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Noviana Djou, Sitti Husna, Darman Darman e Celsi Kuku. "The Effect of Administrative Service Quality and Officer Responsiveness on Service Satisfaction". West Science Business and Management 1, n. 05 (31 dicembre 2023): 588–494. http://dx.doi.org/10.58812/wsbm.v1i05.527.
Testo completoAbstract (sommario):
This research was conducted to determine the quality of administrative services and officer responsiveness to the service satisfaction of the Bakida Village Office in Gorontalo. The sampling technique used was Accidental Sampling by determining 76 respondents. The research method uses quantitative descriptive with the Statical program for socian science (SPSS). The results of this study show that the Quality of Administrative Services and Officer Responsiveness significantly affect Service Satisfaction at Village Offices with a calculated F value of 103,706, with the number of influences of 0.737 or 73.7%. The quality of administrative services has a significant effect on Service Satisfaction at the Village Office with a calculated value of 3,445, Officer Responsiveness has a significant effect on Service Satisfaction at the Village Office with a calculated value of 6.412.
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Jamaluddin, Jamaluddin, Sitti Anugrah Nur e Muh Darwis. "Effectiveness of Office Administration Governance in Improving the Quality of Administrative Services". Pinisi Journal of Education and Management 2, n. 2 (30 agosto 2023): 229. http://dx.doi.org/10.26858/pjoem.v2i2.53525.
Testo completoAbstract (sommario):
The effectiveness of administrative governance in improving the quality of administrative services. This research aims to determine the effectiveness of office administration governance in improving the quality of administrative services at the Bone Village office, Bajeng District, Gowa Regency. This type of research is descriptive research using qualitative methods and approaches to determine the effectiveness of office administration governance in improving the quality of administrative services at the Bone Village office, Bajeng District, Gowa Regency. The number of informants in this study was 3 people, namely 1 head of the administration sub-division, and 1 financial staff employee. 1 from the administrative department. The data collection techniques used are the observation method, interview method, and documentation method. The data analysis techniques used by researchers are data reduction techniques, data presentation, conclusions, and verification. The results of this research show that the achievement of service targets can be realized well, leadership abilities and human resources are quality provide excellent service in providing services, and overcome problems experienced. This research can be used as a reference in improving the quality of administrative services by using the latest indicators to determine the effectiveness of office administration governance, which is different from previous research which still used previous indicators to measure the effectiveness of office governance in improving the quality of administrative services
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Made Wijayati, Ni Luh, Anak Agung Ayu Mirah Kencanawati, I. Wayan Siwantara e I. Wayan Sukarta. "OFFICE ADMINISTRATION EFFICIENCY OF GOVERNMENT OFFICES IN INDONESIA". International Journal of Education and Social Science Research 06, n. 05 (2023): 259–64. http://dx.doi.org/10.37500/ijessr.2023.6516.
Testo completoAbstract (sommario):
The efficiency of the administrative offices at the government office in Indonesia indication has not been effective. Moving on from the problems encountered is the lack of utilization of human resources employee, inadequate facilities and budget are still minimal. The purpose of this study was to determine how the efficiency of office administration at the government office in Indonesia. Research using qualitative methods. The informants as many as eight employees in the District Government Officials Namely Subscript Head, Secretary of Sub district Head, Head of Divisions, 2 Head of Section, and 2 Staff / implementers. Collecting data with interview techniques; while the data were analysed using qualitative analysis techniques interactive model. Based on the results of the study it can be concluded: (1) The efficiency of the administrative offices at sub-district Office in Indonesia are generally good, but not maximum views of the realization of the achievements of the realization of the budget, the utilization of human resource potential employees as competence, use of facilities / infrastructure and equipment and supporting facilities, and the mechanisms and procedures for the implementation of an office job. (2) Programs and activities of the work administration services that have been defined in the planning of the work or performance at each fiscal year can generally be carried out and the realization of the results is good, but not optimally. This means that the use of resources in the implementation of the office administration services can provide unsatisfactory.
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Rambitan, Virginia Mauren, Benu Olfie L. S. e Ellen G. ,. Tangkere. "121 ADMINISTRASI PENYULUHAN PERTANIAN PADA KELOMPOK TANI DI KECAMATAN TABUKAN UTARA KABUPATEN KEPULAUAN SANGIHE". AGRI-SOSIOEKONOMI 12, n. 2 (11 maggio 2016): 121. http://dx.doi.org/10.35791/agrsosek.12.2.2016.12279.
Testo completoAbstract (sommario):
This study aims to determine the condition of the agricultural extension services administrative completeness of of farmer groups in the Sub-district of North Tabukan, Sangihe Islands District. The study lasted for 3 (three) months starting from January 1 to April 1 in 2016. Sampling method on two farmer groups in Tabukan North Sub-district done by purposive sampling. The first farmers group office located in Talolang Village near to the office of BP3K and the second farmer group located in Lenganeng Village far from BP3K. The asumption of this research is the farmer group near BP3K office more easily and quickly to obtain information from the agriculture extension service officer, than the farmer groups away from BP3K office. Data collection method in this study is survey method. The data used are primary data obtained from interviews, based on a list of questions, with the core committee Farmers Group (Chairman, Secretary, and Treasurer). The analysis method used in this research is qualitative descriptive analysis using criteria 1 (No Good), 2 (less good), 3 (Good). Data generated to determine the completeness of the administrative and financial administration at the farmer groups. The results of the study on two groups of farmers which Farmers Group Sengkanaung in Talolang Village and farmer groups Lestari 2 in Lenganeng Village shows that administrative of activities and financial administration of farmer groups Lestari 2 Lenganeng all fittings administration books categorized good (3) because of the activity, together with the board members, and members of the extension of farmer groups in conducting all activities. Administrative and financial administration in farmer groups Sengkanaung in Talolang Village not go well and not considered either (1) because there is no cooperation among the members of farmer groups, as well as between members of the farmer group with the agricultural extension services officer, as well as lack of knowledge and lack of guidance and advocacy for farmers' groups about the completeness of the administrative and financial administration. This conclude that the distance of location between farmer group office and the office of BP3K tend not affect the completeness of the administrative and financial work.
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Subandi, Subandi, e Agus Sukristyanto. "PERFORMANCE OF ADMINISTRATIVE SERVICES IN THE DISDUKCAPIL CITY OF SAMARINDA". dia 20, n. 02 (3 agosto 2022): 221–29. http://dx.doi.org/10.30996/dia.v20i02.7026.
Testo completoAbstract (sommario):
The purpose of this study is to find out and describe the performance of administrative services in the Samarinda City Disdukcapil (Department of Population and Civil Registration) and find out and describe the supporting factors and inhibiting factors in the performance of administrative services in the Samarinda City Disdukcapil. Data were analyzed descriptively. The results showed that the performance of administrative services in the Samarinda City Population Office was known from several things. First, productivity, where every day there are always people who manage population administration in the Samarinda City Population Office. The Samarinda Disdukcapil is fully committed so that it completes the service in accordance with the existing tempo. The second is the quality of service where the Samarinda City Disdukcapil makes full efforts so that it provides quality services to the community. The population administration services of the Samarinda City Population Office are included in the great category of excellent. This is based on an assessment from the central government. The third is responsiveness, where the people of Samarinda City give a positive response to the administrative services in the Samarinda City Disdukcapil. Fourth, ressonability in which population administration services in the Samarinda City Population Office are carried out in accordance with the principles of public service consisting of transparency, accountability, conditional, participatory, equal rights, and a balance of rights and obligations. The fifth is accountability, where the population administration service in the Samarinda City Population Office refers to the Surat Keputusan Kepala Dinas Kependudukan dan Catatan Sipil Kota Samarinda Nomor: 470/13.b/100.16 concerning the Establishment of Service Standards on the Types of Services of the Samarinda City Population and Civil Registration Service. The policy is considered consistent.
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Marvel, Mercy, e Mochammad Ryanindityo. "DIGITAL ADMINISTRATIVE SERVICES TO IMPROVE THE PERFORMANCE OF ADMINISTRATIVE SERVICES AT THE PALU IMMIGRATION OFFICE". Jurnal Abdimas Imigrasi 3, n. 2 (12 settembre 2022): 1–8. http://dx.doi.org/10.52617/jaim.v3i2.433.
