Rozprawy doktorskie: „Office of Support Services”

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Payne, Mark H. "The use of decision support systems to innovate the process of contracting for goods and services at the Marine Corps Eastern Recruiting Region Regional Contracting Office". Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 2001. http://handle.dtic.mil/100.2/ADA401543.

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Thesis (M.S. in Management) Naval Postgraduate School, Dec. 2001.
Thesis advisor(s): Nissen, Mark E.; Cuskey, Jeffrey R. "December 2001." Includes bibliographical references (p. 89-90). Also available in print.

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Tucker, Jane Marie. "WHAT SHAPES POLICE OFFICER WILLINGNESS TO USE STRESS INTERVENTION SERVICES? AN EMPIRICAL STUDY OF CURRENT FACTORS IN PENNSYLVANIA". Diss., Temple University Libraries, 2012. http://cdm16002.contentdm.oclc.org/cdm/ref/collection/p245801coll10/id/195687.

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Criminal Justice
Ph.D.
In the last 40 years the subject of police stress has gained increasing attention and a significant body of literature has emerged. This literature has documented the sources, types, and consequences of police stress. As a result of the negative consequences of police stress, a number of stress intervention services have been developed to treat police officers suffering from high stress. In spite of overwhelming evidence of the negative consequences of untreated police stress, stress intervention services remain under-utilized by police officers. Researchers cite concerns of stigma, confidentiality issues, and a general lack of confidence in service providers as reasons police do not use services. While numerous, most of the references to these factors are anecdotal in nature. Few empirical studies have focused on a systematic examination of variables that influence officer willingness to use services (positively or negatively), particularly in light of the growth of service offerings. Understanding what shapes officer willingness to use services remains a critical step in addressing the negative effects of police stress. This current study was designed to explore and examine factors that influence officer willingness to use services, with a focus on perceived organizational support (POS). The current study was undertaken with the cooperation of the Pennsylvania State Fraternal Order of Police (FOP) as the subject of police stress is of vital importance to the organization. A mixed-methods design was used to explore both the views of police officers regarding the availability and use of stress intervention services, and also the law enforcement agency response to issues of police stress. Qualitative methods included one-on-one interviews with 46 police officers throughout the Commonwealth of Pennsylvania, which were used to inform the development of a police officer questionnaire (POQ). The POQ was distributed to 4,000 randomly-selected police officers throughout the state to obtain their views of the availability of services, willingness to use services, and perception of organizational support. Additionally, a survey was sent to all law enforcement agencies in Pennsylvania to obtain current information on the nature and extent of stress intervention services for police and explore organizational responses to police stress. Findings indicate that police officers in the Commonwealth have a wide variety of stress intervention services available through their agencies. Officers who have concerns regarding the confidentiality and stigma related to the use of services reported lower willingness to use services. In contrast, officers who perceive support from the organization and view the organization as supportive of the use of services are more willing to use stress intervention services. Findings contradicted several long-held beliefs about the police subculture and use of stress intervention services. Officers did not prefer peer-based services and did not express a lack of confidence in professional service providers (psychologists/therapists). Secondly, officers in the sample had lower than expected self-reports of alcohol consumption and incidents of divorce. Results of this study have some policy and practical implications for increasing police officer willingness to use stress intervention services. Additionally, the results suggest positive changes in police subculture and officer use of stress intervention services.
Temple University--Theses

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Kim, So Yoon. "Multifaceted Exploration of Disability Support Offices in Higher Education Institutions: Analyzing Websites, Staff Members’ Autism Attitudes and Knowledge, and Perspectives of Autistic Students". Thesis, Boston College, 2020. http://hdl.handle.net/2345/bc-ir:108774.

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Thesis advisor: Kristen Bottema-Beutel
Many autistic students enrolled in colleges/universities, who are academically qualified for admission, experience difficulties adjusting to their college life. Disability support offices (DSOs) of higher education institutions (HEIs) assume the responsibility of providing supports to autistic students, but many DSOs lack the resources to cater to the varied needs of these students. To gain a nuanced understanding, this set of three studies explores contextual factors around DSOs that may influence autistic students’ experiences with DSOs and their perspectives about available DSO support. In Study 1, DSO websites of 12 US HEIs were examined using multimodal discourse analysis, and the study revealed that DSO websites share genre features with advertisements. DSO websites advertised the services they provide in efforts to ‘brand’ their institution. This commodification of DSO supports raises concerns because accommodations given to students with disabilities should be understood as their legal rights rather than sellable products. In Study 2, a nationwide sample of 153 DSO staff members completed a battery of online surveys to determine significant predictors of their attitudes and knowledge about autism. The quality of previous contact was shown to be associated with social distance, openness, and knowledge about autism, and several institutional variables significantly predicted staff members’ attitudes and knowledge about autism. Lastly, in Study 3, 27 autistic undergraduate students were interviewed about their experiences with DSOs, and their responses were qualitatively analyzed using a generic inductive approach. Students reported on their general perceptions of DSOs, decisions about not receiving DSO supports, and their perception of ways that DSOs could support them better. Together, the findings of the three studies inform the work of DSOs in developing appropriate systems that support autistic students to successfully navigate college. Developing service provision systems that comprehensively address these issues reported by autistic students should be a collective institutional responsibility to increase autism awareness and acceptance on college campuses and make online and physical space accessible for autistic students
Thesis (PhD) — Boston College, 2020
Submitted to: Boston College. Lynch School of Education
Discipline: Teacher Education, Special Education, Curriculum and Instruction

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Reinhard, Eric. "Contribution méthodologique à l'introduction du lean office dans un service support de gestion des approvisionnements : analyse longitudinale par étude de cas dans une entreprise fournisseur du secteur de la santé". Thesis, Strasbourg, 2017. http://www.theses.fr/2017STRAB011/document.

