Rozprawy doktorskie: „Postal service”

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Bäckström, Sandra. "Forecasting Customer Traffic at Postal Service Points". Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-240270.

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The goal of this thesis is to be able to predict customer traffic at postal service points. The expectation is that when customers are made aware of queue times at the service points, they will redistribute themselves to avoid standing in line. This boils down to a form of time series prediction problem. When working with time series prediction, there are potentially other factors that may help the models make a more accurate prediction. Factors that may affect people’s behavior are unlimited, but this thesis examines the effect of the external calendar variables (weekday, date and public holiday) and weather variables (temperature, precipitation and sun, among others) when making the predictions. Non-linear models are examined, with the focus on Multilayer Perceptrons (MLPs) and Long Short-Term Memory (LSTM) models that have shown promising results in time series prediction, and these models are referred to as Artificial Neural Networks (ANNs). Support Vector Regression (SVR), Autoregressive Moving Average (ARIMA) and statistical average models are used for comparison. The results show that using external variables as additional input to LSTM, MLP and SVR models increases the test prediction performance. Further, the MLP model generally performs better than the LSTM models. The results are acquired using six postal service points, and the final results are based on a six-fold cross validation across all six service points. The LSTM and MLP are able to better use the external variables and show greater adaptability during e.g. public holidays, compared with the SVR model. The ARIMA and historical average model show less accurate predictions compared with the aforementioned models.
Målet med detta examensarbete är att förutspå kundtrafik hos postserviceställen. Förhoppningen är att kunderna omfördelar sig själva om de får tillgång till kundtrafikprognoser för att undvika stå i kö. Detta resulterar i ett tidsserie-förutsägelseproblem. Vid sådana problem finns det potentiellt andra faktorer som kan påverka modellernas prediktioner positivt. Antalet faktorer som påverkar människors beteende är obegränsat, men detta examensarbete undersöker effekterna av att använda externa kalendervariabler (veckodag, datum och röd dag) och vädervariabler (temperatur, nederbörd och sol, bland annat). För att göra prediktionerna används främst de icke-linjära modellerna Multilayer Perceptron (MLP) och Long Short-Term Memory (LSTM), som båda refereras till som Artificial Neural Network (ANN). Båda modellerna har visat lovande resultat i liknande problem. Utöver dem används även modellerna Support Vector Regression (SVR) och Autoregressive Moving Average (ARIMA) samt det historiska genomsnittet som jämförelse. Resultaten visar på att om LSTM-, MLPoch SVR-modellerna får externa variabler som tilläggsinput så förbättras modellernas förutsägelser. Vidare presterar MLP-modellen generellt bättre än LSTMmodellen. Resultaten är skapade genom att använda sex stycken postserviceställen och de slutgiltiga resultaten är baserade på en 6-vägs korsvalidering för samtliga serviceställen. LSTMoch MLP-modellerna är bättre på att använda informationen från de externa variablerna och visar på större anpassningsförmåga, under till exempel röda dagar, jämfört med SVR-modellen. ARIMA-modellen och den historiska genomsnittsmodellen skapar sämre prediktioner än de förutnämndamodellerna.

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Karl, Estupinan Claudio. "Three essays on the economics of the postal sector". Doctoral thesis, Universite Libre de Bruxelles, 2011. http://hdl.handle.net/2013/ULB-DIPOT:oai:dipot.ulb.ac.be:2013/209834.

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This dissertation contributes to the literature and current discussions on the European postal markets and the universal service obligations (USO). It consists of three independent chapters.

In chapter one, we investigate the consumers' preferences for various kinds of postal services. As such, we begin by reviewing the market and regulatory conditions for Europe and for our case study, Belgium. Then using data provided by the incumbent provider, the Belgian post (Bpost), we estimate demand price elasticities. The data comprises customer transactional information on letter mail, direct mail, parcels & express services, press delivery and value added services for the 2008-2009 period. These categories constitute not only the important lines of services that Bpost offers to its clients but also the main segments that constitute the whole Belgian postal market. As such, and using standard methods, we estimate for each service an equation that explains demand by prices, product varieties (i.e. mixes or combinations of volume, weight, priority and destination, inter alia), income, regulation proxies and other socioeconomic variables. The estimated price elasticities for regulated and partially regulated services are around -1.1, whereas for unregulated segments they fluctuate between -2.1 and -2.8. The lowest price elasticity is obtained for direct mail services (-1.0); the highest ones are associated with value added services (-2.1) and registered mail (-3.3). Price elasticities may be influenced by the cyclical effects during the period of analysis. Therefore, elasticities are higher when compared with the empirical evidence obtained for other countries and through the various methodologies applied over the last decades. The fact that technological substitutes, such as expenditures on telephony and internet access for daily and administrative mail services and, radio and television advertising for direct mail services, could not be accounted for (because there were no data available) may however be considered as a major limitation for the scope of our results.

In the second chapter, we explore theoretically the effects of the USO on unregulated markets. In particular, we are interested in investigating its welfare effects when the provision of services cannot be technologically separated. We present a model in which there is an incumbent who provides two services: a universal service and a non-USO service, the latter opened to competition. This is the case of letter mail and direct (or bulk) mail, services which have quite different purposes and regulatory frameworks (i.e. the former is fully regulated whereas the latter is liberalized under the current European Internal Market framework), but are jointly produce at some stages of the postal value chain. The USO is simplified to two dimensions, affordability and quality, implemented as a price cap and a minimum quality standard (MQS) for the provision of letter mail services. The latter involves the technological aspects that we are interested in. We find that the definition of the USO plays an important role in organizing markets that are open to competition. When it imposes few quality requirements (low MQS), the incumbent is not cost efficient enough to provide the high-quality variant of bulk mail, allowing its competitors to cream-skim the segment. However, because there are cost economies, the firm's participation in the segment yields a higher average quality of mail services at lower prices. When the USO is too comprehensive (high MQS), the incumbent exhibits large cost economies that ensure a dominant position in the provision of bulk mail services. Consumers are worse off as competition induces too much service differentiation in order to make profitable the provision. Relaxing the definition of the USO mitigates the competitive advantage of the USP and so, yields improvements in welfare. In the absence of access costs, firms will find profitable to participate in the bulk mail segment. However, foreclosure happens if the USO induces the incumbent to exhibit significant fixed costs. Therefore, the USP may end up as the sole supplier of bulk mail services if the definition of the USO imposes too many quality requirements (high MQS). In that case, the authority must balance the welfare gains of defining USO with the welfare losses of the consumers of the contested service.

Finally, in the third chapter we consider the ownership aspect of the provision of universal services as an incentive to introduce competition. One can further segment the provision between services for customers located in high-cost areas and services for customers located in low-cost areas. Additionally, under the current EU legislation, the supply is divided between upstream activities (e.g. collection and sorting) and downstream activities (i.e. delivery). The provision of upstream activities in high-cost areas remains in hands of the incumbent firm or the owner of the downstream (delivery) network. The upstream provision in low-cost areas is open to competition, but a retailer may be vertically integrated/separated or legally unbundled with the downstream firm. Legal unbundling means, in our model, that the downstream firm and one upstream firm located in the low-cost area belong legally to the same entity entitled to all profits, whom does not have full control rights over the firms' decisions. That is to say, upstream activities and the downstream services will be managed separately under the same ownership. In this framework we analyze the firm's boundaries in terms of competition development and welfare. We implement two criteria to answer questions like, does vertical separation promotes competition (entry of firms) while covers a larger demand than vertical integration? Does vertical integration demand less public funds to cover demand? Does legal unbundling is worse than ownership separation to promote competition? The first criterion is the probability of entry (of the potential upstream firm), which we determine for each modes of ownership. The second criterion is the cost of public funds. It is implemented by defining a loss function as the difference between the expected consumer surplus when the downstream firm chooses an access fee that maximizes its profits and the consumer surplus when access is priced at marginal cost. The use of both criteria let us conclude that efficient entry occurs when the downstream firm is vertically separated or legally unbundled of the retailer providing services in the low-cost area. However, it is under legal unbundling that the access charge takes its lowest value. The highest cost of public transfers is obtained when firms are vertically separated, but the lowest one is attained when firms are legally unbundled. Therefore legal unbundling constitutes the preferred organizational form to induce competition and to reduce the cost of public funds.
Doctorat en Sciences économiques et de gestion
info:eu-repo/semantics/nonPublished

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Chan, Yan-sum Danny. "Quality service in Hongkong post /". Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19876713.

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Tiso, Sithembele Sydwell. "Review of postal reform in South Africa". Thesis, Stellenbosch : Stellenbosch University, 2000. http://hdl.handle.net/10019.1/51900.

