Tesi: "Information and communication behavior"

1

Robson, A. "Modelling information behaviour : linking information seeking and communication". Thesis, City University London, 2013. http://openaccess.city.ac.uk/3010/.

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Over many years much academic research has been carried out in the field of library and information science (US) into the information-seeking behaviour of individuals, and many models and theories of such behaviour have been put forward. Similarly, over an even longer period, there has been much research in the field of communication stud ies, particularly mass communications, and a large number of models of communication behaviour have been described. The research described in this thesis sets out to build on this work, learning from both fields, in order to develop a more comprehensive representation of information behaviour. Existing models were analysed to identify important elements of information behaviour and from these the new Information Seeking and Communication Model (ISCM) was formulated. This is the first time that a model of information behaviour has been constructed in this way from a range of different models from both LIS and communication studies. The ISCM is more comprehensive in scope than previous models. Those developed in library and information science are usually concerned with the information user and information seeking, while those from communication studies typically focus on the communicator and the effectiveness of the communication process. The ISCM takes into account both information users and information providers, their separate contexts, the activities of information seeking, information use and communication, and factors that affect them. The ISCM has been designed as a generic framework capable of application in different environments. Its validity has been tested in health care, where it has been shown to apply to the information behaviour of physicians as information users and to that of pharmaceutical companies and the National Institute for Health and Care Excellence (NICE) as information providers. Its practical value has been demonstrated in evidence-based medicine (EBM), where it offers in sights into the reasons why clinical practice does not necessarily follow EBM guidelines. It has also been found to be of use in identifying areas in which users (physicians) and providers (pharmaceutical companies and NICE) can improve their information behaviour in order to achieve their goals. This thesis contributes to knowledge by building on previous research and models to develop a more comprehensive model which provides practical insights into information behaviour and which has the potential for wide application.

2

Huang, Lei. "[The] Exchange of emotional and cognitive information in word of mouth communications". Thesis, McGill University, 2008. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=107476.

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This dissertation demonstrates that people engage in word-of-mouth (WOM)communication not only to exchange information so as to make better choices, but alsoto establish social connections with others. Specifically, we find that people exchangeemotional information more often than cognitive information in WOM.
Cette thèse démontre que les gens communiquent par bouche à oreille nonseulement pour échanger l'information afin de faire de meilleurs choix, mais égalementpour établir des rapports sociaux avec les autres. Spécifiquement, nous trouvons que lesgens partagent l'information émotive plus souvent que l'information cognitive enbouche à oreille.

3

Glassburner, Aaron. "Creating Supply Chain Resilience with Information Communication Technology". Thesis, University of North Texas, 2018. https://digital.library.unt.edu/ark:/67531/metadc1157577/.

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Supply chain resilience refers to the capability of a supply chain to both withstand and adapt to unexpected disturbances. In today's turbulent business environment, firms are continually seeking to create more resilience within their supply chain through increased information communication technology use and enhanced business-to-business relationships. The focus of this dissertation is the investigation of how information communication technology creates resilience at the differing process levels of supply chain operations. Past research into information communication technology use within supply chains has often been conducted at the macro-level of supply chain phenomena. As such, there is still much to understand about how decision-makers interact with information communication technology at the micro-level of supply chain decision-making. A more in-depth, broad coverage of this interaction will provide both practitioners and academics a better understanding of how to leverage information communication technology in achieving supply chain resilience. To meet this aim, this dissertation contains three essays that re-orient conceptual thinking about supply chain phenomenon, explore how advances in information communication technology influence business-to-business relationships, and identify how information communication technology effects the decision-making of supply chain managers.

4

Davis, Wayne A. Sr. "The use of mobile communication technology after hours and its effects on work life balance and organizational efficiency". Thesis, Capella University, 2016. http://pqdtopen.proquest.com/#viewpdf?dispub=10003793.

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Advances in mobile communication technologies have made it easier for individuals to connect to the workplace during non-work time. The attraction of mobile devices by employers is they enhance productivity, reduce response time and costs, and enhance customer service, while at the same time an individual’s constant connectivity to the workplace can cause conflict between the work and home domains. This research study focused on the individual’s connectivity behavior after hours while using mobile technologies and the effect it had on work-life balance and organizational efficiency. The research study used a quantitative research methodology to survey Information Technology Professionals. The survey was sent to 877 potential participants, of which 329 responded. The focus of the research was to learn how the use of mobile technology after hours related to employee satisfaction, work-life balance, absenteeism, burnout, and the inability to detach from work. Results indicated a significant relationship between the use of mobile technology after hours and absenteeism, burnout, and the inability to detach from work, while indicating no significant relationship with work-life balance and employee satisfaction. Because mobile technologies are influencing the way we remain connected to the workplace during non-work time, it is important to understand how this technology affect work-life balance and organizational efficiency. The implication for both employer and employees is discussed with emphasis on strategies for maintaining work-life balance and employee satisfaction.

