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Książki na temat „Patient complaints”

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Autor: Grafiati
Data publikacji: 4 czerwca 2021
Data aktualizacji: 9 lutego 2022

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1

Capstick, Brian. Patient complaints and litigation. Birmingham: National Association of Health Authorities in England and Wales, 1985.

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2

May, Marlynn L. Patients and doctors disputes: Patients' complaints and what they do about them. Madison, Wis: Institute for Legal Studies, University of Wisconsin-Madison, Law School, 1986.

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3

Ontario. Ministry of Health. Joint Policy and Planning Committee. Examining the process of handling patient complaints at the Ministry of Health: Final project report. [Toronto]: Joint Policy and Planning Committee, 1994.

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4

Patient-client-employee complaint programs: An organizational systems model. Springfield, Ill., U.S.A: C.C. Thomas, 1985.

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5

Resolving patient complaints: A step-by-step guide to effective service recovery. Gaithersburg, Md: Aspen, 1995.

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6

Resolving patient complaints: A step-by-step guide to effective service recovery. Wyd. 2. Boston: Jones and Bartlett Publishers, 2003.

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7

Complaints and grievances in psychotherapy: A handbook of ethical practice. London: Routledge, 1998.

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8

Pickell, Garfield C. PS patient simulation: Deborah Murphy , a 20-year-old white female at 34 weeks gestation, with complaints of ankle swelling and fatigue. Springfield, Ill: Southern Illinois University School of Medicine, 1986.

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9

Effective complaint handling in health care. Chicago, Ill: American Hospital Pub., 1990.

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10

Aging, Illinois Department on. Residents' rights for people in long term care facilties (Korean). Springfield, Ill.]: Illinois Department on Aging, 2001.

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11

Hogg, Christine. How to make a complaint: A guide for patients. London: The PatientsAssociation, 1996.

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12

Wallace, Henrietta. Making a complaint about the NHS: A guide for patients. London: Public Law Project, 2000.

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13

Roth, Philip A. Portnoy's complaint. New York: Random House, 2002.

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14

Roth, Philip A. Portnoy's complaint. London: Vintage, 1995.

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15

Roth, Philip A. Portnoy's complaint. Harmondsworth: Penguin, 1986.

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16

Roth, Philip A. Portnoy's complaint. New York: Simon & Schuster, 1991.

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17

Roth, Philip A. Portnoy's complaint. New York: Vintage International, 1994.

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18

New York (State). Division of Management Audit and State Financial Services. Department of Health, nursing home complaints. [Albany, N.Y: The Division, 2002.

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19

Rosenberg, Charles E. Our present complaint: History, health, and disease in America. Baltimore: Johns Hopkins University Press, 2007.

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20

Y, Indah S. Pasien bicara, masuk penjara: Hukum kejam bagi rakyat kecil, takut pada penguasa. Surabaya: Java Pustaka Media Utama, 2010.

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21

Y, Indah S. Pasien bicara, masuk penjara: Hukum kejam bagi rakyat kecil, takut pada penguasa. Surabaya: Java Pustaka Media Utama, 2010.

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22

Y, Indah S. Pasien bicara, masuk penjara: Hukum kejam bagi rakyat kecil, takut pada penguasa. Surabaya: Java Pustaka Media Utama, 2010.

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23

Kastelein, W. R. Van klagen naar klachtrecht: Het klachtrecht van de patiënt in de gezondheidszorg. Wyd. 2. Arnhem: Gouda Quint, 1994.

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24

Kastelein, W. R. Van klagen naar klachtrecht: Het klachtrecht van de patiënt in de gezondheidszorg. Arnhem: Gouda Quint, 1992.

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25

Freese, John. Problem based learning: PBLM patient case : Courtney Long, a 35-year-old female, presents with a complaint of continuing joint pains. [Carbondale, Ill.]: Southern Illinois University School of Medicine, 1991.

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26

Office, General Accounting. Older Americans Act: Eldercare public-private partnerships : report to Congressional requesters. Washington, D.C: U.S. General Accounting Office, 1993.

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27

Office, General Accounting. Older Americans Act: Funding formula could better reflect state needs : report to the Chairman, Special Committee on Aging, U.S. Senate. Washington, D.C: The Office, 1994.

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28

Office, General Accounting. The Older Americans Act: Access to and utilization of the ombudsman program : report to the Chairman, Subcommittee on Aging, Committee on Labor and Human Resources, U.S. Senate. Washington, D.C: The Office, 1992.

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29

Ombudsman, Victoria. Report on the investigation of a complaint of unjust dismissal because of allegations made by facilitated communication. Melbourne: L.V. North, 1993.

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30

National Association of Health Authorities in England and Wales., red. Protecting patients: Guidelines for handling staff complaints about patient care. Birmingham: National Association of Health Authorities, 1985.

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31

Institute of Health Services Management., red. How to handle complaints: Guidance on good practice for dealing with patient complaints. London: Institute of Health Services Management, 1993.

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32

Patient Advoacy Community of The Beryl Institute. A Patient-Centered Guide to Handling Complaints and Grievances: Navigating Patient Advocacy. Patient Experience Press, 2015.

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33

Trust, Matthew, red. Patient privacy versus public interest: Press and patient confidentiality forum report (Part A) : media intrusion and the Press Complaints Commission (Part B). London: Matthew Trust, 1993.

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34

Resolving Patient Complaints: A Step-By-Step Guide to Service Recovery. Wyd. 2. Jones and Bartlett Publishers, Inc., 2004.

