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Van, Dreven Amber, i res cand@acu edu au. "Waiting: a critical experience". Australian Catholic University. School of Nursing, 2001. http://dlibrary.acu.edu.au/digitaltheses/public/adt-acuvp12.25072005.
Pełny tekst źródłaGray, Linda Lee. "The lived experience of waiting for counselling". Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1999. http://www.collectionscanada.ca/obj/s4/f2/dsk2/ftp01/MQ37401.pdf.
Pełny tekst źródłaBaek, Jooa. "SERVICE WAITING EXPERIENCE: THE GRANULARITY EFFECT OF QUANTITATIVE INFORMATION ON CUSTOMER REACTIONS TO WAITING". Diss., Temple University Libraries, 2018. http://cdm16002.contentdm.oclc.org/cdm/ref/collection/p245801coll10/id/500787.
Pełny tekst źródłaPh.D.
Waiting for service is inevitable. Service cannot be easily supplied to match fluctuating peaks of demand, and its pre-production is limited. Unfortunately, however, most people do not tolerate waiting well. To effectively deal with the inevitable waiting, service organizations endeavor to manage customer perceptions of the wait using various strategies to make waiting seem short and less wasteful and uncomfortable. Therefore, finding ways to manage customer perceptions of waiting is an essential part of the service experience. To encourage customers to join in and help them remain being patient, service operations provide estimated waiting time. Information on the estimated wait time affects customer expectations and responses, which may further lead to undesirable customer behaviors such as balking (i.e., refusal to wait in line) and reneging (i.e., give up to get the service and leave away from the line). That is, customers’ understanding of quantitative meanings often deviates from the objective value even when the estimated waiting time is well delivered. Therefore, how service providers structure and deliver quantitative information causes customers to differ in their estimation of the time to be waitlisted as well as the expectation of service promptness, and eventually determine their behaviors. Existing research, however, has overlooked how customer experience of waiting is altered by the wait time is communicated as part of strategies for managing waiting for services. While waiting, people will have quantitative information for the duration in both numbers and units. Thus, granularity and its effect on customers’ affective and cognitive responses as well as their waiting behaviors (i.e., joining in, keep staying on, or leaving away from the line) require further investigation in that numbers and units are inseparable and change simultaneously. The purpose of this study was to explore how information, through various psychological mechanisms both cognitive and affective responses, affects waiting behavior. This dissertation consisted of three studies. Study 1 was conducted to investigate how information on delays have a granularity effect on customer perceptions of time estimation for being waitlisted in numerical cognition, particularly depending on its format. Study 2 further explored the effect of information on waiting with communicator’s cooperativeness on balking behavior, and that are incorporated into expectation of the service promptness and anxiety as a part of cognitive and affective responses. Finally, Study 3 examined the effect of information on time delays on reneging behavior with customer mind-sets with matching of cognitive salience of unit (verse number), especially when delays are imposed by the wait staff, and that are incorporated into understanding psychological mechanisms (information processing fluency and anxiety). Study 1 found that providing waiting information in a coarse-grained unit with an interval is not ideal for customers assured to join a queue because they less expected the time on being waitlisted far less shortly. In general, less balking occurs if information is delivered as a single value (than an interval), even the information is delivered in a coarse-grained unit. Therefore, for an in-depth understanding of the granularity effect of information on waiting to be seated, Study 2 was narrowed to use only a single value. Study 2 showed that when information is delivered in a coarse-grained unit with a point estimate by a professionally trained employee, balking is far less common than if the same information is delivered by an unprofessional employee because the professional employee elicits a higher level of expectation of service promptness. With emphasizing the role of the employees, how employees deliver the information in point estimate professionally encourages customers to less balking or more joining a queue even if the information is delivered in a coarse-grained unit (i.e., hours). Finally, Study 3 revealed that more reneging occurred when additional wait time was communicated in a coarse-grained interval than when the wait time was delivered in a fine-grained interval. Furthermore, when the additional wait time was communicated using a coarse-grained (rather than a fine-grained) interval to customers with an abstract mind-set, they felt more anxious and subsequently were more likely to renege. During sequential delays, therefore, information on waiting could be framed at a concrete level (how-laden) to reduce anxiety and further to keep customers stay in line. The insight gained from the three studies is discussed, and theoretical and practical implications presented in conclusion.
Temple University--Theses
Meerabeau, Elizabeth. "Parents in waiting : the experience of subfertile couples". Thesis, Royal Holloway, University of London, 1989. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.360189.
Pełny tekst źródłaStratton-Zimmer, Marilyn Lauren. "Waiting in vain for college admission, experience and effects". Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1997. http://www.collectionscanada.ca/obj/s4/f2/dsk2/ftp04/mq22101.pdf.
Pełny tekst źródłaStratton-Zimmer, Marilyn Lauren Carleton University Dissertation Psychology. "Waiting in vain for college admission; experience and effects". Ottawa, 1997.
Znajdź pełny tekst źródłaAxelsson, Jonatan, i Julia Frandsen. "Att hoppas på det bästa, men vara förberedd på det värsta : Patientens upplevelse på väntan på en organtransplantation". Thesis, Högskolan i Halmstad, Akademin för hälsa och välfärd, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-43744.
Pełny tekst źródłaBackground: Organ transplantation is a routine treatment in modern healthcare. Due to lack of organs in relation to the need, waiting is increased which causes anxiety and fear for patients. When a person is placed on the waiting list, an organ transplant is the last resort since the organ is highly damaged. Aim: The aim was to illustrate the patient’s experience of waiting for an organ transplant. Method: This study is a literature study and have an inductive approach and is based on eight articles. The data was analyzed and categorized in regard to the aim. Results: The result reports three categories and associated subcategories; Feelings about waiting for an organ transplant, The need for support and information and A limited life. Patients experience uncertainty and anxiety during the waiting time and a fear of death alongside hope. The uncertainty grew with lack of information from care givers. Limitations of daily life perceived tough hence the nursing and family support became paramount, all together creating strategies to inspire hope. Conclusion: The literature study shows that the waiting experience for a transplant is similar around the world. There is a need for information and support from nurses, therefore, the nursing sympathy, information and knowledge is essential in creating a safe environment.
