Artykuły w czasopismach: „Police Service”

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Cho, Sang-Hyun. "A Study on Public Service Commitment According to the Characteristics of Police Organizations". Korean Society of Private Security 21, nr 5 (30.12.2022): 191–214. http://dx.doi.org/10.56603/jksps.2022.21.5.191.

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In the past, the police have changed from the role of crime and law enforcement to providing security services for the nation and the people, such as maintaining order and providing services, as well as the role of the police in the past. The most necessary factor in the role of the police is public service commitment. Therefore, this study attempted to empirically verify the factors that affect police commitment to public office according to the characteristics of police organizations. By reviewing previous domestic and foreign studies, the characteristics of police organizations that affect public service commitment were perceived organizational support, access to resources, learning organization, and red tape. As a result of the study, it was investigated that perceived support perception, learning organization, and red tape affect the police's commitment to public service. Therefore, depending on the characteristics of the police organization, the commitment of police officers to public service can be improved to a high level. Based on these research results, we would like to make policy suggestions that can improve the police's public service commitment.

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Motshegwa, Baakile. "Unionizing the Police Service: The Case of Botswana Police Service". International Journal of Human Resource Studies 3, nr 4 (24.10.2013): 63. http://dx.doi.org/10.5296/ijhrs.v3i4.4448.

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Police labour relations in Botswana have been on the spotlight in recent years in Botswana. Whilst government in their Labour Policies appreciates the need for collective arrangements by employees to bargain for their conditions of service, the same favour has not been extended to the Police. It is always an issue for investigation why the Police find themselves managed by their own special Acts that explicitly prohibit them from organizing themselves for collective bargaining. This paper analyses unionization with regards to the Botswana Police Service. Whereas unionization is internationally recognized, the Police in Botswana find themselves prohibited from such action. The Trade Unions and Employers’ Organisations Act, the Public Service Act and the Police Act are analysed in order to find harmony amongst these pieces of legislation. It also draws lessons from other Police Services in Southern Africa to get an international experience.

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Nassiuma, Bernard Kibeti, Humphrey Young Ogola i David Mwangi Kung’u. "Facilitation and Service Delivery in the National Police Service in Nairobi County, Kenya". Advances in Social Sciences Research Journal 8, nr 9 (10.09.2021): 71–86. http://dx.doi.org/10.14738/assrj.89.10804.

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Purpose: The purpose of the study was to evaluate the effects of facilitation on service delivery in the National Police Service (NPS), Nairobi County, Kenya. The study was anchored on the New Public Management Theory; it heralds the transformation of citizens into customers of public services who deserve feedback on police service delivery. Methodology: Pragmatic philosophical approach was used to support this study. The qualitative and quantitative methods of inquiry were used to generate evidence to support the evaluation. The target population for the study was 2100 police officers in Nairobi County from which a sample of 215 respondents was selected using simple random sampling techniques. While the members 105 of the public were purposely selected. Questionnaires and key informant interview guides were the main data collection tools used in the study. The qualitative data were thematically analyzed while the quantitative data were analyzed using frequency counts, means, standard deviation, multiple regression, chi-square tests, and Pearson and Spearman rank correlation. Findings: The majority of the respondents in the study were males aged between 26-35 years and over 60% of the respondents were of the opinion that police reforms had increased police mobility. Equally, the majority (64%) indicated that the infrastructure was poor, in addition to poor feedback mechanisms, which affected effective service delivery. Contribution to Theory Practice and Policy: The study points out the key factors which hinder effective service delivery in the Kenya Police service despite the implementation of police service reforms. Key Words: Facilitation, Service Delivery, Police Reforms, National Police Service

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Juwita*, Agnes. "Optimalisasi Sim Online Sebagai Strategi untuk Mewujudkan Pelayanan Prima pada Kantor Satpas Jember". Airlangga Development Journal 2, nr 2 (29.01.2020): 84. http://dx.doi.org/10.20473/adj.v2i2.18072.

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Service reform in Indonesia has links with decentralization. The aim of implementing service reforms throughout Indonesia is to improve service quality so as to create public trust in the government. The problem of SIM services is one of the internal problems in terms of service to the community. Therefore, SIM services must be excellent in accordance with the standards of the technological era that is growing at this time. Seeing this development, the Chief of the Republic of Indonesia National Police (Kapolri) General Police M. Tito Karnavian launched a future program for the National Police which is called the Promoter program. Promoter main policy, focused on 3 (three) main substances, namely Improved Performance, Improved Culture and Media Management. SIM Services in the Administrative Unit of the SIM Administration (SATPAS) of the Jember Police Department itself, based on the pre-survey conducted by the service researchers in making and extending the SIM, were still inadequate or had not yet achieved excellent service, especially regarding Polri's human resources at Samsat Jember. hampered by a good understanding of e-policing policies. In connection with these problems, the Jember Police SIM Administration Unit (SATPAS) conducted an opinion poll (survey questionnaire) during January to April 2015. The online service system is a form of government policy based on Presidential Instruction (Inpres) No. 3 of 20043 about national policies and strategies for the development ofe-government. The basic reason for the emergence of online services is to eliminate the practice of brokering and to reduce criminal acts of corruption within the National Police. Then also to increase community satisfaction inthe realization to become administrative citizenship, which is related to the ownership of a Driving License (SIM). Seeing this reality, it becomes interesting to conduct research on the problem with the title “Optimalisasi SIM Online Sebagai Strategi untuk Mewujudkan Pelayanan Prima pada Kantor Satpas Jember ”.

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Clare, Joseph, Michael Townsley, Daniel J. Birks i Len Garis. "Patterns of Police, Fire, and Ambulance Calls-for-Service: Scanning the Spatio-Temporal Intersection of Emergency Service Problems". Policing: A Journal of Policy and Practice 13, nr 3 (22.06.2017): 286–99. http://dx.doi.org/10.1093/police/pax038.