5

Mackey, Vanessa Lajuan Ruth. "Communication Constructs That Influence Information Technology Project Failure". ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/395.

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Ineffective communication behavioral constructs in the workplace that lead to information technology (IT) project failure and in some cases organization failure are increasingly becoming a management concern. Despite this trend, there is little research on the communication behavioral constructs that contribute to IT project failure rates. The purpose of this phenomenological study was to explore the lived experiences of business analysts, programmers, and programmer analysts pertaining to the behavioral constructs associated with effective and ineffective communication. The research questions addressed these behaviors from a conceptual framework based on communication theory, organizational information processing theory, and critical social theory. This framework guided data collection using electronic interviews of a snowball sample of social media participants. Data were coded using open and axial techniques, analyzed for themes and patterns, and member checked to bolster trustworthiness. Findings included 10 communication behavioral constructs that influence communication in IT software development teams. Included in the findings were potential options for improving communication among end users, management, programmers, and other employees. Recommendations to improve communication among stakeholders included involvement of the correct stakeholders, clear project requirements, frequent communication, active listening, and feedback. Other recommendations were stakeholder education and training, and knowledge of goals and processes. Implications for positive social change could be realized by using the findings to improve the way communication is addressed, shared, and implemented to reduce IT project failure for stakeholders.

6

Getchell, Morgan C. "Chaos Theory and Emergent Behavior: How Ephemeral Organizations Function as Strange Attractors through Information Communication Technologies". UKnowledge, 2016. http://uknowledge.uky.edu/comm_etds/49.

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Chaos theory holds that systems act in unpredictable nonlinear ways and that their behavior can only be observed, never predicted. This is an informative model for an organization in crisis. The West Virginia water contamination crisis, which began on January 9, 2014, fits the criteria of a system in chaos. Given the lack of appropriate response from the established organizations involved, many emergent organizations formed to help fill unmet informational and physical needs of the affected population. Crisis researchers have observed these ephemeral organizations for decades, but the recent proliferation of information communication technologies (ICT’s) have made their activities more widespread and observable. In West Virginia, their activities were indispensable to the affected population and helped restore a sense of normalcy. In this chaotic system, the emergent organizations functioned as strange attractors, helping move the system away from bifurcation and towards normalcy. This dissertation uses a qualitative approach to study the emergent organizations and how their presence and efforts were the mechanism that spurred the self-organization process.

7

Beam, Michael A. "Personalized News: How Filters Shape Online News Reading Behavior". The Ohio State University, 2011. http://rave.ohiolink.edu/etdc/view?acc_num=osu1315716858.

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8

Koelker, Karen June. "The Information Environment of Academic Library Directors: Use of Information Resources and Communication Technologies". Thesis, University of North Texas, 2002. https://digital.library.unt.edu/ark:/67531/metadc3086/.

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This study focuses on the use of information resources and communication technologies, both traditional and electronic, by academic library directors. The purpose is to improve understanding of managerial behavior when using information resources and communication technologies within a shared information environment. Taylor's concept of an information use environment is used to capture the elements associated with information use and communication within the context of decision-making styles, managerial roles, organizational environments, and professional communities. This qualitative study uses interviews, observations, questionnaires, and documents. Library directors participating in the study are from doctoral-degree granting universities in the southwestern United States. Data collection involved on-site observations with a PDA (personal digital assistant), structured interviews with library directors and their administrative assistants, the Decision Style Inventory, and a questionnaire based on Mintzberg's managerial roles. Findings show the existence of a continuum in managerial activities between an Administrator and an Administrator/Academic as critical to understanding information use and communication patterns among library directors. There is a gap between self-perception of managerial activities and actual performance, a finding that would not have surfaced without the use of multiple methods. Other findings include the need for a technical ombudsman, a managerial-level position reporting to the library director; the importance of information management as an administrative responsibility; the importance of trust when evaluating information; and the importance of integrating information and communication across formats, time, and managerial activities.

9

Scott, Denise. "New Communication Technologies, Organizational Culture, and the Creation of Innovative Learning Environments". TopSCHOLAR®, 1998. http://digitalcommons.wku.edu/theses/319.