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Comme la plupart des entreprises industrielles, la société Paul Hartmann a d’abord déployé l’approche Lean en production. L’implémentation des bases du Lean Office est décidée par l’application de la méthode Office Excellence (Kugel, 2010) dans le service support des approvisionnements. Or, cette méthode utilisée depuis 2002 par de grandes entreprises allemandes, est non testée scientifiquement. Notre recherche propose de tester cette méthode par étude de cas unique et d’évaluer sa complétude par rapport à la base conceptuelle du Lean Office. Une première contribution est la précision des concepts et des méthodes d’implémentation par une revue de la littérature. Et l’analyse longitudinale de cinq années se traduit d’abord par un constat d’échec ; la recherche-action devient alors recherche-intervention ingénierique. Les dynamiques et les difficultés rencontrées permettent, après des allers-retours constants avec la littérature, de proposer un construit méthodologique original, à l’usage des praticiens : LeanOffice@SCM. C’est une méthode d’implémentation mixte, avec une approche managériale en parallèle, et une approche opérationnelle en mode séquentiel
Like most industrial companies, the Paul Hartmann company firstly deployed the Lean approach in factories. The implementation of Lean Office basic principles is decided through the Office Excellence method (Kugel, 2010) in the procurement support department. This method applied in some major German companies since 2002 has not been scientifically tested yet. Our research aims at testing this method with a unique case study approach and evaluating its completeness in comparison to the Lean Office’s concept base. A first contribution is made through a literature review for defining this Lean Office’s concept base. The five year-case study starts with a failure; the action-research moves to an intervention-research. After systematically challenging the case study learnings with the literature, our constructivist approach enables proposing an original Lean Office implementation method for practitioners’ use: Lean Office@SCM. It is a mixed approach made of a managerial part in parallel, and an operational one insequences

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Falang, Linda. "Flexible support furniture for office use". Thesis, Mittuniversitetet, Avdelningen för industridesign, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-20263.

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This report is written to describe the process of the development of a pieceof flexible support furniture for office use. The office furniture is meant to beused by persons with different types of back and hip problems, as well as personswithout to prevent damage and injuries to their bodies.The Design for all method was used in order to develop the product. Throughoutthe process five user tests were conducted to establish the needs of theusers and to involve them in the development. The test persons were chosenfrom the target groups of the product. A market research was done and existingoffice chairs were tested in order to establish the needs for such a product.The results from the research and the user tests showed that there is a needfor this kind of product today. A product was developed that can offer the usersdifferent kinds of sitting, standing and standsitting positions which givesthe user more options and variations.The last user test shows that the product fills a gap in the market today andthat the test persons had more positions to choose from than in a traditionaloffice chair.

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Murphy, Brendan Joseph. "Multimedia services in a distributed office". Thesis, Loughborough University, 1990. https://dspace.lboro.ac.uk/2134/13977.

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This thesis is concerned with the provision of multimedia services (involving voice, video, text and graphics) in an office environment. The office of the future is expected to comprise a heterogeneous collection of workstations and multimedia components (including fileservers, voice and video codecs, document scanners, laser printers, etc) interlinked by a high speed (digital) local area network. Every office is likely to have one or more connections to a public Integrated Services Digital Network (ISDN) providing integrated access (involving various types of traffic) to a very large number of subscribers. This thesis considers general issues relating to the design of such an office. Particular attention is given to the problem of the integration of media both at the network and user levels. Much of this discussion draws on practical experience gained during the Alvey Unison Project in which experimental multimedia offices were interconnected using a pilot ISDN. The architecture of the Unison network is discussed with particular reference to its suitability for the support of multimedia services. The bulk of this thesis is devoted to a description of the design and implementation of a number of prototype multimedia applications, and to an evaluation of their performance over the network. The handling of slow-scan video and high resolution images have been particular areas 01 interest. Much emphasis is placed on the problem of control in a distributed environment, and a model is presented for the management of control based on the use of a directory-like service. This model also provides a mechanism for locating an office service based on the name of the user to whom it belongs.

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Lipperts, Steffen Richard Goswin. "Mobile agent support services". [S.l.] : [s.n.], 2002. http://deposit.ddb.de/cgi-bin/dokserv?idn=964753065.

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Adams, Vanessa. "Perceptions and expectations of regional office health employees regarding quality of internal head office services". Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/1967.

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Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2009.
ENGLISH ABSTRACT: The purpose of this thesis is to determine the perceptions and expectations of employees at regional offices about the service delivered to them by central head office. A further objective is to establish what employees at regional offices expect from head office, attempting thereby to establish the current position of the head office (perceived image) in relation to their expectations (ideal image). The method of data collection is quantitative with a survey design technique in the form of questionnaires to be completed by all employees at regional offices in order to assess their perceptions and expectations. The basis of the theoretical and legislative framework of this research is service delivery. It is within the context of service delivery that internal customer service within the organisation, in particular, is conferred. The legislative framework is also dedicated to Batho Pele and the eight principles to highlight public service delivery. These principles should equally be applied when it comes to internal customer service. The main findings from this study are that employees and the four regional offices per se have different perceptions and expectations about the internal service delivered by central head office. This must be taken cognisance of because perceptions can be the core element of most organisational behaviour and the expectations that employees hold is important for the morale and effectiveness of organisations. The following objectives were achieved: A review of the policies, documents and annual reports to determine to what extent the central head office delivers an internal service to the regional offices. An evaluation as to how internal service delivery is being perceived. An evaluation of the ideal central head office. Established the shortcomings of the current internal service being delivered. It is also recommended that future research can be to ascertain how those negative feelings impacts on job satisfaction and commitment to the organisation and how it affects employee turnover.
AFRIKAANSE OPSOMMING: Die doel van hierdie tesis is om die persepsies en verwagtinge van werknemers by die streekkantore, oor die diens wat aan hulle verskaf deur sentrale hoofkantoor, te bepaal. 'n Verdere doel is om vas te stel wat werknemers by die streekkantore verwag van hoofkantoor. Sodoende probeer om vas te stel wat die huidige stand van die hoofkantoor (waargenome beeld) in verhouding tot hul (werknemers) verwagtinge (ideaal beeld) is. Die metode van data-insameling is kwantitatief met 'n opname ontwerp in die vorm van vraelyste. Hierdie vraelyste sal deur alle werknemers by die streekkantore voltooi word, om hul persepsies en verwagtinge te assesseer. Die basis van die teoretiese en die wetgewende raamwerk van hierdie navorsing is dienslewering. Dit is binne die konteks van dienslewering wat interne kliënte diens binne die organisasie, in die besonder, toegeken word. Die wetgewende raamwerk is ook toegewyd aan die agt beginsels van Batho Pele en dus openbare dienslewering te versterk. Hierdie beginsels moet ook toegepas word wanneer dit kom by die interne kliënte diens. Die belangrikste bevindings van hierdie studie is dat die werknemers en die vier streekkantore as sulks het verskillende persepsies en verwagtinge oor die interne diens gelewer deur die sentrale hoofkantoor. Dit moet kennis geneem word want persepsies kan die kern element van meeste organisatoriese gedrag wees en die verwagtinge wat werknemers hou is belangrik vir die moraal en doeltreffendheid van organisasies. Die volgende doelwitte was bereik: „n Hersiening van die beleid, dokumente en die jaarlikse verslae om te bepaal tot watter mate die sentrale hoofkantoor „n interne diens aan die streekkantore lewer. „n Evaluering oor hoe interne dienslewering waargeneem word. „n Evaluering van die ideale sentrale hoofkantoor. Die tekortkominge van die huidige interne diens wat gelewer word is vasgestel. Dit word aanbeveel dat toekomstige navorsing toegewy word om vas te stel hoe negatiewe gevoelens impak op werkstevredenheid en verbintenis tot die organisasie en ook hoe dit werknemer omset beïnvloed.

