Rozprawy doktorskie: „Service topic”

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Vollebregt, Bronia Roxane. "The effect of training in equipment use on science teachers’ PCK about the wave concept". Diss., University of Pretoria, 2002. http://hdl.handle.net/2263/78504.

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This study investigated the effect of training in equipment use on science teachers’ Pedagogical Content Knowledge (PCK) about the wave concept. The levels of teachers' reported PCK was explored before and after in-service training through interviews and Content Representations (CoRe). Furthermore, the study extended to investigating how the teachers enacted PCK when teaching the wave concept in their classrooms after the training. This qualitative research followed a case study method with three Grade 10 Physical Sciences teachers who were selected purposefully and pragmatically. Their pedagogical reasoning was elicited through a Video Stimulated Recall (VSR) interview and their general views about the training were obtained through a post-training interview. The framework was adapted from the Refined Consensus Model (RCM) and considered PCK at a topic and concept level, with each realm of PCK being underpinned by the Topic-Specific Pedagogical Content Knowledge (TSPCK) components, namely, the learners’ prior knowledge, the curricular saliency, representations, what is difficult and/or easy to teach and understand, and the conceptual teaching strategies. However, all five TSPCK components were considered. The study was centred on three key ideas in the topic of waves, namely: wavelength; frequency; and superposition. The participants' reported PCK improved and the footprint of the training was visible in the enacted PCK of all of the participants. This study suggests that training on the use of equipment improves teachers’ enacted PCK and this may ultimately lead to improved learner performance.
Dissertation (MEd)--University of Pretoria, 2020.
Science, Mathematics and Technology Education
MEd
Unrestricted

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2

Naim, Hafida. "Réseaux de service web : construction, analyse et applications". Thesis, Aix-Marseille, 2017. http://www.theses.fr/2017AIXM0083.

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Cette thèse se place dans le cadre de services web en dépassant leur description pour considérer leur structuration en réseaux (réseaux d'interaction et réseaux de similitude). Nous proposons des méthodes basées sur les motifs, la modélisation probabiliste et l'analyse des concepts formels, pour améliorer la qualité des services découverts. Trois contributions sont alors proposées: découverte de services diversifiés, recommandation de services et cohérence des communautés de services détectées. Nous structurons d'abord les services sous forme de réseaux. Afin de diversifier les résultats de la découverte, nous proposons une méthode probabiliste qui se base à la fois sur la pertinence, la diversité et la densité des services. Dans le cas de requêtes complexes, nous exploitons le réseau d'interaction de services construit et la notion de diversité dans les graphes pour identifier les services web qui sont susceptibles d'être composables. Nous proposons également un système de recommandation hybride basé sur le contenu et le filtrage collaboratif. L'originalité de la méthode proposée vient de la combinaison des modèles thématiques et les motifs fréquents pour capturer la sémantique commune maximale d'un ensemble de services. Enfin, au lieu de ne traiter que des services individuels, nous considérons aussi un ensemble de services regroupés sous forme de communautés de services pour la recommandation. Nous proposons dans ce contexte, une méthode qui combine la sémantique et la topologie dans les réseaux afin d'évaluer la qualité et la cohérence sémantique des communautés détectées, et classer également les algorithmes de détection de communautés
As a part of this thesis, we exceed the description of web services to consider their structure as networks (i.e. similarity and interaction web service networks). We propose methods based on patterns, topic models and formal concept analysis, to improve the quality of discovered services. Three contributions are then proposed: (1) diversified services discovery, (2) services recommendation and (3) consistency of detected communities. Firstly, we propose modeling the space of web services through networks. To discover the diversified services corresponding to a given query, we propose a probabilistic method to diversify the discovery results based on relevancy, diversity and service density. In case of complex requests, it is necessary to combine multiple web services to fulfill this kind of requests. In this regard, we use the interaction web service network and the diversity notion in graphs to identify all possible services compositions. We also propose a new hybrid recommendation system based on both content and collaborative filtering. Its originality comes from the combination of probabilistic topic models and pattern mining to capture the maximal common semantic of a set of services. Finally, instead of processing individual services, we consider a set of services grouped into service communities for the recommendation. We propose in this context, a new method combining both topology and semantics to evaluate the quality and the semantic consistency of detected communities, and also rank the detection communities algorithms

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3

Freiberg, Jill Maree, i n/a. "Topical Talk in General Practice Medical Consultations: The Operation of Service Topics in the Constitution of Orderly Tasks, Patients and Service Providers". Griffith University. School of Cognition, Language and Special Education, 2003. http://www4.gu.edu.au:8080/adt-root/public/adt-QGU20041012.125934.

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This research project addresses the following: how topical talk operates in the organisation and management of MSE interactions; and how topical talk operates in the co-ordination of specific service requests and service provisions. It draws on a corpus of audio-recorded and transcribed interactions between general practitioners and persons seeking general medical services in suburban clinics in Brisbane, Australia. The corpus comprised a total of 67 medical service events (henceforth MSEs), audio-taped with the full informed consent of the participants. Many contemporary medical sociological accounts of the operation of topical talk in MSEs, typified by the work of Mishler (1981, 1984) and Waitzkin (1991), remain anchored to the 'professional dominance' thesis (Freidson 1970a; 1970b), arguing for the fundamental conflict between two perspectives - lay and professional. Topical talk has been formulated as one expression of this conflict in 'doctor-centred' communicative 'styles' (Byrne and Long 1976; Silverman 1987). Within such accounts, familiar interactional patterns in MSEs, including the content and structure of topics, have been theorised as instruments of power and control whereby the dominance of specialised medical knowledge and expertise are established and maintained. Mishler's (1984) characterisation of the conflict between a biomedically oriented 'voice of medicine' used by professional physicians (henceforth GPs) and a 'voice of the lifeworld' used by persons seeking medical services (henceforth Ps) is an expression of the 'professional dominance' thesis. The voices are characterised as attesting to a fundamental, theoretically problematic, asymmetry of power relations between GPs and Ps, thereby reinforcing the ideological status of professionals in general and the medical profession in particular. Further, recommendations regarding correctives to 'professional dominance' centre on advice GPs to attend to the primacy of Ps' talk on their experiences of illnesses rather than apparently 'ignoring' or transforming these topics into biomedical accounts of disease. This research project critiques this formulation of topical talk and the traditional theoretical and empirical bases on which it has drawn. This critique arises from the application of ethnomethodological approaches to the study of MSEs. Such approaches, as outlined in Chapters 2 and 3, are characterised by a number of conceptual and analytic premises: First, particular social structural features of social activities and the institutional contexts within which activities occur should not be assumed to be the primary criteria for judging the import and adequacy of situated action. Second, the parties to situated social events mutually constitute those events in the real world. Third, issues of agency are collaborative situated accomplishments such that the management of everyday social activities is accomplished by the people involved who show one another the rationalities of their actions as they assemble the familiar scenic features of those same institutional events (Garfinkel 1967; Sacks 1992a, 1992b). These assumptions have been applied in ethnomethodological analyses of social action, including the analysis of professional service encounters that have critiqued the 'professional dominance' thesis (Eglin and Wideman 1986; Sharrock 1979). The novelty of this study is the analysis of the operation of topic organisation as a phenomenon of order. This study also draws on recommendations within Ethnomethodology (Hester & Eglin 1997b; Watson 1997) that sequential and categorial organisations are mutually informative in the analysis of the rationality of situated social action. One of the particular contributions of this thesis is that it not only jointly applies both conversation analysis and membership categorisation analysis but also extends this recommendation to the inclusion of topic analysis as was originally provided for by Sacks (1992a , 1992b) and Garfinkel and Sacks (1970). Within this study a model of analysis has been constructed that has enabled the analytical consideration of four dimensions of social organisation: local sequential, extended sequential, topical and categorial organisations. The theoretical and empirical concepts of ethnomethodogical analysis have thus been developed and extended within this project. The central findings of this study are that in institutional service events, the 'service topic' is both significant and consequential, and that persons constitute themselves as bona fide incumbents of the categories GP or P by attending to their actions as topically organised. The local adequacy of any particular interactional move (such as questioning-answering, greetings, the design of a topic proposal, etc) is shown to be referenced to the service topic. This study found no evidence of potential or actual "struggles" between the 'voice of the life-world and the voice of medicine'. Rather, this study finds routine recognition on the part of both Ps and GPs of the centrality of the service topic and, thereby, the service task, and no evidence of orientation to distinctive biographical contributions staged in competition with biomedically relevant service topics. It is found that Ps' biographical references were made in the context of an assembled service topic such that particular service tasks, however conventional, were constituted as both relevant and reasonable as medical goods and service for the specific service recipient and provider. At the most general level, it is concluded that the service topic operates as a phenomenon of order in MSEs where order, as defined by Garfinkel and Weider (1992: 202), refers to all of the rationalities evident in the generic features of institutional events and settings, that is, the situated logic and intelligibility as well as the procedures whereby they are constituted as recognisable social events. The thesis concludes with a discussion of the implications of the findings for the theorisation, policy-making, medical education, and practices of GPs and Ps within MSEs. Overall, the significance of this work for researchers into medical interactions is that the relevance of the service topic and its pervasive organisational consequences need to be considered analytically. A major outcome of this thesis is the establishment of a new order of interest within the study of institutional interactions. The project demonstrates the pervasive consequences of service topics and thus provides a step forward in the study of institutional service interactions and ways of theorising their rationality, a step that extends beyond social structural pre-theorisations of power and domination and also beyond interactional accounts of the primary relevance of turn taking structures.

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4

Freiberg, Jill Maree. "Topical Talk in General Practice Medical Consultations: The Operation of Service Topics in the Constitution of Orderly Tasks, Patients and Service Providers". Thesis, Griffith University, 2003. http://hdl.handle.net/10072/366054.

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This research project addresses the following: how topical talk operates in the organisation and management of MSE interactions; and how topical talk operates in the co-ordination of specific service requests and service provisions. It draws on a corpus of audio-recorded and transcribed interactions between general practitioners and persons seeking general medical services in suburban clinics in Brisbane, Australia. The corpus comprised a total of 67 medical service events (henceforth MSEs), audio-taped with the full informed consent of the participants. Many contemporary medical sociological accounts of the operation of topical talk in MSEs, typified by the work of Mishler (1981, 1984) and Waitzkin (1991), remain anchored to the 'professional dominance' thesis (Freidson 1970a; 1970b), arguing for the fundamental conflict between two perspectives - lay and professional. Topical talk has been formulated as one expression of this conflict in 'doctor-centred' communicative 'styles' (Byrne and Long 1976; Silverman 1987). Within such accounts, familiar interactional patterns in MSEs, including the content and structure of topics, have been theorised as instruments of power and control whereby the dominance of specialised medical knowledge and expertise are established and maintained. Mishler's (1984) characterisation of the conflict between a biomedically oriented 'voice of medicine' used by professional physicians (henceforth GPs) and a 'voice of the lifeworld' used by persons seeking medical services (henceforth Ps) is an expression of the 'professional dominance' thesis. The voices are characterised as attesting to a fundamental, theoretically problematic, asymmetry of power relations between GPs and Ps, thereby reinforcing the ideological status of professionals in general and the medical profession in particular. Further, recommendations regarding correctives to 'professional dominance' centre on advice GPs to attend to the primacy of Ps' talk on their experiences of illnesses rather than apparently 'ignoring' or transforming these topics into biomedical accounts of disease. This research project critiques this formulation of topical talk and the traditional theoretical and empirical bases on which it has drawn. This critique arises from the application of ethnomethodological approaches to the study of MSEs. Such approaches, as outlined in Chapters 2 and 3, are characterised by a number of conceptual and analytic premises: First, particular social structural features of social activities and the institutional contexts within which activities occur should not be assumed to be the primary criteria for judging the import and adequacy of situated action. Second, the parties to situated social events mutually constitute those events in the real world. Third, issues of agency are collaborative situated accomplishments such that the management of everyday social activities is accomplished by the people involved who show one another the rationalities of their actions as they assemble the familiar scenic features of those same institutional events (Garfinkel 1967; Sacks 1992a, 1992b). These assumptions have been applied in ethnomethodological analyses of social action, including the analysis of professional service encounters that have critiqued the 'professional dominance' thesis (Eglin and Wideman 1986; Sharrock 1979). The novelty of this study is the analysis of the operation of topic organisation as a phenomenon of order. This study also draws on recommendations within Ethnomethodology (Hester & Eglin 1997b; Watson 1997) that sequential and categorial organisations are mutually informative in the analysis of the rationality of situated social action. One of the particular contributions of this thesis is that it not only jointly applies both conversation analysis and membership categorisation analysis but also extends this recommendation to the inclusion of topic analysis as was originally provided for by Sacks (1992a , 1992b) and Garfinkel and Sacks (1970). Within this study a model of analysis has been constructed that has enabled the analytical consideration of four dimensions of social organisation: local sequential, extended sequential, topical and categorial organisations. The theoretical and empirical concepts of ethnomethodogical analysis have thus been developed and extended within this project. The central findings of this study are that in institutional service events, the 'service topic' is both significant and consequential, and that persons constitute themselves as bona fide incumbents of the categories GP or P by attending to their actions as topically organised. The local adequacy of any particular interactional move (such as questioning-answering, greetings, the design of a topic proposal, etc) is shown to be referenced to the service topic. This study found no evidence of potential or actual "struggles" between the 'voice of the life-world and the voice of medicine'. Rather, this study finds routine recognition on the part of both Ps and GPs of the centrality of the service topic and, thereby, the service task, and no evidence of orientation to distinctive biographical contributions staged in competition with biomedically relevant service topics. It is found that Ps' biographical references were made in the context of an assembled service topic such that particular service tasks, however conventional, were constituted as both relevant and reasonable as medical goods and service for the specific service recipient and provider. At the most general level, it is concluded that the service topic operates as a phenomenon of order in MSEs where order, as defined by Garfinkel and Weider (1992: 202), refers to all of the rationalities evident in the generic features of institutional events and settings, that is, the situated logic and intelligibility as well as the procedures whereby they are constituted as recognisable social events. The thesis concludes with a discussion of the implications of the findings for the theorisation, policy-making, medical education, and practices of GPs and Ps within MSEs. Overall, the significance of this work for researchers into medical interactions is that the relevance of the service topic and its pervasive organisational consequences need to be considered analytically. A major outcome of this thesis is the establishment of a new order of interest within the study of institutional interactions. The project demonstrates the pervasive consequences of service topics and thus provides a step forward in the study of institutional service interactions and ways of theorising their rationality, a step that extends beyond social structural pre-theorisations of power and domination and also beyond interactional accounts of the primary relevance of turn taking structures.
Thesis (PhD Doctorate)
Doctor of Philosophy (PhD)
School of Cognition, Language and Special Education
Faculty of Education
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5

Smolnik, Stefan. "Wissensmanagement mit Topic Maps in kollaborativen Umgebungen : Identifikation, Explikation und Visualisierung von semantischen Netzwerken in organisationalen Gedächtnissen /". Aachen : Shaker, 2006. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014904573&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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6

Aznag, Mustapha. "Modélisation thématique probabiliste des services web". Thesis, Aix-Marseille, 2015. http://www.theses.fr/2015AIXM4028.

