Rozprawy doktorskie: „Public sector agencies”

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Kaijankoski, Eric A. "Cybersecurity information sharing between public–private sector agencies". Thesis, Monterey, California: Naval Postgraduate School, 2015. http://hdl.handle.net/10945/45204.

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Approved for public release; distribution is unlimited
Government agencies, businesses, and individuals alike have become more dependent on technology, and the desire and need for interconnectedness has led to increasing network vulnerability affecting both government and private sectors. Recognizing both government and private sector agencies individually lack the capabilities to defend against cyber threats, President Obama has called for a more robust and resilient cybersecurity alliance that encourages information-sharing partnerships with private sector owners and operators in charge of protecting U.S. critical infrastructure. Despite the recent drive for cyber legislation and policies, government agencies and private companies have seemed reluctant to share information related to cyber-attacks and threats with one another. To discover the deeper underlying issues that inhibit public-private cooperation, and to evaluate the effectiveness of public-private partnerships (PPPs) to advance cyber information sharing, this thesis examines the banking and finance sector of U.S. critical infrastructure sector. In doing so, it identifies reasons why information-sharing problems exist between government agencies and private companies; investigates how PPPs satisfy national cybersecurity needs; and, in turn, reveals issues for policymakers to consider when shaping policies that encourage an open dialog between the public and private sector.

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Thomason, Corinne. "Voluntary sector activity and public sector support in care in the community for people with long term care needs". Thesis, University of Kent, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.252607.

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Perrott, Bruce Edwin. "An empirical study of strategic issue processing in public sector organisations". [Sydney : University of New South Wales], 1993. http://www.library.unsw.edu.au/~thesis/adt-NUN/public/adt-NUN1999.0048/index.html.

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Grim, Katheleen E. "A discussion of public sector employee development with a focus on local public agencies". Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1997. http://www.kutztown.edu/library/services/remote_access.asp.

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Rashid, Muhammad Hafiz Abd. "Measuring and achieving quality customer service : a study on public sector in Malaysia /". Online version of thesis, 2008. http://hdl.handle.net/1850/8384.

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Cork, Julie. "The Queensland public sector : assessing the Goss government reforms /". [St. Lucia, Qld.], 2005. http://www.library.uq.edu.au/pdfserve.php?image=thesisabs/absthe19501.pdf.

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Alraqqass, B. M. "The strategic perspective of information systems in public sector agencies of developing countries". Thesis, Swansea University, 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.635765.

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This research examines the strategic use of information systems and information technology (IS/IT) by public sector agencies in developing countries (PSADC). It examines mechanism for identifying strategic opportunities, the obstacles facing PSADC to develop such strategic use, and other factors that might influence the development of the strategic use of IS/IT. This research used case study methods to collect data from public sector agencies in Kuwait. Concerning identifying strategic opportunities, this study indicated that PSADC can use IS/IT to target the public, other government agencies, parliament and oversight agencies, other countries and word organisations, and specific domestic industries. The Study shows that PSADC can use IS/IT to support strategic thrusts that could be applied defensively or offensively. Those strategic thrusts are focus, innovation, alliance, differentiation, satisfying, and cost. Concerning the correlation of the development of strategic use of IS/IT, five correlates were examined. Those correlates were environmental dynamism, environmental scanning, organisational control, information intensity, and senior management's knowledge of strategic use of information systems. This study found no evidence to support their correlation with the development of the strategic use of IS/IT in PSADC. Concerning the prerequisites for developing strategic use of IT/IS in PSADC, the study indicates that a developed hardware and software platform greatly influences the development of such use. This thesis concludes with a discussion of its implications on theory and practice, in addition to suggestions for future research.

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Imbaruddin, Amir, i aimbaruddin@yahoo com. "Understanding Institutional Capacity of Local Government Agencies in Indonesia". The Australian National University. Research School of Social Sciences, 2005. http://thesis.anu.edu.au./public/adt-ANU20070320.141727.

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This thesis is about the capacity of local government agencies in Makassar (Indonesia) to provide services to the public. Besides aiming to understand the institutional capacity of local government agencies, the research also examines the role internal and external factors play in determining the service delivery capacity of public organisations. Internal factors refer to the organisational structure, managerial practices and the management of human resources in public organisations. External factors refer to the degree of bureaucratic and political accountability as well as the level of competition experienced by government agencies. ¶ This research will enrich the existing development literature by strengthening our understanding of the ways in which internal and external factors strengthen or weaken the capacity of public sector institutions. ¶ Institutional capacity is measured by the quality of services provided by the local government agencies as assessed by their clients through both questionnaires and interviews, whereas the data regarding the role internal and external factors play in determining the institutional capacity of local government agencies were collected by in-depth interviews and focus group discussions. In-depth interviews and focus group discussions were conducted with the management and staff in a number of agencies, with high-level bureaucrats, with non-government organisations and business associations, and members of the Makassar parliament. ¶ This study concludes that the institutional capacity of local government agencies in the case studies varies, although overall institutional capacity is relatively low or unsatisfactory. Of the four agencies in the case studies, only one agency was able to deliver quality services higher than the level expected by its clients. ¶ In general, this research reveals that the degree of accountability of the local government agencies in the case studies is relatively weak. The study infers that the degree of accountability does not have a significant impact on the agencies' performance. ¶ It was found that the competitive or monopolistic environment in which the local government agencies operate does affect the capacity of the agencies to serve their clients. This capacity is also affected by a number of aspects within the organisation and human resource dimensions of the agencies. ¶ This study shows that, in the case of Indonesia, attempts to improve the capacity of government agencies to deliver quality public services by improving the capacity of parliament to politically oversee the executive, as recommended by a number of international agencies and commentators, may not be the best and most effective alternative. Rather than focusing the resources to improve the degree of political accountability, the study suggests that a more effective strategy to develop the capacity of government agencies is to enhance the organisational structure, managerial practices and the management of human resources in the public organizations, and to introduce competition into the delivery of public services.

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Chong, Kar M. "Resource allocation and efficiency in public sector audits". Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2000. https://ro.ecu.edu.au/theses/1541.

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In recent years, the push for reform in the Australian public sector audit has placed the Office of the Auditor-General (hereafter OAG) in a more contestable or market- like environment, where the OAG is accountable for an efficient and effective provision of public sector audit. The purpose of this study is to compare the cost efficiency of in-house and contract-out arrangements to deliver financial audits in the public sector. It empirically tests whether there are audit cost and audit fee differences between in-house providers (i.e., the OAG) and contractors (i.e., public accounting firms). The secondary aims of this study are to develop audit cost and fee models for the public sector. The unit of analysis is audit cost/fee at the audit engagement level. The data for this study is collected for a sample of financial statement audit engagements for year-end 1998, at the state level in Western Australia. The data is extracted from publicly available and private sources. The audit cost and fee models are used to test for the cost differences between in- house providers and contractors. Prior audit production and audit fee studies in the private and public sectors provide the basis for the development of the two models. The results indicate that agency size, complexity and risk are positively associated with audit costs and audit fees. In addition, the total advice provided to the agencies by the OAG and agency type are also significantly associated with audit costs and audit fees. Overall, by incorporating these factors into the models, the audit cost model explains 82 percent of the variance in audit costs, while the audit fee model explains 86 percent of the variance in audit fees. More importantly, the main findings suggest that contract-out audits are more costly than in-house audits. However, this finding is conditional on agency type. Further analysis reveals that the type of audit arrangement is significantly associated with audit costs for the statutory authority audits only. There is no significant difference in audit costs between contract-out and in-house arrangement for hospital audits. This analysis shows that the statutory authority audits are driving the significance of the interaction between type of audit arrangement and agency type. Specifically, the costs of contract-out audits are, on average, significantly higher than in-house audits. This result is attributed to the contractor's lack of expertise in auditing statutory authority as there is no equivalent of this agency type in the private sector. As such, the OAG bas the greater advantage of delivering a lower audit cost for statutory authority audits compared to the contractors. However, the non-significant interaction term in the audit fee model suggests that cost differences between in-house and contract-out audits for the statutory authority audits are not reflected in audit fees billed to agencies. Further analyses, using audit hours as the dependent variable, generally corroborate the findings from the audit cost and audit fee models. Sensitivity analyses on the OAG's supervision costs reveal that these costs have a significant effect on the interpretation of the cost efficiency results. By excluding supervision costs from contract-out audits, there are significant changes in the results for the total sample and the two sub-samples (partitioned by agency type). Generally, these changes favour the contract-out audits for all groupings, where contract-out audits are now more cost efficient than in-house audits for hospitals, and not significantly different in costs for statutory authority audits. Additional tests to investigate the determinants of the GAG's supervision costs in contract-out audits reveal that agency size, risk, reliance on internal control, total advice provided by the OAG and packaged audits (a single contract for two or more audits) are significantly associated with the supervision costs of contract-out audits. The main contribution of this study is to add to the growing literature on audit market efficiency (see Dopuch, Gupta, Simunic & Stein, 2000; Knechel & Payne, forthcoming). It provides evidence on the production function of different type of suppliers in the public sector and their relative efficiency in providing audit services. This study contributes to the recent discussions on the changing nature of public sector audit market towards a market-based provision of public sector audits. The evidence from this study allows researchers and policy-makers to compare the two types of audit arrangement to undertake public sector audits. In pan, this study also contributes to the line of inquiry that examines the difference between government auditors and public accounting firms in US municipalities (Copley, 1989; Dwyer & Wilson, 1989; Rubin, 1992). The secondary contribution of this study is to develop and test the audit cost and fee models in the public sector and provide validity on the transferability of audit models from the private and public sectors. This study adds to the literature that examines the public sector audit market. More importantly, it is one of the few non-US studies that examine the public sector audit market and the findings from this study suggest that the public sector audit studies from the US are generalisable to Australia. These findings add to our understanding of the range of market conditions under which it is so far known to hold.

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Perrott, Bruce Edwin Marketing Australian School of Business UNSW. "An Empirical Study of Strategic Issue Processing in Public Sector Organisations". Awarded by:University of New South Wales. School of Marketing, 1993. http://handle.unsw.edu.au/1959.4/17171.

