Gotowa bibliografia na temat „Customer relationship management”
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Artykuły w czasopismach na temat "Customer relationship management"
DR.K.VANITHA, DR K. VANITHA. "Customer Relationship Management on Customer Satisfaction". International Journal of Scientific Research 3, nr 4 (1.06.2012): 1–3. http://dx.doi.org/10.15373/22778179/apr2014/240.
Pełny tekst źródłaet al., Eltahir. "Comparative study of customer relationship management (CRM) and electronic customer relationship management (E-CRM)". International Journal of ADVANCED AND APPLIED SCIENCES 8, nr 7 (lipiec 2021): 1–6. http://dx.doi.org/10.21833/ijaas.2021.07.001.
Pełny tekst źródłaErlygina, E., i V. Filimonova. "Customer Relationship Management". Bulletin of Science and Practice 6, nr 2 (15.02.2020): 212–18. http://dx.doi.org/10.33619/2414-2948/51/21.
Pełny tekst źródłaMohammadhossein, Nastaran, Mohammad Nazir Ahmad, Nor Hidayati Zakaria i Shidrokh Goudarzi. "A Study towards the Relation of Customer Relationship Management Customer Benefits and Customer Satisfaction". International Journal of Enterprise Information Systems 10, nr 1 (styczeń 2014): 11–31. http://dx.doi.org/10.4018/ijeis.2014010102.
Pełny tekst źródłaKumar, M. P. Shiva. "Customer Relationship Management (CRM) - Retaining Customers". SEDME (Small Enterprises Development, Management & Extension Journal): A worldwide window on MSME Studies 33, nr 3 (wrzesień 2006): 63–72. http://dx.doi.org/10.1177/0970846420060306.
Pełny tekst źródłaBhat, Suhail Ahmad, i Mushtaq Ahmad Darzi. "Customer relationship management". International Journal of Bank Marketing 34, nr 3 (16.05.2016): 388–410. http://dx.doi.org/10.1108/ijbm-11-2014-0160.
Pełny tekst źródłaRyals, Lynette. "Making Customer Relationship Management Work: The Measurement and Profitable Management of Customer Relationships". Journal of Marketing 69, nr 4 (październik 2005): 252–61. http://dx.doi.org/10.1509/jmkg.2005.69.4.252.
Pełny tekst źródłaPashaie, Sajjad, Fatemeh Abdavi, Geoff Dickson i Romina Habibpour. "SPORT CUSTOMER RELATIONSHIP MANAGEMENT, COMPETITIVE ADVANTAGE, SATISFACTION, LOYALTY, AND COMPLAINT MANAGEMENT". Kinesiologia Slovenica 28, nr 1 (26.05.2022): 122–40. http://dx.doi.org/10.52165/kinsi.28.1.122-140.
Pełny tekst źródłaSrisamran, Phocharapol, i Vichita Vathanophas Ractham. "Customer-Centric Knowledge Creation For Customer Relationship Management". Journal of Applied Business Research (JABR) 30, nr 2 (27.02.2014): 397. http://dx.doi.org/10.19030/jabr.v30i2.8410.
Pełny tekst źródłaG.V. Kori, G. V. Kori, i Basavaraj Huggi. "Customer Relationship Management” - In Banking Industry". Indian Journal of Applied Research 1, nr 7 (1.10.2011): 34–36. http://dx.doi.org/10.15373/2249555x/apr2012/11.
Pełny tekst źródłaRozprawy doktorskie na temat "Customer relationship management"
Arndt, Oliver H. "Fähigkeiten im Customer Relationship Management /". Bamberg : Difo-Druck, 2009. http://aleph.unisg.ch/hsgscan/hm00264325.pdf.
Pełny tekst źródłaVoss, Julian. "Customer-Relationship-Management im Agribusiness". Göttingen Sierke, 2008. http://d-nb.info/989845397/04.
Pełny tekst źródłaSuárez, Néstor Mauricio. "Estrategia CRM (Customer Relationship Management)". Master's thesis, Universidad Nacional de Cuyo. Facultad de Ciencias Económicas, 2011. http://bdigital.uncu.edu.ar/4481.
Pełny tekst źródłaFil: Suárez, Néstor Mauricio. Universidad Nacional de Cuyo. Facultad de Ciencias Económicas.
Дядечко, Алла Миколаївна, Алла Николаевна Дядечко, Alla Mykolaivna Diadechko i G. Shaban. "Customer relationship management (crm) strategy". Thesis, Вид-во СумДУ, 2009. http://essuir.sumdu.edu.ua/handle/123456789/16796.
Pełny tekst źródłaSimmons, Robert Lee. "The Relationship Between Customer Relationship Management Usage, Customer Satisfaction, and Revenue". ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/1451.
Pełny tekst źródłaLönnevik, Helena, i Fiorella Piedra. "Luxury Customer Relationship Management : Customer loyalty through a luxury perspective". Thesis, Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-72857.
