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Brown, Carmen F. "Rural grocery stores use of communication channels: exploratory study". Thesis, Kansas State University, 2013. http://hdl.handle.net/2097/15958.
Pełny tekst źródłaDepartment of Journalism and Mass Communications
Barbara DeSanto
This is an exploratory study looking at the communication channels used in the relationship between rural grocers and rural community members in four Kansas communities. The study is a continuation of research and efforts done by K-State’s Rural Grocery Initiative to help the sustainability of rural grocery stores. This study is looked at through the theoretical lens of uses and gratifications because of the identification of communication channels that satisfy users’ wants and needs. The study is qualitative, using individual interviews to gather data from rural grocers and rural community members. Eight communication channels are identified by the grocers and community members: onsite of grocery store, newspaper (published in a nearby community), mail, radio, website, word-of-mouth, email, and Facebook. The eight communication channels discussed in the study are identified as being beneficial, used, or both by rural grocers and rural community members. The information provided from the study offers suggestions for rural grocers to better reach community members to increase business, and thus increase sustainability in the community.
Nilsson, Elin. "Where to shop? : understanding consumers' choices of grocery stores". Doctoral thesis, Umeå universitet, Företagsekonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-120166.
Pełny tekst źródłaI ett par decennier har intresset för konsumenters beslutsfattande ökat för både detaljhandeln och forskningen kring konsumentbeteende. Matinköp utgör en unik typ av köp-beteende då det i jämförelse med andra typer av handlande är livsnödvändiga samt att det sällan finns så många val som ska göras under kort tid som vid matinköp. Syftet med denna avhandling är att främja kunskap om vad som påverkar konsumenternas val av livsmedelsbutik. Mer specifikt har fokus varit på hur olika situationer (t.ex. typ av handlande) påverkar valet av butik. Fem artiklar, som bygger på tre olika undersökningar om hur konsumenter väljer livsmedelsbutiker i Sverige ingår i denna avhandling. I den första artikeln utvecklades en omfattande uppsättning av tio aggregerade attribut (baserade på 34 attribut) som bestämmer konsumenters val av livsmedelsbutiker. I den andra artikeln presenterades fem konsumentsegment (Planerande förortsbor, Sociala shoppare, Fotgängare, Stadsbor och Flexibla) som baserades på var och hur de handlar. Den tredje artikeln visade att tillgänglighetsattribut (t.ex. tillgängligheten med bil och öppettider) och attraktivitetsattribut (t.ex. pris och service) har olika effekter på konsumenters nöjdhet. Denna nöjdhet varierade även beroende på konsumentens bakgrundsfaktorer samt huruvida konsumenten handlade i stormarknader eller i närbutiker. I den fjärde artikeln visade resultaten att nöjdhet påverkas av typ av matinköp (storhandlande kontra kompletteringshandlande) i samband med tidspress och de attribut som är viktiga för konsumenternas nöjdhet med butiken. Det visade sig även att effekterna av tidspress och typ av handlande på konsumenternas nöjdhet med butiker varierade i olika konsumentgrupper. Det femte konferenspapperet visade att en butik måste vara mer attraktiv när det gäller attribut för att konsumenter skall byta från den livsmedelsbutik som de brukar handla i, även om den nya butiken skulle öppna precis bredvid eller närmre än den vanliga livsmedelsbutiken. Synen på vad som är ett ”bra läge” utvecklas därför ytterligare i denna avhandling, med argumentet att konsumenternas mentala avstånd till en butik - deras kognitiva närhet - är mycket viktigare än den fysiska platsen för butiken. Sammanfattningsvis visade denna avhandling att effekten av olika situationer är viktigare än vad tidigare forskning har visat. Beroende på situation kommer konsumenter att möta olika utfall (välja olika butiker) och de kommer även att värdera olika butikers attribut olika. Således behöver butiken hantera olika butiksattribut beroende på vilken konsumentgrupp butiken vill attrahera och vilken situation de konsumenterna står inför. Därför kan val av livsmedelsbutiker ses som situationsbaserade val.
Miller, Hannah. "The economic contribution of rural grocery stores in Kansas". Thesis, Kansas State University, 2015. http://hdl.handle.net/2097/20363.
Pełny tekst źródłaDepartment of Agricultural Economics
Hikaru Hanawa Peterson
The purpose of this study was to examine the economic contribution of rural grocery stores to the communities they serve. In addition, this study looked at the community characteristics that influence the level of economic contribution of a rural grocery store. The analysis was conducted for 163 Kansas rural grocery stores that were selected from cities with populations of fewer than 2,500 people. Regarding the first objective, household income changes and loss of business activity associated with each grocery store were estimated using the IMPLAN economic modeling system. To do so, changes in employment at each grocery store and household income in the community were measured assuming the loss of income that affected households in a city would face if they had to travel a greater distance to buy groceries. The economic contribution of rural grocery stores in Kansas averaged $644,413, ranging from $38,441 and $3,921,027. The results showed that population and location within the state had direct effects on the economic impact of a grocery store. With more complex economies in the eastern and south central parts of Kansas, these stores had a greater economic contribution than stores in the Southwest and Northwest. Communities in the western parts of Kansas would be the worst off from losing their grocery store because of increased travel costs they would incur by traveling the next alternative store. For the second objective, city and county characteristics that were thought to influence the level of the economic contribution of a store were tested. Two regression models were considered specifying the natural log of the economic contribution of the grocery store and the percentage of total value added the grocery store contributed to the county economy as the respective dependent variables. It was observed that population was one of the biggest drivers of the economic contribution of a grocery store. Other variables that were statistically significant in both models were the number of city households that had children, relative remoteness of the county, the number of convenience stores per 1,000 people, and the county wealth. In conclusion, this study showed that grocery stores have a significant impact on the communities that they serve. Both employment and travel costs had direct implications on the economic impact of a store. Additionally, demographic factors and other community characteristics influenced the level of impact that these grocery stores can have on their communities.