Dubyts, Deanna Christine. "The experience of waiting for coronary artery bypass graft surgery". Thesis, University of British Columbia, 1988. http://hdl.handle.net/2429/27716.
Pełny tekst źródłaApplied Science, Faculty of
Nursing, School of
Graduate
Young, Charles. "Waiting for therapy : the personal experience and psychological effects of being on an NHS waiting list for cognitive psychotherapy". Thesis, University of Essex, 2006. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.423569.
Pełny tekst źródłaMercier, Michelle De Shon. ""Music is Waiting For You:" The Lived Experience of Children's Musical Identity". Digital Archive @ GSU, 2012. http://digitalarchive.gsu.edu/msit_diss/100.
Pełny tekst źródłaChamplin, Anne. "Doing time : an ethnographic study of waiting in the cancer treatment experience /". Access Digital Full Text version, 1995. http://pocketknowledge.tc.columbia.edu/home.php/bybib/11750832.
Pełny tekst źródłaIncludes appendices. Typescript; issued also on microfilm. Sponsor: Elizabeth Tucker. Dissertation Committee: Herve Varenne. Includes bibliographical references (leaves 126-132).
Mahn, Victoria Ann 1959. "Family members' temporal perception and mood during an open heart surgery waiting experience". Thesis, The University of Arizona, 1993. http://hdl.handle.net/10150/278368.
Pełny tekst źródłaLewis, Paula A. "Take Your Time:Time Perception and the Experience in Queue Lines". University of Cincinnati / OhioLINK, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1467988493.
Pełny tekst źródłaKhazaei, Mitra [Verfasser]. "Playful Customer Experience - Examining the Integration of Playful Aspects into the Experience of Waiting at Family Physicians’ Offices / Mitra Khazaei". Wuppertal : Universitätsbibliothek Wuppertal, 2014. http://d-nb.info/1063048338/34.
Pełny tekst źródłaAndersson, Sofia, i Anders Holmgren. "Patienters upplevelser av bemötande på akutmottagning : En litteraturöversikt". Thesis, Högskolan Väst, Institutionen för omvårdnad, hälsa och kultur, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hv:diva-4186.
Pełny tekst źródłaRahr, Charlotta, i Jenny Nilsson. "Någon måste dö för att jag ska överleva : Patienters upplevelse av att vänta på organtransplantation". Thesis, Högskolan Kristianstad, Fakulteten för hälsovetenskap, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-19442.
Pełny tekst źródłaBlomqvist, Fanny, i Isabel Ottosson. "Väntan på organtransplantation : En litteraturstudie". Thesis, Karlstads universitet, Institutionen för hälsovetenskaper (from 2013), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-81647.
Pełny tekst źródłaWebb, Tara L. "WAITING FOR MORE CERTAIN AND MORE: A STUDY OF THE RELATIVE EFFECTS OF INCREASING PROBABILITY OF REINFORCEMENT AND MAGNITUDE OF REINFORCEMENT ON WAITING IN AN EXPERIENCE-BASED TASK". OpenSIUC, 2013. https://opensiuc.lib.siu.edu/theses/1175.
Pełny tekst źródłaWalmisley, Ulla. "Exploring the roles and experiences of health managers participating in the appointment systems learning initiative in city health facilities in Cape Town". University of the Western Cape, 2018. http://hdl.handle.net/11394/6730.
Pełny tekst źródłaBackground: The appointment system learning initiative (ASLI) was introduced in 2016 as a way of implementing appointment systems in the City of Cape Town, in response to lengthy waiting times at PHC facilities It was intended as a safe space for learning, and piloted facility-generated planning in which knowledge was shared in workshops over 18 months. Variability in how well appointment systems had taken root was noted at the second feedback workshop. Currently, there is little information on the experiences, perceptions and roles of managers with regard to the initiative, or what unforeseen issues may have had an impact. Aim: This study aimed to reach an understanding of how the Appointment Systems Learning Initiative approach and its implementation was experienced by participating facility and PPHC managers at City Health facilities in Cape Town. This includes an exploration of the roles and experiences of health managers, including their perceptions of the benefits and challenges of the process. Methods: A qualitative, exploratory design was used. Individual, semi-structured interviews were conducted with a sample of twelve facility managers and two PPHC managers. Manager’s roles were analysed deductively according to Mintzburg’s 2009 framework, while other data analysis was inductive. Ethical clearance was obtained from UWC BMREC prior to commencement. Informed consent was obtained from participants and confidentiality was preserved at all stages of research. Results: Managers viewed the learning experience positively and felt that facility-generated planning was preferable to hierarchical imposition of programmes. They found it motivating to learn how other facilities had solved problems and designed their systems. Contextual changes to the health system affected ASLI by increasing the pace and prescriptiveness of implementation, and impeded the capacity for PPHC managers to offer support. Facility managers fulfilled critical leadership roles according to Mintzberg’s model, but the way in which they carried out roles such as delegation, team building or communicating may have affected implementation. Challenges included issues with human resources, insufficient time available for managing implementation, lack of preparation beforehand, insufficient support and contextual changes. Benefits included shorter working hours for staff, better organisation in facilities, shorter waiting times and improved satisfaction for end-users.
Måttgård, Anna, i Tiina Stridh. "I väntans tider : En litteraturstudie om patientens upplevelse av att vänta på en njurtransplantation". Thesis, Högskolan i Halmstad, Akademin för hälsa och välfärd, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-43428.
Pełny tekst źródłaBackground: Kidney transplantation is seen as the main treatment method for terminal kidney failure as it increases both quality of life and longevity of the patient compared to dialysis. The prevalence of kidney failure is increasing worldwide and the demand for kidneys is not meeting the need. Aim: The aim of the study was to highlight the patient's experience while waiting for a kidney transplant. Method: The study was conducted as a literature study with an inductive approach to form an idea of what the research situation looks like in the chosen area. Result: The result is based on nine qualitative articles from seven different countries where four categories emerged: A life that limits, Expectations, Joy and sorrow and Need and importance of support. Common to all articles was that life was limited while waiting for a kidney transplant, which affected the patients both emotionally and physiologically. The longer the patients were on the waiting list, the less hope for a new kidney diminished and the feeling of frustration and anxiety increased. Conclusion: The literature study shows that the need for information from the nurse to patients waiting for a kidney transplant was great. Information created a sense of participation in care which in turn preserved the patient's hope and reduced the experience of anxiety.