Testo completoAbstract (sommario):
This research is about the effectiveness of using the Immigration Management Information System by the Class 1 Immigration Office in Palu in realizing the Immigration Trifunction. In this study, the reasons and factors underlying how to use SIMKIM at the Immigration Office Class 1 Palu in carrying out immigration duties and functions at the Immigration Office Class 1 Palu are analyzed. This study used the Forum Group Discussion (FGD) method, demonstrations, and evaluations in implementing the use of SIMKIM in the field. By analyzing the use of SIMKIM at TPI Soekarno Hatta, it is hoped that we can find out how the process was carried out, the obstacles and problems encountered. From the results of data processing from the results of the Forum Group Discussion (FGD), demonstrations, and evaluations, it can be concluded that the use of SIMKIM in the field seen from the immigration service function has been going quite well even though obstacles and problems often arise that cannot be resolved immediately so there is a need to improve quality HR, update hardware and software and harmonize policies with Standard Operating Procedures as well as software and hardware
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Prabadhi, Isidorus Anung, e Aqil Nayottama Ardraputra L. "DIGITAL ADMINISTRATIVE SERVICES TO IMPROVE THE PERFORMANCE OF ADMINISTRATIVE SERVICES AT THE PALU IMMIGRATION OFFICE". Jurnal Abdimas Imigrasi 3, n. 1 (4 marzo 2022): 9–16. http://dx.doi.org/10.52617/jaim.v3i1.429.
Testo completoAbstract (sommario):
This research is about the effectiveness of using the Immigration Management Information System by the Class 1 Immigration Office in Palu in realizing the Immigration Trifunction. In this study, the reasons and factors underlying how to use SIMKIM at the Immigration Office Class 1 Palu in carrying out immigration duties and functions at the Immigration Office Class 1 Palu are analyzed. This study used the Forum Group Discussion (FGD) method, demonstrations, and evaluations in implementing the use of SIMKIM in the field. By analyzing the use of SIMKIM at TPI Soekarno Hatta, it is hoped that we can find out how the process was carried out, the obstacles and problems encountered. From the results of data processing from the results of the Forum Group Discussion (FGD), demonstrations, and evaluations, it can be concluded that the use of SIMKIM in the field seen from the immigration service function has been going quite well even though obstacles and problems often arise that cannot be resolved immediately so there is a need to improve quality HR, update hardware and software and harmonize policies with Standard Operating Procedures as well as software and hardware
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Rusnaedi. "Archives Effectiveness in Improving Administrative Services". Journal of Indonesian Scholars for Social Research 2, n. 2 (29 luglio 2022): 83–90. http://dx.doi.org/10.59065/jissr.v2i2.33.
Testo completoAbstract (sommario):
Archiving is very important in an organization, office, or government; archives provide information and a vehicle for documentation. Every employee in an organization, office, or government is required to work effectively and efficiently in supporting organizational goals; so that employees can work effectively, the quality and quantity must be to the organization's needs. This study uses a quantitative research approach. Furthermore, the data that is explored includes primary and secondary data. Data collection techniques through observation, interviews, and documentation. Data has been collected through questionnaires and processed manually with a card system. Based on the results of this processing, the data is tabulated into a frequency table to determine the level of the analyzed variables. The results showed that the effectiveness of archives in improving administrative services in Bulu-Bulu Village, Tonra District, Bone Regency, namely the procedure for creating archives in managing letters was good but had not used a letter sorting tool to sort letters, both incoming and outgoing letters, which made it easier for management to be faster and easier effective. In addition, the Bulu-Bulu Village Office still uses manual archive management but does not use electronics.
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Safrizal, Andi, e Nina Lelawati. "Analisis Persepsi Masyarakat Terhadap Kinerja Pelayanan Administrasi Pegawai Kantor Desa Kepada Masyarakat (Studi Kasus Di Kantor Desa Sukadana Tengah Kecamatan Sukadana Kabupaten Lampung Timur)". Jurnal Manajemen DIVERSIFIKASI 2, n. 2 (27 giugno 2022): 446–58. http://dx.doi.org/10.24127/diversifikasi.v2i2.1182.
Testo completoAbstract (sommario):
Employee performance in providing public services can be seen from several indicators including quality, quantity, timeliness, effectiveness and independence of employees while providing services. The purpose of this study was to analyze the community's perception of the performance of village office employees' administrative services to the community at the Sukadana Tengah Village Office, Sukadana District, East Lampung Regency. The research design is quantitative. The method used is the descriptive analytic method. The object of this research is the quality, quantity, effectiveness, independence and administrative services. This research activity was carried out at the Sukadana Tengah Village Office, Sukadana District, East Lampung Regency. The research population was residents of Central Sukadana Village, Sukadana District, East Lampung Regency with the number of samples taken as many as 96 respondents. Data collection techniques using questionnaires. The analytical tool used is data quality analysis and multiple linear regression analysis with SPSS program. The results showed that the quality, effectiveness, work independence had a positive and significant effect on employee administration services, while the quantity of work had no effect on administrative services. Simultaneously quality, quantity, effectiveness, and work independence simultaneously have a significant influence on administrative services.
Keywords:Quality, Quantity, effectiveness, work independence and Administrative Services
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Saryani, Saryani, Rohmawati Ningsih e Puspita Indah Sari. "Web-based Population Administration Service Information System In Kutabumi Tangerang Village". IAIC Transactions on Sustainable Digital Innovation (ITSDI) 2, n. 2 (15 dicembre 2020): 192–96. http://dx.doi.org/10.34306/itsdi.v2i2.137.
Testo completoAbstract (sommario):
The Kutabumi Kelurahan office is an office that carries out several activities to carry out government affairs, such as empowerment and service to the community. Population administration services are important in a government agency in the Kutabumi District Office. Problems that occur include the making of a request letter that is still semi-computerized using Microsoft Word and Microsoft Excel. So that the impact on services that are less effective and maximal to the needs of its residents. The system certainly has many weaknesses including the accumulation of paper and vulnerable to data loss because the data is not stored in the database. To improve the existing quality services at the Kutabumi Village Office, an administrative service system is needed so that administrative services are more effective and efficient. The analytical method used by researchers is the PIECES method (Performance, Informance, Economy, Control, Efficiency, Service). With this administration system, it can facilitate the process of requesting requirements regarding population administration and facilitate service staff in the process of population administration report activities.
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Haryanto, Aris Tri, e Septiana Novita Dewi. "FIGUR KEPEMIMPINAN MEMEDIASI PENGARUH KUALITAS PELAYANAN ADMINISTRASI TERHADAP KEPUASAN MASYARAKAT (Studi Masyarakat Yang Mencari Pelayanan di Kantor Desa Kabupaten Sragen)". Jurnal Administrasi Bisnis Fisipol Unmul 8, n. 2 (31 maggio 2020): 174. http://dx.doi.org/10.54144/jadbis.v8i2.3699.
Testo completoAbstract (sommario):
The purpose of this study is that this study aims to determine and analyze the influence of leadership figures mediating the influence of the quality of administrative services on community satisfaction in the Village Office in Sragen Regency. The location of this research is the Village Office in Sragen Regency. While the object of research is the community who use the administration service of the Village Office in Sragen Regency. The population in this study were all people who sought Village Office services in Sragen Regency in January 2020 as many as 1300 people. Researchers took 10% of the population as a sample, ie 130 people who use the services of the Village Office in Sragen Regency. The sampling technique uses convenience or accidental sampling, namely sampling that consists of individuals who are easily found and designed to see the character of the population easily. Hypothesis test results include the quality of administrative services and a significant positive effect on the leadership of the Village Office in Sragen Regency. The quality of administrative services has a positive and significant effect on community satisfaction in the Village Office in Sragen Regency. Leadership has a positive and significant effect on community satisfaction in the Village Office in Sragen Regency. Simultaneous test results (F test) can be concluded together that the independent variables have a significant effect on community satisfaction in the Village Office in Sragen Regency. The results of the total R2 value of 0.506 can be interpreted as variations in community satisfaction of the Village Office in Sragen Regency explained by the variable quality of administrative services, and leadership as an intervening variable of 50.6% and the remaining 49.4% explained by other variables outside the research model.
