Tesi sul tema "Organisational performance measurement"
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Alsada, Abdulla Bader. "The impact of performance measurement systems on organisational culture". Thesis, University of Strathclyde, 2010. http://oleg.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=12769.
Testo completoHattingh, Christiaan Arnoldus. "High-performance organisational assessment : a South African case study". Thesis, Nelson Mandela Metropolitan University, 2013. http://hdl.handle.net/10948/d1020249.
Testo completoTapinos, Efstathios. "Strategic development process : investigating the relationship between organisational direction and performance measurement". Thesis, University of Warwick, 2005. http://wrap.warwick.ac.uk/1199/.
Testo completoAboajela, Samia Mohamed. "The influence of organisational culture on performance measurement systems in Libyan higher education". Thesis, University of Huddersfield, 2015. http://eprints.hud.ac.uk/id/eprint/25431/.
Testo completoNaude, Dirk. "The degree of organisational performance measurement in SME's - A focus on ICT enterprises". Thesis, University of South Africa, 2007. http://hdl.handle.net/10500/106.
Testo completoO'Mara, Charles Edward, of Western Sydney Macarthur University e Faculty of Business and Technology. "An examination of the linkages between organisational performance measures and strategic objectives". THESIS_FBT_XXX_Omara_C.xml, 1996. http://handle.uws.edu.au:8081/1959.7/48.
Testo completoMaster of Commerce (Hons)
Crawford, Ken. "Evolving performance measurement to address environmental change in service utilities at multiple organisational levels". Thesis, Ulster University, 2012. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.633034.
Testo completoKim, Jungsun. "Monitoring and regulatory role of the balanced scorecard in controlling organisational identities". Thesis, Queensland University of Technology, 2010. https://eprints.qut.edu.au/39333/1/Jungsun_Kim_Thesis.pdf.
Testo completode, Wet Elmar. "Developing a model that defines the relationship between a performance measurement system and other organisational entities". Thesis, University of Bath, 2008. https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.487457.
Testo completoHardy, Ben. "Morale : definitions, dimensions and measurement". Thesis, University of Cambridge, 2010. https://www.repository.cam.ac.uk/handle/1810/229514.
Testo completoMakhari, Charity L. "Assessment of water service delivery in the municipalities of City of Tshwane, City of Cape Town and Ethekwini". University of the Western Cape, 2016. http://hdl.handle.net/11394/5332.
Testo completoAccess to water and water scarcity are the most critical impediments to sustainable development in municipal water provision. Good water and sanitation services are essential for health, economic development, and environmental protection. Recognizing the importance of access to a safe and adequate water supply, has become the core business of many cities. Among the major challenges facing local government regarding basic service provision in South Africa are acute problems of institutional capacity, maintenance of existing infrastructure, mismanagement of funds, high levels of corruption and a lack of public anticipation. There has been public outcry in South Africa about poor performance of municipalities in service delivery. Moreover, a good proportion of service delivery protests relate to municipalities‟ failure to carry out basic maintenance of existing infrastructure. The aim of this study was to assess water service delivery performance in the Municipalities of the City of Tshwane (CoT), City of Cape Town (CoCT) and EThekwini Metropolitan by comparing water service delivery for the three Water Service Authorities (WSAs). In this study the performance of Water Service Authorities is measured using the Regulatory Performance Measurement System (RPMS) using 11 regulatory Key Performance Indicators (KPIs). To find answers to research questions and objectives, the research was conducted through desktop research incorporating both quantitative and qualitative dimensions. Exploring the datasets and frequency tabulations were employed. For the analysis of the relative performance levels toward gaining access to water and sanitation services, the RPMS tool was used. The particular indicators of interest were the changes in performance levels in the provision of basic services for different segments based on RPMS. In line with our findings for Financial Performance Indicator (KPI 9) water supply in the WSAs is undertaken by local government that have the dual objectives of providing a social service while generating revenue to offset cost. Ironically, most of these WSAs do not recover their operating expenses from their own revenues, and remain dependent on state government for subsidies. The study concludes that the CoT is the best performer on the Financial Performance (KPI 9).The KPI requiring attention is Financial Performance (KPI 9) for the CoCT and EThekwini WSAs with indicators showing need for improvement. Compliance is encouraged for all WSAs on the Financial Performance Indicator (KPI 9) to ensure that their water business is sustainable. The study recommends that the relevant stakeholders and project proponents consider financial viability (sustainability) through the increase in value for money expenditure to grow and diversify revenue.
O'Mara, Charles Edward. "An examination of the linkages between organisational performance measures and strategic objectives". Thesis, Campbelltown, N.S.W. : [The Author], 1996. http://handle.uws.edu.au:8081/1959.7/48.
Testo completoKokt, Deseré. "The impact of organisational culture on service delivery in Group4 Securicor (G4S)". Thesis, Bloemfontein : Central University of Technology, Free State, 2007. http://hdl.handle.net/11462/88.