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Les travaux sur la gestion des services web utilisent généralement des techniques du domaine de la recherche d'information, de l'extraction de données et de l'analyse linguistique. Alternativement, nous assistons à l'émergence de la modélisation thématique probabiliste utilisée initialement pour l'extraction de thèmes d'un corpus de documents. La contribution de cette thèse se situe à la frontière de la modélisation thématique et des services web. L'objectif principal de cette thèse est d'étudier et de proposer des algorithmes probabilistes pour modéliser la structure thématique des services web. Dans un premier temps, nous considérons une approche non supervisée pour répondre à différentes tâches telles que la découverte et le regroupement de services web. Ensuite, nous combinons la modélisation thématique avec l'analyse de concepts formels pour proposer une méthode de regroupement hiérarchique de services web. Cette méthode permet une nouvelle démarche de découverte interactive basée sur des opérateurs de généralisation et spécialisation des résultats obtenus. Enfin, nous proposons une méthode semi-supervisée pour l'annotation automatique de services web. Nous avons concrétisé nos propositions par un moteur de recherche en ligne appelé WS-Portal. Nous offrons alors différentes fonctions facilitant la gestion de services web, par exemple, la découverte et le regroupement de services web, la recommandation des tags, la surveillance des services, etc. Nous intégrons aussi différents paramètres tels que la disponibilité et la réputation de services web et plus généralement la qualité de service pour améliorer leur classement (la pertinence du résultat de recherche)
The works on web services management use generally the techniques of information retrieval, data mining and the linguistic analysis. Alternately, we attend the emergence of the probabilistic topic models originally developed and utilized for topics extraction and documents modeling. The contribution of this thesis meets the topics modeling and the web services management. The principal objective of this thesis is to study and propose probabilistic algorithms to model the thematic structure of web services. First, we consider an unsupervised approach to meet different tasks such as web services clustering and discovery. Then we combine the topics modeling with the formal concept analysis to propose a novel method for web services hierarchical clustering. This method allows a novel interactive discovery approach based on the specialization and generalization operators of retrieved results. Finally, we propose a semi-supervised method for automatic web service annotation (automatic tagging). We concretized our proposals by developing an on-line web services search engine called WS-Portal where we incorporate our research works to facilitate web service discovery task. Our WS-Portal contains 7063 providers, 115 sub-classes of category and 22236 web services crawled from the Internet. In WS- Portal, several technologies, i.e., web services clustering, tags recommendation, services rating and monitoring are employed to improve the effectiveness of web services discovery. We also integrate various parameters such as availability and reputation of web services and more generally the quality of service to improve their ranking and therefore the relevance of the search result

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Kan, Hongjun. "Does the Medicare principal inpatient diagnostic cost group model adequately adjust for selection bias?" Santa Monica, CA : RAND Graduate School, 2002. http://catalog.hathitrust.org/api/volumes/oclc/50711061.html.

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Hoepfner, Narenda. "An investigation into how two Natural Science teachers in the Khomas region mediate learning of the topic of atoms and molecules in Grade 7 : a case study". Thesis, Rhodes University, 2015. http://hdl.handle.net/10962/d1017342.

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The teaching of abstract concepts requires higher cognitive thinking skills and thus presents a challenge for most subjects in the curriculum, in particular, science subjects. Teachers often complain that they struggle to develop higher cognitive skills in learners in such topics. As a result, learners fail to understand science concepts and then complain that science is boring and hence lose interest in the subject. The main reason for this study was to investigate how Grade 7 Natural Science teachers mediate the learning of abstract topics, in particular, atoms and molecules which are regarded as the building blocks in chemistry. This study further sought to develop a teaching unit of work on atoms, molecules and the Periodic Table in partnership with the participating teachers, in order to help improve teaching and learning of the topic. The study is located within an interpretive paradigm. Within this paradigm, a qualitative case study approach was adopted whereby two Grade 7 Natural Science teachers in the Khomas Region were the research participants. This approach enabled me to seek for answers beyond the obvious classroom experiences by using document analysis, semi-structured interviews and classroom observation (which were video-taped and transcribed). The theoretical frameworks underpinning this study focused on mediation of learning and social constructivism as expounded by Vygotsky, in conjunction with Shulman’s pedagogical content knowledge. Hence, emphasis was placed on the teaching strategies used by teachers, such as elicitation of prior knowledge during the lessons, language used, interaction of learners and ways how teachers deal with the challenges faced by them in the mediation of learning. An inductive analysis to discover patterns and themes was applied during the data analysis process. The themes were further turned into analytical statements to interpret the data. The validation process was achieved by using a variety of data gathering techniques. I watched the videotaped lessons with the observed teachers and I made use of member checking in the form of stimulated recall interviews and transcripts of the interviews. Thus, a summary of discussions were given back to the respondents to verify their responses and check for any misinterpretations. Different chapters of my study were given to colleagues to read through as a means of the validation process. Herein lies the importance of a critical friend in qualitative research. The findings of the study revealed that concepts of high cognitive demand should not be oversimplified when introduced to learners, as learners might find it difficult to define and conceptualise concepts as they do not have proper insights into the concepts. The findings further illuminated that teachers should develop a strong subject content knowledge as well as pedagogical content knowledge to have the best strategies in place to mediate learning of this topic. The study concludes, with Phase 2, that the exposure of and cooperation between teachers plays an indispensable role in their professional development. Essentially, this enables teachers to make use of different teaching styles as they scaffold learners in the process of making sense of, in particular, abstract science concepts. Finally, this study recommends that teachers need to engage in on-going professional development opportunities and be equipped with suitable learning support and other necessary physical resources, as a way of motivation and to be in a position to deal with all the many challenges they have to face during the mediation of learning.

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Dubois, Sylvie. "The role of informational support in relation to health care service use among individuals newly diagnosed with cancer /". Thesis, McGill University, 2008. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=115895.

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Background: The relationship between informational support and use of health care services among individuals newly diagnosed with cancer remains little documented despite its importance for optimal care delivery. Aim: To document the role of informational support in light of patterns of health services used by women and men newly diagnosed with cancer. Method: A sequential mixed methods approach (i.e., quantitative-qualitative) was conducted among women and men newly diagnosed with either breast or prostate cancer. First, an existing quantitative database was used to determine whether an intervention relying on multimedia tool as a complement to the provision of usual cancer informational support to patients (N = 250) would modify subsequent health care service use. A follow-up qualitative inquiry with distinct individuals also newly diagnosed (N = 20) was conducted to explore this relationship further. Next, the resulting quantitative and qualitative findings were merged and reanalyzed using a quantitative-hierarchical approach to enhance our understanding of the phenomenon. Findings: Several personal and contextual factors were found to qualify the relationship between cancer informational support and health service use. Although quantitative analyses showed no significant differences in terms of overall reliance on health care services among participants who received more intense cancer informational support as opposed to those who received care as usual, several sex differences were noted in terms of number of visits to health care professionals, time spent with nurses and satisfaction with cancer information received. Qualitative findings revealed that participants reported a variety of experiences pertaining to cancer information received (e.g., positive, unsupportive or mixed) as well as several processes at play (e.g., cancer information seen as enabling, confirming, or conflicting). These differences in informational support, in turn, influenced their subsequent service utilization (e.g., more phone calls made to health professionals, reduction in face-to-face visits, reluctance to use cancer-related services). The mixed data analysis clarified further the findings allowing a broader perspective to emerge. Conclusion: Findings underscore that the relationship between cancer information and use of services is not as straightforward as initially anticipated. These findings provide initial insights that may inform future research on the topic and assist health care providers in optimizing their cancer informational interventions to guide patients in their reliance on health care services.

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Passos, Isis Pienta Batista Dias. "Adaptação e validação de indicadores de qualidade do processamento de produtos na atenção primária à saúde". Universidade Federal de São Carlos, 2012. https://repositorio.ufscar.br/handle/ufscar/3250.

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Made available in DSpace on 2016-06-02T19:48:21Z (GMT). No. of bitstreams: 1 4818.pdf: 4261354 bytes, checksum: 7b7dda41c46c153c209ccd1cee402e54 (MD5) Previous issue date: 2012-12-20
The quality in processing health products is a pillar of infection prevention and control related to healthcare-associated infections (HAI). To evaluate these practices, quality indicators in health have been used to identify results and establish conformity rates. Indicators were developed to evaluate the hospital processing of dental-medicalhospital supplies (SÃO PAULO, 2006), but with the expansion of non hospital care and incipient publications on control and prevention of HAIs in these places, there is the need to use indicators in primary care. The present study therefore aimed to adapt and validate these indicators for use in the primary health care (PHC). It was used validation by expert consensus, with the participation of eleven judges. The adapted and validated instrument for use in PHC consists of nine indicators and components, being the main changes from the original, the inclusion of dental professionals in the supplies processing, the classification of Central Sterile Supply Departments (CSSD) in the PHC as Class I, the occurrence of chemical disinfection and the ratification of the sterilization using only moist heat. It was concluded that the established indicators for hospital use, after adaptation and validation, can be used in the PHC to evaluate the quality of the product processing. This is undoubtedly one of the priority measures for qualification and to advance in actions to control the HAI in these places.
A qualidade do processamento de produtos para saúde é um dos pilares do controle e prevenção de infecção relacionada à assistência à saúde (IRAS). Para a avaliação dessas práticas, indicadores de qualidade em saúde têm sido utilizados a fim de identificar resultados e estabelecer índices de conformidade. Para o ambiente hospitalar, foram desenvolvidos os indicadores de avaliação do processamento de artigos odonto-médico-hospitalares (SÃO PAULO, 2006), porém com a ampliação da assistência extra-hospitalar e incipientes publicações sobre controle e prevenção de IRAS nesses locais, há a necessidade de utilizar indicadores também na atenção primária. O presente estudo, portanto, teve por objetivo adaptar e validar esses indicadores para uso no âmbito da atenção primária à saúde (APS). Foi utilizada a validação por consenso de especialistas, com a participação de onze juízes. O instrumento adaptado para uso na APS e validado consta de nove indicadores e respectivos componentes, tendo como principais alterações em relação ao original, a inclusão dos profissionais de odontologia no processamento dos produtos, a classificação de Centro de Material Esterilizado (CME) na APS como de classe I, a ocorrência de desinfecção química e a ratificação da esterilização somente por calor úmido. Concluiu-se que os indicadores criados para uso hospitalar, após adaptados e validados, podem ser utilizados na APS para a avaliação da qualidade do processamento de produtos. Esta é sem dúvida, uma das medidas prioritárias para a qualificação e avanço nas ações de controle de IRAS nesses locais.

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Maitre, Julien. "Détection et analyse des signaux faibles. Développement d’un framework d’investigation numérique pour un service caché Lanceurs d’alerte". Thesis, La Rochelle, 2022. http://www.theses.fr/2022LAROS020.

