Artykuły w czasopismach na temat „Hotels”
Kliknij ten link, aby zobaczyć inne rodzaje publikacji na ten temat: Hotels.
Utwórz poprawne odniesienie w stylach APA, MLA, Chicago, Harvard i wielu innych
Sprawdź 50 najlepszych artykułów w czasopismach naukowych na temat „Hotels”.
Przycisk „Dodaj do bibliografii” jest dostępny obok każdej pracy w bibliografii. Użyj go – a my automatycznie utworzymy odniesienie bibliograficzne do wybranej pracy w stylu cytowania, którego potrzebujesz: APA, MLA, Harvard, Chicago, Vancouver itp.
Możesz również pobrać pełny tekst publikacji naukowej w formacie „.pdf” i przeczytać adnotację do pracy online, jeśli odpowiednie parametry są dostępne w metadanych.
Przeglądaj artykuły w czasopismach z różnych dziedzin i twórz odpowiednie bibliografie.
1
Cerović, Zdenko. "Management hotelskog domaćinstva". Tourism and hospitality management 1, nr 1 (15.05.1995): 95–104. http://dx.doi.org/10.20867/thm.1.1.9.
Pełny tekst źródłaStreszczenie:
Hotelske usluge sastavljene su od skupa raznih usluga u hotelu, ali se mogu razvrstati u osnovne i sporedne usluge. Osnova izbora i dolaska gosta u hotel je hotelska soba. Soba u hotelu je drugi dom gosta, a hotelskom managementu ostvaruje 40 posto ukupnog prihoda. Uređena i privlačna soba postaje prvi zadatak managementa hotela, u određivanju kvalitete hotelske sobe ključnu ulogu ima hotelska domaćica koja se po svojim funkcijama i zadacima svrstava u srednji hotelski management. Domaćica hotela osnovni je čimbenik uspješnog poslovanja hotela i ostvarenja želje gosta da dobije privlačnu sobu, za koju će platiti upravo onoliko koliko ona stvarno i vrijedi na tržištu.
2
Cheong, Fan, i Young-Hee Lee. "Developing an Environmental Management System for Evaluating Green Casino Hotels". Sustainability 13, nr 14 (13.07.2021): 7825. http://dx.doi.org/10.3390/su13147825.
Pełny tekst źródłaStreszczenie:
In the field of tourism, casino hotels consume considerable energy and water resources. They differ from general hotels due to their specific features; consequently, the environmental practices of casino hotels differ from those of general hotels. Thus, the application of a general hotel’s environmental management system (EMS) to a casino hotel is not suitable. To this end, in this study we developed an EMS for green casino hotels in Macau. We selected the casino hotel EMS indicators from ISO 14000 and nine representative green hotel evaluation systems. We additionally employed the Delphi method to determine the preliminary EMS evaluation framework. Based on our findings, indicators in 10 dimensions were identified and prioritized according to their relative importance and feasibility. The EMS developed in this study provides management suggestions for governments, hoteliers, and consumers to improve environmental management.
3
Bezruchko, Lubomyr, Mykhailo Klapchuk i Yuriy Zhuk. "ECOLOGIZATION OF THE CARPATHIAN REGION HOTEL INDUSTRY AS A COMPONENT OF THE ACHIEVEMENT OF SUSTAINABLE DEVELOPMENT". GEOGRAPHY AND TOURISM, nr 43 (2018): 48–54. http://dx.doi.org/10.17721/2308-135x.2019.43.48-54.
Pełny tekst źródłaStreszczenie:
Object. Research the modern approaches to ecologization of hotels. Explore the current state of implementation of environmental technologies in the Carpathian region hotel industry. Methodology. In the article such methods were used: literary, comparative, statistical, expert evaluations. Results. The role of ecologization of hotels for achievement of sustainable development of the territory is determined. The present state of implementation of environmental technologies in Carpathian region hotel industry is explored. The most typical directions of ecologization of research territory hotels are described. The ways of implementation of environmental technologies in the region hotels are outlined. Scientific novelty. The most typical ecological innovations used in Carpathian region hotels are analyzed. Practical significance. Implementation of environmental innovations in the hotel enterprise allows to improve the hotel's economic activity by saving resources, as well as improving the ecological status of the region. The most typical environmental innovations in Carpathian region hotels are investigated, which allows to determine the directions of further ecologization of the hotel industry. The importance of ecological certification for the balance between the needs of the hotel industry and preservation of the environment has been analyzed.
4
Kim, Woo-Hyuk, i Bongsug (Kevin) Chae. "Understanding the relationship among resources, social media use and hotel performance". International Journal of Contemporary Hospitality Management 30, nr 9 (10.09.2018): 2888–907. http://dx.doi.org/10.1108/ijchm-02-2017-0085.
Pełny tekst źródłaStreszczenie:
Purpose The purpose of this study is to understand the use of social networking sites (SNSs) by hotels. Specifically, drawn upon a resource and capability-based perspective, this study addresses two research questions: (1) the relationship between a hotel’s resources and its use of Twitter and (2) the relationship between the use of Twitter by hotels and their RevPAR. Design/methodology/approach The research data include the hotel chain scales, Twitter user profiles and Twitter activities of the hotel parent companies in the USA and the hotels’ RevPAR. To more clearly understand the effect of the use of SNSs, the study uses two dimensions: electronic word-of-mouth and customer engagement. The two dimensions of the hotels’ Twitter use are calculated based on the data extracted from their Twitter user profiles and historical tweets. For a practical purpose, a social media index (SMI), which combines electronic word-of-mouth and the customer engagement score, was used to determine the overall level of Twitter use by hotels. Findings For RQ1, the results indicate there is a positive association between a hotel’s resources and Twitter use. For RQ2, this study shows there is also a positive association between Twitter use by hotels and their RevPAR. Practical implications Twitter use appears to be associated with hotels’ resources. In turn, Twitter use is positively associated with hotel RevPAR. Thus, hotels should look at Twitter as a potential strategic tool for business operation and attempt to increase their ability to leverage Twitter (and other SNSs) for organizational goals (e.g. sales, promotion, customer service). Originality/value To the authors’ knowledge, this is the first study empirically investigating the use of SNSs by hotels with the data drawn from actual firm-generated content (e.g. tweets, retweets) and hotels’ user profile information from Twitter.
5
Tian, Jenny, i Sophia Wang. "Signaling Service Quality via Website e-CRM Features". Journal of Hospitality & Tourism Research 41, nr 2 (27.07.2016): 211–45. http://dx.doi.org/10.1177/1096348014525634.
Pełny tekst źródłaStreszczenie:
This article evaluates the electronic customer relationship management (e-CRM) features on hotel websites and examines the effectiveness of e-CRM quality as a signal that conveys information about unobservable hotel service quality. Complementary findings from two studies are presented. In Study 1, the results from lab experiments show that hotel e-CRM quality had positive effects on potential customers’ expectations for service quality, trust in and satisfaction with the hotel website, and intentions to purchase from the website. In Study 2, observational data collected from an influential hotel review website show a positive relationship between a hotel’s basic, proactive, and partnership e-CRM and the hotel’s rank in its region. Both studies found that smaller hotels and hotels with lesser known brands benefited more from better e-CRM. These findings suggest that a well-designed e-CRM system may help less visible hotels to gain advantages in the increasingly competitive online marketplace.
6
Puciato, Daniel. "The Functioning of Urban Hotels in the Natural Environment". Folia Oeconomica Stetinensia 20, nr 2 (1.12.2020): 314–31. http://dx.doi.org/10.2478/foli-2020-0050.
Pełny tekst źródłaStreszczenie:
Abstract Research background: There are numerous interactions between the natural environment and a hotel company. On the one hand, the natural environment affects the hotel; on the other hand, the hotel has a significant impact on the environment. Dynamic changes in the natural environment and their effects on the functioning of hotels make it important to assess the strength and directions and to identify the conditions and consequences of these mutual interactions. Purpose: The paper aims to assess interactions taking place between the natural environment and hotels located in Wroclaw, Poland. Research methodology: The main research method was a diagnostic questionnaire survey. The study was carried out 2017 among the owners or managers of 24 hotels from Wrocław. Chi-squared tests were conducted and Cramer’s V measures of association were calculated. The level of statistical significance was set at ex ante α = 0.05. Results: In the opinion of the highest percentage of respondents, interactions between the natural environment and Wroclaw hotels are of low strength and are neutral. The hotel type was associated with the strength of the environmental impact on the hotel. In the Wrocław hotels that were researched there were significant correlations between the strength of the hotel’s impact on the natural environment, hotel specific location, and quality standard (hotel rating). Novelty: Potential correlations between the strength and directions of interactions between hotels, as well as between the natural environment and organizational and functional characteristics of urban hotels have not been researched before.
