Tesi sul tema "Knowledge management"
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1
Orlowski, Beate. "Knowledge Management". Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden, 2016. http://nbn-resolving.de/urn:nbn:de:bsz:14-qucosa-210121.
Testo completoAbstract (sommario):
Organisationen müssen sich mehr denn je den immer schneller wechselnden Marktbedürfnissen und dem immer größer werdenden Konkurrenzdruck stellen. Hofmann1 beschreibt diese Situation mit wirtschaftlichen Herausforderungen und gesellschaftlichen Trends:
• Kundenindividualität: Der Trend vom Anbieter- zum Käufermarkt vollzieht sich durch Serviceerhöhung und aktive Umsetzung kundenindividueller Anforderungen.
• Globalisierung und weltweiter Aktionsradius: Absatz- und Einkaufsmarkt erweitern ihren Radius, wodurch intelligente Formen der Zusammenarbeit erforderlich werden.
• „Kleine“ Strukturen und Teamorientierung: Konzentration auf Kemkompetenzen und Abbau hierarchischer Organisationsstrukturen sind für eine höhere Flexibilität und Schnelligkeit erforderlich. Außerdem muß die Kreativität, Eigenständigkeit und Zielorientierung des heutigen Arbeitnehmers unterstützt werden.
• Weltweiter intellektueller Wettbewerb: Durch den erweiterten Aktionsradius vergrößert sich auch der Kreis potentieller Konkurrenz. Aus- und Weiterbildung sowie Forschung & Entwicklung müssen sich diesen Herausforderungen stellen.
• Schnelligkeit: Der Faktor Zeit wird im unternehmerischen Maßnahmenbündel und der Zielrichtung von Organisationsprojekten und Technologieeinsatz immer kritischer,
• Kults und Trends: Vielschichtige Gesellschaftsgruppen und die starke Nutzung von Kommunikationstechnologien lassen neue Kults und Trends entstehen.
• Selbstbestimmung und neue Werte: Die Verschiebung der Wertemuster von Arbeitnehmern und Organisationen erfordern eine höhere Flexibilität von Arbeitszeit und Arbeitsort. [... aus dem Text]
2
Orlowski, Beate. "Knowledge Management". Josef Eul Verlag GmbH, 2000. https://tud.qucosa.de/id/qucosa%3A29806.
Testo completoAbstract (sommario):
Organisationen müssen sich mehr denn je den immer schneller wechselnden Marktbedürfnissen und dem immer größer werdenden Konkurrenzdruck stellen. Hofmann1 beschreibt diese Situation mit wirtschaftlichen Herausforderungen und gesellschaftlichen Trends:
• Kundenindividualität: Der Trend vom Anbieter- zum Käufermarkt vollzieht sich durch Serviceerhöhung und aktive Umsetzung kundenindividueller Anforderungen.
• Globalisierung und weltweiter Aktionsradius: Absatz- und Einkaufsmarkt erweitern ihren Radius, wodurch intelligente Formen der Zusammenarbeit erforderlich werden.
• „Kleine“ Strukturen und Teamorientierung: Konzentration auf Kemkompetenzen und Abbau hierarchischer Organisationsstrukturen sind für eine höhere Flexibilität und Schnelligkeit erforderlich. Außerdem muß die Kreativität, Eigenständigkeit und Zielorientierung des heutigen Arbeitnehmers unterstützt werden.
• Weltweiter intellektueller Wettbewerb: Durch den erweiterten Aktionsradius vergrößert sich auch der Kreis potentieller Konkurrenz. Aus- und Weiterbildung sowie Forschung & Entwicklung müssen sich diesen Herausforderungen stellen.
• Schnelligkeit: Der Faktor Zeit wird im unternehmerischen Maßnahmenbündel und der Zielrichtung von Organisationsprojekten und Technologieeinsatz immer kritischer,
• Kults und Trends: Vielschichtige Gesellschaftsgruppen und die starke Nutzung von Kommunikationstechnologien lassen neue Kults und Trends entstehen.
• Selbstbestimmung und neue Werte: Die Verschiebung der Wertemuster von Arbeitnehmern und Organisationen erfordern eine höhere Flexibilität von Arbeitszeit und Arbeitsort. [... aus dem Text]
3
Lubojacký, Roman. "Knowledge management". Master's thesis, Vysoká škola ekonomická v Praze, 2012. http://www.nusl.cz/ntk/nusl-164129.
Testo completoAbstract (sommario):
Knowledge management is a way to effectively manage corporate knowledge. Goal of the thesis is to analyze tasks and ways of knowledge management and technological means to support it and test chosen software tools for creation of knowledge base of business terms. First part of the work is dealing with analysis of knowledge management, technics and tools, which are used and technologies for its support. Second part is focused on testing tools for creation of business terms knowledge base for needs of Business Intelligence Competency Center. Main asset of this thesis is in creating comprehensive overview of technics and tools of knowledge management and proper technologies for its support and in creating desicion-making basis for company, which tool they should use to establish business terms knowledge base in their firm.
4
Mindell, Kidanu Jonatan, e Andreas Ångström. "Teknikens roll för Knowledge Management : Verktyg för Knowledge Management". Thesis, KTH, Industriell produktion, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-58827.
Testo completoAbstract (sommario):
De flesta företag är i dagens läge i högsta grad beroende av den information och kunskap som deras anställda besitter. Men vetskapen om hur denna kunskap skall tas till vara är inte alltid en självklarhet. Det är hanteringen och spridningen av kunskapen som begreppet Knowledge Management innefattar. Knowledge Management tar hela tiden större plats ute bland organisationer, och det är förståelsen för vikten av detta som medfört att större fokus har lagts på den teknik som används vid kunskapshantering. Då utvecklingen av tekniken pågår konstant, skapas dels nya möjligheter men även barriärer som måste överkommas. Syftet med denna rapport är att undersöka hur teknikens utveckling har påverkat kunskapshanteringen inom organisationer. Den skall också undersöka hur tekniken används för kunskapshantering och vilka barriärer som kan uppstå vid det dagliga arbetet.Denna rapport behandlar med hjälp av teori och empiri, de verktyg som finns för Knowledge Management. Rapporten förklarar skillnaderna mellan explicit- och tyst kunskap samt klargör skillnaden mellan data och information. Detta arbete ämnar även till att kartlägga hur omvandlingar mellan de olika kunskapstyperna fungerar, och visa hur ett företag likt en spiral omvandlar kunskapen genom organisationen och på olika sätt tar tillvara på den längs vägen. Även de olika hinder som kan uppstå vid kunskapsöverföring tas upp. Underlaget för denna rapport består av litteraturstudier inom ämnet Knowledge Management samt en empirisk undersökning som innefattar en kvalitativ intervju med en person på ett fallföretag. Intervjun utfördes på IT-avdelningen hos ett stort internationellt företag och respondenten hade lång erfarenhet inom företaget och stor insikt i det produktionssystemet som användes. Den empiriska studien gav en uppfattning om hur olika system för kunskapshantering användes på fallföretagets IT-avdelning. Systemen användes bland annat vid problemlösning, kunskapshantering samt upplärning av anställda. Ett av de system som undersöktes var ett system för problemlösning och kunskapsöverföring och det innehöll motsättningar som i viss mån hindrade kunskapshanteringen. Motsättningar var bland annat att varje kunskapsbehov bara skickades vidare till nästa nivå om det inte kunde tillgodoses med den rådande kunskapsbasen på en viss nivå, och att detta ledde till dålig återkoppling mellan källan och mottagaren av kunskapen. Empirin har också gett en personlig syn på hur utvecklingen av tekniken har påverkat kunskapssynen och kunskapshanteringen hos fallföretaget under de senaste årtiondena. Knowledge Management är i högsta grad någonting som fallföretaget bör fortsätta arbeta med. Teknikens utveckling har möjliggjort nya sätt att överföra kunskap, men som denna rapport bland annat behandlar, så är tekniken inte alltid bara till hjälp. Förbättringsförslag för fallföretagets system för kunskapsöverföring har tagits fram och systemet bör ändras så att varje problem får en enskild handläggare, och inte bara skickas uppåt i den kunskapsmässiga hierarkin utan någon respons. Detta kommer leda till bättre återkoppling och att handläggarna får större kunskaper inför liknande scenarion. Diskussionen tar också upp hur olika barriärer påverkar det dagliga arbetet på IT-avdelningen och förslag på hur dessa skulle kunna överkommas.A majority of companies are currently highly dependent on the information and knowledge that employees possess. Knowledge management (KM) comprises the ability to spread and handle knowledge. Knowing how to utilizing this knowledge is not always certain. Since companies have become more aware of the importance of KM a greater focus has been put on the development of technology within this subject. Due to this new opportunities have arisen as well as new barriers. The purpose of this report is to investigate the barriers that could occur when using technology to knowledge transfer. The report explains the difference between explicit and tacit knowledge and clarifies the difference between data and information. Furthermore, this report deals with the identification of tacit knowledge and the transformation into explicit knowledge and vice verse.The report consists of literature studies and an empirical study within KM. The different theories were used to develop a greater understanding of the subject. In addition an interview was conducted within the IT department of a large multinational company. The respondent has numerous years of working experience within the company and has a good understanding how the production system is used. The empirical study gave an idea of how different KM IT-systems are used in his department. Some of the systems that were used are; problem solving, knowledge management and training. It was decided to analyze one of the IT-systems for KM that the company used and investigate the barriers that could arise. One of the barriers that could occur was that when solving a problem no good feedback was given. This work shows, with the help of empirical studies, a personal view on how the development of technologies has affected KM in recent decades. KM is very much a subject which the company should continue to work with. The development of technologies has made it possible to transfer knowledge in various ways. Although there are a lot of advantages that comes with using technology this report are also covering the aspect on when the technology fails. Suggestions have been made on how the company, which the study has been made on, should improve its system when dealing with KM.
5
Jengard, Linus. "Project Knowledge Management : How to evaluate project knowledge, and Project Knowledge Management performance". Thesis, Linnaeus University, School of Computer Science, Physics and Mathematics, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-2538.
Testo completoAbstract (sommario):
Project Knowledge Management and more specifically how organisations capture experiences gained in projects, is a critical topic in order to compete in the knowledge economy. Little attention has been given the catchphrase lessons learned practices as a research area. The purpose of the thesis is therefore to analyse the framework for the project closure phase through a Knowledge Management perspective. The purpose is also to evaluate how new knowledge, captured by project closure documents, can be identified and measured.
To fulfil the purpose, the project closure phase and project closure documents within the project model Practical Project Steering are studied. Through a document study, the framework that the project model gives, and the project closure documents is analysed. The project closure documents are also examined regarding the experiences they capture. This is done by developing an instrument for identifying and measuring new knowledge.
Through the study, it can be established that the project closure phase provides for a link between Knowledge Management and Project Management. It has an important contribution to Knowledge Management since it mitigates the risk of not transferring knowledge to the organisational memory. The use of predefined knowledge domains supports structure, and systemisation in the production of the documents, as well as in the compilation and dissemination of useful knowledge.
