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1
Adams, Vanessa. "Perceptions and expectations of regional office health employees regarding quality of internal head office services". Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/1967.
Testo completoAbstract (sommario):
Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2009.ENGLISH ABSTRACT: The purpose of this thesis is to determine the perceptions and expectations of employees at regional offices about the service delivered to them by central head office. A further objective is to establish what employees at regional offices expect from head office, attempting thereby to establish the current position of the head office (perceived image) in relation to their expectations (ideal image). The method of data collection is quantitative with a survey design technique in the form of questionnaires to be completed by all employees at regional offices in order to assess their perceptions and expectations. The basis of the theoretical and legislative framework of this research is service delivery. It is within the context of service delivery that internal customer service within the organisation, in particular, is conferred. The legislative framework is also dedicated to Batho Pele and the eight principles to highlight public service delivery. These principles should equally be applied when it comes to internal customer service. The main findings from this study are that employees and the four regional offices per se have different perceptions and expectations about the internal service delivered by central head office. This must be taken cognisance of because perceptions can be the core element of most organisational behaviour and the expectations that employees hold is important for the morale and effectiveness of organisations. The following objectives were achieved: A review of the policies, documents and annual reports to determine to what extent the central head office delivers an internal service to the regional offices. An evaluation as to how internal service delivery is being perceived. An evaluation of the ideal central head office. Established the shortcomings of the current internal service being delivered. It is also recommended that future research can be to ascertain how those negative feelings impacts on job satisfaction and commitment to the organisation and how it affects employee turnover.
AFRIKAANSE OPSOMMING: Die doel van hierdie tesis is om die persepsies en verwagtinge van werknemers by die streekkantore, oor die diens wat aan hulle verskaf deur sentrale hoofkantoor, te bepaal. 'n Verdere doel is om vas te stel wat werknemers by die streekkantore verwag van hoofkantoor. Sodoende probeer om vas te stel wat die huidige stand van die hoofkantoor (waargenome beeld) in verhouding tot hul (werknemers) verwagtinge (ideaal beeld) is. Die metode van data-insameling is kwantitatief met 'n opname ontwerp in die vorm van vraelyste. Hierdie vraelyste sal deur alle werknemers by die streekkantore voltooi word, om hul persepsies en verwagtinge te assesseer. Die basis van die teoretiese en die wetgewende raamwerk van hierdie navorsing is dienslewering. Dit is binne die konteks van dienslewering wat interne kliënte diens binne die organisasie, in die besonder, toegeken word. Die wetgewende raamwerk is ook toegewyd aan die agt beginsels van Batho Pele en dus openbare dienslewering te versterk. Hierdie beginsels moet ook toegepas word wanneer dit kom by die interne kliënte diens. Die belangrikste bevindings van hierdie studie is dat die werknemers en die vier streekkantore as sulks het verskillende persepsies en verwagtinge oor die interne diens gelewer deur die sentrale hoofkantoor. Dit moet kennis geneem word want persepsies kan die kern element van meeste organisatoriese gedrag wees en die verwagtinge wat werknemers hou is belangrik vir die moraal en doeltreffendheid van organisasies. Die volgende doelwitte was bereik: „n Hersiening van die beleid, dokumente en die jaarlikse verslae om te bepaal tot watter mate die sentrale hoofkantoor „n interne diens aan die streekkantore lewer. „n Evaluering oor hoe interne dienslewering waargeneem word. „n Evaluering van die ideale sentrale hoofkantoor. Die tekortkominge van die huidige interne diens wat gelewer word is vasgestel. Dit word aanbeveel dat toekomstige navorsing toegewy word om vas te stel hoe negatiewe gevoelens impak op werkstevredenheid en verbintenis tot die organisasie en ook hoe dit werknemer omset beïnvloed.
2
Price, Norman George. "The relationship of the Home Office and the Ministry of Labour with the Treasury Establishment Division 1919-1946 : an evaluation of contrasting needs". Thesis, London School of Economics and Political Science (University of London), 1991. http://etheses.lse.ac.uk/1101/.
Testo completoAbstract (sommario):
The thesis examines three Departments of the British Home Civil Service from 1919 to 1946: the Home Office, the Ministry of Labour and the Treasury Establishment Division. The study investigates the contrasting needs, in establishment terms, of an old "Secretary of State" department the Home Office, performing a largely regulatory role, with a new department the Ministry of Labour performing an administrative role, and the relationship of both over establishment matters with the Treasury. The study assesses the roles of individual Administrative Class civil servants in the three departments from the rank of Principal to Permanent Secretary: with particular reference to the relationships existing between the Permanent Secretaries of the two departments and the Permanent Secretaries of the Treasury and their Controllers of Establishments. This is followed by an assessment of the work of the Treasury Establishment Division during the first 14 years of its existence from 1919 to 1933, comparing the work of the Standing Committee of Establishment Officers with the Home Office and Ministry of Labour reorganisation of their administrative staff during the same period. This is followed by an assessment made from examining the years of growth in the two Departments from 1933 to 1939 and the relationship of the Home Office and the Ministry of Labour with a reorganised Treasury Establishment Division. The study finishes with the examination of the changing needs of the two Departments during the war years from 1939 to 1945: with their extended roles when the Home Office took on administrative as well as regulatory roles in contrast to the Ministry of Labour (and National Service after September 1939) taking on regulatory as well as administrative roles. The role of the Treasury Establishment Division after the retirement of Warren Fisher in 1939 is measured against the impact that wartime staffing needs brought to the Division. The thesis concludes, first, that the restraints of the Treasury Establishment Division on establishment matters did not differ greatly over the claims made by the two Departments, despite their different historical backgrounds in the Home Civil Service, and their contrasting roles. Second, the effect of these restraints would have had a greater, and possibly harmful, impact in 1939 had the Home Office not quickly changed its incestuous establishment policy and adopted the Fisher concept (originally formulated in 1919) for the interchange of Administrative Class civil servants between departments; whilst, in contrast, the Ministry of Labour was able to adapt its pre-war administrative role to meet the requirements of its extended wartime role. Third, that the personality, style and political attitudes of the individual Permanent Secretaries had small effect on the success (or otherwise) of their dealing with the Treasury Establishment Division. This final conclusion is drawn from the effects of Ministerial intervention on establishment matters concerning individual Administrative Class civil servants.
3
Leung, Man-kit. "The office of the ombudsman of Hong Kong : an evaluation from the perspectives of street-level bureaucrats, the public and members of the Legislative Council /". Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19709481.
Testo completo
4
Kyeyune-Nyombi, Elizabeth Mary Kalebu. "A communications audit for the Office of Enrollment Services at California State University, San Bernardino". CSUSB ScholarWorks, 1989. https://scholarworks.lib.csusb.edu/etd-project/495.
Testo completo
5
Galicia, Moreno Marcell Andrés, e Coronado Holly Christie Salas. "Mejora del proceso administrativo a través de Lean Office - Kaizen: un caso de estudio en una empresa peruana de servicios". Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2020. http://hdl.handle.net/10757/653025.
Testo completoAbstract (sommario):
El pensamiento Lean ha limitado históricamente su aplicación a la mejora de procesos manufactureros, con el fin de lograr eficiencias a través de la reducción de desperdicios. Sin embargo, los avances en la aplicación de dicho pensamiento en diferentes entornos han sido escasos, dejando este campo de investigación como una oportunidad de extender la literatura de la filosofía Lean. El propósito de este proyecto, es mejorar procesos administrativos empleando la variante de la filosofía lean conocida como Lean Office. En el desarrollo, se analizó los principales procesos administrativos de una empresa del rubro de servicios financieros, a fin de entender cuáles son los desperdicios del proceso, qué actividades que agregan valor y cómo funciona el flujo de la información. En la propuesta, se ha desarrollado un modelo basado en Lean Office Kaizen, teniendo como objetivo la eliminación continua de desechos y actividades que no generan valor para lograr un proceso más esbelto, ganando mayor competitividad y reduciendo costos.Lean thinking has historically been applied in the improvement of manufacturing processes, in order to achieve efficiencies through the reduction of waste. However, progress in the application of such thinking in other environments has been limited, leaving this field of research as an opportunity to expand the literature of Lean philosophy. The purpose of this research project is to improve administrative processes using the variant of the Lean philosophy known as Lean Office. In the development, the main administrative processes of a company in the financial services sector were analyzed, in order to understand what the processes wastes are, the activities that add value and the flow of information. In the proposal, a model based on Lean Office Kaizen has been developed, aiming at the continuous elimination of waste and activities that do not generate value to achieve a leaner process, gaining greater competitiveness and reducing costs.
