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Schanz, Kai-Uwe. "Reputation and Reputational Risk Management". Geneva Papers on Risk and Insurance - Issues and Practice 31, n. 3 (luglio 2006): 377–81. http://dx.doi.org/10.1057/palgrave.gpp.2510092.
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Martin, Dick. "Corporate reputation: Reputational mythraking". Journal of Business Strategy 25, n. 6 (dicembre 2004): 39–44. http://dx.doi.org/10.1108/02756660410569193.
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Bouvard, Matthieu, e Raphaël Lévy. "Horizontal Reputation and Strategic Audience Management". Journal of the European Economic Association 18, n. 3 (29 maggio 2019): 1444–83. http://dx.doi.org/10.1093/jeea/jvz027.
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Abstract We study how a decision maker uses his reputation to simultaneously influence the actions of multiple receivers with heterogenous biases. The reputational payoff is single-peaked around a bliss reputation at which the incentives of the average receiver are perfectly aligned. We establish the existence of two equilibria characterized by repositioning toward this bliss reputation that only differ through a multiplier capturing the efficiency of reputational incentives. Repositioning is moderate in the more efficient equilibrium, but the less efficient equilibrium features overreactions, and welfare may then be lower than in the no-reputation case. We highlight how strategic audience management (e.g., centralization, delegation to third parties with dissenting objectives) alleviates inefficient reputational incentives, and how multiple organizational or institutional structures may arise in equilibrium as a result.
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Dressler, Marc. "Strategic winery reputation management – exploring German wine guides". International Journal of Wine Business Research 28, n. 1 (14 marzo 2016): 4–21. http://dx.doi.org/10.1108/ijwbr-10-2014-0046.
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Purpose – Positioning via quality is key for German wineries. The aim of the study was to explore reputational variables (collective and firm reputation) the study as well as limits of reputational effects. Design/methodology/approach – A multi-dimensional approach, taking a supplier perspective, accessing multiple sources and evaluating Germany serves to explore exogenous factors on reputation. Descriptive and regression analyses examine individual and collective reputational effects for jury grades as proxy for quality and price as the dependent variables. Findings – For collective reputation, region and cooperative memberships strongly matter, whereby region can be a competitive disadvantage and membership shows superior impact. Being a private but managed winery and belonging to a closed quality circle maximizes quality reputation. Strategic grouping has a distinctive effect, not size. Germany specificities and illustration to the obstacles of free-ridership are delivered. Practical implications – Strategic management (including location) help to create a reputational profile. Growth should not be motivated by reputation. Different strategies for the wine guides to build reputation can be pursued, but conquering the top league is a challenge, especially in case of negative collective reputation. Originality/value – For academia, the value of the study consists mainly in the discovery of the dominance of membership in a quality circle and its impact on collective reputation, and the creative multi-dimensional and multi-source approach. Also, cross-guide analysis is new. Practitioners can tailor a specific strategy vis-Ã -vis guides on the basis of the created transparency.
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Brown, Rob. "Reputation management". Business Information Review 27, n. 1 (marzo 2010): 56–64. http://dx.doi.org/10.1177/0266382109357390.
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Tribe, John. "Reputation, Reputation, Reputation". Journal of Hospitality Leisure Sport and Tourism 6, n. 2 (30 novembre 2007): 1–2. http://dx.doi.org/10.3794/johlste.62.ed.
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Guru, Dr B. P. Mahesh Chandra, Dr N. Sanjeeva Raja, M. Dileep Kumar e M. Parashivamurthy M. Parashivamurthy. "Corporate Reputation Management: An Advertising Perspective". Paripex - Indian Journal Of Research 3, n. 4 (15 gennaio 2012): 141–43. http://dx.doi.org/10.15373/22501991/apr2014/45.
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Zinko, Robert, e Mark Rubin. "Personal reputation and the organization". Journal of Management & Organization 21, n. 2 (14 gennaio 2015): 217–36. http://dx.doi.org/10.1017/jmo.2014.76.
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AbstractDrawing from fields such as marketing psychology, strategy, social psychology, and organizational behavior, the present examination explores the individual and organizational bases for personal reputation; specifically, how different bases interact with one another to produce an individual’s reputation within organizations. It is proposed that individuals use personal reputations to satisfy their need for positive self-esteem as well as to secure their sense of belonging in organizations. Furthermore, reputation allows individuals to obtain rewards such as autonomy, power, and career success and the opportunity to signal key information to audiences. Likewise, organizations utilize personal reputations to predict their members’ behaviors, market those who are a part of the organization to others, build their own corporate reputations, and signal information to consumers and competitors. To further this understanding of personal reputation an examination is presented as to how organizations serve as an essential context within which individuals realize their personal reputations and regulate their behavior.
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Weisiger, Alex, e Keren Yarhi-Milo. "Revisiting Reputation: How Past Actions Matter in International Politics". International Organization 69, n. 2 (2015): 473–95. http://dx.doi.org/10.1017/s0020818314000393.
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AbstractPolicy-makers and political scientists have long believed that states must make policy with an eye to maintaining a good reputation, especially a good reputation for resolve. Recent work, however, has argued that reputations for resolve do not form, and hence that past actions do not influence observers' behavior in subsequent interactions. This conclusion is theoretically problematic and unsupported by the evidence offered by reputation critics. In particular, juxtaposing reputation for resolve to power and interests is misleading when past actions influence observers' beliefs about interests, while the common approach of looking at crisis decision making misses the impact of reputation on general deterrence. We thus derive hypotheses about conflict onset from both the arguments of reputation critics and the logic of more standard reputation arguments, which we put to statistical test. We find that past action is closely connected to subsequent dispute initiation and that the effects of reputation generalize beyond the immediate circumstances of the past dispute. Although reputation is not all-important, leaders are well advised to consider the reputational implications of policy decisions in international conflict.
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Tieman, Marco. "Halal Reputation Management: Combining Individual and Collective Reputation Management Strategies". ICR Journal 8, n. 1 (15 gennaio 2017): 115–19. http://dx.doi.org/10.52282/icr.v8i1.217.
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A series of recent high-profile halal scandals involving top brands have shown that halal reputation and Muslim consumer loyalty can change very quickly. It seems that companies are under continuous scrutiny. Unfortunately, companies frequently only find out the actual value of their halal reputation when they manage a halal issue or crisis poorly. Even though halal reputation is hard to define and value, it is evidently critical to track its performance. Today, many companies do not have these new halal reputation risks on their radar.
