Universidad Católica del Perú, 2016. http://repositorio.pucp.edu.pe/index/handle/123456789/116001.

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This paper tries to explain how the regulation of the telecommunications’ activity abandoned the traditional system of State’s public service and evolved to the establishment of a new legal framework that encourages competition among all the economic agents operating in the sector, who must provide all telecommunications services, and, in case that delivery of basic services to all users cannot be done within the framework of the competition, then exceptionally the State as guarantor must impose obligations to ensure the user’s satisfaction in their communication needs.
El presente trabajo trata de explicar cómo la regulación de la actividad de las telecomunicaciones abandonó el tradicional régimen de servicio público de titularidad estatal, dando paso al establecimiento del nuevo marco jurídico que fomenta la libre competencia entre los agentes económicos que operan en el sector. Dichos agentes deben prestar todos los servicios de telecomunicaciones; sin embargo, en caso de que la prestación de los servicios básicos a todos los usuarios no pueda realizarse en el marco de la concurrencia, entonces, excepcionalmente, el Estado, como garante, deberá acudir a la técnica de la imposición de obligaciones de servicio universal, para asegurar la satisfacción de los usuarios en sus necesidades comunicacionales.

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Björlin, Lidén Sara. "The Role of Service Guarantees in Managing Services". Doctoral thesis, Karlstads universitet, Institutionen för ekonomi, 2004. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-2573.

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Service guarantees have been argued to have many roles in managing services, for instance signal service quality, attract new customers, increase satisfaction and retention, and to differentiate the company from its competitors. Despite a growing interest from service organizations, research on service guarantees has been surprisingly scarce. The aim of this dissertation is to provide a wider understanding of the roles of service guarantees. Data is gathered from actual customers (as opposed to fictitious participants of an experiment) and/or employees regarding service guarantees in three different service contexts. The methods used to gather and analyze the data were manifold and includes personal interviews, Mystery Shopping observations, focus group interviews and a postal survey. The results represent new knowledge when it comes to the roles of service guarantees in managing services. Previous research has almost exclusively addressed pre-purchase effects of the service guarantee, but has failed to address the impact of the service guarantee after it has been used. Therefore, the most important contribution to service research of this dissertation concern the understanding of service guarantees “in action” and the post-use effects of a service guarantee in real service settings. Another contribution is the identification of the recovery paradox; that the customer is more satisfied with the service after he or she has used the service guarantee, than before he or she experienced the original service failure. This result strongly suggests that the use of a service guarantee can make a fruitful contribution in the managing of services.

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Alnoor, Ahmadullah. "State as a Service : Towards Stateful Cloud Services". Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-93754.

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Cloud ERP or Enterprise Resource Planning (ERP) as a Cloud Service delivers value by reducing initial and long term operating costs since infrastructure, platform and (certain) application management tasks are delegated to a specialist provider. Questions present at intersection of the ERP challenge landscape and the Cloud Computing opportunity horizon include characterization of Cloud friendly ERP modules and adaptation of stateful (on-premises ERP) components to a stateless platform. Contributions of this thesis work include the R.A.I.N. Cloud fitness criteria that encompasses Responsiveness, Availability, I/O and Native support aspects of Cloud Services. More importantly, the State abstraction, a reliable and elastic state management framework employing Autonomic Computing and Redo Recovery constructs is introduced. Construction of abstraction properties, namely, affinity aware state preservation and recovery consider Cloud strengths of scaling out and reliability as well as peculiarities of Cloud billing model. Proof-of-concept implementation of State as a Service has been comprehensively detailed and evaluated advocating infrastructure layer support of the kind and associated tooling.

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Ruf, Lukas [Verfasser]. "Network Services on Service Extensible Routers / Lukas Ruf". Aachen : Shaker, 2006. http://d-nb.info/1170530850/34.

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Mak, Yin-chun, i 麥燕珍. "Improving service delivery in the Urban Services Department". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1997. http://hub.hku.hk/bib/B31965660.

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Bell, Louise. "Developing service quality and auditing in health services". Thesis, University of Kent, 1999. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.310272.

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Oppong-Odiseng, Amma C. K. "Adolescent health : problems, needs, services and service providers". Thesis, Keele University, 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.339846.

