Artykuły w czasopismach: „Department stores”

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Lyu, Moonsang. "Evaluation for Imported luxury Brand’s Preference impact on Store Attribute and Loyalty in DPT Store : Focus on DPT Store located in Seoul". Korea Association for International Commerce and Information 24, nr 4 (31.12.2022): 243–68. http://dx.doi.org/10.15798/kaici.2022.24.4.243.

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This study first examines the current status of imported luxury brands, which account for an absolute portion of sales in department stores due to their continuous growth, and based on this, attempts to identify differences in preference for each imported luxury brands that currently occupy a major position in department stores. Second, the effect of preference for imported luxury brands in department stores on the evaluation of store attributes of department stores, and finally, the effect on store loyalty. This is to investigate the practical effects of imported luxury brands that department stores fully concentrate to introduce on department stores. In addition, by examining the influence of each imported luxury brands in department stores, so far, only the size of sales or efficiency. We would like to suggest a new method for the specific contribution to imported luxury brands that have been evaluated. Through this, we intend to suggest a rational strategy for the indiscriminate competition for imported luxury brands in domestic department stores and help set priorities for brand introduction. The research study collected 170 responses from May 15 to June 12, 2022, and conducted SPSS v. The data collected through the 21.0 statistics package program were statistically processed. Research Results: First, among imported luxury brands in major department stores in Korea, the most preferred by consumers were Hermes, Louis Vuitton, Chanel, and Gucci…. appeared in order. Second, the preference of imported luxury brands for all survey subjects had a positive effect on the evaluation of store attributes and loyalty to department stores. Third, imported luxury brands in department stores had a positive influence on the evaluation of department store attributes. As a result, it was confirmed that the higher the store attribute evaluation according to the imported luxury brand make the higher the loyalty to the department store. Currently, when introducing imported luxury brands in department stores, it suggests a strategy that can consider priorities according to consumer preferences, and at the same time suggests that imported luxury brands are an important factor in enhancing department store attributes and loyalty to department stores.

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Keire, Mara. "Shouting Abuse, Harmless Jolly, and Promiscuous Flattery: Considering the Contours of Sexual Harassment at Macy's Department Store, 1910–1915". Labor 19, nr 1 (1.03.2022): 52–73. http://dx.doi.org/10.1215/15476715-9475716.

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Abstract As the white slavery scare peaked in the United States in the early 1910s, department stores consistently figured among the most menacing sites mentioned by muckrakers for corrupting women’s morals. Worried about the reputation of departments stores in general and Macy’s in particular, the Straus brothers commissioned an anti-vice association, the Committee of Fourteen, to investigate why shopgirls might “go wrong.” Three women went undercover at Macy’s and reported on their experiences as department store employees. Their collected reports exposed the micropolitics of power that made some departments difficult places for women to work. This article alternates between general discussions of department stores and their workplace culture and specific case studies detailing how two male managers abused their power and the limited ways in which women could respond.

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ÖZTEKİN, Mertcan. "PARİS LE BON MARCHÉ DEPARTMANLI MAĞAZA MEKÂN KİMLİĞİ TEMELİNDE YAPILAN ENSTALASYONLARIN SERGİLEME TEKNİKLERİ". SOCIAL SCIENCE DEVELOPMENT JOURNAL 7, nr 33 (15.09.2022): 284–96. http://dx.doi.org/10.31567/ssd.696.

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With the development of the industry, a department store type has emerged in order to provide easy access to the products. department store; It is a variety that exhibits different product groups with multiple departments in a single architectural volume and is offered for sale, and started to be applied as of the 18th century. The first example is the Le Bon Marché department store in Paris, France. These large square meter stores, which are also a center of socialization, have gone to identity structuring as alternatives have emerged and even contain the same products. Le Bon March”, being the first of its kind, grew with increasing demand and went into professional structuring in order to differentiate itself from the environment, and it was revised by the important architects of the period. As a result of the visual identity it has created, it has started to host both fashion product sales and eating and drinking activities by hosting many brands. The sociality that has developed as of the 21st century has brought a new dimension to the exhibition spaces by reflecting in the commercial action. Department stores have turned into centers for arts organizations as well as selling products in this direction. Installation type, which is the application and expression type of art, started to take place in department stores at this stage. Le Bon Marché's deep historical value has turned the art of installation into an area where it will integrate with spatial identity. At this stage, the spatial identity of the installations in the departmental store, the artist and the applications exhibited by integrating with the style in his works are seen. In the study, which is considered within the scope of qualitative research, the exhibition techniques created on the basis of spatial identity are handled with case studies and literature support, and it is reached how the installations can be rationalized in the spatial identity of the department store. Keywords: Department Store, Identity, Space Design, Installation, Exhibition Techniques.

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Kopot, Caroline, i Brenda J. Cude. "Channel Depth or Consistency? A Study on Establishing a Sustainable Omnichannel Strategy for Fashion Department Store Retailers". Sustainability 13, nr 13 (22.06.2021): 6993. http://dx.doi.org/10.3390/su13136993.

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In recent years, fashion department stores have struggled to sustain their foothold in the competitive market due to changing consumer behavior as well as technological advancement. This study aimed to examine customers’ perspectives on the shopping channels of omnichannel fashion department stores. The analysis was based on data from 552 customers who shopped at U.S. omnichannel fashion department stores. Confirmatory factor analysis and structural equation modeling were utilized to analyze the hypothesized relationship. The results showed that brand attitude mediated the influence of perceived fluency of customers’ purchase intentions in the omnichannel fashion department store setting. Content consistency and process consistency also positively affected customers’ perceived fluency of the channels of those fashion department stores. Customers are more likely to purchase from a fashion department store that provides consistent content and processes across the multiple shopping channels from which they can purchase merchandise. Further, customers value consistency of the content and processes across all fashion department store channels. The results are insightful especially for industry practitioners, as it enables them to develop a sustainable omnichannel business strategy by focusing on the depth of the channels and channel consistencies (content and process) while improving customers’ purchase intention from their stores.

