Rozprawy doktorskie na temat „Service industry”
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Tsang, Kee Fu Nelson. "Measuring service and service culture in the tourism industry". online access from Digital Dissertation Consortium, 2007. http://libweb.cityu.edu.hk/cgi-bin/er/db/ddcdiss.pl?3299876.
Pełny tekst źródłaLau, Nga Lok. "Service recovery in airline industry". Thesis, University of Macau, 2006. http://umaclib3.umac.mo/record=b1636417.
Pełny tekst źródłaSoma, Ichiro. "Analysis of energy service industry". Thesis, Massachusetts Institute of Technology, 1994. http://hdl.handle.net/1721.1/34086.
Pełny tekst źródłaSchnabel, Elaine Barbetta. "Quality in service and industry". Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1994. http://www.kutztown.edu/library/services/remote_access.asp.
Pełny tekst źródłaLi, Yi-Min. "A service quality performance evaluation model for hotel service". Thesis, University of the West of Scotland, 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.283048.
Pełny tekst źródłaBowman, Earle Lindel. "Empowerment : lip service or guest service /". Online version of thesis, 1993. http://hdl.handle.net/1850/12011.
Pełny tekst źródłaBarnes, Jonavan. "Measuring service quality in the low-cost airline industry". Thesis, University of Stirling, 2017. http://hdl.handle.net/1893/24938.
Pełny tekst źródłaChowdhury, Soumitra. "Service Logic in Digitalized Product Platforms : A Study of Digital Service Innovation in the Vehicle Industry". Doctoral thesis, Högskolan i Halmstad, Människa och Informationsteknologi (MI-lab), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-29574.
Pełny tekst źródłaOu, Yang, i Li Zijian. "Innovation and its influence in LBS industry : Jiepang in China". Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-12131.
Pełny tekst źródłaBjarnhagen, Rikard. "Service Enhancer Tool : Design of a new Service Enhance Tool for Metso refiners". Thesis, Umeå universitet, Institutionen för tillämpad fysik och elektronik, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-79533.
Pełny tekst źródłaCheng, Kai-sing Steve. "Internet service provider industry in Hong Kong /". Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19882002.
Pełny tekst źródłaHogg, Gillian. "Service quality in business advisory services : the case of the public relations industry in Scotland". Thesis, University of Stirling, 1996. http://hdl.handle.net/1893/2583.
Pełny tekst źródłaAkram, Asif. "Value Network Transformation : Digital Service Innovation in the Vehicle Industry". Doctoral thesis, Högskolan i Halmstad, Människa och Informationsteknologi (MI-lab), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-30153.
Pełny tekst źródłaReDi2Service
Cheng, Kai-sing Steve, i 鄭啓誠. "Internet service provider industry in Hong Kong". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B31268651.
Pełny tekst źródłaSegura, Christoph. "Customer service quality in the construction industry". Thesis, Massachusetts Institute of Technology, 1991. http://hdl.handle.net/1721.1/13420.
Pełny tekst źródłaAnderson, Richard B. 1952. "New product development in the service industry". Thesis, Massachusetts Institute of Technology, 1987. http://hdl.handle.net/1721.1/14845.
Pełny tekst źródłaTitle as it appeared in M.I.T. Graduate List, June 1987: New product development in the service sector.
Bibliography: leaves 97-98.
by Richard B. Anderson.
M.S.
Chan, Chun-leung. "Market research of home video editing service /". [Hong Kong : University of Hong Kong], 1992. http://sunzi.lib.hku.hk/hkuto/record.jsp?B13302103.
Pełny tekst źródłaArgouslidis, Paraskevas C. "The service elimination process : an empirical investigation into the British financial services sector". Thesis, University of Stirling, 2001. http://hdl.handle.net/1893/16787.
Pełny tekst źródłaRavjee, Bhavesh. "The impact of corporate entrepreneurship on service innovation in the financial services industry". Diss., University of Pretoria, 2017. http://hdl.handle.net/2263/59755.
Pełny tekst źródłaMini Dissertation (MBA)--University of Pretoria, 2017.
zk2017
Gordon Institute of Business Science (GIBS)
MBA
Unrestricted
Suhonen, Susanne. "Industry evolution and shakeout mechanism : the case of the internet service provider industry /". Helsinki : Helsinki School of Economics, 2002. http://aleph.unisg.ch/hsgscan/hm00061149.pdf.
