Gotowe bibliografie tematyczne / Public administrative service

Spis treści

  1. Artykuły w czasopismach
  2. Rozprawy doktorskie
  3. Książki
  4. Części książek
  5. Streszczenia konferencji
  6. Raporty organizacyjne

Gotowa bibliografia na temat „Public administrative service”

Autor: Grafiati
Data publikacji: 12 października 2024
Data aktualizacji: 19 lipca 2025

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Artykuły w czasopismach na temat "Public administrative service"

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Bubleinyk, V. A., and E. O. Legesa. "Scientific concepts of development of public services in Ukraine." Analytical and Comparative Jurisprudence, no. 5 (October 12, 2024): 444–49. http://dx.doi.org/10.24144/2788-6018.2024.05.69.

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The scientific article is devoted to highlighting the state of scientific development of the provision of public services in Ukraine. The achievements of administrative scientists and approaches to understanding the categories of public and administrative services provided by public administration bodies are highlighted. The works of administrative scientists who paid considerable attention to the issue of providing administrative services in various spheres or to a specific subject were analyzed, namely: Bondarenko I.O. «Organizational and legal foundations of service provision in the field o
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Jeon, Hoon. "Public Service and Administrative Law: A comparative research on french public service doctrine." European Constitutional Law Association 29 (August 31, 2022): 43–64. http://dx.doi.org/10.21592/eucj.2022.39.43.

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The notion of “french public service”(le service public in french) is essential in order to explain the french public law. The concept of public service, known as “Kong-yuk-mu” in korea, has been justified by french administrative jurisprudence and doctrines to prove the existence of administrative law. But the formation of the EU, the modernization of public policy have influenced the french public service doctrine since late 1990’s.
 On this study, we reviewed the conceptual consideration of “Public service” and the recent discussion of the role and mission of the State in public servic
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Bubleynyk, V. A. "Activities of public service centers: problematic issues and ways to solve them." Uzhhorod National University Herald. Series: Law 3, no. 84 (2024): 24–29. http://dx.doi.org/10.24144/2307-3322.2024.84.3.3.

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The article covers the activities of administrative service centers: problematic issues and ways to solve them. Among the problems in the activities of public service centers are the following: 1) the lack of alternative ways to apply to administrative service centers for a certain type of public service, which makes the subjects directly dependent on the officials who provide them; 2) lack of appropriate conditions for waiting for the subjects of treatment, especially for people with disabilities, when the premises of public administration entities do not have basic chairs and tables for fill
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Rakhmonov, Sardorjon. "THE ADMINISTRATIVE-LEGAL NATURE OF THE SERVICE CONTRACT IN THE PROCESS OF CIVIL SERVICE EXECUTION." International Journal of Law And Criminology 4, no. 12 (2024): 44–49. https://doi.org/10.37547/ijlc/volume04issue12-07.

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This article explores the intersection of labor and administrative law in the regulation of public service relationships, emphasizing the distinctions and overlaps between labor contracts and service contracts. The author highlights that while labor law has a private legal nature and is characterized by equality between parties, public service relations are rooted in administrative law, reflecting the subordination of public servants to the state and serving public interests. The article examines the nature and features of service contracts, presenting them as administrative-legal instruments
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HAI, Nguyen Chi, Vu Thi Phuong LE, Nguyen Thai SON, and Phan Van TUAN. "EVALUATION OF CITIZENS' SATISFACTION WITH THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES IN THE MEKONG DELTA, VIETNAM." GeoJournal of Tourism and Geosites 48, no. 2 supplement (2023): 751–62. http://dx.doi.org/10.30892/gtg.482spl09-1075.

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Citizen satisfaction is one of the essential factors reflecting the quality of public administrative services provided by state administrative agencies. The study aims to assess citizens' satisfaction with the quality of public administrative services in the Mekong Delta, Vietnam. Research data were collected from survey results using questionnaires from 792 survey samples in the Mekong Delta, Vietnam. Research results have shown that citizens are satisfied with the quality of public administrative services in the Mekong Delta, Vietnam. At the same time, there are six factors affecting citizen
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Nga, Tran Thi Bich. "Legal Policy Applications for Enhancing the Quality of Public Administrative Services." Emerging Science Journal 9, no. 2 (2025): 890–915. https://doi.org/10.28991/esj-2025-09-02-020.