New knowledge within the project closure phase can be identified and measured by dividing the documents into isolated pieces of information and using developed criteria to identify, and thereby quantify new knowledge. The instrument is highly reliable since it is ensured that the division of information does not result in any decontextualisation, and since the criteria used are very stable, and still acknowledge the dynamics of knowledge as well as the knowledge context.
By using the measurements on empirical data, problems that are important to acknowledge are identified. There is an uneven distribution of knowledge types acquired by the project closure documents, regardless of their importance; resulting in loss of important knowledge. The difficulty to formalise important knowledge, results in failing to transfer knowledge to an external organisational memory. The difficulty to distribute knowledge sufficiently, results in re-invention of the wheel, and the same mistakes being made twice or more.
6
Miles, Leon Anthony. "Knowledge management and environmental management". Thesis, University of Surrey, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.365193.
Testo completo
7
Andersson, Kent. "Knowledge Technology Applications for Knowledge Management". Doctoral thesis, Uppsala : Institutionen för informationsvetenskap, Univ. [distributör], 2000. http://w3.ub.uu.se/fulltext/91-506-1437-1.pdf.
Testo completo
8
Centrén, Philip, Mustafa Mehmed e Martin Werner. "Knowledge Management The presence of Knowledge Management theory in companies". Thesis, Kristianstad University College, School of Health and Society, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-4731.
Testo completoAbstract (sommario):
Knowledge is regarded as key resource in today’s business environment. Many researchers argue that it is the key resource to create a competitive advantage. Still, it differs itself from ordinary resources. Knowledge cannot be quantified or specified numerically to recognize the quantity of knowledge a company possesses. Furthermore, companies may lack the ability to achieve an absolute control over the supply of knowledge that will occur when trying to extract it from employees. Knowledge Management is the field which presents an approach to manage the valuable resource of accumulated knowledge. By implementing processes and actions in a company, it will obtain a control over the knowledge in the organization. This dissertation also presents diverse definitions of Knowledge Management. By investigating the components of these definitions, we see that various academic researchers recognize different notions upon Knowledge Management as theory. When reviewing theory, one could question the validity of the word management in Knowledge Management. The theory declares management as an enhancement of practices in organizational context.
The purpose of our dissertation was to investigate if theoretical Knowledge Management is a coexisted factor in companies. By looking at the elements extracted from theory, this notion became apparent. When implementing Knowledge Management, an individual company creates opportunities for people to learn and share their knowledge.
9
Prudnik, D. O. "Knowledge management systems". Thesis, Київський національний університет технологій та дизайну, 2018. https://er.knutd.edu.ua/handle/123456789/10771.
Testo completo
10
Eklund, Pieta. "Knowledge management på en dagstidning = [Knowledge management at a daily newspaper] /". Borås : Högsk. i Borås, Bibliotekshögskolan/Biblioteks- och informationsvetenskap, 2004. http://www.hb.se/bhs/slutversioner/2004/04-04.pdf.
Testo completo
11
Parodi, Pascale. "The knowledge management convergence : from theory to practice in knowledge management". Aix-Marseille 3, 2004. http://www.theses.fr/2004AIX30019.
Testo completoAbstract (sommario):
Le Management du Savoir (KM), n'est pas une nouvelle philosophie impossible à propos de la gestion des organisations, mais plutôt la somme de petites actions qui contribuent à la réussite du tout. Dans le contexte de la nouvelle économie, le KM est devenu incontournable. L'auteur le définit comme "le processus nourricier pour la survie des organisations". L'originalité de ce travail est de démontrer que le KM n'est pas forcement une thématique nouvelle qu'il faut caser à touts prix dans nos organisations. Il s'agit de prêter attention à la "Convergence liée au Savoir" ("Knowledge Convergence" KC) qui a déjà eu lieu, la plupart du temps, dans nos organisations; et non pas de créer une bulle séparée, isolante. Identifier et prendre en compte la "Convergence liée au Savoir" est une façon de commencer à pratiquer le KM. C'est identifier dans les structures établies de nos organisations, les germes de celle-ci. C'est considérer le développement organique qui a déjà eu lieu, et regrouper les efforts existants sous le parasol virtuel du KM. L'objectif est double. Il s'agit d'une part, d'enraciner ces pratiques dans la culture de l'organisation, afin d'entretenir la motivation du personnel. D'autre part, cela permet de réduire les barrières fonctionnelles entre les différents départements dans le but d'atteindre des objectifs communs, et de réaliser des tâches de plus en plus complexes. Les méthodes et pratiques du KM déployées, tiennent lieu de tactiques. Si ces pratiques convergent sous l'œil bienveillant d'une équipe pluridisciplinaire qui les coordonne, alors un nouveau savoir porteur d'avenir pourra émerger ("Knowledge Emergence"), et nous conduire à l' "Avantage Créatif"Knowledge Management (KM) is not a new impossible philosophy about business, but more the sum of all the small actions that are contributing to the success of the whole picture. In the context of the new economy, KM becomes inevitable. The author defines it as "the process of nurturing for surviving in organizations. " The original contribution of this work is to demonstrate that KM is not a new topic that we must fit into our organizations. We rather have to pay attention to the "Knowledge Convergence" (KC), that already most of the time happens in our organizations and not to create a separate isolating bubble. Identify and take in account the KC is a way to start doing KM. This is about identifying in our established structures in organizations, its seeds. This is about the consideration of the organic development that already happened in companies and their linkage under the virtual umbrella of the already existing KM efforts. The goal is double. In one hand this is about enrooting those practices in the company culture sustaining the employees' motivation. On the other hand, it allows reducing the functional barriers between the different departments, in order to achieve common goals and perform more and more complex tasks. KM methods and practices used are tactical. If those converge (KC) under the coordination of a cross-functional team, then a new kind of knowledge could emerge (Knowledge Emergence). This then leads to the "Creative Advantage"
12
Tucker, Eric. "KNOWLEDGE MANAGEMENT DETERMINANTS OF CONTINUANCE BEHAVIOR: EVALUATING THE AIR FORCE KNOWLEDGE NOW KNOWLEDGE MANAGEMENT SYSTEM". Doctoral diss., University of Central Florida, 2010. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/3343.
Testo completoAbstract (sommario):
Knowledge management (KM) encompasses the set of capabilities, processes, tools, and techniques for the most effective use of knowledge by an organization. The goal of KM is to improve the organization s ability to create, transfer, retain, and apply knowledge. Knowledge management is a goal that many organizations seek to achieve. Organizations apply their strategies, plans, and implementation to achieve KM. Organizations use technology to implement their KM strategy. For some, this approach has worked well; however, for others, the results have fallen short. KM shortcomings revolve around employees infrequent use of the technology. This research seeks to understand what influences a user s behavior to use a KM system and why a user becomes a routine user. This research provides a model of KM continuance behavior and post-acceptance usage behavior. Post-acceptance usage behavior is how an individual decides to use a system after its initial acceptance. The KM continuance model incorporates technology, community, individual, and organizational elements that influence a user s intentions and actual use of a KM system. The specific context of this research is a KM system known as the Air Force Knowledge Now (AFKN) system. AFKN emphasizes KM through expertise-sharing activities in Communities of Practice (CoPs). The AFKN KM system facilitates and enhances the relationships in the community. The data for this study were obtained by using an online questionnaire. The results are analyzed using Partial Least Squares structural equation modeling with a two-step data analysis approach. The first step assessed the properties of the measurement model. The second step assessed the path model. Path coefficients and t-values are generated to evaluate the 14 proposed hypotheses. The results of the investigation show that community and technology KM both positively influence a user s evaluation of the KM environment. The results produced a coefficient of determination of 60% for KM continued-use intention and 31% for KM continued-use behavior. The outcome of this research is a model that allows organizations to tailor their KM systems efforts to the organizational environment in order to maximize their resources. This investigation serves as a foundation for further research and development in areas of KM, KM systems, and post-acceptance usage.Ph.D.
Department of Industrial Engineering and Management Systems
Engineering and Computer Science
Industrial Engineering PhD
13
Granados, Ortiz Maria Luisa. "Knowledge management capabilities in social enterprises". Thesis, University of Westminster, 2014. https://westminsterresearch.westminster.ac.uk/item/8yqqx/knowledge-management-capabilities-in-social-enterprises.
Testo completoAbstract (sommario):
Many studies have researched how organisations can benefit from Knowledge Management (KM). Critical factors, models and frameworks for successful implementations of KM have informed practitioners in different industries and countries. However, there is still a need for exploring other dimensions of KM as well as its application in different contexts. Further empirical evidence and operationalisation, which assure successful implementations, is also needed to improve not only companies but also society in general. Building on that observation, this study presents conceptual and empirical evidence to support the view that KM, understood as an organisational capability, improves organisational performance of the under-researched and increasingly important Social Enterprises (SEs). These, normally micro and small organisations, are gaining worldwide attention and importance as they address, following business principles, crucial social and environmental problems and provide more sustainable solutions. Nevertheless, there is still a lack of empirical evidence of how these organisations operate, perform and scale up. The study supports this view by developing and empirically testing a model named Knowledge Management Capabilities in Social Enterprises (KMC-SE), which is the main contribution to knowledge of this study. The model describes the organisational pre-conditions and the knowledge activities that can develop Knowledge Management Capabilities (KMCs), which then have an impact on SEs’ performance. A sequential, explanatory, mixed methods’ research design was followed to test the model with empirical evidence from 432 SEs in the UK. The evidence suggests that current KMCs account for up to 20% of overall improvements in SEs’ performance, based on a year-to-year comparison. Moreover, the KMC-SE Model proposes new insights in the traditional way of approaching KM and KMC development, highlighting (a) the important role of human and cultural factors, giving less emphasis to extrinsic motivations and technology, (b) the importance of studying informal KM practices, and (c) the essential inclusion of external dimensions into the equation. Because of the limited research in organisational characteristics of SEs, and more specifically, their KM practices, the KMC-SE Model may have omitted other important elements that were particular to these organisations in their development of KMCs, as well as their performance measures. Therefore, the obtained KMC-SE Model needs to be considered as only a starting point in the study of KM in SEs.
14
Kapofu, Desmond. "An operations management perspective of knowledge management : towards a knowledge management assessment and improvement tool". Thesis, University of Bradford, 2009. http://hdl.handle.net/10454/5709.
