Rozprawy doktorskie: „Australian public services”

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Allan, Geoffrey, i n/a. "A Different Agenda: The Changing Meaning of Public Service Efficiency and Responsiveness in Australia's Public Services". Griffith University. Griffith Business School, 2005. http://www4.gu.edu.au:8080/adt-root/public/adt-QGU20060914.104311.

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This thesis examines the changing nature of efficiency and tesponsiveness of Australian public services over the past century It will examine how over the past 100 years efficiency has been improved and assessed. It will also examine how, since the 1970s, efficiency has become synonymous with responsiveness. The main argument of this thesis is that the nature of efficiency and responsiveness has changed over the past century.. Reforms introduced fiom the 1970s where the rationale at the time was improved efficiency, were essentially designed to make the public service more accountable and thereby responsive to the political executive. The study will examine: 1. the measures governments employed to improve efficiency and assess their effectiveness; 2. how responsiveness became the corollary of efficiency; 3. the resultant changes assessment of government perfbrmance; and 4. the effect these changes had on the Westminster system in Australia. The thesis is in three parts. Part one deals with the nature of public service efficiency and responsiveness. It examines the literature surrounding the nature of the terms and provides a definition of each. Part two details and analyses how public service efficiency was measured and improved from the end of the nineteenth century to the beginning of the 1970s. It will detail the rise and decline in public service boards and commissions and how they were used to initially limit patronage and then to act as monitoring agencies to ensure that public service input costs were as small as they could be 1i will also detail how other factors, such as the training and education of staff and computerisation had an increasing role in improving efficiency. The third part deals with the changes that have occurred since the 1970s. This will examine how responsiveness emerged as an issue and how it became an essential companion to efficiency when promoting bureaucratic change.. It will examine how the nomenclature of efficiency has been applied when the political executive seeks to ensure greater responsiveness from the public service. This third part will examine the main apparatus that were employed by the political executive to improve efficiency and responsiveness: progr am budgeting, corporate planthng, efficiency audits and contracts with senior staff. Finally, I will demonstrate the inability or unwillingness of many ministers and governments to detail policy objectives and their reluctance to evaluate the effectiveness of spending. This was accompanied by a greater reliance on senior employment contracts as the main lever to improve efficiency and responsiveness of the service.

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Allan, Geoffrey. "A Different Agenda: The Changing Meaning of Public Service Efficiency and Responsiveness in Australia's Public Services". Thesis, Griffith University, 2005. http://hdl.handle.net/10072/367174.

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This thesis examines the changing nature of efficiency and tesponsiveness of Australian public services over the past century It will examine how over the past 100 years efficiency has been improved and assessed. It will also examine how, since the 1970s, efficiency has become synonymous with responsiveness. The main argument of this thesis is that the nature of efficiency and responsiveness has changed over the past century.. Reforms introduced fiom the 1970s where the rationale at the time was improved efficiency, were essentially designed to make the public service more accountable and thereby responsive to the political executive. The study will examine: 1. the measures governments employed to improve efficiency and assess their effectiveness; 2. how responsiveness became the corollary of efficiency; 3. the resultant changes assessment of government perfbrmance; and 4. the effect these changes had on the Westminster system in Australia. The thesis is in three parts. Part one deals with the nature of public service efficiency and responsiveness. It examines the literature surrounding the nature of the terms and provides a definition of each. Part two details and analyses how public service efficiency was measured and improved from the end of the nineteenth century to the beginning of the 1970s. It will detail the rise and decline in public service boards and commissions and how they were used to initially limit patronage and then to act as monitoring agencies to ensure that public service input costs were as small as they could be 1i will also detail how other factors, such as the training and education of staff and computerisation had an increasing role in improving efficiency. The third part deals with the changes that have occurred since the 1970s. This will examine how responsiveness emerged as an issue and how it became an essential companion to efficiency when promoting bureaucratic change.. It will examine how the nomenclature of efficiency has been applied when the political executive seeks to ensure greater responsiveness from the public service. This third part will examine the main apparatus that were employed by the political executive to improve efficiency and responsiveness: progr am budgeting, corporate planthng, efficiency audits and contracts with senior staff. Finally, I will demonstrate the inability or unwillingness of many ministers and governments to detail policy objectives and their reluctance to evaluate the effectiveness of spending. This was accompanied by a greater reliance on senior employment contracts as the main lever to improve efficiency and responsiveness of the service.
Thesis (PhD Doctorate)
Doctor of Philosophy (PhD)
Griffith Business School
Full Text

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Parker, Lukas Jay, i lukasparker@gmail com. "Trust and the Australian retail banking industry : the impact of deinstitutionalisation of Australian retail banking services on consumer trust". Swinburne University of Technology, 2005. http://adt.lib.swin.edu.au./public/adt-VSWT20051117.105403.

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Consumer trust research has principally developed from established psychological-based research. This conception of consumer trust largely draws from research pertaining to interpersonal trust. This study combined existing theories from both sociological and psychological research in developing a consumer trust model specifically for banks. Partly because of their historical position in society and also because of their government-protected position, banks, bank branches and bank managers have traditionally held a respected, and trusted position in Australian communities. Because of this reputation and position in communities, banks were seen to display institutional attributes. These attributes were defined in this study as local community focus, local availability and visibility, relationship power symmetry and social obligation fulfilment. This study explored the notion of institution-based trust in an Australian retail banking context. Institution-based trust was a measure of the levels of consumer trust in various defined institutional attributes. It was contended that through the diminishment and divestment of its institutional attributes banks were impairing their institutional cachet. The process was termed 'deinstitutionalisation' and was postulated to have a negative impact on consumer trust. The hypothetico-deductive methodological framework was employed throughout the study, with a mail-based consumer survey used as the main means of primary data collection. 468 useable questionnaires from adult bank customers were yielded and the data analysed. These data were analysed and used to test twenty-three research hypotheses of which nineteen were supported. From the results, it was concluded that perceived local community focus, perceived social obligation fulfilment and perceived relationship power symmetry were antecedents to consumer trust in banks. Also, reasonable availability of conventional bank branch services was found to be an important component of perceived community focus of their banks, thus having an indirect relationship to institution-based consumer trust in banks. Community Banks were found to be exhibiting and promoting many of these institutional attributes. Consumers were found to be less likely to need bank branches for transactional or functional purposes, but branches were seen to be symbolically important. Also, consumers were found to be more likely to identify with intangible elements of their bank, principally bank brand, than with tangible attributes such as the bank branch. Importantly, consumers were found to be trusting of their banks, however they were more likely to believe that banks were less trustworthy now than they were in the past.

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King, Susan Therese, i sue king@unisa edu au. "The Changing of the Guard: conceptualisations of prison officers' work in three South Australian prisons". Flinders University. Flinders Institute of Public Policy and Management, 2007. http://catalogue.flinders.edu.au./local/adt/public/adt-SFU20070313.175216.

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The prison officer is central to prison life, yet understandings of this role are limited. This thesis argues that the two overarching (and often competitive)conceptualisations of prison officers' work as custodial work or human services work are limited. Eight conceptualisations of prison officers' work from the correctional literature are identified - Para-military officer, Security Officer, Warehouser of prisoners, Public Servant /bureaucrat, Professional, Manager of Prisoners , Therapist and Case Manager. These conceptualisations are defined and related to one another by examining their construction through discourses of prison purpose and prison process (Adler and Longhurst 1994). The thesis develops the analysis of du Gay (1996) that organisations use discourse as a means of constructing work identities for their employees and the work of Halford and Leonard (1999) who argue that workers are active agents in this process and do not always take on the identity the organisation is seeking to promote. The thesis addresses three research questions How has the role of the prison officer been conceptualised by the South Australian Department for Correctional Services over time? How is the role of the prison officer currently conceptualised by personnel working within South Australian prisons, what influences the way the role is conceptualised and what purposes do these conceptualisations serve? To what extent have the new conceptualisations of the role of the prison officer, articulated by the Department for Correctional Services in the last ten years, been adopted by staff within prisons and what determines the influence of these new conceptualisations? These questions are addressed using qualitative research techniques of document analysis and semi-structured interviews. The thesis identifies that in recent decades the Department has emphasised conceptualisations of the role constructed from normalisation and rehabilitative discourses. Interviewees, forty-four working in three South Australian prisons, (both departmental and privately managed), conceptualised the work of a prison officer as complex and unique and identified three influential audiences for the performance of prison officers' work prisoners, officers and their colleagues, and the Departmental hierarchy. Interviewees constructed the role of the prison officer in terms that would earn respect for the work from each of these audiences and manage the vulnerability of the officer as a worker and a prison officer. Half of those interviewed conceptualised the prison officer based on a Manager of Prisoners. Other interviewees, critical of the role within their prison, described it as a Warehouser and saw the competition between custodial and human services roles as irreconcilable. The thesis argues that Departmental discourse can be seen to have a significant influence on the conceptualisation of the prison officers role by those working within prisons, but that it competes for influence with the discourse of the other powerful audiences for the performance of prison officers' work prisoners and other staff.

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Murphy, Patricia, i n/a. "An Examination of the Influence the Broader Insurance-Based Rehabilitation Context has on the Experience of Work Stress Among Rehabilitation Professionals". Griffith University. School of Human Services, 2004. http://www4.gu.edu.au:8080/adt-root/public/adt-QGU20040629.160954.

