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1
Fajardo, Mori Martín. "The Presumption of Labor in the New Labor Procedure Law". Derecho & Sociedad, 2017. http://repositorio.pucp.edu.pe/index/handle/123456789/118189.
Testo completoAbstract (sommario):
This article focuses on the analysis and use of the institutions that are used in the new work process in order to give effective protection to workers in a process who were imposes a minimum duty of proof, and in turn, serve to combat fraud in hiring.El presente artículo se enfoca en el análisis y usos de las instituciones que se utilizan en el nuevo proceso laboral con el fin de dar un tutela efectiva a aquellos trabajadores dentro de un proceso a quienes se les impone un deber mínimo de probanza, y, a su vez, sirva para combatir el fraude en la contratación laboral.
2
Vinatea, Recoba Luis. "Allegations in the New Peruvian Labor Proccess Law". THĒMIS-Revista de Derecho, 2014. http://repositorio.pucp.edu.pe/index/handle/123456789/110059.
Testo completoAbstract (sommario):
The New Labor Procedure Act has generated many changes in the structure of the labor process itself: It has turned from being written and unfocused to become now an oral and concentrated one. As a consequence, there's only once chance for convincing the Judge.This article covers the strategy to be followed in this new process, from the strategy itself to the allegations, in order to generate certainty in the judge whom will solve the case.La Nueva Ley Procesal del Trabajo ha generado cambios muy amplios en la estructura delproceso mismo: Ha pasado de ser un proceso escrito y desconcentrado a convertirse en uno oral y concentrado. Como consecuencia de ello, existe una única oportunidad de convencer al Juez.El presente artículo abarca la estrategia que debe seguirse en este nuevo proceso, desde la formulación de la estrategia misma hasta los alegatos, a efectos de generar convicción en el juzgador que resolverá el caso.
3
Grigor, Charles Miller. "Suspension in the disciplinary process". Thesis, Nelson Mandela Metropolitan University, 2013. http://hdl.handle.net/10948/d1020966.
Testo completoAbstract (sommario):
Employers often wrestle with whether or not to suspend an employee and the issue is what needs to be done before an employee could be suspended. Suspending an employee means to deprive him or her from entering the work place for a period of time, due to alleged misconduct which, due to the nature of the alleged misconduct and in the opinion of the employer, warrants the employee not to be in or near the workplace. Section 23 of the Constitution of the Republic of South Africa, affords every employee the right to fair labour practices and this right should be affected by the Labour Relations Act, 1995 (LRA). Unfortunately the LRA only deals with the unfair suspension under the definition of an unfair labour practice in section 186(2) by stating that the meaning of unfair labour practice is any act or omission that arises between an employer and an employee involving the unfair suspension of an employee or any other unfair disciplinary action short of dismissal in respect of an employee. The focus of this document thus is to scrutinise the lack of legislative guidelines relating to the procedural fairness of suspension of employees. It would thus necessitate an overview of the nature of suspension which would be discussed in length by way of referring to the right to suspend an employee as well as the application of the courts in such cases, the distinction between suspension as a preventative, or as a punitive measure and the possibility of suspension resulting in an unfair labour practice. The distinction between preventative and punitive suspensions are highlighted. Since it is not clear when, how and for how long an employee may be suspended, in the absence of clear guidelines, employers have to turn to the courts’ interpretation to get the necessary guidance on the application of a suspension. In order to ensure that the employer, experiencing unnecessary difficulty with the implementation of procedural fairness of suspensions, in a meaningful way, be assisted by the proposal that legislature consider to address this by including clear guidelines under Item 3 of Schedule 8 of the LRA.
4
Nyland, Chris. "Worktime and the rationalisation of the capitalist production process /". Title page, contents and abstract only, 1985. http://web4.library.adelaide.edu.au/theses/09PH/09phn995.pdf.
Testo completo
5
Chau, Samantha Le. "Examining the Emotional Labor Process: A Moderated Model of Emotional Labor and Its Effects on Job Performance". University of Akron / OhioLINK, 2007. http://rave.ohiolink.edu/etdc/view?acc_num=akron1183057863.
Testo completo
6
MORANI, CARLA DO NASCIMENTO SANTOS. "THE INTERNSHIP SUPERVISION AND THE LABOR PROCESS OF SOCIAL WORKERS". PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2010. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=37141@1.
Testo completoAbstract (sommario):
PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIROEste estudo tem como objetivo analisar a supervisão de estágio como parte integrante do processo de trabalho do assistente social na contemporaneidade. Para tanto, foram levadas em conta as transformações que vêm ocorrendo no mundo do trabalho e os impactos que estas vêm trazendo para a profissão, tanto no sentido da formação como no da atuação dos assistentes sociais, bem como suas implicações para a efetivação do Projeto Ético-Político da profissão. Assim, constituem-se como elementos norteadores desta pesquisa o conhecimento e a reflexão sobre o papel da supervisão no processo de trabalho do assistente social, bem como sobre as formas de enfrentamento aos desafios impostos aos cursos de Serviço Social no que se refere à supervisão de estágio supervisionado. Por outro lado, observou-se que a supervisão e o estágio vêm recebendo impactos similares aos sofridos pela profissão em virtude das mudanças no mundo do trabalho. Especificamente, buscou-se conhecer de que forma as instituições campo de estágio do curso de Serviço Social da PUC-Rio vêm tratando a mediação entre a teoria e a prática e a política de estágio adotada pelo curso, no período 2009.1, traçando-se um perfil dos assistentes sociais supervisores de estágio. Ademais, foi necessário identificar o entendimento acerca da temática processo de trabalho, de forma a ser possível compreender como a dimensão ético-política da profissão ganha expressão no processo de supervisão e, também, de forma a contribuir para a construção de estratégias que busquem a efetivação do estágio e da supervisão nos moldes defendidos pelas diretrizes curriculares da Associação Brasileira de Ensino e Pesquisa em Serviço Social (ABEPSS). A metodologia utilizada foi a quali-quantitativa, que se compôs de estudos sobre o projeto político-pedagógico do curso de Serviço Social da PUC-Rio, além de outros documentos, bem como de entrevistas semi-estruturadas com supervisores das unidades campo de estágio.
This study has as its objective to analyze the internship supervision as an integrant part of the labor process of the social assistant nowadays. To achieve this we took in consideration the transformations that are occurring in the world of the work and its consequences for the Social Work as much as in the sense of the graduation of social workers as in the sense of the performance of these professionals.Thus the comprehension and the reflection about de internship supervision and the challenges that the Social Work faces nowadays are central aspects of this study. On the other hand, it was possible to observe that the internship and its supervision are suffering similar impacts of those suffered by the Social Work in reason of the transformations that are occurring in world of work. Specifically we sought to know how the training fields of the PUC-Rio Social Work course are addressing the question of the mediation between theory and practical application in the context of the internship policy adopted in the first semester of the year 2009. Therefore we traced profiles of the internship supervisors and it was also necessary to identify the comprehension about the theme labor process. That was accomplished in such way that was possible to understand how the ethical-political dimension of the profession is expressed in the supervision process and also as a contribution for the construction of new strategies in the direction pointed out by the curricular directives of the Associação Brasileira de Ensino e Pesquisa em Serviço Social (ABEPSS). The methodology was qualitative and quantitative and we used interviews as well as documental analysis.
7
Mueller, Krysti. "Biases in the Selection Process Against Applicants with Tattoos". Thesis, Southern Illinois University at Edwardsville, 2017. http://pqdtopen.proquest.com/#viewpdf?dispub=10274382.
Testo completoAbstract (sommario):
This study examined the influences of tattoos on hirability and salary recommendations in the workplace. The study aimed to find whether educating participants about Title VII cases would moderate the relationship between type of tattoo and hiring recommendations as well as type of tattoo and salary recommendations. This study did not find any significant main effects of tattoos on hirability or salary.
8
Konuslu, Firat. "Production And Labor Process Of The Contemporary Turkish Private Television Series". Master's thesis, METU, 2012. http://etd.lib.metu.edu.tr/upload/12614688/index.pdf.
Testo completoAbstract (sommario):
This thesis focuses on one of the most appreciated products of the Turkish Television, the TV Series'production and labor process. Starting from the fact that the production side of this highly attention gathering media product hasn'
t received too much academic concern, by analyzing the workers of the sector, this point is tried to be illuminated. This thesis that analyzes TV series'
working conditions in the perspective of &ldquo
precarious employment&rdquo
departing from this framework, argues the workers of the industry are fragmented into two groups, &ldquo
creative&rdquo
and &ldquo
technical&rdquo
workers. In this context it indicates the creative workers not only as not being affected from the precarious employment conditions too much but also as the executor of the technical workers'
experience of precariousness in the production level.
9
Ward, Peter M. "Towards a process view of adherence". Thesis, University of Warwick, 2017. http://wrap.warwick.ac.uk/93942/.
Testo completoAbstract (sommario):
Through a review of adherence literature and thirty qualitative interviews, a theoretical view of the adherence process has been created which enables an understanding of the process from initial awareness of need through to post-consumption assessment. This view is proposed to answer the research question, what is adherence from a process perspective? It builds on Service-Dominant Logic to theorise the act of adherence for the first time. In this it views adherence as a complex relationship of interacting service (eco)systems. This takes the theoretical understanding of adherence beyond existing theories and models and into the act of consumption itself, thus providing theoretical visibility of the end-to-end process of adherence. The literature review and qualitative research identified six factors of adherence and three rules governing the adherence process. Perhaps surprisingly, interviews found little difference in causes of non-adherence between developed and developing worlds. A quantitative survey operationalised these adherence factors and rules through the development of a quantitative process of adherence derived from the qualitative process. However, due to survey limitations this research provided no additional insights. A new viewpoint on adherence is advanced. This considers adherence as a single act and therefore as an individual opportunity to be adherent. This permits a greater focus on the enablers and inhibitors of adherence at a point in time rather than it being averaged over many acts in different situations. It also includes a discussion of managerial implications, proposals for future research, and thoughts on research limitations.
