Artykuły w czasopismach na temat „Customer retention”
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Aityassine, Fatima Lahcen Yachou. "Customer satisfaction, customer delight, customer retention and customer loyalty: Borderlines and insights". Uncertain Supply Chain Management 10, nr 3 (2022): 895–904. http://dx.doi.org/10.5267/j.uscm.2022.3.005.
Pełny tekst źródłaCoyles, Stephanie, i Timothy C. Gokey. "Customer retention is not enough". Journal of Consumer Marketing 22, nr 2 (1.03.2005): 101–5. http://dx.doi.org/10.1108/07363760510700041.
Pełny tekst źródłaKomalasari, Fiona Poetri, i Surya Fajar Budiman. "Customer Retention Strategy Through Customer Satisfaction and Customer Loyalty: The Study on Traveloka Loyalty Program". TRJ Tourism Research Journal 2, nr 1 (26.10.2018): 69. http://dx.doi.org/10.30647/trj.v2i1.32.
Pełny tekst źródłaAhmed, Ibrahim, Usman Yerima Abdullahi i Ibrahim Abba. "Customer Retention Strategies: Benefits on Small Businesses in Nigeria". Global Journal of Business and Social Science Review (GJBSSR) Volume 4 (2016: Issue-3) 4, nr 3 (21.08.2016): 63–67. http://dx.doi.org/10.35609/gjbssr.2016.4.3(9).
Pełny tekst źródłaMahapatra, S. N., i Parveen Kumar. "CUSTOMER RETENTION: A STUDY ON INDIAN BANKS". International Journal of Research -GRANTHAALAYAH 5, nr 7 (31.07.2017): 485–92. http://dx.doi.org/10.29121/granthaalayah.v5.i7.2017.2157.
Pełny tekst źródłaTifliyah, Siti Zainut, Fatchur Rohman i Noermijati Noermijati. "EFFECT OF CUSTOMER RELATIONSHIP MANAGEMENT TO CUSTOMER RETENTION MEDIATED BY CUSTOMER SATISFACTION AND CUSTOMER LOYALTY". JURNAL APLIKASI MANAJEMEN 19, nr 4 (1.12.2021): 896–904. http://dx.doi.org/10.21776/ub.jam.2021.019.04.17.
Pełny tekst źródłaNehari-Talet, Amine, Samer Alhawari i Haroun Alryalat. "The Outcome of Knowledge Process for Customer of Jordanian Companies on the Achievement of Customer Knowledge Retention". International Journal of Knowledge Management 6, nr 1 (styczeń 2010): 44–61. http://dx.doi.org/10.4018/jkm.2010103003.
Pełny tekst źródłaSuhanda, Yogasetya, Lela Nurlaela, Ike Kurniati, Andy Dharmalau i Ita Rosita. "Predictive Analysis of Customer Retention Using the Random Forest Algorithm". TIERS Information Technology Journal 3, nr 1 (25.06.2022): 35–47. http://dx.doi.org/10.38043/tiers.v3i1.3616.
Pełny tekst źródłaTauriana, Dian, i Ni Made Dini Arisani. "Analisis Implementasi Customer Relationship Management dan Kualitas Pelayanan Jasa terhadap Kepuasan Pelanggan dan Dampaknya pada Retensi Pelanggan Hotel Bidakara Jakarta". Binus Business Review 3, nr 1 (31.05.2012): 449. http://dx.doi.org/10.21512/bbr.v3i1.1333.
Pełny tekst źródłaKabue, Hellen W. "Creating Customer Value for Enhanced Customer Satisfaction and Retention". Research in Economics and Management 5, nr 3 (11.06.2020): p7. http://dx.doi.org/10.22158/rem.v5n3p7.
Pełny tekst źródłaSaputro, Febriani Galih, Agus Dwi Sasono, Joko Suyono, Damarsari Ratnasahara Elisabeth i Abdul Thalib Bin Bonn. "The Effect of Customer Relationship Marketing and Service Quality on Customer Retention with Customer Satisfaction as A Mediating Variable In Forwarding Companies In Surabaya". IJEBD (International Journal of Entrepreneurship and Business Development) 3, nr 4 (30.11.2020): 470–78. http://dx.doi.org/10.29138/ijebd.v3i4.1217.
Pełny tekst źródłaDarzi, Mushtaq Ahmad, i Suhail Ahmad Bhat. "Personnel capability and customer satisfaction as predictors of customer retention in the banking sector". International Journal of Bank Marketing 36, nr 4 (21.05.2018): 663–79. http://dx.doi.org/10.1108/ijbm-04-2017-0074.