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Tieman, Marco. "Halal Reputation Management : Combining Individual and Collective Reputation Management Strategies". Islam and Civilisational Renewal 8, n. 1 (gennaio 2017): 115–19. http://dx.doi.org/10.12816/0043460.
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Zinko, Robert, Charles Tuchtan, James Hunt, James Meurs, Christopher Furner e L. Melita Prati. "Gossip: a channel for the development of personal reputation". International Journal of Organizational Analysis 25, n. 3 (10 luglio 2017): 516–35. http://dx.doi.org/10.1108/ijoa-07-2016-1041.
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Purpose The purpose of this study is to empirically test the extent to which gossip plays a role in individual reputation development in the context of contemporary organizations. This study answers the continuous calls to integrate theory across fields by exploring the theoretical links between these two constructs. Design/methodology/approach This study provides a conceptual analysis and general review of the literature on gossip and reputation. The relationship between these two constructs is investigated through a two-study package (lab and field) yielding convergent results. Findings The findings of this study are that gossip contributes to organizational identity in that it reinforces the social norms of groups and that gossip serves as an important enabler of reputational development. This study provides empirical evidence that gossip serves a more significant role in the development of personal reputation than more formal methods of communication. Practical implications As organizations and individuals attempt to develop and capitalize on the effects of individuals’ reputations, this study provides practical insights into the knowledge that needs to be built regarding the method by which this development can occur. This study points to the practical value of gossip in the creation of personal reputation. Originality/value The theoretical framework in this study highlights the centrality of gossip as a primary enabler of reputation development in contemporary organizations. Reputation theory is advanced by studying a segment of the construct that has, until now, been excluded from consideration in this field.
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Dorcak, Peter, e Ingrid Dorcakova. "Reputation Management, Selected Assessment and Measurement Tools Theoretical Overview". International Journal of Business Administration and Management Research 3, n. 4 (29 dicembre 2017): 1. http://dx.doi.org/10.24178/ijbamr.2017.3.4.01.
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The meaning of the concept of online reputation management is constantly growing, more so in today's competitive business environment, where proper setup can contribute to the overall prosperity, as well as affect the market value of a company. There are many instructions and procedures on how to coordinate reputation in the right direction, however, we need to realize that success is not just about good technology or portfolio of offered products. According to aforementioned the main aim of this paper is discussing the issue of reputation by pointing out theoretical bases of reputation in online and offline environments as well as present selected assessment and measurement tools for reputation in business practice. However, the choice of effective and optimal tools for measuring and managing online reputation in business practice is a difficult and complex choice that fully depends on the nature and objectives of the organization itself, it is inconceivable to examine the presented issue. The paper further shows off the model of reputations including seven major factors affecting corporate reputation. As research methods, the authors used analysis and synthesis. From the point of view, as a source of data are used dominantly relevant works and studies of renowned authors publishing in the analyzed issue. The authors thus submitting a theoretical study of selected assessment and measurement tools in the field of reputation management.
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Iuşan, Cristina, Dănuţ-Eugeniu Moşteanu e Ruxandra Moşteanu. "Study on Practices on Reputational Risk Management in the Banking System". International conference KNOWLEDGE-BASED ORGANIZATION 26, n. 1 (1 giugno 2020): 219–23. http://dx.doi.org/10.2478/kbo-2020-0035.
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AbstractThis paper explores the definitions surrounding reputational risk in banking with the purpose of identifying the reputational risk factors and the efficient management that can forecast, minimize and evaluate them. Although the concept is not new, only recently has the banking system started to acknowledge the true implications of a negative reputation and has begun to focus on how to find ways to prevent and mitigate this risk. Before the last economic collapse, the banking management had used to have more knowledge about financial risks than about the non-financial ones, the reputational risk had been neglected or even confused with other types of risks. After the crisis it became critical to be aware of hazards that could cause reputation damage in order to develop a framework for managing reputational risk prior to an issue. The banking system has realized that reputation is the most valuable asset and has begun to invest in elaborating a proper risk management strategy.
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Ma, Fengling, Dan Zeng, Fen Xu, Brian J. Compton e Gail D. Heyman. "Delay of Gratification as Reputation Management". Psychological Science 31, n. 9 (25 agosto 2020): 1174–82. http://dx.doi.org/10.1177/0956797620939940.
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Although delay-of-gratification tasks have long been used as measures of self-control, recent evidence suggests that performance on these tasks is also driven by rational decision processes. The present research examined whether the effects of rational decision processes extend beyond costs and benefits embedded in the task itself to include anticipated consequences for the child’s reputation. Across two studies, 3- and 4-year-olds from China ( N = 273) were assigned to a standard delay-of-gratification condition or to a reputation condition in which they were told that their teacher or a peer would find out how long they had waited. Children waited longer in the reputation conditions and longer in the teacher condition than in the peer condition. This is the first evidence that children’s performance on a delay-of-gratification task is sensitive to reputational concerns and to the identity of potential evaluators of their behavior.
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Standifird, Stephen S. "Reputation and e-commerce: eBay auctions and the asymmetrical impact of positive and negative ratings". Journal of Management 27, n. 3 (giugno 2001): 279–95. http://dx.doi.org/10.1177/014920630102700304.
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This analysis explores the impact and nature of reputation as related to e-commerce by looking at the importance of a seller’s reputational rating on the final bid price associated with eBay auctions. Positive reputational ratings emerged as mildly influential in determining final bid price. However, negative reputational ratings emerged as highly influential and detrimental. Thus, we find strong evidence for the importance of reputation when engaging in e-commerce and equally strong evidence concerning the exaggerated influence of negative reputation.
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Khovrak, Inna. "REPUTATION MANAGEMENT OF THE HIGHER EDUCATION INSTITUTIONS ON THE BASIS OF SOCIAL RESPONSIBILITY". Economic discourse, n. 4 (dicembre 2019): 143–52. http://dx.doi.org/10.36742/2410-0919-2019-4-15.