Trabajo de investigación
6
Rambousek, Jan. "Úspěšnost strategie Smart Administration". Master's thesis, Vysoká škola ekonomická v Praze, 2014. http://www.nusl.cz/ntk/nusl-193269.
Testo completoAbstract (sommario):
This thesis focuses on strategy of Government of the Czech Republic called Smart Administration and its implementation. Its goals are improving quality and satisfaction of citizens with public services, particularly using information technology. The main goal of this thesis is to evaluate the system of governance. Whole life cycle of the strategy is being analyzed. The practical part of the thesis starts with assessment of the aimed goals and its success indicators. Then the governance system is being analyzed, how the projects are being chosen for realization and what role official authority offices play in this process. The outcome from the analysis helps to design an organizational structure of project office, like the shared center of services. The strategy is also being evaluated using measurable success indicators. There's one real project examined and its goals are compared to the strategy goals to see the compliance and integrity with the strategy. There is also a survey conducted among the project holders with an aim to get to know, how the real projects are being governed, how successful they are, and to see the opinion of the project holders on the existing governance and possible changes. The thesis provides comprehensive overview of problems of the strategy with an accent to missing project management principles.
7
Dunning, John Elton. "An Empirical Examination of the Major Organizational Dimensions that Influence the Perceived Quality of Federal Personnel Office Services". VCU Scholars Compass, 1995. http://scholarscompass.vcu.edu/etd/4547.
Testo completoAbstract (sommario):
Recent studies conducted by oversight agencies show that improvements are needed in Federal personnel office (FPO) operations. The existing literature and research in the field of public personnel administration provides little guidance as to what types of changes or interventions will improve service quality. The purpose of this study is to identify organizational variables that influence FPO service quality.
This study is based on the multiple-constituency model of organizational effectiveness and the body of literature pertaining to service quality research conducted in private sector service industries. The investigator developed a conceptual model of FPO service quality based on the findings from service quality research and from various Federal personnel studies. Using the conceptual model as a guide, the statement of the problem became: How do the organizational dimensions of FPO access, human resource management (HRM) program design, FPO staff qualifications, FPO staff attitudes, Federal manager status, and Federal manager support influence the quality of FPO service as perceived by Federal managers? Within these six dimensions, sixteen variables were identified for testing. The research design was based on determining the association of sixteen predictor variables to the criterion variable of perceived service quality, using analytical surveys randomly administered to 72 personnel specialists and 269 Federal managers in six Federal government organizations. Of the sixteen variables tested, six had a significant relationship to managers' perceptions of service quality. These were FPO proximity, HRM program responsiveness, FPO staff training, FPO service standards, and a managers' supervisory level and authority for HRM actions.
The primary significance of the study is that it extends service quality theory to Federal personnel administration, it provides an additional dimension to the current multiple constituency models of personnel office effectiveness, and it provides guidance on how to improve FPO service quality.
8
Leung, Man-kit, e 梁文傑. "The office of the ombudsman of Hong Kong: an evaluation from the perspectives of street-level bureaucrats, thepublic and members of the Legislative Council". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B31965465.
Testo completo
9
Сторожук, М. А. "Удосконалення роботи центрів надання адміністративних послуг на місцевому рівні". Master's thesis, Сумський державний університет, 2019. http://essuir.sumdu.edu.ua/handle/123456789/76350.
Testo completoAbstract (sommario):
У дослідженні охарактеризовано систему надання адміністративних послуг. Визначено зміст адміністративних послуг та принципів їх надання. Розкрито специфіку нормативно – правового регулювання надання адміністративних послуг в Україні. Визначено критерії якості надання адміністративних послуг та проаналізовано діяльність центрів надання адміністративних послуг в Україні щодо відкритості та доступності надання адміністративних послуг.
Виявлено проблеми, що виникають в процесі надання адміністративних послуг та запропоновано заходи щодо удосконалення системи надання адміністративних послуг на прикладі відділу “Центр надання адміністративних послуг” апарату Шосткинської районної державної адміністрації.
Матеріали роботи будуть корисними для вдосконалення системи надання адміністративних послуг на регіональному рівні, під час розроблення проектів нормативно-правових актів, а також можуть бути застосовуватись у процесі підвищення кваліфікації чи професійного навчання державних службовців.В исследовании охарактеризованы систему предоставления административных услуг. Определено содержание административных услуг и принципов их предоставления. Раскрыта специфика нормативно - правового регулирования предоставления административных услуг в Украине. Определены критерии качества предоставления административных услуг и проанализирована деятельность центров предоставления административных услуг в Украине по открытости и доступности предоставления административных услуг. Выявлены проблемы, возникающие в процессе предоставления административных услуг и предложены меры по совершенствованию системы предоставления административных услуг на примере отдела «Центр предоставления административных услуг" аппарата Шосткинской районной государственной администрации. Материалы работы будут полезными для совершенствования системы предоставления административных услуг на региональном уровне, при разработке проектов нормативно-правовых актов, а также могут применяться в процессе повышения квалификации или профессионального обучения государственных служащих.
The study describes the administrative service delivery system. The content of administrative services and the principles of their provision are determined. The specifics of regulatory and legal regulation of the provision of administrative services in Ukraine are revealed. The criteria for the quality of administrative services are defined and the activity of the centers of administrative services in Ukraine regarding the openness and accessibility of the provision of administrative services is analyzed. Problems encountered in the process of administrative services are identified and measures are proposed to improve the system of administrative services provided by the example of the “Center for Administrative Services” department of the Shostka District State Administration. The work materials will be useful for improving the system of providing administrative services at the regional level, during the drafting of regulatory acts, and may also be used in the process of upgrading the qualification or vocational training of civil servants.
10
Hess, Edward Alan. "The impact of diabetes nurse care managers in outlying medical offices on quality of care: An empirical investigation". CSUSB ScholarWorks, 2001. https://scholarworks.lib.csusb.edu/etd-project/1744.
Testo completoAbstract (sommario):
The objective of this study is to evaluate the impact of the Diabetes Nurse Care Manager on an at-risk diabetic population using a Primary Group Visit Model in Outlying Medical Offices within the Kaiser-Permanente Health Care System upon the process and outcome of care in this population.
11
Doibani, Maria. "Processus de bureaucratisation et disqualification humaine : le cas des agents du bureau des étrangers sous le regard croisé de la sociologie et psychosociologie". Thesis, Sorbonne Paris Cité, 2017. http://www.theses.fr/2017USPCC060.
Testo completoAbstract (sommario):
La thèse analyse les conséquences de processus de bureaucratisation à l’œuvre au sein d’institutions publiques telles les préfectures. L’enquête a été menée auprès d’agents d’État du « Bureau des Étrangers », qui accueillent et se confrontent aux demandes administratives des usagers (les étrangers). Comment ces agents investissent-ils l’organisation bureaucratique ? Quelles sont les dynamiques de la rencontre avec l’altérité ? Sous une perspective pluridisciplinaire qui privilégie l’approche sociologique et psychosociologique, la thèse a cherché à élucider l’expérience des agents à partir de leur vécu et de leurs propos. Il apparaît que les agents vivent les contradictions institutionnelles entre rapports de domination et désinvestissement affectif. Autre résultat de la recherche, la mise au jour de la disqualification sociale et humaine à l’œuvre sous l’emprise des processus de bureaucratisation étudiésThe thesis analyzes the consequences of bureaucratic processes at work in public institutions such as ‘’prefectures’’. The survey was conducted with the State agents of the "Foreign office", who welcome and face administrative requests from users (foreigners). How do these agents invest the bureaucratic organization? What are the dynamics of the encounter with alterity? From a multidisciplinary perspective that privileges the sociological and psychosociological approach, the thesis sought to elucidate the experience of the agents based on their personal experiences and their words. It appears that agents live institutional contradictions between relations of domination and affective disinvestment. Another result of the research is the discovery of social and human disqualification at work under the influence of the bureaucratization processes that are studied
12
Briede, Teresa N. "Conceptual data model for administrative functions of a typical naval ship, to include: Personnel, Training, Ship Secretary, Welfare and Recreation, Command Career Counselor, Public Affairs Officer, Educational Services Officer, Master at Arms, and Legal". Thesis, Monterey, California: U.S. Naval Postgraduate School, 1991. http://hdl.handle.net/10945/34996.