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Hitz, Anne Evers. "San Francisco’s Magnificent Department Stores". California History 100, nr 1 (2023): 80–92. http://dx.doi.org/10.1525/ch.2023.100.1.80.

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In the late nineteenth century, San Francisco was booming and its merchant princes built grand stores such as City of Paris, Gump’s, The White House, I. Magnin, and The Emporium in the Union Square area. These stores were integral to the city’s emergence as a world-class commercial hub, starting with the mad scramble for supplies during the gold rush, and its transformation into a tourist mecca in the decades after World War II. This article looks at three of those retail enterprises: City of Paris, which satisfied desires for anything French; the I. Magnin empire, which catered to a selective upper-class clientele; and the Emporium department store, aimed at the middle class with its Bargain Basement and Santa for the kids.

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Arceneaux, Noah. "Department Stores and Television". Journalism History 43, nr 4 (styczeń 2018): 219–27. http://dx.doi.org/10.1080/00947679.2018.12059183.

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Gruca, Thomas S., i Charles D. Schewe. "Department Stores and Detroit:". Journal of Marketing Channels 1, nr 4 (czerwiec 1992): 17–30. http://dx.doi.org/10.1300/j049v01n04_03.

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Skubii, Iryna. "DEPARTMENT STORE AS SPACE OF URBAN CONSUMPTION IN 1920-1930S IN SOVIET UKRAINE". City History, Culture, Society, nr 4 (7.11.2018): 162–75. http://dx.doi.org/10.15407/mics2019.04.162.

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In the article, the features of department stores as trade establishments in Soviet Ukraine in 1920-1930s are examined. Department store is investigated as a unique space of urban consumption. It got the special place in ideology and propaganda and “fixed the victories and advantages of Soviet cultural trade”, the democratization of consumption. Department stores were to become a model of successful Soviet trade management and marketing. In urban space, department stores became the symbol of novelty, sufficiency and example for other trade institutions. Special attention is given to the transition in public discourse the image from “customer” to “consumer” during 1920-1930s. The innovativeness of univermags let to the use of modern tendencies in the arrangement of space, in particular, window displays and counters. It has been analyzed how department stores were equipped according to the last requirements of time with the help of mechanical devices and refrigeration units. The experience existence of universal type institutions was not as unique as it was in line with the world tendencies of trade modernization. But by borrowing and transforming the idea of universal trade into Soviet realities, the Bolshevik authorities gave it new meaning. In the Ukrainian department stores at that time a new commercial space was planned for the premises, showcases and counters were equipped, but despite these innovations, the shortage of goods, queues and state control of the market continued to remain. It has been concluded that state department stores could have become a model of successful Soviet management and marketing in the field of trade. Nevertheless, it was not enough to create a properly equipped store space, because consumer and department store was dependent on the ideological and economic policies of Soviet authorities. At the same time, the opening of department stores became a new stage in the development of Soviet trade, where the consumer could have become the main actor of these processes. However, in spite of this fact, during 1920-1930s a “new Soviet consumer” with its culture and consumption practices was created.

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Oh, Jinseok, i Howard Kahm. "Selling Smiles: Emotional Labor and Labor-Management Relations in 1930s Colonial Korean Department Stores". Journal of Korean Studies 23, nr 1 (1.03.2018): 3–24. http://dx.doi.org/10.1215/21581665-4339044.

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Abstract Department stores were the most luxurious retail institutions in colonial Korea in terms of their architecture, interior design, and product offerings. While Korean department stores closely resembled their Western and Japanese counterparts in form and function, the Korean department stores were unique for their position in developing retail practices and policies within a colonial context. Specifically, department stores hired young female workers to provide emotional labor to both customers and managers, which illustrated the transition from precapitalist to capitalist modes of emotional labor. Furthermore, the creation of a corporate culture and employee training programs that demanded a specific type of emotional labor resulted in various reactions from the employees, including complaints, criminal acts and violence, and the rise of class and political consciousness. Consequently, the evolution of labor-management relations in 1930s Korean department stores offers a gendered perspective on the economic and cultural aspects of Japanese control over life on the Korean peninsula, particularly through the bottom-up view of female department store workers.

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Gorji, Mohammadbagher, Louise Grimmer, Martin Grimmer i Sahar Siami. "Retail store environment, store attachment and customer citizenship behaviour". International Journal of Retail & Distribution Management 49, nr 9 (18.03.2021): 1330–47. http://dx.doi.org/10.1108/ijrdm-10-2020-0438.

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PurposeThe purpose of this study is to investigate the impact of physical and social retail store environment, referred to as “storescape”, retail store attachment and employee citizenship behaviour towards customers on customer citizenship behaviour.Design/methodology/approachThe research employed a descriptive quantitative, cross-sectional design with a self-administered survey. Data were collected through an online research panel provider from 415 customers of department and discount department stores in Australia.FindingsThe findings show social storescape predicts customer citizenship behaviour directly, and that store attachment mediates the effect of both physical and social storescape on this behaviour. Employee citizenship behaviour towards customers was found to moderate the effect of storescape on customer citizenship behaviour. In addition, the effect of both positive physical and social storescape was found to be greater in discount department stores than department stores.Practical implicationsIn addition to highlighting the factors that drive customer citizenship behaviour, the study shows that storescape factors and their effect vary for department stores versus discount department stores.Originality/valueThis study shows the effect of storescape on customer citizenship behaviour. Drawing on resource exchange theory, this study is the first-known to identify storescape as both physical and social resources which can influence retail store attachment and customer citizenship behaviour. The study provides new insights into the differential effect of storescape in department versus discount department stores in motivating customers to engage in citizenship behaviour. Further, the study makes an important contribution by demonstrating the moderating role of employee citizenship behaviour towards customers.

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Geršlová, Jana. "Department Stores - Temples of Consumption. History of the First Department Stores in Europe". Acta Oeconomica Pragensia 15, nr 7 (1.12.2007): 119–28. http://dx.doi.org/10.18267/j.aop.184.

