Bibliografie tematiche / Reputation management

Letteratura scientifica selezionata sul tema "Reputation management"

Autore: Grafiati
Pubblicato: 4 giugno 2021
Ultima modifica: 21 febbraio 2023

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Articoli di riviste sul tema "Reputation management"

1

Schanz, Kai-Uwe. "Reputation and Reputational Risk Management". Geneva Papers on Risk and Insurance - Issues and Practice 31, n. 3 (luglio 2006): 377–81. http://dx.doi.org/10.1057/palgrave.gpp.2510092.

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Martin, Dick. "Corporate reputation: Reputational mythraking". Journal of Business Strategy 25, n. 6 (dicembre 2004): 39–44. http://dx.doi.org/10.1108/02756660410569193.

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Bouvard, Matthieu, e Raphaël Lévy. "Horizontal Reputation and Strategic Audience Management". Journal of the European Economic Association 18, n. 3 (29 maggio 2019): 1444–83. http://dx.doi.org/10.1093/jeea/jvz027.

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Abstract We study how a decision maker uses his reputation to simultaneously influence the actions of multiple receivers with heterogenous biases. The reputational payoff is single-peaked around a bliss reputation at which the incentives of the average receiver are perfectly aligned. We establish the existence of two equilibria characterized by repositioning toward this bliss reputation that only differ through a multiplier capturing the efficiency of reputational incentives. Repositioning is moderate in the more efficient equilibrium, but the less efficient equilibrium features overreactions, and welfare may then be lower than in the no-reputation case. We highlight how strategic audience management (e.g., centralization, delegation to third parties with dissenting objectives) alleviates inefficient reputational incentives, and how multiple organizational or institutional structures may arise in equilibrium as a result.
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Dressler, Marc. "Strategic winery reputation management – exploring German wine guides". International Journal of Wine Business Research 28, n. 1 (14 marzo 2016): 4–21. http://dx.doi.org/10.1108/ijwbr-10-2014-0046.

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Purpose – Positioning via quality is key for German wineries. The aim of the study was to explore reputational variables (collective and firm reputation) the study as well as limits of reputational effects. Design/methodology/approach – A multi-dimensional approach, taking a supplier perspective, accessing multiple sources and evaluating Germany serves to explore exogenous factors on reputation. Descriptive and regression analyses examine individual and collective reputational effects for jury grades as proxy for quality and price as the dependent variables. Findings – For collective reputation, region and cooperative memberships strongly matter, whereby region can be a competitive disadvantage and membership shows superior impact. Being a private but managed winery and belonging to a closed quality circle maximizes quality reputation. Strategic grouping has a distinctive effect, not size. Germany specificities and illustration to the obstacles of free-ridership are delivered. Practical implications – Strategic management (including location) help to create a reputational profile. Growth should not be motivated by reputation. Different strategies for the wine guides to build reputation can be pursued, but conquering the top league is a challenge, especially in case of negative collective reputation. Originality/value – For academia, the value of the study consists mainly in the discovery of the dominance of membership in a quality circle and its impact on collective reputation, and the creative multi-dimensional and multi-source approach. Also, cross-guide analysis is new. Practitioners can tailor a specific strategy vis-Ã -vis guides on the basis of the created transparency.
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Brown, Rob. "Reputation management". Business Information Review 27, n. 1 (marzo 2010): 56–64. http://dx.doi.org/10.1177/0266382109357390.

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Tribe, John. "Reputation, Reputation, Reputation". Journal of Hospitality Leisure Sport and Tourism 6, n. 2 (30 novembre 2007): 1–2. http://dx.doi.org/10.3794/johlste.62.ed.

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Guru, Dr B. P. Mahesh Chandra, Dr N. Sanjeeva Raja, M. Dileep Kumar e M. Parashivamurthy M. Parashivamurthy. "Corporate Reputation Management: An Advertising Perspective". Paripex - Indian Journal Of Research 3, n. 4 (15 gennaio 2012): 141–43. http://dx.doi.org/10.15373/22501991/apr2014/45.