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Introduction. Higher education institutions (HEIs) play a special role in shaping society, so they must both disseminate knowledge of the world experience of social responsibility and adhere to the principles of social responsibility. HEIs should be actively involved in community initiatives, inter-sectoral dialogue, and help to develop regional and national policy standards. In turn, the social responsibility of institutions leads to a strengthening of their reputation. Therefore, the purpose of the article is to substantiate the role of social responsibility of higher education institutions in building their reputational capital. Methods. The following methods were used in the study: quantitative and content analysis of the literary sources of the Web of Science Core Collection database (for the period 1970-2019) on the topics "reputation", "reputation capital" and "reputation of higher education institutions"; comparative analysis of the results of the World Reputation Rankings rankings for the period 2011-2019 and the key performance indicators of the TOP-10 HEIs; graphical, abstract and logical methods – to substantiate the cooperation of HEI with stakeholders; method of scientific generalization – to reflect the expediency of managing the reputation of HEI on the basis of social responsibility. Results. The interest of scientists on the topic of managing the reputation of HEI in the context of countries, directions and years are analysed in the article. The analysis of the World Reputation Rankings indicators revealed the common features and differences of the TOP-10 HEI by the following criteria: reputation level, cost of education, living expenses, salary after 10 years, number of students per teacher, percentage of foreign students, ratio of students to women and men, number of full-time students. The author considered various options of cooperation of HEI with stakeholders, and also outlined the strategic advantages of forming HEI’s reputation capital on the principles of social responsibility. Discussion. Further research is planned to be conducted on developing a model for ensuring the development of HEIs based on social responsibility. Keywords: higher education institutions, social responsibility, reputation, reputational risks, rating.
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David, Jenner, Bernhard Tewal, Greis Mike Sendow, Irvan Trang e Genita Gracia Lumintang. "GOOD UNIVERSITY GOVERNANCE, REPUTATION RISK, AND PUBLIC ACCOUNTABILITY PRIVATE UNIVERSITIES (PTS)". Jurnal Ilmiah Manajemen dan Bisnis 7, n. 2 (25 dicembre 2022): 142–56. http://dx.doi.org/10.38043/jimb.v7i2.3831.
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The purpose of this study was to determine the effect of good university governance and reputation risk management on the public accountability of private universities, especially Halmahera University. The two things above, namely the practice of good university governance and reputation risk management are two interrelated things and must be accounted for to gain trust and strengthen legitimacy from the public as a private university of high quality, highly competitive, and have an impact on the progress of society. This study used a quantitative approach, the data were analyzed using the SPSS version 26 program on 98 samples of permanent lecturers at Halmahera University through a questionnaire that had passed the validity and reliability test. The data analysis aimed to examine the effect of good university governance and reputation risk on public accountability, and good university governance against reputational risk by path analysis method. The results show that Good University Governance has a significant negative effect on Public Accountability, Reputation Risk has a significant positive effect on Public Accountability, and Good University Governance has a significant positive effect on Reputation Risk. Based on the results of this study, it was concluded that the practice of Good University Governance and handling the risk of higher education reputations, especially at the University of Halmahera, would have a good impact on public accountability to provide a better image for the University of Halmahera
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Wu, Peng, Lei Gao e Xiao Li. "Does the reputation mechanism of media coverage affect earnings management?" Chinese Management Studies 10, n. 4 (7 novembre 2016): 627–56. http://dx.doi.org/10.1108/cms-08-2016-0177.
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Purpose This paper aims to investigate the relationship between earnings management and media reports, assess the roles played by the media in determining the reputation mechanism and examine whether the media has an influence on executives’ behavior in the case of earnings management. Design/methodology/approach This paper uses Chinese A-share listed firms from the period 2008 to 2012 to test the research questions using regression analyses. Findings Although the Chinese Stock Markets are still immature compared to those of developed countries, the media seems to play a role in affecting executives’ decisions about dabbling in earnings management. Specifically, firms receiving more media attention are more likely to undertake earnings management. Furthermore, negative media reports result in even higher levels of earnings management activities, indicating that managers tend to use earnings management to achieve earnings goals to reduce or relieve the pressure they feel from the media and to remedy any reputation loss. Moreover, the authors have found that firms whose CEOs have higher reputations are more likely to manage earnings and they are more likely to be affected by negative media reports. Similar results were found for state-owned enterprises (SOEs). Originality/value This study analyzes how the level and tone of media coverage affect earnings management rather than just assessing the overall effect of media coverage on earnings management. This paper verifies that the reputation mechanism of the media works in China, but it leads to different results than those experienced in developed countries. Reputational benefits have been introduced into the equation for measuring the governance effect of the media to derive a more in-depth analysis of the reputation mechanism. This paper is among the first to link news coverage and state ownership with earnings management.
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Nobanee, Haitham, Maryam Alhajjar, Ghada Abushairah e Safaa Al Harbi. "Reputational Risk and Sustainability: A Bibliometric Analysis of Relevant Literature". Risks 9, n. 7 (14 luglio 2021): 134. http://dx.doi.org/10.3390/risks9070134.
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This study aims to conduct a bibliometric analysis of reputational risk and sustainability. The research was conducted using the Scopus database, which returned 88 publications published during 2001–2020, revealing that the amount of research output within this field is limited, and more research output should be conducted in the field of reputational risk and sustainability. We identified nine research streams: reputation risk, reputation risk and sustainability, supply chain management, social responsibility, reputation risk management, strategic approach, sustainable development, corporate sustainability and risk assessment. This bibliometric analysis provides managerial and policy implications for sustainability consideration of reputational risk with perceptions to advance knowledge in this important research field.
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Eckert, Christian. "Corporate reputation and reputation risk". Journal of Risk Finance 18, n. 2 (20 marzo 2017): 145–58. http://dx.doi.org/10.1108/jrf-06-2016-0075.
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Purpose The corporate reputation of a firm and reputation risk is becoming increasingly important because of the rise of social media and the ongoing globalization. While defining and measuring corporate reputation and reputation risk represent the first steps in corporate reputation (risk) management, there is no general agreement in defining and measuring these two terms. Hence, this paper aims to give an overview of the existing literature in this regard, discuss it with respect to the operability in corporate reputation (risk) management and, based on this, present a holistic and consistent approach to define and measure corporate reputation and reputation risk. Design/methodology/approach The paper gives an overview of the literature regarding definitions and measurement methods of corporate reputation and reputation risk. Moreover, it discusses such definitions and measurement methods with respect to the operability in corporate reputation (risk) management. Findings Based on an overview of the literature regarding definitions and measurement methods of corporate reputation and reputation risk, the authors present a holistic and consistent approach to define and measure corporate reputation and reputation risk. Originality/value The authors present an holistic and consistent approach to define and measure corporate reputation and reputation risk with focus on (risk) management purposes.