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Introduction There is a paucity of knowledge regarding adolescent's preferences for care. The health related problems they face have implications for individuals and nations. Objectives To determine the health problems and needs of adolescents, their knowledge, use of, and preferences for health related services and service providers. Study design A descriptive study involving a two-stage probability sample. An interview schedule was designed for data collection. Setting Eight randomly selected main-stream high schools in Stoke-on-Trent, England. Subjects One hundred and eleven males and 142 females aged 14 and 15 years between 1 st April and 30th June 1994. Results The adolescents had unmet problems and needs relating to lifestyle and risk-taking behaviour, sexual and reproductive health, and emotional problems, influenced by socio-economic and legislative factors. Services were used primarily for physical problems. Knowledge of the location and opening times of two local contraceptive services for adolescents was poor (10/253,4%). Factors they associated with confidentiality were identified. Preferences for service providers varied with the nature of the problem. The girls were more likely to give advice to peers regarding substance abuse, and issues relating to sexual and reproductive health, and expressed a greater preference for advice from peers on these issues. The services the adolescents wanted to see provided were appropriate to their needs and reflected a holistic concept of health. Conclusions • The Health of the Nation targets will not be met unless these problems and needs are addressed. • Potential intervention points for health promotion are being missed. • Local services must be widely advertised. • Adolescents need specific reassurance from service providers that their care will be confidential. • Positive actions adolescents are prepared to take need reinforcing. • Peer counselling programmes might be expected to have a greater positive impact on girls. • Adolescents' opinions regarding service provision must be taken into account.

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Ahmed, Zeeshan. "Quality of service in Wimax for multimedia services". Nantes, 2013. http://www.theses.fr/2013NANT2029.

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Le standard IEEE 802. 16 est une importante technologie d’accès haut débit sans fil. Il prend en charge de nombreuses applications avec des besoins de qualité de service (QoS) très différents demandant des mécanismes efficaces et une bonne architecture de QoS. Toutefois, certains détails algorithmiques tels que l’ordonnancement et les mécanismes de contrôle d’admission (CAC) restent libres. Nous proposons un algorithme à deux niveaux (TLSA) pour l’ordonnancement des paquets en voie montante. Au premier niveau, un algorithme d’ordonnancement inter-classe distribue la bande passante entre les différentes classes de trafic en fonction de leurs besoins en QoS et des ressources disponibles. Cet ordonnancement utilise le niveau de priorité des classes de service en évitant la famine des flux de faible priorité. Au second niveau et pour chaque classe de service, des algorithmes spécifiques distribuent la bande passante entre les connexions appartenant à cette classe. Ces algorithmes s’assurent qu’au moins le niveau de service garanti est fourni à chaque connexion et que l’allocation de bande passante est équitable. Nous proposons également un schéma de CAC qui facilite les opérations de notre algorithme d’ordonnancement. Nous avons développé un cadre de transmission vidéo (VTF) basé sur le TLSA permettant de transmettre des flux vidéo H. 264 sur des réseaux 802. 16. L’implémentation des algorithmes a été réalisée sur QualNet et une évaluation de performances a été réalisée. Les résultats de simulation valident l’efficacité et l’équité des algorithmes proposés. Par ailleurs, les résultats révèlent que VTF peut transmettre efficacement les flux vidéo
The IEEE 802. 16 standard is an important broadband wireless access technology. It supports variety of applications with different, often conflicting, QoS needs. Therefore, effective QoS mechanisms are important in 802. 16 networks. The standard incorporates a QoS architecture that specifies various QoS components and their functions. However, it does not specify the algorithmic details of some important components, such as packet schedulers and connection admission control (CAC). In this dissertation, we provide a two-level scheduling algorithm (TLSA) for uplink packet scheduling. At the first level, an inter-class scheduling algorithm distributes bandwidth among various classes of traffic according to their QoS needs and available resources. The inter-class scheduling algorithm enforces service class priority order and prevents starvation of lower priority flows. Then at the second level, various class-specific algorithms distribute bandwidth among connections of the associated class. The class-specific algorithms make sure that at least the guaranteed service level is provided to each connection and the bandwidth allocation is fair. We also propose a CAC scheme and several components that facilitate the operations of the proposed scheduling algorithm. Furthermore, we developed a TLSA based video transmission framework (VTF) that can transmit H. 264 video streams over 802. 16 networks. The proposed algorithms were extensively validated by simulations in Qualnet. The simulation results validate the efficiency and fairness of the proposed algorithms. Furthermore, the results reveal that VTF can efficiently transmit video streams

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Pakkala, Daniel. "Lightweight distributed service platform for adaptive mobile services /". Espoo [Finland] : VTT Technical Research Centre of Finland, 2004. http://www.vtt.fi/inf/pdf/publications/2004/P519.pdf.