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The phenomenon of work stress is ubiquitous and has been the source of considerable attention over the past few decades. Work stress is a common problem in human services, particularly in the area of rehabilitation. The prevalence of this problem for rehabilitation has, however, been fuelled over the last two decades by the rapid growth of the insurance-based rehabilitation sector in Australia. The expansion of this sector has created a major market for rehabilitation practitioners. Using a qualitative research paradigm, the current study examined the insurance-based rehabilitation context in Australia. Specifically, this study explored the influence of this context on the experience of work stress for rehabilitation professionals. Although attempts to account for work stress usually focus on the qualities of the individual and organizational factors, the current study has responded to the call in occupational stress literature to examine this phenomenon at a broader, contextual level. Twenty-five rehabilitation professionals were asked to provide visual representations to illustrate their experience of the insurance-based rehabilitation work context. Interviews were conducted with each participant to elicit a more in-depth understanding of this experience. The findings revealed that the insurance-context appears to be characterized by inconsistency, chaos, confusion, and a strong focus on profit and cost effectiveness as depicted by the themes Maelstrom, Co-dependent Liaisons, Implosion of Responsibility, Legislative Pluralism, External Trumping and Greed. The deleterious influence of this context on rehabilitation professionals manifested in several ways as represented by the themes Impotence, Cynicism, Going Through the Motions, and Betrayal. A metaphor of a virus was used to provide a context for understanding how rehabilitation professionals were infected by the stressors inherent in the unhealthy contextual environment of the insurance sector. The results of this study have important implications for informing future policy, practice and research within the rehabilitation industry. Clearly, the health of the insurance sector needs to improve to ensure the well-being of rehabilitation professionals such as those who participated in this study. Improved health of this sector must include a greater respect for the profession of rehabilitation. Also crucial to the improved health of the sector is consistency in legislation and procedures that underpin rehabilitation. In addition, rehabilitation professionals must accept responsibility for enhancing their core competencies if they are to inoculate themselves against the harmful influence of the broader insurance context. Strategies to inoculate rehabilitation professionals against the infiltration of these contextual stressors must include an understanding of business administration and policy. Finally, the findings suggest that unless the health of the sector and the rehabilitation professionals improve, poor rehabilitation outcomes are likely to continue to plague the insurance industry and the experience of work stress and turnover among rehabilitation professionals will remain unacceptably high.

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Dockery, Michael. "The Evaluation of Australian Labour Market Assistance Policy". Curtin University of Technology, School of Economics and Finance, 2002. http://espace.library.curtin.edu.au:80/R/?func=dbin-jump-full&object_id=13384.

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This thesis is comprised of a series of published papers relating to the evaluation of active assistance measures for the unemployed in Australia. It offers both applied evaluations of active assistance measures as well as critical assessment of the evaluation approaches that have dominated the literature and policy formation in Australia. "Active" assistance for the unemployed is distinguished from "passive" assistance, such as income support.The motivation behind the work lies in the fact that a very large amount of public expenditure is directed to active assistance for the unemployed. Over $2 billion dollars was spent on labour market programs at the height of the Working Nation package in each of 1995-96 and 1996-97, and $1.5 billion was allocated to "labour market assistance to jobseekers and industry" in the most recent (2001-02) Commonwealth budget. Despite this considerable past and ongoing expenditure, the evaluation effort in Australia has been far short of international best practice. As a consequence, there is no convincing empirical evidence as to how effectively these public resources are being used, or of the relative merits of various options in the design of active interventions for the unemployed.Ultimately, the goal of the research is to improve supply-side policies designed to address unemployment. As stated, it aims to do this through original empirical evaluations of programs and through critical assessment of existing evaluations and institutional arrangements.

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Dockery, Alfred Michael. "The Evaluation of Australian Labour Market Assistance Policy". Thesis, Curtin University, 2002. http://hdl.handle.net/20.500.11937/872.

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This thesis is comprised of a series of published papers relating to the evaluation of active assistance measures for the unemployed in Australia. It offers both applied evaluations of active assistance measures as well as critical assessment of the evaluation approaches that have dominated the literature and policy formation in Australia. "Active" assistance for the unemployed is distinguished from "passive" assistance, such as income support.The motivation behind the work lies in the fact that a very large amount of public expenditure is directed to active assistance for the unemployed. Over $2 billion dollars was spent on labour market programs at the height of the Working Nation package in each of 1995-96 and 1996-97, and $1.5 billion was allocated to "labour market assistance to jobseekers and industry" in the most recent (2001-02) Commonwealth budget. Despite this considerable past and ongoing expenditure, the evaluation effort in Australia has been far short of international best practice. As a consequence, there is no convincing empirical evidence as to how effectively these public resources are being used, or of the relative merits of various options in the design of active interventions for the unemployed.Ultimately, the goal of the research is to improve supply-side policies designed to address unemployment. As stated, it aims to do this through original empirical evaluations of programs and through critical assessment of existing evaluations and institutional arrangements.

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Brown, Robert Maxwell. "Drivers of student satisfaction and student loyalty in an Australian university setting". Connect to this title, 2006. http://theses.library.uwa.edu.au/adt-WU2007.0060/public/02whole.pdf.

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Thesis (Ph. D.)--Graduate School of Management, University of Western Australia.
Title taken from title screen (viewed October 5, 2007). Includes bibliographical references (p. 355-383) and appendices.

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Crosland, Gerri, i n/a. "Social welfare professionals as managers : a feminist perspective". University of Canberra. Management, 1992. http://erl.canberra.edu.au./public/adt-AUC20060703.122518.

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The dissertation presents the argument that the formal training of a professional social worker is relevant but not equivalent to the training needs of a professional manager in the social work field. Social work professionals as managers do not, without management training, have the same credibility and/or skills as professional managers of social work. Within the general topic of welfare, research is first directed to the Australian welfare experience in its historic sense. Selecting relevant philosophical and ideological frameworks the writer a) critically explores traditional and contemporary theories, with special reference being made to bureaucracy, organization, and management; b) investigates theories and practices of social workers and social work managers to ascertain their relevance to contemporary Australian society, using the A.C.T. Family Services Branch as an example of a social welfare agency. This assists in explaining the context, functions and obligations of a welfare agency, as it responds to the needs of the community and of the staff it employs.

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Roantree, Anne Elizabeth, i n/a. "Policy changes, the impact on preschool staff and a way forward in the provision of early childhood services : a case study in the ACT". University of Canberra. Teacher Education, 1998. http://erl.canberra.edu.au./public/adt-AUC20061107.141351.

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In recent years Australia has seen a national change in policy focus for the provision of early childhood services. The change has been from delivery of a discrete education model of sessional preschool to a diverse range of services to families. This policy focus is reflected in the Australian Capital Territory (ACT). There has been a move from a discrete preschool provision by the Department of Education and Training to a more cohesive early childhood approach by Children's Services Branch within the expanded Department of Education and Training and Children's, Youth and Family Services Bureau. The purpose of the study is to investigate reasons for, and nature of, the shift in policy focus and the impact on preschool staff in the ACT. The review of literature reveals that implementation of a more cohesive provision of early childhood services in Australia has not been without difficulties. These difficulties are investigated. The research is undertaken at an ACT Government preschool site. At this site the sessional government preschool and a community long day care centre are located in a purpose built shared facility. The research traces the values and practices of preschool staff in the sessional government preschool as they work in the shared facility in the first year of operation. Action research is employed in the form of a single case study, and guided by principles of Problem Based Methodology to clarify the issues involved and develop strategies to address a positive way forward in the ACT. The reflective, qualitative research provides the government preschool staff and the researcher with opportunities to develop and implement strategies to address difficulties. These difficulties are discussed in the context of the review of literature. Drawing on conclusions and recommendations from the case study, the investigation provides management insight into a way forward for more cohesive provision of early childhood services in the ACT.

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Bursian, Olga, i olga bursian@arts monash edu au. "Uncovering the well-springs of migrant womens' agency: connecting with Australian public infrastructure". RMIT University. Social Science and Planning, 2007. http://adt.lib.rmit.edu.au/adt/public/adt-VIT20080131.113605.

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The study sought to uncover the constitution of migrant women's agency as they rebuild their lives in Australia, and to explore how contact with any publicly funded services might influence the capacity to be self determining subjects. The thesis used a framework of lifeworld theories (Bourdieu, Schutz, Giddens), materialist, trans-national feminist and post colonial writings, and a methodological approach based on critical hermeneutics (Ricoeur), feminist standpoint and decolonising theories. Thirty in depth interviews were carried out with 6 women migrating from each of 5 regions: Vietnam, Lebanon, the Horn of Africa, the former Soviet Union and the Philippines. Australian based immigration literature constituted the third corner of triangulation. The interviews were carried out through an exploration of themes format, eliciting data about the different ontological and epistemological assumptions of the cultures of origin. The findings revealed not only the women's remarkable tenacity and resilience as creative agents, but also the indispensability of Australia's publicly funded infrastructure or welfare state. The women were mostly privileged in terms of class, education and affirming relationships with males. Nevertheless, their self determination depended on contact with universal public policies, programs and with local community services. The welfare state seems to be modernity's means for re-establishing human connectedness that is the crux of the human condition. Connecting with fellow Australians in friendships and neighbourliness was also important in resettlement. Conclusions include a policy discussion in agreement with Australian and international scholars proposing that there is no alternative but for governments to invest in a welfare state for the civil societies and knowledge based economies of the 21st Century.

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Stephens, Ursula, i n/a. "Bridging the service divide: new approaches to servicing the regions 1996-2001". University of Canberra. Business & Government, 2005. http://erl.canberra.edu.au./public/adt-AUC20051128.093333.

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This study examines ways in which Australian governments, at national and state level, have developed policy responses to the issue of regional service delivery in the post new public management environment. It argues that new public management has changed many institutional arrangements in Australia and led to new public policy approaches based on those reforms. The study compares the approaches taken by federal and state governments in determining service levels for regional communities. The period under consideration is 1996-2001, coinciding first with the election of new NSW and federal governments and their subsequent re-election. Four cases studies are used to analyse a range of activities designed to provide services at local and regional levels, identifying key indicators of policy successes based on coordinated and integrated regional services combined with technology-based solutions that can be adapted to local community needs. The research draws on new governance theory and principles of effective coordination to propose a new model for determining appropriate service delivery. This model highlights the importance of local participation in decision-making, a regional planning focus, social and environmental sustainability, and the engagement of local communities as key determinants of regional policy success.

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Grace, Lauri Joy, i lswan@deakin edu au. "Language, power and ruling relations in vocational education and training". Deakin University. School of Education, 2005. http://tux.lib.deakin.edu.au./adt-VDU/public/adt-VDU20060927.134645.