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Musdalifah, Sri, Zakaria Zakaria e Andi Harpeni Dewantara. "PENGARUH PENATAAN RUANG KANTOR MADRASAH TERHADAP KUALITAS PELAYANAN KETATAUSAHAAN". Didaktika : Jurnal Kependidikan 16, n. 2 (5 gennaio 2023): 89–101. http://dx.doi.org/10.30863/didaktika.v16i2.3826.
Testo completoAbstract (sommario):
This study aims to investigate the effect of the space arrangement toward administrative services at MTS DDI Walimpong, Soppeng Regency, Indonesia. This is a quantitative research using questionnaire as instrument to collect the data. This study involved a staff of administrative office and 35 students. Data were analyzed by using formula of proportion and product moment correlation, as well as testing the independence between two factors using simple linear regression test statistics. Findings of this study indicate that the spatial arrangement of the madrasah office at MTS DDI Walimpong, Soppeng Regency is quite good. The average respondent's answer is 50.61 which is in the fairly good category. Meanwhile, the administrative services at MTS DDI Walimpong, Soppeng Regency, are quite good. The average of respondents' answers is 53.94 which is in the good enough category. Based on the results of the ANOVA test, the Fcount value of 10.14376653Ftable of 4.130017699, and the T-test of 3.10485017186Ttable of 1.369709548. This shows that there is a positive and significant influence on the arrangement of madrasah office space on the improvement of administrative services. Keywords: office space arrangement, service, administration.
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Danny, Muhtajuddin, Asep Muhidin, Sufajar Butsianto e Edi Triwibowo. "Membangun Sistem Informasi Administrasi Berbasis Web di RW. 024 Karangsatria, Tambun Utara Bekasi". Lentera Pengabdian 1, n. 02 (30 aprile 2023): 139–45. http://dx.doi.org/10.59422/lp.v1i02.37.
Testo completoAbstract (sommario):
Administrative services are very important and become a routine for village government. One of them is in the office of the Rukun Warga 024 Karangsatria Village, North Tambun, Bekasi. The importance of letter administration services in government agencies requires accuracy and service optimization, so that this letter administration service runs optimally and there should be no more errors and mistakes in carrying out this administrative service. With the development of information technology, it gives color to the author to create a web-based administrative information sistem at the Rukun Warga office 024 Karangsatria Village, Tambun Utara, Bekasi. This sistem will make it easy for the public to apply for letters such as a certificate of incapacity and a certificate of domicile, and also provide information..
Keywords: Administration, Web, PHP
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Reiling, Katharina. "M-Government: Recht und Organisation mobilen Verwaltens". Administory 6, n. 1 (1 dicembre 2021): 187–207. http://dx.doi.org/10.2478/adhi-2022-0009.
Testo completoAbstract (sommario):
Abstract Using the example of the administrative use of mobile services, which go by the term ‘mobile government’ (M-Government), this article examines innovative solutions in the public service of the 21st century. The regional focus of the analysis is on the German administration. It is shown that the innovative potential of adopting mobile services in public administration lies in the fact that they break up and at the same time modify the contact structure in the administration and between the administration and citizens or companies by replacing the office with a dynamic network of virtual relationships between administrative employees and administrative addressees. M-Government does not mean saying goodbye to the static office model, but it does add a new, qualitatively different dimension to administration. The concept of mobility on which this article is based is based on a spatial understanding, but detaches it from its originally traffic-related context. Mobile administration is intended to express the fact that administration and its interaction contexts become location-independent through the use of mobile services.
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Murni, Nining Ariati e Dhamayanti. "Information System for Integrated Administrative Services at the District Office of Seberang Ulu Satu Palembang City". Antivirus : Jurnal Ilmiah Teknik Informatika 17, n. 2 (29 novembre 2023): 180–92. http://dx.doi.org/10.35457/antivirus.v17i2.3204.
Testo completoAbstract (sommario):
Seberang Ulu Satu District of Palembang City is a government institution whose duties include serving community needs in terms of administrative data, in this case specifically regarding licensing and non-licensing services, public complaints and hearse lending services. Based on the observations results, it is found that the mechanism for submitting and managing administrative documents at the Seberang Ulu Satu District office still had some obstacles, such as difficulties for residents to get information about service administration requirements, the requirement for residents to come directly to the office and queues for residents to submit letters applications for both licensing and non-licensing, complaints and borrowing hearses. To overcome this, the authors will design an integrated administrative service information system for Seberang Ulu Satu District, Palembang City using the waterfall software development method, as well as the UML (Unified Modeling Language) design system model which includes use case diagrams, activity diagrams, sequence diagrams, and class diagrams. The end result is building an integrated administrative service information system at the Seberang Ulu Satu District office, Palembang City, which can help and facilitate the process of Integrated Administrative Services for Seberang Ulu Satu District, Palembang City.
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Dianti, Ira. "Analysis of Employee Performance in Providing Administrative Services to the Community (Case Study at the Karang Baru Village Office, Selaparang District, Mataram City, West Nusa Tenggara Province)". JISIP (Jurnal Ilmu Sosial dan Pendidikan) 8, n. 1 (2 gennaio 2024): 548. http://dx.doi.org/10.58258/jisip.v8i1.6360.
Testo completoAbstract (sommario):
The essence of performance is a result achieved by employees in carrying out their tasks or work efficiently and effectively. In terms of administrative services, these are services that produce various forms of official documents needed by the community. The problem in this research is that the performance of employees at the sub district office is not optimal in providing administrative services to the community at the Karang Baru Sub district office, Selaparang District, Mataram City, West Nusa Tenggara Province. The aim of this research is to determine the performance of sub-district office employees who are not yet optimal in providing administrative services to the community in Karang Baru sub-district. This research uses a qualitative approach and data collection methods using interviews, observation and documentation. Based on the research results, it is known that the performance of employees at the Karang Baru sub-district office is still less than optimal in providing administrative services to the community.
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Isgunandar, Isgunandar, Asriana Asriana, Nasaruddin H e Suprianto Suprianto. "Analysis of Community Satisfaction Through Administrative Services". Pinisi Journal of Education and Management 2, n. 2 (30 agosto 2023): 213. http://dx.doi.org/10.26858/pjoem.v2i2.53522.
Testo completoAbstract (sommario):
Service quality is a condition where a dynamic relationship is created between users and service providers. This research aims to determine the views or perceptions of the community in receiving administrative services at the Pattaneteang Village Office, Dusun Bungeng, Bantaeng Regency. Using descriptive qualitative research with the type of field research. Researchers use data collection techniques through observation, interviews, and documentation. Primary data used includes the Village, Village staff, and the community. Meanwhile, secondary data is data sourced from the Village Office which is related to the research. The research results found that the benchmark indicators for satisfaction are simplicity, certainty of time, completeness of facilities and infrastructure, then access and discipline. The influencing factors are supporting factors with the existence of guidelines for implementing administration, as well as being supported by data-based village development innovations and digital maps which make it easier for village officials to publish village books. Meanwhile, the inhibiting factors are limited facilities and infrastructure and low public awareness of the importance of completing personal identity documents. This research can be used as a reference for knowledge, and understanding, and also a benchmark in knowing the community's views on receiving administrative services in Pattaneteang Village. The service process at the Pattaneteang Village office applies a digitalization system. Of course, this is unique considering that the label "DESA" has become a polemic when discussing technology. Services with this system are continuously developed from year to year by Village officials to ensure community satisfaction is a priority
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Kharima, Lutfiatul, e Siti Sri Wulandari. "Analisis Strategi Humas Dalam Meningkatkan Image Positif Pelayanan Administrasi di Kantor Kepala Desa Watudandang Kecamatan Prambon Kabupaten Nganjuk". Jurnal Pendidikan Administrasi Perkantoran (JPAP) 8, n. 1 (30 aprile 2020): 1–8. http://dx.doi.org/10.26740/jpap.v8n1.p1-8.