Woodhouse, Wendy. "An investigation into the waiting list experience : exploring parents' views of children referred to a Child and Adolescent Mental Health Service". Thesis, University of Wolverhampton, 2007. http://hdl.handle.net/2436/15397.
Pełny tekst źródłaGledhill, Johanna. "The experience and meaning of hope for clinicans and clients in psychological therapy, in relation to waiting times". Thesis, University of Hull, 2018. http://hydra.hull.ac.uk/resources/hull:16582.
Pełny tekst źródłaHansson, Josefine, i Nina Tengdahl. "Patienters upplevelser i väntan på livsviktigt organ : En litteraturstudie". Thesis, Högskolan Väst, Avdelningen för omvårdnad - grundnivå, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hv:diva-15684.
Pełny tekst źródłaKarlsson, Sophie, i Johanna Stenberg. "Den ständiga väntan på en livsförändring : Patienters erfarenheter av att vänta på en organtransplantation - en litteraturstudie". Thesis, Högskolan i Gävle, Medicin- och vårdvetenskap, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-22972.
Pełny tekst źródłaBackground: The number of patients waiting for an organ transplant has increased steadily for the past decades. A prerequisite for a successful transplantation program is of course that the demand for organs gets saturated by a steady supply of the same. This is unfortunately not the case as the gap between supply and demand is increasing, hence prolonging waiting times and negatively effecting the patients’ health and overall prognosis. Aim: Portrait the experiences of patients waiting for an organ transplant as well as conducting a methodological examination of the data collection method used in a selection of articles. Method: A descriptive literature that has examined 13 articles, the majority of articles were qualitative design. Results: Patients' experiences when waiting for an organ transplant is often associated with feelings such as anxiety and depression. Patients experiencing the waiting time to get an organ transplant as long and the experience is that the patient’s life is paused. Experiences which patients describes is that support from family and healthcare professionals are of great importance. Even to meet with other patients waiting for an organ transplant was considered as a support for patients. Patients described that experience of getting information from medical staff about his health situation was important for the patients. The articles selected data collection method consisted of 11 qualitative interview study. Two of the articles had quantitative design where surveys have been used. Conclusion: Patients waiting to undergo an organ transplant often have experience of waiting times are long and with time these patients are anxious and fearful. The patients experienced the support from medical staff is important to the care process and that nurses therefore have an important responsibility to adapt care to individual patient needs.
Higgins, Philip C. "Is the Waiting the Hardest Part?: How Cancer Family Caregivers Experience Quality of Care at the End of Life". Thesis, Boston College, 2013. http://hdl.handle.net/2345/bc-ir:103541.
Pełny tekst źródłaCancer caregivers are key stakeholders across the cancer trajectory, particularly in the final weeks of life and the bereavement period that follows. Current measures are limited in capturing caregiver assessment of the quality of end-of-life (EOL) care. Because none include caregiver perception of patient suffering or prolongation of death, the author sought to develop and validate a new measure of caregiver-perceived quality of EOL care that includes these dimensions. Data for this study comes from Coping with Cancer (CwC), a multisite, prospective, longitudinal study of advanced cancer patients and their caregivers (N=275 dyads). CwC investigators interviewed cancer patients and caregivers prior to the patient's death, and then caregivers again following the patient's death, on a range of psychosocial issues related to EOL care and bereavement. The present study represents a refinement of the author's previous work in developing and validating the Caregiver Evaluation of Quality of End-of-Life Care (CEQUEL) scale, a comprehensive measure of caregiver-perceived quality of EOL care. Factor analysis revealed four distinct factors: Prolongation of Death, Perceived Suffering, Shared Decision-Making, and Preparation for the Death. Each item loaded strongly on only a single factor. The author examined the new measure's factor structure, and evaluated its reliability (using Cronbach's α) and convergent validity (via associations between CEQUEL and key EOL outcomes). CEQUEL and its subscales showed moderate to acceptable Cronbach's α (range: 0.52-0.78). Higher scores (indicating better perceived quality of care) were positively associated with therapeutic alliance (ρ=.13; p≤.05) and hospice enrollment (z=-2.09; ≤;.05), and negatively associated with bereaved caregiver regret (ρ=-.36, p≤.001) and a diagnosis of Posttraumatic Stress Disorder (z=-2.06; p≤.05). Scores did not vary by caregiver characteristics other than religious affiliation, with Catholics scoring lower than non-Catholics, and those without religious affiliation scoring lower than those with an affiliation. Models predicting CEQUEL scores were compared using multiple regression analysis and AICc values. In unadjusted analyses, dying in a hospital, inpatient hospice length of stay (LOS) < 1 week, patients feeling seen as a whole person by their physician, and caregiver religiosity predicted CEQUEL scores. Only dying in a hospital (B=-1.65, SE=0.42, p=0.000) and inpatient hospice LOS < 1 week (B=-1.87, SE=-.69, p=0.008) remained significant in adjusted analysis. These findings suggest that CEQUEL is a brief, valid measure of quality of EOL care from the caregiver's perspective. This study also identifies key factors that can be modified to improve caregiver evaluation of quality of care and associated bereavement outcomes. CEQUEL is the first scale of its kind to include perceived suffering and prolongation of death. If validated in future work, it may prove a useful quality indicator for the delivery of EOL care and a risk indicator for poor bereavement adjustment. Implications for research, clinical practice and policy are discussed
Thesis (PhD) — Boston College, 2013
Submitted to: Boston College. Graduate School of Social Work
Discipline: Social Work
Karlsson, Terese. "Improvements within patient experience during MRI". Thesis, KTH, Människa och Kommunikation, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-209939.