Testo completoAbstract (sommario):
Approved for public release, distribution unlimitedThis thesis examines a method for optimizing the effectiveness bf existing sealift fleets given a limited budget. A brief background of U.S. military mobility is presented. Relevant cost categories of the Ready Reserve Force (RRF) and prepositioned forces are determined by looking at the life-cycle of sealift ships. A methodology for determining an optimal fleet mix is presented. Two models for optimizing the direct costs of mobilizing the RRF and prepositioned forces are developed. The first model is based upon a single trip to the war zone. The second model develops the possibility that sealift ships may make multiple trips to the war zone and return to U.S. seaports. Methodologies for determining an optimal fleet mix are presented.
13
Sams, Lois K. "Discovering and Assessing Desired Student Financial Services at East Tennessee State University". Digital Commons @ East Tennessee State University, 2007. https://dc.etsu.edu/etd/2037.
Testo completoAbstract (sommario):
The purpose of this study was to discover and assess student financial services delivered to students enrolled at East Tennessee State University. The research was undertaken for institutional self-improvement. The research explored changes that have occurred in student financial services in the dynamic higher education market. The research revealed universities pursued best practices for the delivery of student financial services through expanded employee knowledge, restructured organizations, and integrated information technologies.
The research was conducted during October and November, 2006. The data were gathered from an online student survey of student financial services. The areas researched included: the Bursar office, the Financial Aid office, and online services. The results of the data analysis revealed problems with the students' perceived quality of existing financial services and the additional services students desire.
The research focused on student perceptions of the quality of financial services by age and gender classifications and response categories. Although no statistically significant difference was found between the age-gender classifications on the perception of the quality of the financial services studied, the research adds to our understanding of student financial services at East Tennessee State University. Recommendation for continued research included annual surveys of segmented student populations that include ethnicity, age, gender, and educational level. The research would be used for continuous improvement efforts and student relationship management. Also additional research was recommended for employee learning in relation to the institution's mission, goals, and values.
14
Santos, Vitor Kleber Almeida. "Os limites constitucionais na criação de cargos em comissão pela Administração Pública". Pontifícia Universidade Católica de São Paulo, 2017. https://tede2.pucsp.br/handle/handle/19875.
Testo completoAbstract (sommario):
Submitted by Filipe dos Santos (fsantos@pucsp.br) on 2017-03-28T10:23:57Z
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Vitor Kleber Almeida Santos.pdf: 1728588 bytes, checksum: 81b24a8fc5c1f043668fc2185e578654 (MD5)Made available in DSpace on 2017-03-28T10:23:57Z (GMT). No. of bitstreams: 1 Vitor Kleber Almeida Santos.pdf: 1728588 bytes, checksum: 81b24a8fc5c1f043668fc2185e578654 (MD5) Previous issue date: 2017-03-17
The objective of this paper is to investigate the nature and purpose of the positions in commission and the existence of constitutional limits applicable in the creation of these positions. The Federal Constitution of 1988 (article 37, II) establishes, as a rule, the obligation of prior approval in a public competition for investiture in public positions. However, at the same time, it excludes from this rule the appointment to positions in commission, which are those declared in a law of free appointment and dismissal, destined exclusively for the assignments of direction, leadership and advisory, and the law should reserve a percentage of these positions and career servers (Article 37, subsections II and V). This is an exception to the public procurement procedure and, as such, must comply with the exceptional circumstances laid down by the Constitution. However, many abuses are committed by setting up commission positions to serve personal and party interests, to the detriment of the public interest. In order to do so, positions in commission are created with labels of direction, leadership and advice, but with merely technical or bureaucratic attributions that do not depend on the bond of trust with the superior authority and also in excessive amounts and above the real needs of the Public Administration . Such facts have led the control bodies to act in an increasingly forceful way in the fight against these patrimonialist practices. The doctrine and jurisprudence have advanced in this matter, but there is still no clarity regarding the limits effectively imposed by the Federal Constitution for the creation of these positions, which is why we seek to understand these limits in order to contribute to the desired legal certainty in the matter and to the achievement of an increasingly efficient and democratic Public Administration
O objetivo do presente trabalho é investigar a natureza e finalidade dos cargos em comissão e a existência de limites constitucionais aplicáveis na criação desses cargos. A Constituição Federal de 1988 (artigo 37, II) estabelece, como regra, a obrigatoriedade da prévia aprovação em concurso público para investidura em cargos públicos. Porém, ao mesmo tempo, excetua dessa regra a nomeação para cargos em comissão, que são aqueles declarados em lei de livre nomeação e exoneração, destinados exclusivamente às atribuições de direção, chefia e assessoramento, devendo a lei reservar um percentual desses cargos a servidores de carreira (artigo 37, incisos II e V). Trata-se de uma exceção à regra do concurso público e, como tal, deve ater-se às situações excepcionais estabelecidas pela Constituição. Entretanto, muitos abusos são cometidos com a criação de cargos em comissão para atender interesses pessoais e partidários, em detrimento do interesse público. Para tanto, criam-se cargos em comissão com rótulos de direção, chefia e assessoramento, mas com atribuições meramente técnicas ou burocráticas que prescindem do vínculo de confiança com a autoridade superior e, ainda, em quantidades excessivas e superiores às reais necessidades da Administração Pública. Tais fatos tem levado os órgãos de controle a atuar de forma cada vez mais contundente no combate a essas práticas patrimonialistas. A doutrina e a jurisprudência têm avançado nessa matéria, mas ainda não há clareza a respeito dos limites efetivamente impostos pela Constituição Federal para criação desses cargos, razão pela qual busca-se, no presente trabalho, compreender esses limites com vistas a contribuir para a almejada segurança jurídica na matéria e para a consecução de uma Administração Pública cada vez mais eficiente e democrática
15
Michalov, Patrik. "Administrativní budova". Master's thesis, Vysoké učení technické v Brně. Fakulta stavební, 2020. http://www.nusl.cz/ntk/nusl-410052.
Testo completoAbstract (sommario):
The subject of the master's thesis is elaboration of the complete project design documentation of a administrative building, ready for implementation in the construction phase. The object is divided into four above-ground floors and one underground floor. It is divided into three blocks A, B, K and into three independent functional units. The prevailing part of building is administrative part, which is located in blocks A and B. In the basement there is a compound garage. Part of the building comprises of a service, a café, located and operated on the first floor above ground in block K. The individual blocks have separate entries and are without any mutal limitation to their independent operations. The building has a carrier system designed as a monolithic, reinforced concrete skeleton with two reinforced cores, placed on reinforced concrete feet. Ceramic fittings are slated for filling . The roof structure designed as a single-shell flat roof area, eventually vegetative. The facade is designed as ventilated with cement-bonded particle boards. Within the specialization is the solution of technical equipment, forced ventilation by means of air-conditioning system.
16
Murphy, Brendan Joseph. "Multimedia services in a distributed office". Thesis, Loughborough University, 1990. https://dspace.lboro.ac.uk/2134/13977.
Testo completoAbstract (sommario):
This thesis is concerned with the provision of multimedia services (involving voice, video, text and graphics) in an office environment. The office of the future is expected to comprise a heterogeneous collection of workstations and multimedia components (including fileservers, voice and video codecs, document scanners, laser printers, etc) interlinked by a high speed (digital) local area network. Every office is likely to have one or more connections to a public Integrated Services Digital Network (ISDN) providing integrated access (involving various types of traffic) to a very large number of subscribers. This thesis considers general issues relating to the design of such an office. Particular attention is given to the problem of the integration of media both at the network and user levels. Much of this discussion draws on practical experience gained during the Alvey Unison Project in which experimental multimedia offices were interconnected using a pilot ISDN. The architecture of the Unison network is discussed with particular reference to its suitability for the support of multimedia services. The bulk of this thesis is devoted to a description of the design and implementation of a number of prototype multimedia applications, and to an evaluation of their performance over the network. The handling of slow-scan video and high resolution images have been particular areas 01 interest. Much emphasis is placed on the problem of control in a distributed environment, and a model is presented for the management of control based on the use of a directory-like service. This model also provides a mechanism for locating an office service based on the name of the user to whom it belongs.
17
Katona, Bonnie Lee Esson. "Level of use of electronic communications by administrative office professionals /". The Ohio State University, 1999. http://rave.ohiolink.edu/etdc/view?acc_num=osu1488188894441441.
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Hudáková, Katarína. "Administrativní budova pro 21.století". Master's thesis, Vysoké učení technické v Brně. Fakulta architektury, 2012. http://www.nusl.cz/ntk/nusl-215884.