Testo completoIn the face of international crime and terrorism, private security together with public policing and the military is playing a crucial role. The domain of private security is a fairly neglected field of study, especially in South Africa, making this investigation a substantial contribution. With the focus on the impact of organisational culture on the levels of service delivery in South Africa’s largest security company, Group4 Securicor (G4S), a model is proposed for aligning organisational culture with levels of service excellence within the company. Data was collected by means of a structured questionnaire with a preceding pilot study. The Competing Values Framework (CVF) and the Baldrige criteria served respectively as guideline for the development of the culture and quality sections of the questionnaire. Although organisational culture and service excellence are well-researched topics, no other investigation applies these aspects to the private security industry. The results show that organisational cultural impacts on service excellence in G4S.
Kefasi, Endsen. "Management accounting practices and the performance of manufacturing small and medium enterprises in Cape Town". Thesis, Cape Peninsula University of Technology, 2019. http://hdl.handle.net/20.500.11838/3031.
Testo completoSmall and Medium Enterprises (SMEs) in South Africa play a pivotal role in the economy. However, sustainability and operational problems are hindering these business entities, and researchers continue to report extremely high rates of business failure. Arguably, not making adequate use of management accounting practices (MAPs) could be a contributory factor to this status quo. These MAPs are a set of established accounting tools and techniques that have been developed through practice to provide timeous, accurate and relevant information for decision making in a firm. In this regard, MAPs can be used to aid operational efficiency and improve the overall performance of the business. This study sought to determine the extent of MAPs utilisation and the relationship with perceived organisational performance in manufacturing SMEs located in Cape Town. A quantitative approach was adopted using a structured questionnaire to collect data. Through a stratified random sampling technique using sub-industries in the manufacturing sector as the basis for stratification, a total of 104 usable responses were obtained. This data was analysed using the statistical package for social sciences (SPSS). The results showed that the mostly utilised MAPs were costing, budgeting and performance measurement techniques. Decision support systems were used to a lower extent, and strategic management accounting techniques were rarely used. The intensity in competition and rising costs of productions were cited as the most influential factors in the adoption of MAPs. These results implied that manufacturing SMEs relied on basic MAPs and did not fully utilise the more sophisticated ones. Using the Spearman’s rank of the correlation coefficient, the associative relationship between MAPs utilisation and perceived organisational performance was tested. Results showed a moderate positive significant relationship between costing, budgeting and performance measurement techniques utilisation and increasing operating profits. A weaker positive significant relationship was found between decision making support, strategic management accounting techniques and increasing operational profits. These results implied that there was a positive relationship between MAPs utilisation and perceived organisational performance represented by operational profits. This study extends the current knowledge of MAPs utilisation and performance links in SMEs particularly in developing economies. Also, this research is vital to SME owners in considering adoption of MAPs, and it is recommended that they take the initiative to explore these tools. Furthermore, the Department of Small Business Development (DSBD) can incorporate strategic MAPs in their training materials. Lastly, accounting advisory firms need to expand their services rendered to the SMEs to include the utilisation of relevant MAPs.
Al, Hosni Fahad. "Effects of R & D implementation on the performance of publicly funded research in sultan qaboos university". Thesis, Cranfield University, 2010. http://dspace.lib.cranfield.ac.uk/handle/1826/6829.
Testo completoMinier, Nicolas. "Implementing Performance Measurement to support Continuous Improvement : An empirical case study in construction industry". Thesis, Linköpings universitet, Kvalitetsteknik, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-110860.
Testo completoCummings, Charmaine Isabelle. "Performance management and Executive Agencies : strategy and outcomes in Jamaica". Thesis, University of Manchester, 2014. https://www.research.manchester.ac.uk/portal/en/theses/performance-management-and-executive-agencies-strategy-and-outcomes-in-jamaica(2bee7cd9-f8c1-4a1c-8d04-535a61087c29).html.
Testo completoMama, Nolwandle Mickey. "Performance management : a practical way to re-aligning management styles, practices and competencies to improve organisational performance at Amatola District Council". Thesis, Stellenbosch : Stellenbosch University, 2001. http://hdl.handle.net/10019.1/52400.
Testo completoThe aim of this study was to review the current status of the Performance Management system at Amatola District Council. A study of material and a case study on the implementation of the system at Amatola District Council is described. The performance management model designed by Good People Management has been applied and described in the text. The research results indicate that the majority of staff supports and understand the process. However, feedback and the attitudes of female employees thereof are highlighting red signals. This creates a completely new area of research of which the writer is only highlighting the issue for further research. Linking of performance management with compensation comes up as an issue, understandably so because the Council has agreed not to link the two processes. Recommendations on how to improve the system have been put forward.
Henkin, S. M. M. (Stephen Maurice Michael). "Personal scorecards : a performance management model for aligning personal goals and objectives to organisational strategy within the Cape Town Fire and Emergency Service". Thesis, Stellenbosch : Stellenbosch University, 2002. http://hdl.handle.net/10019.1/52995.