Pełny tekst źródłaMR är en av de största och mest växande medicinsk bildgivande teknikerna som finns. Även om tekniken är helt ofarlig är det många patienter som lider av ångest kopplad till undersökningen. Genom att förbättra patientens upplevelse kan man förbygga den ångesten, då kommer också patienten kunna ligga mera still under undersökningen och därför kommer bilderna kunna förbättras utan att ändra tekniken.Datainsamlingen bestod av deltagande observationer på fyra olika röntgenavdelningar tillsammans med sex stycken intervjuer med både röntgensköterskor och personal som jobbar med MR-tekniken. Detta för att få en inblick i jobbet runt en MR undersökning och problemtiken som patienterna upplever. Datainsamlingen resulterade i tre olika förbättringsområden: väntrummet, undersökningsrummet och headsetet som patienten använder under MR-undersökningen. Dessa förbättringsområden parades ihop med förbättringsförs-lag och validerades sedan med en MR speciallist, en utvecklare och en röntgensköterska.Slutsatsen var att det idag görs mycket för att förbättre miljön i undersökningsrummet, även om mycket mer kan göras. Väntrummet, och andra sidan, har inte varit föremål för varken studier eller förbättringar och därför behöver uträkningar göras på hur stor vinst det skulle vara med en förbättrad miljö där för att veta hur mycket resurser som kan läggas på det. Till sist kan det konstateras att det finns potentiella lösningar för hur ett bättre headset skulle kunna skapas, men eftersom de förslagen som genererats i den här studien är så tekniskt avancerade behövs mer forskning för att kunna realisera lösningarna.
Hillsäter, Johansson Emmely, i Jannicke Hallenborg. "Patienters upplevelser i väntan på en levertransplantation". Thesis, Kristianstad University, School of Health and Society, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-6763.
Pełny tekst źródła
Bakgrund: Väntelistorna för de patienter som står i kö för en levertransplantation blir allt längre i alla länder runt om i världen. Väntetiden upplevs för patienterna som en psykiskt och socialt påfrestande tid eftersom det är oklart om och när ett organ som passar blir tillgängligt. Det är viktigt att sjuksköterskan antar utmaningen att möta lidandet och den lidande människan och bidra till att minska detta. Syfte: Syftet med litteraturstudien var att belysa och beskriva patienters upplevelser i väntan på en levertransplantation. Metod: Litteraturstudien bygger på totalt 10 kvalitativa och kvantitativa vetenskapliga artiklar. Resultat: Att bli uppsatt på väntelistan för en ny lever upplevdes av många patienter som en enorm lättnad och de fick en känsla av hopp samtidigt som det innebar en fysisk och psykisk begränsning i tillvaron. Rädsla och ångest på grund av ovissheten var också ett stort problem för deltagarna. Informationen och stödet ansågs vara viktigt under väntetiden. Diskussion: Upplevelsen av förändrad självbild och identitet, ångest samt behovet av information och stöd i väntan diskuterades och kopplades samman med Joyce Travelbees omvårdnadsteori samt sjuksköterskans kompetens. Slutsats: För att kunna utveckla omvårdnaden kring patienter som väntar på en levertransplantation krävs det mer forskning som belyser upplevelsen av väntan före en levertransplantation.
Background: The number of patients on waiting lists for a liver transplant is growing in all countries around the world. These patients experience the waiting as a psychologically and socially stressful time, because it is unclear if and when a suitable organ will become available. It is important for the nurse to try to relieve the suffering of these patients. Aim: The purpose of this study was to illustrate and describe patients' experiences while waiting for a liver transplant. Method: This literature study was based on a total of ten articles describing research performed using qualitative and quantitative methods. Results: Being put on the transplant waiting list gave the patients feelings of substantial relief and hope, but at the same time involved physical and mental limitations in their daily lives. Fear and anxiety due to the uncertainty of the situation was also a significant problem for the liver candidates. Information and support was regarded as important during the waiting time. Discussion: The experiences of a changed self-image and identity, anxiety, and the need for information and support were discussed and linked to Joyce Travelbee’s nursing theory and to the skills of nurses. Conclusion: To be able to develop nursing care related to cases involving liver transplants, more research is needed to highlight the things the patients experience while waiting to undergo such surgery.
König, Maria, i Heidi Rönnqvist. "Patienters upplevelse om den förbokade återbesökstiden, väntetiden och personalens bemötande. Vårdpersonals upplevelse efter införandet enligt Lean-modellen på en Ortopedmottagning". Thesis, Uppsala University, Department of Public Health and Caring Sciences, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-126201.
Pełny tekst źródłaSyfte: Utvärdering av hur patienter upplever den förbokade återbesökstiden, väntetiden samt personalens bemötande vid återbesöket. Syftet är även att undersöka hur personal på ortopedens nyinrättade ”snabbmottagningen” vid AS upplever stress, patientflöde samt telefonförfrågningarna, efter införandet enligt Lean-modellen
Metod: Deskriptiv kvantitativ enkätstudie. Slumpmässigt urval utfördes på patienter och av hundra procent (n=55) tillfrågade, deltog fyrtionio procent (n=27). Av hundra procent tillfrågad personal (n=14), deltog sextiofyra procent (n=9). Urvalet utförde avdelningschefen.
Resultat: Utvärderingen av patienternas upplevelser av planerad återbesökstid, bemötande och väntetid på snabbmottagningen var generellt mycket bra. Personal på ortopedmottagningens snabbmottagning upplevde ingen större förändring efter införandet enligt Lean-modellen.
Slutsats: Resultatet visar att patienterna upplevde den planerade återbesökstiden generellt mycket bra. Personalens upplevde inte att arbetet förändrats. Fler och större studier behövs för att utvärdera organisationsförändringar som initierats av Lean-modellen.
Aim: Evaluation of paitents’ experiences of the prebooked time for next appointment, the waiting time and the staff’s treatment at the next appointment. The aim is also to examine how the staff at the newly established orthopedic “quickreception” at the Uppsala University hospital experience stress, patientflow and the telephonerequests, after the introduction according to the Lean-model.
Method: Descriptive quantitative inquirystudy. Patients were selected randomly and out of one hundred percent (n=55) who were asked, fortynine percent (n=27) participated. Out of one hundred percent (n=14) of the staff asked, sixtyfour percent (n=9) participated. The selection was made by the head of the ward.