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Vietnam is now focused on market economic growth and administrative reform. This involves organizing and administering society via legal institutions and meeting the fundamental requirements of the people by providing public administrative services. In addition, the execution of public administrative services is a vital and indispensable responsibility for government agencies, as well as for the citizens. Hence, the objective of the research is to investigate the primary factors that influence the public administration service quality in Ho Chi Minh City, Vietnam. The author employed both qual
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Serohina, T. V. "Category «public service» as a scientific research object." Public administration aspects 6, no. 4 (2018): 14–19. http://dx.doi.org/10.15421/15201818.

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The article is devoted to the study of the development of the concept of «public service» in an independent Ukraine. It was found out that since the beginning the concept of «management service» is one of the most widespread. From a legal point of view, a management service is the creation of organizational conditions for the realization of the right by a citizen or another subject of administrative-legal relations. Instead from the point of view of public administration, «management service» is a result of the functional activity of the state body in the development and implementation of stat
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Hanna, O. Hratsiotova, K. Safronova Victoria, and V. Sizonenko Serhii. "Financial resources of the administrative service center: structure, formation and use." Economic journal Odessa polytechnic university 1, no. 11 (2020): 5–10. https://doi.org/10.5281/zenodo.3974843.

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This article deals with such problems as the structure of Administration Service Centres in Ukraine, describes the financial support and financial resources of Administration Service Centres, identifies problems with Podilsk Administration Service Centre, identifies factors that contribute to improving the administrative services quality in Podilsk. The administrative services provision is a society’s integral part without exception in all countries. The services provided by government bodies, local authorities, enterprises, institutions, organizations under their management, which const
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Supriyanto, Didik. "Quality of public services in the field of population administration in malang public administrative mall." JPPI (Jurnal Penelitian Pendidikan Indonesia) 9, no. 4 (2023): 606. http://dx.doi.org/10.29210/020233177.

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The government as a provider of public services needed by the community must be responsible and continue to strive to provide the best service for the sake of improving public services. If we are honest, there is hope that people's satisfaction is a measure of the success of public services provided by the government as a public service provider. The purpose of this study is to determine the Quality of Public Services in the Field of Population Administration in Malang City Public Administration Mall. This research is a descriptive study using a qualitative approach to determine the quality of
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Soloviova, O. M. "ADMINISTRATIVE AND PUBLIC SERVICES AS A REFLECTION OF THE SERVICE FUNCTION OF PUBLIC ADMINISTRATION." Juridical scientific and electronic journal, no. 7 (2022): 279–83. http://dx.doi.org/10.32782/2524-0374/2022-7/65.

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Rozprawy doktorskie na temat "Public administrative service"

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Jegou-Vincensini, Jean-Christophe. "La politique de formation professionnelle dans les pays méditerranéens : d'un service public hésitant à un service public décentralisé." Nice, 1997. http://www.theses.fr/1997NICE0052.

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La mise en oeuvre d'un service public de la formation cohérent implique de la part des différents acteurs publics et privés méditerranéens de revolutionner leur approche de la formation qui s'est averée jusqu'a présent peu pertinente. Ainsi, le facteur humain constituant une ressource précieuse et stratégique qui doit etre developpée tant qualitativement que quantitativement, il est essentiel de repondre aux profonds changements d'une société qui a besoin de bases nouvelles par l'instauration d'objectifs institutionnels et d'accords nouveaux entre les différentes parties prenantes à la formati
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Abdalla, Mohyeldin Siddig. "Management services as an aid to administrative reform in the Sudan public service." Thesis, Durham University, 1995. http://etheses.dur.ac.uk/5119/.

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In this research study the experience of the management services function as an aid to administrative reform in the Sudan is examined. Particular attention is paid to the establishment of the departmental management services units (DMSUs), as institutional in-built organs for administrative reform in the public service. The focus of the study is on the problems which confronted the DMSU programme. Interviews with a number of high-ranking personnel such as the former President Ga'afar Mohamad Nimeiri, the former Ministers of Public Service and Administrative Reform and some Under-Secretaries, a
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Hai, Peter Nguyen Van, and n/a. "Recent administrative reform in Vietnam." University of Canberra. Administrative Studies, 1994. http://erl.canberra.edu.au./public/adt-AUC20060714.115805.

