Książki na temat „CUSTOMER’S ATTITUDE”

Japan. Keizai Sangyōshō. Shōmu Jōhō Seisakukyoku. Sābisu Sangyōka. Kankō Shūkyaku Chīmu. Taiken kōryū sābisu kokyaku manzokudo teikyō shuhō kentō chōsa hōkokusho. Tōkyō: Keizai Sangyōshō Shōmu Jōhō Seisakukyoku Sābisu Sangyōka (Kankō Shūkyaku Chīmu), 2009.

Japan. Keizai Sangyōshō. Shōmu Jōhō Seisakukyoku. Sābisu Sangyōka. Kankō Shūkyaku Chīmu. Taiken kōryū sābisu kokyaku manzokudo teikyō shuhō kentō chōsa hōkokusho. Tōkyō: Keizai Sangyōshō Shōmu Jōhō Seisakukyoku Sābisu Sangyōka (Kankō Shūkyaku Chīmu), 2009.

Cusick, William J. All Customers Are Irrational. New York: AMACOM Books, 2009.

Solomon, Michael R. The truth about customers. Upper Saddle River, N.J: FT Press, 2009.

Mondragon, A. Services guarantees: A cross-cultural comparison of customers' attitudes. Manchester: UMIST, 1997.

Singhal, Sushila. Banks and customers: A behavioural analysis. New Delhi: Shri Ram Centre for Industrial Relations & Human Resources, 1987.

Creative & Response Research Services, Inc. i National Restaurant Association (U.S.), red. The frequent dinner customer. Washington, DC: National Restaurant Association, 1997.

Steckstor, Denise. The Effects of Cause-Related Marketing on Customers’ Attitudes and Buying Behavior. Wiesbaden: Gabler Verlag / Springer Fachmedien Wiesbaden GmbH, 2012.

Steckstor, Denise. The Effects of Cause-Related Marketing on Customers’ Attitudes and Buying Behavior. Wiesbaden: Gabler Verlag, 2012. http://dx.doi.org/10.1007/978-3-8349-7078-7.

What customers want: Move them to buy, buy more, and keep on buying. New York: Pearson Prentice Hall, 2009.

2009 customer satisfaction survey: How has the Office of Personnel Management served you? Wyd. 2. Washington, DC (1900 E St., NW): U.S. Office of Personnel Management, 2009.

Robert, East, Lomax Wendy, Wilson Gill i Kingston Business School, red. Demand over time: Attitudes, knowledge and habits that affect when customers use supermarkets. Kingston upon Thames: Kingston Business School, 1991.

Iacobucci, Dawn. Perceptions of services. Dublin: University College Dublin (Centre for Quality & Services Management), 1994.

Earlene, Biggs, i MERIT Research Services, red. How to plan and conduct a customer satisfaction survey. Orem, Utah: MERIT Research Services, 1996.

Abraham, Koshy, i Indian Institute of Management, Ahmedabad., red. Salesperson's customer orientation: A reconceptualization and a new definition. Ahmedabad: Indian Institute of Management, Ahmedabad, 2008.

Ken, Orton, red. The soul of the new consumer: The attitudes, behaviors, and preferences of E-customers. New York: Allworth Press, 2000.

Nimmi, Damodaran, AWWA Research Foundation i United States. Environmental Protection Agency., red. Customer acceptance of water main structural reliability. Denver, CO: Awwa Research Foundation and American Water Works Association, 2005.

Vavra, Terry G. Aftermarketing: How to keep customers for lifethrough relationship marketing. Homewood, Ill: Business One Irwin, 1992.

Silvia, Pérez Freire, red. Prostitución: Clientes e outros homes : análise sociolóxica das ideoloxías sexuais masculinas en Galicia. Vigo: Edicións Xerais de Galicia, 2009.

Amy, Aronson, red. Winning the toughest customer: The essential guide to selling to women. Chicago, IL: Kaplan Pub., 2006.

Vavra, Terry G. Aftermarketing: How to keep customers for life through relationship marketing. Homewood, Ill: Business One Irwin, 1992.

Vavra, Terry G. Aftermarketing: How to keep customers for life through relationship marketing. Chicago: Irwin Professional Pub., 1995.

2008 customer satisfaction survey: How has the Office of Personnel Management served you? Wyd. 2. Washington, DC (1900 E St., NW): U.S. Office of Personnel Management, 2008.

