Gotowa bibliografia na temat „Customer satisfaction”
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Artykuły w czasopismach na temat "Customer satisfaction"
Mohammadhossein, Nastaran, Mohammad Nazir Ahmad, Nor Hidayati Zakaria i Shidrokh Goudarzi. "A Study towards the Relation of Customer Relationship Management Customer Benefits and Customer Satisfaction". International Journal of Enterprise Information Systems 10, nr 1 (styczeń 2014): 11–31. http://dx.doi.org/10.4018/ijeis.2014010102.
Pełny tekst źródłaFan, Zhi Jun, i Zhao Liang Jiang. "Integrated Quantitative Analysis of Customer Satisfaction Based on Kano's Model". Applied Mechanics and Materials 224 (listopad 2012): 358–61. http://dx.doi.org/10.4028/www.scientific.net/amm.224.358.
Pełny tekst źródłaSantari, Ni Putu Nita, I. Wayan Suartina i I. Made Astrama. "Pengaruh Customer Relationship Management dan Kepuasan terhadap Loyalitas Nasabah LPD Desa Adat Anggungan di Badung". Widya Amrita 1, nr 1 (20.01.2021): 381–93. http://dx.doi.org/10.32795/widyaamrita.v1i1.1187.
Pełny tekst źródłaNelly, Nelly. "KOMPONEN MANAJEMEN JASA TERPADU TERHADAP KEPUASAN NASABAH TABUNGAN PADA PT. BANK DANAMON INDONESIA, TB CABANG MESJID LAMA PALEMBANG". Jurnal Ilmiah Ekonomi Global Masa Kini 7, nr 1 (14.07.2016): 13–17. http://dx.doi.org/10.36982/jiegmk.v7i1.99.
Pełny tekst źródłaSlack, Neale J., i Gurmeet Singh. "The effect of service quality on customer satisfaction and loyalty and the mediating role of customer satisfaction". TQM Journal 32, nr 3 (19.02.2020): 543–58. http://dx.doi.org/10.1108/tqm-07-2019-0187.
Pełny tekst źródłaPurwa, Ida Bagus Ngurah Satwika, i I. Gusti Agung Ketut Sri Ardani. "PERAN KEPERCAYAAN NASABAH DALAM MEMEDIASI PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH". E-Jurnal Manajemen Universitas Udayana 7, nr 1 (5.12.2017): 192. http://dx.doi.org/10.24843/ejmunud.2018.v7.i01.p08.
Pełny tekst źródłaSeptyarini, Dewi Nur, Gusti Noorlitaria Achmad i Adjie Sofyan. "THE EFFECT OF SENSORY STIMULI ON INCREASING CUSTOMER SATISFACTION AND CUSTOMER ADVOCACY BANKALTIMTARA USING THE Stimulus ORGANISM RESPONSE (SOR) MODEL". International Journal of Economics, Business and Accounting Research (IJEBAR) 6, nr 2 (24.06.2022): 752. http://dx.doi.org/10.29040/ijebar.v6i2.5032.
Pełny tekst źródłaSudiyono, Kristianus Ade, Prio Utomo i Claudia Severesia. "Effect of Customer Experience and Customer Value Towards Customer Loyalty and Satisfaction on B2B Food and Beverage Sector". Journal of Business and Management Review 3, nr 9 (27.09.2022): 627–40. http://dx.doi.org/10.47153/jbmr39.4552022.
Pełny tekst źródłaKoesharijadi, Koesharijadi. "Factors Affecting Loyalty Customer Services Banking Industry in East Java". International Journal of Business and Management 11, nr 6 (25.05.2016): 168. http://dx.doi.org/10.5539/ijbm.v11n6p168.
Pełny tekst źródłaTefera, Orthodox, i Stephen Migiro. "The Relationship amongst Customer Satisfaction, Loyalty, Demographic and Tripographic1 Attributes: A Case of Star Rated Hotel Guests in Ethiopia". Journal of Economics and Behavioral Studies 10, nr 6A (15.01.2019): 16–29. http://dx.doi.org/10.22610/jebs.v10i6a.2648.