Testo completoENGLISH ABSTRACT: The City of Cape Town has adopted the Balanced Scorecard as an organisational performance management system. Presently the system has only been implemented as a pilot project in the top three management levels of the organisation. The question then becomes one of how can individual obj ectives be aligned with the organisation's strategic objectives in this scenario. The purpose of this research is to propose a performance management model based on the Balanced Scorecard that aligns individual goals and objectives to those of the organisation. The study is in the form of a case study and specifically applies to the City of Cape Town Fire and Emergency Service. The foundation of the research is based on the creation of a sound theoretical base relating to organisational and individual performance management and the Balanced Scorecard. Once this understanding has been created the next step is to describe the development and implementation of the Balanced Scorecard project within the Cape Town context. This is the point of departure for the proposal of a Personal Scorecard performance management model. Data is to be collected via a process of semi-structured interviews and questionnaires. The information gained during the interviews created the framework within which the Personal Scorecard model was proposed. The questionnaire was used to pilot the main component of the Personal Scorecard model, namely the objective setting process. This created an opportunity to test the hypotheses made as the Personal Scorecard was developed. Once all of the components have been combined into the performance management model this research will be concluded with the presentation of recommendations relating to the knowledge gained during the model development process and alternative applications for the Personal Scorecard will be discussed.
AFRIKAANSE OPSOMMING: Die Stad Kaapstad het die "Balanced Scorecard" as 'n organisasie prestasie bestuursmeganisme aanvaar. Huidiglik is die meganisme net in die boonste drie bestuurs vlakke van die organisasie in gebruik geneem. Die kwessie wat geantwoord moet word is hoe individuele doelwitte met die van die organisasie versoen kan word in hierdie spesifieke scenario. Die doel van hierdie navorsing is om n prestasie bestuursmodel voor te stel wat op die "Balanced Scorecard" gebaseer is en individuele doelwitte met die van die organisasie versoen. Hierdie studie neem die vorm van 'n gevallestudie en is spesifiek gerig op die Stad Kaapstad Brand and Nooddienste. Die fondament van hierdie navorsing is gebaseer op die skepping van 'n sterk teoretiese basis met verband tot organisasie- en individuele prestasie bestuur en die "Balanced Scorecard". Die volgende stap is om die Balanced Scorecard ontwikkeling en uitvoering projek van die Stad te beskryf. Hierdie word die vertrekpunt vir die voorgestelde "Personal Scorecard" prestasie bestuursmodel. Data word versamel deur middel van semi-gestruktureerde onderhoude en vraelyste. Die inligting wat gedurende die onderhoude vesamel is het die raamwerk geskep waarin die "Personal Scorecard" voorgestel is. Die vraelyste is gebruik om die hoof bestanddeel van die "Personal Scorecard" model te loods namelik die doelwitstellendemeganisme. Hierdie proses het die geleentheid geskep om die hipotese wat gedurende die ontwikeling van die "Personal Scorecard" gemaak is, te toets. Na hierdie komponente gëintegreer is binne die prestasie bestuursmodel sal die navorsing afgesluit word met aanbevelings gebaseer op die kennis wat gedurende die modelontwikkeling proses versamel is en alternatiewe gebruike vir die "Personal Scorecard" sal bespreek word.
Gravesteijn, Robin. "Models of social enterprise? : microfinance organisations as promoters of decent work in Central Asia". Thesis, University of Bath, 2014. https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.619146.
Testo completoJantjes, Anthea. "An analysis of organisational performance management in the City of Cape Town : from legislation to implementation". Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/2485.
Testo completoResearch was conducted in this paper on organisational performance management. Various definitions are offered in order to provide an explanation to the topic. Different models on performance management were discussed including the balanced scorecard. The City of Cape Town was identified as a case study to ascertain how the provisions for the performance management system, as stipulated in legislation, were implemented. The use of the balanced scorecard was also reviewed. Officials were interviewed, as well as various documentation considered, dealing with performance management in the City of Cape Town. From the findings various recommendations were made to improve the performance management system.
Karlsson, Michélle, e Charlotte Vesterlund. "Managing the Innovation Paradox of Exploitation and Exploration in R&D - : Is measurement of innovation the key to promote exploration?" Thesis, KTH, Industriell ekonomi och organisation (Inst.), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-246078.