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This thesis uses institutional ethnography to explore the text-based regulatory framework of the Australian Vocational Education and Training (VET) sector. Training Packages are national competency standards used to assess local workplace practice. The Australian Quality Training Framework (AQTF) is a national compliance framework used to audit local learning and assessment practice. These texts operate in a symbiotic relationship to achieve a policy goal of national consistency. The researcher explicates the social relations of VET starting from her disquiet as a practitioner. The thesis argues that Training Packages and the AQTF socially organise the content and delivery of local learning and assessment activities. VET practitioners struggle to use these texts to support good practice, and their hidden work maintains an unstable VET system. Yet the extralocal mode of ruling offers no room to challenge VET policy. The thesis explicates three themes. Interview data is used to explore the contrast between the institutional language of Training Packages and the vernacular of workplaces in which these texts are activated. Many practitioners and participants simply do not understand Training Package competency standards. Using these texts to judge employee performance shifts the policing of workplace practice from local sites to external VET authorities. A second theme emerges as the analysis explores why VET practitioners use this excluding language in their work with participants. Interview data reveals that local training organisations achieve different readings as they engage with ruling VET texts. Some organisations use the national texts as broad frameworks, allowing practitioners to create spaces for meaningful learning. Other organisations adopt a narrow and rule-bound reading of national texts, displacing practitioners authority over their own practice. A third theme is explored through examination of a sequence of VET texts. The review and redevelopment of the mandatory qualifications for VET practitioners identified the language of the competency standards as a significant accessibility issue. These concerns were reshaped and subsumed in an official response that established the use of this language as a compulsory assessable requirement and a language and literacy benchmark. The thesis presents a new understanding of VET as a regulatory framework established through multiple levels of ruling texts that connect local sites to national government agendas. While some individual practitioners are able to navigate through this system, there is an urgent need for practitioners as a profession to challenge national hegemony.

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Glyde, Jo, i n/a. "Beyond baby sitting : a study of after school care services in the ACT from the perspective of care providers". University of Canberra. Teacher Education, 1997. http://erl.canberra.edu.au./public/adt-AUC20060712.100543.

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The increased demand for Out of School Hours Care (OSHC) has been linked to changes that have occurred in the family structure and work habits. OSHC programs operating on school sites under the management of a committee of parents and school representatives provide parents with one option to meet the needs for care of primary age children. This study examined the issue of OSHC from the perspectives of workers involved in the provision of services in government school sites in the ACT. Data were gathered by way of semi-structured interviews with nineteen coordinators from sixteen After School Care (ASC) centres. The data were analysed to find similarities in the experiences of workers interviewed. Extracts from the interviews are presented in the findings to illustrate the perceptions care givers have about their work and areas where changes can be made to improve the quality of ASC services. The study provides information on the factors affecting the provision of quality services and suggests possible directions for future planning and research in this area. The findings indicate that the care givers interviewed perceived their role as a positive influence in the lives of children and families. Care givers sought to provide relaxed environments for children after the school day. Many centres operated with the strong support of parents, schools and management committees. The findings suggest that ASC centres can and do operate successfully on school sites in the ACT and that care givers were generally happy with the level of service provided. However, variability in the facilities and support provided to centres was noted. The study concludes that real improvement to the quality of programs and support of workers is dependent on the introduction of nationally recognised standards in the provision of ASC.

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Nielson, Pam, i n/a. "A comparative analysis of English as a second language programs and services in government school systems in Australian states and territories and the nexus with Commonwealth funding". University of Canberra. Education, 1988. http://erl.canberra.edu.au./public/adt-AUC20060824.132257.

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The study investigates the nature and extent of provision of English as a Second Language (ESL) programs and services for students of non-English speaking background (NESB) in government school systems in the six Australian states and two territories and the interrelationship of state/territorial education authority provision and levels of commonwealth funding. The study further examines perceptions of state/territorial service providers of where the onus of responsibility for ESL provision lies. The study is limited to examination of ESL provision at the school level in government education systems only and does not address services for adult NESB learners or provision in the non-government sector. The study is set in the context of the impact of commonwealth immigration policies on the nature of Australia's multicultural society and on the evolution of provision of appropriate programs and services for NESB students in Australian government schools. The major findings to emerge from this study which bear on the issues identified in the literature and which are of significance for the future of ESL service delivery are: · the existence of overall commonality of definition of NESB students and identification of such students for ESL programs on the basis of need, but a degree of variation in procedures used by state and territorial systems which falls short of standard practice and renders comparative measurement of perceived shortfalls in provision difficult; · variation in definition of intensive programs which renders comparison of provision difficult; · strong commonality in overall provision of both programs and services across all schooling sectors, with limited local variation in service delivery; an increasing commitment in all systems to the mainstreaming of ESL provision through language across the curriculum programs aimed at complementing specialist ESL provision by enabling mainstream teachers to accept responsibility for the language needs of NESB learners; · variation in degrees of dependence on commonwealth funding for provision of programs and services ranging from almost total dependence on commonwealth funding in two systems to significant local education authority provision in four systems; · commonality of opinion among local service providers of the commonwealth's responsibility for some degree of funding of ESL provision, but variations in perceptions of the extent of the commonwealth's responsibility in this area; · commonality of experience of initial identification of need at the local level, but dependence on commonwealth intervention to approach adequate provision to meet identified need; · a degree of tension between on the one hand, recognition of individual differences among systems and the concomitant need, or desire, for state/territorial autonomy in service delivery; and on the other hand, recognition of commonality of purpose and provision and the concomitant need for some standardisation of practice in the interests of efficiency and accountability of service delivery. The study concludes with an examination of the implications of these findings for policy for future ESL service delivery.

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Heymer, Kelly-Jean. "Using mathematical modelling to evaluate drivers and predict trajectories of HIV and STI epidemics in South East Asian and Australian populations". Thesis, University of New South Wales, 2012. https://eprints.qut.edu.au/74059/1/whole.pdf.

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Objective To evaluate the potential impact of the current global economic crisis (GEC) on the spread of HIV. Design To evaluate the impact of the economic downturn we studied two distinct HIV epidemics in Southeast Asia: the generalized epidemic in Cambodia where incidence is declining and the epidemic in Papua New Guinea (PNG) which is in an expansion phase. Methods Major HIV-related risk factors that may change due to the GEC were identified and a dynamic mathematical transmission model was developed and used to forecast HIV prevalence, diagnoses, and incidence in Cambodia and PNG over the next 3 years. Results In Cambodia, the total numbers of HIV diagnoses are not expected to be largely affected. However, an estimated increase of up to 10% in incident cases of HIV, due to potential changes in behavior, may not be observed by the surveillance system. In PNG, HIV incidence and diagnoses could be more affected by the GEC, resulting in respective increases of up to 17% and 11% over the next 3 years. Decreases in VCT and education programs are the factors that may be of greatest concern in both settings. A reduction in the rollout of antiretroviral therapy could increase the number of AIDS-related deaths (by up to 7.5% after 3 years). Conclusions The GEC is likely to have a modest impact on HIV epidemics. However, there are plausible conditions under which the economic downturns can noticeably influence epidemic trends. This study highlights the high importance of maintaining funding for HIV programs.

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Gibbons, Nadine Elizabeth. "The effect of September 11, 2001 and subsequent terrorist events upon Australian public libraries' policies, and collections and services to Muslim clients". Thesis, Curtin University, 2016. http://hdl.handle.net/20.500.11937/54165.

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This research addresses the responses by the Australian library profession to the series of national and international terrorism events that commenced with the attacks on the United States on September 11th 2001. It specifically investigates the response of the Australian Library and Information Association (ALIA) in the light of changes to Commonwealth Government policies and legislation, and the subsequent impacts on the policy environment in which Australian public libraries operated, and their delivery of collections and services to Muslim clients.

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Eccleston, Anthony L., i n/a. "Coordinating information provision in government agencies using an integrated information management strategy". University of Canberra. Information, Language & Culture Studies, 1996. http://erl.canberra.edu.au./public/adt-AUC20060404.123006.

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The specific aims of this study were determined on a conceptual appreciation that management of information assets and services in some government agencies was deficient in meeting both existing and developing demands. This appreciation manifested itself in a commitment to investigate the principles and processes intrinsic to existing management methodologies, to relate these processes to the needs of users, and to determine a strategy which could more ably meet the information provision requirements of those users. The achievement of these aims predicated the use of the case study research method, selecting as the first case study the Department of Human Services and Health (DHSH), an agency that had recognised that a problem existed in the provision of information services, and had initiated action to address that problem. As a counter, the Department of Defence, an agency which adrmts to a problem, but which had yet to initiate an active, global program for its resolution, was chosen as the second case study. A theoretical model, which reflects extant international thinking and practice, was initially constructed in order to establish a basis on which to ascertain and evaluate the information management circumstances of the two case study departments. This model specified the objectives considered to be fundamental to effective information management in a public service environment. It included studying the foundation repositories of information services from which information in the portfolio domains of government are sought. These services are the traditional records centres or registries, the library services which provide a repository of published and grey material in printed, image and magnetic formats, and the computerised networks holding electronic records at varying levels of development. An analysis of findings was carried out separately on each case study agency before bringing the data together for cross-case analysis. In order to maximise the veracity and validity of the data collected and its subsequent interpretation by the researcher, the draft analysed case study findings were submitted to the respective agencies for review and critique. All matters of substance received have been incorporated in the final version. The findings from the two case studies and the cross-case analysis confm that, despite significant advances in some specific agencies, the initial hypothesis that government agencies are still deficient in providing optimum services to meet the information needs of users, is demonstrated. The advances that have been made, however, similarly support the other thesis hypotheses that the implementation of an integrated information management strategy in any government agency will provide a foundation for improved information provision and the timely delivery of relevant available information to the user. Finally, a model of optimum processes involved in such a strategy, derived from the theory and practical products of this study, is offered. This could be the subject for future evaluation and testing for realistic and functional application.

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Osborn, Alexandra L. "A national profile and review of services and interventions for children and young people with high support needs in Australian out-of-home care". Click here to access, 2006. http://hdl.handle.net/2440/37849.