Pełny tekst źródłaRozprawy doktorskie na temat "Customer satisfaction"
Raja, Abbas Haider, Chokaew Koobgrabe i Punyanuch Chutima. "Customer satisfaction toward TrueMove customer service". Thesis, Mälardalen University, School of Sustainable Development of Society and Technology, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-875.
Pełny tekst źródłaTitle: Customer Satisfaction toward TrueMove Customer Service
Problem Statement: How are TrueMove customers satisfied with the customer service provided at TrueMove shops in Bangkok?
Purpose: To evaluate “whether” and “how” TrueMove customers are satisfied or dissatisfied with the customer service provided at TrueMove shops in the Bangkok region with the help of evaluation of service quality by customers of the shop.
Theory and Methods: The research bases mainly on quantitative method; that is questionnaire method. The Service Quality Gap which aims to measure the customer satisfaction by comparing their expectation and perception of service after experiencing the service serves as the theoretical framework for the research. Moreover SERVQUAL dimensions covering Reliability, Assurance, Empathy, Responsiveness and Tangibles are used in the further development of theory and modeling of the questionnaires for this research.
Conclusion: TrueMove customers are not yet fully satisfied with customer service provided at the TrueMove shops in Bangkok region. The service quality perceived cannot yet meet the expectation of customers in any SERVQUAL Dimensions.
Recommendations: The issue of reliability in service aspect needs to be dealt with an overhaul of systems and routines while other aspects of service call for equipping employees with required knowledge. A focus on specific services to the target group of customers also needs to be established.
Funa, Laura. "Customer Satisfaction Analysis". Thesis, Linköpings universitet, Statistik, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-71707.
Pełny tekst źródłaHeath, Eric Ernie. "The determinants of customer co-production and satisfaction in a compliance dependent service". Diss., University of Pretoria, 2012. http://hdl.handle.net/2263/24649.
Pełny tekst źródłaDissertation (MCom)--University of Pretoria, 2012.
Marketing Management
MCom
Unrestricted
Rudchenko, Veronika. "Customer satisfaction in Hospitality". Doctoral thesis, Universitat Rovira i Virgili, 2017. http://hdl.handle.net/10803/456299.
Pełny tekst źródłaLa present tesi doctoral té com a objectiu principal analitzar la satisfacció del client en tres hotels de diferent categoria, des de tres a cinc estrelles, situats a la ciutat de Sant Petersburg a Rússia. L'estructura de la tesi doctoral es presenta en tres parts ben diferenciades: (1) Es realitza una profunda revisió sistemàtica de la literatura sobre la satisfacció del client centrant-se particularment en les ciències socials i l'economia, analitzant també les diferències observades per regions geogràfiques comparant els resultats de la literatura internacional amb els obtinguts en revistes russes; (2) s'analitza després les peculiaritats que presenta aquesta literatura en un context més adequat a l'objecte d'estudi d'aquesta investigació com és el turisme on es presenta una anàlisi bibliomètrica així com un estudi dels principals determinants i conseqüències de la satisfacció en el camp del turisme; i (3) es presenten dues aplicacions empíriques utilitzant els resultats obtinguts mitjançant l'aplicació d'un model híbrid multicriteri basat en la lògica borrosa i en la tècnica de comportament global obtinguda per la comparació existent amb les solucions ideals observades en el conjunt de la mostra analitzada . Així, la part empírica presenta dos treballs que analitzen el paper que juga el gènere i l'edat en la satisfacció experimentada en els hotels analitzant de manera global el conjunt dels hotels inclosos en la mostra, així com els resultats obtinguts per als hotels de tres i quatre estrelles. Els resultats obtinguts permeten concloure que l'edat i el gènere influeixen de manera decisiva en la satisfacció del client discutint importants implicacions de gestió que han de considerar-se pels agents econòmics implicats.