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McElhiney, Patrick R. "Scalable Web Service Development with Amazon Web Services". Thesis, University of New Hampshire, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=10931435.

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The objective of this thesis was to explore the topic of scalable web development, and it answered the question, “How do you scale a website to handle more traffic at peak times without wasting resources?” This is important research to any web company that has issues with rising costs as demand for their website increases. It would be wise for every online business to be prepared for more web traffic, before it occurs, without spending the budget of a multi-million user web company in low traffic periods. The last thing you want is an error as your customer base starts to arrive, giving them a bad experience for their first impressions, which would result in lost revenue.

Scalable software development architectures, including microservices, big data, and Kubernetes were studied, in addition to similar web service companies including Facebook, Twitter, and Match.com. A scalable architecture was designed for a social media web service, MeAndYou, using the big data configuration with a shared Aurora database, which was configured using an auto-scaling group attached to a load balancer in Amazon Web Services (AWS). It was tested using a custom threaded Selenium-based Python script that applied simulated user load to the servers. As the load was applied, AWS added more Elastic Compute Cloud (EC2) instances running a virtual disk image of the web server. After the load was removed, the instances were terminated automatically by AWS to save costs.

Countless steps were taken to make the web service bigger and more scalable than it originally was, before testing, including adding more fields to user profiles, adding more search types, and separating the layers of code into different Hypertext Preprocessor (PHP) files in the front-end. A version control system was configured on the servers using GitHub and rsync. The systems architecture designed suggests the Match Engine should use a stream processing message queue, which would allow the system to factor searches one at a time as they are created, with horizontal scaling capabilities, rather than grabbing the entire database and storing it in memory. The backend Match Engine was also tested for accuracy using Structured Query Language (SQL) injection, which determined how the match algorithm should be improved in the future.

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Konduru, Prathisrihas Reddy. "Performance Analysis of Service in Heterogeneous Operational Environments". Thesis, Blekinge Tekniska Högskola, Institutionen för kommunikationssystem, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-13385.

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Context. In recent years there is a rapid increase in demand for cloud services, as cloud computing has become a flexible platform for hosting micro services over the Internet.~Micro services are the core elements of service oriented architecture (SOA) that facilitate the deployment of distributed software systems. Objectives. This thesis work aims at developing a typical service architecture to facilitate the deployment of compute and I/O intensive services. The thesis work also aims at evaluating the service times of these services when their respective sub services are deployed in heterogeneous environments with various loads. Methods. The thesis work has been carried out using an experimental test bed in order to evaluate the performance. The transport level performance metric called Response time is measured. It is the time taken by the server to serve the request sent by the client. Experiments have been conducted based on the objectives that are to be achieved. Results. The results obtained from the experimentation contain the average service times of a service when it is deployed on both virtual and non-virtual environments. The virtual environment is provided by Docker containers. They also include the variation in the position of their sub services. Conclusions. From results, it can be concluded that the total service times obtained are less in the case of non-virtual environment when compared to container environment.

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Taylor, Teresa Brooks. "Service-Learning/Civic Engagement Track". Digital Commons @ East Tennessee State University, 2017. https://dc.etsu.edu/etsu-works/3632.

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O'Sullivan, Justin James. "Towards a precise understanding of service properties". Thesis, Queensland University of Technology, 2006. https://eprints.qut.edu.au/16503/1/Justin_O%27Sullivan_Thesis.pdf.