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Ce manuscrit s’inscrit dans le cadre du développement d’une plateforme d’analyse automatique de documents associée à un service sécurisé lanceurs d’alerte, de type GlobalLeaks. Nous proposons une chaine d’extraction à partir de corpus de document, d’analyse semi-automatisée et de recherche au moyen de requêtes Web pour in fine, proposer des tableaux de bord décrivant les signaux faibles potentiels. Nous identifions et levons un certain nombre de verrous méthodologiques et technologiques inhérents : 1) à l’analyse automatique de contenus textuels avec un minimum d’a priori, 2) à l’enrichissement de l’information à partir de recherches Web 3) à la visualisation sous forme de tableau de bord et d’une représentation dans un espace 3D interactif. Ces approches, statique et dynamique, sont appliquées au contexte du data journalisme, et en particulier, au traitement, analyse et hiérarchisation d’informations hétérogènes présentes dans des documents. Cette thèse propose également une étude de faisabilité et de prototypage par la mise en œuvre d’une chaine de traitement sous forme d’un logiciel. La construction de celui-ci a nécessité la caractérisation d’un signal faible pour lequel nous avons proposé une définition. Notre objectif est de fournir un outil paramétrable et générique à toute thématique. La solution que nous proposons repose sur deux approches : statique et dynamique. Dans l’approche statique, contrairement aux approches existantes nécessitant la connaissance de termes pertinents dans un domaine spécifique, nous proposons une solution s’appuyant sur des techniques nécessitant une intervention moindre de l’expert du domaine. Dans ce contexte, nous proposons une nouvelle approche de modélisation thématique multi-niveaux. Cette méthode d’approche conjointe combine une modélisation thématique, un plongement de mots et un algorithme où le recours à un expert du domaine permet d’évaluer la pertinence des résultats et d’identifier les thèmes porteurs de signaux faibles potentiels. Dans l’approche dynamique, nous intégrons une solution de veille à partir des signaux faibles potentiels trouvées dans les corpus initiaux et effectuons un suivi pour étudier leur évolution. Nous proposons donc une solution d’agent mining combinant data mining et système multi-agents où des agents animés par des forces d’attraction/répulsion représentant documents et mots se déplacent. La visualisation des résultats est réalisée sous forme de tableau de bord et de représentation dans un espace 3D interactif dans unclient Unity. Dans un premier temps, l’approche statique a été évaluée dans une preuve de concept sur des corpus synthétiques et réelles utilisés comme vérité terrain. L’ensemble de la chaine de traitement (approches statique et dynamique), mise en œuvre dans le logiciel WILD, est dans un deuxième temps appliquée sur des données réelles provenant de bases documentaires
This manuscript provides the basis for a complete chain of document analysis for a whistleblower service, such as GlobalLeaks. We propose a chain of semi-automated analysis of text document and search using websearch queries to in fine present dashboards describing weak signals. We identify and solve methodological and technological barriers inherent to : 1) automated analysis of text document with minimum a priori information,2) enrichment of information using web search 3) data visualization dashboard and 3D interactive environment. These static and dynamic approaches are used in the context of data journalism for processing heterogeneous types of information within documents. This thesis also proposed a feasibility study and prototyping by the implementation of a processing chain in the form of a software. This construction requires a weak signal definition. Our goal is to provide configurable and generic tool. Our solution is based on two approaches : static and dynamic. In the static approach, we propose a solution requiring less intervention from the domain expert. In this context, we propose a new approach of multi-leveltopic modeling. This joint approach combines topic modeling, word embedding and an algorithm. The use of a expert helps to assess the relevance of the results and to identify topics with weak signals. In the dynamic approach, we integrate a solution for monitoring weak signals and we follow up to study their evolution. Wetherefore propose and agent mining solution which combines data mining and multi-agent system where agents representing documents and words are animated by attraction/repulsion forces. The results are presented in a data visualization dashboard and a 3D interactive environment in Unity. First, the static approach is evaluated in a proof-of-concept with synthetic and real text corpus. Second, the complete chain of document analysis (static and dynamic) is implemented in a software and are applied to data from document databases

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McTavish, Shona. "Towards the knowing organisation : an investigation into the information behaviour of trainee solicitors within a law firm environment". Thesis, Northumbria University, 2007. http://nrl.northumbria.ac.uk/1839/.

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This PhD study was designed to characterise the nature and role of the information behaviour of trainee solicitors in the context of knowledge development within a law firm environment. The characterisations drawn and the propositions offered provide a deeper understanding of the information behaviour of trainee solicitors, and, of the relationship between information behaviour, knowledge behaviour and knowledge development. A constructivist approach to inquiry was adopted, where the research design emerged through 'doing'. As emergent design is unusual within Library and Information Science (LIS) an in-depth discussion of how the design emerged is included within this thesis. Six trainees formed the sample for the final presentation of the findings. The adoption of a narrative technique for the gathering of data, and the presentation of the analysis, taking a cross-trainee and cross-theme approach, enabled holistic, in-depth characterisations to be drawn. The themes emerged through an iterative process of analysis and were followed up through a review of the literature. Undertaking a more comprehensive literature review after data collection is a characteristic of the constructivist inquiry but is a unique approach within LIS research. Through the consideration and interpretation of the characterisations that emerged from the findings this research posits a set of theoretical propositions and practical solutions pertaining to the knowledge behaviour (incorporating information behaviour) and knowledge development of the trainee solicitors. These propositions alongside the practical solutions offered are transferable in that they can be taken by other firms or organisations and considered in relation to their own setting. In addition, a model depicting the knowledge behaviour and its role in the knowledge development of trainee solicitors is presented.

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Feldman, Ziv. "Describing pre-service teachers' developing understanding of elementary number of theory topics". Thesis, Boston University, 2012. https://hdl.handle.net/2144/12372.

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Thesis (Ed.D.)--Boston University PLEASE NOTE: Boston University Libraries did not receive an Authorization To Manage form for this thesis or dissertation. It is therefore not openly accessible, though it may be available by request. If you are the author or principal advisor of this work and would like to request open access for it, please contact us at open-help@bu.edu. Thank you.
Although elementary number theory topics are closely linked to foundational topics in number and operations and are prevalent in elementary and middle grades mathematics curricula, little is currently known about how students and teachers make sense of them. This study investigated pre-service elementary teachers' developing understanding of elementary number theory topics, including factors, divisibility, greatest common factor, and least common multiple. Fifty-nine participants in a college mathematics course for pre-service elementary teachers participated in a three-week unit of instruction on number theory. All participants completed the Number Theory Knowledge Test (NTKT) before and after instruction. Additionally, individual clinical interviews were conducted with six participants before and after instruction. Each interview was recorded and transcribed. In order to describe how participants' understanding of number theory developed during instruction, analysis of the interview data was done using Dubinsky's (1991) APOS theory. Results showed that the most notable changes were in participants' attention to prime factorization, their notions of factor, and their abilities to coordinate multiple processes. Prior to instruction, participants' understanding was characterized by a need to convert prime factored numbers into decimal form, the notion of factor as a number that is visible within the prime factorization of another number, and an inability to coordinate multiple processes. Following instruction, participants attended to a number's prime factorization in order to solve problems, identified factors as combinations of prime numbers within the prime factorization of another number, and coordinated multiple processes. Statistical analysis of the NTKT scores supported the interview data, showing that participants significantly improved in their performance on questions requiring both procedural and conceptual knowledge. Contrary to prior research, this study provides evidence that pre-service elementary teachers can develop a deep and connected understanding of number theory topics. Future research should continue to investigate pre-service teachers' understanding of number theory by examining their work during periods of classroom instruction. Additionally, mathematical tasks that attend to prime factorization as a foundational tool should be investigated for their effects on pre-service teachers' understanding of number theory.

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Carrier, Paul J. "Qualitative study of the validation of topics and competencies in the Mise-en-place Culinary Skills Training Program". Online version, 1999. http://www.uwstout.edu/lib/thesis/1999/1999carrierp.pdf.

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Pyne, S. "Studies of microbial slime formation on toxic and non-toxic surfaces with special reference to diatom fouling of in-service vessels". Thesis, University of Portsmouth, 1987. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.376461.

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Smith, M. G., Nathan Hale, Edward Leinaar, Shimin Zheng i Amal Khoury. "Estimating Incidence for Sensitive Topics: Using a List Experiment to Estimate the Lifetime Incidence of Abortion in Two Southern States". Digital Commons @ East Tennessee State University, 2020. https://dc.etsu.edu/etsu-works/8365.

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Araghi, Susan. "Mass toxic torts : zur Entwicklung des Umwelthaftungsrechts in den USA /". Berlin : Logos, 2004. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013065474&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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Krompaß, Stefan [Verfasser], Alfons [Akademischer Betreuer] Kemper i Umeshwar [Akademischer Betreuer] Dayal. "Topics in Meeting Complex Service Level Objectives for Mixed Database Workloads / Stefan Krompaß. Gutachter: Alfons Kemper ; Umeshwar Dayal. Betreuer: Alfons Kemper". München : Universitätsbibliothek der TU München, 2011. http://d-nb.info/1012187306/34.

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Huerta, Medina Elizabeth Angela. "Nivel de satisfacción de los usuarios atendidos en el topico de medicina del servicio de emergencia del Hospital Nacional Arzobispo Loayza, Lima, enero del 2015". Bachelor's thesis, Universidad Nacional Mayor de San Marcos, 2015. https://hdl.handle.net/20.500.12672/4033.

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Objetivo: Determinar el nivel de satisfacción de los usuarios atendidos en el Tópico de Medicina del Servicio de Emergencia del Hospital Nacional Arzobispo Loayza, Lima, Enero del 2015. Material y Método: Diseño cualitativo, descriptivo, transversal. La medición de la satisfacción del usuario se realizó mediante la encuesta SERVPERF modificada, el cual mide la satisfacción del usuario de acuerdo a sus percepciones El muestreo fue por conveniencia y estuvo constituida por 77 personas (usuarios y acompañantes). El procesamiento de datos se realizó de acuerdo al rango de satisfacción. Resultados: El 92.2% de los usuarios estuvieron satisfechos con la atención. Las dimensiones de fiabilidad, seguridad, empatía y aspectos tangibles de la encuesta SERVPERF resultaron con más del 80% de usuarios satisfechos (94.3%, 89.6%, 89.6 % y 84.5%; respectivamente); pero la dimensión capacidad de respuesta resultó con la mayor cantidad de usuarios insatisfechos – muy insatisfechos y extremadamente muy insatisfechos (23.4%)
Tesis

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Peretti, Andrezza Gomes. "Discursos normativos e de profissionais da rede de proteção à infância: o trabalho intersetorial contra a violência em uma região de São Paulo - SP". Universidade de São Paulo, 2018. http://www.teses.usp.br/teses/disponiveis/5/5137/tde-05062018-124015/.

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O entendimento de que toda criança é sujeita de direitos é historicamente recente no Brasil. O paradigma atual, pautado nos direitos humanos, preconiza o fim da exploração e de quaisquer tipos de abusos a essa fase da vida. Entretanto, o fenômeno ainda ocorre e as consequências podem ser de curto a longo prazo, sendo um dos fatores de risco associado à problemas cognitivos, linguísticos, afetivos e acadêmicos. O enfrentamento da questão no Brasil se estabelece a partir de várias instituições que fazem parte da Rede de proteção à criança vítima de violência, como disposto desde 1990 pelo Estatuto da Criança e do Adolescente e melhor estruturado em 2006 pelo Sistema de Garantia de Direitos, que prevê um trabalho considerado intersetorial. Todavia, a literatura aponta certa falha na comunicação entre os seus componentes. Entender o funcionamento da Rede e em que medida ela compõe um trabalho intersetorial é importante para refletir acerca de sua dinâmica e suas potencialidades. Para tanto, o objetivo desta pesquisa é compreender a composição e funcionamento da Rede de proteção. Para a realização da pesquisa utilizamos duas fontes de informação: 1) normas, orientações e diretrizes voltadas aos profissionais de grandes áreas que fazem parte da rede protetiva, separando-as pelos seguintes setores: Direitos Humanos, Justiça e Segurança Pública, Saúde, Educação e Assistência Social; e 2) entrevistas semiestruturadas com profissionais que atuam nesses setores e trabalham em uma mesma região na zona Sul da cidade de São Paulo. O material foi analisado de forma qualitativa utilizando a análise discursiva para compreender como a articulação das diferentes esferas atuantes na proteção infantil emerge como um dispositivo para o enfrentamento da violência contra crianças. Notamos que há algumas diferenças entre as atribuições esperadas por cada setor e há uma maior flexibilização dos fluxos de atendimento nos discursos dos profissionais quando comparados aos discursos normativos. Quanto às notificações de violência, destacamos desafios para sua ocorrência relacionados a falta de capacitação dos profissionais para lidar com a temática, insegurança para notificar e ainda ausência de confiança no Conselho Tutelar. Quanto a este órgão, observamos falta de legitimidade quanto a eficácia de suas ações, tornando-se apenas uma instituição necessária para a Rede protetiva porque as normas e leis assim determinam. No que se refere ao funcionamento da rede, notamos que embora os documentos afirmem a sua importância, conceituem a violência de maneira homogênea e definam encaminhamentos a serem tomados, a rede funciona de forma ainda frágil, como constatam os discursos dos profissionais. Para a construção de uma política intersetorial torna-se necessário uniformizar o fluxo de atendimento, os sistemas de informação e notificação de violência e capacitar os profissionais para este processo. Estratégias promissoras para a construção de planos intersetoriais de atendimento na região são as audiências concentradas e outras reuniões semelhantes. A institucionalização desses mecanismos poderia facilitar uma maior articulação entre os setores
The knowledge that every child is a subject of rights is historically recent in Brazil. The current paradigm, based on human rights, advocates the end of exploitation and any other type of abuse in this stage of life. However, the phenomena still occurs and its lead to short or long term consequences, and is one of the risk factors associated to cognitive, linguistic, affective and academic problems. The coping to that question in Brazil is established from many institutions that are part of a child abuse network protection, as it is recommended since 1990 by Child and Adolescent Statute (Estatuto da Criança e do Adolescente) and better organized in 2006 by the Rights Guarantee System (Sistema de Garantia de Direitos), that seeks a work considered intersectoral. Nevertheless, the literature points some failure in the communication of its components. Understand how the network works and to what extent it makes up an intersectoral work is important to reflect about its dynamic and possibilities. Therefore, the objective of this research is to understand the composition and operation of the Protection Network. In order to carry out the research, we used two sources of information: 1) standards, orientation and guidelines for professionals in large areas that are part of the protection network, separating them by the following sectors: Human Rights, Justice and Public Security, Health, Education and Social Assistance; and 2) semi-structured interviews with professionals who work in these sectors and acts in the same region in the southern part of Sao Paulo city. The material was analysed by qualitative methods using discursive analysis to understand how the articulation of the different spheres of child protection emerges as a device for coping with violence against children. We note that there are some differences between the attributions expected by each sector and there is a greater flexibility of the service flows in the professionals\' discourses when compared to normative discourses. Regarding the notifications of violence, we highlight challenges to its occurrence related to the lack of capacity of professionals to deal with the issue, insecurity to notify and still lack of trust in the Tutelary Council. Concerning this institution, we observe a lack of legitimacy regarding the effectiveness of its actions, becoming only a necessary institution for the Protective Network because the rules and laws so determine. Regarding the functioning of the network, we note that although the documents affirm their importance, conceptualize violence in a homogeneous way and define guidelines to be taken, the network works in a still fragile way, as evidenced by the professionals\' discourses. In order to build an intersectoral policy, it is necessary to standardize the flow of attendance, the information and notification systems of violence, and to empower professionals for this process. Promising strategies for building intersectoral service plans in the region are concentrated audience and other similar meetings. The institutionalization of these mechanisms could facilitate greater articulation between sectors