Testo completoAbstract (sommario):
This thesis describes the development of a Knowledge Management (KM) Assessment tool for the Operational level of the organisation. Its main focus is to help organisations to identify the KM activities and mechanisms that they could improve in order to improve their operational efficiency. Current KM literature is lacking in guiding organisations in what they need to do in order to implement and formalise KM in their operations with a view to improving operational efficiency. Therefore the aim of this thesis is to fill this gap in the literature and also to influence the manner in which KM is practiced. The research project has three distinct stages: the model development, modification and testing stages. The model development stage synthesises KM literature and a pilot study in order to develop a conceptual model of the KM assessment tool. The second stage of the research project describes the application of the tool in three organisations and details the modifications that were made as a result. Finally, the third stage tests the final version of the KM Assessment tool using four case organisations. The KM Assessment tool presented in this thesis is not a prescriptive KM solution; it emphasises the need to approach KM from a process and task specific perspective. Put another way, KM improvements should be implemented to reflect the processes and task charactaristics of each individual organisation. However, the thesis presents a method of evaluation of such that is unform across organisational types
15
Mushonga, Cleopatra Tsungai. "Social networking for knowledge management : group features as personal knowledge management tools". Thesis, Stellenbosch : Stellenbosch University, 2014. http://hdl.handle.net/10019.1/86315.
Testo completoAbstract (sommario):
Thesis (MPhil)--Stellenbosch University, 2014.ENGLISH ABSTRACT: With the emergence of Web 2.0 (social network platforms) some Knowledge Management theorists saw the potential for incorporating its collaborative and networking features in Knowledge Management Systems. However, the consensus is that harnessing Web 2.0 features for Knowledge Management is still in its infancy and according to some it seems that Web 2.0 success in the social sphere is hard to translate to the work context. The thesis argues that Web 2.0 primarily facilitates Personal Knowledge Management (PKM) and in this way indirectly contributes to Organisational Knowledge Management. Furthermore not all Web 2.0 features are equally useful in facilitating Personal Knowledge Management. The thesis identifies the group features of social network platforms as the prime locations for networking and learning. The thesis is theoretically based on Cheong and Tsui's PKM 2.0 model, in particular the Interpersonal Knowledge Transferring phase that in turn is based on Nonaka's SECI model of knowledge conversion. The thesis starts out with considering the distinction and relationship between Organisational Knowledge Management (OKM) and Personal Knowledge Management (PKM). Thereafter Cheong and Tsui's PKM 2.0 model is described as well as Nonaka's SECI model. The Web 2.0 phenomenon is introduced through a literature review of various studies on the usefulness of social network platforms and the group features are specifically highlighted. A survey is conducted among users of a particular Web 2.0 group feature, based on questions developed from the SECI and PKM 2.0 models. The thesis comes to the conclusion that the group features of Web 2.0 social network platforms are useful for Knowledge Management, because it is indeed a component of users' Personal Knowledge Management.
AFRIKAANSE OPSOMMING: Sekere Kennisbestuursteoretici het met die opkoms van Web 2.0 (sosiale netwerk-platforms) die moontlikheid waargeneem om die samewerks- en netwerk-funksionaliteit van Web 2.0 platforms met bestaande Kennisbestuurstelsels te integreer. Die konsensus is egter dat sulke pogings nog veel tekortskiet en sommige waarnemers meen dat dit baie moeilik sal wees om Web 2.0 se sukses in die sosiale sfeer in die werksplek in te span. Die tesis argumenteer dat Web 2.0 hoofsaaklik Persoonlike Kennisbestuur (PKB) fasiliteer en langs hierdie ompad 'n bydrae lewer tot Organisatoriese Kennisbestuur (OKB). Verder lewer alle funksionaliteite van Web 2.0 nie 'n bruikbare bydra tot Kennisbestuur nie, maar is dit hoofsaaklik die groepsfunksies wat bruikbaar is in terme van netwerking en leer. Die tesis is teoreties gewortel in Cheong en Tsui se PKB 2.0 model, veral die Interpersoonlike Kennisoordragsfase wat weer op Nonaka se SEKI model gebaseer is. Die tesis oorweeg aanvanklik die onderskeid en verhouding tussen Organisatoriese Kennisbestuur (OKB) en Persoonlike Kennisbestuur (PKB). Daarna word Cheong en Tsui se PKB 2.0 model en Nonaka se SEKI model bespreek. Die Web 2.0 fenomeen word beskryf aan die hand van 'n literatuurstudie van navorsing oor die bruikbaarheid van Web 2.0 platforms en die groepsfunksionaliteit word spesifiek belig. 'n Vraelys, gebaseer op die SEKI en PKB 2.0 modelle, is onder gebruikers van 'n spesifieke Web 2.0 groepsfunksie geadministreer. Die tesis kom tot die konklusie dat die groepsfunksies van Web 2.0 sosiale netwerk-platforms bruikbaar is vir Kennisbestuur, want dit is inderdaad 'n komponent van gebruikers se Persoonlike Kennisbestuur (PKB).
16
Maier, Ronald. "Knowledge management systems : information and communication technologies for knowledge management; 111 tables /". Berlin ; Heidelberg [u.a.] : Springer, 2002. http://swbplus.bsz-bw.de/bsz098234811cov.htm.
Testo completo
17
Hagberg, Markus, e Daniel Mogefors. "Knowledge management i personalomsättningsstrategin". Thesis, KTH, Industriell produktion, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-55825.
Testo completoAbstract (sommario):
Knowledge management syftar till hur ett företag hanterar kunskap i sin organisation och begreppet börjades användas på 1990-talet. Behovet av en väl utarbetad knowledge managementstrategi blir uppenbart då någon börjar eller slutar på ett företag. Det finns mycket resurser att spara om man på ett effektivt sätt kan ge den nyanlände kunskap och överföra kunskap till organisationen från den som ska lämna. Risk finns också att nödvändig kunskap går förlorad om någon slutar och tar med sig nödvändig information som då blir svår eller omöjlig att återfå.Syftet med detta arbete är att undersöka vilka kopplingar som finns mellan knowledge managementstrategier hos en organisation och personalomsättningsstrategierna. Frågeställningen att besvaras är vilka knowledge managementstrategier kan ett kunskapsintensivt företag ha för att bäst hantera en anställds avgång eller ankomst? Genom litteraturstudier lades en grundförståelse för ämnet som sedan utmynnade i ett intervjuunderlag som ställdes mot två företag. Företagen som intervjuades var kunskapsintensiva och arbetade i två olika branscher, ett av intervjuobjekten arbetar i projektform som konsult på en IT-konsultfirma och den andra jobbar med kompetensutveckling på en större svensk bank.I företaget som arbetade i projektform fanns stukturer för kartläggning av kompetens, en staff manager ser över kunskapsbehov i projekten och organiserar grupperna efter det. Man arbetar aktivt med att sammansätta grupper så man får god fördelning mellan nyanställda och personer med lång erfarenhet så att det kan ske kunskapsutbyte mellan de två. En konsult som arbetar länge ute hos kund kan börja identifiera sig mer med kundföretaget än den egna firman. Konsultfirman riskerar då att förlora värdefull kunskap om den anställde skulle besluta sig för att säga upp sig och ta anställning hos kunden.På banken värdesätter de låg personalomsättning och ser det som ett mått på hur bra den är som arbetsgivare. Rekrytering till en tjänst sker först intern. Man undersöker om någon anställd på banken lämpar sig för tjänsten eller om man kan kunskapshöja någon internt. Om det inte är aktuellt rekryteras extern arbetskraft. Som ny på en tjänst har man i regel en mentor i ungefär en månad för att lära sig om de nya arbetsuppgifterna och då man slutar har man ett avstämningsmöte för att delge kunskap som kan vara företaget till gagn.Knowledge management aims to define how a company handles knowledge in the organization and the term started to be used in the 1990’s. The need for a well developed knowledge management strategy becomes apparent when someone starts at or leaves a company. There are a lot of resources to be saved if the organization can transfer knowledge effectively to the new employee and gather knowledge from the terminating employee. When an employee quits there is a risk that important knowledge is lost and hard or impossible to get back.The purpose of this thesis is to study what connections there are between knowledge management strategies in an organization and its labor turnover strategies. The question to answer is what knowledge management strategies a knowledge intense company can have to best manage an employee’s arrival and departure?By studying literature, a basic understanding of the topic was established that later became the foundation for the interviews with the two companies. The companies that were interviewed were knowledge intense and worked in two different fields, one of the interviewees works in projects at an IT consulting firm and the other interviewee works with skills development at a large Swedish bank.There is a structure for mapping competencies in the company that worked in project form, a staff manager overlooks the knowledge need in the projects and organizes the groups accordingly. In order for knowledge exchange between new employees and people with long experience in the company an effort is made to put these two groups in the same project. A consultant who works long periods at a client firm may start to identify her/himself more with the client than the own firm. If the employee would leave the firm and start working for the client the consultant firm is then at risk of losing valuable information. A low employee turnover rate is valued at the bank interviewed. It sees labor turnover as a measurement of how good it is as an employer. Recruiting is always done internally first and either an existing employee gets the job right away or someone internally gets educated to meet the knowledge needs of that particular position. If neither of those options are available it may be necessary to look outside the company for the right person. A new employee will most often have a mentor for a month to be introduced to the new job and when someone leaves the company they will have a meeting with their boss in order to leave knowledge that will be useful to the company.
18
Balafas, Panagiotis. "Goal-orientated knowledge management". Thesis, Loughborough University, 2009. https://dspace.lboro.ac.uk/2134/10707.
Testo completoAbstract (sommario):
Knowledge Management (KM) is a mystifying and multidimensional concept. Although recognised as a discipline since the mid 1990's, KM continues to produce controversial debate amongst academics and practitioners from a variety of backgrounds. The competing schools of thought in the KM field stimulate fragmentation, which has led to the development of a wide variety of KM strategies and approaches. The literature review reveals that the majority of organisations consider KM to be strategically important, yet at the same time the majority of KM initiatives fail. One of the most fundamental reasons for the high failure rate in KM initiatives seems to be a distinct lack of focus and direction. There isn't enough attention paid to the specific objectives that each organisation is trying to deliver with the support of KM. It is often assumed, mistakenly, that managing knowledge simply pays off in the long term. These observations provide strong indication of the need for goal-oriented thinking in KM. This notion is reinforced by lessons learnt from a pilot KM initiative that follows conventional KM thinking and, ultimately, fails. In response, the Goal-Oriented Knowledge Management (GOKM) methodology is proposed, which focuses on organisational goals and combines various KM approaches according to context and objectives. GOKM is applied, evaluated and refined via three case studies at the Danwood Group, HSBC Bank and HBOS Bank. An overall evaluation of GOKM is presented, based on five key criteria (bottom-line results, added value, flexibility, usability and durability). In addition, the impact of GOKM in each participating organisation is measured against specific criteria that are set by senior management. The research has shown that GOKM has significant potential to be applicable in a wider context and this thesis makes a sizable contribution to the development of goal-oriented KM theory.
19
Xiao, Wenli. "Essays on knowledge management". Diss., Georgia Institute of Technology, 2013. http://hdl.handle.net/1853/50129.