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Abstract Independent analysis of police, fire, and ambulance calls for service demonstrates common patterns in emergency service activity. Targeted, place-focused interventions have been demonstrated to prevent future problems for emergency services. This research builds on these findings to examine the spatial and temporal intersection of police, fire, and ambulance incidents to explore the potential utility of enhanced collaboration between emergency-first responders. Using police and fire data from Surrey, BC, Canada, from 2011 to 2013, spatial and temporal patterns of police-, fire-, and ambulance-related incidents were examined. Initial analyses demonstrate that 36% of the City’s area experienced 72% of incidents responded to over this 3-year study period. Focusing on this high-volume area, the spatial and temporal intersection of these incident types was explored. Spatially, lattices of varying cell sizes (250 m, 500 m, and 1,000 m) were placed over the study area. Temporally, incident volume was examined across the entire 3-year study period, and at yearly and monthly intervals. Incidents were placed within these spatial and temporal frameworks and visual inspection was utilized to assess the convergence of service demand. Regardless of the cell grid size, police, fire, and ambulance incidents were spatially and temporally concentrated, with the top 10% of cells accounting for approximately 50% of all incidents across all services. Furthermore, there was considerable spatio-temporal convergence in cells which account for the top decile of call volume for all incident types. A 2 × 2 typology is proposed to classify locations (in this case grid cells) based on (1) the frequency at which they generate high demand for services (sporadic versus persistent), and (2) the combination of agencies required to respond to high demand problems (single versus convergent). The spatial and temporal convergence of emergency service problems observed in this study suggests that an interagency approach to problem identification will enhance problem analysis processes. Working in conjunction with established problem-focused intervention strategies (such as problem-oriented policing), the volume-service typology provides a framework that can contribute to the development of appropriate problem-responses. This, we hope, will support emerging efforts to increase the extent to which emergency-first responder agencies collaborate to maximize efficiency and effectiveness, and reduce harm.

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Harianja, Marasi Kindly. "Analysis of Citizen's Charter Policy as A Strategy for Improving the Quality of Public Services in the Issuance of Driving License". Journal of Public Representative and Society Provision 3, nr 2 (24.07.2023): 30–38. http://dx.doi.org/10.55885/jprsp.v3i2.262.

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The service of driving licenses (SIM) is one of the public services of various other public services owned by the National Police. The state gives full authority to the Police to provide these services as stipulated in Law no. 22 of 2009 concerning Road Traffic and Transportation. The purpose of this study is to 1) analyze the issuance of SIMs at the Sorong Polres, 2) analyze the Citizen's Charter policy (service contract) as a strategy to improve the quality of public services in issuing SIMs at the Sorong Polres. This study uses a qualitative approach, using a case study research method. Data collection was carried out using interview techniques, observation and document review. This research was conducted in early September 2021 with a total of 15 respondents consisting of members of the Indonesian National Police and the public. The location of the research was carried out at the Sorong Police Station. From the results of the study it was concluded that the SIM issuance service at the Sorong Polres is still not optimally implemented for the community because the SIM issuance service at the Sorong Polres is still exclusive and elite capture, with a gap between service quality and cultural dimensions in the SIM issuance service at the Sorong Polres then a strategic policy formulation is needed to improve the quality of public services that are more excellent than the previous services. The advice given is to make fundamental improvements to the SIM issuance service at the Sorong Polres in order to improve the quality of service, build a good service culture, namely having dedication, integrity, discipline, honesty and trustworthiness in providing services to the community, using software that can be displayed directly on service room so that it can quickly find out what is the criticism and input from the community in service, on mobile SIM cars added to the product by issuing new SIMs, there is intense supervision from the Provos Polres Sorong to monitor service officers, and adopting a Citizen's Charter (service contract) compiled and designed between the Sorong Police and other stakeholders and the community.

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Partawijaya, Sigit, Bonaventura Ngarawula i Dodot Sapto Adi. "Analysis of Community Satisfaction with the Integrated Police Service Center at the East Kutai Police". Interdiciplinary Journal and Hummanity (INJURITY) 2, nr 3 (20.03.2023): 239–49. http://dx.doi.org/10.58631/injurity.v2i3.47.

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Public services are activities carried out in the framework of fulfilling service needs in accordance with statutory regulations for every citizen and resident for administrative services provided by public service providers. Public service providers are any state administration institutions that can be in the form of corporations or independent institutions established under law for public service activities. This study aims to evaluate community satisfaction with the East Kutai Police Integrated Police Service Center and to determine the extent to which the implementation of job evaluation of officers at the East Kutai Police Integrated Service Center. The method used by the author in this study is qualitative analysis supported by quantitative data. Qualitative analysis in this study was conducted using interview techniques. It was concluded that the services provided by the East Kutai Police SPKT were very good, this can be seen from the results of the respondents' answers who said that officers provide Service: Smile, Greet, Greeting, when providing services, then the service system provided by officers is also according to standards. operating procedure (SOP) and not complicated, apart from that the service period provided is in accordance with applicable regulations, and officers have never asked for fees during the service process or there have been no illegal fees requested by officers, this is proven by the presence of CCTV installed in the SPKT service room, so that if there are complaints regarding illegal levies, the CCTV can be used as evidence, besides that the officers also receive criticism and suggestions, this can be seen from the existence of a suggestion box in the SPKT room

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Sakti, Fajar Tri, i Gamal Pribadi. "Evaluasi Kebijakan Standar Pelayanan Minimal Pelayanan Dasar Pemeliharaan Ketertiban Umum, Ketentraman Masyarakat dan Perlindungan Masyarakat di Provinsi DKI Jakarta". Jurnal Kelola : Jurnal Ilmu Sosial 1, nr 2 (12.12.2018): 98–116. http://dx.doi.org/10.15575/jk.v1i2.3779.

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This study aims to obtain an explanation of policy implementation and attainment minimum standards service in the field of domestic governance types of basic services maintenance of public order, public tranquility and the protection of society in DKI Jakarta Province by taking the respondents implementing the policy in the civil service police force of Jakarta and society. Problem faced by Jakarta Provincial Government in this case the police force agencies civil service especially on the two indicators that do not reach the target: a). Complaint can be made online via the website or send an email, causing an increasing number of reports on complaints regarding violations of local laws that do not followed, b). Theres no an optimalitation for the offenders of local regulations and a misdemeanor, due to the lack of municipal police investigators in the neighborhood of Jakarta that is not a deterrent effect for offenders, c). The existence of a residential area that use the services of private security, so that when the inventory of community protection officers, Civil Service Police Unit of Jakarta does not include the private security officer to the criteria of public protection officer.