7
Kapera, Izabela, i Ewa Wszendybył-Skulska. "Pro-ecological hotel policies as assessed by guests". Turyzm/Tourism 27, nr 2 (30.12.2017): 57–62. http://dx.doi.org/10.1515/tour-2017-0013.
Pełny tekst źródłaStreszczenie:
The purpose of the research was to learn whether pro-ecological policies are important to guests staying at hotels. It is based on a survey of 274 guests staying at 23 hotels in Poland. Research has shown that 32.1% of survey participants consider proecological issues when choosing a stay at a hotel. Close to 62% of guests believe that hotels should pursue such initiatives which are believed to yield environmental benefits, reductions in hotel operating costs, promotional effects, and a positive impact on a hotel's image. More than 35% of guests would be willing to pay more for a stay at a hotel that pursues environmentally-friendly policies. It is important to emphasize that pro-ecological activity is not used in hotel rankings in Poland.
8
Alreahi, Mahmoud, Zoltán Bujdosó, Zoltán Lakner, Laszlo Pataki, Kai Zhu, Lóránt Dénes Dávid i Moaaz Kabil. "Sustainable Tourism in the Post-COVID-19 Era: Investigating the Effect of Green Practices on Hotels Attributes and Customer Preferences in Budapest, Hungary". Sustainability 15, nr 15 (1.08.2023): 11859. http://dx.doi.org/10.3390/su151511859.
Pełny tekst źródłaStreszczenie:
Environmental practices have become an important matter in all aspects of life and industries, especially in the post-COVID-19 era. However, these practices continue to face many criticisms about their seriousness and effectiveness. In this context, this study aims to analyze the relationship between adopting green practices in hotels on one side and hotel image, customer satisfaction, and customer loyalty on the other side, considering the star-level rating system of the hotels and the hotel operating categories (chain or independent). This study depended on a sample of 235 hotels in the Hungarian capital of Budapest. Several analytical methods were used to achieve the study aim, including descriptive statistics, t-test, arithmetic averages comparison, text mining, NLP, and sentiment analysis. This study revealed that: (I) The higher the hotel star rank, the better the reviews and valuation factors. (II) Hotels that operate in chains show more attention to environmental practices. (III) Customers are more loyal to and satisfied with green hotels, and this increases as the hotel’s star rating increases.
9
Pirnar, Ige, Yasemin Celik Kamali i Engin Deniz Eris. "Soft innovation in hotel services: case of Izmir City". International Journal of Tourism Cities 6, nr 4 (20.12.2019): 1025–43. http://dx.doi.org/10.1108/ijtc-05-2019-0072.
Pełny tekst źródłaStreszczenie:
Purpose The purpose of this paper is to figure out the impacts of soft innovation in the city hotels in general, whereas the focus is on figuring out if there exists a difference in vitality on the components of soft innovation among the hotel categories, as 4 stars, 5 stars and boutique hotels in Izmir, Turkey. Design/methodology/approach The first part is related to a detailed literature review on the soft innovation components as color, sound, light, scent and decoration. Literature review is followed by a qualitative research where expert information on the research topic is collected. Judgmental sampling is used to identify experts’ views where in-depth semi-structured interviews are conducted with 12 hotel managers in Izmir city. The soft innovation hotel application areas taken into consideration are: lobby and reception, rooms, restaurant, bar and ballroom areas, meeting and congress halls, SPA and pools, gardens and landscape and other exterior hotel architecture. Findings The findings of the research reveal the sample hotel managers’ views as all the soft innovation applications are important for all city hotels regardless of their category, meaning that soft innovation may lead to better marketing results. Thus, according to hotel managers, soft innovation offerings have a potential for better customer satisfaction as positive feedback. However, the vitality degree among components changes according to the hotel’s category. For boutique hotels the most important component is found to be the decoration of the hotel, whereas for 4 stars hotels it is light and for 5 stars hotels it is scent. Research limitations/implications The results of this study give relatively limited information because only managers’ point of view are shown. In the research, customers’ perceptions on soft innovation based interviews with the top management of the hotels studied takes place, indicating which may not be the case to reflect the real perception of customers. Therefore, for further researches, it is recommended for the other researches to take into consideration of customers’ point of views as well. Also, time limitation, sample size and application of only qualitative research may be stated as the limitations for this study. Quantitative research applies to customers on the same topic and problem statement is recommended for further studies related to city hotels’ soft innovation applications. Practical implications Motivation of this study is to understand how soft innovation can change hotels’ atmosphere and make it more attractive from the managers’ perceptions. According to hotel managers’ views, soft innovation applications may lead to higher customer satisfaction, but the level of investment among the components may change according to the city hotel’s category. Research implications indicate that hotel managers may optimize the effectiveness of their soft innovation efforts by taking into consideration their hotel type, application areas and innovation category as decoration, color, scent, sound and light. According to hotel managers, decoration-related soft innovation is more important to boutique hotels, lighting-related soft innovation is an effective investment for 4 stars hotels and scent-related soft innovation is a suitable investment for 5 stars hotels. Originality/value The originality of the study lies in the analysis of the components of soft innovation as a means for effective city hotel marketing and innovative management applications. Though it is a very suitable industry for implementation, improvement and development, there are limited studies on soft innovation applications in the hotel industry.
10
Plenković, Mario, Vlado Galičić i Vlasta Kučiš. "Analysis of hotel names in Croatia as a tool of marketing strategy". Tourism and hospitality management 16, nr 2 (grudzień 2010): 207–18. http://dx.doi.org/10.20867/thm.16.2.6.
Pełny tekst źródłaStreszczenie:
Viewed globally, hotel guests can be classified according to the reason for their arrival (business trip or vacation), their numbers (individual guests or groups) and their place of origin (domestic or foreign guests). To provide services of the best quality possible, the hotel staff must understand the wants and needs of guests. One of the ways to do this is to find out the manner in which guests choose hotels. It is generally known that if a guest has already stayed in a particular town, the chances are that he will choose to stay in the same hotel again, providing, of course, that he was satisfied with services rendered. If a guest has never been to a particular town before, there is a greater possibility that he will choose a well-known hotel or one that is easy to reach. A factor that in addition to advertising, personal recommendations, hotel location and prices can influence the choice of a hotel is prejudice based on the name of a hotel. Based on the assumption that a hotel’s name can represent an important marketing tool, foremost in market communication, this paper analyses the names of all categorised hotels and apartment hotels in Croatia. The surveyed names of hotels are classified according to different criteria that could, with the application of additional marketing activities, be used to gain a better position on the tourist-generating market. Also, during a guest’s stay, a hotel’s name can be used to enhance and improve its performance, providing the name is exploited in an appropriate marketing manner. This implies «creating stories» linked to a hotel’s name and using its name in the gastronomic, cultural, entertainment and other fields of hotel- and tourism-product promotion.
11
Kozłowska, Anna. "The gastronomic product of Łódź hotels". Turyzm/Tourism 29, nr 1 (30.06.2019): 35–42. http://dx.doi.org/10.2478/tour-2019-0004.
Pełny tekst źródłaStreszczenie:
Restaurants and other facilities providing catering services are an important part of hotels, can be their flagship product or make them unique. The obligation to provide restaurant services was imposed by the Ordinance of the Minister of Economy and Labour of 19th August 2004, concerning hotel and other facilities where hotel services are provided. Despite the dynamic development of gastronomy in the 21st century, running catering facilities in hotels is often an obligation which does not bring additional income. The aim of the research is to present the gastronomic product in Lodz hotels, understood as all the services related to gastronomy that are provided. The analysis was conducted with respect to the brand of the facilities, references to local cuisine and the availability of hotel gastronomy to potential guests. The work also presents factors that may facilitate access to hotel gastronomy, breaking the stereotype of ‘available only for hotel guests’, as well as the advantages of using the hotel's gastronomic product in a proper way.
12
Srovnalíková, Paulína, Evelina Semionovaitė, Edita Baranskaitė i Daiva Labanauskaitė. "Evaluation of the Impact of Sharing Economy on Hotel Business". Journal of Tourism and Services 11, nr 20 (30.06.2020): 150–69. http://dx.doi.org/10.29036/jots.v11i20.145.