The main objective of this dissertation is to analyze customer satisfaction in three different hotels, from three to five stars, located in the city of Saint Petersburg in Russia. The structure of the doctoral thesis is presented in three distinct parts: (1) A thorough systematic review of the literature on client satisfaction is carried out, focusing particularly on the social sciences and economics, also analyzing the differences observed by geographic regions by comparing the results of the international literature with those obtained in Russian scientific journals; (2) we analyze the peculiarities presented by this literature in a context more appropriate to the object of study of this research as is the tourism where a bibliometric analysis is presented as well as a study of the main determinants and consequences of satisfaction in the field of tourism; and (3) two empirical applications are presented using the results obtained through the application of a multicriteria hybrid model based on the fuzzy logic and on the global behavior technique obtained by the existing comparison with the ideal solutions observed in the analyzed sample. Two empirical exercises are presented that analyze the role of gender and age in the satisfaction experienced in hotels by analyzing overall the hotels included in the sample, as well as the results obtained for hotels of three and four stars. The results obtained allow us to conclude that age and gender decisively influence client satisfaction by discussing important management implications that have to be considered by the economic agents involved.
Vuniq, Valentina, Maida Kadic i Medeleine Bengtsson. "Customer Satisfaction Online Banking". Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, EMM (Entreprenörskap, Marknadsföring, Management), 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-15499.
Pełny tekst źródłaSimpson, Eric Phillip. "Examining Employee Satisfaction, Customer Service and Customer Satisfaction in a Retail Banking Organization". Thesis, University of North Texas, 2006. https://digital.library.unt.edu/ark:/67531/metadc5211/.
Pełny tekst źródłaDavis, G. Scott. "Customer satisfaction for professional Services Group, Inc. development of an online customer satisfaction survey /". Online version, 2003. http://www.uwstout.edu/lib/thesis/2003/2003davisg.pdf.
Pełny tekst źródłaNicolaou, Daina. "An holistic customer satisfaction model". Thesis, University of Warwick, 2007. http://wrap.warwick.ac.uk/1155/.
Pełny tekst źródłaPriporas, Constantinos Vasilios A. "Store image and customer satisfaction". Thesis, University of Newcastle Upon Tyne, 2002. http://hdl.handle.net/10443/172.
Pełny tekst źródłaPARODI, VALERIO. "Customer Satisfaction: Data Driven Analysis". Doctoral thesis, Università degli studi di Genova, 2022. http://hdl.handle.net/11567/1082323.
Pełny tekst źródłaKsiążki na temat "Customer satisfaction"
Grigoroudis, Evangelos, i Yannis Siskos. Customer Satisfaction Evaluation. Boston, MA: Springer US, 2010. http://dx.doi.org/10.1007/978-1-4419-1640-2.
Pełny tekst źródłaGerson, Richard F. Measuring customer satisfaction. London: Kogan Page, 1994.
Znajdź pełny tekst źródłaL, Bailey Earl, i Conference Board, red. Creating customer satisfaction. Washington, D.C: The Conference Board, 1990.
Znajdź pełny tekst źródłaRichard, Brookes, i European Society for Opinion and Marketing Research., red. Customer satisfaction research. Amsterdam: ESOMAR, 1995.
Znajdź pełny tekst źródłaResearch, Inc VLSI. Customer satisfaction report. San Jose, CA: VLSI Research, 2001.
Znajdź pełny tekst źródłaGerson, Richard F. Measuring customer satisfaction. Menlo Park, Calif: Crisp Publications, 1993.
Znajdź pełny tekst źródłaBarsky, Jonathan D. World-class customer satisfaction. Burr Ridge, Ill: Irwin Professional Pub., 1995.
Znajdź pełny tekst źródłaUnited States. General Accounting Office. National Security and International Affairs Division. NASA's customer satisfaction measurements. Washington, D.C: The Office, 1997.
Znajdź pełny tekst źródłaUnited States. Patent and Trademark Office., red. Customer Satisfaction Report, 2000. [S.l: s.n., 2001.
Znajdź pełny tekst źródłaUnited States. Patent and Trademark Office., red. 2001 Customer Satisfaction Report. [S.l: s.n., 2002.
Znajdź pełny tekst źródłaCzęści książek na temat "Customer satisfaction"
Bosnjak, Michael. "Customer Satisfaction". W Encyclopedia of Quality of Life and Well-Being Research, 1409–12. Dordrecht: Springer Netherlands, 2014. http://dx.doi.org/10.1007/978-94-007-0753-5_653.
Pełny tekst źródłaFlorès, Laurent. "Customer Satisfaction". W Market Research Handbook, 347–63. Hoboken, NJ, USA: John Wiley & Sons, Inc., 2015. http://dx.doi.org/10.1002/9781119208044.ch18.