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Kordale, Rammohan. "System support for scalable services". Diss., Georgia Institute of Technology, 1997. http://hdl.handle.net/1853/8246.

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Pullan, Marie. "Support Services for Millennial Undergraduates". NSUWorks, 2013. http://nsuworks.nova.edu/gscis_etd/277.

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Education has changed as a result of technological advances. Distance learning, particularly online learning, has rapidly increased its presence in higher education. Millennials, a new generation of students who have grown up with the Internet, are college-age. They expect access to the Internet to manage their daily lives. However, as they enter college, many discover that support services that are requisite to a successful college experience, are available on-campus but not online. The goal was to determine what contemporary college-aged students expect as online student support services so that institutions will know what to provide. Data gathered through interviews with administrative support staff were used to modify a published survey and to guide construction of new questions. The modified instrument was validated by three experts and revised accordingly. All current students at Farmingdale State College were invited to respond to the web-based instrument that examined the current status of online support services. Following full-scale implementation, the data were analyzed. Results were used to create recommendations and considerations for the implementation of online support services at the college reviewed by the Vice President of Student Affairs and Enrollment Management. The final report is a comprehensive resource for college administrators who serve millennial undergraduates. It contains valuable information and guidance for the development and implementation of student support services in the 21st century. A serendipitous finding was that many non-traditional, older students expressed comparable needs for online support services.

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Hodge, Patricia Ann. "The family support services study". CSUSB ScholarWorks, 1989. https://scholarworks.lib.csusb.edu/etd-project/547.

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Page, Thomas O’Hara. "A formative program evaluation of a disability services office". Thesis, Wichita State University, 2008. http://hdl.handle.net/10057/2012.

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A qualitative investigation of the Wichita State University (WSU) Office of disability services produced a program model with one proximate outcome (providing quality services to disabled students). This paper reports the program description revealed by the qualitative investigation and details the implementation and results of a quantitative survey instrument. The survey was designed to provide program monitoring information with regard to student perception of service quality. Findings include input monitoring information, information regarding student knowledge of the services available and satisfaction information. A factor analytic solution is detailed.
Thesis (M.A.)--Wichita State University, College of Liberal Arts and Sciences, the Program of Liberal Studies
Includes bibliographic references (leaves 52-56)

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Page, Thomas O'Hara Burdsal Charles. "A formative program evaluation of a disability services office". A link to full text of this thesis in SOAR, 2008. http://hdl.handle.net/10057/2012.

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Thesis (M.A.)--Wichita State University, College of Liberal Arts and Sciences, the Program of Liberal Studies.
Copyright 2008 by Thomas O⁰́₉Hara Page. All Rights Reserved. Includes bibliographical references (leaves 52-56).

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Wilson, Mava F. "An Online Community for Computer Technology Support and Training for College Office Support Staff". NSUWorks, 2009. http://nsuworks.nova.edu/gscis_etd/337.

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Educational institutions strive to stay on the edge of technological advances in response to stakeholders' desire to receive value for their investment. Rapid changes in computer technology present a dilemma to colleges and universities in the support and training arena. An important segment of the institutional population, office support staff are vital to the everyday running of departments with extremely diverse responsibilities critical to the institutional mission. Office support staff seem to be left out when support and training programs for new technology are being planned. With technology changing so quickly it is vital that organizations have support and training programs in place that will continually provide office support staff with updated skills. The developmental study used an implementation analysis method to develop an online support community (OSC) to provide a central location to find and contribute support for computer technology issues that affected productivity. A needs assessment comprised of literature reports, focus group feedback, and historical records as well as the results of a pre-survey and inventory ensured data triangulation and was used to define content areas for technology support and training. A Learning Management System was used to plan and design the OSC in the initial treatment and workplace software, SharePoint, for the second treatment. Discussion forums and content areas were created using the defined technology content areas. Office support staff participated in the study and data were collected using surveys, content postings, interviews and electronic reporting. The OSC was evaluated after the first and second treatments using an evaluation model of reaction, learning, behavior, and results. The results indicated that an OSC can be effectively used to provide technology support for office support staff. Elements necessary for design include: long-term documentation, content matter experts, medium that allows for open-ended login, evidence of knowledgeable participants sharing useful data, participant leaders, and IM for immediate answers. The need for support and training for office support staff is ongoing and necessary for the productive and efficient completion of their job and work responsibilities. The results will be useful in designing online support communities and for planning support and training events.

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Hedberg, Sandra. "Off-hour support : A feasibility study of support beyond office hours in medical technology". Thesis, KTH, Skolan för kemi, bioteknologi och hälsa (CBH), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-234260.

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Healthcare demands staff working around-the-clock for their patients. Healthcare staff is increasingly dependent on technology for performing their profession in the most adequate way possible. However, technology fails occasionally, and thus requires service. As medicine is increasingly dependent on technical device, there is also an increasing need for support beyond office hours. The current service-level agreements at Philips imaging systems and patient monitoring systems include service during office hours. In this project, the need of expanding the hours, in which support is offered, is investigated. The project is carried out through interviews with medical technicians and users of the medical device. The respondents include technicians and clinicians working with medical imaging and patient monitoring, respectively. The aim is to map the need for off-hour support, e.g. support during evenings, nights, weekends, and holidays. The results show that there is a need for off-hour support. However, the need differs depending on the receiver of the support.

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Neugebauer, R. T. "Customisable transaction support for web services". Thesis, Coventry University, 2012. http://curve.coventry.ac.uk/open/items/0f577e76-0d01-4fab-986b-47a72d9c959e/1.