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Ayieko, Emily Nyanchoka, i Esther Gitonga. "Police Reform Practices and Service Delivery in the Kenya Police Service at Machakos County Police Headquarters, Kenya". International Journal of Business Management, Entrepreneurship and Innovation 2, nr 4 (23.11.2020): 16–32. http://dx.doi.org/10.35942/jbmed.v2i4.145.

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This study focused on Police Reforms Practices and Service Delivery in the Kenya Police Service at Machakos County Police Headquarters. Police reforms in Kenya as availed from literature indicate that the colonial government in 1950 made attempts on reforming the police force. The appointment of the National Task Force on Police Reforms arose mainly from the post-election violence in 2007-2008 where hundreds of Kenyans lost their lives, thousands of people were displaced and property destroyed. This is because the police officers used excessive force, they were not trained to handle the violence that erupted and they took political sides. In order to address these concerns, the study aimed at examining police reforms practices and service delivery at Machakos county headquarters. Service delivery is a component of business that defines the interaction between providers and clients. Good service delivery provides clients with an increase in value. A well-functioning public sector that delivers quality public services consistent with citizen preferences and that fosters private market-led growth. The specific objectives were to establish the effect of personnel reforms and service delivery, establish the effect of financial reforms on service delivery and to establish the effect of legal reforms and service delivery in the Kenya Police service at Machakos County Police Headquarters Kenya. The significance of the study is as it tackled and documented the effect of police reforms practices and service delivery. It highlights the effect of personnel reforms and service deliver, financial reforms and service delivery and the legal reforms and legal reforms and service deliver. The study was guided by the Resource Based Theory, Servqual theory and the New Public Management Model in analyzing the theoretical background. A descriptive survey research design was used. The study targeted a population of 110 senior police officers in the Kenya Police Service and adopted the census approach to obtain information from every member of the population. Primary data was collected using a semi structured questionnaire, while secondary data was collected through review of literature on police reforms. Pilot study was conducted to validate the questionnaire. Data collected was subjected to quantitative analysis and data was presented using tables, graphs and pie charts inferential statistics was used in the study including correlation and multiple regressions in order to determine the relationship between the independent and dependent variables. Statistical package for social sciences (SPSS) version 22 was used to aid the analysis of the data. The findings revealed that personnel reforms and service deliver, financial reforms and service delivery and legal reforms and service delivery influence service delivery in the Kenya Police Service to a great extent. The findings conclude that personnel reforms have a positive and significant influence on service delivery in the Kenya Police Service at Machakos County Police Headquarters in Kenya. The conclusion on financial reforms and Service delivery, legal reforms and service delivery and financial reforms and service delivery have a positive and significant influence on service delivery in the Kenya Police Service. The findings recommend that the Kenya Police Service at Machakos County Police Headquarters should implement the personnel reforms. The findings also recommend that the police service should give police access to improved salary, savings Sacco and increased allowances. The findings furthermore recommend that legal reforms be instated that will assist in conducting impartial investigations, inspections, audits and monitoring of the National Police Service to enhance professionalism and discipline of the Service.

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Heslin, Margaret, Lynne Callaghan, Barbara Barrett, Susan Lea, Susan Eick, John Morgan, Mark Bolt i in. "Costs of the police service and mental healthcare pathways experienced by individuals with enduring mental health needs". British Journal of Psychiatry 210, nr 2 (luty 2017): 157–64. http://dx.doi.org/10.1192/bjp.bp.114.159129.

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BackgroundSubstantial policy, communication and operational gaps exist between mental health services and the police for individuals with enduring mental health needs.AimsTo map and cost pathways through mental health and police services, and to model the cost impact of implementing key policy recommendations.MethodWithin a case-linkage study, we estimated 1-year individual-level healthcare and policing costs. Using decision modelling, we then estimated the potential impact on costs of three recommended service enhancements: street triage, Mental Health Act assessments for all Section 136 detainees and outreach custody link workers.ResultsUnder current care, average 1-year mental health and police costs were £10 812 and £4552 per individual respectively (n = 55). The cost per police incident was £522. Models suggested that each service enhancement would alter per incident costs by between −8% and +6%.ConclusionsRecommended enhancements to care pathways only marginally increase individual-level costs.

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Kim, Kyong-Tae. "Activity of Police to Enhance Police Service". Journal of the Korea Contents Association 8, nr 11 (28.11.2008): 263–71. http://dx.doi.org/10.5392/jkca.2008.8.11.263.

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Sarrico, Cláudia S., Luís Miguel D. i Luís Filipe Cardoso Silva. "POLQUAL – measuring service quality in police traffic services". International Journal of Quality and Service Sciences 5, nr 3 (30.08.2013): 275–89. http://dx.doi.org/10.1108/ijqss-12-2012-0024.

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Karundeng, Deby R., Mohamad Afan Suyanto, Idrus Usu i Kisran Mile. "The Influence of Service Quality Affects Public Satisfaction Towards Police Image in Driving License Issuance at Boalemo District Police Traffic Unit". International Journal Of Education, Social Studies, And Management (IJESSM) 4, nr 1 (3.04.2024): 203–13. http://dx.doi.org/10.52121/ijessm.v4i1.231.

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This study aims to investigate and analyze the impact of service quality on public satisfaction with the police image in the issuance of driver's licenses (SIM) at the Traffic Police Unit of Boalemo District Police. Through path analysis involving 100 respondents regarding SIM services at the Boalemo District Police, the findings indicate that service quality significantly influences the police image. Service quality also significantly affects public satisfaction, while the police image also significantly influences public satisfaction. Additionally, service quality indirectly influences public satisfaction through the mediating variable of the police image.

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Hasibuan, MS, Nathan Nurdadyansyah, M. Arif Rifai, Wahyu Bintono, Doni Andrianto i Adam Japal. "Improvement of Lampung Police Services Through Siger Precision Lampung 21 (PSP-21)". Journal of Digital Literacy and Volunteering 1, nr 2 (30.07.2023): 61–65. http://dx.doi.org/10.57119/litdig.v1i2.92.