Pełny tekst źródłaStreszczenie:
The sharing economy is growing in the hotel industry very fast. The study is important for the hotel’s management - strategy formulation. The aim of this research is to evaluate the sharing economy effect on hotels in Lithuania. Correlation and regression analysis methods were used for achieving the aim. The study analyses if the sharing economy has caused any impact on accommodating tourists at hotels, hotels income from accommodation services, and room occupancy rate. Results reveal a positive relationship between the sharing economy and all investigated indicators of hotel activities, thus indicating that the hotel business is growing together with the sharing economy. The hotels' sector in Lithuania has continued to grow while more and more hosts and consumers joined the sharing economy. Results imply that the sharing economy is not a competitor for the Lithuanian hotels business as the sharing economy targets different tourist segment, moreover the market is capacious for both segments. Sharing economy in the accommodation sector – a niche with its own customer group. The research results are important for making correct decisions in the Lithuanian tourism industry as other researches in other countries show a negative impact on the sharing economy on the hotels' sector. The rapid growth of the sharing economy in Lithuania may oblige hotels to focus on the sharing economy and consider further actions.
13
Shi, Zengye. "Study on Food Quality and Safety Management Based on Hotel Management". Acta Universitatis Cibiniensis. Series E: Food Technology 21, nr 2 (1.12.2017): 91–96. http://dx.doi.org/10.1515/aucft-2017-0019.
Pełny tekst źródłaStreszczenie:
AbstractIn recent years, with the frequent occurrence of food safety problems, people have begun to pay attention to food safety, especially the food safety of hotels. This paper proposed a Hazard Analysis and Critical Control Point (HACCP) management system to analyze food safety issues of hotels in order to improve the food quality and safety in hotel management. Through the practical application of the HACCP management system in the hotel catering industry, it was found that the amount of bacteria greatly reduced and the pass rate of tableware disinfection increased significantly in the hotel's food processing links, while customer satisfaction greatly improved. Therefore, the HACCP management system had great applicability in improving the food quality and safety of hotels.
14
Kim, Junghee, i Ken Nah. "A Study on Characteristics of Experiential Factors of Upscale Boutique Hotels in South Korea: Based on Bernd Schmitt’s five experience modules". Korea Institute of Design Research Society 9, nr 1 (30.03.2024): 118–27. http://dx.doi.org/10.46248/kidrs.2024.1.118.
Pełny tekst źródłaStreszczenie:
In the experience economy era, with a growing interest in unique boutique hotels in South Korea, this study explores the significance of “experience” in luxury boutique hotels. It examines two domestic hotel cases that successfully integrate rich experiential content to create exemplary luxury boutique hotel experiences. Data were collected through literature reviews and interviews with 14 participants who had visited each hotel. Each hotel's key contents were evaluated using a 5-point scale, resulting in a total of 70 evaluations. The analysis revealed that sensory and emotional aspects were the highest-rated experiential elements, while cognitive elements were rated the lowest. This research offers insights into the distribution of experiential elements in domestic luxury boutique hotels, aiding future development and planning, and guiding the identification of key experiential factors.
15
Dzięgiel, Justyna, i Dariusz Jacek Olszewski-Strzyżowski. "Hotele ze zrównoważoną ofertą dla turysty biznesowego – trendy i innowacje". Studia Periegetica 40, nr 4 (24.01.2023): 83–102. http://dx.doi.org/10.58683/01.3001.0016.2239.
Pełny tekst źródłaStreszczenie:
Celem artykułu jest przedstawienie różnych działań podejmowanych przez hotele biznesowe, które wpisują się w założenia turystyki zrównoważonej. Na podstawie analizy treści portali internetowych, materiałów promocyjnych oraz dokumentów związanych z rozwojem turystyki zrównoważonej autorzy zidentyfikowali najnowsze zjawiska i trendy w zakresie zrównoważonych ofert i usług przeznaczonych dla turystów biznesowych, wskazując szereg dobrych praktyk w tym zakresie. Dane będące podstawą analizy zebrano w kwietniu 2022 r. Dotyczą one następujących grup hoteli: Alila Hotels & Resorts, Beachcomber Resorts & Hotels, Marriott International oraz Scandic Hotels. Badanie wykazało, że hotele te podejmują różnorodne zrównoważone działania oraz z powodzeniem angażują się w programy prośrodowiskowe, proekologiczne i prospołeczne. W ten sposób umacniają swoją markę oraz uzyskują przewagę konkurencyjną na rynku usług biznesowych. Opierając się na przykładach działań zrównoważonych stosowanych przez powyższe hotele, autorzy zaproponowali szereg pomysłów, które można by wdrożyć w hotelach biznesowych w Polsce.
16
Chang, Tsen-Yao, i Yu-Cheng Lin. "The Effects of Atmosphere on Perceived Values and Customer Satisfaction toward the Theme Hotel: The Moderating Role of Green Practice Perception". Sustainability 14, nr 15 (26.07.2022): 9153. http://dx.doi.org/10.3390/su14159153.
Pełny tekst źródłaStreszczenie:
Theme hotels are becoming popular because of their fascinating characteristics, within which, theme hotels that feature green practices have become a niche market in the highly competitive hotel industry. Despite past research demonstrating that the cognitive image created by a green hotel exerts strong effects on customers’ favorable reactions, how guest appreciation for green practices affects the relationship between the hotel atmosphere and guest satisfaction remains unknown for hotels of this kind. This research investigated the influence of atmospheric cues on customers’ perceived value and satisfaction and the possible effects of green practices in shaping customer satisfaction. In total, 267 valid responses from persons with experience with theme hotels were used to test the model using confirmatory factor analysis and path analysis of the structural equation model. Results of the research indicate that customers’ atmosphere perception of the theme hotel positively affects customer satisfaction, while the perceived value of the hotel mediated the effects of atmosphere on customer satisfaction. The guest’s appreciation of the hotel’s green practices moderated the relationship between atmospherics and customer satisfaction. Academic and managerial implications of the results, as well as limitations and directions for future research, are provided.
17
Dam Thi Thuy. "IMPACT OF “SOFT” TOTAL QUALITY MANAGEMENT PRACTICES ON HOTEL’S PERFORMANCE: AN EMPIRICAL EVIDENCE FROM VIET NAM". International Journal of Management & Entrepreneurship Research 5, nr 5 (8.05.2023): 267–80. http://dx.doi.org/10.51594/ijmer.v5i5.478.
Pełny tekst źródłaStreszczenie:
The aim of this study is to assess the impact of soft TQM practices on the business performance of hotels in Vietnam's current business climate. Data was collected from 190 hotels rated three stars or higher in 2022. Using a SEM model, the author found that soft TQM practices such as customer focus, senior leadership commitment, employee engagement, and employee training positively affect hotel business results. Specifically, hotels should prioritize employee engagement and customer focus, as these factors have the greatest impact on business outcomes.
Keywords: TQM, Soft TQM, Hotel’s Performance, Vietnam.
18
Wikhamn, Wajda, John Armbrecht i Björn Remneland Wikhamn. "Innovation in Swedish hotels". International Journal of Contemporary Hospitality Management 30, nr 6 (11.06.2018): 2481–98. http://dx.doi.org/10.1108/ijchm-06-2017-0323.
Pełny tekst źródłaStreszczenie:
PurposeThe purpose of this paper is to assess innovation in the hotel sector in Sweden and to investigate how structural and organizational factors influence hotel’s likelihood of producing service/product, process, organizational and marketing innovations.Design/methodology/approachThis paper is based on responses from 174 hotels with membership in the Swedish hotel association. Responses were collected via a web-based survey.FindingsThis paper provides insights about the nature and extent of innovations in the hotel sector. Although traditionally considered rigid and non-innovative, around half of the responding hotels produced at least one type of innovation. Most common are service/product and marketing innovations. A hotel’s likelihood of innovating depends largely on structural independence (non-chain), having an explicit innovation strategy and investing in non-traditional R&D.Research limitations/implicationsBecause of the chosen design (convenience sampling), the results of this paper may lack generalizability. Therefore, future research is encouraged to test the hypotheses further.Practical implicationsManagers in the hospitality industry can influence the production of innovations in the hotel sector. By promoting flexibility, defining and communicating an innovation strategy, and engaging in non-traditional R&D activities, practitioners can better respond to the changing business environment.Originality/valueThis paper presents a systematic, and internationally recognized, method for assessing four types of innovation in the hotel sector. Its originality stems also from its approach to investigating how key structural and organizational factors, when considered in the same analysis, predict service/product, process, organizational and marketing innovations.