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Crum, Emily J. "A Scientific Communication Internship with the National Oceanic and Atmospheric Administration, National Ocean Service, Special Projects Office". Miami University / OhioLINK, 2006. http://rave.ohiolink.edu/etdc/view?acc_num=miami1142869128.
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John, Michael O. "The effect of computerization on production in administrative offices a comparative analysis /". Thesis, Monterey, California : Naval Postgraduate School, 1990. http://handle.dtic.mil/100.2/ADA240524.
Testo completoAbstract (sommario):
Thesis (M.S. in Information Systems)--Naval Postgraduate School, September 1990.Thesis Advisor(s): Haga, William J. Second Reader: Bui, Tung X. "September 1990." Description based on title screen as viewed on December 29, 2009. Includes bibliographical references (p. 62-66). Also available in print.
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Susa, Mary. "Office technology being used by administrative assistants in the Mid-State Technical College area and in the State of Wisconsin". Online version, 1998. http://www.uwstout.edu/lib/thesis/1998/1998susam.pdf.
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Cole, Kimberley W. "Principal Investigator and Department Administrator Perceptions of Services Provided by Offices of Research Administration at Research Universities". Scholar Commons, 2010. https://scholarcommons.usf.edu/etd/1602.
Testo completoAbstract (sommario):
The purpose of this research study was to determine what service attributes were perceived as important factors for a successful Office of Research Administration (ORA) to provide to principal investigators and department administrators. Initially established more than 50 years ago, The Office of Research Administration (ORA) has evolved into an integral component for the fiscal sustainability of many institutions of higher education. Existing performance metrics based on financial measures do not sufficiently capture the quality of the level of service demands placed on the ORA by the two internal user groups. The conceptual basis of the Balanced Scorecard modified for the non-profit sector served as the theoretical framework.
The study involved 668 respondents (433 principal investigators and 235 department administrators) from 72 research universities. Principal investigators and department administrators agreed on 18 service items as important performance metrics for successful Offices of Research Administration. However, the two groups did vary somewhat in the degree of importance of these 18 service items. Four services, responding to email and phone messages within 24-48 hours, easy access to forms, and timely setup of the internal award account were identified as priority factors by greater than 90 percent of the principal investigators. In addition to these four items, another six items-trainings for new employees and training updates for existing employees, equal treatment by the ORA, easy access to policies, and promoting a team effort approach to research-were identified as prior factors by greater than 90% of the department administrators. Demographics did not display a significant relationship in the perceptions of either group. Principal investigators did display a higher satisfaction for level of performance for the items of importance, especially related to the priority factors at their current institutions.
23
Ling, Meng-Chun. "Senior health care system". CSUSB ScholarWorks, 2005. https://scholarworks.lib.csusb.edu/etd-project/2785.
Testo completoAbstract (sommario):
Senior Health Care System (SHCS) is created for users to enter participants' conditions and store information in a central database. When users are ready for quarterly assessments the system generates a simple summary that can be reviewed, modified, and saved as part of the summary assessments, which are required by Federal and California law.
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Murray, James. "Needs assessment for administrative office manager associate degree program in the Western Wisconsin Technical College district". Online version, 2001. http://www.uwstout.edu/lib/thesis/2001/2001murrayj.pdf.
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Turner, Kendra M. "Impact of Change Management on Employee Behavior in a University Administrative Office". ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3547.
Testo completoAbstract (sommario):
This qualitative case study focused on the effect of a system implementation upgrade on employees' job performance within a central administration department of a major research university in the Southern United States. Review of literature revealed a lack of a specific model or process for system implementation upgrades and its impact on employees' performance in a university administrative office. Guided by Kotter's research on change management models, the research questions examined the attitudes and behaviors of employees involved with the business process project. Data collection was through purposeful sampling and face-to-face interviews with 11 employees. Data were analyzed through pattern-matching technique. The findings were that employees initially felt positive about being a part of the business process project. During the project, employees actually experienced (a) a lack of training, which employees advised to management was very important to a new process; (b) no definitive assistance and a lack of communication for individual concerns; (c) management's increased job duties and responsibilities without increased income; and (d) feeling unvalued in employee meetings. The implications for social change include the potential for positive employee behavior in colleges and universities when management is considering a change model or process involving employees in a system implementation during organizational change.
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Souza, Felipe Pereira de. "Avaliação assistencial da população atendida no ambulatório A2MG404 (Hepatite B) da Divisão de Gastroenterologia e Hepatologia Clínica do HC-FMUSP". Universidade de São Paulo, 2018. http://www.teses.usp.br/teses/disponiveis/5/5168/tde-02082018-092051/.
Testo completoAbstract (sommario):
Introdução: A infecção pelo vírus da Hepatite B (HBV) é um grande problema de saúde pública, uma vez que cerca de 257 milhões de pessoas em todo o mundo são acometidas pelo vírus. Mundialmente, devido ao grande movimento migratório, descrevem-se mudanças no perfil dos pacientes portadores de HBV. Desta forma, objetivamos caracterizar a população de pacientes portadores HBV atendidos no ambulatório A2MG404 de Hepatites Virais do HC-FMUSP. Métodos: Este foi um estudo retrospectivo descritivo de 617 novos pacientes com exames sorológicos positivos para HBV, em seguimento no ambulatório A2MG404 entre janeiro de 2005 e dezembro de 2015. Dados demográficos, epidemiológicos e clínicos foram obtidos de prontuários eletrônicos institucionais (SIGH-PRODESP, HCMED e ProntMed). A coleta e gerenciamento de dados foi realizada utilizando o software on-line REDCap (V6.16.4). A análise estatística foi realizada utilizando o software R (V3.3.0). O teste de Shapiro-Wilk foi utilizado para testar a normalidade dos dados; dados não paramétricos foram comparados utilizando-se o teste de Wilcoxon-Mann-Whitney; as proporções entre populações foram comparadas utilizando-se o Teste Z. Foram considerados estatisticamente significativos valores de p < 0,05. Resultados: Foi observada predominância do sexo masculino (60,9%); mediana de idade de 48 anos; raça branca (70,8%) e nível de escolaridade baixo [ensino fundamental completo (37,4%)] entre os pacientes. A maioria deles eram brasileiros (93,5%), residentes no estado de São Paulo (98,4%), principalmente na cidade de São Paulo (63,6%). Pacientes residentes em outros estados do Brasil também foram atendidos no serviço (1,6%), bem como estrangeiros (6,5%). Coinfecção por HCV foi identificada em 7,8% dos pacientes; e por HIV em 1,3% destes. De base, 109/617 (17,66%) pacientes eram AgHBe positivo [infecção crônica: 42/617 (6,8%); hepatite crônica: 67/617 (10,8%)]; 350/617 (56,72%) pacientes eram AgHBe negativo [infecção crônica: 290/617 (47,0%); hepatite crônica: 60/617 (9,7%)]; 104/617 (16,9%) pacientes eram Anti-HBc Total e Anti-HBs positivos; 49/617 (8,0%) pacientes eram Anti-HBc Total isolado; e 5/617 (0,8%) pacientes eram portadores de perfil sorológico anômalo da hepatite B. Entre o início e término de seguimento foram observados diminuição significativa dos valores de ALT, AST, APRI, carga viral (p < 0,001), hemoglobina (p=0,007) e bilirrubina total (p=0,011), bem como aumento significativo de bilirrubina direta e INR (p < 0,001). O FIB-4 não apresentou diferença estatisticamente significativa no mesmo intervalo. A análise mostra que 30,3% dos pacientes receberam tratamento com antivirais, sendo Tenofovir (28,3%) o mais prescrito, seguido de Lamivudina (19,8%), Tenofovir+Lamivudina (19,8%) e Entecavir (19,2%). Entecavir apresentou a maior taxa de soroconversão de AgHBe (6/9; 66,66%), enquanto que Lamivudina apresentou a maior taxa para AgHBs (5/30; 16,66%). Tenofovir possui maior potencial para redução de carga viral, aumento de plaquetas e melhora de enzimas hepáticas do que Lamivudina e Entecavir (p < 0,05). No total, foram realizadas 5412 consultas médicas, sendo a maioria delas do tipo \"seguimento\" (85,8%). Faltas foram registradas em 11,9% das consultas médicas agendadas no período. Conclusões: A população atendida no serviço é heterogênea, com representação de diferentes sexos, etnias, faixas etárias e nacionalidades; ao menos 14 nacionalidades representadas, refletindo o fenômeno da migração observado globalmente. São necessárias ações educacionais para promoção da adesão aos cuidados médicos adequadosBackground: Hepatitis B virus (HBV) is a major public health problem with significant burden across all global regions, once they affect about 250 million people around the world. Worldwide, due to the great migratory movement, changes were described in the profile of patients with hepatitis B. In this way, we aimed