JERNBECK, MICHAELA, i SOJDE SOJDE. "The Future of Traditional Grocery Stores A qualitative study investigating trends affectingthe stores’ area requirements". Thesis, KTH, Skolan för industriell teknik och management (ITM), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-224860.
Pełny tekst źródłaAcuna, Katherine Louise 1960. "Retail pricing of grocery stores in the Tucson metropolitan area". Thesis, The University of Arizona, 1988. http://hdl.handle.net/10150/276833.
Pełny tekst źródłaAldulaymi, Mohammed. "Transparency between consumers and grocery stores : Evincer - A design prototype to empower consumer experience during grocery shopping". Thesis, Malmö universitet, Institutionen för konst, kultur och kommunikation (K3), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-45807.
Pełny tekst źródłaTong, Wai-yan Christine. "Documenting the historical and spatial significance of Wing Woo grocery and provisional shop". Click to view the E-thesis via HKUTO, 2008. http://sunzi.lib.hku.hk/hkuto/record/B42189214.
Pełny tekst źródłaNyström, Sofie. "Providing meaningful waste feedback to larger grocery stores to promote sustainable development". Thesis, KTH, Medieteknik och interaktionsdesign, MID, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-211262.
Pełny tekst źródłaInom området Hållbar konsumtion och produktion har livsmedelsbutikens roll beskrivits som kritisk i matproduktionskedjan, då möjligheten finns att både påverka producenter och konsumenter att göra miljövänligare val. Logistiska processer i butiken är också viktiga för att säkerställa hållbar utveckling, exempelvis i form av återvinning. I den svenska livsmedelskedjan Coop har ett avtal som genererar avfallsstatistik nyligen implementerats, där statistiken ännu inte presenteras tillbaks till butikerna. MDI har tidigare använts för att presentera återkoppling i form av hållbarhet, exempelvis genom så kallade ”persuasive technologies”. Denna uppsats syftar till att utforska hur avfallsdata kan presenteras till butikschefer och anställda på ett meningsfullt sätt, hur detta kan bidra till hållbar utveckling samt motivera till att förbättra avfallssorteringspraktiken. Nio kontextuella intervjuer genomfördes med en fastighetschef, butikschefer, anställda samt en representant från avfallshanteringsföretaget. Två mockups av webbvisualiseringar och två scenarios för interaktiva prototyper designades och utvärderades i två butiker. Intervjuerna belyste teman som (bristen på) kunskap, ekonomi- jämfört med miljöincitament att källsortera samt nuvarande återkoppling och jämförelser. Designmockupsen uppskattades för sin ekonomiska information och övriga data, dock beskrevs ett interaktivt scenario som orealistiskt på grund av sin komplexitet. De resulterande skisserna och mockupsen diskuteras i relation till intervjuer och återkoppling från utvärderingen samtidigt som vikten av ett holistiskt perspektiv på återvinningspraktiken understryks. Att använda ekonomiska incitament genom återkoppling för att motivera hållbar utveckling kan underlätta återvinning i butiker för butikschefer, medan andra incitament kan behövas för anställda. Den möjliga användningen av miljöincitament bör vidare utforskas. Mockupsen behöver vidare iterativ utveckling och mer kunskap eftersöks kring anställdas relation till källsortering i framtida studier.
Dowdy, Marshall Dean. "The grocery shopping attitudes and behaviors of convenience store patrons". Diss., This resource online, 1994. http://scholar.lib.vt.edu/theses/available/etd-10022007-144631/.
Pełny tekst źródłaSun, Zeliang, i Peng Shao. "Assessing the degree of customer satisfaction in grocery stores - a study on ICA". Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-13156.
Pełny tekst źródłaHARD, HANNA ROSE. "EXAMINING TRACE ELEMENT CONCENTRATIONS IN KALE FROM TUCSON: COMMUNITY GARDENS VS. GROCERY STORES". Thesis, The University of Arizona, 2016. http://hdl.handle.net/10150/612962.
Pełny tekst źródłaKunwor, Nick. "Waiting lines : A designing of a mobile self – checkout service for grocery stores". Thesis, Mittuniversitetet, Avdelningen för informationssystem och -teknologi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-35562.
Pełny tekst źródłaSarantidis, Paraskevi. "Factors affecting store brand purchase in the Greek grocery market". Thesis, University of Stirling, 2012. http://hdl.handle.net/1893/12854.
Pełny tekst źródłaSwahn, Johan. "If I can taste it, I want it... : sensory marketing in grocery retail stores". Doctoral thesis, Örebro universitet, Restaurang- och hotellhögskolan - Grythytte Akademi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-16370.
