Libri sul tema "Service quality"
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Quality in Services (QUIS) (2nd 1990 Norwalk, Connecticut). Service quality. A cura di Gummesson Evert 1936- e Scheuing Eberhard E. Bradford: MCB, 1991.
Cerca il testo completoBeaton, M. Professional service: Service quality. Melbourne: Beaton Associates, 1991.
Cerca il testo completoPhilip, G. Service quality of industrial information services. (London): British Library Research and Innovation Centre, 1996.
Cerca il testo completo1950-, Chase Rory L., a cura di. Service excellence: The best of "Managing service quality" [magazine]. Kempston: I.F.S.Pubns, 1992.
Cerca il testo completoEvans, Gerry. Evaluating service quality. Cardiff: S.C.O.V.O, 1991.
Cerca il testo completoQuality customer service. 3a ed. Menlo Park, Calif: Crisp Publications, 1993.
Cerca il testo completoMartha, Kyrillidou, e Heath Fred M. 1944-, a cura di. Measuring service quality. Champaign, Ill: University of Illinois, Graduate School of Library and Information Science, 2001.
Cerca il testo completoØvretveit, John. Managing service quality. Brunel: BIOSS, Brunel University, 1989.
Cerca il testo completo1946-, Davis Vivian Witkind, e National Regulatory Research Institute (Ohio State University), a cura di. Telecommunications service quality. Columbus, Ohio (1080 Carmack Rd., Columbus 43210): National Regulatory Research Institute, 1996.
Cerca il testo completo1952-, Edvardsson Bo, Scheuing Eberhard E e Quality in Services (QUIS), (4th : 1994), a cura di. Improving service quality. Bradford: MCB, 1995.
Cerca il testo completoPaul, Kunst, e Lemmink Jos, a cura di. Managing service quality. London: Paul Chapman Pub. Ltd., 1995.
Cerca il testo completoBrent (England). Arts & Libraries Department. Quality and service. [England]: Brent Council, 1995.
Cerca il testo completoBoard, Canada Treasury. Quality services =: Services de qualité. Ottawa, Ont: Treasury Board of Canada = Conseil du trésor du Canada, 1995.
Cerca il testo completoTeam, Service Quality Washington, a cura di. Service quality Washington: An overview. [Olympia?]: State of Washington, 1991.
Cerca il testo completoDiPrimio, Anthony. Quality assurance in service organizations. Radnor, Pa: Chilton Book Co., 1987.
Cerca il testo completoKunst, Paul, Jos Lemmink e Bernd Stauss, a cura di. Service Quality and Management. Wiesbaden: Deutscher Universitätsverlag, 1999. http://dx.doi.org/10.1007/978-3-322-90981-7.
Testo completoLawrie, Alan. Managing quality of service. London: Directory of Social Change, 1995.
Cerca il testo completoS, White Susan, a cura di. Service quality: Research perspectives. Thousand Oaks, Calif: Sage Publications, 2004.
Cerca il testo completoNorthern Health and Social Services Board. Quality of service strategy. [Ballymena]: The Board, 1990.
Cerca il testo completo1939-, Scheuing Eberhard E., Christopher William F e American Management Association, a cura di. The Service quality handbook. New York: Amacom, 1993.
Cerca il testo completoVaughan, Collin. Network quality of service. Hauppauge, N.Y: Nova Science Publishers, 2011.
Cerca il testo completoTaylor, Lynda King. Quality: Total customer service. London: CenturyBusiness, 1993.
Cerca il testo completoVegesna, Srinivas. IP quality of service. Indianapolis, Ind: Cisco, 2000.
Cerca il testo completoFuchs, Edward. Quality in customer service. A cura di Juran, J. M. (Joseph M.), 1904-2008. New York: McGraw-Hill, 1999.
Cerca il testo completoQuality: Sustaining customer service. London: Century Business, 1993.
Cerca il testo completoSouth Carolina. Quality Service Team. Quality Service Team report. [Columbia, S.C: Budget and Control Board, 1994.
Cerca il testo completoBrent (England). Arts & Libraries Department. Quality and service: Quality programme information pack. London: Brent Council, 1994.
Cerca il testo completoGilmore, Audrey. Service quality management for the charitable service. Coleraine: University of Ulster, 1995.
Cerca il testo completoR, Lewis Barbara, a cura di. Customer service and service quality: Current issues. Bradford: MCB University Press, 1990.
Cerca il testo completoClutterbuck, David. Inspired customer service: Strategies for service quality. London: Kogan Page, 1993.
Cerca il testo completoBrough, M. W. Supplementary services in the product service quality continuum. Manchester: UMIST, 1994.
Cerca il testo completoBridget, Warr, Kelly Des e Social Care Association, a cura di. Quality counts: Achieving quality in social care services. London: Whiting & Birch, 1992.
Cerca il testo completoCanada. Treasury Board of Canada Secretariat. Quality services. Ottawa: Treasury Board, 1996.
Cerca il testo completoBo, Edvardsson. Quality of service: Making it really work. London: McGraw-Hill Book Co., 1994.
Cerca il testo completo1950-, Chase Rory L., a cura di. Service excellence: The best of "Managing Service Quality". Bedford: IFS, 1993.
Cerca il testo completoInstitute of Health Services Management., a cura di. Management of quality. London: Institute of Health Services Management, 1988.
Cerca il testo completoCichy, Ronald F. Quality sanitation management. East Lansing, Mich: Educational Institute of the American Hotel & Motel Association, 1994.
Cerca il testo completoCaruana, Albert. Measuring service quality by asking managers, and the service quality-business performance link. Henley-On-Thames: Henley Management College, 1995.
Cerca il testo completoCaruana, Albert. Measuring service quality by asking managers and the service quality - business performance link. Henley-on-Thames: Henley Management College, 1995.
Cerca il testo completoAitchison, Helen. Customer care, service and quality. London: HCIMA, 1990.
Cerca il testo completoMohapatra, Sanjay, K. Ganesh, M. Punniyamoorthy e Rani Susmitha. Service Quality in Indian Hospitals. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-67888-7.
Testo completoJeffay, Kevin, Ion Stoica e Klaus Wehrle, a cura di. Quality of Service — IWQoS 2003. Berlin, Heidelberg: Springer Berlin Heidelberg, 2003. http://dx.doi.org/10.1007/3-540-44884-5.
Testo completoWolf, Lars, David Hutchison e Ralf Steinmetz, a cura di. Quality of Service — IWQoS 2001. Berlin, Heidelberg: Springer Berlin Heidelberg, 2001. http://dx.doi.org/10.1007/3-540-45512-4.
Testo completode Meer, Hermann, e Nina Bhatti, a cura di. Quality of Service – IWQoS 2005. Berlin, Heidelberg: Springer Berlin Heidelberg, 2005. http://dx.doi.org/10.1007/b137286.
Testo completoChatterton, Mike. Using quality of service surveys. London: Home Office Police Research Group, 1997.
Cerca il testo completoIseminger, David. Windows 2000 quality of service. [Indianapolis, IN?]: Macmillan Technical Pub., 1999.
Cerca il testo completoDoherty, Ciaran. Service quality for GP patients?. [s.l: The Author], 1998.
Cerca il testo completoBarnett, A. Service quality in Higher Education. Manchester: UMIST, 1992.
Cerca il testo completoTeboul, James. "De-industrialize service for quality". Fontainbleau: INSEAD, 1986.
Cerca il testo completoTeboul, James. "De-industrialize service for quality". Fontainbleau: INSEAD, 1986.
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