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Thesis (MPhil)--Stellenbosch University, 2000.
ENGLISH ABSTRACT: The political transition that has occurred in South Africa can be viewed as the country's first liberalisation process. In order to ensure sustainable political democracy, it must be accompanied by a second liberalisation, socio-economic development. The new government recognised that the second liberalisation entails an economic transformation process that will re-gear the economy towards attaining the objectives of economic growth and human development. The restructuring of state owned enterprises (SOEs) has emerged as one of the major trends in new economic thinking of the present government. A list was drawn of all the state owned enterprises that were to be restructured. The Post Office as a state owned entity was also in the list. The purpose of this study is to assess the South African Post Office Limited (SAPOL) as a typical state-owned enterprise in the context of the restructuring debate. It analyses and reviews the achievements and developments that took place in the Post Office since commercialisation in 1991 up to the stage where government decided to restructure the postal industry. It first starts with the issues that led to government's decision for restructuring, the options for the restructuring of the Post Office and the selection of acquiring a Strategic Management Partner as the most favourable option. More important, the study explains the approaches that postal services have taken to improve performance even when they have been faced with widely differing legal, institutional, and regulatory environments and bottlenecks. This study looks at the international trends and compare SAPOL with other postal administrations in particular those that have gone through a similar process of postal reform. This restructuring process of the Post Office is discussed in detail. The case studies of the two postal administrations namely, New Zealand and the UK, and the steps taken and lessons learnt by these countries in reforming their enterprises are explored. The purpose of this is to outline several different approaches available to the postal service to meet these and related challenges. Lastly, the study looks at the implications of the Strategic Management Partner (SMP) within the enterprise and whether to employ them was a strategic initiative for the government. It also attempts to solicit important information where aspects of postal reform seem to succeed and also identify the problem areas.
AFRIKAANSE OPSOMMING: Die politieke oorgang in Suid-Afrika was die land se eerste liberalisering. Ten einde die politieke demokrasie standhoudend te maak, moes "n tweede liberalisering - vir sosio-ekonomiese herstrukturering, geloods word. Die nuwe regering bedoel dat die tweede liberalisering die ekonomie moes transformeer sodat herkonstruksie en ontwikkeling kon plaasvind. Die herstrukturering van staatsbates het "n vername deel van die nuwe denke geword. "n Lys van sulke staatsbates is opgestel. Die Poskantoor is so "n staatsbate. Die doel van die studie is om die SA Poskantoor (SAPOS) se herstrukturering te beskryf en ontleed. Dit ontleed mikpunte en ontwikkelings wat in SAPOS sedert kommersialisering in 1991 plaasgevind het. Dit ontleed die besluit om verder te herstruktureer, verdere opsies wat oorweeg is en die aanwysing van "n Strategiese Bestuurs-vennoot (SBV). Dit kyk ook na die benaderings om posdienste te verbeter en wel teen die agtergrond van regsraamwerke, institusionele omgewings en regulatoriese vereistes. Die. studie ontleed ook internasionale tendense en vergelyk dit met SAPOS se omgewing, veral in lande wat vergelykbaar is. Die gekose gevallestudies wat ook SBV-vennote geword het, is Brittanje en New Zealand. Hulle het ook posdienste hervorm. Lesse kan geleer word. Laastens, word die implikasies van die SBV bekyk en word beoordeel tot watter mate dit aan die doelstellings van herstrukturering voldoen. Daar word na hervormingsprestasies sowel as knelpunte gekyk.

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Wong, Yiu-kwong Fred. "A feasibility study on the privatisation of the post office in Hong Kong". [Hong Kong] : University of Hong Kong, 1992. http://sunzi.lib.hku.hk/hkuto/record.jsp?B1327479X.

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Ozugur, Ozgur. "Ramsey Pricing In Turkey Postal Services". Master's thesis, METU, 2003. http://etd.lib.metu.edu.tr/upload/2/669697/index.pdf.

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This study aims to provide an empirical investigation of Postal Services pricing in Turkey by way of computing Ramsey prices and examining the sensitivity of Ramsey prices to changes in demand and cost parameters. In this study, the Ramsey pricing problem is stated as maximizing a welfare function subject to the Post Office attaining a certain degree of profitability. The conditions necessary for the Post Office to be able to price efficiently have implications for Ramsey pricing. We estimate demand functions and cost structure of letters and express mail using data from Turkish Postal Services. The robustness of the Ramsey rule is assessed under alternative estimates of demand and similarly, in the absence of reliable data, under alternative intervals of marginal cost. Ramsey prices for two letter categories and welfare gains of moving from the existing pricing structure to Ramsey are determined and examined. Sensitivity analysis indicates that the existing policy is not Ramsey optimal and that this is a fairly robust result.

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Evans, Richard E. "Implementation of a behavior based performance system within the United States Postal Service a study of the Supervisor Training Observation Program (Dupont) within the United States Postal Service and its effects on behavior /". Online version, 1999. http://www.uwstout.edu/lib/thesis/1999/1999evansr.pdf.

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Potter, John E. (John Edward). "A study of labor-management relations : the United States Postal Service and the American Postal Workers Union". Thesis, Massachusetts Institute of Technology, 1995. http://hdl.handle.net/1721.1/11507.

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Chan, Yan-sum Danny, i 陳仁深. "Quality service in Hongkong post". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B31268602.

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Le, Jan Morgane. "Le service public postal face au droit de l’Union européenne : histoire d’un compromis (1957-2012)". Thesis, Paris 2, 2016. http://www.theses.fr/2016PA020044.

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En 1957, l’État est l’organisateur du service public postal en France à travers son administration centrale. Cette même année est signé un traité à Rome entre six États européens autour de l’idée de marché commun avec délégation de souveraineté.Le service public postal et l’Europe du traité de Rome vont, tout d’abord, évoluer parallèlement. Mais, au début des années 1980, le contexte politique, économique et technologique change et l’Europe se saisit de la question postale ; d’une phase d’ignorance, on entre alors dans une phase de confrontation : l’Europe soumet le service postal au droit commun de la concurrence et remet en cause le monopole, organisation traditionnelle du service postal. Par ailleurs, le service public postal organique est transformé : La Poste, exploitant public doté de la personnalité juridique est née. Progressivement, la logique de confrontation laisse place à une phase de concertation entre l’Europe du traité de Rome et les États membres qui donne naissance à plusieurs directives. Ces dernières placent en leur cœur le service universel postal. En 2012, la libéralisation du service postal devient totale : il n’existe plus de monopole légal.Cette ouverture du marché est concomitante avec la révolution numérique. Ainsi, dans ce contexte de bouleversements idéologiques, technologiques et économiques, le service public postal connaît des évolutions significatives tant dans sa forme – La Poste devient une société anonyme – que dans sa mission : pour répondre aux nouveaux besoins d’intérêt général, raison d’être du service public, le service public postal est reconfiguré
In 1957, the State is the organiser of the public postal service in France through its central administration. That same year, a treaty was signed in Rome between six European States around the idea of a common market with a delegation of sovereignty. At first, the public postal service and the Europe of the Treaty of Rome develop separately. But in the early 1980s, the political, economic and technological context evolves and Europe decides to take an active interest in the matter of the postal service. After a phase of disinterest in postal matters, we enter in a phase of confrontation; Europe submits the postal service to the competition law: monopoly, the traditional organisation of the postal service, is challenged. Moreover, the French public postal service is transformed: La Poste, independent public operator is born. Following the period of confrontation, a period of dialogue follows, bringing together the Europe of the Treaty of Rome and the States members to write the postal law. Several guidelines are adopted, focused in particular on the universal postal service. By 2012, the process of liberalisation of the postal service is complete: there is no legal monopoly in Europe. This new openness is concomitant with the digital era. The postal service must now continue to adapt to this new ideological, technological and economical context: in its form – La Poste becomes a public limited company – as well as in its mission to serve the public interest, the raison d’être of the public service, so the public postal service is reconfigured

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Wong, Yiu-kwong Fred, i 王耀光. "A feasibility study on the privatisation of the post office in Hong Kong". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1992. http://hub.hku.hk/bib/B31964175.

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Nguyen, Hung Phu. "Contracting practice in the United States Postal Service the impact of values, institutions and markets /". Columbus, Ohio : Ohio State University, 2008. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=osu1228176136.

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Burr, Timothy Allen. "Administrators as policy makers of an autonomous government corporation : who manages the United States Postal Service? /". Full-text version available from OU Domain via ProQuest Digital Dissertations, 1985.