Pełny tekst źródłaDenna avhandling är ett resultat av ett forskningsprojekt med arbetstiteln ”Det sensoriska språket-ett marknadsföringsverktyg” vars syfte var att utveckla ett sensoriska språk för frukt och grönsaker för att se om detta språk i marknadsföringen kan påverka konsumenternas preferens, val, av olika livsmedel i detaljhandeln.Forskningsprojektet var ett samarbetsprojekt mellan Örebro universitet, Restaurang- och hotellhögskolan, Grythytte Akademi och ICA Sverige AB med delfinansiering av Kunskaps & Kompetensstiftelsen. Forskargruppen bestod av:Professor emerita Inga-Britt Gustafsson, Örebro universitetDocent Åsa Öström, Örebro universitetProfessor Lena Mossberg, Handelshögskolan i GöteborgFil.Dr. Ulf Larsson, Örebro universitetLisbeth Kohls, ICA Sverige AB
Doherty, Jason Philip. "A Marxist political economy approach to the Atlantic Canadian consumer co-operative grocery stores". Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2000. http://www.collectionscanada.ca/obj/s4/f2/dsk2/ftp03/MQ51993.pdf.
Pełny tekst źródłaBasmanji, Jacqueline Sarah, i Molina Angelica Rodriguez. "Customer loyalty in rural grocery stores : - a comparative study of Swedish and Spanish customers". Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-26316.
Pełny tekst źródłaSrey, Chanrita, Naoko Otonari i KHOUYA ALI Adam EL. "The Barriers and Drivers in Reducing Food Waste within Grocery Stores : A case study". Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-56344.
Pełny tekst źródłaLunsford, Jesse Adam. "Analysis of Availability, Quality, and Price of Food Options in Denver, CO Grocery Stores". Thesis, North Dakota State University, 2016. https://hdl.handle.net/10365/28070.
Pełny tekst źródłaSoronen, Oona, i Hjalmar Widengren. "Differences in Perceived Performance of Mobile Devices Between Managers and Employees in Grocery Stores". Thesis, Umeå universitet, Företagsekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-161031.
Pełny tekst źródłaASONG, ANDEH BRIDGET, i Ashifur Rahaman Khan. "Will physical stores eventually die out?The impact of e-commerce on physical stores in the fashion industry and grocery sector". Thesis, Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-54691.
Pełny tekst źródłaAdolfsson, Tess, i Isabell Schönström. "Buy 2 for the price of 1 : A multiple case study of how grocery stores influence consumers impulse buying behavior online". Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-104284.
Pełny tekst źródłaShony, Isho, i Oscar Eriksson. "POTENTIAL FOR DEMAND RESPONSE : A case study- describing the potential for electricity demand response in Swedish grocery stores". Thesis, Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-32345.
Pełny tekst źródłaLindström, Madeleine. "Livsmedelsbutikers ökande utbud av ekologiska livsmedel : En studie om hur livsmedelsbutiker bemöter den ökande efterfrågan på ekovaror från svenska konsumenter". Thesis, Umeå universitet, Institutionen för ekologi, miljö och geovetenskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-130772.
Pełny tekst źródłaMenefee, Daja C. "Mediating effects of social capital and grocery stores on obesity rates in rural food deserts". Thesis, Kansas State University, 2013. http://hdl.handle.net/2097/16315.
Pełny tekst źródłaDepartment of Agricultural Economics
Hikaru Hanawa Peterson
Over the past few decades, the prevalence of obesity and diet-related diseases has steadily increased and become a major public health concern. Part of the problem has been attributed to the large quantity of unhealthy (energy-dense) foods U.S. consumers include in their diets. Statistics on food environment suggest that some areas and households have easier access to fast food restaurants and convenience stores but limited access to supermarkets. Limited access to nutritious food and relatively easier access to less nutritious food have been shown to lead to poor diets and, ultimately, to obesity and diet-related diseases. These issues may more negatively affect some communities than others, particularly rural communities as they tend to be further away from food outlets compared to urban areas. Counties are classified as food deserts based upon the percentage of residents living below the federal poverty line and the percentage of residents residing more than one mile from a supermarket. This definition excludes many viable food outlet options, including smaller independently-owned groceries. With rural residents being at a greater disadvantage, it becomes important to consider smaller groceries as an alternative for these communities. The level of social capital may be an indicator of an area’s willingness to support its community. The social environment of rural communities can be characterized as having a high degree of interconnectedness within the community, so that “everybody knows everybody else” (Beggs, Haines, & Hurlbert, 1996). This unique social network in rural communities facilitates the buildup of social capital, which incorporates reciprocity and the willingness to do things for members within the network. This study finds a negative relationship between obesity and social capital in nonmetropolitan counties, as well as a negative relationship between obesity rates and rural grocery stores. These conclusions lend insight into ways to decrease the level of obesity in rural areas.
Liou, Priscila. "Labeling Compliance and Species Authentication of Fish Fillets Sold at Grocery Stores in Southern California". Chapman University Digital Commons, 2019. https://digitalcommons.chapman.edu/food_science_theses/5.
Pełny tekst źródła唐慧茵 i Wai-yan Christine Tong. "Documenting the historical and spatial significance of Wing Woo grocery and provisional shop". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2008. http://hub.hku.hk/bib/B42189214.
Pełny tekst źródłaJonas, Ejner. "Livsmedelsbutikers avfallshantering : Avfallshantering och bortforsling av avfall hos livsmedelsbutiker i Örnsköldsvik och Kramfors kommun". Thesis, Umeå universitet, Institutionen för ekologi, miljö och geovetenskap, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-123130.
Pełny tekst źródłaPanteloukas, George, Etonga Asopo Albert Mbu i Roland Buwag. "A review of Perceived Service Quality : An empirical investigation of grocery stores’ customers in Växjö, Sweden". Thesis, Linnéuniversitetet, Ekonomihögskolan, ELNU, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-19602.