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Web services transactions have some unique characteristics. A Web transaction may be composed of a number of individual Web services, executed across multiple loosely coupled autonomous systems. Each Web service may be executed on an independent system belonging to an independent provider. There raises the question whether Web transactions can and should be maintained as a single business unit in a similar way to how transactions are maintained in classical database systems. In classical database systems, the transaction management protocol and mechanism are constrained by the primary properties of atomicity, consistency, isolation and durability (ACID). These ACID properties are the cornerstone of maintaining data integrity in transaction management. However, ACID properties were meant for centralised systems and are better suited for short transactions. Unlike short transactions, Web services transactions may be long-running; they can take hours or even days depending on the application. Composing certain actions from loosely coupled distributed business processes across multiple distributed applications is one of the essentials of Web services transactions. The classic ACID model, which is tightly coupled, is therefore seen as too rigid to support all the requirements of the new Web transactions model. The research proposes a system that increases throughput while maintaining the consistency and correctness required by the particular applications that are using the model; the system is known as AuTrA (Adaptable user-defined Transaction relaxed Approach). AuTrA allows relaxation of each ACID property. The model is adaptable to meet different situations with different characteristics. For instance, in some cases it will be appropriate to relax atomicity, whereas in others it may be appropriate to relax isolation and atomicity while maintaining consistency. The research explores how transaction support for Web services can be customised to suit the needs of varying applications and result in improved service. The AuTrA prototype has been implemented. The experimental results show that the AuTrA application is able to support the basic features of Web services transaction management, allowing users to specify their correctness requirements, and it can increase throughput of transactions in models in a flexible and reliable manner. Additional facilities allow users to specify application-specific, non-ACID criteria that can increase throughput. Safeguards have also been implemented to prevent execution of inappropriate user specifications, such as relaxation of properties that may damage data integrity. AuTrA can be used as a tool by software developers who need to compose applications from independent Web services and who wish to build applications which result in improved performance while maintaining application-required consistency.

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Smith, Heather Alison. "User perceptions of technology and the office". Thesis, London Metropolitan University, 1995. http://repository.londonmet.ac.uk/3276/.

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There appears to be a lack of research into user perceptions of technology and the office. Five studies of user perceptions of technology and the office were completed using questionnaires devised by the author (Studies 1-3), evaluation of videos produced by manufacturers (Study 4), and content analysis of media articles about computer-based technology (Study 5). In Study 1 eight factors were identified: information-handling, human contact, paper-handling, financial security, communication, technology, work, and health preservation. These factors reflected key features mentioned by respondents and accounted for 80.4% of the variance. In Study 2 subjects perceived that they would choose technology significantly more often than non-technology for document preparation, information management, and communication, and non-technology significantly more often than technology for decision-making. In Study 3 it was found that users and the computer industry seem to share broadly similar views of the nature of the Ideal Office’. However, while users appeared to emphasize an enhanced version of existing systems current developments seem to have the potential to create radical changes in the way people work and live. In Study 4 evaluation of video presentations about two prototype computer systems suggested that user perceptions could be deployed to evaluate the suitability of computer systems for application in different situations. In Study 5 content analysis of media portrayal of the computer industry supported the idea that the perceptions of technology and the office held by both users and the computer industry can also be categorised according to the eight dimensions identified above - thus, showing some convergence between the findings of different studies using different methodological approaches. However, whereas the users regarded all the dimensions as of broadly similar importance, the computer industry as represented by journalists appeared to regard technical details and financial issues as paramount. The thesis highlights the role of understanding user perceptions when evaluating technology and considering office work.

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Burton, James Michael Crowther. "The history of the British Meteorological Office to 1905". Thesis, n.p, 1988. http://ethos.bl.uk/.

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Gibbons, Paul C. "Telecommunications services for multimedia data exchange support". Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 1993. http://handle.dtic.mil/100.2/ADA271704.

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Eminsoy, SertacÌ§. "Active services QoS support for multimedia communications". Thesis, University of Surrey, 2005. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.419984.

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van, Ree H. J. "Service quality indicators for business support services". Thesis, University College London (University of London), 2010. http://discovery.ucl.ac.uk/19902/.

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Quality is critical to corporate success as it plays a vital role in improving organisational productivity. It can be defined as ‘the totality of inherent characteristics of a product or service that bear on its ability to increase the demand for that product or service at a fixed price’ and can best be measured by capturing customer perceptions of the performance of those characteristics. Customising the SERVPERF methodology to measure service quality in a business-to-business context and subsequently testing it on both customers and suppliers of cleaning, catering and security services, the research led to a number of important and valuable insights concerning the service quality construct in a business-to-business environment. First, service quality in relation to cleaning, catering and security services consists of nine clear dimensions: reliability, clout, reputation, awareness, competitiveness, collaboration, accessibility, competence and assurance. The nine-dimensional construct identified shows high reliability and good validity in statistical terms. Furthermore, eight of the nine service quality dimensions are strongly or moderately yet significantly related to customer perceived service quality and customer satisfaction - clout being the exception. The same eight dimensions are significantly, but moderately related to purchase intention - suggesting that that there might be other constructs important in making a purchase decision (e.g. the costs of service delivery). Third, relating the nine service quality dimensions to the financial performance of supplier organisations, it was identified that six of the nine dimensions have significant relationships with one or more of the ten financial performance measures investigated - reliability, accessibility and competence being the exceptions. Finally, it was identified that customer organisations have significantly lower perceptions of the service quality they receive than do supplier organisations for competitiveness, collaboration, accessibility and competence. Moreover, customer perceived performance is significantly lower than customer perceived importance for eight of the nine service quality dimensions. For customer organisations, the empirical findings can be used to develop a framework of Service Quality Indicators, which can be used for monitoring and benchmarking service quality perception. For supplier organisations, the findings can be used for resource-allocation decisions pertaining to improve service quality, customer satisfaction and ultimately purchase intentions. It should be noted that the research is exploratory in nature and has only begun to address the many issues that are important in the management of business support services, but the questions addressed - what quality dimensions are important for customer satisfaction and what quality dimensions are important for supplier performance - are arguably among the most important in service quality management.

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Bricknell, Martin Charles Marshall. "Managing health services support to military operations". Thesis, University of South Wales, 2011. https://pure.southwales.ac.uk/en/studentthesis/managing-health-services-support-to-military-operations(f53451a0-34e7-4b3a-8f20-45c2408cf66e).html.

