Bibliografie tematiche / Office of Administrative Services

Letteratura scientifica selezionata sul tema "Office of Administrative Services"

Autore: Grafiati
Pubblicato: 26 luglio 2024

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Articoli di riviste sul tema "Office of Administrative Services"

1

Noviana Djou, Sitti Husna, Darman Darman e Celsi Kuku. "The Effect of Administrative Service Quality and Officer Responsiveness on Service Satisfaction". West Science Business and Management 1, n. 05 (31 dicembre 2023): 588–494. http://dx.doi.org/10.58812/wsbm.v1i05.527.

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Abstract (sommario):
This research was conducted to determine the quality of administrative services and officer responsiveness to the service satisfaction of the Bakida Village Office in Gorontalo. The sampling technique used was Accidental Sampling by determining 76 respondents. The research method uses quantitative descriptive with the Statical program for socian science (SPSS). The results of this study show that the Quality of Administrative Services and Officer Responsiveness significantly affect Service Satisfaction at Village Offices with a calculated F value of 103,706, with the number of influences of 0.737 or 73.7%. The quality of administrative services has a significant effect on Service Satisfaction at the Village Office with a calculated value of 3,445, Officer Responsiveness has a significant effect on Service Satisfaction at the Village Office with a calculated value of 6.412.
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2

Jamaluddin, Jamaluddin, Sitti Anugrah Nur e Muh Darwis. "Effectiveness of Office Administration Governance in Improving the Quality of Administrative Services". Pinisi Journal of Education and Management 2, n. 2 (30 agosto 2023): 229. http://dx.doi.org/10.26858/pjoem.v2i2.53525.

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Abstract (sommario):
The effectiveness of administrative governance in improving the quality of administrative services. This research aims to determine the effectiveness of office administration governance in improving the quality of administrative services at the Bone Village office, Bajeng District, Gowa Regency. This type of research is descriptive research using qualitative methods and approaches to determine the effectiveness of office administration governance in improving the quality of administrative services at the Bone Village office, Bajeng District, Gowa Regency. The number of informants in this study was 3 people, namely 1 head of the administration sub-division, and 1 financial staff employee. 1 from the administrative department. The data collection techniques used are the observation method, interview method, and documentation method. The data analysis techniques used by researchers are data reduction techniques, data presentation, conclusions, and verification. The results of this research show that the achievement of service targets can be realized well, leadership abilities and human resources are quality provide excellent service in providing services, and overcome problems experienced. This research can be used as a reference in improving the quality of administrative services by using the latest indicators to determine the effectiveness of office administration governance, which is different from previous research which still used previous indicators to measure the effectiveness of office governance in improving the quality of administrative services
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Made Wijayati, Ni Luh, Anak Agung Ayu Mirah Kencanawati, I. Wayan Siwantara e I. Wayan Sukarta. "OFFICE ADMINISTRATION EFFICIENCY OF GOVERNMENT OFFICES IN INDONESIA". International Journal of Education and Social Science Research 06, n. 05 (2023): 259–64. http://dx.doi.org/10.37500/ijessr.2023.6516.

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Abstract (sommario):
The efficiency of the administrative offices at the government office in Indonesia indication has not been effective. Moving on from the problems encountered is the lack of utilization of human resources employee, inadequate facilities and budget are still minimal. The purpose of this study was to determine how the efficiency of office administration at the government office in Indonesia. Research using qualitative methods. The informants as many as eight employees in the District Government Officials Namely Subscript Head, Secretary of Sub district Head, Head of Divisions, 2 Head of Section, and 2 Staff / implementers. Collecting data with interview techniques; while the data were analysed using qualitative analysis techniques interactive model. Based on the results of the study it can be concluded: (1) The efficiency of the administrative offices at sub-district Office in Indonesia are generally good, but not maximum views of the realization of the achievements of the realization of the budget, the utilization of human resource potential employees as competence, use of facilities / infrastructure and equipment and supporting facilities, and the mechanisms and procedures for the implementation of an office job. (2) Programs and activities of the work administration services that have been defined in the planning of the work or performance at each fiscal year can generally be carried out and the realization of the results is good, but not optimally. This means that the use of resources in the implementation of the office administration services can provide unsatisfactory.
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4

Rambitan, Virginia Mauren, Benu Olfie L. S. e Ellen G. ,. Tangkere. "121 ADMINISTRASI PENYULUHAN PERTANIAN PADA KELOMPOK TANI DI KECAMATAN TABUKAN UTARA KABUPATEN KEPULAUAN SANGIHE". AGRI-SOSIOEKONOMI 12, n. 2 (11 maggio 2016): 121. http://dx.doi.org/10.35791/agrsosek.12.2.2016.12279.

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This study aims to determine the condition of the agricultural extension services administrative completeness of of farmer groups in the Sub-district of North Tabukan, Sangihe Islands District. The study lasted for 3 (three) months starting from January 1 to April 1 in 2016. Sampling method on two farmer groups in Tabukan North Sub-district done by purposive sampling. The first farmers group office located in Talolang Village near to the office of BP3K and the second farmer group located in Lenganeng Village far from BP3K. The asumption of this research is the farmer group near BP3K office more easily and quickly to obtain information from the agriculture extension service officer, than the farmer groups away from BP3K office. Data collection method in this study is survey method. The data used are primary data obtained from interviews, based on a list of questions, with the core committee Farmers Group (Chairman, Secretary, and Treasurer). The analysis method used in this research is qualitative descriptive analysis using criteria 1 (No Good), 2 (less good), 3 (Good). Data generated to determine the completeness of the administrative and financial administration at the farmer groups. The results of the study on two groups of farmers which Farmers Group Sengkanaung in Talolang Village and farmer groups Lestari 2 in Lenganeng Village shows that administrative of activities and financial administration of farmer groups Lestari 2 Lenganeng all fittings administration books categorized good (3) because of the activity, together with the board members, and members of the extension of farmer groups in conducting all activities. Administrative and financial administration in farmer groups Sengkanaung in Talolang Village not go well and not considered either (1) because there is no cooperation among the members of farmer groups, as well as between members of the farmer group with the agricultural extension services officer, as well as lack of knowledge and lack of guidance and advocacy for farmers' groups about the completeness of the administrative and financial administration. This conclude that the distance of location between farmer group office and the office of BP3K tend not affect the completeness of the administrative and financial work.
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Subandi, Subandi, e Agus Sukristyanto. "PERFORMANCE OF ADMINISTRATIVE SERVICES IN THE DISDUKCAPIL CITY OF SAMARINDA". dia 20, n. 02 (3 agosto 2022): 221–29. http://dx.doi.org/10.30996/dia.v20i02.7026.