10
Clarke, Angela. "Improving the change management process : executive summary". Thesis, University of Warwick, 1998. http://wrap.warwick.ac.uk/4178/.
Testo completoAbstract (sommario):
As external factors increasingly influence the way businesses operate, companies have to be able to adapt in order to cope with these external influences. They have to become agile and responsive to change in order to gain a real competitive advantage. However, most companies believe that they are unable to achieve this to their satisfaction. One of the main reasons cited is their inability to manage change effectively. The research summarised in this report identifies how the process of managing change can be facilitated and improved. It builds on the main concerns and issues identified in the change management literature and is supported with evidence from companies undergoing change. The research focuses, in particular, on best practice benchmarking, critical success factors for change, the role of corporate culture, understanding learning organisations and how to sustain change. Based on these research areas, two major developments are proposed to help organisations to manage change more effectively. The first method focuses on a benchmarking tool for change management. Formed from the actual practices of organisations who have managed change effectively, the tool provides a quantifiable way for companies to measure and improve their performance in change management. Its successful implementation in a number of different applications and levels, as demonstrated in the research, suggests that it could provide significant benefits to any organisation undergoing change. The second method focuses on sustaining long term successful change management, through more effective capture, sharing and transfer of knowledge within a company. This is known as corporate learning. A corporate learning framework, based on best practice, is proposed as a way forward for organisations to ensure that a holistic approach is taken when implementing corporate learning. Used correctly, these innovative methods provide mechanisms which can help any company undergoing change to improve the way in which it manages that change.
11
Яценко, Валерій Валерійович, Валерий Валерьевич Яценко, Valerii Valeriiovych Yatsenko, Світлана Михайлівна Ващенко, Светлана Михайловна Ващенко, Svitlana Mykhailivna Vashchenko, Юлія Вікторівна Парфененко, Юлия Викторовна Парфененко e Yuliia Viktorivna Parfenenko. "Modeling business process of labor intensity calculating the machine-building equipment’s production". Thesis, Sumy State University, 2017. http://essuir.sumdu.edu.ua/handle/123456789/55767.
Testo completoAbstract (sommario):
The main aim of this article is the
solution of actual reengineering business process
problem of labor intensity calculation, which is
carried out at the JSC Nasosenergomash enterprise.
The model of the existing process is formed in this
work, which analysis allow to identify factors that
reduce the effectiveness of the calculation. As a result
of the research was formed a renewed model of the
updated business process, without revealed faults. The
technology, which will allow the reengineering
business process is proposed and will lead it to the
new model.
12
Clay, Joan Marie. "An analysis of absenteeism cases taken to arbitration: factors used by arbitrators in the decision-making process". Thesis, University of North Texas, 1991. https://digital.library.unt.edu/ark:/67531/metadc332678/.
Testo completoAbstract (sommario):
The purpose of this study was to examine factors used by arbitrators in deciding the outcome of disciplinary labor arbitration cases involving excessive employee absenteeism. The seven key tests of just cause identified by Carroll Daugherty in the 1966 Enterprise Wire Co. arbitration case were used as the basis for examining the cases in the study.
13
Holmes, C. J. "Re-engineering the new product introduction process : executive summary". Thesis, University of Warwick, 1999. http://wrap.warwick.ac.uk/4389/.
Testo completoAbstract (sommario):
This paper is the executive summary for the research project 'Re-Engineering the New Product Introduction Process.' The project is made up of a number of portfolio submissions describing differing areas of the research. The key reason for the research was to identify a way in which a case study company could radically improve its time to market for new products by improving the process followed. An action research methodology was employed and project team used to aid the development and validation of the process and supporting tools. The result of the work was a proceduralised process for the introduction of new products, Coupled with detailed supporting tools and techniques. This paper summarises the details of the new process and describes the supporting projects. The levels of validation and implementation for all tile projects are also described as these were at differing levels of implementation within the case study organisation.
14
Trigo, Sandra Cristina Eugénio Rodrigues Santos Pereira. "The involvement of consultants in decision making : aspects of process". Thesis, University of Warwick, 2008. http://wrap.warwick.ac.uk/3809/.
Testo completo
15
Sharp, Mark. "Expectations of inefficiency in the built asset maintenance process". Thesis, University of Greenwich, 2008. http://gala.gre.ac.uk/8197/.
Testo completo
16
Tiley, David Carleton University Dissertation Political Economy. "Post-Fordist 'Ideal type'? - The labour process in the Japanese manufacturing sector, 1967-1990". Ottawa, 1997.
Cerca il testo completo
17
Landa, Arroyo César. "Labor Law and its process of constitutionalisation: Special analysis of women and working mothers". THĒMIS-Revista de Derecho, 2014. http://repositorio.pucp.edu.pe/index/handle/123456789/108849.
Testo completoAbstract (sommario):
In order for labor rights to be recognized as fundamental in the Social and Democratic State of Law, Labor Law had to go through a process of constitutionalization, providing protection to all workers. However, for reasons of historical discrimination, a group of peopleis subject to “special protection” in the contextof labor relations: Working mothers.In this paper, the author presents a complete analysis of the fundamental rights of women in labor relations, stating the reasons for which corresponds to provide “special protection” to women in general, but in particular to working mothers.El Derecho del Trabajo ha transitado por un proceso de constitucionalización, de modo tal que los derechos laborales han sido reconocidos como fundamentales en el Estado Socialy Democrático de Derecho, brindando tutela a todos los trabajadores. Sin embargo, por motivos de histórica discriminación, un grupo depersonas es objeto de una “protección especial” en el marco de las relaciones laborales: Las madres trabajadoras.En el presente artículo, el autor nos presenta un completo análisis de los derechos fundamentales de las mujeres en las relaciones laborales, indicando los motivos por los cuales corresponde brindar una “protección especial” a las mujeres en general y, de modo particular, a la madre trabajadora.
18
Johnson, David. "Business Process Outsourcing: An Exploratory Study". ScholarWorks@UNO, 2005. http://scholarworks.uno.edu/td/283.
Testo completoAbstract (sommario):
This study examines the emergence of Business Process Outsourcing (BPO) in white collar occupations. Recent BPO practices are compared to the offshore outsourcing of production in the context of the shift from Fordist to flexible production. The study considers BPO in light of Harry Braverman's theory of work degradation and whether or not BPO extends the traditional division of labor between conception and execution to higher skilled white collar occupations. An exploratory qualitative approach comprised of informant interviews, a focus group, and literature review was used to analyze how BPO occurs, why it happens, and where it takes place. I discuss the role of politics and corporate culture in outsourcing white collar jobs and examine the practice of transitioning workers from client to BPO service providers. The study concludes with a skill-based typology of BPO services and suggestions for policy and future research.
19
Borges, Lilian Adriana. "Incorporating human factors into the AMT selection : a framework and a process". Thesis, University of Nottingham, 2010. http://eprints.nottingham.ac.uk/12998/.
Testo completoAbstract (sommario):
This thesis is concerned with the assessment of human factors relevant to the selection of AMT (Advanced Manufacturing Technologies). Human factors such as employee morale, labour flexibility and workers skills should be evaluated during the pre-installation planning, since they greatly influence the implementation outcome. For newly industrialised countries, in particular, incorporating human factors into the selection seems paramount. These economies are in the critical early stages of AMT adoption. Selection practices are often incompatible with the complexity of these technologies. Moreover, low rates of secondary education, scarcity of technicians, and problems with workforce flexibility reinforce the importance of assessing human factors before the actual technology installation. Although some methods have been proposed to evaluate intangible aspects such as the human factors, the lack of a structured approach to identify and quantify these items still constitutes a major obstacle. Furthermore, this approach should be easy to use and establish a common measure for the comparison of options. It should involve key stakeholders and seek consensus on the decision. Aiming to address this gap, the research was undertaken in three phases: theory building, refinement and testing. A preliminary framework was devised from the review of literature, interviews with experts, and a pilot case study. A process was developed to operationalise the framework. The approach was applied using action research in nine case studies in Brazil: a pilot case study in the theory building phase, four cases for refinement, and four firms constituted the final testing. Three main categories of human factors were proposed: labour flexibility, individual capabilities, and employee relations. Grouping these items was crucial to create a definition for these factors and facilitate their identification.Taguchi's Loss Function was used as evaluation method for the human factors and available AMT. The strategies developed for identification and evaluation represented an important theoretical contribution. The in-company applications corresponded to the main practical contribution of the research. Very positive feedback was obtained on the appropriateness of the approach to address identification and quantification issues.
20
Waddington, Jeremy. "The trade union merger process : a study of trade union structural dynamics". Thesis, University of Warwick, 1987. http://wrap.warwick.ac.uk/4316/.
Testo completoAbstract (sommario):
Previous studies of trade union structure have relied upon the differentiation of taxonomic types. Descriptively, this method fails to account for the evolutionary development of trade union form. Analytically, the categorisation of unions into ideal types and the accentuation of the pure form have acted to emphasise stasis to the exclusion of the dynamic elements inherent within trade union structural development. In order to overcome these shortcomings this thesis relies upon the identification and analysis of the inter-relationships between trade union structural events. There are four such structural events: mergers, formations, dissolutions and breakaways. The central analytical focus is upon the trade union merger process, its causal influences and its relationship with other structural events. The wave pattern of occurrence observed in aggregate merger activity forms the initial focus. Multivariate analysis is employed to generate a framework within which this pattern is examined. The results of the multivariate analysis suggest a changing relationship between the merger process and its environmental influences during different phases in the institutionalisation of industrial relations. Analyses of the changing shape of merger activity and differences in its form during the two principal merger waves lend further support to the notion that the merger process has undergone an evolutionary development. The inter-relationships between merger activity and other forms of structural events also suggest variation over time. The pattern in these variations is related to existing explanations of merger activity in order that their merits and limitations can be considered. The extraction of elements of these explanations allows for the generation of an alternative account of the developments in merger activity based upon the integration of the extracted elements.