Pełny tekst źródłaRen, Min. "Behavioural intentions in the motel industry : an empirical analysis". Diss., Lincoln University, 2008. http://hdl.handle.net/10182/1097.
Pełny tekst źródłaZhang, Ronglin. "Complex System Optimization : Subtask of Interactive Service Supporting System in Modern Service Industry". Thesis, Uppsala University, Department of Information Technology, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-98324.
Pełny tekst źródłaThis report is a work description and summary for complex system optimization which is a sub-task of interactive service supporting system in modern service industry.
There are seven parts in total of the report. The first part is project introduction. It introduces the origin and general background of the project. The second part is a summary of pre-study work, including the pros and cons of existing approaches and techniques to be used in the project. The third part is the system design. It not only gives functional requirements, indicates runtime environment, but also describes in detail the system architecture and several basic but important design ideas. The fourth part is the system implementation. The final system release is also given in the end of this part. Afterwards is conclusion part which sums up the whole work. In the end, there are abbreviations list and references for this report.
Löfgren, Ludvig, i Anna Östlund. "Service Brand Avoidance : A qualitative study of the drivers in the service industry". Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Marketing and Logistics, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-30270.
Pełny tekst źródłaKress, Markus. "Intelligent business process optimization for the service industry". Karlsruhe KIT Scientific Publ, 2009. http://d-nb.info/1002579678/04.
Pełny tekst źródłaPusaksrikit, Paween. "How does Knowledge Management improve the Service Industry?" Thesis, Jönköping University, JIBS, Business Informatics, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-590.
Pełny tekst źródłaIn twenty-first century, the industry competes heavily. Entrepreneurs try to use technology to develop their business. However, using technology generates high costs. So companies need to find a new way to survive by using the existing resources to gain maximum benefit. Knowledge management is one of interesting alternatives as it can deliver competitive advantage such as greater competencies and synergy, more balanced decisions and less errors, more creativity and innovation, broader collaboration and knowledge sharing, and easier links to expertise and deeper understanding.
This paper deals with various aspects of knowledge management particularly concentrating on knowledge sharing in service industry. Issues in the context of different data sources and the research with qualitative methodology create the in-depth knowledge to understand how to do knowledge work for gaining competitive advantage. The emphasis is placed on analysis and evaluation of problems and barriers of both cases as applied from all data collection.
In the paper, each chapter has the following set-up. Chapter 2 highlights methodology. The qualitative approach has been used to obtain information and provide data analysis. A complete analysis of knowledge management has been developed by using a case study method with secondary data to analyze how service industry uses knowledge management to manage in its sector. Chapter 3 gives theoretical frame of reference. The definitions of knowledge and culture are explained. Problems and barriers of knowledge sharing are also presented. Chapter 4 gives analysis. Conclusion is presented in the final chapter. The findings show that to improve service and customer satisfaction, the industry has to find out and use knowledge management appropriately. Knowledge management helps reducing time to find information and sharing decision making. For the last part, the discussion and recommendation from culture and knowledge affecting knowledge management in the companies has been reported. Because of the time limitation of the study, the paper focuses only on the section of service industry. An area for further study would be using other research methods such as interview to gain more in-depth understanding and survey to increase reliability and validity of this topic.
Larsen, Christer-Andre. "Financial Aspects of the Online Gaming Service Industry". Thesis, Norges teknisk-naturvitenskapelige universitet, Institutt for telematikk, 2011. http://urn.kb.se/resolve?urn=urn:nbn:no:ntnu:diva-13492.
Pełny tekst źródłaMohra, Majid. "Service delivery process in the retail banking industry". Thesis, University of Nottingham, 2001. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.288973.
Pełny tekst źródłaHo, Lai-chu, i 何麗珠. "Waste management in in-flight catering service industry". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2000. http://hub.hku.hk/bib/B42575394.
Pełny tekst źródłaWong, Yiu-Man. "Service-based strategy in the air express industry". Thesis, University of Warwick, 2001. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.368860.
Pełny tekst źródłaKhan, Amin. "Percieved service quality in the air freight industry". Thesis, Cranfield University, 1993. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.359442.
Pełny tekst źródłaCheng, Shao-Cheng, i 鄭紹成. "Service Failure, Service Recovery and Customer Respond in Service industry". Thesis, 1997. http://ndltd.ncl.edu.tw/handle/92372228512882135112.