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Leo, Michael Charles. "A Mixed-Methods and Multi-Level Investigation of the Effects of a Crew Chief Intervention on Job Attitudes, Occupational Stress, and Organizational Commitment". PDXScholar, 2006. https://pdxscholar.library.pdx.edu/open_access_etds/2758.

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High-profile instances of workplace violence and increased pressure from competitors have threatened the viability of one of the nation's largest employers, the United States Postal Service (USPS). As a result, the USPS began a massive change effort in the early 1990's. One of the initiatives implemented to improve labor-management relations was a derivative of the self-managed work team known as the crew chief program. This study provides a mixed-methods and multi-level approach to understand the impact this unique program had on organizational attitudes. The first aim of this study was to investigate whether the crew chief program reduced employees' stress and strain and improved job and supervisory satisfaction and company and union commitment, while controlling for the nesting of employees within sites and employee demographic characteristics. The second aim was to replicate and extend the stressor-strain-outcome (SSO) model of stress and to determine whether employee perceptions of crew chief support moderated the relationships between stressors, strain, and outcomes. I evaluated Aim 1 using data from 177 mail processors from 27 units matched from baseline to one-year follow-up with hierarchical linear modeling. This was followed up with an implementation analysis of qualitative data to determine the extent to which the program was implemented compared to the original design. I evaluated Aim 2 using structural equation modeling from 538 mail processors who participated at follow-up. There was little quantitative support for Aim 1. However, the results of the implementation analysis suggested that the crew chief program was not functioning as conceived. Aim 2 received strong support, with almost all of the main effects of the SSO model replicated. However, there was no support for the moderator effects. Additionally, I found role ambiguity to have direct relationships with other organizational outcomes beyond the indirect effects via strain and that crew chief support was strongly related to stressors and outcomes. These findings reinforce the notion that employing both quantitative and qualitative methods can dramatically improve the quality of organizational research. Based on these findings, I describe several suggestions for improvements to this specific program and for improving future initiatives aimed at enhancing labor-management relations.

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Valera, Giselle Elisa. "Quantitative methods for testing pricing strategies at the United States Postal Service". Thesis, Massachusetts Institute of Technology, 2017. http://hdl.handle.net/1721.1/111470.

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Thesis: M.B.A., Massachusetts Institute of Technology, Sloan School of Management, 2017.
"June 2017." Cataloged from PDF version of thesis.
Includes bibliographical references (pages 69-72).
The United States Postal Service (USPS) faces intense competitive pressure in the shipping business. At the same time, shipping is becoming an increasingly critical segment of revenue and profitability for USPS. USPS' existing retail sales data can be analyzed for opportunities to improve profitability and the consumer experience. This paper introduces assortment optimization techniques USPS can use to identify improvements to their current retail pricing approach.
by Giselle Elisa Valera.
M.B.A.

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Hellqvist, Cecilia, i Danilo Iljic. "Route planning for the internal postal service at the municipality of Norrköping". Thesis, Linköpings universitet, Kommunikations- och transportsystem, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-129581.

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Internposten inom Norrköpings kommun analyserades för att utvärdera om Tekniska kontoret kunde ta över planering och distribution av internposten i egen regi och därmed inte längre vara beroende av en extern part.

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Sutton, Peter. "Technological change and industrial relations in the British postal service 1969-1975". Thesis, King's College London (University of London), 2013. https://kclpure.kcl.ac.uk/portal/en/theses/technological-change-and-industrial-relations-in-the-british-postal-service-19691975(0afaeace-7494-4160-8f06-365e2b74558e).html.

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This is a history of the mechanisation programme in the British postal service in the 1960s and 1970s, providing a record of the first six years of the network restructuring project known as the Letter Post Plan. This involved the introduction of automated sorting and coding machines and the creation of large, mechanised sorting offices. This brought fundamental changes to mail operations and was the subject of much disagreement and discussion within the industry. The key groups involved were unions, management and engineers, and their roles are considered through planning, negotiation and implementation of the plan. The central theme of the thesis is the interrelation of new technology and industrial relations. The main issues addressed include: the reasons for commissioning the plan in 1969; the preparations made for organisational change including R&D, financial modelling, training and consultation; the effects of the political and economic troubles of the 1970s; the introduction of new consultation arrangements following an embargo on new technology by the Union of Post Office Workers in 1972; and the course of negotiations which led to agreement upon a revised plan in 1975. The Post Office has been criticised over the introduction of mechanisation in this period, including charges of naive management, inadequate engineering and union obstruction. The limited attention the subject has received from historians has echoed this. This thesis contests this interpretation by arguing that the Post Office deserves more credit for the design and implementation of the plan, and that its problems were largely caused by external political and economic forces. It offers a detailed account of the workings of the postal service and the political and technical challenges faced in changing its operations, documenting several progressive and constructive aspects of this process. This therefore contributes to a historiographical reinterpretation of 1970s industrial politics and questions the negative portrayal of the nationalised industries in this period. The research is based primarily on the archival holdings of the British Postal Museum & Archive in London, including policy papers and board minutes, scientific and technical reports, union newspapers and publications, diagrams, photographs and correspondence. Other resources include the Modern Record Centre in Warwick, the National Archives, the works of modern postal historians and literature in the history of science, technology, labour and twentieth century public enterprise.

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Fields, Karal. "Describing the literature that assesses the Unites [sic] States Postal Service redress program /". View online, 2006. http://ecommons.txstate.edu/arp/111/.

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Lecou, Sébastien. "Missions de service public et régulation en environnement concurrentiel : Application au secteur postal". Phd thesis, Université Panthéon-Sorbonne - Paris I, 2007. http://tel.archives-ouvertes.fr/tel-00187041.

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Cette thèse étudie la problématique de la coexistence d'activités régulées et concurrentielles au sein d'une même entreprise.
Dans un premier chapitre, nous étudions le calcul du cout d'une mission de service public. nous montrons que l'existence d'une mission de service public va exercer des externalités sur la demande et les couts des activités concurrentielles de l'entreprise, ainsi que sur les entreprises concurrentes. ces externalités sont alors susceptibles de modifier le cout de la mission. nous appliquons nos resultats a l'exemple de la mission d'aménagement du territoire imposée a La Poste.
Dans un second chapitre, nous étudions les prix de transfert utilisés pour valoriser les transactions entre une maison mere régulée et une filiale concurrentielle. nous présentons dans le détail l'affaire chronopost qui a donne naissance a la jurisprudence européenne en matiere de prix de transfert.
Dans un troisième et dernier chapitre, nous reprenons les thématiques des chapitres précédents et ajoutons la possibilité pour un operateur d'adopter des stratégies anticoncurrentielles. nous présentons l'exemple de la poste allemande condamnée pour avoir adopté une strategie prédatrice sur un segment de son marché colis. nous tentons alors de verifier la conjecture selon laquelle les entreprises régulées seraient plus susceptibles d'adopter des comportements prédateurs.

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Tadevosyan, Davit. "System dynamic framework for analyzing organizational stress : United States Postal Service case study". Thesis, Massachusetts Institute of Technology, 2014. http://hdl.handle.net/1721.1/100365.

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Thesis: S.M. in Engineering and Management, Massachusetts Institute of Technology, Engineering Systems Division, System Design and Management Program, 2014.
Cataloged from PDF version of thesis.
Includes bibliographical references (pages 102-106).
Stress, both individual and organizational, appears to be an increasing problem in any society, and more so in organizations. It already is taking a significant toll on corporate and national levels. Slow recovering economy and pressures on bottom lines, especially for financially constrained organizations, further emphasize the problem and call for new solutions. This paper explores two aspects of stress - individual and organizational. Our goal was to provide a systems dynamic framework that organizations, as well as individuals, can use to improve the understanding of the physiological and psychological stress loads, as well as understand their relationship to organizational key performance indicators. Like many natural systems, human body is the ultimate limited system. The main benefit of the proposed framework will be the ability to monitor cumulative variables of the functional capacity of human body to process stressors, and the mental and emotional capacity of employees to carry out their duties.
by Davit Tadevosyan.
S.M. in Engineering and Management

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Lécou, Sébastien. "Missions de service public et régulation en environnement concurrentiel : application au secteur postal". Paris 1, 2007. https://tel.archives-ouvertes.fr/tel-00187041.