Testo completoAbstract (sommario):
For many firms, particularly those operating in high technology and competitive markets, knowledge is cited as the most important strategic asset to the firm, which significantly drives its survival and success. Knowledge management (KM) impacts the firm's ability to develop process features that reduce manufacturing costs, product designs with the features and functionality to match consumer demand, and time to market. Unfortunately, many firms lack an understanding of how to develop and exploit knowledge capabilities for success. In this thesis I develop a rich and multifaceted understanding of how KM strategies lead to successful outcomes for a firm. The thesis comprises three essays, described below. The first essay (Chapter 2) examines how volume-based learning influences the relationship between a buyer and supplier in a two-period Stackelberg game. Three types of knowledge management practices are considered. First, in contrast to the literature, I recognize that knowledge accumulated from current in-house production contributes to the buyer's future product and process development efforts. Second, I allow the supplier to invest in integration process improvement (a form of knowledge development) to reduce the buyer's integration cost. Therefore, the supplier has two mechanisms to impact the buyer's demand: price and process improvement. Lastly, both the buyer and supplier benefit from volume-based learning that reduces their respective production costs. I provide conditions under which the buyer partially outsources component demand as opposed to fully outsourcing or fully producing in-house. In addition, I identify conditions for which the supplier's price and investment in integration process improvement can serve either as substitutes or complements. In the second essay (Chapter 3), I consider knowledge development (KD) strategies in a new product development (NPD) project with three stages of activities conducted concurrently: prototyping, pilot line testing, and production ramp-up. I capture the link between successive stages of engineering activities by recognizing that knowledge accumulated in one stage and transferred to another stage improves the efficiency of knowledge development in the recipient stage. A Base Model and two extensions are introduced that differ in the manner in which knowledge transfer (KT) occurs. I find that the NPD manager pursues different dynamic strategies for KD in each stage of the project. In addition, I explore how the effectiveness of KD and the returns to KT impact the optimal strategies adopted in each stage. In the third essay (Chapter 4), I introduce a dynamic model to explore the impact of KT on a manager?s pursuit of an existing product improvement project and a new product development project. These two projects consume costly knowledge development resources. A key feature of the model is the characterization of the knowledge transfer process from the new product development project to the existing product improvement project. As a result of KT, the ability of the existing product improvement project to generate new knowledge is enhanced. However, the ability of the new product to generate expected net revenue when it is released to the marketplace is reduced due to the loss of proprietary knowledge. I obtain dynamic optimal strategies of KD in both projects and the optimal strategy of KT from the new product development project to the existing product improvement project.
20
Zemlyakova, Yevgeniya (Yevgeniya Vladimirovna) 1976. "Online community : knowledge management". Thesis, Massachusetts Institute of Technology, 2000. http://hdl.handle.net/1721.1/8815.
Testo completoAbstract (sommario):
Thesis (M.Eng.)--Massachusetts Institute of Technology, Dept. of Electrical Engineering and Computer Science, 2000.Includes bibliographical references (p. 85-86).
Introduction. Motivation: The Information Age has replaced the Industrial Age. Today, companies measure their wealth by a new type of asset -- knowledge. It is more valuable to have the best information and the best knowledge in the industry rather than physical or even natural resources. More and more companies use knowledge for strategic advantage. Therefore, knowledge assets must be nurtured, preserved and used to the largest extent possible by both individuals and organizations. Knowledge that is not accumulated, maintained and presented in a way that can be easily accessed and understood cannot be used effectively. When the challenge of efficiently managing knowledge is resolved, an organization will experience short term benefits in the form of increasing the quality of its products and services and long-term benefits acquiring the ability to use knowledge tools in forecasting, decision making and attracting more clients. The problem of Knowledge Management is an area of active ongoing research. Technologies that are used to address the problem include but are not limited to databases, data warehousing, data mining and intranets. This project focuses on using the available technologies to address the issue of effectively creating, managing, sharing and using the intellectual assets of organizations.
by Yevgeniya Zemlyakova.
M.Eng.
21
Holland, Suzi. "Knowledge management tool selection". Thesis, Loughborough University, 2013. https://dspace.lboro.ac.uk/2134/11955.
Testo completoAbstract (sommario):
Dawson (2009) suggested a twelve step methodology for implementing knowledge management solutions following research which showed that implementing knowledge management solutions was not as successful as expected. This thesis investigates the third of this twelve step methodology which requires finding a knowledge management solution in the context of the problem. The aim of the research is to determine a methodology that will provide a systematic way for managers to select an appropriate knowledge management tool given a particular working environment. Two organisations are investigated to confirm that there is a need for a systematic methodology for selecting knowledge management tools and how a methodology may help in achieving selecting an appropriate tool. This investigation is carried out using case studies, action research and interviews and results in discovering that organisations do not have a systematic method for selecting tools which leads to tools being selected haphazardly and not always successfully. Two tools are developed to aid a manager in selecting a knowledge management tool: the House of Knowledge Management Tool Selection and the Knowledge Management Tool Classification Grid. The House tool helps to identify the knowledge problem being solved and evaluates all potential knowledge management tools against the problem. The barriers to the potential success of the tools are also examined. The grid identifies potential tools by classifying them against knowledge problems. The two tools are further refined and developed using the two organisations as case studies to demonstrate how and when the tools can be used. This leads to development of the Barrier House and the Evaluation Grid. A framework and associated methodology are then developed that can be used as a guide to using the tools, offering a systematic approach to selecting knowledge management tools given any environment and thus accomplishing the aim of the thesis.
22
Bengtsson, Jim, e Jimmy Wettergren. "Knowledge management inom produktion". Thesis, KTH, Tillämpad maskinteknik (KTH Södertälje), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-232158.
Testo completo
23
Robertson, Maxine Jane. "Sustaining knowledge creation within knowledge intensive firms". Thesis, University of Warwick, 1999. http://wrap.warwick.ac.uk/36333/.
Testo completoAbstract (sommario):
This thesis is concerned with understanding the way in which knowledge creation was sustained over time within a particular type of knowledge intensive firm referred to as an expert consultancy. Expert consultancies are differentiated from generalist management consultancies in terms of their knowledge intensity i.e. the high levels of expertise of the workforce and their focus on the development of highly customised creative and innovative solutions rather than on the diffusion and implementation of pre-packaged 'best practice' solutions. Two longitudinal case studies were conducted in expert consultancies and a critical interpretative approach, characteristic of the constructivist paradigm was adopted for their analysis. Processes of knowledge creation are intrinsically complex and unpredictable. The leaders of such finns then are perpetually seeking ways to manage the fundamental tensions that exist between autonomy and control and efficiency and uncertainty. A retrospective historical analysis was developed of the way in which knowledge creation occurred and the organisational conditions that served to shape the process over time within both firms. The organisational conditions that were considered included not only structural aspects of the firm but also cultural and social conditions. Any changes that had occurred over time with regard to the way in which knowledge creation occurred were considered in relation to the organisational conditions that may have stimulated such changes in order to develop this analysis. The research found that a number of distinctive structural conditions contributed to sustaining processes of knowledge creation over time, including profit satisficing behaviour, an absence of professional management, and a resource rich environment. Critically, a strong yet ambiguous culture was found to be important for sustaining processes of knowledge creation. Organisational ambiguity promoted quasi-normative control, regulating individuals' dual identities as both 'consultant' and 'expert'. Quasi-normative control promoted both creative and selfdisciplining behaviour such that processes of knowledge creation occurred in ways that were ultimately efficient for the finn. These findings represent a new contribution to knowledge with regards to organisational culture and the management of knowledge workers and will hopefully stimulate further research in this area.
24
McCarthy, Gerard John. "Knowledge management within a multinational knowledge led company". Thesis, University of Glasgow, 2009. http://theses.gla.ac.uk/603/.
Testo completoAbstract (sommario):
The semiconductor industry relies on knowledge sharing and collaboration between its employees and amongst subsidiary companies to remain competitive in an ever changing, market driven environment. Practise has changed from workers supplying labour to workers supplying knowledge. Technology improvements and investment in automation have provided companies the platform to generate, codify, harness and exploit knowledge as a means of improving organisational performance. This research explores knowledge dynamics in the organisation and specifically looks at knowledge sharing within a subsidiary and among subsidiaries in a multinational corporation. The corporation in question operates its manufacturing facilities as competing business units. The purpose of the research was to establish if this method of organising business units provides the overall corporation with a competitive advantage, or if competing business units inhibits performance preventing or restricting the potential for a competitive advantage for the corporation. To determine how knowledge is shared within the organisation a series of semi-structured interviews were conducted. Senior managers and professional staff across a number of disciplines were interviewed. Knowledge sharing within functional area departments, collaboration between functional area departments, knowledge systems and compliance to knowledge systems were used as determinants to establish the extent of the knowledge dynamic in the subsidiary. The relationship between knowledge sharing and how it impacted the “bottom line” performance of the subsidiary was also considered in an attempt to quantify the impact knowledge sharing has on performance. To determine how knowledge is shared between subsidiaries, two case studies were conducted. The first case study involved a benchmarking visit to allow two of the corporation’s subsidiaries to compare best practice cost systems with multi-disciplines involved. The second case study involved a cross functional team of technical staff to define a manufacturing facility technical yield roadmap. Significant cost, productivity and yield improvement at the site was attributed to the success of collaborative units established at site. Establishing collaborative units was a precursor to setting up a network within the site to promote knowledge sharing in the organisation. The site was cognisant of the impact of effective knowledge sharing and receptive to sharing knowledge on an informal or formal basis. The site put great stock in codified knowledge and invested heavily in automating knowledge based systems. Many barriers to knowledge sharing were identified including compliance to codified procedures, departmental conflicts, viewing knowledge sharing as a burden, variation across automated systems, conflicts caused by the internet as a knowledge source and logistics due to geographical dispersion. Knowledge-led teams overcame many of these barriers. Success bred success to the extent knowledge sharing has become a business process in the organisation. Knowledge sharing is a two way process. It can be a vehicle for trust, respect and improvement. This research has shown knowledge sharing even within competing business units can produce a competitive advantage. An organisation is an accumulation of knowledge. A knowledge-led collaborative approach provides many benefits: it will advance the company, engage staff at all levels and favourably impact the “bottom line”. Knowledge management differentiated the local site from other corporate subsidiaries with the local site demonstrating “best in class” results on its key performance indicators. Encouragingly, there is ample opportunity to improve performance further once knowledge management is fully embedded as a business process across the organisation.
25
Aliba, Beatrice. "Knowledge management in research organisations : a knowledge audit". Master's thesis, University of Cape Town, 2008. http://hdl.handle.net/11427/14703.