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One of the major challenges currently being faced by out-of-home care services is the issue of placement breakdown and multiple placements, and the psychological effects of these experiences. Previous longitudinal research by Barber and Delfabbro (2004) indicates that approximately 15-20% of young people in Australian out-of-home care have significant emotional and behavioural problems or 'high support needs' that often condemns them to a life of repeated placement instability and further psychosocial harm. This thesis reports the findings of Australia's first national comparative study of 364 children with this placement profile in four Australian States (Queensland, South Australia, Victoria and Western Australia). Based on detailed interviews with case-workers, case-file reading, and comprehensive analysis of objective placement data, this study provides a detailed analysis of the social and family background of this population of children, their psychosocial profile, service history, and their placement experiences. It was found almost all of the children with high support needs in Australian out-of-home care had been subjected to traumatic, abusive, and highly unstable family backgrounds. A proportion of young people had experienced over 30 placement changes and approximately 70% scored in the clinical range of emotional and behavioural disturbance. The young people in the sample were generally very similar in their characteristics. Children within this population appear to form one single cluster based upon very common family experiences; namely, the combined effects of domestic violence, substance abuse, physical violence and neglect. Such findings suggest very strongly that out-of- home care policy cannot, and should not, be considered in isolation from other important areas of social policy and public health. Following the review of the characteristics of the children, the thesis examined the range of therapeutic interventions and placement options that might be suitable to address their needs. This section involved a literature review, an extensive internet search of care and service options and a review of program information wherever this was available. It is clear from the review that it is very difficult to maintain this population of children and young people in stable family-based foster care arrangements within the existing out-of-home care system. This thesis highlights the need for a greater integration of services and a greater focus on ensuring an ongoing commitment to addressing the entrenched psychological and social difficulties contributing to placement instability. There is also a great need for a re-structuring and re-thinking of the continuum of care services available to children in out-of-home care, including the possible development of professional foster care services and an increased use and availability of treatment group residential care options. Most importantly, a re-structuring of the way child protective services and family, social and mental health services are provided and coordinated by State governments is felt to be desperately needed.
Thesis (Ph.D.)--School of Psychology, 2006.

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Ramage, Paul. "Factors impacting on the adoption and operation of corporate governance reform in Australian state government departments". Thesis, full-text, 2009. https://vuir.vu.edu.au/1992/.

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Corporate governance reforms are increasingly common in public sector organisations. Despite the scope of recent and ongoing public sector change, the processes used to adopt and operate public sector corporate governance reform are not clearly documented. In some cases there is evidence of reform failure. This study sought to identify and describe the variables associated with corporate governance change in Australian state government departments, particularly the factors that impact on the adoption and operation of reform. Concepts associated with scientific management (rational/technocratic influences) and organisational culture (political/cultural influences), and their impact on change, were combined to produce a framework that was tested in two phases. Phase one focused on the collection of qualitative data relating to corporate governance reform in the Victorian Department of Human Services. The second phase involved the collection of quantitative data from chief executives and senior executives in all Australian state government departments. The qualitative data collected in phase one was used to validate the conceptual framework which was then further tested using quantitative methods during phase two. Phase one and two findings were consistent with the conceptual model. In particular, a factor analysis of phase two results identified the adoption of change being influenced by leadership capability; external improvement drivers; internal improvement drivers; organisational politics; the capacity of an organisation to interpret knowledge; and changes in an organisation’s operating environment. The operation of reform was influenced by continuity of leadership; actions taken to embed change and build supportive attitudes to change; management of organisational politics; and the capacity of an organisation to understand change. The immediate implication of this research is the definition of a new model to manage corporate governance change. The rational/scientific and political/cultural factors identified by this project provide an integrated approach that can be drawn upon by change actors. It acknowledges the significance of the rational/scientific and political/cultural factors that come into play during corporate governance reform. This study has filled a gap relating to how public sector organisations go about making corporate governance changes and provides customised and practical recommendations for future corporate governance reforms in Australian state government departments. These include giving priority to corporate governance reform training (the research found that only around one in two senior officers had been trained in corporate governance reform) and further strengthening organisational leadership (leadership was identified as a critical factor at both the adoption and operation stages of corporate governance reform). This research provides new insight into understanding corporate governance change in an Australian public sector context and provides a model to more effectively manage future reform.

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Murphy, Angela University of Ballarat. "When urban policy meets regional practice : Evidence based practice from the perspective of multi-disciplinary teams working in rural and remote health service provision". University of Ballarat, 2004. http://archimedes.ballarat.edu.au:8080/vital/access/HandleResolver/1959.17/12747.

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"In the main, contemporary research on Evidence Based Practice (EBP) has taken place within metropolitan locations, and has offered urbocentric solutions and insights. However the transferability of these developments to rural services is untested empirically. In addition, evidence development and studies on the implementation of this evidence have tended to be discipline-stream-specific; there has been very little research into either the development of multi-disciplinary evidence guidelines or the implementation of EBP from the perspective of individual practitioners working within multi-disciplinary teams. This research shortfall has provided the rationale for this study...."
Doctor of Philosophy

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Murphy, Angela. "When urban policy meets regional practice : Evidence based practice from the perspective of multi-disciplinary teams working in rural and remote health service provision". Thesis, University of Ballarat, 2004. http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/67365.

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"In the main, contemporary research on Evidence Based Practice (EBP) has taken place within metropolitan locations, and has offered urbocentric solutions and insights. However the transferability of these developments to rural services is untested empirically. In addition, evidence development and studies on the implementation of this evidence have tended to be discipline-stream-specific; there has been very little research into either the development of multi-disciplinary evidence guidelines or the implementation of EBP from the perspective of individual practitioners working within multi-disciplinary teams. This research shortfall has provided the rationale for this study...."
Doctor of Philosophy

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23

Murphy, Angela. "When urban policy meets regional practice : Evidence based practice from the perspective of multi-disciplinary teams working in rural and remote health service provision". University of Ballarat, 2004. http://archimedes.ballarat.edu.au:8080/vital/access/HandleResolver/1959.17/14586.

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"In the main, contemporary research on Evidence Based Practice (EBP) has taken place within metropolitan locations, and has offered urbocentric solutions and insights. However the transferability of these developments to rural services is untested empirically. In addition, evidence development and studies on the implementation of this evidence have tended to be discipline-stream-specific; there has been very little research into either the development of multi-disciplinary evidence guidelines or the implementation of EBP from the perspective of individual practitioners working within multi-disciplinary teams. This research shortfall has provided the rationale for this study...."
Doctor of Philosophy

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Agnew, Richard Quentin, i n/a. "The Australian Customs Service : towards organisational 'turnaround'". University of Canberra. Administrative Studies, 1999. http://erl.canberra.edu.au./public/adt-AUC20060529.172334.

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For the past decade the Australian Customs Service (ACS) has been regarded as an organisation in decline. Customs' history has been sporadically influenced by numerous reports that identify many instances of 'maladministration'. More recently, instances, such as the 'Midford Paramount Affair', have brought media and public notoriety to Customs followed by the establishment of the Review of the ACS in May 1993 (The Conroy Report). This, the latest and most comprehensive report undertaken on the ACS, documented administrative malfunctions of a major kind. Each report, using its own rationale has recommended more advanced levels of information technology (IT) application. To study these protracted administrative issues, the author has used, as the basis of analysis, a dynamic contingent decision-paths schema as well as furthering the theoretical constructs of organisational 'reliability' theory. The dynamic contingent decision-paths schema is designed to provide a conceptual framework regarding public (and private) sector situations of agency decline, evaluation, strategic response and finally 'turnaround' policy and implementation. The ACS is now implementing a comprehensive turnaround strategy, which includes new and novel information technologies. Organisational 'reliability' theory relates to organisations that are required to be highly reliable in their daily work-related activities otherwise crises of some major magnitude may occur. These organisations need to practice near perfect organisational and decision-making performance, and tend to be highly technical, relying increasingly in turn on information technology in managing their respective systems or operations. Customs was an early innovator in using Electronic Data Interchange and is now pursuing e-commerce, which in part is being outsourced, to EDS, a multinational company. The study initially reviews the recent history of the ACS - 'mapping' the nature of the organisation's decline, raising relevant factors which the author argues may be seen as successive 'crisis points', and lastly, addresses the strategic 'turnaround' policies of the organisation. The author believes the nadir for Customs has been reached and there are now positive signs that the ACS has commenced its organisational 'turnaround'. Organisational design matters including structural and cultural issues have been addressed which has allowed Customs to forge new relationships with its clients, as well as fostering 'new' management philosophies. These new philosophies and relationships, together with participation with an industry lead advisory team and a new internal management team, have provided the catalyst for change and recovery. Political and industry pressure and their formal involvement in a recovery strategy provide a high level of confidence for Customs' future and the strategic and operational changes being implemented.

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Castleman, Beverley Dawn, i mikewood@deakin edu au. "Changes in the Australian Commonwealth departmental machinery of government: 1928-1982". Deakin University, 1992. http://tux.lib.deakin.edu.au./adt-VDU/public/adt-VDU20050815.095625.

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The Commonwealth departmental machinery of government is changed by using Orders in Council to create, abolish or change the name of departments. Since 1906 governments have utilised a particular form of Order in Council, the Administrative Arrangements Order (AAO), as the means to reallocate functions between departments for administration. After 1928 successive governments from Scullin to Fraser gradually streamlined and increasingly used the formal processes for the executive to change departmental arrangements and the practical role of Parliament, in the process of change, virtually disappeared. From 1929 to 1982, 105 separate departments were brought into being, as new departments or through merger, and 91 were abolished, following the merger of their functions in one way or another with other departments. These figures exclude 6 situations where the change was simply that of name alone. Several hundred less substantial transfers of responsibilities were also made between departments. This dissertation describes, documents and analyses all these changes. The above changes can be distilled down to 79 events termed primary decisions. Measures of the magnitude of change arising from the decisions are developed with 157.25 units of change identified as occurring during the period, most being in the Whitlam and Fraser periods. The reasons for the changes were assessed and classified as occurring for reasons of policy, administrative logic or cabinet comfort. 47.2% of the units of change were attributed to policy, 34.9% to administrative logic, 17% to cabinet comfort. Further conclusions are drawn from more detailed analysis of the change and the reasons for the changes.