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Police services using information technology are developing rapidly. The development of this service is an instruction from the National Police Chief as the head of the police force. However, the police service does not yet have an integration feature that is able to provide the public with access to one application, so all services will be easily accessible. This research builds an integration service named Siger Presisi Police (PSP) 21. This service can be accessed using the website and mobile. In PSP 21 there are panic button service features, the latest information and other application services such as online samsat, online sim, e-yanduan, e-dumasan and skck. The results of this study indicate that the level of community satisfaction has increased as evidenced by the number of accesses made to the PSP21 application.

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Sembiring, Fatmaita. "RELATIONS EFFECT ON VALUE BRIMOB-POLRES IMPLIES IMAGE SERVICE AND REGIONAL POLICE". Dinasti International Journal of Management Science 1, nr 3 (19.02.2020): 380–89. http://dx.doi.org/10.31933/dijms.v1i3.161.

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The low image of the local police is still relatively little known as body protectors, protective, and public servants allegedly by a given value of the regional police service are still lacking in the handling of riots and unrest as well relations police Mobile Brigade-Police in areas that are still relatively poor. The purpose of this study is to describe Relationship-Police Mobile Brigade, Value Services, Police image, and examine the influence Relations-Police Mobile Brigade against Value Services and its implications on the image of the Police Daerah. Metode survey method used is a descriptive and explanatory survey. The type of investigation in this study is causality. The analysis unit of the Police Chief in the West Java Police with a sample of 35 Chief of Police. The time horizon in this study was cross-sectional and analytical methods used and the frequency distribution of path analysis. Based on the results of research and discussion, it can be found that Relationship-Police Brimob West Java Police high reactive, the value of West Java regional police services has been relatively high, the image of the local police are already relatively high. relations-Police Mobile Brigade affects the value of the service, the police service values affect the image of the police, Brimob relations-Police and the value of service several simultaneously affect the image of the police.

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Small, Michael W., i Roger C. Watson. "Police Values and Police Misconduct: The Western Australia Police Service". Police Journal: Theory, Practice and Principles 72, nr 3 (lipiec 1999): 225–37. http://dx.doi.org/10.1177/0032258x9907200305.

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Hoque, Zahirul, Sharee Arends i Rebecca Alexander. "Policing the police service". Accounting, Auditing & Accountability Journal 17, nr 1 (luty 2004): 59–84. http://dx.doi.org/10.1108/09513570410525210.

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Boulton, Laura, Michelle McManus, Lauren Metcalfe, David Brian i Ian Dawson. "Calls for police service". Police Journal: Theory, Practice and Principles 90, nr 1 (5.10.2016): 70–85. http://dx.doi.org/10.1177/0032258x16671032.

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In times of austerity and police budget cuts, it is important to understand the demand on the UK police service in order to reduce it effectively. This paper reviews the demand on a division within a police service in England over the period of a year. Utilising police data records, it combined descriptive statistics with content analysis to identify areas of demand. Findings revealed that the majority of the Constabulary’s resources were spent addressing non-traditional police demand. Results indicate that the police could potentially reduce demand for service by enhancing work within two key areas: partnership working and early intervention.

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Haines, Daniel. "Whither our Police Service?" Medico-Legal Journal 78, nr 3 (wrzesień 2010): 77. http://dx.doi.org/10.1258/mlj.2010.010019.

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Waruiru, James, i Maina Rugami. "The Influence of Police Reforms on Service Delivery in Mombasa County, Kenya". International Journal of Public Policy and Administration 1, nr 1 (3.04.2022): 1–26. http://dx.doi.org/10.47941/ijppa.816.

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Purpose: The purpose of this study was to establish the influence of police reforms on service delivery in Mombasa County, Kenya. Methodology: The study made use of a descriptive research design. The population for the study was 120 respondents drawn from various police stations within Mombasa County. A sample size of 39 respondents was used. The study used questionnaires as the instrument for data collection. A pilot study was done in Likoni police station within Mombasa County so as to ascertain the validity and reliability of the instrument to use for data collection. The data collected was analyzed using Statistical Package for Social Sciences (SPSS). Results: The results of this study indicated that police reforms have a positive and significant relationship with police service delivery in Mombasa County. The results of this study also indicated that police culture has a positive and significant relationship with police service delivery in Mombasa County. The results of this study further indicated that police managerial structure has a positive and significant relationship with police service delivery in Mombasa County. Unique Contribution to Theory, Practice and Policy: The study also recommends that the police service should invest in a strong strategic reward management team so as to ensure that the staff is rewarded in accordance with their value to the police service by giving them monetary incentives which are needed to encourage staff to put extra effort so as to achieve fairness. The study recommends that the staff at the police service should be involved joint decision making and problem solving as this will make communication across the whole levels of management effective and make problem solving fast which will in turn lead to the development of the police service. The study suggests that further studies should focus on the policy factors that affect the service delivery of the police service delivery.

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Fletcher, R., i K. Stenson. "Governance and the London Metropolitan Police Service". Policing 3, nr 1 (7.01.2009): 12–21. http://dx.doi.org/10.1093/police/pan074.

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Myronyuk, Stanislava. "Concepts, principles and types of services of the National Police". Naukovyy Visnyk Dnipropetrovs'kogo Derzhavnogo Universytetu Vnutrishnikh Sprav 3, nr 3 (30.09.2020): 95–101. http://dx.doi.org/10.31733/2078-3566-2020-3-95-101.

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The article is analyzed of the legislatively meaningful and potential types of service services, which are based on the reasons of the National Police. It is imperative to provide, as to indicate the need for the expansion of the normative consolidation of service services, as it is possible to press on the components of the National Police, introduced by the understanding and the principle of the support. The article clarifies the need to develop an effective and scientifically sound national model for the implementation of the service function of the National Police. The own concept of service activity of the National Police as defined by law and regulated by law activities for the provision of administrative services aimed at realizing the rights of individuals and legal entities and meeting the needs of means of communication with the National Police is proposed. The following principles of service activity of the National Police are singled out and disclosed: single window, debureaucratization (non-interference), increase of efficiency, availability and openness of information on activity of public body on service provision, availability of criteria for quality assessment of public services, availability of public services, prevention and counteraction corruption in the provision of services, saving time, appealing the procedure for providing the service. It was found that the services of the National Police can be divided into the following types: related to the issuance of permits for firearms, ammunition and other items; in the field of traffic; in the field of security activities (protection of property of citizens, organizations, as well as objects subject to mandatory protection, etc.); in the field of admission to driving. It is proved that the implementation of these services should be carried out on the basis of compliance with the unified princes of administrative services, and on the basis of information cards for each service to be developed to meet the requirements of the Law "On Administrative Services", approved by the Order of the National Police. available to consumers of such services.