19
Salsabila, Nadine Diaz, Woro Priatini i Purna Hindayani. "Food Waste Mitigation Strategy Hotel X in West Java". Journal Gastronomy Tourism 10, nr 1 (20.06.2023): 53–62. http://dx.doi.org/10.17509/gastur.v10i1.61371.
Pełny tekst źródłaStreszczenie:
The generation of food waste in hotels is inevitable and the amount is uncertain despite the hotel's preventive measures. Food waste has a negative and detrimental impact on the hotel business because it makes more costs in purchasing and producing food so that a mitigation strategy is needed to minimize food waste generation. The research was conducted at four-star hotel X in West Java. This research aims to produce a prevention strategy to reduce food waste in hotels. The method used was qualitative. Data collection techniques include interviews, observations, and documentation studies. The results showed that the average food waste generated by hotels every day reached 128 kg. With this high number, action is needed to reduce food waste. Strict hotel regulations make food waste management options limited. Therefore, consistency in implementing mitigation strategies and openness and commitment from the hotel to make policies related to food waste are needed.
20
Akter, Kaniz Marium, Swee Mei Tang i Zurina Adnan. "Organizational justice and quality of work life in hotels: The mediating effect of trust climate". Society & Sustainability 5, nr 1 (17.03.2023): 26–42. http://dx.doi.org/10.38157/ss.v5i1.533.
Pełny tekst źródłaStreszczenie:
The study aimed to investigate the impact of hotels' organizational justice (OJ) on the quality of employees' work life (QWL), with the mediation effect of teams' climate of trust (CT). Social Exchange Theory was employed to support the research framework. Data were collected using 281 questionnaires from the operational employees of 3-star hotels in Bangladesh and assessed by SPSS version 21 and SmartPLS 3.0 software. Data were validated by a measurement model and hypotheses were tested by a structural model using the PLS-SEM approach. The study discovered significant effects of hotels’ organizational justice (β=0.271) and team’s climate of trust (β=0.362) on employees’ quality of work life (R2=27.7%). It also reveals the effect of the hotel's OJ (β=0.369) on teams’ CT (R2=13.6%), and a partial mediation effect of team's CT (β=0.134) in the relationship between the hotel's OJ and employees' QWL. Results indicate that hotels' organizational justice practices enrich employees' quality of work life and nurture mutual trust among the team members, while a team's climate of trust can convert hotels' organizational justice into employees' quality of work life. These findings would inspire the hotel authorities in practicing organizational justice to develop a trusting climate in the working teams, and designing QWL programs for attaining employee satisfaction. The study was limited to the Bangladesh hotel industry which restricts the generalizability of its results.
21
Al FAHMAWEE, Emad Al Dein, i Omar A. A. JAWABREH. "A Study Architectural and Intangible Environment Affecting Occupancy Rate of Five Stars Business Hotel in Amman". Journal of Environmental Management and Tourism 13, nr 2 (31.03.2022): 530. http://dx.doi.org/10.14505/jemt.v13.2(58).22.
Pełny tekst źródłaStreszczenie:
The main objective of the research is to justify the large discrepancy in the occupancy rate among the five-star business hotels in Amman. The study was based on analysing two aspects, namely the service quality and the architectural characteristic as basic determinants for a single category. Descriptive statistics and one way analysis of variance (ANOVA) was used using SPSS to Analyse the impact of service quality on hotel occupancy rates. The analysis of variance for the 18 hotels showed that there is not any significant difference in service quality among five stars hotels in Amman. Three hotel buildings representing the 18 hotels were selected to analyse the impact of architectural characteristics on hotel occupancy rates, interviews and surveys were conducted with the managers and staff, to collect data about the hotel's architectural characteristic Data was distributed and divided into four dimensions to facilitate the process of architectural analysis, then projected through architectural drawings for comparisons between them; they are narrative design, zoning and privacy in guest rooms, functional hotel components and the architectural composition planning, which has been proven in this research to have a significant impact on occupancy rate, customer satisfaction and loyalty.
22
Makki, Abdullah M., Dipendra Singh i Ahmet Bulent Ozturk. "HotelTonight usage and hotel profitability". Journal of Hospitality and Tourism Technology 7, nr 3 (1.08.2016): 313–27. http://dx.doi.org/10.1108/jhtt-12-2015-0050.
Pełny tekst źródłaStreszczenie:
Purpose The purpose of this study is to empirically evaluate the influence of a hotel’s listing on the last-minute hotel booking app, HotelTonight, and average daily rate (ADR) on the hotel’s net operating income (NOI). The study examines the mediating effect of hotel occupancy rate on the relationships between ADR and hotel app usage in terms of NOI. Design/methodology/approach The data for the study was graciously provided by Smith Travel Research, Inc. for 80 hotels located in the top Florida destinations listed on the HotelTonight app. Hierarchical multiple regression with a mediation effect was used in the study to test the mediating effect of occupancy between hotel app usage and ADR with NOI. Findings The research results show a positive association between a hotel’s HotelTonight listing and ADR in terms of its NOI. Occupancy is found to have a full mediation effect between a hotel’s usage of the mobile app and NOI. Originality/value Mobile apps that specialize in last-minute hotel bookings have proliferated in recent years by providing hotels a mobile platform to increase hotel occupancy. However, there is a dearth of studies examining the effect these apps have on a hotel’s bottom line profitability or NOI.
23
Shen, Zhifeng, Xirui Yang, Chunlu Liu i Junjie Li. "Assessment of Indoor Environmental Quality in Budget Hotels Using Text-Mining Method: Case Study of Top Five Brands in China". Sustainability 13, nr 8 (17.04.2021): 4490. http://dx.doi.org/10.3390/su13084490.
Pełny tekst źródłaStreszczenie:
Guests’ evaluation of indoor environmental quality (IEQ) is important for identifying environment quality problems in hotels and improving service quality. This paper aims to identify IEQ problems in budget hotels in China and improve them. Specifically, 2.06 million online reviews of budget hotels were used to assess IEQ issues in China’s budget hotels in four areas: acoustic environment, luminous environment, indoor air quality (IAQ) and thermal environment. The influences of the season, region and type of customers on the IEQ evaluation were also explored, and the main causes of IEQ problems were also identified. The research results show that the IEQ complaint rates of budget hotels are relatively high. In particular, complaints about the acoustic environment are more common. Differences in seasons and climate zones have significant effects on complaints about the acoustic environment, thermal environment and IAQ. Different types of customers have different concerns about hotel IEQ, among which solo travelers and traveling couples have higher requirements for IEQ. The occurrence of IEQ problems significantly reduces a hotel’s online rating, with IAQ and the thermal environment having the greatest impacts, but the causal factors that trigger IEQ problems are relatively concentrated. The findings of this paper can provide a reference for assessing IEQ problems in hotel buildings and guide hotel managers to adopt targeted IEQ improvement programs to promote sustainable development in the hotel industry.
24
Aznar, Juan, Josep Maspera i Xavier Quer. "A Game Theory approach to Airbnb and hotels competition". European Journal of Tourism Research 21 (1.03.2019): 119–23. http://dx.doi.org/10.54055/ejtr.v21i.362.
Pełny tekst źródłaStreszczenie:
The rapid growth of Airbnb listings has represented a challenge for hotels. While most of the existent literature has focused on empirically measuring the impact of Airbnb listings on hotels’ revenues and profitability, the present research is one of the first attempts to develop a theoretical framework based on game theory to model a hotel’s best response in terms of investment to improve the quality of service and pricing strategy. The model results suggest that hotel location, the average value of long-term rental contracts and the density of available apartments influence the hotel strategy.
25
Lee, HyeRyeon, i Shane C. Blum. "How hotel responses to online reviews differ by hotel rating: an exploratory study". Worldwide Hospitality and Tourism Themes 7, nr 3 (8.06.2015): 242–50. http://dx.doi.org/10.1108/whatt-03-2015-0016.
Pełny tekst źródłaStreszczenie:
Purpose – The purpose of this paper is to investigate how hotels respond to online reviews on a third-party Web site (such as TripAdvisor) based on the hotel’s star rating. Design/methodology/approach – Content analysis was used to compare responses to online hotel reviews at five different levels of hotel based on a star-rating system ranging from one star to five stars. Findings – Most hotel managers’ response rates were low, and they paid the most attention to positive comments. Managers at four- and five-star hotels more often responded to negative online reviews. Guest service manager was the most common job title of managers who responded to guests’ reviews. Research limitations/implications – This paper is limited to an analysis of ten hotels, two for each of the five-star ratings. More hotel cases with long-term data collection involving the use of the star-rating system may provide more insights on this discussion. Practical implications – The exploratory study sought to identify strategies for managing online reviews in the lodging industry. Hotel managers should respond to negative online reviews with appreciation, apology and an explanation of what went wrong. Moreover, hotels may need a designated person to observe and respond to guest comments on their Web sites and third-party Web sites. A designated person is also needed to monitor online comments and communicate with guests to better manage the hotel’s online reputation. Originality/value – As an exploratory research project, this paper expands the understanding of hotel managers’ responses to their guests’ online reviews in an attempt to identify best practices for the industry.
