Gotowa bibliografia na temat „Customer retention”
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Artykuły w czasopismach na temat "Customer retention"
Aityassine, Fatima Lahcen Yachou. "Customer satisfaction, customer delight, customer retention and customer loyalty: Borderlines and insights". Uncertain Supply Chain Management 10, nr 3 (2022): 895–904. http://dx.doi.org/10.5267/j.uscm.2022.3.005.
Pełny tekst źródłaCoyles, Stephanie, i Timothy C. Gokey. "Customer retention is not enough". Journal of Consumer Marketing 22, nr 2 (1.03.2005): 101–5. http://dx.doi.org/10.1108/07363760510700041.
Pełny tekst źródłaKomalasari, Fiona Poetri, i Surya Fajar Budiman. "Customer Retention Strategy Through Customer Satisfaction and Customer Loyalty: The Study on Traveloka Loyalty Program". TRJ Tourism Research Journal 2, nr 1 (26.10.2018): 69. http://dx.doi.org/10.30647/trj.v2i1.32.
Pełny tekst źródłaAhmed, Ibrahim, Usman Yerima Abdullahi i Ibrahim Abba. "Customer Retention Strategies: Benefits on Small Businesses in Nigeria". Global Journal of Business and Social Science Review (GJBSSR) Volume 4 (2016: Issue-3) 4, nr 3 (21.08.2016): 63–67. http://dx.doi.org/10.35609/gjbssr.2016.4.3(9).
Pełny tekst źródłaMahapatra, S. N., i Parveen Kumar. "CUSTOMER RETENTION: A STUDY ON INDIAN BANKS". International Journal of Research -GRANTHAALAYAH 5, nr 7 (31.07.2017): 485–92. http://dx.doi.org/10.29121/granthaalayah.v5.i7.2017.2157.
Pełny tekst źródłaTifliyah, Siti Zainut, Fatchur Rohman i Noermijati Noermijati. "EFFECT OF CUSTOMER RELATIONSHIP MANAGEMENT TO CUSTOMER RETENTION MEDIATED BY CUSTOMER SATISFACTION AND CUSTOMER LOYALTY". JURNAL APLIKASI MANAJEMEN 19, nr 4 (1.12.2021): 896–904. http://dx.doi.org/10.21776/ub.jam.2021.019.04.17.
Pełny tekst źródłaNehari-Talet, Amine, Samer Alhawari i Haroun Alryalat. "The Outcome of Knowledge Process for Customer of Jordanian Companies on the Achievement of Customer Knowledge Retention". International Journal of Knowledge Management 6, nr 1 (styczeń 2010): 44–61. http://dx.doi.org/10.4018/jkm.2010103003.
Pełny tekst źródłaSuhanda, Yogasetya, Lela Nurlaela, Ike Kurniati, Andy Dharmalau i Ita Rosita. "Predictive Analysis of Customer Retention Using the Random Forest Algorithm". TIERS Information Technology Journal 3, nr 1 (25.06.2022): 35–47. http://dx.doi.org/10.38043/tiers.v3i1.3616.
Pełny tekst źródłaTauriana, Dian, i Ni Made Dini Arisani. "Analisis Implementasi Customer Relationship Management dan Kualitas Pelayanan Jasa terhadap Kepuasan Pelanggan dan Dampaknya pada Retensi Pelanggan Hotel Bidakara Jakarta". Binus Business Review 3, nr 1 (31.05.2012): 449. http://dx.doi.org/10.21512/bbr.v3i1.1333.
Pełny tekst źródłaKabue, Hellen W. "Creating Customer Value for Enhanced Customer Satisfaction and Retention". Research in Economics and Management 5, nr 3 (11.06.2020): p7. http://dx.doi.org/10.22158/rem.v5n3p7.
Pełny tekst źródłaRozprawy doktorskie na temat "Customer retention"
Kankam, Boadu Ama Achiaa [Verfasser]. "Customer Relationship Management and Customer Retention / Ama Achiaa Kankam Boadu". München : GRIN Verlag, 2019. http://d-nb.info/1199344958/34.
Pełny tekst źródłaCassab, Harold. "Multi-channel service : performance and implications for customer retention /". Thesis, Connect to this title online; UW restricted, 2005. http://hdl.handle.net/1773/8749.