to characterize the population of patients with chronic hepatitis B seen in the ambulatory A2MG404 of Viral Hepatitis of HC-FMUSP. Methods: This was a retrospective descriptive study of 617 new patients with positive serological tests results for HBV, followed up in the A2MG404 ambulatory between January 2005 and December 2015. Demographic, epidemiological and clinical data were obtained from institutional electronic medical records (SIGH-PRODESP, HCMED and ProntMed). Data collection and management was performed using REDCap online software (V6.16.4). Statistical analysis was performed using R software (V3.3.0). Shapiro-Wilk Test was used to test the normality of the data; non-parametric data were compared using Wilcoxon-Mann-Whitney Test; proportions among populations were compared using the Z-Test. Values of p < 0.05 were considered statistically significant. Results: Male predominance (60.9%); median age of 48 years; white race (70.8%) and low educational level (37.4%) was observed among the patients. Most of them were Brazilian (93.5%), living in the State of São Paulo (98.4%), mainly in the city of São Paulo (63.6%). Patients living in other Brazilian states were also assisted in the service (1.6%), as well as foreigners (6.5%). HCV coinfection were identified in 7.8% of patients; and HIV in 1.3% of these. At baseline, 109/617 (17.66%) patients were HBeAg positive [chronic infection: 42/617 (6.8%); chronic hepatitis: 67/617 (10.8%)]; 350/617 (56.72%) patients were HBeAg negative [chronic infection: 290/617 (47.0%); chronic hepatitis: 60/617 (9.7%)]; 104/617 (16.9%) patients were Total Anti-HBc and Anti-HBs positive; 49/617 (8.0%) patients were Anti-HBc Total isolated; and 5/617 (0.8%) patients had anomalous serological profile of hepatitis B. Significant decrease in ALT, AST, APRI, viral load (p < 0.001), hemoglobin (p = 0.007) and total bilirubin (p = 0.011); as well as significant increase of direct bilirubin and INR (p < 0.001) of patients were observed during the follow-up. FIB-4 score didn\'t present a statistically significant difference in the same interval. The analysis shows that 30.3% of the patients received antiviral treatment, being Tenofovir (28.3%) the most prescribed, followed by Lamivudine (19.8%), Tenofovir+Lamivudine (19.8%) and Entecavir (19.2%). Entecavir presented the highest HBeAg seroconversion rate (6/9; 66.66%), whereas Lamivudine presented the highest rate for HBsAg (5/30, 16.66%). Tenofovir has greater potential for viral load reduction, platelet increase, and hepatic enzymes normalization than Lamivudine and Entecavir (p < 0.05). In total, 5412 medical appointment were performed, most of them was classified as \"follow up\" type (85.8%). Absences were recorded in 11.9% of the medical appointments scheduled in the period. Conclusions: The population served in the service is heterogeneous, with representation of different genders, ethnicities, age groups and nationalities. In it, at least 14 nationalities are represented, reflecting the phenomenon of immigration observed worldwide. Educational actions are required to promote adherence to the necessary medical care for these patients
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Bourne, Alan. "Human resource management, employee attitudes and business performance in Post Office Ltd". Thesis, Aston University, 2007. http://publications.aston.ac.uk/10893/.
Testo completoAbstract (sommario):
Whilst a consistent link between the adoption of human resource management (HRM) practices by organisations and their performance has been confirmed by numerous studies, there is a need for greater understanding of why such effects occur. Recently, the attention of researchers has shifted towards understanding the so-called ‘black box’ linking HRM and business performance. This study focuses on this area of research by testing processes through which HRM may affect performance, in particular the process of HR implementation, mediation mechanisms, and fit with internal and external boundary conditions. This research was based on a sample of 136 Post Office branches in the UK and investigated the role of HR implementation, employee attitudes and competitive environment. The study revealed that HR implementation, a climate for service, job satisfaction and effective organisational commitment predicted independent measures of economic and service performance in branches. Employee attitudes moderated the relationship between implemented HRM and service performance, and both job satisfaction and commitment were found to mediate relationships between a climate for service and service performance. Finally, relative levels of competition faced by branches moderated the relationship between employee attitudes and sales. The findings demonstrate how the process of HR implementation, interactions with employee attitudes and moderation by external competition all influence the impact of HR systems on service and economic performance outcomes. These results illustrate the need for greater attention to processes of internal and external fit within HRM research in order to develop theory relating to why HR systems affect performance.
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Taube, Daniel, e Kave Bashiri. "Flexible office : Nya värden i traditionell bransch". Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-414698.
Testo completoAbstract (sommario):
Under det senaste årtiondet har ett antal aktörer som erbjuder gemensamma arbetsytor sett en kraftig global tillväxt. Denna tillväxt beror till stor del på att dessa aktörer erbjuder sina hyresgäster vissa aspekter som inte erbjuds inom traditionella hyreskontrakt. Ett exempel på detta är kortare avtalstid på uthyrbara ytor. En fråga som dyker upp i samband med detta är vad aktörens roll som förmedlare kan tillföra till hyresgäster som traditionella fastighetsägare inte kan göra själva. Majoriteten av tidigare forskning inom området illustrerar att gemenskap är det som ligger till grund för flexible office och coworking konceptets uppkomst, samt efterfrågas detta av hyresgäster. Denna studie lyfter fram faktorer utöver gemenskap som kan anses öka hyresgästernas värde. Hyresgäster till flexible office och coworking-aktörer är företag med personal, entreprenörer och enskilda individer. Denna studie har således i avsikt att undersöka vilka faktorer inom konceptet flexible office och coworking som bidrar till ett ökat värde för hyresgäster. Detta för att erhålla en djupare förståelse för vilka värden en förmedlare av kontor kan bidra till med flexible office och coworking koncept utöver vad traditionella hyreskontrakt kan. Vidare presenteras tidigare forskning inom områdena kundvärde, coworking och flexible office. En enkel analysmodell presenteras för att klargöra relationen mellan kundvärde och vilka värdeskapande faktorer som bidrar till en ökning av detta. De framtagna faktorerna är pris, anpassningsbarhet, kvalité, utrustning, gemenskap samt miljö. Datainsamlingen för studien har skett i form av semi-strukturerade intervjuer med en flexible office aktör där sju respondenter med olika roller har intervjuats. Utifrån den teoretiska referensramen skapades en intervjuguide för att utforska hur en flexible office-aktör anser att de bidrar till sina hyresgästers ökade kundvärde. Vidare erhölls sekundärdata från enkäter, vilket hade skickats ut till den undersökta aktörens hyresgäster under föregående år. Datan har analyserats med hjälp av en innehållsanalys samt öppen kodning av återkommande begrepp. Resultaten av studien tyder på att samtliga faktorer inom analysmodellen ökar kundvärdet för hyresgästerna. Dock synliggörs det tecken på att olika faktorer ökar kundvärdet olika mycket. Tolkningen har gjorts att anpassningsbarhet genomsyrar samtliga faktorer och därav anses anpassningsbarhet som den faktor vilket ökar kundvärdet mest inom ramen av denna studie. Genom att vara anpassningsbar inom alla faktorer ökar kvalitén på tjänsten som erbjuds, vilket i sin tur leder till högre kundvärde.A new way of working that has been found to be sought after is work within shared workspaces. This study examines different factors that are considered to increase customer value within a quickly emerging phenomenon labelled flexible office and coworking. These factors are price, quality, adaptability, community, environment and equipment. The purpose of this study is to get a deeper understanding of what a flexible office organization can offer to their tenants that a traditional office lease cannot. While most of the prior studies within this field focused on the growth and the community aspect of the phenomenon, this paper studies why the growth occurred by examining how customer value is created with the concept. This is done by analysing the factors that provide value to the customer and to identify if these factors are present within a flexible office organization.
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Page, Thomas O’Hara. "A formative program evaluation of a disability services office". Thesis, Wichita State University, 2008. http://hdl.handle.net/10057/2012.
Testo completoAbstract (sommario):
A qualitative investigation of the Wichita State University (WSU) Office of disability services produced a program model with one proximate outcome (providing quality services to disabled students). This paper reports the program description revealed by the qualitative investigation and details the implementation and results of a quantitative survey instrument. The survey was designed to provide program monitoring information with regard to student perception of service quality. Findings include input monitoring information, information regarding student knowledge of the services available and satisfaction information. A factor analytic solution is detailed.Thesis (M.A.)--Wichita State University, College of Liberal Arts and Sciences, the Program of Liberal Studies
Includes bibliographic references (leaves 52-56)
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Page, Thomas O'Hara Burdsal Charles. "A formative program evaluation of a disability services office". A link to full text of this thesis in SOAR, 2008. http://hdl.handle.net/10057/2012.