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Abstract (sommario):
The purpose of this study is to find out and describe the performance of administrative services in the Samarinda City Disdukcapil (Department of Population and Civil Registration) and find out and describe the supporting factors and inhibiting factors in the performance of administrative services in the Samarinda City Disdukcapil. Data were analyzed descriptively. The results showed that the performance of administrative services in the Samarinda City Population Office was known from several things. First, productivity, where every day there are always people who manage population administration in the Samarinda City Population Office. The Samarinda Disdukcapil is fully committed so that it completes the service in accordance with the existing tempo. The second is the quality of service where the Samarinda City Disdukcapil makes full efforts so that it provides quality services to the community. The population administration services of the Samarinda City Population Office are included in the great category of excellent. This is based on an assessment from the central government. The third is responsiveness, where the people of Samarinda City give a positive response to the administrative services in the Samarinda City Disdukcapil. Fourth, ressonability in which population administration services in the Samarinda City Population Office are carried out in accordance with the principles of public service consisting of transparency, accountability, conditional, participatory, equal rights, and a balance of rights and obligations. The fifth is accountability, where the population administration service in the Samarinda City Population Office refers to the Surat Keputusan Kepala Dinas Kependudukan dan Catatan Sipil Kota Samarinda Nomor: 470/13.b/100.16 concerning the Establishment of Service Standards on the Types of Services of the Samarinda City Population and Civil Registration Service. The policy is considered consistent.
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Marvel, Mercy, e Mochammad Ryanindityo. "DIGITAL ADMINISTRATIVE SERVICES TO IMPROVE THE PERFORMANCE OF ADMINISTRATIVE SERVICES AT THE PALU IMMIGRATION OFFICE". Jurnal Abdimas Imigrasi 3, n. 2 (12 settembre 2022): 1–8. http://dx.doi.org/10.52617/jaim.v3i2.433.

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This research is about the effectiveness of using the Immigration Management Information System by the Class 1 Immigration Office in Palu in realizing the Immigration Trifunction. In this study, the reasons and factors underlying how to use SIMKIM at the Immigration Office Class 1 Palu in carrying out immigration duties and functions at the Immigration Office Class 1 Palu are analyzed. This study used the Forum Group Discussion (FGD) method, demonstrations, and evaluations in implementing the use of SIMKIM in the field. By analyzing the use of SIMKIM at TPI Soekarno Hatta, it is hoped that we can find out how the process was carried out, the obstacles and problems encountered. From the results of data processing from the results of the Forum Group Discussion (FGD), demonstrations, and evaluations, it can be concluded that the use of SIMKIM in the field seen from the immigration service function has been going quite well even though obstacles and problems often arise that cannot be resolved immediately so there is a need to improve quality HR, update hardware and software and harmonize policies with Standard Operating Procedures as well as software and hardware
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Prabadhi, Isidorus Anung, e Aqil Nayottama Ardraputra L. "DIGITAL ADMINISTRATIVE SERVICES TO IMPROVE THE PERFORMANCE OF ADMINISTRATIVE SERVICES AT THE PALU IMMIGRATION OFFICE". Jurnal Abdimas Imigrasi 3, n. 1 (4 marzo 2022): 9–16. http://dx.doi.org/10.52617/jaim.v3i1.429.

Testo completo
Abstract (sommario):
This research is about the effectiveness of using the Immigration Management Information System by the Class 1 Immigration Office in Palu in realizing the Immigration Trifunction. In this study, the reasons and factors underlying how to use SIMKIM at the Immigration Office Class 1 Palu in carrying out immigration duties and functions at the Immigration Office Class 1 Palu are analyzed. This study used the Forum Group Discussion (FGD) method, demonstrations, and evaluations in implementing the use of SIMKIM in the field. By analyzing the use of SIMKIM at TPI Soekarno Hatta, it is hoped that we can find out how the process was carried out, the obstacles and problems encountered. From the results of data processing from the results of the Forum Group Discussion (FGD), demonstrations, and evaluations, it can be concluded that the use of SIMKIM in the field seen from the immigration service function has been going quite well even though obstacles and problems often arise that cannot be resolved immediately so there is a need to improve quality HR, update hardware and software and harmonize policies with Standard Operating Procedures as well as software and hardware
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Rusnaedi. "Archives Effectiveness in Improving Administrative Services". Journal of Indonesian Scholars for Social Research 2, n. 2 (29 luglio 2022): 83–90. http://dx.doi.org/10.59065/jissr.v2i2.33.

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Abstract (sommario):
Archiving is very important in an organization, office, or government; archives provide information and a vehicle for documentation. Every employee in an organization, office, or government is required to work effectively and efficiently in supporting organizational goals; so that employees can work effectively, the quality and quantity must be to the organization's needs. This study uses a quantitative research approach. Furthermore, the data that is explored includes primary and secondary data. Data collection techniques through observation, interviews, and documentation. Data has been collected through questionnaires and processed manually with a card system. Based on the results of this processing, the data is tabulated into a frequency table to determine the level of the analyzed variables. The results showed that the effectiveness of archives in improving administrative services in Bulu-Bulu Village, Tonra District, Bone Regency, namely the procedure for creating archives in managing letters was good but had not used a letter sorting tool to sort letters, both incoming and outgoing letters, which made it easier for management to be faster and easier effective. In addition, the Bulu-Bulu Village Office still uses manual archive management but does not use electronics.
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Safrizal, Andi, e Nina Lelawati. "Analisis Persepsi Masyarakat Terhadap Kinerja Pelayanan Administrasi Pegawai Kantor Desa Kepada Masyarakat (Studi Kasus Di Kantor Desa Sukadana Tengah Kecamatan Sukadana Kabupaten Lampung Timur)". Jurnal Manajemen DIVERSIFIKASI 2, n. 2 (27 giugno 2022): 446–58. http://dx.doi.org/10.24127/diversifikasi.v2i2.1182.