Testo completoAbstract (sommario):
AbstractThis study aims to find out in depth about the work system of public relations and public relations strategies to improve the positive image of administrative services in the office of the head of Watudandang village, Prambon sub-district, Nganjuk district. This research is a qualitative research with descriptive research type and uses the case study methode. The sample in this study was the village head, secretary or public relations office of Watudandang village chief to determine the sample of researchers using purposive sampling techniques. Researchers collected data with in-depth interviews with public relations and the public who were using administrative services at the Watudandang village heads office. Watudandang village head as a triangulation of resources about the public relations work system and public relations strategy to enhance the positive image of administrative services. The analysis results obtained by researches that the work system implemented by the Watudandang village heads public relations office is structurally forming the village apparaturs and forming the cultural task of the village apparaturs called the pamong blok. Depth of the strategy that is used by the public relations of strategic is strategy that do public relations office of the village Watudandang the management of strategic. The strategy currently carried out by the Watudandang village heads public relations office is to approach the community by socualizing in very government program for the village. This causes the informations obtained by the community to be uneven, so researches provide advice to the Watudandang village heads public relations office to develop a service communications network to community by utilizing village website. Based on a system of work that is done by the public relations to draw up strategic improve the image positive service administration based on the phenomenon of research associate circuitry theory that the public relation will get the current image.Keywords: public relations strategy, positive image, administrative services
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Danshina, Yulya. "FORMATION OF «ELECTRONIC OFFICE» MODEL OF ADMINISTRATIVE SERVICES PROVISION". Baltic Journal of Economic Studies 4, n. 1 (2018): 111–17. http://dx.doi.org/10.30525/2256-0742/2018-4-1-111-117.
Testo completo
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Madjid, Udaya, Ahmad Averus Toana, Muh Ilham e Dahyar Daraba. "The role of modern office administrative services in supporting public services in Bekasi Regency". Jurnal Ilmiah Ilmu Administrasi Publik 13, n. 2 (1 dicembre 2023): 729. http://dx.doi.org/10.26858/jiap.v13i2.56216.
Testo completoAbstract (sommario):
This study aims to analyze the description of modern office administrative services in supporting public services. The research method used is descriptive qualitative, employing surveys to collect data from respondents who are members of the public who have interacted with office administrative personnel. The research results indicate that administrative personnel have a positive response to every member of the public seeking services, and they provide problem-solving solutions to visiting individuals, demonstrating a satisfactory level of satisfaction, although it is considered less important by the public. However, the services provided do not meet expectations. Therefore, there is a need for improvement in the availability of integrated information systems that connect internal units with external stakeholders and the provision of services based on Standard Operating Procedures (SOP) to satisfy the public. The services provided offer a satisfactory level of satisfaction but need to be maintained to avoid excess.
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Nawir Rahman, Nurfadilah Fajri Hurriyah, Risma Niswaty e Sitti Hardiyanti Arhas. "STRATEGY TO IMPROVE ADMINISTRATIVE SERVICES AT THE OFFICE OF RELIGIOUS AFFAIRS, NORTH GALESONG DISTRICT, TAKALAR INDONESIA". International Journal of Social Science 1, n. 5 (1 febbraio 2022): 681–86. http://dx.doi.org/10.53625/ijss.v1i5.1311.
Testo completoAbstract (sommario):
This study aims to determine the strategy for improving administrative services at the Office of Religious Affairs, North Galesong District, Takalar Regency. This type of research is descriptive research with a qualitative approach. Data collection techniques were carried out through observation, interviews and documentation. The data analysis technique used consisted of data condensation, data presentation and conclusion drawing. The results showed that the Strategy for Increasing Administrative Services at the Office of Religious Affairs, North Galesong District, Takalar Regency can be seen from five service improvement strategies, namely (1) Core Strategy, all employees have understood the goals and functions and their respective duties are in accordance with SOP, several types of services are not implemented due to Covid-19. (2) Consequences Strategy, does not apply a reward system, the community appreciates (reward) employees who help them voluntarily, minimizing sanctions. (3) Customer Strategy, services provided are based on needs, services are in accordance with SOPs, implementon line systems on the SIMKAH application, facilities are available, security guarantees and one-stop services. (4) Control Strategy (Supervision Strategy), having full trust in employees, conveying and finding out what the community needs in administrative services at the Religious Affairs Office at every meeting at the local Camat Office or Village Office. (5) Culture Strategy, building team work, holding regular evaluation meetings and with disciplined leaders able to improve administrative services. The supporting and inhibiting factors can be seen in the awareness factor, organization and service facilities.
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Rifai Hasan, Ilham, Andi Agustang, Fachri Kahar e Hery Tahir. "“Super Service Delivery”: an advanced conceptual model of one-stop service for wide administrative region". Problems and Perspectives in Management 17, n. 1 (7 marzo 2019): 189–201. http://dx.doi.org/10.21511/ppm.17(1).2019.17.
Testo completoAbstract (sommario):
The innovative role of “One-Stop Integrated Services” (one-stop service in Indonesia) is now being developed. On the other hand, the problems faced by the community in their efforts to obtain service have not been decomposed precisely. The issue of distance and travel time to the service center (service offices: OSS) and the resulting costs are still burdensome. This situation is very prevalent in communities in districts, cities, and provinces, because Indonesia’s topography is divided into land administration areas and large islands.The aim is to unravel the burden of problems faced by the community of service users in the land administration area and large islands. The authority, main tasks, and functions of the “one-stop integrated service office” can be stretched close to the residents of far-flung communities in remote areas, because the original public service users are there.Technically, the tasks and functions of PTSP services are delegated through sub-district offices in various parts of the region, and may even be delegated to the village offices/village offices. PTSP parties only need to place 1 (one) up to 2 (two) personnel to carry out this task. This technique administratively utilizes government work networks and e-gov networks that are ready and able to mediate recording and transactions in real time. Regional Government Banks can also provide support in the same way to handle the management of super service delivery transactions in various parts of the district.
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Sumardi, Sumardi, Armin Armin, Hasniati Hasniati, Nur Indrayati e Nur Indar. "Quality of Population Administration Services in Makassar, Indonesia". Journal of Asian Multicultural Research for Social Sciences Study 2, n. 2 (30 agosto 2021): 81–88. http://dx.doi.org/10.47616/jamrsss.v2i2.166.
Testo completoAbstract (sommario):
This article analyzes and seeks to measure the quality of population administration services at the Makassar City Population and Civil Registry Office. The indicators used in this study refer to the van Meter and van Horn models using three indicators: policy interpretation, organization, program implementation. thus causing long service queues every day, especially at the check/verification counter for the administrative file completeness requirements
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Krisno, Sukrisno Sukrisno. "TRANSFORMATION OF BUREAUCRATIC DIGITAL SERVICES THROUGH THE SALAMAN APPLICATION AT THE BANDUNG CITY POPULATION AND CIVIL REGISTRATION OFFICE". Jurnal Ilmiah Wahana Bhakti Praja 13, n. 2 (30 ottobre 2023): 113–27. http://dx.doi.org/10.33701/jiwbp.v13i2.3714.
Testo completoAbstract (sommario):
E-Government is a prominent focal point that aims to foster governmental innovation in the realm of public services. This was achieved through web browsers or easily downloadable smartphone applications, especially due to the Covid-19 pandemic. Within the Bandung City Population and Civil Registration Office, the implementation was a significant initiative in delivering services to the public. In addition, this was facilitated by the SALAMAN (SelesAi daLAm genggaMAN) Application, initially launched in December 2018. Meanwhile, the transition towards digital bureaucratic services in public administration was observed as a shift from traditional office-based administrative functions, embracing an improved paradigm by harnessing information technology. Therefore, this research aimed to evaluate the effectiveness and efficiency of digital transformation, as well as the benefits provided to the community. The method used was Qualitative descriptive, encompassing data collection techniques such as interviews, observations, and documentation. Furthermore, the transformation of digital bureaucratic services through the SALAMAN Application was conducted effectively and efficiently, providing benefits to the community and the Bandung City Population and Civil Registration Office. These benefits encompassed convenient and streamlined access to administrative services for the community, as well as enhanced effectiveness, efficiency, and productivity of service delivery.