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Bonfim, José Ruben Ferreira de Alcântara. "Análise da prescrição de fármacos não constantes da Relação Municipal de Medicamentos Essenciais do município de São Paulo, 2008-2013". Universidade de São Paulo, 2015. http://www.teses.usp.br/teses/disponiveis/6/6135/tde-17092015-084444/.

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Introdução. Desde 2006 a Assistência Farmacêutica da Coordenação de Atenção Básica da Secretaria Municipal da Saúde de São Paulo (SMS-SP) recebeu, por ano, em média, cerca de 125 solicitações de medicamentos não constantes da Relação Municipal de Medicamentos Essenciais - Remume-SP, antes de 2011, e a partir deste ano 250 solicitações, demanda que ainda não foi objeto de estudo para se conhecer de forma sistemática sua natureza e as implicações quanto à regulação sob o marco do acesso racional a fármacos.Objeto do estudo. Avaliou-se as solicitações de produtos farmacêuticos não constantes da Remume-SP, de 2008 a 2013. Método. Análise de documentos, segundo a prática médica com base em provas científicas, de solicitação de medicamentos não disponíveis na Remume-SP decorrente de prescrição médica por meio de Formulário de Justificação para aquisição de medicamentos não constantes da Remume-SP, e oriunda de serviços da SMS-SP no período do estudo. Resultado. Analisou-se os processos advindos de 1.174 solicitações, de 2008 a 2013, que levou à não autorização de aquisição de 58,9 por cento (N=692), pelos seguintes motivos: 1- não há prova suficiente na literatura, 15 (17 por cento ); 2- consta da Remume-SP, 11 (1 por cento ); 3- disponível na SES-SP, 56 (8 por cento ); 4- informação clínica insuficiente, 151 (22 por cento ); 5- fornecimento CACON, 10 (1 por cento ); 6- fármaco desnecessário, 18 (3 por cento ); 7- indicação de outro fármaco, ou outra concentração do fármaco solicitado, ou outro acessório, ou ainda outro tratamento (cirúrgico, por exemplo), 169 (24 por cento ); 8- solicitação de parecer de área técnica relacionada, 62 (9 por cento ); 9- paciente não acompanhado em serviço municipal de saúde, 12 (2 por cento ); 10- erro de prescrição, 39 (6 por cento ); 11- não há prova suficiente na literatura e informação clínica insuficiente, 49 (7 por cento ). As razões do não acolhimento do pedido do médico estão apresentadas em exemplos, das principais categorias farmacêuticas, considerando-se a variedade das solicitações, todos documentados pela literatura e extraídos dos processos de solicitações. Faz-se recomendações para a melhoria da regulação da prescrição farmacológica e possíveis ajustes na relação entre os formuladores e executores de políticas do município e os conjuntos dos prescritores, tendo como centro das preocupações a segurança do usuário do SUS e a melhoria do acesso a fármacos com a melhor relação benefício-risco.
Introduction. Since 2006, the Assistência Farmacêutica da Coordenação de Atenção Básica da Secretaria Municipal da Saúde de São Paulo (SMS-SP) (Coordination on Pharmaceutical Care of the Municipal Health Secretariat of São Paulo) received about 125 requests yearly, on average,before2011, and after this year, 250 requests yearly for drugs not listed in the Relação Municipal de Medicamentos Essenciais (Municipal Register of Essential Medicines) REMUME-SP, demand whose object of study was not known in a systematic nature and whose implications regarding regulation were not studied under the framework of rational access to drugs. Object of the study. Evaluate requests for pharmaceuticals not listed in REMUME-SP, from 2008 to 2013. Method. Analysis of documents, according to medical practice based on scientific evidence, of request for products not available in REMUMESP, prescribed via Form Justification for the purchase of drugs not listed in REMUME - SP, and generated from SMS-SP, during the studied period. Results. Analysis of processes arising from 1.174 requests, 2008 to 2013, has brought to the non-permit of acquisition of 58,9 per cent (N=692), due to the following reasons: 1- there is not enough evidence in the literature, 15 (17 per cent ); 2- listed in Remume-SP, 11 (1 per cent ); 3- available in SES-SP, 56 (8 per cent ); 4- insufficient clinical information, 151 (22 per cent ); 5- supplied by CACON, 10 (1 per cent ); 6- unnecessary drug, 18 (3 per cent ); 7- indication of other drug, or other concentration of the requested drug, or other device, or still other treatment (surgical, for example), 169 (24 per cent ); 8- solicitation of report from related technical area, 62 (9 per cent ); patient not cared by the municipal health service, 12 (2 per cent ); 10- prescription mistakes, 39 (6 per cent ); 11- there is not enough evidence in the literature and not sufficient clinical information, 49 (7 per cent ). The reasons of the non-acceptance of the medical requests are presented in examples, from the main pharmaceutical categories which were requested, considering its variety, all documented in the literature and extracted from the processes of solicitation. Recommendations on the improvement of medical prescription are done and possible arrangements of prescription in the relationship among policy makers and executors in the municipality and the sets of prescribers, whose main concern is the safety of users of SUS and improving access to drugs with the best benefit-risk relation.

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Lee, Guang-Wei, i 李桄瑋. "IT Service Management: Applying Topic Maps and Data Mining". Thesis, 2005. http://ndltd.ncl.edu.tw/handle/13304698185386528454.

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碩士
國立交通大學
資訊管理研究所
93
Given that IT services are critical to the success of business, enterprises are increasingly seeking ways to make their IT effective and manageable. However, IT management is rather complicated in some situations. For example, it is not easy to quickly restore normal service operations when some unexpected incidents happen. By focusing on delivering and supporting high-quality IT services which are appropriate to the business requirements, ITSM (Information Technology Service Management) provides enterprises with not only an approach to align business with IT successfully but also a way to enhance their competitive advantages in the market. On the basis of ITSM, this research presents a system framework enhanced with Topic Maps for supporting the process of Incident Management. Data mining approach is applied to extract knowledge patterns from the historical incident logs. Based on the mining result, Topic Maps are employed to construct a map as knowledge support for Incident Management. Moreover, this work utilizes RT system and customizes it to demonstrate the management operations of presented system framework.

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Akinyemi, Olutosin Solomon. "Pre-service teachers' development of topic specific PCK in kinematics and transferability of PCK competence to a new physics topic". Thesis, 2016. http://hdl.handle.net/10539/21025.

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A research report submitted to the Faculty of Science, School of Education, University of the Witwatersrand, Johannesburg, South Africa, in partial fulfilment of the award of Master of Science (MSc.) in Science Education May, 2016
There have been indications of inadequate content knowledge of South African physical science teachers and poor pedagogical content knowledge in making the concepts accessible to students. With this, the pre-service teachers are considered a part of the science education foremost links to schools and young science learners. Empirically, it has been reported that this unique teacher knowledge could be developed particularly in pre-service teachers in a planning context and that the new technique of developing pre-service teachers’ PCK within a topic helps in their good mastery of teaching concepts and thus making them specialists in topics. The Topic Specific PCK (TSPCK) construct focuses on the transformation of the understanding of content of a particular topic. This study investigated the extent to which focus on kinematics improves pre-service teachers’ PCK in the topic and possible transferability of the learnt pedagogical competence to a new physics topic – electric circuits. Guiding this study were two research questions: What is the impact of the intervention on the quality of pre-service teachers’ Topic Specific PCK in Kinematics? To what extent is the preservice teachers’ learnt pedagogical transformation competence transferrable to their planning of a new topic in physics topic – Electric circuits? This study used mixed methods to investigate TSPCK in pre-service teachers. It was located in the methodology class of Twenty-three (23) 4th year physical science majors. The study included an intervention where the theoretical framework for TSPCK was used to introduce the construct in Kinematics. The intervention explains each of the five components of Topic Specific PCK using the knowledge concepts of Kinematics. Data were collected using three instruments: an instrument measuring content knowledge in kinematics; an instrument measuring the quality of Topic Specific PCK in kinematics administered as a set of pre/post intervention tests; and an instrument measuring transferability of learnt competence in planning for teaching a new topic electricity. The pre-service teachers’ written responses to the TSPCK kinematics tool were analyzed qualitatively and quantitatively. Both methods of analysis revealed that the pre-service teachers improved in their quality of TSPCK in kinematics following the intervention. It was also found out that the pre-service teachers’ improvement in the quality of TSPCK in kinematics was as result of rigorous engagement with the TSPCK components at varying degrees. Similarly, on the topic of transfer, electricity which was not discussed during the intervention, TSPCK tool in electric circuits was administered to the pre-service teachers and few records of their actual classroom teaching were analyzed. This was done to examine possible transferability of learnt pedagogical transformation competence to the new physics topic of electricity. The findings revealed that the pre-service teachers had ‘developing level’ of TSPCK in the topic of transfer similar to the finding in the topic of kinematics. The study demonstrated that focus on a single topic in a methodology course will enable transfer to another topic provided the teachers have the pre-requisite content knowledge. The findings of this study would contribute to the training of the Physical science student teachers and specifically improve their planning of other physics topics to enhance effective teaching and learning process.

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Lee, Jia-Yuan, i 李嘉源. "Applying Topic Maps and Data Mining to Deploy Composite E-service Platform". Thesis, 2004. http://ndltd.ncl.edu.tw/handle/12841873005236255664.

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碩士
國立交通大學
資訊管理研究所
92
Providing users with composite e-services can fulfill user’s demand for one-stop shopping. Composite e-services are complex processes that require the cooperation among cross-organizational e-service providers. It also can bring greater business opportunity to enterprises. Thus, providing effective knowledge supports for managing composite e-services is an issue worth studying. The contribution of this research is implementing a composite e-service platform enhanced with knowledge maps for managing composite e-services. Data mining approach is applied to extract knowledge patterns from the attributes and usage records of composite e-services. Based on the mining result, Topic Maps are employed to construct the knowledge map. Moreover, this work utilizes web services to integrate different e-service providers’ system to achieve the ultimately goal of collaborative commerce. This work demonstrates the operations of composite e-Service navigator as well as the services of recommendation by a simulated scenario to examine the effectiveness of the proposed platform.

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Chen, Tai-Chuan, i 陳泰銓. "Answer Finding Mechanism for Online Question-Answering Service based on Latent Topic Model and Ontology". Thesis, 2015. http://ndltd.ncl.edu.tw/handle/r63y3u.

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碩士
國立交通大學
資訊管理研究所
103
With the development of technology and the rapid popularity of instant messengers, online question-answering service is widely provided by lots of companies. Consumers who encounter problems on products can ask questions to customer service agents through online chatting system; then agents may provide suggestions or services. This kind of service approach is more and more common nowadays. In order to improve online question-answering service and analyze chat messages, we propose a novel Answer Finding Mechanism based on Latent Topic Model and self-define ontology, which can deal with unstructured and various-length instant messages effectively and can find appropriate answers corresponding to the target question. FAQs are also generated by our mechanism as an intermediate file that can be used to assist customer services. The experimental results show that our proposed mechanism can effectively find appropriate answers for online question-answering services. The discovered answers can be provided to customer services for references.

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Ndlovu, Bongani Prince. "Examining the development of topic specific pedagogical content knowledge in stoichiometry in pre-service teachers". Thesis, 2017. http://hdl.handle.net/10539/23458.