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Employee performance in providing public services can be seen from several indicators including quality, quantity, timeliness, effectiveness and independence of employees while providing services. The purpose of this study was to analyze the community's perception of the performance of village office employees' administrative services to the community at the Sukadana Tengah Village Office, Sukadana District, East Lampung Regency. The research design is quantitative. The method used is the descriptive analytic method. The object of this research is the quality, quantity, effectiveness, independence and administrative services. This research activity was carried out at the Sukadana Tengah Village Office, Sukadana District, East Lampung Regency. The research population was residents of Central Sukadana Village, Sukadana District, East Lampung Regency with the number of samples taken as many as 96 respondents. Data collection techniques using questionnaires. The analytical tool used is data quality analysis and multiple linear regression analysis with SPSS program. The results showed that the quality, effectiveness, work independence had a positive and significant effect on employee administration services, while the quantity of work had no effect on administrative services. Simultaneously quality, quantity, effectiveness, and work independence simultaneously have a significant influence on administrative services. Keywords:​Quality, Quantity, effectiveness, work independence and Administrative Services
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Saryani, Saryani, Rohmawati Ningsih e Puspita Indah Sari. "Web-based Population Administration Service Information System In Kutabumi Tangerang Village". IAIC Transactions on Sustainable Digital Innovation (ITSDI) 2, n. 2 (15 dicembre 2020): 192–96. http://dx.doi.org/10.34306/itsdi.v2i2.137.

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Abstract (sommario):
The Kutabumi Kelurahan office is an office that carries out several activities to carry out government affairs, such as empowerment and service to the community. Population administration services are important in a government agency in the Kutabumi District Office. Problems that occur include the making of a request letter that is still semi-computerized using Microsoft Word and Microsoft Excel. So that the impact on services that are less effective and maximal to the needs of its residents. The system certainly has many weaknesses including the accumulation of paper and vulnerable to data loss because the data is not stored in the database. To improve the existing quality services at the Kutabumi Village Office, an administrative service system is needed so that administrative services are more effective and efficient. The analytical method used by researchers is the PIECES method (Performance, Informance, Economy, Control, Efficiency, Service). With this administration system, it can facilitate the process of requesting requirements regarding population administration and facilitate service staff in the process of population administration report activities.
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Più fonti

Tesi sul tema "Office of Administrative Services"

1

Adams, Vanessa. "Perceptions and expectations of regional office health employees regarding quality of internal head office services". Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/1967.

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Abstract (sommario):
Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2009.
ENGLISH ABSTRACT: The purpose of this thesis is to determine the perceptions and expectations of employees at regional offices about the service delivered to them by central head office. A further objective is to establish what employees at regional offices expect from head office, attempting thereby to establish the current position of the head office (perceived image) in relation to their expectations (ideal image). The method of data collection is quantitative with a survey design technique in the form of questionnaires to be completed by all employees at regional offices in order to assess their perceptions and expectations. The basis of the theoretical and legislative framework of this research is service delivery. It is within the context of service delivery that internal customer service within the organisation, in particular, is conferred. The legislative framework is also dedicated to Batho Pele and the eight principles to highlight public service delivery. These principles should equally be applied when it comes to internal customer service. The main findings from this study are that employees and the four regional offices per se have different perceptions and expectations about the internal service delivered by central head office. This must be taken cognisance of because perceptions can be the core element of most organisational behaviour and the expectations that employees hold is important for the morale and effectiveness of organisations. The following objectives were achieved: A review of the policies, documents and annual reports to determine to what extent the central head office delivers an internal service to the regional offices. An evaluation as to how internal service delivery is being perceived. An evaluation of the ideal central head office. Established the shortcomings of the current internal service being delivered. It is also recommended that future research can be to ascertain how those negative feelings impacts on job satisfaction and commitment to the organisation and how it affects employee turnover.
AFRIKAANSE OPSOMMING: Die doel van hierdie tesis is om die persepsies en verwagtinge van werknemers by die streekkantore, oor die diens wat aan hulle verskaf deur sentrale hoofkantoor, te bepaal. 'n Verdere doel is om vas te stel wat werknemers by die streekkantore verwag van hoofkantoor. Sodoende probeer om vas te stel wat die huidige stand van die hoofkantoor (waargenome beeld) in verhouding tot hul (werknemers) verwagtinge (ideaal beeld) is. Die metode van data-insameling is kwantitatief met 'n opname ontwerp in die vorm van vraelyste. Hierdie vraelyste sal deur alle werknemers by die streekkantore voltooi word, om hul persepsies en verwagtinge te assesseer. Die basis van die teoretiese en die wetgewende raamwerk van hierdie navorsing is dienslewering. Dit is binne die konteks van dienslewering wat interne kliënte diens binne die organisasie, in die besonder, toegeken word. Die wetgewende raamwerk is ook toegewyd aan die agt beginsels van Batho Pele en dus openbare dienslewering te versterk. Hierdie beginsels moet ook toegepas word wanneer dit kom by die interne kliënte diens. Die belangrikste bevindings van hierdie studie is dat die werknemers en die vier streekkantore as sulks het verskillende persepsies en verwagtinge oor die interne diens gelewer deur die sentrale hoofkantoor. Dit moet kennis geneem word want persepsies kan die kern element van meeste organisatoriese gedrag wees en die verwagtinge wat werknemers hou is belangrik vir die moraal en doeltreffendheid van organisasies. Die volgende doelwitte was bereik: „n Hersiening van die beleid, dokumente en die jaarlikse verslae om te bepaal tot watter mate die sentrale hoofkantoor „n interne diens aan die streekkantore lewer. „n Evaluering oor hoe interne dienslewering waargeneem word. „n Evaluering van die ideale sentrale hoofkantoor. Die tekortkominge van die huidige interne diens wat gelewer word is vasgestel. Dit word aanbeveel dat toekomstige navorsing toegewy word om vas te stel hoe negatiewe gevoelens impak op werkstevredenheid en verbintenis tot die organisasie en ook hoe dit werknemer omset beïnvloed.
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2

Price, Norman George. "The relationship of the Home Office and the Ministry of Labour with the Treasury Establishment Division 1919-1946 : an evaluation of contrasting needs". Thesis, London School of Economics and Political Science (University of London), 1991. http://etheses.lse.ac.uk/1101/.