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Sofia, Susetyowati, Johny Paembonan e Digor Mufti. "PENGARUH PELAYANAN ADMINISTRASI DAN KINERJA PEGAWAI TERHADAP KEPUASAN MASYARAKAT PADA KANTOR DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN SORONG". KALIANDA HALOK GAGAS 5, n. 1 (23 settembre 2022): 62–79. http://dx.doi.org/10.52655/khg.v5i1.55.
Testo completoAbstract (sommario):
This study aims to determine (1) the effect of administrative services on community satisfaction at the Sorong Regency Population and Civil Registration Office. (2) The Effect of Employee Performance on Community Satisfaction at the Sorong Regency Population and Civil Registration Office. (3) The Effect of Administrative Services and Employee Performance on Community Satisfaction at the Sorong Regency Population and Civil Registration Office. This study uses descriptive and correlation methods using a quantitative approach. The population in this study was the people of Sorong Regency, which amounted to 101 people. The data collection technique in this study used a probability sampling technique with the Slovin formula. The sample in this study amounted to 81 people. The results showed that (1) Administrative Services on Community Satisfaction at the Sorong Regency Population and Civil Registration Office obtained a significant value of 0.000 which was smaller than the 0.05
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Hidayanti, Nur, Ely Nuryani e Ade Nandang Fathurohman. "RANCANG BANGUN APLIKASI ADMINISTRASI DESA BERBASIS WEBSITE". Jurnal Ilmiah Sains dan Teknologi 7, n. 1 (9 marzo 2023): 26–32. http://dx.doi.org/10.47080/saintek.v7i1.2506.
Testo completoAbstract (sommario):
Administration is an administrative activity carried out in the organization using the tools or facilities in the office concerned. Administration is a subsystem in an office organization that serves as the main support of efforts to achieve the organization's overall goals in the form of services into and out of the organization. The purpose of this study is to find out the population administration services carried out by Peucangpari Village to the community. The method carried out in this research is the waterfall method is very suitable in making applications needed in the creation of administrative applications in the current peucangpari village, where the stages of this method are started by analyzing data so that the system will be developed according to user needs. Waterfall method (waterfall model) which begins with research on the current system, design, coding, and maintenance of the system. The results obtained from this study are about village administration applications that can be applied and implemented to assist village parties in providing services to the community.
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Aini, Nurul, Erfan Hasmin, Heriadi Heriadi, Indra Samsie, Sitti Aisa, Muhammad Furqan Rasyid, Sriwahyuningsi Piu et al. "Pelatihan teknologi informasi pada kantor kelurahan Barrang Caddi Kepulauan Sangkarrang". ABSYARA: Jurnal Pengabdian Pada Masyarakat 4, n. 1 (26 luglio 2023): 123–30. http://dx.doi.org/10.29408/ab.v4i1.15906.
Testo completoAbstract (sommario):
As a public service provider, the sub-district office plays a crucial role in the issuance of referral letters and certificates. In this era of digitalization, effective and efficient administrative services are demanded, necessitating the improvement of staff knowledge and skills in information technology literacy. Hence, this community engagement activity aims to enhance the quality of administrative services by empowering human resources to operate computers and office applications at the Barrang Caddi Sub-district Office. The training program spans 3 days, encompassing Microsoft Word and Excel tutorials, as well as E-Mail usage. Enthusiasm was evident among the participants, which consisted of 7 sub-district office staff and 4 residents, as they actively engaged in the activities and completed the assigned tasks. The evaluation results demonstrate that the participants have comprehended and effectively applied the knowledge imparted during the training. The training materials have assisted the participants in optimizing their information technology knowledge and skills, such as efficiently managing administrative documents using Microsoft Office, operating E-Mail, and understanding the essential tools in Excel. This training validates the significance of information technology literacy efforts in sub-district office settings, particularly in areas with limited access to information. It is hoped that this community engagement initiative will continue and provide sustained benefits in enhancing administrative services and human resources quality at the Barrang Caddi Sub-district Office
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Halik, Halik, Suhendrayatna Suhendrayatna, Irma Yurni e Halimah Halimah. "The Effect of Administrative Implementation Principles towards the Effectiveness of Government Services". Budapest International Research and Critics Institute (BIRCI-Journal) : Humanities and Social Sciences 3, n. 1 (29 gennaio 2020): 255–61. http://dx.doi.org/10.33258/birci.v3i1.714.
Testo completoAbstract (sommario):
The purpose of this study is to find out the implementation of the principles of public administration, and see the obstacles experienced by the Camat and sub-district staff in implementing the principles of public administration. This study reviews the policy of implementing administrative principles on the effectiveness of government services. Using descriptive-quantitative methods, the sample are 32 employees of the Tiro sub-district office. the results showed that the policy of implementing administrative principles on the effectiveness of the service of the sub-district government had run effectively and good coordination in the field of duties and functions of each employee.
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Saija, Vica Jillyan Edsti, Novi Diana Permatasari, Flouransia Rananmasse, Lanny Selvia Leasa e Fahran Fesanrey. "Penyuluhan Hukum Undang-Undang Administrasi Pemerintahan". AIWADTHU: Jurnal Pengabdian Hukum 2, n. 1 (31 marzo 2022): 15. http://dx.doi.org/10.47268/aiwadthu.v2i1.707.
Testo completoAbstract (sommario):
Introduction: The lack of understanding of the community and office staff about the importance of laws and regulations for the administration of government brings its own legal problems for the community. This is the basis for consideration for carrying out community service activities in Wainitu ward, Nusaniwe sub-district in the form of socializing government administration law.Purposes of Devotion: Provide legal understanding of the laws and regulations of government administration to the community and the staff of Wainitu ward office, Nusaniwe sub-district, Ambon city. Method of Devotion: Method of dedication is using legal counseling to the community, especially Wainitu sub-district office employees.Results of the Devotion: The implementation of these activities is known that there are many problems in government administration, such as how to obtain authority, the function of government agencies to why discretion is issued. Besides that, there are issues in public services that occur in the community in the form of administrative services at the lurah office which are convoluted, slow and require money. Poor public services have an impact on public trust in the government.
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Kotrusová, Miriam, e Klára Výborná. "A policy fiasco: The institutional (non-)reform of Czech public employment services in 2011". Central European Journal of Public Policy 9, n. 1 (1 maggio 2015): 148–58. http://dx.doi.org/10.1515/cejpp-2016-0007.
Testo completoAbstract (sommario):
Abstract The article deals with an institutional reform of public employment services implemented in the Czech Republic in 2011. By merging social benefits administration with employment services into the newly established Labour Office of the Czech Republic, the right-wing government attempted to reduce the staffing and administrative costs of these services and to improve the governance of local labour offices. Using the theoretical concept of “policy fiasco” and taking an interpretive perspective thereon, we analyse these organisational changes in the functioning of public employment services in the Czech Republic. Our data consist of interviews with experts on labour market policy in the Czech Republic and two focus groups with employees of labour offices who had participated in the reform process. We conclude that the institutional reform of public employment services in the Czech Republic in 2011 can be referred to as a policy fiasco in the sense of the theoretical concept used in the work of Bovens and t’Hart (1998).
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Lumaing, Engeli Yuliana, Indrasatya Octavianus Nasirun, Yoan Barbara Runtunuwu, Novita Mongdong, Rusyandi Rusyandi e Romi Mesra. "Legal Responsibility of PPK As An Agency In The Procurement of Goods and Services". JURNAL PARADIGMA : Journal of Sociology Research and Education 4, n. 2 (25 dicembre 2023): 193–99. http://dx.doi.org/10.53682/jpjsre.v4i2.8069.