Results: Evaluation of the patients’ experiences of the planned time for next appointment, treatment and waiting time at the “quickreception” was generally very good. The staff at the orthopedic “quickreception” did not experience a big change after the introduction according to the Lean-model.
Conclusion: The results show that the patients experienced the planned time for next appointment generally very good. The staff did not experience that the work had changed. More and larger studies are needed to evaluate changes of organisations that were initiated by the Lean-model.
Sparks, René Liezel. "Exploring the clients’ experience of Primary Health Care services prior to and post the implementation of appointment systems in City Health Clinics, Western Cape, South Africa". University of the Western Cape, 2018. http://hdl.handle.net/11394/6731.
Pełny tekst źródłaLong waiting times have, for many years, been synonymous with primary health care in South Africa, and this is evident by the long queues and consistent client dissatisfaction. There are multiple contributing factors that exacerbate waiting time in Primary Health Care (PHC) facilities such as shortage of health care providers, increase in the uninsured population and South Africa’s quadruple burden of diseases. Health establishments have initiated numerous strategies to reduce long waiting times with varying degrees of success. These strategies have mostly been quantified and linked to indicators to measure their level of success in relation to quality healthcare. This research explores the clients’ perception of one such intervention, which is the implementation of an appointment system in primary care facilities in the City of Cape Town. Qualitative, exploratory descriptive methods were used to gain understanding of the impact the appointment system has had on the clients’ experience of attending health care services. The researcher also explored how clients perceive their role with regard to the shaping of their clinic’s appointment system. Semi-structured in-depth interviews were conducted with fifteen purposively sampled clients from five City Health clinics, who have implemented an appointment system through the guidance of the Appointment System Learning Initiative (ASLI). Maximum variation in sampling ensured the inclusion of small, medium and larger facilities within different geographical settings. Data analysis was done using a thematic coding approach, the themes were derived from the emerging data and were used to guide the researcher in gaining a rich picture of the clients’ experiences within the clinics. Ethical approval was requested and received from both the University of the Western Cape (UWC) and City Health prior to engaging any participants.
Walman, Anna, i Pia-Marie Abrahamsson. "Upplevelsen av att stå i transplantationskö ur ett patient- och anhörigperspektiv : en studie av självbiografier". Thesis, University of Skövde, School of Life Sciences, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-1077.
Pełny tekst źródłaVäntan på transplantation kan vara en komplex situation för patient och anhörig. Studiens syfte var att belysa vad patienter och deras anhöriga upplever när de står i kö för en organtransplantation. Metoden som användes var en kvalitativ ansats där fyra självbiografier lästes och analyserades.
I resultatet framkom att upplevelserna startade med beskedet om att transplantation var nödvändig för den fortsatta överlevnaden, tills beskedet om transplantation kom och patienterna lades in för operation.
Analysen av den insamlade datan resulterade i fem kategorier: Insikten om sjukdomens allvar, Mellan hopp och förtvivlan, Tankar kring döden, Samvetskval och Ett efterlängtat besked. Resultatet kan användas till att öka förståelsen hos vårdpersonal för vad patienterna och deras anhöriga genomgår känslomässigt under deras väntan på organtransplantation.
The waiting period for organ transplantation can be a complex situation for patients and their relatives. The purpose of the study was to enlighten the experiences of patients and their relatives when they stand in queue for organ transplantation. With a qualitative attempt four autobiographies were read and analyzed.
The result showed that the experiences started with the information that transplantation was essential for the patients’ continuance of life, to when they were hospitalized for the operation.
The analysis of the data resulted in five categories: The insight about the gravity of the disease, Between hope and despair, Thoughts surrounding death, Qualms of conscience and A call much longed for. The result can be used to increase the understanding for what patients and their relatives go through emotionally during their wait for organ transplantation among the nursing staff.
Robayo, Rubilin. "Faktorer som påverkar patienters upplevelser av vistelsen på akutmottagningen". Thesis, Sophiahemmet Högskola, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:shh:diva-2174.
Pełny tekst źródłaImsirovic, Ajdin, i Karin Elgmark. "När är det min tur? : Patienters erfarenheter av att vänta på organtransplantation". Thesis, Högskolan i Skövde, Institutionen för hälsovetenskaper, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-19269.
Pełny tekst źródłaBackground: When an organ's ability to meet the body's needs decreases, this has an impact on the patient's daily life, which requires contact with the health service. The disease picture is complex and the treatment of organ failure eventually becomes an organ transplant. The transplant process is long and consists of treatments and screening that affect the body both physically and mentally. However, the demand of organs is bigger than the supply, which means waiting indefinitely for the patient. Aim: To describe patients' experiences of waiting for an organ transplant. Method: Literature-based study based on eleven scientific articles with a qualitative approach and one article with a quantitative approach and one with a mixed method. Results: The analysis revealed three categories; Life feels constantly insecure, enduring struggle, support from close networks with nine sub-categories. Discussion: Life while waiting for an organ transplant involves massive suffering and limitations in everyday life. The limitations of everyday life create a need of support from the patient's environment, including the nurse. In order for the nurse to be able to support the patient during the transplant process, it’s of big importance to understand how patients experience everyday life while waiting for an organ transplant.
Freckmann, Karin, i Kicki Wallingstam. "Patienternas upplevelse av såromläggning på primärvårdsjour". Thesis, Linnéuniversitetet, Institutionen för hälso- och vårdvetenskap (HV), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-48635.