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Zinko, Robert, e Mark Rubin. "Personal reputation and the organization". Journal of Management & Organization 21, n. 2 (14 gennaio 2015): 217–36. http://dx.doi.org/10.1017/jmo.2014.76.

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AbstractDrawing from fields such as marketing psychology, strategy, social psychology, and organizational behavior, the present examination explores the individual and organizational bases for personal reputation; specifically, how different bases interact with one another to produce an individual’s reputation within organizations. It is proposed that individuals use personal reputations to satisfy their need for positive self-esteem as well as to secure their sense of belonging in organizations. Furthermore, reputation allows individuals to obtain rewards such as autonomy, power, and career success and the opportunity to signal key information to audiences. Likewise, organizations utilize personal reputations to predict their members’ behaviors, market those who are a part of the organization to others, build their own corporate reputations, and signal information to consumers and competitors. To further this understanding of personal reputation an examination is presented as to how organizations serve as an essential context within which individuals realize their personal reputations and regulate their behavior.
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Weisiger, Alex, e Keren Yarhi-Milo. "Revisiting Reputation: How Past Actions Matter in International Politics". International Organization 69, n. 2 (2015): 473–95. http://dx.doi.org/10.1017/s0020818314000393.

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AbstractPolicy-makers and political scientists have long believed that states must make policy with an eye to maintaining a good reputation, especially a good reputation for resolve. Recent work, however, has argued that reputations for resolve do not form, and hence that past actions do not influence observers' behavior in subsequent interactions. This conclusion is theoretically problematic and unsupported by the evidence offered by reputation critics. In particular, juxtaposing reputation for resolve to power and interests is misleading when past actions influence observers' beliefs about interests, while the common approach of looking at crisis decision making misses the impact of reputation on general deterrence. We thus derive hypotheses about conflict onset from both the arguments of reputation critics and the logic of more standard reputation arguments, which we put to statistical test. We find that past action is closely connected to subsequent dispute initiation and that the effects of reputation generalize beyond the immediate circumstances of the past dispute. Although reputation is not all-important, leaders are well advised to consider the reputational implications of policy decisions in international conflict.
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Tieman, Marco. "Halal Reputation Management: Combining Individual and Collective Reputation Management Strategies". ICR Journal 8, n. 1 (15 gennaio 2017): 115–19. http://dx.doi.org/10.52282/icr.v8i1.217.

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A series of recent high-profile halal scandals involving top brands have shown that halal reputation and Muslim consumer loyalty can change very quickly. It seems that companies are under continuous scrutiny. Unfortunately, companies frequently only find out the actual value of their halal reputation when they manage a halal issue or crisis poorly. Even though halal reputation is hard to define and value, it is evidently critical to track its performance. Today, many companies do not have these new halal reputation risks on their radar.
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Tesi sul tema "Reputation management"

1

Seemann, Ralph. "Corporate Reputation Management durch corporate communications /". Göttingen : Cuvillier, 2008. http://d-nb.info/990426491/04.

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Bodeklint, Kim, William Unosson e Angelica Lindhe. "Crisis Management & Brand Reputation : An exploratory study on crisis management and its effects on brand reputation". Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-35629.

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Coyne, Erin. "Reputation as Information: A Multilevel Approach to Reputation in Organizations". The Ohio State University, 2010. http://rave.ohiolink.edu/etdc/view?acc_num=osu1276696814.

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Christelis, Desiree. "Country reputation management : identifying the drivers of South Africa’s reputation in German media". Thesis, Stellenbosch : University of Stellenbosch, 2006. http://hdl.handle.net/10019.1/2384.

