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Lindholm, Lois. "Hospitality Fostering Integration : Reassessing Hospitality in Migration Ethics". Thesis, Linköpings universitet, Institutionen för kultur och kommunikation, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-159946.
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This thesis analyses the concept of hospitality in the context of migration ethics. The underlying philosophical ideas of Kant, Levinas and Derrida are outlined and critically discussed. The use of hospitality in migration ethics as mainly a concern within the political dimension of society, devalues the concept and neglects the social dimension of hospitality. I argue that migration ethics should be more concerned with integration and that it is more relevant to speak of hospitality in relation to integration rather than migration, since hospitality has to do with interpersonal interactions. In order to view hospitality in the social dimension of society, I present some cases of interpersonal hospitality practiced today. Drawing from those examples whilst using a virtue ethics approach, I consider three virtues that I deem to be prerequisites for hospitality: courage, humility and patience. Hospitality is a rich and multi-layered concept and practice. I conclude that one such layer is hospitality fostering integration. That is, hospitality functioning as social cohesion with a potential to bring different parts together as a whole.
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Conocimiento, Dirección de Gestión del. "Cornell Hospitality Quarterly". SAGE Publishing, 2004. http://hdl.handle.net/10757/655286.
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Miller, Christopher Lee. "Architecture and Hospitality". Thesis, Virginia Tech, 2021. http://hdl.handle.net/10919/103820.
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Architecture and hospitality go hand in hand. This thesis is a study of an architecture of hospitality that is informed by both site, culture, and climate conditions as well as cultural changes in the hospitality industry under the new conditions brought on by the Covid-19 pandemic.Master of Architecture
The term "hospitality" usually is considering a place to sleep, eat, or enjoy oneself (Disney), but architects look at the term differently. We want to make something that is inviting and pleasing for the users. This thesis looks at what makes something hospitable.
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Rudchenko, Veronika. "Customer satisfaction in Hospitality". Doctoral thesis, Universitat Rovira i Virgili, 2017. http://hdl.handle.net/10803/456299.
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La presente tesis doctoral tiene como objetivo principal analizar la satisfacción del cliente en tres hoteles de diferente categoría, desde tres a cinco estrellas, situados en la ciudad de San Petersburgo en Rusia. La estructura de la tesis doctoral se presenta en tres partes bien diferenciadas: (1) Se realiza una profunda revisión sistemática de la literatura sobre la satisfacción del cliente centrándose particularmente en las ciencias sociales y la economía, analizando también las diferencias observadas por regiones geográficas comparando los resultados de la literatura internacional con los obtenidos en revistas científicas rusas; (2) se analiza después las peculiaridades que presenta esta literatura en un contexto más adecuado al objeto de estudio de esta investigación cómo es el turismo donde se presenta un análisis bibliométrico así como un estudio de los principales determinantes y consecuencias de la satisfacción en el campo del turismo; y (3) se presentan dos aplicaciones empíricas utilizando los resultados obtenidos mediante la aplicación de un modelo híbrido multicriterio basado en la lógica borrosa y en la técnica de comportamiento global obtenida por la comparación existente con las soluciones ideales observadas en el conjunto de la muestra analizada. De esta forma, la parte empírica presenta dos trabajos que analizan el papel que juega el género y la edad en la satisfacción experimentada en los hoteles analizando de forma global el conjunto de los hoteles incluidos en la muestra, así como los resultados obtenidos para los hoteles de tres y cuatro estrellas. Los resultados obtenidos permiten concluir que la edad y el género influyen de manera decisiva en la satisfacción del cliente discutiéndose importantes implicaciones de gestión que tienen que considerarse por los agentes económicos implicados.La present tesi doctoral té com a objectiu principal analitzar la satisfacció del client en tres hotels de diferent categoria, des de tres a cinc estrelles, situats a la ciutat de Sant Petersburg a Rússia. L'estructura de la tesi doctoral es presenta en tres parts ben diferenciades: (1) Es realitza una profunda revisió sistemàtica de la literatura sobre la satisfacció del client centrant-se particularment en les ciències socials i l'economia, analitzant també les diferències observades per regions geogràfiques comparant els resultats de la literatura internacional amb els obtinguts en revistes russes; (2) s'analitza després les peculiaritats que presenta aquesta literatura en un context més adequat a l'objecte d'estudi d'aquesta investigació com és el turisme on es presenta una anàlisi bibliomètrica així com un estudi dels principals determinants i conseqüències de la satisfacció en el camp del turisme; i (3) es presenten dues aplicacions empíriques utilitzant els resultats obtinguts mitjançant l'aplicació d'un model híbrid multicriteri basat en la lògica borrosa i en la tècnica de comportament global obtinguda per la comparació existent amb les solucions ideals observades en el conjunt de la mostra analitzada . Així, la part empírica presenta dos treballs que analitzen el paper que juga el gènere i l'edat en la satisfacció experimentada en els hotels analitzant de manera global el conjunt dels hotels inclosos en la mostra, així com els resultats obtinguts per als hotels de tres i quatre estrelles. Els resultats obtinguts permeten concloure que l'edat i el gènere influeixen de manera decisiva en la satisfacció del client discutint importants implicacions de gestió que han de considerar-se pels agents econòmics implicats.
The main objective of this dissertation is to analyze customer satisfaction in three different hotels, from three to five stars, located in the city of Saint Petersburg in Russia. The structure of the doctoral thesis is presented in three distinct parts: (1) A thorough systematic review of the literature on client satisfaction is carried out, focusing particularly on the social sciences and economics, also analyzing the differences observed by geographic regions by comparing the results of the international literature with those obtained in Russian scientific journals; (2) we analyze the peculiarities presented by this literature in a context more appropriate to the object of study of this research as is the tourism where a bibliometric analysis is presented as well as a study of the main determinants and consequences of satisfaction in the field of tourism; and (3) two empirical applications are presented using the results obtained through the application of a multicriteria hybrid model based on the fuzzy logic and on the global behavior technique obtained by the existing comparison with the ideal solutions observed in the analyzed sample. Two empirical exercises are presented that analyze the role of gender and age in the satisfaction experienced in hotels by analyzing overall the hotels included in the sample, as well as the results obtained for hotels of three and four stars. The results obtained allow us to conclude that age and gender decisively influence client satisfaction by discussing important management implications that have to be considered by the economic agents involved.
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Von, Lengeling Volkher Heinrich Christoph. "Borderline hospitality: homestays as a commercial hospitality development project in Grahamstown, Eastern Cape". Thesis, Rhodes University, 2016. http://hdl.handle.net/10962/706.
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This study started as an anthropological investigation of commercial hospitality from the point of view of the hands-on host. The chosen case study for this investigation was the Kwam eMakana Government Initiated Poverty Alleviation Project which offered homestays in the townships of Grahamstown East since 2004. Homestays are the most intimate form of commercial hospitality, one step removed from non-commercial or social hospitality. Even at the homestay level there is a conceptual conflict between poverty and (Westernized) commercial hospitality, however, Kwam homes are more middle class than poor. Later the investigation revealed the deeper-seated form of poverty of the Kwam participants being (almost) illiterate. Kwam was a development project like many others, in which huge amounts of money were spent in the name of the project but very little of the benefits reached the intended beneficiaries. Thus, as fieldwork ensued, the emphasis of research migrated from an empirical study of homestay hospitality, to actively assist with the struggle of the Kwam hostesses to maintain the project and gain autonomy for themselves. This study was from the outset reflexive, as the host’s point of view could technically only be presented by auto-ethnography. Then the investigation shifted to a form of engaged anthropology far exceeding advocacy as it is usually understood. The presentation of this can be called radical reflexivity, while it is simultaneously an ethnographical account in the sense of anthropology ‘at home’. It also implied, besides ethical concerns, revisiting literary sensibilities, such as the use of a third person narrative for the reflexive account. To conceptualize the development process of both Kwam and the research interventions Bourdieu’s ‘totality of capital’ (in which the strands of economic, symbolic, cultural and social capitals intertwine) proved most useful. By assessing the various capitals the development of the project and the power struggles central to it can be understood. This study confirms that long-term anthropological investigation is best suited to the study of development projects, if not necessary for real development to be effected. Reflexivity and ethnography are complementary methods to reveal truths which under certain research circumstances may have been very difficult or even impossible to research.