21
Burgess, Rachel. "The business process engineering of an aerospace aftermarket supply chain : executive summary". Thesis, University of Warwick, 1999. http://wrap.warwick.ac.uk/34683/.
Testo completoAbstract (sommario):
The following report provides an overview of the Engineering Doctorate portfolio entitled The Business Process Engineering of an Aerospace Aftermarket Supply Chain.' It is intended to set the context of the portfolio in the engineering business environment and identify the innovative achievements of the work. Three main themes underline the portfolio and are outlined here; the use of Supply Chain Management (SCM) in the aerospace industry, the barriers to SCM implementation, and the links between SCM and Business Process (Re)Engineering. These themes are used to explore the findings and conclusions of the portfolio. The text includes references back to the previous submissions in order to identify the relevant sections of the portfolio that support the Executive Summary. The report also includes the suggested reading order for the various submissions and details the contribution that the work has made, both academically and within the case study organisation.
22
Soni-Sinha, Urvashi. "Gendered labour process and flexibility : a study of jewellery production in India". Thesis, University of Warwick, 2000. http://wrap.warwick.ac.uk/4382/.
Testo completoAbstract (sommario):
This study focuses on the production of handmade and machinemade jewellery in three sites in India: Noida Export Processing Zone (NEPZ), Delhi and Medinipur. It draws from and contributes to two strands of literature and extends them. One is the gendered literature on export processing zones (EPZs) and export oriented industries (EOIs). The other is the literature on globalisation, feminisation and flexibility. The thesis poses two major research questions. First, how are jobs in jewellery production constituted as masculine or feminine? Second, how do masculinised and feminised jobs relate to flexibility? The evidence I use to answer these questions is based on materials collected in the course of two field trips to India, of nine months and two months duration between 1996-1998. A questionnaire survey, non-participant observation and semi-structured interviews were used as methods of data collection. Contrary to much of the literature on EPZs, machinemade jewellery production in NEPZ is predominantly male with 25% female work participation, and handmade jewellery production in NEPZ is entirely male with no female work participation. Handmade jewellery in Delhi has a marginal representation of women as family workers. Only in handmade chain production in the villages of Medinipur is the female labour predominant, in the form of hidden women homeworkers, constituting 64% of the labour time. My study shows that the gender division of labour is not a fixed or given entity but a product of discursive and material practices, which are reproduced through discourses into which different actors invest, and which feed into the gendered subjective identities of these actors. The study breaks down the assumption of a formal labour market in EPZs. There is a wide prevalence of male child labour and subcontracting in all three sites of handmade jewellery production. Contrary to the literature on EPZs and EOIs which show that it is the feminised jobs that are flexible, in machinemade jewellery production in NEPZ there is a slight feminisation of flexibility but it is not very significant. In the handmade jewellery sector in NEPZ and Delhi, labour market flexibility is occurring with a largely masculinised labour force. In Medinipur all labour is flexible and since there is greater representation of women in the labour time, there is some feminisation of flexibility. So no clear linkage can be drawn between the feminisation of jobs and flexible labour within the jewellery industry in India thus complicating the debates on feminisation and flexibility. The study underlines the importance of localised industry studies which are not bounded by a particular space.
23
Auricchio, Leonardo Luiz. "Aspectos gerais da terceirização e terceirização como fator de inclusão social". Pontifícia Universidade Católica de São Paulo, 2016. https://tede2.pucsp.br/handle/handle/18851.
Testo completoAbstract (sommario):
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Leonardo Luiz Auricchio.pdf: 730719 bytes, checksum: cbd80667daac96dd9ec45431fdb4f5e5 (MD5)Made available in DSpace on 2016-08-11T13:31:02Z (GMT). No. of bitstreams: 1 Leonardo Luiz Auricchio.pdf: 730719 bytes, checksum: cbd80667daac96dd9ec45431fdb4f5e5 (MD5) Previous issue date: 2016-04-13
This paper aims to bring the discussion on the importance of using the outsourcing services for companies competing in a globalized world. A market that increasingly becomes essentially specific, more objective, more debugged also requiring companies to him pegged, become, equally, experts in what is proposed, we will call "Original Vocation" or "Core Business". Meanwhile, exclusive commitment to a chosen business follow-up, when the formation of the company leads to detachment from other areas who understand. Thus, through the need to channel all efforts to its core bussines without letting the other areas that do not have direct or related connection with the company's Core, will languish or perish due to lack of time and investment required if justifies the Institute of Outsourcing. Also, important to emphasize the potential of outsourcing services concerning the creation of new jobs. Faced with such a framework we can consider outsourcing as an important tool in the service of social inclusion through work, so necessary today
O presente trabalho tem como principal objetivo trazer a discussão sobre a importância da utilização da terceirização de serviços para as empresas que competem em um mundo globalizado. Um mercado que, cada vez mais, se torna essencialmente específico, mais objetivo, mais depurado, exigindo também que as empresas a ele atreladas, tornem-se, de igual forma, especialistas naquilo a que sepropõem, ao que chamaremos de “Vocação Original” ou “Core Business”. Outrossim, a dedicação exclusiva a um determinado seguimento empresarial eleito, quando da formação da empresa, conduz ao desprendimento das demais áreas que a compreendem. Dessa forma, através da necessidade de canalizar todos os esforços ao seu core bussines sem deixar que as outras áreas que não tenham ligação direta ou correlata com o Core da companhia, venham a definhar ou sucumbir em decorrência da ausência de tempo e investimento necessário, se justifica o instituto da Terceirização. Outrossim, importante salientarmos o potencial da terceirização de serviços concernente a criação de novos postos de trabalho. Diante de tal quadro, podemos ponderar a terceirização como importante ferramenta a serviço da inclusão social do trabalhador, tão necessária nos dias atuais
24
Craver, Allison Rose. "Safe | Passage: A Story About Material and Labor". The Ohio State University, 2017. http://rave.ohiolink.edu/etdc/view?acc_num=osu1492169761621626.
Testo completo
25
Zakaria, Zarina. "Stakeholder engagement in waste management : understanding the process and its impact on accountability". Thesis, University of Nottingham, 2011. http://eprints.nottingham.ac.uk/12951/.
Testo completoAbstract (sommario):
This thesis examines the operationalisation of stakeholder engagement process in sustainable waste management setting. The study aims to establish role of stakeholder power in the prioritisation process and add to empirical understanding of the way engagement affect accountability, which evaluates both the `process', and the `outcome' of engagement. This research is based on a three mini cases of local government authorities, which involve in-depth interviews, observations and document analysis. A broader insights of the engagement process from several stakeholder groups, namely the residents, NGOs, councillors and private waste contractors, are considered and compared with managerial views, and several aspects of stakeholder engagement practices are analysed, including the mechanisms used as well as the challenges faced by the LGAs in engaging. In addition, the intentions behind engagement undertakings are analysed and evaluation of the effectiveness of stakeholder engagement practices are made. Drawing on stakeholder theory, the role of power is explored as a stakeholder attribute in determining salience and in the engagement process. Insights from the interviewees are analysed in relation to the extent of participation and perceived level of power held which are then used to map the extent of their involvement on the ladder of engagement. The findings indicate that power does play an important role in the engagement process. Managers also give greater consideration to those demonstrating certain extent of power i.e. the private waste contractor and councillors. It has also been proved that managers' perceptions of the levels of power held by stakeholders play a significant role in establishing their priorities and deciding between competing interests. The use of stakeholder engagement as a mechanism for accountability has led to the recognition of a deficiency underlying the many processes of engagement. The study also has identified an additional feature of accountability, namely the interactive nature of engagement, which is unrecognised in other established measures of accountability.
26
Beer, Haley. "An exploration of people's experiences of the performance measurement process in social enterprises". Thesis, University of Warwick, 2016. http://wrap.warwick.ac.uk/89484/.