Pełny tekst źródła文化大學
國際企業管理研究所
85
Although the issues of service failure, service recovery and customer respond had been discussed by researchers, the moderating effect of service recoveryon customer respond remain unclearly. Therefore the problem of this study is intending to find out customer respond to service failure regarding to its service recovery. 803 copies of CIT questionnaire survey was taken as the empirical data and the findings are as follows:56.4% of these people think that it is good to receive service recovery. However, 43.6% of them thinks that it is bad. Such result shows that it still can not satisfy customer even if service recovery has been taken. Customer gives highest evaluation when service recovery comes free charge. On the contrast, the lowest evaluation comes to no service recovery. Apart from oral apology, additional physical things surely enhance service evaluation. The influence of service recovery on purchase intention is positive. Different service recovery satisfaction degree shows different purchase intention. The higher the satisfaction degree,the more positive the purchase intention. The moderating effect of service recovery on customer complain behavior(CCB) is also positive. The customer whodid not receive service recovery, their CCB will be private complain(47.39%) and voice complain(36.97%). The percentage has significant changing.Goodwin & Ross proposes that interaction fairness causes different customer response. The research based on this concept. From the reasoning process, it can also imply interaction fairness to the influence of service recovery on CCB. That is a serendipity of this study.
Chen, Chia-Wen, i 陳佳玟. "The Comparison on Factors Affecting Adoption of Cloud Computing Service for Small and Medium Service Industry and Technical Services Industry". Thesis, 2015. http://ndltd.ncl.edu.tw/handle/75392709014303601492.
Pełny tekst źródła國立高雄第一科技大學
行銷與流通管理研究所
103
Currently, cloud computing is the development trend of information technology. Taiwanese companies are mostly small and medium-sized enterprises (SMEs). The service sector is the main part of the whole industry. Also, the lack of resources for SMEs result in the output value of service sector declining in recent years. To enhance the competiveness of SMEs, Adoption of cloud computing service is a good tool. However, the successful adoption of cloud computing service for SMEs is few. To enhance the successful rate of cloud service adoption, to understand factors affecting SMEs adoption of cloud service. Therefore, this study collected factors that affect Taiwanese enterprises adopting cloud service and constructed a three layer factor table based on theoretical frameworks of ‘Technology - Organization – Environment’ (TOE). A pairwise questionnaires was designed and distributed to experts of service industry and technical service industry of SMEs. Then analytic network process (ANP) is used to obtain weightings of factors. Finally, this study made a deeply comparative analysis and provide some implications and contributions. The results can provide a reference for SMEs adopting cloud computing service, cloud computing service providers for drawing customized marketing strategies and for government drawing a cloud service promotion policy so as to assist SMEs successfully adopting cloud computing service to enhance the competiveness of SMEs.
Wang, Kuan-Wen, i 王冠文. "Innovational Service of Beauty Industry". Thesis, 2009. http://ndltd.ncl.edu.tw/handle/16350629968866047348.
Pełny tekst źródła國立交通大學
工業工程與管理系所
97
The main objective of this study is to present an analysis of innovated products and services for beauty industry based on the needs and consumer behaviors of Taiwanese consumers. The ability of capturing consumers’ needs and interests is the key to success for developing new products. Scenario approach is user-oriented strategy for new product design. Scenario approach can be utilized to identify the market demands. This study utilized the questionnaires to collect the information of Taiwanese consumers regarding the beauty products and services. According to Cluster Analysis, Taiwanese consumers can be classified into one of the three categories – self awareness, social acceptance, and self image promotion. After that, combining the survey result of Taiwanese consumers and the scenario approach, “Dream Stage”, “Eco Beauty Center”, and “Fitness Monitor”, are the innovational products that cater to the three consumer categories. Finally, using the decision tree model and Visual Basic for Applications (VBA) to classify a new consumers to one of the three beauty clusters. It can promote the innovational products and services effectively. The result of this study suggests innovational products and services suitable for each consumer cluster. It’s also provides good references for future study, industrial products and services development.
薛朝龍. "Relationship Marketing in Service Industry". Thesis, 1997. http://ndltd.ncl.edu.tw/handle/64451978794452732811.
Pełny tekst źródłaHo, Cheng-Yi, i 何正義. "The study on Service Facility allocation in Service Industry". Thesis, 1998. http://ndltd.ncl.edu.tw/handle/78822595339861366228.
