Gotowa bibliografia na temat „Service failure”
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Artykuły w czasopismach na temat "Service failure"
Köcher, Sören, i Stefanie Paluch. "“My bad”: investigating service failure effects in self-service and full-service settings". Journal of Services Marketing 33, nr 2 (8.04.2019): 181–91. http://dx.doi.org/10.1108/jsm-03-2018-0096.
Pełny tekst źródłaVan de Walle, Steven. "When public services fail: a research agenda on public service failure". Journal of Service Management 27, nr 5 (17.10.2016): 831–46. http://dx.doi.org/10.1108/josm-04-2016-0092.
Pełny tekst źródłaNguyen, Quoc Nghi, Van Tung Huynh i Van Nam Mai. "The relationships among service failure, service recovery, customer satisfaction and trust at international hospitals: A Case in Vietnam". Uncertain Supply Chain Management 9, nr 4 (2021): 887–96. http://dx.doi.org/10.5267/j.uscm.2021.7.013.
Pełny tekst źródłaKurita, Yusuke, Takumi Ota, Koji Kimita i Yoshiki Shimomura. "A Method for Analyzing Service Failure Causes". Journal on Innovation and Sustainability. RISUS ISSN 2179-3565 3, nr 2 (27.08.2012): 57. http://dx.doi.org/10.24212/2179-3565.2012v3i2p57-66.
Pełny tekst źródłaUm, Taehyee, Taekyung Kim i Namho Chung. "How does an Intelligence Chatbot Affect Customers Compared with Self-Service Technology for Sustainable Services?" Sustainability 12, nr 12 (23.06.2020): 5119. http://dx.doi.org/10.3390/su12125119.
Pełny tekst źródłaGidener, Nazlı Gülfem, i Durmuş Ali Deveci. "An Analysis of Service Failures and Recovery Strategies in the Turkish Third Party Logistics Service Industry". Transactions on Maritime Science 9, nr 1 (20.04.2020): 35–50. http://dx.doi.org/10.7225/toms.v09.n01.003.
Pełny tekst źródłaDewi, Luciana Triani, Nguyen Thi Chinh i Keren Kerviona. "Service Blueprinting to Enhance Restaurant’s Service Process". International Journal of Industrial Engineering and Engineering Management 4, nr 1 (6.06.2022): 123–28. http://dx.doi.org/10.24002/ijieem.v4i1.5506.
Pełny tekst źródłaZhu, Xia, i Judy Zolkiewski. "Exploring service failure in a business-to-business context". Journal of Services Marketing 29, nr 5 (10.08.2015): 367–79. http://dx.doi.org/10.1108/jsm-02-2014-0055.
Pełny tekst źródłaKim, Sooyun. "Effective and Ineffective Service Recovery Recipes in the Peer-to-Peer (P2P) Sharing-Service Model: Using the Fuzzy-Set Qualitative Comparative Analysis (fsQCA) Approach". Sustainability 14, nr 5 (22.02.2022): 2525. http://dx.doi.org/10.3390/su14052525.
Pełny tekst źródłaAnvekar, Sandhya. "Courier Services in India: Concerns for Effective Service Delivery". Ushus - Journal of Business Management 6, nr 2 (11.06.2007): 83–90. http://dx.doi.org/10.12725/ujbm.11.8.
Pełny tekst źródłaRozprawy doktorskie na temat "Service failure"
Hope, Peter C. "Service failure and recovery : relational aspects of communication in the service encounter". Thesis, Queensland University of Technology, 2002.
Znajdź pełny tekst źródłaHess, Ronald L. Jr. "The Effects of Employee-Initiated Peripheral Service Failures on Customers' Satisfactions with the Service Organization". Diss., Virginia Tech, 1999. http://hdl.handle.net/10919/27908.
Pełny tekst źródłaPh. D.
Wijaya, Doddy Hendra. "SERVICE FAILURE IN JAKARTA PUBLIC BUS TRANSPORT". Thesis, Karlstad University, Faculty of Economic Sciences, Communication and IT, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-4576.
Pełny tekst źródłaGotsis, V. "Service failure and recovery in UK airlines". Thesis, University of Salford, 2016. http://usir.salford.ac.uk/41175/.