Testo completoAbstract (sommario):
Performance measurement (PM) is the process of attributing value to organizational phenomena such as people, resources, and activities. Over the past two decades, research on PM has shifted from defining the measurement process and designing measurement tools to understanding the implications of the process. However, more research is needed, particularly to illuminate the intricacies between people and performance measurement. This study therefore adopts a social constructionist approach to explore individuals’ subjective responses to the measurement process in social enterprises. Social enterprises offer a rich context because of the complexity of stakeholders who contribute to the definition, financing, and accomplishment of performance, and the requirement to evidence the social, in addition to the financial, outcomes of their work. It is assumed that what is important to the measurement process is how it shapes individuals’ experiences of the organization, the meanings allocated to organizational phenomena, and relationships with others. A naturalistic multiple case study methodology is adopted to investigate the lived experiences of individuals involved in measurement processes. Semi-structured interviews, observations, and documentary analysis are conducted to collect data, which is then triangulated into thick descriptions of people’s uses of PM. The various measurement mechanisms utilized (e.g., key performance indicators, social value measurement tools, meetings, and funder reports) are found to be associated to particular meanings (e.g., social welfare, commercial, or public sector logics), and people’s uses of the mechanisms found to involve an individual level interpretation. This interpretation will depend upon where in the organization an individual is located, the beliefs the individual has in relation to the object being measured (i.e., the measurand), and furthermore affect their emotions and attitudes. The measurement process is therefore characterized as an experiential one, and its results found to depend not only on the structure of the practice (e.g., formal or informal), but on the subjective elements implicated (i.e., symbols, meanings, and beliefs of individuals involved in the measurement process and measurands). Three themes are elaborated which elucidate how and why people respond in multiple ways to performance measurement. Firstly, measurement is a multi-tiered process which occurs at an organizational and individual level simultaneously; therefore, measurement designed to be aligned solely with organizational strategy is insufficient to guarantee a positive response. Secondly, measurement generates an array of responses due to the (mis)alignment between type of properties measured by a measurement mechanism (e.g., cost, quantity, quality, efficiency) and what people view as important. As measurement mechanisms carry particular meanings, the properties of objects which are measured (and then communicated or discussed) do not always align with what individual’s interacting with the measurement process see as important in relation to the measurand. Three overarching responses are uncovered: 1) reinforcement (alignment of the measured property and the individual’s beliefs: positive response in the form of motivation and engagement); 2) reconcilement (mediated alignment of the measured properties across multiple people’s beliefs): positive response through coordination and collaboration; and 3) inhibition (misalignment of the measured property and an individual’s beliefs): negative response through negative emotions and wasted resources. Finally, the conditions which lead to positive experiences of measurement are investigated in-depth and explained by a new concept: personally powered performance. Ultimately, when people’s beliefs are aligned with what the measurement mechanism captures, this activates a personal level of interest and energy within the individual throughout the measurement process, thereby enhancing their experience of performing. This activation of personal power is expressed through positive emotions, strengthened relationships, motivation for goal achievement, and better organizational performance. Theoretically, this research proposes that a subject be invoked into the theory of performance measurement by highlighting that the process is not only about organizations understanding performance, but also about how people value and understand their own experience of performing towards organizational aims. For social value measurement processes this is especially important, as the measured object typically concerns the subjective wellbeing of beneficiaries. Understanding the ways in which measurement enhances people’s capacities to understand themselves, others, and organizations in more meaningful ways is central to ensuring the measurement process has beneficial effects.
27
Chang, Jeffrey Lih-Jen. "Exploring the links between business process re-engineering and small and medium-sized enterprises". Thesis, University of Warwick, 2000. http://wrap.warwick.ac.uk/4026/.
Testo completoAbstract (sommario):
Despite a growing literature on business process re-engineering (BPR) principles and prospects, there is little empirical research evaluating the success or failure of BPR initiatives. This is especially so in small and medium-sized enterprises (SMEs) where the potential for BPR benefit may differ significantly from that in their larger counterparts. An examination of the literature on process re-engineering reveals that BPR guidelines derived from the experiences in large organisations are inadequate for SMEs given the different characteristics of SMEs in terms of size, structure, culture, resources and technology. The objective of this research is to develop an appropriate basis of BPR guidelines for SMEs. A pluralistic research method is used due to the exploratory nature of the study and the absence of existing rigorous research in the area. This consists of a questionnaire survey of 116 Taiwan-based SMEs, followed by case studies of eight chosen organisations. The findings from the survey enable the researcher to modify the proposed framework of BPR implementing for SMEs, and the case studies explore the factors that facilitate/inhibit BPR success in SMEs in greater detail. The study reveals an opportunity for SMEs to benefit from BPR efforts, although their BPR initiatives are mainly inter-functional. Re-engineering in SMEs is often a response to positive trends, and is largely dependent upon the owner-manager's perceived benefits and risk-taking attitudes. A strategic vision as well as sound external relations may leverage SMEs' re-engineering efforts to higher business integration, while a lack of financial support and non-standardised IS infrastructure may restrict SMEs' BPR initiatives to functional areas. Employee empowerment, dedication to R&D, and innovative use of IT are intertwined and significantly related to BPR success. The study concludes by outlining the principles of BPR guidelines for SMEs based on a modified framework detailing the BPR environment in SMEs. These include a holistic and strategic view towards BPR, the roles of owner-managers and employees, change issues, and implementing BPR as a process change project.
28
King, Graham. "Systems modelling and simulation in the product development process for automotive powertrains : executive summary". Thesis, University of Warwick, 2002. http://wrap.warwick.ac.uk/3706/.
Testo completoAbstract (sommario):
This submission is a summary of the ten submissions that form the Engineering Doctorate Portfolio. The aim of the portfolio is to demonstrate the benefit of applying systems modelling and simulation in a modified powertrain product development process. A description is given of the competitive pressures that are faced by motor manufacturers in the global automotive business environment. Competitive pressures include a requirement for reduced time to market, exacting product quality standards, manufacturing over-capacity that increases fixed costs and compromises profit margins, and legislation that is increasingly difficult to meet. High-level strategic responses that are being made by manufacturers to these pressures are presented. Each strategic response requires organisational changes and improved approaches to the way in which day-to-day business is conducted. Computer Aided Engineering (CAE) is presented as an approach that can help to improve the competitiveness of motor manufacturers by reducing product development time and the level of hardware prototyping that is required. An investigation in five engineering companies yielded a number of observations about the use of CAE and its integration into product development. Best practice in the implementation of CAE in the product development process is defined. The use of CAE by a leading motor manufacturer in powertrain development is compared with the best practice model, and it is identified that there is a lack of coherence in the application of CAE. It is used to tackle specific problems but the use of CAE is not integrated into the product development process. More importantly, it was found that there is limited application of systems modelling and simulation, which is a critical technique for the effective integration of vehicle systems and the development of on-board vehicle control systems. Before systems modelling and simulation can be applied III powertrain development, an appropriate set of tools and associated modelling architecture must be determined. An appraisal of a range of different tools is undertaken, each tool being appraised against a set of criteria. A combination of DymolaIModelica and MATLAB/Simulink tools is recommended as the optimum solution. DymolaIModelica models of the vehicle plant should be embedded into Simulink models that also contain controller and driver models. MATLAB should be used as the numerical engine and for the creation of user environments. Transmission calibration is selected as a suitable pilot example for applying systems modelling and simulation in powertrain development. Best practice in CAE implementation and the systems modelling and simulation architecture are validated using this example. Simulation models of vehicles equipped with CVT and discrete ratio automatic transmissions are presented. A full description of the operation of the transmission system, of the simulation model itself, and of the validation of the model is presented in each case. The potential benefit of the CVT model in transmission calibration is demonstrated. A Transmission Calibration Simulation Tool (TCST) is described within which the discrete ratio simulation model is encapsulated. The TCST includes a user environment in which the simulation model can be parameterised, a variety of simulation runs can be specified, and simulation results are processed. Development of the TCST requires an objective measure of driveability effects that are influenced by the transmission shift schedule. A method for objective assessment of driveability is developed, correlated, and implemented as an integral part of the TCST. This element of the TCST allows trade-off exercises to be conducted between fuel economy and driveability. The development of a transmission calibration based on experimental testing is compared with a similar exercise based on simulation testing. This study shows that, if the TCST is properly integrated into the transmission calibration process, the vehicle test time taken to optimise the calibration for fuel economy could be reduced by six weeks, and a week of calibrator time could be saved. Thus, the aim of the submission is fulfilled, since the benefit of applying systems modelling and simulation in the powertrain development process has been demonstrated. It is concluded that a consistent approach is required for effectively integrating systems modelling and simulation into the product development process. A model is proposed that clarifies how this can be achieved at a local level. It is proposed that in the future, the model is applied whenever systems modelling and simulation is introduced into a powertrain department.
29
McCarthy, John. "Higher-level process theory motors of Strategic Information Systems (SIS) alignment : an exploratory study". Thesis, University of Nottingham, 2013. http://eprints.nottingham.ac.uk/28977/.
Testo completoAbstract (sommario):
The need for IS Strategies to be optimally aligned with business strategies in order to maximize both value for the business and usability of technology has lead to an understandable emphases on strategic IS alignment for both academics and practitioners (Henderson and Venkatraman, 1999; Galliers and Newell, 2003). However, on review of both the IS strategy and alignment literatures, important limits in current understanding were identified. Although there has been an increasing acceptance of IS strategy as more likely to have an emergent (Avgerou, Ciborra and Land, 2004) rather than a planned rational nature (apropos the seminal work of Mintzberg and Waters (1985)), descriptive and theoretical understanding of this emergent nature was lacking. Further gaps in the IS alignment literature were identified. The predominant emphases of alignment research were on the outcomes and causes of alignment with insufficient consideration given to the ongoing processes of alignment. Very strikingly, the roles of the informal organisation in alignment had been hitherto underexplored and although process (and indeed strategic process) theory had attained a level of maturity; application in alignment process research was conspicuously absent. In essence, literature evaluation had identified that there was an insufficient understanding of IS alignment as an emerging strategic process, from both theory and practitioner perspectives. The following research question could therefore be derived: What process theory motors and relationships characterise SIS alignment process? The most apposite perspective on process for this research was to frame alignment as a developing sequence of events, rather than the alternative approach of a set of concepts of categories (VanDeVen, 2007) necessitating a longitudinal approach to data collection. The principal motivation of the research question was a nascent attempt to explore and understand rather than measure alignment, so a subjective qualitative approach was most appropriate. Alignment process data was collected at multiple organisational levels and from both primary (i.e. semi-structured interviews with key stakeholders in the alignment process) and second sources (i.e. formal strategy documents and planning schedules). The process of alignment was presented in the form of a case narrative. SIS alignment process events were identified and their progression visually expressed by applying techniques from process research literature (Langley, 1999; Pentland, 1999). Applying the well-established relationship between even progression, generative mechanisms and motors (Pettigrew, 1990; VanDeVen and Poole, 1995) enabled Strategic IS alignment process to be conceptualised in the form of high-level process theory motors. The contributions of this research are as follows. A process theory perspective on Strategic IS alignment process is offered which addresses the identified literature gap. Methodological contributions also arise due to the structured and explicit application of process research analyses techniques, still relatively rare in IS research. Recommendations for managerial practice also arise from the detailed explication of the alignment process and the causes and outcomes of key process events and their progression.