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This is a submission for a PhD by portfolio on the subject of managing health services support to military operations. It is based upon my prior published work supported by an ‘action research’ analysis of the application of this prior knowledge to my experiences from spending a year in the South of Afghanistan from October 2009 to November 2010. The submission is structured around three thematic areas; medical planning to support military operations, management of military medical operations and international military medical engagement with indigenous health sectors. The submission presents evidence for my contribution to original thinking in each of these thematic areas by means of a review of my published work, my application of these concepts in support of NATO operations in Afghanistan and evidence of the impact of these concepts in influencing other military organisations. The first theme area on medical planning to support military operations will be supported by 3 monographs. These will describe the context of medical support to military operations in the current security environment, the use of the ‘estimate’ process to develop a medical plan and the analytical process termed ‘the casualty estimate’. The second theme covers the management of military medical operations. This is the largest section and contains monographs on pre-hospital helicopter medical evacuation, aeromedical evacuation movement between hospitals, managing casualty flows, deployed hospital care, and quality assurance of the medical system. The final theme covers international military medical engagement with medical support systems for indigenous security forces and indigenous civilian health systems. The closing section of this submission reflects on my two tours in Afghanistan comparing my recent experiences with my views at the end of my first tour in 2006/07. My whole thesis provides evidence of my considerable personal learning from my experiences managing medical support to military operations. This section will highlight how I have tried to share this experience both personally and across multiple stakeholder organisations to ensure my observations can be converted into lessons learned.

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Watkins, Jasmine J. "Victor Echo Tango (VET) Support Services Inc". Thesis, California State University, Long Beach, 2017. http://pqdtopen.proquest.com/#viewpdf?dispub=10262256.

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As each year passes the number of female veterans within the United States is expected to increase; as this population increases there will be a greater need for specialized healthcare services directed at this group. One issue that affects this population and has gained more attention within the past 20 years is military sexual trauma (MST) and the effect it has on mental health. Victor Echo Tango (VET) Support Services Inc. is a proposed counseling center that focuses on providing counseling services to female veterans that have experienced military sexual trauma. VET Support Services Inc. offers various counseling services that will help teach our female veterans how to live through their trauma. The organization combines traditional counseling services, such as individual counseling and relationship counseling, with new-age counseling techniques such as group mindfulness training to offer a comprehensive care model.

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Kidambi, Supriya. "WeCare Home Healthcare Support Services Business Plan". Thesis, California State University, Long Beach, 2017. http://pqdtopen.proquest.com/#viewpdf?dispub=10261395.

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Considering the expanding populace of elderly in the United States of America, there has been a significant growth in demand for home healthcare organizations which serve to deliver continuous quality care. Home healthcare organizations guarantee to support our economy and decrease healthcare costs to a huge level. This marketable business plan inspects the business capability of a home healthcare services startup located in San Diego Downtown.

This business plan has been broken down into several compartments where chapter 1 accounts on the market analysis of our business providing marketing strategies and intricate details of our company and its analysis, services provided, services in demand, customer and competitor analysis, marketing potential and demand. Chapter 2 deals with feasibility and SWOT analysis, to evaluate pros and cons, and to get a better idea of the organizational structure of the business plan. In Chapter 3, we talk about the legal aspects concerning State and Federal laws. Chapter 4 explains about the financial assumptions and analysis, annual expenditures as well as monthly expenses with the overall potential of home healthcare services to survive market competition.

We conclude that WeCare home healthcare services plan showed great potential to withstand the competitive market and drive towards success.

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Kasi, Reddy Swathi Reddy. "OLAP REPORTING APPLICATION USING OFFICE WEB COMPONENTS". University of Akron / OhioLINK, 2007. http://rave.ohiolink.edu/etdc/view?acc_num=akron1186510155.

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Hedenlind, Andreas, i Pär Tjärnberg. "Network services and tool support for cloud environments". Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-44299.

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Virtualization of servers and network infrastructure is an effective way to reduce hardware costs as well as power consumption. Today cloud systems are often used to handle virtualization of servers but lack the ability of deploy and configure network equipment. Facilitating network equipment configuration within a cloud environment, would make it possible to create complete virtual networks along with well known and proven features of cloud computing today. Our solution provides users with a graphical tool for easy and quick configuration of not only virtual machines but also virtual network equipment within a cloud environment. This makes it possible for a user to create advanced network topologies. Creating complete virtual networks like this using a single tool, will speed up configuration and minimize the errors that can occur when manually configuring multiple instances. The implemented software solution consists of two major parts, a graphical user interface (GUI) and a back-end server. The back-end server is responsible for handling communication between the user application and an underlying cloud platform, in this case OpenStack. The graphical user interface gives the user the possibility to draw networks and launch virtual machines using simple drag-and-drop features. It also monitors all the running virtual instances and physical machines, and alerts the user if a problem occurs. This project is the first step towards supporting global virtual networks spanning across multiple data centers. It shows that it is possible to create virtual networks using a cloud environment as a base.

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Waechter, James B. "The Cooperative Extension Office at your service". Virtual Press, 1985. http://liblink.bsu.edu/uhtbin/catkey/491461.

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The purpose of this creative project was to develop a program on video tape that would briefly explain the local Cooperative Extension Office, the programs and the assistance available. Audio-visual material available prior to this consisted of one slide tape set approximately 10 years old. In the new video tape a short history of Extension, and an overview of each area of the local Extension Office are explained, using examples of how the local Extension Agents provide assistance to the community. The disciplines include 4-H, Agriculture, Family and Consumer Sciences and Community Development.Development of the video tape included planning, script writing, filming, editing and documentation of the project. The major task was to present the best, most informative material explaining the role of Extension with-out being long and boring. By showing preliminary tapes to control groups and making changes as suggested. A final format was established that should most effectively explain the Extension Office and its services.

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Hassett, Tiffany D. "Evaluation of a family support center : a case study /". View abstract, 1998. http://library.ctstateu.edu/ccsu%5Ftheses/1527.html.

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Thesis (M.A.)--Central Connecticut State University, 1998.
Thesis advisor: Dr. Marc Goldstein. " ... in partial fulfillment of the requirements for the degree of Master of Arts in Psychology." Includes bibliographical references (leaves 65-67).

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Appleton, Peter Leonard. "Smoking cessation and social support during pregnancy : a longitudinal study of the impact of close relationship support on smoking cessation in pregnancy". Thesis, University of Liverpool, 1994. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.240393.

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Walker, Sandra, i n/a. "Prostate cancer support groups an evaluation". Swinburne University of Technology, 2005. http://adt.lib.swin.edu.au./public/adt-VSWT20060905.085536.