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Dans un premier chapitre, nous étudions le calcul du coût d'une mission de service public. Nous montrons que l'existence d'une mission de service public va exercer des externalités sur la demande et les coûts des activités concurrentielles de l'entreprise, ainsi que sur les entreprises concurrentes. Ces externalités sont alors susceptibles de modifier le coût de la mission. Nous appliquons nos résultats à l'exemple de la mission d'aménagement du territoire imposée à la Poste. Dans un second chapitre, nous étudions les prix de transfert utilisés pour valoriser les transactions entre une maison mère régulée et une filaile concurrentielle. Nous présentons dans le détail l'affaire Chronopost qui a donné naissance à la jurisprudence européenne en matière de prix de transfert. Dans un troisième et dernier chapitre, nous reprenons les thématiques des chapitres précédents et ajoutons la possibilité pour un opérateur d'adopter des stratégies anticoncurentielles. Nous présentons l'exemple de la Poste allemande condamnée pour avoir adopté une stratégie prédatrice sur un segment de son marché colis. Nous tentons alors de vérifier la conjecture selon laquelle les entreprises régulées seraient plus susceptibles d'adopter des comportements prédateurs.

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22

Abbasi, Mohammad R. "Measuring and improving quality of service : a cross cultural study of postal services in Iran and the UK". Thesis, University of the West of Scotland, 1999. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.311769.

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Shareef, Reginald A. T. "Assessing organizational change: quality of work life interventions in the United States Postal Service". Diss., Virginia Polytechnic Institute and State University, 1989. http://hdl.handle.net/10919/54419.

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Because of the changing nature of our society, it is agreed by scholars and practitioners that both private and public organizations face many uncertainties. Diverse solutions have been advanced to remedy these organizational maladies. One of the most popular solutions, theoretical and applied, has been the utilization of Quality of WorkLife (QWL) interventions. The position taken in this dissertation is that in spite of the glowing testimonials about the effectiveness of QWL applications, it is still difficult to reach any definitive conclusions pertaining to the success(es) of this approach to the organizational change process. Previous research has offered little empirical data to support many of the theoretical assumptions QWL is based on. Furthermore, most organizations have utilized the human relations conceptual framework (i.e., satisfaction causes performance) to describe the implementation and diffusion of the QWL process. Indeed, the organization evaluated in this study utilized this approach in its QWL endeavor. However, this investigation endorses a different concept, subsystems congruence, to achieve the institutionalization of QWL. A growing body of research literature strongly suggests that this integrated approach offers the best model for successful QWL intervention. Enhancing our understanding of QWL applications and processes is the focus of this study. This knowledge is necessary so organizational leaders, consultants, and academicians will better understand the nature and complexity of implementing, evaluating and institutionalizing various QWL interventions.
Ph. D.

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24

Hall, Matthew. "Knowledge management and the codification of knowledge in the UK Post Office". Thesis, n.p, 2001. http://ethos.bl.uk/.

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Tang, Oi-yee Ivy. "The Post Office Trading Fund : claims and achievements /". Hong Kong : University of Hong Kong, 2000. http://sunzi.lib.hku.hk/hkuto/record.jsp?B2205439X.

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Blin, Eric. "La localisation des services publics : L'aménagement du réseau postal de Seine-Maritime". Rouen, 1993. http://www.theses.fr/1992ROUEL163.

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Hérité de l'histoire, le réseau postal est un réseau inadapté. Les quelques créations et les quelques suppressions effectuées sont largement insuffisantes face à l'urbanisation et à l'évolution des comportements. De surcroît. La Poste ne dispose d'aucune méthode rigoureuse et globale qui lui permettrait de réorganiser son réseau à l'échelle d'un département. Cette faiblesse fait le jeu des politiques qui maîtrisent les créations et les suppressions. Un modèle de localisation-affectation, comme le modèle de la p-médiane, se révèle être un excellent moyen pour résoudre le dilemme "efficacité-équité" qui caractérise les services publics. Ce modèle a été adapté au cas du réseau postal de Seine-Maritime en se calquant le plus possible sur la réalité. Son originalité est d'appréhender l'aménagement à l'échelle d'un espace qui juxtapose des milieux urbains et ruraux ; mais il reste simple puisque la population et la distance en sont les seuls moteurs. Des simulations ont permis de tracer les grandes lignes de l'aménagement. Même si la Poste doit tendre vers une réduction de son réseau, les créations et les suppressions doivent aboutir à la constitution d'une armature solide. Ce modèle n'est malgré tout qu'un outil d'aménagement. Il laisse à la Poste et aux collectivités locales la possibilité de réajuster le réseau qu'il propose et de procéder à des aménagements secondaires. . . Ce qui ne peut que les convaincre d'accepter le modèle
As a legacy from the past, the postal network is not well adapted. The few creations and suppressions which have been made are quite insufficient in so far as urbanization and changes in social behaviour are concerned. Moreover, the post office don't have any rigorous and overall methods to reorganize its network at a regional level. Thus weakness perfectly suits the politicians who rule creations and suppressions. A location-allocation model, as the p-median problem, turns out to be an excellent means to solve the dilemma "efficiency-equity" which is typical of public facilities. This model has been adapted to the Seine-Maritime network, trying to get as close as possoble to reality. Its particularity is to face development at the level of a region combining both urban areas, while remaining simple, as population and distance are the only mainsprings. Thanks to simulations, it has been possible to define the guidelines of such a development. Even though the post office should gradually shrink, creations and suppressions must eventually lead to the constitution of a strong framework. Nevertheless, a model only remains e tool for development, leaving the post office and local authorities the ability to readjust the network proposed, and proceed to secondary developments. That should be convincing enough to get that model adopted

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Williamson, Jeffrey Carroll. "Employee retention in the Federal Government : a case study of the United States Postal Service". Thesis, Massachusetts Institute of Technology, 2012. http://hdl.handle.net/1721.1/72852.

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Thesis (S.M.)--Massachusetts Institute of Technology, Sloan School of Management, 2012.
Cataloged from PDF version of thesis.
Includes bibliographical references (p. 115-117).
Following the worst financial crisis since the great depression, the United States has experienced three consecutive years of unemployment above 8%. The current economic situation has pushed the economy to the forefront of the 2012 Presidential election. At the heart this partisan economic debate is the issue regarding the size of the Federal Government. The objective of this thesis is not to debate the politics of how big the Federal Government should or should not be. I merely point to the current economic situation and the partisan debate because I believe they are masking a potential issue which will impact the efficiency and quality of the services provided by the Federal Government - the issue of employee retention. Specifically, this thesis focuses on the voluntary turnover of top performing talent. Regardless of one's beliefs regarding the size the Federal Government or what role it should play, it is hard to debate the need to employ talented, productive, and innovative leaders within the government. In this regard, the Federal Government is no different than any private business. As the world shrinks and technology rapidly changes how we live and work, the demands of managing a business or running a government have become increasingly complex. This thesis uses the United States Postal Service (USPS) as a case study to illustrate some of the employee retention challenges facing the Federal Government and how the agency has implemented policies and strategies to improve its ability to retain employees. During this difficult time in its history, it is increasingly important to attract and retain talented employees. The USPS is now facing financial uncertainty, a rapidly changing marketplace, and intense competition from the private sector for its top talent. This thesis will attempt to reconcile these and many other factors impacting turnover in the USPS and highlight what USPS is doing and recommend potential actions to improve employee retention.
by Jeffrey Carroll Williamson.
S.M.

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Godinho, David Jorge Rafael. "Problema de transportes nos CTT". Master's thesis, Instituto Superior de Economia e Gestão, 2012. http://hdl.handle.net/10400.5/10167.

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Mestrado em Decisão Económica e Empresarial
No problema de transportes de serviço postal dos CTT (PTC), os veículos, que distribuem e recolhem o correio, podem imobilizar num ponto, depois de efectuarem um certo trajecto, podendo, mais tarde, realizar um novo trajecto a partir do ponto de imobilização. Este problema pode caracterizar-se como uma generalização do Vehicle Routing Problem (VRP), em que os veículos imobilizados, não tendo a necessidade de voltar ao depósito no trajecto inicialmente efectuado, terão de regressar num novo trajecto a realizar num período do dia diferente. Para além desta questão muito particular, outras especificidades do PTC fazem-no diferir do VRP, surgindo algumas em variantes do VRP como se descreverá. Neste trabalho apresenta-se uma heurística melhorativa de pesquisa local para a resolução do PTC, que apresenta resultados positivos, mas que pode ser melhorada, nomeadamente na possibilidade de reduzir o número de viagens imobilizadas.
In the problem of transportation of CTT (PTC), the vehicles can immobilize at the end of its journey, and afterwards resume a new route from the point of immobilization to the depot. This problem can be characterized as a Vehicle Routing Problem (VRP), in which vehicles routes are divided in two separate sets: delivery routes and pick up routes to be performed in a different period of time. At the end of delivery routes, the vehicle does not need to return to the depot. Therefore, pick up routes may begin either on an immobilization point or at the depot, but both must end at the base depot of the vehicle. In addition to this very particular point, other aspects of the PTC, make it differ from the VRP, as it will be described. In this work, an improvement local search heuristic to solve the PTC, will be present. Computational experiment shows good performance of the proposed heuristic, but it can be improved, including the possibility of reducing the number of immobilized trips.