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Fraser, Barry John. "From hospitality classrooms to successful careers: An appraisal of Australian hospitality higher education". Thesis, Griffith University, 2017. http://hdl.handle.net/10072/373029.
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The higher education sector continues to struggle to ensure students’ learning outcomes are relevant to the requirements of workplaces (Bisoux, 2015; Mourshed, Farrell, & Barton, 2013; Playfoot & Hall, 2009). Moreover, hospitality education institutions particularly, continue to be criticised by employers for not meeting their employment needs (Finch, Peacock, Levallet, & Foster, 2016; Tsai, Goh, Huffman, & Wu, 2006). Therefore, it is important that hospitality education institutions begin to close the gap between the skills that students graduate with, compared to what the industry requires (Dopson & Tas, 2004; Min, Swanger, & Gursoy, 2016; Swanger & Gursoy, 2007). This thesis examines the curriculum and pedagogic requirements that contribute to beneficial graduate outcomes for Australian hotel management students. Specifically, the study seeks to identify the necessary competencies that make hotel management graduates more employable and achieve successful careers in the contemporary Australian hotel industry. Additionally, the study investigates how work integrated learning (WIL) experiences can assist graduates in obtaining the desired hotel industry competencies and further examines how WIL experiences can be best organised and enacted to enhance overall hotel management graduate outcomes. Purposefully a range of hotel managers are used as research participants, this endeavour provides for a phenomenological, employers’ and graduates’ perspective. The study adopts a mixed methods approach to data collection, which enables triangulation of various data. Conceptually, the study’s outcomes appraise, advance and potentially reposition the hotel management curriculum as embracing Australian international hotels, and enactment of students’ experiences more comprehensively. The study’s outcomes determine key currently required hospitality management competencies, and highlight these as being mostly soft skills. Furthermore, the findings identify the importance of experiential learning, and WIL in developing these essential soft skills, and thus, contributing to beneficial graduate outcomes for hotel management students. Additionally, the study potentially shapes how work integrated learning should progress in hotel management education, to the benefit of all stakeholders.Thesis (PhD Doctorate)
Doctor of Education (EdD)
School Educ & Professional St
Arts, Education and Law
Full Text
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Van, Oudtshoorn Clive Niel. "Elements in global hospitality expansion". Thesis, Nelson Mandela Metropolitan University, 2012. http://hdl.handle.net/10948/d1019970.
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This study reflects an investigation into four elements that could affect global expansion strategies within the hotel industry. In both emerging and developed economies, the increased growth within the services sector has become more apparent. There is considerable knowledge and literature available on the process of internationalisation, globalisation and expansion within the services sector and as this information is important to understand the internationalisation process itself, the decision to expand (cross border) presents a number of opportunities and challenges to the hotel industry. Hotels are comprised of a number of divisions and departments, which collectively offer unique services and facilities to various markets. Within this context, careful consideration is required with respect to an organisation‟s overall strategic objectives, the internal structure and how government and cultural influences and differences affect global expansion. Organisational matters such as strategic objectives as well as operational functions such as financial, marketing and sales, human resources and organisational design must also be considered as hotels require synergy within each of these various components in order to function optimally. When international or globalisation opportunities present themselves or are proactively sought, organisations need to ensure that various factors are clearly understood, analysed and identified. These include the most appropriate strategy required, the organisations own internal capacity levels, governmental influences and cultural dynamics. An in-depth literature review regarding the internationalisation process was conducted where-after a review was compiled and interviews set up with directors of hotel groups who are responsible for global expansion within their respective organisations. The sample included three local South African and two international hotel groups who either were contemplating or who had already expanded internationally. It is evident that hotel companies have a preference to non-equity based expansion either through management contracts or joint ventures. In addition, expansion into emerging markets required a different approach to that of developed markets and a unique understanding of the government and cultural influences of the host country was required.
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Kamari, Muhamad Naim. "Hospitality graduates : an employability model". Thesis, University of Surrey, 2003. http://epubs.surrey.ac.uk/2097/.
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Boyne, Stevan. "Leadership and motivation in hospitality". Thesis, Bournemouth University, 2012. http://eprints.bournemouth.ac.uk/20767/.
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Customer contact service employees in hospitality organisations have a critical role to play in satisfying customers’ expectations. However, it is recognised that hospitality service jobs are often associated with low pay, long and anti-social hours, unstable and seasonal employment, low job status, a lack of career opportunities and poor levels of benefits. In the light of factors such as these, which are likely to militate against high levels of motivation - and consequently to reduce the quality of customer service - addressing hospitality customer service employees’ motivation can be viewed as a priority for hospitality management. Inspirational, motivational leaders can motivate employees to ‘perform beyond expectations’ and previous studies of leadership in hospitality have demonstrated a number of positive outcomes related to the presence of inspirational leaders. No studies have been identified, however, that have measured the specific influence of motivational leadership on hospitality service employees’ job performance. To evaluate the contribution of motivational leadership to employee work motivation, work motivation was measured using both employee attitudes and job performance. Data were collected from a sample of non-supervisory waiting staff in hotel businesses in the UK. In total, two hundred and thirteen usable survey forms were returned from twenty seven UK hotels with table service restaurants. All of the participating organisations were rated as three or four stars and the mean number of non-supervisory waiting staff in these hotels was twenty three. The study finds that motivational leadership, alongside employee perceptions of empowerment and employees’ work orientations, contributes positively to both work attitudes and job performance. The research also finds that motivational leadership enhances employees’ work meaning and understanding of organisational goals (mission clarity). In addition to its empirical dimensions, the research contributes to hospitality studies theory by critically appraising the leadership-related hospitality literature and making recommendations for the future progress of hospitality leadership studies.
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Kostynets, V. "Innovative concepts of hospitality services". Thesis, Київський національний університет технологій та дизайну, 2020. https://er.knutd.edu.ua/handle/123456789/16913.
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Ogbeide, Godwin-Charles A. "Employability skills and students' self-perceived competence for careers in hospitality industry". Diss., Columbia, Mo. : University of Missouri-Columbia, 2006. http://hdl.handle.net/10355/4403.
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Thesis (Ph. D.) University of Missouri-Columbia, 2006.The entire dissertation/thesis text is included in the research.pdf file; the official abstract appears in the short.pdf file (which also appears in the research.pdf); a non-technical general description, or public abstract, appears in the public.pdf file. Title from title screen of research.pdf file (viewed on August 7, 2007) Includes bibliographical references.