Testo completoAbstract (sommario):
Thesis (M.A.)--Wichita State University, College of Liberal Arts and Sciences, the Program of Liberal Studies.Copyright 2008 by Thomas O⁰́₉Hara Page. All Rights Reserved. Includes bibliographical references (leaves 52-56).
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Sangtakoeng, Lt Kasemsak. "An examination of administrative management problems facing the royal Thai army audit office". DigitalCommons@Robert W. Woodruff Library, Atlanta University Center, 1988. http://digitalcommons.auctr.edu/dissertations/3110.
Testo completoAbstract (sommario):
The main purpose of this paper is to examine the problems facing the Audit Office of the Royal Thai Army. This study is significant because it attempted to examine selected major problems that plague the army as a .whole and the Audit Office in particular. The problems, namely, (a) lack of adequate staffing, (b) inefficient inter-unit communication, and (c) poor record keeping systems go into the very heart of the smooth operations of any organization.
The major findings are that the lack of a large pool of qualified university graduates and poor salaries have prevented the army as a whole, and the Audit Office in particular from attracting such personnel into its ranks. In addition, the communication delays caused by seeking approval for clearances as well as the dependence on obsolete technology have impacted negatively on the audit process.
The main sources of information for this study were obtained from participant observation and reliance on a variety of secondary data that included books, journals, and documents from the Royal Thai Army.
32
Scanlon, James Jon. "The role of the chief information officer in the contemporary university". CSUSB ScholarWorks, 1989. https://scholarworks.lib.csusb.edu/etd-project/506.
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Riccio, Steven J. "Government and administrative practices in occupational training". Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1998. http://www.kutztown.edu/library/services/remote_access.asp.
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Espinosa, Angela Maria. "Strategic information systems at the Colombian President's Office (1990-1992) : a managerial cybernetic approach". Thesis, Aston University, 1994. http://publications.aston.ac.uk/10808/.
Testo completoAbstract (sommario):
This research studies the issue of using strategic information technology for improving organisational effectiveness. It analyses different academic approaches explaining the nature of information systems and the need organisations feel of developing strategic information systems planning processes, to improve organisational effectiveness. It chooses Managerial Cybernetics as the theoretical foundation supporting development of a "Strategic Information Systems Planning" Framework, and uses it for supporting the analysis of a documented story about the process lived by the Colombian President's Office, in 1990-1992. It argues that by analysing the situation through this new analysis framework we may enlighten some previously unclear situations lived, and not yet properly explained through other approaches to strategic information systems planning. The documented history explains the organisational context and strategic postures of the Colombian President's Office and the Colombian Public Sector, at that time, as well as some of the strategic information systems defined and developed. In particular it analyses a system developed jointly by the President's Office and the National Planning Department, for measuring results of the main national development programmes. Then, it reviews these situations, in the light of the new framework and presents the main findings of the exercise. Finally, it analyses the whole research exercise, the perceived usefulness of the chosen frameworks and tools to enlighten the real situations analysed that were not clear enough, and some open research paths to follow for future researchers interested in the issue.
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Peyronne, Denis. "L'incidence de la qualite de la victime sur la responsabilite administrative". Toulon, 2000. http://www.theses.fr/2000TOUL0024.
Testo completoAbstract (sommario):
Le droit de la responsabilite administrative se caracterise par la multiplicite des fondements et la diversite des systemes qu'il met en place pour reparer les dommages subis par les victimes. Depuis toujours la doctrine s'emploie a cerner ces differents fondements et systemes en s'efforcant d'identifier le ou les parametres qui les influenceraient. Parmi toutes les theories proposees, celle fondee sur la qualite de la victime est certainement la plus remarquable. Elaboree dans les annees cinquante par les professeur benoit et moreau, elle affirme que les fondements et les systemes de responsabilite varient en fonction de la qualite de la victime, c'est a dire de sa position par rapport au service public auteur du dommage : le principe d'egalite gouvernant la responsabilite administrativeserait rompue a un niveau different selon que la victime a la qualite d'usager, de tiers, de collaborateur occasionnel, d'agent public. . . . . . Notre etude vise a demontrer que la qualite de la victime n'est en fait qu'un parametre ponctuel d'incidence sur le droit de la responsabilite administrative; d'autres parametres, nombreux et varies, influencent le juge administratif et releguent frequemmentla qualite de la victime a l'arriere-plan ou meme entrainent son rejet pur et simple. Ainsi un fondement ou un systeme de responsabilite administrative n'est pas obligatoirement attache a une qualite bien particuliere de victimes. De plus, notre etude s'attache a montrer que la qualite de la victime n'est pas forcement un parametre lie a la position de la victime par rapport au service public, mais est souvent apprehende par le juge comme la qualite intrinseque de la victime, telle que sa profession, sa receptivite personnelle au dommage. . . . La qualite de la victime comprise comme qualite intrinseque a de ce fait une incidence reelle sur l'appreciation du prejudice par le juge administratif.
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Smith, Heather Alison. "User perceptions of technology and the office". Thesis, London Metropolitan University, 1995. http://repository.londonmet.ac.uk/3276/.
Testo completoAbstract (sommario):
There appears to be a lack of research into user perceptions of technology and the office. Five studies of user perceptions of technology and the office were completed using questionnaires devised by the author (Studies 1-3), evaluation of videos produced by manufacturers (Study 4), and content analysis of media articles about computer-based technology (Study 5). In Study 1 eight factors were identified: information-handling, human contact, paper-handling, financial security, communication, technology, work, and health preservation. These factors reflected key features mentioned by respondents and accounted for 80.4% of the variance. In Study 2 subjects perceived that they would choose technology significantly more often than non-technology for document preparation, information management, and communication, and non-technology significantly more often than technology for decision-making. In Study 3 it was found that users and the computer industry seem to share broadly similar views of the nature of the Ideal Office’. However, while users appeared to emphasize an enhanced version of existing systems current developments seem to have the potential to create radical changes in the way people work and live. In Study 4 evaluation of video presentations about two prototype computer systems suggested that user perceptions could be deployed to evaluate the suitability of computer systems for application in different situations. In Study 5 content analysis of media portrayal of the computer industry supported the idea that the perceptions of technology and the office held by both users and the computer industry can also be categorised according to the eight dimensions identified above - thus, showing some convergence between the findings of different studies using different methodological approaches. However, whereas the users regarded all the dimensions as of broadly similar importance, the computer industry as represented by journalists appeared to regard technical details and financial issues as paramount. The thesis highlights the role of understanding user perceptions when evaluating technology and considering office work.
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Dumont, Gilles. "La citoyenneté administrative". Paris 2, 2002. https://hal.archives-ouvertes.fr/tel-01292880.
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Burton, James Michael Crowther. "The history of the British Meteorological Office to 1905". Thesis, n.p, 1988. http://ethos.bl.uk/.
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Lundqvist, Catharina, e Madelene Sahlander. "Lean tillämpat på operativt inköp". Thesis, Tekniska Högskolan, Högskolan i Jönköping, JTH, Industriell organisation och produktion, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-28105.