Testo completoAbstract (sommario):
Includes bibliographical references (leaves 120-125).This dissertation focuses on a knowledge audit that was conducted in a research organisation (PLAAS) at the University of the Western Cape in Cape Town, South Africa. A knowledge and information audit provides a framework that examines the ways in which an organisation handles and leverages its knowledge and information assets. The audit examines ways an organisation creates, generates, disseminates, stores and shares its knowledge and information resources. In the process, the gaps, sinks, and duplications are revealed; providing useful information that can support decision making and knowledge management initiatives to enhance organisational productivity and effectiveness. This relates specifically to developing relevant information and knowledge strategies, to understanding an organisation's knowledge and information needs and aligning these with the right tools that will facilitate efficiency in an organisation's core engagements. This knowledge and information audit was exploratory in nature and sought to understand the current information and knowledge environment of the organisation. It was anticipated that the results would augment and feed into the current reflections of the organisation on how to leverage its knowledge and information assets and improve efficiency and remain competitive in the market place. The audit was carried out at PLAAS, a research unit that produces considerable research output based on the empirical studies that the staff conducts. The organisation, in addition, is actively involved in forums that debate and engage with various players in the land and agrarian sector in South Africa. These engagements are at a level where they influence policy matters related to land and agrarian matters in the new South Africa. This audit sought to examine what information and knowledge supports core engagements of the staff, what information and knowledge they use, where they find it and in the process establish the gaps, and challenges staff face as they carry out their core research duties. The audit adopted a qualitative approach to research, where interviews were the primary source of data collection. An interview guide was developed to facilitate the data collection and twelve (12) interviews were conducted. The themes, recurring items, and unique views that emerged guided the analysis. Recommendations to improve the current knowledge and information environment took the form of a 'Road Map for Knowledge Management' that the organisation can adopt to enhance the current operating system. The knowledge and information audit showed that the organisation is very knowledge-oriented and extensively engaged in knowledge work even though this is not explicitly referred to as 'Knowledge Management'. Many shortcomings were identified with regard to the knowledge and information system that is currently in place and these specifically relate to: the organisational structure, organisational memory, organisational technology infrastructure, infrastructure, knowledge sharing activities, and the organisational culture. The results suggested that the organisation needs to strengthen aspects in these areas in order to remain efficient and support the staff in their daily work activities. The outcomes further suggest that knowledge audit methodologies (as an area of knowledge management) need to develop and be standardized and that more research needs to be conducted in this field of knowledge management.
26
McCarthy, Gerry. "Knowledge management within a multinational knowledge led company". connect to e-thesis, 2009. http://theses.gla.ac.uk/603/.
Testo completoAbstract (sommario):
Thesis (Ph.D.) - University of Glasgow, 2009.Ph.D. thesis submitted to the Faculty of Law, Business and Social Sciences, University of Glasgow, 2009. Includes bibliographical references. Print version also available.
27
Rodriguez, Eduardo. "Knowledge management applied to enterprise risk management". Thesis, Aston University, 2010. http://publications.aston.ac.uk/15785/.
Testo completoAbstract (sommario):
Risk and knowledge are two concepts and components of business management which have so far been studied almost independently. This is especially true where risk management (RM) is conceived mainly in financial terms, as for example, in the financial institutions sector. Financial institutions are affected by internal and external changes with the consequent accommodation to new business models, new regulations and new global competition that includes new big players. These changes induce financial institutions to develop different methodologies for managing risk, such as the enterprise risk management (ERM) approach, in order to adopt a holistic view of risk management and, consequently, to deal with different types of risk, levels of risk appetite, and policies in risk management. However, the methodologies for analysing risk do not explicitly include knowledge management (KM). This research examines the potential relationships between KM and two RM concepts: perceived quality of risk control and perceived value of ERM. To fulfill the objective of identifying how KM concepts can have a positive influence on some RM concepts, a literature review of KM and its processes and RM and its processes was performed. From this literature review eight hypotheses were analysed using a classification into people, process and technology variables. The data for this research was gathered from a survey applied to risk management employees in financial institutions and 121 answers were analysed. The analysis of the data was based on multivariate techniques, more specifically stepwise regression analysis. The results showed that the perceived quality of risk control is significantly associated with the variables: perceived quality of risk knowledge sharing, perceived quality of communication among people, web channel functionality, and risk management information system functionality. However, the relationships of the KM variables to the perceived value of ERM are not identified because of the low performance of the models describing these relationships. The analysis reveals important insights into the potential KM support to RM such as: the better adoption of KM people and technology actions, the better the perceived quality of risk control. Equally, the results suggest that the quality of risk control and the benefits of ERM follow different patterns given that there is no correlation between both concepts and the distinct influence of the KM variables in each concept. The ERM scenario is different from that of risk control because ERM, as an answer to RM failures and adaptation to new regulation in financial institutions, has led organizations to adopt new processes, technologies, and governance models. Thus, the search for factors influencing the perceived value of ERM implementation needs additional analysis because what is improved in RM processes individually is not having the same effect on the perceived value of ERM. Based on these model results and the literature review the basis of the ERKMAS (Enterprise Risk Knowledge Management System) is presented.
28
Munzhelele, Tshililo. "Knowledge management and service delivery : a knowledge management model for the housing sector". Thesis, Stellenbosch : Stellenbosch University, 2012. http://hdl.handle.net/10019.1/20126.
Testo completoAbstract (sommario):
Thesis (MPhil)--Stellenbosch University, 2012.ENGLISH ABSTRACT: Die Suid-Afrikaanse regering en sy organisasies en instellings, net soos ander internasionale state, word gekonfronteer met uitdagings om hul bates te bestuur, soos onder andere data, inligting, kennis, mense en prosesse. Hierdie uitdagings tel onder die faktore wat dienslewering negatief beinvloed. Alhoewel die Departement van Behuising ongeveer twee miljoen en sewe honderd duisend huise gelewer het, sedert 1994 was daar nog steeds uitdagings. Gepaardgaande met swak dienslewering, het die Departement ook gesukkel om bates soos inligting, kennis, inligtingstegnologie en menslike hulpbronne te bestuur. Alhoewel dit uitgebreide beleggings gemaak het in inligting tegnologie, veral in die ondersteuningsdienste, het die departement nog nie die tegnologie ten volle benut nie. Die tesis poog om die positiewe aspekte te ontdek wat deur die toepassing van kennisbestuur binne die behuisingsektor oor al drie regeringsvlakke teweeggebring kan word. ‘n Vraelys is versprei onder beamptes wat die bestaande behuisingsinformasie-sisteme gebruik in die areas van behuisingsubsidie administrasie, monitering en evaluering en projekbestuur afdelings in die behuisingsektor. Gebaseer op die bevindinge van die vraelys word ‘n kennisbestuursmodel vir die behuisingsektor voorgestel wat dienslewering kan bevorder.
AFRIKAANSE OPSOMMING: Die Suid-Afrikaanse regering en sy organisasies en instellings, net soos ander internasionale state, word gekonfronteer met uitdagings om hul bates te bestuur, soos onder andere data, inligting, kennis, mense en prosesse. Hierdie uitdagings tel onder die faktore wat dienslewering negatief beinvloed. Alhoewel die Departement van Behuising ongeveer twee miljoen en sewe honderd duisend huise gelewer het, sedert 1994 was daar nog steeds uitdagings. Gepaardgaande met swak dienslewering, het die Departement ook gesukkel om bates soos inligting, kennis, inligtingstegnologie en menslike hulpbronne te bestuur. Alhoewel dit uitgebreide beleggings gemaak het in inligting tegnologie, veral in die ondersteuningsdienste, het die departement nog nie die tegnologie ten volle benut nie. Die tesis poog om die positiewe aspekte te ontdek wat deur die toepassing van kennisbestuur binne die behuisingsektor oor al drie regeringsvlakke teweeggebring kan word. ‘n Vraelys is versprei onder beamptes wat die bestaande behuisingsinformasie-sisteme gebruik in die areas van behuisingsubsidie administrasie, monitering en evaluering en projekbestuur afdelings in die behuisingsektor. Gebaseer op die bevindinge van die vraelys word ‘n kennisbestuursmodel vir die behuisingsektor voorgestel wat dienslewering kan bevorder.
29
Bester, Emily Anna. "Patterns in the knowledge management discourse : an analysis of selected knowledge management theorists". Thesis, Stellenbosch : Stellenbosch University, 2013. http://hdl.handle.net/10019.1/80329.
Testo completoAbstract (sommario):
Thesis (MPhil)--Stellenbosch University, 2013.ENGLISH ABSTRACT: Knowledge management is a fragmented and ambiguous management practice. This is evident from the plethora of definitions available for this field. The premise of this study is that different discourse patterns in knowledge management also contribute to the ambiguity. Four theoretical lenses describe the typical discourses that are associated with the formation of management practices, namely management innovation, umbrella construction, management fashion cycles and institutionalisation of management practice. The following propositions are indicative of the types of discourses involved – the rationale, business outcome, management niche, solution definitions and the means provided for the enactment of the practice. The discourses of seven proponents were analysed according to the above, viz. Verna Allee, Nancy Dixon, Leif Edvinsson, Ikujiro Nonaka, Laurence Prusak, David Snowden and Mathieu Weggeman. Three main patterns were identified based on the manner in which the discourses associated with the four theoretical lenses manifest in the analysed discourses. These patterns represent three different conceptualisations of knowledge management, namely - (i) Knowledge management as a meta-practice framework: the focus is on the assimilation and synthesis of the various knowledge-based practices that are part of other management practices (such as quality management), or practices that originate from fluid initiatives in organisations (e.g. the role of the librarian transforming to become a information broker), or practices that are defined through systematic experimentation (such as the potential of social media for intelligence analysis). (ii) Knowledge management as a platform and catalyst for systemic management innovation: the quest is to define new approaches that are appropriate to manage organisations as complex knowledge-based systems. These approaches should supersede management practices still rooted in Newtonian or mechanistic thinking. Knowledge management is regarded to be a revolutionary practice that proposes, conceptualises and diffuses such new approaches, e.g. value network management (Verna Allee) and the Cynefin framework (David Snowden). (iii) Knowledge management as a master idea or master narrative: this knowledge management discourse is about the theorisation of novel structural arrangements that emerge in organisations as a response to the new requirements of a knowledge-driven economy. This theorisation influences the thinking, premises and practices of various management fields, such as strategic planning, human resource management and organisational design.