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Kim, Jung Hee (Ginny). "Career expectations and requirements of undergraduate hospitality students and the hospitality industry an analysis of differences : a thesis submitted to AUT University in partial fulfilment of the requirements for the degree of Master of International Hospitality Management (MIHM), 2008 /". Click here to access this resource online, 2008. http://hdl.handle.net/10292/477.
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The hospitality industry has seen rapid growth through the last three decades. The hospitality industry in New Zealand is still growing steadily. According to the Ministry of Tourism (2008, para. 3), “Visitor expenditure is forecast (from 2008 to 2014) to increase from $13.73 billion to $19.05 billion per annum, an increase of 41.4%” (Ministry of tourism, 2008b). Therefore, in response to the needs of the industry, training providers have established a number of hospitality, leisure, travel and tourism degrees (O'Mahony & Sillitoe, 2001). However, previous studies have identified that hospitality management degrees tend to lack importance in the actual world (Harkison, 2004a, 2004b; Steele; 2003). Hospitality management students seem to rate the value of their degrees higher than do employees in the industry (Collins, 2002; Raybould & Wilkins, 2005). Therefore, there are gaps between the expectations and assumptions of students and those of hospitality professionals, which have led to problems in the hospitality industry. This study has taken three steps to identify: 1) how career expectations, assumptions and requirements differ between undergraduate hospitality management students and management employees in the hospitality industry; 2) The working histories of managerial employees and their perceptions of the industry’s needs; 3) Establish the perceived value of hospitality management degrees amongst hospitality management undergraduate students and the hospitality industry. To do so, a comprehensive literature review was undertaken, and questionnaires were collected from 137 undergraduates enrolled in a Bachelor of International Hospitality Management degree at AUT University and 74 managerial employees in the hotel industry. After an analysis of the data, the researcher examined and compared the results of both groups’ data with relation to the findings of the literature review. The following key points emerged from the research: most students expected that they would work in the hospitality industry after completing their course and supposed that their first work field would be in a Food and Beverage department at a management trainee level. The results of the survey show a match between students’ long-term career expectations and the working history of employees. Students also seem to understand the environment of the hospitality industry well. These results show that students organise well, planning for their future careers, and these results were similar with those of some previous studies (Brien, 2004; Harkison, 2004b; Jenkins, 2001). The results of this study identified similarities and differences of perceptions between undergraduate students and managerial employees in the hotel industry. Similarities of students’ perceptions and managerial employees’ perceptions are; • Commitment is rated as the most important factor in determining success, while personality is rated the most important attribute for an employee in the hospitality industry. • A degree in hospitality management is not recognised as an important qualification by students or employee respondents. Working experience is more important than a bachelor degree of hospitality management for a prospective employee. • Students and managerial employees believe that the hospitality educators know the industry well, although educators and employees have different understandings of career expectations. • Both parties believe that internship might help hospitality students’ careers in the industry. Differences of perceptions between undergraduate students and managerial employees are; • Students believe that knowledge of the industry and experience are the most significant factors for a new employee in the hospitality industry but employees indicate personality. • Employees believe that using initiative skills are the most important factor for an employee’s career development, whereas students answer communication skills. • Students believe that a hospitality management bachelor degree will contribute more to the hotel business but employees believe that having three years’ experience will contribute more. • Students consider that an employee with a bachelor’s degree in hospitality will receive higher starting salaries than someone without, but employees disagree. • Students suggest that a bachelor of hospitality management degree will affect opportunities for promotion, but employees do not share that opinion. This study found that even if students and managerial employees share some common opinions, many gaps still exist between them. Therefore, the researcher suggests recommendations relating to students’ expectations and assumptions of their job entry level, the working environment in the hospitality industry, the needs of the hospitality industry, and the value of a bachelors degree of hospitality management. Furthermore, the researcher identifies some limitations of this study and areas for further research.
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Hine, Catherine. "Transitioning beyond undergraduate hospitality education : a dialogic analysis of final year hospitality students' narratives of employability". Thesis, University of Plymouth, 2017. http://hdl.handle.net/10026.1/10143.
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Employability has become a key consideration for graduates, and society. Increasingly the trajectory of individuals at age 18 involves the completion of an undergraduate level degree qualification. This thesis presents a sociologically grounded study into the dialogic construction of employability in final year hospitality students and recent hospitality graduates. Drawing on a nationwide sample of UK based hospitality graduates, as they transition beyond undergraduate level higher education, a new understanding of the way in which employability is narrated and individuals position themselves within the competitive context surrounding employability, has been uncovered. The study therefore evaluates the way in which employability is constructed and narrated as a result of graduates’ social and cultural capital, their experience of higher education, career focus and way in which identity is constructed. Through the utilisation of a dialogic narrative approach the social dimensions of employability have been considered within this study. As a result this research sits in contrast to the dominant conceptions of employability, whereby agency is elevated in importance, which pertain within society. The duality between structure and agency is taken into consideration by drawing on the work of Bourdieu and Giddens. Assumptions surrounding the somewhat linear trajectories into employment which are anticipated by many, are challenged and structural influences, identified through the multivoiced nature of dialogue are analysed in conjunction with the agency exhibited by individuals. Identity is also used in order to help understand employability and to frame the narrative and reflexive processes that are undertaken within the construction of graduates’ narratives of employability. Drawing on 28 interviews this study reveals how individuals narrate employability in different ways, based on their experience of higher education and intended trajectory, upon completion of their degree. The socio-cultural background of individuals is also highlighted as a mediating and influencing factor within the process of engagement with learning and development within higher education, and subsequent constructions of employability. It is argued that hospitality graduates are not effectively prepared for the transition into employment on completion of their degrees and therefore work needs to be done in order to better prepare them for employment both within and beyond the hospitality industry. The hospitality industry itself is also not doing enough in order to support the development of students and graduates in order to encourage career development within the field. This has led to a number of recommendations being made in order to better help the development of employability in hospitality graduates through undergraduate curriculum and associated work related experience.
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Harris, Kimberley Jan. "Interactive video in the hospitality industry". Diss., This resource online, 1990. http://scholar.lib.vt.edu/theses/available/etd-08232007-111951/.
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Patel, Bhavisaben. "A hospitality resource booking management system /". Leeds : University of Leeds, School of Computer Studies, 2008. http://www.comp.leeds.ac.uk/fyproj/reports/0708/PatelB.pdf.
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Brotherton, Robert Arthur. "Critical success factors in hospitality businesses". Thesis, Manchester Metropolitan University, 2006. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.423526.
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Gore, Julie. "Exploring hospitality managers' decision making processes". Thesis, Oxford Brookes University, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.363569.
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Kwack, Elizabeth S. (Elizabeth Sey-Kyung). "Church housing : a symbol of hospitality". Thesis, Massachusetts Institute of Technology, 2002. http://hdl.handle.net/1721.1/62976.
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Thesis (S.B. in Art and Design)--Massachusetts Institute of Technology, Dept. of Architecture, 2002."June 2002." Unpaged. Cataloged from PDF version of thesis.