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Thesis (MPhil (Journalism))--University of Stellenbosch, 2006.
Although reputation management has historically been restricted to companies or other organisational entities, countries are also increasingly concerned with their reputation relative to other countries and have started to actively measure and manage that reputation1. Over the past years, the Republic of South Africa has begun to professionally streamline its own reputation management activities, specifically by establishing the International Marketing Committee (IMC) in August 2000. South African Tourism, the media division of the South African diplomatic sector and even South African Airways are other reputation management vehicles that have been working toward emanating a comprehensive marketing and communication message from South Africa to other countries. The basis of good reputation management is to first measure such reputation2. It is also important to know what aspects are the main drivers of such reputation. Using the content of specific German newspapers as data body, this study determines the drivers of South Africa’s media reputation in Germany. In order to accurately set the scene for an analysis of South Africa’s reputation, a thorough situation analysis on the country is conducted. This situation analysis forms the backbone for the methodology used further on to investigate the drivers of South Africa’s reputation in specific German media. To this end, a large part of the situation analysis looks at South Africa in terms of Germany and a study is conducted on the relationship between Germany and South Africa as well as the potential stakeholders of South Africa’s media reputation in Germany. It is also important to know what current efforts in terms of reputation management are. After studying the history of South Africa’s reputation management activities, members of today’s reputation management vehicles are interviewed and an overview of South African reputation management efforts currently active in Germany is provided. The reputation management activities of other countries are briefly explored and specifically the lessons from other countries’ efforts are highlighted. Subsequently, the reputational dimensions that positively or negatively drive South Africa’s reputation in specific German media are determined. To this end, a content analysis is conducted on the seven German national daily newspapers, Börsen- Zeitung, Die Welt, Frankfurter Allgemeine Zeitung, Frankfurter Rundschau, Financial Times Deutschland, Handelsblatt and Süddeutsche Zeitung3 over a period of 20 months. The findings made culminate in suggestions for South Africa’s future reputation management activities in Germany.
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Onolaja, Olufunmilola Oladunni. "Dynamic data-driven framework for reputation management". Thesis, University of Birmingham, 2012. http://etheses.bham.ac.uk//id/eprint/3824/.

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The landscape of security has been changed by the increase in online market places, and the rapid growth of mobile and wireless networks. Users are now exposed to greater risks as they interact anonymously in these domains. Despite the existing security paradigms, trust among users remains a problem. Reputation systems have now gained popularity because of their effectiveness in providing trusted interactions. We argue that managing reputation by relying on history alone and/or biased opinions is inadequate for security, because such an approach exposes the domain to vulnerabilities. Alternatively, the use of historical, recent and anticipated events supports effective reputation management. We investigate how the dynamic data-driven application systems paradigm can aid reputation management. We suggest the use of the paradigm's primitives, which includes the use of controller and simulation components for performing computations and predictions. We demonstrate how a dynamic framework can provide effective reputation management that is not influenced by biased observations. This is an online decision support system that can enable stakeholders make informed judgments. To highlight the framework's usefulness, we report on its predictive performance through an evaluation stage. Our results indicate that a dynamic data-driven approach can lead to effective reputation management in trust-reliant domains.
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Tromp, Sallyanne Lindsey. "Corporate reputation management : reconciling identity-image gaps". Diss., University of Pretoria, 2012. http://hdl.handle.net/2263/23270.

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A good corporate reputation is extremely valuable, and confers substantial benefits to the organisation. In order to better manage their corporate reputation, companies need to align their corporate identity and corporate image. Where they do not align and there are gaps, company directors need to identify and reconcile those identity-image gaps.In this research study, corporate reputation, and specifically image and identity, is investigated to understand whether there is gap between how the company views itself (corporate identity) and how it is viewed by its stakeholders (corporate image).Directors' perceptions of gaps between corporate identity and corporate image were explored through a qualitative research methodology that focussed on collecting primary data using an exploratory, phenomenological approach. Ten depth interviews were conducted with directors of companies operating in South Africa, who were selected through convenience sampling.A framework is proposed to assist the management of corporate reputation by reconciling identity-image gaps in companies. The core causes of these gaps are found in the company, the staff of the company, and in the external marketplace. Once these identity-image gaps are identified and acknowledged, mechanisms are proposed to reconcile the gaps through focusing on knowledge management, relationship management, communication, trust and implementation.
Dissertation (MBA)--University of Pretoria, 2012.
Gordon Institute of Business Science (GIBS)
unrestricted
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Sun, Jian S. M. Massachusetts Institute of Technology. "Reputation with stopping time decision". Thesis, Massachusetts Institute of Technology, 2020. https://hdl.handle.net/1721.1/129088.