Testo completoAtt balansera innovationsparadoxen syftar till den organisatoriska förmågan att tillägna tillräckliga resurser för exekvering för att säkerställa kortsiktig vinst, och samtidigt, tillägna tillräckliga resurser till utforskande för att säkra ett strategiskt framtida läge. Tidigare forskning visar att organisationers långsiktiga överlevnad är beroende av dessa avvägningar, att leverera produkter med högt kundvärde är viktigt för dagens affär men får inte göras på bekostnad av att utforska möjligheter som kan resultera i framtida innovationer. Att strategiskt balansera dessa två perspektiv utgör en stor utmaning för alla organisationer eftersom att exekvering och utforskande aktiviteter kräver helt olika förutsättningar när det kommer till strukturer, processer och strategier. Företag som besitter förmågan att balansera dessa två helt olika perspektiv brukar refereras som tvehänta. Tvehänta organisationer har visat sig balansera dessa två perspektiv på olika sätt, vilka alla medför utmaningar, dock av olika slag. Tidigare forskning har betonat ledarskap och chefskap som viktiga faktorer i skapandet av tvehänta organisationer men har på grund av organisatoriska differentieringar och olikheter resulterat i vaga riktlinjer angående hur man praktiskt löser de utmaningar som uppstår mellan exekverande och utforskande aktiviteter. Scania, initiativtagare till detta arbete är ett av världens ledande tillverkare inom lastbil och buss för tunga transporter. Scania känner osäkerhet i vad som brukade vara en således stabil bransch. Ständiga förbättringar har varit en betydelsefull strategi i decennier för forskning och utveckling, FoU, men inför ett eventuellt teknikskifte inser man att en betydligt större del av arbetet måste syfta till utforskande aktiviteter. Syftet med detta examensarbete är att undersöka hur management kan möjliggöra och främja utforskande aktiviteter i en mogen FoU-avdelning. Den utförda forskningen grundar sig i en kvalitativ fallstudie som är avgränsad till en specifik FoU-avdelning, chassiutveckling för lastbil. För att få en djupare förståelse för ledarskap och det ledarskapsansvar som finns i att främja och stödja utforskande aktiviteter kräver vissa organisatoriska förutsättningar har ett flertal avdelningar inom FoU-organisationen samt sälj & marknad inkluderats i studien. Den utförda forskningen visar att chefer på den undersökta avdelningen möter av ett flertal utmaningar när de försöker möjliggöra och främja utforskande aktiviteter. Det grundar sig främst i ett högt focus på leveransprecision som begränsar chefer i sin roll att stödja och främja utforskande aktiviteter, följden av detta resulterar i begränsat med tid för utforskande eftersom dessa aktiviteter inte prioriteras. Nuvarande prestationsmätning visar indikationer på att ytterligare bidra till dessa utmaningar eftersom de avser att mäta till den största grad, leveransprecision, kvalité och kostnad och där utforskande aktiviteter saknar prestationsmätning. Resultatet av denna studie bidrar med praktiska implikationer för den studerade avdelningen. Eftersom att uppmärksamhet är den mest begränsade resursen har mätvärden för utforskande aktiviteter föreslagits då mätning och styrning av utforskande aktiviteter kan bidra till att dessa aktiviteter uppmärksammas samtidigt som de kan utgöra ett stöd för sektionscheferna i deras roll att främja och stödja utforskande aktiviteter.
Costa, Dayana Bastos. "Diretrizes para a realização de processo de benchmarking colaborativo visando à implementação de melhorias em empresas de construção civil". reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2008. http://hdl.handle.net/10183/13945.
Testo completoSeveral efforts have been developed by practitioner and academics in order to establish innovative mechanisms which facilitate the insertion of performance measurement and comparison in the construction companies decision process. One of these efforts refers to the international initiatives for the development of performance measurement benchmarking systems and benchmarking clubs. In particular, these clubs can be considered as collaborative groups, providing an environment in which companies can acquire and share knowledge from the external environment aiming to implement performance improvements. However, little is known about the conditions under which effective networking takes place and the real benefits achieved by organisations regarding to the implementation of improvements and learning. Besides this, there is a lack of understanding about how the shared practices in collaborative groups can be transformed into a new knowledge in different organizational contexts. The aim of this paper is to establish a set of guidelines for the development of a collaborative benchmarking process aiming the implementation of improvements in construction companies. Specifically, a learning collaborative process was investigated, which was developed in a Benchmarking Club, involving twenty construction companies from the State of Rio Grande do Sul-Brazil. Through this process, a performance measurement system for benchmarking was developed, and, afterwards, the exchange of experience and practice related to the measures and managerial processes, previously defined by these companies, was also developed. This study was carried out using an action research strategy, which was divided into four phased: preparation, empirical study, complementary study and final data analysis. The findings were analysed in two phases. Firstly, the three stages of the collaborative process in the Benchmarking Club were analysed, followed by the stories of collaboration and learning of four construction companies involved in the first two stages of this study. As main conclusions, this work identified that the collaborative environment created the opportunity for the construction managers to reflect and abstract about the shared knowledge. Also, this encouraged these managers to start the implementation of improvements in their companies. The level of these improvements were dependent on a set of individual and organisational abilities to absorb the shared knowledge aiming to understand, diffuse, transform and use this knowledge inside of the companies. The main contributions of this study are: (a) the proposition of a structure to evaluate the effectiveness of the collaborative process in benchmarking clubs; (b) the understanding of the learning process in the construction companies due to the collaborative process; and (c) the establishment of a set of guidelines for the development of a collaborative benchmarking process, including the necessary requirement for its development, as well as the main stages and steps to create new benchmarking groups.