This project is located in Bloomfield, NJ. Less than fifteen miles from New York City, the Township of Bloomfield was first settled by the Dutch in 1691 and later by the English in 1719. In 1812, the State of New Jersey finally incorporated Bloomfield as a township. Until then, it had been a parish of the city of Newark. The Township took its name from the Bloomfield Presbyterian Church. This church was named for General Joseph Bloomfield, the fourth Governor of New Jersey and the first Governor to be born in New Jersey Bloomfield prides itself on its rich historical background. In 1830, a town resident David Oakes established a woolen mill. This mill prospered and provided employment for hundreds of immigrants and among its various materials, uniforms for the Union Army in the Civil War. In addition, the Township housed many military leaders including General George Washington during the American Revolution. Moreover, the community's Green functioned as a military training ground during the war. Today, it remains among the most attractive features of Bloomfield. The Township Green and its surrounding buildings, including the Oakes' mansion, which is now used as a performing arts center, have been recognized as a historic district. In 1945, the Bethany United Presbyterian Church purchased a tract of property from the Township of Bloomfield. Like Bloomfield, this church has a meaningful history. Though the construction of the church building itself began in 1945, the church as a congregation became established years earlier. Its original meeting place was a local storefront just up the street of the now existing church. In 1947, the Bethany congregation marched down the street to its present location. It was a very ceremonial event that marked years of planning, prayer, hard work, and the faith of church leaders and members alike. In expressing the church's interest in obtaining the land, Reverend William H. Neebe, on behalf of Bethany's Board of Trustees wrote to the Bloomfield Town Council, "We believe that as a church we are rendering a public service to the community Our only reason for existence is for service to the town and community... .Anything that aids the church enhances the opportunity that the church has to serve the community."
by Elizabeth S. Kwack.
S.B.in Art and Design
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Rowell, Rochelle L. "The archaeology of late monastic hospitality". Thesis, University of York, 2000. http://etheses.whiterose.ac.uk/14051/.
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This thesis examines the role of a distinctive group of monastic buildings, those constructed for the use of visitors, placing them in the distinctive cultural settings of the monastery and the surrounding secular landscape. It reconsiders the applicability of the inside/outside, secular/monastic dichotomy, which tends to imply restriction of access to the house, and examines human behaviour in and around visitors' structures, in the form of ritualized hospitality. It is thus concerned with the recursive relationships between monastic and secular cultures, and between individuals negotiating power through their manipulation and structuring of space. This thesis employs an explicitly archaeological research agenda and recording methodology which explores the evidence at both extensive and intensive levels. An extensive survey of surviving gatehouse remains was undertaken to examine the apparent `liminal' role of these structures. At the intensive level, detailed building recording was undertaken on two complexes, at Stoneleigh Abbey and Gloucester Cathedral, whose primary function was to provide hospitality to outsiders. These are used as primary case studies, and are supplemented by textual, pictorial, and landscape evidence in order to investigate what monastic hospitality was, in what manner it was expressed, and how it was experienced.
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Conocimiento, Dirección de Gestión del. "Journal of Hospitality & Tourism Research". SAGE Publishing, 2004. http://hdl.handle.net/10757/655338.
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Gutiérrez, Soto Melissa. "Manual of Hospitality : learning from migration". Thesis, Massachusetts Institute of Technology, 2020. https://hdl.handle.net/1721.1/127881.
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Thesis: S.M., Massachusetts Institute of Technology, Department of Architecture, May, 2020Cataloged from the official PDF of thesis.
Includes bibliographical references (page 163).
The number of asylum seekers, refugees and displaced persons is increasing globally at an alarming, unprecedented rate. According to the United Nations, displaced persons are more likely to live in a city than in a rural area or camp, and more than 60% of the world's refugees live in urban settlements. The migration crisis is an urban question. Although cities theoretically present opportunities for jobs, shelter, and a better future, migrants face a range of threats, such as discrimination, detention, exploitation, and human trafficking. In addition, most urban migrants are prone to spatial exclusion, manifested as an absence of legal clarity on spatial rights and protection spaces, insufficient shelter, and discriminatory practices that prevent them from moving freely around the city. This crisis is particularly severe in Mexico, where more than 69,000 asylum seekers and refugees are living, most from the north of Central America.
Expelled from home by violence and poverty, and rejected by the United States, Central American migrant persons have no choice but to stay in México, living in a state of fear and uncertainty. The Manual of Hospitality describes the migrant's experience, using a vocabulary of urban design to reconceptualize the displaced person's daily life. Using urban ethnography, I represent the experiences of central American migrants, drawing on field research conducted in three Mexican cities: Monterrey, Matamoros and Guadalajara. A series of multiscalar maps and diagrams -from territory to architectural object- reveal spatial dynamics, zones of exclusion, mobility patterns, and areas of conflict and possibility. I further extrapolate from theories of hospitality to analyze the migrants' experience, examining existing practices and challenging traditional host-guest relationships.
The manual includes insights from migrants' perspectives, and proposes a series of design interventions that create more hospitable cities for both migrants and local residents.
by Melissa Gutiérrez Soto.
S.M.
S.M. Massachusetts Institute of Technology, Department of Architecture
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Jasrapuria, Shreya. "Immigrant City: Hospitality and the Displaced". University of Cincinnati / OhioLINK, 2020. http://rave.ohiolink.edu/etdc/view?acc_num=ucin158400116874693.
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Answine, Amber Elena. "Functional Beauty: The Design of Hospitality". Thesis, Virginia Tech, 2013. http://hdl.handle.net/10919/23229.
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This project explores the use of poured-in-place concrete as a bearing wall structure, in lieu of a column and slab system, in order to permit the formation of multi-story, grand spaces indicative of a luxury hotel. These carved out spaces create a pathway through the building, allowing for the choreographed movement of a traveler from the initial point of arrival to reaching his or her destination at the pinnacle suite.Master of Architecture
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Lonam, Matthew W. "Hospitality education 2010 : a delphi study /". free to MU campus, to others for purchase, 1999. http://wwwlib.umi.com/cr/mo/fullcit?p9953878.
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Kerr, Patricia Elisabet. "Hospitality as the Christian individual and corporate relational reality that reflects God's character". Theological Research Exchange Network (TREN), 1994. http://www.tren.com.
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Martin, Lynda (Lynda Jean). "Personality Profiles of Hospitality Students: A Comparison of These Traits to Those Preferred by the Hospitality Industry". Thesis, University of North Texas, 1991. https://digital.library.unt.edu/ark:/67531/metadc500681/.
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One problem facing the hospitality industry today is turnover. Management turnover rates of 50 and 75 percent continue to plaque all segments of the industry. Personality type theory holds that people are happier in environments that are compatible with their personalities. This study examines 229 undergraduate students enrolled in hospitality education at the University of North Texas. The Myers Briggs Type Indicator was administered to these students to determine their predominant personality types, and to compare these types to those desired by hospitality industry professionals for success within the industry. Variables such as gender, work experience, and classification were also examined in comparison to student personality types.
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Lu, Ying-Wei. "Important skills for Taiwanese hospitality and tourism graduates as perceived by hospitality educators and human resources managers". Online version, 1999. http://www.uwstout.edu/lib/thesis/1999/1999lu.pdf.
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Boudou, Benjamin. "Théorie politique de l'hospitalité : les relations de pouvoir aux frontières des communautés politiques". Thesis, Paris, Institut d'études politiques, 2013. http://www.theses.fr/2013IEPP0060.