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Sholehah, Nisrinah Arofahtus, e Noven Suprayogi. "LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YAYASAN NURUL HAYAT DALAM MELAKUKAN MANAJEMEN RISIKO REPUTASI". Jurnal Ekonomi Syariah Teori dan Terapan 6, n. 2 (22 gennaio 2020): 198. http://dx.doi.org/10.20473/vol6iss20192pp198-213.
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The purpose of this study is to find reputational risk management carried out by LAZNAS Nurul Hayat. The use of the method in this research used a qualitative approach through a case study. The main focus in this research is one of the risk that is classified in the International Working Group on Zakat Core Principle (IWGZCP) is reputational risk and the loss of muzakki of four of a kind which is one of the risk that owned by the management of zakat management institutions, besides the distribution of risk, operational risk, and zakat risk transfer among countries. The selection of focus reputation related risk is based on that important for a non-profit organization to having a good reputation of the institution to sustainability. The result of the research indicated that reputation risk management owned by nurul fountain of life begins with the concept of a reputation they believed, namely based on the system and performance. In the implementation, nurul fountain of life chosen to carry preventive measures ( prevention risk management ) related to reputation. Seven events are able to exert reputation hayat described related nurul derived from internal and external. Due to belief that the concept of reputation is related to performance and system, so focused prevention is done by the agency to minimize the possibility of internal events which consist of delay in overcoming complaint, late arrivals donations, less working spirit of employees, disobedience to SOP, inadequate accountability and inappropriate beneficiaries of granted aid. The results showed that external factors have no significant effect on the reputation of the institution.Keywords: zakat, risk management, reputation risk, LAZNAS Nurul Hayat Foundation
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Harvey, William S., Marwa Tourky, Eric Knight e Philip Kitchen. "Lens or prism? How organisations sustain multiple and competing reputations". European Journal of Marketing 51, n. 4 (10 aprile 2017): 821–44. http://dx.doi.org/10.1108/ejm-03-2016-0122.
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Purpose This paper aims to challenge singular definitions, measurements and applications of corporate reputation which tend to be reductionist. The authors rebuff such narrow representations of reputation by showing the multiplicity of reputation in the case of a global management consulting firm and demonstrate how it has sustained such reputations. Design/methodology/approach Using a large cross-country qualitative case study based on interviews, focus groups, non-participant observations, workshops and a fieldwork diary, dimensions of reputation are highlighted by drawing on perceptions from multiple stakeholder groups in different geographies. Findings The authors find significant differences in perceptions of reputation between and within stakeholder groups, with perceptions changing across dimensions and geographies. Originality/value The theoretical implications of the research indicate a plurality of extant reputations, suggesting that a prism is more suited to representing corporate reputation than a singular, lens-like focus which is too narrow to constitute reputation. This paper offers theoretical and practical suggestions for how global firms can build and sustain multiple and competing corporate reputations.
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Bechan, Nirvana. "Top determinants of corporate reputation management". Communicare: Journal for Communication Studies in Africa 27, n. 1-2 (20 ottobre 2022): 1–18. http://dx.doi.org/10.36615/jcsa.v27i1-2.1738.
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Positive reputation is a valuable corporate asset and needs to be managed proactively inresponse to new threats entering the marketplace. Recent events have shown that the reputationof an organisation can take years to build, yet takes only a few seconds to destroy. In this study,it is suggested that knowing the top determinants of current reputation management can onlyhelp to enhance the business objectives of an organisation by contributing to the bottom lineand gaining a competitive advantage. This paper looks at what communication managers in toplistedcompanies operating in South African consider the top determinants of managing corporatereputation in their organisations to be. The paper draws links between managing organisationalreputation and stakeholder management, and provides valuable findings for communicationspecialists working in positions of management.
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Seebach, Christoph, Roman Beck e Olga Denisova. "Analyzing Social Media for Corporate Reputation Management". International Journal of Business Intelligence Research 4, n. 3 (luglio 2013): 50–66. http://dx.doi.org/10.4018/ijbir.2013070104.
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The business agility concept reflects an organization’s need to develop sensing capabilities for being able to respond to changes in the business environment. Therefore, intelligent information systems are needed to support decision makers with accurate and timely information. Since corporate reputation is among the most valuable assets, organizations need efficient measuring techniques to manage it. Recently, due to the advent of social media new reputational challenges have emerged for firms, since such technologies significantly increase the risk for being associated with negative issues. Therefore, organizations should utilize there IT-systems for actively sensing social media content as a basis for a quick response to reputational threats. Accordingly, the authors provide an empirical example on how firms might improve reputation management through sensing social media. Specifically, the authors analyze a dataset of 271,207 messages about an American Bank collected on Twitter. For their empirical investigation, the applied automated sentiment analysis and manual content analysis.
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Alamsyah, Andry, e Maribella Syawiluna. "Mapping Organization Knowledge Network and Social Media Based Reputation Management". Journal of Data Science and Its Applications 1, n. 1 (30 luglio 2018): 39–48. http://dx.doi.org/10.21108/jdsa.2018.1.3.
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Knowledge management are important aspects in an organization, especially in ICT industry. Having more control of it is essentials for the organization to stay competitive in the business. One way to assess the organization knowledge capital is by measuring employee knowledge network and their personal reputation in social media. Using this measurement, we see how employee build relationship around their peer networks or clients virtually. We also able to see how knowledge network support organization performance.
The research objective is to map knowledge network and reputation formulation in order to fully understand how knowledge flow and whether employee reputation have higher degree of influence in organization knowledge network. We particularly develop formulas to measure knowledge network and personal reputation based on their social media activities. As case study, we pick an Indonesian ICT company which actively build their business around their employee peer knowledge outside the company.
For knowledge network, we perform data collection by conducting interviews. For reputation management, we collect data from several popular social media. We base our work on Social Network Analysis (SNA) methodology. The result shows that employees knowledge is directly proportional with their reputation, but there are different reputations level on different social media observed in this research.
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Pollák, František, e Peter Markovič. "Challenges for Corporate Reputation—Online Reputation Management in Times of Global Pandemic". Journal of Risk and Financial Management 15, n. 6 (2 giugno 2022): 250. http://dx.doi.org/10.3390/jrfm15060250.