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Since the introduction in 1986 of Doi Moi program, a Vietnamese form of Perestroika, which was designed partly to reduce the role of state bureaucracy in the system, major economic reforms have been carried out in the Socialist Republic of Vietnam (SRV). However, while Vietnam's economic reforms have generated considerable interest, its limited political reforms, especially in the area of public administration, have not been a central concern among political scientists, historians and researchers. In their efforts to revitalise the state bureaucracy, reformers in Vietnam now recognise the impo
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Gonçalves, Barbara. "Le détenu : du statut d’assujetti au service public au statut d’usager du service public." Electronic Thesis or Diss., Université Clermont Auvergne‎ (2017-2020), 2019. http://theses.bu.uca.fr/nondiff/2019CLFAD010_GONCALVES.pdf.

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Suite aux nombreux rapports dénonçant l’indignité des conditions de détention au début des années 2000 et aux différentes condamnations de la France par la Cour européenne des droits de l’homme en la matière, le droit pénitentiaire a progressivement évolué. La modification conséquente des normes applicables à la personne condamnée privée de liberté qui en découle pousse alors à s’interroger sur son statut et la catégorie juridique à laquelle elle appartient. Longtemps, la personne détenue a été qualifiée d’assujettie au service public pénitentiaire en raison du nombre conséquent de prescriptio
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Yao, Diassie Basile. "Pour une justice au service des partenaires administratifs : contribution à l'étude de l'organisation juridictionnelle administrative de la Côte d'Ivoire." Clermont-Ferrand 1, 1986. http://www.theses.fr/1986CLF10016.

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La justice administrative concue par le legislateur ivoirien est marquee par l'idee de simplification au service du justiciable. Dans son essence, cette caracteristique ne sacrifie pas pour autant la particularite de l'administration. Cette conciliation est attestee par l'unification des organes de reglement des litiges administratifs et de ceux des litiges prives a la base de l'organisation juridictionnelle constituee par les tribunaux ordinaires d'une part, et par la separation desdits contentieux au sommet de celle-ci represente par les differentes chambres de la cour supreme d'autre part.
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Pirotta, Godfrey A. "The administrative politics of a micro-state : the Maltese Public Service, 1800-1940." Thesis, University of Bath, 1991. https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.292814.

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Cork, Julie. "The Queensland public sector : assessing the Goss government reforms /." [St. Lucia, Qld.], 2005. http://www.library.uq.edu.au/pdfserve.php?image=thesisabs/absthe19501.pdf.

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Huapaya, Tapia Ramón. "Concept and Legal Regime of Public Service in the Peruvian Public Law." IUS ET VERITAS, 2016. http://repositorio.pucp.edu.pe/index/handle/123456789/122803.

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The author proposes a review of the different experiences relating to public services of economic content, both nationally and internationally, and then he analyze its concept and legal framework in national law. to this end, he reviews therecent literature on the subject, the constitutional basis and the relevant case law in order to offer his concept of Guarantor state , linked to the role and concept of public service in the peruvian legal system.<br>El autor propone una revisión de las diferentes experiencias relativas a los servicios públicos de contenido económico, tanto a nivel nacional
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Woimant, Antoine. "Les contrats des autorités adjudicatrices privées : réflexion sur les évolutions du droit de la commande publique." Lyon 3, 2007. http://www.theses.fr/2007LYO33050.

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La finalité de cette étude est de mettre en évidence les convergences et les divergences du régime applicable aux organismes privés soumis, en vertu de dispositions normatives, à des règles formalisées de publicité et de mise en concurrence pour la passation de leurs contrats par rapport aux règles applicables aux organismes publics. Cette étude démontre que ce processus de formalisation, sans remettre en cause la nature privée de ces contrats, entraîne cependant l’application de procédures dérogatoires au droit privé. L’identification de ces procédures est au cœur de cette étude<br>The purpos
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Rashid, Muhammad Hafiz Abd. "Measuring and achieving quality customer service : a study on public sector in Malaysia /." Online version of thesis, 2008. http://hdl.handle.net/1850/8384.

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Książki na temat "Public administrative service"

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Vandendriessche, Xavier. Études en l'honneur de Pierre Sandevoir: Service public, services publics. Harmattan, 2000.

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Esplugas, Pierre. Le service public. 2nd ed. Dalloz, 2002.

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Guglielmi, Gilles J. Histoire et service public. Presses universitaires de France, 2004.

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Marc, Holzer, ed. Public service: Callings, commitments, and constraints. Westview Press, 2000.

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Oliver, Dawn. Public service reforms: Issues of accountability and public law. Pinter, 1996.