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Grossmann, Luke Thomas. "The Postal Service Pension System and alternative methods for providing long-term financial welfare to retirees". Thesis, Massachusetts Institute of Technology, 2013. http://hdl.handle.net/1721.1/81074.

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Thesis (S.M. in Management)--Massachusetts Institute of Technology, Sloan School of Management, 2013.
"June 2013." Cataloged from PDF version of thesis.
Includes bibliographical references (p. 113-117).
The United States Postal Service continues to face difficult financial conditions, due primarily to electronic diversion of mail volume. The largest component of the Postal Service's cost structure is labor, with retirement benefits representing a significant portion of those costs. This thesis provides a historical retrospective of the development of the pension system that the Postal Service currently participates in, and assesses the impact that the pension system has had on the Postal Service through history. The ultimate objective of this thesis is to study the United States Postal Service pension system as it relates to its current obligations to the United States federal government, provide a review of alternative pension arrangements operating in other sectors, and analyze the leading alternatives as they apply to the Postal Service to understand their potential impact on the finances of the United States Postal Service. Two simulations models are developed in the study, based on an analysis of the current workforce, historical and projected retirement patterns, and the current pension contribution profiles of workers. The models are used to assess the impact of various plan designs on the Postal Service's cost structure, and on a typical individual employee's post-retirement income.
by Luke Thomas Grossmann.
S.M.in Management

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30

Langlois, Olivia. "Contribution à l'histoire du service public postal (de la Révolution au tournant libéral du 2nd Empire)". Université Robert Schuman (Strasbourg) (1971-2008), 2003. http://www.theses.fr/2003STR30006.

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Cette thèse se propose, entre la Révolution et le tournant libéral du second Empire, de traquer la notion de service public dans l'histoire de la poste aux lettres, en utilisant un faisceau d'indices qui est celui des éléments constituant la défmition du servicc public tel qu'elle est issue du XIXe siècle, à savoir la structure, la finalité du service, le régime juridique applicable. En d'autres termes, il s'agit de voir comment l'administration postale progresse vers le service public, comment la question du service public se pose et se matérialise dans le domaine postal. L'étude de ces éléments au cours de la période envisagée a permis de distinguer deux grandes périodes dans cette contribution à l'histoire du service public postal. De la Révolution à l'Empire, l'objectif premier de l'administration postale est de survivre il une conjoncture difficile, tandis que la notion de service public, très polysémique, apparaît régulièrement au cours des débats parlementaires. L'administration postale se stabilise sous l'Empire. De la Restauration au tournant libéral du second Empire, la notion de service public progresse au cœur de l'évolution de la poste aux lettres; si son influence n'est encore qu'officieuse, les discours et interventions autour des amélioratious progressives apportées au service postal créent un lien entre le monopole exploité par l'Etat, l'accès géographique et financier au service, la fonction sociale et le service public. Parallèlement pendant la seconde moitié du XIXe siècle, les tribunaux se réfèrent de plus en plus au service public
This thesis is aimed at proposing a definition of the public service in the history of the mail Postal Office, between the Revolution and the liberal turning point of the second Empire. This work is based on a number of indications stemming trom elements that constitute the definition of the public service during the 19th century, that is to say, the structure, the aim of the service, the appropriate legal system. In other words, the point is to analyse how the postal administration evolves towards the notion of public service, and how this notion questions itself and becomes operative in the postal field. The research study during the envisaged time trame has highlighted two major periods in this contribution to the history of the postal public service. From the Revolution to the Empire, the first objective for the postal administration, is to outlive an adverse climate, while the highly polysemous notion of public service is trequently debated during parliamentary sessions. The postal administration stabilizes under the Empire regime. From the "Restauration" to the liberal turning point of the second Empire, the notion of the public service gains ground as the mail Postal Office evolves. If its influence is no more than unofficial, the speeches and the interventions about the graduai improvements brought to the postal service create a link between the monopole that the State exploits, the geographic and financial access to the service, the social function and the public service. Concurrently, during the second half of the 19th century, the courts more and more refer to the public service

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Wong, Hung-kay. "An evaluation of the training programme for assistant controllers of posts". [Hong Kong : University of Hong Kong], 1985. http://sunzi.lib.hku.hk/hkuto/record.jsp?B12316052.

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Hamel, Christopher J. (Christopher John) 1962. "U.S. Postal Service response to logistics disruptions resulting from terrorism : its effectiveness and relevance to other organizations". Thesis, Massachusetts Institute of Technology, 2003. http://hdl.handle.net/1721.1/27514.

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Thesis (M. Eng. in Logistics)--Massachusetts Institute of Technology, Engineering Systems Division, 2003.
This electronic version was submitted by the student author. The certified thesis is available in the Institute Archives and Special Collections.
Includes bibliographical references (leaf 29).
Following the incidents of 9/11, the FAA imposed new restrictions on cargo to be carried aboard commercial aircraft. This had broad and immediate impact on the U.S. Postal Service, which has long depended on such flights to carry mail, particularly expedited services such as Priority and Express Mail. In fact, the USPS normally utilizes over 15,000 commercial flights daily to transport approximately one quarter of the daily mail volume-over 170 million pieces. In less than 3 hours on that September 11 in 2001, more than 4,500 commercial flights were landed immediately regardless of where they were or where they were headed. It was two days before mail began to move again aboard commercial aircraft, and restrictions persist 18 months later, including one prohibiting any mail weighing in excess of 16 ounces. It is this restriction in particular that most drastically affected movement of the mail. There are many measures that the USPS has identified and/or undertaken since the onset of the aforementioned situations. Some of these measures were permanent and some temporary. While the USPS is different in some respects from other businesses or organizations in general, there are certainly many parallels as well. In lights of this, there may be valuable lessons to be learned from the experiences and actions of the U.S. Postal Service. By studying these actions--and determining their effectiveness in terms of delivery standards, financial impact, and effect on short and long-term strategy--other organizations may ultimately save themselves time and money by following the example of the USPS.
by Christopher J. Hamel.
M.Eng.in Logistics

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Finch, Suzanne L. "Development strategies for the United States Postal Service terminal annex and the Los Angeles union passenger terminal". Thesis, Massachusetts Institute of Technology, 1986. http://hdl.handle.net/1721.1/73757.

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Thesis (M.S.)--Massachusetts Institute of Technology, Dept. of Urban Studies and Planning, 1986.
MICROFICHE COPY AVAILABLE IN ARCHIVES AND ROTCH.
Bibliography: leaf 112.
by Suzanne L. Finch.
M.S.

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34

Tang, Oi-yee Ivy, i 鄧藹怡. "The Post Office Trading Fund: claims and achievements". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2000. http://hub.hku.hk/bib/B31966354.

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Bedet, Florian. "Essai sur la définition d’un statut juridique de la procédure de dédouanement des envois postaux". Thesis, Université Paris-Saclay (ComUE), 2016. http://www.theses.fr/2016SACLS529/document.