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Mhatre, Nehal, Seong-Jong Joo i C. Christopher Lee. "Benchmarking the performance of department stores within an income elasticity of demand perspective". Benchmarking: An International Journal 21, nr 2 (1.04.2014): 205–17. http://dx.doi.org/10.1108/bij-03-2012-0021.

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Purpose – The purposes of this study are twofold: first, the authors attempt to confirm the effect of the income elasticity of demand in the retail industry by investigating the performance of department stores; second, the authors measure and benchmark the performance of individual department stores in order to develop strategic insights. Design/methodology/approach – The authors employ data envelopment analysis for measuring and benchmarking the relative performance of department stores by using pertinent variables collected over a five-year period – 2006-2010. Findings – The results confirmed that the luxury department stores were more sensitive to an economic cycle, and all department stores in this study demonstrated higher performance in recent years, except for one discount department store that showed consistently deteriorating performance over the observation period. Research limitations/implications – The limitations of this study include the use of financial data from companies' annual reports, along with the limited number of decision-making units and variables. Originality/value – Major contributions of this study include the confirmation of the effect of the income elasticity of demand in the retail industry in general and suggested strategic implications for specific department stores, which are not found in the current literature at the time of this study.

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Suriansha, Reza, Ngadino Surip Diposumarto i Hari Muharam. "The Effect of Service Quality on Customer Retention and Customer Experience as Mediating Variable". West Science Business and Management 2, nr 02 (28.06.2024): 519–24. http://dx.doi.org/10.58812/wsbm.v2i02.948.

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The customer's role is crucial in business, including modern retail. Therefore, this research aims to discover ways to enhance customer retention in modern retail by exploring the impact of relationship quality and customer experience at Ramayana department stores. The study focuses on customers from Ramayana department stores in the DKI Jakarta region. Using proportional random sampling, a sample of 400 customers was selected. Path analysis with JASP software was used for data analysis. The research findings are: 1) Service quality has a significant and positive impact on Customer Experience at Ramayana Department Store. 2).Customer Experience significantly and positively influences Customer Retention at Ramayana Department Store. 3). Service quality positively impacts Customer Retention through Customer Experience as a full mediator at Ramayana Department Store.

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Howard, Vicki. "‘History of department stores: introduction’". History of Retailing and Consumption 7, nr 1 (2.01.2021): 1–8. http://dx.doi.org/10.1080/2373518x.2021.1980285.

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Cassill, Nancy L., Nicholas C. Williamson, Martha McEnally i Jane Thomas. "Intratype competition among department stores". International Review of Retail, Distribution and Consumer Research 3, nr 1 (styczeń 1993): 65–78. http://dx.doi.org/10.1080/09593969300000004.

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Sternquist, Brenda. "INTERNATIONALIZATION OF JAPANESE DEPARTMENT STORES". International Journal of Commerce and Management 7, nr 1 (styczeń 1997): 57–73. http://dx.doi.org/10.1108/eb047343.

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Hoffman, Mark S. "Considerations in the Design of Future Retail Point of Service (POS) Terminal Systems". Proceedings of the Human Factors Society Annual Meeting 36, nr 11 (październik 1992): 862–66. http://dx.doi.org/10.1518/107118192786750430.

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Research studies were conducted in three types of retail stores: supermarkets, discount stores, and department stores. The purpose of these studies was to determine how cashiers and associates spend their time servicing customers, the inter-relationships between physical and cognitive workloads, and how these affect system performance. A detailed task analysis of the cashier's activities comparing performances in these stores was completed. Commonalties and differences in task performances were identified and measured. Task performances were grouped into one of three types: physical, POS, and management. The results showed that physical tasks were performed 39% of the total hour in a supermarket, 57% in the discount store, and 25% in the department store. Physical tasks are those most often identified in ergonomic research. Management tasks were more frequent in the department store; these tasks captured redundant information, i.e. tender approval identification that was already available in system files. These results provide a map for identifying and applying macroergonomic research techniques to integrate POS systems with new features into the retail industry.

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Wang, Chiu‐Han, i Sejin Ha. "Store attributes influencing relationship marketing: a study of department stores". Journal of Fashion Marketing and Management: An International Journal 15, nr 3 (12.07.2011): 326–44. http://dx.doi.org/10.1108/13612021111151923.

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Tyler, Linda L. "Commerce and Poetry Hand in Hand: Music in American Department Stores, 1880-1930". Journal of the American Musicological Society 45, nr 1 (1992): 75–120. http://dx.doi.org/10.2307/831490.

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Department stores emerged as central institutions in the expansion of the consumer culture in the United States in the late nineteenth and early twentieth centuries, and music played an unusually prominent and varied role in these new palaces of consumption. Over the half century from 1880 to 1930 a wide range of music was presented in the stores, including elegant evening concerts conducted by such luminaries as Richard Strauss and Leopold Stokowski, afternoon programs given by professional and amateur musicians in large in-store concert halls, performances by choruses and bands made up of store employees, background music played by pianists or string quartets, and phonograph demonstrations. Trade papers published for department store retailers reveal the marketing strategies that largely motivated this impressive patronage of music. Music's range of cultural associations worked to the retailers' advantage by investing the stores with excitement and drama, by imbuing commonplace goods with luxury and status, and by encouraging leisurely shopping among women. The commercial setting, in turn, left indellible marks on the music: in the length of concert programs, in the types of works commissioned by the stores, in the mixing of popular and classical repertories, and in the reduction of music to a commodity. The department stores proved a crucial testing ground for the widescale commercialization of music in twentieth-century America.

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Lawrence, Jeanne Catherine. "Geographical space, social space, and the realm of the department store". Urban History 19, nr 1 (kwiecień 1992): 64–83. http://dx.doi.org/10.1017/s0963926800009639.