Testo completoAbstract (sommario):
The person designated as the owner of the job by the Budget User or Power of Budget User and in charge of carrying out the acquisition of goods and services is known as the Commitment Maker Officer. Contract-based procurement operations necessitate a high level of comprehension and/or proficiency, beginning with the stages of purchase planning, purchase execution, control, contract signing, and reporting and submission of work results. As a result, the PPK acts as its representative when forming alliances or agreements with other parties; in the absence of the Office of the Commitment Maker, the instance is unable to do so. The Office of the Commitment Maker determines whether a procurement of goods and services within an agency is successful or unsuccessful. This indicates that the fundamental functions of the Office of Commitment Makers are intimately tied to the utilization of the State budget since their execution calls for a distinct set of skills, accountability, and rigor than those of another administrative officer. State losses from damage or other claim claims will arise from errors in the Office of the Commitment Maker's discharge of its obligations
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Macmud, Joyce, e Trisusanti Lamangida. "IMPLEMENTATION OF INTEGRATED ADMINISTRATIVE SERVICES BASED ON GOOD GOVERNANCE AT THE OFFICE OF BATUDAA SUB-DISTRICT OFFICE". Public Policy Journal 3, n. 2 (8 febbraio 2023): 70. http://dx.doi.org/10.37905/ppj.v3i2.1780.
Testo completoAbstract (sommario):
<span lang="EN-US">The study is done at the sub-district office of Batudaa Gorontalo, the purpose of this study is to find the administration based integrated good governance in Batudaa sub-district office. The methodology from the analysis qualitative baseline data, from interviews informants, and direct observation in the field. The result showed that, the implementation of public service good governance based at sub-district office of Batudaa Gorontalo referring to the Gorontalo regent number 28 years 2014 about the delegation part of their authority to head the in the program integrated administration services in (PATEN). The authority has delegate to district in order to public services in Batudaa: district includes a) service the field of licensing; and b) service non-permission sector. But for the implementation of public services, based on ministerial regulation no 4 years 2010 and guidance technical integrated administration services in, been implemented principles terra (tangibles, empathy, reliability, responsive and assurance).</span>
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Li, Gaiping, Yuanru Chen e Xiaowen Lou. "Complaint management system and patient satisfaction in grassroots hospitals". Medicine 103, n. 8 (23 febbraio 2024): e37275. http://dx.doi.org/10.1097/md.0000000000037275.
Testo completoAbstract (sommario):
Primary healthcare institutions face limitations in medical resources, leading to concerns from patients and their families regarding the quality of medical services, resulting in complaints against these institutions. This study aims to analyze the causes of complaints and implement improvement measures to enhance the service quality of primary healthcare institutions, increase satisfaction among patients and their families, and reduce the number of complaints. Relevant data were collected, and verified complaints were categorized based on departments, administrative office, and category. Pearson Chi-square test, Spearman correlation analysis, as well as univariate logistic regression were employed to analyze factors influencing patient satisfaction. A complaint-handling process was established, and regulations pertaining to complaints were formulated. Pearson Chi-square test results indicated a significant correlation between satisfaction and departments (P = .016) and administrative office (P = .022). Spearman correlation analysis revealed a significant correlation between satisfaction and departments (ρ = 0.157, P = .017) and administrative office (ρ = 0.151, P = .021). Univariate logistic regression analysis demonstrated a significant correlation between satisfaction and other related complaints in administrative office (OR = 3.321, 95% CI = 1.196–9.218, P = .021). Complaints related to departments and administrative offices are significantly correlated with satisfaction. After the implementation of a complaint management system in primary healthcare institutions, there is a notable improvement in service quality, enhanced patient experience, increased satisfaction, and a reduction in hospital complaints.
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Abdurrahman, Bernard, e Suryayusra Suryayusra. "Web-Based E-Office System at the Regional Government Office of the People's Welfare Section of Muara Enim Regency". SMATIKA JURNAL 13, n. 02 (25 dicembre 2023): 294–303. http://dx.doi.org/10.32664/smatika.v13i02.926.
Testo completoAbstract (sommario):
The Muara Enim Regency People's Welfare Regional Government Office faces obstacles in conventional administration. E-office systems overcome these challenges by digitally organizing incoming and outgoing mail, managing office inventory, and integrating activity agendas. The use of this system is expected to improve service quality, administrative efficiency, information accessibility, employee collaboration and responsiveness to the community. With the e-office system, the Muara Enim Regency People's Welfare Regional Government Office can improve efficiency, transparency and quality of public services. Web-based e-office systems are an effective solution for automating administration and increasing work efficiency. This research aims to measure the effectiveness of the program, analyze the factors that influence its success, and provide policy recommendations that can improve and expand the positive impact of the program, so as to provide guidance for local government decision making in an effort to improve the welfare of rural communities in a sustainable manner. Research results from the web-based E-Office system at the Muara Enim Regency People's Welfare Regional Government Office have provided a significant positive impact in increasing efficiency, transparency and quality of public services.
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Mastura Karateng e Burhanuddin Burhanuddin. "ANALISIS IMPLEMENTASI SISTEM PENGELOLAAN ADMINISTRASI PADA KANTOR KECAMATAN GILIRENG KABUPATEN WAJO". GEMILANG: Jurnal Manajemen dan Akuntansi 3, n. 1 (14 dicembre 2022): 90–97. http://dx.doi.org/10.56910/gemilang.v3i1.308.
Testo completoAbstract (sommario):
In writing this thesis aims to determine the analysis of the administrative management system at the Gilireng District Office, Wajo Regency and to determine the obstacles faced by employees regarding administrative management in providing community services at the Gilireng District Office, Wajo Regency by using a qualitative research type using a descriptive approach method.
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Rosmiati, Neni. "Organizational Behavior in Administrative Services (Study of Services For Driving License (SIM) at Sukabumi City Police)". Riwayat: Educational Journal of History and Humanities 6, n. 1 (14 gennaio 2023): 118–23. http://dx.doi.org/10.24815/jr.v6i1.29431.
Testo completoAbstract (sommario):
In Organizational behavior is a function of the interaction between individuals and their environment. The purpose of this research is to find out how organizational behavior is in the Services for Making Driving Permits (SIM) at Sukabumi Porles. The administrative service for making driving licenses is carried out with the intent and purpose of achieving administrative order, to obtain accurate SIM making data as a basis for making decisions, the result of registration of the people of Sukabumi City is the issuance of proof of a valid driving license and valid personal identity is the basis to take care of the interests of making a SIM for the Sukabumi City Community concerned. The research method used is descriptive method with a qualitative data analysis approach. From the discussion it can be concluded that organizational behavior at the Sukabumi City Police Office, especially the SIM manufacturing office.still needs to be improved in order to create an orderly administration service effectively and efficiently.
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Anggraini, Yusniah, e Yunia Rahayuningsih. "The Quality of Public Services on One Roof System (SAMSAT) of Banten Province". Jurnal Bina Praja 13, n. 3 (30 dicembre 2021): 485–500. http://dx.doi.org/10.21787/jbp.13.2021.485-500.
Testo completoAbstract (sommario):
Abstract: One Roof System, as one of the administrative services in Banten Province, was created to accommodate the community's needs for good public services. The one roof system office is required to always improve its performance to achieve excellent service while at the same time providing satisfaction to the community. Based on this, the measurement of community satisfaction is something that the one roof system Office needs to do. This study aims to determine the quality of public services in 8 one roof system offices in Banten Province as measured by the Community Satisfaction Index (IKM) and analyze the quality of One Roof System services in Banten Province. This study used mixed-method research. Data were obtained through questionnaires, observation, and documentation. The sample was 240 people, which is determined by the quota sampling technique. The results showed that quantitatively, the quality of public services at 8 one roof system offices in Banten Province based on the Community Satisfaction Index reached 75.66, which qualitatively was categorized as good. Although it has been categorized as good, several elements need serious attention from the ten elements assessed, namely service time, service fees, officer behavior, complaint handling, and supporting elements. Improvements in service improvement are carried out by paying online taxes through the Samsat Banten Hebat (SAMBAT) application, but it was still not optimal, constrained by the quality of human resources and the creation of digital culture.
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Yuri Ariyanto, Atiqah Nurul Asri, Yoppy Yunhasnawa, Faiz Ushbah Mubarok e Mungki Astiningrum. "INSTALASI JARINGAN KOMPUTER SEBAGAI PENUNJANG LAYANAN ADMINISTRASI MASYARAKAT DESA KARANGDUREN KAB. MALANG". Jurnal Pengabdian Kepada Masyarakat 9, n. 2 (30 dicembre 2022): 158–61. http://dx.doi.org/10.33795/jabdimas.v9i2.190.
