Książki na temat „Service recovery”

Wies, Jana. Weiterempfehlungen mit Service-Recovery. Wiesbaden: Springer Fachmedien Wiesbaden, 2018. http://dx.doi.org/10.1007/978-3-658-22063-1.

Gershman, Brickner & Bratton., red. Resource recovery information service. [Washington, D.C.]: Gershman, Brickner & Bratton, 1985.

Service recovery: Fixing broken customers. Portland, Or: Productivity Press, 1995.

Dunn, Peter. Recovery service for young victims. [S.l.]: [Community Care], 2003.

Spyrakopoulos, S. K. Service recovery. Service failures and recoveries in financial services: The customers' perspective. Manchester: UMIST, 1996.

Clacher, E. J. Service failure and service recovery in U.K. theme parks. Manchester: UMIST, 1997.

Elwell, Hugh. NHS the road to recovery. London: Centre for Policy Studies, 1986.

1947-, Weinstein Jenny, red. Service user involvement and recovery in mental health. London: Jessica Kingsley Publishers, 2010.

Johnston, Robert. The service quality factors: Satisfaction, dissatisfaction and recovery. [s.l.]: typescript, 1993.

Complaint management excellence: Creating customer loyalty through service recovery. London: Kogan Page, 2012.

National Institute on Drug Abuse. Community and Professional Education Branch i National Institutes of Health (U.S.), red. Recovery training and self-help: In-service training curriculum. Rockville, MD (5600 Fishers Lane, Rockville 20857): U.S. Dept. of Health and Human Services, Public Health Service, National Institutes of Health ; National Institute on Drug Abuse, Office of Science Policy, Education, and Legislation, Community and Professional Education Branch, 1993.

1964-, McDonald David A., i Pape John, red. Cost recovery and the crisis of service delivery in South Africa. London: Zed Books, 2002.

A, McDonald David, i Pape John, red. Cost recovery and the crisis of service delivery in South Africa. London: Zed Books, 2002.

Office, Northern Ireland Audit. Compensation Recovery Unit: Maximising the recovery of social security benefits and health service costs from compensators. Belfast: Stationery Office, 2011.

Newton, Erin. Assault and recovery: A manual for training rape crisis volunteers. Raleigh, N.C: Office of Services to Victims of Sexual Assault, North Carolina Council on the Status of Women, 1985.

Tiong, Tan Ngoh, Rowlands Allison i Yuen Francis K. O, red. Asian tsunami and social work practice: Recovery and rebuilding. New York: Haworth Press, 2006.

King, Kathleen M. Ambulance providers: Costs and expected Medicare margins vary greatly. Washington, D.C: United States Government Accountability Office, 2007.

Western Australia. Dept. of Computing & Information Technology., red. Disaster recovery and contingency planning manual. Perth: The Dept., 1989.

Koc, E., red. Service failures and recovery in tourism and hospitality: a practical manual. Wallingford: CABI, 2017. http://dx.doi.org/10.1079/9781786390677.0000.

United States. General Accounting Office., red. National Park Service: Flood recovery efforts at Yosemite National Park, California. Washington, D.C. (P.O. Box 37050, Washington, D.C. 20013): The Office, 1999.

Challenges and obstacles wounded and injured service members face during recovery. Washington: U.S. G.P.O., 2008.

Contingency planning and disaster recovery strategies. Charleston, S.C: Computer Technology Research Corp., 1994.

Adedeji, Adebayo. Pay, productivity and public service: Priorities for recovery in sub-Saharan Africa. New York: Unicef, 1995.

Resolving patient complaints: A step-by-step guide to effective service recovery. Gaithersburg, Md: Aspen, 1995.

Snake River Salmon Recovery Team. Snake River Salmon Recovery Team: Final recommendations to National Marine Fisheries Service. [Portland?, Or: The Team?, 1994.

Resolving patient complaints: A step-by-step guide to effective service recovery. Wyd. 2. Boston: Jones and Bartlett Publishers, 2003.

Smith, Amy K. A model of customer satisfaction with service encounters involving failure and recovery. Cambridge, Mass: Marketing Science Institute, 1998.