Pełny tekst źródłaBackground and problem discussion: Luxury brands have begun to explore the benefits of an approach to create lifelong customer value. They have also shown interest in implementing CRM policies but are unsure how suitable it is for their market. The article “Is CRM for luxury brands?” Cailleux, Mignot & Kapferer (2009) has been used as an inspiration in this study as the article has found that the existing traditional CRM does not understand "luxury management" and the precise implications, i.e., how luxury brands want to expand while maintaining their prestige. Since the concept of CRM is considered to be insufficient and inadequate for the purposes of luxury brands, we believe that CRM is not an optimal business strategy for the type of business. Purpose: The purpose with this study is to enhance and supplement the strategy CRM to meet the luxury industry needs. The ambition is to develop existing theory and create a model that is suitable for luxury brands. Further, the purpose is to clarify the differences between CRM and LCRM. Method: The paper is theoretically based with a qualitative approach with respondents in leader positions and extensive experience within the luxury industry. Conclusion: CRM is an insufficient strategy to apply for businesses within the luxury industry because it does not understand the platform of a luxury brand. The developed theory LCRM has been tested through an empiric study and has been verified as a suitable strategy to apply for luxury brands. Through an implementation of LCRM luxury brands can achieve a higher customer loyalty in the long run.
Felix, Amoah. "Customer relationship management practiced by KOSAB". Thesis, Nelson Mandela Metropolitan University, 2011. http://hdl.handle.net/10948/d1008046.
Pełny tekst źródłaArndt, Dirk. "Customer-information-Management ein Referenzmodell für die Informationsversorgung im Customer-Relationship-Management". Göttingen Cuvillier, 2008. http://d-nb.info/98980853X/04.
Pełny tekst źródłaGreve, Goetz. "Erfolgsfaktoren von Customer-Relationship-Management-Implementierungen /". Wiesbaden : Deutscher Universitäts-Verlag, 2006. http://dx.doi.org/10.1007/3-8350-5705-7.
Pełny tekst źródłaHedin, Magnus, i Niklas Sjöblom. "Customer Relationship Management och dess implementeringsproblem". Thesis, Uppsala University, Department of Business Studies, 2005. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-7574.
Pełny tekst źródłaKsiążki na temat "Customer relationship management"
Roberts-Phelps, Graham. Customer Relationship Management. London: Thorogood, 2004.
Znajdź pełny tekst źródłaAnderson, Kristin. Customer relationship management. New York: McGraw-Hill, 2002.
Znajdź pełny tekst źródłaDas, Subhasish. Customer relationship management. New Delhi: Excel Books, 2007.
Znajdź pełny tekst źródłaCustomer relationship management. Wyd. 3. Amsterdam: Pearson Education, 2009.
Znajdź pełny tekst źródłaJoanna, Reeves, red. Customer relationship management. London: Caspian Publishing, 1999.
Znajdź pełny tekst źródłaKumar, V., i Werner Reinartz. Customer Relationship Management. Berlin, Heidelberg: Springer Berlin Heidelberg, 2018. http://dx.doi.org/10.1007/978-3-662-55381-7.
Pełny tekst źródłaSperl, Friederike. Customer Relationship Management. Wiesbaden: Springer Fachmedien Wiesbaden, 2016. http://dx.doi.org/10.1007/978-3-658-11547-0.
Pełny tekst źródłaMuther, Andreas. Customer Relationship Management. Berlin, Heidelberg: Springer Berlin Heidelberg, 2002. http://dx.doi.org/10.1007/978-3-642-56222-8.
Pełny tekst źródłaSchwetz, Wolfgang. Customer Relationship Management. Wiesbaden: Gabler Verlag, 2001. http://dx.doi.org/10.1007/978-3-322-89528-8.
Pełny tekst źródłaSchwetz, Wolfgang. Customer Relationship Management. Wiesbaden: Gabler Verlag, 2000. http://dx.doi.org/10.1007/978-3-322-92002-7.
Pełny tekst źródłaCzęści książek na temat "Customer relationship management"
Wilde, Silvio. "Customer Relationship – Customer Knowledge". W Customer Knowledge Management, 45–56. Berlin, Heidelberg: Springer Berlin Heidelberg, 2010. http://dx.doi.org/10.1007/978-3-642-16475-0_5.
Pełny tekst źródłaWessling, Harry. "Customer Relationship Management". W Network Relationship Management, 143–87. Wiesbaden: Gabler Verlag, 2002. http://dx.doi.org/10.1007/978-3-322-82384-7_4.
Pełny tekst źródłaButtle, Francis, i Stan Maklan. "Customer portfolio management". W Customer Relationship Management, 131–66. Fourth Edition. | New York : Routledge, 2019. | Revised edition of the authors’ Customer relationship management, 2015.: Routledge, 2019. http://dx.doi.org/10.4324/9781351016551-7.
Pełny tekst źródłaJolibert, Alain, Hans Mühlbacher, Laurent Florès i Pierre-Louis Dubois. "Customer Relationship Management". W Marketing Management, 229–42. London: Macmillan Education UK, 2012. http://dx.doi.org/10.1007/978-0-230-36367-0_10.
Pełny tekst źródłaUmbach, Günter. "Customer-Relationship- Management". W Erfolgreich im Pharma-Marketing, 293–99. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. http://dx.doi.org/10.1007/978-3-658-18482-7_9.