Pełny tekst źródłaMa, Tiejun. "Quality of service of crash-recovery failure detectors". Thesis, University of Edinburgh, 2007. http://hdl.handle.net/1842/2124.
Pełny tekst źródłaNizam, Haitham. "Survival Strategies for Small Independent Full-Service Restaurants". ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/4162.
Pełny tekst źródłaZainol, Noor Azimin. "From service problem to service failure : assessing resort hotel customers' perceptions of acceptability". Thesis, University of Surrey, 2010. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.520483.
Pełny tekst źródłaDallinger, Ioana. "An experimental investigation into the timing of service failure communication". Diss., Virginia Tech, 2021. http://hdl.handle.net/10919/104147.
Pełny tekst źródłaDoctor of Philosophy
Things go wrong all the time in the hospitality industry; knowing how and when to address guests can make or break a business. For restaurants, the unavailability of a menu item is often an uncontrollable occurrence. In a scenario-based experiment, the present study tested guests' reactions to restaurant staff communicating the unavailability of an item early (during introductions) versus late (after the guests were given time to peruse the menu and make choices). The study took into account the type and duration of the relationship between guest and provider, as well as the fact that the guest may either be particularly interested in the unavailable item or indifferent. The results overwhelmingly pointed in one direction: the sooner the issue is communicated to the guests, the better. Respondents who were told early in their dining experience about a menu item being unavailable were significantly more satisfied than their counterparts (who weren't informed until late), and, overall, perceived the provider as more just. Anecdotal evidence shows different approaches to this type of issue but prior empirical evidence appears non-existent as to which approach yields optimal results, so the findings of the present study should be relevant to practitioners trying to retain guests after things have gone wrong.
Ngae, A. Njama Alain Patrick. "After Sales service : Complaint to Service Recovery Improvement". Thesis, Linnéuniversitetet, Ekonomihögskolan, ELNU, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-23031.
Pełny tekst źródłaMa, Jun. "Attribution, Expectation, and Recovery: An Integrated Model of Service Failure and Recovery". Kent State University / OhioLINK, 2007. http://rave.ohiolink.edu/etdc/view?acc_num=kent1186171198.
Pełny tekst źródłaKsiążki na temat "Service failure"
Clacher, E. J. Service failure and service recovery in U.K. theme parks. Manchester: UMIST, 1997.
Znajdź pełny tekst źródłaThe failure factory. New York: Crown Forum, 2008.
Znajdź pełny tekst źródłaCopeland, Thomas E. Fool me twice: Intelligence failure and mass casualty terrorism. Leiden: Martinus Nijhoff, 2007.
Znajdź pełny tekst źródłaHåkansson, Stefan. Konsulerna och exporten 1905-1981: Ett "Government failure"? Lund, Sweden: Lund University Press, 1989.
Znajdź pełny tekst źródłaHåkansson, Stefan. Konsulerna och exporten 1905-1921: Ett "government failure"? Lund, Sweden: Lund University Press, 1989.
Znajdź pełny tekst źródłaConway, Kyle. Everyone says no: Public service broadcasting and the failure of translation. Montreal: McGill-Queen's University Press, 2011.
Znajdź pełny tekst źródłaEveryone says no: Public service broadcasting and the failure of translation. Montreal: McGill-Queen's University Press, 2011.
Znajdź pełny tekst źródłaR, Brown Jeffrey. Influence of service planning decisions on rail transit success or failure. San Jose, CA: Mineta Transportation Institute, College of Business, San José State University, 2009.
Znajdź pełny tekst źródłaToister, Jeff. Service failure: The real reasons employees struggle with customer service and what you can do about it. New York: American Management Association, 2013.
Znajdź pełny tekst źródłaConnellan, E. J. Failure of triumph: The story of Connellan Airways. Alice Springs, N.T: Paradigm Investments, 1992.
Znajdź pełny tekst źródłaCzęści książek na temat "Service failure"
Otegui, Jose Luis. "Failure Mitigation and Extension of Service Life". W Failure Analysis, 251–81. Cham: Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-03910-7_9.