Pełny tekst źródłaPalmer, Darci Coleen. ""Food & Shelter": Low-Income Housing Tax Credit Developments in California and Access to Grocery Stores". DigitalCommons@CalPoly, 2011. https://digitalcommons.calpoly.edu/theses/561.
Pełny tekst źródłaMammarella, Sarah Colby Sarah. "FOOD OPTIONS WITH A MORE NUTRIENT FAVORABLE PROFILE IN GROCERY STORES: BUYING HEALTHIER FOODS WITHOUT PAYING MORE". [Greenville, N.C.] : East Carolina University, 2010. http://hdl.handle.net/10342/2816.
Pełny tekst źródłaHallsworth, A. G. "Some welfare determinants of the impact of large-scale grocery stores : A case study of South Hampshire". Thesis, University of Portsmouth, 1987. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.377556.
Pełny tekst źródłaHagdahl, Josefine. "Agreement for increased energy efficiencybetween property owners and tenants : For an increased share of sustainable grocery stores". Thesis, KTH, Skolan för industriell teknik och management (ITM), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-263946.
Pełny tekst źródłaVarje dag blir klimatförändringarna med ökande växthusgaser ett större och större problem på grund av en växande population, urbanisering och högre levnadsstandarder, där energisektorn är den största orsaken till utsläppsproblemen. Bostäder och service motsvarar en tredjedel av Sveriges koldioxidutsläpp och en tredjedel av Sveriges totala slutgiltiga energianvändning och det krävs en minskad klimatpåverkan och en minskad energianvändning, inte minst från byggnader som utgör en så stor del av problematiken. För fastigheter innehållandes en livsmedelsbutik kan en installation av värmeåtervinning från kylsystemet vara ett sätt att utnyttja energi som redan finns tillgänglig för att på så vis minska byggnadens energianvändning och klimatpåverkan. Det här projektet syftar till att undersöka både fördelar och problematik kring värmeåtervinning då en fastighetsägare drar nytta av en livsmedelsbutiks kondensorvärme. Arbetet fokuserar kring att analysera administrativa frågor så som ansvarsfördelningar, kostnadsfördelningar och förtydliganden i hyresavtalet. I rapporten redovisas en litteraturstudie innehållandes information om Sveriges och EU:s miljökrav, befintliga krav på hyresavtal samt en beskrivning av tekniken bakom värmeåtervinning. Vidare genomfördes intervjuer med både fastighetsägare och detaljhandelsföretag för att få deras åsikt om fördelar och problematik med värmeåtervinning. De fastighetsägare som kontaktades var Castellum, Humlegården Fastigheter, AMF Fastigheter, Vasakronan, Skandia Fastigheter och Atrium Ljungberg. Vidare kontaktades detaljhandelsföretagen ICA, Coop Butiker och Stormarknader samt Hemköp. Resultatet från intervjuerna visar att hyresavtalen ofta inte innehåller tillräckligt med information kring ansvarsfördelning, kostnadsfördelning och driftförhållanden. Det leder till kommunikationsbrister som ofta beror på okunskap och i sin tur till driftproblem som innebär att varken kylsystemet eller värmeåtervinningen utnyttjas maximalt. Dessutom saknas ekonomiskt incitament för fastighetsägare att investera i energieffektiviserande installationer så som värmeåtervinning, då majoriteten av hyresgästerna har kallhyra. Det råder också skilda meningar kring administrativa frågor som avtalslängd, kompensation, kostnadsfördelningar samt vad som ska inkluderas i hyresavtalet och inte mellan de olika företagen som kontaktats. Trots problematiken som lokaliserats ställer majoriteten av fastighetsägarna och detaljhandelsföretagen ändå sig positivt till att installera värmeåtervinning, framförallt av miljömässiga skäl. Studien visar att ett förtydligande hyresavtal skulle underlätta för båda parter, då ansvarsfördelningen blir tydligare och risken för dåligt driftade system minskar. Då alla företagen ställer sig olika till olika typer av frågor kan inte ett standardavtal tas fram, däremot har de vanligaste problemen lokaliserats. Med hjälp av den informationen kunde denna studie presentera den information som parterna behöver diskutera samt involvera i hyresavtalet vid en installation av värmeåtervinning.
Brown, Timothy Glen. "Group dismissal for poor performance as a response to excessive stock shrinkage : a study of owner-managed franchised grocery retailers". Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/5488.