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Hutchinson, Jacquie. "Workplace bullying in Australian public service administrations". UWA Business School, 2008. http://theses.library.uwa.edu.au/adt-WU2009.0014.

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This is a study of workplace bullying policy in the public service. The research draws on interviews with policy actors from three groups located in four Australian states and one Australian territory. The groups are senior managers, policy implementors and employee advocates. The study is also informed by research and popular literature to examine how assumptions about what the problem is in workplace bullying dictates the direction taken in policy development. Unlike much of the research into workplace bullying that is based on psychological theorisations, this study is influenced by scholars who focus on the power imbalances that underpin workplace bullying. The key argument in this thesis is that the conceptual dominance of 'gender neutrality' operates to mask the gendered power imbalances which perpetuate bullying behaviour. Hence, to start to address workplace bullying, the effects of power must be acknowledged and addressed in the organisational policy responses to the growing phenomenon of workplace bullying. However, analysing the effects of power is insufficient if gender is not made visible in the analysis. The methodological touchstone for this is Carol Bacchi's 'whats the problem' approach (1999), which is taken further through feminist organisational theory, post modernist understandings of power realtions and a critique of New Public Management practices. The thesis shows how workplace bullying policies in Australian public service administrations have been carefully crafted as gender-neutral, and interweaves data and literature to develop a thesis for why such an approach is a deeply flawed outcome of gender politics. This thesis concludes with some modest suggestions about how organizations might more effectively develop more effective gender-sensitive approaches to workplace bullying.

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Thomson, Nicolas Maxwell, i n/a. "Scenario planning in Australian government". University of Canberra. Busisness & Government, 2006. http://erl.canberra.edu.au./public/adt-AUC20061129.091600.

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Is scenario planning a process that can be used by agencies of the Australian Public Service to generate and develop information that is relevant to the future, and thereby make possible improved strategic planning? This is the core question of this dissertation. The first part of the thesis is devoted to the case for investigating the benefits of scenario planning. Literature defining and describing the benefits of scenario planning for both private and public sector organisations is examined, and factors that appear to be critical to effective implementation of the process are discussed. Against this theoretical background the empirical evidence of seven cases of the application of scenario planning in six agencies of the Australian Public Service is considered. Several conclusions are drawn on the basis of the data obtained from the seven cases studied. Scenario planning is more likely to make possible improved strategic planning of public sector agencies such as those that comprise the Australian Public Service (irrespective of their function or size) if it has the active involvement of senior management during the developmental phase of the process, and their ongoing support for any follow-up activity. In addition, a well resourced and in-depth research phase is integral to the success of the process. Even if these elements are not present to a high degree, a well managed scenario planning exercise will improve to some degree the ability of an agency�s senior executive to think more openly and proactively about its future business context. In addition, well resourced and properly supported scenario planning can also help a public sector agency to improve the quality of its information gathering, test the viability of its strategy options and develop appropriate contingency plans.

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English, Linda M. "Public private partnerships : modernisation in the Australian public sector". University of Sydney, 2008. http://hdl.handle.net/2123/4985.

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Doctor of Philosophy
Public private partnerships [PPPs] are a product of policies and processes to modernise the delivery of infrastructure-based services. An examination of the modernisation literature establishes the broad analytical frame within which this thesis investigates PPPs. The macro-level overview of the recent transformation of the Australian public sector confirms that the dominant principles underlying modernisation are grounded in new institutional economics [NIE] that are implemented through private-sector derived accounting and management implementation technologies. It highlights the contextual complexities stemming from Australia’s federal system of government, explaining the decision to focus on investigating PPP experiences in Victoria. At the conceptual level, PPPs rely on risk management and modernisation of service delivery to achieve value for money [VFM] for governments. In Victoria, 2000 signals a change in the modernisation role of PPPs. Thereafter, risk inherent in PPPs was reduced by excluding the contractor from the delivery of core social services. Also, the state began to develop a number of PPP policies to guide, aid, control and rationalise decision making in the pre-contracting stage, and to clarify objectives. Analysis of PPP contracts and the failure of one pre-2000 PPP hospital project are illustrative of the controversies identified in the literature about ‘hidden’ aims, the role of technologies designed provide ‘objective’ evidence of VFM inherent in PPPs at the time of contracting, and the ‘fallacy’ of risk transfer to private contractors. An examination of prison contracts indicates the changing nature of the management and control of PPPs in the execution stage. Analysis of pre-2000 prison contracts reveals that these projects were intended to drive significant financial and nonfinancial modernisation reforms throughout the correctional services system. Despite problems with contractual specification of performance and payment mechanisms, and the failure of one of the three pre-2000 prisons, recent evidence suggests, contrary to conclusions in the previous literature, that sector-wide modernisation objectives are being achieved in PPP prisons. PPPs have been criticised on the grounds that they enable governments to avoid accountability for service provision. A survey of the extent, focus and characteristics of the performance audit of PPPs confirms that little PPP auditing has been undertaken in Australia per se, and also that much of the performance auditing has focused on examining adherence to mandated procedures in the pre-contracting stage. However, this thesis demonstrates that the Victorian government has undertaken significant evaluation of the operation of its pre-2000 PPP prisons, and that its thinking and policy development reflect lessons learnt. The evidence presented in this thesis challenges findings in the previous literature that modernisation has delivered less than promised. This thesis confirms the potency of longitudinal research to investigate outcomes of what is essentially an iterative process of reform and that ‘successful’ implementation of modernisation change is sensitive to the context to be reformed. In finding that the presence of goodwill trust is critical to the implementation of recent modernisation reform in the correctional services sector (including in the PPP prisons), this thesis also confirms recent critiques of the power of NIE theories to explain contracting practices in the PPP setting.

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Rowlands, David, i n/a. "Agencification in the Australian Public Service: the case of Centrelink". University of Canberra. Management & Policy, 2002. http://erl.canberra.edu.au./public/adt-AUC20050819.113849.

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Agencification-the creation of autonomous agencies within the public service-has been occurring in many jurisdictions. It has usually had a rationale of improving the way in which government works. Generally, agencies are expected to provide more flexible, performance-oriented, responsive public services. The purpose of this work is to examine a particular example of agencification in the Australian Public Service (APS) and to compare it analytically with similar occurrences elsewhere. Specifically, it will examine the splitting of the former Department of Social Security (DSS) into two separate organisations, a policy department and a service delivery agency operating under a purchaser-provider arrangement, Centrelink. It will do this in the context of theories of agencification and of practical experience of agencification elsewhere. It will analyse why agencification has happened in this case and what the experience has shown, focusing on the role, governance, accountability and prospects for the new arrangements. This, the most prominent and substantial case of agencification in the Australian government, will be compared with the agencification experience reported in other jurisdictions-the United Kingdom and New Zealand. It will address why Centrelink came about, what the outcome has been of the change in institutional arrangements, and what the likely future is of the Centrelink arrangements. It will show that, when examined closely, the mechanisms bringing about agencification have been diverse. However, there are parallels in the experience. This leads to a conclusion that the current Centrelink arrangements are not stable in the long term, and some aspects-such as the purchaser-provider arrangement - should be set aside.

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Larkin, Steven Raymond. "Race matters : Indigenous employment in the Australian public service". Thesis, Queensland University of Technology, 2014. https://eprints.qut.edu.au/66868/2/Steven_Larkin_Thesis.pdf.

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This thesis demonstrated that race mattered as a contributing factor to the low Indigenous participation rates within the Australian Public Service. The thesis showed that the public service reproduced social relations privileging non-Indigenous executives while positioning Indigenous executives as deficient. The thesis explains how the everydayness of racism assumes the racial neutrality of institutions because the concept of race is externalised as only having relevance to the racial other. Non-Indigenous executives regard Indigeneity as being synonymous with inferiority to explain Indigenous disadvantage. Consequently, the Indigenous experience of everyday racism is perpetuated and contributes to declining rates of employment.

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Ostrowski, Romuald, i n/a. "Outsourcing the human resource development function in the Australian Public Service". University of Canberra. Professional & Community Education, 1999. http://erl.canberra.edu.au./public/adt-AUC20060823.170859.

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The Howard Government has made public its agenda to significantly reform the Australian Public Service (APS). It has presented its vision for a highly efficient APS which is globally competitive by being customer focused, and by benchmarking best practice in organisation management. Outsourcing of a range of internal functions is but one of the strategies Commonwealth agency Chief Executive Officers are applying or considering to apply in achieving the Government's vision for a reformed APS. When examining functions to be outsourced within Commonwealth agencies it seems that many senior managers see benefits in outsourcing a range of corporate support functions. Such support functions, which are considered as potentially being undertaken by private sector vendors, generally include property management, financial management, payroll services, records management, human resource management (HRM) and human resource development (HRD). In view of the varying impacts different functions have on an organisation it would be rational to consider the implications of outsourcing each function separately. All functions are complex and have their own specific impacts on the organisation. In its own right HRD has a significant impact on an organisation in that it develops and trains employees, initiates and delivers a range of interventions to improve performance and brings about a desired corporate culture. The idea of outsourcing the HRD function presents an interesting topic for study. Recent APS reforms, which include outsourcing strategies, provide an opportunity to examine the practice of outsourcing the HRD function within selected Commonwealth agencies. Outsourcing the HRD function, within the Commonwealth context, raises two basic questions: · What factors need to be considered before deciding to outsource (or not outsource) the HRD function? · What factors do managers within selected Commonwealth agencies consider before arriving at a decision to outsource the HRD function? In essence this study seeks to review how HRD and outsourcing generally apply to the APS. It also critically examines the outsourcing of the HRD function in certain Commonwealth agencies, and the implication this could have for ongoing people and organisation development.

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Edin, Elisabet. ""I thought libraries were about books" : Mål och funktioner inom kreativa rum på australiska bibliotek". Thesis, Uppsala universitet, Institutionen för ABM, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-295658.