Pełny tekst źródłaWalcott, Ronald. "Customer Retention in Highly Saturated Telecommunications Markets". Thesis, Northcentral University, 2016. http://pqdtopen.proquest.com/#viewpdf?dispub=10147091.
Pełny tekst źródłaThe mobile telecommunications industry continues to experience global growth, as manifested through the number of global mobile subscriptions. There are 6.8 billion mobile subscriptions globally and 3.4 billion mobile customers. The telecommunications industry is liberalized and considered one of the most competitive industries in the world. In the highly competitive mobile telecommunications industry, customer retention, not customer addition, is the focal point of business leaders. The general business problem was the continued inability of some business leaders to retain customers in a highly saturated market, which results in revenue erosion. The specific business problem was the limited knowledge of some telecommunications business leaders about effective strategies on how to retain telecommunications customers in a highly saturated market. The purpose of this qualitative, exploratory, multicase study was to explore effective strategies on how to retain telecom customers in a highly saturated market. During the data collection, 25 cognitive interviews were conducted with selected participants from Telecommunications Services of Trinidad and Tobago, a telecommunications company that operates in the highly saturated market in Trinidad and Tobago. In this study, the plan was to explore specific attributes that affect the retention of mobile phone customers in a highly saturated market. The top two customer retention considerations for telecom business leaders were value and customer service quality. Telecom business leaders should employ these two findings because they are the most effective strategies for customer retention in highly saturated telecommunications markets. This study on customer experience was the first part of a four-part study. Further research into the other three parts of this study, which are competition, the organization, and the environment, is necessary to provide a comprehensive holistic approach to customer retention in highly saturated telecommunications markets.
Cohen, D., C. Gan, Yong H. H. Au i E. Chong. "Customer retention by banks in New Zealand". Thesis, Українська академія банківської справи Національного банку України, 2007. http://essuir.sumdu.edu.ua/handle/123456789/60635.
Pełny tekst źródłaBailey, Christine R. "How companies use customer insight to drive customer acquisition, development and retention". Thesis, Cranfield University, 2008. http://hdl.handle.net/1826/3197.
Pełny tekst źródłaNaveed-ur-Rehman, Muhammad. "Customer Retention Strategies of Compressed Natural Gas (CNG) in a Developing Country (Pakistan)". Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-24338.
Pełny tekst źródłaMgbemena, Chidozie Simon. "A data-driven framework for investigating customer retention". Thesis, Brunel University, 2016. http://bura.brunel.ac.uk/handle/2438/13175.
Pełny tekst źródłaAhmad, Rizal. "Customer retention management : influence of context on practice". Thesis, University of Manchester, 1999. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.493955.
Pełny tekst źródłaBäck, Eneroth Moa. "An analysis of customer retention using data mining". Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-235709.
Pełny tekst źródłaDetta examensarbete hade som målsättning att svara på frågan huruvida användandet av tredje-parts-applikationer, utöver användandet av originalprodukten, har en inverkan på kundlojalitet hos ett företag som arbetar med att hantera digitala rättigheter. Studien utgick ifrån nollhypotesen att det inte finns en relationen mellan den beroende variabeln kundlojalitet och den oberoende variabeln användandet av tredje-parts-applikationer. För att kunna utvärdera huruvida hypotesen kan förkastas eller inte, analyseras relationen mellan detvå variablerna med hjälp av logistisk regression. Resultatet visade att att det fanns en positiv inverkan för valt dataset. Följaktligen var slutsatsen att det potentiellt skulle kunna finnas en positiv korrelation mellan de två variablerna och nollhypotesen kunde därför förkastas.
Otaigbe, Edmund Ehichioya. "Exploring Satisfaction and Retention Strategies for Generation Y Customers". ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5242.
Pełny tekst źródłaKsiążki na temat "Customer retention"
Association, American Bankers, red. Customer retention strategies. Washington, D.C: American Bankers Association, 1993.
Znajdź pełny tekst źródłaHamilton, Robert. Customer retention: A behavioural model. Loughborough: Loughborough University Banking Centre, 1993.
Znajdź pełny tekst źródłaCustomer retention: An integrated process for keeping your best customers. Milwaukee, Wis: ASQC Quality Press, 1995.
Znajdź pełny tekst źródłaSuccessful customer retention in a week. London: Hodder & Stoughton, 2000.