Pełny tekst źródłaENGLISH ABSTRACT: Excessive shrinkage threatens the viability of retailers, especially grocery retailers because they operate on low profit margins. One possibility is for retailers to dismiss employees who are perceived to be responsible for excessive shrinkage, but South African law generally requires that the employer prove individual culpability or poor performance to justify a dismissal. In most cases, retailers are not able to identify the exact causes of shrinkage or those employees who may be responsible for the shrinkage. Pep Stores has developed a novel group dismissal model, using a poor performance process, in terms of which a store's entire staff complement is dismissed on the basis of collective responsibility for failing to avoid excessive shrinkage. The Pep model is attractive to retailers because it overcomes the retailer's inability to produce evidence relating to excessive shrinkage. This Study Project seeks to determine whether collective responsibility for shrinkage may be introduced in owner-managed grocery stores and, if not, whether adaptation of the model or new technology might facilitate its introduction. A further objective is to determine whether the applicability of the Pep model correlates to factors such as the size, activity level and complexity of retail stores. Three barriers to the application of the Pep model in grocery retail stores were identified: firstly, the determination of an "acceptable level of shrinkage" that is reasonably attainable; secondly, the conducting of sufficiently accurate stock takes to support dismissals and, thirdly, the existence or creation of circumstances allowing the implementation of collective responsibility for shrinkage. Grocery retailers have no difficulty in identifying an attainable "acceptable level of shrinkage" or in conducting highly accurate stock takes and stock counts. Circumstances allowing the imposition of collective responsibility for shrinkage were, however, clearly not present. Collective responsibility was precluded by the specialised nature of the employees' tasks and a lack of co-responsibility arising from employees' inability to directly observe each other. However, an adapted Pep model is applicable in grocery retail stores at departmental level if the departments are insulated from fraud or error by receiving clerks and cashiers. This insulation may be achieved by implementing joint receiving procedures that involve each department in receiving departmental stock and an increase in cashier monitoring. The introduction of Radio Frequency Identification Technology will ultimately facilitate the implementation of the Pep model through the enhanced insulation of departments. This enhanced insulation is achieved through the ability to track the movement of individual items in stores and the reduction of receiving and cashier error and fraud as a result of the automation of aspects of these functions. This technology, however, is unlikely to be implemented in the short term given the significant cost of RFID tags and the technical and organisational constraints to adoption. Perceptions on the applicability of the Pep model are correlated in smaller stores to total store floor areas, while the applicability of the model in larger stores is correlated to the size of staff complements. This suggests that the model may be ideally applicable in smaller stores, where the total store floor area is relatively smaller and in larger stores, where the staff complements are relatively larger.
AFRIKAANSE OPSOMMING: Oormatige voorraadverlies bedreig die lewensvatbaarheid van kleinhandelaars, veral kruidenierswarehandelaars, omdat hulle met klein winsmarges werk. Een moontlikheid is dat kleinhandelaars werknemers ontslaan wat gesien word as die verantwoordelikes vir oormatige voorraadverlies, maar die Suid-Afrikaanse reg vereis oor die algemeen dat die werkgewer indiwiduele skuld of swak prestasie bewys om ontslag te regverdig. In die meeste gevalle is kleinhandelaars nie in staat om die presiese oorsake van voorraadverlies, of die werknemers wat vir die voorraadverlies verantwoordelik mag wees, te identifiseer nie. Pep Stores het 'n vindingryke groep-ontslagmodel ontwikkel, met gebruik van 'n swakprestasieproses, ingevolge waarvan 'n winkel se hele personeel ontslaan word op grond van kollektiewe verantwoordelikheid weens versuim om oormatige voorraadverlies te vermy. Die Pep-model is aantreklik vir kleinhandelaars, want dit oorkom die kleinhandelaar se onvermoë om bewys te lewer in verband met oormatige voorraadverlies. Hierdie navorsingsprojek probeer vasstel of kollektiewe verantwoordelikheid vir voorraadverlies ingestel kan word in eienaarbestuurde kruidenierswinkels en, indien nie, of aanpassing van die model, of nuwe tegnologie, die invoer daarvan sou kon fasiliteer. 'n Verdere doelstelling is om vas te stel of die toepaslikheid van die Pepmodel korreleer met faktore soos die grootte, bedrywigheidsvlak en kompleksiteit van kleinhandelwinkels. Drie struikelblokke vir toepassing van die Pep-model in kleinhandelkruidenierswinkels is geidentifiseer: eerstens, die bepaal van 'n "aanvaarbare voorraadverliesvlak" wat redelik haalbaar is; tweedens, die uitvoer van voldoende akkurate voorraadopnames om ontslag te steun en derdens die bestaan of skep van omstandighede wat die implementering van kollektiewe verantwoordelikheid vir voorraadverlies moontlik sal maak. Kruidenierskleinhandelaars ondervind geen probleme met die identifisering van haalbare "aanvaarbare voorraadverliesvlakke" of met die uitvoer van hoogs akkurate voorraadopnames en - tellings nie. Omstandighede wat die oplê van kollektiewe verantwoordelikheid vir voorraadverlies moontlik maak, was egter duidelik nie aanwesig nie. Kllektiewe verantwoordelikheid is uitgesluit weens die gespesialiseerde aard van die werknemers se take en 'n gebrek aan mede-verantwoordelikheid weens werknemers se onvermoë am mekaar direk waar te neem. 'n Aangepaste Pep-model is egter toepasbaar in kruidenierskleinhandelwinkels op departementele vlak indien die departemente van bedrog of foute deur ontvangsklerke en kassiere afgeskerm word. Die afskerming kan bereik word deur die implementering van gesamentlike ontvangsprosedures wat elke departement betrek by die ontvangs van departementele voorraad en verskerpte kassiermonitering. Die invoer van Radiofrekwensie-identifikasietegnologie sal uiteindelik die implementering van die Pep-model fassiliteer deur die verhoogde afskerming van departemente. Hierdie verhoogde afskerming word bereik deur die vermoë om die beweging van indiwiduele items in winkels na te speur en die vermindering van ontvangs- en kassierfoute en -bedrog as gevolg van die outomatisering van aspekte van die funksies. Hierdie tegnologie sal egter waarskynlik nie oor die korttermyn toegepas word nie weens die aansienlike koste van RFIO-etikette en die tegniese en organisatoriese beperkings op die invoer daarvan. Persepsies oor die toepasbaarheid van die Pep-model word in kleiner winkels gekorreleer met die totale winkelvloeroppervlak, terwyl die toepasbaarheid van die model in groter winkels gekorreleer word met die grootte van die personeelkorps. Dit suggereer dat die model ideaal toepasbaar mag wees in kleiner winkels waar die totale winkelvloeroppervlak relatief kleiner is en in groter winkels waar die personeelkorps relatief groter is.