Testo completoAbstract (sommario):
At the village level, administrative services are the main service and are directly related to the needs of the community. Administrative services can be in the form of issuing certificates, cover letters, letters of recommendation, legalization, and other letters. For administrative services in correspondence, the problems faced by the Karangduren village office regarding the installation of computer networks. Currently, computers that store data and applications for mailing repositories are not yet connected to other computers, resulting in queuing and slow document processing. With these problems, PPM (Pengabdian Pada Masyarakat) activities will be carried out in the form of "Implementation of Computer Network Installation to Support Mailing Repository Applications at the Karangduren Village Office, Kec. Pakisaji, Kab. Malang". Through PPM activities in Karangduren village, Kec. Pakisaji, Kab. Malang is done to help solve problems regarding the installation of computer networks. By installing a computer network at the village office, all computers in the village office can be connected. So with the installation of this computer network, it can improve the service and performance of the Karangduren Village Office in serving the community. The results of this PPM activity will produce a computer network installation design and a basic computer network manual.
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Mamatova, Тetiana, e Natalya Sydorenko. "The system of administrative services in Ukraine: features of legal regulation". Public administration aspects 8, n. 6 (30 dicembre 2020): 164–77. http://dx.doi.org/10.15421/1520115.
Testo completoAbstract (sommario):
The article is devoted to determining the main stages of regulatory and legal support of the administrative services’ system in Ukraine development which include: laying the foundations of the administrative services’ system in terms of interaction with business entities (until 2005); the beginning of the administrative services’ system formation (2006–2008); rule-making activity for the purpose of streamlining the sphere of administrative services (2009–2013); expanding the local governments’ powers in the field of administrative services (2014–2017); development of a network of appropriate administrative services centres of local governments and digitalization of public services (2019–2020). Certain legislative acts that provide local governments with certain own and delegated powers in the field of administrative services are considered and analysed. Emphasis is placed on the fact that the legal field in the field of public administration, in particular, the provision of administrative services to the population, is constantly evolving. The study of trends in this area indicates that the further vector of development will be aimed mainly at the end user of services – the subject of the application – with regulatory priority of complex services and their provision mainly in electronic form, for example using the application «Diia» or similar services. It is determined that ensuring the innovative development of administrative services requires state executive bodies and local governments to make strategic decisions on the development of appropriate infrastructure: updating computer, specialized (workstations) equipment and other office equipment in the administrative services centres; ensuring high-quality communication for the effective operation of the Internet, which allows mobile administrative services centres and workplaces of administrators to work effectively, to provide services to individuals and legal entities in the territorial divisions of administrative services centres and remote workplaces, make instant payments for administrative services, gain access to state registers; implementation of activities to inform and involve the public in the administrative services centres’ activities.
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Ekawati, Nia, e Rico Adrial. "PEMBINAAN KERAPIHAN ADMINISTRASI MENGGUNAKAN MICROSOFT OFFICE PADA IBU PKK KAVLING KAMBOJA SAGULUNG". PUAN INDONESIA 3, n. 2 (15 gennaio 2022): 279–88. http://dx.doi.org/10.37296/jpi.v3i2.67.
Testo completoAbstract (sommario):
Information technology is currently well known by many people, such as children, teenagers, adults, and even parents nowadays, they must follow the latest technology, one of which is Microsoft office technology. Everyone knows this in schools, offices, and institutions. One of them is the women of Family Welfare Development (PKK) in the Kavling Kamboja RT 02 RW 03, Sei Pelungut Village, Sagulung District. PKK women in this area are quite active in various ways, of course, in the administrative process implemented at the Microsoft office, these PKK women must be orderly such as the correspondence process, making activity announcements, and managing household budgets in the PKK environment. Currently Microsoft office always makes new breakthroughs by updating its application to Microsoft office 2013. However, PKK women in the Kavling Kamboja want to learn administration in a simple way, so I try to use Microsoft office 2013. I use the application, because currently the process is correspondence is still asking for typing services, many PKK women still don't understand how to use Microsoft office. So the servants tried from the simple ones first, and the continuity of this activity could be understood by the PKK women.
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Nopianto, Usman. "Administrative Services for Making Marriage Certificates at the Office of Religious Affairs, Sirah Pulau Padang District, Oki Regency". Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora 1, n. 2 (30 dicembre 2021): 94–99. http://dx.doi.org/10.53697/iso.v1i2.326.
Testo completoAbstract (sommario):
This research was conducted with the aim of knowing the administrative service process for making marriage certificates at the KUA, Sirah District, Padang Island. The method used in this study is a qualitative descriptive method in which a method related to data collection, while the data used are: interviews and observations. From the results of interviews conducted with the Head of KUA, administration, and Administration, the results of the research conducted indicate that the administrative service process for making Marriage Certificates is still low, this is due to the fact that there is only one employee in charge of administration, and the lack of implementation of guidance services. and empowerment in planning activities in making Marriage Certificates.
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Pramudita, Della Widya, e Dhani Ichsanuddin Nur. "Optimalisasi Program KALIMASADA Melalui Aplikasi Klampid New Generation (KNG) Bersama MSIB Batch 4 Di Kelurahan Wonokromo". Jurnal Pengabdian Pada Masyarakat Indonesia 2, n. 4 (10 luglio 2023): 87–94. http://dx.doi.org/10.55542/jppmi.v2i4.742.
Testo completoAbstract (sommario):
The Surabaya City Government and the Surabaya City Population and Civil Registry Office are innovating to make the people of Surabaya City aware and more obedient to the importance of population administration. Population administration is the arrangement and issuance of population data and documents through population registration, civil registration, and management of population information whose results are used for public services, government and development. The innovation made by the government and the City of Surabaya Population and Civil Registry Office in dealing with the issues described above was through the initiation of the KALIMASADA (Population Administration Aware Environmental Area) program. This program is promoted to provide more effective and efficient public services. The author served as a companion for administrative services in the Wonokromo Village. The method used in the preparation of this devotional journal is by means of a direct approach through the assistance of the RT head and the community in the Wonokromo Village regarding administration and the use of the KNG application
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Suriyani, Erna, Nurul Umi Hawa, Sarifah Lutnah e Aulia Ilma. "Innovation Of Administrative Services In Pemurus Village In South Banjarmasin Sub-District, Banjarmasin City". International Journal of Educational Research & Social Sciences 5, n. 2 (27 aprile 2024): 224–31. http://dx.doi.org/10.51601/ijersc.v5i2.806.
Testo completoAbstract (sommario):
This research aims to find out about the innovation of administrative services in Pemurus Village in South Banjarmasin District, Banjarmasin City. Innovation in research is defined as a planned change in the form of ideas, ideas, new objects/objects or technology and the use of new equipment within the scope of government agencies, namely urban village. The type of research used is a descriptive study with a qualitative approach. The findings in the study are that Pemurus Dalam Village participates in innovating administrative services with the siPalui Application, namely Palui Mobile, which can be accessed by residents to get mail services in all urban villages in Banjarmasin city only through Smartphones, instagram and whatsApp. The existing facilities are quite good and the condition of the village office is comfortable and clean and the office employees are ready to serve the community who want to take care of administration/certificates and others. This readiness is also stated in the instagram account of the village office and a whatsApp number has been provided to communicate which means that the Village Management has carried out delivery innovations. However, this application often experiences network disruptions so that village employees cannot run the application and also for a while the application cannot be accessed due to application updates and application system maintenance.
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Ayun, Siti Qurrotu. "Responsibilities in the Service Performance of the Manpower Service of Sidoarjo Regency (Administrative Responsibility Perspective)". JKMP (Jurnal Kebijakan dan Manajemen Publik) 7, n. 2 (19 maggio 2022): 28–32. http://dx.doi.org/10.21070/jkmp.v7i2.1694.