Pełny tekst źródłaRabbani, M. Azzam. "The Effect of Customer Relationship Management on Customer Retention at KMU Gresik Eye Clinic". International Journal of Review Management Business and Entrepreneurship (RMBE) 2, nr 2 (17.12.2022): 152–59. http://dx.doi.org/10.37715/rmbe.v2i2.3409.
Pełny tekst źródłaKhan*, Mr T. H. Feiroz, Shrushti Mhaske, Sonal Yeshwantrao i Ayush Kumar. "Retention Rate of Customers in Banks using Neural Networks". International Journal of Engineering and Advanced Technology 9, nr 1 (30.10.2019): 4883–85. http://dx.doi.org/10.35940/ijeat.a1932.109119.
Pełny tekst źródłaNnko, Eliakira, i Elia John. "Customer Retention Practices in Micro and Small Food Agro-Processing Enterprises in Tanzania". International Journal of Business and Management Review 11, nr 1 (30.01.2022): 1–11. http://dx.doi.org/10.37745/ijbmr.2013/vol11n1111.
Pełny tekst źródłaAngelovska, Nina, Sasho Josimovski i Lidija Pulevska Ivanovska. "How effective complaint management affects customer retention". Management 27, nr 1 (28.06.2022): 151–66. http://dx.doi.org/10.30924/mjcmi.27.1.9.
Pełny tekst źródłaFELIX, DR EGBORO. "CHALLENGES OF ACQUISITION AND RETENTION OF CUSTOMERS IN A COMPETITIVE MARKET". INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY 10, nr 8 (30.10.2015): 2372–80. http://dx.doi.org/10.24297/ijmit.v10i8.585.
Pełny tekst źródłaSaprudin, Endri, i Hasan Albanna. "The Effect of Service Quality, Personal Selling, and Complaint Handling on Customer Retention of Sharia Bank Customers with Customer Satisfaction as Intervening Variable". Bulletin of Islamic Economics 1, nr 2 (22.02.2023): 19–33. http://dx.doi.org/10.14421/bie.2022.012-03.
Pełny tekst źródłaChristou, Evangelos. "Relationship marketing practices for retention of corporate customers in hospitality contract catering". Tourism and hospitality management 16, nr 1 (maj 2010): 1–10. http://dx.doi.org/10.20867/thm.16.1.1.
Pełny tekst źródłaChristian, Ojiaku, Obinna, Chidirim, Blessing Ngozi, Peter Abude i Aghara N. O. Vincent. "Mobile Banking Service Quality and Customer Retention among Commercial Banks’ Customers: An Empirical Evidence from Southeast Nigeria". Asian Journal of Economics, Business and Accounting 23, nr 14 (26.05.2023): 45–56. http://dx.doi.org/10.9734/ajeba/2023/v23i141004.
Pełny tekst źródłaNugroho, Samuel, Sesilya Kempa i Togar Wiliater Soaloon Panjaitan. "Logistic Service Quality and Customer Satisfaction to Customer Retention on Rice Producer Industry". SHS Web of Conferences 76 (2020): 01048. http://dx.doi.org/10.1051/shsconf/20207601048.
Pełny tekst źródłaArtha, Bhenu, Inna Zahara, Bahri i Niken Permata Sari. "Customer Retention: A Literature Review". Social Science Studies 2, nr 1 (16.01.2022): 030–45. http://dx.doi.org/10.47153/sss21.2952022.
Pełny tekst źródłaHandaruwati, Indah, i Obed Christian Wibowo. "PENGARUH RELATIONSHIP MARKETING TERHADAP CUSTOMER RETENTION PADA STUDIO MUSIK 58 SURAKARTA". Business Innovation and Entrepreneurship Journal 2, nr 3 (31.08.2020): 153–59. http://dx.doi.org/10.35899/biej.v2i3.152.
Pełny tekst źródłaKarya, Denis Fidita. "CUSTOMER LOYALTY PERSPECTIVE DEVELOPED FROM CUSTOMER COMMITMENT". Journal of Applied Management and Business (JAMB) 1, nr 1 (30.07.2020): 20–26. http://dx.doi.org/10.37802/jamb.v1i1.61.