Znajdź pełny tekst źródłaJohnson, Michael D., Andreas Herrmann, Frank Huber i Anders Gustafsson, red. Customer Retention in the Automotive Industry. Wiesbaden: Gabler Verlag, 1997. http://dx.doi.org/10.1007/978-3-322-84509-2.
Pełny tekst źródłaKeep the right customers: The key steps to profitable customer retention. London: McGraw-Hill Companies, 1996.
Znajdź pełny tekst źródłaConverting customer value: From retention to profit. Hoboken, NJ: Wiley, 2006.
Znajdź pełny tekst źródłaThe lifebelt: The definitive guide to managing customer retention. Chichester: Wiley, 2001.
Znajdź pełny tekst źródłaFliehman, Deborah G. Customer retention through quality leadership: The Baxter approach. Milwaukee, Wis: ASQC Quality Press, 1993.
Znajdź pełny tekst źródłaStone, Merlin. Customer loyalty and continuity: The acquisition, development and retention of profitable customers. Bedford: Policy Publications, 1998.
Znajdź pełny tekst źródłaCzęści książek na temat "Customer retention"
Payne, Adrian. "Customer Retention". W Marketing Management, 110–22. London: Macmillan Education UK, 2000. http://dx.doi.org/10.1007/978-1-137-26638-5_8.
Pełny tekst źródłaMcdonald, Malcolm, i Ailsa Kolsaker. "Customer Retention Strategy". W MBA Marketing, 284–309. London: Macmillan Education UK, 2014. http://dx.doi.org/10.1007/978-1-137-30028-7_15.
Pełny tekst źródłaMeldrum, Mike, i Malcolm McDonald. "Customer Retention Strategies". W Key Marketing Concepts, 199–204. London: Macmillan Education UK, 1995. http://dx.doi.org/10.1007/978-1-349-13877-7_38.
Pełny tekst źródłaMcDonald, Malcolm, Martin Christopher i Margrit Bass. "Customer retention strategy". W Marketing, 315–49. London: Macmillan Education UK, 2003. http://dx.doi.org/10.1007/978-1-4039-3741-4_14.
Pełny tekst źródłaChristopher, Martin, i Malcolm McDonald. "Customer Retention Strategies". W Marketing, 269–80. London: Macmillan Education UK, 1995. http://dx.doi.org/10.1007/978-1-349-23858-3_18.
Pełny tekst źródłaKo, Yen Huei, Ping Yu Hsu, Ming Shien Cheng, Yang Ruei Jheng i Zhi Chao Luo. "Customer Retention Prediction with CNN". W Data Mining and Big Data, 104–13. Singapore: Springer Singapore, 2019. http://dx.doi.org/10.1007/978-981-32-9563-6_11.
Pełny tekst źródłaChu, Bong-Horng, Kai-Chung Hsiao i Cheng-Seen Ho. "An Intelligent Customer Retention System". W Advances in Applied Artificial Intelligence, 1259–69. Berlin, Heidelberg: Springer Berlin Heidelberg, 2006. http://dx.doi.org/10.1007/11779568_133.
Pełny tekst źródłaBaron, Steve, i Kim Harris. "Customer Retention and Relationship Marketing". W Services Marketing, 190–211. London: Macmillan Education UK, 1995. http://dx.doi.org/10.1007/978-1-349-24174-3_8.
Pełny tekst źródłaEiben, A. E., A. E. Koudijs i F. Slisser. "Genetic modelling of customer retention". W Lecture Notes in Computer Science, 178–86. Berlin, Heidelberg: Springer Berlin Heidelberg, 1998. http://dx.doi.org/10.1007/bfb0055937.
Pełny tekst źródłaKall, Jacek. "Measuring customer retention and loyalty". W Brand Metrics, 64–79. London: Routledge, 2021. http://dx.doi.org/10.4324/9781003167235-6.
Pełny tekst źródłaStreszczenia konferencji na temat "Customer retention"
Parker, Kevin, Philip Nitse i Albert Tay. "The Impact of Inaccurate Color on Customer Retention and CRM". W InSITE 2009: Informing Science + IT Education Conference. Informing Science Institute, 2009. http://dx.doi.org/10.28945/3333.