Pełny tekst źródłaEzrin, Myer. "Failure Related to Service Conditions". W Plastics Failure Guide, 279–320. München: Carl Hanser Verlag GmbH & Co. KG, 2013. http://dx.doi.org/10.3139/9783446428829.006.
Pełny tekst źródłaWagner, Florian. "Efficient, Failure-Resilient Semantic Web Service Planning". W Service-Oriented Computing, 686–89. Berlin, Heidelberg: Springer Berlin Heidelberg, 2010. http://dx.doi.org/10.1007/978-3-642-17358-5_59.
Pełny tekst źródłaKim, Kawon, i Melissa A. Baker. "Managing service failure and recoveries". W The Routledge Handbook of Tourism Experience Management and Marketing, 352–60. Abingdon, Oxon ; New York, NY : Routledge, 2020. |Includes bibliographical references and index.: Routledge, 2020. http://dx.doi.org/10.4324/9780429203916-30.
Pełny tekst źródłaKabir, Sandra Mostafa. "Menstrual Regulation Service Delivery". W Prevention and Treatment of Contraceptive Failure, 157–62. Boston, MA: Springer US, 1986. http://dx.doi.org/10.1007/978-1-4684-5248-8_23.
Pełny tekst źródłaYuan, Yunjing, Jing Wang, Yanbo Han, Qianwen Li, Gaojian Chen i Boyang Jiao. "“Failure” Service Pattern Mining for Exploratory Service Composition". W Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, 38–53. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-92635-9_3.
Pełny tekst źródłaWassermann, Bruno, i Wolfgang Emmerich. "Monere: Monitoring of Service Compositions for Failure Diagnosis". W Service-Oriented Computing, 344–58. Berlin, Heidelberg: Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-25535-9_23.
Pełny tekst źródłaNeiat, Azadeh Ghari, Athman Bouguettaya, Timos Sellis i Hai Dong. "Failure-Proof Spatio-temporal Composition of Sensor Cloud Services". W Service-Oriented Computing, 368–77. Berlin, Heidelberg: Springer Berlin Heidelberg, 2014. http://dx.doi.org/10.1007/978-3-662-45391-9_26.
Pełny tekst źródłavan Renesse, Robbert, Yaron Minsky i Mark Hayden. "A Gossip-Style Failure Detection Service". W Middleware’98, 55–70. London: Springer London, 1998. http://dx.doi.org/10.1007/978-1-4471-1283-9_4.
Pełny tekst źródłaHoffman, K. Douglas, Scott W. Kelley i Holly M. Rotalsky. "Restaurant Service Failure and Recovery Analysis". W Proceedings of the 1994 Academy of Marketing Science (AMS) Annual Conference, 193. Cham: Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-13162-7_50.
Pełny tekst źródłaStreszczenia konferencji na temat "Service failure"
Kurita, Yusuke, Koji Kimita, Kentaro Watanabe i Yoshiki Shimomura. "Service Failure Effects Analysis Based on Customer Perspective". W ASME 2013 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2013. http://dx.doi.org/10.1115/detc2013-13663.
Pełny tekst źródłaZhang, Shilei, Ying Wang, Wenjing Li i Xuesong Qiu. "Service failure diagnosis in service function chain". W 2017 19th Asia-Pacific Network Operations and Management Symposium (APNOMS). IEEE, 2017. http://dx.doi.org/10.1109/apnoms.2017.8094181.
Pełny tekst źródłaKurita, Yusuke, Koji Kimita i Yoshiki Shimomura. "A Service Failure Modes Identifying Method to Realize Highly Reliable Services". W ASME 2012 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2012. http://dx.doi.org/10.1115/detc2012-71237.
Pełny tekst źródłaWang, Yi, Rong Chen i Ping Zhao. "The Determinants of Customer Satisfaction after Service Failure and Recovery". W 2007 International Conference on Service Systems and Service Management. IEEE, 2007. http://dx.doi.org/10.1109/icsssm.2007.4280121.
Pełny tekst źródłaLarsson, Lina. "Communication failure in home-help service". W CHI '01 extended abstracts. New York, New York, USA: ACM Press, 2001. http://dx.doi.org/10.1145/634067.634321.
Pełny tekst źródłaLarsson, Lina. "Communication failure in home-help service". W CHI '01 extended abstracts. New York, New York, USA: ACM Press, 2001. http://dx.doi.org/10.1145/634295.634321.