Lennesiö, Claes, i Fredrik Gustafsson-Forsberg. "En branschstudie om livsmedelsbranschen". Thesis, Södertörns högskola, Institutionen för ekonomi och företagande, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-16734.
Pełny tekst źródłaIn this paper about grocery stores, we will try to find out how retailers market themselves and what the underlying factors are for the customers when they do their choice of store. To clarify this, we will use some theories such as Porter's five competitive forces and certain types of schools based on the book Marketing Theory by Jagdish N. Sheth, David M. Gardner and Dennis E. Garrett. During the work with this paper we discovered that this is a complicated market, which also will be discussed in later chapters. The purpose of this paper is to gain a deeper insight into how the market looks as the various grocery stores market themselves in different ways, but also be able to identify those factors that are crucial concerning customers choice of store. The research questions for our study were: “How do the grocery stores market themselves towards customers?” “What are the factors that make customers choose a store?” In order to answer our research questions, we have conducted two types of studies. The first one was a qualitative study, where we performed two interviews, one with an informant from a smaller Coop store and one with an informant from a larger Ica store. The second study was a quantitative survey, where we conducted a survey to find out customers requirements etc. Based on the results of our investigations, we set up the result against the theories that we have applied to obtain a theoretically confirmed image of today’s grocery store market. The theories have helped us to gain a clear idea of how the market works. We can see through our investigation that there are some distinct differences based on the size of the store when it comes to how the stores market themselves and where the stores are geographically positioned. Customer’s choice of store consisted largely of opinions involving the stores offering and geographic positioning. However, we have seen from previous research that it is much more than just these factors that made customers choice of stores. To get a clearer image about it, we have developed this to these three different types of customers: The attentive The inattentive The compassionate
Myhrberg, Helene. "Matavfall från matvarubutiker i Umeå : Möjligheter till källsortering och minskat svinn". Thesis, Umeå universitet, Institutionen för ekologi, miljö och geovetenskap, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-88710.
Pełny tekst źródłaChingang, Nde Daniel, i Paul Lukong. "Using the SERVQUAL Model to assess Service Quality and Customer Satisfaction. : An Empirical Study of Grocery Stores in Umeå". Thesis, Umeå University, Umeå School of Business, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-35008.
Pełny tekst źródłaService quality and customer satisfaction are very important concepts that companies must understand in order to remain competitive in business and hence grow. It is very important for companies to know how to measure these constructs from the consumers’ perspective in order to better understand their needs and hence satisfy them. Service quality is considered very important because it leads to higher customer satisfaction, profitability, reduced cost, customer loyalty and retention.
Purpose – The main purpose of this study theoretically is finding out how applicable the SERVQUAL model is in the context of grocery stores and empirically, describe how consumers (students) perceive service quality and whether they are satisfied with services offered by these stores in Umea.
Design/methodology/approach – A self-completion questionnaire was developed from the SERVQUAL instrument and distributed using a convenience sampling technique to students in the Umea University campus to determine their perceptions of service quality in grocery stores.
Findings – From the analysis carried out, it was found out that, the SERVQUAL model was not a good instrument to measure service quality because some of the items under the dimensions overlapped and regrouped under different dimensions from the factor analysis carried out. It also showed some items associated to more than one component.
Some dimensions showed a reliability scale of less than 0.7 which could have been as result of the wordings used in the questionnaires or the number of items used under each dimension. Also, it was found that the overall service quality perceived by consumers was not satisfactory meaning expectations exceeded perceptions and all the dimensions showed higher expectations than perceptions of services.
Research implications – Theoretically, from the findings, it implies that the SERVQUAL model is not the best tool to use measure service quality in grocery stores because the dimensions do not best measure the construct in that context. Practical implications suggest that grocery stores in Umea are not providing the level of service quality demanded by customers. The findings suggest that grocery stores need to improve all the dimensions of service quality from the gap analysis carried out.
Originality/value – This study contributes to the already existing studies examining service quality in grocery stores using the SERVQUAL model and also provides empirical results that could guide management dealing with retail activities to take corrective actions that lead to growth in the company.
Andrée, Erik, i Johan Schütte. "Matavfall från livsmedelsbutiker : - En analys av den kommunala hanteringen i Sverige samt en detaljstudie av förhållandena i Umeå kommun". Thesis, Umeå universitet, Institutionen för ekologi, miljö och geovetenskap, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-34966.
Pełny tekst źródłaKornstad, Anna-Karin, i Jennifer Edbom. "Kundlojalitet inom svensk dagligvaruhandel : En kvalitativ studie om relationen konsument/butikspersonal inom dagligvaruhandel". Thesis, Högskolan i Skövde, Institutionen för handel och företagande, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-12538.