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In recent years public sector organisations in New South Wales have been subjected to changes in their operating environments. Changes have included micro-economic reforms by Government and changes in stakeholders' expectations of how public sector organisations manage their affairs. The need to deal with the increasing number and diversity of issues arising, has motivated public sector managers to become increasingly involved in strategic management. The focus of this research was to study how strategic issues were processed within the context of their approach to strategic management. Strategic issue management has been proposed as an appropriate management system for use in conditions of moderate to high levels of environmental turbulence as a means to providing a mechanism for real time response to emerging issues. Three of the four organisations in the study indicated a progressive increase in perceptions of environmental turbulence over a six year period to points mid way between the 'Changing' and 'Discontinuous' levels on the Ansoff and McDonnell (1990) environmental turbulence scale. Research findings indicted that all four public sector organisations undertake a form of strategic issue management which is separate to the periodic strategic planning cycle. In answer to the criticism of the theoretical void which is seen to exist in linking organisational response to changes in the environment, theoretical models were developed for the Sensing, Deciding and Executing functions of the processing dimension of Ansoff's (1987) proposed paradigm of emerging strategic behaviour. The models provide the framework for tracking how eight strategic issues were processed in four public sector organisations. Field research-was conducted over a fifteen month period collecting both secondary and primary data. A case study research methodology was developed for the project following a review of the relevant literature. There were clear indications that the Sensing, Deciding and Executing functions were performed and that the issues under study passed through numerous phases during their processing cycles. The interconnected and iterative nature of issue processing across the Sensing, Deciding and Executing phases were demonstrated in the research findings.

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Ahmed, Shafiul Azam. "Solid waste management through partnerships : a study on the role of facilitating agencies". Thesis, Loughborough University, 2004. https://dspace.lboro.ac.uk/2134/7679.

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This research examined the role of facilitating agencies in promoting public-private partnerships (PPP). Bangladesh's solid waste management sector was taken as a case study. As is the case in many developing countries, municipalities in Bangladesh could not cope with rapid urbanization resulting in a large proportion of solid waste remaining uncollected. The private sector took the opportunity to fill this gap in service. They started providing house-to-house garbage collection and charging citizens for this service. Therefore, two streams of service providers-public and private-became active in the sector. In some cities the two streams remained separate without coordination. In other cities the two sectors formed partnership with support from facilitating agencies. This research investigated the roles played by the facilitating agencies. Three broad aspects were investigated: (1) necessity of facilitating agencies, (2) the role of a facilitating agency in sustainability of partnership, and (3) the role of a facilitating agency in effectiveness of partnership. Four cities were included in the study with varying degree of PPP and facilitation. Primary data were collected from public and private sector staff, elected representatives, and citizens through interview, questionnaire survey and observation. PPP is a promising mechanism for urban service delivery. This study on the role of facilitating agencies may illustrate how to achieve and sustain PPPs in developing countries.

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Whitcombe, J. E. "Policy, service delivery and institutional design : the case of New Zealand's social sector government agencies, 1984-2007 : a thesis submitted to the Victoria University of Wellington in fulfilment of the requirements for the degree of Doctor of Philosophy in Public Policy /". ResearchArchive@Victoria e-Thesis, 2008. http://hdl.handle.net/10063/589.

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Cummings, Charmaine Isabelle. "Performance management and Executive Agencies : strategy and outcomes in Jamaica". Thesis, University of Manchester, 2014. https://www.research.manchester.ac.uk/portal/en/theses/performance-management-and-executive-agencies-strategy-and-outcomes-in-jamaica(2bee7cd9-f8c1-4a1c-8d04-535a61087c29).html.

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This thesis explores the question of whether Performance Management Systems (PMS) contribute to the managing of Executive Agencies (EAs). Exploring this question empirically in the context of the Jamaican public sector, it develops a realist methodology with methods, which are applied to the study of four Jamaican Executive Agencies (JEAs). Primary research conducted in 2011 through semi-structured interviews is combined with secondary research that considers both official government and unofficial resources such as reports (official) and newspapers (unofficial). The thesis is one of very few studies to focus on JEAs, one of only two studies to explore PMS in JEAs, and the first to make a focus on PMS in JEAs the primary object of study. It therefore contributes to a very limited literature, which is, therefore, both a strength of the thesis insofar as it breaks new ground, and also a challenge. It is a challenge because the lack of available literature on JEAs with which to relate. In order to address this lack, drawing on Historical Institutionalism (HI), Path Dependency (PD) and Policy Transfer theories, it argues that it is reasonable to draw on British literature owing to the historical influences of Britain on Jamaica, their institutional and constitutional contexts and, particularly, because the agencification of the Jamaican public sector has been based on the British Next Steps Model. From reviewing the British literature an Integrative Conceptual Framework (ICF) is developed. This framework incorporates those factors deemed as critical to the development of PMS in the organisational performance management literature, (that is, both management and public management), in order to harness the structural, procedural, situational and behavioural aspects discussed in the existing literature into a single framework. The ICF is at the heart of the thesis because it influences the methods used in conducting the primary research, and the presentation of research findings. It is therefore a major contribution of the thesis, and it is recommended that this framework could be applied in other contexts (e.g. in the private sector) and locations (e.g. in countries other than Jamaica) to analyse the use of PMS for managing. By triangulating the primary research findings with secondary data, that is, existing literature on the four case studies, the ICF is applied to generate a longitudinal aspect to the study. It is also found that PMS do contribute to managing JEAs, and that the use of PMS in JEAs has evolved positively over time for managing JEAs. The research findings discuss how PMS contributes to managing the four JEAs in terms of the different components of the ICF. Based on this, the study is able to add to existing academic literature, and make recommendations to practitioners. The contribution of this thesis to literature therefore incorporates both a conceptual and theoretical aspect, and also has a practical element. Both of these, it claims, could form the basis for further research.

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Tijjani, Ghali Mustapha. "An empirical investigation of the regulatory governance practice of Nigeria's downstream petroleum sector". Thesis, Robert Gordon University, 2014. http://hdl.handle.net/10059/1114.

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This thesis contributes to the research literature by reporting the results of an investigation that explores whether regulatory governance practices in Nigeria’s downstream petroleum sector are fit for purpose. The rationale for the study originated from issues relating to the management of Nigeria’s downstream petroleum sector that were identified in the extant literature. These issues were of such significance that their resolution could impact positively and materially on Nigeria’s economy and at the same time the research would fill a gap in the relevant literature. The data for this empirical research were collected using questionnaire and interview instruments and the findings were analysed against a backdrop of the Public Interest Theory of Regulation. The results obtained revealed perceptions of major weaknesses in the regulatory governance practices adopted by Nigeria’s downstream regulatory agencies namely: the regulatory independence of Nigeria’s downstream regulators has declined over time; there are flaws in the accountability practices of Nigeria’s downstream regulators; and there are other related factors such as the absence of openness, poor consultation and a lack of public sensitisation that affect the transparency practices of Nigeria’s downstream regulators. Interestingly, the results also revealed that although Nigeria’s downstream regulators appear to possess the required skills to regulate the sector, their talents are not being fully utilised. Recommendations to resolve the weaknesses identified are made which, if properly and effectively implemented, should have a significant positive impact on the Nigerian economy. Such recommendations may also be applicable to those countries with similar regulatory governance challenges.

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Rixon, Daphne Louise. "A stakeholder reporting model for semi-autonomous public sector agencies : the case of the Workers' Compensation Agency in Newfoundland, Canada". Thesis, University of Warwick, 2007. http://wrap.warwick.ac.uk/2898/.

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There is increased public pressure for governments to be more accountable for their actions. A particular area of concern relates to the trend of many governments to delegate responsibility for certain public services to agencies. This thesis develops a reporting model that can be used by public sector agencies to demonstrate accountability to their stakeholders. The model encompasses three main strands of accountability: financial reporting,Â· performance outcome reporting and stakeholder consultation. Stakeholders are identified using Clarkson's (1984) primary/secondary typology and are further delineated through Mitchell, Agle and Wood's (1997) salience framework. The prominence of financial reporting in a stakeholder reporting model is examined through a discussion of the application of commercial versus public sector accounting standards. Non-financial performance outcome reporting is a fundamental element of a stakeholder accountability model. Stewart's (1994) Ladder of Accountability is utilized to identify the various aspects of accountability: probity/legality, process, performance, programme and policy. An important element of accountability centers on stakeholder consultation and involvement. The thesis employs Friedman and Miles' (2006) Ladder of Stakeholder Management and Engagement as an approach not only to elicit feedback from stakeholders, but to truly engage them in the accountability process. This research study examines how the conceptual frameworks, convergence of accounting standards, designation of a government orgaruzation as a government business enterprise (GBE) and the introduction of accountability legislation impacts the ability of an agency to adequately demonstrate accountability to its stakeholders. This study uses the case of the workers' compensation agency in the Province of Newfoundland, Canada to develop a stakeholder accountability model which addresses the needs of stakeholders. This is one of the oldest public sector agencies in Newfoundland, and it operates at arm's length from government owing to its legislative right to levy its own revenue to fund programs. Further, as it is a mandatory system for the funders (employers) and beneficiaries (injured workers), arguably it should be held to a higher level of accountability.

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Chang, She-I. "ERP life cycle implementation, management and support : major issues with SAP financials in five Queensland Government agencies". Thesis, Queensland University of Technology, 2002.

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Nanabhay, Yasmin. "Non-compliance with external control measures in selected case studies within the national sphere of the public sector". Thesis, Cape Peninsula University of Technology, 2014. http://hdl.handle.net/20.500.11838/2426.