Pełny tekst źródłaAbstract Background: The personal at primary shelter assist all primary care centers patients when they need with wound dressing care during the weekends when their own primary care center is closed. The patients are booked by their primary care center to the primary shelter. Purpose: The purpose was to illuminate the patient’s experience of wound care dressing at primary shelter. Method: An inductive qualitative method was used. Both questionnaires and telephone interviews was made. Questionnaires were answered by the patients who came to primary shelter for wound care dressing. The interviews were performed by semi structured telephone interviews. The questionnaires and interviews were analyzed with manifested qualitative content analysis. Results: At the analyzing of results there were categories that was obtained as execution and dressings and care meeting on the primary care center. The patient were pleased with the treatment from the personal at the primary shelter, the personal was considered nice, professional and efficient during the wounds dressing. Time of waiting describes by the patients as minimal or no waiting at all. The experience of wounds dressing was different among the patients of their experience between their primary care center and the primary shelter was the patient pleased by their experience on the primary shelters operation with the wounds dressing. The patients experienced a great attitude towards the primary shelter. Conclusion: Patients experience being well treated at the primary care emergency service. The waiting times are perceived as minimal or non-existent. The performance of wound dressings at the primary care emergency service was perceived as more time-efficiently performed and the dressings were applied better in comparison to other care units, according to the patients' statements.
Jönsson, Julia, i Camilla Tengberg. "Upplevelsen av att vänta på en organtransplantation : En studie ur patientens perspektiv". Thesis, Högskolan i Borås, Institutionen för Vårdvetenskap, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-17599.
Pełny tekst źródłaProgram: Sjuksköterskeutbildning
Hammarbäck, Annika. "Patienters upplevelser av att vänta på en akut neurokirurgisk operation : en kvalitativ intervjustudie". Thesis, Sophiahemmet Högskola, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:shh:diva-2732.
Pełny tekst źródłaIn Sweden, neurosurgical patients are treated at six different clinics around the country. The neurosurgical clinics perform both scheduled and acute surgical procedures. At times, acute surgical procedures can be delayed and patients are forced to wait. This requires knowledge for the nurse who cares for these patients on how to treat, inform and communicate with the waiting patient. The aim of the study was to describe patients’ experiences of waiting for an acute neurosurgical procedure. A qualitative method with an inductive reasoning was selected. Semi-structured interviews were chosen as an approach for data collection. Six patients participated in individual interviews performed during the months of February through May 2016 at a neurosurgical clinic in Sweden. The collected data was analyzed with a manifest content analysis. The result of the study shows that the patients lacked information about their situation during the time they waited for surgery, which lead to in feelings of uncertainty and anxiety. Some patients felt exposed, leading to strong emotions such as loneliness, disappointment and anger. The long preoperative fast enhanced the negative feelings. Although the patients expressed feelings of anxiety and anger, they seemed to accept their situation as they understood the reasons for the long wait. They experienced the health professionals as helpful, proficient and with a positive attitude, which gained the patients trust. The conclusion of the study is the importance of patient information and communication between patient and health professionals to create a trusting relationship and well-being for patients in an exposed situation.
Persson, Emma. "Ett väntrum med identitet : En studie i hur väntrummet kan skapa en tydligare länk mellan besökare och myndighet". Thesis, Mälardalens högskola, Akademin för innovation, design och teknik, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-20004.
Pełny tekst źródłaThe aim of this thesis was to study the Swedish Migration Board’s waiting room at the Asylum Examination Unit in Flen and how it is used, in order to identify the room’s deficiencies and opportunities for improvement. The aim has also been to develop a design proposal that create a distinct identity for the room and that contribute to a stronger link between visitors and authority. A greater understanding of the waiting room has been created through methods such as observations, site analysis, notations, interviews and environmental analysis, and it has been observed that there is a lack in terms of the room’s recognition and identity. A design proposal has been developed with the help of literature and results from methods. This proposal is a clear recognition in terms of the Swedish Migration Board’s graphical profile. The area is used in a more effective manner and more features are now available in the room than before. The thesis work is for the Degree of Bachelor in Information Design, specializing in Spatial design.
Sunhede, Magdalena, i Nina Sandberg. "Patienters upplevelser av ett akutmottagningsbesök". Thesis, Uppsala University, Department of Public Health and Caring Sciences, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-112508.
Pełny tekst źródłaThe pressure is getting tougher on Accident and Emergency departments. Therefore it is crucial to study how the patient’s perceive their visit to the Emergency department. Knowledge about this enables improvement of routines, patient participation and patient safety. The purpose of the study was to investigate patient’s experiences of their visit at the Emergency department.
A descriptive design was used. Patients (n=91) who visited the Emergency department at Uppsala University Hospital during two weeks in October 2009, answered a questionnaire. The questionnaire consisted of 13 questions about the visit, waiting time and information.
The result showed that most of the patients found that the waiting time was acceptable and they perceived that the staff was competent and professional. On the other hand most patients perceived that they did not receive enough information of the prioritization of the patients in the Emergency department and information about expected waiting time.
The study result shows that one part of the patient didn´t get information about expecting waiting time and the order of priority and the conclusion was that the study shows that the majority of the patients perceived their Emergency department visit as positive.
Dahl, Sandra, i Sträng Emma Jönsson. "Upplevelsen av att vänta på en organtransplantation". Thesis, Kristianstad University College, School of Health and Society, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-6406.
Pełny tekst źródłaBakgrund: Få områden inom dagens medicin står inför så många och svåra etiska problem som transplantationskirurgin. De svårt sjuka människor som får möjligheten att genomgå en transplantation får chansen till ett nytt liv. Det är viktigt att sätta sig in i hur patienten upplever väntan för att som vårdpersonal kunna ge ett bra bemötande och en god omvårdnad. Syfte: Syftet med litteraturstudien var att ur ett patientperspektiv beskriva den känslomässiga upplevelsen av att vänta på en organtransplantation.Metod: Litteraturstudien bygger på åtta kvalitativa vetenskapliga artiklar. Resultat: Att vänta på en organtransplantation beskrevs som smärtsamt samtidigt som det gav patienterna tid att förbereda sig. Sjukvården kunde hjälpa till att hantera väntan genom att anpassa informationen till varje individs tempo och behov. Stöd från familj,sjukvårdspersonal och medpatienter var viktigt för att orka vänta på transplantationen. Att bli placerad på transplantationslistan gav patienterna en ny chans och ett nytt hopp. Patienterna pratade om betydelsen av att göra varje dag meningsfull. Diskussion:Resultatet har knutits samman med Aaron Antonovskys hälsoteori KASAM som utgårfrån de tre centrala begreppen, Begriplighet, Hanterbarhet och Meningsfullhet. Slutsats:För att omvårdnaden kring transplantationspatienterna ska kunna utvecklas ochförbättras krävs det idag mer forskning. Forskningen är begränsad gällande patientensupplevelse av tiden före en organtransplantation.