Pełny tekst źródłaProblem: Our study is about consumers' relationship with the store staff in the grocery store, then stores that primarily sell food but also other consumer goods. How the interaction between the consumer and the product is and how the situation looks at consumption are factors Laaksonen (2010) argues affect the commitment level of the consumer experience. We therefore want to study how the relationship with the store staff can affect the consumption situation experienced by the consumer and how it affects the level of commitment, then consumer goods often considered low-engagement products. It needs more studies to create understanding about the impact staff have on the consumer's perception of the relationship, then the relationship is a factor contributing to consumer loyalty. Objective: This study aims to gain greater knowledge of the importance of the relationship with the store staff for the consumer’s experience of loyalty. Loyalty involves many factors, we have chosen to focus on the factor relationships. This will contribute to a better understanding of the consumer's relationship with the store staff as it can help the store to understand how they can work on creating relationships with the consumer. This is important for the store to have an understanding of because the relationship also affects the consumer's relationship with the store, which in turn affects the consumer's loyalty. Method: To gain greater knowledge of how important the consumer experience that the staff in the shop is and what the consumer request of the staff in the relationship, we chose to collect data from consumers and analyze the responses, which in this case was collected by interviews. Secondary data that we used was collected from books and scientific articles. Theory: The main theory that we used was the concept of loyalty and relationship marketing. Conclusion: Prices, opening hours and range are important factors in creating a long-lasting relationship with the store, but for the consumer to choose one store over another the personal treatment from the staff must be good. There are many grocery stores to choose from in the immediate area of consumer, making the elements of prices, opening hours and range not crucial. It is instead the staff and their attitude that becomes a competitive advantage and crucial factor in consumers' choice of store. An accommodating and positive staff makes the relationship stronger and the consumer gets a more positive attitude to the store. Even in cases where consumers do not experience the staff as an important contribution they still experience that an accommodating staff makes the shop more attractive.
Medina, Vega Daniel, i Zumaeta Daniel Alejandro Zavala. "La calidad del servicio de los grocery stores y su relación con la e-satisfaction y e-trust en e-loyalty". Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2021. http://hdl.handle.net/10757/655616.
Pełny tekst źródłaIn the competitive context in which we find ourselves, we can see how something that has been growing for the last 10 years is becoming more and more important: The e-commerce. The positive perception of consumers about the performance of online shopping sites is a key point and has not only become a strategy, but also a differential factor to attract customers. In this sense, exploring the quality of service perceived by consumers in different categories and segments has become one of the main concerns for marketing experts. The objective of this study is to investigate the correlation of the E-S-Qual model and its relationship with the variables: e-satisfaction, e-trust and e-loyalty in the e-grocery store category. The target audience of this research are people who have experience in shopping in the mentioned category and a frequency of not less than twice a month. The data will be obtained from a sample of 400 participants, who will be chosen by the convenience sampling technique. They will be given structured questionnaires with three sections: filter questions, demographic questions and questions related to the variables under study. Likewise, the results will be analyzed by means of a structural equation model, implementing the Partial Least Squares (PLS) technique and the Smart-PLS software.
Trabajo de investigación
Cheng-Fong, Luis, Ana Cruzalegui, Jose Rojas i Carlos Raymundo. "Methodology for the digitalization of advertisement at the point of sale for gross margin increase in the traditional retail trade". International Institute of Informatics and Systemics, IIIS, 2019. http://hdl.handle.net/10757/656359.
Pełny tekst źródłaRetail trade modernization in Peru has displaced the traditional retailer as the first option when it comes to shopping. Supermarkets have grown 45% during the last four years and the new convenience stores gather all competitive advantages required by the sector. Industry has adapted to the new Peruvian in order to cover the needs generated by a digital age offering solutions that give timely information, comfort and modernity when acquiring a new product. In 2017, 414,000 grocery stores were counted in Peru, which were forced to adapt and improve their services. This research project aims to come up with a solution to bring the grocery stores into the twenty-first century, and thus, to increase their gross margin and ensure their continuity. A methodology connecting the requirements of the grocery stores that invest the most in the city of Lima to the needs of the mass consumption companies by means of a platform that digitalizes ads at the point of sale driven by digital advertising is presented here. Currently, the product benefits 40 grocery stores in the city with a new customer service channel that allows to increase their sales by 20%.
Dahl, Sebastian, i Daniar Hamajalal. "Click & collect: En studie kring COVID-19 och dess påverkan i fysiska butiker : En kvalitativ studie angående hur COVID-19 har påverkat fysiska butiker och dess click & collect". Thesis, Södertörns högskola, Företagsekonomi, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-46029.
Pełny tekst źródłaMcQueary, Brandy Jeanette. "Cincinnati Food Security: A Community Assessment". Cincinnati, Ohio : University of Cincinnati, 2008. http://rave.ohiolink.edu/etdc//view?acc_num=ucin1211996556.
Pełny tekst źródłaAdvisors: Jan Fritz PhD (Committee Chair), Rainer vom Hofe PhD (Committee Member). Title from electronic thesis title page (viewed July 16, 2009). Includes abstract. Keywords: Food security; food desert; grocery stores; Cincinnati. Includes bibliographical references.
Price, Robin Anne, i n/a. "Checking Out Supermarket Labour Usage: The Nature of Labour Usage and Employment Relations Consequences in a Food Retail Firm in Australia". Griffith University. Department of Industrial Relations, 2004. http://www4.gu.edu.au:8080/adt-root/public/adt-QGU20040809.154443.
Pełny tekst źródłaPrice, Robin Anne. "Checking Out Supermarket Labour Usage: The Nature of Labour Usage and Employment Relations Consequences in a Food Retail Firm in Australia". Thesis, Griffith University, 2004. http://hdl.handle.net/10072/367290.