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Over the past decade a number of scholars have examined the rise of the mass production and distribution of goods, and the concurrent emergence of a nineteenth- and twentieth-century consumer society or ‘culture of consumption’. This body of work has featured the department store prominently in several roles: as a venue for the distribution of consumer goods; as a material fantasyland in which women were encouraged to play out their dreams of conspicuous consumption; and as a place of white-collar employment for working-class clerks. Whatever their focus, these accounts generally view all department stores as homogeneous middle-class institutions, located in a similarly consistent ‘downtown’ in any (and all) large American and European cities. There are serious flaws in such a portrayal. Very real distinctions between department stores in a given city and the social implications of these differences in terms of social status and class are not addressed. Further, the contribution of the built environment and urban topography to the shaping of these status and class distinctions and, ultimately, women's shopping experience, is likewise overlooked. This article examines a set of surveys and marketing reports prepared in 1932 for the Higbee Company of Cleveland, Ohio, in order to situate more precisely one department store within its urban context. These sources document the relationship of the Higbee Company to the city's other department stores and in so doing reveal some of the ways in which stratification between and among classes was interpreted in terms of geographical and social space. Examination of the hierarchy of stores that existed in what was at the time the nation's sixth largest city provides a corrective to the image of the department store as a homogeneous democratic phenomenon, and thus provides an invaluable basis for a reinterpretation of the department store as an urban institution in early twentieth- century America.

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Shergill, G. S., i Y. Chen. "Customer perceptions of factory outlet stores versus traditional department stores". Marketing Intelligence & Planning 26, nr 1 (8.02.2008): 77–96. http://dx.doi.org/10.1108/02634500810847165.

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Fowler, Deborah, i Richard Clodfelter. "A comparison of apparel quality: outlet stores versus department stores". Journal of Fashion Marketing and Management: An International Journal 5, nr 1 (marzec 2001): 57–66. http://dx.doi.org/10.1108/eum0000000007279.

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Sung, Eunyoung (Christine), i Patricia Huddleston. "Department vs discount retail store patronage: effects of self-image congruence". Journal of Consumer Marketing 35, nr 1 (8.01.2018): 64–78. http://dx.doi.org/10.1108/jcm-01-2016-1686.

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Purpose This paper explores the antecedents and consequences of consumers’ need for self-image congruence on their retail patronage of department (high-end) and discount (low-end) stores to purchase name-brand products in two product categories, apparel and home décor. It also compared online to offline shopping and considered two mediator variables, frugality and materialism. Design/methodology/approach The paper analyzed the hypothesized relationships using structural equation modeling (SEM) and MANOVA. Study 1 suggested the model using secondary data, and Study 2 measured and confirmed the relationships using scenario-based online survey data. An MANOVA test was used to compare the shopping behavior of consumers with high and low need for self-image congruence. Findings A strong causal link was found between concern with appearance and need for self-image congruence, and a positive relationship between need for self-image congruence and high- and low-end retail store patronage offline and online. While the group with high (vs low) need for self-image congruence was more likely to patronize department stores, unexpectedly, both the high and low self-image congruence groups were equally likely to shop at discount stores. Practical implications The findings suggest that marketing messages focusing on concern for appearance may succeed by tapping into consumers’ need for self-image congruence with brand product/retail store images. Results also showed that consumers with high self-image congruence often patronize discount retail stores, suggesting marketing opportunities for low-end retailers. Originality/value Because consumers with high need for self-image congruence patronize both department and discount stores, it is suggested that self-image congruity may be multi-dimensional. The current study is also the first to examine structural relationships to test patronage behavior between department and discount stores offline and online.

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Ravelli, Louise. "Ode to a lost icon, David Jones". Discourse & Communication 16, nr 2 (31.01.2022): 269–82. http://dx.doi.org/10.1177/17504813211073195.

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The dramatic impact of online shopping on ‘bricks and mortar’ retail is well known, and large, well-established department stores have been no exception. This article provides a case study of one department store, ‘David Jones’ in Sydney, which has been a long-term feature of the retail landscape in Australia. This store’s embodiment of glamour and service has come to define David Jones as an institution, but the affordances of the conventional department store have been challenged in the current environment, disrupting a once-stable social practice. Using Spatial Discourse Analysis and the concepts of discourse, design, production and distribution, the article compares the key attributes which defined David Jones in the past, how those attributes have been disrupted, how the store has responded to those disruptions, and why its responses seem less effective than those of some of its competitors.

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Davies, Barry J., i Peter Jones. "International Activity of Japanese Department Stores". Service Industries Journal 13, nr 1 (styczeń 1993): 126–32. http://dx.doi.org/10.1080/02642069300000008.

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Willans, John. "Department stores: An enduring retail format". Journal of Fashion Marketing and Management: An International Journal 1, nr 2 (styczeń 1997): 145–49. http://dx.doi.org/10.1108/eb022495.

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Rauch, Richard A. "Retailing's dinosaurs: Department stores and supermarkets". Business Horizons 34, nr 5 (wrzesień 1991): 21–25. http://dx.doi.org/10.1016/0007-6813(91)90041-s.

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Das, Gopal. "Impact of store attributes on consumer-based retailer equity". Journal of Fashion Marketing and Management 19, nr 2 (11.05.2015): 188–204. http://dx.doi.org/10.1108/jfmm-11-2013-0124.

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Purpose – The purpose of this paper is to explore the impacts of store attributes on consumer-based retailer equity (CBRE) dimensions. Design/methodology/approach – A mall-intercept survey was undertaken using a systematic sampling of department store shoppers of age 18 years and above in Kolkata, a metropolitan city in India. A survey questionnaire was used to collect data from busy shopping malls or retail stores located in different places of Kolkata. The impact of store attributes on CBRE dimensions was explored using stepwise regression analysis. Findings – Results revealed that different sets of store attributes affect various CBRE dimensions differently. Originality/value – This paper is probably the first to explore the link between store attributes and CBRE dimensions in an Indian and department stores contexts.