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France. Commission de coordination de la documentation administrative. Documentation administrative et renouveau du service public. La Documentation française, 1992.

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Organisation for Economic Co-operation and Development., ed. Administration as service, the public as client. Organisation for Economic Co-operation and Development, 1987.

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Control, New York (State) Dept of Audit and. Public Service Commission, Department of Public Service, assessment procedures and controls. The Office, 1988.

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Office, General Accounting. The public service. The Office, 1988.

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Office, General Accounting. The public service. The Office, 1992.

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Części książek na temat "Public administrative service"

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Morgan, Douglas F., Richard T. Green, Craig W. Shinn, Kent S. Robinson, and Margaret E. Banyan. "Administrative Discretion." In Foundations of Public Service, 3rd ed. Routledge, 2021. http://dx.doi.org/10.4324/9781003218029-5.

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du Gay, Paul, and Thomas Lopdrup-Hjorth. "Whatever Happened to ‘Administrative Statesmanship’?" In For Public Service. Routledge, 2022. http://dx.doi.org/10.4324/9780203093603-5.

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Morgan, Douglas F., Richard T. Green, Craig W. Shinn, Kent S. Robinson, and Margaret E. Banyan. "Administrative Ethics and Responsibility." In Foundations of Public Service, 3rd ed. Routledge, 2021. http://dx.doi.org/10.4324/9781003218029-9.

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Shimada-Logie, Hiroko, and Atsushi Konishi. "The Civil Service and Public Employment." In Governance and Public Management. Springer International Publishing, 2024. http://dx.doi.org/10.1007/978-3-031-58610-1_11.

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AbstractIn Japan, ethos of small government was a consistent principle from the 1960s, while people’s expectations of administration and bureaucracy have been traditionally high. The coexistence of these two conflicting objectives has been barely maintained, with the rapid increase in administrative demands, by excessive amounts of overwork of regular employees who are faithful to their own ministry and the surge in the number of non-regular employees under inferior working conditions. The civil service reform in the 2000s, aiming at eliminating wastes caused by the pursuit of ministry-specific interests, introduced the Prime Minister’s control of executive personnel, but this resulted in further exhaustion and demoralization of employees. The fragility of administration system in times of crisis, which relies on the commitment of civil servants in charge, has been also exposed.As the civil service has come to be obviously avoided by young competent people, discussion of “staffing according to workload” and attempts to improve working conditions of non-regular employees have been started as late as recent years.
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Matsunami, Jun. "Institutional Differentiation of Public Service Provision in Japan: Corporatisation, Privatisation, and Re-municipalisation." In Governance and Public Management. Springer International Publishing, 2024. http://dx.doi.org/10.1007/978-3-031-58610-1_14.

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AbstractThe modern Japanese government has remained ‘small’ in terms of the number of public employees by developing several ways to provide public services. Before World War II, Japan created public enterprises, special companies, public corporations, and other legal entities. Many companies were contracted to the government to provide public services. Industrial associations played an important role in regulating industrial sectors. Local governments followed the central government in providing public services. At the grassroots level, neighbourhood organisations played important roles in providing information from the government and complementing public service provision by local governments. Public service provisions by quasi-governmental and non-governmental organisations continued after World War II. Public corporations were established to develop infrastructure and welfare services. Local governments also established local public corporations. In recent years, administrative reforms have converted the provision of some public services by the public sector into provision by the private sector. Public corporations were privatised and reorganised. An Incorporated Administrative Agency (IAA) was created. At the local government level, public service provisions by non-governmental bodies were expanded by the Designated Management System (DMS). Thus, institutional differentiation of public service provision allowed the Japanese government to remain small.
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Fleischer, Julia. "Federal Administration." In Public Administration in Germany. Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-53697-8_5.

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AbstractThe federal administration is significantly small (around 10 percent of all public employees). This speciality of the German administrative system is based on the division of responsibilities: the central (federal) level drafts and adopts most of the laws and public programmes, and the state level (together with the municipal level) implements them. The administration of the federal level comprises the ministries, subordinated agencies for special and selected operational tasks (e.g. the authorisation of drugs, information security and registration of refugees) in distinct administrative sectors (e.g. foreign service, armed forces and federal police). The capacity for preparing and monitoring government bills and statutory instruments is well developed. Moreover, the instruments and tools of coordination are exemplary compared with other countries, although the recent digital turn has been adopted less advanced than elsewhere.
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Grohs, Stephan. "Participatory Administration and Co-production." In Public Administration in Germany. Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-53697-8_18.