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The issue of corporate reputation management in the time of accelerated digitization has been a subject of research by academics and practitioners for more than a decade. The aim of this study was to provide an insight into the issue of reputation management in the Internet environment in the time of global pandemic. As for the structure of the research, the study mapped two horizons of events, the first one being the onset of the pandemic in the first half of 2020, and the second one the period of cancellation of antipandemic measures after 24 months. The research was localized in the market of Central Europe, specifically in the online market of the Slovak Republic. This market synthesized two important factors, namely the highly developmental nature and at the same time the increased degree of restraint it experienced during the two years of the pandemic. A sophisticated online reputation analysis (sentiment analysis, analysis of reputation determinants, and data synthesis through the TOR indicator) was performed on a significant sample of e-commerce representatives, the results of which provided relevant findings on reputational challenges and reputational threats. Based on the findings, it can be stated that the market has adapted relatively quickly to the changed conditions. The pandemic represented a market opportunity rather than an existential threat for the subjects examined. It also played the role of an imaginary accelerator in the evolutionary transition from offline to online.
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Verčič, Ana Tkalac, Dejan Verčič e Krešimir Žnidar. "Exploring academic reputation – is it a multidimensional construct?" Corporate Communications: An International Journal 21, n. 2 (4 aprile 2016): 160–76. http://dx.doi.org/10.1108/ccij-01-2015-0003.
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Purpose – The purpose of this paper is to explore the possible congruence of an academic organization’s reputation among various stakeholder groups. A potential measure of reputation that can be applied across multiple stakeholder groups gives an opportunity to compare their perceptions and therefore work toward a consistent reputation. The authors also tested the model of academic reputation as a multidimensional concept. Design/methodology/approach – The qualitative stage included 25 in-depth interviews with members of key stakeholder groups. In the quantitative stage, the initial questionnaire was based on the reputational quotient of academic institutions, comprised of 26 items representing eight dimensions of reputation. It was administered among three key stakeholder groups, the general public (n=400), employees of the business school that was the focus of the study (n=154), and fourth year students of the school (n=446). Findings – Confirmatory factor analysis indicated that criteria applied by various stakeholder groups were similar, but the model of academic reputations as a multidimensional concept was not confirmed. The theoretical assumption of an eight factor solution for the concept of academic institutions was not supported. It seems that, in this particular case, only one main dimension emerged. Theoretically, that implies a general factor determining overall reputations across stakeholders. Research limitations/implications – Future research should apply a new, reduced questionnaire in multiple academic organizations and try to avoid some of the limitations such as differing methods of data collection, and ensure complete anonymity for all respondents. Practical implications – This study offers input for the development of a robust and general questionnaire that could be developed to be used across organizations and their publics. Originality/value – The study demonstrates that reputation is a unidimensional construct and that it should also be measured as such.
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Derevianko, Olena. "Reputation stability vs anti-crisis sustainability: under what circumstances will innovations, media activities and CSR be in higher demand?" Oeconomia Copernicana 10, n. 3 (30 settembre 2019): 511–36. http://dx.doi.org/10.24136/oc.2019.025.
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Research background: The difference of war and peace can help gain an under-standing of the differences in the management of a company's reputation in terms of its stability as compared to the state of a reputation crisis. The question of practical confirmation, which is left open, is whether there is a positive correlation between the anti-crisis activity of the reputation management system and its stability in a long-term perspective, or whether these two factors are inversely related.
Purpose of the article: This research is essentially aimed at studying the impact of innovation activity, media activity, and corporate social responsibility on reputational stability as well as on anti-crisis reputational sustainability.
Methods: Indicators of innovation activity, media activity, corporate social responsibility, reputational stability, and anti-crisis reputational sustainability were collected in a sample of the most frequently mentioned in the media leading companies of the Ukrainian economy (N = 315), using an online survey done among 110 industry experts within the framework of the Reputation ACTIVists All-Ukrainian Ranking of Corporate Reputation Management Quality over February-March'2019 period. Structural equation modeling (SEM) in using the maximum likelihood estimation method was applied to examine the associations between above-mentioned indicators, according to the aim of the study.
Findings & Value added: The results of our study revealed: 1) the existence of a significant correlation between CSR and reputational stability; 2) innovative and media activity are the most significant variables to provide anti-crisis sustainability; 3) CSR is less important for ensuring anti-crisis sustainability than for maintaining reputational stability; 4) anti-crisis sustainability is significantly more dependent on media activity than reputational stability is. By better understanding the roles of innovation activity, media activity, and corporate social responsibility, the company’s management in Ukraine can leverage the results of the study to improve reputation management performance, differentiating approaches in circumstances of a crisis and stability.
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Flanagan, David J., e K. C. O’Shaughnessy. "The Effect of Layoffs on Firm Reputation". Journal of Management 31, n. 3 (giugno 2005): 445–63. http://dx.doi.org/10.1177/0149206304272186.
Testo completoAbstract (sommario):
A firm’s reputation is perhaps one of its most important strategic resources. Using data from Fortune’s America’s Most Admired Companies survey, this article examines how layoffs affect the reputations of firms. The authors found that layoffs have a negative impact on a firm’s reputation and that this relationship is significantly stronger for newer firms than older firms. Limited support is found for the hypothesis that larger firms’ reputations will be buffered from the adverse effects of a layoff on their reputations. Implications of this research and future research questions are discussed.
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Shkromyda, Vitalii, Nadiya Shkromyda, Taras Gnatiuk e Mariya Vasylyuk. "Reputation Management Technological Tools: a Stakeholder Approach". Journal of Vasyl Stefanyk Precarpathian National University 8, n. 3 (4 novembre 2021): 97–105. http://dx.doi.org/10.15330/jpnu.8.3.97-105.