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La thèse entreprise a pour objectif d’essayer de définir un statut juridique de la procédure de dédouanement des envois postaux. La nature juridique des envois postaux justifie un traitement douanier autonome et distinct des formalités douanières applicables aux marchandises des échanges commerciaux internationaux. Les travaux réalisés devraient tout d’abord aider à répondre aux problématiques liées aux difficultés juridiques de la définition de cette procédure de dédouanement spécifique et leurs conséquences. L’étude portera particulièrement sur le règlement des différends entre les autorités douanières et les importateurs ou exportateurs d’envois postaux internationaux en cas de litige lié au dédouanement. Au préalable, il faut donc relever et clarifier les règles juridiques qui sont déjà applicables au dédouanement des envois postaux, tant au niveau national et européen, qu'au niveau international en ce domaine. Cependant, cela se révèle difficile, et il faut rester opiniâtre devant l'extrême diversité des sources et des textes, parsemés dans de nombreuses branches du droit. Il faut ensuite nécessairement tenter de redéfinir, clairement et simplement, la notion d’envoi postal et la notion de service postal universel justifiant l'application d'une procédure spécifique de dédouanement des envois postaux. La notion de service postal universel implique un dédouanement rapide des envois postaux. Les administrations douanières ont, elles, l’obligation d’assurer le contrôle de toutes les marchandises importées ou exportées de leurs territoires nationales. La mission principale des autorités douanières est de protéger l’attractivité économique des Etats. Les agents douaniers doivent, d’une part, prélever les droits de douane et taxes à l’importation, d’autre part, lutter contre les trafics illicites de marchandises prohibées ou soumises à restriction. La délicate combinaison de l’universalisme du service postal et des obligations douanières doit permettre la reconnaissance et l’établissement d’une procédure de dédouanement spécifique aux envois postaux impliquant une nouvelle détermination des envois relevant du service postal universel et la mise en place de règles de dédouanement obligatoires et communes à l’ensemble des services postaux internationaux. La mise en œuvre d’une coopération internationale renforcée entre les services postaux et les autorités douanières est, en ce sens, préalablement indispensable. L’étude doit permettre de rendre compréhensible, pour les entreprises et les particuliers nationaux et européens, le droit positif douanier applicable au dédouanement postal. On analysera notamment les infractions et les règles douanières sanctionnant les diverses fraudes que l’on retrouve le plus fréquemment en pratique. L’essai sur la définition d'un statut juridique de la procédure de dédouanement des envois postaux démontrera qu’il est impératif de renforcer les pouvoirs et les moyens de contrôle et de sanctions des autorités douanières pour ce type singulier de dédouanement. Les voies de recours non-contentieuses et contentieuses qui sont ouvertes aux redevables et requérants feront également l’objet d’un traitement particulier. Les droits des redevables ou requérants sont notamment garantis par le principe de contrôle de la légalité des décisions de l’Administration des douanes et de ses agents par le juge judiciaire. Le juge judiciaire et le droit européen limitent et encadrent les pouvoirs exorbitants des autorités douanières
The thesis undertaken aims to try to define a legal status of the procedure of taking out of bond of the postal sendings. The legal nature of the postal sendings justifies a customs treatment autonomous and distinct from the customs formalities applicable to the goods of the international commercial exchanges. The completed works should first of all help to answer the problems related to the legal difficulties of the definition of this procedure of specific taking out of bond and their consequences. The study will relate particularly to settlement of disputes between the customs authorities and the importers or exporters of international postal sendings in the event of litigation related to the taking out of bond. As a preliminary, it is thus necessary to raise and clarify the legal rules which are already applicable to the taking out of bond of the postal sendings, so much at the national and European level, that with the international level in this field. However, that appears difficult, and there is necessary to remain obstinate in front of the extreme diversity of the sources and the texts, strewn in many branches with the right. It is then necessarily necessary to try to redefine, clearly and simply, the concept of postal sending and the notion of universal postal service justifying the application of a specific procedure of taking out of bond of the postal sendings. The concept of universal postal service implies a fast taking out of bond of the postal sendings. The customs administrations have, they, the obligation to ensure the control of all the imported or exported goods their territories main roads. The main mission of the customs authorities is to protect the economic attractivity from the States. The customs agents must, on the one hand, take the customs duties and import taxes, on the other hand, to fight against the illicit traffics of goods prohibited or subjected to restriction. The delicate combination of the universalism of the postal service and the customs obligations must allow the recognition and the establishment of a procedure of taking out of bond specific to the postal sendings implying a new determination of the sendings concerned with the universal postal service and the installation of rules of taking out of bond obligatory and communes the whole of the international postal services. The implementation of an international cooperation reinforced between the postal services and the customs authorities is, in this direction, beforehand essential. The study must make it possible to make comprehensible, for the companies and the individuals national and European, the customs substantive law applicable to the postal taking out of bond. One will analyze in particular the customs infringements and rules sanctioning the various frauds which one finds most frequently in practice. The test on the definition of a legal status of the procedure of taking out of bond of the postal sendings will show that it is imperative to reinforce the powers and the means of control and sanctions of the customs authorities for this singular type of taking out of bond. The not-contentious and contentious appeals which are opened up for the debtors and applicants will also be the object of a particular treatment. The rights of the debtors or applicants are in particular ensured by the principle of control of the legality of the decisions of the Customs and Excise and of its agents by the legal judge. The legal judge and the European right limit and frame the exorbitant powers of the customs authorities

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Simpson, Ian Robert Safety Science Faculty of Science UNSW. "An investigation into the use of positive performance indicators to measure OHS performance". Awarded by:University of New South Wales. School of Safety Science, 2006. http://handle.unsw.edu.au/1959.4/25732.

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This thesis describes the development, application and evaluation of an OHS measurement tool incorporating positive performance indicators to measure OHS performance in Australia Post, a large multi-site postal organisation. Positive Performance Indicators (PPIs) are identified as systematically implemented measures of the management processes initiated to achieve strategic goals. A literature review indicated that there was widespread support for the use of PPIs to measure OHS performance, with proponents advocating their use to monitor and promote implementation of target OHS strategies, and to evaluate the effectiveness of these strategies by using PPIs in conjunction with outcome indicators. Despite this widespread support, there was little practical guidance published on the development or application of PPIs, nor was there empirical evidence validating the claims of advocates. A series of research projects was undertaken to firstly develop - then evaluate - a set of OHS self-assessment tools incorporating PPIs. These projects comprised: review of the Australia Post OHS strategic plan, as the basis for the development of PPIs to measure that plan; development of a set of paper-based self-assessment tools incorporating quantitative OHS PPIs to measure the local implementation of the OHS strategic plan; quasi-experimental pilot study of the use of the OHS PPI self-assessment tools by Postal Managers, to investigate the reliability and effectiveness of the OHS PPI process in monitoring and driving conformance of OHS management processes; experimental study of the use of the OHS PPI self-assessment tools by Postal Delivery Facility Managers, to validate and extend the findings of the pilot study; development of a web-based software application to facilitate OHS PPI data collection and reporting; and, the use of correlation statistics to study the relationship of OHS PPIs with OHS outcome measures, and to assess their role in evaluating the effectiveness of specific OHS strategies. The studies demonstrated that the OHS PPI self-assessment tool could be effectively used by local facility managers to assess and report their implementation of the OHS strategic plan. In addition, the OHS PPI self-assessment process proved to strongly improve the local implementation of those OHS management processes measured. The study further showed that the consistent attention to OHS management processes driven by the OHS PPI measurement process assisted in the achievement of impressive OHS outcome improvements. However, the study showed that the use of correlation statistics to link OHS PPIs with outcome measures to evaluate the effectiveness of OHS management strategies has only limited value. Limitations in both the OHS PPI and outcome measurement data and in the correlation statistics restrict the extent to which findings can be interpreted or that conclusive judgements concerning the effectiveness of strategies can be drawn. The thesis concludes with an account of Australia Post's experiences in integrating OHS PPIs into its OHS management system.

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Mesquita, Clarissa Ferreira de Melo. "O regime jurídico do setor postal: desafios contemporâneos e perspectivas para o setor". Universidade de São Paulo, 2012. http://www.teses.usp.br/teses/disponiveis/2/2134/tde-15052013-152156/.

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Este trabalho busca identificar os entraves e perplexidades jurídicas no setor postal apontará as consequências da falta de clareza legislativa, doutrinária, jurisprudencial e regulatória no setor, aprofundando-se na análise de jurisprudência, especialmente do Supremo Tribunal Federal chamando atenção para a possibilidade de serem adotadas novas soluções para resolvê-los. O trabalho estrutura-se a partir de dois eixos intimamente relacionados: a) saber o que é serviço postal, qual é sua relevância na atual conjuntura das comunicações e qual é a realidade de prestação dos serviços nesse setor, objeto dos Capítulos 1 e 2, e b) desenvolver uma discussão crítica sobre serviço (público ou não) postal e monopólio postal, objeto do Capítulo 3 e núcleo central do trabalho. Ainda que o foco desta análise não seja a discussão mais ampla sobre a importância do planejamento e dos arranjos jurídico-institucionais do setor, procurar-se-á chamar atenção para esses aspectos no âmbito do setor postal. A conclusão final da pesquisa, que confirma a hipótese central do trabalho, é a de que o regime jurídico do setor postal se constrói predominantemente a partir da atuação da ECT. O regime jurídico do setor tem sido delimitado a partir das políticas públicas voltadas à ECT, dos serviços postais por ela prestados e das decisões judiciais em que a estatal é autora ou ré, o que lhe confere um regime jurídico privilegiado e protetivo. A análise de todo esse arcabouço jurídico revela que, em grande medida, objetiva-se preservar a empresa pública ECT, em detrimento da avaliação do quadro maior do setor postal brasileiro. Esse entrave do setor leva à reflexão sobre a possibilidade de serem adotadas novas soluções para resolver os problemas setoriais, que podem abarcar desde soluções interpretativas a uma revisão do quadro normativo atualmente aplicável ao setor.
This dissertation aims to identify the legal obstacles and perplexities in the postal sector will point the consequences of the lack of clarity of the legislative, doctrinal, case law and regulatory treatment of the sector, deepening the analysis of case law, especially of the Supreme Court calling attention to the possibility of adopting new solutions to solve them. The work is structured from two closely interconnected axes: a) one, to know what is the postal service, what is its relevance in the current communications, and the reality of service provision, the subject of Chapters 1 and 2; b) two, to develop a critical discussion about postal service (public or not) and post monopoly, the subject of Chapter 3 and the central core of the work. Although the focus of this analysis does not correspond to the wider discussion about the importance of planning and of legal and institutional arrangements in the sector, this dissertation will seek to draw attention to these aspects within the postal sector. The final conclusion of the study, which confirms the central hypothesis of the work, is that the legal system of the postal sector is built predominantly from the action of ECT. The legal system has been delimited from public policies to ECT, from the postal services it provides and from judicial decisions in which the public company is either plaintiff or defendant, and which gives to ECT a privileged and protective legal system. The analysis of all this legal framework reveals that, to a great extent, the objective is to preserve the public company ECT, rather than the evaluation of the bigger picture of the postal sector in Brazil. This obstacle of the sector leads to a reflection on the possibility of adopting new solutions to solve the problems, which can range from interpretative solutions to a review of the regulatory framework currently applicable to the sector.