Ekström, Josefina, e Johanna Ericsson. "Effektiv prestationsmätning : en studie av prestationsmätning i kund-leverantörsrelationer". Thesis, Linköping University, Department of Management and Economics, 2003. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-1561.
Testo completoBackground: Performance measurement as a management control tool has received considerable academic attention. As the number of inter-organisational relationships, such as customer-supplier relationships, increases, there is a new scope for performance measurement as a management control tool. In order for a company to assess the effectiveness of its supplier relationships it has to define, measure and evaluate variables that are critical for the success of the relationship. The role of management control, and thereby of performance measurement, has increasingly been discussed in theory. However, empirical research in this area is still somewhat limited.
Purpose: The purpose of the thesis is to analyse how performance measurement in inter-organisational relationships should be designed in order to be effective.
Results: Theory which is applicable on performance measurement as a control tool in general also appears to be applicable on performance measurement as a control tool in inter-organisational relationships. Exactly which requirements performance measurement should meet, in order to be effective, is difficult to establish since they often imply a trade-off between different factors. In order to be effective, performance measurement partly needs to be adjusted to the situation, which adds yet a dimension to, and difficulty of, performance measurement in inter-organisational relationships.
Greiling, Dorothea. "Performance measurement in Nonprofit-Organisationen". Wiesbaden : Gabler, 2009. http://dx.doi.org/10.1007/978-3-8349-9953-5.
Testo completoGreiling, Dorothea. "Performance measurement in Nonprofit-Organisationen". Wiesbaden Gabler, 2007. http://d-nb.info/989102394/04.
Testo completoTuckwood, Debbie Ann. "QCF qualifications as a catalyst for learning and performance : an investigation into the link between vocational qualifications and skills". Thesis, University of Leicester, 2012. http://hdl.handle.net/2381/11009.
Testo completoGrossi, Peter. "A stakeholder-based organisation performance model". Thesis, University of South Wales, 2007. https://pure.southwales.ac.uk/en/studentthesis/a-stakeholderbased-organisation-performance-model(ef0e5e3e-3325-43dd-92e2-e37d605c6e0a).html.
Testo completoSalloum, Mohammed. "Towards dynamic performance measurement systems". Thesis, Mälardalen University, School of Innovation, Design and Engineering, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-10016.
Testo completoThe purpose of this report is to single out and apply the most critical factors for dynamic performance meausrement systems. The report concludes that the existence in practice of theoretically important aspects are diverse and that the most appropriate way of governing the aspects are through the creation of a performance management process.
The theoretical chapter is established for dual purposes. The first is to give the reader a comprehensive understanding of what has been done in the field of performance measurement and management so far and the second is to answer the first research question imposed.
The empirical chapter investigates to what degree the existence of factors singled out in theory are present in practice. Further, the chapter also answers research question two.
Finally the result and analysis chapters focuses on cross-analysing the case studies made and generate a recommendation. Research question three is answered under these headings.
PREPARE
Rathore, A. P. S. "Development of a firm level improvement strategy for manufacturing organisations". Thesis, Liverpool John Moores University, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.288217.
Testo completoAhmad-Latiffi, Aryani. "Performance measurement for construction businesses". Thesis, Loughborough University, 2012. https://dspace.lboro.ac.uk/2134/9489.
Testo completoMicheli, Pietro. "Drivers and purposes of performance measurement : an exploratory study in English local public sector services". Thesis, Cranfield University, 2007. http://hdl.handle.net/1826/4470.
Testo completoRuddock, Leslie. "Performance and efficiency measurement in local authority building organisations". Thesis, University of Salford, 1994. http://usir.salford.ac.uk/14709/.
Testo completoSeifert, Marcus. "Collaboration formation in virtual organisations by applying prospective performance measurement /". Aachen : Mainz, 2009. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=018711805&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.
Testo completoSalloum, Mohammed. "Towards Dynamic Performance Measurement Systems : A framework for manufacturing organisations". Licentiate thesis, Mälardalens högskola, Akademin för innovation, design och teknik, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-12312.
Testo completoMorales-Montejo, Clemencia. "A systems study of the scope and significance of evaluation methodologies in the management of organisations in Colombia". Thesis, University of Lincoln, 1999. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.312901.
Testo completoDe, Jager Nicolaas Fourie. "Evaluation of the balanced scorecard system within a steel organisation in South Africa / Nicolaas Fourie de Jager". Thesis, North-West University, 2009. http://hdl.handle.net/10394/4791.
Testo completoThesis (M.B.A.)--North-West University, Vaal Triangle Campus, 2010.
Najmi, Manoochehr. "An integrated framework for post-ISO 9000 quality development within manufacturing organisations". Thesis, University of Liverpool, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.366401.