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Creative spaces, or makerspaces, is an emerging and global phenomenon in libraries. The aim of this study is to examine the objectives that underlie the creative spaces in Australia, expressed by library professionals, as well as the purposes they fulfil in the library context. The material is derived from seven in-depth interviews with staff working with creative spaces at three public and one state library. Additionally, one observation was conducted in the creative space at each of these libraries. “The four spaces model”, created by Danish researchers Henrik Jochumsen, Casper Hvenegaard Rasmussen and Dorte Skot-Hansen, comprises the study's theoretical framework. According to the model, the library's objective is to support the goals: experience, involvement, empowerment and innovation. The library spaces, in which the goals should be supported, are the inspiration space, the learning space, the meeting space and the performative space. The study shows that the most distinct objectives of the creative spaces are experience and empowerment. Involvement and innovation are also present, but not as prominent. Further, the study shows that the purposes fulfilled by the creative spaces places them within the learning space and the meeting space, and to some degree in the inspiration space and the performative space. Findings reveal that creative spaces support STEM-based (science, technology, engineering and maths) learning and digital literacy through both collaborative and individual learning. The learning takes place in informal settings where play is a significant factor. The creative spaces function as “high-intensive” meeting places for the local community, and the library professionals highlight the importance of the social aspects of the creative spaces. This is a two years' master’s thesis in Archive, Library and Museum studies.

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Skalko, Brodie-Ann. "Industrial action in Western Australia's public sector essential services". Thesis, Skalko, Brodie-Ann (2022) Industrial action in Western Australia's public sector essential services. Masters by Research thesis, Murdoch University, 2022. https://researchrepository.murdoch.edu.au/id/eprint/65685/.

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Workers in essential services professions protect the safety, health or welfare of a community. Any disruption to the operation of essential services can mean that communities are unable to function effectively. For this reason, additional complications arise when people working in essential fields look to take industrial action. This thesis reflects on the often-competing interests of protecting essential service workers’ liberty to take industrial action (or right to strike) while upholding the life, safety, health or welfare of the community. The purpose of this thesis is to consider whether essential service workers in Western Australia’s Public Sector have sufficient freedom to access their right to strike; or if legislation is overly restrictive in this regard. Secondary purposes to this thesis include consideration of whether Australia’s Federal industrial relations system is more facilitative than Western Australia’s industrial relations system for essential service workers taking industrial action, and, whether some essential service professions should have greater limitations than others when taking industrial action. These issues will be addressed in light of the industrial situation for professions such as policing, teaching, firefighting and nursing. A macro assessment of the historical and present approaches to industrial action taken by essential service professions in Western Australia and Australia will be presented. The macro assessment suggests that industrial actions by core essential services is rarely taken, and, when done, it is reactive and the outcome of sustained frustrations over pay and working conditions. A comparative analysis of Australia’s compliance with international labour obligations on this issue highlights several shortcomings in Western Australia’s labour laws. These shortcomings mean that there is a need for Western Australia to enhance its proactive dispute resolution mechanisms to facilitate better access to the right to strike, and to bring domestic laws into better compliance with international obligations.

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Laver, John Poynton, i n/a. "The Public Accounts Committee: pursuing probity and effeciency in the Australian Public Service: the origins, work, nature and purpose of the Commonwealth's Public Accounts Committee". University of Canberra. Management, 1997. http://erl.canberra.edu.au./public/adt-AUC20050621.150413.

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The Commonwealth parliament's Public Accounts Committee (PAC) was established in 1913 and to the end of 1995 had produced 397 reports on government expenditure and administration, with almost all its recommendations implemented by government. However despite the Committee's prominence among the instruments parliament has used to oversight the executive, not only does it lack clear legislative authority for major areas of its activities but its specific purpose is not defined in its legislation. Among other things the latter omission renders proper evaluation of the PAC's effectiveness impossible, as objectives are a necessary prerequisite to assessment. This thesis establishes the de facto purpose of the Committee by tracing the development of standing public accounts committees generally, and by analysing the PAC's work as shown by its output of tabled reports. In that development, six evolutionary phases are identified: the PAC's roots in the move to a parliamentary control of the administration of government expenditure in Britain from the 1780s; its genesis in the 1850s with the concept of the standing public accounts committee, to be concerned with regularity and probity in government expenditure; its origins in the establishment of the British standing public accounts committee , in 1861, stressing high standards of government accounting, audit and reporting; its establishment in the Commonwealth, concentrating on information on departmental activities, efficient implementation of government programs and provision of policy advice; its re-establishment in 1951, stressing parliamentary control of government financial administration; and its operations from 1980, pressing for economic fundamentalist change in the public sector. Their output shows that in these phases the committees concerned displayed characteristic standing public accounts committee activism and independence in utilising the wording of their enabling documentation to adapt themselves to changes in their environment by pursuing a corresponding different mix of one or more of the following concurrent immediate aims: ensuring adequate systems of government accounting, audit and reporting; ensuring probity and regularity in departmental expenditure; obtaining and disseminating information on departmental activities; ensuring high standards of departmental administration and management; providing policy advice to executive government; and ensuring economic, efficient and effective government spending. Together these attributes and practices have made the PAC a parliamentary instrument of unequalled flexibility with a single continuing underlying aim - a purpose not concerning the public accounts per se, but directed at achieving high standards of management and administration in government by calling the Commonwealth's public service to account for its expenditure and activities.

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Caligari, Sandra, i n/a. "The application of risk management in the Commonwealth Public Service with specific emphasis on the Australian Customs Service". University of Canberra. Administrative Studies, 1994. http://erl.canberra.edu.au./public/adt-AUC20060623.145630.

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Best, Odette Michel, i n/a. "Community Control Theory and Practice: a Case Study of the Brisbane Aboriginal and Islander Community Health Service". Griffith University. School of Arts, Media and Culture, 2004. http://www4.gu.edu.au:8080/adt-root/public/adt-QGU20060529.144246.

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It is accepted protocol among Indigenous communities to identify one's link to land. I was born and raised in Brisbane. My birth grandmother is a Goreng Goreng woman, my birth grandfather is a Punthamara man. However, I was adopted by a Koombumberri man and an anglo-celtic mother after being removed at birth under the Queensland government policy of the day. The action of my removal and placement has had profound effects upon my growing and my place within my community today. For the last 15 years I have worked in the health sector. My current position is as a Lecturer within the Department of Nursing, Faculty of Science, University of Southern Queensland, Toowoomba. My areas of expertise are Indigenous Health and Primary Health Care. I have been employed in this capacity since January 2000. Prior to my full time employment as a nursing academic I have primarily been located within three areas of health which have directly impacted upon my current research. I was first positioned within health by undertaking my General Nurse Certificate through hospital-based training commenced in the late 1980s. For me this training meant being immersed within whiteness and specifically the white medical model. This meant learning a set of skills in a large institutionalised health care service with the provision of doctors, nurses, and allied medical staff through a hospital. Within this training there was no Indigenous health curriculum. The lectures provided on 'differing cultures' and health were on Muslim and Hindu beliefs about death. At that point I was painfully aware of the glaring omission of any representation of Indigenous health and of acknowledgment of the current outstanding health differentials between Indigenous and non-Indigenous Australians. I knew that the colonisation process inflicted upon Indigenous Australians was one of devastation. The decline in our health status at the time of colonisation had been felt immediately. Since this time our health has been in decline. While in the 1980s it was now no longer acceptable to shoot us, poison our waterholes, and incarcerate us on missions, we were still experiencing the influence of the colonisation process, which had strong repercussions for our current health status. Our communities were and remain rife with substance abuse, violence, unemployment, and much more. For Indigenous Australians these factors cannot be separated from our initial experience of the colonisation process but are seen as the continuation of it. However, there was no representation of this and I received my first health qualification.

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Krios, Kon, i kon krios@telstra com. "An exploratory case study of internal service quality in a telecommunications organisation a frontline employee perspective". Swinburne University of Technology, 2005. http://adt.lib.swin.edu.au./public/adt-VSWT20060505.152642.

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The following dissertation is an exploratory case study of a telecommunications organisation�s call centres. Specifically, it was focused on investigating internal service quality issues that related to the frontline employee role, a clearly underdeveloped area of study in services marketing literature. The study involved firstly identifying the internal services delivered to frontline employees, and then gaining their perceptions of the service quality dimensions most important to them within each workplace situation. This in turn provided an indication of how internal services could be customised and classified to best meet frontline employees� work requirements and therefore increase their job effectiveness. In addition, the case study explored frontline employees� overall perceptions of the quality of delivery of each internal service, which helped provide further insights into their work needs. Frontline employees� perceptions were also sought regarding the importance of each internal service to them, in terms of increasing their ability to generate revenue for the organisation. This provided an indication of how different internal services impacted upon their exchanges with external customers. Twelve internal services and seven internal service quality dimensions were identified through conducting extensive observation and undertaking interviews with frontline employees at one of the call centres. The information obtained helped inform a web-based online survey that was implemented to address the three focal research questions. The online survey was successfully completed by 301 frontline employees. The results showed that while all twelve internal services shared some similarities in their demand characteristics, some groups of internal services were distinctly different to others. As a result of these similarities and differences, the internal services were classified into four categories: trainingintensive internal services; communication-based internal services; real-time-based internal services; and, performance-related internal services. While the four classification categories can provide a solid guide for internal suppliers about how to approach groups of internal services, it was apparent that frontline employees had unique needs in each of the twelve internal services. This emphasised the need for the classification scheme to be used only as a guide, whereby internal suppliers should methodically identify all the quality attributes most important to frontline employees in each individual internal service situation. The results also showed that frontline employees perceived some internal services as more important than others, in terms of increasing their ability to generate revenue for the organisation. As a result, it was suggested that internal services could also be classified according to their �importance� levels, as this could help managers in their allocation of organisational resources. The case study provided a valuable insight into frontline employees� needs, and other internal service quality issues related to their roles. Because the results and conclusions were specific to a particular case, it is essential that this area of research be extended further in future.

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Dixon, John. "The reform of the Australian Public Service : commercialisation and its implications for public management education /". View thesis, 1995. http://library.uws.edu.au/adt-NUWS/public/adt-NUWS20030818.114628/index.html.

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Coventry, Helen, i n/a. "The administration of community service orders for juvenile offenders in the Australian Capital Territory". University of Canberra. Education, 1985. http://erl.canberra.edu.au./public/adt-AUC20060630.100112.