Testo completoAbstract (sommario):
Reputation management, as a new segment of the corporate governance system is experiencing significant dynamic impacts, particularly in the conditions of an information economy, which in the result creates a number of new challenges and, at the same time, opportunities. In the conditions of global absorption by the Internet of all spheres of human life and activity of companies the circumstances of formation and management of corporate reputation radically change. The purpose of the conducted study is an attempt to solve the issue of finding an effective tool for constructing the company's corporate reputation in the context of existing interests and expectations of its key stakeholders. It has been ground that a number of modern technological approaches and methods of reputation management for constructing corporate reputation of a company taking into account the interests of key stakeholders have been developed and tested at the theoretical and practical levels. Each of them is characterized by peculiarities of application, differently forming influence on groups of stakeholders, and also have certain advantages and disadvantages. It has been proved that the manifestation of advantages and disadvantages of each technological approach can be traced depending on the size of a company, type of activity and priorities of its key stakeholders. It has been determined that most technological approaches to reputation management are developed and focused on constructing a corporate reputation among the representatives of a consumer group of stakeholders. This is due to the strategic importance of this group of stakeholders, which most strongly expresses the level of competitiveness of a company in the market and ensures the financial stability of the business. It has been noted that the use of technological approaches in the process of constructing and maintaining a positive corporate reputation should be supported by the formation of the reputational assets of a company and the development of its corporate social responsibility. These activities require significant efforts and resources of a company. The scientific value of the conducted researches is a supplement to the theoretical and methodological basis of reputation management, in particular in the part of grounding and expediency of using technological approaches of constructing corporate reputation in accordance with the interests and expectations of key stakeholders of a company.
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Boutinot, Amélie, Iragaël Joly, Vincent Mangematin e Shaz Ansari. "Exploring the Links between Reputation and Fame: Evidence from French Contemporary Architecture". Organization Studies 38, n. 10 (21 ottobre 2016): 1397–420. http://dx.doi.org/10.1177/0170840616670433.
Testo completoAbstract (sommario):
Why are some organizations famous? We argue that fame results from a conjunction of several audience-specific reputations. Expert reputation (i.e. reputation among members of a knowledgeable group, such as a cultural elite or critics) acts as a mediator for achieving fame for organizations held in high esteem by their peers and clients. Based on a unique database of 103 architectural companies in France, our analysis uses structural equation modelling (SEM) combined with mediation effects to reveal that expert reputation can lead to fame by mediating peer and client reputations. We contribute to the literature by explaining why only some organizations already reputed among peers and clients are famous in society at large.
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Shmatikov, Vitaly, e Carolyn Talcott. "Reputation-based trust management". Journal of Computer Security 13, n. 1 (20 gennaio 2005): 167–90. http://dx.doi.org/10.3233/jcs-2005-13107.
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Campbell, F. E., R. A. Herman e D. Noble. "Contradictions in “reputation management”". Journal of Communication Management 10, n. 2 (aprile 2006): 191–96. http://dx.doi.org/10.1108/13632540610664733.
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Thody, Angela. "Book Reviews: Reputation Management". Management in Education 7, n. 4 (novembre 1993): 35. http://dx.doi.org/10.1177/089202069300700423.
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Liu, Ling, e Weisong Shi. "Trust and Reputation Management". IEEE Internet Computing 14, n. 5 (settembre 2010): 10–13. http://dx.doi.org/10.1109/mic.2010.124.
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Davies, David. "RISK MANAGEMENT — PROTECTING REPUTATION". Computer Law & Security Review 18, n. 6 (novembre 2002): 414–20. http://dx.doi.org/10.1016/s0267-3649(02)01108-1.
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Sisson, Diana C., e Shannon A. Bowen. "Reputation management and authenticity". Journal of Communication Management 21, n. 3 (7 agosto 2017): 287–302. http://dx.doi.org/10.1108/jcom-06-2016-0043.
Testo completoAbstract (sommario):
Purpose Following a report released by the UK Parliament’s Public Accounts Committee, multinational corporations like Starbucks, Google, and Amazon found themselves in a firestorm of criticism for not paying or paying minimal taxes after earning significant profits in the UK for the past three years. Allegations of tax evasion led to a serious crisis for Starbucks in the UK, which played out in a public forum via social media. The researchers explored whether Starbucks’ corporate ethics insulated its reputation from negative media coverage of alleged tax evasion evidenced in its “hijacked” social media “#spreadthecheer” campaign. The paper aims to discuss these issues. Design/methodology/approach Using an exploratory case study analysis of news articles, Starbucks’ annual reports, #spreadthecheer Tweets, and David Michelli’s The Starbucks Experience, data collection helped to inform the discussion of authenticity and whether it helped to insulate Starbucks’ reputation during its crisis in the UK. Findings Authenticity is key when organizations face a turbulent environment and active publics and stakeholder groups. Findings from this study also suggested proactive reputation management strategies and tactics, grounded in the organization’s corporate culture and transparency, could have diffused some of the uproar from its key publics. Originality/value Authentic corporate cultures should align with corporate business practices in order to reduce the potential for crises to occur. It is possible that ethical core values and a strong organizational approach to ethics help to insulate its reputation among publics during a crisis.
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Margaritis, W. "Reputation Management at FedEx". Corporate Reputation Review 3, n. 1 (gennaio 2000): 61–67. http://dx.doi.org/10.1057/palgrave.crr.1540099.
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Chyrva, Yu, e Andrii Zaverbnyj. "Features of the formation of the reputation management system in the conditions of the development of internet technologies". Management and Entrepreneurship in Ukraine: the stages of formation and problems of development 2022, n. 2 (27 dicembre 2022): 121–27. http://dx.doi.org/10.23939/smeu2022.02.121.
Testo completoAbstract (sommario):
Over the past decades, there has been a trend towards a growing interest of business representatives in their reputation and its impact on the results of operations and, accordingly, development for the future. Awareness of the importance and value of reputation among the leaders of modern business makes it necessary to find ways to build an undeniable reputation, strengthen it among stakeholders and use it effectively. This method is one of the types of social management - reputation management, which arose in connection with the transition of the global market economy to a new business paradigm, when the intangible assets of any organization, primarily its business reputation, become the main competitive advantage and a key condition for stable development. The article examines in detail the phenomenon of reputation as one of the key factors influencing the competitiveness and market value of a brand; modern technologies and mechanisms of reputation management in the framework of modern conditions of digital reality are revealed. We examined the market, corporate and social aspects of business reputation that underlie the reputational management. Practical tools reputation management will be different for different target audiences depending on the kind of relationship they have with organization and how these relationships affect beliefs and feelings of groups. To do this, the organization must have comprehensive information about its current reputation and about the direction in which changes should be made. The need to form a positive reputation of the company in the face of increasing competition is being updated. The author reveals the essence of reputation and reputation management within the framework of the methodology of the phenomenological sociology of knowledge, it is proposed to understand reputation as a phenomenon of everyday life, as a matter of course knowledge about the merits and (or) shortcomings of an object and reputation management as a process of constructing and maintaining a positive reputation of a person or organization as a social reality. Digital technologies are considered as the main mechanism for constructing a company’s reputation as social knowledge in the modern continuum.