26
Maher, Aljabi. "Territorial e-marketing role in improving of hotel business efficiency in Syria after war". Vestnik Universiteta, nr 12 (2.02.2022): 85–92. http://dx.doi.org/10.26425/1816-4277-2021-12-85-92.
Pełny tekst źródłaStreszczenie:
The purpose of the study is to determine the degree of deterioration in marketing activities in Syrian hotels during and after war. It was found that the territorial electronic marketing programmes followed by the state and hotels after the war resulted in higher hotel occupancy and higher revenues. However, there is still a large gap between the modern marketing methods used around the world and the marketing approach used in Syrian hotels today. The article analyses the effectiveness of 4 and 5 star hotels of the Syrian Ministry of Tourism. The marketing techniques, which were used over the past 5 years to meet customer needs, occupancy and revenue, are defined. The model and recommendations, which will have helped to Syrian hotels to use better modern electronic territorial marketing method are presented. It will have affected the hotel’s overall performance.
27
Zrnić, Miloš, Tamara Gajić, Dragan Vukolić, Snežana Knežević i Miroslav Knežević. "Managing food and beverage in hotels: Challenges, opportunities and best practices". Turisticko poslovanje, nr 31 (2023): 63–70. http://dx.doi.org/10.5937/turpos0-43369.
Pełny tekst źródłaStreszczenie:
The aim of this paper is to examine the various aspects of food and beverage management in hotels and the significant role it plays in hotel operations. The paper will review the literature published since 2013, with a focus on the latest approaches and technologies used in food and beverage management in hotels. A comparative analysis will be used to provide a better understanding of how food and beverage management is implemented in different hotels. Additionally, the paper will investigate key trends in the field and explore how the use of new technologies and approaches can impact the effectiveness and profitability of a hotel's food and beverage operations. Overall, this paper aims to provide insights and best practices for managing food and beverage in hotels.
28
S, Priyadharshini, i Catherine Joy. R. "Design and Implementation of an Automated Hotel Management System". International Journal of Engineering and Advanced Technology 10, nr 5 (30.06.2021): 37–42. http://dx.doi.org/10.35940/ijeat.e2569.0610521.
Pełny tekst źródłaStreszczenie:
The aim of an automated hotel management system is to handle all aspects of the hotel's information and booking system. This application attempted to cover all operations that occur in residential hotels. It is all identified, from employee management to booking, floors, offices, and room type management, among other things. We sought to demonstrate how data/information is processed in hotels in our project, automated Hotel Management System. The hotel management overview was achieved by splitting the project into different modules. Customers are offered various facilities such as check-in, checkout, and entry editing, as well as advance payments. Customer has the option to cancel his or her reservation if he or she so desires. Customer Id or customer name may be used to search for any customer or employee. It is also possible to inquire about available spaces. It will produce reports for customers, employees (who work in the hotel), and a bill for the customer when the customer checks out. We've only included a few modules because our aim is to get an idea or learn more about how hotels are managed. With the addition of several more components, this type of project may be used in a variety of hotels. The efficiency of any hotel is determined by the method used to obtain and prevent information from customers' personal data for use in the hotel's various services. It has been a complex and difficult operation to manage their outcome revealed, particularly when information flow is consistent. This project focuses on creating a client-side and user interface in Java Script, as well as a backend in Java Spring to support panorama data and images.
29
Phucharoen, Chayanon, i Nichapat Sangkaew. "Does firm efficiency matter in the hospitality industry?" Journal of Tourism Analysis: Revista de Análisis Turístico 27, nr 1 (4.01.2020): 62–80. http://dx.doi.org/10.1108/jta-08-2019-0034.
Pełny tekst źródłaStreszczenie:
Purpose A leading characteristic of international tourists at every tourist destination is their role as foreign–income disseminator, and a large number of papers have been dedicated to exploring their behavior. In contrast, this paper aims to shed light on the supply-side of tourism through the study of a hotels’ ability to internationalize their businesses. Design/methodology/approach Based on each hotel’s input data, its efficiency was estimated by a data envelopment analysis approach. Then, the hotel’s intensity of demand from foreign guests was regressed against hotel efficiency along with firm’ control variables. Findings Results from Heckman correction model indicate that ordinary least squares regression would be subject to selection bias, and the results from the correction model strongly indicate a positive linkage between the hotel’s efficiency level and its foreign to total guest ratio, especially in the sub-sample of hotels located in non-tourist destinations. In addition, the results also reveal that the availability of certain services and facilities at hotels are positively related to the number of foreign guests, namely, a spa service and swimming pools. Originality/value Therefore, the main implications from this study are twofold. First, if a hotel’s target market is international travelers, a swimming pool and the availability of a spa service are essential features for hotels in Thailand. Second, policies to improve productivity in hotels should be simultaneously implemented along with tourist-destination-promotion campaigns to optimize the economic impact of international tourist arrivals.
30
Parantika, Asep, i Sheyla Juliandra. "Kebijakan Promosi Selama Pembatasan Sosial Berskala Besar di The Sultan Hotel & Residence, Aryaduta Suites Semanggi dan Grandhika Iskandarsyah". Tourism Scientific Journal 6, nr 2 (25.07.2021): 239–50. http://dx.doi.org/10.32659/tsj.v6i2.136.
Pełny tekst źródłaStreszczenie:
In early 2020, the entire world suffered the Covid-19 Pandemic which impacted the hotel industry enormously. One of the impacts felt by several hotels was a decline in hotel occupancy, resulting in a quite shortfalls. To suppress the increasing number of Covid-19 virus cases, the regional government of DKI Jakarta Province has implemented a Large-Scale Social Ristictions Policy (PSBB). Hence, the objectives of this study are (1) to find out the impacts on hotels’ during the PSBB period, (2) to find out hotel’s promotion policy during the Covid-19 pandemic (3) to find out the outcomes of hotels’ promotion policy implementation during the Covid-19 pandemic. This study uses qualitative research with a descriptive approach. Data collection techniques are used by conducting interviews and documentation studies. The results showed that hotel industry undergone a tremendous impact, one of which was the decrease in hotel occupancy. Some hotels have developed some promotion policy to keep their operation wheels moving. The following is the hotel promotion policy, including creating a “Work From Hotel” package or working in a hotel, namely by designing hotel rooms as personal offices equipped with fast Wi-Fi, selling 3 night packages for 2 nights including 2 breakfast, selling complete sanitation packages for living quarters, offices, houses of worship, schools or other areas, selling food in boxes that can be delivered to the destination and selling the "Buy Now Stay Later" promotion, namely buy now, stay later "
31
Bai, Sirui. "The Factors that Affect Consumers’ Choice of Five-Star Hotels". BCP Business & Management 44 (27.04.2023): 520–26. http://dx.doi.org/10.54691/bcpbm.v44i.4881.
Pełny tekst źródłaStreszczenie:
The major purpose of this report is to investigate the elements that influence consumers' selection of five-star hotels. This study’s goal has been to provide the standards of the characteristics that a five-star hotel has to boost occupancy. A variety of studies were carried out to examine the volatility of consumption statistics, as well as the consistency of the hotel's capabilities and flaws in many categories. The study gathered useful information on five-star hotels that captured attention. All early findings provide insight into the nature of the high-end hotel industry's development trend.
32
Levy, Stuart E., Wenjing Duan i Soyoung Boo. "An Analysis of One-Star Online Reviews and Responses in the Washington, D.C., Lodging Market". Cornell Hospitality Quarterly 54, nr 1 (18.12.2012): 49–63. http://dx.doi.org/10.1177/1938965512464513.
Pełny tekst źródłaStreszczenie:
The hotel industry continues to develop strategies for addressing consumer-generated online reviews, and particularly responding to poor reviews, which can have a damaging effect on a hotel’s reputation. To gain a greater understanding of the dynamics of poor reviews, this study analyzed 1,946 one-star reviews from ten popular online review websites, as well as 225 management responses from eighty-six Washington, D.C., hotels. A comprehensive complaint framework found that the most common complaints related to front desk staff, bathroom issues, room cleanliness, and guestroom noise issues. Complaints were also analyzed by hotel characteristics, including chain-scale segments, and reviewer characteristics, including purpose of travel and geographic location. Examining the reviews, highly rated hotels often respond to online complaints with appreciation, apologies, and explanations for what had gone wrong. Compensation adjustments are rarely mentioned by any hotel. The increasingly prominent role of social media necessitates that hotels use online reviews for market research and service recovery opportunities, regardless of whether they respond publicly.