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Thesis (MTech (Public Management))--Cape Peninsula University of Technology, 2014.
Ethical conduct displayed by members of the public sector is integral to creating a sustainable democratic government, which upholds the constitutional tenets of accountability, transparency and professional ethicality. Furthermore, a true constitutional democracy emphasises and advocates the notion of service leadership that nurtures public participation and engages with citizens in a positive manner. Ethical conduct in the public sector earns public trust; it is hence a key principle in good governance. Yet, in the years since the advent of democracy in South Africa, the government has been plagued by rampant corruption and maladministration by public officials and politicians in leadership positions. The external control measures passed by government in an attempt to ensure ethicality and accountability within the public sector include codes of ethics, rules of conduct and the enactment of legislation. These are intended to shape the mindset of members of the public sector, with the ultimate aim of an efficient, effective, ethical and responsive public service. The purpose of the current study is to analyse non-compliance with external control measures within the public sector by means of selected case studies and to present the reasons for this occurrence. The three cases selected are: the South African Arms Deal, the corruption trial of Jackie Selebi, and the investigation of Bheki Cele regarding irregularities in the procurement of SAPS assets, the latter two who served as National Commissioners of the South African Police Service but were each dismissed from that post. The reasons for non-compliance with external control measures in the public sector as well as recommendations based on the findings to improve compliance will be undertaken. The three case studies demonstrate the experience and impact of corruption and/or maladministration, which have contributed to the increasing loss of confidence in political leadership in the country as elsewhere in the world. A qualitative methodology of inquiry, including a review of literature covering the theories applied to the case studies will be employed. Owing to the subject nature of the current study, the findings will be validated by an independent source, which has been identified as the Office of the Public Protector.

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Jansen, Lucien. "Public sector reform within the South African perishable export industry". Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/1693.

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Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2009.
ENGLISH ABSTRACT: Public sector reform has been around since the 1980s and was a result of criticism against traditional public administration for being too slow and inefficient to address public needs. Although Public sector reform is common in developed countries, evidence of public sector reform has rarely been seen in developing countries. The purpose of this investigation is to determine whether there is any evidence of public sector reform in a developing country such as South Africa. The author divides public sector reform into three categories, namely: new governance, regulatory governance and new public management (NPM). Based on the theoretical information analysed, a list of qualifying criteria for public sector reform is compiled. The author then focuses on the Perishable Products Export Control Board (PPECB), a statutory organisation acting as a service provider for the perishable products export industry and a regulator on behalf of the South African government. The author analyses the model on which South African perishable exports are based and studies the organisation‟s history, strategies, operational structure and its relationship with government. The information gathered is then compared to the list of qualifying criteria compiled for public sector reform. It was found that the model, and specifically service delivery strategies by the PPECB, provides conclusive evidence of new governance, regulatory governance and NPM. It was also found the model is a hybrid between traditional public administration and public sector reform, as it contains characteristics of both. The study takes the form of a literature review. Research was conducted through studying various literatures pertaining to new governance, regulatory governance and new public management. In addition, the author gathered relevant information from within the PPECB, the South African Department of Agriculture, Forestry and Fisheries (DAFF) and the export industry. Further information was also collected by means of unstructured interviews with senior individuals employed by the PPECB.
AFRIKAANSE OPSOMMING: Openbare hervorming bestaan sedert die jare tagtig en het basies ontstaan as gevolg van kritiek omdat tradisionele openbare administrasie te traag en onbevoeg was om openbare behoeftes aan te spreek. Hoewel openbare hervorming in ontwikkelde lande stewig gevestig is, is daar ook bewys daarvan in ontwikkelende lande. Die doel van hierdie ondersoek was om vas te stel of daar enige bewys van openbare hervorming in ‟n ontwikkelende land soos Suid-Afrika bestaan. Die outeur het openbare hervorming in drie kategorieë verdeel, te wete nuwe regeringsbestuur, regulatoriese regeringsbestuur en nuwe openbare bestuur. Op grond van ‟n analise van die teoretiese inligting, is ‟n lys van kwalifiserende kriteria – gerig op openbare hervorming – saamgestel. Die outeur het vervolgens op die Bederfbare Produkte Uitvoerbeheerraad (PPECB) gefokus – dit is ‟n statutêre liggaam wat as diensverskaffer vir die bederfbare produkte uitvoernywerheid en as ‟n reguleerder namens die Suid-Afrikaanse regering optree. Die outeur het ‟n analise gedoen van die model waarop Suid-Afrikaanse bederfbare uitvoere gebaseer is en voorts die organisasie se geskiedenis, strategie, operasionele struktuur en sy verhouding met die regering bestudeer. Die inligting wat ingewin is, is vervolgens met die lys van kwalifiserende kriteria – gerig op openbare hervorming – vergelyk. Daar is bevind dat die model – en spesifiek diensleweringstrategie by die PPECB – voldoende bewys lewer van nuwe regeringsbestuur, regulatoriese regeringsbestuur en nuwe openbare bestuur. Daar is ook bevind dat die model ‟n hibridisering is tussen tradisionele openbare administrasie en openbare hervorming aangesien dit karaktereienskappe van albei bevat. Die studie is in die vorm van ‟n literêre oorsig gedoen. Navorsing is uitgevoer deur die bestudering van verskeie geskrifte oor nuwe regeringsbestuur, regulatoriese regeringsbestuur en nuwe openbare bestuur. Daarbenewens het die outeur relevante inligting binne die PPECB, die Suid-Afrikaanse Departement van Landbou, Bosbou en Visserye en die uitvoernywerheid, ingesamel. Nog inligting is ook bekom deur ongestruktureerde onderhoude met senior werknemers van die PPECB te voer.

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Mundebo, Ingemar. "Hur styrs staten? : Resultat av resultatstyrning". Doctoral thesis, Stockholm : Department of Political Science, Stockholm University, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-7374.

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Stokes, Robyn L., i n/a. "Inter-Organisational Relationships for Events Tourism Strategy Making in Australian States and Territories". Griffith University. School of Tourism and Hotel Management, 2004. http://www4.gu.edu.au:8080/adt-root/public/adt-QGU20040218.160232.

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This research examines the impact of inter-organisational relationships of public sector events agencies on events tourism strategy making within Australian state/territories. The global expansion of events tourism and sustained interest in networks and relationships as conduits to strategy underpin this topic. Although public sector institutional arrangements exist in many countries including Australia to develop events tourism, there is no known empirical research of inter-organisational relationships for strategy making in this domain. Against this background, the research problem of the thesis is: How and why do inter-organisational relationships of public sector events agencies impact upon events tourism strategy making within Australian states and territories? Based on a review of themes and issues within the two parent theories of tourism strategy and inter-organisational relationships, a theoretical framework and four research issues are developed. These issues are: RI 1: How does the public sector institutional environment impact upon events tourism strategies and the inter-organisational relationships that shape them, and why? RI 2: How do events tourism strategy forms and processes reflect and influence events agencies' inter-organisational relationships, and why? RI 3: What are the forms and characteristics of events agencies' inter- organisational relationships for shaping events tourism strategies, and why? RI 4: What are the incentives and disincentives for events agencies to engage in inter-organisational relationships for events tourism strategy making, and why? Because this research explores a new field within events tourism, it adopts a realism paradigm to uncover the 'realities' of events agencies' inter-organisational relationships and strategies. Two qualitative methodologies are adopted: the convergent interview technique (Carson, Gilmore, Perry, and Gronhaug 2001b; Dick 1990) and multiple case research (Perry 1998, 2001; Yin 1994). The convergent interviews serve to explore and refine the theoretical framework and the four research issues investigated in the multiple case research. These cases are represented by the inter-organisational relationships of events agencies in six Australian states/territories. Findings about the public sector institutional environment (research issue 1) show that events tourism strategies are influenced by different public sector policies and influences, the organisational arrangements for events tourism, the roles of events agencies and the lifecycle phase of events tourism in each state/territory. In relation to events tourism strategy forms (research issue 2), reactive/proactive strategies that respond to or address arising events or opportunities are common with a limited application of formal planning strategies. However, events agencies' strategy processes do reflect a range of strategic activities of importance. Inter-organisational relationships of events agencies (research issue 3) are typified by informal, government-led networks that influence, rather than develop, events tourism strategies. Finally, the importance of a number of incentives and disincentives for agencies to engage in inter-organisational relationships for events tourism strategy making is established. The final conceptual model depicts the themes within all four research issues and links between them to address the research problem. The conclusions of this research make a major contribution to events tourism theory and build upon theories in tourism strategy and inter-organisational relationships. Further research opportunities are presented by these conclusions and the conceptual model which may be explored using other methodologies or alternative research contexts. Practical implications of the research for policy makers and agency executives relate to policy-strategy linkages, public sector organisational arrangements for events tourism, strategy forms and processes and frameworks to engage stakeholders in inter-organisational relationships for strategy making. Knowledge of incentives and disincentives for these inter-organisational relationships also provides a platform for events agencies to reflect upon and revise their modes of governance for events tourism strategy making.

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Beretti, David Patrick. "The choice between public and private sector agencies for the provision of local authorities services : a methodological analysis of selected case studies of services provided by the Cape Town City Council". Master's thesis, University of Cape Town, 1987. http://hdl.handle.net/11427/16391.

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Bibliography: pages 208-215.
This thesis explores the debate for public sector and private sector agency for the provision of local authority services. A methodological approach was devised to examine each potential case for privatisation and to evaluate both the public and private sector agencies in terms of the three identified criteria viz. economic and financial, strategic and political, and administrative and managerial. The field study included an investigation, aided by a literature survey and the collection of further relevant data pertaining to selected local authority services. Data and evidence were collected primarily through personal structured interviews with senior executives in both the public and private sectors. The methodological approach was applied to case studies of the solid waste ( collection and disposal) and construction (civil engineering and building) services of the Cape Town City Council.

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Maxegwana, Malusi. "“Improving the existing public sector strategic planning guidelines towards integrated provincial and local government strategic planning processes : lessons learned from Eastern Cape"". Thesis, Stellenbosch : Stellenbosch University, 2012. http://hdl.handle.net/10019.1/20309.