AFRIKAANSE OPSOMMING: Kennisbestuur is ‘n gefragmenteerde en dubbelsinnige bestuurspraktyk. Dit is duidelik uit die menigvuldige definisies wat voorgehou word vir die veld. Die uitgangspunt van hierdie studie is dat verskillende diskoerspatrone in kennisbestuur ook tot die dubbelsinnigheid bydra. Vier teoretiese lense beskryf die tipiese diskoerse wat geassosieer word met die vorming van bestuurspraktyke, naamlik bestuursinnovasie, sambreelkonstruksies, bestuursmodesiklusse en die institutionalisering van bestuurspraktyke. Die volgende aspekte is ‘n aanduiding van die tipes diskoerse betrokke – die rasionaal, besigheidsuitkoms, bestuursnis, die definisie van die oplossing en die middele wat vir die implementering van die praktyke verskaf word. Die diskoerse van sewe voorstaanders is geanaliseer aan die hand van bogenoemde, naamlik Verna Allee, Nancy Dixon, Leif Edvinsson, Ikujiro Nonaka, David Snowden en Matthieu Weggeman. Drie hoofpatrone is geidentifiseer, gebaseer op die analise van die wyse waarin die vier teoretiese lense in die geselekteerde diskoerse manifesteer. Hierdie patrone verteenwoordig drie verskillende konsepsualiserings van kennisbestuur, naamlik - (i) Kennisbestuur as ‘n meta-praktykraamwerk: die fokus is op die assimilasie en sintese van die verskillende kennisgebaseerde praktyke wat deel is van ander bestuurspraktyke (soos kwaliteitsbestuur), of praktyke wat ontwikkel uit vloeibare inisiatiewe in organisasies (bv. die rol van die bibliotekaris wat transformeer na die van ‘n informasiemakelaar), of die definisie van nuwe praktyke aan die hand van sistematiese eksperimentering (soos die potensiaal van sosiale media vir intelligensie analise). (ii) Kennisbestuur as ‘n platform en katalisator vir sistemiese bestuursinnovasie: die strewe is om nuwe benaderings te definieer wat toepaslik is vir die bestuur van organisasies as komplekse kennis-gebaseerde stelsels. Hierdie benaderings moet bestuurspraktyke wat gewortel is in Newtoniaanse of meganistiese denke vervang. Kennisbestuur word beskou as ‘n revolusionêre praktyk wat nuwe benaderings voorstel, konsepsualiseer en versprei, soos Value Network Management (Verna Allee) en die Cynefin-raamwerk (David Snowden). (iii) Kennisbestuur as ‘n meesteridee of meesternarratief: hierdie kennisbestuurdiskoers omvat die teoretisering van nuwe strukturele reëlings wat, as ‘n reaksie op die nuwe vereistes wat ‘n kennisgedrewe ekonomie stel, in organisasies na vore kom. Hierdie teoretisering beïnvloed die denke, begronding en praktyke van verskeie bestuursvelde, soos strategiese beplanning, menslike hulpbronbestuur en organisasie-ontwerp.
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Freiin, von Dörnberg Alix Donata. "Knowledge Management towards Innovation : How can organizations utilize knowledge management to foster innovation?" Thesis, KTH, Industriell ekonomi och organisation (Inst.), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-254199.
Testo completoAbstract (sommario):
Being innovative allows organizations to be part of the rapid competitive and environmental shifts and requires the development of knowledge as it builds the pathway of innovation. Since most companies find it troublesome to effectively utilize their existing knowledge towards innovations and literature lacks to offer solutions, this study aims to determine factors that contribute to an enhancement of the spiral of knowledge as well as to develop a concept that provides counselling for business and academia on how to overcome this issue. Therefore, this study contributes with new insights to the field of research in knowledge management and innovation management as well as to organizations with a concept on how to operationalize knowledge management towards innovation. Based on literature review on innovation management, knowledge management and organizational agility, a hypothesis was established that claimed that agile feedback loops at the spiral of knowledge would facilitate the utilization of knowledge management towards innovation. Expert interviews allowed the identification of factors that are relevant for tapping the potential of knowledge towards innovation. The analysis of their responses disclosed a common request to include feedback during the knowledge transformation but also revealed that design thinking and an innovative organizational culture are further relevant factors. Thus, the study postulates a concept that refines the spiral of knowledge to the ‘spiral of knowledge and innovation’, which extents the ‘spiral of knowledge’ with agile feedback loops, design thinking as well as an innovative organizational culture.
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Stonehouse, George. "Knowledge based strategy : appraising knowledge creation capability in organisations". Thesis, Edinburgh Napier University, 2008. http://researchrepository.napier.ac.uk/Output/2446.
Testo completoAbstract (sommario):
This thesis sets out a journey which culminates in the development of an analytical framework, the "Organisational Creativity Appraisal" which is intended to assist organisations in evaluating their ability to support and develop creativity. This framework is derived from the common thread of the thesis, which is drawn from a range of research and consultancy projects, and the resulting published work, spanning an eight year period, centring on the role of knowledge and creativity in the strategy and performance of organisations. The literature of strategy, learning and creativity increasingly recognises that organisational context is critical to the formation of strategy, to the content of the strategy and to its successful implementation. The thesis explores the ways in which learning and creativity, the basis of knowledge-based strategy, are influenced by organisational context or social architecture. The research explores the ways in which managers can gain greater understanding of the social architectures of their organisations so as to assist in supporting their strategic development. The central core of the thesis is the nine published papers upon which it is based but it also derives from the broader perspective of my published work in the form of both articles and books. The thesis further draws upon my own experience as a leader and manager in the context of university business schools and as a consultant, researcher and developer in the context of a range of international private and public sector organisations. The work is based upon a premise that theory should inform practice and that practice should inform theory. The "Organisational Creativity Appraisal" framework is informed by both theory and practice and is intended to assist in management practice. There is no assumption that management research can arrive at prescriptions for managerial and organisational behaviour. On the other hand management research can usefully inform management and organisational behaviour, as long as it is employed in a critically reflective manner. The "Organisational Creativity Appraisal" presented in this work should be regarded as the framework in its present form which is likely to develop further as my research progresses in the future.
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Kurišová, Anna. "Management znalostí". Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-16771.
Testo completoAbstract (sommario):
The main goal of my thesis is to suggest a methodology for a knowledge management implementation and to implement this methodology in a chosen organization. The last part of my thesis deals with the critical aspects of the knowledge management implementation and possible solutions. Organizations, which haven't started with knowledge management implementation yet, are in a disadvantage compare to the organizations which have already implemented knowledge management into their processes. The importance of a human capital is still growing and the organizations need to know how to work with knowledge of their employees effectively.
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Lindner, Eli. "A framework for an innovative knowledge management system in knowlegde-based firms". Thesis, Queensland University of Technology, 2014. https://eprints.qut.edu.au/71391/1/Eli_Lindner_Thesis.pdf.
Testo completoAbstract (sommario):
This study examined how a knowledge management system can bring innovative behaviour to a knowledge based firm. The study developed a framework for such a system by investigating what components should comprise the system and how they should interact. The outcome of the study is a recommended framework of components, tools & methods to effectively implement a knowledge management system.
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Bačík, Petr. "Znalostní management". Doctoral thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2008. http://www.nusl.cz/ntk/nusl-233708.
Testo completoAbstract (sommario):
My thesis is focused on knowledge management and its quality in Czech companies. The issue is one of the most current and very important topic since the interest in knowledge and namely in its management and utilisation by as large as possible number of employees has been rapidly growing worldwide. The main objective of my thesis is to evaluate the level of knowledge management in Czech companies and suggest procedures leading to elimination of most frequent errors therein. The introduction of my thesis provides basic definitions from the field of knowledge management, namely data, information and knowledge, and gives definitions of most important factors that influence knowledge management. Chapter two surveys the current state of knowledge management, namely modern approaches towards knowledge management, classification of knowledge suggested by various authors and different styles of knowledge management. Chapter three is focused on modern trends in human resources and influence of the company’s structure upon knowledge management. Chapter four contains description of ways of origin of knowledge followed by activities necessary to know prior to introduction of knowledge management. Chapter five gives a survey of current development in information systems and products supporting knowledge management. The final part of my thesis presents an assessed questionnaire survey and gives recommendations to the discussed issue. Included are suggested procedures how to proceed and act in human resources management and IT investments in companies intending to introduce knowledge management. In addition, this chapter gives examples of contributions from science, practice and pedagogic procedures.
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Nguyen, Thi Thu Loi, e Hasan Alili. "Knowledge Management Activities Of Young Firms In Sweden : Exploring knowledge management enablers and understanding the relation between knowledge management activities and financial performance". Thesis, Linköpings universitet, Företagsekonomi, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-178930.
Testo completoAbstract (sommario):
Sweden is a country that stands out in terms of attracting highly skilled workers and having a large number of young firms. However, with the young age and specifically put in a concrete context of the COVID-19 pandemic, young firms may face the risk of losses due to a lack of funds to maintain or having volatile financial sources. Therefore, this thesis tries to provide insights on the relation between knowledge management activities (KMAs) and financial performance in young firms from 5 to 10 years old in Sweden. In other words, the thesis aims to understand how young firms in Sweden have implemented KMAs inside their firms. More specifically, striving to determine which knowledge management enablers influence KMAs, what kinds of KMAs young firms are applying, and at what level those kinds of activities impact young firms’ financial performance. A mixed-method approach has been selected to utilize both qualitative and quantitative methods. Together with semi-structured interviews, Exploratory Sequential Design is applied in the thesis, which enables defining the impact of KMAs on the financial performance of young firms in Sweden and the availability of the presented conceptual framework in practice.
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Lai, Han. "Reconceptualising knowledge seeking in knowledge management : towards a knowledge seeking process model". Thesis, Northumbria University, 2012. http://nrl.northumbria.ac.uk/7710/.
Testo completoAbstract (sommario):
Promoting knowledge sharing has long been regarded as a very important aspect of the management of knowledge. However, knowledge sharing has its challenges due to the special nature of knowledge. Based on this, the researcher argues that it is knowledge seeking rather than knowledge sharing that plays a crucial role in knowledge management. However, there is no clear definition for knowledge seeking in existing literature. In the few studies of knowledge seeking research, knowledge has been viewed as a noun and as such knowledge seeking has been seen as no different to information seeking. The aim of this research has been to explore the knowledge seeking process in the workplace in order to conceptualise knowledge seeking by developing a theoretical model. A review of the literature concerning knowledge seeking has been conducted in order to clarify the concept of knowledge seeking. From the interpretivist’s perspective, a qualitative research approach has been taken, in which sense-making theory is employed as a methodological guide. Time-line interviews were carried out with construction engineers in China to collect primary data, and Template analysis was utilized. Based on the literature, this thesis defined knowledge seeking as a learning process, which consists of three major themes: experiential learning, information seeking and problem solving, based on which a preliminary framework was developed. Twenty six engineers were successfully interviewed. The findings from the data confirmed the links between the themes. Further codes were also identified to develop a final template, which evolved to a theoretical model illustrating the knowledge seeking process in the workplace. By promoting knowledge seeking rather than knowledge sharing, this research contributed innovatory insight into existing KM research. The new concept of knowledge seeking and the theoretical model developed thereafter contribute to knowledge by providing a theoretical framework for further research in this area. The specific combination of time-line interviews and template analysis has demonstrated good results in this research. Collecting primary data from China, this research applied Western theories onto engineers within a Chinese context, which has contributed to KM research in China. These contributions will result in many practical implications for KM practices.
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Kingston, John. "Multi-perspective modelling for knowledge management and knowledge engineering". Thesis, University of Edinburgh, 2007. http://hdl.handle.net/1842/24782.