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Klassen, Henry C. "T. C. Power & Bro.: The Rise of a Small Western Department Store, 1870–1902". Business History Review 66, nr 4 (1992): 671–722. http://dx.doi.org/10.2307/3116844.

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When studying retailing and its role in developing the American mass market, historians traditionally have focused their attention on large department stores. An analysis of the influence of small department stores in the growth of underdeveloped sections of the American West provides a different emphasis. The following article traces the history of T. C. Power & Bro.—a small, family-run department store in Montana—before the early 1900s. The article demonstrates that the firm's service was tailored to the economic and social needs of urban and rural settlers on the western frontier, helping to create a consumer society in the West.

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Friedman, Susan Krug. "A community-based strategy for department stores". American Journal of Business 34, nr 3/4 (15.11.2019): 118–33. http://dx.doi.org/10.1108/ajb-05-2018-0025.

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Purpose Over the years, department stores have dealt with unique challenges, including massive changes in city and then suburban landscapes and shopping patterns, shifts in consumer preferences, and, more recently, electronic commerce. The purpose of this paper is to discuss additional community-oriented marketing approaches for department stores. Design/methodology/approach The approach looks at the role of traditional department stores in communities and their economic impact and uses ideas from a variety of community-based mobile services, including medical, food and library outreach. Findings The findings are that the importance of physical retailers such as department stores to a community deserves further consideration by civic and business leaders and that a variety of services and products have been successfully marketed in communities through additional approaches such as mobile units. Social implications The approaches presented could enhance community development. Originality/value While department stores have held distinctive places in many cities, these enterprises lack the type of regional fan base that advocates actively for other kinds of industries. A community-oriented marketing approach for department stores is discussed, with ideas for future research that could build on these stores’ special brand attributes and on their contributions to the viability of an area.

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STOBART, JON. "Cathedrals of Consumption? Provincial Department Stores in England, c.1880–1930". Enterprise & Society 18, nr 4 (17.04.2017): 810–45. http://dx.doi.org/10.1017/eso.2016.91.

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The department store is often seen as a revolutionary force: transforming retail practices, shopping experiences, and the high street. It is variously lauded for its role in the democratization of luxury, the introduction of price ticketing and unfettered browsing, and the creation of a fantasy world of goods. As is so often the case, reality is more complex than the image, especially when we move away from the bright lights of the metropolis and start exploring the high streets of provincial towns. Based on a thorough trawl of trade directories, I explore the regional distribution of stores in their 1930s heyday and examine how this distribution developed over time, pushing the discussion back to consider the varied origins of provincial department stores. I then turn to the spatial organization, selling practices, and shopping experience of small samples of stores, questioning the extent to which they formed a monolithic retail type.

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I Gede Surya Nugraha i Ni Ketut Purnawati. "The Influence of Visual Merchandising and Store Layout on Company Performance in Matahari Department". Journal of Finance and Business Digital 2, nr 3 (5.09.2023): 219–32. http://dx.doi.org/10.55927/jfbd.v2i3.5782.

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The entry of digitalization into the business world (e-commerce) in the past decade has become a serious challenge for retail store owners (offline stores) in Indonesia. Because, e-commerce provides efficient time and convenience in choosing the goods needed, which in turn makes people start leaving retail stores in fulfilling their life needs. However, not a few consumers are dissatisfied with e-commerce services between the expected products and those received. This study aims to determine the effect of visual merchandising and store layout on the performance of Matahari Department Store. The analytical method used is multiple linear regression with the t test. The results showed that store layout had a significant positive effect on company performance and visual merchandising had a significant positive effect on company performance.

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Kyung, Moon-Soo, i Sangwoo Seo. "A Study on the Classification of Department Store by Store Image and Store Image Attributes Influencing the Classification of Department Stores". Journal of the Korean Society of Costume 68, nr 1 (31.01.2018): 109–25. http://dx.doi.org/10.7233/jksc.2018.68.1.109.

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Zhang, Ziqi. "Analysis of the Transformation of the Department Store Industry under the Digital Economy". Advances in Economics, Management and Political Sciences 54, nr 1 (1.12.2023): 107–14. http://dx.doi.org/10.54254/2754-1169/54/20230904.

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In the wake of rapid technological advancements, the digital economy has witnessed substantial growth, profoundly impacting the retail sector. Among the key players in the retail industry, department stores have emerged as significant participants in the ongoing process of digital transformation, navigating a landscape rich with both opportunities and challenges. Within digital economy, department stores have faced new challenges and competition, but also found new success in adapting to the technology driven new retail model. This study delves into the realm of department stores digital transformation, amalgamating insights from literature review and current market analyses. By doing so, the research investigates the present landscape of digital transformation within department stores, dissects the underlying factors propelling this shift, and deliberates potential pathways for future enhancement. This paper finds that department stores confront challenges while actively aligning themselves with the evolution of the digital economy. This necessitates department stores to proactively recalibrate their developmental strategies.

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Park, Jae Ok, Jeong In Hwang i Gyeong Eun Oh. "The Difference in the Service Fairness, Customer’s Participation Behavior, Relationship Quality and Relationship Performance by Consumer According to the Type of Clothing Store (Clothing Stores in Department Store versus Dongdaemun Fashion Town)". Advanced Materials Research 175-176 (styczeń 2011): 1052–58. http://dx.doi.org/10.4028/www.scientific.net/amr.175-176.1052.