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The population of Australia is increasing in age, consequently the incidence of cancer diagnoses is rising. This rise will have a dramatic impact on hospitals with much of the disease burden extending to psychological support for cancer care. At present few men diagnosed with cancer seek support. This study sought to explore men's perceptions of support and prostate cancer support groups. The benefits of support groups for men with prostate cancer have been well documented in international studies. In Australia however, relatively few men diagnosed with prostate cancer join such groups and few studies have examined the factors that influence membership and attendance. This study investigated the experiences of a sample of 181 Australian men diagnosed with prostate cancer, 80 of whom were members of support groups and 107 who were not. The participants were recruited from prostate cancer support groups and an outpatient department of a major cancer hospital, in Melbourne, Australia. The two groups were compared on a range of factors, including disease characteristics, illness perceptions and views of prostate cancer support groups. Further, members of support groups rated a number of objectives to determine the effectiveness of the groups. The majority of members recommended prostate cancer support groups to other men with prostate cancer (92%), however of the non-members of prostate cancer support groups, almost half (48%) had never heard of them. Factors that discriminated between support group members and non-members were emotional perceptions of the illness, symptom reports and illness coherence, with support group members reporting higher scores on these variables. Length of diagnosis and age were also factors that discriminated between the groups with support group members younger and diagnosed longer than non-members. There were no differences between the groups on personal control, both groups reported high perceptions of control over the disease. Members reported more benefits and less costs associated with prostate cancer support groups than non-members. Benefits included information, support, sharing experiences, and supporting other men with the disease. Costs included negative discussions, other men dying, and the distance required to travel to the groups. Both members and non-members reported distance to travel to the groups as a major barrier to attendance. The majority of members had heard of the groups through friends and, for non-members who had heard of the groups, through hospital staff. General practitioners were one of the least likely sources of information about prostate cancer support groups reported by members. Prostate cancer support group members reported high levels of satisfaction with the groups on a range of objectives outlined by the Cancer Council of Victoria. Making friends and accessing community assistance exceeded men's expectations of attendance, however men reported a desire for more information and communication. A need for more funding, advertising, and recognition of prostate cancer support groups by medical staff was also reported. Many men with prostate cancer are unaware of support groups, however a number of benefits were noted by both members and non-members. Greater recognition of prostate cancer support groups by medical staff may provide men with prostate cancer an opportunity to access those benefits. Health service providers should consider the important role prostate cancer support groups play in the recovery of men from prostate cancer and consider ways of dispelling myths men may hold regarding the notion of support.

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Axelsson, Birger, i Ari Saleh. "Low utilization on the office market – are digital services for subleases the solution?" Thesis, KTH, Fastigheter och byggande, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-191460.

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This work raises the question if the digitalization on the office market today, is the solution to the low utilization during office hours on workplaces in Stockholm by increasing subleases. To answer this question, two interviews, two surveys and a literature review were completed and have been the basis for the obtained results that have gotten compiled and analyzed. The interviews took place with a tenant advisor and a third-party service on office rentals. The surveys were sent to both first tenants and property owners. The results section is based on a presentation of the responses received from each interview and survey. Finally, the conclusion on subleases via third-party service, which is a result of the digitalization on the office market, is that more subleases will increase and therefore utilization during office hours will increase in Stockholm. We believe that the current third-party service has answers to many of the problems that so far have hampered the development of further use of subleases.
Detta arbete ställer frågan om digitala tjänster för andrahandsuthyrning på kontorsmarknaden idag är lösningen på den låga nyttjandegrad, som finns under kontorstid på arbetsplatserna i Stockholm. För att besvara denna fråga har två intervjuer, två enkäter och en litteraturstudie genomförts och legat i grund för de resultat som erhållits och som även har analyserats. Intervjuerna skedde med en hyresgästrådgivare och en förmedlingstjänst för kontorsuthyrning. Enkäterna skickades ut till förstahandshyresgäster och fastighetsägare. Resultatdelen bygger på en presentation av de svar som erhållits från varje intervju och enkät. Slutligen pekar slutsatsen på att andrahandsuthyrning via förmedlingstjänst, som är ett resultat av digitaliseringen på kontorsmarknaden, kommer att leda till fler andrahandsuthyrningar och därför en högre nyttjandegrad under kontorstid i Stockholm. Vi anser att dagens förmedlingstjänst för kontorsuthyrning som exempelvis Workaround, erbjuder lösningar på många av de problem som hittills har hämmat utvecklingen för ytterligare andrahandsuthyrning.

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32

Calnan, Roger Stuart. "The integration of voice within a digital network". Thesis, University of Cambridge, 1988. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.253735.

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Vasudeva, Sandeep. "Performance evaluation of emergency services and product support territories". Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2000. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape2/PQDD_0015/NQ53791.pdf.

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Bowers, Okema S. "Adjunct faculty perception of professional development and support services". Thesis, Regent University, 2013. http://pqdtopen.proquest.com/#viewpdf?dispub=3571529.

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The purpose of this descriptive study was to investigate the adjunct faculty's perception of professional development and support services offered and needed at Tidewater Community College, a multicampus community college. This study involved adjunct faculty only. A survey was created and contained 58 survey questions. The majority of these were Likert-like items based on a scale from Strongly Agree, indicating a very important need or value for the adjunct, to Strongly Disagree, indicating a not important at all level of perceived value. In order to determine if other factors influenced the perception of professional development or support services, other questions asked for demographic information, such as education level, age, number of years in the professional field, and discipline/department. Except for education level, each of the independent variables accepted the null hypothesis that there is no statistically significant difference between adjunct faculty perception of institutional supports and the professional development and support services offered in terms of the independent variables. Findings from this study indicated that adjunct faculty perceived that professional development and support services are significant in improving their teaching and important to their role and success. Adjuncts want to better serve students and connect with the institution. Orientation and mentoring are highly regarded and requested to help integrate adjunct faculty into the college. The data indicated that adjunct faculty members want professional development that meets their specific instructional and student-centered needs that is offered during more accommodating times. The current professional development offerings are not well-attended and do not seem to meet the specific needs of this adjunct population. It behooves the administration to further investigate what is currently being done to support adjuncts and to address a means to improve the delivery and execution of all institutional supports. While this study provides useful information related to one community college, it is important that each community college examine closely its personal investment relative to the institutional support it provides to adjunct faculty members.

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35

Krupczak, Bobby. "Protocol subsystem support for efficient and flexible communication services". Diss., Georgia Institute of Technology, 1997. http://hdl.handle.net/1853/8198.

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Almeroth, Kevin C. "Support for efficient, scalable delivery of interactive multimedia services". Diss., Georgia Institute of Technology, 1997. http://hdl.handle.net/1853/12369.

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Huang, Xuan. "Semantic agent support for managed open information retrieval services". Thesis, Queen Mary, University of London, 2007. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.444552.

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Guerrero, Rosero Esteban. "Improved Selection Support of Transport Services in Intermodal Transportation". Thesis, Malmö högskola, Fakulteten för teknik och samhälle (TS), 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-20471.