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Purbiyantari, Wahyu, Soesilo Zauhar, Suryadi ., Romy Hermawan i Bambang Slamet Riyadi. "Leadership and Service in the Police Context_A Qualitative Study". International Journal of Membrane Science and Technology 10, nr 2 (21.06.2023): 846–56. http://dx.doi.org/10.15379/ijmst.v10i2.1390.

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This research aims to explore the leadership and service in the Indonesian National Police. This research is very significant for improving police policy due at the ontological level and sociological level. The problem is very interesting to be explored by conducting qualitative research method. Data were collected through in-depth interview, documentation and observation. Data were analyzed by using data reduction, data display and data verification and supported by triangulation. The results are categorized into several themes. Based on these results as per ontological level and sociological level are useful for improving police policy and practice and providing information to stakeholders related as inputs for making better regulation on police policy as well as for public officials and practitioners.

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Fitrianty, Marty, Chairul Muriman Setyabudi i Riska Sri Handayani. "Criminal Investigation Department Of Cianjur Police Resort Services In Providing Support To The Victims Of Human Trafficking". International Journal of Social Service and Research 3, nr 10 (25.10.2023): 2630–40. http://dx.doi.org/10.46799/ijssr.v3i10.564.

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This study motivated by existence case trading people in the police station Cianjur, which is during This often ignored is related giving support to trafficking victims human level police, This like those in the environment Police Cianjur was discovered own problem or gap in protection of humans trafficking victims, who can seen from exists uncertainty in get due rights and support given by the Police Cianjur. Various problems This need reviewed in a way deep order the problem the can resolved. Therefore that, research This addressed For analyze Criminal Investigation Unit services Police Cianjur in giving support towards trafficking victims human.The theory used in study This is theory service public, theory management public, and theory policy public. Research methods This is method study field carried out through approach study qualitative, with type study exploratory, which is next analyzed with technique data reduction, data presentation, and data verification. Research results This show that service protection and provision support to trafficking victims human, police Cianjur can provide service comprehensive medical, psychological, legal, social, and educational. This thing will help victims of trafficking man recover in a way physical and mental, giving protection legal, and helpful they start new life. However, there is a number obstacle like limitations facility medical, stigma against service psychological, slow legal process, social stigma, and limitations access education is also necessary resolved. Therefore the improvement strategy involving services strengthening Work same, provision facilities, training personnel, and campaigns awareness public need implemented.

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Onwong’a, Wilfred, i Weldon Ng’eno. "Influence of Employee Welfare Services on Performance of Police Officers in Kenya: A Case of National Police Service in Mombasa County Kenya". Journal of Human Resource and Leadership 7, nr 2 (21.11.2022): 35–52. http://dx.doi.org/10.47604/jhrl.1708.

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Purpose: This research focused on the main problem which influenced police performance as a result of the employees’ welfare services. Some of these welfare services include decent housing, and working conditions. The research had an objective of first finding out the influence of housing on police officers’ performance. Secondly, to determine the influence of housing on police officers’ performance. Thirdly, to figure out the extent to which field equipment influences the police officers’ performance in Mombasa County. Methodology: The research adopted a descriptive case study using stratified and simple random sampling approaches. The target population was 1200 police officers with a sample population of 120 selected police officers. The study used questionnaires to collect data. In qualitative data, it also applied content analysis, while in quantitative data analysis descriptive statistics was utilized. The research used Pearson correlation to determine the connection between performance of employees and welfare services in inferential statistics. Findings: The research established that employee welfare services had an impact on the performance of police officers in Mombasa County especially in terms of medical insurance cover offered to police, housing and accommodation plan and field equipment. In conclusion the study strongly established that medical insurance cover and field equipment negatively affected the performance of police officers. The nature of hospitals accepted by the medical insurance cover are not outstanding and amount of medical cover allocated annually is inadequate. House allowance paid to police officers also significantly affected the performance of police officers. Unique Contribution to Theory, Practice and Policy: The study will be used to provide basic background information that can be used by various scholars, researchers, policy makers, national police service and other organizations as reference material. The research will aid the government of Kenya in addition to other stakeholders to create relevant methods that will help in improving the welfare services of the various employees in various ministries besides embarking on the best employees’ welfare service practices.

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Bongoli Mwawasi, Norman, Dr Denis Ouma i Dr Fozia Nurwin. "Logistics Reforms and Operational Performance of the National Police Service in Vihiga County, Kenya: Application of the Police Escort Rationalization". International Journal of Economics, Business and Management Research 06, nr 11 (2004): 1–15. http://dx.doi.org/10.51505/ijebmr.2022.61101.

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Security is one of the pillars required for long-term funding and sustenance of current ventures. Logistic reforms are key in dealing with threats to barriers that hinder operational performance. The core functions of any government is to ensure protection of life and property of its citizens. This study sought to establish the influence of logistic reforms on the operational performance of the national police service in Vihiga County, Kenya, an application of the police escort rationalization. This study was guided by the theory of replacement. The study used positivism research philosophy in choosing the methods, research instruments and techniques. A descriptive survey research design was employed where primary was collected. A target population of 740 police officers was used, and from this number, a sample size of 260 respondents was computed through Yamane’s formula. Questionnaires were used to collect primary. Both descriptive and inferential statistics was used. The results of the regression analysis showed that police escort rationalization had a positive significant influence on operational performance with coefficients of 0.210, and p values of 0.000, which are less than 0.05. The study concluded that improvement of police escort rationalization, improve the operational performance by increasing operation efficiency of police service in Vihiga County. The findings have a direct benefits on managers of police services and policy makers to enable them put strategies in place to improve the logistic reforms on operational performance. The study recommended that management of Vihiga police service should implement the police logistic reforms to enhance and improve the operational performance of the National Police Service in Vihiga County.