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A thesis submitted to the Faculty of Science, University of the Witwatersrand In partial fulfillment of the requirements for the degree of Master of Science (Science Education) Johannesburg, 2017
Over the past three years, National Senior Certificate diagnostic reports reported that learner performance in key chemistry topics remains an aspect for concern. In these reports, poor understanding of stoichiometry is identified as an underlying factor. On the other hand, the status of mathematics and science teaching has been under critique by several education researchers, pointing to poor teacher training in the subjects. One possible way to respond to the challenge in science education is to introduce and emphasize the development of Topic Specific Pedagogical Content Knowledge (TSPCK) as the professional knowledge for teaching science topics in Initial Teacher Education (ITE) programme. TSPCK is renowned for enabling teachers to pedagogically transform difficult content of specific science topics into forms best understandable by learners. This study examined the impact on the quality of TSPCK following an intervention that explicitly targeted the development of the competence to transform content knowledge using stoichiometry as a topic of learning. This examination happened as teacher plan to teach the topic. The study followed a Mixed Method research design and a case study as a research strategy. It was located in the methodology class of physical science IV. The participants were 10 pre-service teachers who were in their final year of Bachelor study in education (B. Ed). They were bound by the requirements of the course and their common choice of physical science as their major subject. These pre-service teachers were exposed to a TSPCK based intervention that explicitly targeted the development of TSPCK component interaction. More evidence of component interactions was comprehended as developing quality of TSPCK. Quantitative data was collected as a set of pre- and post-intervention TSPCK tests using existing, specially designed tools that were developed and validated in a separate study. Five (5) of the then pre-service were followed a year later after the intervention to measure the quality of TSPCK in the topic of intervention in order to determine the extent of retention of the quality of TSPCK since the intervention. Qualitative data was collected through face to face interviews to confirm observed patterns of retention. The findings in this study indicated that pre-service teachers experienced a visible improvement in the quality of their TSPCK in stoichiometry as a direct result of the intervention. Pre-service teachers showed more evidence of component interactions post the intervention. The results further indicated that pre-service teachers experienced the components of TSPCK to have different levels of difficulty when using them to transform the content in stoichiometry during planning. The component of ―conceptual teaching strategies‖ was found to be the most difficult. A year later, the quality of TSPCK in planning to teach the topic of the intervention was found to have been retained by the then pre-service teachers. Recommendations about the implementation of TSPCK in core topics in ITE are made. Firstly, for initial teacher education, it is recommended that courses such as methodology for teaching chemistry be structured as TSPCK based intervention. Secondly, more work need to be done in the examination of retention span of TSPCK. Thus, similar studies must be conducted in an effort to increase empirical evidence about the extent at which TSPCK is retained by beginning teachers.
MT 2017

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Mavhunga, Madlivane Elizabeth. "Explicit inclusion of topic specific knowledge for teaching and the development of PCK in pre-service science teachers". Thesis, 2014. http://hdl.handle.net/10539/15877.

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A thesis submitted to the Wits School of Education, Faculty of Humanities, University of the Witwatersrand, in fulfillment of the requirements of the degree of Doctor of Philosophy. Johannesburg, 2012
Reflection about lessons delivered is a practice widely encouraged in teaching. Reasoning, particularly about transformation of subject matter knowledge of lessons yet to be taught, is an internal process and a speciality evident largely in expert teachers. The study investigates the feasibility of fast-tracking its development in pre-service chemistry teachers. It focuses on developing this specialty within a specific topic, as a theoretical construct called Topic Specific PCK (TSPCK). Five knowledge components of TSPCK are identified as the enablers that transform subject matter knowledge. The components are: (1) students’ prior knowledge, (2) curricular Saliency, (3) what is difficult to teach (4) representations, including powerful analogies, and (5) conceptual teaching strategies. These components are identified, with reference to literature, as aspects specific to the subject matter knowledge of the teacher and useful in its teachability. A new tool to measure the quality of TSPCK is developed. The procedure for developing the tool consists of the following steps: (i) confirming the characteristics of the test items fitting the Topic Specific PCK construct, (ii) production of test items, (iii) judgment of items, (iv) construction of the instrument (v) piloting and (vi) validation of the instrument. Care is taken to ensure presentation of multiple evidence and discussions, addressing the interpretive and arguments as requirements for showing validity of the construct measured by the instrument. The Topic Specific PCK tool is validated with a group of 20 practicing teachers. The tool is scored, using a rubric corresponding to the five components with each being rated on a four point scale, from 1 (Limited) to 4 (Exemplary). The analysis of the generated scores is done using the Rasch statistical model (Winstep, version 3.72.3). The reliability indices as indicated by person reliability and item reliability are found to be high at 0.86 at 0.91, respectively. The persons and item scores reflect measures well inside the conventionally acceptable range of -2 and +2. A further indicator of validity of the tool is the empirically calculated hierarchy of test items’ order of difficulty, found similar to the theoretically predicted pattern for the teacher group. Based on the above analysis and findings, I regard the tool as valid and reliable. My research design is based on mixed-methods research (MM). The research strategy takes the form of a case study. The study is located in a methodology class for final year physical science pre-service teachers. They formed an experimental group (N=16) for this study. I delivered an intervention, targeting understanding of transformation of Chemical Equilibrium concepts, using the above listed five knowledge components. I collected data through a combination of tools, including the newly designed Topic Specific PCK tool in Chemical Equilibrium, an Achievement tool and a science teacher Belief tool. Both the Achievement and the Belief tools were adapted from existing tools, and were thus considered tried and validated. The findings suggest that the quality of Topic Specific PCK in chemical equilibrium may be improved in pre-service teachers by the explicit discussion of the knowledge enabling its transformation. They also suggest that, in the process of discussing aspects of subject matter knowledge related to its transformation, pre-service teachers improve their conceptual understanding of chemical equilibrium. Both these improvements were not affected by the shift or lack of shift in teacher beliefs from teacher-centred towards studentcentred practices. I acknowledge the small size of the sample as a practical limitation to the generalization of the statistical findings in this study. I suggest that emphasis be placed on the trends displayed, as they are similar to those obtained from the multiple sources of the qualitative component of the study. Finally, I recommend that the development of PCK in pre-service teachers be considered in a topic by topic manner. I urge that the teaching of chemistry topics be explicitly organized in a format in which pre-service teachers would be expected to reason about them, and particularly transform them for teaching. Keywords Pedagogical Content Knowledge, Topic Specific PCK, Chemical Equilibrium, Transformation of Subject Matter Knowledge.

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Van, der Merwe Denise. "Examining pre-service teachers' reflections on their classroom teaching in order to identify topic specific pedagogical content knowledge in their practice". Thesis, 2017. https://hdl.handle.net/10539/25003.

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A research report submitted to the Faculty of Science, School of Education, University of the Witwatersrand, Johannesburg, South Africa, in partial fulfilment of the award of Master of Science (M.Sc) in Science Education. 6 November 2017.
The gap between theory and practice in education remains a persistent problem identified by some researchers as today’s “Achilles heel of teacher education”. The experience in science education is no different. Pedagogical content knowledge (PCK) has emerged as a theoretical construct that offers science education practitioners a framework to bridge the theory-practice divide because of its ability to transform content knowledge. However, little is known about how the complexity of classroom practice influences PCK acquired by pre-service teachers from structured courses. The purpose of this study was to illuminate pre-service teachers’ PCK as it develops from a point of reasoning about teaching a specific topic into classroom delivery. This study was performed as a qualitative case study of 23 final year pre-service science teachers. It was located in a methodology class that had a specific objective to develop PCK in core topics of science. The students were exposed to an explict intervention on developing PCK in teaching stochiometry then placed in various High Schools around Johannesburg during teaching experience. Data collected was largely during their placement in schools. It consisted of qualitative data such as lesson plans, audio recordings of classroom teaching and self - analysis reports submitted after the teaching experience. Analysis was based on a qualitative in-depth method for identification of evidence of teaching segments illustrating pedagogical transformation. These are segments where there is evidence of two or more topic specific components of PCK defined as Topic Specific Content Knowledge (TSPCK). These were called TSPCK episodes. The TSPCK episodes identified in lessons plans and in recorded lessons were analysed for identificaton of components present and the nature of interactions. These were turned into pictorial TSPCK MAPS. The analysis of pre-service teachers’ views on TSPCK were analysed through a combination of open statements and a science teacher belief tool. The findings indicated that TSPCK episodes identified in lessons plans experience an authentic expansion, blossoming into a cluster of episodes which still carried out the original intention. In some cases the intention could be seen through a similar TSPCK episode in some cases the component sequence and identity had changed. Furthermore, pre-service teachers showed positive awareness of their own level of teacher development and credited their development to the TSPCK framework. Recommendations in this report include promotion of the implementation of the TSPCK framework in Initial Teacher Education, particularly in the methodology courses with reference to classroom complexity.
LG2018

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Chen, Jen-Hao, i 陳人豪. "A Research of Topic Setting and Exam Taking Strategies to Chinese Writing Test of Public Service Exam——Take the higher test, ordinary test and primary test writing test". Thesis, 2010. http://ndltd.ncl.edu.tw/handle/30201919188531853822.

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碩士
國立高雄師範大學
國文學系
98
To meet the public servants’ need of dealing with complicated document affairs and case analyzing abilities, the government authority regards the Chinese writing performance as a standard criterion for years. By intensively studying, it is not difficult to observe that the examination system and the topic setting contents have noticeable characteristics. This research tries to take the Chinese writing topic in public service examination as a domain, and take the exemplifications of the public service examinations from 1996 to 2008, which are announced by the Ministry of Examination, as the range of analyzing. It also makes an integrative discussion on the trend of tests and the topic setting characteristics. We hope to understand the objective of the test, and take the result as the foundation of making an effective way to develop writing ability. It is said that “You can’t draw a line without a ruler.” Develop the techniques, by which unique styles can be created, and the inner wisdom of the literary works can be superior. One can also accomplish the task of all kinds of writing tests with ease. This research, which begins from the process of reorganization exploration and induction, is to establish the methods of writing discipline and the essentials of learning, and to provide a reference direction of preparing public service tests. Therefore, the research elaborates by three main aspects: 1. Comprehend the essence of public service writing test, define the trend of topic setting, and present the purpose and meaning of writing tests. 2. Reorganize the topic types of public service writing test and the key points of topic setting. Take writing theory as the foundation, answering main points as the evidence, and induce the concrete methods of dealing with the tests. 3. Analyze the reference theories of writing training and the abilities of taking examinations. Orderly guide the problem solving mentality and inspire writing abilities. Combine with teaching material development and expand the application value of the research.

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Tsai, Cheng-Lung, i 蔡政龍. "A Study of Topic Maps for Composite e-Services". Thesis, 2003. http://ndltd.ncl.edu.tw/handle/07687764018901795208.

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碩士
國立交通大學
資訊管理所
91
Providing single e-service cannot fulfill rapidly changing requirements of customers. Composite e-services that integrate multiple basic e-services provide one-stop shopping for customers. Enterprises who participate in such a collaborative business model could be more competitive in e-marketplace. The contribution of this thesis is proposing a Topic Maps based user interface on our previous composite e-services platform. The proposed interface eases current UDDI-based web services navigation and search. Customers can easily browse and pick up preferred e-services and providers by using the user-friendly interface. Furthermore, the associations between basic and composite e-services are clearly visualized. In our composite e-services platform, customers can browse, search, and compose e-services, and analyze the usage of basic and composite e-services. Therefore, the proposed platform effectively reduces the complexity of e-services technologies and increases the popularity of e-services.

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Riahi, Fatemeh. "Finding Expert Users in Community Question Answering Services Using Topic Models". 2012. http://hdl.handle.net/10222/14580.

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Community Question Answering (CQA) websites provide a rapidly growing source of information in many areas. In most CQA implementations there is little effort in directing new questions to the right group of experts. This means that experts are not provided with questions matching their expertise. In this thesis, we propose a framework for automatically routing a newly posted question to the best suited expert. The purpose of this framework is to decrease the waiting time for a personal response. We also investigate the suitability of two statistical topic models for solving this issue and compare these methods against more traditional Information Retrieval approaches. We show that for a dataset constructed from the Stackoverflow website, these topic models outperform other methods in retrieving a set of best experts. We also show that the Segmented Topic Model gives consistently better performance compared to the Latent Dirichlet Allocation Model.

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Hoyer, Marcel. "Scalability of Topic Map Systems". 2011. https://ul.qucosa.de/id/qucosa%3A17229.

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The purpose of this thesis was to find approaches solving major performance and scalability issues for Topic Maps-related data access and the merging process. Especially regarding the management of multiple, heterogeneous topic maps with different sizes and structures. Hence the scope of the research was mainly focused on the Maiana web application with its underlying MaJorToM and TMQL4J back-end.

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33

Franscasmara, Raviqul Haidir, i 法蘭馬拉. "Optimizing Quality of Service (QoS) Parameters of Topics for Data Distribution Service (DDS) Systems". Thesis, 2018. http://ndltd.ncl.edu.tw/handle/be3b5z.