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AbstractThe German administrative system is well known for its time-honoured subsidiarity principle regarding the delivery of social and welfare services, especially at the local level. The public (municipal) sector is only allowed to provide these welfare services if the civil society, welfare organisations and citizens’ initiatives are not able to do it on their own. Against this background, the co-production of public services is deeply rooted in the German administrative culture. However, in more recent times, often prompted by fiscal problems, but also triggered by an increasing demand for more citizen participation, the co-production of services and the involvement of multiple actors have gained increasing importance. Against this backdrop, the chapter outlines these shifts from ‘traditional’ modes of service delivery and decision-making to co-producing features and participatory elements. It also addresses some of the resulting key problems and pitfalls, such as accountability, transparency and legitimacy.
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Islam, Md Robiul. "Administrative Reform in Bangladesh Civil Service in the Era of Artificial Intelligence." In Public Administration, Governance and Globalization. Springer Nature Switzerland, 2024. https://doi.org/10.1007/978-3-031-70306-5_12.

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Ogbazghi, Petros B. "Administrative Reform in Ireland: Exploring Continuity and Change in the Irish Civil Service." In Global Encyclopedia of Public Administration, Public Policy, and Governance. Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-319-31816-5_3947-1.

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Ogbazghi, Petros B. "Administrative Reform in Ireland: Exploring Continuity and Change in the Irish Civil Service." In Global Encyclopedia of Public Administration, Public Policy, and Governance. Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-66252-3_3947.

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Streszczenia konferencji na temat "Public administrative service"

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Catana, Emilia Lucia. "PARTICULARITIES OF REMEDIES IN THE MATTER OF AWARDING PUBLIC PROCUREMENT CONTRACTS IN ROMANIA." In 11th SWS International Scientific Conferences on SOCIAL SCIENCES - ISCSS 2024. SGEM WORLD SCIENCE, 2024. https://doi.org/10.35603/sws.iscss.2024/s02/14.

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The overall purpose of this paper is the analysis of remedies in the matter of awarding public procurement contracts, with emphasis on the Romanian case, in the context of EU law. Methodologically, the study aims to analyse Romanian Law no. 101/2016 on appeals and remedies for the award of public contracts, sectorial contracts and works concession contracts and service concession contracts, as well as for the organization and operation of the National Council for the Settlement of Complaints. This law transposes the Directive 89/665/EEC on the coordination of laws, regulations and administrati
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Ospanova, Dzhamilya, and Muslim Tazabekov. "Improving the system of accessibility of public services: national and foreign experience." In Development of legal systems of Russia and foreign countries : problems of theory and practice. Publishing Center RIOR, 2023. http://dx.doi.org/10.29039/02110-1-117-130.

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One of the priorities in the modernization of public administration in Kazakhstan is the achievement of the quality of public services. The term “public service” has recently entered the circulation of legal science and legislation. In Kazakhstan, as in Russia, it is associated with the implementation of administrative reform, while in many developed foreign countries public services act as one of the main forms of relations between individuals, legal entities and public authorities. The essence of the new stage of administrative reform in Kazakhstan is reduced to a short formula — from admini
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Rapajić, Milan. "ADMINISTRATION CONTRACTS." In International scientific conference challenges and open issues of service law. Vol. 2. University of Kragujevac, Faculty of law, 2024. http://dx.doi.org/10.46793/xxmajsko2.305r.

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n the paper, the author deals with the topic of administration contacts, as the broadest category of contracts concluded by the state. In this sense, the term "administrative contracts" is narrower than the term "administration contracts". By the way, the administrative contract became a legal category with the adoption of the Law on General Administrative Procedure from 2016. Based on this Law, the administrative contract is concluded only when it is determined by a special law. The author expresses his opinion that the domestic legislator has not characterized any management contract as an a
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Susanti, Gita, Siti Halwatiah, Novayanti Sopia Rukmana, Andi Ahmad Yani, Andi Rahmat Hidayat, and Suherman Ahmad. "Public Service Performance and Public Trust in Government -- An Indonesian Case Study." In International Conference on Administrative Science (ICAS 2017). Atlantis Press, 2017. http://dx.doi.org/10.2991/icas-17.2017.20.