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Forbes, Andrew Stephen. "An artery of empire : the British Post Office and the postal and telegraphic service to India and Australia". Thesis, University College London (University of London), 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.265836.

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39

Nguyen, Hung Phu. "The Values, Institutions, and Market Factors in the Make-or-Buy decisions of the United States Postal Service". The Ohio State University, 2008. http://rave.ohiolink.edu/etdc/view?acc_num=osu1228176136.

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40

Tabeni, Mvelo. "The impact of inbound logistics activities on the operational performance of the postal services organization in South Africa". Thesis, Rhodes University, 2006. http://hdl.handle.net/10962/d1004577.

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Introduction and Relevant Details: This research investigates the impact of inbound logistics' activities on the operational performance of the business within the branches of the South African Post Office (SAPO) in the Eastern Cape Province. The study basically hypothesises a statistically significant positive correlation between inbound logistics' activities and the operational performance of the business with regards to revenue generation and operational costs in particular. A sample of 100 branch offices was randomly selected. A 50-item questionnaire was administered by mail to the branches to collect the data during September 2005, and statistical tests for correlation were conducted on at least five dependent variables; stock procurement costs, effects on revenue, number of stock variation occurrences, order variation occurrences and the stock holding effects. Results of Data Analysis: The results of 88 respondents (88%) showed the existence of the significant positive relationship between the inbound logistics activities and the operational performance of the business at the South African Post Office branches as proposed by the study. The Spearman Rank Correlation tests were above 0.7 for most of the tested variables, showing a strong relationship. The inbound logistics' activities were also found to be positively correlated to revenue generation as well as to the operational expenses of the business. Conclusion and Recommendations: The findings allowed the researcher to conclude also that whatever improvements are made to the inbound logistics will also impact on the operational performance of the business, while failures in the inbound logistics will do so negatively. Business endeavours to maximise revenue and minimise costs are directly affected by the inbound logistics' activities. The branches of the SAPO seemed to be dissatisfied with most of the services rendered by the Supply Distribution Centre (SOC) of the SAPO, and such services have negatively affected the achievement of revenue targets at the branches as well as the operational costs. Holistic approaches to developing positive perceptions in the branches together with improving service activities at the SOC are recommended. Collaborative initiatives between branches and the SOC, reviewing the lead-times and the establishment of proper structures to handle supply chain queries, enhanced by information system technology to provide accurate and up-to-date information to branches and related parties about stock order issues are required . Areas of further research highlighted include the inbound logistics' activities of the SOC and the effectiveness of company policies as a guide to Supply Chain Management (SCM).

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Wong, Hung-kay, i 黃鴻基. "An evaluation of the training programme for assistant controllers of posts". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1985. http://hub.hku.hk/bib/B31974636.

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Sigmon, Kelly M. (Kelly Marie Berg). "A franchising of retail operations : the case of the United States Postal Service building a retail network for the 21st century". Thesis, Massachusetts Institute of Technology, 2010. http://hdl.handle.net/1721.1/59128.

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Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management, 2010.
Cataloged from PDF version of thesis.
Includes bibliographical references (p. 71-75).
This thesis is about the effects of changing customer preferences on the United States Postal Service's retail network and offers a process for wider adoption of its current retail partnership program. The Contract Postal Unit (CPU) program represents 10 percent of the Postal Service's current outlets. This is a form of franchising. This thesis reviews franchising theory and highlights key research in the area to develop a business framework. Since many of the foreign posts have also been experimenting with operations similar to the CPU program, the franchising programs of four European posts are reviewed. I conclude by offering an approach that the Postal Service may use to look at how and when its customers use its products and services at their retail outlets and provide several recommendations that the Postal Service might consider if and when the Contract Postal Unit program is expanded.
by Kelly M. Sigmon.
M.B.A.

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43

Gaban, Eduardo Molan. "Monopólio postal à luz do direito constitucional e do direito antitruste: um estudo comparado das experiências européia e norte-americana". Pontifícia Universidade Católica de São Paulo, 2011. https://tede2.pucsp.br/handle/handle/5662.

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Made available in DSpace on 2016-04-26T20:20:25Z (GMT). No. of bitstreams: 1 Eduardo Molan Gaban.pdf: 2714425 bytes, checksum: 569822a6120b1eec4b12985febcbe9ac (MD5) Previous issue date: 2011-09-02
The paper refers to the elaboration of a hermeneutic line of investigation for the postal monopolies, aiming to demonstrate its incompatibility with the 1988 Federal Constitution, through a multidisciplinary approach grounded in the disciplines of constitutional and antitrust law. Through an optical analysis of the possible effects to society, the question of whether Brazil should maintain its legal monopoly within the postal services was discussed; more specifically, would the 1988 Constitution have approved the infraconsitutional legislation (which constitutes the legal basis for the postal monopoly in Brazil) recognizing their compatibility/harmonization with the constitutional principles of free economic enterprise and free competition, which structure the current economic order. A comparative study was developed on the US and EU experiences, which contributed to better evaluate the arguments and the grounds underlying the Brazilian postal monopoly. Therefore, good propositions emerged to improve the Brazilian model for the postal services. It was concluded that the monopoly model, used by State owned companies, is not the ideal model for the postal services. In Brazil s specific case, it is not compatible with the 1988 Federal Constitution. It would, therefore, not be possible to harmonize the previous legislation, which instituted the legal monopoly (Legal Decree n. 509/1969 and Law n. 6538/1978)
O presente trabalho refere-se à elaboração de proposta de linha hermenêutica para o monopólio postal com a finalidade de demonstrar sua incompatibilidade com a Constituição Federal de 1988, por intermédio de abordagem multidisciplinar embasada nas disciplinas do direito constitucional e do direito antitruste. Buscou-se analisar pela ótica dos efeitos à sociedade, se, de modo geral, deveria o Brasil manter o modelo de monopólio legal operado por empresa estatal (ECT) para os serviços postais. De modo particular, foi analizado se teria a Constituição de 1988 recepcionado a legislação infraconstitucional anterior (que constitui base jurídica para o monopólio postal no Brasil), reconhecendo sua compatibilidade/harmonização com os princípios constitucionais da livre iniciativa e livre concorrência que estruturam a ordem econômica vigente. Foi realizado um estudo comparado das experiências norte-americana e européia, a partir do que foi possível melhor avaliar os fundamentos econômicos e jurídicos subjacentes ao caso do monopólio postal brasileiro. A partir desse estudo, foi possível elaborar propostas positivas para aprimorar o modelo brasileiro de serviços postais. Em síntese, concluiu-se que o modelo de monopólio legal exercido por empresa estatal não é o mais indicado para os serviços postais, sendo que, no caso do Brasil, não seria compatível com a Constituição Federal de 1988, razão pela qual, não seria possível harmonizar a legislação anterior, que instituíra o monopólio legal, com a Constituição de 1988

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Lawson, Angela Dawn. "Deploying the right technology : a framework for digital strategy and selection at the United States Postal Service to shape the future of work". Thesis, Massachusetts Institute of Technology, 2020. https://hdl.handle.net/1721.1/126905.