Pełny tekst źródłaMbaabu, Amos Gitonga, i Dr Reuben Njuguna. "Antecedents of Customer Satisfaction and Customer Retention in Outspan Hospital in Nyeri County, Kenya". East African Scholars Journal of Economics, Business and Management 5, nr 10 (2.11.2022): 269–76. http://dx.doi.org/10.36349/easjebm.2022.v05i10.001.
Pełny tekst źródłaSugiato, Budi Jaya, Slamet Riyadi i Endah Budiarti. "The effects of customer relationship management, service quality and relationship marketing on customer retention: The mediation role of bank customer retention in Indonesia". Accounting 9, nr 2 (2023): 85–94. http://dx.doi.org/10.5267/j.ac.2022.12.004.
Pełny tekst źródłaShahzad, Syed Khuram. "Analysis of the Effect of Customer Relationship Marketing Program on Customer Retention with Customer Satisfaction As Mediating Variable in CV Vapor City Semarang". Journal of Management and Business Environment (JMBE) 5, nr 1 (10.07.2023): 16–34. http://dx.doi.org/10.24167/jmbe.v5i1.6057.
Pełny tekst źródłaQasem, Mohammad Fayez, Mohammed Abdallah Abukhadijeh i Mohammad "Abd Alaffo" Aladham. "Customer Relationship Management and Customer Retention in Jordanian Bank". International Business Research 9, nr 9 (18.07.2016): 41. http://dx.doi.org/10.5539/ibr.v9n9p41.
Pełny tekst źródłaMcDougall, Gordon. "Customer Retention Strategies". Services Marketing Quarterly 22, nr 1 (14.05.2001): 39–55. http://dx.doi.org/10.1300/j396v22n01_04.
Pełny tekst źródłaGengeswari, K., i P. Padmashantini. "Impact of Customer Retention Practices on Firm Performance in the Retailing Sector: A comparison between a foreign and home grown retailer in Malaysia". INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY 6, nr 1 (30.09.2013): 672–88. http://dx.doi.org/10.24297/ijmit.v6i1.749.
Pełny tekst źródłaNunes, Guilherme Coelho, Gabriel Sperandio Milan, Luciene Eberle, Deonir De Toni i Pelayo Munhoz Olea. "Cocriação, valor de uso, satisfação e custos de troca como antecedentes da retenção de clientes no ensino superior". Revista de Administração da UFSM 14, nr 3 (4.10.2021): 545–67. http://dx.doi.org/10.5902/1983465935697.
Pełny tekst źródłaKyei, Daniel Asante, i Augustine Thomas Mambu Bayoh. "Innovation and Customer Retention in the Ghanaian telecommunication industry". International Journal of Innovation 5, nr 2 (30.08.2017): 171–83. http://dx.doi.org/10.5585/iji.v5i2.154.
Pełny tekst źródłaHan, Heesup, Wansoo Kim, Sanghyeop Lee i Hye-Ran Kim. "How Image Congruity and Satisfaction Impact Customer Retention at Luxury Restaurants: A Moderated Mediation Framework". Social Behavior and Personality: an international journal 46, nr 6 (5.06.2018): 891–904. http://dx.doi.org/10.2224/sbp.6767.
Pełny tekst źródłaZaky, Amany, Mohamed Roushdy i Shimaa Ouf. "A DEEP LEARNING FRAMEWORK TO IMPROVE CUSTOMER RETENTION". Journal of Southwest Jiaotong University 56, nr 6 (24.12.2021): 285–96. http://dx.doi.org/10.35741/issn.0258-2724.56.6.24.
Pełny tekst źródłaTripathy, Arun Kumar, i Anshul Jain. "FinTech adoption: strategy for customer retention". Strategic Direction 36, nr 12 (2.11.2020): 47–49. http://dx.doi.org/10.1108/sd-10-2019-0188.
Pełny tekst źródłaYeo, Bee Li, i Rozita Naina Mohamed. "Assessing Customer Emotion Product Relationship and Customer Retention Towards Halal Cosmetic Products". GATR Journal of Management and Marketing Review 1, nr 1 (9.12.2016): 15–23. http://dx.doi.org/10.35609/jmmr.2016.1.1(3).
Pełny tekst źródłaWahyuni, Dwi Sri, Erry Sunarya i Nor Norisanti. "Analisis Retensi Pelanggan dan Switching Costs terhadap Loyalitas Pelanggan Indihome". Journal of Management and Bussines (JOMB) 4, nr 1 (26.03.2022): 99–107. http://dx.doi.org/10.31539/jomb.v4i1.741.