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The purpose of this study is to find out the difference in the service fairness, customer’s participation behavior, relationship quality and relationship performance perceived by consumer according to the type of clothing store (department store versus Dongdaemun Fashion Town). The subjects of the research were men and women in their 20s and 30s who were residing in Seoul and Gyeonggi-do and who had the experience of purchasing clothing product at department store or Dongdaemun Fashion Town. Data were collected through a questionnaire survey, and a total of 424 questionnaires were used for final analysis: 213 questionnaires from the consumers who used department store, plus 211 questionnaires from those who used Dongdaemun Fashion Town. The result of this research showed that there was significant difference in all of service fairness (procedure and outcome), customer’s participation behavior (emotional participation, information participation and physical participation), relationship quality (satisfaction and trust) and relationship performance (repurchase intention, and positive word-of-mouth) perceived by consumer, according to the type of clothing store (clothing stores in department store versus Dongdaemun Fashion Town). Especially, the consumers who used the clothing stores in department store showed better perception of all the service fairness, customer’s participation behavior, relationship quality and relationship outcome. It is considered, therefore, that clothing enterprises need to establish differentiated service strategy for consumer, through the improvement of store environment and the education of salesperson that can induce more comforTable and active purchasing activity of consumers who visit store.

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PROCTOR, ROBERT. "Constructing the retail monument: the Parisian department store and its property, 1855–1914". Urban History 33, nr 3 (grudzień 2006): 393–410. http://dx.doi.org/10.1017/s0963926806004044.

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By investigating the historical evidence for the Parisian department stores' campaigns of property acquisition in the nineteenth century, this article argues that not only was an increase in physical scale desired by managers to enlarge their businesses, but that the space of the store was deliberately moulded into a particular cultural form associated with the monument. The economic decisions involved in leasing and acquiring land, and the negotiation of the preferences for building form implied by building regulations, reveal more about how department stores constructed an image for themselves to embody the myth of a new order of commerce.

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Yahya, Lucky Mahesa, Ayu Putri Radinda, Widya Kartika Asri, Muhammad Ilham i Andreza Yosmi Saputra. "ANALISIS KELAYAKAN USAHA DARI ASPEK PEMASARAN DAN PENERAPAN BAURAN PEMASARAN: STUDI PADA TOSERBA 35 HIDAYAH". Jurnal Econetica: Jurnal Ilmu Sosial, Ekonomi, dan Bisnis 5, nr 2 (23.11.2023): 1–9. http://dx.doi.org/10.69503/econetica.v5i2.427.

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Abstract Analysis of Business Feasibility From Marketing Aspect and Implementation of Marketing Mix: A Study of TOSERBA 35 Hidayah. Convenience stores called TOSERBA is a type of retail that sells various family needs, especially clothing needs. In general, department stores are in the form of self-service shophouses. The department store is currently one of the most in-demand family business. Even in various areas you will find many department stores, especially crowded areas. The purpose of establishing this department store is to make it easier for consumers to get the products they want easily, and to cut time and cost. In this study, we will test the business feasibility of the 35 Hidayah department store. This department store provides a wide range of family items, both clothing and other households items. As the name implies, this department store sells goods at an even price of IDR 35,000. This business feasibility test uses a qualitative method, in which interviews are a way of collecting data. The interview was conducted directly with the owner of the 35 Hidayah department store. Feasibility study of the 35 Hidayah department store seen from marketing aspect and the application of marketing mix found that feasibility can be seen from quality of product, quality according to price, the location of store, employee skills, good services and buying and selling process. And the result show that the business is feasible. Abstrak Toko serba ada yang biasa dipanggil TOSERBA menjadi bagian dari jenis usaha retail yang menjual berbagai kebutuhan keluarga dan kebutuhan sandang. Pada umumnya usaha ini berbentuk swalayan. Sekarang, toserba menjadi salah satu bisnis keluarga yang paling banyak dicari bahkan dapat ditemukan dimanapun kawasan ramai. Tujuan didirikannya usaha ini adalah untuk memudahkan konsumen mendapatkan produk yang diinginkan dengan mudah, serta menghemat waktu dan biaya. Pada peneliltian ini akan dilakukan uji kelayakan usaha terhadap toserba 35 Hidayah. Toserba ini menyediakan berbagai macam kebutuhan keluarga, baik pakaian maupun kebutuhan rumah tangga lainnya. Sesuai dengan namanya, toserba 35 Hidayah menjual barang dengan harga Rp. 35.000. Uji kelayakan usaha ini menggunakan metode kualitatif dimana wawancara merupakan salah cara untuk mengumpulkan data. Wawancara dilakukan langsung dengan pemilik toserba 35 Hidayah. Pengujian kelayakan dilihat dari aspek pemasaran dan penerapan bauran pemasaran. Penelitian mendapatkan kelayakan usaha dapat dilihat dari kualitas produk, kualitas sesuai penerapan harga, lokasi toko, keterampilan karyawan, pelayanan yang baik dan proses jual beli. Hasil penelitian menyatakan bahwa toserba 35 Hidayah layak untuk dijalankan.

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Boulhosa, Inês, i Beatriz Casais. "Motivations for Tourism Shopping in Department Stores: An Exploratory Research about Tourists’ Profiles Visiting El Corte Inglés Gaia". European Journal of Tourism, Hospitality and Recreation 9, nr 1 (1.05.2019): 18–26. http://dx.doi.org/10.2478/ejthr-2019-0003.

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AbstractShopping forms a part of tourism activity. It can be the main motivation to travel (shopping tourism), or a parallel tourist action (tourism shopping). Existing literature explores the attributes of products that tourists look for, as souvenirs. However, department stores are increasingly prominent on tour itineraries and promoted by tour guides, exploring the trend of purchasing luxury goods in tourism experience. This study identifies the profile and motivations of tourists to shop in department stores, whose main products refer to global luxury brands and do not show the authenticity of the destination.The research was developed in the department store El Corte Inglés Gaia, the only department store in the Porto destination. A survey was applied in the store during four days to 210 tourists who contacted the tourism office of the store. The results show that purchasing is not the main motivation for travelling, but it is an important activity. The department store is chosen for tourism shopping because of the quality and variety of products and services, personal selling and the advantages of tax refund for non-residents in the European Union. The paper contributes with the idea that shopping should be seen as an important activity in tourism and retailers should enhance the provision of differentiated services and experiences rather than just the authenticity of local products.

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Chen, Ming-Kuen, Yen-Ling Lin i I.-Wen Chen. "Constructing innovative service quality for department stores". Total Quality Management & Business Excellence 26, nr 5-6 (12.11.2013): 482–96. http://dx.doi.org/10.1080/14783363.2013.844913.