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This thesis addresses the question of what would be a domain independent taxonomy that is capable of representing the non-functional properties of conventional, electronic and web services. We cover all forms of services, as we prefer not to make any distinction between the three forms. Conventional service descriptions, such as newspaper advertisements, are rich in detail, and it is this richness that we wish to make available to electronic and web service descriptions. In a conventional service context, when we ask a service provider for details, perhaps by phoning the service provider, we are seeking ways to assist with decision making. It is this same decision making or reasoning that we wish to be available to electronic services. Historically, services have always been distinguished according to some criteria of a service requestor. Examples are price, payment alternatives, availability and security. We are motivated to ensure that the criteria used to evaluate conventional services are also available for electronic and web services. We believe that the ability to richly and accurately describe services has significant applicability in the areas of electronic service discovery, dynamic service composition, service comparison, service optimisation, and service management. In particular, the increased level of descriptive depth will also facilitate more thorough decision-making by a service requestor. Whilst we acknowledge the importance of service functionality, this thesis is primarily concerned with the non-functional properties of services. A service is not a function alone. It is a function performed on your behalf at a cost. And the cost is not just some monetary price; it is a whole collection of limitations. This thesis is all about these. We believe that to accurately represent any service, a description requires information relating to both the functionality and the associated constraints. We consider these constraints over the functionality of the service to be non-functional properties. We believe that a service description is only complete once the non-functional aspects are also expressed. We undertook a significant analysis of services from numerous domains. From our analysis we compiled the non-functional properties into a series of 80 conceptual models that we have categorised according to availability (both temporal and locative), payment, price, discounts, obligations, rights, penalties, trust, security, and quality. Our motivation is to provide a theoretical basis for automated service discovery, comparison, selection, and substitution. The need to describe a service is analogous with labelling for goods or products. Product labelling occurs for the safety and benefit of purchasers. Why is the same labelling not afforded for the benefit of service requestors?

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O'Sullivan, Justin James. "Towards a precise understanding of service properties". Queensland University of Technology, 2006. http://eprints.qut.edu.au/16503/.

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This thesis addresses the question of what would be a domain independent taxonomy that is capable of representing the non-functional properties of conventional, electronic and web services. We cover all forms of services, as we prefer not to make any distinction between the three forms. Conventional service descriptions, such as newspaper advertisements, are rich in detail, and it is this richness that we wish to make available to electronic and web service descriptions. In a conventional service context, when we ask a service provider for details, perhaps by phoning the service provider, we are seeking ways to assist with decision making. It is this same decision making or reasoning that we wish to be available to electronic services. Historically, services have always been distinguished according to some criteria of a service requestor. Examples are price, payment alternatives, availability and security. We are motivated to ensure that the criteria used to evaluate conventional services are also available for electronic and web services. We believe that the ability to richly and accurately describe services has significant applicability in the areas of electronic service discovery, dynamic service composition, service comparison, service optimisation, and service management. In particular, the increased level of descriptive depth will also facilitate more thorough decision-making by a service requestor. Whilst we acknowledge the importance of service functionality, this thesis is primarily concerned with the non-functional properties of services. A service is not a function alone. It is a function performed on your behalf at a cost. And the cost is not just some monetary price; it is a whole collection of limitations. This thesis is all about these. We believe that to accurately represent any service, a description requires information relating to both the functionality and the associated constraints. We consider these constraints over the functionality of the service to be non-functional properties. We believe that a service description is only complete once the non-functional aspects are also expressed. We undertook a significant analysis of services from numerous domains. From our analysis we compiled the non-functional properties into a series of 80 conceptual models that we have categorised according to availability (both temporal and locative), payment, price, discounts, obligations, rights, penalties, trust, security, and quality. Our motivation is to provide a theoretical basis for automated service discovery, comparison, selection, and substitution. The need to describe a service is analogous with labelling for goods or products. Product labelling occurs for the safety and benefit of purchasers. Why is the same labelling not afforded for the benefit of service requestors?

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Taylor, Teresa Brooks, i Jamie Branam Kridler. "Reflections on the Impact of Service-Learning/Experiential Education for the Field of Human Services". Digital Commons @ East Tennessee State University, 2013. https://dc.etsu.edu/etsu-works/3630.

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This article will address the importance of a holistic approach for human services by exploring the concept of community and utilizing service-learning/experiential education in human service courses. ACCESS (Achievement, Collaboration, Community, Education, Standards, and Services) will be covered by illustrating how service-learning/experiential education is a great pedagogy for collaborative partnerships between the university, community, students and faculty. Important elements of service learning/experiential education will be reviewed to provide a better understanding of the concepts. Reflections of the service experience will be included from students, community agency and faculty. Survey results will be utilized to demonstrate how service-learning/experiential education helps students achieve skills and a better understanding of course concepts while helping meet needed services in the community.