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Thesis: M.B.A., Massachusetts Institute of Technology, Sloan School of Management, May, 2020
Cataloged from the official PDF of thesis. "May 2020."
Includes bibliographical references (pages 84-86).
With the rapid evolution of technology from more affordable hardware and data storage to artificial intelligence, companies must evolve their technology strategy to remain relevant. Federal agencies are no exception as they continue to deploy transformational technology to improve services for the American public. An important issue has surfaced in the evolution of technology and the increasing speed of innovation where companies no longer need to find technologies to solve their problems, rather they need to select the right technologies to focus their attention to best define the future of work. Methodologies are common across industries but how do they apply to public service? Is a qualitative or quantitative process possible for vetting new and existing technology implementations while remaining adaptive and service-oriented? This paper explores the development of a framework that provides guidance on deploying the right technologies. I will draw on desk research of existing methodologies while gathering information on effectiveness of past deployments to define a guiding framework for technology selection. These findings can assist in future decisions for technology investment along with tripwires for retiring existing technologies.
by Angela Dawn Lawson.
M.B.A.
M.B.A. Massachusetts Institute of Technology, Sloan School of Management

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Nelson, David. "Ergonomics interventions as investments in occupational health and safety : A selected series of case studies within the Australian postal corporation". Thesis, University of Ballarat, 2006. http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/33522.

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This thesis examines and reports upon the application of ergonomics interventions to OHS-based industrial problems. The study focuses on the values of these interventions as investment opportunieties for management. A wide review of the scientific and commercial literature, personal information, observation techniques, and a selected series of seven case studies and eleven separate data-sets within the Australian Postal Corporation have been undertaken.
Doctor of Philosophy

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Baird, Peter Walther Orgell. "Telkom and the South African economy : achieving the optimal relationship". Master's thesis, University of Cape Town, 1995. http://hdl.handle.net/11427/15975.

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Includes bibliography.
South Africa needs a modern, sophisticated telecommunications network to ensure economic development and political stability. The same network must also provide affordable and reliable service to a great percentage of the population. The telecommunications industry is currently monopolised by Telkom, a state-owned business enterprise (SBE), and does not appear capable of meeting these basic requirements. The purpose of this paper is to present a case for restructuring Telkom and liberalising the telecommunications industry to best serve the needs of the South African economy. The objective for restructuring the telecommunications industry must be to maximise long-term consumer welfare for all South Africans. This paper argues that consumer welfare will be maximised only by dismantling the statutory monopoly structure and moving toward a highly competitive, privately owned telecommunications industry. The economic issues, of course, cannot be discussed realistically without reference to political, social and historical variables, all of which are also considered. By focusing primarily on economic issues, however, this paper strives to avoid the ideological disputes which usually surround discussions of state ownership. This paper focuses on the telecommunications industry because it represents the single most important infrastructural component in a modern economy. It also presents a unique opportunity if managed well, and a grave danger if allowed to continue in its current structure.

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De, La Burgade Emmanuel. "Industrie de service et logiques d'innovation : un modèle de conception collective et étagée. L'exemple de La Poste". Phd thesis, École Nationale Supérieure des Mines de Paris, 2009. http://pastel.archives-ouvertes.fr/pastel-00006012.

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La thèse part du postulat qu'une entreprise doit innover et créer de la valeur pour rester compétitive. L'entreprise doit donc chercher à organiser les logiques d'innovation pour favoriser tout autant des innovations autonomes que des innovations induites. La littérature a longtemps privilégié des modèles de management de l'innovation issus de l'industrie. Pourtant, si même les dernières générations de ces modèles ont proposé des améliorations notables, elles n'en gardent pas moins une vision verticale de l'entreprise qui n'est pas compatible avec les spécificités du service. Il s'avère en effet difficile de séparer, dans les activités de services, les processus de conception, de production, de distribution et de consommation. C'est dans ce contexte que la thèse cherche à identifier un modèle de conception plus approprié à ce type d'activités. À partir d'un raisonnement inductif basé sur huit innovations de service postales, elle propose une modélisation du processus de conception en identifiant trois propriétés : la personnalisation, la contractualisation à long terme et l'animation. La mise en œuvre de ces trois propriétés rend saillant l'articulation entre les différents métiers et échelons hiérarchiques dans un processus de conception collectif et étagé du service. D'un point de vue théorique, la thèse apporte une modélisation originale dont l'application demeure toutefois limitée à la fois de par sa complexité et de par les facteurs de contingence qui lui sont propres.

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La, Burgade Emmanuel De. "Industrie de service et logiques d'innovation : un modèle de conception collective et étagée : l'exemple de la Poste". Ecole nationale supérieure des mines de Paris, 2009. http://www.theses.fr/2009ENMP1688.

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La thèse part du postulat qu'une entreprise doit innover et créer de la valeur pour rester compétitive. L'entreprise doit donc chercher à organiser les logiques d'innovation pour favoriser tout autant des innovations autonomes que des innovations induites. La littérature a longtemps privilégié des modèles de management de l'innovation issus de l'industrie. Pourtant, si même les dernières générations de ces modèles ont proposé des améliorations notables, elles n'en gardent pas moins une vision verticale de l'entreprise qui n'est pas compatible avec les spécificités du service. Il s'avère en effet difficile de séparer, dans les activités de services, les processus de conception, de production, de distribution et de consommation. C'est dans ce contexte que la thèse cherche à identifier un modèle de conception plus approprié à ce type d'activités. À partir d'un raisonnement inductif basé sur huit innovations de service postales, elle propose une modélisation du processus de conception en identifiant trois propriétés : la personnalisation, la contractualisation à long terme et l'animation. La mise en œuvre de ces trois propriétés rend saillant l'articulation entre les différents métiers et échelons hiérarchiques dans un processus de conception collectif et étagé du service. D'un point de vue théorique, la thèse apporte une modélisation originale dont l'application demeure toutefois limitée à la fois de par sa complexité et de par les facteurs de contingence qui lui sont propres. ; The thesis postulates that a firm must innovate and create value so as to remain competitive. It should therefore organize its innovation to encourage both induced and autonomous processes of innovation. The literature has for long preferred the innovation management models that were developed for the industry. However, even if the latest generations of these models have seen considerable improvement, they have maintained a vertical view of the organisation which is not compatible with the characteristics of services. It is indeed challenging to separate one from the other the processes of design, production, delivery and consumption in service activities. The thesis therefore aims to develop a model that would fit better with the specific features of services. An inductive approach, based on eight examples of postal innovation, describes and models the process of design by identifying three properties: the degree of customization of the service; the level of long term contracting; and the level of animation (internal and external marketing). The implementation of these three properties shows the articulation between all the different functions and hierarchical levels involved in a collective and an in-stage process of design. From a theoretical viewpoint, the thesis provides an original result whose application is however limited, both because of its complexity and because of the contingency factors

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Pereira, Frederico Martins Nunes. "Caracterização e diferenciação de estações e postos de correio". Master's thesis, Instituto Superior de Economia e Gestão, 2014. http://hdl.handle.net/10400.5/7794.

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Mestrado em Decisão Económica e Empresarial
Este projeto procura contribuir para: a) a perceção das condições de acessibilidade aos estabelecimentos postais (EP) em Portugal assim como a existência de eventuais assimetrias regionais no que à acessibilidade diz respeito. b) verificar que fatores influenciam a existência de um determinado número de estabelecimentos postais num concelho, recorrendo a modelos de contagem. Após uma breve nota introdutória apresentada na secção 1 deste projeto, analisa-se, na secção 2, a distribuição geográfica dos EP nomeadamente as suas áreas de cobertura, utilizando polígonos de Voronoi, assim como as distâncias em linha reta a percorrer pelos utilizadores de serviços postais até os diferentes tipos de estabelecimento postal. Na secção 3 do projeto são apresentados os modelos econométricos que visam identificar e analisar as características que têm maior influência na determinação do número de estações de correio (EC) e postos de correio (PC) a nível concelhio. Na última secção do relatório, são apresentadas as conclusões do estudo, baseadas nos resultados e são mencionadas pistas para análise futura.
This project aims to contribute to: a) the perception of accessibility conditions to the postal establishments (EP) in Portugal as well as the existence of any regional disparities regarding accessibility concerns. b) verify which factors may influence the existence of a number of postal establishments in a municipality, using count models. After a brief introductory note presented in section 1 of this project, section 2 analyzes the geographical distribution of postal establishments, in particular their coverage areas, using Voronoi polygons, as well as the straight line distance between users of postal services to different types of postal establishment. In Section 3 of the project econometric models are presented ehich aim to identify and analyze the characteristics that have the greatest influence in determining the number of post offices (EC) and postal outlets (PC) by municipality. In the last section of the report presents the findings of the study, based on the results and a few topics for future analysis are mentioned.

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Rotunno, Laura Elizabeth. "Readdressed : correspondence culture and nineteenth century British fiction /". free to MU campus, to others for purchase, 2003. http://wwwlib.umi.com/cr/mo/fullcit?p3099627.

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