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Abstract (sommario):
The thesis examines three Departments of the British Home Civil Service from 1919 to 1946: the Home Office, the Ministry of Labour and the Treasury Establishment Division. The study investigates the contrasting needs, in establishment terms, of an old "Secretary of State" department the Home Office, performing a largely regulatory role, with a new department the Ministry of Labour performing an administrative role, and the relationship of both over establishment matters with the Treasury. The study assesses the roles of individual Administrative Class civil servants in the three departments from the rank of Principal to Permanent Secretary: with particular reference to the relationships existing between the Permanent Secretaries of the two departments and the Permanent Secretaries of the Treasury and their Controllers of Establishments. This is followed by an assessment of the work of the Treasury Establishment Division during the first 14 years of its existence from 1919 to 1933, comparing the work of the Standing Committee of Establishment Officers with the Home Office and Ministry of Labour reorganisation of their administrative staff during the same period. This is followed by an assessment made from examining the years of growth in the two Departments from 1933 to 1939 and the relationship of the Home Office and the Ministry of Labour with a reorganised Treasury Establishment Division. The study finishes with the examination of the changing needs of the two Departments during the war years from 1939 to 1945: with their extended roles when the Home Office took on administrative as well as regulatory roles in contrast to the Ministry of Labour (and National Service after September 1939) taking on regulatory as well as administrative roles. The role of the Treasury Establishment Division after the retirement of Warren Fisher in 1939 is measured against the impact that wartime staffing needs brought to the Division. The thesis concludes, first, that the restraints of the Treasury Establishment Division on establishment matters did not differ greatly over the claims made by the two Departments, despite their different historical backgrounds in the Home Civil Service, and their contrasting roles. Second, the effect of these restraints would have had a greater, and possibly harmful, impact in 1939 had the Home Office not quickly changed its incestuous establishment policy and adopted the Fisher concept (originally formulated in 1919) for the interchange of Administrative Class civil servants between departments; whilst, in contrast, the Ministry of Labour was able to adapt its pre-war administrative role to meet the requirements of its extended wartime role. Third, that the personality, style and political attitudes of the individual Permanent Secretaries had small effect on the success (or otherwise) of their dealing with the Treasury Establishment Division. This final conclusion is drawn from the effects of Ministerial intervention on establishment matters concerning individual Administrative Class civil servants.
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3

Leung, Man-kit. "The office of the ombudsman of Hong Kong : an evaluation from the perspectives of street-level bureaucrats, the public and members of the Legislative Council /". Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19709481.

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4

Kyeyune-Nyombi, Elizabeth Mary Kalebu. "A communications audit for the Office of Enrollment Services at California State University, San Bernardino". CSUSB ScholarWorks, 1989. https://scholarworks.lib.csusb.edu/etd-project/495.

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5

Galicia, Moreno Marcell Andrés, e Coronado Holly Christie Salas. "Mejora del proceso administrativo a través de Lean Office - Kaizen: un caso de estudio en una empresa peruana de servicios". Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2020. http://hdl.handle.net/10757/653025.

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Abstract (sommario):
El pensamiento Lean ha limitado históricamente su aplicación a la mejora de procesos manufactureros, con el fin de lograr eficiencias a través de la reducción de desperdicios. Sin embargo, los avances en la aplicación de dicho pensamiento en diferentes entornos han sido escasos, dejando este campo de investigación como una oportunidad de extender la literatura de la filosofía Lean. El propósito de este proyecto, es mejorar procesos administrativos empleando la variante de la filosofía lean conocida como Lean Office. En el desarrollo, se analizó los principales procesos administrativos de una empresa del rubro de servicios financieros, a fin de entender cuáles son los desperdicios del proceso, qué actividades que agregan valor y cómo funciona el flujo de la información. En la propuesta, se ha desarrollado un modelo basado en Lean Office Kaizen, teniendo como objetivo la eliminación continua de desechos y actividades que no generan valor para lograr un proceso más esbelto, ganando mayor competitividad y reduciendo costos.
Lean thinking has historically been applied in the improvement of manufacturing processes, in order to achieve efficiencies through the reduction of waste. However, progress in the application of such thinking in other environments has been limited, leaving this field of research as an opportunity to expand the literature of Lean philosophy. The purpose of this research project is to improve administrative processes using the variant of the Lean philosophy known as Lean Office. In the development, the main administrative processes of a company in the financial services sector were analyzed, in order to understand what the processes wastes are, the activities that add value and the flow of information. In the proposal, a model based on Lean Office Kaizen has been developed, aiming at the continuous elimination of waste and activities that do not generate value to achieve a leaner process, gaining greater competitiveness and reducing costs.
Trabajo de investigación
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6

Rambousek, Jan. "Úspěšnost strategie Smart Administration". Master's thesis, Vysoká škola ekonomická v Praze, 2014. http://www.nusl.cz/ntk/nusl-193269.

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Abstract (sommario):
This thesis focuses on strategy of Government of the Czech Republic called Smart Administration and its implementation. Its goals are improving quality and satisfaction of citizens with public services, particularly using information technology. The main goal of this thesis is to evaluate the system of governance. Whole life cycle of the strategy is being analyzed. The practical part of the thesis starts with assessment of the aimed goals and its success indicators. Then the governance system is being analyzed, how the projects are being chosen for realization and what role official authority offices play in this process. The outcome from the analysis helps to design an organizational structure of project office, like the shared center of services. The strategy is also being evaluated using measurable success indicators. There's one real project examined and its goals are compared to the strategy goals to see the compliance and integrity with the strategy. There is also a survey conducted among the project holders with an aim to get to know, how the real projects are being governed, how successful they are, and to see the opinion of the project holders on the existing governance and possible changes. The thesis provides comprehensive overview of problems of the strategy with an accent to missing project management principles.
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7

Dunning, John Elton. "An Empirical Examination of the Major Organizational Dimensions that Influence the Perceived Quality of Federal Personnel Office Services". VCU Scholars Compass, 1995. http://scholarscompass.vcu.edu/etd/4547.