30
Arce, Ortiz Elmer Guillermo. "La tutela laboral de los derechos fundamentales del trabajador. Una asignatura pendiente en tiempos de reforma". Pontificia Universidad Católica del Perú, 2012. http://repositorio.pucp.edu.pe/index/handle/123456789/115967.
Testo completoAbstract (sommario):
The labor guardianship of worker’s fundamental rights: A pending subject in times of reformThe articlestarts with the penetration of Constitutional Law in labor relations mainly promoted by the Constitutional Court, which with its repeated statements have specified the normative content of workers’ constitutional rights. From this, it maintains that in protection matters of fundamental rights we are in the middle of an insufficientordinary route and another extraordinary route, legal protection, also unable to assume adequate protection of workers. The article analyzes particularities that should have a claim of violation of the fundamental rights of any other in alabor site to pick up characteristics such as: accentuated swiftness, priority and preventing inadmissibility “in limine”. Finally, the text concludes regretting that New Procedural Labor Lawhasn’t created an ad hoc process for the protection of fundamental rights and that, on the contrary, it has opted for a disperse and chaotic system to protect them.El artículo tiene como punto de partida la penetración del Derecho Constitucional en las relaciones de trabajo impulsada principalmente por el Tribunal Constitucional, el cual, con sus reiteradas sentencias, ha precisado el contenido normativo de los derechos constitucionales de los trabajadores. A partir de ello, se sostiene que en materia de protección de los derechos fundamentales nos encontramos en medio de una vía ordinaria insuficiente y otra vía extraordinaria, la del amparo, también incapaz de asumir la protección adecuada del trabajador. El artículo analiza las particularidades que debe tener una demanda de violación de derechos fundamentales y que la diferencian de cualquier otra en sede laboral para recoger características como: celeridad acentuada, prioridad e impedir la improcedencia in limine. Finalmente, el texto concluye lamentando que la Nueva Ley Procesal del Trabajo no haya creado un proceso ad hoc para la protección de derechos fundamentales y que, por el contrario, se haya optado por un sistema disperso y caótico para la protección de los mismos.
31
Ram, Monder. "Management, control, ethnicity and the labour process : the case of the West Midlands' clothing industry". Thesis, University of Warwick, 1992. http://wrap.warwick.ac.uk/35772/.
Testo completoAbstract (sommario):
This study explores workplace relations in the small-firm-dominated West Midlands clothing sector. Using a combination of direct observation, survey work and my status as an. 'insider', the thesis examines three major issues. Firstly, the processes involved in the negotiation of order in small firms. Secondly, the role of management in shaping work relations. Thirdly, the extent to which ethnicity is a significant factor in determining shopfloor behaviour. Despite the recent interest in industrial relations in small firms, the debates on management strategy and the various studies on 'ethnic enterprise', these issues have received little attention elsewhere. It is commonly believed that employers in this sector respond to the uncertainties of operating in a volatile market by casualisation and the intensive use of familial labour in the management of the firm. Although widespread, such practices were shown to be not entirely 'rational' and, in certain circumstances, important constraints upon management. The pressures emanating from the market were compounded by uncertainties on the shopfloor. Rather than managerial autocracy, the organisation of the workplace was characterised by informality, unpredictability and struggle. The contested nature of the workplace thus highlighted the contradictory position of management; having to accommodate market pressures on the one hand and the need to negotiate on the shopfloor on the other. Ethnicity further mediated shopfloor relations. The gendered basis of ethnicity, together with its capacity to 'work' to the advantage of minority women as well as migrant men highlighted the multi-faceted nature of the concept. Moreover, the relationship between ethnicity and the labour process is demonstrated. In conclusion, the findings establish the 'relative autonomy' of the labour process, the pattern of control in the West Midland clothing industry and provide concrete empirical support for the conceptualisations of management provided by Hyman (1987) and Edwards (1986).
32
Johnson, Jodien M. Mencken Frederick Carson. "Federal employment concentration and regional process in nonmetropolitan America". Waco, Tex. : Baylor University, 2008. http://hdl.handle.net/2104/5238.
Testo completo
33
Riddselius, Christopher. "Certification process of international standards in the Kenyan cut flower industry". Thesis, Stockholms universitet, Kulturgeografiska institutionen, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-58371.
Testo completoAbstract (sommario):
This thesis examines if auditors, managers and workers see certification and auditing as tools to improve working conditions in the Kenyan cut flower industry. It scrutinizes if mentioned stakeholders think that certification has been effective, since the state of working conditions of the industry were brought to attention in 2002 by academics and non-governmental organizations. The study further examines what different stakeholders see as challenges with the certification process as well as with the auditing process. The theoretical framework for the study consists of several theories from previous studies, including Gereffi’s buyer-driven value chain and Barrientos and Smith’s distinction between outcome standards and process rights. The study is partly a literature review but focus of the study is on the findings from ten semi-structured interviews. Among the stakeholder groups there was not one commonly expressed understanding on if certification and auditing had improved the working conditions. All three stakeholders emphasized some positive changes because of certification although they saw remaining challenges with for example freedom of association and increasing the level of wages to becoming living wages. The main findings in the study support Barrientos and Smith’s distinction and certification and auditing are argued not to be effective tools alone to reach improvements in the industry.
34
Shalaby, Mohie. "Realities of the sustainable planning process of Egyptian Industrial Zones : the case of the Industrial Parks". Thesis, Cardiff University, 2012. http://orca.cf.ac.uk/24075/.
Testo completoAbstract (sommario):
It is widely agreed that the current industrial zones (IZs) in Egypt are not sustainable and face insurmountable environmental problems. This research is guided by an argument considering that the problem is in the founding process of the current IZs and, hence, future industrial development in Egypt is prone to the same destiny, if it is going to follow the current process, that lacks theorisation. This research, therefore, stemmed out of a concern to understand the process which gives shape to these IZs, and the factors which govern this process. This is the first crucial step, this research has contributed to, towards sustainability of the future industrial development. The importance of taking this step increased after the 25th of January Revolution that has put Egypt on the way towards democracy and progress after an authoritarian era of governing under which the country had been deteriorating. Out of this concern, the research theoretically investigated the current position of the Egyptian industry from industrial ecology (IE) and governance for sustainable development (SD) perspective. Further, a pilot study was conducted, making use of a preliminary conceptual framework for sustainable IZs which the research developed from literature on IE and governance for SD. While the investigation fell short of providing a full understanding of the process, it was found that Egypt has recently made some legal and institutional arrangements to incorporate sustainability. However, the debate on the seriousness and effectiveness of these arrangements had been quite contradictory. It was also found that the whole founding process of IZs is complex and controlled by the government, where the planning phase is the best to allow for participation of partners, as highly called for by the international debate on IE. The importance of the role of planning in guiding the implementation of IE in communities is also internationally highlighted. Therefore, the research set out to, through empirical investigation, understand realities of only the current planning process and its governing factors. To help do that, this research constructed an in-depth conceptual framework of the planning process through which IE could be normatively implemented. The framework guided the empirical qualitative study which depended on a multi-stage, multi-method approach with a case study design in its core. Three case studies, representing the Industrial Developer Program, the most recent program expected to influence the future industrial development and the most advanced case to adopt sympathetic approaches to IE and SD concepts, were chosen. Semi-structured interviews with involved key partners and experts, primary and secondary documentary data sources, and observations were utilised. The official and actual planning processes, synthesized in this research, are found to be unsustainable. Despite the partial involvement, doubted in its purposes, of industrial developers in the process, the IZs planning is conducted through a top down process that suffers from centrality and government monopoly of decision-making in most of the steps. This top down process has been strengthened by diminishing the role of regional level, that is supposed to connect the national level to the local one back and forth to empower the participatory planning approach. Regarding the factors influencing the current process, it is found that the authoritarian nature of the previous regime has deeply/negatively influenced the context, shaping the planning process. Authoritarianism has created a set of other factors that has flawed the context making it chaotic and disabling for the implementation of SD/IE. The research concludes by reflecting on the international debate on IE, presenting, thereafter, a new list of barriers to IE implementation.
35
Arkani, Sepideh. "Contractual interfaces : the implications of building production process management and interorganisational relations for productivity in building project coalitions". Thesis, University of Greenwich, 1999. http://gala.gre.ac.uk/5706/.
Testo completoAbstract (sommario):
The aim of this study is to explore the nature of productivity problems in building project coalitions arising from contractual interfaces and conflict. The study investigates the impact of contractual interfaces on the emergence of conflict in both the interorganisational relations of the contracting parties and the operational context of the building production process management. It analyses the dynamics of conflict in the behaviour and performance of the project participants to establish a link between conflict and productivity problems. The focus of the study is the interface between the mechanical and electrical (M&E) contractor and the main contractor. The interface between the main contractor and the client, as well as the design team members, is examined in so far as it affects the relationship between the main and the M&E contractor. The investigation reveals conflict as a potentially creative or destructive behavioural process that emanates from competition between the economic interest of the client and the professional/commercial interests of the consultants and contractors, in conjunction with low levels of trust. In so far as the building production process requires the inputs of all the participants, i.e., the client, the consultants and the contractors, competition gives rise to negotiati6ns. As long as the negotiations comprise integrative bargaining, conflict is creative and results in collective problem solving. In the presence of low levels of trust as reliability or predictability, the more powerful party resorts to strategies of control, domination or manipulation to pursue its own interests at the expense of those of others. Thus negotiations become distributive and conflict becomes dysfunctional. The weaker negotiating party either resists the strategies of power of the more dominant party by applying discretion in the use of their knowledge, and by matching their level of effort to rewards, or capitulates. The level of resistance or capitulation of the weaker party is dependent on their relative size and financial strength compared to those of the dominant party. The study indicates that the nature and level of conflict has a direct impact on the level of motivation, performance and consequently the productivity of the project participants. The investigation finds that conflict is inherent to the contracting system and needs to be managed (Lavers, 1992; Smith, 1992; Langford et ai, 1992). It finds that building project coalitions are organised as networks at the start of the project but may be transformed into political organisations during the project life-cycle (Mintzberg, 1991 (d): 374; Pfeffer, 1981 : 27-9). The imprecise definitions of functions and activities contained in the contractual documents provide the grounds for and facilitate the political activity of the project participants. The investigation therefore supports Clegg' s (1992) postulation that 'contractual documents provide the constitutional and constitutive grounds and framework within which the meaning of the contract is negotiated, contested, and contained' (Clegg, 1992: 135). The opportunistic interpretations resulting negotiations over the meaning of the contract (Tavistock Institute, 1966) very often impecle the full or effective enforcement of the contractual functions and activities, thus reinforce conflictual behaviour. The project managers' capability to manage conflict, though important in terms of preventing escalation of conflict, is indicated to have limited impact on performance levels of project participants. The research concludes that the economic and legal governance structures in the wider business context of building production processes do not foster fair, co-operative and non-confrontational exchange relations (Lane and Bachmann, 1996), and do not appear to discourage the imposition of onerous business agreements by the economically more powerful on those more dependent. It therefore suggests that fundamental changes in both governance structures of building project coalitions as well as attitudes of project coalition representatives are required as the means by which productivity improvements may be carried out.