Testo completoHamali, Jamil. "Quality management systems and performance measurement in a public sector organisation". Thesis, University of Salford, 1999. http://usir.salford.ac.uk/14762/.
Testo completoMathias, Agocs. "HOW A MANUFACTURING ORGANISATION EVALUATE EFFECTIVNESS OF PERFORMANCE MEASURES; : A Case study in cooperation with Volvo Construction Equipment in Eskilstuna". Thesis, Mälardalens högskola, Akademin för innovation, design och teknik, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-23175.
Testo completoPathak, Vishvesh. "Organisatioal performance measurement as a new corporate ratings approach for publicly traded companies". Thesis, Brunel University, 2016. http://bura.brunel.ac.uk/handle/2438/13747.
Testo completoMills, Heleen. "An investigation of the marketing performance measurement practices of South African organisations". Thesis, Stellenbosch : University of Stellenbosch, 2010. http://hdl.handle.net/10019.1/5431.
Testo completoENGLISH ABTRACT: The marketing function has been characterised as the only result-producing function of the organisation and as having the responsibility for achieving profitable revenue growth by means of demand creation. Marketing performance measurement thus not only influences organisational performance, but also influences the marketing function’s stature within the organisation. Hence, marketing performance measurement is a critical management task. However, the negligence of the marketing function to demonstrate its contribution to organisational performance has caused the marketing function to lose its stature within the organisation and consequently, has a limited role in organisational strategy formulation. Only by implementing proper performance measurement practices, will the marketing function regain its credibility with top management, the organisation and resume a central role in organisational strategy. Marketers’ negligence to measure their performance is linked to the paucity of research in marketing performance measurement. The intricacy of problems marketers have to overcome concerning performance measurement adds to their disinclination to measure marketing’s performance. Nevertheless, if marketing performance is not measured, marketing will be unable to contribute to long-term organisational success. The aim of this study was therefore to investigate the marketing performance measurement practices of South African organisations. The marketing performance measurement practices were investigated by focussing on: (1) the overall satisfaction with the existing measures of marketing performance, (2) the marketing performance measures considered by top management, (3) the periodicity of collection of marketing performance measures, (4) the importance top management attaches to the marketing performance measures, (5) the types of benchmarks employed, and lastly (6) whether and how the marketing asset was measured. The results of the study indicated that the South African marketers in this study are uninformed about proper marketing performance measurement practices and that marketing performance measurement is still in the development phases in these South African organisations. The surveyed marketers’ satisfaction with the existing measures of marketing performance indicated their ignorance about the state of marketing performance measurement in South Africa. “Financial measures” emerged as the dominant marketing performance measure. In comparison to the other measures in the study, “financial measures” were collected most often, considered most often and deemed the most important marketing performance measure. Internal benchmarks were used by the majority of marketers in this study while external benchmarks were rarely employed. Only the minority regularly measured the marketing asset. A more balanced set of marketing performance measures was proposed to replace the existing dominant “financial measures” presently utilised by most organisations in this study. It was further recommended that top management set aside their bias towards non-financial measures, considering their influence on the surveyed marketers’ use of marketing performance measures. The introduction of external benchmarks in marketing performance measurement practices was suggested, since the predominant use of internal benchmarks creates a false impression of confidence of the state of marketing performance. It was also recommended that marketers develop measures to quantify the marketing asset. The last recommendation was that the South African Marketing Research Association (SAMRA) should stimulate research in the field of marketing performance measurement.