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Taylor, Teresa Brooks, i Jamie Branam Kridler. "Reflections on the Impact of Service-Learning/Experiential Education for the Field of Human Services". Digital Commons @ East Tennessee State University, 2012. https://dc.etsu.edu/etsu-works/3631.

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The article addresses the importance of a holistic approach to human services by exploring the concept of community through utilizing service-learning/experiential education in human service courses. ACCESS (Achievement, Collaboration, Community, Education, Standards, and Services) illustrates that service learning/experiential education can offer a viable pedagogy for collaborative partnerships between the university, community, students, and faculty. The article reviews important elements of service-learning/experiential education to provide a thorough understanding of the concepts, including reflection on the service experience from students, community agencies, and faculty. Survey results demonstrate ways in which service learning/experiential education aids students in achieving skills and in acquiring a deeper understanding of course concepts while meeting needed services in the community.

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Löfberg, Nina. "Service Orientation in Manufacturing Firms : Understanding Challenges with Service Business Logic". Doctoral thesis, Karlstads universitet, Centrum för tjänsteforskning, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-31986.

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Globalisation and competition from low-cost countries has pushed manufacturing firms towards offering services to remain competitive. However, increasing the service orientation of a manufacturing firm to find new ways of value (co-)creation has presented several challenges, such as the fact that services do not provide the expected revenues, and resistance from both the sales force and from customers towards services. The aim of this thesis is to understand challenges linked to increasing service orientation in manufacturing firms, by means of goods and service business logics. The thesis emphasises the three dimensions of business logics – value perspective, service business strategy, and service offering – and studies them empirically in service divisions in the pulp and paper industry and in the automotive industry. The findings show that firms with inconsistency between the three dimensions face certain challenges. Most often, the firms have a value perspective of goods business logic, but a service business strategy and a service offering of service business logic. Therefore, the most important and most difficult challenge to overcome in order to increase a manufacturing firm’s service orientation is the employees’ value perspective. Three service manoeuvres were key to overcoming this challenge: changing employees’ mind-sets, starting to value services, and separating products and services. Although separating products and services could be assessed as a service manoeuvre consistent with goods business logic, it facilitated an increased service orientation. The fact that goods business logic manoeuvres led to a higher degree of service orientation, whereas service business logic manoeuvres did not always do so, is discussed as a service orientation paradox.

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Cowan, Jim. "Information systems in public services : viewing service related information systems 'from within' in UK social service departments". Thesis, London South Bank University, 2004. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.434429.

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Ziani, Salim. "Service public et obligations de service public". Thesis, Strasbourg, 2013. http://www.theses.fr/2013STRAA011.

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Le service public est, en droit français, un concept central du droit de l’action publique dont les fondements théoriques et doctrinaux reposent sur la garantie de la solidarité sociale et sur la préservation d’un intérêt général holiste par l’action de l’État et des personnes publiques. Cependant, si le droit national connaît depuis plusieurs décennies une notion spécifique nommée l’ « obligation de service public », renvoyant à un moyen d’investiture d’un tiers partenaire de l’administration pour lagestion d’un service d’intérêt général, il faut savoir que se diffuse aujourd’hui une autre conception de cette notion. En effet, le droit de l’Union européenne connaît une notion spécifique et marchande nommée elle aussi, pour des raisons historiques et pratiques, l’ « obligation de service public ». Celle-ci se fonde sur une acception particulière de l’intérêt général dont l’origine dépend d’abord du désintérêt de l’opérateur économique pour la gestion d’une activité. Ainsi, l’obligation de service public participe principalement au maintien et au rétablissement de l’équilibre d’un marché concurrentiel que l’on estime garant de l’intérêt général et de la solidarité. Mais elle tend aussi, dans sa mise en oeuvre, à limiter au maximum les atteintes à la concurrence que l’intervention publique pourrait générer. C’est alors que, contrairement au service public, le régime de l’obligation de service public implique et impose peu à peu l’externalisation des activités d’intérêt général. Cette notion traduit en définitive une vision spécifique de la « commande publique » en se démarquant ainsi du modèle national de ladélégation de service public. Par le truchement de l’obligation de service public dans son acception européenne, les autorités publiques peuvent organiser le marché (elles le commandent) et elles peuvent aussi le solliciter et le dynamiser (elles lui commandent) afin que ce dernier garantisse, par son équilibre, l’existence et la fourniture de prestations. Cette obligation de service public impose d’ailleurs un ensemble de principes de gestion qui, bien que proches des grandes lois du service public français, tendent à instrumentaliser l’action de l’État au profit de l’équilibre et de la dynamique d’un marchédésormais européen. La généralisation et la diffusion de la notion européenne d’obligation de service public, notamment àtravers les conditions propres au financement du service public, bouleversent le cadre normatif et conceptuel relatif à l’action de l’État. Ce mouvement traduit un changement de paradigme marquant l’effacement de l’État interventionniste et la consécration de l’État ordonnateur
The « service public » is a key concept of French administrative law. It is based on the assumption that public entities are the initial guarantors of the public interest and solidarity. Today however, the « service public » was replaced by a specific notion that emerged from the law of the European Union and instead of being based on the ability of the State, it is based on the ability of the market. This concept is the «obligation de service public» (public service obligation) and it tends to regulate the role and intervention of the State in order to preserve the competition in the market. Through this change appears a new conception of the role of the State