Shrestha, Mahendra Pd. Effect of introducing an 'Afternoon Pay Clinic' on service utilization and cost recovery. New Delhi: Population Council, 2007.

Charnley, Susan. Socioeconomic assessment of Forest Service American Recovery and Reinvestment Act projects: Eight case studies. Portland, OR: U.S. Dept. of Agriculture, Forest Service, Pacific Northwest Research Station, 2011.

J, Jakes Pamela, Schelhas John i Pacific Northwest Research Station (Portland, Or.), red. Socioeconomic assessment of Forest Service American Recovery and Reinvestment Act projects: Eight case studies. Portland, OR: U.S. Dept. of Agriculture, Forest Service, Pacific Northwest Research Station, 2011.

Huppert, Daniel D. Economics of Snake River salmon recovery: A report to the National Marine Fisheries Service. Seattle: School of Marine Affairs, College of Ocean and Fishery Sciences, University of Washington, 1995.

Office, National Audit. The Department of Trade and Industry Redundancy Payments Service: Management and recovery of debt. London: The Stationery Office, 1996.

Alcoholics Anonymous. World Service Meeting. Service-- basic to personal recovery and A.A. unity: 15th World Service Meeting, Auckland, New Zealand, October 4-8, 1998 : final report. New York: Alcoholics Anonymous World Services, 1999.

Recovery the native way: A client reader. Charlotte, NC: Information Age Pub. Inc., 2009.

Recovery the Native way: A therapist's manual. Charlotte, N.C: IAP, 2008.

Charnley, Susan. Socioeconomic assessment of Forest Service American Recovery and Reinvestment Act projects: Key findings and lessons learned. Portland, OR: U.S. Dept. of Agriculture, Forest Service, Pacific Northwest Research Station, 2012.

Dwyer, Patrick. How will cost recovery programs affect the service capacities of large agencies by the year 2000? [Sacramento, Calif: Commission on Peace Officer Standards and Training, Command College Class X], 1990.

Toigo, Jon William. Disaster recovery planning: Preparing for the unthinkable. Wyd. 3. Upper Saddle River, N.J: Prentice Hall PTR, 2003.

Baker, Edward K. Analysis of Hurricane Andrew economic damage and recovery options for the boating, marina and marine service industries. Gainesville, FL: Florida Sea Grant College Program, University of Florida, 1993.

Toigo, Jon William. Disaster recovery planning: Strategies for protecting critical information. Wyd. 2. Upper Saddle River, N.J: Prentice Hall PTR, 2000.

Toigo, Jon William. Disaster recovery planning: For computers and communication resources. New York: John Wiley, 1996.

Davies, Sophie. Mental health recovery heroes past and present: A handbook for mental health care staff, service users and carers. Brighton, UK: Pavilion, 2011.

United States. Congress. House. Committee on Post Office and Civil Service. Authorizing the use of official mail to aid in the location and recovery of missing children: Report (to accompany S. 1195) (including the cost estimate of the Congressional Budget Office). [Washington, D.C.?: U.S. G.P.O., 1985.

Rehkopf, Ed. Service Recovery - Are Your Service Apologies at Risk? Lulu Press, Inc., 2019.

Leiba, Tony, Philip Kemp, Liz Green, Aloyse Raptopoulos i Humphrey Greaves. Mental Health, Service User Involvement and Recovery. Kingsley Publishers, Jessica, 2009.

Koch, Erdogan, Aybeniz Akdeniz Ar, Umut Avci, Gulnil Aydin i Melissa A. Baker. Service Failures and Recovery in Tourism Hospitality. CABI, 2017.

Redbooks, IBM. A Dba's View of Ims Online Recovery Service. Ibm, 2001.

Clark, Paul Alexander. Making It Right Training Tools: Successful Service Recovery. HCPro, 2006.

Strategic customer management: Enhancing customer retention and service recovery. BusinesscrA F T, 2000.

Blokdyk, Gerardus. Recovery As a Service a Complete Guide - 2020 Edition. Emereo Pty Limited, 2020.