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Thesis (MPA)--Stellenbosch University, 2012.
ENGLISH ABSTRACT: The practice of public-sector strategic planning has gained dominance in public sector management in imitation of the concept of strategy in military science and later of the practice of strategic planning in the private sector. Its institutionalisation in the public sector should be welcomed as a positive development. The policy and regulatory framework instils a culture of cooperative governance through the promotion of effective intra- and inter-governmental relations that assume a developmental approach to planning. It is this culture that sets parameters within which the practice of strategic planning should be managed in the public sector. Strategy alignment is critical in achieving cooperative governance in strategic planning, as is shown in this study. The study sought to establish the extent to which the existing strategic planning guidelines could be manipulated to achieve alignment between the provincial and local spheres of government. A qualitative study was performed. It relied on both a non-empirical literature review and an empirical investigation to generate its data. Interviews were conducted with representatives of a sample of four Provincial Departments and seven different Municipalities drawn from the three categories of Local Government, namely metropolitan, local and district Municipalities. The Eastern Cape Provincial Government structure with its composite Municipalities constituted the case selected for this study. The study revealed that strategic planning in the province assumes different formats ranging from basic and medium-term to comprehensive and long-term, as well as sector- and project-specific strategic planning processes. The public sector strategic processes are politically influenced, taking their tone from political directives, but driven mainly by administrators. Whereas the active participation of politicians in shaping integrated development plans (IDPs) as the principal strategic plans for Municipalities is acknowledged, the concern that politicians at a provincial level are playing a limited role in shaping Provincial Departments’ strategic plans remains relevant. It is vital that the political governance centre in the province; namely the premier’s office, should take charge of coordinating strategic planning and should be responsible for the alignment efforts of the government structures in the province. Strategic planning plays a significant role in defining the organisational growth path of every public-sector organisation, as well as the management of public resources, financial and non-financial. This study advocates for learning as a central organisational value and recommends that the existing strategic-planning guidelines be improved to embody a cooperative governance approach.
AFRIKAANSE OPSOMMING: Die toonaangewende posisie wat strategiese beplanningspraktyk in die openbare sektor, binne die kader van bestuur in die openbare sektor, verwerf het, het beslag gekry weens die nabootsing van strategiese beplanningskonsepte eie aan die militêre wetenskapsmilieu. Dit is later versterk deur navolging van strategiese beplanningsmodelle uit die privaatsektor. Die institusionalisering van strategiese beplanning in die openbare sektor moet as ’n positiewe ontwikkeling verwelkom word. Beleidstelling en ’n reguleringsraamwerk vestig ’n sterk korporatiewe verantwoordelikheidsin. Dit word bewerkstellig deur die bevordering van effektiewe intra- en interregeringsvehoudinge, wat ’n ontwikkelingsbenadering tot beplanning veronderstel. Hierdie kultuur omskryf die raamwerk vir die toepassing van strategiese beplanning in die openbare sektor. Soos hierdie ondersoek aandui, is ’n voorvereiste vir deelnemende bestuur, wanneer daar strategies beplan word, koördinering van strategie. Die ondersoek het ten doel gehad om te bepaal tot watter mate bestaande strategiese beplanningsriglyne aangepas kon word om gerigdheid tussen provinsiale en plaaslike regeringsfere te bewerkstellig. ’n Kwalitatiewe ondersoek is gedoen, gebaseer op navorsingsdata verkry uit sowel ’n nie-empiriese literatuurstudie as ’n empiriese ondersoek. Onderhoude is gevoer met verteenwoordigers van ’n monster werknemers, saamgestel vanuit vier provinsiale departemente en sewe verskillende munisipaliteite. Die volle spektrum van plaaslike regeringsinstellings is gedek, naamlik metropolitaanse, plaaslike en distriksmunisipaliteite. Die provinsiale regeringstruktuur van die Oos-Kaap en sy saamgestelde munisipaliteitstrukture vorm die basis vir hierdie gevallestudie. Die ondersoek het aangedui dat strategiese beplanning in hierdie provinsie verskeie vorme aanneem; dit wissel in formaat van basies en mediumtermyn tot omvattend en langtermyn, asook sektorale en projekspesifieke strategiese beplanningsprosesse. Die strategiese proses van die openbare sektor word polities beïnvloed deur die politieke ondertoon teenwoordig in direktiewe, maar dit is hoofsaaklik administrateurs wat die agenda bepaal. Alhoewel die aktiewe betrokkenheid van politici in die daarstelling van geïntegreede ontwikkelingsplanne (GOP’s), die hoof strategiese planne vir munisipaliteite, erken word, is daar steeds rede tot kommer dat politici op provinsiale vlak slegs ’n beperkte rol vervul as dit kom by die skep van die provinsiale departemente se strategiese planne. Dit is van kritieke belang dat die kern van politieke bestuur, naamlik die kantoor van die premier, in beheer van die koördinering van strategiese beplanning moet wees en verantwoordelikheid sal aanvaar vir die koördineringspogings van regeringstrukture in die provinsie. Strategiese beplanning speel ’n betekenisvolle rol wanneer die organisatoriese ontwikkelingspad vir elke openbare sektor instelling uitgestippel word, asook by die bestuur van openbare bronne; sowel finansieel as nie-finansieel. Hierdie ondersoek maak voorspraak vir die beklemtoning van kennisontwikkeling as ’n sentrale organisatoriese noodsaak en beveel aan dat bestaande strategiese beplanningsriglyne sodanig aangepas word dat dit ’n koöperatiewe bestuursplan vir beter deelnemende bestuur beliggaam.

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Klareld, Ann-Sofie. "Closer Together or Further Apart? : Public administration and archives in the digital age". Doctoral thesis, Mittuniversitetet, Avdelningen för informationssystem och -teknologi, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-31636.

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The research presented in this thesis is about recordkeeping in the public sector, focusing especially on the relationship between the public administration and its archives, and selected aspects affecting the way this relationship is developing in the digital era. Two research questions are addressed: RQ1: What are ‘archives’ and ‘recordkeeping’ in the digital context and the developing e-government? RQ2: What are the indications of current and future challenges regarding the cooperation between public administration and archives? Six studies resulting in six papers form the basis of the thesis. Each study explores a unique aspect of how current developments, discussions, and decisions affect contemporary understanding and practices regarding archives and recordkeeping. Public records are authoritative information resources, crucial in the everyday lives of citizens. Public recordkeeping develops continuously alongside administrative practices, technological achievements, and political goals. Examples include the development of shared services within the public sector and the involvement of the private sector in public infrastructure projects through outsourcing. These processes are currently affected both by digital technologies, which offer new possibilities to create, use, and preserve records, and by e-government, characterized by the combination of information and communication technologies with organizational change to improve public services and democratic participation. In these processes, existing practices are reviewed and revised, and the concepts of ‘archives’ and ‘recordkeeping’ redefined. The research was pursued using an interpretive approach. The research methods used were concept analysis; discourse analysis; literary warrant analysis; phenomenography; critical theory; and the records continuum model as a theoretical structure. The results shows that common usage of the terms ‘archive’ and ‘recordkeeping’ is fluid and changing, which can make decision-making challenging and affect the relationship between archives and administration. Efforts to develop recordkeeping strategies may be hampered by factors related to the different ways in which the nature and role of archives and recordkeeping are perceived, including differing understandings of related concepts; varying discourses on what an archive (or e-archive) is or should be, and different ways of interpreting legal frameworks and their significance.

Vid tidpunkten för disputationen var följande delarbeten opublicerade: delarbete 6 accepterat.

At the time of the doctoral defence the following papers were unpublished: paper 6 accepted.

God informationsförvaltning
En effektiv digital informationshantering

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Sierra, Torre Marion. "Trois essais sur la comptabilité de la dette publique". Thesis, Paris Sciences et Lettres (ComUE), 2018. http://www.theses.fr/2018PSLED002.

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Cette thèse s’intéresse à la comptabilisation de la dette publique sous trois angles distincts et complémentaires. Tout d’abord, nous étudions les normes de comptabilité des retraites publiques. Nous développons une grille théorique d’analyse comparée et diachronique s’appuyant sur un examen des pratiques existantes. Notre analyse met en évidence que les dispositifs existant en Europe sont incompatibles avec le modèle d’épargne individuelle tel que promu par la norme IPSAS 25. Ensuite, nous analysons la relation entre comptabilité de la dette et milieu politique, et en particulier l’hypothèse d’une sous-estimation de la dette en période d’élection. Notre analyse des révisions comptables permet de valider cette hypothèse et indique que les pays en développement sont les plus affectés par cette sous-estimation. Enfin, nous analysons l’impact du caractère sollicité ou non d'une notation sur celle-ci, ainsi que sur l’évaluation de la dette publique par les agences de notation. Notre analyse de Moody’s, Fitch, et S&P indique que les agences favorisent les pays qui sollicitent leur notation par rapport à ceux qui ne la sollicitent pas
This thesis deals with the accounting of public debt from three distinct and complementary analytical perspectives. First, we study the accounting standards for retirement obligations. We develop a theoretical evaluation grid using a comparative and diachronic analysis based on the review of existing practices. Our analysis highlights that the existing pension schemes in Europe are incompatible with the individual savings model as promoted by the IPSAS 25 norm. Second, we analyze the relationship between debt accounting and the political environment, and test the hypothesis of an underestimation of debt levels around elections. Results allow us to validate our hypothesis and indicate that developing countries are most affected by this underestimation. Third, we examine the impact of the solicitation status of a sovereign rating on the rating itself and on the public debt level assigned by rating agencies. Focusing on Moody’s, Fitch, and S&P, our findings indicate that agencies favor countries soliciting their rating comparing to those who do not solicit them

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Wan, Shun-leung. "An analysis of the implementation of the public sector reform in Hong Kong : a case study of the executive officers' response to the reform at a typical government department /". Hong Kong : University of Hong Kong, 1996. http://sunzi.lib.hku.hk/hkuto/record.jsp?B17507376.

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Stokes, Robyn L. "Inter-Organisational Relationships for Events Tourism Strategy Making in Australian States and Territories". Thesis, Griffith University, 2004. http://hdl.handle.net/10072/367441.