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Wahyuni, Ruslina Dwi, Ismi Dwi Astusti Nurhaeni i Rutiana Dwi Wahyunengseh. "Importance Performance Analysis (IPA) in Police Service (A Case Study in Wonogiri Police Precinct)". International Journal of Multicultural and Multireligious Understanding 5, nr 5 (5.09.2018): 241. http://dx.doi.org/10.18415/ijmmu.v5i5.435.

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The purpose of this study was to find out the quality of service and the level of society satisfaction in the service of the Police, especially the Wonogiri Police Precinct in making the Statement of Police Report. The research method was quantitative-descriptive research. The samples of this study were 96 respondents selected using incidental sampling. The data were collected using questionnaires. They were then analysed using the Importance Performance Analysis (IPA) method. The findings in this study showed that the quality of service for making the Statement of Police Report on the Wonogiri Police Precinct in general is categorized as good, but overall it can be concluded that it is not satisfactory and needs improvement. The implication of this research is that there is a case that good service does not always produce quality service in accordance with the expectations of society. The results of this study are expected to be an input to the service unit of the Statement of Police Report at the Wonogiri Police Precinct in improving the quality of its services in line with the expectations of the society

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Min Chen, Chien, Hong Tau Lee, Sheu Hua Chen i Tsung Hsien Tsai. "The police service quality in rural Taiwan". Policing: An International Journal of Police Strategies & Management 37, nr 3 (12.08.2014): 521–42. http://dx.doi.org/10.1108/pijpsm-08-2012-0086.

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Purpose – The purpose of this paper is to investigate the perceptions and satisfaction between police officers and citizens on Kinmen Island (of Taiwan), using an analytical framework that combines five primary dimensions and 25 corresponding determinants. Design/methodology/approach – It considers recent developments in the application of performance measures and management to public and, particularly, police services. It goes on to assess comparative rural police performance which suggests that the application of targets could ultimately serve to provide the overall satisfaction with police services. Findings – The findings of the study suggest that perceptions and satisfaction of both citizens and police staff may result in the success of the policing management, and that police managers have to satisfy their citizens with a high level of service quality based on different localities. Practical implications – From managerial perspectives, police managers should consider both the service quality and customer satisfaction constructs as determinants of behavioural intentions, based on the fact that satisfaction can be a strategic key to maintain long term relationship with citizens as it is found of significant impact on the intentional behaviour. Originality/value – This research adds empirical support to this vein of literature and has identified the five main dimensions and the 25 sub-dimensions as important constructs for police service quality.

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Murphy, Peter, Paresh Wankhade i Katarzyna Lakoma. "The strategic and operational landscape of emergency services in the UK". International Journal of Emergency Services 9, nr 1 (26.08.2019): 69–88. http://dx.doi.org/10.1108/ijes-12-2018-0062.

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Purpose The organisational and service delivery landscape of the emergency services in the UK has been rapidly changing and is facing further change in the foreseeable future. The purpose of this paper is to examine recent and ongoing organisational changes in the policy development, service delivery and regulatory landscape of the emergency services, in order to capture the overall picture and potential opportunities for improvement or further investigation. Design/methodology/approach This general review utilises the characteristics of the three domains of a national framework, namely, policy development, service delivery and public assurance, and uses these characteristics as lenses to examine the three main blue light emergency services of police, fire and ambulances. Findings What emerges in the organisational landscape and conceptual maps for the police and even more so for the Fire and Rescue Service, is the immaturity of many of the organisations in the policy and the public assurance domains while the service delivery organisations have remained relatively stable. In the relatively neglected ambulance services, we find the NHS’s recent Ambulance Response Programme has considerable potential to improve parts of all three domains. Research limitations/implications The review is limited to the UK and primarily focussed on England. Practical implications The review identifies opportunities for improvement, potential improvement and further research. Originality/value Although the National Audit Office has attempted in the past to provide organisational landscape reviews of individual emergency services, this contemporary comparative review of all three services using a common model is unique. It provides considerable new insights for policy makers, service delivers and regulators.

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Purbiyantari, Wahyu, Soesilo Zauhar, Suryadi ., Romy Hermawan i Bambang Slamet Riyadi. "Transformational Leadership, Technology Adoption, and Public Service towards Job Competency". International Journal of Membrane Science and Technology 10, nr 2 (21.06.2023): 835–45. http://dx.doi.org/10.15379/ijmst.v10i2.1389.

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This research aims to predict and analyze the effects of transformational leadership, technology adoption, and public service towards job competency in the Indonesian National Police. This research is very significant for improving police officers job competency and policy due at the ontological level and sociological level. The problem is very interesting to be analyzed by conducting quantitative research method. Data were collected through survey questionnaires related with transformational leadership, technology adoption, and public service towards job competency in the Indonesian National Police context. Data were analyzed statistically by using Partial Least Square (PLS) models employed a smart PLS application. The results are: Transformational Leadership have significant positive effect on Job Competency, Technology Adoption has significant positive effect on Job Competency, and Public Service has significant positive effect on Job Competency. Based on results as per ontological level and sociological level are useful for improving police policy and practice in The Indonesian National Police context, and need for providing information to stakeholders related and as inputs for making better regulation on police policy and practice in Indonesia as well as for public officials and practitioners.

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Ndua, Esther Wambui, i Rosemary Wanyoike. "Work-Life Balance and Service Delivery". Human Resource and Leadership Journal 9, nr 1 (19.01.2024): 77–84. http://dx.doi.org/10.47941/hrlj.1634.

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Purpose: Police officers in Kenya face a wide array of stressors in the line of duty, including exposure to high levels of crime, violence, and the ever-present threat of traumatic incidents. Inadequate resources, long working hours, and the burden of meeting performance targets further contribute to elevated stress levels among officers. This study aimed to determine the effect of Work-Life Balance on service delivery at National Police Service in Nairobi City County, Kenya. The study was grounded based on Servqual model. Methodology: The study adopted desk review of empirical literature. Target population was National police officers working in Nairobi City County. The findings were derived from reviewed empirical literature. Results: The findings show that Work-Life Balance impacted the service delivery. The inspector general of police should work closely with inspectors for regularly assess the workload. Unique contribution to theory, practice and policy: The inspectors should conduct regular assessments of workload and staffing levels to ensure they are balanced and manageable.