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Dans cette thèse, l’auteur cherche à répondre à la question suivante : pourquoi, dans quelles conditions, et avec quelles conséquences, l’hospitalité devient-elle un concept politique ? Cette thèse met au jour les façons dont différentes traditions politiques ont fait appel à ce concept pour déterminer comment la communauté politique doit se lier aux étrangers. L’hospitalité sert ainsi un double objectif : elle permet de préciser le statut des étrangers, et elle justifie l’équilibre pratiqué entre l’inclusion et l’exclusion aux frontières. L’hospitalité apparaît donc à la fois comme une solution historique particulière au problème de la légitimation des frontières des communautés politiques, et comme un outil de problématisation des relations qui s’instaurent entre les communautés et les étrangers. Émergent ainsi différents foyers de problématisation du concept. Dans une démarche d’abord généalogique, on peut ainsi distinguer la relation rituelle qui permet de canaliser l’étrangeté du nouveau venu, la relation réciproque qui rend possible un contrat avec les citoyens, la relation sociale qui fait de l’hospitalité un devoir de protéger les faibles, la relation juridique qui reconnaît des sujets de droit et la relation d’obligation formulée par l’hospitalité des philosophes du droit naturel. Dans un second temps, l’auteur procède à une reconstruction du concept pour notre modernité, en analysant la relation éthique formulée par une hospitalité inconditionnelle, une relation politique sans hospitalité avancée par la théorie politique post-rawlsienne, et la relation démocratique qui fait de la non-domination le but poursuivi par la justice migratoireIn this dissertation, the author raises the following question: Why, how, and with which consequences does hospitality become a political concept? The author shows how different political traditions have used this concept in order to determine the way a political community should relate to foreigners. Hospitality serves a double objective: First, it helps determining the status of foreigners, then, it justifies the practical balance between inclusion and exclusion at the borders. Thus, hospitality appears to be both a historically bound solution to the problem of the legitimation of boundaries, and a tool for problematizing the relations between communities and foreigners. The author brings to light different moments of problematization of hospitality: In a first genealogical part, he determines a ritual relation, which allows to channel the strangeness of the newcomer, a reciprocal relation, which makes possible a contract with the citizens, a social relation, which defines hospitality as a duty to protect the weak, a juridical relation, which creates subjects of law, and a relation based on obligation, as it is conceptualized by natural law theorists. In a second normative part, the author proceeds in reconstructing a political concept of hospitality that could be compatible with modern values. He analyses an ethical relation, based on the idea of an unconditional hospitality, a political relation that dismisses hospitality, as it can be found in post-Rawlsian political theory, and a democratic relation, which bases migratory justice on non-domination
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Wood, Stacey. "A Study of the Word "Good" Regarding Entry-Level Management Positions from Hospitality Recruiter and Hospitality Student Perspectives". Thesis, University of North Texas, 2016. https://digital.library.unt.edu/ark:/67531/metadc849644/.
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When asked to identify what characteristics are needed to fulfill an entry level management position in their companies, recruiters replied they were looking for someone “good”. When asked why they are enrolled in a 4 year hospitality program, a student may say to acquire a “good” job. The purpose of this study was to investigate the word “good” as it relates to hospitality industry recruiters in fulfilling an entry-level management position, as well as the hospitality management students perspective of “good” related to acquiring an entry level management position upon graduation from a four year hospitality degree program. This study investigated characteristics, skills, experience, and education of an entry-level manager, as defined by hospitality industry recruiters and hospitality students as “good.” There are opportunities to ensure that development is relevant and valued by both organization and students, through greater understanding of which competencies the industry recruiter is looking for in a “good” entry-level manager. Examples of good practice that enable development of existing talent should be published, in order that industry, academia and college graduates can learn from each other. Industry will ultimately determine the strengths and weaknesses of each four year hospitality degree program, based on whether or not they are able to recruit “good” entry-level managers from the program’s graduates.
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Grolli, Ivonei Fabiano. "Esta cama nos cayo del cielo a theology of Christian hospitality /". Chicago, IL : Catholic Theological Union at Chicago, 2008. http://dx.doi.org/10.2986/tren.033-0859.
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Wise, Richard M. "Biblical hospitality in light of historical research". Theological Research Exchange Network (TREN), 1985. http://www.tren.com.
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Timmers, Jozef P. "Hospitality as a metaphor for Christian action". Theological Research Exchange Network (TREN), 1990. http://www.tren.com.
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Malone, Joanne. "Creative teaching methodologies for hospitality management education". Thesis, Queen's University Belfast, 2013. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.602396.
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This dissertation explores the role of creative teaching methods in hospitality management education. It examines how hospitality lecturers and students perceive the role of creativity in a selection of higher education institutions in the Republic of Ireland. It also reports on the current level of creative leaching practices within the hospitality discipline in these institutions and how effective they are within the disciplinary and institutional contexts in which they occur. A mixed methods approach was used to gather the views of lecturers and students concerning creativity and its role in higher education within the hospitality discipline. The research adopted three traditional data collection methods: survey questionnaires, interviews and focus groups. The data from the student and lecturer surveys were combined with data from interviews and focus groups to provide an indication of the current levels of creativity in teaching methods. On the whole, the hospitality lecturers and students in the study supported the use of creative teaching methods to enhance hospitality education. This position is consistent with current literature in the field. A range of factors and conditions were identified by the research as enabling or inhibiting the adoption of creative teaching methods in hospitality management education. These included challenging working conditions and a lack of available resources. Additionally, this research was used to identify what the respondents perceived as missing from hospitality education and how teaching and learning could be improved. The results suggest that questions need to be asked about the structure of many hospitality management programmes. The consensus among lecturers and students was the need for a more practically orientated curriculum and increased opportunities for structured work placements. In summary the results of this study add to our understanding of how hospitality lecturers and students perceive the role of creativity in higher education. They also indicate the current level of creative teaching practices within the hospitality discipline and how effective they are within the disciplinary and institutional contexts in which they are practised.
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Chen, Tzu-Yin. "Statistical Analysis of Hospitality Industry Fire Experience". University of Canterbury. Civil Engineering, 2001. http://hdl.handle.net/10092/8256.
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By their very nature as transient properties, the hospitality industry brings a large number of people together in unfamiliar surroundings. In this report, data collected by the New Zealand Fire Service were used to identify the trends for hospitality industry fire experience.
Overall, the hospitality industry stands not only for a high percentage of national economic development but also builds the reputation of New Zealand. A severe fire incident may cause job losses for an indefinite period of time, tradesmen and suppliers may lose a large and regular source of income, the town may lose one of its greatest assets and New Zealand's reputation might be damaged and tourism discouraged.
Generally the number of fire incidents in the New Zealand hospitality industry has decreased since 1997. It was found that over the 15 years analysed, careless action was the most common cause, followed by suspicious, but these were not the most hazardous. The most hazardous fires were shown to be bedroom fires originating in soft furnishings. Almost all the fatal fire incidents could be associated with accommodation type properties, and most of them occurred at night-time when occupants were still asleep. Since the highest percentage of fire incidents occurred in wintertime, it was suspected that more frequent usage of heating appliances was the main cause.
As opposed to fatal incidents, most incidents that lead to an injury originated in kitchens where the injured occupants were attempting to control the fire. Heat sources were mainly from cooking appliances with cooking material being ignited, and incidents mainly occurred at night-time but not during sleeping hours. Restaurant/Cafe/Diner as a subcategory of the hospitality industry stands out with the highest incidents with injury or incidents as a total.
It is therefore essential to improve the current fire protection system of the hospitality industry. Fire detection and suppression systems are urged to be installed, as well as suitable law enforcement. Regular inspection and maintenance are also required together with public education, staff training, good housekeeping, and increased security. These would go far toward reducing the number of hospitality fire incidents and, consequently, the life hazards they involve.
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Lugosi, Peter. "The production and consumption of hospitality space". Thesis, London Metropolitan University, 2003. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.432039.