Background: Few areas in medicine today are facing so many difficult ethical problems as transplant surgery. The seriously ill people who get the opportunity to undergo a transplant surgery will get the chance for a new life. It is important that health care professionals understand how patients experience waiting so that they can give good treatment and good care. Aim: The aim of the literature study was to describe the emotional experience of waiting for an organ transplant from a patient perspective. Method: The literature study was based on eight research articles with qualitative method. Result: To wait for an organ transplant was described as painful, but at the same time it gave the patients time to prepare. Health care professionals could help the patients deal with the wait by adapting the information to each individual's pace and needs. Support from family, medical staff and fellow-patients were important to get the energy while waiting for the transplantation. To be placed on the transplant list, gave the patients a new chance and new hope. Patients talked about the importance ofmaking each day meaningful. Discussion: The results have been linked together with Aaron Antonovsky’s health theory, KASAM wich is based on three key concepts: Comprehensibility, Manageability and Meaningfulness. Conclusion: Research is limited concerning how patients experience time before an organ transplant. To develop and improve the care to this patient’s requires further research.
Eckerberg, Maria. "Patient self-registration : Design of a digital tool for an emergency department". Thesis, Linköpings universitet, Institutionen för datavetenskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-140157.
Pełny tekst źródłaRunslätt, Emilia, i Lovisa Sundqvist. "Minska ångest i väntrumsmiljöer med belysning : Effekten av ljusnivå, ljusupplevelse och fönster ur ett patientperspektiv". Thesis, Tekniska Högskolan, Högskolan i Jönköping, JTH, Byggnadsteknik och belysningsvetenskap, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-45164.
Pełny tekst źródłaWaiting rooms and anxiety have a strong connection with each other. Most of the Sweden's population visit a waiting room as patient at least once a year. At present, the lighting is primarily planned for the health professionals´ needs and conditions. Because of this, the lighting environment and the waiting room experience for patients suffers. To be able to create satisfying waiting room environments, this study wants to examine whether there is a connection between anxiety and light level. Also, it studies how the light will be experienced and if windows with views affects patient’s anxiety. The study examined the influence of low and high illuminance and the influence of windows on anxiety. In addition, it was investigated how different room shapes and lighting solution affect the experience of the light environment and the environmental impact on the mood. With the help of a prestudy, an experiment could be designed where four different light scenes were tested. To investigate whether windows and views have an impact, two types of test rooms have been created: one with windows and one without windows. The participants in the study consisted of 16 women and 8 men with a mixture of students and professionals who had to answer 5 questionnaires. The questionnaires were developed from well-validated methods to get answers from the participants regarding how they have felt the last two weeks. Also, how the participants felt and experienced the light scenes during the experiment, in order to be able to answer the questions of the study. The result showed no significant differences regarding the effect of illuminance or window on anxiety. The result showed however that there were significant differences in the light experience when it comes to brightness, safety, colour of the light and glare. The conclusion of the study is that the lighting can affect the light experience and the mood. But more research is needed when it comes to illuminance and windows and views impact on anxiety.
Gustafsson, Hilda. "Affective Waiting: Experiences of Family Reunification in Sweden". Thesis, Malmö universitet, Fakulteten för kultur och samhälle (KS), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-21957.
Pełny tekst źródłaSvensson, Margita. "Patients´ experiences of mood while waiting for day surgery". Licentiate thesis, Örebro universitet, Institutionen för hälsovetenskaper, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-52058.
Pełny tekst źródłaAlternativ benämning av serie
Örebro Studies in Care Sciences
Erlandsson, Hannes, i Jesper Hansen. "Now Loading... : Att designa för en mer positivt upplevd väntetid i en för smartphones ständigt omväxlande användarmiljö". Thesis, Högskolan i Halmstad, Akademin för informationsteknologi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-42662.
Pełny tekst źródłaThe recent years have seen smartphone use grow to become the most popular way to access the web. With this, waiting online has also become increasingly affected by surrounding factors connected to context, for example through visual and auditory distractions. In the study, we explore necessary design-choices in order to adapt the design to the increasingly varied surroundings and distractions in a smartphone environment and to reduce the user(s) perceived waiting time. We explore and evaluate ways to design with the purpose to shorten the user(s) perceived waiting time and therefore lead to a more positive user experience during smartphone use. The study’s contribution results in three design suggestions for how loaders can be designed for a better perceived waiting time within a mobile user context with external distractions in mind.
Tilldelad pris för bästa kandidatuppsats inom informatik vid Högskolan i Halmstad år 2020.
Rotter, Rebecca Victoria Elizabeth. "'Hanging in-between' : experiences of waiting among asylum seekers living in Glasgow". Thesis, University of Edinburgh, 2010. http://hdl.handle.net/1842/5839.
Pełny tekst źródłaGustafsson, Petra, i Teresia Hultkvist. "I väntan på en ny njure : Individens upplevelse". Thesis, Högskolan i Halmstad, Sektionen för hälsa och samhälle (HOS), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-25515.
Pełny tekst źródłaChronic kidney failure is increasing every year and at end-stage renal disease kidney transplantation is seen as the first choice of treatment. The need for donated kidneys is greater than the supply, leading to a long wait for the individual. The study aimed to describe individuals' experiences while waiting for a kidney transplant. The method was a literature study where ten scientific articles were reviewed and analyzed. The analysis revealed three themes that formed the result: treatment in order to survive where the dialysis treatment was seen as a limitation in life and made it difficult to live as they did before, feel hope where the transplantation was something to hope for, a way to get out of dialysis and regain the old life, and feel hopelessness where fear that the kidney transplant would never happen and feelings of being on hold while waiting arose. The conclusion is that the treatment affected the experience of waiting and it led to the feeling of being on hold, the central focus of life was the transplant that would improve their lives. To improve the situation of people waiting for a transplant, there is a need for research on how nurse's attitude can support individuals in anticipation.