Testo completoAbstract (sommario):
Public services in Indonesia, seen from the service accountability, are still not optimal. Meanwhile, there are problems regarding the performance of service employees to the community, the lack of service delivery and lack of socialization and training on the performance of service employees at the Sidoarjo Regency Manpower Office. The purpose of this study is to identify and describe the service performance of the Sidoarjo Regency Manpower Office in the perspective of administrative responsibility. The location of this research was carried out at the Sidoarjo Regency Manpower Office. This research method uses descriptive qualitative by using purposive sampling technique in determining informants. Qualitative data aggregate techniques were obtained through interviews, observation and documentation. Technique of analyzing data by reducing data, presenting data and drawing conclusions. The results showed that the service performance of the Sidoarjo Regency Manpower Office in providing services to the community needs to be increased in socialization so that employees can improve service performance properly or maximally. Administrative responsibility in service performance shows that the responsibility carried out by employees to the community is very good in providing these services
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Sumiati, Sumiati, Siti Mardiana e Rudi Salam Sinaga. "THE EFFECTIVENESS OF ARCHIEVEMENTS IN IMPROVING ADMINISTRATIVE SERVICES IN THE GOVERNMENT SECTION IN THE OFFICE OF THE REGENT OF THE REGENCY OF BATU BARA". JUPIIS: JURNAL PENDIDIKAN ILMU-ILMU SOSIAL 13, n. 2 (3 dicembre 2021): 325. http://dx.doi.org/10.24114/jupiis.v13i2.28385.
Testo completoAbstract (sommario):
Organizing archives needs to be done with good management. However, the Governance Section of the Batu Bara Regency Regent's Office still has weaknesses, especially in terms of archive management work procedures. The purpose of this study was to find out how the effectiveness of the archives in improving the administrative services of the Governance Section at the Regent's Office of Batubara Regency. and what are the factors that hinder archives in improving the administrative services of the Governance Section at the Batubara Regency Regent's Office? This study uses a descriptive method with qualitative analysis techniques. Data collection techniques with observation, interviews and documentation. The results of this study found job satisfaction has not been effective because employees have not participated in education and training evenly.
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Agustin, Sri, Lisa Trisnawati e Sri Guntur. "Pelatihan Penggunaan Microsoft Office dalam Upaya Peningkatan Pelayanan Administrasi bagi Pegawai Kantor dan Perangkat Desa Rantau Mapesai Kecamatan Rengat Kabupaten Indragiri Hulu". Jurnal Pengabdian Masyarakat (abdira) 2, n. 3 (13 giugno 2022): 151–57. http://dx.doi.org/10.31004/abdira.v2i3.185.
Testo completoAbstract (sommario):
In the face of the times, especially the development of increasingly advanced Science and Technology, adequate skills are needed to support the performance of office employees and village officials, especially Rantau Mapesai Village. This is because in service activities to the community, office employees and village officials in Rantau Mapesai are still not optimal in operating Microsoft Office. This condition certainly has an impact on the lack of maximum administrative services to the community. The purpose of this community service is to provide training to improve and maximize the potential of human resources on how to operate computers in Microsoft Word, Microsoft Excel and Microsoft Powerpoint application programs for office employees and village officials. The increase in the average pre-test score of 62.72 to the post-test of 88.00 indicates the level of participants' understanding of Microsoft Office. Through this training activity, participants can understand the importance of using technology in an effort to improve administrative services in the village.
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Czerwińska, Berenika. "Elektroniczne doręczenia w postępowaniu administracyjnym". Prawo 322 (6 luglio 2017): 9–16. http://dx.doi.org/10.19195/0524-4544.322.1.
Testo completoAbstract (sommario):
Electronic delivery service in administrative procedureImplementation of IT solutions in administrative proceedings serves to accelerate and facilitate citizens’ access to public services and ensures the most convenient citizen contact with the office thanks to the adaptation process of the institution to new technologies. The possibility of using an electronic method of service is an expression of adapting administration to the needs of modern society. The exercise of this institution is simple and gives the ability to settle the matter very quickly.
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Zulvia, Yolandafitri, Devni Prima Sari e Dina Agustina. "Rural Public Service Innovation: Database Training Using Google Apps and Microsoft Office as a Solution for Service Quality Improvement". Pelita Eksakta 7, n. 1 (31 marzo 2024): 24–33. http://dx.doi.org/10.24036/pelitaeksakta/vol7-iss1/225.
Testo completoAbstract (sommario):
Innovation in public services is an important aspect in improving the quality of services to the community, especially at the village level. One innovation that is very relevant is the use of Google Apps and Microsoft Office.Pangkalan Koto Baru is one of the villages located in Lima Puluh Kota Regency, West Sumatra Province. From the initial survey conducted by the PKM team, several problems related to administrative services were found, including the lack of skills, knowledge and information and communication technology, data management and administrative information. For this reason, the PKM team conducted Database training activities using Google Apps and Microsoft Office to improve village administrative services. The method used is to provide training and assistance in building an integrated and effective system in managing data and information. This activity ended with an evaluation. Based on the results of observations and evaluations during the activity, there was an increase in the understanding and ability of village officials regarding the use of Google Apps and Microsoft Office to improve services to the community.
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Febrizal, Rozi, Harmiati e Heru Purnawan. "QUALITY OF POPULATION ADMINISTRATION AND CIVIL REGISTRATION SERVICES AT THE OFFICE OF THE POPULATION AND CIVIL REGISTRATION OFFICE SOUTH BENGKULU". Indonesian Journal of Social Sciences, Policy and Politics 1, n. 3 (26 ottobre 2023): 42–50. http://dx.doi.org/10.69745/ijsspp.v1i3.44.
Testo completoAbstract (sommario):
Public service is an activity carried out by an agency/organization within an agency that will be used as an effort to meet the needs of the community. Purpose: this research is to determine the quality of Population Administration and Civil Registry services at the South Bengkulu Population and Civil Registration Service (Dindukcapil). Method : This type of research uses a qualitative descriptive method. The instrument in this research is the researcher himself. Data collection techniques using observation techniques and interview techniques. The informant selection technique used purposive sampling method. Data analysis techniques with Data Reduction, Data Presentation and Conclusion Drawing. Research Results: Researchers used five aspects of public service quality, namely physical evidence (Tangible) of the South Bengkulu Population and Civil Registration Service (Dindukcapil), services still need to improve physical facilities and completeness of adequate facilities and infrastructure, Reliability, the people of South Bengkulu are satisfied with the services provided by the South Bengkulu Population and Civil Registration Service (Dindukcapil), the Responsiveness of the South Bengkulu Population and Civil Registration Service (Dindukcapil) serves the community well, with mutual communication between officers and the community, Assurance if the management of services at the South Bengkulu Population and Civil Registration Office (Dindukcapil) is easy and Empathy (Empathy) The concern of employees to always prioritize the needs of the community will support the creation of Quality Integrated services. Conclusion: Administrative services at the South Bengkulu Population and Civil Registration Office (Dindukcapil) are not yet qualified.
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Al-Hamid, Rugaya. "Bureaucracy culture change of administrative services on COVID-19 pandemic era". International journal of social sciences and humanities 5, n. 3 (28 ottobre 2021): 192–202. http://dx.doi.org/10.53730/ijssh.v5n3.1720.
Testo completoAbstract (sommario):
This study aims to analyze changes in the government bureaucracy in providing administrative services in the COVID-19 era. To analyze the problem, we used a qualitative descriptive method. Observation, documentation, and interviews are the main methods of data collection. The results showed that at the beginning of service during the COVID-19 period, employees were still very slow in responding to community services, but over time the Camat of the Teluk Ambon District Office always provided work motivation and improved services. Aspects of Responsibility were found at the time of the study that the Teluk Ambon District office employees had a high responsibility in completing and providing services to the community. Disciplinary aspects, from the study results, public awareness in maintaining the discipline of health protocols are still very minimal; This is indicated by employees always giving warnings to keep their distance when providing services. In this case, leadership is a determining factor in running the wheels of government organization well and quickly. The Camat as the leader of Ambon Bay always provides advice and work motivation to State Civil Apparatus Employees or non-permanent employees to provide services to the community even in the COVID-19 condition.