Pełny tekst źródłaBolton, Ruth N. "Customer Satisfaction". W The Routledge Companion to Strategic Marketing, 91–106. New York, NY: Routledge, 2021. | Series: Routledge companions in business, management & accounting: Routledge, 2020. http://dx.doi.org/10.4324/9781351038669-8.
Pełny tekst źródłaGrigoroudis, Evangelos, i Yannis Siskos. "Introduction". W Customer Satisfaction Evaluation, 1–20. Boston, MA: Springer US, 2009. http://dx.doi.org/10.1007/978-1-4419-1640-2_1.
Pełny tekst źródłaGrigoroudis, Evangelos, i Yannis Siskos. "Basic Methodological Approaches". W Customer Satisfaction Evaluation, 21–51. Boston, MA: Springer US, 2009. http://dx.doi.org/10.1007/978-1-4419-1640-2_2.
Pełny tekst źródłaGrigoroudis, Evangelos, i Yannis Siskos. "Other Methodological Approaches". W Customer Satisfaction Evaluation, 53–90. Boston, MA: Springer US, 2009. http://dx.doi.org/10.1007/978-1-4419-1640-2_3.
Pełny tekst źródłaGrigoroudis, Evangelos, i Yannis Siskos. "MUSA: Multicriteria Satisfaction Analysis". W Customer Satisfaction Evaluation, 91–121. Boston, MA: Springer US, 2009. http://dx.doi.org/10.1007/978-1-4419-1640-2_4.
Pełny tekst źródłaGrigoroudis, Evangelos, i Yannis Siskos. "Extensions of the MUSA Method". W Customer Satisfaction Evaluation, 123–48. Boston, MA: Springer US, 2009. http://dx.doi.org/10.1007/978-1-4419-1640-2_5.
Pełny tekst źródłaGrigoroudis, Evangelos, i Yannis Siskos. "Advanced Topics on the MUSA Method". W Customer Satisfaction Evaluation, 149–69. Boston, MA: Springer US, 2009. http://dx.doi.org/10.1007/978-1-4419-1640-2_6.
Pełny tekst źródłaGrigoroudis, Evangelos, i Yannis Siskos. "Customer Satisfaction Surveys and Barometers". W Customer Satisfaction Evaluation, 171–216. Boston, MA: Springer US, 2009. http://dx.doi.org/10.1007/978-1-4419-1640-2_7.
Pełny tekst źródłaStreszczenia konferencji na temat "Customer satisfaction"
Fukuda, Shuichi. "Customer Productivity: A Measure for Product and Process Development With Customers". W ASME 2012 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2012. http://dx.doi.org/10.1115/detc2012-70628.
Pełny tekst źródłaAnderst-Kotsis, Gabriele, i Jürgen Ratzenböck. "Evaluating Customer Satisfaction". W iiWAS2018: 20th International Conference on Information Integration and Web-based Applications & Services. New York, NY, USA: ACM, 2018. http://dx.doi.org/10.1145/3282373.3282384.
Pełny tekst źródłaZannrni, Eyad, Qusay Al-salami i Fatma El-Zelawi. "Customer Satisfaction on Online Shopping Service Quality During Covid-19 Spreading". W 4th International Conference on Administrative & Financial Sciences. Cihan University-Erbil, 2023. http://dx.doi.org/10.24086/icafs2023/paper.893.
Pełny tekst źródłaWang, Yi, i Ping Zhao. "Return on satisfaction: Is customer satisfaction really profitable?" W 2009 6th International Conference on Service Systems and Service Management. IEEE, 2009. http://dx.doi.org/10.1109/icsssm.2009.5174913.
Pełny tekst źródłaCheng, You-ming, Hui-yan He i Yun-miao Gui. "The Customer Satisfaction Matrix: A Method to Analyze, Evaluate and Improve Customer Satisfaction". W 2009 International Conference on Management and Service Science (MASS). IEEE, 2009. http://dx.doi.org/10.1109/icmss.2009.5305106.