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碩士
國立中央大學
資訊工程學系
107
Recent trends in net-centric systems motivate the development of information management capabilities that ensure the right information is delivered at the right place efficiently within specified time-range to satisfy the quality of service (QoS) requirements in many different environments. Data Distribution Service middleware offers a solution with the use of Quality of Service (QoS) Policies as a set of characters that drive a given behavior of the service so it may able to fulfill those requirements. QoS Policies has a wide range of attributes that can be applied to the Entity objects interacting within the system such as publisher, subscriber, topic etc. for example there are a total of 11 QoS Policies applicable to the Topic entity, however, it is difficult to find an optimal combination of these policies and their appropriate value. In this thesis we propose a way to optimize the performance (loss rate and latency) of a particular system design by using only the QoS Policy applicable to Topic entity. We use correlation analysis and the specification of QoS Policies for the collected dataset from our experiment to find the impact for each QoS policy toward the performance. The final result we found out that the combination of QoS Policies for a particular system design that able to optimize the performance of loss rate are Reliability & Durability QoS while to improve the performance of latency is Deadline QoS.

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Lelo, de Larrea Andrade Enrique. "Topics in Simulation: Random Graphs and Emergency Medical Services". Thesis, 2021. https://doi.org/10.7916/d8-xf7v-8z92.

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Simulation is a powerful technique to study complex problems and systems. This thesis explores two different problems. Part 1 (Chapters 2 and 3) focuses on the theory and practice of the problem of simulating graphs with a prescribed degree sequence. Part 2 (Chapter 4) focuses on how simulation can be useful to assess policy changes in emergency medical services (EMS) systems. In particular, and partially motivated by the COVID-19 pandemic, we build a simulation model based on New York City’s EMS system and use it to assess a change in its hospital transport policy. In Chapter 2, we study the problem of sampling uniformly from discrete or continuous product sets subject to linear constraints. This family of problems includes sampling weighted bipartite, directed, and undirected graphs with given degree sequences. We analyze two candidate distributions for sampling from the target set. The first one maximizes entropy subject to satisfying the constraints in expectation. The second one is the distribution from an exponential family that maximizes the minimum probability over the target set. Our main result gives a condition under which the maximum entropy and the max-min distributions coincide. For the discrete case, we also develop a sequential procedure that updates the maximum entropy distribution after some components have been sampled. This procedure sacrifices the uniformity of the samples in exchange for always sampling a valid point in the target set. We show that all points in the target set are sampled with positive probability, and we find a lower bound for that probability. To address the loss of uniformity, we use importance sampling weights. The quality of these weights is affected by the order in which the components are simulated. We propose an adaptive rule for this order to reduce the skewness of the weights of the sequential algorithm. We also present a monotonicity property of the max-min probability. In Chapter 3, we leverage the general results obtained in the previous chapter and apply them to the particular case of simulating bipartite or directed graphs with given degree sequences. This problem is also equivalent to the one of sampling 0–1 matrices with fixed row and column sums. In particular, the structure of the graph problem allows for a simple iterative algorithm to find the maximum entropy distribution. The sequential algorithm described previously also simplifies in this setting, and we use it in an example of an inter-bank network. In additional numerical examples, we confirm that the adaptive rule, proposed in the previous chapter, does improve the importance sampling weights of the sequential algorithm. Finally, in Chapter 4, we build and test an emergency medical services (EMS) simulation model, tailored for New York City’s EMS system. In most EMS systems, patients are transported by ambulance to the closest most appropriate hospital. However, in extreme cases, such as the COVID-19 pandemic, this policy may lead to hospital overloading, which can have detrimental effects on patients. To address this concern, we propose an optimization-based, data-driven hospital load balancing approach. The approach finds a trade-off between short transport times for patients that are not high acuity while avoiding hospital overloading. To test the new rule, we run the simulation model and use historical EMS incident data from the worst weeks of the pandemic as a model input. Our simulation indicates that 911 patient load balancing is beneficial to hospital occupancy rates and is a reasonable rule for non-critical 911 patient transports. The load balancing rule has been recently implemented in New York City’s EMS system. This work is part of a broader collaboration between Columbia University and New York City’s Fire Department.

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Sengkey, Clief Hendro, i Clief Hendro Sengkey. "A Topic-based with Sentiment-aware Approach of Recommending Audiences for Information Sharing in Social Network Services". Thesis, 2017. http://ndltd.ncl.edu.tw/handle/wek6zg.

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碩士
長庚大學
資訊工程學系
105
With the increasing number of content produced and consumed over the social network services, sharing the information with appropriate audiences is becoming helpful to initiate the usefulness of information. The similar topics can be found in the status message, but the difference of sentiments about them are confident. However, the previous study to audience recommendation on the information sharing was not designed to deal with contents sentiment. This thesis proposes a new approach for recommending users with sentiment-aware. We consider the topic of interest for identifying the user interests by leveraging state-of-the-art topic modeling with knowledge bases. In this method, we incorporate correlation between the sentiments of readers and the given information in inferring user’s topic of interest. We evaluate our approach based on a Twitter dataset and English Wikipedia. Our findings show that the proposed approach can precisely recommend users on content sentiment and topic of interest. We conclude that this approach can be adopted in different social networks platform for information sharing.

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36

Walton, Michael. "Power mad: a case of professional services". 2015. http://hdl.handle.net/10454/9460.

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No
This case highlights the complexities involved in the management of a group of professionally qualified specialists housed in a business unit 200 miles away from the corporate headquarters. Providing a unique set of niche products and services this specialist group functioned as a semi-autonomous business unit. Without adequate regular supervision from Head Office (HQ), internal competition and rivalry resulted in conflict, acrimony and tension which unsettled the staff, caused staff illness and created a toxic working environment.

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Janvier, Florence. "Optimization of Parameters Used in Predictive Models for Respirator Cartridge Service Life for Toxic Organic Vapors". Thèse, 2017. http://hdl.handle.net/1866/20072.

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Ho, Szu-Jung, i 何思蓉. "The Creation Of Ironic Public Service Poster – A Case Study On The Topics Of Environment, Society And EGO". Thesis, 2016. http://ndltd.ncl.edu.tw/handle/rvb995.

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碩士
國立臺中科技大學
商業設計系碩士班
104
Nowadays, more and more designs of public service posters have used the ironic technique to attract audience. The word irony is actually originated by the inversion method in the rhetoric, which is not only used in texts, but also commonly seen in the field of visual communication recently. Ironic posters can bring people strong visual impressions and profound emotions, which is easier to trigger reflection than the general approaches; in addition, appropriate use of ironic technique can enhance the overall visual tension of the poster. This study first gives an overview of irony from text rhetoric to image symbols, and then aggregates techniques of image expression, finally turns into the simplification process of the information symbols. The author conducts creation based on the exploration mentioned above. The overall of nine posters are divided into three categories of "environment", "society" and "ego", all of which are people-centered and extended to the theme that all beings should coexist peacefully. However, the nature and human are always exposed to risks such as the over-exploitation of environment and the concerns of food safety. Besides the damages on the environment, human beings also suffer from mental defects caused by physical disabilities. Thus, if the balance between human and the nature is damaged, both of them will be impacted by each other seriously. Finally, as people no longer accept information only from prints due to the well-developed technology of Internet, the poster elements are decomposed and recombined into dynamic images to facilitate the online publishing and fast spread. It’s suggested from the results of this study that human should emphasize on importance of the environment, society and ego and create a win-win future that is healthy, sustainable and efficient.

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Sirriyeh, R. (See also Harrison R. )., R. Lawton, P. Gardner i Gerry R. Armitage. "Reviewing studies with diverse designs: the development and evaluation of a new tool". 2012. http://hdl.handle.net/10454/7013.

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RATIONALE, AIMS & OBJECTIVE: Tools for the assessment of the quality of research studies tend to be specific to a particular research design (e.g. randomized controlled trials, or qualitative interviews). This makes it difficult to assess the quality of a body of research that addresses the same or a similar research question but using different approaches. The aim of this paper is to describe the development and preliminary evaluation of a quality assessment tool that can be applied to a methodologically diverse set of research articles. METHODS: The 16-item quality assessment tool (QATSDD) was assessed to determine its reliability and validity when used by health services researchers in the disciplines of psychology, sociology and nursing. Qualitative feedback was also gathered from mixed-methods health researchers regarding the comprehension, content, perceived value and usability of the tool. RESULTS: Reference to existing widely used quality assessment tools and experts in systematic review confirmed that the components of the tool represented the construct of 'good research technique' being assessed. Face validity was subsequently established through feedback from a sample of nine health researchers. Inter-rater reliability was established through substantial agreement between three reviewers when applying the tool to a set of three research papers (kappa = 71.5%), and good to substantial agreement between their scores at time 1 and after a 6-week interval at time 2 confirmed test-retest reliability. CONCLUSIONS: The QATSDD shows good reliability and validity for use in the quality assessment of a diversity of studies, and may be an extremely useful tool for reviewers to standardize and increase the rigour of their assessments in reviews of the published papers which include qualitative and quantitative work.

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LI, ZONG-TING, i 李宗廷. "The Study on the Relationships among Service Quality, Customer Satisfaction, and Repurchase Intention: Using Chinese Tonic Food Ginger Duck Store as an Examples". Thesis, 2017. http://ndltd.ncl.edu.tw/handle/82676593318860794578.

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碩士
國立高雄應用科技大學
財富與稅務管理系碩士在職專班
105
The performance of this study is to examine the relationship between the qualities of service, customer satisfaction and repurchase intention of ginger duck stew restaurant. In this study, customers at “Chinese Tonic Food Ginger Duck Store” restaurant in Renwu district, Kaohsiung city as the research object. The results show: 1. the customer experienced the height quality of service, showing a good satisfaction feedback, repurchase service is very high. 2. The service quality of customer satisfaction was a significant positive impact. 3. Customer satisfaction is a significant positive impact on the repurchase intention.

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Jaishil, Jessica. "Business plan for a food service platform for travelers "YummyTrip"". Master's thesis, 2019. http://hdl.handle.net/10071/21421.

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The incredible growth of Tourism boosted national economy development and shaped the country strategy in the past decade, which was elected in 2018, the best global destination. Inspired by two great areas of interest of mine – Tourism and Hospitality areas – and stimulated by the year I lived abroad, this project was born. The following business plan is entitled YummyTrip, a digital platform - available on desktop and mobile app - conceived to save time and offer convenience and thus, promoting optimal gastronomic experiences. The services provided by the YummyTrip answer to the question “Where to eat” while presenting two alternative solutions: (1) a food delivery service and (2) a referrals and online restaurants reservation system. The business plan has the purpose of analysing the sustainability of the business and structuring a strategic plan for its implementation. It takes account of a literature review focused on Entrepreneurship, E-Business and Tourism, followed by the explanation of the business idea and the brand identity. Furthermore, a key part of the plan conjunction is the strategic chapter, which includes a market and competition analysis, the deliberation of the strengths and weaknesses of the new business and the development of the canvas business model. At last, a financial consideration to confirm the viability of the enterprise.
O exponente crescimento do Turismo, em Portugal, impulsionou o desenvolvimento da economia e marcou a estratégia do país na última década, sendo reconhecido como melhor destino mundial em 2018. Fruto da inspiração do ano que vivi no estrangeiro e de duas grandes áreas de interesse pessoal – o Turismo e a Restauração – nasce o projeto YummyTrip. Este plano de negócios tem como fundamento a criação da YummyTrip, uma plataforma digital desenhada e pensada para turistas – disponível em desktop e mobile app – com o propósito de trazer valor acrescentado à experiência do turista, mais especificamente, a experiência gastronómica. Os pilares da plataforma são a rentabilização do tempo e a conveniência dos serviços oferecidos. Os serviços oferecidos pela plataforma respondem à questão “Onde comer?”, propondo duas soluções: (1) um serviço de entrega de refeições com um modelo alternativo ao existente e (2) um sistema de sugestões e reservas de restaurantes online. O plano de negócios tem o propósito de analisar a sustentabilidade do negócio e de estruturar a estratégia para a sua implementação. Como parte integrante deste documento, consta a revisão de literatura que se desencadeia com os conceitos de Empreendedorismo, e-Business e Turismo. Segue-se a problematização e a explicação da solução e da ideia que argumenta a criação da startup YummyTrip. Esta secção inclui, ainda, a descrição da identidade da marca. O capítulo de Estratégia tem grande relevância no plano, considerando a análise do Mercado e da concorrência, a ponderação das oportunidades e desafios que a organização pode vir a enfrentar e a implementação do modelo canvas. Por último, um estudo financeiro que avalia a viabilidade da empresa.

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42

Cássio, Pedro Miguel Nunes de Gouveia e. "Boutique hotels: Understanding service quality dimensions through the analysis of online reviews". Master's thesis, 2021. http://hdl.handle.net/10071/24229.