Testo completoAbstract (sommario):
The purpose of this thesis is to show how an analytical framework originally intended for information systems architecture can be used to support both knowledge management and knowledge engineering. The framework suggests analysing information or knowledge from six perspectives (Who, What, How, When, Where and Why) at up to six levels of detail (ranging from “scoping” the problem to an implemented solution). The application of this framework to each of CommonKADS’ models is discussed, in the context of several practical applications of the CommonKADS methodology. Strengths and weaknesses in the models that are highlighted by the practical applications are analysed using the framework, with the overall goal of showing where CommonKADS is currently and where it could be usefully extended. The same framework is also applied to knowledge management; it is established that “knowledge management” is in fact a wide collection of different techniques, and the framework appears to be of some use in every case. A specific application of using the framework to resolve common problems in ontology development is presented. The thesis also includes research on mapping knowledge acquisition techniques to CommonKADS’ models (and to the framework); proposing some extensions to CommonKADS’ library of generic inference structures; and it concludes with a suggestion for a “pragmatic” KADS for use on small projects. The aim is to show that this framework both characterises the knowledge required for both knowledge management and knowledge engineering, and to provide a guide to good selection of knowledge management techniques. If the chosen technique should involve knowledge engineering, the wealth of practical advice on CommonKADS in this thesis should also be beneficial.
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Suorsa, A. (Anna). "Interaction for knowledge creation:a phenomenological study in Knowledge Management". Doctoral thesis, Oulun yliopisto, 2017. http://urn.fi/urn:isbn:9789566215235.
Testo completoAbstract (sommario):
Abstract The aim of this thesis is to present a theoretically consistent conceptualization of knowledge creation as an interactive event and to test this in a working community in a methodologically coherent manner. This thesis examines the key problems in the body of research of knowledge creation in the field of Knowledge Management, which is attached to the idea of knowledge as an asset inside a human mind, but simultaneously promotes a view of interaction, based on hermeneutic understanding. The study proposes an alternative way to conceptualize and examine knowledge creation, based on hermeneutic phenomenology of Hans-Georg Gadamer and Martin Heidegger. The foci are on the conceptions of a human being and interaction as play. On the basis of the research literature, a framework for examining knowledge creation was developed. The framework was empirically tested in a multi-organizational and multi-professional working community of librarians and teachers, participating in The Joy of Reading Program in Finland. Along with the research literature, the triangulated data consist of ethnographic observations and video recordings of the community’s gatherings, its members’ interviews and produced documents. The data were analyzed through a qualitative approach. The results show that the phenomenological conceptions of temporality of a human being and play are suitable for understanding being in the knowledge-creating interaction, as they give means to understand the meaningfulness of past experiences, but promote an open attitude towards future possibilities in a way which promotes knowledge creation. Studying interactive events allows for an understanding of how the phenomenon of knowledge creation can be examined as a collective accomplishment. The importance of flexible circumstances is emphasized to promote interaction. The playful mode of being in the event, meaning seriousness and the tendency to be present in the event, was seen as a way to use the time available effectively. The results may be utilized to develop organizational circumstances, which promote knowledge creation by acknowledging the meaningfulness of interaction. In the future, theoretical sampling will be used for testing and developing the framework further in a Finnish Academy’s Strategic Research Council’s consortium BCDC Energy aiming at developing a cloud computing based market place on renewable energy marketsTiivistelmä Tutkimus esittää teoreettisesti yhtenäisen käsitteellistyksen tiedon luomisesta vuorovaikutteisena tapahtumana. Tätä käsitteellistykseen perustuvaa viitekehystä testataan empiirisesti tarkastelemalla tiedon luomisen edellytyksiä ja uuden tiedon luomisen mahdollistavaa vuorovaikutusta moniammatillisessa työyhteisössä. Tiedon luomisen tutkimus on perinteisesti kiinnittynyt ajatukseen tiedosta mielen sisäisenä varantona. Samanaikaisesti tiedon luomisen tutkimuksessa korostetaan vuorovaikutusta, joka on usein käsitetty varsin hermeneuttisena tapahtumana. Tässä tutkimuksessa tarkastellaan näiden kahden lähtökohdan yhdistämisestä muodostuneita ongelmia tietojohtamisen alalla. Tutkimus esittää vaihtoehtoisen, Martin Heideggerin ja Hans-Georg Gadamerin hermeneuttiseen fenomenologiaan perustuvan tavan käsittää ja tutkia tiedon luomista siten, että hermeneuttinen käsitys vuorovaikutuksesta ei ole ristiriidassa tiedon käsitteen kanssa. Tutkimuksen keskeisinä tarkastelun kohteina ovat fenomenologinen ihmiskäsitys ja ajatus vuorovaikutuksesta leikkinä. Tutkimuksessa tarkasteltiin hermeneuttisen fenomenologian suhdetta tiedon luomisen nykytutkimukseen ja kehitettiin hermeneuttiseen fenomenologiaan perustuen viitekehys tiedon luomisen empiiristä tutkimusta varten. Viitekehystä testattiin empiirisesti valtakunnalliseen Lukuinto-ohjelmaan osallistuneessa, kirjaston työntekijöiden ja opettajien muodostamassa, moni-ammatillisessa työyhteisössä. Tutkimuskirjallisuuden lisäksi tutkimuksen aineisto koostui etnografisesta havainnointiaineistosta, työyhteisön kokousten videoinneista, yhteisön jäsenten haastatteluista ja heidän tuottamistaan dokumenteista. Aineisto analysoitiin laadullisella otteella tarkastelemalla sekä työyhteisössä käytyjä keskusteluja että työyhteisön jäsenten kokemuksia tiedon luomisesta Lukuinto-ohjelmassa. Tutkimuksen tulokset osoittavat, että fenomenologinen käsitteellistys olemisen ajallisesta luonteesta ja leikistä avoimena yhdessä olemisen tilana soveltuvat hyvin tietoa luovan vuorovaikutuksen ymmärtämiseen, sillä käsitteellistys huomioi menneiden kokemusten merkityksen uuden tiedon luomisessa, mutta painottaa myös avoimen tulevan ja sen mahdollisuuksien ymmärtämisen merkitystä tavalla, joka edistää uuden luomista. Vuorovaikutustapahtumien tutkiminen mahdollistaa tiedon luomisen ymmärtämisen jaettuna, yhteisenä tapahtumana ja kokemuksena. Joustavien olosuhteiden merkitys tiedon luomisessa korostuu. Leikinomainen vuorovaikutuksessa oleminen, kuten tilanteen vakavasti ottaminen ja läsnäolo, nähtiin tutkimuksessa tapana käyttää aika tehokkaasti. Tutkimuksen tuloksia voidaan käyttää organisaatioissa sellaisten olosuhteiden kehittämiseen, jotka huomioivat vuorovaikutuksen merkityksellisyyden tiedon luomisessa. Jatkossa tässä väitöskirjassa esiteltyä lähestymistapaa ja viitekehystä tullaan edelleen kehittämään ja testaamaan teoreettisen otannan avulla Suomen Akatemian Strategisen Tutkimuksen Neuvoston rahoittamassa BCDC Energia -konsortiossa
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Lakkaraju, Sai Kiran. "Synchronising subjective knowledge and knowledge management systems in organisations". View thesis, 2008. http://handle.uws.edu.au:8081/1959.7/31670.
Testo completoAbstract (sommario):
Thesis (Ph.D.)--University of Western Sydney, 2008."A thesis submitted to the University of Western Sydney, College of Health and Science, School of Computing and Mathematics in fulfilment of the requirements for the degree of Doctor of Philosophy." Includes bibliography.
40
Diedrich, Andreas. "Engineering knowledge : how engineers and managers practice knowledge management /". Göteborg : BAS publ, 2004. http://catalogue.bnf.fr/ark:/12148/cb39983743r.
Testo completo
41
Novi, Daniele. "Knowledge management and Discovery for advanced Enterprise Knowledge Engineering". Doctoral thesis, Universita degli studi di Salerno, 2014. http://hdl.handle.net/10556/1466.
Testo completoAbstract (sommario):
2012 - 2013The research work addresses mainly issues related to the adoption of models, methodologies and knowledge management tools that implement a pervasive use of the latest technologies in the area of Semantic Web for the improvement of business processes and Enterprise 2.0 applications. The first phase of the research has focused on the study and analysis of the state of the art and the problems of Knowledge Discovery database, paying more attention to the data mining systems. The most innovative approaches which were investigated for the "Enterprise Knowledge Engineering" are listed below. In detail, the problems analyzed are those relating to architectural aspects and the integration of Legacy Systems (or not). The contribution of research that is intended to give, consists in the identification and definition of a uniform and general model, a "Knowledge Enterprise Model", the original model with respect to the canonical approaches of enterprise architecture (for example with respect to the Object Management - OMG - standard). The introduction of the tools and principles of Enterprise 2.0 in the company have been investigated and, simultaneously, Semantic Enterprise based appropriate solutions have been defined to the problem of fragmentation of information and improvement of the process of knowledge discovery and functional knowledge sharing. All studies and analysis are finalized and validated by defining a methodology and related software tools to support, for the improvement of processes related to the life cycles of best practices across the enterprise. Collaborative tools, knowledge modeling, algorithms, knowledge discovery and extraction are applied synergistically to support these processes. [edited by author]
XII n.s.
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Stoeber, Marc. "Knowledge-Management Methoden, Strukturen und Technologien zur Etablierung eines zielgerichteten und ganzheitlichen Knowledge-Management /". [S.l. : s.n.], 2001. http://deposit.ddb.de/cgi-bin/dokserv?idn=962396796.
Testo completo
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Sarajlic-Basic, Elvedina. "Analyzing Knowledge Management Job Market". Thesis, Linnaeus University, School of Computer Science, Physics and Mathematics, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-6541.
Testo completoAbstract (sommario):
Nowadays companies have changed the way they do the business and have realized that they must explicitly manage their intellectual resources and capabilities in order to remain competitive. The consequence is a rise in demand for knowledge management professionals. Since knowledge management is an emerging discipline, presently there is no widely accepted competency framework for knowledge management professions available.
A quantitative content analysis was performed using 89 job advertisements from United Kingdom, Germany, Switzerland, Austria and Ireland in order to identify competencies of knowledge management profession. The results of the study show that most of the job advertisements asked for skills in Knowledge Management Technologies which are important for knowledge management professionals to improve the effectiveness and efficiency of knowledge management processes. The study shows also that knowledge management is more than creation, capturing, sharing and using of knowledge. Moreover it proves that knowledge management does not have a set of clear job titles and that it does not provide clearly bounded set of activities and tasks. Generally much misunderstanding exists about who and what knowledge management professionals are and what kind of skills they have to possess.
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Mohamed, Sarajul F. "Improving construction site management practices through knowledge management". Thesis, Loughborough University, 2006. https://dspace.lboro.ac.uk/2134/7952.