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Tarí, Juan José. "Improving service quality in a Spanish police service". Total Quality Management & Business Excellence 17, nr 3 (kwiecień 2006): 409–24. http://dx.doi.org/10.1080/14783360500451275.

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Evans, Linda. "Police and public involvement". Police Journal: Theory, Practice and Principles 90, nr 3 (29.11.2016): 215–27. http://dx.doi.org/10.1177/0032258x16676498.

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Public involvement is an ill-defined but important part of government policy. This paper suggests that there are lessons police agencies can learn from the National Health Service in the UK with regard to evaluating public involvement, which is a fundamental activity within the democratic policing model. A study undertaken by the author has enabled an understanding of public and patient involvement (PPI) in terms of its real nature. The study recognises the value of PPI for patients, members of the public and the National Health Service (NHS), and suggests that it is critical to evaluate the outcomes of PPI interventions in order to ensure that the rhetoric of PPI becomes reality and is of value. An evaluation model is outlined which the author suggests could be adapted for use by police agencies not only for the purpose of public involvement but also in relation to improving all services delivered by the police.

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Marwah, Marwah, Erfina Erfina i Hariyanti Hamid. "IMPLEMENTASI PENYELENGGARAAN KETERTIBAN UMUM DAN KETENTRAMAN MASYARAKAT PADA DINAS SATUAN POLISI PAMONG PRAJA DAN PEMADAM KEBAKARAN KABUPATEN SIDENRENG RAPPANG". PRAJA: Jurnal Ilmiah Pemerintahan 7, nr 2 (29.06.2019): 31–39. http://dx.doi.org/10.51817/prj.v7i2.359.

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This study aims to determine the implementation of the Regional Regulation No. Enforcement Policy. 8 of 2012 concerning the implementation of public order and public order at the Sidenreng Rappang District Police Service Unit and Fire Service and factors that hinder the implementation of the policy on the Enforcement of Regional Regulation No. 8 of 2012 concerning the implementation of public order and public order at the Service of the Civil Service Police Unit and the Fire Department of Sidenreng Rappang Regency using qualitative descriptive research. The results showed that the implementation of the Local Regulation No. Enforcement Policy. 8 of 2012 concerning the implementation of public order and public order at the Sidenreng Rappang District Police and Fire Service Offices have been well implemented, seen from the aspects of standards and policy targets, resources, communication between organizations and strengthening activities, characteristics of implementing agencies, social conditions. economics and politics and the disposition of implementors. While the factors that hinder the implementation of the policy on the Enforcement of Regional Regulation No. 8 of 2012 concerning the implementation of public order and public order at the Service of the Civil Service Police Unit and the Fire Service of Sidenreng Rappang Regency, among others, institutionally, human resources, work networks and an environment that is not yet conducive.

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Taylor, M. "Police Service and Public Satisfaction". Police Journal: Theory, Practice and Principles 59, nr 2 (kwiecień 1986): 105–18. http://dx.doi.org/10.1177/0032258x8605900202.

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Watt, Ian. "Leadership in the Police Service". Police Journal: Theory, Practice and Principles 62, nr 1 (styczeń 1989): 13–21. http://dx.doi.org/10.1177/0032258x8906200103.

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Jason-Lloyd, Leonard. "Changes in the Police Service". Police Journal: Theory, Practice and Principles 67, nr 2 (kwiecień 1994): 105–10. http://dx.doi.org/10.1177/0032258x9406700204.

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Wise, J. "Police surgeon service needs modernising". BMJ 316, nr 7133 (7.03.1998): 723. http://dx.doi.org/10.1136/bmj.316.7133.723h.

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Moon, G., K. Kelly, S. P. Savage i Y. Bradshaw. "Developing Britain's police surgeon service". BMJ 311, nr 7020 (16.12.1995): 1587. http://dx.doi.org/10.1136/bmj.311.7020.1587.

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Jałoszyński, Kuba. "Organisation of Police Negotiations in the Polish Police Service". Internal Security 5, nr 2 (30.12.2013): 153–62. http://dx.doi.org/10.5604/20805268.1094136.

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MARTIN, S. E. "Police Force or Police Service? Gender and Emotional Labor". ANNALS of the American Academy of Political and Social Science 561, nr 1 (1.01.1999): 111–26. http://dx.doi.org/10.1177/0002716299561001008.

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Martin, Susan Ehrlich. "Police Force or Police Service? Gender and Emotional Labor". ANNALS of the American Academy of Political and Social Science 561, nr 1 (styczeń 1999): 111–26. http://dx.doi.org/10.1177/000271629956100108.

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LOVEDAY, BARRY. "REFORMING THE POLICE: FROM LOCAL SERVICE TO STATE POLICE?" Political Quarterly 66, nr 2 (kwiecień 1995): 141–56. http://dx.doi.org/10.1111/j.1467-923x.1995.tb00459.x.

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Charman, Sarah, i Stephen Savage. "Singing from the Same Hymn Sheet: The Professionalisation of the Association of Chief Police Officers". International Journal of Police Science & Management 1, nr 1 (marzec 1998): 6–16. http://dx.doi.org/10.1177/146135579800100102.

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The Association of Chief Police Officers of England, Wales and Northern Ireland (ACPO) represents the most senior tiers of the police service and has, arguably, a primary responsibility for ‘steering’ policing and policing policy under both central and local government (police authority) advice and guidance. In order to deal more effectively with the challenges of the late 20th century, the police service has been the subject of what is principally an internally driven desire to professionalise. That professionalisation has been aimed at both delivery of service and at the professionalisation of ACPO itself as a policy-making and policy advisory body. This paper focuses on how ACPO has developed organisationally, and on the impact of such change at individual force level. The paper also examines the dilemmas revealed in such developments.