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Kim, Seong-Soo, Seung-Mi Kim, Myung-Hee Jung, Myoung-Kil Youn i Dong-Ho Kim. "Teukyakmeip System and Department Stores in Korea". East Asian Journal of Business Management 4, nr 2 (30.04.2014): 23–29. http://dx.doi.org/10.13106/eajbm.2014.vol4.no2.23.

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이민경 i 김현주. "A Study on the Fashion Merchandise of the Department Stores(2)-Focusing on Three Department Stores in Seoul". Journal of Korea Design Forum ll, nr 41 (listopad 2013): 53–68. http://dx.doi.org/10.21326/ksdt.2013..41.005.

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Fujioka, Rika, i Jon Stobart. "Global and Local: Retail Transformation and the Department Store in Britain and Japan, 1900–1940". Business History Review 92, nr 2 (2018): 251–80. http://dx.doi.org/10.1017/s0007680518000417.

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Department stores are often seen as transformative of both retail and wider social practices. This article offers a comparative analysis of department stores in early twentieth-century Britain and Japan to assess the extent to which there were universal qualities defining the operation, practices, and experience of department stores and to explore the ways in which they might be seen as transforming retailing in the two countries. Despite similarities in their origin, organization, and service to customers, we highlight the greater diversity of British department stores and their incremental development. Japanese stores were a far more powerful force for change because they formed part of a concerted and conscious program of modernization.

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Linhartová, Dana. "Department store U Nováků in Prague in the context of the development of department stores in Europe". Staletá Praha 32, nr 1 (15.06.2016): 82–97. http://dx.doi.org/10.56112/sp.2016.1.05.

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Krasonikolakis, Ioannis, Adam Vrechopoulos, Athanasia Pouloudi i Sergios Dimitriadis. "Store layout effects on consumer behavior in 3D online stores". European Journal of Marketing 52, nr 5/6 (14.05.2018): 1223–56. http://dx.doi.org/10.1108/ejm-03-2015-0183.

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PurposePositioned in the e-retailing field, this study aims to investigate the effect of the retail store’s atmosphere on consumer behavior in 3D online shopping environments, focusing on store layout as a critical influential factor.Design/methodology/approachThe research uses a mixed research method approach that includes two complementary studies. First, a three-round Delphi study with domain experts is used to develop a store layout classification scheme (Study 1), resulting in five distinct types of store layout. Subsequently, 3D online retail stores that use the five layouts are designed and developed. These serve as treatments of a laboratory experimental design, which is used to assess layout impact on a number of attitudinal and behavioral variables (Study 2).FindingsFive distinct types of store layout have been identified in Study 1, and their distinctive features are presented. The findings of Study 2 indicate that online shopping enjoyment, entertainment and ease of navigation are influenced by the store layout types of 3D online environments. Specifically, the “avant-garde” layout type facilitates the ease of navigation of customers in the store and provides a superior online customer experience. The “warehouse”’ adopts long aisles for the display of products, which simplifies the comparison of products, whereas the “boutique” layout was found to be the best in terms of shopping enjoyment and entertainment. The “department” layout shares many common characteristics with traditional department stores, providing an entertaining and enjoyable store, whereas the “pragmatic” layout emphasizes low system requirements.Practical implicationsThe paper presents characteristics that make store layouts effective for different aspects of online customers’ experience and identifies opportunities that 3D online store designers and retailers can explore for the provision of enhanced, customized services to online customers.Originality/valueThis paper examines recent technological developments in store design and visual merchandising. It identifies five layout types of 3D online stores, which are different from those of brick–and–mortar and 2D online stores, and investigates their impact on consumer behavior. Further, the paper examines how each layout type influences online shopping enjoyment, entertainment, ease of navigation, online customer experience and, in turn, purchase and word-of-mouth intentions. Finally, the paper examines the moderating role of telepresence. Individuals with high sense of telepresence conceive 3D environments as “real” and are more concerned about the attributes that trigger the sense of enjoyment they experience while browsing.

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Yudhya, Thomas Budhyawan. "RETAIL STORE IMAGE: A STUDY OF THE MATAHARI DEPARTMENT STORE (AT BANDUNG INDONESIA)". Humanities & Social Sciences Reviews 7, nr 5 (28.09.2019): 98–102. http://dx.doi.org/10.18510/hssr.2019.7513.

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Purpose: Retail industry currently in Indonesia is less profitable. However, there is still a retail stores chain group that Matahari endures and this is absolutely not autonomous purchasing by the customers. The objective of the study is to identify the qualities of stores and to assess their impacts on the consumer purchasing decision. This is most significant for sellers in today's unstable market and is worried about sellers' essential to take into account the effect of selling store image and its relation to purchaser reliability. Methodology: The used method in the research is casual research method. Data is analysing through descriptive analysis method and multiple linear regression. The data is processed through SPSS software. Main Findings: Based on interviews conducted by respondents, one of the store brands in Matahari's department store is the Executive, which is a store brand that sells clothes, and trousers with expensive price, so if the customer uses the brand product Executive, they will feel proud. Because the customer has a good view of the product of the Executive brand, and the Executive product is sold in Matahari department store, the customer's assessment of the department store of the Matahari becomes good. Implications/Applications: The results of the research can be used by Matahari department store in developing their marketing strategies in order to promote brand image.

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Prasetya, Kusno, Arnold Aribowo, Alfa Satyaputra i Jocelyn Olivia. "Implementation of Tensorflow in the CCTV-Based People Counter Application at PT Matahari Department Store, Tbk". Conference Series 3, nr 1 (19.11.2020): 38–44. http://dx.doi.org/10.34306/conferenceseries.v3i1.380.