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The principal aim of the study is to examine the relationship between collective and individual identities and the production and consumption of hospitality. The thesis develops an ecological approach to hospitality that is simultaneously social and spatial; hospitality is understood as both process and context where social relationships and identities are articulated. It is argued that different ecologies of hospitality represent specific social orders and networks of relationships where hosts and guests simultaneously produce and consume their hospitality spaces. The study re-evaluates the experience of hospitality through a critical examination of the potential roles and/or functions of the hosts and guests. Drawing on an extended ethnographic case study, and a series of illustrative cases, the thesis develops four lines of inquiry: First, because commercial venues are characterised by fragmentary occupation, the study examines the basis for association and disassociation among hosts and guests through the notion of proximity. Second, the study illustrates how common understandings (myths) are produced through performative and semiotic strategies inside and outside the hospitality contexts. These myths act as the ideological focal points around which potential participants gather but are also part of exclusionary practices that reflect social positions and practices of identification. Third, the thesis examines the specific roles of hosts and guests in producing hospitality ecologies. This is simultaneously concerned with the performative strategies of hosts and guests within the hospitality context and the potential roles of guests as marketing agencies. Specific emphasis is placed on the power relationship between hosts and guests in producing a social order within hospitality space. Lastly, I argue that boundaries and exclusion are an essential part of hospitality production and consumption. The thesis illustrates the significance of exclusionary practices of potential participants, and those dissenting, in producing hospitality ecologies.
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Horton, Kimberley. "A hospitality management student career planning guidebook". Thesis, California State University, Long Beach, 2015. http://pqdtopen.proquest.com/#viewpdf?dispub=1600054.
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The purpose of this project is to create a career planning guidebook for undergraduate hospitality management students. This guidebook will allow students to determine what their interests are in various hospitality careers. Students’ interests will be determined by performing a self assessment via the web based O*Net Interest Profiler™ instrument. The Interest Profiler report will identify students’ interests based on the six personality types adapted from John Holland’s typology of personality types and work environments.
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Dale, Rebecca A. "Undergraduate hospitality students’ pre-entry career expectations". Thesis, Kansas State University, 2013. http://hdl.handle.net/2097/16235.
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Master of ScienceDepartment of Hospitality Management and Dietetics
Kevin R. Roberts
The psychological contract is comprised of the perceived obligations between two parties, such as an employee and an employer. When an individual joins an organization, the employee has a specific set of personal needs to be satisfied, which will be fulfilled by the psychological contract. Research has historically focused on the consequences of the psychological contract violations. The antecedents and the formation of the psychological contract are less known. Two types of psychological contracts exist: transactional and relational. In past research, undergraduate students enrolled in hospitality programs have indicated that transactional contracts are most important. Research has been limited on undergraduate hospitality students and their expectations of the workplace, thus the purpose of this study was to explore undergraduate hospitality students’ pre-entry career expectations. An online survey was distributed to undergraduate hospitality students at universities in the United States. Students highly ranked a safe work environment (8.7 ± 2.5), resources (7.8 ± 3.0) and equipment (7.4 ± 3.2) to do their jobs, training (8.2 ± 2.9), and job security (7.7 ± 3.1). The least important and expected items were work schedules with limited nights and weekends (2.5 ± 4.3) and working 40 or less hours per week (2.5 ± 4.1). The number of college credit hours completed and amount of work experience had the largest effects between expectations. Results of this study will assist hospitality educators in preparing students for post-graduation employment and offer industry recruiters insight into what expectations are important to new hospitality graduates.
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Mansor, Fatheh Alsenoussi. "Politeness and offering in Libyan Arabic hospitality". Thesis, Sheffield Hallam University, 2017. http://shura.shu.ac.uk/18150/.
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This study examines the nature and sequencing of offering and receiving hospitality in Libyan society and discusses the extent to which offers and refusals are conventionalized in Libyan Arabic language. I investigate the attitudes, beliefs and ideologies behind this conventional Libyan Arabic linguistic practice. The study looks particularly at Libyan Arabic people in relation to their day-to-day hospitality interchanges. Within this, I examine the different types of Libyan Arabic offer sequences and the sociolinguistic factors that account for their form and structure. Several existing studies focus on how offering speech acts are employed to promote or maintain social harmony during interactions; for example: Alaoui (2011) and Emery (2000). However, to my knowledge, no work has analysed longer stretches of Libyan Arabic offering interactions to see how Libyan hospitality interactions are significantly influenced by the cultural beliefs, attitudes and ideologies derived from Islamic teachings and Arabic traditions. My work is also unique in focusing on offering, refusing and insisting interactions. For this study, I analyse the data using a mixed qualitative methods approach: (focus group, interviews, and naturally occurring data). The variety of data examined in Libyan Arabic language makes the results obtained through this study of greater value. However, this is not to argue that a given language or cultural community is homogeneous, nor that generalisations about the behaviour of sequencing, offering and receiving hospitality can be made for all Arab cultures. To analyse the data, I chose a combined approach Spencer-Oatey’s (2000, 2008) rapport management model and a discursive approach to politeness. This offers an opportunity to study interpersonal relations, by going beyond linguistic strategies as responses to face threatening/enhancing acts, to study how social relationships are constructed, maintained or threaten rapport during interactions. In my analysis, I suggest that the degree of intimacy between the interactants, gender, the context of the situation, and religion are important factors in the structuring of offering hospitality, which denote the social competency of their interlocutors to establish identity and affirm solidarity. This thesis shows that the interactional moves of offering hospitality (insisting and refusing) are ritualized and conventionalized behaviour. This may be because at an ideological level there is significant stress on hospitality as a dominant principle of daily life among Libyans. Hence, Libyan Arabic speakers tend to privilege association rights and obligations over equity rights. Although the basic elements appear in hospitality sequences in many offering interactions, the sociality rights and obligations differ according to the contextual factors and the situational circumstances thus the way those sequences are interpreted and considered appropriate differs.
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Du, Ruixue. "Intangible Assets Valuation in the Hospitality Industry". Diss., Virginia Tech, 2013. http://hdl.handle.net/10919/50577.
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Market value of firms and book value of firms are rarely the same. The difference, which is attributed to unrecorded or unrecognized intangible assets, has increased significantly since the 1970s. The issue of appropriately valuing these intangible assets, however, still remains unresolved. The purpose of this study is to address this lack of understanding of valuing intangible assets in the hospitality industry. Five intangible asset investments: Research and Development, Training, Advertising, Labor, Pension, and one business model, Franchising, are chosen as the valuation constructs in this study based on previous research in the hospitality industry. The valuation models for the casual dining restaurant industry and the quick service restaurant industry are compared.
The sample of this study includes 13 casual dining restaurant firms and 12 quick service restaurant firms. Compustat North America is the primary data source for this study. The annual data for casual dining restaurant firms from 1980 to 2011 is collected from this database. There are 238 firm-years in total. Two firm-years are excluded due to systematic missing values, and 15 firm-years are excluded due to missing share price information. Thus, the final count of data points for casual dining restaurant firms usable for analysis purposes is 221. The annual data for quick service restaurant firms from 1980 to 2011 is also collected from the Compustat North America database. There are 251 firm-years in total. Eight firm-years are excluded due to systematic missing values, and 47 firm-years are excluded due to missing share price information. Thus, the final count of data points for quick service restaurant firms usable for analysis purposes is 196.