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Hamer, Susan E. "Ontario Superhost ... : what is its value to service providers? /". Online version of thesis, 1996. http://hdl.handle.net/1850/12337.

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Reldin, Pierre, i Peter Sundling. "Explaining SOA Service Granularity : How IT-strategy shapes services". Thesis, Linköping University, Department of Management and Engineering, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-8474.

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Today’s competitive business environment forces companies to introduce new product and process innovations at an increasing pace. Almost every aspect of the modern business is supported by information technology systems which, consequently, must evolve at the same pace as the business. A company’s strategic view on IT reflects the strategic importance of IT in the organization, both in terms of the opportunities IT is expected to create and the commitment to IT the business organization is willing to make.

SOA is an emerging concept which aims to structure IT in a more flexible manner. The basic idea is to encapsulate distinct units of business logic in reusable services, which can be combined to support business processes. The term service granularity refers to the amount of logic contained in a service. Even though there is immense hype around SOA today, the concept of service granularity is still relatively unexplored. The service should be coarse grained enough to be reusable, but at the same time specific enough to fit the process. Most SOA literature avoids the subject as being too implementation specific and seldom makes any attempt to concretize the rather abstract term.

The research was conducted at Handelsbanken, which for years has worked with service-oriented principles. The researchers have been given the opportunity to closely analyze the bank’s service initiative. In order to gain an understanding beyond merely technical aspects a rich case study was built, based on interviews with professionals at all levels of the organization.

The research objective was divided in three parts. The first part was to factorize the notion of service granularity, or in other words to find a number of factors which together precisely describe the granularity of a service. The second part was to explicate how the factors are interrelated, i.e. how changing one factor will affect the others. The final part of the objective was to explain how an organization’s strategic view on IT affects the optimal service granularity.

It was found that an organization’s strategic view on IT affects the amount of complexity the organization is able to handle, limiting the optimal SOA granularity, which can be precisely described using three factors: reach, range and realm. Reach defines the locations and people the service is capable of connecting, range defines how much functionality the service offers, and realm defines what kind of functionality the service offers.

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Andersson, Robert, i Larry Canady. "Multimedia Messaging Service Front End for Supplementary Messaging Services". Thesis, Uppsala University, Department of Information Technology, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-129460.

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The standardization forum 3GPP has specified a Multimedia Messaging Service (MMS) standard including an MMS Center (MMSC) that allows users to send and receive messages including e.g. text, images, audio and video. The 3GPP forum has however not standardized any MMSC provided supplementary services in relation to MMS.

The goal of the thesis is to create a Front End (FE) prototype which is capable of supporting a given set of MMSC supplementary messaging services for MMS and to develop and test an MMSC. The set of supplementary messaging services to be supported are auto-reply to an MMS message, auto-forwarding, convert an email to a MMS message, and cloning a MMS message.

The final results for the project are mixed. The prototype was not implemented entirely mainly due to lack of available software and not having access to an operators MMSC, which would be needed to push the supplementary services to mobile phones. However substantial progress was achieved. All of the supplementary messaging services were implemented and made compatible with Mobile Arts existing system. A testing system was also designed capable of processing simulated incoming MMS messages.

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Lundin, Andreas, i Noelia Ollvid. "Shared Service Center : en fallstudie av TeliaSoneras Financial Services". Thesis, Uppsala University, Department of Business Studies, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-9009.