36
Tapinos, Efstathios. "Strategic development process : investigating the relationship between organisational direction and performance measurement". Thesis, University of Warwick, 2005. http://wrap.warwick.ac.uk/1199/.
Testo completoAbstract (sommario):
Strategy development is an issue of great importance for the practitioners and at the centre of the academic research over the last century. This thesis concentrates on the investigation of strategy from the development and implementation process point of view. In particular, this thesis presents a study on the relationship between organisational direction and performance measurement. Organisational direction manifests the purpose of the existence for the organisation and its future desired state, while performance measurement is a monitoring and control mechanism for the assessment of the performance achievements. It is a common place that organisational success requires the alignment between organisational direction and performance measurement. On this topic, the existing published literature includes a significant number of recommendations on how to manage effectively the relationship between organisational direction and performance measurement; nevertheless, there is a distinct lack of empirical evidences on the current status and trends of this relationship. Therefore, this thesis examines the interrelationship and interdependencies between these two concepts. The present research has been conducted through three different empirical investigations: an exploratory case study, a survey and follow up interviews. The exploratory case study examines the relationship between organisational direction and performance within an academic institution, the University of Warwick. The survey, was built on the observations made on the exploratory case study, and examined the role of organisational direction and performance measurement in the success of the strategic development process. Finally, the follow up interviews have been undertaken in order to enhance the findings of the survey and to provide insights and explanations for the variations observed in the survey. Synthesising the results from the three empirical investigations, it is attempted to describe the trends, dynamics and practicalities of the relationship between organisational direction and performance measurement and to present the determinants of this relationship.
37
França, Edson Alves de. "O canto do povo no labor pastoral: A Música na Igreja da Paraíba como Instrumento de Comunicação, Informação e Processo Pedagógico Informal". Universidade Federal da Paraíba, 2007. http://tede.biblioteca.ufpb.br:8080/handle/tede/4883.
Testo completoAbstract (sommario):
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This objective research to analyze the musical production of the pastorals and CEB´S of the Catholic Church in Paraíba, under the perspective of your use as communication instrument, information and informal pedagogic process, leaving of the apprehension of the contents of the books and of the spelling books used in practice daily. In specific level it s intended to locate basic notions about the process of the information and your implications in the contemporary world, pointing out the situation peculiar of the Brazil front to the manipulation of that workmanship; to describe the path of the Church in Brazil, pointing out the tradition and the innovation; and to map the song in the daily of the pastoral practice, focusing the communication and the information as pedagogic process. It s defended the hypothesis that the popular song wins certain prominence in the pastoral labor, being affirmed as communication instrument and information, a moment in that understands each other those two instances as components of a process extra pedagogic traditional institutions of education, to know, the school and the library. We left of the presupposition of the song as document and, much more, to the popularization process as text, speech, message.
Esta pesquisa objetiva analisar a produção musical das pastorais e CEB´S da Igreja Católica na Paraíba, sob a perspectiva da sua utilização como instrumento de comunicação, informação e processo pedagógico informal, partindo da apreensão dos conteúdos dos livros e das cartilhas utilizados na prática cotidiana. Em nível específico pretende-se situar noções básicas sobre o processo da informação e suas implicações no mundo contemporâneo, salientando a situação particular do Brasil frente à manipulação desse artefato; descrever a trajetória da Igreja no Brasil, ressaltando a tradição e a inovação; e mapear o canto no cotidiano da prática pastoral, enfocando a comunicação e a informação como processo pedagógico. Defende-se a hipótese que o canto popular ganha determinada proeminência no labor pastoral, afirmando-se como instrumento de comunicação e informação, ao momento em que se entende essas duas instâncias como componentes de um processo pedagógico extra instituições tradicionais de educação, a saber, a escola e a biblioteca. Partimos do pressuposto do canto como documento e, muito mais, ao processo de popularização como texto, discurso, mensagem.
38
Bula, Tomáš. "Zefektivnění výroby součástky do leteckého motoru". Master's thesis, Vysoké učení technické v Brně. Fakulta strojního inženýrství, 2016. http://www.nusl.cz/ntk/nusl-241864.
Testo completoAbstract (sommario):
The thesis deals with innovation of the technological process of casting called Fan support in the company Honeywell Aerospace Olomouc s.r.o. The first part of the thesis is dedicated to component description which is made of titanium alloy Ti-6Al-4V. The section is also devoted to jet engine TFE 731, which is the engine where our particular component has specific function. Another part is focused on theoretical analysis of material characteristics of titanium alloys and their machinability. In the following section there are considered alternatives of machine suppliers with subsequent selection of the multifunctional CNC milling-turning center DMC 80 U duoBLOCK equipped with Jetstream technology. The transfer of the production to another machine is accompanied by an innovation of the technological process, making new fixtures and optimalization of the cutting tools. The section is also dedicated to static analysis of the component in operation 7 supported by finite element method (FEM). The final part of the thesis includes evaluation of the costs and savings achieved by innovation of the technological process.
39
Butler, Peter. "Employee representation in non-union firms : a critical evaluation of managerial motive and the efficacy of the voice process". Thesis, University of Warwick, 2003. http://wrap.warwick.ac.uk/2657/.
Testo completoAbstract (sommario):
This thesis sets out to explore the much overlooked phenomenon of non-union employee representation (NERs). The work is concerned with both the utility of these structures from a workforce perspective and the managerial motivation underpinning the presence of these bodies. Further to the exploration of the above themes case study research was carried out in three organisations possessing relatively mature non-union representative structures. In terms of managerial goals it is suggested that that the extant literature affords a partial account; commentators characteristically depict a manifestly defensive intent, with goals evinced in terms of trade union exclusion. This study advances knowledge in this area by providing a more discriminating analysis exploring the contingent factors differentially shaping the managerial response to employee representation. Over and above union avoidance, evidence is presented of certain managerial actors pursuing a more proactive set of goals aimed at securing the cooperation of employees via the legitimacy imbued though the process of consultation. The necessity for such a response is tracked to factors relating to demands in and around the nature of the production regime/mode of service delivery. With regard to the theme of employee empowerment the thesis broadly supports the extant literature in demonstrating that the institutions under review represent largely unavailing vehicles for the furtherance of employee interests. A distinct feature, however, is that in contrast to these predominantly descriptive studies the theme of `voice' is ensconced within a theoretically informed analysis, allowing the study to move beyond this somewhat bland conclusion. The shortcomings are tracked to the key areas of power, autonomy and competence - ultimately manifest in a marked legitimacy gap. In the final analysis it is argued that there are inherent tensions unleashed by this mode of intervention precluding beneficial outcomes for both parties. Specifically, topics relating to the irreconcilability of the pursuit of both corporate and workforce goals through a managerially derived format are considered. Similarly, the rationality and coherence of a managerial agenda pursuant of `rival logics' of action, relating to both issues of workplace control and employee empowerment, is afforded critical scrutiny.
40
Palma-Mendoza, Jaime Alberto. "Business process redesign to support the adoption of e-business for the improvement of supply chain management : innovation report". Thesis, University of Warwick, 2010. http://wrap.warwick.ac.uk/36891/.
Testo completoAbstract (sommario):
In recent years companies across different sectors have been facing a new competitive environment, characterized by an increase in the number of competitors, shorter product cycles and changing customer demand. In order to cope with these challenges and to achieve competitive advantage, companies are engaged in alliances and partnerships with other organizations and closer collaboration with suppliers and customers. Accordingly companies have turned their attention towards improving the management of their supply chains to achieve competitive advantage. One way to improve the management of supply chain is through process integration, which offers potential benefits such as cost reduction, creation of value by increasing profits, market share and strengthening competitive position. E-business has been considered by both researchers and companies as an option to construct supply chain integration. However evidence found in the e-business and supply chain literature shows a number of technical and organizational challenges faced by organizations regarding the use and adoption of e-business for the improvement of supply chain management (SCM). One of the organizational challenges is the necessity to change business processes to support the successful adoption and use of e-business technologies. This challenge has been highlighted in the supply chain and e-business literature to be at the core of a successful adoption and use of e-business. A literature search and review was conducted to find a methodology to conduct business process redesign (BPR) to adopt e-business for SCM improvement. From the review it was found that although a number of methodologies exist on business process redesign, supply chain redesign and e-business process design there is a lack of an integrated methodology to conduct business process redesign to support e-business adoption for supply chain management improvement. Through an inductive approach of pattern recognition from reviewing different methodologies (Kettinger, Teng and Guha, 1997) in three different domains: business process redesign, supply chain redesign and e-business process design, a methodology embedded within an action research approach to conduct business process redesign is proposed to support e-business technologies adoption for supply chain management improvement. This proposed BPR methodology can potentially be adapted to any company on any sector, this is possible due to the type of techniques and methods employed in the methodology which can be used on any BPR project to support the adoption of e-business for the improvement of supply chain management. This methodology is tested and validated through a practical application in an independent Airline Maintenance Repair and Overhaul (MRO) provider giving as a result a redesign of the component services process. This methodology will require further validation; however results from its application in an independent airline MRO provider show it can clearly guide and produce a business process redesign to support e-business adoption for supply chain management improvement.