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Thesis: S.M. in Management Research, Massachusetts Institute of Technology, Sloan School of Management, September, 2020
Cataloged from student-submitted PDF version of thesis.
Includes bibliographical references (pages 27-28).
This paper studies a long run relationship between two players while one player has reputation concern and the other player's decision is a stopping time. The equilibrium structure depends on the value of the long run relationship: when the value of the relationship is low, a simple threshold equilibrium is the unique equilibrium; when the value becomes higher, a probationary period endogenously arises when reputation is in an intermediate region. Reputation concern also has discipline effect, moral hazard problem is mitigated when player's reputation becomes worse, and the discipline effect is dominating when reputation is sufficiently bad.
by Jian Sun.
S.M. in Management Research
S.M.inManagementResearch Massachusetts Institute of Technology, Sloan School of Management
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Xiong, Li. "Resilient Reputation and Trust Management: Models and Techniques". Diss., Georgia Institute of Technology, 2005. http://hdl.handle.net/1853/7483.

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The continued advances in service-oriented computing and global communications have created a strong technology push for online information sharing and business transactions among enterprises, organizations and individuals. While these communities offer enormous opportunities, they also present potential threats due to a lack of trust. Reputation systems provide a way for building trust through social control by harnessing the community knowledge in the form of feedback. Although feedback-based reputation systems help community participants decide who to trust and encourage trustworthy behavior, they also introduce vulnerabilities due to potential manipulations by dishonest or malicious players. Therefore, building an effective and resilient reputation system remains a big challenge for the wide deployment of service-oriented computing. This dissertation proposes a decentralized reputation based trust supporting framework called PeerTrust, focusing on models and techniques for resilient reputation management against feedback aggregation related vulnerabilities, especially feedback sparsity with potential feedback manipulation, feedback oscillation, and loss of feedback privacy. This dissertation research has made three unique contributions for building a resilient decentralized reputation system. First, we develop a core reputation model with important trust parameters and a coherent trust metric for quantifying and comparing the trustworthiness of participants. We develop decentralized strategies for implementing the trust model in an efficient and secure manner. Second, we develop techniques countering potential vulnerabilities associated with feedback aggregation, including a similarity inference scheme to counter feedback sparsity with potential feedback manipulations, and a novel metric based on Proportional, Integral, and Derivative (PID) model to handle strategic oscillating behavior of participants. Third but not the least, we develop privacy-conscious trust management models and techniques to address the loss of feedback privacy. We develop a set of novel probabilistic decentralized privacy-preserving computation protocols for important primitive operations. We show how feedback aggregation can be divided into individual steps that utilize above primitive protocols through an example reputation algorithm based on kNN classification. We perform experimental evaluations for each of the schemes we proposed and show the feasibility, effectiveness, and cost of our approach. The PeerTrust framework presents an important step forward with respect to developing attack-resilient reputation trust systems.
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Eisenegger, Mark. "Reputation in der Mediengesellschaft : Konstitution, Issues-Monitoring, Issues-Management /". Wiesbaden : VS Verlag für Sozialwissenschaften, 2005. http://deposit.ddb.de/cgi-bin/dokserv?id=2624312&prov=M&dok_var=1&dok_ext=htm.

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Chun, Rosa. "Strategic management of corporate reputation : : Aligning image and identity". Thesis, University of Manchester, 2001. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.488192.

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Libri sul tema "Reputation management"

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Griffin, Gerry. Reputation management. Oxford, U.K: Capstone Pub., 2002.

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Reputation management. Berlin: Springer, 2011.

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Helm, Sabrina, Kerstin Liehr-Gobbers e Christopher Storck, a cura di. Reputation Management. Berlin, Heidelberg: Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-19266-1.

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Wüst, Cornelia, e Ralf T. Kreutzer, a cura di. Corporate Reputation Management. Wiesbaden: Gabler Verlag, 2012. http://dx.doi.org/10.1007/978-3-8349-3720-9.