Testo completoAbstract (sommario):
Syfte – Syftet med denna studie är att undersöka tillämpbarheten av Lean på operativt inköp samt undersöka hur detta kan tillämpas på ett tillverkande företag som arbetar med Lean i produktionen. För att besvara syftet har det brutits ned i ett delmål och en frågeställning. Delmål: Att undersöka tillämpbarheten av Lean på operativt inköp Frågeställning: Hur kan Lean tillämpas på operativt inköp på ett företag som arbetar med Lean i produktionen? Metod – Litteraturstudier genomfördes inom områdena inköp och valda Leankoncept för att samla in teori som möjliggjorde uppfyllandet av studiens delmål. En fallstudie genomfördes för att samla in empiri som sedan jämfördes med delmålet för att besvara studiens frågeställning. Empiri samlades in genom samtal, intervjuer, dokumentstudier och observationer. Resultat – Företag som arbetar med Lean i produktionen kan tillämpa Lean på operativt inköp för att effektiviseras. Operativt inköp är en transaktionsbaserad process med information som värdeflöde. Operativt inköp bör effektiviseras i syfte att skapa ett så värdeadderande flöde som möjligt. Genom att utgå från de fyra grundområdena Filosofi, Processer, Medarbetare och partners samt Problemlösning i Lean och de tillhörande 14 principerna, skapas ett helhetsperspektiv och riktlinjer som lyfter förbättringsområden. För att realisera de 14 principerna bör metoder och verktyg anpassas efter avdelningens förutsättningar och mål. Minskade processtider för inköpsärenden, ökad flexibilitet bland inköpare och minskad stress är resultat av framgångsrikt tillämpande av Lean på operativt inköp. Implikationer – Studiens syfte var inte att skapa ett nytt Leankoncept utan att undersöka vad inom Lean som kan tillämpas på operativt inköp för att effektiviseras. Teori inom området är nästintill obefintligt och utförandet av studien har bidragit med ny kunskap om Lean tillämpat på operativt inköp. Begränsningar – Resultatet påverkas av hur länge företag arbetat med Lean i produktionen innan Lean tillämpas på operativt inköp. Genomförande av en flerfallstudie, istället för en enfallstudie, hade gett ett mer generaliserbart resultat för företag att använda sig av med likartade förutsättningar som fallföretaget. Nyckelord – Lean Administration, Lean Office, Lean Produktion, Lean Service, operativt inköp, effektivitetPurpose – The purpose of this study is to investigate the applicability of Lean in operational purchasing and examine how it can be applied to a manufacturing company that is working with Lean in the production. To fulfill the purpose it has been broken down into one objective and one problem statement. Objective: Investigate the applicability of Lean on operational purchasing Problem statement: How can Lean be applied on operational purchasing in a company that works with Lean in the production? Method – Literature studies were conducted in the areas of purchasing and selected Lean Concepts to collect the theory that made it possible to answer the sub-target of the study. A case study was conducted to compare the empirical data and theory to answer the problem statement. Empirical evidence was gathered through conversations, interviews, document studies and observations. Findings – Companies working with Lean production can apply Lean on operational purchasing in order to make it more efficient. Operational purchasing is a transaction-based process with information as its value stream and operational purchasing should be streamlined in order to create as much value in the value-flow as possible. The fundamental areas in Lean are Philosophy, Processes, People and Partners, and Problem Solving and through the associated 14 principles create an overall perspective and guidelines that highlights areas for improvement. To fulfill the 14 principles, chosen methods and tools should match the department's conditions and goals. Reduced processing times for purchasing cases, increased flexibility among purchasers and reduced stress are the result of the successful application of Lean on operational purchasing. Implications – The study's purpose was not to create a new Lean concept, but to investigate what in Lean can be applied to operational purchasing to create efficiency and effectiveness in the department. Theory in the area is virtually non-existent and the execution of the study has contributed to new knowledge about Lean applied to operational purchasing. Limitations – The result is affected by how long companies have worked with Lean production before Lean is applied to operational purchasing. The use of a multi-case study, rather than a one-case study, had given a more generalizable result for companies that have the same conditions as the case company. Keywords – Lean Administration, Lean Office, Lean Production, Lean Service, operational purchasing, efficiency, effectiveness
40
Graham, Wesley. "The Speaker of the National Assembly: ways to strengthen and enhance the independence of the Speaker's office". Master's thesis, University of Cape Town, 2016. http://hdl.handle.net/11427/20867.
Testo completoAbstract (sommario):
The main intention of this paper is to ascertain whether the Speakership and Parliament are involved in a symbiotic relationship. This paper will assess whether a weak incumbent will have an adverse effect on the NA thereby weakening the capacity of the NA itself.
41
Wan, Shun-leung. "An analysis of the implementation of the public sector reform in Hong Kong : a case study of the executive officers' response to the reform at a typical government department /". Hong Kong : University of Hong Kong, 1996. http://sunzi.lib.hku.hk/hkuto/record.jsp?B17507376.
Testo completo
42
Fabre, Alibert Véronique. "La decentralisation et les services publics culturels". Reims, 1991. http://www.theses.fr/1991REIMD002.
Testo completoAbstract (sommario):
Malgre une mise en oeuvre et un champ d'application limites, la decentralisation culturelle institutionnelle engagee depuis 1986 suscite une nouvelle dynamique de l'action culturelle des collectivites territoriales. Cette derniere se traduit par un accroissement des responsabilites et des initiatives des communes des departements et des regions. Neanmoins, les interventions culturelles des collectivites locales supposent que des moyens materiels, humains soient effectivement enga-ges. Pour autant, la reussite de la decentralisation exige une nouvelle logique d'intervention des collectivites publiques qui reside tout a la fois dans le developpement d'une cooperation inter-institutionnelle et dans le redeploiement des missions de l'etatThe 22 july 1983's statute organizes a limited decentralization as regards the cultural public services in france. However, this institutional change in local government gives rise to a new movement in cultural action. To be success full this reform needs a general partnership between all the local authorities as well as a new concept of the state's functions in this matter
43
Westin, Mikael, e Mikael Gärdström. "En gång officer - alltid officer : En studie om reengagering av yrkesofficerare i Försvarsmakten". Thesis, Högskolan i Halmstad, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-45188.
Testo completoAbstract (sommario):
Denna studie syftar till att skapa förståelse för hur avgående yrkesofficerares möjligheter till en reengagering i Försvarsmakten kan öka. Arbetsmarknaden präglas i dag av en personell rörlighet mellan företag och organisationer samt de individuella kraven på utvecklingsmöjligheter och meningsfullhet är höga. Om en organisation kan anpassa sig till dessa förhållanden kan en återbetalning i form av ny kompetens och engagemang komma att ske genom reengagering. Med reengagering menar vi en avgående yrkesofficer som åter tjänstgör i Försvarsmakten som tidvis tjänstgörande reservofficer, tjänstgöring i internationell tjänst, eller åter som kontinuerligt tjänstgörande yrkesofficer.Studiens resultat visar att validering av civil kompetens, tillgängliggörande av lediga yrkesofficersbefattningar och ett positivt avslut på en anställning ökar möjligheterna till en reengagering. Att erbjuda reservofficersavtal, tillgång till ett personligt nätverk eller medlemskap i alumninätverk vid avgången ökar möjligheterna ytterligare. Andra faktorer som ökar möjligheterna är personlig och dynamisk arbetsgivarkontakt samt att på ett personligt plan erbjuda anställning. Slutligen, och inte minst, ser vi att individens starka identitetskänsla som yrkesofficer i Försvarsmakten är en central och attraherande faktor: En gång officer - alltid officer!Denna kvalitativa, intervjubaserade och induktiva studie bidrar till ökad förståelse för faktorer som påverkar en återanställning i en försvarsmaktskontext. Studien bidrar vidare till ökad förståelse för de kulturella band som en organisation och dess deltagare kan ha till en individ och hur banden kan få individen att återvända till sin tidigare arbetsgivare.This study aims to create an understanding of how, military officer´s departing, possibilities for re-engagement could be strengthened. Today’s labor market is incused by high movement of personnel between organizations and by high individual demands on potentiality and meaningfulness with employment. If an organization manages to adapt to these circumstances it could enjoy a refund in new knowledge and dedication that comes with a re-engagement. With a re-engagement we refer to a former military officer who, now working outside the Armed Forces returns to continuous service, international service or occasional service.The results of the study show that validating civil competence, making available jobs visible and searchable, and striving for a positive departure when quitting, increases the possibilities for a re-engagement. When offered an opportunity to serve as an officer in the reserve and given access to an alumni network when quitting, possibilities for a re-engagement increases further. Additional factors that strengthen possibilities are personal and dynamic working relations and personally addressed job offers. Finally, but not least, the strong sense of identity that is inherent with military officers is a fundamental and attractive factor: Once an officer – always an officer!This qualitative, interview based and inductive study contributes to increased knowledge on factors that have an impact on re-engagement in a military context. The study further increases understanding of cultural ties between an organization and individuals and how these ties may affect a person's choice to return to a former employer.
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Alves, Márcio Oliveira. "Software and administration of people: a study or how tecnology for accoutants in its companiers or accoutants office". Universidade de Taubaté, 2004. http://www.bdtd.unitau.br/tedesimplificado/tde_busca/arquivo.php?codArquivo=43.