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Marzec, Peter Edward. "A knowledge-based view of process improvement : a mixed methods study into the role of social networks and knowledge acquisition". Thesis, University of Nottingham, 2013. http://eprints.nottingham.ac.uk/13717/.
Testo completoAbstract (sommario):
The goal of this dissertation is to motivate a Knowledge-Based View of Process Improvement. In doing so, it advocates that acquiring and exploiting knowledge is the key to achieving and sustaining competitive advantage. The heightened competitive landscape firms now operate in, is not only driving the need for process improvement in order for firms to stay competitive, but also the need to acquire knowledge from external sources as firms may no longer have the luxury of developing solely from internally generated ideas. With the understanding that knowledge resides in and is created by individuals, and in line with broader trends towards more micro-views of the firm, the research looks at process improvement and knowledge acquisition at the individual level. Based on a mixed methods design, founded on a comprehensive review of the knowledge-based view, process improvement, and social network literatures, eight case interviews were first employed. This qualitative work identified Absorptive Capacity, and notably Zahra and George’s (2002) interpretation, as the key underlying theory to this investigation. Furthermore, it identified three major dyads that govern the acquisition of knowledge: affective vs. competence-based trust; costs of searching vs. motivations for sharing; and individual attributes vs. firm culture. This conceptual framework was then empirically tested with a sample of 200 respondents. To analyse the quantitative data, the variance-based structural equation modelling approach of Partial Least Squares (PLS) was used in conjunction with three advanced techniques: higher-order formative measurement analysis, interaction analysis, and multigroup analysis. The resulting contributions to knowledge are five-fold. Firstly and arguably the largest contribution, the research identifies and empirically verifies the “social integration mechanisms”, the factors that convert potential absorptive capacity (PAC) to realised absorptive capacity (RAC) in Zahra and George’s (2002) conceptualisation of Absorptive Capacity. To the best of the author’s knowledge, this is one of the first empirical studies to do this and thus makes a significant contribution to this theory. Secondly, it empirically demonstrates the existence of three dimensions to our knowledge stocks: individually-held knowledge, network-based knowledge from strong ties, and network-based knowledge from weak ties. In doing so, it empirically illustrates the strength of weak ties hypothesis by Granovetter (1973) in addition to providing insight into the antecedents of Absorptive Capacity. Thirdly, following the trend towards the more micro- foundation view, this research contributes to the discourse on the individual-level view of Absorptive Capacity (iCAP). Fourthly, it extends the knowledge-based view of process improvement by beginning to fill the dearth of literature on the exploratory and socially embedded aspects of knowledge acquisition. In addition, it endorses Absorptive Capacity as a useful theoretical lens by which to view this perspective. Finally, the outcomes of process improvement, and thus the outcomes of knowledge acquisition, are contextualised as cognitive and behavioural changes, which are in high contrast to the more traditional tangible outcomes such as number of new products, or physical improvements in products such as quality or cost.
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Ribeiro, Cristiane Dornellas. "Processo de trabalho e processo de valorização: extração de mais-valia na mineração, Congonhas (MG)". Universidade Federal de Juiz de Fora, 2015. https://repositorio.ufjf.br/jspui/handle/ufjf/323.
Testo completoAbstract (sommario):
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Este trabalho busca apreender o processo de produção dos trabalhadores do subsetor mineral ferrífero, sendo entendido como síntese dos processos de trabalho e de valorização do capital mineral a partir de pesquisa empírica realizada em uma unidade extrativa local, a mina Casa de Pedra, no município de Congonhas (MG). Para tanto, buscou-se conhecer e analisar o processo de produção através da ótica das determinações econômicas e sociais deste setor, a partir da visão dos sujeitos envolvidos neste processo, assim como de suas estratégias de enfrentamento frente à intensificação da extração de mais-valia no setor.
This work aims at showing the production process in the iron ore extractive subsector, being it understood as the synthesis of both the labor process and the process of producing surplus value. It is based on empirical research on a local unit, Casa de Pedra mine, in the municipality of Congonhas, Minas Gerais. Therefore, we sought to understand and analyze the production process through the lens of both the economic and social determinations of this sector, from the perspective of the workers involved in this process and their strategies to face the increase in the extraction of surplus value in the iron ore industry.
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Chapoval, Iêda. "Privatization and its labor consequences in developing countries : a case study of the Brazilian banking industry privatization process". Thesis, McGill University, 2001. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=38168.
Testo completoAbstract (sommario):
Research on the labor impact of privatization usually equates the process to other types of restructuring processes, such as downsizing, mergers or acquisitions. It is argued that not unlike other restructuring processes, privatization is likely to generate organizational changes that may lead to major alterations in employment quality. Few studies, however, have investigated the labor effects of privatization and other restructuring processes in a comparative manner, especially in developing countries. The overall purpose of this dissertation is to contribute to the understanding of the labor consequences of privatization in developing countries. This objective is undertaken through an exploration of the association between privatization and other restructuring processes occurring within the Brazilian banking industry and changes in employment quality, i.e., fluctuations in wages, non-wage benefits and job security. The most basic premise guiding this study's comparative framework is that the process of privatization is likely to affect labor in unique ways, that is, generating employment quality changes unlike those occurring at other sectors undergoing alternative restructuring processes.The sample consists of 476 respondents: employees (survivors) and ex-employees (retrenched) of public, privatized and private banks. Data were collected in 1998 by using a method of triangulation, i.e., surveys and in-depth semi-structured interviews. The principal results for this study confirm that changes in employment quality are more significant for workers associated with the privatized sector when compared to workers affiliated with other sectors of the Brazilian banking industry. Both quantitative and qualitative data for this study suggest that significant transformations in employment quality occurred as a result of privatization. It is further argued that the decline in employment quality after privatization can be conversely understood as a negative commitment on the part of Brazilian employers. This lack of commitment can be ultimately associated with a new developmental model with a particular type of economic orientation and specific form of labor organization based on flexibility.
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Holmes, Erin. "The role of emotional dissonance as an affective state on the emotional labor process of retail chain pharmacists /". Full text available from ProQuest UM Digital Dissertations, 2008. http://0-proquest.umi.com.umiss.lib.olemiss.edu/pqdweb?index=0&did=1850402801&SrchMode=1&sid=10&Fmt=2&VInst=PROD&VType=PQD&RQT=309&VName=PQD&TS=1278703634&clientId=22256.
Testo completoAbstract (sommario):
Thesis (Ph.D.)--University of Mississippi, 2008.Typescript. Vita. "March 2008." Major professor: John P. Bentley and Alicia S. Bouldin Includes bibliographical references (leaves 151-163). Also available online via ProQuest to authorized users.
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Ng, Wai Kwan Stephen. "Re-engineering the semiconductors business process to focus on Total Service Quality development through people in the Customer Responsiveness Center : executive summary". Thesis, University of Warwick, 1998. http://wrap.warwick.ac.uk/4067/.
Testo completoAbstract (sommario):
The research work illustrates the setup of a new and unique cross-functional unit called "The Customer Responsiveness Center" or "the CRC". The objective of this center is to improve total service quality management through individual employees and teamwork. The ultimate objectives are employee satisfaction and customer loyalty. Forming the CRC in this way is an innovative approach for a traditionally technology focused organization where the fundamental objective is Total Customer Satisfaction. Before, not much work has been done in the organization to understand total service quality, to explore the power of people, and to demonstrate results from real teamwork. The author accepts this challenge. The Customer Responsiveness Center is a vehicle for promoting Total Service Quality and people involvement. It is crucial to making the company's Total Customer Satisfaction objective possible. The concept that employee satisfaction precedes customer satisfaction is expanded through this literature research. This is a different belief from the common saying: The customer always comes first. There is no doubt in the author's mind that when employees come first, they will develop happy customers. The author proves his belief correct with his own Total Service Quality Management (TSQM) model in the CRC. The Quality and Speed Team (QuST) process initiated by the author creates a positive environment for the CRC team to promote total service quality concepts. "QuST" is an innovative culture development process focusing on Total Quality, Speed of Execution and Teamwork. "QuST" is also a unique process derived from the Total Quality Management concept. The CRC team also attempts to break the traditional business cycle barriers to re-engineer for better results. This includes: making possible the shipment of China manufactured semiconductors to Taiwan; reducing the total logistics and distribution cycle time; and closing down the customer service department in Hong Kong (headquarters) for better synergy and productivity. While promoting the total service quality concept, the CRC team enhanced employee satisfaction and customer satisfaction. The team has started the total service quality drive for the Asia Pacific semiconductor products group in Motorola. However, these are the areas that also need additional attention and require further study. Times have changed. We no longer live in a manufacturing environment. Total service quality is critical to all service providers. Customers today demand a total-service- quality package and consider that the service quality component is as critical as if not more important than the physical product. We are literally customer-driven. We are moving into the 21st century. Organizations that fail to master the skill of total service quality management will face difficult times. The CRC TSQM is a change model that can be applied to other industries to benchmark and to master the skills and resources that give an organization competitive advantage in the 21st century.
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Boateng, Douglas. "Re-configuring an international pharma-chemical customer services policy through the Delphi technique and process mapping : executive summary". Thesis, University of Warwick, 1997. http://wrap.warwick.ac.uk/34706/.