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Today's organizations face an economic climate that is globalizing, increasing customer demands for products and services that meet their unique needs and the fast pace of technological developments. Organizations require the effective use of new communication technologies as a means of sharing information and expanding capacity for innovation. The main question for this research is: When new communication technologies are introduced into organizations, how do they work together with existing cultural assumptions to produce an innovative, learning environment within the organization? The research design involves conducting moderately structured interviews with organizational leaders in four diverse organizations: Ingram Book Company, Service Merchandise Company, Inc., Life Way Christian Resources of the Southern Baptist Convention, and Dollar General Corporation. Results include an introduction to each company, a report on their implemented new communication technologies and innovative learning environment, and a description of their core corporate culture.

10

Bonnema, Jeanne. "Information needs and source preference of prospective learners at tertiary institutions an integrated marketing communication approach /". Pretoria : [s.n.], 2006. http://upetd.up.ac.za/thesis/available/etd-05072007-170508.

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11

Murray, Tina M. "Virtual Communities as a Health Information Source: Examining Factors that Predict Individuals' Use of Social Media for Health Communication". University of Akron / OhioLINK, 2014. http://rave.ohiolink.edu/etdc/view?acc_num=akron1411753982.

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12

Meho, Lokman I., e Helen R. Tibbo. "Modeling the Information-Seeking Behavior of Social Scientists: Ellis's Study Revisited". Wiley, 2003. http://hdl.handle.net/10150/105662.

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This paper revises David Ellis's information-seeking behavior model of social scientists, which includes six generic features: starting, chaining, browsing, differentiating, monitoring, and extracting. The paper uses social science faculty researching stateless nations as the study population. The description and analysis of the information-seeking behavior of this group of scholars is based on data collected through structured and semistructured electronic mail interviews. Sixty faculty members from 14 different countries were interviewed by e-mail. For reality check purposes, face-to-face interviews with five faculty members were also conducted. Although the study confirmed Ellis's model, it found that a fuller description of the information-seeking process of social scientists studying stateless nations should include four additional features besides those identified by Ellis. These new features are: accessing, networking, verifying, and information managing. In view of that, the study develops a new model, which, unlike Ellis's, groups all the features into four interrelated stages: searching, accessing, processing, and ending. This new model is fully described and its implications on research and practice are discussed. How and why scholars studied here are different than other academic social scientists is also discussed.

13

Freeburg, Darin S. "Information Culture and Belief Formation in Religious Congregations". Kent State University / OhioLINK, 2013. http://rave.ohiolink.edu/etdc/view?acc_num=kent1383573397.

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14

Leslie, Susan Elder. "An examination of the information behaviour of new entrepreneurs in the start-up phase of a business submitted to the School of Information Management, Victoria University of Wellington in partial fulfilment of the requirements for the degree of Master of Library and Information Studies /". ResearchArchive@Victoria e-Thesis, 2009. http://hdl.handle.net/10063/1271.

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15

Navitas, Prananda. "Improving disaster risk communication in various disaster scenarios". Thesis, Queensland University of Technology, 2021. https://eprints.qut.edu.au/207424/1/Prananda_Navitas_Thesis.pdf.

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This thesis investigates information channels the public trust and use for emergency information across different hazards and threats. Data analysis involved the use of the Friedman Test for ranked data, followed by pairwise comparisons with a Bonferonni correction applied to reveal levels of trust in different information sources. Research findings highlight the importance of emergency authorities maintaining their presence in a diverse range of media. The analysis also suggests that people interact with multiple sources of information in everyday situations and when they are under time pressure and facing uncertainty.

16

Okundaye, Kessington Enaye. "Adoption of Information and Communication Technology in Nigerian Small- to Medium-Size Enterprises". ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/2679.

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Small- to medium-size enterprises (SMEs) play a vital role in a dynamic economy through job creation, poverty alleviation, and socioeconomic development in developed and developing countries. The purpose of this multiple case study was to explore how SME leaders in Lagos, Nigeria, adopted information and communication technology (ICT) as a business strategy to increase profitability and compete globally. Organizational leaders have adopted ICT so that their organizations can become more efficient, effective, innovative, and globally competitive. This study involved 4 SMEs that had successfully implemented ICT. The participants included 5 SME leaders from each of the SMEs. The data collection method included in-person semistructured interviews of participants and review of existing company data. Data were analyzed using inductive data analysis, which included member checking to ensure trustworthiness of interpretations and occurred until theoretical saturation had occurred. The technology acceptance model (TAM), which specifies the relationship between perceived usefulness, perceived ease of use, attitude toward computer use, and intention to use technology, was applied as a framework to explain the Nigerian SME's ICT adoption strategies. Four major themes emerged from the data analysis: ICT adoption factors, ICT roles and benefits, role of government, and SME success factors. The findings of this study may help SME leaders and government leaders address many of the factors inhibiting the adoption of ICT in SMEs. The findings of this study may positively affect social change by ensuring that SMEs are successful and able to create jobs, which in turn may help to alleviate poverty and promote socioeconomic development through adoption of ICT.