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Reputation risk management. London: Financial Times/Pitman Pub., 1992.

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Larkin, Judy. Strategic Reputation Risk Management. London: Palgrave Macmillan UK, 2003. http://dx.doi.org/10.1057/9780230511415.

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Griepentrog, Wolfgang. Reputation Management für CEOs. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. http://dx.doi.org/10.1007/978-3-658-16973-2.

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Tsvetkova, Milena, e Chavdar Hristov, a cura di. Reputational Crisis Management. Sofia, Bulgaria: Sofia University St. Kliment Ohridski, Faculty of Journalism and Mass Communication, 2017.

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Group, Primary Research. Academic library reputation management practices. New York: Primary Research Group, 2013.

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Online reputation management for dummies. Hoboken, NJ: Wiley, 2012.

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Capitoli di libri sul tema "Reputation management"

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Thiessen, Ansgar. "Reputation/Reputation Management". In Encyclopedia of Corporate Social Responsibility, 2007–12. Berlin, Heidelberg: Springer Berlin Heidelberg, 2013. http://dx.doi.org/10.1007/978-3-642-28036-8_548.

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Liehr-Gobbers, Kerstin, e Christopher Storck. "Reputation Management". In Reputation Management, 17–20. Berlin, Heidelberg: Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-19266-1_2.

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Mike, Sharples. "Reputation management". In Practical Pedagogy, 225–28. Abingdon, Oxon; New York, NY: Routledge, 2019.: Routledge, 2019. http://dx.doi.org/10.4324/9780429485534-39.

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Abitbol, Alan, e Judson Meeks. "Reputation Management". In The Practice of Government Public Relations, 226–43. 2a ed. New York: Routledge, 2021. http://dx.doi.org/10.4324/9781003177654-13.

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Helm, Sabrina. "Corporate Reputation: An Introduction to a Complex Construct". In Reputation Management, 3–16. Berlin, Heidelberg: Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-19266-1_1.

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Liehr-Gobbers, Kerstin, e Christopher Storck. "How to Measure Reputation". In Reputation Management, 93–98. Berlin, Heidelberg: Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-19266-1_10.

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Helm, Sabrina, e Christian Klode. "Challenges in Measuring Corporate Reputation". In Reputation Management, 99–110. Berlin, Heidelberg: Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-19266-1_11.

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Dowling, Grahame, e Warren Weeks. "Measuring Media Corporate Reputations". In Reputation Management, 111–25. Berlin, Heidelberg: Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-19266-1_12.

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Fiedler, Lars. "Reputation Management in Different Stakeholder Groups". In Reputation Management, 127–49. Berlin, Heidelberg: Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-19266-1_13.

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Walsh, Gianfranco, Sharon E. Beatty e Betsy Bugg Holloway. "Customer-Based Corporate Reputation: Introducing a New Segmentation Criterion". In Reputation Management, 151–61. Berlin, Heidelberg: Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-19266-1_14.

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Atti di convegni sul tema "Reputation management"

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Jurevičienė, Daiva, e Ksenija Kravec. "Impact of reputational loss on financial performance of the bank". In Contemporary Issues in Business, Management and Economics Engineering. Vilnius Gediminas Technical University, 2019. http://dx.doi.org/10.3846/cibmee.2019.008.

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Abstract (sommario):
Purpose – the purpose of the article is to identify the criteria influencing on the reputational performance of a financial organisation and recognise the impact of reputation on the activities of a financial institution. Research methodology – to estimate the reputational impact on a financial organisation an interview with experts was conducted. In order to process the received data SAW, COPRAS and geometric mean methods were used. The mentioned methods were applied for performance measurement to ensure the inclusion of the reputation-sensitive data. Findings – the weakest position of the financial company in terms of reputational condition implies decreased efficiency of its performance. The degree of reputation and the impact of repercussions on the organisation’s performance can be further measured through financial analysis. Research limitations – the financial organisation analysed in the current study does not provide services for local clients, hence there is no possibility to obtain primary data from direct interactors. Practical implications – the research results provide insight towards key areas to look on while conducting root-cause analysis for decrease of financial performance; reputational impact measurement model can be used for further planning processes related to the future repercussions prevention. Originality/Value – literature overview results prove that it is still argued over the way reputational impact could be measured due to the fact that organizational reputation is attributed to a long-term intangible asset which is sensitive towards the subjectivity of the analysed matter. While it is usual to measure the reputation from the clients’ perspective, the research on reputation impact relies on the particular statistical data on company’s condition in the market.
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Proserpio, Davide, e Georgios Zervas. "Online Reputation Management". In EC '15: ACM Conference on Economics and Computation. New York, NY, USA: ACM, 2015. http://dx.doi.org/10.1145/2764468.2764474.