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This research examines the impact of inter-organisational relationships of public sector events agencies on events tourism strategy making within Australian state/territories. The global expansion of events tourism and sustained interest in networks and relationships as conduits to strategy underpin this topic. Although public sector institutional arrangements exist in many countries including Australia to develop events tourism, there is no known empirical research of inter-organisational relationships for strategy making in this domain. Against this background, the research problem of the thesis is: How and why do inter-organisational relationships of public sector events agencies impact upon events tourism strategy making within Australian states and territories? Based on a review of themes and issues within the two parent theories of tourism strategy and inter-organisational relationships, a theoretical framework and four research issues are developed. These issues are: RI 1: How does the public sector institutional environment impact upon events tourism strategies and the inter-organisational relationships that shape them, and why? RI 2: How do events tourism strategy forms and processes reflect and influence events agencies' inter-organisational relationships, and why? RI 3: What are the forms and characteristics of events agencies' inter- organisational relationships for shaping events tourism strategies, and why? RI 4: What are the incentives and disincentives for events agencies to engage in inter-organisational relationships for events tourism strategy making, and why? Because this research explores a new field within events tourism, it adopts a realism paradigm to uncover the 'realities' of events agencies' inter-organisational relationships and strategies. Two qualitative methodologies are adopted: the convergent interview technique (Carson, Gilmore, Perry, and Gronhaug 2001b; Dick 1990) and multiple case research (Perry 1998, 2001; Yin 1994). The convergent interviews serve to explore and refine the theoretical framework and the four research issues investigated in the multiple case research. These cases are represented by the inter-organisational relationships of events agencies in six Australian states/territories. Findings about the public sector institutional environment (research issue 1) show that events tourism strategies are influenced by different public sector policies and influences, the organisational arrangements for events tourism, the roles of events agencies and the lifecycle phase of events tourism in each state/territory. In relation to events tourism strategy forms (research issue 2), reactive/proactive strategies that respond to or address arising events or opportunities are common with a limited application of formal planning strategies. However, events agencies' strategy processes do reflect a range of strategic activities of importance. Inter-organisational relationships of events agencies (research issue 3) are typified by informal, government-led networks that influence, rather than develop, events tourism strategies. Finally, the importance of a number of incentives and disincentives for agencies to engage in inter-organisational relationships for events tourism strategy making is established. The final conceptual model depicts the themes within all four research issues and links between them to address the research problem. The conclusions of this research make a major contribution to events tourism theory and build upon theories in tourism strategy and inter-organisational relationships. Further research opportunities are presented by these conclusions and the conceptual model which may be explored using other methodologies or alternative research contexts. Practical implications of the research for policy makers and agency executives relate to policy-strategy linkages, public sector organisational arrangements for events tourism, strategy forms and processes and frameworks to engage stakeholders in inter-organisational relationships for strategy making. Knowledge of incentives and disincentives for these inter-organisational relationships also provides a platform for events agencies to reflect upon and revise their modes of governance for events tourism strategy making.
Thesis (PhD Doctorate)
Doctor of Philosophy (PhD)
School of Tourism and Hotel Management
Full Text

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Senatle, Mokgabo Gwendoline. "The need for regularly updating job description plans in public sector agencies: a case study of the court service workers' position in the division of youth services within the Georgia Department of Human Resources". DigitalCommons@Robert W. Woodruff Library, Atlanta University Center, 1985. http://digitalcommons.auctr.edu/dissertations/1891.

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The primary intent of this study is to examine the effects of an outdated job description plan in the Division of Youth Services within the Department of Human Resources. Specifically, this study focuses on the Court Service Workers1 position. An attempt has been made to analyze the impact of an outdated job description plan on the validity of job information, career advancement and compensation of the Court Service Workers. Job descriptions are primary sources of information for all aspects of Human Resource Planning - creating job description is the first important step in translating the goals of the organization into employee work activities. Reliable manpower planning cannot occur without the information that the job descriptions provide - the who, what, when and how of manpower planning cannot be resolved without this information base, hence job description information has to be regularly updated and valididated. The major findings of this study are that the job description utilized for the position of Court Service Workers is outdated because it has not been revised since 1981. This situation has therefore resulted in inadequate compensation for the incumbents of the position. In addition, the position offers only limited career advancement to these workers. The sum total of these problems has resulted in low morale and dissatisfaction among the workers. The main sources of information for this study were obtained from interviews conducted with the Court Service Workers and the Director of Field Services as well as questionnaires sent to the Court Service Workers. Secondary data were obtained from books, documents, pamphlets, reports and journals.

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Wan, Shun-leung, i 溫純良. "An analysis of the implementation of the public sector reform in Hong Kong: a case study of the executive officers'response to the reform at a typical government department". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1996. http://hub.hku.hk/bib/B3196509X.

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Ramage, Paul. "Factors impacting on the adoption and operation of corporate governance reform in Australian state government departments". Thesis, full-text, 2009. https://vuir.vu.edu.au/1992/.

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Corporate governance reforms are increasingly common in public sector organisations. Despite the scope of recent and ongoing public sector change, the processes used to adopt and operate public sector corporate governance reform are not clearly documented. In some cases there is evidence of reform failure. This study sought to identify and describe the variables associated with corporate governance change in Australian state government departments, particularly the factors that impact on the adoption and operation of reform. Concepts associated with scientific management (rational/technocratic influences) and organisational culture (political/cultural influences), and their impact on change, were combined to produce a framework that was tested in two phases. Phase one focused on the collection of qualitative data relating to corporate governance reform in the Victorian Department of Human Services. The second phase involved the collection of quantitative data from chief executives and senior executives in all Australian state government departments. The qualitative data collected in phase one was used to validate the conceptual framework which was then further tested using quantitative methods during phase two. Phase one and two findings were consistent with the conceptual model. In particular, a factor analysis of phase two results identified the adoption of change being influenced by leadership capability; external improvement drivers; internal improvement drivers; organisational politics; the capacity of an organisation to interpret knowledge; and changes in an organisation’s operating environment. The operation of reform was influenced by continuity of leadership; actions taken to embed change and build supportive attitudes to change; management of organisational politics; and the capacity of an organisation to understand change. The immediate implication of this research is the definition of a new model to manage corporate governance change. The rational/scientific and political/cultural factors identified by this project provide an integrated approach that can be drawn upon by change actors. It acknowledges the significance of the rational/scientific and political/cultural factors that come into play during corporate governance reform. This study has filled a gap relating to how public sector organisations go about making corporate governance changes and provides customised and practical recommendations for future corporate governance reforms in Australian state government departments. These include giving priority to corporate governance reform training (the research found that only around one in two senior officers had been trained in corporate governance reform) and further strengthening organisational leadership (leadership was identified as a critical factor at both the adoption and operation stages of corporate governance reform). This research provides new insight into understanding corporate governance change in an Australian public sector context and provides a model to more effectively manage future reform.

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Rogell, Mickael, i Oskar Johansson. "Medborgarmedverkan i utvecklingsprocessen för att skapa mervärde för E-tjänster i offentlig sektor". Thesis, Luleå tekniska universitet, Institutionen för system- och rymdteknik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-64895.

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Nguyen, Demi, i Emelie Hu. "Agile Adoption in Public Agencies : A case study of the Swedish Tax agency". Thesis, KTH, Skolan för industriell teknik och management (ITM), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-264224.

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Citizens’ expectations of products and services produced by the public agencies are rising incredibly due to the fact that savvy startups and other global technology businesses have been succeeded in providing a high standard of digital services in the past decades. This, in turn, puts pressure on the public agencies in how they need to work in order to meet the citizens’ expectations and needs. Besides, during the years, there are a number of projects done by some of the agencies that has been identified as not having succeeded in delivering the desired value, staying in budget and delivering the project’s result in time. Therefore, there is a need for actions in order to counteract this. It is believed that applying Agile into the agency’s project management will help them to not only meet the citizens’ expectations, but also improve the project’s outcome. Many agencies have been hierarchical for a long time involving complex and rigid structure, and the fact that they have been working with a Waterfall-based methodology for a long time. Therefore, adopting this Agile approach implies a number of challenges for the agency. Thus, this thesis aims to investigate to what extent the Agile approach can be implemented into the agency by identifying the challenges that the adoption of Agile entails. A number of different previous research and literature about the Waterfall, even called traditional in this thesis, and Agile project management methods have been reviewed in order to provide theoretical frameworks that are of relevance for this study. As the research subject is quite complex and broad, a qualitative approach has been utilized to obtain in-depth knowledge. Interviews have been conducted with employees from the investigated agency, and in order to pursue a comparison with how other public agencies have worked with a potential Agile adoption, interviews have also been conducted with a second agency. The thesis finds that applying the Agile project management method into the investigated agency will imply some challenges. A total of seven different challenges were identified which can be briefly summed up as following; Employees being too comfortable with old methods; Staff has difficulty committing to the new working culture; Agile is not a “one-size-fits-all” method; Large size projects; Heavy documentation; Financial reporting practices affecting the efficiency of Agile planning; Lack of competencies or some competencies being considered rare, hence there is no guarantee for each team to have all competencies that are needed. This study’s result shows that the studied public agency can work with Agile project management methods to a wider extent than what is done today. However, there are a couple of challenges, and solely working with the Agile method was showed to not be recommended. In order to find out if the Agile approach can be used in other works that are not covered in this study, or if the result can be applied to other sectors as well, further research is required.
Invånarnas förväntan för en produkt eller tjänst framtagen av myndigheter har ökat drastiskt. Detta kan bero på att startupföretag samt andra globala tekniska företag har lyckats erbjuda digitala tjänster av hög standard under de senaste årtionden. Det sätter i sin tur press på hur myndigheten behöver arbeta för att kunna bemöta invånarnas förväntningar och behov. Under åren har dessutom ett antal projekt inom myndigheterna blivit identifierade för att inte ha lyckats leverera det önskade värdet, hålla sig inom den satta budgeten och/eller leverera projektresultat inom den satta tidsramen. Därmed finns det ett behov av åtgärder för att motarbeta detta. Ett införande av Agil projekthantering tros kunna hjälpa till med att inte bara uppnå invånarnas förväntningar och behov utan även till förbättrat projektresultat. Myndigheterna har länge varit hierarkisk bestående av komplexa och stela strukturer, dessutom har de även under en lång tid arbetat Vattenfalls-baserat när det kommer till projekthantering. Därmed kan ett införande av det Agila konceptet medföra en del utmaningar. Denna rapport har därför riktats mot att undersöka till vilken utsträckning ett Agilt tillvägagångssätt kan implementeras inom myndigheten genom att identifiera utmaningarna som det Agila kan medföra. Ett antal olika litteraturer samt tidigare forskningar inom Vattenfall, även kallat traditionell i denna rapport, och Agil projekthantering har granskats för att tillhandahålla den teoretiska biten om de olika arbetsmetoderna. I och med att detta undersökningsområde kan ses som relativt komplext och brett så har en kvalitativ undersökningsmetod använts för att få en djupare förståelse av området. Förutsättningarna av detta ges av intervjuer från anställda från den undersökta myndigheten. För att göra en jämförelse i hur andra myndigheter har arbetat med Agilt införande har intervjuer även hållits med ytterligare en myndighet. Studien visar att tillämpning av Agil projekthantering inom den undersökta myndigheten kan medföra en del utmaningar. Totalt identifierades sju olika utmaningar som är sammanfattade på följande sätt: Anställda är för bekväma med den gamla arbetsmetoden; Anställda har svårigheter med den nya arbetsmiljön; Agil är inte en metod som är av “en storlek passar alla” principen; Stora projekt; Tung dokumentation; Redovisningspraxis som påverkas av den Agila planeringen; Avsaknad av kompetens eller att vissa kompetenser anses vara en bristvara. Denna studie visar att den undersökta myndigheten kan arbeta med Agila projekthanteringsmetoder till en större utsträckning än vad som redan görs idag, däremot finns en del utmaningar, och att enbart arbeta med den Agila metoden visar sig inte vara rekommenderat. För att veta om det Agila konceptet kan användas i större utsträckning även utanför projekthantering eller om resultatet även gäller för andra sektorer krävs vidare påbyggnad av studien.