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Azzunaika, Revani Gena, Kandung Sapto Nugroho i Rina Yulianti. "Pembangunan Zona Integritas Dalam Mewujudukan Kualitas Pelayanan Publik di Polres Cilegon". JDKP Jurnal Desentralisasi dan Kebijakan Publik 4, nr 2 (29.08.2023): 13–25. http://dx.doi.org/10.30656/jdkp.v4i2.6577.

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The phenomenon of corrupt behavior is already worrying and threatens the sustainability of life, especially the Polri bureaucracy. Efforts to overcome corruption in the bureaucracy as a bureaucratic reform policy through the Integrity Zone (ZI) development program, one of which was carried out by the National Police. The aim of this research is to examine the development of the Integrity Zone which has received the title of WBK (Corruption-Free Area) at the Cilegon Police Headquarters. The method used is a qualitative approach. Data collection through observation, interviews and documentation. The results of the study found that the total ZI weight score at the Cilegon Polres fulfilled the WBK predicate which reached 93.56 scores. The lowest weighted value of the lever element is the aspect of management and strengthening of supervision. The highest score is in the aspect of strengthening accountability and improving service quality. The ZI innovation carried out at the Cilegon Police in building WBK is by improving public services that are comfortable and easily accessible to the public by providing an Integrated Service Center (Pusyandu), where several types of public services are carried out such as SKCK attendants, crowd permits and STTP, STM and Wasendak. Obstacles in the development of ZI at the Cilegon Polres include the lack of budget availability in encouraging the development of ZI, the lack of understanding of the HR apparatus between units from each section and units within the Cilegon Polres environment. Obstacles to the readiness of the lack of a public service activity publication team, many application systems that become services that cannot be used such as BPKB/police ticket service, intelligence services, and SPKT services.

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Burn, C. "The New South Wales Police Force Customer Service Programme". Policing 4, nr 3 (19.07.2010): 249–57. http://dx.doi.org/10.1093/police/paq028.

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Hesketh, Ian, i Noreen Tehrani. "Psychological Trauma Risk Management in the UK Police Service". Policing: A Journal of Policy and Practice 13, nr 4 (12.11.2018): 531–35. http://dx.doi.org/10.1093/police/pay083.

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Abstract This paper discusses the current approaches to psychological trauma risk management in the UK policing. It stresses the need for a concerted effort by senior management, supervisors, and occupational health in order to identify those at risk. Furthermore, to reduce the incidence of harm, provide protective training and education, and where necessary provide post trauma interventions and treatments (HSE, 2013). The evidence presented in this article supports the division of the policing workforce into three cohorts. Those being, responders, specialists, and those involved in major disasters. This is seen as the most effective approach to providing an appropriate level of trauma support for all those at risk of traumatic stress. Thus, making it easier to identify and manage the effects of psychological trauma on police officers and staff.

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Goodson, Amanda, Alondra D. Garza, Cortney A. Franklin, Alexander H. Updegrove i Leana Allen Bouffard. "Perceptions of Victim Advocates and Predictors of Service Referral Among Law Enforcement Personnel". Feminist Criminology 15, nr 5 (4.07.2020): 611–33. http://dx.doi.org/10.1177/1557085120939658.

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Limited research exists on police officers’ service provision for sexual and domestic violence survivors after they formally report. This study used surveys from 452 commissioned officers at an urban police department in one of the five largest and most diverse U.S. cities to examine police perceptions of victim advocates, self-reported frequency of referral, and predictors of service referral among police. Findings revealed officers were relatively likely to provide referrals and held somewhat favorable attitudes of advocates. Knowledge of services and positive perceptions of advocates increased the frequency of service referral to victims. Implications and future research directions are discussed.

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Cahya Dwi Sancaka, Hendri, i Sarpan Sarpan. "THE MODEL OF BRIMOB-POLRES RELATIONSHIP: HUMAN RESOURCES MANAGEMENT PERSPECTIVE". Dinasti International Journal of Management Science 2, nr 4 (26.03.2021): 610–26. http://dx.doi.org/10.31933/dijms.v2i4.796.

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The low image of the regional police, which is still relatively poorly known as an institution for protecting, protecting and serving the community is indicated by the service value provided by the regional police which is still lacking in handling riots and riots as well as the relative lack of relationship between Brimob-Polres and regional police. The purpose of this research is to describe the Correlation of Brimob-Polres, Service Value, Police Image, and to test the magnitude of the influence of Brimob-Polres Relationship to Service Value and its implications for Regional Police Image. The method used is descriptive survey method and explanatory survey. The type of investigation in this study is causality. The unit of analysis for the Head of Polres in the West Java Regional Police with a sample of 35 Polres Heads. The time horizon in this study is cross sectional and the analysis method used is the frequency distribution and path analysis. Based on the results of research and discussion, it can be found that the correlation between Brimob and Polres of West Java Regional Police is relatively high, the value of police services in the West Java area is relatively high,the image of the regional police is relatively high.Brimob-Polres relationship has an effect on the value of service, the value of police service has an effect on the image of the police, the relationship between Brimob and Polres and the value of service simultaneously affects the image of the police.

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Rulando, Refindo Pradikta, M. Ikhsan i Nurmala Pangaribuan. "PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PEMOHON SIM DAN SKCK DI POLRESTA MATARAM". SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business 5, nr 4 (1.10.2022): 1161–77. http://dx.doi.org/10.37481/sjr.v5i4.592.

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Driving license and Police certificate services carried out by the Mataram City Resort Police in their daily implementation try to provide excellent service with an emphasis on applicant satisfaction. Therefore, this study aims to analyze and determine the level of service quality to the satisfaction level of driving license and police certificate applicants at the Mataram city resort police. The study used a survey method which was conducted by giving a questionnaire to 1302 respondents in the first semester of 2021. The data collection technique using this questionnaire has been tested for validity and reliability.The results from 1302 respondents revealed that the analysis of service quality to the satisfaction level of driving license and police certificate applicants had an responses with very satisfied at 48%, satisfied at 50.6%, quite satisfied 1.1%, less satisfied 0.2% , and not satisfied 0.1%. It can be concluded that the driving license and police certificate services at Mataram city resort police, which are carried out by referring to timeliness, adequate infrastructure, and appropriate rates have been able to provide satisfaction for the applicant.

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