Pełny tekst źródłaCordova, Carlos, Jhobany Tortolero-Rojo, Matthew Klein i Tony Limon. "Return to Service Failure, Cooperative Troubleshooting". W 2019 72nd Conference for Protective Relay Engineers (CPRE). IEEE, 2019. http://dx.doi.org/10.1109/cpre.2019.8765873.
Pełny tekst źródłaWiesmann, Matthias, Peter Urban i Xavier Defago. "An SNMP based failure detection service". W 2006 25th IEEE Symposium on Reliable Distributed Systems (SRDS'06). IEEE, 2006. http://dx.doi.org/10.1109/srds.2006.9.
Pełny tekst źródłaJin Yan, Ying Zhang i Huizhen Pan. "Psychological contract breach and compensation of online customer service failure". W 2009 6th International Conference on Service Systems and Service Management. IEEE, 2009. http://dx.doi.org/10.1109/icsssm.2009.5174920.
Pełny tekst źródłaTian, Chun hua, Jing Xiao, Jin Huang i Felipe Albertao. "Pipe failure prediction". W 2011 IEEE International Conference on Service Operations and Logistics and Informatics (SOLI). IEEE, 2011. http://dx.doi.org/10.1109/soli.2011.5986540.
Pełny tekst źródłaRaporty organizacyjne na temat "Service failure"
Saavedra, Lissette M., Antonio A. Morgan-Lopez, Anna C. Yaros, Alex Buben i James V. Trudeau. Provider Resistance to Evidence-Based Practice in Schools: Why It Happens and How to Plan for It in Evaluations. RTI Press, maj 2019. http://dx.doi.org/10.3768/rtipress.2019.rb.0020.1905.
Pełny tekst źródłaRada, Gabriel. Does the use of mobile phone messaging reminders increase attendance at healthcare appointments? SUPPORT, 2016. http://dx.doi.org/10.30846/161113.
Pełny tekst źródłaRegan, Jack, i Robin Zevotek. Study of the Fire Service Training Environment: Safety and Fidelity in Concrete Live Fire Training Buildings. UL Firefighter Safety Research Institute, lipiec 2018. http://dx.doi.org/10.54206/102376/wxtw8877.
Pełny tekst źródłaAiyar, Yamini, Vincy Davis, Gokulnath Govindan i Taanya Kapoor. Rewriting the Grammar of the Education System: Delhi’s Education Reform (A Tale of Creative Resistance and Creative Disruption). Research on Improving Systems of Education (RISE), listopad 2021. http://dx.doi.org/10.35489/bsg-rise-misc_2021/01.
Pełny tekst źródłaMadrzykowski, aniel, Craig Weinschenk i Joseph Willi. Exposing Fire Service Hose in a Flashover Chamber. UL's Fire Safety Research Institute, kwiecień 2018. http://dx.doi.org/10.54206/102376/tkog7594.
Pełny tekst źródłaIdris, Iffat. Documentation of Survivors of Gender-based Violence (GBV). Institute of Development Studies (IDS), lipiec 2021. http://dx.doi.org/10.19088/k4d.2021.103.
Pełny tekst źródłaBrown, Yolanda, Twonia Goyer i Maragaret Harvey. Heart Failure 30-Day Readmission Frequency, Rates, and HF Classification. University of Tennessee Health Science Center, grudzień 2020. http://dx.doi.org/10.21007/con.dnp.2020.0002.
Pełny tekst źródłaShah, Ayesha, Jan Olek i Rebecca S. McDaniel. Real Life Experience with Major Pavement Types. Purdue University, 2022. http://dx.doi.org/10.5703/1288284317371.
Pełny tekst źródłaPatrick, Rikki. A Diagnostic Analysis of Elementary Principals' Practices which Serve Youth At-Risk of School Failure. Portland State University Library, styczeń 2000. http://dx.doi.org/10.15760/etd.1198.
Pełny tekst źródłaSlattery, Kevin T. Unsettled Aspects of the Digital Thread in Additive Manufacturing. SAE International, listopad 2021. http://dx.doi.org/10.4271/epr2021026.
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