Pełny tekst źródła逢甲大學
土地管理研究所
86
Owing to the growth of economy in the recent years,the productivity and the amount of population involved in the service industries are increased significantly.With the service industries,there have been many problems management. Lines area common phenomenon in the service industries and effect the customer''s impression of the service system.Furthermore ,in the service system, customers are involved in the procedure of the services.In the other words, to achieve a more efficient management system. By using the measurement of the customer''s tolerable queuing time as the foundation of the queuing management in service industries and the point of view of the industry engineering,we can divide the queue management into a system design part and an operation managementpart.The designed model in the queuing system and the method of operation management can be set up separately in order to get the optimal adjustment in the resources of the service. It satisfies the customer''s different needs and solves problemsin the queuing manbagement.
Chun-Yi, Yu, i 余俊儀. "Service Failure and Service Gap in the Restaurant Industry". Thesis, 2010. http://ndltd.ncl.edu.tw/handle/05803941729361865841.
Pełny tekst źródła大葉大學
人力資源暨公共關係學系
99
The purpose of this study is to investigate the expectation gap of the conceptual model of service quality (PZB). The participants in this study were from restaurants’ industry. Through the cognitive perspectives of interviewing the service providers and the analyzing the negative consuming experiences of customers, this study is with the “Subjective Sequential Incidents Technique” (SSIT) method to find out the difference between recognition from customers and service providers about the service failures, and present categories and definitions of four recognition gaps. With the second type of the recognition gaps, it was divided into eight forms. Taking advantage of them, this study analyzed and generalized for redeeming the inexperienced part of customers in the past on the conceptual model of service quality (PZB).
Lin, Kun Liang, i 林昆諒. "Empirical Study on Service Quality of Information Service Industry". Thesis, 1994. http://ndltd.ncl.edu.tw/handle/16983399841916862020.
Pełny tekst źródłaLee, Shin-Han, i 李詩涵. "Employees’ Proactive Service Behavior in the Information Service Industry". Thesis, 2013. http://ndltd.ncl.edu.tw/handle/38920366708804521422.
Pełny tekst źródła國立臺北大學
企業管理學系
101
Due to the E-Business and the internationalization trend, here are already 72.78 percent of Taiwan enterprises adopt the ERP system. Information services industry has deeply rooted in each industry, helping internal members to communicate more quickly, accurately, and to improve the efficiency of the enterprises. However, there are few studies on the Information Service Industry, especially in the aspect of service behavior. Based on the relevant literature of proactive behavior and proactive postsales service, this research proposes a model of the proactive service behavior and which through self-efficacy to connect each pre-factors. This research collected 250 observation from staffs of information service companies. This research found that the proactive service behavior is affected by self-efficacy. Furthermore, this study shows that three proposed antecedents can trigger proactive service behavior through self-efficacy. Overall this research is show a consideration of the key managerial and implications in Information service industry.
Chen, Yu-Pin, i 陳玉彬. "The Innovative Service and Service Quality in Internet Service Channel-VPN Industry". Thesis, 2012. http://ndltd.ncl.edu.tw/handle/29csk7.
Pełny tekst źródła國立臺北科技大學
管理學院經營管理EMBA專班
100
Due to the rapid progress of technology and communication development applications in the market in recent years, Telecommunications services are driven to the field of multiple services. Traditional exclusive market has been insufficient to meet the actual demands from the enterprise market, to let industry and channels face more challenges and threats. To face the external competition in this industry with the same services, and apply the price competition to plunder the users and the markets in such a competitive business environment, we must be able to find the product differentiations to enhance the products competitive advantage in order to sustained profitability and sustainable competitive advantages. The industry differences within the market segments are also very important, so the enterprise''s business strategy is also important for the company to meet customer demands. We must first understand what the company basic customers’ demands to adopt customer-oriented point of view, but not the non-product-oriented point of view. It probably makes the original companies in different industries become competitors to the same industry due to the evolution of customer demands and the progress of new technology. This study will examine the part within the industrial services innovation and service quality, and also look for the other opportunities in the VPN (Virtual Private Network) service industry.
"Service marketing: a case study on the automotive service industry". Chinese University of Hong Kong, 1996. http://library.cuhk.edu.hk/record=b5888683.
Pełny tekst źródłaThesis (M.B.A.)--Chinese University of Hong Kong, 1996.
Includes bibliographical references (leaf 93).