Testo completoAbstract (sommario):
As part of the organisation's strategy to improve its manufacturing logistics and supply chain management operations, they sponsored me on a Doctoral Program to research into the concept of customer service within the international Pharma-chemical and Pharmaceutical manufacturing industry. The research was structured in such a way that it formed part of my day to day manufacturing logistics assignments on and off site. The ideas cultured through the research have resulted in unprecedented improvements in both material an information flows on and off site. In particular, the systematic solicitation of our customer views through the Delphi technique has enabled the firm to gain a better understanding of its customer needs. Today, customer service performance as defined by our Pharmaceutical customers averages 98%. Nor is this all, for the continuous critiquing of various process steps through the virtuous circle of continuous improvement has enabled the organisation to improve the overall process lead times for two products by approximately 35%. With these improvements, all customers (internal or external) get what they want on time, in full and at the right quality. By gaining a better understanding of our customer and supplier needs, through timely information flows, the manufacturing strategy for two products have moved from make-to-stock to make to order. To date, over £1/2m savings have been realised by virtue of the fact that no raw material or finished product inventory is held for these two finished products. At the back end of Pharmaceutical supply chains, the survey on sourcing patterns within the industry showed that Pharma-chemical manufacturing was still concentrated among the major Pharmaceutical organisations. In fact, the study showed that Pharmaceutical organisations with sales of less than £900m outsourced their bulk Pharmaceutical needs whereas those having sales in excess of the stated amount used a combination of internal and external sources to satisfy their bulk Pharmaceutical needs. At the front end of Pharmaceutical supply chains, the survey highlighted the fragmented nature of the industry with over 60% having sales of less than £500m. This fording supports the view held today that the industry is heavily fragmented with more consolidation likely. The improvements to date have in fact exceeded what was expected. The gaining of approval to manufacture another product can be partly attributed to the continuous improvement efforts and accomplishments. With senior management's support, each individual and teams on site are continuously questioning their processes and seeking ways to reduce or eliminate the associated non value adding activities.
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Nascimento, Cristine Emily Santos. "Concessão de benefícios por incapacidade à luz do princípio da verdade: análise processual administrativa e judicial". Pontifícia Universidade Católica de São Paulo, 2016. https://tede2.pucsp.br/handle/handle/18777.
Testo completoAbstract (sommario):
Submitted by Filipe dos Santos (fsantos@pucsp.br) on 2016-08-02T16:12:45Z
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This work aims to verify the material truth principle in the administrative procedure for granting disability benefit (sickness and disability retirement pension both) as well as checking the principle of real truth in the judicial process for the same benefits. The intention is to note that the Administrative sphere the process for granting benefits, follows own principles, whose forecast is in the Law of Administrative Procedure. Upon completion of the medical report issued the decision is yet to be taken into consideration characteristics and principles of public administration to better consider the application of the principle of real truth. Already in judicial headquarters for the granting of sickness or disability retirement under the principle of real truth can possibly be interpreted more broadly by the judge, taking into account that apply to judicial proceedings, not only constitutional procedural principles, but strictly procedural principles applicable to pension harvest. After medical-legal experts, the court issues a move that meshes the interpretive act, multidimensional effects, with expert verification, which conceives better application of the principle of real truth. At the end we observe the effects of the application of the principle of real truth in the judicial process, and jurisprudential that is generated due to the interpretation of the judge tract
A presente dissertação tem por objetivo verificar o princípio da verdade material no processo administrativo para concessão de benefício por incapacidade (auxílio-doença e aposentadoria por invalidez, ambos previdenciários); e verificar o princípio da verdade real no processo judicial para os mesmos benefícios. A intenção é observar que, na esfera administrativa, o processo para concessão de benefícios segue princípios próprios, cuja previsão encontra-se na Lei de Processo Administrativo. Após a realização da perícia médica, a decisão é emitida; contudo, devem ser levados em consideração características e princípios próprios da administração pública que melhor consideram a aplicação do princípio da verdade real. Já em sede judicial, a concessão de auxílio-doença ou aposentadoria por invalidez, à luz do princípio da verdade real, tem possibilidade de ser interpretada de forma mais ampla pelo juiz, levando em consideração que são aplicáveis ao processo judicial princípios não somente processuais constitucionais, mas também processuais, estritamente aplicáveis à seara previdenciária. Após a perícia médica judicial, o juiz emite decisão em que se coaduna o ato interpretativo e os efeitos multidimensionais com a verificação pericial, o que concebe melhor aplicação do princípio da verdade real. Ao final, observam-se os efeitos da aplicação do princípio da verdade real no processo judicial e a jurisprudencialização, que é gerada por conta do trato interpretativo do juiz
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Hamid, Mass Hareeza Ali. "Business process re-engineering (BPR) implementation in Malaysian service organisations : a study from the perspectives of customers and employees". Thesis, University of Huddersfield, 2008. http://eprints.hud.ac.uk/id/eprint/11390/.
Testo completoAbstract (sommario):
The present study investigated the important factors of communication, training, rewards and incentives, information technology and the role of the BPR team in the implementation of BPR in Malaysian service organisations, namely, Bank Islam Malaysia Berhad (BIMB), TELEKOM(telecommunication organisation) and Universiti Putra Malaysia (UPM). The present study seeks to address the following objectives; (1) to examine the employees' and customers' perceptions of the implementation of BPR in three service organisations, (2) to identify and analyse the relative importance of factors contributing to resistance to BPR and its acceptance by employees, (3) to explore similarities and differences in the adoption and impact of BPR in the three service organisations and (4) to develop and test a model of internal and external customer satisfaction as a means of judging the important factors of BPR in service organisations. The first stage of the present study started with interviews with managers of BIMB, TELEKOM and UPM. Secondly, survey method was used in order to collect quantitative data on customers' and employees' perceptions towards BPR implementation in the three organisations since customers and employees are among the essential sources of indicators of the success BPR implementation. 53 employees and 63 customers of BIMB, 48 employees and 60 customers of TELEKOM and 58 employees and 65 customers of UPM participated in the present study. Findings suggested that all the dimensions discussed were particularly relevant with different level of rank order and difference among the three organisations as perceived by their customers. They were: (1) assessment of specific requirement mean dimension, (2) the importance of service characteristics, (3) customers' satisfaction levels and (4) service-encounter. Interestingly, there exist differences in employees' perceptions towards the (1) organisation's BPR goals, (2)effect of the changes in work tasks and (3)clarity and acceptance of the different aspects of BPR communicated by management. The third stage of the present study also used analytical survey design approach to analyse the factors influencing the implementation of BPR in the three organisations. Three different types of questionnaire were developed in order to collect data on team members', customers' and employees' perceptions towards the factors influencing the BPR implementation. Statistical analysis of the responses by the employees suggested that: (1) UPM scored the highest in `efficiency of management communication', (2) TELEKOM scored the highest in `salience of information', (3) TELEKOM scored the highest in `initiative in communication', (4) BIMB scored the highest in `effective communication channel', (5) TELEKOM scored the highest in `training within the organisation', (6) `rewards and incentives' showed a small difference in scores among the three organisations, (7) TELEKOM scored the highest in `information technology' and (8) all three organisations perceived that the reengineering team played as an important factor to the success of BPR implementation. Statistical analysis of the customers' responses showed that: (1) TELEKOM scored the highest in `the overall employees' performance', (2) BIMB customers scored the highest in `satisfaction levels' and `areas of improvement', (3) surprisingly, customers showed negative perceptions towards TELEKOM in terms of `encounter service' and (4) interestingly, TELEKOM customers rated a negative composite index of weighted importance of the BPR implementation.
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Kuhn, Sarah. "From the back office to the front lines : the computer software development labor process in a changing business environment". Thesis, Massachusetts Institute of Technology, 1987. http://hdl.handle.net/1721.1/17211.
Testo completo
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Mihut, Georgiana. "The Impact of University Prestige in the Employment Process: A Field Experiment of the Labor Market in Three Countries". Thesis, Boston College, 2019. http://hdl.handle.net/2345/bc-ir:108397.
Testo completoAbstract (sommario):
Thesis advisor: Hans de WitDo employers prioritize the signal associated with the name of the university someone graduated from above an applicant’s skills in the employment process? Using a field experiment of the labor market, 2,400 fictitious applications were submitted to job openings in three countries: United States, United Kingdom, and Australia. The resumes belonged to fictitious citizens with full working rights, both female and male, that have attended universities of varying prestige in the United States, United Kingdom, and Australia respectively. Two skill-intensive sectors of the labor market were chosen: information and communication technology and accounting. For each sector of the labor market, two resumes were designed. One resume had a high skills match with the generic requirements of entry level jobs in each sector. A second resume had a low skills match with the same requirements. For each country, one high-ranked university and one non-high-ranked university were selected to signal prestige. The name of the university the applicant graduated from and the sex of the applicant were randomly assigned on otherwise identical resumes. This study distinguished between the effects of human capital (Becker, 1975; Mincer, 1974; Schultz, 1959; 1961) and the signaling effect of university prestige in the labor market (Spence, 1973), while controlling for networking effects (Bayer, Ross, & Topa, 2005; Petersen, Saporta, & Seidel, 2000). The results suggest that human capital—as measured through the high and low skills match resumes—was statistically significant in predicting callbacks. Applications in the high skills match condition were 79% more likely to receive a callback than applications in the low skills match condition. The prestige condition and the interaction between university prestige and match were not statistically significant. This experiment detected no statistically significant differences in callback rates based on the sex of the applicant. These findings suggest that human capital, and not university prestige, predicts recruitment outcomes for applicants with a bachelor’s degree only. These results support a call for skill building and human capital consolidation at higher education institutions
Thesis (PhD) — Boston College, 2019
Submitted to: Boston College. Lynch School of Education
Discipline: Educational Leadership and Higher Education