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Ruohomaa, Sini, Lea Kutvonen e Eleni Koutrouli. "Reputation Management Survey". In The Second International Conference on Availability, Reliability and Security (ARES'07). IEEE, 2007. http://dx.doi.org/10.1109/ares.2007.123.

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Petrlic, Ronald, Sascha Lutters e Christoph Sorge. "Privacy-preserving reputation management". In SAC 2014: Symposium on Applied Computing. New York, NY, USA: ACM, 2014. http://dx.doi.org/10.1145/2554850.2554881.

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Müller, Wolf, Henryk Plötz, Jens-Peter Redlich e Takashi Shiraki. "Sybil proof anonymous reputation management". In the 4th international conference. New York, New York, USA: ACM Press, 2008. http://dx.doi.org/10.1145/1460877.1460887.

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De Paola, Alessandra, e Adriano Tamburo. "Reputation management in distributed systems". In 2008 3rd International Symposium on Communications, Control and Signal Processing (ISCCSP). IEEE, 2008. http://dx.doi.org/10.1109/isccsp.2008.4537308.

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Allahbakhsh, Mohammad, Aleksandar Ignjatovic, Boualem Benatallah, Seyed-Mehdi-Reza Beheshti, Elisa Bertino e Norman Foo. "Reputation Management in Crowdsourcing Systems". In 8th IEEE International Conference on Collaborative Computing: Networking, Applications and Worksharing. IEEE, 2012. http://dx.doi.org/10.4108/icst.collaboratecom.2012.250499.

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Piplani, Niharika, Abhishek Wadhwa, Urjaa Bhatnagar e Saru Dhir. "Reputation management using social media". In 2017 International Conference of Electronics, Communication and Aerospace Technology (ICECA). IEEE, 2017. http://dx.doi.org/10.1109/iceca.2017.8212733.

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Yu, Bin, e Munindar P. Singh. "Detecting deception in reputation management". In the second international joint conference. New York, New York, USA: ACM Press, 2003. http://dx.doi.org/10.1145/860575.860588.

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Hong Tran, Ngoc, Tri Nguyen, Quoc Binh Nguyen, Susanna Pirttikangas e M.-Tahar Kechadi. "Crystal: A Privacy-Preserving Distributed Reputation Management". In 10th International Conference on Natural Language Processing (NLP 2021). Academy and Industry Research Collaboration Center (AIRCC), 2021. http://dx.doi.org/10.5121/csit.2021.112323.

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This paper investigates the situation in which exists the unshared Internet in specific areas while users in there need instant advice from others nearby. Hence, a peer-to-peer network is necessary and established by connecting all neighbouring mobile devices so that they can exchange questions and recommendations. However, not all received recommendations are reliable as users may be unknown to each other. Therefore, the trustworthiness of advice is evaluated based on the advisor's reputation score. The reputation score is locally stored in the user’s mobile device. It is not completely guaranteed that the reputation score is trustful if its owner uses it for a wrong intention. In addition, another privacy problem is about honestly auditing the reputation score on the advising user by the questioning user. Therefore, this work proposes a security model, namely Crystal, for securely managing distributed reputation scores and for preserving user privacy. Crystal ensures that the reputation score can be verified, computed and audited in a secret way. Another significant point is that the device in the peer-to-peer network has limits in physical resources such as bandwidth, power and memory. For this issue, Crystal applies lightweight Elliptic Curve Cryptographic algorithms so that Crystal consumes less the physical resources of devices. The experimental results prove that our proposed model performance is promising.
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Rapporti di organizzazioni sul tema "Reputation management"

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Phillips, Jake. Understanding the impact of inspection on probation. Sheffield Hallam University, 2021. http://dx.doi.org/10.7190/shu.hkcij.05.2021.