33
Hodari, Demian, Panna Judit Balla i Ramya Rajajagadeesan Aroul. "The Matter of Encumbrance: How Management Structure Affects Hotel Value". Cornell Hospitality Quarterly 58, nr 3 (30.01.2017): 293–311. http://dx.doi.org/10.1177/1938965516686116.
Pełny tekst źródłaStreszczenie:
Hotel owners have two fundamental concerns: the financial operating performance of their asset and its selling price. While they often contract a hotel management company to operate the hotel through a lease or management agreement, common industry perception holds that such encumbrance decreases the sales price of hotel real estate assets. This implies that owners who outsource the hotel’s management may be sacrificing a greater selling price in exchange for improved operating results. While this is a critical issue for investors given that a their returns are largely dependent on an asset’s appreciation, the impact of different management structures on the sales price of hotels has not previously been studied. A hedonic valuation model was constructed based on 442 past hotel transactions in the United Kingdom between 2000 and 2015. Hotels sold encumbered by hotel management agreements and lease agreements were found to sell at a premium compared with unencumbered properties. The impact across different geographic areas and different economic periods was also examined. Hotels under management agreement achieved the highest premiums during times of economic expansion while lease contracts did so in regional markets. The findings suggest that owners need not necessarily refrain from signing management agreements or leases out of concern for their detrimental effect on their hotel’s sales price. It also provides a strong additional selling point for management companies and should reassure lenders who prefer to underwrite loans for encumbered assets.
34
Rauch, Dennis A., Michael Dwain Collins, Robert D. Nale i Peter B. Barr. "Measuring service quality in mid-scale hotels". International Journal of Contemporary Hospitality Management 27, nr 1 (9.02.2015): 87–106. http://dx.doi.org/10.1108/ijchm-06-2013-0254.
Pełny tekst źródłaStreszczenie:
Purpose – The purpose of this study is to identify an appropriate factor structure that may be utilized to effectively measure a hotel’s performance relative to service quality in a mid-scale setting. Customer perceptions of service quality in mid-scale hotels have largely been ignored; the focus of researchers has been the upscale (4-star) and luxury (5-star) segments. Design/methodology/approach – A 27-item questionnaire is utilized to measure service quality with an initial sample size of over 2,500 respondents. Principle component analysis is utilized to determine the factor structure and regression analysis to determine which factors may serve as predictors of a hotel’s ability to meet customers’ expectations and to provide value. Findings – A three-dimensional model emerged from the data, consistent with the theorizing of Rust and Oliver (1994), which includes the service product, service delivery and service environment. The service environment is the strongest predictor of a hotel’s ability to meet guests’ expectations and to provide guests with value within this context, which is inconsistent with findings in upscale and luxury hotels. Research limitations/implications – The generalizability of this research may be challenged, as the study was conducted within the context of an oceanfront resort destination dominated by leisure travelers; however, the study may be replicated in additional settings to determine if a similar bundling of service quality attributes occurs in other mid-scale settings including business hotels, as well as economy hotels. Practical implications – A three-factor model may be more appropriate for assessing service quality in a mid-scale (3-star) environment. In this setting, the service environment and service product may be more important measures of service quality than service delivery. This is an important finding, as many mid-scale and select-service, as well as new mid-scale, lifestyle hotel concepts, attempt to drive profitability by deemphasizing service delivery or by utilizing technology to facilitate service delivery. These findings may also assist operators of mid-scale hotels in improving guests’ perceptions of quality, which has been found to increase perceived value and may positively influence purchase or revisit intentions (Kashyap and Bojanic, 2000). Originality/value – Service quality research has been conducted, almost exclusively, in first-class (4-star) and luxury (5-star) hotels, while the majority of hotels do not fall into these categories. Although guest expectations relative to service quality may be lower in more moderately priced, mid-scale hotels, service quality remains a critical variable that influences a guest’s decision to return or recommend a hotel to others. Many travelers now utilize online reviews to minimize purchase risk by seeking information relative to service quality when selecting a hotel. Consequently, it is more important than ever that service quality is understood in hotels at all service levels. The present research contributes to filling this gap in the literature.
35
Shi, Fangfang, Da Shi, David Weaver i Carla Estefania Samaniego Chavez. "Adapt to not just survive but thrive: resilience strategies of five-star hotels at difficult times". International Journal of Contemporary Hospitality Management 33, nr 9 (3.06.2021): 2886–906. http://dx.doi.org/10.1108/ijchm-10-2020-1194.
Pełny tekst źródłaStreszczenie:
Purpose This research aims to explore the strategies and tactics taken by five-star hotels to create and sustain competitiveness at difficult times, the role of innovation among the initiatives taken and the factors that influence managers’ decision in selection of coping measures. Design/methodology/approach The research was conducted in two stages. The first stage focused on textual analysis of online news reports on luxury hotels’ coping strategies taken between 2013 and 2018. At the second stage, expert interviews were carried out with 25 managers of five-star hotels to obtain richer information of hotels’ responsive measures. The qualitative data were analyzed by thematic analysis. Findings The results revealed that five-star hotels in China made adjustment in physical resource management, human resource management, marketing mix, operation process and external relations to maintain competitiveness during difficult times. A model of hotel resilience was developed based on the findings. Innovation was imbedded in the responsive measures throughout these areas. Managers’ selection of coping measures was affected by the hotel’s organizational culture, location, brand image and competitors. Practical implications The model of hotel resilience serves as a useful reference to plan and select strategies and tactics to respond to similar external challenges. Hotel managers are recommended to embrace a variety of innovations directed at both internal management and customer service during challenging times. Originality/value To the best of the authors’ knowledge, this study is the first empirical research that systematically examines the measures taken by hotels during critical times to maintain competitiveness, linking these to contemporary post-Fordist operational trends.
36
Antonić, Jelena Jardas, Ivana Matković i Kristina Kaštelan. "Evaluation of Hotel Companies Owning Five-Star Hotels in Primorsko-Goranska County (Croatia) Using the Multi-Criteria Approach". Polish Journal of Sport and Tourism 26, nr 3 (1.09.2019): 35–39. http://dx.doi.org/10.2478/pjst-2019-0018.
Pełny tekst źródłaStreszczenie:
AbstractIntroduction. High-category hotels are considered to be one of the most important elements of every tourist destination’s supply. Recently, the lack of highly rated hotels in the Republic of Croatia has often been criticized by the public because they are believed to be a prerequisite in the creation of a competitive tourist offer.Material and methods. The authors have performed a multi-criteria decision analysis of eight companies owning five-star hotels in Primorsko-Goranska County using the Analytic Hierarchy Process (AHP) method. Their business performance was evaluated based on both financial and market criteria. The financial criteria encompassed indicators of liquidity, indebtedness, activity and profitability. Data regarding the market indicators were collected using a questionnaire.Results. The importance of market criteria in the tourism industry is visible in tourist demand, which is founded on the perception of potential hotel guests, their recognition of the brand and thus the market potential of the hotels themselves. Therefore, both the financial and market aspect have been included in the Analytic Hierarchy Process analysis and synthesized to estimate the overall priority based on which the hotels were ranked. According to all criteria and sub-criteria, the best ranked hotel company is Eles Turizam j.d.o.o with its five-star hotel Mozart (0.2540), followed by Milenij hotels d.o.o. with its Milenij and Milenij Sveti Jakov. The third place has been assigned to Liburnija Rivijera Hoteli d.o.o. and its Ambasador.Conclusions. All but one of the analyzed five-star hotels are under the ownership of the biggest hotel companies in PGŽ with a long presence in the tourism industry. Therefore, it was expected that, due to their market recognizability and, consequently, their good financial performance, they would rank first. However, the research has shown that market potential does not necessarily imply best practices. Eles Turizam and its hotel Mozart were ranked the highest according to financial and overall priority scores. It may thus be concluded that even a small family hotel company with reduced marketing costs, especially one with an elite tourist offer, can compete with big hotel companies if it continuously assures the quality of its services.
37
Bashir, Shahid, i Mudassar Ghani Khwaja. "Pakistani Hotels Industry: A New Paradigm to Investigate Visitors’ Decision-Making Process". Asia Proceedings of Social Sciences 2, nr 3 (2.12.2018): 219–23. http://dx.doi.org/10.31580/apss.v2i3.436.