Testo completoAbstract (sommario):
There are several challenging engineering and management problems that occur on construction sites. Failure in managing construction site problems results in a high proportion of rework, defects, delays, disputes and cost overruns on construction projects. In site management, knowledge is often embedded not only in documents and repositories but also in organisational routines, processes, practices and norms. However, site management teams still do not have a systematic approach to managing knowledge. Knowledge management (KM) processes can effectively be used to enable construction site managers deal with on-site problems and risks in a systematic and efficient way. With regard to these problems, the aim of this research was to investigate the improvement of construction site management practices through the integration of knowledge management processes. The research methodology adopted consisted of several methods. A literature review on site management practices and knowledge management as first undertaken . This was followed by case studies involving five construction sites which sought to investigate the key problems of site management practices and to examine existing knowledge management practices on the construction site. They also explored how KM processes could improve current site management practices. The cases tudy findings underpinned by literature results were used to develop a conceptual framework to managing construction knowledge that is entrenched in site management processes. The integrated K&4 framework (incorporating both proactive and reactive approaches) was intended to enable site managers to adopt a knowledge management approach to addressing site management problems. The framework was encapsulated in a computer-based prototype system (developed using Microsoft Visual Basic) to simplify the use of the integrated KM framework and provide construction organisations with a practical tool. Evaluation of the prototype system was carried out by industry practitioners and construction researchers to assess its appropriateness and functionality. It was established that the prototype system was highly effective in enabling site managers to address site management problems from a knowledge management perspective. Several benefits of the system were also identified. It is concluded that construction site management practices can be improved if the knowledge dimensions of the problems are well understood and appropriately managed. This research has developed an integrated KM framework that provides a structured approach to achieving this. The framework is simple to use, requires a relatively short time to implement, is scalable to any type of project and can easily be deployed on any construction site. Knowledge gains economic value when it is used to solve problems, explore opportunities and make decisions. The developed prototype system is expected to increase the ability of the site manager to learn from previous experience and to better address any site management problems that may occur. It also enables the site manager to be proactive in minimising the number of problems that occur on the construction site and to reduce the impact of those that do occur.
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Rodarte, Christopher Gabriel 1975. "Knowledge management in the enhanced traffic management system". Thesis, Massachusetts Institute of Technology, 1998. http://hdl.handle.net/1721.1/9659.
Testo completoAbstract (sommario):
Thesis (M.Eng.)--Massachusetts Institute of Technology, Dept. of Electrical Engineering and Computer Science, 1998.Includes bibliographical references (leaves 91-94).
The Enhanced Traffic Management System (ETMS) functions as the primary Database Management System (DBMS) for real-time flight information administered by the Federal Aviation Administration. The ETMS is a mission critical system responsible for facilitating air traffic control throughout the United States. The design of the ETMS represents a pinnacle achievement of modern data management. This thesis project will investigate the development of the ETMS and will identify several recent design decisions that illustrate a paradigm shift in data management techniques. These design decisions portray the initial implementation of a Knowledge-Base Management System (KBMS) wherein the system architecture shifts focus from data management toward knowledge management. DBMS and KBMS technologies will be introduced and compared. Specific implementations of each technology will be discussed and identified in the Enhanced Traffic Management System. Suggestions for further improvements in the ETMS design architecture will be entertained and several alternative design scenarios will be introduced.
by Christopher Gabriel Rodarte.
M.Eng.
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Israilidis, John. "Ignorance Management : an alternative perspective on Knowledge Management". Thesis, Loughborough University, 2013. https://dspace.lboro.ac.uk/2134/14049.
Testo completoAbstract (sommario):
Managing organisational knowledge is crucial to increase business performance and competitiveness. However, given the complexity and dynamic nature of knowledge management practices, multinational organisations experience difficulties in identifying business opportunities and often fail to make necessary investments. This thesis develops an alternative perspective on knowledge management through the creation of a model based on socio-technical characteristics and organisational ignorance, and argues that managing nescience, i.e. knowing what needs to be known and also acknowledging the power of understanding the unknown, could facilitate employees' knowledge sharing behaviour and could improve both short-term opportunistic value capture and longer term business sustainability. It also creates a novel technique for managing dysfunctional knowledge management scenarios and improving knowledge management practices in the workplace by definition of the concept of KM anti-patterns, while discussing practices that reduce the risk of making the wrong decision when using uncertain information. The philosophy of this study is based on an interpretative approach with inductive reasoning. Both qualitative and quantitative methods, based mainly on workshop style discussions, questionnaires and semi-structured interview data, were implemented using various departments of one multinational organisation within the Aerospace and Defence industry as units of the analysis. Managing organisational ignorance is seldom and insufficiently discussed by the current KM literature and no previous attempt has been made to detect, analyse and categorise KM dysfunctional situations using a systematic KM anti-pattern template. It is argued that the issues addressed in this study could lead to inefficient or otherwise inappropriate KM practices; therefore it is important, particularly for managers and senior executives, to acknowledge, verify and act upon such matters in order to increase performance within their business, and optimise the level of knowledge for an individual employee or group in knowledge intensive settings.
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Chan, Ngai-man, e 陳艾敏. "An examination of the interplay of knowledge types, knowledge workers and knowledge creation in knowledge management". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2004. http://hub.hku.hk/bib/B31245158.
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Grahn, Charlotte, Sandra Helbro e Kristin Holmqvist. "Knowledge Management -lärprocesser över gränser". Thesis, Linköping University, Department of Management and Economics, 2002. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-1287.
Testo completoAbstract (sommario):
Background: To be better able to meet the new competition, companies are seeking new competitive advantages, wich is forcing them to review and, in time, change both working methods and corporate structures. This has led to an increased interest in the development of strategies within the field of Knowledge Management. Objective: The objective of this thesis is to improve understanding of how learning in a company occurs over internal boundaries and to investigate whether individuals need to be motivated in this regard. We also aim to give recommendations as to how this can be developed. Furthermore, we will work out a model that explains the learning process. Definitions: Our study is based solely on the divisions at the marketing department of the company investigated. We have not included external parties, nor the aspect of Knowledge Management that focuses on IT. Method and results: This study has been carried out with the help of interviews and surveys. The thesis has resulted in a model that illustrates how learning in an organisation occurs over internal boundaries. Since individuals are driven to share their knowledge to varying degrees and for different reasons, we believe that companies ought to model their systems in such a way that motivates and rewards knowledge sharing. Knowledge can then be spread through different working methods, such as projects, meetings, cross-functional working pairs, and mentorship.
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Alabed, Asmaa. "Knowledge management for grinding technology". Thesis, University of Huddersfield, 2011. http://eprints.hud.ac.uk/id/eprint/14575/.
Testo completoAbstract (sommario):
This thesis describes an investigation concerned with development of a grinding knowledge warehouse system (GKWS). Based on a study of previous work on knowledge management and technique for a selection of grinding conditions, the thesis proposes a novel methodology to deal with missing data in surface and cylindrical grinding using Genetic Programming. The GKWS provides a guided tool for users to support the decision-making process to provide suggestions for selecting grinding conditions using rule-based reasoning (RBR) and case-based reasoning (CBR) and it can learn from new and previous grinding cases to improve and expand the CBR cases. The GKWS developed a new methodology to deal with missing data in grinding operations. The new methodology is built on If-Then rules, mathematical equations and modelling using genetic programming (GP). Dealing with missing data improves the performance of knowledge discovery in the GKWS and the results of the CBR. The GP is developed for modelling surface roughness in cylindrical and surface grinding. The developed GP model for surface grinding shows the ability to predict the surface roughness parameter especially when the GP terminals vary and the same material and wheel are used. The discussion forum facilitates and supports transferring tacit knowledge into explicit knowledge where the users can exchange their ideas, send questions and answers, and pass on important links. The tacit knowledge is acquired directly from the knowledge engineers. The debate and discussion in GKWS will create new knowledge that is accessible and available when needed.
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Garrepalli, Thrinay. "Knowledge Management in Software Testing". Thesis, Blekinge Tekniska Högskola, Institutionen för programvaruteknik, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-10974.
Testo completoAbstract (sommario):
Context: Software testing is a knowledge intensive process and the use of Knowledge Management (KM) methods and principles makes software testing even more beneficial. Thus there is a need of adapting KM into software testing core process and attain the benefits that it provides in terms of cost, quality etc. There has been an extensive literature published in the context of KM in software testing. But it is still unclear about the importance of KM with respect to testing techniques as well as testing aspects i.e. each activity that takes part during testing and the outcomes that they result such as test artifacts is considered as testing aspect. Thus there is a requisite for studies to focus on identifying the challenges faced due to lack of KM along with the importance of KM with respect to testing aspects, testing techniques and thus can provide recommendations to apply Knowledge Management to those that get benefited from it. Objectives: In this thesis, we investigate the usage and implementation of KM in Software testing. The major objectives of current thesis include, To identify various software testing aspects that receive more attention while applying KM. To analyze the software testing techniques i.e. test design, test execution and test result analysis and evaluate them and highlight which of these have more involvement of KM. To identify the software testing techniques where tacit or explicit knowledge is currently used. To gather challenges faced by industry due to lack of KM initiatives in software testing. Methods: We conducted a Systematic Literature Review (SLR) through a snowballing method based on the guidelines from Wohlin in order to identify various software testing aspects and testing techniques that have more involvement of KM and challenges that are faced due to lack of KM. A questionnaire intended for web-based survey was prepared from the gathered literature results to complement and further supplement them and to categorize the testing techniques based on the type of knowledge they utilize. The studies were analyzed in relation to their rigor and relevance to assess the quality of the results. The data obtained from survey were statistically analyzed using descriptive statistics and Chi-square test of significance. Results: We identified 35 peer reviewed papers among which 31 were primary and 4 were secondary studies. The literature review results indicated 9 testing aspects being in focus when applying KM within various adaptation contexts. In addition, few testing techniques were found to get benefited from the application of KM. Several challenges were identified from the literature review such as improper selection and application of better suited techniques, low reuse rate of Software Testing knowledge, barriers in Software testing knowledge transfer, impossible to quickly achieve the most optimum distribution of human resources during testing etc. 54 full answers were received to the survey. The survey showed that Knowledge Management was being applied in software testing in most of the industries. It was observed that test result analysis, test case design, test planning and testing techniques stood out as the most important testing aspects being focused while KM is applied. Regarding software testing techniques, 17 test design techniques, 5 test execution techniques and 5 test result analysis techniques gain more attention in the context of KM. Moreover, the results suggest that tacit knowledge was utilized for most of these techniques. Several new challenges are obtained from the survey such as lacking quality in terms of testing results or outcomes, difficulties in finding relevant information and resources during testing, applying more effort than required during testing, having a huge loss of know-how by neglecting explicit and tacit knowledge during test design etc. Conclusions. To conclude, various challenges are being faced due to the lack of KM. Our study also brings supporting evidence that applying KM in Software Testing is necessary i.e. to increase test effectiveness, selection and application of better suited techniques and so on. It was also observed that perceptions vary between the literature and the survey results obtained from the practitioners regarding testing aspects and testing techniques, as few aspects and techniques which are being categorized as the most important in the literature are not given the same priority by the respondents. Thus the final list of testing aspects and testing techniques is provided and empirical findings can likewise help practitioners to specifically apply KM more for those that are very much in need of it. Besides, it was found that most of the techniques require and utilize tacit knowledge to apply them and techniques such as shadowing, observing, training and recording sessions can help to store tacit knowledge for those that are in need of it. Thus researchers can recognize the advantages from this thesis and can further extend to various software life cycle models.