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35

Ziegenfuss, James T. Patient/Client/Employee Complaint Programs: An Organizational Systems Model. Charles C Thomas Pub Ltd, 1985.

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36

Burnette, Angela. How to Resolve Patient Complaints to Manage Risk: 100 of Your Peers' Best Responses. Hcpro, 2003.

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37

Making sense of the NHS complaints and disciplinary procedures. Abingdon, Oxon: Radcliffe Medical Press, 1997.

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38

Red Flags in Psychotherapy: Stories of Ethics Complaints and Resolutions. Routledge, 2013.

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39

Keith-Spiegel, Patricia. Red Flags in Psychotherapy: Stories of Ethics Complaints and Resolutions. Taylor & Francis Group, 2013.

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40

Managing patient complaints in the NHS: [proceedings of a conference] 25 June 1999. London: IBC UK CONFERENCES, 1999.

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41

Im Sorry To Hear That Real Life Responses To Patients 101 Most Common Complaints About Health Care. Fire Stater Publishing, 2008.

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42

Advocacy services for long term care residents and their families. [Albany, N.Y: The Program, 1988.

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43

Complaints, Controversies and Grievances in Medicine: Historical and Social Science Perspectives. Taylor & Francis Group, 2014.

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44

A Practical Guide to Complaints Handling: In the Context of Clinical Governance. Churchill Livingstone, 2001.

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45

Martagon-Villamil, Jose, i Daniel J. Skiest. The Medical History and Physical Examination of the HIV-Infected Patient. Oxford University Press, 2017. http://dx.doi.org/10.1093/med/9780190493097.003.0009.

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Fostering a strong and empathetic patient–physician relationship is essential for the success of the HIV therapeutic plan. A comprehensive understanding of all medical and psychiatric comorbidities, medication history, exposures, risk behaviors, and current state of health is fundamental in caring for the HIV-infected individual. All patients with HIV newly in care need a complete history and physical examination. The physical exam needs to be comprehensive both for the assessment of current complaints and for baseline comparison with future findings. Providers must be aware of the cultural, social, and sexual diversity of their patient population to help foster patient–provider communication.
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46

National Association of State Units on Aging i United States. Administration on Aging, red. An analysis of policies and procedures of state long term care ombudsman offices. Washington, D.C. (2033 K St., N.W., Suite 304, Washington 20006): National Association of State Units on Aging, 1988.

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47

Jan, Reem, i Dawen Zhang. Fibromyalgia. Oxford University Press, 2018. http://dx.doi.org/10.1093/med/9780190271787.003.0038.

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Fibromyalgia is caused by abnormal central pain processing, but it is often dismissed as a psychiatric or functional disorder. Perimenopausal women are most commonly affected, but the incidence in men has been underestimated. Patients present with diffuse musculoskeletal pain and frequently have sleep disturbances, fatigue, and somatic complaints. In 2010, the American College of Rheumatology removed the need for a standardized tender point examination. The disease is often misdiagnosed given its nonspecific complaints and heterogeneous presentation. Laboratory testing is used only to rule out differential diagnoses. Treatment is challenging and a multidisciplinary approach, including patient counseling and education, a graded exercise program, and pharmacologic treatment, is recommended.
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48

Weisholtz, Daniel S., i Barbara A. Dworetzky. Emergency Department and Urgent Care Presentations. Redaktorzy Barbara A. Dworetzky i Gaston C. Baslet. Oxford University Press, 2017. http://dx.doi.org/10.1093/med/9780190265045.003.0002.

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Psychogenic nonepileptic seizures (PNES) may present emergently to a variety of clinicians who are unaccustomed to managing them. Morbidity can occur when PNES are inappropriately treated as epileptic seizures, particularly in a pregnant patient, whose fetus may be unnecessarily exposed to antiepileptic drugs, or when PNES are markedly prolonged and mistaken for status epilepticus, resulting in aggressive treatments including intubation and general anesthesia. PNES should not be considered a benign condition. During the seizures, patients may experience injuries such as head traumas, fractures, and lacerations. PNES patients often also present to emergency departments with serious complaints unrelated to seizures, including somatic complaints such as pain or dyspnea, as well as acute psychiatric crises such as suicidal ideation or self-injurious behavior. PNES emergencies must be dealt with judiciously and serious problems must not be dismissed. Ultimately, emergency department visits can be used to help coordinate care with outpatient providers who can help clarify diagnosis and provide adequate treatment, which should eventually reduce unnecessary use of medical resources.
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49

Poterucha, John J. Hepatology. Oxford University Press, 2012. http://dx.doi.org/10.1093/med/9780199755691.003.0211.

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The evaluation of patients who have abnormal liver test results includes many clinical factors: the chief complaints of the patient, patient age, risk factors for liver disease, personal or family history of liver disease, medications, and physical examination findings. Because of these many factors, designing a standard algorithm for the evaluation of abnormal liver test results is difficult and often inefficient. Nevertheless, with basic information, abnormalities can be evaluated in an efficient, cost-effective manner. Diseases that predominantly affect the biliary system are called cholestatic diseases. They can affect the microscopic ducts (eg, primary biliary cirrhosis) or the large bile ducts (eg, pancreatic cancer causing obstruction of the common bile duct), or both (eg, primary sclerosing cholangitis).
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50

1941-, Harris-Wehling Jo, Feasley Jill C. 1965-, Estes Carroll L i Institute of Medicine (U.S.). Division of Health Care Services., red. Real people, real problems: An evaluation of the long-term care ombudsman programs of the Older Americans Act. Washington, D.C: Division of Health Care Services, Institute of Medicine, 1995.

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