Pełny tekst źródłaStreszczenie:
To investigate the green hotel’s visitors’ decision-making process, this study provides a fresh insight into existing knowledge related to Pakistani consumer’s beliefs regarding green practices, attitude toward green behavior, overall image, and behavioral intentions. Using Structural Equaltion Modelling (SEM) on a sample size of 372 Pakistani Lodging consumers, a test model confirmed that attitudes towards green behaviour have a positive influence on the overall image of green hotel, intention to visit green hotels, and willingness to pay more for green hotels. Moreover, environmental and luxury beliefs have a positive influence on attitudes and intentions about visiting green hotels, and willingness to pay more for green hotels. Furthermore, attitude towards green behaviour and overall image of green hotels have mediating roles exist in that test model, which is a unique contribution to the knowledge body. These outcomes are expected to help Pakistani marketers and managers, especially green management practitioners, to recognize more subjective initiatives for entering international and local segments.
38
Lee, Seonjeong Ally, i Miyoung Jeong. "Role of brand story on narrative engagement, brand attitude, and behavioral intention". Journal of Hospitality and Tourism Technology 8, nr 3 (2.10.2017): 465–80. http://dx.doi.org/10.1108/jhtt-03-2016-0016.
Pełny tekst źródłaStreszczenie:
Purpose This study aims to investigate antecedents and outcomes of customers’ narrative engagement on hotels’ social networking sites (SNSs). Four different types of brand story were explored as antecedents for brand story. Design/methodology/approach A cross-sectional, self-administered, online survey was conducted with customers who have stayed at a hotel and have used hotel SNSs within the past 12 months. Findings Results identified authenticity and humor brand story influenced customers’ narrative engagement, which further influenced their brand attitudes and behavioral intentions. However, reversal and conciseness types of a hotel’s brand story did not lead to customers’ narrative engagement. Research limitations/implications The role of SNSs in the hotel industry is evolving; however, the use of a hotel’s brand story has not been closely examined to date. This study investigated the importance of a hotel’s brand story that influenced customers’ narrative engagement on SNSs. Practical implications The prevalence of SNSs has changed hotel management practices. Hotels are suggested to pay attention to create persuasive brand stories that encourage customers’ visits to the hotel. Originality/value This study is an original attempt to propose a conceptual framework, explaining the relationships among different types of hotel brand stories, customers’ narrative engagements, their attitudes and their behavioral intentions in the SNSs context.
39
Xu, Li, i Nian Tao Jiao. "The Design of Hotel Management System Based on Iris Recognition Research". Applied Mechanics and Materials 543-547 (marzec 2014): 4565–68. http://dx.doi.org/10.4028/www.scientific.net/amm.543-547.4565.
Pełny tekst źródłaStreszczenie:
With the development of tourism hotels industry have got great development, and it is popular to introduce computer services and computer management in daily work. Meanwhile, hotels industry introduces computer services and management has also got a good economic and social benefits. So, the Ministry of Construction made a decision: Any star hotel's design must include a computer management system when it's in the project approval, otherwise, it will be refused. It is clear, the computer management of clients is imperative in hotel.
40
Hakim, Imam Nur, Muhammad Iqbal Rosyidi i Faisyal Faisyal. "The Value of CHSE Hotel Certificates in Increasing Hotel Loyalty among Domestic Tourists". Journal of Governance and Public Policy 10, nr 3 (3.10.2023): 216–33. http://dx.doi.org/10.18196/jgpp.v10i3.15870.
Pełny tekst źródłaStreszczenie:
The COVID-19 pandemic remains, and its impact continues to collapse on Indonesian tourism, particularly the hotel industry. During the pandemic, the Ministry of Tourism and Creative Economy implemented a program of issuing CHSE certificates to the hotels in order to restore their performance. However, no market-based analysis has determined the impact of the hotel's CHSE certification. This research measures how the CHSE certification can increase Indonesian tourists' loyalty to hotels during a pandemic. The structural equation model (SEM) found a significant positive influence on Indonesian tourists' loyalty from 564 respondents. Variables such as perceived quality, image, trust, perceived value, and satisfaction significantly influenced Indonesian tourist loyalty toward CHSE-certified hotels during the pandemic, both directly and indirectly. The NFI score of 0.907 indicates that the model constructed in this study is highly sufficient to describe the loyalty of CHSE-certified hotel visitors during the pandemic.
41
Bik, Joanna, Anna Poreda i Andrzej Matczak. "Conference facilities as a key factor in the competitiveness of urban hotels: A case study of Łódź (Poland)". European Journal of Tourism, Hospitality and Recreation 10, nr 3 (1.12.2020): 229–40. http://dx.doi.org/10.2478/ejthr-2020-0020.
Pełny tekst źródłaStreszczenie:
Abstract The article aims to assess the competitiveness of hotels in Łódź on the meeting tourism (MICE) market based on an analysis of their conference facilities. The data was obtained from GUS statistics, reports on MICE tourism in Poland and as a result of own field research carried out in 2019. Exploratory data analysis was used in their development. The development of modern hotels in Łódź of higher categories with obligatory conference rooms has contributed to the diversification of the possibilities of organising MICE tourism by city hotels. The hotel’s possession of conference facilities has become an important factor in building its competitive advantage. The analysis of hotel equipment with conference facilities, using the conference service capacity (CSC) index, turned out to be a sufficiently correct measure to illustrate the diversity of hotels’ ability to compete in the MICE urban tourism market.
42
Ferreira, Nuno Rafael. "Untangling the Inefficiency of Hotel Industry: The Portuguese Teixeira Duarte Hotel Chain Analysis". Archives of Business Research 10, nr 8 (23.08.2022): 133–40. http://dx.doi.org/10.14738/abr.108.12916.
Pełny tekst źródłaStreszczenie:
In this study the technical efficiency was analyzed for four hotels of the Teixeira Duarte Group - a renowned Portuguese hotel chain. An efficiency ranking was established for these four Portuguese hotels units using Stochastic Frontier Analysis. This methodology allowed discriminating between measurement error and systematic inefficiencies, enabling the identification of the main inefficiency causes. The results showed that distance to the airport and higher price of accommodations promote efficiency. Additionally, hotels with many standard rooms and sea views are likely to achieve higher levels of efficiency. These results should be carefully considered when aiming at improving hotel's efficiency, especially in Portuguese units with similar typology and location of the ones considered in this analysis.
43
Luthfiana, Alda, Ranti Wiliasih, Mohammad Iqbal Irfany i Daffa Aqomal Haq. "Sharia hotel preferences among tourists in Bogor City: Factors and insights". Journal of Sustainable Tourism and Entrepreneurship 3, nr 4 (7.11.2023): 253–69. http://dx.doi.org/10.35912/joste.v3i4.1654.
Pełny tekst źródłaStreszczenie:
Purpose: The objective of this study is to examine the factors influencing consumer demand for Sharia hotel services in Bogor City and their characteristics to provide invaluable guidance for related parties. Research Methodology: This study employs descriptive and multiple regression analyses using data collected from Sharia hotel consumers in Bogor City using a convenience sampling technique with 59 samples. Results: The results show that consumers of Sharia hotels in Bogor City use conventional hotel services more often than Sharia hotels. The factors influencing tourists’ use of Sharia hotel services in Bogor City are the relative prices of Sharia hotels to conventional hotels, knowledge, religiosity, service quality, and facilities owned by Sharia hotels. Limitations: The study is geographically confined to three specific Sharia hotels in Bogor City: Sahira Hotel, Sahira Butik Hotel Bogor, and Sahira Butik Hotel Pakuan, which may not be representative of sharia hotels in other regions. Contributions: Offers insights into consumer behavior in Bogor City's Sharia hotel sector, aiding future business and policy decisions in halal tourism.
44
Fajri, Devy Dwi. "Pelatihan Penerapan Protokol Kesehatan Karyawan Hotel di Masa Tatanan Normal Baru". Jurnal Abdimas Pariwisata 1, nr 2 (21.05.2021): 59–65. http://dx.doi.org/10.36276/jap.v1i2.19.