2007 customer satisfaction survey: How has the Office of Personnel Management served you? Wyd. 2. Washington, DC (1900 E St., NW, Washington 20415): U.S. Office of Personnel Management, 2007.

Gee, Jeff. The winner's attitude: Using the switch method to change how you deal with difficult people and get the best out of any situation at work. New York: McGraw-Hill, 2006.

I'm not buying it: How to turn today's skeptical Millennials into loyal customers. United States]: Christopher W. Anderson, 2015.

Foundation, Retail Home Furnishings, red. Retail trends study: Serving the changing customer. High Point, N.C. (P.O. Box 2396, High Point 27261): Retail Home Furnishings Foundation, 1991.

Nykiel, Ronald A. You can't lose if the customer wins: Ten steps to service success. Stamford, Conn: Longmeadow Press, 1990.

All customers are irrational: Understanding what they think, what they feel, and what keeps them coming back. New York: American Management Association, 2009.

United States. Dept. of Agriculture. Modernization of Administrative Processes Program Office, red. Understanding customer expectations: A handbook and guide. [Washington, D.C.]: U.S. Dept. of Agriculture, Office of the Assistant Secretary for Administration, Modernization of Administrative Processes Program Office, 1997.

The new market leaders: Who's winning and how in the battle for customers. New York: Free Press, 2001.

Robert, East, i Kingston Business School, red. Demand over time: Attitudes, knowledge and habits that affect when customers use banks and building societies. (Kingston upon Thames): Kingston Business School, Kingston University, 1992.

Wrisley, Albert L. Convenience store customer attributes study: Conducted for the National Association of Convenience Stores. Alexandria, VA (1605 King St., Alexandria 22314-2792): The Association, 1989.

You can't lose if the customer wins: Ten steps to growth & profit. New York: Berkley Books, 1990.

Customer visits: Building a better market focus. Wyd. 3. Armonk, N.Y: M.E. Sharpe, 2008.

McGoldrick, Bernie. Attitudes of D.O.E. Road Service staff (Omagh West Area) to the customer care concept. [s.l: The Author], 1999.

Grisaffe, Douglas B. Antecedents and consequences of customer value: Testing an expanded framework. Cambridge, Mass: Marketing Science Institute, 1998.

Grisaffe, Douglas B. Antecedents and consequences of customer value: Testing an expanded framework. Cambridge, Mass: Marketing Science Institute, 1998.

Congress, Quality Insurance, red. Executive summary of "Voice of the customer": In-depth research reveals attitudes towards the industry ... New York, NY: Quality Insurance Congress, Communications Group, 1996.

Barnes, Justin. International customer perceptions of South African automotive component manufacturer performance levels. Durban: University of Natal CSDS, 2002.

Marder, Eric. The laws of choice: Predicting customer behavior. New York: Free Press, 1997.

Customer orientation and market action. Upper Saddle River, N.J: Prentice Hall, 1998.

Frost & Sullivan., red. Customer perceptions of endoscopy and laser products: A company image survey. New York: Frost & Sullivan, 1991.

William, Humble John, i American Management Association, red. Service: The new competitive edge : an American Management Association research report. New York, N.Y: The Association, 1991.

Haas, Hendrik. Dienstleistungsqualität aus Kundensicht: Eine empirische und theoretische Untersuchung über den Nutzen von Zertifikaten nach DIN EN ISO 9000 ff. für Verbraucher. Berlin: Duncker & Humblot, 1998.

United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Commerce, Trade, and Consumer Protection. How do businesses use customer information? Is the customer's privacy protected? : hearing before the Subcommittee on Commerce, Trade, and Consumer Protection of the Committee on Energy and Commerce, House of Representatives, One Hundred Seventh Congress, first session, July 26, 2001. Washington: U.S. G.P.O., 2001.

Customer visits: Building a better market focus. Newbury Park: Sage Publications, 1993.

Customer visits: Building a better market focus. Wyd. 2. Thousand Oaks, Calif: Sage Publications, 1998.

David, Bender. South Dakota Motor Carrier Services 2006 customer satisfaction assessment: Final report. Pierre, S.D: South Dakota Dept. of Transportation, Office of Research, 2006.

Vendre gagnant, gagnant. Montréal: Éditions Transcontinental, 2004.