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Vickery, Edward Louis, i annaeddy@cyberone com au. "Telling Australia's story to the world: The Department of Information 1939-1950". The Australian National University. Faculty of Arts, 2003. http://thesis.anu.edu.au./public/adt-ANU20040721.123626.

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This study focuses on the organisation and operation of the Australian Governments Department of Information that operated from 1939 to 1950. Equal weighting is given to the wartime and peacetime halves of the Departments existence, allowing a balanced assessment of the Departments role and development from its creation through to its abolition. The central issue that the Department had to address was: what was an appropriate and acceptable role for a government information organisation in Australias democratic political system? The issue was not primarily one of formal restrictions on the governments power but rather of the accepted conception of the role of government. No societal consensus had been established before the Department was thrust into dealing with this issue on a practical basis. While the application of the Departments censorship function attracted considerable comment, the procedures were clear and accepted. Practices laid down in World War I were revived and followed, while arguments were over degree rather than kind. It was mainly in the context of its expressive functions that the Department had to confront the fundamental issue of its role. This study shows that the development of the Department was driven less by sweeping ministerial pronouncements than through a series of pragmatic incremental responses to circumstances as they arose. This Departmental approach was reinforced by its organisational weakness. The Departments options in its relations with media organisations and other government agencies were, broadly, competition, compulsion and cooperation. Competition was never widely pursued and the limits of compulsion in regard to its expressive functions were rapidly reached and withdrawn from. Particularly through to 1943 the Department struggled when it sought to assert its position against the claims of other government agencies and commercial organisations. Notwithstanding some high profile conflicts, this study shows that the Department primarily adopted a cooperative stance, seeking to supplement rather than supplant the work of other organisations. Following the 1943 Federal elections the Department was strengthened by stable and focused leadership as well as the development of its own distribution channels and outlets whose audience was primarily overseas. While some elements, such as the film unit, remained reasonably politically neutral, the Department as a whole was increasingly employed to promote the message of the Government of the day. This led to a close identification of the Department with the Labor Party, encouraging the Departments abolition following the Coalition parties victory in the 1949 Federal elections. Nevertheless in developing its role the Department had remained within the mainstream of administrative practice in Australia. While some of its staff assumed a greater public profile than had been the practice for prewar public servants, this was not unusual or exceptional at that time. Partly through the efforts of the Department, the accepted conception of the role of government had expanded sufficiently by 1950 that despite the abolition of the Department most of its functions continued within the Australian public sector.

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Simpson, Beverley, i n/a. "Strategic human resource management : matching the reality to the rhetoric in the Australian Public Service". University of Canberra. Administrative Studies, 2000. http://erl.canberra.edu.au./public/adt-AUC20061108.155751.

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This paper focuses on three main themes. Firstly, what is Strategic Human Resource Management (SHRM) and the rhetoric surrounding it? Secondly, does the reality match the rhetoric? Thirdly, is the model that has been adopted by the private sector an appropriate model for the Australian public sector to be using? HR has been criticised for being an administrative function that is regulatory and compliance based, adding little value to an organisation. SHRM provides a strategic focus, involving the partnering of HR and line areas to provide value added people services. SHRM has been described by some theorists (Ulrich, Rothwell et al) as the only way of the future for the HR function. The model/s of SHRM that have been adopted by the private sector are now being promoted by the Public Service and Merit Protection Commission as the way forward for HR in the Australian Public Service. This paper discusses the appropriateness of the SHRM model/s for the public sector by examining what is happening in the HR area in three Commonwealth Government departments: Health and Aged Care, Transport and Regional Services and Family and Community Services. It examines the dilemmas for the HR functions as they try to move to an SHRM approach in these organisations, and suggests models that are appropriate to the public sector context.

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McNeill, Matthew, i n/a. "Approaches to the development of human resources management competency standards in the Australian Public Service". University of Canberra. Professional and Community Education, 1996. http://erl.canberra.edu.au./public/adt-AUC20061013.142754.

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This thesis is derived from a work project, the consideration of approaches to the development of Human Resource Management competency standards for the Australian Public Service. The thesis is a vehicle for examining and exploring a complex Human Resource Development strategy, through dealing with the details of the project. This project was undertaken from 16 January to 13 April 1995. The project occurred in a turbulent environment with limited resources. The decision whether or not to develop Human Resource Management competencies was an important step in the implementation of the National Training Reform Agenda by the Australian Public Service, being influenced by a number of changes in the national environment as well as having to accommodate a number of factors internal to the Australian Public Service. Factors included: the impact of changes to vocational education and training at the national level such as the introduction of the Australian Qualifications Framework; the impact of a devolved management structure; the differing needs of stakeholders; the need to accommodate industrial relations issues; and the impact of resource constraints (including time). The thesis explains the context and conduct of the project. It critically examines the development of action plans and progress made over the course of the project. It explains the process and content of project activities and provides comments on them. This allows insights into the development of Human Resource Development policy in the public sector. In particular it shows how the nature of the project changed from its anticipated focus on competency identification to its final focus on preparing advice to the Joint Australian Public Service Training Council. That advice recommended that separate Human Resource Management competency standards should not, after all, be identified. It concluded that they should be integrated with the core competency standards for the Australian Public Service. The thesis reflects on key aspects of the project including its subject matter, processes, and outcomes. Some of these concern the impact of the systemic, conceptual and structural changes in the National Training Reform Agenda on strategic Human Resource Development. In addition the thesis reflects on the many roles of the project officer in strategic Human Resource Development activities, suggesting that the project officer should act as a consultant rather than servant. To illustrate this point the thesis describes how the project officer was able to facilitate processes during this project that resulted in management accepting outcomes that differed from their expectations but better met their needs. The work of Lippitt and Lippitt (1986) is found to be helpful in identifying the project officer's roles. Finally the thesis considers the outcomes of the project in the light of the publication of the Karpin report (1995) and finds that the outcome is consistent with the thrust of that report.

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Walker, Sandra, i n/a. "Prostate cancer support groups an evaluation". Swinburne University of Technology, 2005. http://adt.lib.swin.edu.au./public/adt-VSWT20060905.085536.

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The population of Australia is increasing in age, consequently the incidence of cancer diagnoses is rising. This rise will have a dramatic impact on hospitals with much of the disease burden extending to psychological support for cancer care. At present few men diagnosed with cancer seek support. This study sought to explore men's perceptions of support and prostate cancer support groups. The benefits of support groups for men with prostate cancer have been well documented in international studies. In Australia however, relatively few men diagnosed with prostate cancer join such groups and few studies have examined the factors that influence membership and attendance. This study investigated the experiences of a sample of 181 Australian men diagnosed with prostate cancer, 80 of whom were members of support groups and 107 who were not. The participants were recruited from prostate cancer support groups and an outpatient department of a major cancer hospital, in Melbourne, Australia. The two groups were compared on a range of factors, including disease characteristics, illness perceptions and views of prostate cancer support groups. Further, members of support groups rated a number of objectives to determine the effectiveness of the groups. The majority of members recommended prostate cancer support groups to other men with prostate cancer (92%), however of the non-members of prostate cancer support groups, almost half (48%) had never heard of them. Factors that discriminated between support group members and non-members were emotional perceptions of the illness, symptom reports and illness coherence, with support group members reporting higher scores on these variables. Length of diagnosis and age were also factors that discriminated between the groups with support group members younger and diagnosed longer than non-members. There were no differences between the groups on personal control, both groups reported high perceptions of control over the disease. Members reported more benefits and less costs associated with prostate cancer support groups than non-members. Benefits included information, support, sharing experiences, and supporting other men with the disease. Costs included negative discussions, other men dying, and the distance required to travel to the groups. Both members and non-members reported distance to travel to the groups as a major barrier to attendance. The majority of members had heard of the groups through friends and, for non-members who had heard of the groups, through hospital staff. General practitioners were one of the least likely sources of information about prostate cancer support groups reported by members. Prostate cancer support group members reported high levels of satisfaction with the groups on a range of objectives outlined by the Cancer Council of Victoria. Making friends and accessing community assistance exceeded men's expectations of attendance, however men reported a desire for more information and communication. A need for more funding, advertising, and recognition of prostate cancer support groups by medical staff was also reported. Many men with prostate cancer are unaware of support groups, however a number of benefits were noted by both members and non-members. Greater recognition of prostate cancer support groups by medical staff may provide men with prostate cancer an opportunity to access those benefits. Health service providers should consider the important role prostate cancer support groups play in the recovery of men from prostate cancer and consider ways of dispelling myths men may hold regarding the notion of support.

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Bourk, Michael J., i n/a. "A Narrative analysis of Australian telecommunications policy development with particular reference to the universal service obligation". University of Canberra. Communication, 2003. http://erl.canberra.edu.au./public/adt-AUC20050331.101440.

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This thesis analyses narratives associated with the development of public policy in telecommunications from the advent of telegraphy to Australia in 1854 to the end of 2000, with particular emphasis on concepts of universal service. The history of public policy development in telecommunications universal service obligations is analysed to gain an understanding of how different narratives are used to frame policy within particular material contexts. The study demonstrates that narratives in telecommunication development reflect national public policy agendas. In addition the thesis analyses how policy narratives are used to underwrite and legitimise assumptions, values and statements that influence the agendas and expectations of diverse social actors and interpretive communities. Furthermore, the thesis examines the interaction between policy narratives and the barriers and opportunities created by dynamic material environments such as economic, legislative and technological arenas. The study analyses five narratives that influence telecommunication policy and the agendas and expectations of diverse social actors and interpretive communities. National development, technocratic, rights, competition and charity narratives are used to frame different approaches to telecommunication policy, with particular reference to universal service. The study demonstrates how national development and competition narratives compete to dominate policy. Furthermore, diverse technocratic narratives provide scientific reinforcement to underwrite and legitimise the dominant narrative as well as discredit alternative perspectives. In addition, social rights and charity narratives respectively provide moral support to underwrite and legitimise national development and competition policy narratives. A key focus of this study is a narrative analysis of more than a thousand submissions to an independent inquiry in 2000 into telecommunication service levels with particular reference to universal service. The Telecommunications Service Inquiry was a forum that provided examples of the narratives analysed in this study from a cross-section of the Australian community. Submissions came from diverse social actors and institutions that included governments and state bodies, the telecommunication industry, unions, the farming industry, other business groups, community groups and individuals. The research demonstrates that changes in material environments and social expectations of universal service produce tensions within dominant narratives that require greater support from secondary narratives to provide scientific and moral legitimacy. Furthermore the research indicates that, in part, universal service policy functions to stabilise and legitimise the dominant policy narrative. However, the diverse social expectations associated with universal service produce continuing tensions within the dominant narrative that keep the policy in a state of flux. Consequently, government and industry policy makers find telecommunications policy a problematic area to reconcile with expectations of universal service.