Pełny tekst źródłaGras, Felix, Pascal Ravesteijn, Marlies van Steenbergen i Roland Bijvank. "Business Customer eXperience Alignment Framework: Improving Customer Satisfaction". W 31st Bled eConference: Digital Transformation – From Connecting Things to Transforming Our Lives, June 17 – 20, 2018, Bled, Slovenia. Univerzitetna založba Univerze v Mariboru / University of Maribor Press, 2018. http://dx.doi.org/10.18690/978-961-286-170-4.25.
Pełny tekst źródłaHan Jieping, Li Jiying i Fan Wenyan. "Customer lifetime value model based on customer satisfaction". W 2010 2nd International Conference on Information Science and Engineering (ICISE). IEEE, 2010. http://dx.doi.org/10.1109/icise.2010.5690873.
Pełny tekst źródłaBrakus, Aleksandra, Goran Đoković i Jelena Zdravković. "MARKETING CONCEPT AND CUSTOMER SATISFACTION". W 4th International Scientific – Business Conference LIMEN 2018 – Leadership & Management: Integrated Politics of Research and Innovations. Association of Economists and Managers of the Balkans, Belgrade, Serbia et all, 2018. http://dx.doi.org/10.31410/limen.2018.652.
Pełny tekst źródłaHutagaol, David Clinton, i Rezi Erdiansyah. "The Effect of Service Quality, Price, Customer Satisfaction on Customer Loyalty of AirAsia Customers". W Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2019). Paris, France: Atlantis Press, 2020. http://dx.doi.org/10.2991/assehr.k.200515.063.
Pełny tekst źródłaSulaiman i Said Musnadi. "Customer Relationship Management, Customer Satisfaction and Its Impact on Customer Loyalty". W International Conference on Multidisciplinary Research. SCITEPRESS - Science and Technology Publications, 2018. http://dx.doi.org/10.5220/0008892606920698.
Pełny tekst źródłaRaporty organizacyjne na temat "Customer satisfaction"
Rajamani, Deepa, i Saumya RamaRao. Enhancing customer satisfaction for health services. Population Council, 2019. http://dx.doi.org/10.31899/rh9.1100.
Pełny tekst źródłaDavis, Jamie. Measuring Air Force Contracting Customer Satisfaction. Fort Belvoir, VA: Defense Technical Information Center, grudzień 2015. http://dx.doi.org/10.21236/ada632273.
Pełny tekst źródłaDavis, Kathryn M. Running Head: Improving Pharmacy Customer Satisfaction. Fort Belvoir, VA: Defense Technical Information Center, czerwiec 2006. http://dx.doi.org/10.21236/ada473548.
Pełny tekst źródłanone,. Impacts of Energy Efficiency Programs on Customer Satisfaction. Office of Scientific and Technical Information (OSTI), listopad 2011. http://dx.doi.org/10.2172/1219688.
Pełny tekst źródłaCleland, Francis. 1999 Transit Customer Satisfaction Index for Florida Transit Properties. Tampa, FL: University of South Florida, październik 2000. http://dx.doi.org/10.5038/cutr-nctr-rr-2000-06.
Pełny tekst źródłaAnderson, Dale N., i Mardell L. Sours. Customer Satisfaction Assessment at the Pacific Northwest National Laboratory. Office of Scientific and Technical Information (OSTI), marzec 2000. http://dx.doi.org/10.2172/965180.
Pełny tekst źródłaFafara, Richard. Operation Joint Endeavor/Guard. 1997 MWR Customer Satisfaction Survey. Fort Belvoir, VA: Defense Technical Information Center, kwiecień 1998. http://dx.doi.org/10.21236/ada348340.
Pełny tekst źródłaDN Anderson i ML Sours. Customer satisfaction assessment at the Pacific Northwest National Laboratory. Office of Scientific and Technical Information (OSTI), marzec 2000. http://dx.doi.org/10.2172/752572.
Pełny tekst źródłaAnderson, A. V., i D. P. Henderson. Energy Efficiency and Renewable Energy Network (EREN): Customer satisfaction survey. Office of Scientific and Technical Information (OSTI), kwiecień 1996. http://dx.doi.org/10.2172/224279.
Pełny tekst źródłaMichelson, Brenda. American Customer Satisfaction Suffers Its Biggest Drop in Seven Years. Boston, MA: Patricia Seybold Group, marzec 2005. http://dx.doi.org/10.1571/psgp3-3-05cc.
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