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Nugraha, Dodi Eka. "Reputation Risk Management in Islamic Banking in Indonesia". EKSISBANK: Ekonomi Syariah dan Bisnis Perbankan 3, n. 2 (29 dicembre 2019): 100–107. http://dx.doi.org/10.37726/ee.v3i2.13.
Testo completoAbstract (sommario):
Inherent risk is the risk inherent in the business activities of islamic banks, both of which can dikuantiflkasikan or not, which could potentially affect the financial position of the bank risk management, particularly reputational risk for the islamic banks, either individually or for banks in consolidation with the subsidiaries most involved the active supervision of the board of commissioners, directors, and DPS, policies, procedures, and limits, and the process of identification, measurement, monitoring, and control of the risk and SIM risk. The risk of this arising, mostly because of the media coverage and rumors about the banks that are negative as well as the communication strategy of the bank are less effective. The negative publicity against one of the islamic banks would contaminate the reputation of the bank the islamic other, although islamic banks other not to engage in responsible action. How to control reputation risk is best with the anticipation/preventive action and maintenance program reputation. Reputation risk is a risk which is abstract and shaped the intangible asset for the company. The handling of reputation risk should be preventive because of the cost of the completion of this risk is large and as a result can damage and kill the company
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Ma, Qiaoling “Amy”, e Oleksiy Osiyevskyy. "Maximizing the strategic value of corporate reputation: a business model perspective". Strategy & Leadership 45, n. 4 (17 luglio 2017): 24–32. http://dx.doi.org/10.1108/sl-05-2017-0043.
Testo completoAbstract (sommario):
Purpose The article emphasizes the importance of corporate reputation as a firm’s key intangible asset leading to tangible shareholder benefits, such as increased profit and market evaluation for established companies, or higher growth rate, lower risk and ease access to funding for new ventures. However, the benefits of corporate reputation do not follow automatically; rather, “the reputational rent” is created and appropriated through a proper, deliberately designed business model. We discuss the link of a firm’s corporate reputation and its business model, proposing a typology of approaches for reaping the rewards of corporate reputation. Design/methodology/approach The study is presented as a conceptual paper with illustrative case examples Findings For practical purposes, particularly important are two distinct perspectives on corporate reputation: the utilitarian dimension, and the social dimension. The future may turn out to be “either 5-stars or 1-star” world, with Yelp and similar platforms critically disadvantaging the middle-ground of many markets, keeping only top performers and the ones whose business model is insensitive to reputational erosion. This increases the likelihood that the distribution of possible reputation levels will become increasingly bimodal - either high or low, with almost nothing in between - and can be properly mapped on a 2x2 matrix forming the basis of the study. Originality/value We introduce the link between a firm’s corporate reputation and its business model, proposing a typology of approaches for reaping the rewards of corporate reputation.
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Harvey, William S., Timothy Morris e Milena Müller Santos. "Reputation and identity conflict in management consulting". Human Relations 70, n. 1 (22 maggio 2016): 92–118. http://dx.doi.org/10.1177/0018726716641747.
Testo completoAbstract (sommario):
Based on a case study of a large consulting firm, this article makes two contributions to the literature on reputation and identity by examining how an organization responds when its identity is substantially misaligned with the experience and perceptions of external stakeholders that form the basis of reputational judgments. First, rather than triggering some form of identity adaptation, it outlines how other forms of identity can come into play to remediate this gap, buffering the organization’s identity from change. This shift to other individual identities is facilitated by a low organizational identity context even when the identity of the firm is coherent and strong. The second contribution concerns the conceptualization of consulting and other professional service firms. We explain how reputation and identity interact in the context of the distinctive organizational features of these firms. Notably, their loosely coupled structure and the central importance of expert knowledge claims enable individual consultants both to reinforce and supplement corporate reputation via individual identity work.
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Sanchez-Marin, Gregorio, e J. Samuel Baixauli-Soler. "CEO reputation and top management team compensation". Management Decision 52, n. 3 (13 maggio 2014): 540–58. http://dx.doi.org/10.1108/md-09-2013-0453.
Testo completoAbstract (sommario):
Purpose – The purpose of this paper is to clarify the influence of chief executive officer (CEO) reputation on top management team (TMT) compensation, proposing corporate governance characteristics as a moderator of the relationships between the power of top managers to extract rents and the importance of external signals. The study aims to expand the domain of executive compensation literature by including the role of CEO reputation in the context of non-Anglo-Saxon corporate governance systems. Design/methodology/approach – The paper opted for a panel methodology for the period 2004-2009, including 534 observations from Spanish listed companies. Data were obtained from several sources. Compensation and governance information was obtained from the Spanish Stock Exchange National Commission; data regarding CEO reputation were obtained from Spanish Corporate Reputation Monitor, and, finally, financial statement was obtained from the OSIRIS database. Findings – The paper provides empirical insights on the CEO reputation diffusion on TMT compensation, showing different scenarios depending on effectiveness of corporate governance. CEO reputation diffusion on TMT pay is strengthened or weakened by the organizational governance effectiveness. General evidence supports the notion that in countries characterized by an incomplete corporate governance system, boards – and also indirectly the structure of ownership – act as a catalyst for external signs of legitimacy, rather than for the organization's and stakeholders’ interests. Research limitations/implications – Because of the difficulty in pooling information for a long period from three different sources of data, the number of observations is not very large. Therefore, researchers are encouraged to test the proposed propositions further using other context of corporate governance. Practical implications – The paper includes implications for the development of effective governance mechanisms which promote an adequate link between the CEO reputation and the TMT compensation, avoiding rent extractions. Originality/value – The paper contributes to new international evidences regarding relations between top managers’ reputations and compensation. Specifically, it allows reinforcement of the importance of institutional arguments in the understanding of the effectiveness of governance mechanisms in large listed companies.
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Worcester, Robert. "Reflections on corporate reputations". Management Decision 47, n. 4 (1 maggio 2009): 573–89. http://dx.doi.org/10.1108/00251740910959422.