Testo completoAbstract (sommario):
It has been aimed to understand the types of resistance that take accountants in the city of São José dos Campos to outsource or reject softwares of people administration in their companies or offices of accounting services. A questionnaire was applied to a random sample of 69 accountants. Analyses of contents and descriptive statistics were used for the interpretation of informerss speeches and of the relationships among some basic variousnesses. Among the meaningful results we can find:1=Majority of the informers belong to the male gender, is married and aged between 30 and 50 years; about school background, majority is graduated from Accounting Schools. 2- According to CRC
classification, majority owns small or medium offices, only 8.8% of informers classify their companies as big offices. 3- Although a good part makes use of people administration
softwares, 16.1% do not believe they are developed to improve their accounting services management and 28.9% have not seen any satisfactory result in using them in their companies.4- The resistances identified were: Lack of knowledge with specific tools for people and client administration, use of accounting packages by legal requirement for fiscal services, although there are resistances to administration tools specific for people
administration. It has been concluded that the informers, rarely or sometimes suffer with the level of cultural resistance, making it difficult for organizational changes necessary to be adopted.Objetivou-se compreender os tipos de resistências que levam os contabilistas, inscritos na SESCON no município de São José dos Campos, a secundarizarem ou rejeitarem os softwares de gestão de pessoas em suas empresas ou escritórios de serviços contábeis. Aplicou-se um questionário a uma amostra aleatória de 69 contabilistas. Análises de conteúdo e estatística descritiva foram utilizadas para a interpretação das falas dos informantes e das relações entre algumas variáveis básicas. Entre os resultados significativos encontram-se: (1) a maioria dos informantes pertence ao gênero masculino, é casada e encontra-se na faixa etária de 30 ao 50 anos; quanto à escolaridade, a maioria é graduada em Ciências Contábeis. (2) Segundo a classificação do CRC, a maioria possui pequenos escritórios ou escritórios de porte médio, apenas 8,8% dos informantes classificam sua empresa como grande escritório. (3) Embora boa parte faça uso dos softwares de gestão de pessoas, 16,1% não acreditam que eles sejam desenvolvidos para melhorar o gerenciamento das empresas contábeis e 28,9% não têm verificado qualquer resultado satisfatório no uso em sua própria empresa. (4) As resistências identificadas foram falta de conhecimento em ferramentas específicas para a gestão de clientes internos e o uso de pacotes contábeis, por exigência legal no que se refere aos serviços de notas fiscais, embora haja resistências às ferramentas administrativas, específicas para a gestão de pessoas. Conclui-se que os informantes, embora conheçam as ferramentas e as utilizem pouco ou às vezes, sofrem com o nível de resistência cultural, dificultando as mudanças organizacionais necessárias para que possam ser adotadas.
45
Brennan, Deborah Lee. "Reinventing customer service at veterinary services' Miami Animal Import Center". Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1997. http://www.kutztown.edu/library/services/remote_access.asp.
Testo completoAbstract (sommario):
Thesis (M.P.A.)--Kutztown University of Pennsylvania, 1997.Source: Masters Abstracts International, Volume: 45-06, page: 2934. Abstract precedes thesis as preliminary leaves 2-3. Typescript. Includes bibliographical references (leaves 39-47).
46
Yusoff, Malek Shah. "Development and impact of administrative reform in the Malaysian public services". Thesis, University of Exeter, 1994. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.260840.
Testo completo
47
Yardley, E. B. "Teenage mothers' experiences of stigma and formal support services". Thesis, Aston University, 2007. http://publications.aston.ac.uk/10890/.
Testo completoAbstract (sommario):
This research has two focal points: experiences of stigma and experiences of formal support services among teenage mothers. Twenty teenage mothers were interviewed in depth, ten from a one-to-one support service, and ten from a group based support service. Contributions to knowledge consisted of the following. First, regarding experiences of stigma, this research integrated concepts from the social psychology literature and established the effects of stigma which are experienced by teenage mothers, offering reasons for the same. Additionally, further coping mechanisms in response to being stigmatized were discovered and grouped into two new headings: active and passive coping mechanisms. It is acknowledged that for a minority of participants, stigma does have negative effects, however, the majority experiences no such serious negative effects. Secondly, regarding experiences of support services, this research was able to directly compare one-to-one with group based support for teenage mothers. Knowledge was unearthed as to influential factors in the selection of a mode of support and the functions of each of the modes of support, which were categorised under headings for ease of comparison. It was established that there is indeed a link between these two research foci in that both the one-to-one and group based support services fulfil a stigma management function, in which teenage mothers discuss the phenomenon, share experiences and offer advice to others. However, it was also established that this function is of minor importance compared to the other functions fulfilled by the support services.
48
Brennan, Timothy J. "Aligning Investigative and Enforcement Services (IES) with the Government Performance and Results Act". Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1999. http://www.kutztown.edu/library/services/remote_access.asp.
Testo completoAbstract (sommario):
Thesis (M.P.A.)--Kutztown University of Pennsylvania, 1999.Source: Masters Abstracts International, Volume: 45-06, page: 2934. Typescript. Abstract precedes thesis as 2 preliminary leaves. Includes bibliographical references (leaves 59-66).
49
Génovèse, Marc. "La responsabilité des services de secours". Nice, 1999. http://www.theses.fr/1999NICE0026.
Testo completoAbstract (sommario):
L'étude de la responsabilité des services d'incendie et de secours ne relève-t-elle pas du paradoxe? Rechercher les conditions et principes qui déterminent cette responsabilité, c'est avant tout admettre que ce service, indispensable à la cohésion sociale, puisse être défaillant. Le sauveteur peut alors prendre les traits du responsable. La présente thèse démontre qu'au delà des mécanismes généraux de la responsabilité administrative, il existe un véritable droit de la responsabilité des services d'incendie et de secours. Fortement imprégnée des principes qui regissent la police administrative, la responsabilité des services d'incendie dégage un particularisme qui résulte notamment de deux facteurs. Le premier est lié aux conditions mêmes de l'intervention du service. Les soldats du feu opèrent souvent dans des conditions difficiles et au rythme de l'urgence. S'ils doivent tout mettre en oeuvre pour stopper la progression du sinistre ou porter secours aux victimes, ils demeurent etrangers au dommage initial. C'est pour cela que leur responsabilité est nécessairement limitée et a longtemps été soumise à l'exigence d'une faute lourde avant de s'inscrire dans le mouvement général qui tend à l'abandon de celle-ci. Moralisatrice, la faute a par ailleurs une fonction pédagogique pour les sapeurs. Le second facteur trouve sa source dans l'organisation complexe des services d'incendie. La diversité des acteurs et des personnes publiques qui en ont la charge influence directement l'elaboration et l'application des régies et principes qui gouvernent la matière. La détermination du patrimoine débiteur en constitue une illustration significative. Au travers de cette diversité, l'etude confirme l'institution d'un véritable service public qui s'accommode mal des solutions juridiques réservées à l'activité de police et se manifeste dans l'opposition entre les critères fonctionnel et organique. Avec la responsabilité des services d'incendie et de secours, le caractère prétorien du droit administratif prend toute sa dimension et s'affirme comme un véritable droit de la réparation. Enfin, cette thèse apporte la démonstration que les services d'incendie méritent l'attention des juristes et présentent un vaste champ d'exploration. Elle s'inscrit, à ce titre, dans une dynamique récente qui a désormais ouvert au "plus beau des services publics" les portes de l'Université.
50
Bond, Jennifer. "Quality improvement in professional local government services : a longitudinal study". Thesis, Aston University, 2001. http://publications.aston.ac.uk/10751/.
Testo completoAbstract (sommario):
This sustained longitudinal study, carried out in a single local authority, investigates the implementation of a Total Quality Management (TQM) philosophy in professional local government services. At the start of this research, a large majority of what was written about TQM was polemical and based on limited empirical evidence. This thesis seeks to provide a significant and important piece of work, making a considerable contribution to the current state of knowledge in this area. Teams from four professional services within a single local authority participated in this research, providing the main evidence on how the quality management agenda in a local authority can be successfully implemented. To supplement this rich source of data, various other sources and methods of data collection have been used: 1) Interviews were carried out with senior managers from within the authority; 2) Customer focus groups and questionnaires were used; 3) Interviews were carried out with other organisations, all of which were proponents of a TQM philosophy. A number of tools have been developed to assist in gathering data: 1) The CSFs (critical success factors) benchmarking tool; 2) Five Stages of Quality Improvement Model. A Best Practice Quality Improvement Model, arising from an analysis of the literature and the researcher's own experience is proposed and tested. From the results a number of significant conclusions have been drawn relating to: 1) Triggers for change; 2) Resistance of local government professionals to change 3) Critical success factors and barriers to quality improvement in professional local government services; 4) The problems associated with participant observation and other methodological issues used.