Artykuły w czasopismach na temat „Service failure”
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Köcher, Sören, i Stefanie Paluch. "“My bad”: investigating service failure effects in self-service and full-service settings". Journal of Services Marketing 33, nr 2 (8.04.2019): 181–91. http://dx.doi.org/10.1108/jsm-03-2018-0096.
Pełny tekst źródłaVan de Walle, Steven. "When public services fail: a research agenda on public service failure". Journal of Service Management 27, nr 5 (17.10.2016): 831–46. http://dx.doi.org/10.1108/josm-04-2016-0092.
Pełny tekst źródłaNguyen, Quoc Nghi, Van Tung Huynh i Van Nam Mai. "The relationships among service failure, service recovery, customer satisfaction and trust at international hospitals: A Case in Vietnam". Uncertain Supply Chain Management 9, nr 4 (2021): 887–96. http://dx.doi.org/10.5267/j.uscm.2021.7.013.
Pełny tekst źródłaKurita, Yusuke, Takumi Ota, Koji Kimita i Yoshiki Shimomura. "A Method for Analyzing Service Failure Causes". Journal on Innovation and Sustainability. RISUS ISSN 2179-3565 3, nr 2 (27.08.2012): 57. http://dx.doi.org/10.24212/2179-3565.2012v3i2p57-66.
Pełny tekst źródłaUm, Taehyee, Taekyung Kim i Namho Chung. "How does an Intelligence Chatbot Affect Customers Compared with Self-Service Technology for Sustainable Services?" Sustainability 12, nr 12 (23.06.2020): 5119. http://dx.doi.org/10.3390/su12125119.
Pełny tekst źródłaGidener, Nazlı Gülfem, i Durmuş Ali Deveci. "An Analysis of Service Failures and Recovery Strategies in the Turkish Third Party Logistics Service Industry". Transactions on Maritime Science 9, nr 1 (20.04.2020): 35–50. http://dx.doi.org/10.7225/toms.v09.n01.003.
Pełny tekst źródłaDewi, Luciana Triani, Nguyen Thi Chinh i Keren Kerviona. "Service Blueprinting to Enhance Restaurant’s Service Process". International Journal of Industrial Engineering and Engineering Management 4, nr 1 (6.06.2022): 123–28. http://dx.doi.org/10.24002/ijieem.v4i1.5506.
Pełny tekst źródłaZhu, Xia, i Judy Zolkiewski. "Exploring service failure in a business-to-business context". Journal of Services Marketing 29, nr 5 (10.08.2015): 367–79. http://dx.doi.org/10.1108/jsm-02-2014-0055.
Pełny tekst źródłaKim, Sooyun. "Effective and Ineffective Service Recovery Recipes in the Peer-to-Peer (P2P) Sharing-Service Model: Using the Fuzzy-Set Qualitative Comparative Analysis (fsQCA) Approach". Sustainability 14, nr 5 (22.02.2022): 2525. http://dx.doi.org/10.3390/su14052525.
Pełny tekst źródłaAnvekar, Sandhya. "Courier Services in India: Concerns for Effective Service Delivery". Ushus - Journal of Business Management 6, nr 2 (11.06.2007): 83–90. http://dx.doi.org/10.12725/ujbm.11.8.
Pełny tekst źródłaJoung, Junegak, Ki-Hun Kim i Kwangsoo Kim. "Data-Driven Approach to Dual Service Failure Monitoring From Negative Online Reviews: Managerial Perspective". SAGE Open 11, nr 1 (styczeń 2021): 215824402098824. http://dx.doi.org/10.1177/2158244020988249.
Pełny tekst źródłaChen, Chia-Yi. "How customer participation influences service failure attribution". Journal of Service Theory and Practice 28, nr 3 (14.05.2018): 298–314. http://dx.doi.org/10.1108/jstp-12-2016-0224.