AFRIKAANSE OPSOMMING: Die bemarkingsfunksie is al bestempel as die enigste funksie in die onderneming wat werklik ‘n direkte bydrae lewer tot die winsgewende groei in die onderneming se inkomste. Die prestasie van die onderneming, asook die bemarkingsfunksie se reputasie in die onderneming word beide deur bemarkingsprestasiemeting beïnvloed. Daarom is bemarkingsprestasiemeting ‘n kern bestuursaktiwiteit in die onderneming. Ongelukkig het bemarkers se onvermoë om bemarkingsprestasie te meet, veroorsaak dat die bemarkingsfunksie nie meer hoog geag word in die onderneming nie. Gevolglik, is die bemarkingsfunksie nie meer in ‘n posisie om ‘n bydrae te lewer tot die onderneming se strategiese besluitneming nie. Om bemarking se status as ‘n waardevolle en belangrike organisatoriese funksie te herstel, moet bemarkers prestasiemetingspraktyke ontwikkel. As gevolg van die min navorsing oor hierdie onderwerp en die blote kompleksiteit van die probleme wat bemarkers in die gesig staar in verband met bemarkingsprestasiemeting, is bemarkers nie gretig om hul prestasie te meet nie. Indien bemarkers nie hul prestasie meet nie, sal die bemarkingsfunksie nie in staat wees om ‘n bydrae tot die prestasie van die onderneming, te lewer nie. Die doel van hierdie studie was dus om die bemarkingsprestasiemetingpraktyke van Suid-Afrikaanse ondernemings te ondersoek. Om bemarkingsprestasiemetingpraktyke te ondersoek was die volgende faktore in ag geneem: (1) bemarkers se tevredenheid ten opsigte van hul huidige bemarkingsprestasiemaatstawwe, (2) watter bemarkingsprestasiemaatstawwe deur topbestuur oorweeg word, (3) hoe gereeld bemarkingsprestasiemaatstawwe ingesamel word, (4) hoe belangrik topbestuur die bemarkingsprestasie-maatstawwe ag, (5) teen watter norme Die bemarkingsfunksie is al bestempel as die enigste funksie in die onderneming wat werklik ‘n direkte bydrae lewer tot die winsgewende groei in die onderneming se inkomste. Die prestasie van die onderneming, asook die bemarkingsfunksie se reputasie in die onderneming word beide deur bemarkingsprestasiemeting beïnvloed. Daarom is bemarkingsprestasiemeting ‘n kern bestuursaktiwiteit in die onderneming. Ongelukkig het bemarkers se onvermoë om bemarkingsprestasie te meet, veroorsaak dat die bemarkingsfunksie nie meer hoog geag word in die onderneming nie. Gevolglik, is die bemarkingsfunksie nie meer in ‘n posisie om ‘n bydrae te lewer tot die onderneming se strategiese besluitneming nie. Om bemarking se status as ‘n waardevolle en belangrike organisatoriese funksie te herstel, moet bemarkers prestasiemetingspraktyke ontwikkel. As gevolg van die min navorsing oor hierdie onderwerp en die blote kompleksiteit van die probleme wat bemarkers in die gesig staar in verband met bemarkingsprestasiemeting, is bemarkers nie gretig om hul prestasie te meet nie. Indien bemarkers nie hul prestasie meet nie, sal die bemarkingsfunksie nie in staat wees om ‘n bydrae tot die prestasie van die onderneming, te lewer nie. Die doel van hierdie studie was dus om die bemarkingsprestasiemetingpraktyke van Suid-Afrikaanse ondernemings te ondersoek. Om bemarkingsprestasiemetingpraktyke te ondersoek was die volgende faktore in ag geneem: (1) bemarkers se tevredenheid ten opsigte van hul huidige bemarkingsprestasiemaatstawwe, (2) watter bemarkingsprestasiemaatstawwe deur topbestuur oorweeg word, (3) hoe gereeld bemarkingsprestasiemaatstawwe ingesamel word, (4) hoe belangrik topbestuur die bemarkingsprestasie-maatstawwe ag, (5) teen watter normeDie bemarkingsfunksie is al bestempel as die enigste funksie in die onderneming wat werklik ‘n direkte bydrae lewer tot die winsgewende groei in die onderneming se inkomste. Die prestasie van die onderneming, asook die bemarkingsfunksie se reputasie in die onderneming word beide deur bemarkingsprestasiemeting beïnvloed. Daarom is bemarkingsprestasiemeting ‘n kern bestuursaktiwiteit in die onderneming. Ongelukkig het bemarkers se onvermoë om bemarkingsprestasie te meet, veroorsaak dat die bemarkingsfunksie nie meer hoog geag word in die onderneming nie. Gevolglik, is die bemarkingsfunksie nie meer in ‘n posisie om ‘n bydrae te lewer tot die onderneming se strategiese besluitneming nie. Om bemarking se status as ‘n waardevolle en belangrike organisatoriese funksie te herstel, moet bemarkers prestasiemetingspraktyke ontwikkel. As gevolg van die min navorsing oor hierdie onderwerp en die blote kompleksiteit van die probleme wat bemarkers in die gesig staar in verband met bemarkingsprestasiemeting, is bemarkers nie gretig om hul prestasie te meet nie. Indien bemarkers nie hul prestasie meet nie, sal die bemarkingsfunksie nie in staat wees om ‘n bydrae tot die prestasie van die onderneming, te lewer nie. Die doel van hierdie studie was dus om die bemarkingsprestasiemetingpraktyke van Suid-Afrikaanse ondernemings te ondersoek. Om bemarkingsprestasiemetingpraktyke te ondersoek was die volgende faktore in ag geneem: (1) bemarkers se tevredenheid ten opsigte van hul huidige bemarkingsprestasiemaatstawwe, (2) watter bemarkingsprestasiemaatstawwe deur topbestuur oorweeg word, (3) hoe gereeld bemarkingsprestasiemaatstawwe ingesamel word, (4) hoe belangrik topbestuur die bemarkingsprestasie-maatstawwe ag, (5) teen watter norme vidie bemarkingsprestasiemaatstawwe gemeet word en laastens (6) op watter manier en hoe gereeld die bemarkingsbate gemeet word. In hierdie studie is bevind dat Suid-Afrikaanse bemarkers oningelig is oor bemarkingsprestasiemetingpraktyke en dat bemarkingsprestasiemeting nog in die ontwikkelingsfase in Suid-Afrikaanse ondernemings is. Die bemarkers in die studie se tevredenheid met hul bestaande bemarkingsprestasiemaatstawwe, weerspieël hul onkunde oor die toestand van die bemarkingsprestasiemeting