Hjort, Jennifer, i Emelie Olsson. "I väntan på frihet : En litteraturbaserad studie som belyser dialysbehandlade patienters upplevelser av att vänta på en njurtransplantation". Thesis, Högskolan Väst, Avdelningen för omvårdnad - grundnivå, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hv:diva-11277.
Pełny tekst źródłaJonsson, Elin, i Emma Larsson. "En oviss väntan nära döden : Patienters upplevelse i väntan på en hjärt- eller levertransplantation". Thesis, Högskolan i Skövde, Institutionen för hälsa och lärande, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-13119.
Pełny tekst źródłaDen, Otter H. M. Rita. "There is a woman behind the breast, women's experiences of waiting for a diagnosis of breast cancer". Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2000. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape4/PQDD_0028/MQ49169.pdf.
Pełny tekst źródłaTana, Vuyiswa Veronica. "Experiences of chronic patients about long waiting time at a community health care centre in the Western Cape". Thesis, Stellenbosch : Stellenbosch University, 2013. http://hdl.handle.net/10019.1/80332.
Pełny tekst źródłaENGLISH ABSTRACT: The objectives of this study were to explore patients’ experiences about long waiting time at the Vanguard Community Health Care Centre in the Western Cape and to explore possible solutions for this problem from the patients’ perspective. A qualitative research approach was applied. A sample size of (n=12) was drawn from a total population of 2829 (N=2829) using a non-random convenient sampling technique. A semi-structured interview guide was designed based on the objectives of the study and validated by experts in the field before data collection took place. Approval for the study was obtained from the Ethics Committee at the faculty of Health Sciences, Stellenbosch University and from the facility manager of health centre where the study was to be undertaken. The presentation of the results was categorised into themes and sub-themes that emerged from the data analysis. According to the findings in chapter 4 the themes that emerged were: Causes of long waiting time Areas of concern where waiting occurs most Emotions experienced when waiting long for service Possible solutions to waiting long for service The findings support the conceptual framework developed for the purpose of this study which includes the Patient’s Bill of Rights, the Principles of Batho Pele, Quality Care, Patients’ Representation and Patient satisfaction. The results of the study suggests that the conceptual framework needs to be implemented as a guideline to address the problems of long waiting time with the input from the participants’ opinions about possible solutions to be incorporated to the problem of long waiting time at the community health centre.
AFRIKAANSE OPSOMMING: Die doelwitte van die studie was om pasiente se gevoelens oor lang wagtye by Vanguard Gemeenskapsgesondheidsentrum in die Wes-Kaap te ondersoek en om moontlike oplossings vir hierdie probleem vanaf die pasient se perspektief te bepaal ‘n Kwalitatiewe navorsingsbenadering is gebruik. ‘n Steekproefgrootte van (n=12) is verkry vanaf ‘n totale bevolking van 2829 (N= 2829) deur die gebruik van ‘n nie-ewekansige gerieflike steekproefneming tegniek. ‘n Semi-gestruktureerde onderhoudgids is ontwerp gebaseer op die doelwitte van die studie. Die onderhoudgids is geldig bevind deur spesialiste in die gebied voor data insameling plaasgevind het. Goedkeuring vir die studie is verkry van die Etiese Komitee by die Fakulteit Gesondheidswetenskappe, Stellenbosch Universiteit en van die bestuurder van die gesondheidsentrum waar die studie uitgevoer sou word. Resultate is rangskik in temas en subtemas wat afgelei is van die data analise. Die volgende temas is bepaal vanuit Hoofstuk 4 se bevindinge: Redes vir lang wagtye Areas waar lang wagtye voorkom Emosies ondervind wanneer lank gewag moet word vir diens Moontlike oplossings vir lang wagtye Die bevindinge ondersteun die konseptuele raamwerk ontwikkel vir die doel van die studie wat die Handves van Regte vir pasiente, die beginsels van Batho Pele, Kwaliteitsorg, Pasient verteenwoordiging en Pasienttevredenheid insluit. Die bevindinge van die studie dui aan dat die konseptuele raamwerk geimplementeer moet word as riglyn om die probleme wat ervaar word met lang wagtye aan te spreek. Die deelnemers se menings oor moontlike oplossings moet deel moet wees van die aanspreek van die probleem van lang wagtye in die gemeenskapsgesondheidsentrum.
Thureson, Jenny. "Reducing the turnaround time in the histopathology service : - Experiences of an improvement process". Thesis, Högskolan i Jönköping, The Jönköping Academy for Improvement of Health and Welfare, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-27188.
Pełny tekst źródłaStort fokus riktas idag på att kartlägga och reducera väntetider inom cancervården. För långa och variabla svarstider fördröjer behandlingsstart och väntan innebär dessutom psykiskt lidande. Syftet med förbättringsarbetet var att etablera en effektiv och stabil patologiprocess med kortare svarstider, utöka kundsamverkan samt bygga kunskap om interna processer för att lägga grunden till en lärandemiljö. Målet var att senast den 31 december 2014 höja andelen besvarade vävnadsprover från 50 % till 90 % inom 15 dagar. Studien av förbättringsarbetet syftade till att identifiera faktorer som påverkar införandet av nya arbetssätt. Såväl kvantitativa som kvalitativa metoder användes för att uppnå målen; förbättringskunskap kombinerades med lean-inspirerade metoder och två fokusgrupper där data analyserades med kvalitativ innehållsanalys. Målet att höja andelen vävnadsprover som besvarades inom 15 dagar på 90 % uppnåddes inte för samtliga provtyper, men tydligt förbättrade svarstider noterades. Kundsamverkan och visualisering av processerna hade en positiv effekt på personalen. Studien resulterade i sex viktiga faktorer; kompetens, inställning, återkoppling/feedback, interaktion, patient- och kundfokus och resurser. Motiverad och engagerad personal är nyckelframgångsfaktorer i förbättringsarbeten i motsats till resursbrist och människor som motsätter sig förändring. För att på sikt uppnå högt uppsatta mål krävs fortsatta förbättringsinitiativ som involverar optimering av både personalresurser och instrumentering.