Pełny tekst źródłaLabajan, Ruth April A., i Pisut Koomsap. "Customer Journey Clue-based Service Failure Prevention". Production Engineering Archives 25, nr 25 (1.12.2019): 21–34. http://dx.doi.org/10.30657/pea.2019.25.05.
Pełny tekst źródłaBambauer-Sachse, Silke, i Landisoa Eunorphie Rabeson. "Service recovery for moderate and high involvement services". Journal of Services Marketing 29, nr 5 (10.08.2015): 331–43. http://dx.doi.org/10.1108/jsm-05-2014-0155.
Pełny tekst źródłaEt al., Dr Sameer Koranne. "PERSPECTIVES OF SERVICE FAILURES IN FINANCIAL SERVICES". Psychology and Education Journal 58, nr 1 (20.01.2021): 5756–63. http://dx.doi.org/10.17762/pae.v58i1.2211.
Pełny tekst źródłaAgu, Agu Godswill. "Implications of Service Failure on Customer Perception and Patronage of Shuttle Services in South East Nigeria". Journal of Economics and Management Sciences 1, nr 1 (18.05.2018): p86. http://dx.doi.org/10.30560/jems.v1n1p86.
Pełny tekst źródłaMasnita, Yolanda, i Sri Vandayuli Riorini. "RECOVERY EMOTIONS ON PERCEIVED JUSTICE". Jurnal Manajemen dan Pemasaran Jasa 11, nr 2 (30.09.2018): 161. http://dx.doi.org/10.25105/jmpj.v11i2.2996.
Pełny tekst źródłaSusskind, Alex, i Anthony Viccari. "A Look at the Relationship between Service Failures, Guest Satisfaction, and Repeat-Patronage Intentions of Casual Dining Guests". Cornell Hospitality Quarterly 52, nr 4 (3.10.2011): 438–44. http://dx.doi.org/10.1177/1938965511419844.
Pełny tekst źródłaMsosa, Steven Kayambazinthu, i Jeevarathnam P. Govender. "Service failure in higher education institutions". International Journal of Educational Management 34, nr 1 (6.01.2020): 45–55. http://dx.doi.org/10.1108/ijem-03-2019-0097.
Pełny tekst źródłaCai, Liping A., i Robert H. Woods. "China's Tourism Service Failure". Cornell Hotel and Restaurant Administration Quarterly 34, nr 4 (sierpień 1993): 30–39. http://dx.doi.org/10.1177/001088049303400408.
Pełny tekst źródłaCai, L. "China's tourism-service failure". Cornell Hotel and Restaurant Administration Quarterly 34, nr 4 (sierpień 1993): 30–39. http://dx.doi.org/10.1016/0010-8804(93)90009-8.
Pełny tekst źródłaSkaalsvik, Hugo. "Service failures in a cruise line context: Suggesting categorical schemes of service failures". European Journal of Tourism Research 4, nr 1 (1.03.2011): 25–43. http://dx.doi.org/10.54055/ejtr.v4i1.60.
Pełny tekst źródłaPoola, Veeresh, Praveen Sam R i Shoba Bindu C. "Reliable Fault Tolerance System for Service Composition in Mobile Ad Hoc Network". International Journal of Electrical and Computer Engineering (IJECE) 9, nr 4 (1.08.2019): 2523. http://dx.doi.org/10.11591/ijece.v9i4.pp2523-2533.
Pełny tekst źródłaXu, Xing'an, Luqi Wang, Lilei Wang i Kaini Xue. "Effects of online service failure on customers' intentions to complain online". Social Behavior and Personality: an international journal 48, nr 10 (7.10.2020): 1–16. http://dx.doi.org/10.2224/sbp.9394.
Pełny tekst źródłaLin, Hsin-Hui, Wan-Chu Yen, Yi-Shun Wang i Yen-Min Yeh. "Investigating consumer responses to online group buying service failures". Internet Research 28, nr 4 (6.08.2018): 965–87. http://dx.doi.org/10.1108/intr-07-2017-0285.