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Counting the number of visitors (people counter) is an activity carried out in many retail stores. This information, although very simple and basic, can be used as one of the main bases for making decisions. In the past, PT Matahari Department Store, Tbk (MDS) has calculated the number of visitors manually with an accuracy of around 90%. The purpose of this research is to design an automated people counter system using the existing CCTV video networks in MDS stores. The research methodology used is data collection methods in the form of literature studies and interviews, and systems development methods in the form of prototyping. The system uses Tensorflow to recognize visitors who enter and leave the store. This system is a prototype and is used as a proof of concept for MDS to make decisions regarding the application of appropriate technology in carrying out the people counter process along with the things that need to be prepared if this system is to be implemented thoroughly in all MDS stores in Indonesia.

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Sauer, Chris, i Suzan Burton. "Is there a Place for Department Stores on the Internet? Lessons from an Abandoned Pilot". Journal of Information Technology 14, nr 4 (grudzień 1999): 387–98. http://dx.doi.org/10.1177/026839629901400407.

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The potential of Internet retailing is widely promoted yet some retailers have been slow to embrace the technology. Department stores typically have only an information presence on the World Wide Web. This paper describes a pilot project by one of Australia's leading department stores. The case is used to describe certain lessons about Internet retailing and the use of pilot projects. Department stores’ decisions whether to adopt electronic retailing are analysed in terms of the opportunities and threats that face them and the capabilities required for success. The conclusion is reached that, as yet, there is no obvious place for established department stores on the Internet.

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van der Meer, Jurriaan. "A Sign of Good Taste: Mori Ōgai, Mitsukoshi, and the Concept of Shumi". Humanities 11, nr 6 (26.10.2022): 131. http://dx.doi.org/10.3390/h11060131.

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This paper attempts to situate the notion of shumi as a rhetorical device used by modern Japanese department stores as part of their marketing strategies. Although often equated with the concept of ‘taste’, I demonstrate how shumi both overlaps with and differs from the concept of taste, as it is often discussed in critical theory in the context of consumerism. I do this by examining how shumi was used in the PR-magazines of various department stores and other related forms of print media. Special attention is paid to the PR-magazine of Mitsukoshi, which is perhaps the most innovative department store in modern Japanese history. Subsequently, I analyze three short stories by Mori Ōgai (1862–1922) published in Mitsukoshi’s PR-magazine between 1911 and 1912. Mitsukoshi printed short stories by acclaimed authors in their magazines, mostly as a form of lighthearted entertainment and branding. Yet, when read closely, Ōgai’s three stories also form a profound observation of the skewed moral reality of a market-driven economy. Each of the narratives under scrutiny in this paper shows the human cost of a system in which social relations are dictated by consumer objects. The cultivation of the urge to consume was carefully framed around the rhetoric of shumi and was thus not merely a marketing tool to increase profit margins but also a mechanism to manipulate the desires and anxieties of consumers. A reading of Ōgai’s three short narratives reveals the ambivalent morality produced by the rhetoric of shumi, which in turn engendered and validated the identities of an emerging middle class through the consumable object-as-sign.

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Shin, SeongYoun, SookNam Lee i KyeYeon Wi. "A Study on the Vitalization through the Analysis of Determinants of Department Store Sales". Korea Real Estate Academy 89 (28.02.2023): 21–34. http://dx.doi.org/10.31303/krear.2023.89.21.

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1. CONTENTS (1) RESEARCH OBJECTIVES This study established a model for determining department store sales, including departmentstorecharacteristicvariablessuchasMD,brand,andoperationmethod,alongwith locationandfacilitiesfordepartmentstoresnationwide.Inconclusion,thisstudyderivesan efficient development plan for the department store industry. (2) RESEARCH METHOD The analysis method of this study applied the Hedonic Price Model, which assumes a seriesoffunctionalrelationshipswithdepartmentstoresalesandindependentvariables,which are dependent variables. (3) RESEARCH FINDINGS Asaresultoftheanalysis,itwasfoundthat15independentvariableshadasignificant effect on department store sales. The variables with positive coefficient are subway lines, numberofroads,airport,terminal,trainstation,parkinglot,duty-freeshop,luxurystorerate, vehicle visit, floating population density, Gyeonggi/Incheon area, and 12 other local areas 2. RESULTS Based on the analysis results, the following implications can be presented. First, departmentstoreoperatorsshouldcomparetherentalcostfortransportationenvironmentand facilitiesandtheutilityforprofitswhenopeninganewdepartmentstore.Second,department store companies need appropriate remodeling or modern changes to buildings. Third, it was foundthattheentryofduty-freeshopsandluxurystoreshadasignificantpositiveeffecton departmentstoresales.Therefore,departmentstoresneedstrategiestomeetthedemandfor high-priced consumption. Finally, department store operators should consider Gyeonggi-do, Incheon, and key regions of the province first when opening new department stores.

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Alias, Zuraini, i Mokhtar Abdullah. "Addressing Demographic Differences in Servicescape Influence among Department Stores’ Patrons in Malaysia". Journal of International Business, Economics and Entrepreneurship 2, nr 1 (30.06.2017): 23. http://dx.doi.org/10.24191/jibe.v2i1.14458.

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While numerous published works have extensively examined servicescape models and its linkage to loyalty, not many have systematically examined the influence of demographic factors specifically on servicescape in the context of department stores. The purpose of this study is to examine whether servicescape of department stores have specific influence on six demographic characteristics (age, gender, income, race, education and occupation). A mall intercept method was conducted by administering 560 questionnaires across 5 regions in Malaysia. The results indicate that age and income are strongly associated with servicescape (differences in perception as well as experiences on servicescape), while gender, race, occupation, education and occupation are not. Additionally, it was found that older consumers possess different motives on servicescape implications compared to the younger consumers. The results indicated that patrons to department stores have different perception on servicescapes especially among the high income and younger age groups. The findings will enable retailers to understand the implications of customers’ experiential values and personality in line with the demographic characteristics affecting the servicescape offerings. This could lead to better servicescape development strategies to create unique in-store environments to enhance shopping experiences and therefore, result in more satisfied shoppers.

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