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Vukašinović Radojičić, Zorica, and Dejan Vučetić. "THE EUROPEAN PRINCIPLES OF PUBLIC ADMINISTRATION SERVICES DELIVERY FROM THE PERSPECTIVE OF DIGITALIZATION AND SIMPLIFICATION : NORMATIVE FRAMEWORK AND PRACTISE IN THE REPUBLIC OF SERBIA." In International Scientific Conference “Digitalization and Green Transformation of the EU“. Faculty of Law, Josip Juraj Strossmayer University of Osijek, 2023. http://dx.doi.org/10.25234/eclic/27449.

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European Union principle of Public administration service delivery is a key principle underpinning the efficiency principle and simplification of administrative procedures. Serbian government has done a lot of efforts and made a progress in the last five years in the sphere of public services digitalization, through strategic, institutional, normative changes, but some weaknesses still remain in terms of realizing the full potential of the different strategies and legislation. The purpose of the paper is to elaborate the application of quality and efficient public service delivery through anal
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Chongzhao, Li. "The Administrative System Reform and Practice towards Service-oriented Government." In Fifth International Conference on Public Management : International Collaboration for Innovated Public Governance (ICPM 2018). Atlantis Press, 2018. http://dx.doi.org/10.2991/icpm-18.2018.35.

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Bogdanova, Margarita, Evelina Parashkevova, Nadezhda Veselinova, Elitsa Lazarova, and Mariela Stoyanova. "SWOT ANALYSIS OF DIGITAL TRANSFORMATION IN ELECTRONIC ADMINISTRATIVE SERVICES AT THE MUNICIPAL LEVEL." In 13th International Scientific Conference „Business and Management 2023“. Vilnius Gediminas Technical University, 2023. http://dx.doi.org/10.3846/bm.2023.1007.

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The aim of the article is to outline strategic perspectives for electronic administrative services in the context of intensive processes of digital transformation in society. Administrative service in the public sector is investigated, and in particular the focus is on attitudes towards trans-formation from conventional to electronic administrative service. Based on a thematic analysis, the environment for the development of electronic administrative services at the municipal level has been mapped. The results of a study of the level of provision of electronic services by all 265 municipalitie
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Jovanović, Zoran. "Uticaj novog javnog menadžmeta na privatizaciju javnih službi." In XVI Majsko savetovanje. University of Kragujevac, Faculty of Law, 2020. http://dx.doi.org/10.46793/upk20.891j.

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Public services that satisfy the interest of the community in contemporary conditions are provided by administrative organizations, market entities or an administrative organization and a private entity together through various arrangements, all depending on the generally accepted conception of the role of the state in public administration. Some of the countries to be analyzed went much deeper into management than other countries because governments realized that they did not have to provide goods and services to citizens if they could not guarantee that services would be provided fairly, whi
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Sulila, Ismet. "Social Network Harmonization and Public Service -- A Case Study of Boalemo, Indonesia." In International Conference on Administrative Science (ICAS 2017). Atlantis Press, 2017. http://dx.doi.org/10.2991/icas-17.2017.28.

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Lv, Weixia, and Yonggui Wang. "Effects of public-perceived administrative service quality on public satisfaction, government reputation and public trust: An empirical analysis based on the local governments of China." In 2010 7th International Conference on Service Systems and Service Management (ICSSSM 2010). IEEE, 2010. http://dx.doi.org/10.1109/icsssm.2010.5530151.

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Raporty organizacyjne na temat "Public administrative service"

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Stoye, George, Elaine Kelly, and Marcos Vera-Hernandez. Public hospital spending in England: evidence from National Health Service administrative records. Institute for Fiscal Studies, 2015. http://dx.doi.org/10.1920/wp.ifs.2015.1521.

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Mallory, Richard E. Service Quality Standards for the Public Sector. Asian Productivity Organization, 2025. https://doi.org/10.61145/szra3943.

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Governments around the world are seeking new ways to deliver efficient, effective, and transparent services. A new P-Insights report, Service Quality Standards for the Public Sector, introduces the ASQ/ANSI G1:2021 standard as a practical framework for improving service quality across all levels of government. The report explains how ANSI G1 enables public agencies to evaluate performance objectively using measurable outcomes, maturity scoring, and best practice workflows. Unlike traditional models such as ISO 9001, this approach allows for detailed analysis at the unit level, helping leaders
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Benton, Allyson Lucinda. Institutional Analysis of the Mexican Civil Service System. Inter-American Development Bank, 2002. http://dx.doi.org/10.18235/0011015.