Pełny tekst źródłaKim, Jong-Hyeong, i SooCheong (Shawn) Jang. "Factors affecting memorability of service failures: a longitudinal analysis". International Journal of Contemporary Hospitality Management 28, nr 8 (8.08.2016): 1676–701. http://dx.doi.org/10.1108/ijchm-10-2014-0516.
Pełny tekst źródłaMantey, Nicholas O., i Vannie Naidoo. "Service Quality Failure and Recovery Imperatives: Implications for Airlines Owned by South Africa". Journal of Economics and Behavioral Studies 8, nr 4(J) (5.09.2016): 67–78. http://dx.doi.org/10.22610/jebs.v8i4(j).1364.
Pełny tekst źródłaBahri Ammari, Nedra, Abir Hsouna, Mounia Benabdallah, Anish Yousaf i Abhishek Mishra. "Consumer responses to the failure of self-service banking technology: moderating role of failure stability". International Journal of Bank Marketing 40, nr 3 (24.12.2021): 458–83. http://dx.doi.org/10.1108/ijbm-05-2021-0192.
Pełny tekst źródłaChen, An-Che. "Active and Latent Failures in Customer Services and Opportunities for Quality Innovation for Convenience Stores". International Journal for Innovation Education and Research 5, nr 12 (31.12.2017): 228–36. http://dx.doi.org/10.31686/ijier.vol5.iss12.894.
Pełny tekst źródłaPark, Chan-Kwon, i Chae Bogk Kim. "Performance, Service Satisfaction in Medical Service Failure Situation". Academy of Customer Satisfaction Management 21, nr 1 (30.04.2019): 37–71. http://dx.doi.org/10.34183/kcsma.21.1.3.
Pełny tekst źródłaYoon, Sung-Wook, i Mi-Ok Seo. "Irrecoverable Service Failure and Typology of Service Recovery". Journal of the Korea Academia-Industrial cooperation Society 15, nr 10 (31.10.2014): 6076–83. http://dx.doi.org/10.5762/kais.2014.15.10.6076.
Pełny tekst źródłaTang, Ling-Lang, Shun-Hsing Chen i Chia-Chen Lin. "Integrating FMEA and the Kano Model to Improve the Service Quality of Logistics Centers". Processes 9, nr 1 (29.12.2020): 51. http://dx.doi.org/10.3390/pr9010051.
Pełny tekst źródłaKyriazis, Dimosthenis. "Protection of Service-Oriented Environments Serving Critical Infrastructures". Inventions 3, nr 3 (30.08.2018): 62. http://dx.doi.org/10.3390/inventions3030062.
Pełny tekst źródłaKimberley, Nell, i Charmine EJ Härtel. "Employee/customer interface in a service crisis: Impact of senior management attributes and practices on customer evaluation". Journal of Management & Organization 14, nr 2 (maj 2008): 207–18. http://dx.doi.org/10.1017/s1833367200003400.
Pełny tekst źródłaKimberley, Nell, i Charmine EJ Härtel. "Employee/customer interface in a service crisis: Impact of senior management attributes and practices on customer evaluation". Journal of Management & Organization 14, nr 2 (maj 2008): 207–18. http://dx.doi.org/10.5172/jmo.837.14.2.207.
Pełny tekst źródłaShan, Hongmei, Qiaoqiao Tong, Jing Shi i Qian Zhang. "Risk Assessment of Express Delivery Service Failures in China: An Improved Failure Mode and Effects Analysis Approach". Journal of Theoretical and Applied Electronic Commerce Research 16, nr 6 (21.09.2021): 2490–514. http://dx.doi.org/10.3390/jtaer16060137.
Pełny tekst źródłaTsai, Chia-Ching, Yung-Kai Yang i Yu-Chi Cheng. "Does relationship matter? – Customers’ response to service failure". Managing Service Quality 24, nr 2 (4.03.2014): 139–59. http://dx.doi.org/10.1108/msq-06-2013-0113.