17

Pawlak, Jacek. "Modelling the interactions between information and communication technologies and travel behaviour". Thesis, Imperial College London, 2014. http://hdl.handle.net/10044/1/24993.

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The growing capabilities and widespread proliferation of information and communication technologies (ICT) into virtually every aspect of lifestyle, combined with the continuing challenges faced by transport systems, has ensured ongoing interest in the interactions between ICT and travel behaviour. Yet, despite more than three decades of efforts to understand these relationships, few point of consensus have so far emerged, partly due to the rapidly evolving character of ICT, and partly due to the inherent complexity of such interactions. This thesis seeks to develop novel understandings of such interactions by introducing a number of extensions to the existing modelling frameworks. This is achieved through three interrelated research objectives which seek to explore the topic from macro, micro, and temporal perspectives. The macro perspective takes the form of a structural equation analysis of the relationships between ICT use and travel behaviour across four countries: Canada, the United States, the United Kingdom, and Norway, with the data for the latter three obtained by pooling separate datasets on ICT use and travel behaviour. The micro perspective seeks to develop a microeconomic model of an individual maximising utility through joint choice of activities, including in-travel activities, ICT use, as well as the choice of travel mode, timing and route, with the decisions motivated by contribution towards satisfaction, productivity, and consumption. The model is subsequently tested in the empirical contexts of rail business travel time, business travel time valuation, and conceptualisation of the ICT and travel behaviour interaction scenarios reported elsewhere in the literature. The final, temporal perspective analyses the comparatively least explored topic of evolution in the relationships between ICT use and travel behaviour over time. This is achieved by analysing repeated cross-sectional data using structural equation modelling, and interpreted with reference to the theory of diffusion of innovations. The thesis also discusses a number of potential research, policy and industrial applications of its empirical and theoretical contributions.

18

Bao, Xiangxin. "Inactive publics in organizational crisis a test of crisis communication strategies' effects on information-seeking behavior and attitudes /". [Gainesville, Fla.] : University of Florida, 2009. http://purl.fcla.edu/fcla/etd/UFE0024785.

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19

Alkahtani, Latifah M. "The Impact of Sociocultural and Information Communication Technology Adoption Factors on the Everyday Life Information Seeking Behavior of Saudi Students in the United States". Thesis, University of North Texas, 2019. https://digital.library.unt.edu/ark:/67531/metadc1505191/.

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This study analyzes the sociocultural factors that affect Saudi students in the U.S. as they seek information and explores to what extent these factors impact their everyday life information seeking (ELIS) behavior and their information technology behavior (ITB). The factors in this study illustrate the unique sociocultural values that distinguish Saudi students from other international student groups: gender segregation, emphasis on religion, social support, and utilization of the consultation concept. After collecting data from an online survey, the data from linear regression analyses revealed that only one culture factor (the language barrier) showed a significant impact on Saudi student ELIS in the U.S., while the other factors were not statistically significant. Also, the findings indicated that perceived usefulness (PU) and perceived ease of use (PEU) were statistically significant to the ELIS of Saudi students. Furthermore, the study showed that after academic information, food and drink, entertainment, and health were the top student needs, the top ranking sources for everyday life seeking information were social media and the Internet. The findings of the study help to shed light on a sizable user group. As the fourth largest group of international students in the U.S., Saudi students have been underrepresented in research. Also, the study's findings and recommendations provide a more profound understanding of Saudi students for both the hosting American university officials and stakeholders who provide scholarships.

20

Stoel, Michael Dale. "The antecedents and consequences of shared business-IT understanding: an empirical investigation". Columbus, Ohio : Ohio State University, 2006. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=osu1149004028.

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21

Yeboah, Kwaku Amankwah. "Instructors' aggressive communication behavior, power distance, and communication climate in relation to state motivation and information seeking strategy: An investigation of college classrooms in Ghana". University of Akron / OhioLINK, 2018. http://rave.ohiolink.edu/etdc/view?acc_num=akron1522684737351066.