ABSTRACT --- p.iii
TABLE OF CONTENTS --- p.v
LIST OF TABLES --- p.vii
ACKNOWLEDGEMENT --- p.viii
Chapter
Chapter I --- BACKGROUND --- p.1
Service Product --- p.1
Passenger Car Market Size --- p.1
Service Providers --- p.1
Size of the Industry --- p.2
Investment Return of the Distributor --- p.3
The Global Market Trend and Strategy --- p.4
Chapter II --- LITERATURE REVIEW --- p.6
Customer Satisfaction --- p.6
Understanding Service --- p.7
Developing the Strategy --- p.8
Tools for Service Marketers --- p.11
Competing through Quality & Productivity --- p.14
An Integrative Framework for Marketing Service --- p.15
Chapter III --- OBJECTIVE & METHODOLOGY --- p.16
Secondary Data Analysis --- p.16
Problem Statement --- p.26
Research Objective --- p.27
Scope --- p.27
Chapter IV --- PERSONAL INTERVIEW --- p.28
Sampling --- p.28
Conducting the Interview --- p.29
Question Guidelines --- p.29
Profile of the Interviewees --- p.30
Summary of the Interview --- p.30
Chapter V --- CUSTOMER SURVEY --- p.34
Methodology --- p.34
The Questionnaire --- p.35
Field Work --- p.38
Findings of the Survey --- p.39
Chapter VI --- CONCLUSION --- p.46
Alternative Strategy One - Cost Leadership --- p.47
Alternative Strategy Two - Product Differentiation --- p.48
Final Remarks --- p.49
APPENDIXES --- p.51
BIBLIOGRAPHY --- p.93
Jhong, Cheng-Yun, i 鍾承運. "An Employee’s Social Capital and Service Innovation in Service Industry". Thesis, 2013. http://ndltd.ncl.edu.tw/handle/88106083561891878231.
Pełny tekst źródła明志科技大學
經營管理系碩士班
101
Innovation has been the focal point of discussions in academics and among practitioners. Studies show that the accumulation of social capital can be achieved via knowledge sharing, interpersonal activities and collaboration among internal members of an organization, and the accumulated social capital can drive innovations. However, scholars have yet to reach a consensus view regarding whether social capital is related to service innovation behavior. This study seeks to fill in the research gap by exploring the relationship between these two factors. This study examines the relationship between social capital and service innovation behavior of members in a given organization in the hotel and restaurant industry (as representatives of the service industry). The sample is the companies with over NT$100 million in capitalization and sizable human capital or public relation resources, according to data from Common Wealth Magazine, China Credit Information Service Ltd and Tourism Bureau, Ministry of Transportation and Communications. A questionnaire survey is conducted to gather sample data. A total of 445 questionnaires are issued and a total of 300 usable ones are returned. This study uses a structural equation model to test the hypotheses. The results indicate that (1) the higher the social capital owned by the employees in the hotel and restaurant industry, the higher their service innovation behavior; (2) gender is a factor that affects individuals’ service innovation behavior in the hotel and restaurant industry. Finally, this study discusses the research findings, presents the management implications and suggests follow-up studies, for the reference of the academics and practitioners.
Farid, Muhammad, i 穆莫德. "Development of Service Innovation Model for the Automobile Service Industry". Thesis, 2019. http://ndltd.ncl.edu.tw/handle/3s4k9c.
Pełny tekst źródła國立高雄科技大學
工業工程與管理系
107
The main aim of this study is to develop a service innovation model for the automobile service industry. This study begins conducted a literature review to identify relevant service innovation model. The aim of this study is to provide a review and an analysis of the literature regarding service innovation models for service industries. In certain, we analyzed study about concept of service innovation, basic model, dimension of model, research method, and industries sample. Using a Systematic Literature Review (SLR) method, we have reviewed publication from a population of 1188 papers during 2011-2016 periods, and then we identified 7 primary studies. From the six points we analyzed, illustrates that basic model that became the references to create conceptual model. In addition to using references derived from service innovation model previously, also built based on theoretical formulations relevant to the concept of innovation. The other side, it gives information that develop a model can be sourced from other theories. Furthermore, the industry that became sample of research needs to be a concern given the characteristics of each industries based on the type of innovation offered in order to accurately measure the service innovation. The result of the literature study, then became an option to compile develop the conceptual of service innovation model. The second develop a service innovation model using structural equation model. The conceptual model adopted with a combination model of den Hertog (2000) and Thakur and Hale (2013). Also using model of Farid and Wiratmadja (2011) to develop manifest variable according automobile industry characteristic. Data about the industry’s perception of service innovation are collected from questionnaires in Kaohsiung, Taiwan. Samples were collected from 61 authorized automobile service centers and 85 respondents to participate answer the questionnaire. The results indicate that customer demand, competition, and a knowledge-based network as enabler’s factors are positively correlated to service innovation. Furthermore, a new service concept, new client interface, new service delivery system, and new technology options are positively related to service innovation. Finally, service innovation has a significant positive effect on firm’s performance. This study developed an effective service innovation model of the automobile service industry.