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Prévet, Antoine. "Incitations et contractualisation dans le secteur public". Thesis, Paris 1, 2018. http://www.theses.fr/2018PA01E014.

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Cette thèse porte sur les spécificités du secteur public et leurs impacts sur les incitations et la performance. Elle mobilise les outils microéconomiques de la théorie des contrats et l’analyse économétrique. Parmi ces caractéristiques, une attention particulière est portée sur les problématiques de surveillance, de gestion de l’information et de contraintes budgétaires. Le premier chapitre de cette thèse contribue au débat sur la transparence dans le secteur public en considérant l’une de ses caractéristiques majeure : un budget limité. Cette question est étudiée comme un problème de design informationnel et utilise un modèle principal agent sous aléa moral pour montrer que la transparence a plus de chance d’être sélectionnée par le principal lorsque que le budget disponible et la valeur de la tache sont faibles. Le deuxième chapitre s’attache à offrir une nouvelle explication théorique à l’intuition associant un accroissement de la pression bureaucratique à une baisse de la qualité. Dans ce but, l’idée d’«extra-mile» est introduite dans un modèle principal agent classique sous aléa-moral. Le management bureaucratique est caractérisé par l’introduction d’une procédure définie comme l’association d’une codification et d’une vérification. Une telle procédure permet une vérification plus précise de l’action de l’agent mais est source d’inefficience sociale. Le dernier chapitre, dans une démarche théorique et empirique, propose une nouvelle explication de la différence des prix de l’eau en France en se fondant sur des arguments organisationnels
This thesis focuses on the structural specificities of the public sector and how they impact incentives and performance. It uses the microeconomic tools of contract theory and econometric analysis. Among these characteristics, special attention is paid to monitoring, information management and budget constraints by applying a theoretical lens, that allows to provide new insights into the incentive systems in place in the public sector. The first chapter contributes to the debate on transparency in the public sector by considering one of its major features, i.e. a limited budget. This issue is studied as an information design problem and employ a principal-agent model with moral hazard to show that if the principal has to choose between total transparency and total opacity, then transparency is more likely to be optimal when tasks are least valuable and budgets are lowest. The second chapter aims at capturing a new theoretical explanation for the widespread intuition that more bureaucracy could lead to less eﬀort and quality despite improved control. To that end, the idea of “the extra mile” is introduced in a classic principal-agent model with moral hazard. Bureaucratic management is characterized by the use of procedures, defined as the association of codification and verification. A procedure allows for more accurate verification of the agent’s action, but is socially inefficient. In the third chapter, using both theory and regression analysis, we propose a new explanation for price differences in the French water industry based on organizational arguments

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Braga, André de Castro Oliveira Pereira. "O tribunal de contas da união inibe inovações em concessões públicas?" reponame:Repositório Institucional do BNDES, 2015. https://web.bndes.gov.br/bib/jspui/handle/1408/7421.

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O Tribunal de Contas da União (TCU) fiscaliza as concessões públicas federais há mais de 20 anos. Quais os efeitos desse controle? Esta dissertação buscou verificar se a atuação do TCU inibe o surgimento de inovações em contratos de concessão pública. Por meio de uma análise qualitativa e quantitativa de dados referentes a contratos fiscalizados pelo TCU de 1993 a 2014, identificamos indícios de que um maior grau de intervencionismo do TCU está associado a uma menor quantidade de inovações em concessões públicas. Por outro lado, o aumento da burocracia nos processos de fiscalização do TCU não vem representando um obstáculo significativo para o surgimento de inovações nessa espécie de contrato.
For the past 20 years, public concessions promoted by the Brazilian government have been overseen by the Tribunal de Contas da União (TCU), Brazilian supreme audit institution. What are the effects of this oversight? Using data related to contracts audited from 1993 to 2014, we analyse if the TCU prevents innovation in concessions. The empirical results show that there is no significant correlation between innovations and red tape originated in TCU's audit procedures. On the other hand, we find a significant negative correlation between TCU's degree of interventionism and the emergence of innovations in public concessions.
Dissertação (mestrado) - Fundação Getúlio Vargas. Escola Brasileira de Administração Pública e de Empresas, Rio de Janeiro, 2015.
Bibliografia: p. 79-83

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Katsiyannis, Antonis. "A survey of state educational agencies on criteria for providing related services as mandated by Public Law 94-142 and section 504 of the Rehabilitation Act of 1973". W&M ScholarWorks, 1989. https://scholarworks.wm.edu/etd/1539618379.

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The related services component of P.L. 94-142 has been one of the most difficult features in providing a Free Appropriate Public Education (FAPE) for eligible handicapped students and it continues to be a persistent challenge. Related services have been a fertile area of disagreements between school personnel and parents because of the high cost of providing some services, and because of parents' requests for a variety of services, not necessarily within the intent of the law, to be provided at public expense. Issues involving related services have primarily focused on availability, service delivery models ensuring fiscal efficiency, compliance and legality. One area which has yet to be examined is the availability of criteria to guide school personnel in determining whether special education students are eligible for specific related services.;The purpose of this study is to investigate the availability of criteria for providing related services to special education students by surveying all state educational agencies and the District of Columbia. Directors of special education were requested to complete a survey instrument and provide a copy of their state eligibility criteria for related services.;The analysis of survey responses and the examination of selected eligibility criteria resulted in the following findings: (a) only one state has developed eligibility criteria for all related services as defined under P.L. 94-142; available criteria were most prevalent for speech therapy, occupational therapy, and physical therapy, (b) variations exist among states in the practice of providing related services and (c) available eligibility criteria differ from state to state in terms of specificity. Recommendations for consideration by educational agencies on the issue of eligibility criteria are also provided.

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Mayol, Alexandre. "Essais sur les déterminants et l'efficacité de la tarification des services publics : une application aux évolutions du secteur de l'eau potable en France". Thesis, Paris 1, 2017. http://www.theses.fr/2017PA01E046/document.

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La présente thèse propose une étude théorique et empirique des déterminants de la tarification des services publics et de leurs conditions d’efficacité. La prise en compte des enjeux environnementaux et sociaux, le déploiement des réseaux intelligents et la contrainte forte de maîtrise des coûts ont conduit à la mise en œuvre de nouvelles pratiques en matière tarifaire et organisationnelle dans les services publics. Cette thèse propose trois essais consacrés à l’impact de ces nouvelles pratiques dans l’eau potable en France. Dans un premier temps, nous analysons le passage d’un tarif affine à un tarif progressif sur le comportement des consommateurs d’eau potable, à partir d’une expérience naturelle menée à Dunkerque. Un premier résultat indique que la demande a baissé avec ce nouveau tarif, tout en créant des distorsions. Un deuxième résultat indique que la réaction des consommateurs au signal-prix a été ambivalente. Ces travaux suggèrent de repenser le design tarifaire et l’accompagnement des consommateurs dans leurs choix pour limiter les biais cognitifs. Dans un deuxième temps, nous analysons comment l’organisation politique locale (en France, le niveau de la commune, du syndicat de communes ou de l’intercommunalité) et le mode de gestion (public ou privé) peuvent influencer la performance du service public. L’incidence de ces configurations organisationnelles sur les coûts n’a jamais été étudiée simultanément par la littérature. Nous proposons un modèle théorique, validé par une étude empirique à partir d’un panel des services d’eau français, qui met en évidence l’impact de ces différentes configurations organisationnelles sur le prix
The present thesis proposes a theoretical and empirical study of the determinants of the pricing of public services and their conditions of effectiveness. Taking into account environmental and social issues, the deployment of smart grids and the strong constraint on cost control have led to the implementation of new pricing and organizational practices in public services. This thesis proposes three essays devoted to the impact of these new practices in drinking water in France. First, we analyze the transition from an affine tariff to a progressive tariff on the behavior of consumers of drinking water, starting from a natural experiment conducted in Dunkerque. A first result indicates that demand has decreased with this new tariff, while creating distortions. A second result indicates that the consumer reaction to the price signal has been ambivalent. This work suggests to rethink the tariff design and the accompaniment of the consumers in their choices to limit the cognitive biases. In a second step, we analyze how the local political organization (in France, the level of the single municipality, the union of communes (Syndicats) or super-municipality (communauté de communes) and the management mode (public or private) can influence the performance of the public service. The impact of these organizational configurations on costs has never been studied simultaneously by the literature. We first propose a theoretical model to analyze them together. Then, from a panel of French water services, we observe empirically that these different organizational combinations have an impact on the price

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Soares, Gisele de Oliveira. "O terceiro setor e o transindividualismo: proposta de uma teoria geral". Pontifícia Universidade Católica de São Paulo, 2008. https://tede2.pucsp.br/handle/handle/8200.