Testo completoAbstract (sommario):
PurposeThe purpose of this paper is to illustrate the importance of corporate reputation to the management of contemporary organisations.Design/methodology/approachThe approach takes the form of survey research and case studies. The paper is informed by corporate image and reputation research undertaken for major international corporations, governments and NGOs in the UK and in countries throughout the world dating back to the late 1960s.FindingsThe paper finds that corporate image is an important factor in the success or failure of virtually all major organisations; corporate reputation is the synthesis of many factors: the brand(s) image, the products (and/or services) class image(s), the brand user(s) image, the image of the country of perceived ownership of a corporation, and the corporate culture/personality; corporate reputations can be measured, and changes in corporate reputations can be tracked; and corporate responsibility is replacing corporate social responsibility as an increasingly important factor in how people regard the corporate reputation of organisations.Practical implicationsPolicy makers should actively research and manage their corporate reputation. Familiarity breeds favourability, not contempt. All too often senior managers and their advisers (brand and corporate consultants, design consultants, advertising and public relations advisers, etc.), who have responsibility for the organisation's corporate reputation, muddle the distinctions between corporate reputation, corporate image, corporate identity, corporate personality, corporate culture, and other ways by which the elements of the corporate reputation are defined, and therefore used and measured.Originality/valueThe paper shares some of the lessons learned from 40 years' experience of MORI. The paper also marshals insights from the published output, lectures, and image‐modelling work.
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Aleksandrov, V. B. "Dialectic of Honor and Reputation. On Limits of Reputation Management Efficiency". Administrative Consulting, n. 8 (15 ottobre 2021): 56–64. http://dx.doi.org/10.22394/1726-1139-2021-8-56-64.
Testo completoAbstract (sommario):
The article justifies the provision that reputational management passes by problems related to the personal meanings of a subject conducting a specific professional activity. It is shown that the category of honor is of particular importance for the expression of this issue. Professional honor in decision-making involves bringing to the fore not the desire to preserve a reputation, but the attitude to preserve personal dignity, accompanied by the willingness to take responsibility for decisions made in critical situations. This willingness is rooted in the fundamental worldviews of the personality that shape its orientation. It is noted that professional honor is a much stronger motivating factor than the desire to maintain a reputation, it determines the attitude to the profession, the desire and willingness to improve in it.
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Yang, Yang, Zhipeng Gao, Xuesong Qiu, Qian Liu, Yuwen Hao e Jingchen Zheng. "A Hierarchical Reputation Evidence Decision System in VANETs". International Journal of Distributed Sensor Networks 2015 (2015): 1–11. http://dx.doi.org/10.1155/2015/341579.
Testo completoAbstract (sommario):
In VANETs, users are rational, independent, and selfish. Stimulation-based reputation management system is critical for them to avoid selfishness and promote network performance in large-scale VANETs. The current reputation mechanisms produce some problems, for example, overfull energy consumptions, confused collusion, and misreport. In order to detect selfish and collusive behaviors accurately and quickly, we propose a dynamic three-layer reputation evidence decision and management mechanism, which combine with Dempster-Shafer evidence integration mechanism to distinguish selfish nodes. In particular, the system helps in collusion avoidance through reporting falsified reputation evidences of colluders. In addition, we borrow ideas from Weber-Fechner’s law and design an adaptive reputation evidence gathering cycle for prolonging the lifetime of detector and overwhelming frequent polling for reputation evidences. The simulation results demonstrate that REDS has higher detection speed for selfish nodes and collusive observers and less network traffic of gathering reputations.
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Firestein, Peter J. "Building and protecting corporate reputation". Strategy & Leadership 34, n. 4 (1 luglio 2006): 25–31. http://dx.doi.org/10.1108/10878570610676864.
Testo completoAbstract (sommario):
PurposeA risk to reputation is a threat to the survival of the business, but senior executives seldom focus on it.Design/methodology/approachThe reputational collapses in four cases (Merck, Marsh, Anderson and Monsanto) share a single striking feature: they were not limited to a small group of corporate manipulators.FindingsThe cases demonstrate enterprise involvement in misconduct and failure of leadership.Practical implicationsThe author proposes three steps leaders can take to alter the corporate mindset and prepare the organization to deal effectively with reputational crisis.Originality/valueThe three steps, and the examples of organizations that have taken preemptive action to secure their reputation, provide an excellent guide for leaders.
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Loock, Moritz, e Diane M. Phillips. "A Firm’s Financial Reputation vs. Sustainability Reputation: Do Consumers Really Care?" Sustainability 12, n. 24 (16 dicembre 2020): 10519. http://dx.doi.org/10.3390/su122410519.
Testo completoAbstract (sommario):
In today’s global marketplace, management teams spend a significant amount of effort on managing their organizations’ image. Stellar reputations help to secure financing, attract business partners, and entice customers. Across two studies, we examine the extent to which a firm’s financial and sustainability reputations are influenced by two distinct organizational activities: its status as a first mover in the field of sustainability and its chief executive officer’s actions. We accomplish this by utilizing a basic semiotics framework to analyze the process by which a firm’s reputation is created between the object (the firm), different signs (organizational activities), and an interpretant (the firm’s reputation). Among other reported findings, we confirm that a firm’s first mover status significantly impacts its financial reputation. In addition, the first mover status and the actions of its CEO both significantly impact the firm’s sustainability reputation. In examining sustainability reputation more closely, we confirm a strong and significant effect of the firm’s sustainability reputation on consumer attitudes toward the firm, which is mediated by the attitude toward the CEO and attitude toward the firm’s first mover status. Do consumers care what organizations do? The answer is yes.
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Buell Hirsch, Peter. "Taming the amygdala: new tools for crisis management". Journal of Business Strategy 35, n. 1 (14 gennaio 2014): 52–55. http://dx.doi.org/10.1108/jbs-11-2013-0103.
Testo completoAbstract (sommario):
Purpose – The article discusses the ramifications for corporate reputation of the current concerns about consumer data privacy in order to identify potential risks and benefits for corporations in their relations with consumers and other stakeholders. Design/methodology/approach – The article discusses the ramifications for corporate reputation of the current concerns about consumer data privacy in order to identify potential risks and benefits for corporations in their relations with consumers and other stakeholders. Findings – This review suggests that there are indeed significant concerns for corporations about how consumers feel about corporate use of personal and, in particular, behavioral data. However, there are steps that corporations can take to demonstrate their commitment to data privacy that can mitigate potential reputational damage and even strengthen their image with consumers and other stakeholders. Originality/value – Data privacy as a reputation asset has been little discussed in the literature to date.