Wei, Jiayi, i 魏嘉怡. "The Relationships between Beautician Service Behavior and Service Quality on Beauty Service Industry". Thesis, 2011. http://ndltd.ncl.edu.tw/handle/60634529893151068943.
Pełny tekst źródła中國科技大學
運籌管理研究所
99
Abstract Due to the improvement of global economic, biotechnology and medical technology, as well as more people pay attention to health care and body/skin maintenance in recent years, the cosmetology industry is growing very fast and becomes one of the biggest service trades. In this study, we discussed whether the service behavior of cosmetologists can affect the service quality in a positive way and will salary and occupation cause any influence. We surveyed 850 customers in Hsinchu County through questionnaire and retrieved 800 effective questionnaires for analysis. According to the result, the service behavior of biotechnologists will have positive effect on five variables of customers’ feeling, including “tangible”, “reliability”, “feedback”, “certainty” and “sympathy.” Besides, “salary” can affect both service behavior and service quality. According to the result, biotechnology industry could build up its own innovative service value, strengthen cosmetologists’ attitude when serve customers and improve their working ability, or can launch a comprehensive service quality management to provide customers high quality service.
Chen, Chiu-chiung, i 陳秋瓊. "The competitiveness of beauty service industry". Thesis, 2014. http://ndltd.ncl.edu.tw/handle/6wwxes.
Pełny tekst źródła國立中山大學
人力資源管理研究所
102
Working population to total population in the service industry in Taiwan, from 53% in 1980, up to 68.8% to 2011, but service from Taiwan’s contribution to the growth of the industry is not higher than GDP from 2002 to 2010. The average of GDP growth rate of 5.3%, but services contributed only 3.2% which is representative of Taiwan’s service industry there is still much room for growth. Recently government signed ECFA with China and recently the two sides discussed the terms of trade in services, are to explore business opportunities in the service industry. It is not only forward to China and also to serve the international overtaken preparation. By the early small shops expends to multi-function shops and develop deeply, widely and create differentiated for beauty service industry. In this study, three beauty services company through interviews to understand the characteristics and key success factors of the beauty industry. Through case-depth interviews releases and with relevant literature, derive four propositions: Proposition 1: The brand has a positive relationship for competitiveness Proposition 2: Culture is positively related to competiveness Proposition 3: Innovation for competitiveness has a positive relationship Proposition 4: Organizational culture has a positive relationship with the brand From the four propositions, we can derive the following 2 important conclusion: 1. Brand, culture and innovation for competitiveness have a positive relationship, and culture also has a positive relationship with brand. Beauty service is supportive culture though literature reviews. The organization is an open, harmonious, full of trust and support, emphasis on cooperative team. Focus on service and process innovation to retain customer and build up public praise, also the ways to maintain sustainable competitiveness. 2. It is important who have multi-learning and learning to be self-motivated in the beauty services. The certificate of cosmetology is basic. Also need to have a simple medical knowledge, such as traditional Chinese medicine the meridian, essential oils unilateral compound chemical knowledge. Even to the soul must have covered. In additional to solve the problem of appearance, have to solve the psychological problem. Team collaboration service can create customer value but also the best way to get the trust of your customers.
Chen, Li-chi, i 陳麗吉. "EXTERNAL SEARCH BEHAVIOR IN SERVICE INDUSTRY". Thesis, 2000. http://ndltd.ncl.edu.tw/handle/13031854901266903326.