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Denna uppsats beskriver fenomenet shared services, varför företag satsar på shared service centers (SSC) och hur de går tillväga när de designar dem. Studien har genomförts med hjälp av en litteraturöversikt och en fallstudie av TeliaSoneras nu pågående implementering av ett shared service center, FSS. Fallstudien består av fyra intervjuer och en genomgång av TeliaSoneras egna informationsmaterial och medarbetarenkäter. Litteraturöversikten visar att shared services utlovar väsentliga förbättringar av ekonomifunktionen och besparingar, att det finns en stor tilltro till dessa löften men att det saknas underbyggda bevis för hur stora besparingarna egentligen är. Designen på TeliaSonera FSS visar sig följa litteraturen relativt noga, förutom vad gäller placering. Vi identifierar även ett par riskfaktorer inom kommunikation, övergången till ett nytt affärssystem och hur ledningen prioriterar olika delar av förändringsarbetet.

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Yang, Tingzhou. "Traffic performances of assured forwarding service in differentiated services". Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2000. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape3/PQDD_0016/MQ58104.pdf.

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Kwok, Ka-yan, i 郭嘉欣. "Quality of service of tram services in Hong Kong". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2011. http://hub.hku.hk/bib/B48187744.

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In 2010, HKT applied for the increase in tram fare which is the first time of application in the last 13 years. The main supporting for their application is the urgent need to improve the efficiency, safety and quality of services in order to provide the sustainable tram operations and ensure there is sufficient capital support for the over $200 million improvement projects while the foreseeable business deficits in 2011 In view of the reason for applying the increase in fare, the tram service quality will be measured according to the fixed route transit service measures from the Transit Capacity and Quality of Service Manual. Both of the availability and quality factors will be measured by the observation and passengers’ survey respectively. Furthermore, the 2009 survey result will also be used under the comparative approach to find out the changes in passengers’ perception and expectation to the tram service and their response to the increase in tram fare. By figuring out the actual quality of tram service, the necessity and the effectiveness of the tram service improvement programmes would be identified. Moreover, in order to access and monitor the tram service quality, it is used to analyze the applicability of the QoS measurement in Hong Kong tram service and important to develop the new quality of service measure for the Hong Kong tram according to the specialized factors for tram service that is important for the government, HKT and the tram passengers in order to access and monitoring the quality of tram service provided.
published_or_final_version
Transport Policy and Planning
Master
Master of Arts in Transport Policy and Planning

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Jonkers, Joseph Morris. "Correctional service centre within the Department of Correctional services". Stellenbosch : Stellenbosch University, 2013.

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Thesis (MTh)--Stellenbosch University, 2013.
ENGLISH ABSTRACT: “Restorative Justice Programmes are proliferating internationally and gaining mainstream acceptance as alternative or supplementary justice interventions". Immarigieon & Daly, (1997:13). With the growth of the Restorative Justice approach in the various disciplines, the need to assess the programme - its principal goals, effectiveness and impact on offenders / inmates in Correctional Services Centres / facilities - is imperative. The thesis investigates the socio-religious factors of the Restorative Justice programme and evaluates their impact, whether it is short-term or long-term, on offenders serving a sentence at Voorberg Correctional Centre / Facility, within the Department of Correctional Services of South Africa. The primary objectives of this research are: 1. To determine if the Restorative Justice programme includes socio-religious factors or not? 2. To study the impact of these socio-factors and how the programme participants understand the programme in terms of the following: (1) programme attendance; (2) awareness raising; (3) gaining a better understanding and perception of the programme contents. 3. To study these socio-religious factors and activities of Restorative Justice programme within the framework of Harden’s Faith-Based Programme Theory, and to formulate parameters for an Integrated Faith-Based Programme for Restorative Justice within the context of the Department of Correctional Services. One the one hand the programme of Restorative Justice is rendered by the Spiritual Care Division, as a spiritual / religious programme. On the other hand, it is also rendered as a Correctional programme by Case Intervention Officers within the Department of Correctional Services. One Orientation Manual is used by both divisions. The policy of the Department of Correctional Services focuses on the social aspects in order to pursue and meet its objectives. But the researcher argues that the impact of the programme depends on how it links the socio- and religious characters of Restorative Justice. Building on existing literature on an Integrated Faith-Based Outcome Theory Model of Restorative Justice, the researcher proposes a new programme theory and programme outcomes that include both these factors, namely social and religious, as mechanisms to enhance social and religious acceptance and change. The researcher strongly believes that both socio- and religious factors will assist future programme participants of restorative justice in creating better awareness, knowledge and social acceptance as short term goals of the programme. On the other hand both the socio- and religious factors can contribute in fulfilling the long term goals within the lives of programme participants, such as the reintegration society, and the restoration of their relationships with themselves, victims, families and communities.