Pełny tekst źródłaWalsh, Gianfranco, Alexander Klee i Thomas Kilian. "Customer Relationship Management". W Springer-Lehrbuch, 215–38. Berlin, Heidelberg: Springer Berlin Heidelberg, 2009. http://dx.doi.org/10.1007/978-3-540-89136-9_5.
Pełny tekst źródłaPlattner, Hasso. "Customer Relationship Management". W Electronic Business Engineering, 1–12. Heidelberg: Physica-Verlag HD, 1999. http://dx.doi.org/10.1007/978-3-642-58663-7_1.
Pełny tekst źródłaSchawalder, Michael, Volker Lenz i Herbert Röllin. "Customer-Relationship-Management". W Industrielle Services strategisch optimieren, 7–12. Berlin, Heidelberg: Springer Berlin Heidelberg, 2013. http://dx.doi.org/10.1007/978-3-642-36453-2_2.
Pełny tekst źródłaGersch, Martin. "Customer Relationship Management". W Geschäftsbeziehungsmanagement, 309–57. Wiesbaden: Gabler Verlag, 2011. http://dx.doi.org/10.1007/978-3-8349-6928-6_8.
Pełny tekst źródłaMöhring, Michael, Barbara Keller i Rainer Schmidt. "Customer-Relationship-Management". W CRM in der Public Cloud, 3–10. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. http://dx.doi.org/10.1007/978-3-658-19724-7_2.
Pełny tekst źródłaStreszczenia konferencji na temat "Customer relationship management"
Nurainun. "Customer Loyalty and Customer Relationship Management". W Malaysia Indonesia International Conference on Economics Management and Accounting. SCITEPRESS - Science and Technology Publications, 2019. http://dx.doi.org/10.5220/0010520300002900.
Pełny tekst źródłaYu, Yufan. "Customer Relationship Management and Online Customers Brand Loyalty". W 2014 International Conference on Global Economy, Commerce and Service Science (GECSS-14). Paris, France: Atlantis Press, 2014. http://dx.doi.org/10.2991/gecss-14.2014.70.
Pełny tekst źródłaGlissmann, Susanne, Lutz Kolbe, Nicholas Romano Jr. i Jerry Fjermestad. "Minitrack: Electronic Customer Relationship Management". W 2007 40th Annual Hawaii International Conference on System Sciences (HICSS'07). IEEE, 2007. http://dx.doi.org/10.1109/hicss.2007.369.
Pełny tekst źródłaHayati, Isra, i Uun Al Muddatstsir. "Effects Of Customer Relationship Management On Customer Loyalty". W Proceedings of the 1st International Conference on Economics, Management, Accounting and Business, ICEMAB 2018, 8-9 October 2018, Medan, North Sumatra, Indonesia. EAI, 2019. http://dx.doi.org/10.4108/eai.8-10-2018.2288685.
Pełny tekst źródłaJia, Xiuna, i Lin Bai. "The Supplier Relationship Management Applying Management Thoughts of Customer Relationship Management". W 2008 4th International Conference on Wireless Communications, Networking and Mobile Computing (WiCOM). IEEE, 2008. http://dx.doi.org/10.1109/wicom.2008.1602.
Pełny tekst źródłaZhu, Zhixuan. "The Relationship Between Supply Chain Management and Customer Relationship Management". W 2022 7th International Conference on Financial Innovation and Economic Development (ICFIED 2022). Paris, France: Atlantis Press, 2022. http://dx.doi.org/10.2991/aebmr.k.220307.494.
Pełny tekst źródłaBueren, A., R. Schierholz, L. Kolbe i W. Brenner. "Customer knowledge management - improving performance of customer relationship management with knowledge management". W 37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the. IEEE, 2004. http://dx.doi.org/10.1109/hicss.2004.1265416.
Pełny tekst źródłaSulaiman i Said Musnadi. "Customer Relationship Management, Customer Satisfaction and Its Impact on Customer Loyalty". W International Conference on Multidisciplinary Research. SCITEPRESS - Science and Technology Publications, 2018. http://dx.doi.org/10.5220/0008892606920698.
Pełny tekst źródłaYean, Lim Chia, i Vincent K. T. Khoo. "Customer Relationship Management: Lifecycle of Predicting Customer Lifetime Value". W 2010 Second International Conference on Computer Research and Development. IEEE, 2010. http://dx.doi.org/10.1109/iccrd.2010.24.
Pełny tekst źródłaSun, Daiyue, Xu Wang i Yingbo Wu. "Automobile Dealers' Customer Relationship Management based on Customer Value". W First International Conference Economic and Business Management 2016. Paris, France: Atlantis Press, 2016. http://dx.doi.org/10.2991/febm-16.2016.88.
Pełny tekst źródłaRaporty organizacyjne na temat "Customer relationship management"
Gillenson, Mark L. Sailor Relationship Management: The Use of Customer Relationship Management in Sailor Morale and Retention. Fort Belvoir, VA: Defense Technical Information Center, sierpień 2002. http://dx.doi.org/10.21236/ada405493.
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