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In intermodal freight transport context, the selection process of appropriated transport services that fit with user requirements is a big challenge, this master thesis project analyze different alternatives to improve that process based on reputation information of transport providers. Reputation is a social abstract concept which is analyzed in this research establishing a categorization of reputation parameters in the freight transportation context. Using this categorization is proposed two different architectures of reputation systems to manage the sources and processing of this kind of data. This project is based on a framework to develop generic system architecture for intermodal transport management based on previous European efforts.

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Yardley, E. B. "Teenage mothers' experiences of stigma and formal support services". Thesis, Aston University, 2007. http://publications.aston.ac.uk/10890/.

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This research has two focal points: experiences of stigma and experiences of formal support services among teenage mothers. Twenty teenage mothers were interviewed in depth, ten from a one-to-one support service, and ten from a group based support service. Contributions to knowledge consisted of the following. First, regarding experiences of stigma, this research integrated concepts from the social psychology literature and established the effects of stigma which are experienced by teenage mothers, offering reasons for the same. Additionally, further coping mechanisms in response to being stigmatized were discovered and grouped into two new headings: active and passive coping mechanisms. It is acknowledged that for a minority of participants, stigma does have negative effects, however, the majority experiences no such serious negative effects. Secondly, regarding experiences of support services, this research was able to directly compare one-to-one with group based support for teenage mothers. Knowledge was unearthed as to influential factors in the selection of a mode of support and the functions of each of the modes of support, which were categorised under headings for ease of comparison. It was established that there is indeed a link between these two research foci in that both the one-to-one and group based support services fulfil a stigma management function, in which teenage mothers discuss the phenomenon, share experiences and offer advice to others. However, it was also established that this function is of minor importance compared to the other functions fulfilled by the support services.

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40

Wong, Hon-chung Wilson. "Organizational transformation of a customer service division to cope with technological change in office automation equipment /". Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B18836136.

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41

Marentic, George A. "Inventory manager's workstation for the Aviation Supply Office". Thesis, Monterey, California. Naval Postgraduate School, 1988. http://hdl.handle.net/10945/23277.

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Approved for public release; distribution is unlimited
Each inventory manager at the Aviation Supply Office Philadelphia, PA is presently required to manage approximately 700 line items. To allow the inventory manager a more efficient method of reviewing and using the data and reports from the Uniform Inventory Control Point (UICP) computer system, a distributed computer system is necessary. By downloading the the appropriate inventory data from UICP to a local computer system, a decision support system (DSS) can be be implemented using existing off the shelf hardware and software. The ability to replace the present copious paper reports with concise computerized information and import that data into electronic spreadsheets for further analysis can greatly improve the inventory manager's effectiveness. To this end, this thesis provides inventory managers at ASO with access to the following functions: Interactive access to the main UICP database. The ability to use UICP data with a decision support system. A user interface that is easy to understand and learn. A local data base which supports working group requirements. Basic office automation. This thesis will cover the selection of the hardware and software, data identification and management and DSS development. A prototype system called the IM Workstation was developed for this thesis and used to produce the thesis document. COBOL and ALIS ELF macro program listings are provided.
http://archive.org/details/inventorymanager00mare
Lieutenant, United States Navy

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42

Paré, François-Xavier. "Personal information management among office support staff in a university environment: an exploratory study". Thesis, McGill University, 2011. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=104610.

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Since the late 1960s, several studies have investigated personal information management (PIM) in the workplace. However, very few studies have focused on the behaviour of office support staff in a work environment. The purpose of this exploratory study was to examine the document management behaviour of office support staff in a large Canadian university. The methodological approach used for this study was grounded theory. Fifteen in-depth interviews were conducted in participants' offices, and visual observations of their document structures were made. A pre-interview survey was also administered in order to gather additional information. Participants were chosen according to the principles of theoretical sampling, and simultaneous data collection and analysis continued until theoretical saturation was reached. Transcribed interviews were coded, after which abstract concepts were derived and grouped into categories, using the constant comparison method. A substantive theory was then developed. The findings suggest the existence of several distinct document spaces within workers' document landscape: a main folder, secondary folders, the operating system desktop, e-mail, paper documents and shared environments. Behaviour pertaining to the handling of orphan files and multiple versions, the naming of files and folders as well as searching and browsing were described. Overall, despite several elements in common, significant variation was noted among participants. In order to explain the variation observed, a model of the factors that are likely to influence PIM behaviour was developed. It comprises seven main categories of factors: job content, job status, existing documents, relationship with the superior, worker characteristics, organizational context and document attributes. Several of the factors identified had never been mentioned in the PIM literature, while in other cases, the evidence presented helped confirm previous findings. The proposed model also highlights the inherent complexity of PIM, and the importance of adopting an all-encompassing view when analyzing PIM behaviour.
Depuis la fin des années 1960, plusieurs études ont porté sur la gestion personnelle de l'information (GPI) en milieu de travail. Néanmoins, très peu d'études se sont penchées sur les comportements des employés de soutien tels que les commis de bureau ou les assistantes administratives. L'objectif de cette étude exploratoire était d'examiner les comportements de gestion documentaire d'employés de soutien dans une grande université canadienne. L'approche méthodologique utilisée est celle de la théorisation ancrée. Quinze entrevues en profondeur ont été menées dans le bureau des participantes, et des observations visuelles de leurs structures de documents ont été effectuées. Un questionnaire pré-entrevue a également permis de recueillir des informations additionnelles. Les participants ont été sélectionnés selon un principe d'échantillonnage théorique, et la collecte et l'analyse des données, menées en parallèle, se sont poursuivies jusqu'au point de saturation théorique. Les entrevues transcrites ont été codées, à la suite de quoi des concepts ont été dérivés et groupés en catégories, selon la méthode de la comparaison constante. Une théorie substantive a ensuite été développée.Les résultats suggèrent que le paysage documentaire de ces employés est composé de plusieurs espaces documentaires distincts: un répertoire principal, des répertoires secondaires, le bureau du système d'exploitation, le courriel, les documents papiers ainsi que les environnements partagés. Les habitudes des participants face à la gestion des fichiers orphelins, des versions multiples, au nommage des fichiers et répertoires ainsi qu'à la recherche et la navigation ont été décrites. En somme, malgré certains éléments en commun, des variations significatives ont pu être observées parmi les participants.Afin d'expliquer la variation observée, un modèle des facteurs pouvant influencer la GPI a été développé. Il comprend sept catégories de facteurs: nature de l'emploi, statut de l'emploi, documents existants, relation avec le ou la supérieur(e), caractéristiques de l'employé, contexte organisationnel et caractéristiques des documents. Plusieurs des facteurs identifiés dans cette étude n'avaient jamais été mentionnés dans la littérature sur la GPI, alors que dans d'autres cas les éléments présentés ici viennent confirmer les résultats d'études précédentes. Le modèle proposé met également en lumière la complexité inhérente à la GPI, et l'importance d'adopter une approche holistique dans l'analyse des comportements de GPI.