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Abstract (sommario):
Recent studies conducted by oversight agencies show that improvements are needed in Federal personnel office (FPO) operations. The existing literature and research in the field of public personnel administration provides little guidance as to what types of changes or interventions will improve service quality. The purpose of this study is to identify organizational variables that influence FPO service quality. This study is based on the multiple-constituency model of organizational effectiveness and the body of literature pertaining to service quality research conducted in private sector service industries. The investigator developed a conceptual model of FPO service quality based on the findings from service quality research and from various Federal personnel studies. Using the conceptual model as a guide, the statement of the problem became: How do the organizational dimensions of FPO access, human resource management (HRM) program design, FPO staff qualifications, FPO staff attitudes, Federal manager status, and Federal manager support influence the quality of FPO service as perceived by Federal managers? Within these six dimensions, sixteen variables were identified for testing. The research design was based on determining the association of sixteen predictor variables to the criterion variable of perceived service quality, using analytical surveys randomly administered to 72 personnel specialists and 269 Federal managers in six Federal government organizations. Of the sixteen variables tested, six had a significant relationship to managers' perceptions of service quality. These were FPO proximity, HRM program responsiveness, FPO staff training, FPO service standards, and a managers' supervisory level and authority for HRM actions. The primary significance of the study is that it extends service quality theory to Federal personnel administration, it provides an additional dimension to the current multiple constituency models of personnel office effectiveness, and it provides guidance on how to improve FPO service quality.
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Leung, Man-kit, e 梁文傑. "The office of the ombudsman of Hong Kong: an evaluation from the perspectives of street-level bureaucrats, thepublic and members of the Legislative Council". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B31965465.

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9

Сторожук, М. А. "Удосконалення роботи центрів надання адміністративних послуг на місцевому рівні". Master's thesis, Сумський державний університет, 2019. http://essuir.sumdu.edu.ua/handle/123456789/76350.

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У дослідженні охарактеризовано систему надання адміністративних послуг. Визначено зміст адміністративних послуг та принципів їх надання. Розкрито специфіку нормативно – правового регулювання надання адміністративних послуг в Україні. Визначено критерії якості надання адміністративних послуг та проаналізовано діяльність центрів надання адміністративних послуг в Україні щодо відкритості та доступності надання адміністративних послуг. Виявлено проблеми, що виникають в процесі надання адміністративних послуг та запропоновано заходи щодо удосконалення системи надання адміністративних послуг на прикладі відділу “Центр надання адміністративних послуг” апарату Шосткинської районної державної адміністрації. Матеріали роботи будуть корисними для вдосконалення системи надання адміністративних послуг на регіональному рівні, під час розроблення проектів нормативно-правових актів, а також можуть бути застосовуватись у процесі підвищення кваліфікації чи професійного навчання державних службовців.
В исследовании охарактеризованы систему предоставления административных услуг. Определено содержание административных услуг и принципов их предоставления. Раскрыта специфика нормативно - правового регулирования предоставления административных услуг в Украине. Определены критерии качества предоставления административных услуг и проанализирована деятельность центров предоставления административных услуг в Украине по открытости и доступности предоставления административных услуг. Выявлены проблемы, возникающие в процессе предоставления административных услуг и предложены меры по совершенствованию системы предоставления административных услуг на примере отдела «Центр предоставления административных услуг" аппарата Шосткинской районной государственной администрации. Материалы работы будут полезными для совершенствования системы предоставления административных услуг на региональном уровне, при разработке проектов нормативно-правовых актов, а также могут применяться в процессе повышения квалификации или профессионального обучения государственных служащих.
The study describes the administrative service delivery system. The content of administrative services and the principles of their provision are determined. The specifics of regulatory and legal regulation of the provision of administrative services in Ukraine are revealed. The criteria for the quality of administrative services are defined and the activity of the centers of administrative services in Ukraine regarding the openness and accessibility of the provision of administrative services is analyzed. Problems encountered in the process of administrative services are identified and measures are proposed to improve the system of administrative services provided by the example of the “Center for Administrative Services” department of the Shostka District State Administration. The work materials will be useful for improving the system of providing administrative services at the regional level, during the drafting of regulatory acts, and may also be used in the process of upgrading the qualification or vocational training of civil servants.
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Hess, Edward Alan. "The impact of diabetes nurse care managers in outlying medical offices on quality of care: An empirical investigation". CSUSB ScholarWorks, 2001. https://scholarworks.lib.csusb.edu/etd-project/1744.

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The objective of this study is to evaluate the impact of the Diabetes Nurse Care Manager on an at-risk diabetic population using a Primary Group Visit Model in Outlying Medical Offices within the Kaiser-Permanente Health Care System upon the process and outcome of care in this population.
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Libri sul tema "Office of Administrative Services"

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Office, General Accounting. Administrative services guide. Washington, D.C: The Office, 1993.

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Office, General Accounting. Administrative services guide. [Washington, D.C.?]: U.S. General Accounting Office, 1993.

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Office, General Accounting. Administrative services guide. Washington, D.C: The Office, 1994.

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Office, General Accounting. Administrative services guide. Washington, D.C: The Office, 1994.

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Office, General Accounting. Administrative services guide. [Washington, D.C.?]: U.S. General Accounting Office, 1993.

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Office, General Accounting. Administrative services guide. Washington, D.C. (441 G St., NW, Rm. LM, Washington 20548): U.S. General Accounting Office, 1994.

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7

Division, Oregon Audits, a cura di. Department of Administrative Services: Year 2000 Statewide Project Office. Salem, Or: Secretary of State, Audits Division, 1999.

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L, French Linda, e Follis Joan Johnson, a cura di. Administrative medical assisting. 5a ed. Clifton Park, NY: Thomson/Delmar Learning, 2004.

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Fordney, Marilyn Takahashi. Administrative medical assisting. 2a ed. New York: Wiley, 1988.

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Fordney, Marilyn Takahashi. Administrative medical assisting. 3a ed. Albany, NY: Delmar Publishers, 1993.

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Capitoli di libri sul tema "Office of Administrative Services"

1

Durrer, Victoria. "The Public Administration of ‘place’: Labels and Meaning in Local Government Arts Development in the Irish Urban-Fringe". In New Directions in Cultural Policy Research, 189–215. Cham: Springer International Publishing, 2023. http://dx.doi.org/10.1007/978-3-031-32312-6_9.

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AbstractThis chapter explores how multiple interpretations of local places are administratively constructed in cultural policymaking. It does so by examining how top down characterisations of place are operationalised and negotiated, through the practice of local arts administration—and to what end. The chapter draws on research in cultural policy, public administration and interpretations of place from Irish literature, and cultural and human geography to examine a place-specific local arts development programme, entitled Exit 15. The programme, which took place from 2016–2019, was targeted at a residential area, Ballyogan, a so-called ‘hard to reach’ locality 12 km outside the city centre of Dublin, Ireland in Dún Laoghaire Rathdown County. Ethnographic study of the design and delivery of Exit 15 by that County Council arts office reveals that different classifications and categorisations of localities for the administration of public services facilitate senses of place that are employed, negotiated and re-imagined by arts officers. The single case study indicates that while systems change for a more place-sensitive strategy in cultural policymaking may be limited by public administration bureaucracy, meaning-making can be a critically reflexive practice where a change in the system may occur.
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Goltra, Peter S. "Office Services". In Medcin, 554–58. New York, NY: Springer New York, 1997. http://dx.doi.org/10.1007/978-1-4612-2286-6_79.