Pełny tekst źródła國立臺灣大學
商學研究所
88
Information search is one of the important steps in the process of consumer purchase strategy. This study attempts to improve the explanation of information-search behavior in service industry. The objective is to measure price-search behavior and non-price search behavior in a more direct way. Limited by finance and time available, this study chooses colleges students as the main interviewees. And choosing high- price service--Foreign language center and low-price service--barber shop as the representative service products. The conclusions of this study are presented as follows: 1.No matter for high-price service or low-price service, the consumption experience and market maven explain significant amounts of variation in price search behavior and non-price search behavior. 2.No matter for high-price service or low-price service, consumers who perceive a wide dispersion of prices will search more price information than consumers who perceive a narrower dispersion of prices. And there is no relationship between non-price search behavior and dispersion of price. When consumer focus on price information, he will do more price search. 3.No matter for high-price service or low-price service, limitation of mobility explain significant amounts of variation in non-price search behavior. That because non-price is a subjective factor, consumers have to experience these service products. So the limitation of mobility is related with non-price search behavior. 4.Only for low-price service product, gender is one factor that will influence price search behavior and non-price search behavior. Female does more information search than male does in low-price service product, because female is more interested in the topic about beauty than male is.
Xie, Li Zhen, i 謝麗貞. "The quality analysis of service industry". Thesis, 1994. http://ndltd.ncl.edu.tw/handle/69821402320418817732.
Pełny tekst źródłaHsieh, Kun-Fen, i 謝坤芬. "The Service Quality of Logistics Industry". Thesis, 2004. http://ndltd.ncl.edu.tw/handle/98718043864586133014.
Pełny tekst źródła淡江大學
國際商學碩士在職專班
94
Industry infrastructure is changed by globalization. The competition between organizations is changed from internal improvement of department functions to external competition of supplying the greatest efficiency of a whole supply chain. Under the idea of division among specialized departments, the third-party logistics company arises at the very moment, but how to use good professional logistics services in order to reach company cost reduction and efficiency is a subject that all enterprises must pay attention to. This research pertains to the description of Tait Marketing and Distribution Co., Ltd. which is the major subject in a case study. Applying in-depth interviews this study tries to explore how to evaluate, expect, and perceive services offered by the logistics industry personnel under a determined supply chain structure. In addition, the impact from the service quality offered by the third-party logistics company on the attitudes toward the outsourcing of distribution practices is also examined. Meanwhile, this study wants to help the logistics company obtain some knowledge of customer''s demand so as to apply resources in the most needed areas that have to get immediate improvements. Based on the result of this study, service quality offered by the third-party logistics company meets the customer''s expectation. Nevertheless, managers of the third-party logistics do not perfectly understand customers’ demand. They frequently neglect the suitability issues of various supply chain services. As a result, resources are deployed in those services items that customers do not pay attention to.
Góis, Diogo. "McDonald´s: quick service restaurants industry". Master's thesis, 2018. http://hdl.handle.net/10362/49553.
Pełny tekst źródłaChiang, Lan-Yin, i 江嵐茵. "Service Innovation for the ESCO Industry". Thesis, 2011. http://ndltd.ncl.edu.tw/handle/32804570871567785150.
Pełny tekst źródła國立交通大學
科技管理研究所
99
This thesis applies an integrated model of innovation intensive services (IIS) to portray the future strategic prospects of Service Innovation for the ESCO Industry. Research methods include literature review, expert interview, questionnaire and statist iced analyses to assess key success factors of value activities and externalities. Results show the present positions as Generic Service / Process Innovation. In the next 5 years, it is expected to move to the position of the Unique Service / Process Innovation. The critical core competences include Design, Validation of Testing, Marketing, Delivery, After Service and Supporting Activities, while the critical externalities activities include Complementary Activitives Supplier, R&D/Science, Technology, Production, Servicing, Market and Other Users. Research results provide a mechanistic understanding of Service Innovation for the ESCO Industry. Meanwhile, they complement current academic references.
Wu, Yi-Jie, i 吳依倢. "Service Quality in Taiwan’s Hairdressing Industry". Thesis, 2017. http://ndltd.ncl.edu.tw/handle/7nz6mj.
Pełny tekst źródła台南應用科技大學
生活服務產業系生活應用科學碩士班
105
Serice quality of the hairdressing industry affects customers that will come back or not. The service quality of the hairdressing industry have a direct impact on the consumers, if the quality of service is to be improved, the quality of services should be measured. Therefore, the purpose of this study is to develop the evaluation criteria of service quality for the hairdressing curriculum in customers.Then we analyze the collected data to extract the main factors. The results found that the scale can be divided into three facets, including " physical environment quality ", " outcome quality ", and " problem solving." The scale consists of 12 items with good reliability and validity. The classification results show that the 5 elements of attractive quality, 5 elements of one-dimensional quality, 1 element of indifferent quality, 1 element of reverse quality.