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Lin, Frank Ching-Shou. "The integration between design and maintenance of office building automation : a decision support approach". Thesis, Queensland University of Technology, 2005. https://eprints.qut.edu.au/16058/1/Frank_Lin_Thesis.pdf.

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This research explores the barriers and limitations of the interaction between building development processes in an attempt of an integrated decision support approach to improve building design for effective maintenance in the field of office building automation. Extensive coverage of literature and practice in office building industry over the last two decades indicates a wide diffusion and application of the information and communication technologies (ICT). While this has resulted in the adoption of advanced system integration in buildings, system redundancy and excessive expenditures are causing a major impact on the overall efficiency and has burdened building owners and occupiers with escalating maintenance costs. This phenomenon stimulates and warrants the re-examination of integrated building development, not just on system integration but also on the interdisciplinary development process integration particularly linking design and maintenance. Studies in this field revealed existing problems such as the inherent professional fragmentation, lack of historical information and service data, the first cost mentality of owners and developers, difficulties in forecasting future conditions and changes early in the design stage. With extensive use of qualitative information, this situation presents a great potential for the development of a decision support system exploring the communication and integration of design and maintenance phases, which has been one of the primary objectives of this research. In addition to literature studies, a questionnaire survey and a case study to identify industry concerns, feasible solutions, and practical procedure oriented approaches through knowledge extractions were carried out. A set of guidelines, a checklist for its implementation and prototype system for computerized decision support to design and maintenance of building automation systems were also produced. These strategic approaches to balance design and maintenance will help facilitate appropriate decision making in the early design stage for sustainable maintenance of buildings.

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Lin, Frank Ching-Shou. "The integration between design and maintenance of office building automation : a decision support approach". Queensland University of Technology, 2005. http://eprints.qut.edu.au/16058/.

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This research explores the barriers and limitations of the interaction between building development processes in an attempt of an integrated decision support approach to improve building design for effective maintenance in the field of office building automation. Extensive coverage of literature and practice in office building industry over the last two decades indicates a wide diffusion and application of the information and communication technologies (ICT). While this has resulted in the adoption of advanced system integration in buildings, system redundancy and excessive expenditures are causing a major impact on the overall efficiency and has burdened building owners and occupiers with escalating maintenance costs. This phenomenon stimulates and warrants the re-examination of integrated building development, not just on system integration but also on the interdisciplinary development process integration particularly linking design and maintenance. Studies in this field revealed existing problems such as the inherent professional fragmentation, lack of historical information and service data, the first cost mentality of owners and developers, difficulties in forecasting future conditions and changes early in the design stage. With extensive use of qualitative information, this situation presents a great potential for the development of a decision support system exploring the communication and integration of design and maintenance phases, which has been one of the primary objectives of this research. In addition to literature studies, a questionnaire survey and a case study to identify industry concerns, feasible solutions, and practical procedure oriented approaches through knowledge extractions were carried out. A set of guidelines, a checklist for its implementation and prototype system for computerized decision support to design and maintenance of building automation systems were also produced. These strategic approaches to balance design and maintenance will help facilitate appropriate decision making in the early design stage for sustainable maintenance of buildings.

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Becht, Kori Alice. "School and District Leadership and the Job Satisfaction of Novice Teachers: How Central Office Leaders Support Novice Teachers". Thesis, Boston College, 2016. http://hdl.handle.net/2345/bc-ir:106712.

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Thesis advisor: Dr. Lauri Johnson
This qualitative case study examined the perceptions of novice teachers and central office leaders in one Massachusetts school district about the job satisfaction of novice teachers. Data was gathered from interviews with school and district leaders and novice teachers as well as through the analysis of district documents in order to identify central office practices that contributed to novice teachers’ job satisfaction. The findings indicated a strong connection to the district’s mentoring practices and novice teachers’ job satisfaction. However, while central office leaders also cited the positive role of the induction program, novice teachers did not perceive it provided a high level of support. Recommendations are made for central office leaders to establish greater organizational clarity and to differentiate the induction program to better meet the varying needs of novice teachers
Thesis (EdD) — Boston College, 2016
Submitted to: Boston College. Lynch School of Education
Discipline: Educational Leadership and Higher Education

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46

Blake, McKetty Leah. "Leadership Practices of Principals and Perceptions of Central Office Support: One District's Implementation of the Massachusetts Model System for Educator Evaluation to Support the Growth and Development of Principals". Thesis, Boston College, 2016. http://hdl.handle.net/2345/bc-ir:106804.

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Thesis advisor: Joseph O'Keefe
This qualitative case study examined the leadership practices of principals and how central office administrators (COAs) support those practices in one Massachusetts school district. Through the conceptual framework of distributed leadership, this study examined perspectives about the impact of the Massachusetts Model of Educator Evaluation (MMSEE) on principals and how they understood their leadership practices and assessment within the MMSEE. Data included semi-structured interviews with principals, artifacts from the Massachusetts Department of Education, and documents that highlighted how COAs support principals. Findings indicated that principals relied on leadership practices common to distributed leadership such as collaborative work with staff and COAs, and building organizational structures to support instructional improvements. While principals recognized support of their leadership practices from COAs, they expressed inconsistency with expectations and supports given. The study recommends continuation of the professional development plans about instructional goals for principals
Thesis (EdD) — Boston College, 2016
Submitted to: Boston College. Lynch School of Education
Discipline: Educational Leadership and Higher Education

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King, Alvin D. "Needs assessment of the Multicultural Students Services Office at the University of Wisconsin-Stout". Online version, 2008. http://www.uwstout.edu/lib/thesis/2008/2008kinga.pdf.

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Byrd, Rebekah J. "LGBTQ: Creating Systems of Support". Digital Commons @ East Tennessee State University, 2014. https://dc.etsu.edu/etsu-works/897.

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Bates, John. "Presentation support for distributed multimedia applications". Thesis, University of Cambridge, 1994. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.319546.

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Costa, Carlos Manuel Gutierrez Sa da. "Architecture to support ATM and SDH interconnection". Thesis, University of Essex, 1994. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.295551.

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