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Figueiredo, Rafael Saraiva. "Name service for accessing personal services from Web servers". Master's thesis, Universidade de Aveiro, 2015. http://hdl.handle.net/10773/18566.

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Mestrado em Engenharia de Computadores e Telemática
O propósito desta tese teve como base o desenvolvimento de um mecanismo que permitisse que servidores Web (ou serviços) descobrissem e usassem serviços Web que executam localmente em relação aos clientes Web (serviços pessoais). Para conseguir isto, desenvolvemos uma solução que permita a um servidor de nomes local a descoberta de serviçoos pessoais (i.e., resolver nomes para referências para serviços) e uma solução que permita aos servidores Web a possibilidade de invocar esses serviços pessoas usando as referências obtidas. A comunicação entre os servidores Web e o servidor de nomes local ou os serviços pessoais e mediada pelo cliente Web local (um navegador) usando um novo mecanismo de redireção HTTP.
HTTP, Web service, personal service, Broker, browser, HTTP redirection, name server. The purpose of this thesis was to devise a mechanism to allow Web servers (or services) to nd out and use other Web services running locally to Web clients (personal services). To do so, we had to create a solution for having a local name server to nd out personal services (i.e., resolve names to service handles) and a solution for allowing Web servers to invoke personal services given those handles. The communication between the Web servers and the local name server or the personal services is mediated by the Web client (a browser) using a new HTTP redirection mechanism.

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Ludwig, André. "COSMA management of service level agreements in composite services". Berlin Logos-Verl, 2009. http://d-nb.info/992551544/04.

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Peltomaa, M. (Miira). "User-centric service design in mobile health care services". Master's thesis, University of Oulu, 2019. http://jultika.oulu.fi/Record/nbnfioulu-201906052408.

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Abstract. The growing age of populations brings widespread problems for a range of services, including health care services. Another challenge is the areas of dispersed settlement and decreasing population in rural areas. Urbanization and movement to the larger cities after employment, education, and services has led to decreasing the services in the remote areas even further. In the changing needs of the requirements and challenges of health care entities the use of mobile health care services may provide many benefits to the systems to develop flexible and adjustable health services to citizens. With the help of mobile health care services, the requirements of ever-changing service needs may be responded more efficiently than traditional onsite health care centers. The purpose of this study is to understand the opportunities of user-centric service design and practices in the design processes of mobile health care services. In the future, mobile health care services may potentially be a medium for implementing the health and social service delivery as one of the standard mediums in order to reduce inconsistencies between habitant areas in Finland. By designing user-centric services with methods that leave room for ongoing development and improvement of mobile health care services. The nature of the study is a qualitative case study. The research phenomenon is approached by semi-structured interviews, to define practicalities in the planning of a mobile health care services. The target group of the interview is particularly chosen participants from representative organizations from both private and public health sector. The results of the study confirm the adaptability of user-centric service design in mobile health care services. It also reveals many practical aspects regarding the design process and the possibilities in co-design activities. More precisely, this study suggests that the user of the service can be included in all stages of service design process of mobile health care services in several ways — from defining the need to the implementation and ongoing development. The user-centricity in the context of this study means the users of the service that are involved in the service operations along its way — including employees and other encounters to the service. The results of the study contribute to the model of service design by assessing its suitability to designing mobile health care services with user-centric approach, and gathering concrete practices of those methods.

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Taylor, Teresa Brooks. "Service-Learning as a Quality Initiative for K-12". Digital Commons @ East Tennessee State University, 2006. https://dc.etsu.edu/etsu-works/3643.

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Gerstheimer, Oliver. "Service Design = Kognitives Design [Präsentationsfolien]". Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden, 2016. http://nbn-resolving.de/urn:nbn:de:bsz:14-qucosa-213988.

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