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Amonoo, Benjamin. "The Office of District Commissioners and District Branches of Departments: The Political and Permanent Services in District Administration". In Ghana 1957-1966, 100–139. London: Routledge, 2023. http://dx.doi.org/10.4324/9781003375807-05.

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Anugerah, Gemiarty Puteri Yuanita Betha, e Hamdun Hamdillah. "The Effectiveness of Implementation “KAMI HEBAT” Application in Online Resident Administration Services at Sukabumi City Demographic Affair Office". In Advances in Social Science, Education and Humanities Research, 526–32. Paris: Atlantis Press SARL, 2023. http://dx.doi.org/10.2991/978-2-38476-104-3_50.

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Jeffries, Charles, e Thomas Lloyd. "Information Services". In The Colonial Office, 182–91. London: Routledge, 2023. http://dx.doi.org/10.4324/9781003369189-21.

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Smith, Tony. "Enterprise Office Services". In SharePoint 2013 User’s Guide, 485–98. Berkeley, CA: Apress, 2013. http://dx.doi.org/10.1007/978-1-4302-4834-7_14.

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Smith, Tony. "Enterprise Office Services". In SharePoint 2016 User's Guide, 519–31. Berkeley, CA: Apress, 2016. http://dx.doi.org/10.1007/978-1-4842-2244-7_14.

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Bates, Seth, e Tony Smith. "Enterprise Office Services". In SharePoint 2010 User’s Guide, 401–10. Berkeley, CA: Apress, 2010. http://dx.doi.org/10.1007/978-1-4302-2764-9_10.

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Collins, Mark J., e Michael Mayberry. "Excel Services". In Pro Office 365 Development, 253–77. Berkeley, CA: Apress, 2012. http://dx.doi.org/10.1007/978-1-4302-4075-4_7.

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Kelley, Bruce C., Justin M. Smith, Ernetta L. Fox e Holly Wheeler. "Student and Administrative Services". In Preparing Your Campus for Veterans' Success, 84–102. New York: Routledge, 2023. http://dx.doi.org/10.4324/9781003446460-7.

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Atti di convegni sul tema "Office of Administrative Services"

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de Souza, Mizael Vieira, e Izabel Cristina Zattar. "Project management office in healthcare: A literature review". In VI Seven International Multidisciplinary Congress. Seven Congress, 2024. http://dx.doi.org/10.56238/sevenvimulti2024-001.

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This article aims to present a literature review on the importance of project management in the health area, especially in philanthropic hospitals, highlighting the transition of hospitals from entities focused exclusively on health care to comprehensive organizations that also seek excellence in administrative management, aiming at the growing need for effective management practices to ensure the quality and sustainability of hospital services. It describes the different types of project management offices - PMOs and highlights their importance in standardizing methodologies, reducing risks and establishing clear metrics. First, the historical context on the evolution of hospitals is presented, highlighting the growing importance of project management in this environment, as well as the need for improvements in administrative and financial management, especially in philanthropic hospitals, where financial sustainability is a constant challenge. Next, the implementation of Project Management Offices (PMOs) is discussed as an effective practice to improve the efficiency and effectiveness of hospital operations, presenting the different types of PMOs and highlighting their importance in standardizing methodologies, reducing risks and establishing clear metrics. Finally, the challenges faced during the implementation of EGPs are discussed, such as resistance to change and lack of understanding of project management techniques by health professionals.
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Waszkowski, Robert, Maciej Kiedrowicz, Tadeusz Nowicki e Kazimierz Worwa. "Customer Service Processes Automation in Administrative Office with RFID Tagged Documents". In 2017 Fourth International Conference on Mathematics and Computers in Sciences and in Industry (MCSI). IEEE, 2017. http://dx.doi.org/10.1109/mcsi.2017.47.

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Vukašinović Radojičić, Zorica, e Dejan Vučetić. "THE EUROPEAN PRINCIPLES OF PUBLIC ADMINISTRATION SERVICES DELIVERY FROM THE PERSPECTIVE OF DIGITALIZATION AND SIMPLIFICATION : NORMATIVE FRAMEWORK AND PRACTISE IN THE REPUBLIC OF SERBIA". In International Scientific Conference “Digitalization and Green Transformation of the EU“. Faculty of Law, Josip Juraj Strossmayer University of Osijek, 2023. http://dx.doi.org/10.25234/eclic/27449.

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European Union principle of Public administration service delivery is a key principle underpinning the efficiency principle and simplification of administrative procedures. Serbian government has done a lot of efforts and made a progress in the last five years in the sphere of public services digitalization, through strategic, institutional, normative changes, but some weaknesses still remain in terms of realizing the full potential of the different strategies and legislation. The purpose of the paper is to elaborate the application of quality and efficient public service delivery through analysis of Serbian strategic and normative framework de lege ferenda, simplification of administration procedures, focusing to main concerns for effective implementation of general procedure legislation and applying consistent practice. In the Introduction authors emphasize the progressing importance of digitalization of public services, from the perspective of European Union principles. This part also addresses conceptual issues of efficiency and effectiveness for ensuring high quality of public service delivery. The second part reveals the analysis of Serbian normative and strategic framework towards reducing bureaucratic burdens, simplification of administrative procedures through one-stop-shops, coordinating and “connecting” procedures from the jurisdiction of one or more administrative organs or organizations in the way the they provide better access to public services across the country. This part contains analysis of general legal framework from the aspect of reducing bureaucratic burdens for citizens and business entities, by imposing the obligation for public authorities to provide the documents ex officio and use them in administrative procedures. The authors analyze the provisions of the General Administrative Procedure Act de lege ferenda and its weaknesses for effective implementation. In Conclusion authors will summarize results of research in the way to point out to contemporary tendencies regarding digitalization of public services and means of application of efficiency, transparency, accessibility, openness and quality of public services in practice. Dominant methods of scientific research are dogmatic, comparative, content analysis, analysis and synthesis.
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Haning, Mohamad Thahir, e Andi Imam Arundhana. "Organizational Design of Health Office to Improve the Effectiveness of Public Service in Health Affairs in Barru Regency". In International Conference on Administrative Science (ICAS 2017). Paris, France: Atlantis Press, 2017. http://dx.doi.org/10.2991/icas-17.2017.51.