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Made available in DSpace on 2016-04-26T20:27:31Z (GMT). No. of bitstreams: 1 Gisele de Oliveira Soares.pdf: 1037114 bytes, checksum: b8bfb5b6bb27a351ce72cbecebc090f0 (MD5) Previous issue date: 2008-06-18
The present research investigates the Third Sector social phenomenon of world changes, whose exponential growth as from the 70th decade brought up questionings about the functions and structure of the States, the adequacy of sovereignty of the Nations before the new global economic conformation, the re-dimensioning of the public areas and the time/space relation. Under an interdisciplinary focus we have tried to connect various definitions relating to distinct subject-matters of the Social Sciences about the Third Sector over the world and in Brazil, and verified its undissociable relation to transindividualism. Under this context, we have analyzed the influences of the Third Sector in the Science of Law and tied it to the new citizenship consciousness, the civic bond, the democratic participation in the decisions on the goals of the nation, the protagonism in the social networks, to conclude that all the power belong to the people, therefore the people, and only the people, is the legitimate owner of its own destiny. The Third Sector, as a transindividual legal phenomenon is a social source of the Law
O presente trabalho busca investigar o advento do Terceiro Setor, fenômeno social de transformação mundial, cujo crescimento exponencial a partir da década de 70 trouxe à baila questionamentos acerca das estruturas e funções estatais, da adequação da soberania dos Estados-Nação ante à nova conformação econômica globalizada, ao redimensionamento dos espaços públicos e à relação tempo/espaço. Sob o espectro da interdisciplinaridade, buscamos concatenar conceitos vários pertinentes a objetos distintos das Ciências Sociais sobre o Terceiro Setor no mundo e no Brasil, e verificamos sua indissociável relação com o transindividualismo. Neste contexto, analisamos as influências do Terceiro Setor na Ciência do Direito e as entrelaçarmos à nova consciência cidadã, ao engajamento cívico, à participação democrática nas decisões sobre os rumos da nação, ao protagonismo nas redes sociais, para concluir que todo o poder emana do povo, sendo o povo, e só o povo, o senhor legítimo do seu destino. O Terceiro Setor, como fenômeno jurídico transindividual, é fonte social do Direito

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(9843425), Wan Zuriati Wan Zakaria. "The impact of computer-based accounting system on Malaysian public sector agencies". Thesis, 2014. https://figshare.com/articles/thesis/The_impact_of_computer-based_accounting_system_on_Malaysian_public_sector_agencies/13433762.

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"The positive and negative impacts of information technology (IT) have been continuously discussed and debated by researchers, practitioners and scholars for several years. In the public sector environment, IT can be a powerful tool for improving the delivery of government services with better collaboration among various governments. Therefore, the Malaysian Government, similar to many other governments, has planned and implemented a number of programmes to embrace the digital world by transforming itself to deliver information and services electronically. In public sector audit and accounting practices, the Malaysian Government has experienced local reform aimed at escalating transparency, streamlining accountability and improving overall financial management in line with international standards and practices. The purpose of this study is to evaluate the impact of computer-based accounting systems (CBASs) on the effectiveness of performing accounting tasks by Malaysian public sector agencies (PSAs). This study focuses on the impact of performance based outcomes at three levels: individual task, accounting-related task, and organisational level performance. With regard to accounting-related task performance outcomes, this study aims to analyse the impact of CBASs on the typical processes, which are related to budgeting, financial reporting, auditing and financial controlling. This study also seeks to investigate the influence of driving factors comprising management support and organisational resources and capabilities on the effectiveness of the system. In order to achieve the objectives of this study, a conceptual model was developed based on theoretical perspectives from previous studies and in recognition of the practical realities on the ground. A questionnaire-based survey was carried out to seek responses from CBAS users of Malaysian PSAs. A total of 643 questionnaires were distributed and 399 were collected, which resulted in 374 usable responses that were used for data analysis. This study performed two phases of data analyses: preliminary analysis and structural equation modelling (SEM) analysis. The preliminary data analysis was performed using the statistical procedures of SPSS version 18.0 (also known as PASW 18), while structural equation modelling was performed by AMOS 18.0. The results showed that the CBASs have no direct impact on individual and organisational performance outcomes. In contrast, the CBASs have impacted directly and significantly on the accounting-related task performance outcomes, comprising budgeting, accounting and reporting, auditing, and controlling tasks in the organisations. Furthermore, this study found that management support and organisational resources and capabilities influenced the effectiveness of CBASs within the organisation. Thus, it can be suggested that the effectiveness of CBASs is influenced by management support and organisational resources and capabilities, which directly impact on the improvement of tasks performed and indirectly on the improvement of individual performance as well as organisational performance. Thus, the CBASs have some „indirect‟ positive effects on performance at the individual and organisational levels. Several implications emerge from the empirical findings. This study contributes to the accounting literature, in general, and government computerised accounting system literature, in particular. The empirical findings with regard to the accountingrelated task performance outcomes suggest that the system may improve the effectiveness and efficiency of financial administration processes and also improve their accounting systems and practices. The findings may also add to our understanding of the current status of CBAS implementation and its significant contributions to organisations and society. This study has also given an insight into the degree and complexities of public financial management issues that often need to be dealt with in PSAs, especially in developing countries and emerging economies. The findings may be useful as guidance for helping organisations to improve their public financial management, which requires continuous commitment from top management and the provision of organisational resources and capabilities for a sustainable system. Moreover, the PSAs should also seriously take into account the impact of the system on the management and employees attached to the system itself in order to make sure that the system is successfully implemented and efficiently operated. As the findings provide an insight into the changes of the system on accounting processes, organisations need to develop new strategies to adapt to the demand of the technology and also to get the best results for the organisations. On the other hand, the public or stakeholders may evaluate the contribution of the system in creating value to the organisations. The findings of this study should also be considered by the decision-makers or policymakers as an input for future strategy formulation and planning to benefit the organisations and their clients."--Abstract.

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Masters, Adam Benedict. "Global public-private partnerships : different perspectives". Phd thesis, 2014. http://hdl.handle.net/1885/151681.

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Global public-private partnerships are part of the global governance framework and influence our daily lives - yet our understanding of them is incomplete. Research has attributed the existence of these partnerships between state, market and civil society actors variously to the influence of leaders, new management ideas, resource deficits and the proliferation of issues beyond the ability of any single sector to manage. Yet explorations of these themes primarily focuses on the United Nations core agencies, and overlooks the technical international government organizations; organizations which facilitate a multitude of transactions in various policy areas between nation-states, their agencies and administrations. Personal experience with such an organization - Interpol - indicated the answer to the puzzle was incomplete. Therefore, this study was undertaken to further explore the question of why international government organizations participate in global public-private partnerships. Using case studies, this research set out to discover a better explanation for the phenomena of global public-private partnerships. Research was conducted with the International Telecommunication Union, the International Criminal Police Organization and the International Centre for the Study of the Preservation and Restoration of Cultural Property. Between them, they represented a diverse section of international policy fields - communication; police cooperation and cultural conservation. This research found that beyond the themes in the literature, global public-private partnerships are shaped by the dominant professional culture of an international government organization, and the organizational culture also uniquely inherent in each. The use of theories of professional and organizational culture has therefore filled a gap in our knowledge about this global phenomenon. Furthermore, these cultural factors also influence how the other factors are perceived and then acted upon. The end results are partnerships that comfortably fit with the beliefs, values, norms and assumptions common the respective professional and organizational culture.

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Imbaruddin, Amir. "Understanding Institutional Capacity of Local Government Agencies in Indonesia". Phd thesis, 2003. http://hdl.handle.net/1885/45744.

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This thesis is about the capacity of local government agencies in Makassar (Indonesia) to provide services to the public. Besides aiming to understand the institutional capacity of local government agencies, the research also examines the role internal and external factors play in determining the service delivery capacity of public organisations. Internal factors refer to the organisational structure, managerial practices and the management of human resources in public organisations. External factors refer to the degree of bureaucratic and political accountability as well as the level of competition experienced by government agencies. ¶ ...¶ This study shows that, in the case of Indonesia, attempts to improve the capacity of government agencies to deliver quality public services by improving the capacity of parliament to politically oversee the executive, as recommended by a number of international agencies and commentators, may not be the best and most effective alternative. Rather than focusing the resources to improve the degree of political accountability, the study suggests that a more effective strategy to develop the capacity of government agencies is to enhance the organisational structure, managerial practices and the management of human resources in the public organizations, and to introduce competition into the delivery of public services.

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Wu, Heng-Hung, i 吳姮樺. "The Adoption of Knowledge Management in the Public Sector─A Survey on the Central and Local Government Agencies". Thesis, 2003. http://ndltd.ncl.edu.tw/handle/49366634693227593376.

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碩士
世新大學
行政管理學系
92
In the past two decades, knowledge management of business organization has received wide attention. Although it has been exsisting in the business organization field for a long period. Processes of Knowledge Management in the public Sector are less clear. This study draws on theories in business organization, public policy and management to examine the relationships of the policy of knowledge management, knowledge sharing, information technology, organizational culture and management strategy. Based on knowledge management literature, the author adapt the OECD to develop a KM questionnaire to survey our central and local government agencies in order to understand the adoption of knowledge management in the public sector in Taiwan. Finally, data were collected from 40 public agencies in Taiwan and supported the hypotheses. Implications for future research are outlined.

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Brunet, James R. "Determinants of drug testing policies in law enforcement agencies building and testing a theory of public sector drug testing /". 2003. http://www.lib.ncsu.edu/theses/available/etd-04182003-120639/unrestricted/etd.pdf.

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Thompson, Jennifer Lee. "Public sector reform in Australia : the efficiency and effectiveness of Centrelink and the Job Network". Phd thesis, 2007. http://hdl.handle.net/1885/147118.

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Grobler, Elizabeth. "A criminological perspective on corruption in the public sector". Diss., 2002. http://hdl.handle.net/10500/830.