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The Mexican public sector has undergone a dramatic reorganization and professionalization since the initiation of economic crisis and reform in 1982. Though such reforms appear to have improved efficiency in the provision of public services, administrative changes did not include the implementation of a national career civil service. (Note: The title in this original document is in Spanish, but the document itself is in English.)
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Van Campenhout, Bjorn, Nassul Kabunga, Tewodaj Mogues, and Caroline Miehe. Community advocacy forums and public service delivery in Uganda: Impact and the role of information, deliberation, and administrative placement. International Food Policy Research Institute, 2020. http://dx.doi.org/10.2499/p15738coll2.133725.

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Campenhout, Bjorn Van, Nassul Kabunga, Tewodaj Tewodaj, and Caroline Miehe. Community advocacy forums and public service delivery in Uganda: Impact and the role of information, deliberation and administrative placement. International Initiative for Impact Evaluation (3ie), 2021. http://dx.doi.org/10.23846/pw2ie136.

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Cisneros, Elías, Krisztina Kis-Katos, and Lennart Reiners. Losing Territory: The Effect of Administrative Splits on Land Use in the Tropics. Asian Development Bank, 2023. http://dx.doi.org/10.22617/wps230583-2.

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State decentralization is often promoted to improve public service delivery, but its effects on forest conservation are ambiguous. This study exploits the discontinuous changes in government responsibilities through district splitting at new administrative borders in Indonesia. Using a spatial boundary discontinuity design, we find a 35% deforestation decline within new districts relative to existing districts both immediately before and after splits. The results point to strategic investment behavior by existing governments that maximizes medium-run land-use revenues.
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Cuesta, Ana, Lucia Delgado, Sebastián Gallegos, Benjamin Roseth, and Mario Sánchez. Increasing the Take-up of Public Health Services: An Experiment on Nudges and Digital Tools in Uruguay. Inter-American Development Bank, 2021. http://dx.doi.org/10.18235/0003397.

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In this paper, we test whether promoting digital government tools increases the take-up of an important public health prevention service: cervical cancer screening. We implemented an at-scale field experiment in Uruguay, randomly encouraging women to make medical appointments with a digital application or reminding them to do it as usual at their local clinic. Using administrative records, we found that the digital application nearly doubled attendance of a screening appointment compared to reminders and tripled the rate compared to a pure control group (3.2 percentage point increase over a ba
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Heredia, Blanca. The Political Economy of Reform of the Administrative Systems of Public Sector Personnel in Latin America: An Analytical Framework. Inter-American Development Bank, 2002. http://dx.doi.org/10.18235/0012273.

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This study develops a conceptual and analytical reference framework for the preparation of case studies on political determinants of the level of success of the reforms of the system of public-sector personnel in Latin America. Its main goal is to orient the empirical work toward the evaluation of the explanatory weights of the different structural, institutional and strategic variables that have a bearing on the ability of driving forces to initiate and sustain processes of change oriented toward improved efficiency, honesty and responsibility on the part of government employees. This documen
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Pieterson, Willem, Dulce Baptista, David Rosas-Shady, and Andrés Franco. The digital transformation of public employment services across Latin America and the Caribbean. Inter-American Development Bank, 2023. http://dx.doi.org/10.18235/0005084.

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Public employment services have a crucial role in the search for quality jobs, worker placement, labor market adaptation, and mitigating impacts during economic transitions. Globally, these services have been leveraging on digital technologies to transform, and those in Latin America and the Caribbean are no exception. These technologies are enabling the creation of new channels to expand outreach and service delivery, centralizing, and sharing data, facilitating collaboration, and improving processes. However, rapid technological advancements also pose risks in terms of access and equity. For
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Duryea, Suzanne, Jaime Millán-Quijano, Judith Morrison, and Yanira Ovideo Gil. Measuring Racial Bias in Employment Services in Colombia. Inter-American Development Bank, 2024. http://dx.doi.org/10.18235/0012870.

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In this paper, we document de facto, implicit, and explicit racial biases within the public employment service in Colombia. By combining administrative data about job seekers and job openings with direct surveys to job counselors, including a Race Implicit Association Test, we compute different types of racial bias. We find that while job counselors do not self-report biased attitudes against Afro-descendant individuals, the majority exhibit high levels of implicit bias, which also correlates strongly with observed lower referral rates of Afro-descendants to job openings. In addition, we rando
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