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Marquezin, Thiago, e Felipe Lourenço. "iClinic: Software specialized in management of clinics and medical offices". In XIII Congresso Paulista de Neurologia. Zeppelini Editorial e Comunicação, 2021. http://dx.doi.org/10.5327/1516-3180.544.

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Introduction: iClinic is a company that develops software with the purpose of assisting the doctor in the business management of his office or clinic. We believe that healthcare professionals are increasingly intertwined with technology. With that in mind, we offer an efficient and intuitive system, allowing our users to increase their productivity, reduce costs, decrease the no show rate and save time so that they can focus on humanized service. Methodology: A study was structured in order to understand what the doctors’ difficulties were when they became entrepreneurs. In order to contribute to the health area and when realizing that professionals are unassisted in the face of technological advances in their routines, iClinic has developed software capable of managing essential medical care tasks, namely: administrative management, medical records and electronic prescription, agenda service, telemedicine and online appointment scheduling. Results: Through market studies, interviews, routine monitoring of offices and clinics, it was found that the stored information of patients was largely contained in paper charts, notebooks, diaries and spreadsheets. Therefore, the insertion of technology in the administrative routine of offices and clinics was extremely important. With the use of the software, doctors obtained greater control of information, better management of time, financial control, reduction in the show and increase in the number of consultations. Conclusion: The health sector has stood out over the years and iClinic has as a pillar to encourage the evolution of good practices using technology, so the software developed by iClinic contributes immensely to the doctor or professional who runs the clinic and / or office increase the level of organization and efficiency, as the use of technology in administrative activities is indispensable in the globalized world.
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Pelse, Modrite, Sandris Ancans e Lasma Strazdina. "Digitalization in public administration institutions". In 22nd International Scientific Conference. “Economic Science for Rural Development 2021”. Latvia University of Life Sciences and Technologies. Faculty of Economics and Social Development, 2021. http://dx.doi.org/10.22616/esrd.2021.55.051.

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There is no doubt that digitalization processes make positive effects on the development of a company as emphasized and evidenced by many research papers and studies. However, there are a few empirical research studies on digitalization in the public sector, particularly in public administration institutions. Therefore, the present research aims to identify and compare the level of digitalization in four national public administration institutions: the State Revenue Service, the Office of Citizenship and Migration Affairs, the State Social Insurance Agency and the State Employment Agency. In Latvia, very good technical solutions and a broadband mobile Internet network are available, the number of Internet users increases all over the world every year, but are they widely used by public administration institutions to provide consumers with appropriate digital services? The State Revenue Service has reached the highest level of maturity in digitalization, and the institution has also allocated the most funds from its budget to information technologies and the maintenance of their systems. The level of digitalization is low in the State Employment Agency and the Office of Citizenship and Migration Affairs. The public requires public administration services to be available digitally on a 24-hour/7day basis.
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Soenarto, Istiadi. "Quality of Academic Services for Interning Office Administration Students during the 2022 Pandemic". In International Conference on Vocational Education Applied Science and Technology. Basel Switzerland: MDPI, 2023. http://dx.doi.org/10.3390/proceedings2022083058.

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Edy, Jaya Kusuma, Wahyu Rohayati e Ovie Yanti. "The Analysis of Service Quality on One-Stop Administration Services Office of Regional Financial Agency in Sarolangun, Jambi Province, Indonesia". In International Conference on Public Administration, Policy and Governance (ICPAPG 2019). Paris, France: Atlantis Press, 2020. http://dx.doi.org/10.2991/aebmr.k.200305.177.

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Simion, Sorin, Angelica Nicoleta Gaman, Alexandru Simion e Romeo Hriscan. "NOISE LEVEL REDUCTION BY USING SOUND INSULATION / SOUND ABSORBENT MATERIALS". In 22nd SGEM International Multidisciplinary Scientific GeoConference 2022. STEF92 Technology, 2022. http://dx.doi.org/10.5593/sgem2022/4.1/s19.44.

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A known and often used method of insulation is represented by soundproof sponge, having the role of sound absorption and improvement of acoustics. The insulating sponge is used in recording studios, Radio TV studios, music rehearsal rooms, for upholstering acoustic enclosures having the role of acoustic correction. The aim of the study is to improve acoustic characteristics of a room that was originally used as an office and is now used as a music rehearsal room and recording studio, making determinations of noise level during the acoustic set-up of the room. Soundabsorbing materials were used to improve acoustic characteristics of the room, to reduce echo and reverberations and sound-insulating materials to reduce noise penetrating from inside to outside of the room. Determinations performed compare the �efficiency� of traditional materials (polystyrene, mineral wool, etc.) and dedicated materials (soundproofing panels, sound-absorbing sponge, formwork sponge, etc.) used for improving acoustic characteristics of a room. In this sense, sound insulation measures had to be corroborated with the fact that in the vicinity of the music rehearsal room there are offices where the activity is predominantly administrative (IT offices, accounting offices, customer service offices etc.), situation in which the maximum limit allowed by national legislation is 60 dB (GD 493/2006, annex 1).
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Raimer, Stephan, e Peter Weiß. "Evolution of Chatbots for public services: how to get to the next level?" In Human Interaction and Emerging Technologies (IHIET-AI 2022) Artificial Intelligence and Future Applications. AHFE International, 2022. http://dx.doi.org/10.54941/ahfe100876.

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Chatbots have now become widespread in various application contexts for companies as well as public administration. Using the example of the German state of Schleswig-Holstein, it can be shown that chatbots are part of the current overall IT and digitalisation plan as well as the state's AI strategy. At the same time, the use scenarios and the functional scope of the first application examples are still quite limited (i.e. Corona information or information on the Integration Office). We would like to contribute to how the next step can be approached, from a “talking FAQ” to value-adding service systems.
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Rapporti di organizzazioni sul tema "Office of Administrative Services"

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Arends, J., e William F. Sandusky. American Recovery and Reinvestment Act (ARRA) FEMP Technical Assistance U.S. General Services Administration ? Project 195 John Seiberling Federal Office Building and U.S. Courthouse, Akron, Ohio. Office of Scientific and Technical Information (OSTI), maggio 2010. http://dx.doi.org/10.2172/981567.