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Corruption from a criminological perspective forms the basis of this dissertation. The crime component of corruption the 'what', 'why' and 'how' is the dominant theme throughout the study and includes corruption in the South African public sector, highlighting police corruption in the Western Cape. Although this study is exploratory, certain qualitative interviewing techniques, including an interview guide, were used to maximise the information obtained from knowledgeable interviewees. Corruption was further elucidated by the employment of criminological theories to explain pertinent findings in the research, by highlighting risk factors that lead to corruption, by giving examples of corruption and by discussing anti-corruption agencies and the effectiveness of existing legislation. Corruption in the public sector has always been around and will be ad infinitum. The severity of the consequences of this phenomenon can be curtailed by the will of politicians, the involvement of civil society and an operational criminal justice system.
Criminology
MA (Criminology)

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Lin, Yu-Ting, i 林禹廷. "The Relationship between Motivation and Job Involvement of Volunteers in Public Sector - A Case of Volunteers in the Taipei district agencies". Thesis, 2004. http://ndltd.ncl.edu.tw/handle/38253496235777484157.

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碩士
銘傳大學
公共事務學研究所
92
The primary purpose of this study is to discuss the present operation of volunteer system in the district government offices, the situation of volunteers’ motivation and job involvement, and the relationship between them. In this study, the gathered information method is by questionnaire and depth interview. The subjects of questionnaire are from “volunteer team in the district offices of Taipei City”. Total questionnaires are 322; collected are 279, returns-ratio 86.6%, and the effective questionnaires are 253. One-way ANOVA, t-test, Pearson product-moment correlation, and Canonical correlation analysis were conducted to analyze the collected data. Moreover, in order to understand the present operation of volunteer system in the district government offices, the subjects of interview are from volunteer work managers. Besides, researcher interview volunteers to understand the condition of motivation and job involvement. Final, according to the conclusions, the study proved suggestions to the district government offices and future research. The research results are as followed: First, it’s necessary to enhance recruiting, training and assessing in voluntary system in the district government offices. Second, the volunteer individual characteristics had similar and high-concentrated trend. Third, the highest volunteers’ motivation is “knowledge and growth”. Fourth, the degree of volunteers’ job involvement is fine, but it’s necessary to enhance the responsibility of work. Fifth, “age”, “religion”, “times of working”, “the frequency of service” had a part of effects in volunteers’ motivation. Sixth, “age” had a part of effects in volunteers’ job involvement. Seventh, there are positive significant correlations between motivation and job involvement; the higher motivation level, the higher job involvement was. Finally, family take support attitude; the interaction among the chief of district office, supervisors and volunteers; the human interactive relationship of volunteer team members, are also the significant factors to affect the degree of job involvement.

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Park, Sung Min. "Antecedents, mediators, and consequences of leadership, motivation, commitment, and managerial reform systems in the public sector three public management research studies with empirical evidence from U.S. federal and state agencies /". 2007. http://purl.galileo.usg.edu/uga%5Fetd/park%5Fsung-min%5F200705%5Fphd.

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Lee-Sue-Jan i 李素貞. "A Study of Performance Pay System in Taiwan’s Government Sector: A Case Study of the Subordinate Administrative Agencies and Public Utility Companies of the Ministry of Economic Affairs". Thesis, 2014. http://ndltd.ncl.edu.tw/handle/73255071219401332146.

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碩士
開南大學
人文社會學院公共管理碩士在職專班
103
Current developments in establishing a performance management system for the Taiwan government favors a system that effectively combines the performance management of the organization and the employees. Thus, the goals of the organization and the employees are vertically integrated, and the performance management and incentive mechanisms are horizontally integrated. Such a system is known as a strategic performance management system. The results of the system’s performance assessments can serve as a reference for making flexible allocations regarding the performance ranking and ratio among administrative, affiliated, and internal units. The goal of this performance assessment system is to implement strategy-oriented government performance management by integrating performance assessment and incentive mechanisms. The participants of this study were the personnel from the administrative and state-owned enterprises of the Taiwan Ministry of Economic Affairs. To understand the approaches of governments in other countries, we investigated the mechanisms of performance bonuses in government units of the United States, the United Kingdom, and Singapore. In addition, to compare Taiwan government units with private corporations in Taiwan, we examined the performance management systems of four acclaimed corporations, namely the Formosa Plastics Corporation, Cathay Life Insurance, Taiwan Semiconductor Manufacturing, and the China Steel Corporation, thereby summarizing the corporate experience. This study investigated the practical experiences of institutions promoting performance bonus evaluations, including practices adopted during group performance review, guidelines to establishing performance indicators, and use of group performance review results. Diverse research methods involving a literature review, case studies, in-depth interviews, and an in-depth survey were employed. Accordingly, relevant revisions and modifications are suggested and can be referenced during future implementations.

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Lai, Yi-Hsiu, i 賴苡修. "A Preliminary Study of Servant Leadership and Employee Voice Behavior in Public Sector: A Case of Front-line Service Agencies in Taipei City Government and New Taipei City Government". Thesis, 2019. http://ndltd.ncl.edu.tw/handle/t8g7jx.

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碩士
國立政治大學
公共行政學系
107
Leadership and organizational behavior have been popular research domains in Taiwan for years. However, in contemporary public administration, which emphasizes service oriented and organizational change, the research on servant leadership and voice behavior in Taiwan is still in the preliminary phase. It is necessary to investigate its causal relationship and concern to bureaucracy, interpersonal interaction and gender. By multi-level analysis, the antecedents include the organizational-level variables such as servant leadership, hierachy of authority, gender dyads of superior-subordinate, and individual-level variables such as voice behavior, perceived red tape and person-supervisor fit for examining the effects of the cross-level situation. The puspose of this study is to examine the influence of servant leadership and perceived red tape on voice behavior, including the moderating role of hierachy of authority, gender dyads of superior-subordinate, servant leadership, and the mediating role of person-supervisor fit across the staffs of public sector. The valid samples were collected from 811 civil servants belonging to 43 district offices and household registration offices of Taipei City Government and New Taipei City Government. The statistical methods used for data analysis includes descriptive statistics, t-test, one-way ANOVA, Pearson’s correlation, and multi-level analysis. The study results showed as follows: 1.Staffs of Taipei City Government and New Taipei City Government have an above average recongnition of servant leadership, voice behavior, perceived red tape, hierachy of authority, person-supervisor fit. 2.The male supervisors overtop the female supervisors on servant leadership style. 3.Female supervisors show lower servant leadership behavior to male subordinates than other superior-subordinate dyads. 4.Servant leadership has a significantly positive effect on voice behavior. 5.Servant leadership has a significantly positive effect on person-supervisor fit. 6.Person-supervisor fit has a significantly positive effect on voice behavior. 7.Perceived red tape has a significanly positive effect on voice behavior. 8.Hierachy of authority has no significanly effect on voice behavior. 9.Person-supervisor fit partly mediates the effect of servant leadership on voice behavior. 10.Gender dyads of superior-subordinate doesn't moderate the effect of servant leadership on voice behavior. 11.Servant leadership doesn't moderate the effect of perceived red tape on voice behavior. 12.Hierachy of authority negatively moderates the effect of perceived red tape on voice behavior.

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Julyan, Leoni. "The balanced scorecard as a performance measurement tool for the South Africa government's upgrading of informal settlements programme". Thesis, 2011. http://hdl.handle.net/10500/5674.

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The perceived lack of progress by the Department of Human Settlements (“Department”) in meeting the increased demand for subsidised housing post-1994 is a ticking time bomb, given the repeated promises without any prospect of meeting the commitment to eradicate or upgrade all informal settlements by 2014. Despite ongoing delivery of subsidised housing, the backlog remained at 2,4 million households from 2005 to 2009, the indicator being the number of informal settlement households. The “Department” has acknowledged the existence of bureaucratic blockages throughout the housing delivery chain. Despite the urgency of the situation, there appears to be no research on the departmental factors hampering delivery under the Upgrading of Informal Settlements Programme (“programme”) and finding a solution that would maximise delivery within budgetary constraints. This research assesses the suitability of the Balanced Scorecard (BSC), a Strategic Management Accounting performance measurement and management tool, for addressing the departmental factors hampering delivery (“factors”) under the “programme” and develops a conceptual framework to guide any future application of the BSC to the “programme”.The complexity of housing delivery and the proposed integration of the BSC call for a detailed literature study of the post-1994 national housing and “programme” documentation and that of the public sector BSC. The theoretical study will establish how and by whom housing delivery should be done, the “factors” and the BSC framework and translation process. This will serve as the basis for the assessment of the suitability of the BSC for addressing the “factors” and the development of the conceptual framework.This study revealed that the BSC is suitable for addressing seven of the eight departmental factors hampering delivery under the “programme” and partially suitable for addressing the remaining factor. The recommendation is that the BSC be applied to the “programme” according to the conceptual framework provided. This study has contributed to knowledge by: producing an overall picture of the national framework for the delivery of subsidised housing, presenting the BSC as a suitable performance measurement tool for addressing the departmental factors hampering delivery under the “programme”, and developing a conceptual framework for any future BSC application to the “programme”.
Accounting Sciences
D. Com. (Accounting)

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49

Valášková, Michaela. "Hodnocení poskytování informací cizincům ze třetích zemí na trhu práce v České republice". Master's thesis, 2011. http://www.nusl.cz/ntk/nusl-298297.

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The thesis "Evaluation of providing information to third-countries foreigners by public sector in the labor market in the Czech Republic" is primarily engaged in finding the level of information provided to third-countries foreigners in the Czech labor market, their content, distribution, institutional framework, availability, etc.. Despite the fact that the dynamics of inflow of foreign labor is greatly reduced, this process has still many problems and issues, especially in their conditions of employment. For foreigners who came to our area to find a job, they could be legitimately employed to meet the many obligations of the law. Do they receive information about these rules and responsibilities? This paper seeks to answer, which took aim is to determine what information to foreigners from third countries, the Czech labor market in the context of migration and integration policies, propose possible solutions in this area and analyze current state of economic activities of foreigners from third countries in the labor market in the CR (in the plane legislative, institutional). Furthermore, to determine the status and level of awareness and availability of information to third-country nationals in the labor market in a position to insure foreigners from third countries on the issue of awareness and...

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