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The Boutique Hotels, small-scale accommodations focused on design and experience, are a subsector of tourism in fast development and expansion. At the moment, in Portugal, there are more than 50 accommodations listed as Boutique Hotels, each with specific points of differentiation. Thus, this study aims to identify and analyze the various dimensions and attributes that take part in the Boutique Hotel experience, as well as understand how the experience of each guest varies according to its traveler type (family, business, friends, alone or couple) and how each one of these attributes impacts the overall consumer satisfaction. At a time when it is impossible to ignore the impacts of the Covid-19 pandemic on the tourism sector, this study also aims to deepen on how the Boutique Hotel industry was impacted by this new reality, predicting its consequences in the next years. In order to achieve such objectives, 2 studies were applied independently. Initially, a content analysis of online reviews left by visitors of 12 Boutique Hotels in Portugal was carried out. Subsequently, 3 managers of Portuguese Boutique Hotels were interviewed in order to complement the information collected in the previous study. The results of this analysis revealed that the main attributes of a Boutique Hotel Experience are: Breakfast, Room, Surrounding Area, Hotel, Recommend the Stay, Arrival Day and Staff. Moreover, the results prove that each traveler type values different attributes during their stay in Boutique Hotels. At the same time, this research allowed to detail the main attributes that lead guests into positively or negatively rate their experience in Boutique Hotels. Finally, the results of this study point to an exponential growth of the Boutique industry over the next few years, particularly in urban areas, in the aftermath of the Covid-19 pandemic. This dissertation contributes to filling a gap in the literature regarding Boutique Hotels, and allows the managers of these accommodations, in Portugal and other corners of the world, to withdraw opportunities and suggestions for improvement for their hotels.
Os Hotéis Boutique, alojamentos de pequena dimensão focados em design e experiência, são um subsector do turismo em franco desenvolvimento e expansão. Apenas em Portugal, existem, à data, mais de 50 alojamentos listados como Hotéis Boutique, cada um com pontos de diferenciação específicos. Desta forma, o presente estudo visa identificar e analisar as várias dimensões e atributos que compõem a experiência em Hotéis Boutique, assim como compreender de que forma a experiência de cada hóspede varia de acordo com o tipo de viajante (em família, em trabalho, com amigos, sozinho ou em casal) e de que forma cada um destes atributos impacta a satisfação geral do consumidor. Paralelamente, num momento em que se torna impossível ignorar os impactos da pandemia de Covid-19 no setor do turismo, o presente estudo pretende aprofundar de que forma a indústria dos Hotéis Boutique foi impactada por esta nova realidade, prevendo as suas consequências nos próximos anos. De forma atingir os objetivos citados, 2 estudos foram aplicados de forma independente. Inicialmente, foi efetuada uma análise de conteúdo de avaliações online deixadas por visitantes de 12 Hotéis Boutique em Portugal. Posteriormente, 3 gestores de Hotéis Boutique portugueses foram entrevistados de forma a complementar as informações recolhidas no estudo anterior. Os resultados desta análise revelaram que os principais atributos associados à experiência em Hotéis Boutique são: Pequeno-almoço, Quarto, Área Circundante, Hotel, Recomendação da Estadia, Dia de Chegada e Staff. Em concordância, os resultados comprovam que cada tipo de viajante valoriza atributos distintos durante a sua estadia em Hotéis Boutique. Adicionalmente, esta pesquisa permitiu detalhar quais os principais atributos que conduzem os hóspedes a classificar positivamente e negativamente a sua experiência em Hotéis Boutique. Por fim, os resultados deste estudo apontam para um crescimento exponencial da indústria Boutique durante os próximos anos, particularmente em zonas urbanas, no rescaldo da pandemia de Covid-19. Esta dissertação contribui para o preenchimento de uma lacuna na literatura relativamente a Hotéis Boutique e permite que os gestores destes alojamentos, em Portugal e restantes cantos do mundo, retirem oportunidades e sugestões de melhoria para os seus hotéis.

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Paterson, Tanya. "Disenfranchised workers : a view from within the public service". Thesis, 2011. https://vuir.vu.edu.au/21317/.

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This research examines the experiences of disenfranchised workers in the Australian Public Service. The best methodology for my study is a hybrid. A hybrid that takes the wisdom of ethnographic case studies, phenomenology, feminist post-structuralism and narrative theories to make sense of the stories of people working within organisations that have failed, traumatised, belittled, ignored, bullied and destroyed them. The study looks at the experiences of twenty disenfranchised workers who labelled themselves as disenfranchised. This thesis is about the abused, the mistreated, and the disenfranchised. Of opportunities lost and perceived injustices. I believe the voices of the disenfranchised public servants are silenced by supervisors, colleagues and the system itself. This study aims to give legitimacy to their complaints, document their stories and chronicle their mistreatment at the hands of public supervisors who are often brutalised themselves. The Public Service workplace becomes like a violent family. We all learn what we see, not what we read or are told. And so the culture of dysfunction is passed from underling to boss and workers suffer. These actions ripple throughout public servants’ lives. Literature around the disenfranchised worker is growing. This study documents the experiences of disenfranchised workers and unmutes their voices. These experiences are important and contemporary issues to enable people to live a life of consequence.

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Afonso, Joana Patrícia Fernandes. "Service recovery strategies to negative online reviews on restaurant business: A case study on Zomato". Master's thesis, 2020. http://hdl.handle.net/10071/21263.

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The occurrence of a service failure can take consumers to easily publish negative comments on social media platforms as review websites, which leads to the need for service providers to adopt service recovery strategies. In the online environment these strategies commonly take the form of management responses given by companies to negative reviews. Also, by analysing these comments, companies are able to identify failures and adopt actions and changes in the business to correct them. However, there is a scarcity of studies that explored how restaurants use service recovery strategies to deal with negative reviews. To fill this gap, an exploratory and qualitative analysis was conducted on 531 responses given by the management of 14 restaurants regarding negative comments on Zomato and interviews were carried out with some of these restaurant’ managers. The findings identify 12 management response strategies to deal with negative reviews: thanking, apology, invitation for a new visit, self-promotion, promise of change, explanation, standard reply, express feeling, request a new contact, suggest, deny problem and offer compensation. It was possible to conclude that most of the restaurants use these strategies in a similar way, as well as negative reviews led to business improvements classified in 11 recovery strategies: information update, information sharing, reviews database maintenance, environment adaptation, food quality improvement, packaging quality improvement, change in food and drinks confection, recipes innovation, change in booking procedure, staff training and staff supervision. In relation to these strategies, it was found that restaurants use them in a more diversified way.
A ocorrência de falhas no serviço pode levar os consumidores a publicarem comentários negativos em plataformas de social media como os websites de reviews, pelo que as empresas necessitam de adotar estratégias de recuperação do serviço. No contexto online estas estratégias tomam comumente a forma de respostas gerenciais. Também pela análise destes comentários é possível identificar falhas e adotar ações para as corrigir. Contudo, existe uma escassez de estudos que exploraram a forma como os restaurantes usam estratégias de recuperação do serviço para lidar com os comentários negativos. Para preencher esta lacuna realizou-se uma análise exploratória e qualitativa a 531 respostas gerenciais de 14 restaurantes a comentários negativos no Zomato e foram realizadas entrevistas com alguns dos gerentes desses restaurantes. Os resultados identificam 12 estratégias de respostas dadas aos comentários negativos: agradecimento, pedido de desculpa, convite para nova visita, auto-promoção, promessa de mudança, explicação, resposta padrão, mostrar sentimento, solicitação de novo contacto, sugestão, negação do problema e oferecer compensação. Concluiu-se ainda que no geral a maioria dos restaurantes usam estas estratégias de forma semelhante e as reviews negativas levam a alterações nos restaurantes, classificadas em 11 estratégias: atualização de informações, partilha de informações, manutenção de base de dados de comentários, adaptação do ambiente, melhoria da qualidade da comida, melhoria da qualidade da embalagem, mudança na confecção dos alimentos e bebidas, inovação de receitas, mudança nos procedimentos de reservas, formação dos empregados e supervisão dos empregados. Em relação a estas estratégias verificou-se que os restaurantes as usam de forma mais diversificada.

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Leiria, Catarina Andrade dos Santos. "Quality of the service provided by Stay Hotel Lisboa Aeroporto: Analysis of online reviews and strategies for improvement". Master's thesis, 2021. http://hdl.handle.net/10071/24032.

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Due to an increasing tourism offer, travelers look for memorable and unique experiences along the whole journey. Furthermore, the technology has been changing the game more than ever, and thus customer feedback, especially the online one, is shaping the whole industry. As such, to succeed and differentiate themselves in the current context, destinations and all organizations related to the tourism and hospitality industry must be able to deliver an outstanding service. In this context, the objective of the current project is to assess the quality of the service provided by Stay Hotel Lisboa Aeroporto, through the analysis of their online reviews on Booking.com with the Leximancer software. The aim consists of identifying the main themes in guests’ comments shared online and understand which aspects must be improved. This analysis will also be performed segmenting the comments by “rating given”, “room type”, and “traveler type”. Out of 1711 reviews analyzed, 12 general themes were identified: “staff”, “room”, “location”, “(value for) money”, “stay”, “night”, “service”, “everything”, “pleasant”, “noise”, “comfort” and “recommend”. Overall, gusts were satisfied with their experience at Stay Hotel Lisboa Aeroporto, as almost 60% gave the highest rating possible in their review, whereas only around 2% of the comments corresponded to the lowest ratings (2 and 1). Shortly, guests were pleased with the hotel’s staff, location, service, and value for money. However, several issues were identified in the online feedback provided by the reviewers, and it is recommended that the hotel addresses them in an appropriate way.
Devido à crescente oferta no setor do turismo e hospitalidade, os turistas procuram cada vez mais experiências memoráveis e únicas. Por outro lado, a tecnologia tem mudado a indústria de forma notória e, portanto, o feedback dos consumidores, especialmente o digital, tem moldado a mesma. Assim, para terem sucesso e se diferenciarem no contexto atual, os destinos e todas as empresas cuja atividade está relacionada com a indústia têm que ser capazes de proporcionar um serviço excecional. Neste contexto, o objetivo deste projeto passa por avaliar a qualidade do serviço prestado pelo Stay Hotel Lisboa Aeroporto, através da análise dos comentários partilhados pelos seus clientes na plataforma Booking.com e recorrendo ao software Leximancer. Procura-se identificar os temas mais comuns existentes no feedback feito online e compreender quais os aspetos a melhorar pelo hotel. Esta análise também será feita por “classificação atribuída”, “tipologia do quarto” e “tipo de viajante”. Dentro dos 1711 comentários recolhidos, foram identificados 12 temas gerais: “staff”, “quarto”, “localização”, “dinheiro (relação custo-benefício)”, “estadia”, “noite”, “tudo”, “agradável”, “barulho”, “comforto” e “recomendo”. No geral, os clientes ficaram satisfeitos com a experiência oferecida, visto que quase 60% atribuiu a classificação mais alta à sua estadia, enquanto que somente 2% dos comentários correspondiam às duas classificações mais baixas (2 e 1). Em suma, os clientes ficaram agradados com o staff, a localização, o serviço e a relação custo-benefício do hotel. No entanto, foram identificados vários aspetos nos comentários recolhidos que prejudicavam a estadia, situação que deve ser resolvida da melhor forma possível.

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Ncube, Thato. "Investigating experiences of foundation phase educators and the support they receive in teaching HIV and AIDS topics in the classroom : a case study of two public schools in Johannesburg". Diss., 2014. http://hdl.handle.net/10500/19016.

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The problem this research seeks to address is the support educators receive in teaching HIV and AIDS topics in the classroom. The reason for the choice of topic is to contribute to the revival of HIV and AIDS education in all schools in South Africa. This exploratory study uses the empowerment theory and presents the qualitative research findings based on in-depth interviews with six educators, four school managers and two parents. Thematic content analysis is used to analyse the data. The study found out that the Department of Education had in the past two years provided training workshops for principals of schools, educators and peer educators in the last two years yet the findings from the two schools under study painted a different picture all together. Findings from the interviews show that any support from the Department of Education or any other stakeholder involved in education, such as the Teacher Unions, happened some years ago. Some of the respondents were not very comfortable on this topic as to most of them HIV and AIDS education is not really being taught as it used to years ago. Finally, the research made some recommendations to these two schools on what could be done as a way of reviving HIV and AIDS education to help children and youths to grow up better able to challenge HIV and AIDS. This is in line with the Southern and Eastern Africa Consortium for Monitoring Educational Quality (SACMEC) 2011 report that the education sector has a critical role to play in terms of the delivery of effective HIV and AIDS prevention and awareness programmes. The findings were important as they highlighted the need for the Department of Education to monitor and evaluate the implementation of HIV and AIDS policies in all public schools. They also they gave recommendations on the way forward on HIV and AIDS education in primary schools.
Health Studies
M.A. (Social Behaviour Studies in HIV and AIDS)

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Heyns, Tanya. "A journey towards emancipatory practice development". Thesis, 2008. http://hdl.handle.net/10500/3046.

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Rapid changes in the healthcare environment increase the need for nurse practitioners to be motivated, knowledgeable and skilled in order to ensure quality patient care. Accident and emergency units are challenging environments and by ensuring that nurse practitioners work in an enabling environment, they should be motivated, skilled and knowledgeable and be able to think critically to enhance their own professional growth and emancipated practice. This in turn may increase the nurse practitioners’ job satisfaction, which in turn encourage job retention and may influence patient outcomes positively. A journey towards a shared vision namely “emancipatory practice development” was undertaken in an accident and emergency unit of a Level III public hospital. Following the diagnosis of an emergency situation, action research was applied to change the perceived toxic environment to an enabling environment. The study was conducted within the critical social theory paradigm and descriptive, explorative and contextual in nature. Both qualitative and quantitative approaches were utilised. Throughout the action research for practitioners project, collaboration enhanced the emancipation of the nurse leaders, as key drivers of the process, as well as the nurse practitioners. Short and long-term actions were planned, implemented and amended based on observations and reflection following each cycle of the project. During this process a toxic environment was changed to an enabling environment, in which nurse practitioners were retained and additional spin-offs followed. Guidelines for the application and implementation of the process as utilised in this study were compiled to guide others who experience similar challenges.
Health Sciences
D.Litt. et Phil. (Health Studies)

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Lagarto, Maria Inês Lameiras Crisóstomo Pinheiro Pinto. "As faces (in)visíveis do alcoolismo: o papel do serviço social no diagnóstico e na prevenção nos serviços de apoio e acompanhamento social". Doctoral thesis, 2021. http://hdl.handle.net/10316/95338.