Pełny tekst źródłaLuo, Yan. "Decision making of customer retention based on customer identification". W 2011 Eighth International Conference on Fuzzy Systems and Knowledge Discovery (FSKD 2011). IEEE, 2011. http://dx.doi.org/10.1109/fskd.2011.6019887.
Pełny tekst źródłaGuo, Lei, Jie Liu, Fuming Wu i Xiaoguang Wang. "Dynamic prediction of individual customer retention". W 2013 International Conference on Information and Communication Technology for Education. Southampton, UK: WIT Press, 2014. http://dx.doi.org/10.2495/icte130461.
Pełny tekst źródłaSuhanda, Regina, i Arasy Fahrullah. "Islamic Business Ethics on Customer Retention". W Proceedings of the International Conference on Research and Academic Community Services (ICRACOS 2019). Paris, France: Atlantis Press, 2020. http://dx.doi.org/10.2991/icracos-19.2020.12.
Pełny tekst źródłaRosset, Saharon, Einat Neumann, Uri Eick, Nurit Vatnik i Yizhak Idan. "Customer lifetime value modeling and its use for customer retention planning". W the eighth ACM SIGKDD international conference. New York, New York, USA: ACM Press, 2002. http://dx.doi.org/10.1145/775047.775097.
Pełny tekst źródłaThakreemBanua, Ms. "A Study on Customer Loyalty and Customer Retention in Online Shopping". W Proceedings of the First International Conference on Combinatorial and Optimization, ICCAP 2021, December 7-8 2021, Chennai, India. EAI, 2021. http://dx.doi.org/10.4108/eai.7-12-2021.2314645.
Pełny tekst źródłaYue Zhao, Yong-Cun Cao, Xiu-Qin Pan i Yong Lu. "MBBCTREE Algorithm for telecom customer retention model". W International Conference on Wavelet Analysis and Pattern Recognition, ICWAPR '07. IEEE, 2007. http://dx.doi.org/10.1109/icwapr.2007.4421582.
Pełny tekst źródłaZawawi, Zuraini Abdullah. "Measuring Direct Association Between Customer Satisfaction And Customer Retention Among Generation Y". W IEBMC 2017 – 8th International Economics and Business Management Conference. Cognitive-Crcs, 2018. http://dx.doi.org/10.15405/epsbs.2018.07.02.85.
Pełny tekst źródłaTrenggana, Arlin Ferlina Mochamad, i Leni Cahyani. "The Influence of Relationship Marketing and Customer Retention". W Proceedings of the 1st International Conference on Economics, Business, Entrepreneurship, and Finance (ICEBEF 2018). Paris, France: Atlantis Press, 2019. http://dx.doi.org/10.2991/icebef-18.2019.141.
Pełny tekst źródłaYinghong, Wan, Cao Xiaopeng, Shao Wenli i Lv Hongjun. "Customer relationship retention game based on relationship reputation". W 2011 International Conference on E-Business and E-Government (ICEE). IEEE, 2011. http://dx.doi.org/10.1109/icebeg.2011.5886816.
Pełny tekst źródłaRaporty organizacyjne na temat "Customer retention"
Gillenson, Mark L. Sailor Relationship Management: The Use of Customer Relationship Management in Sailor Morale and Retention. Fort Belvoir, VA: Defense Technical Information Center, sierpień 2002. http://dx.doi.org/10.21236/ada405493.
Pełny tekst źródłaJung, Sojin, Gargi Bhaduri i Jung E. Ha-Brookshire. What to Say and What to Do: Determinants of Corporate Hypocrisy and Its Negative Consequence for Customer Retention Intentions. Ames (Iowa): Iowa State University. Library, styczeń 2019. http://dx.doi.org/10.31274/itaa.9463.
Pełny tekst źródłaCappers, Peter, i Rich Scheer. American Recovery and Reinvestment Act of 2009: Final Report on Customer Acceptance, Retention, and Response to Time-Based Rates from Consumer Behavior Studies. Office of Scientific and Technical Information (OSTI), marzec 2018. http://dx.doi.org/10.2172/1424221.
Pełny tekst źródłaCappers, Peter, Liesel Hans i Richard Scheer. American Recovery and Reinvestment Act of 2009. Interim Report on Customer Acceptance, Retention, and Response to Time-Based Rates from the Consumer Behavior Studies. Office of Scientific and Technical Information (OSTI), czerwiec 2015. http://dx.doi.org/10.2172/1236783.
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