Pełny tekst źródłaStreszczenie:
The Training on Implementing Health Protocol of Hotel’s Employees in New Normal Era. The pandemic of Corona Virus Disease 2019 (Covid-19) causes the decline of the hospitality sector in the Yogyakarta Special Region. All hotels’ occupancy level significantly decreases due to the number of tourist visit that is falling. This circumstance results in the temporary closure of almost all of the hotels. The closure causes the hotel employees’ laid off until an undetermined time and the deceleration of regional economic growth. However, the expectation to revive the hospitality sector appears while entering the new normal era. The hotels that were previously shut down because of the inability to cover the operational cost are now able to re-operate with the requirement of being capable to apply health protocol for preventing and controlling Covid-19 in accordance with government standard. Therefore, hotel industry players, especially the employees, are necessary to get the training on implementing health protocol in the hotel environment. It aims to meet the guests’ needs of clean, healthy, safe and environmental friendly excellent product and service. Thus, the guests’ trust can be regained and hotel sectors’ activities are able to be run well.
45
Tanwar, Mr Parikshit Singh Tanwar, i Dr Rubaid Ashfaq. "Importance of Public Relations and its Tools in the Hospitality Industry". June-July 2023, nr 34 (17.06.2023): 37–50. http://dx.doi.org/10.55529/jsrth.34.37.50.
Pełny tekst źródłaStreszczenie:
The topic of the study is the Importance of public relations and its tools in the hospitality industry. The study's goals included analyzing the purposes and goals of public relations in hotels, learning how hotels use PR tools and techniques, and looking at how hotels use corporate reputation and trust. The study's mixed methodology shows that an analysis was conducted that was both qualitative and quantitative in character. The research found that public relations were "settled" at the hotel, which had a Public Relations Unit inside the Marketing Department and well-stated aims and objectives. However, based on the feedback provided by the hotel's customers, it is crucial for the establishment to regularly gauge the opinions of its stakeholders or actively involve its clientele, as recommended by public relations theories. The study concluded that effective PR techniques have a favorable effect on hotels' corporate reputations, growth, and goodwill.
46
Kang, Sung Wook, i Song Ee Hahn. "Environmental Information Disclosure in the Hotel Sector: Global Reporting Initiative Application". Journal of Environmental Assessment Policy and Management 19, nr 04 (grudzień 2017): 1750019. http://dx.doi.org/10.1142/s1464333217500193.
Pełny tekst źródłaStreszczenie:
The purpose of this study is to identify core Environmental Information Disclosure (EID) contents and to evaluate the current level of EID proactiveness of the hotel companies on the Global Reporting Initiative (GRI) database. We confirmed 38 reports as a sample from 2008 to 2014. Utilising content analysis and a case study approach, we comprehensively investigated the quality and extent of what is being reported and evaluated in respect to each hotel’s EID proactiveness. Six core EID categories which had received significant attention from the hotels were identified, and we found the sampled hotels emphasised cost reduction activities of their operations in their EID. EID proactiveness was addressed and there was significant difference between the EID proactiveness groups (top, middle, bottom) in terms of property, quality and quantity. This study provides an overview of the current level of EID proactiveness of the hotels in the GRI database and also provides a measure for EID proactiveness for the hotel sector.
47
Bellou, Victoria, Nikolaos Stylos i Roya Rahimi. "Predicting hotel attractiveness via personality traits of applicants". International Journal of Contemporary Hospitality Management 30, nr 10 (8.10.2018): 3135–55. http://dx.doi.org/10.1108/ijchm-06-2017-0369.
Pełny tekst źródłaStreszczenie:
Purpose Despite the fact that hotels rely heavily upon frontline employees, extant evidence on what makes a hotel attractive in the eyes of job applicants is scarce. Thus, this paper aims to incorporate the Big Five personality traits model to identify what potential hotel job applicants are likely to seek in their prospective employers. Design/methodology/approach Applicants for non-managerial, frontline posts at upscale hotels were approached via three branches of a career agency located in England, UK; their responses were gathered via a self-administered questionnaire. The 522 usable responses were used in a covariance-based, multi-group structural equation modeling scheme to investigate three main research propositions with regards to the applicants’ personality traits’ influence on their perceptions of a hotel’s attractiveness as a potential employer. Findings Analysis of responses indicates significant differences regarding the impact of extraversion, conscientiousness and openness on perceived facets of employer attractiveness. Additionally, findings suggest that high self-esteem does make applicants more demanding, while work experience also influences their preferences regarding the hotels’ profiles as an employer. Research limitations/implications The results of this study are limited to applicants for non-managerial, frontline job positions in upscale hotels in the UK. Practical implications Practically, this study offers practitioners valuable feedback regarding the potential applicant’s personality profile that grants the best fit with an upscale hotel. Originality/value While different studies tried to identify the organizations’ attributes that attract potential applicants, evidence on what attracts individuals to a hotel is very limited. Hence, the present study tries to address this gap and link potential applicants’ personality profiles with that of hotels as employers.
48
Yesuf, Gabriel, Rukkayatu Suleiman, Adejoh Matthew i Gabriel Yesuf. "A STUDY OF HOTELS’ FINANCIAL PERFORMANCE FOR INTRODUCTION OF AN INTER-HOTEL COMPARISON SCHEME IN YOLA, ADAMAWA STATE NIGERIA". International Journal of Research Findings in Engineering, Science and Technology 4, nr 1 (10.01.2022): 20–26. http://dx.doi.org/10.48028/iiprds/ijrfest.v4.i1.03.
Pełny tekst źródłaStreszczenie:
One way of achieving classification of hotels is by comparative analysis of major operating statistics. Comparative analysis of hotel operating statistics for the purpose of classification is achieved through inter-hotel comparison scheme. Inter- hotel comparison is a system where hotels of comparable standards agree that their performance statistics be collected, analyzed and compared by a center so that each hotel is able to assess its performance in relation to other hotels in the scheme. Hotels in Yola lack this medium. The purpose of this study was to determine the perception and willingness of hotels to participate in a comparative scheme with a view to improving on their service quality delivery and financial activities. Three ratios each of profitability and cost factors were investigated in twelve (12) hotels. Raw figures supplied by the hotels were processed into ratios through the process of common size analysis. It was found out that the hotels have understanding about the importance of inter-hotel comparison and the resources to participate in such scheme. A trial analysis of available ratios showed that some of the hotels were actually doing better than others. This study recommends a functional inter-firm comparison program for hotels in Yola as it will help the hotels evaluate and improve on their financial performance while at the same time providing government an avenue for economic policy formulation
49
Gemar, German, Ismael P. Soler i Vanesa F. Guzman-Parra. "Predicting bankruptcy in resort hotels: a survival analysis". International Journal of Contemporary Hospitality Management 31, nr 4 (8.04.2019): 1546–66. http://dx.doi.org/10.1108/ijchm-10-2017-0640.
Pełny tekst źródłaStreszczenie:
Purpose This study aims to examine variables influencing resort hotels’ survival in Spain, which had not previously been analysed. In this country, determining whether the reasons resort hotels close are different from other hotels could be imperative to resort hotels’ survival. Design/methodology/approach The survival analysis used Cox’s semi-parametric proportional hazards regression to determine which variables influence hotel closure and how much each variable increases risk of closure. Findings Resort hotel closure depends on hotel size, location, executive management and the business cycle. Survival is not affected by hotel type or financial structure. Research limitations/implications While this methodology is common in business survival analyses, it has seldom been applied to hotels and has never been used to study the survival of resort hotels. Practical implications Companies need to rethink the location of new hotels. For already-built facilities, good management practices are strategically important for resort hotels’ survival. Originality/value This paper explores the reasons why resort hotels survive. The study’s selection of variables and methodology and its conclusions are unique.
50
Sanjaya, Santosa. "Facebook Digital Marketing: A Thematic Analysis of the Practice of Public Relations Models of Star-Rated Hotels in Bandung". Jurnal Riset Bisnis dan Investasi 6, nr 2 (7.01.2021): 52–63. http://dx.doi.org/10.35313/jrbi.v6i2.1932.
Pełny tekst źródłaStreszczenie:
The purpose of this study is to uncover the Grunig’s Public Relations models applied by star-hotels in Bandung through their promotion on Facebook. The thematic analysis was used in this study. The sample included 50 star-hotels in Bandung. All reviews from hotel occupants were checked and coded according to the concerns referred to hotel occupants. All hotels surveyed showed one-way and two-way communication models. For the one-way communication model, some hotels applied press agent/publicity. However, all hotels showed an effort towards the public information model as they disseminated complete information. For the two-way communication model, some hotels applied the two-way asymmetrical model. They responded to criticism from hotel residents but did not reply directly to the problems. Finally, some hotels applied the two-way symmetrical model because they responded directly to complaints against hotel occupants.
Keywords – Facebook digital marketing, 5 Star-hotels, one-way communication model, Two-way communication model