Pełny tekst źródłaThesis (PhD Doctorate)
Doctor of Philosophy (PhD)
Department of Industrial Relations
Griffith Business School
Full Text
Shah, Fahid, i Robert Sindakovski. "A study about Social Media Marketing for Local Grocery Stores : How Social media can be used to create a better customer relationship?" Thesis, Linköpings universitet, Företagsekonomi, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-141583.
Pełny tekst źródłaPetrusson, Isabell, i Emma Obberson. "Medarbetarskap inom dagligvaruhandel : Hur icke-finansiella belöningar kan inverka på medarbetarskapet". Thesis, Högskolan Väst, Avd för företagsekonomi, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hv:diva-16612.
Pełny tekst źródłaToday, there is a great deal of competition between stores in the grocery trade, of which the management is in great need of its labor. Empowerment/employeeship is a concept that highlights employees' commitment and responsibility in the workplace. At present, there is an awareness that managers should be able to influence employeeship, however, there are no concrete methods or tools for how employeeships can be affected. In connection with the knowledge that non-financial rewards can affect employees' behavior in the workplace, it arouses interest in whether they can have an impact on employeeship. The purpose of the study is to report on the conditions needed to achieve good employeeship and to find out if non-financial rewards can affect employeeship. The theoretical frame of reference describes theories about employeeship and rewards, including explaining the ‘’employeeship wheel’’ and non-financial rewards. Data collection is based on a qualitative method, where seven store employees have been interviewed. The study showed that openness and trust between employees were factors that contributed to good employeeship. It emerged that responsibility was an important aspect for the employees, both for the creation of commitment but also for getting the employees to stay in the workplace. From this, it could be stated that non-financial rewards in the form of work enrichment and development in the form of varied tasks could be decisive for the employees. Various forms of recognition and positive feedback could be used to create openness and commitment among employees. Social activities could be used to reward employees and could be found to affect employeeship in the form of community. Due to the limitations of the study, no definite conclusions can be drawn. Suggestions for further research are, for example, to study the employeeship based on the size of the stores, study the employeeship from the managers' perspective and study the employeeship in relation to profitability.
Enarsson, Marie. "Minimera matsvinn : En studie om livsmedelsbutikers och kunders arbete och medvetenhet kring matsvinn". Thesis, Stockholms universitet, Institutionen för naturgeografi, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-121113.
Pełny tekst źródłaSweden is a country that is good at taking care of the waste that arises. The amount of food waste is increasing continuously and if nothing happens soon there will be twice as much in 20 years. If sustainable development is to be achieved, the amount of thrown waste must be reduced. Naturvårdsverket (environmental protection agency) has suggested by commission of the government that food waste will decrease by 20 percent by 2020, unlike in 2010. Sweden throws 1.9 million tons of food waste every year. A large part of this is food that actually could have been eaten, if handled differently. Food loss is a global issue, which occurs in the whole world but also in the entire food chain. Various studies show that large quantities of food are discarded unnecessarily every day. It ́s different to reduce food loss in different steps in the food chain, depending on the food loss receiving in the various steps. The longer the products have been in the chain, the more energy and resources have been wasted. This study aims to find out how grocery stores handle food loss but also customers awareness around the topic. Semi-structured interviews with the responsible for the studied section, and "at-town interviews” with the costumers, have been conducted in three different grocery stores to obtain an image of how food loss is managed both at home and in stores. The results showed that food stores are conscious about the subject and have preventive measures in the routine to keep down losses, but they can always be better. At the same time stores will sell as much merchandise as possible which creating a complex world. Customers in the studied stores shows that most people thinking of food loss at home but that they don’t want to or can be interested for the grocery stores wastage. The study also shows that there is a difference between gender and ages, which is a rather interesting result.
Spiegel, John. "Kundlojalitet inom dagligvaruhandeln". Thesis, Högskolan i Borås, Institutionen Handels- och IT-högskolan, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-18153.
Pełny tekst źródłaProgram: Kandidatutbildning i företagsekonomi
Sundström, Lisa, i Tim Mårtensson. "Konsumentuppfattning av livsmedelsbutikers sponsringsaktivitet". Thesis, Högskolan Dalarna, Företagsekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:du-34380.
Pełny tekst źródłaThis study is an examination in the form of a bachelor dissertation by two students at Dalarna University. One of them has studied the retail program and the other one has studied the sport management program. This study merges the two programs by focusing on the effect that grocery stores’ marketing activities in the form of sports sponsorship has on their customers. Sponsorship is described as a form of association marketing where a company can pay for commercial rights, such as a person, company, or event. In this study we focus on grocery stores that utilize sport associations to create brand awareness by sponsoring local sport activities. The purpose of this study is to investigate the consumers attitude towards their local grocery stores from a sponsorship perspective. We want to examine how well the grocery stores have succeeded with their sponsorship by asking customers about their attitude and how they experience the sponsorship of the grocery store where they shop. The study is based on surveys that were distributed outside three different grocery stores in Dalarna. The number of respondents during these four occasions amounted to a total of 90, all with varying age, marital state, sports interest and so forth. The result shows that most of the respondent’s go to the specific grocery store because of the sponsorship activities, but that they generally perceive it as something positive. It also showed differences in perceived attitude depending on the degree of sports interest, number of children and age.
Cavdarovski, Martin, i Christopher Borg. "Cleaning machine : In cooperation with HRI Teknik and Robomatic". Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-34090.
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