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Tese no âmbito do Programa Interuniversitário de Doutoramento em Serviço Social da Faculdade de Psicologia e de Ciências da Educação da Universidade de Coimbra, em associação com a Faculdade de Ciências Humanas da Universidade Católica Portuguesa, apresentada à Faculdade de Psicologia e de Ciências da Educação da Universidade de Coimbra.
O Alcoolismo é um dos maiores problemas de saúde pública, tanto a nível mundial como na sociedade portuguesa, quer pela sua prevalência e gravidade, quer pelo seu impacto social. A multidimensionalidade e carater sistémico do Alcoolismo, requerem a adoção de estratégias de avaliação e intervenção que permitam dar uma resposta mais eficaz a este relevante problema social. O Serviço Social, pela diversidade dos contextos organizacionais e problemáticas em que intervém, pode ter, a par de outras disciplinas profissionais, um papel relevante na sua abordagem, quer ao nível do despiste e diagnóstico, quer na motivação para tratamento, na reinserção social e na prevenção. Neste enquadramento, adotando uma abordagem qualitativa, a presente investigação consistiu na realização dum estudo descritivo e compreensivo das trajetórias de vida dos doentes alcoólicos e da atuação não só dos serviços de apoio e acompanhamento social, bem como do profissional de Serviço Social. Apresentando um quadro analítico do Alcoolismo, enquanto fenómeno e problema social, o estudo começa por discutir as questões ligadas à concetualização, passando a demonstrar o seu impacto no contexto português, refletindo finalmente sobre a intervenção e a eventual relevância do Serviço Social neste âmbito. Metodologicamente, tendo por base uma amostragem por conveniência, num primeiro eixo recorreu-se à realização de 62 entrevistas a doentes alcoólicos, acompanhados por Grupos de Auto-Ajuda, Comunidades Terapêuticas e/ou Centro de Acolhimento Temporário. Essas entrevistas tiveram em vista não só o reconhecimento dos problemas sociais mais associados ao consumo de álcool, como também o mapeamento dos contextos em que os doentes se movem. Para além destes objetivos pretendeu-se identificar as instituições a que os doentes mais recorrem ao longo da sua história de consumo e as situações em que as suspeitas e sinais de alcoolismo são mais evidenciadas. Os dados recolhidos foram analisados numa perspetiva biográfica, que permitiu a reconstituição das trajetórias do consumo e dos percursos institucionais e, em simultâneo, o reconhecimento de práticas efetivas (ou não) de despiste, referenciação e prevenção. Um segundo eixo teve por base a técnica da observação participante a um grupo de diversos representantes de distintos serviços sociais, reunidos num encontro de discussão da intervenção sobre os Problemas Ligados ao Álcool. A partir da modalidade observação-participação, pretendeu-se apreender as perceções, práticas e perspetivas dos assistentes sociais nesta problemática específica, na tentativa de identificar e compreender os fatores que influenciam a sua atuação. Os resultados desta investigação confirmam, por um lado, a relação sistémica e multidimensional entre Alcoolismo e fatores e problemas de ordem social. Por outro lado, identificaram-se diversas trajetórias dos doentes ao nível do consumo e da sua relação com os serviços, apontando para um prolongamento da história natural da doença e uma intervenção, diagnóstico, tratamento e reabilitação tardios. A realidade e o discurso profissional ilustram ainda as necessidades e dificuldades que condicionam a intervenção social neste contexto, nomeadamente ao nível de recursos humanos e físicos e de articulação institucional, bem como no que respeita ao reconhecimento da doença e das suas especificidades e complexidades. Por fim, o presente estudo aponta inequivocamente para o relevante papel dos grupos de auto-ajuda, enquanto estruturas de acompanhamento (in)formal dos doentes e suas famílias, a todos os níveis da intervenção, antes, durante e após o tratamento, da vertente preventiva à reinserção na comunidade, e ainda com uma ação fundamental no reforço para a manutenção da abstinência.
Alcoholism is one of the biggest public health problems worldwide and in portuguese society, both because of its prevalence and severity, and because of its social impact. The multidimensionality and systemic character of alcoholism require the adoption of assessment and intervention strategies that allow a more effective response to this relevant social problem. The Social Service, due to the diversity of the organizational and problematic contexts in which it intervene, may have, along with other professional disciplines, a relevant role in its approach, both in terms of screening and diagnosis, in motivating treatment, in social reintegration and in prevention. In this sense, starting from a qualitative research, was carried out a descriptive and comprehensive study of the life trajectories of alcoholic patients and the performances of not only the support and social monitoring services, as well as the Social Work professionals. Presenting an analytical framework of Alcoholism, as a phenomenon and social problem, the study begins by discussing the issues related to conceptualization, starting to demonstrate its impact in the portuguese context, finally reflecting on the intervention and the possible relevance of Social Work in this context. Methodologically, based on convenience sampling, in a first axis, 62 interviews were carried out with alcoholic patients, accompanied by Self-Help Groups, Therapeutic Communities and / or Temporary Reception Center. The goal of those interviews was not only to recognize the social problems most associated with alcohol consumption, but also to map the contexts in which the patients move. Beyond these aims, it pretend to identify the institutions they use the most throughout their history of consumption and the situations in which the suspicions and signs of alcoholism are most evident. The data collected were analysed from a biographical perspective, which allowed the reproduction of consumption trajectories and institutional paths and, simultaneously, the recognition of screening, referral and prevention, effective (or not), practices. A second axis was based on the participant observation technique to a group of diverse representatives of different social services, gathered in a meeting to discuss the intervention on Alcohol Related Problems. From the observation-participation modality, it was intended to seize the perceptions, practices and perspectives of social workers in this specific problem, to identify and understand the factors that influence their performance. The results of this investigation confirm, by one hand, the systemic and multidimensional relationship between alcoholism and social factors and problems. On the other hand, different trajectories of patients were identified in terms of consumption and their relationship with services, pointing to the extension of the natural history of the disease and late intervention, diagnosis, treatment and rehabilitation. The reality and the professional discourse also illustrate the needs and difficulties that confine social intervention in this context, namely in terms of human and physical resources and institutional link, as well in what concerns to the recognition of the disease and its specificities and complexities. Finally, the present study unequivocally points to the relevant role of self-help groups, as structures of (in) formal monitoring of patients and their families, at all levels of intervention, before, during and after treatment, since the preventive strand to the community reintegration, and also with a fundamental action in strengthening to the maintenance of abstinence.

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Domingues, Rosália da Trindade. "Motivação e compromisso com a qualidade de serviço dos colaboradores de primeira linha no setor hoteleiro: impacto das necessidades e da oferta de benefícios". Master's thesis, 2021. http://hdl.handle.net/10071/24251.

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Considerando o nível de necessidades sentido pelos colaboradores de primeira linha do setor hoteleiro face à oferta de benefícios, torna-se relevante compreender o efeito desta relação no desempenho dos colaboradores e na vantagem competitiva das empresas. Tendo por base as teorias da autodeterminação e das necessidades de Maslow, e o modelo Job Demands-Resources (JD-R), a presente pesquisa propõe que o efeito das necessidades individuais no engagement, no compromisso com a qualidade de serviço e na motivação, por meio do burnout, difere de acordo com os diferentes níveis de oferta de benefícios. Analisou-se a variável mediadora burnout e a variável moderadora oferta de benefícios, na relação entre as necessidades dos colaboradores de primeira linha e o seu desempenho, ao nível do engagement, do compromisso com a qualidade de serviço da motivação. Utilizou-se uma amostra de 338 colaboradores com funções de Receção ou Serviço de Food and Beverage (F&B) em hotéis de 3, 4 e 5 estrelas, da Região Centro e da Área Metropolitana de Lisboa (NUTS II). Os resultados revelaram que contextos em que existem necessidades individuais e o nível de oferta de benefícios é baixo ou intermédio, são responsáveis por reduções no engagement, no compromisso com a qualidade de serviço e na motivação, por intermédio do burnout. Admite-se que o estudo possa contribuir para a pesquisa e prática, ao identificar a não satisfação das necessidades como um mecanismo que condiciona o desempenho dos colaboradores no setor hoteleiro.
Considering the level of needs felt by front-line employees in the hospitality industry, in relation to the offer of benefits, it is relevant to understand the effect of this relationship on employee performance and the company's competitive advantage. Based on the self-determination theory, Maslow's needs theory, and Job Demands-Resources (JD-R) model, this research proposes that the effect of individual needs on engagement, commitment to service quality, and motivation, through burnout, differs according to different levels of the offer of benefits. We analyzed the mediating role of burnout and the moderating role of the offer of benefits in the relationship between the needs of frontline employees and their performance in terms of engagement, commitment to service quality and motivation. We analyzed the data from a sample of 338 employees working in the area of Reception or in the Food and Beverage (F&B) Service in 3, 4 and 5-star hotels, located in the Central Region and in the Lisbon Metropolitan Area (NUTS II). The results revealed that contexts, in which there are individual needs and the offer of benefits is low or intermediate, are responsible for a reduction in engagement, commitment to service quality, and motivation, through burnout. The current study may contribute to research and practice because it identifies that failure to meet the needs is a mechanism that affects employee performance in the hospitality industry.

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Finciuc, Gabriela. "A qualidade do serviço dos hotéis durante o Covid-19". Master's thesis, 2021. http://hdl.handle.net/10071/24722.

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A 11 de março de 2020 o Covid-19 foi declarado como pandemia pelo diretor da World Health Organization, Tedros Adhnom Ghebreyesus. Este surto está em investigação, contudo tem-se vindo a espalhar pelo resto do mundo provocando consequências tremendas em diversas áreas. Dada a nova situação vivida e de acordo com o relatório “Tackling coronavirus (Covid- 19): Tourism Policy Responses” da OCDE, com o novo vírus e em simultâneo com as medidas de contração do mesmo a economia do turismo internacional sofreu uma redução de 45% a 70%. Em Portugal a situação não é diferente, sendo o turismo um dos setores mais afetados. Muito do impacto do covid-19 no turismo em Portugal, tem-se refletido na baixa ocupação dos alojamentos ou mesmo no seu fecho, no desemprego provocado ou até na perda de receitas. Porém este trabalho tem como objetivo estudar outra face do turismo que poderá também ter sido influenciada pela nova pandemia vivida, a qualidade do serviço prestado pelos hotéis. Assim com base no modelo SERVQUAL, ferramenta que estuda a qualidade, adaptado, e com o objetivo de entender de que modo a qualidade do serviço dos hotéis foi ou não influenciada pela pandemia vivida, se os hóspedes se encontram satisfeitos ou não, foram recolhidos 212 questionários. Constatou-se que durante a pandemia as dimensões que carecem de mais importância por parte dos hóspedes são as “Normas Covid” e a “Segurança”, sendo estas as que melhor explicam o sentimento de satisfação dos mesmos. De um modo geral, verificou-se que apesar da situação atípica vivida em Portugal, os hóspedes sentem-se globalmente satisfeitos. Espera-se que os resultados obtidos sirvam de incentivo para o aprofundamento deste tema e que através das limitações e sugestões de pesquisa futuras se aplique o modelo utilizado a outros setores de serviço prejudicados pelo Covid-19.
On march 11, 2020 Covid-19 was declared a pandemic by World Health Organization Director Tedros Adhnom Ghebreyesus. This outbreak is under investigation, however it has been spreading across the rest of the world causing tremendous consequences in several areas. Given the new situation and according to the report “Tackling coronavirus (Covid-19): Tourism Policy Responses” by the OECD, with the new virus and simultaneously with the measures to reduce it, the economy of international tourism suffered a reduction of 45% to 70%. In Portugal, the situation is no different, with tourism being one of the most affected sectors. Much of the impact of covid-19 on tourism in Portugal has been reflected in the low occupancy of accommodation or even its closing, the unemployment caused or even the loss of income. However, this work aims to study another face of tourism that may also have been influenced by the new pandemic experienced, the quality of service provided by hotels. Thus, based on the SERVQUAL model, a tool that studies quality, adapted, and with the objective of understanding how the quality of service in hotels was or was not influenced by the pandemic experienced and whether guests are satisfied or not, 212 questionnaires were collected. It was noted that during the pandemic the dimensions that need more importance on the part of the guests are the “Covid Standards” and “Safety”, which are the ones that best explain their feeling of satisfaction. In general, it was found that despite the atypical situation experienced in Portugal, guests feel satisfied overall. It is hoped that the results obtained will serve as an incentive to deepen this theme and that, through limitations and suggestions for future research, the model used will be applied to other service sectors affected by Covid-19.

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