Pearson correlation and multivariate analyses are performed to answer the four research questions in this study. Two hypotheses are supported while one hypothesis is not supported and one hypothesis remains unanswered due to Multicollinearity issues identified in multiple regression models. The results of this study show that 1) R&D, training, advertising, labor and pension are all important valuation constructs in the hospitality industry, and 2) there are some differences, however, between casual dining restaurant firms and quick service restaurant firms. This study fills the gap in the current literature by providing a quantitative method to value intangible assets in the hospitality industry that uses the valuation constructs identified in previous hospitality research. The practical implications of this study will provide managers in the hospitality industry with helpful insights for strategic decision making, specifically in regards to research and development, advertising and employee compensation.Ph. D.
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Conocimiento, Dirección de Gestión del. "Guía de acceso para Cornell Hospitality Quarterly". SAGE Publishing, 2021. http://hdl.handle.net/10757/655286.
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Araújo, Medéia Veríssimo Silva de. "Experience marketing and the luxury hospitality industry". Master's thesis, Universidade de Aveiro, 2012. http://hdl.handle.net/10773/10478.
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Mestrado em GestãoEsta pesquisa tem por objetivo entender como os hotéis de luxo tentam criar uma experiência para os consumidores através de seus serviços. Visando este fim, foi feita uma pesquisa exploratória baseada em seis componentes que sustentam a experiência do consumidor: sensorial, emocional, cognitivo, pragmático, estilo de vida e relacional. Foram realizadas entrevistas em profundidade com trinta gerentes de hotéis de luxo, utilizando a abordagem qualitativa através da análise de conteúdo para atingir o objetivo do trabalho. As repostas destacam a importância dada pelos gerentes em integrar os seis componentes no ambiente dos hotéis. Também os principais resultados mostram que o serviço personalizado, a imagem de marca, a qualidade nos serviços, o contato com o cliente e a adaptação dos serviços, são potenciadores da experiência do consumidor em hotéis de luxo; assim como a gastronomia, decoração, serviços de bem-estar e saúde; funcionários e as mídias sociais foram as ferramentas mais citadas pelos gerentes, o que confirma o empenho das empresas em integrar as experiências como um fator importante para o setor hoteleiro.
This research aims to understand how luxury hotels try to create experiences to customers through their services. To this end, an exploratory research was made, based in six components that sustain customer’s experiences: sensorial, emotional, cognitive, pragmatic, lifestyle and relational. Also, deep interviews were made with thirty luxury hotel managers, utilizing a qualitative approach, content analysis, to reach main goal. Responses highlight importance given by hotel managers in order to sustain customer’s experiences by integrating all six components in luxury hotel’s environment. Then, main findings show that personalized service; brand image; service quality; contact to client; and adapt services are enhancers of customer experience in luxury hotels; as well as gastronomy; decoration, spa&wellness; staff and social media, are the most cited tools, confirming efforts of firms in integrate experiences as an important role for hospitality industry.
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Holston-Okae, Bettye L. "Employee Turnover Intentions in the Hospitality Industry". ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3780.
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Employee turnover is detrimental to organizational performance and profitability, leading to loss of diverse financial and intellectual resources and assets. Grounded in the motivation-hygiene theory, the purpose of this correlational study was to examine the relationship between employee turnover intention and job satisfaction, employee compensation, employee engagement, employee motivation, and work environment. The population consisted of low- to mid-level hospitality employees residing in Western Georgia, Central Mississippi, and North Central Texas, over the age of 18, and employed in the hospitality industry. A convenience sample of 156 participants completed the Compensation Scale, Job Satisfaction Scale, Utrecht Work Employee Engagement Scale, Work Extrinsic and Intrinsic Motivation Scale, Work Environment Scale, and Turnover Intention Scale via an online survey. Multiple linear regression analyses and Pearson-product correlation coefficients were used to predict employee turnover. The 5 predictors accounted for approximately 36% of the variance in turnover intention and the result was statistically significant, (R-² =.36, F (5, 105) = 11.57, p < .001). The correlation between motivation and turnover intention was not significant. The findings may contribute to positive social change by increasing the potential to provide hospitality leaders with a foundation for future research on job satisfaction, employee compensation, employee engagement, employee motivation, work environment, and turnover intentions. These improvements may lead to the formulation of strategies and policies of business practices to reduce turnover intentions.
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Loman, Jennifer D. "Shame, Christian hospitality, and the American writer". Diss., University of Iowa, 2016. https://ir.uiowa.edu/etd/6986.
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Hospitality is relational, a system of ethics contending with difference, navigating the mutable boundaries between self and Other. Desire or duty to reflect the gracious inclusivity of God without regard for reciprocation marks Christian hospitality in particular. Given the shortcomings of humankind in comparison to the divine, however, the utopian ideal of hospitality extended to all cannot be had on Earth. Thus, the impulse to reach out to the Other continually comingles with the shameful awareness of human limitation, a paradox the philosopher Emmanuel Levinas calls “infinite responsibility.” Building upon Levinas’s concept and fellow philosopher Jacques Derrida’s assertion that “ethics is hospitality,” I examine how various U.S. writers engender or interrogate the concept of Christian hospitality. Specifically, I investigate how each author develops shame as an affect with regard to Christian hospitality to the racial Other, the impoverished Other, the sexual Other, and the inanimate and animate Other in the natural world. The chapters feature case studies focusing primarily on one historical figure, Christopher Columbus, and three writers—Erskine Caldwell, Richard Rodriguez, and Leslie Marmon Silko—and four key moments in U.S. history: the 1892 celebrations of Christopher Columbus as a figure of belonging vs. later shameful perceptions of him as a figure of oppression; the plight of the rural poor in Depression-era Georgia; the ostracism of AIDS sufferers in San Francisco in the early 1990s; and the conflict between capitalist developers and environmentalists in the Southwest in the early 2000s. I demonstrate 1) how an author interrogates the tenets of Christian hospitality; and 2) how shame can both inspire commitment to social change and cloud a text’s reception due to negative, and even painful, emotions. Ultimately, I examine the authors’ attempts at “mobilizing shame,” a tactic among activist authors to trigger public shame in order to garner support at the grassroots level, ultimately shaming government bodies and average citizens into reform.
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Tanner, Michelle. "A literature review gap theory, the nurse-patient relationship, and the hospitality ambassador". Honors in the Major Thesis, University of Central Florida, 2011. http://digital.library.ucf.edu/cdm/ref/collection/ETH/id/520.
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Historically, hospital institutions came out of the Middle Ages. The unfortunates who found themselves in these places included the poor, pilgrims, travelers, old and the orphaned. Started by Christians to take care of their own monks, hospitals were the epitome of charity and hospitality to its consumers. The purpose of this paper is to use the Gap Theory to explore the nurse-patient relationship within a hospitality setting. This information will be used to clarify points within patients' hospital stays that could have an effect on the patients' intent to return or recommend the institution. Four key attributes were discovered through the review of literature that can help nurses and patients enhance the therapeutic relationship. Trust, hospitableness, flexibility and activation are all attributes that must be present in this relationship for it to reach the full potential. Comprehensive trainings done often can help hospitals keep their nurses and other medical staff updated and educated on these attributes. Literature supports the possibility that hospitals would benefit from an added position: the Hospitality Ambassador. This person would be able to take on non-clinical roles to help relieve the burden of the nursing staff while providing the personalized service that patients have come to expect.B.S.
Bachelors
Rosen College of Hospitality Management
Hospitality Management
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Miranda, Pablo. "The level of technical skills and management competency demanded by the hospitality industry as perceived by hospitality recruiters 1998". Online version, 1999. http://www.uwstout.edu/lib/thesis/1999/1999miranda.pdf.