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This research sought to understand the impact of probation inspection on probation policy, practice and practitioners. This important but neglected area of study has significant ramifications because the Her Majesty’s Inspectorate of Probation has considerable power to influence policy through its inspection regime and research activities. The study utilised a mixed methodological approach comprising observations of inspections and interviews with people who work in probation, the Inspectorate and external stakeholders. In total, 77 people were interviewed or took part in focus groups. Probation practitioners, managers and leaders were interviewed in the weeks after an inspection to find out how they experienced the process of inspection. Staff at HMI Probation were interviewed to understand what inspection is for and how it works. External stakeholders representing people from the voluntary sector, politics and other non-departmental bodies were interviewed to find out how they used the work of inspection in their own roles. Finally, leaders within the National Probation Service and Her Majesty’s Prisons and Probation Service were interviewed to see how inspection impacts on policy more broadly. The data were analysed thematically with five key themes being identified. Overall, participants were positive about the way inspection is carried out in the field of probation. The main findings are: 1. Inspection places a burden on practitioners and organisations. Practitioners talked about the anxiety that a looming inspection created and how management teams created additional pressures which were hard to cope with on top of already high workloads. Staff responsible for managing the inspection and with leadership positions talked about the amount of time the process of inspection took up. Importantly, inspection was seen to take people away from their day jobs and meant other priorities were side-lined, even if temporarily. However, the case interviews that practitioners take part in were seen as incredibly valuable exercises which gave staff the opportunity to reflect on their practice and receive positive feedback and validation for their work. 2. Providers said that the findings and conclusions from inspections were often accurate and, to some extent, unsurprising. However, they sometimes find it difficult to implement recommendations due to reports failing to take context into account. Negative reports have a serious impact on staff morale, especially for CRCs and there was concern about the impact of negative findings on a provider’s reputation. 3. External stakeholders value the work of the Inspectorate. The Inspectorate is seen to generate highly valid and meaningful data which stakeholders can use in their own roles. This can include pushing for policy reform or holding government to account from different perspectives. In particular, thematic inspections were seen to be useful here. 4. The regulatory landscape in probation is complex with an array of actors working to hold providers to account. When compared to other forms of regulation such as audit or contract management the Inspectorate was perceived positively due to its methodological approach as well as the way it reflects the values of probation itself. 5. Overall, the inspectorate appears to garner considerable legitimacy from those it inspects. This should, in theory, support the way it can impact on policy and practice. There are some areas for development here though such as more engagement with service users. While recognising that the Inspectorate has made a concerted effort to do this in the last two years participants all felt that more needs to be done to increase that trust between the inspectorate and service users. Overall, the Inspectorate was seen to be independent and 3 impartial although this belief was less prevalent amongst people in CRCs who argued that the Inspectorate has been biased towards supporting its own arguments around reversing the now failed policy of Transforming Rehabilitation. There was some debate amongst participants about how the Inspectorate could, or should, enforce compliance with its recommendations although most people were happy with the primarily relational way of encouraging compliance with sanctions for non-compliance being considered relatively unnecessary. To conclude, the work of the Inspectorate has a significant impact on probation policy, practice and practitioners. The majority of participants were positive about the process of inspection and the Inspectorate more broadly, notwithstanding some of the issues raised in the findings. There are some developments which the Inspectorate could consider to reduce the burden inspection places on providers and practitioners and enhance its impact such as amending the frequency of inspection, improving the feedback given to practitioners and providing more localised feedback, and working to reduce or limit perceptions of bias amongst people in CRCs. The Inspectorate could also do more to capture the impact it has on providers and practitioners – both positive and negative - through existing procedures that are in place such as post-case interview surveys and tracking the implementation of recommendations.
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