in Suid-Afrika. Die resultate dui aan dat "finansiële maatstawwe" die dominante bemarkingsprestasiemaatreël onder beide topbestuur en bemarkers in hierdie studie is. In vergelyking met die ander bemarkingsprestasiemaatstawwe in die studie, is "finansiële maatstawwe" die meeste ingesamel, meer dikwels oorweeg en ook as die belangrikste bemarkingprestasiemeeting geag. Die meerderhied bemarkers in hierdie studie maak gebruik van interne norme, terwyl eksterne norme selde gebruik word. Slegs die minderheid van bemarkers in hierdie studie, het die bemarkingsbate op ‘n gereelde basis gemeet. Aanbevelings is gemaak dat ‘n meer gebalanseerde stel bemarkingsprestasiemaatstawwe ontwikkel moet word, omdat "finansiële maatstawwe" huidiglik bemarkingsprestasiepraktyke oorheers. Verder is aanbeveel dat die topbestuur van ondernemings hul vooroordeel teenoor nie-finansiële maatstawwe ter syde stel, aangesien bemarkers, in hierdie studie, se gebruik van bemarkingprestasiemaatstawwe daardeur beïnvloed word. Die gebruik van eksterne norme in die respondente se bemarkingsprestasiemetingpraktyke is voorgestel, omdat die gebruik van slegs interne norme ‘n vals indruk van vertroue in die toestand van die bemarkingprestasie skep. Aangesien die minderheid van die respondente gereeld bemarkingsbates gemeet het, is daar aanbeveel dat die betrokke maatstawwe ontwikkel moet viiword. Ten slotte word aanbeveel dat die Suid-Afrikaanse Bemarkingsnavorsingvereniging navorsing op die gebied van bemarkingprestasiemeting moet stimuleer.
Al, Ishaqi Suad Abdullah. "Performance measurement systems in public organisations : the case of PART in Oman". Thesis, University of Liverpool, 2018. http://livrepository.liverpool.ac.uk/3022510/.
Testo completoTian, Xiaoran. "An investigation of the current system of destination management organisations : the case of China". Thesis, University of Plymouth, 2014. http://hdl.handle.net/10026.1/2990.
Testo completoS, Källkvist Teemu, e Samuel Terstad. "Prestationsmätning i Icke Vinstdrivande Organisationer : En Fallstudie". Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-14590.
Testo completoAn increasingly competitive and quickly changing environment requires today’s organizations to clarify their goals, identify their existing positions, and function more efficiently and effectively. These premises also apply to nonprofit organizations that also need to adapt to this new reality to survive. A performance measurement system (PMS) that, in short terms, is a tool for ensuring that organizations meet their goals and purposes can help to cope with these challenges. However, studies shows that measuring and managing organizational performance is an increasing concern for managers and constituents in nonprofit organizations. The purpose of the study is to explain and contribute to a greater understanding of the use and purpose of PMS in nonprofit organizations. Thus, the purpose of the study will also be to contribute to the existing knowledge base within the field of performance measurement. This qualitative case study is conducted on Systembolaget and has collected empirical data primarily through semi-structured interviews with seven managers from three hierarchical levels in one of the organization's sales districts, but also through documents. Through an analysis and discussion of our empirical findings in relation to our theoretical framework, one of the conclusions is that the purpose of PMS is the same in nonprofit organizations as for profit-making organizations. We have identified PMS as a management tool for adherence and development of strategies as well as achieving goals and visions. The study also shows that a strategically aligned PMS focusing on nonfinancial measures clearly linked to operations can be important when it comes to translation of nonprofit organization's strategy into desirable actions and results.
Hammar, Jenny, e Erik Lagerborg. "Performance measurement and evaluation for cultural non-profit organisations : A model developed for Swedish museums". Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-35859.
Testo completoFried, Andrea, e Volker Linss. "Towards an Advanced Impact Analysis of Intangible Resources in Organisations". Universitätsbibliothek Chemnitz, 2005. http://nbn-resolving.de/urn:nbn:de:swb:ch1-200501203.
Testo completoVan, Staden André. "The balanced scorecard as performance measurement and personal development tool in a steel organisation / André van Staden". Thesis, North-West University, 2009. http://hdl.handle.net/10394/4801.
Testo completoThesis (M.B.A.)--North-West University, Vaal Triangle Campus, 2010.
Roberts, Alexander. "An examination of alignment of performance measurement and reward of managers in organisations undertaking strategic change". Thesis, London Business School (University of London), 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.437055.
Testo completoWillner, Daniel, e Stavros Zafeiridis. "Challenges and the use of performance measurements in humanitarian supply chains". Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Centre of Logistics and Supply Chain Management, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-21767.
Testo completo