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Kelly, Luke. Policy and Administrative Barriers to IDPs Accessing Basic Services. Institute of Development Studies (IDS), luglio 2021. http://dx.doi.org/10.19088/k4d.2021.112.

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Literature shows that IDPs struggle to access services, which has an impact on their ability to live healthy and fulfilling lives. In the field of health, IDPs frequently have worse outcomes than both host community and refugees. This rapid literature review finds evidence of a number of policy and administrative barriers to access of services for internally displaced persons (IDPs). IDPs remain citizens of the countries in which they are displaced, and the national authorities retain responsibility for meeting their basic rights. However, their displacement, loss of livelihoods and assets, lack of documentation, as well as discrimination against them, lack of protection under international law, lack of policy to address their needs, poor services and conflict or disaster conditions, can all make it more difficult for IDPs to access basic services than non-displaced citizens. There is relatively little literature systematically addressing the issue of administrative and policy barriers to service access among IDPs. Much of the literature discusses IDPs alongside refugees (who have a different legal status and access to different national and international support), or discusses the whole range of difficulties facing IDPs but does not focus on administrative or policy barriers. The literature frequently does not compare IDPs and other citizens and service users. Nevertheless, policy and administrative barriers are discussed, ranging from analysis of international instruments on IDPs to documentation procedures in particular countries. Much of the literature shows the prevalence of disease, lack of school attendance, limited provision of services etc. faced by IDPs, but does not discuss the policy and administrative barriers in detail.
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Carlberg, K. Emergency Telecommunications Services (ETS) Requirements for a Single Administrative Domain. RFC Editor, gennaio 2006. http://dx.doi.org/10.17487/rfc4375.

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Stookey, Sarah. Financial Services Segregation: Improving Access to Financial Services for Recent Latino Immigrants. Inter-American Development Bank, febbraio 2010. http://dx.doi.org/10.18235/0009176.

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This paper outlines elements of demand for financial services among recent Latino immigrants, summarizes key factors contributing to their financial segregation, and describes products, services and administrative practices that have been used successfully by depository institutions. Throughout the research and paper particular attention has been paid to the New England region.
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Carlberg, K. A Framework for Supporting Emergency Telecommunications Services (ETS) within a Single Administrative Domain. RFC Editor, luglio 2007. http://dx.doi.org/10.17487/rfc4958.

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DEFENSE LOGISTICS AGENCY FORT BELVOIR VA. Total Quality Management Plan: Office of Installation Services and Environmental Protection. Fort Belvoir, VA: Defense Technical Information Center, luglio 1989. http://dx.doi.org/10.21236/ada212910.

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Borgès Da Silva, Roxane, Sylvie Perrault, Alexandre Prud'homme, Marc Dorais, Régis Blais, Delphine Bosson-Rieutort, Élise Chartrand e Réjean Hébert. ÉVOLUTION DE L’OFFRE DE SOINS, DES BESOINS DES RÉSIDENTS ET DES ORDONNANCES DE NEUROLEPTIQUES DANS LES CHSLD. CIRANO, settembre 2022. http://dx.doi.org/10.54932/wxia2843.

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Les centres d’hébergement et de soins de longue durée (CHSLD) représentent une part importante du budget alloué aux soins aux personnes aînées au Québec. La majorité des personnes qui y sont hébergées présentent des incapacités importantes. La dotation en ressources humaines dans ces établissements demeure un enjeu. Ce projet avait pour objectif de réaliser une étude pilote pour répondre aux questions suivantes : comment ont évolué les besoins des résidents et l’offre de services en ressources humaines entre 2016-2017 et 2018-2019 ? Comment a évolué l’adéquation offre de soins/besoins des résidents au cours de la période ? Comment ont évolué les ordonnances de neuroleptiques en CHSLD pour les années financières allant de 2016-2017 à 2018-2019? Les résultats démontrent un important déficit en heures travaillées requises pour répondre aux besoins des résidents lors des années 2016-2017 et 2017-2018. Bien que ce déficit diminue considérablement au cours de l’année 2018-2019, l’offre de service n’a pas comblé la totalité des besoins des résidents, et ce autant pour les soins infirmiers que les services d’assistance. Cette étude suggère que les doses moyennes des ordonnances actives de neuroleptiques ont diminué en moyenne de 0,1 mg dans la totalité des CHSLD. Ce projet pilote montre qu’il est faisable, mais complexe d’utiliser les données administratives afin d’analyser des phénomènes cliniques.
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Duryea, Suzanne, Jaime Millán-Quijano, Judith Morrison e Yanira Ovideo Gil. Measuring Racial Bias in Employment Services in Colombia. Inter-American Development Bank, marzo 2024. http://dx.doi.org/10.18235/0012870.

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In this paper, we document de facto, implicit, and explicit racial biases within the public employment service in Colombia. By combining administrative data about job seekers and job openings with direct surveys to job counselors, including a Race Implicit Association Test, we compute different types of racial bias. We find that while job counselors do not self-report biased attitudes against Afro-descendant individuals, the majority exhibit high levels of implicit bias, which also correlates strongly with observed lower referral rates of Afro-descendants to job openings. In addition, we randomly provide information to job counselors about their implicit bias and test if this information changes their referral behavior. While we demonstrate that the implicit bias of counselors is a major contributor to racial gaps in labor outcomes, we do not find that providing feedback on this unconscious bias changes their referral behavior.
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Cristia, Julian P., e Razvan Vlaicu. Research Insights: How to Identify Affordable High-Impact Digital Solutions for Public Services? Inter-American Development Bank, agosto 2023. http://dx.doi.org/10.18235/0005100.

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Digital projects in education, healthcare, and administrative services displayed net present values and low implementation costs, but wide variation was found in net benefits across policy options A fully digital solution is not always the best option for balancing costs and benefits. Adequate integration of digital and human inputs is often necessary. Since digital applications feature low or negligible marginal cost, scale is critical in producing large social net benefits.
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Metzger, William R. Technical Support Services for the Office of Naval Research Littoral Warfare Advanced Development Project. Fort Belvoir, VA: Defense Technical Information Center, settembre 2005. http://dx.doi.org/10.21236/ada578338.

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