Pełny tekst źródłaShin, Hyunju, Alexander E. Ellinger, David L. Mothersbaugh i Kristy E. Reynolds. "Employing proactive interaction for service failure prevention to improve customer service experiences". Journal of Service Theory and Practice 27, nr 1 (9.01.2017): 164–86. http://dx.doi.org/10.1108/jstp-07-2015-0161.
Pełny tekst źródłaCallan, Roger J., i Jacqueline Moore. "Service Guarantee: A Strategy for Service Recovery". Journal of Hospitality & Tourism Research 22, nr 1 (luty 1998): 56–71. http://dx.doi.org/10.1177/109634809802200106.
Pełny tekst źródłaFox, Alexa K., George D. Deitz, Marla B. Royne i Joseph D. Fox. "The face of contagion: consumer response to service failure depiction in online reviews". European Journal of Marketing 52, nr 1/2 (12.02.2018): 39–65. http://dx.doi.org/10.1108/ejm-12-2016-0887.
Pełny tekst źródłaPark, Geun-Yeong, Hyun-Jun Choi, Jung-Yun Yang i Hwan-Ki Cho. "Service failure should be recovered?" Korean Journal of Hospitality & Tourism 29, nr 8 (31.12.2020): 17–25. http://dx.doi.org/10.24992/kjht.2020.12.29.08.17.
Pełny tekst źródłaWeber, Karin, Cathy H. C. Hsu i Beverley A. Sparks. "Consumer Responses to Service Failure". Cornell Hospitality Quarterly 55, nr 3 (28.05.2014): 300–313. http://dx.doi.org/10.1177/1938965514535246.
Pełny tekst źródłaWard, Amy, Peter Glynn i Kathy Richardson. "Internet service performance failure detection". ACM SIGMETRICS Performance Evaluation Review 26, nr 3 (grudzień 1998): 38–43. http://dx.doi.org/10.1145/306225.306237.
Pełny tekst źródłaBRAHAMS, D. "Failure of a Deputising Service". Lancet 332, nr 8604 (lipiec 1988): 231. http://dx.doi.org/10.1016/s0140-6736(88)92349-5.
Pełny tekst źródłaHolloway, Betsy B., i Sharon E. Beatty. "Service Failure in Online Retailing". Journal of Service Research 6, nr 1 (sierpień 2003): 92–105. http://dx.doi.org/10.1177/1094670503254288.
Pełny tekst źródłaMcIntyre, Dr. "National service framework heart failure". International Journal of Cardiology 74, nr 2-3 (lipiec 2000): 241–42. http://dx.doi.org/10.1016/s0167-5273(00)00279-5.
Pełny tekst źródłaMagnini, Vincent P., i John B. Ford. "Service failure recovery in China". International Journal of Contemporary Hospitality Management 16, nr 5 (sierpień 2004): 279–86. http://dx.doi.org/10.1108/09596110410540249.
Pełny tekst źródłaLaili, Ivatul, Sumiati i Sudjatno. "The effect of service failure on customer loyalty through customer forgiveness and service recovery as mediation variables". International Journal of Research in Business and Social Science (2147- 4478) 11, nr 4 (5.06.2022): 23–29. http://dx.doi.org/10.20525/ijrbs.v11i4.1792.
Pełny tekst źródłaWalton, Andrea, i Margee Hume. "Examining Public Hospital Service Failure: The Influence of Service Failure Type, Service Expectations, and Attribution on Consumer Response". Journal of Nonprofit & Public Sector Marketing 24, nr 3 (lipiec 2012): 202–21. http://dx.doi.org/10.1080/10495142.2012.705179.
Pełny tekst źródłaMsosa, Steven Kayambazinthu. "Service failure and complaints management in higher education institutions". International Journal of Research in Business and Social Science (2147- 4478) 10, nr 3 (1.05.2021): 514–21. http://dx.doi.org/10.20525/ijrbs.v10i3.1098.
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