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Grewal, Sandeep Kaur, i n/a. "Issues in IT Governance & IT service management - a study of their adoption in Australian universities". University of Canberra. Information Sciences & Engineering, 2006. http://erl.canberra.edu.au./public/adt-AUC20060804.092632.

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IT service management (ITSM) has emerged as one of the approaches to implementing IT Governance in Australian Universities. A number of ITSM frameworks have been proposed however, IT Infrastructure Library (ITIL) and Control OBjectives for Information and related Technology (COBIT) have been most widely accepted and implemented internationally and within Australia. The research reported in this thesis was undertaken to shed light on the issues related to ITIL adoption and implementation within Australian universities. To date academic research in ITIL adoption and implementation has not been extensive as it is comparatively a new framework, especially within Australian universities. The theoretical framework proposed in this thesis has IT service management as the central concept, implementing IT Governance to align the university and technology. This framework is used to examine the experience of ITIL adoption in seven Australian universities, plus a detailed case study on one university�s experience. This research reveals a complex web of factors relating to ITIL implementation including; the pre-implementation process; processes implemented; order of implementation; hiring external expertise;, tool selection;, staff training; ongoing assessments; managing cultural change; managing learning curve and resource strain. The findings provide an insight into practical lessons for other Australian universities or similar organisations considering implementing IT Governance through IT Service management frameworks. The method used in this research may be useful for other organisations and researchers analysing universities and similar organisations implementing ITIL. IT Governance and IT service management frameworks are diverse and important areas which open a poorly researched field for further work.

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Cairns, John Douglas. "Some characteristics influencing utilisation of public hospital outpatients services". Thesis, Queensland University of Technology, 1990. https://eprints.qut.edu.au/36386/1/36386_Cairns_1990.pdf.

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The demand for health care in Australia has been influenced by the numerous changes in financing arrangements at Federal Government, State Government and institutional levels during the last two decades. The task of performing empirical studies of health care demand has been made difficult by the frequent changes that have occurred with health insurance arrangements in particular. This research project commences at a macro level and traces the development of health insurance in Australia with particular emphasis on the issues that have influenced demand for primary health care. The debate on the appropriateness of voluntary and compulsory health insurance systems is discussed in the context of the theoretical issues that influence health care demand. An historical overview of the development of the Queensland's health care system is presented with the emphasis being on the provision of primary health care. Aspects of the provision of primary medical care through hospital outpatient services and community health centres are compared and contrasted. The paucity of information on outpatient activity is discussed and suggestions provided from the literature are offered to overcome this problem. The need for more adequate measures of activity is discussed in terms of this being a prerequisite for effective planning, evaluation and policy development. The theoretical aspects of utilisation are discussed with reference to empirical studies of demand and utilisation of primary health care services. As well, the influence of health insurance and provider behaviour on demand for health care are discussed. This leads into the development of the hypothesis to be tested, that outpatient utilisation of Queensland public hospitals has decreased since the introduction of Medicare in 1984. Statewide aggregate data of hospital outpatient activity were analysed concurrently with data obtained from surveys of patients attending outpatient clinics at two nearby Brisbane hospitals. The data from theses sources support the hypothesis proposed. The analysis of the data provides sufficient evidence on the attributes of the patients attending outpatient services to question the appropriateness of continuing to provide outpatient services as effective alternative forms of care.

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Thielking, Monica, i n/a. "An investigation of attitudes towardss the practice of school-based psychological services". Swinburne University of Technology, 2006. http://adt.lib.swin.edu.au./public/adt-VSWT20060814.091430.

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The provision of school based psychological services in Victorian primary and secondary schools dates back to well before the Second World War. Since then, however, the activities that make up the role of school psychologists have changed substantially. School psychologists' roles have become more varied than the original psychometric focus and reflect a more systemic approach to the conceptualization of student problems. Within Australia, school psychologists can be found servicing single or multiple schools in the government, independent and Catholic school sectors, fulfilling a range of functions and dealing with a diversity of student issues. However, Australian academic research into the professional practice issues associated with the provision of school-based psychological services is rare. Therefore, this thesis sought to investigate a range of professional issues associated with the provision of school-based psychological services for Victorian school psychologists working in single and multiple schools in the government and non-government primary and secondary school sectors. In addition to surveying Victorian school psychologists, principals and teachers were also surveyed in order to ascertain their attitudes towards school-based psychological services. The sample consisted of 81 school psychologists, 21 principals and 86 teachers. The results revealed that school psychologists participate in a variety of activities, including a number of activities that reflect a systemic model of service delivery. They also deal with a broad range of student issues, some of which are quite serious in nature. However, the study also revealed a number of professional issues that were in need of improvement. Some of these included a lack of participation in regular supervision for school psychologists, school psychologists' dissatisfaction with some industrial and professional conditions associated with their role and differences in attitudes between psychologists, principals and teachers regarding the activities and responsibilities of school psychologists. Results from the study provide plausible evidence for the need to support school psychologists in the valuable work that they do within schools through improved industrial conditions, appropriate professional development, and regular supervision. Furthermore the results also reveal a need to educate and participate in dialogue with the educational community in order to increase understanding of school psychologists' roles and professional responsibilities.

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Wills, Jules A., i n/a. "Strategic planning in Commonwealth departments: beyond magaerialism: from bounded rationality to bounded uncertainty". University of Canberra. Administrative Studies, 1991. http://erl.canberra.edu.au./public/adt-AUC20060426.154713.

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Price, Damien Faust, i res cand@acu edu au. "An Exploration of Participant Experience of the Service Learning Program at an Australian Catholic Boys’ Secondary School". Australian Catholic University. School of Educational Leadership, 2008. http://dlibrary.acu.edu.au/digitaltheses/public/adt-acuvp192.04032009.

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This research explores participant experience of the Service Learning Program in the context of an Australian Catholic Boys’ Secondary School. The research aims to explore what is happening as adolescent participants engage in working and relating with homeless people over an extended period of time. What are they learning? What sense or meaning are they making of their experiences, and are they deepening their value and belief system towards existential change? Service Learning is a curriculum initiative that Australian Secondary Schools are implementing to assist in the development of both the ethos of schools and in attempts to meet the needs of Twenty-first Century youth for a relevant education. While the benefits for participants in Service Learning are well documented, the effects upon recipients of the services provided, and whether the benefits for participants are the result of prior learning, family factors, or predispositions to this type of experiential learning, remain unclear. While Service Learning Programs are proving to be increasingly popular for school administrators, there appears to be a lack of clear models for Service Learning, its links to academic curriculum, or clearly articulated goals to assess success and achievement. A real danger of an adhoc approach to Service Learning in schools exists. The discussion of benefits to participants has not clearly identified links between program elements and hoped for benefits, nor has it examined the process or journey that participants have engaged in. Critical reflection on these issues has informed the purpose of this research and helped to shape the following research questions that focus the conduct of the study: Research Question One What features of the Service Learning Program at Holy Family College impact on participant experience? Research Question Two What changes are there in the meanings participants give to their experiences in the Service Learning Program over time? Research Question Three How do participants perceive their Service Learning experience in terms of their personal world view and the world view promoted by the school? The theoretical framework for this study was that of Constructionism as the criteria for judging that neither ‘reality’ nor ‘validity’ are absolute; rather they are derived from community consensus of what is ‘real’, what is useful, and what has meaning. In exploring participants’ experience as they served and related with homeless people ‘reality’, ‘usefulness’ and ‘meaning’ were derived from the student’s reflection upon their experience and their communal dialogue. Hence this study used Symbolic Interactionism as the perspective to explore experience. An interpretive approach was utilised, as humans interpret their environment, evaluate beliefs in terms of their usefulness in situations, select what they notice in every situation and focus on human action and interaction. A case study approach was used as it acknowledged the unique setting of a ‘van site’ for homeless people. Using personal journaling and focus groups data was collected from fifty-three Year 11 students who had volunteered to participate on the van for a period of six months. All fifty-three participants in the Service Learning Program experienced particular phases regardless of prior service experience, variables linked to family or personality type. These phases were: Expectations, Exposure, Reframing, Disillusionment, Awareness and Agency. This study concluded that within these phases, participant experience was influenced by the length of time of the program, the presence of active mentors facilitating the experience, ongoing reflection upon experience and situating the experience in a clear ideological framework. While each participant experienced the phases mentioned above no two students derived the same meaning or level of meaning from their experiences. The research concluded that each participant will exit a Service Learning Program with varying levels of internalisation of the core values of the program. Some will exit with a surface appreciation of what the program was about; others deeper, others tacit; some will arrive at a point of existential change. While acknowledging the influence of family and personality factors in this journey, this research shows that the presence of active mentors, reflection upon experience, a clear ideological framework and a significant length of time to allow for the maturation of both reflection and experience will move participants further along towards existential change than would otherwise have occurred. A model; the Spiral Model of Service Learning is proposed to support these findings.

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Bartlett, Ben. "Origins of persisting poor Aboriginal health an historical exploration of poor Aboriginal health and the continuities of the colonial relationship as an explanation of the persistence of poor Aboriginal health /". Connect to full text, 1998. http://setis.library.usyd.edu.au/~thesis/adt-NU/public/adt-NU1999.0016/index.html.

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Thesis (M.P.H.)--Dept. of Public Health & Community Medicine, Faculty of Medicine, University of Sydney, 1999.
"An historical exploration of poor aboriginal health and the continuities of the colonial relationship as an explanation of the persistence of poor aboriginal health " Includes bibliographical references (leaves 334-349).

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