Pełny tekst źródłaThomas, Jacquelyn S. "Econometric Analysis of Customer Retention in an Aviation Trade Organization". Transportation Research Record: Journal of the Transportation Research Board 1567, nr 1 (styczeń 1997): 33–40. http://dx.doi.org/10.3141/1567-05.
Pełny tekst źródłaet al., Eltahir. "Comparative study of customer relationship management (CRM) and electronic customer relationship management (E-CRM)". International Journal of ADVANCED AND APPLIED SCIENCES 8, nr 7 (lipiec 2021): 1–6. http://dx.doi.org/10.21833/ijaas.2021.07.001.
Pełny tekst źródłaEddy, Ali Syah Putra i Albert. "The Impact of Customer Relationship Management on Customer Retention at Sentral Mobil Medan". Jurnal Kolaboratif Sains 6, nr 6 (14.06.2023): 487–502. http://dx.doi.org/10.56338/jks.v6i6.3630.
Pełny tekst źródłaMatilani, Amboso Joan, i Simon Nyakwara. "Strategies Adopted by Commercial Banks to Enhance Customer Retention in Kenya". East African Journal of Business and Economics 6, nr 1 (3.07.2023): 137–42. http://dx.doi.org/10.37284/eajbe.6.1.1282.
Pełny tekst źródłaAwad, Nancy Awadallah. "Examining the Impact of E- Shopping on Customer Loyalty". International Journal of Online Marketing 9, nr 3 (lipiec 2019): 82–94. http://dx.doi.org/10.4018/ijom.2019070105.
Pełny tekst źródłaAhmadi, Tiba, i Muhammed Taha Narci. "The Impact of Mobile Banking Services on Customer Satisfaction and Retention: A Study on Turkey Banks". International Journal of Innovation and Economic Development 8, nr 3 (2022): 7–11. http://dx.doi.org/10.18775/ijied.1849-7551-7020.2015.83.2001.
Pełny tekst źródłaPratama, Riyan, Muhammad Izman Herdiansyah, Dedy Syamsuar i Ahmad Syazili. "Prediksi Customer Retention Perusahaan Asuransi Menggunakan Machine Learning". Jurnal Sisfokom (Sistem Informasi dan Komputer) 12, nr 1 (17.03.2023): 96–104. http://dx.doi.org/10.32736/sisfokom.v12i1.1507.
Pełny tekst źródłaSomjani, Avinash. "ENHANCING CUSTOMER RETENTION IN RETAIL INDUSTRY". INFORMATION TECHNOLOGY IN INDUSTRY 9, nr 1 (10.03.2021): 729–35. http://dx.doi.org/10.17762/itii.v9i1.193.
Pełny tekst źródłaNili, Alireza, i Abbas Keramati. "Customer Retention Programs of CRM and Customer Retention in E-Banking". International Journal of E-Entrepreneurship and Innovation 3, nr 1 (styczeń 2012): 18–32. http://dx.doi.org/10.4018/jeei.2012010102.
Pełny tekst źródła., Abdurrahman, Chitrang Agarwal i Lokeshkumar Ramasamy. "Architecture for Evaluating Customer Retention Strategies". ECS Transactions 107, nr 1 (24.04.2022): 1569–84. http://dx.doi.org/10.1149/10701.1569ecst.
Pełny tekst źródłaKavita, Patricia, Susan Wamitu i Joseph Nzomoi. "Relationship between Bank Customer Retention Strategies and Customer Satisfaction in Commercial Banks in Machakos Town". European Journal of Business and Strategic Management 7, nr 2 (12.09.2022): 23–38. http://dx.doi.org/10.47604/ejbsm.1640.
Pełny tekst źródłaMin, Sungwook, Xubing Zhang, Namwoon Kim i Rajendra K. Srivastava. "Customer Acquisition and Retention Spending: An Analytical Model and Empirical Investigation in Wireless Telecommunications Markets". Journal of Marketing Research 53, nr 5 (październik 2016): 728–44. http://dx.doi.org/10.1509/jmr.14.0170.
Pełny tekst źródłaTsao, Hsiu-Yuan, Lucy M. Matthews i Victoria L. Crittenden. "Balancing Market Share Growth and Customer Profitability: Budget Allocation for Customer Acquisition and Retention". Organizations and Markets in Emerging Economies 3, nr 2 (31.12.2012): 45–55. http://dx.doi.org/10.15388/omee.2012.3.2.14267.
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