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Jitpraphai, Supatcharajit, i n/a. "Hospitality management perspectives on casino tourism in Thailand". University of Otago. Department of Tourism, 2008. http://adt.otago.ac.nz./public/adt-NZDU20080523.122348.
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Apparently, gambling seems to be valued as a leisure activity and a form of entertainment in many parts of the world. Public attitudes toward gambling have shifted from viewing it as a vice to treating it as an opportunity to exploit (Eadington 1997, 2000). Relaxation of constraints on existing commercial gaming activities and legislative change in authorising gambling has occurred extensively. The proliferation of casinos makes people perceive gambling as a legitimate activity and as an economic hope. According to Pizam and Pokela (1985), casino gambling however is a controversial tourism development strategy. Eadington (1986) also points out that legalised gambling causes economic and social changes in communities and changes their image. Thus, both the character and reputation of the community may be altered as a result of initiating casinos as a tourist attraction.
The legalisation of gambling has been a subject of considerable debates in Thailand for a decade and it has been brought into the cabinet�s meeting from time to time. Some politicians and academic scholars suggest that casinos should be introduced as a tourism development strategy to combat the country�s economic and financial crisis. Many people are attached to strong belief that gambling is a sinful activity. It is inherently immoral and contrary to accepted family and social values. It is a voluntary regressive tax in which its effects fall most heavily on lower-income groups. It is morally wrong, and can cause an addiction that is often linked to personal and family tragedies. It also attracts criminal activities and political corruption (Piriyarangsan et al. 2003; Cornwel-Smith 2005). As social acceptance of casino gambling has globally increased, this research aims to gauge hospitality management perspectives on gambling and casino tourism. The focus of the paper is to investigate hospitality executives� attitudes towards relationship between Thai tourism and casino gambling; to explore their views on casino legalisation and regulation; as well as to examine their opinions about casino impacts, operation and management if casinos are legalised in Thailand.
Mail questionnaires were carried out during September 2003 - February 2004, resulting in 212 returns of respondents. Then, 18 semi-structured interviews with hotel and tour executives, politicians, policemen, government officials, directors of social service organisations and religious leaders were undertaken in May - July 2005 to acquire more insights into the issues. A combination of quantitative and qualitative data indicates that Thai people have mixed feelings about casino tourism. Although quantitative findings show hospitality group welcome the idea, but they do not want it in their own backyard. Qualitative results are more in opposition. Majority of interviewees hold the differing views. The study concludes that casinos gambling may function simply as a value added or an enhancement to a destination in Thailand, not a main tourism attraction. It is strongly suggested that casino gambling and Thai tourism industry should not be connected. Instead, �Thai� hospitality and cultures should be promoted as a unique tourism product of Thailand.
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Shalimov, Aleksandr, i Calistus Godwin. "Relationships management in hospitality industry. : STF Svenska Touristförening". Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-14920.
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Abstract Title: Relationships management in hospitality industry, STF Svenska Touristförening. Level: Final assignment for Master Degree in Business Administration Author: Aleksandr Shalimov , Calistus Godwin Supervisor: Ernst Hollander Date: 2013.01 Aim: The aim of the research is to investigate STF relationships management strategy and networking ability. This research illuminates conceptual understanding of the STF’s network and relationships management strategy. Method: In order to provide answers to the research question was used case study approach. Qualitative research method was applied, face to face interviews were conducted and in some cases email and telephone interviews was also used. Using cluster sampling, 9 people who have different backgrounds and relations to STF was interviewed. To properly analyze and present this complex relationships phenomenon, narrative approach was used, considered to be the most appropriate to work with, due to the huge amount of qualitative data. Result & Conclusions: The research showed the existence of complex relationships between STF (Svenska Touristförenengen) and different actors that are involved with STF within its market activities. Companies that are involved in the STF network, at the same time involved in the process of management of relationships, activities and network structure. Development of the network depends on the companies’ abilities to develop mutual relationships (network threads). This requires understanding of the company’s network and abilities to form network. The development of relationships management strategy is the core competence of the STF. In conclusion, looking at all the relationship that STF has built, it could be said that all have being focal to its network building but to a varying degree. Moreover within applied the study, it was noticed that STF during its 125 years of existence, has facilitated the development of tourism, infrastructure, business, sports, education, and cultural life of the country. It has created and developed social and economic relations, and communication channels. STF plays the role of an initiator, originator, pioneer and cooperator, even as a fellow worker in creating national movements and new trends. Suggestions for future research: The investigation has been started having in mind Relationships, Outsourcing and Networking theories as anchor theories to be used, but after a while, it turned out that Networking theory and Franchising theory could be used to investigate deeply into the relationships phenomenon with the actors in this case. But still within the research, it was noticed that some aspects of franchising model was not working properly and sometimes do not meet both STF and Franchisee`s expectations. Therefore suggestion for closer and deeper investigations of relationships pattern between STF and its franchisees is recommended in order to facilitate the development of more viable, functional and effective ways of cooperation. Moreover triangulation is a strategy that increases the validity and reliability of research, so it could be considered for the further research. Contribution of the thesis: Currently, under the influence of globalization in the social and economic environment, more and more attention is being paid to the study of various relationships and communications theories, for example the development of CRM, Outsourcing and Networking theories. This study involves a closer look on some aspects of the interaction of social and economic environment, particularly the development of social and business networks. The concept of STF could be used to develop other business ideas or even exported to emerging markets, base on a successful strategic implementation of the concept. STF pattern of activities shows that the creation of such organizations as STF and investigative related issues, may contribute to the development of the tourism industry both nationally and internationally. To STF and the Swedish Tourism Board, (tillvexverkert) researches could help in a lot ways by encouraging more research work to improve and better the already existing infrastructures, improve on the services and communications channels. Key words: STF (Svenska Touristförening), Networking, Relationships, Hospitality Industry, Tourism, Association.
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Beskow, Christofer, Karolina Björklund i Jonas Schenkel. "Hospitality Technology : Konsten att anamma dagens självklara, idag". Thesis, Örebro universitet, Restaurang- och hotellhögskolan, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-33310.
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I hospitalitybranschen arbetas det intensivt med att erbjuda sina gäster så bra upplevelser som möjligt. Nya teknologiska lösningar som påverkar gästers interaktion med branschen utvecklas ständigt, samtidigt som människors levnadsvanor blir allt mer integrerade med det teknologiska. Flera undersökningar visar att just teknologi inkorporerad i hospitalitybranschen är en bidragande faktor för en förhöjd gästupplevelse, men trots det är det få inom branschen som väljer att anamma den. Tron om att den typen av investeringar är allt för kostsamma, okunskap om att teknologin finns och en allt för konservativ syn är tänkbara förklaringar till att stora delar av branschen halkar efter. I uppsatsen redogörs för några i världen pågående trender och en litteraturstudie genomförs för att undersöka hur teknologi kan användas för att förhöja gästupplevelsen inom hospitalitybranschen med hänsyn till dessa trender. Uppsatsen diskuterar hur branschen är på väg att förändras och föreslår ett par exempel för hur ditt varumärke kan hänga med i utvecklingen redan idag.B-uppsatser
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Hsiao, Shu-Hwa. "Student labour in the hospitality industry in Taiwan". Thesis, University of Strathclyde, 2010. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.510809.
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Maurna, Crozier R. M. "Patterns of hospitality in a rural Ulster community". Thesis, Queen's University Belfast, 1985. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.314698.
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