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22

Werkman, Doris L. "Comparative self-monitoring behavior and recall of verbal and nonverbal interactional information about partner in conversations with ablebodied and disabled partners". PDXScholar, 1986. https://pdxscholar.library.pdx.edu/open_access_etds/3682.

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When strangers meet, there is a high level of uncertainty due to the infinite number of possible alternatives in behavior between the two people. Previous research indicates that communicators will attempt to reduce the level of uncertainty by using available verbal and nonverbal information of the other, by seeking similarities with the other, and by observing the situation itself. This information is used to predict attitudes and beliefs, as well as to attribute characteristics of the other. Other studies indicate that a person will increase her level of self-monitoring activity when the level of uncertainty is increased.

23

Saleh, Nasser. "Collaborative information behavior in learning tasks: a study of engineering students". Thesis, McGill University, 2013. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=114447.

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Collaborative information behaviour is an emerging area in information science that deals with the identification, seeking, searching, and use of information by two or more people to accomplish a task. This dissertation investigates the collaborative information behaviour of senior undergraduate engineering students working on group design-projects at a Canadian university. The dissertation presents a longitudinal research using a constructivist grounded theory methodology in two different but related studies undertaken in successive academic years. The main research method consisted of a web-based survey, bimonthly semi-structured interviews with eight students, and the project deliverables for six different project groups. Project deliverables included weekly reports that described group and project activities, and the projects' interim and final reports. The research results show that learning tasks associated with engineering design projects were information-intensive tasks; information seeking, searching, and use have been ongoing needed activities during the lifespan of these projects. There was found to be a strong relationship among learning task stages and phases, task complexity, and collaborative information behavior. Collaborative information behaviors occurred variably at different project stages and levels, and their nature were task-dependent. Students' perception of task complexity triggered collaborative seeking and use of a variety of information sources, with preferences for information from perceived subject-experts. It was also found, in many situations, when students' perceived task complexity increased, their information behavior tended to be more collaborative.The study highlighted the need for groups to construct and share a collaborative situation awareness in order to maintain and regulate their activities in information seeking and use; this shared awareness was enabled by students' interactions in their group meetings or their use of collaborative software tools for information sharing. Learners sought and created meaning from information through collaborative information synthesis over long intervals by prioritizing, judging relevance, and building connections of information. The research investigated collaborative information behavior in learning tasks through a detailed analysis of findings that resulted in a holistic conceptual framework illustrating the dynamic interplay of the components of task-based collaborative information behavior in learning tasks. Collaborative information behavior was conceptualized with details in its three distinct but interrelated dimensions: (1) learner's knowledge, (2) learners' activities and interactions, and (3) information objects; the representation of interdependence of these three dimensions confirmed the complexity of collaborative information behavior as a human behavior that cannot be investigated by focusing on a single dimension and eliminating the other ones.The dissertation presents original research that extends our conceptual understanding of students' collaborative information behavior in learning tasks and also provides more insights into how collaborative information behaviors are dynamically shaped by the characteristics of the learning task.
Le comportement informationnel collaboratif est un sujet émergent en sciences de l'information qui est relié aux moments où deux acteurs ou plus cherchent, repèrent, sélectionnent et utilisent l'information pour accomplir une tâche. Cette thèse propose une étude sur le comportement informationnel collaboratif des étudiants de premier cycle en génie dans le contexte de projets de groupe en conception technique offert dans une université canadienne.La thèse décrit une recherche longitudinale utilisant deux études différentes, mais connexes, menées dans des années successives. Les méthodes principales de recherche consistaient en un sondage en ligne, entretiens semi-structurés avec huit étudiants chaque deux mois, et la collection des éléments livrables des six différents groupes. Les livrables des projets comprenaient des rapports hebdomadaires qui décrivaient les activités des groupes et aussi les rapports intermédiaires et finaux des projets.Les résultats présentés dans cette thèse montrent que les tâches d'apprentissages associées à des projets de conception technique ont été intensives de l'usage d'information, la recherche et l'utilisation de l'information étaient des activités nécessaires que continuaient pendant la durée de ces projets. Il a été constaté une forte corrélation entre les stades et phases de tâches d'apprentissage, la complexité des tâches, et le comportement informationnel collaboratif. Les comportements informationnels se sont produits variablement à différentes étapes du projet, et leur nature étaient dépendantes sur les tâches. La perception qu'ont les étudiants de la complexité des tâches déclenchées le recherche et l'utilisation d'information en collaboration d'une variété de sources d'information, avec des préférences pour l'information obtenu des spécialistes dans le domaine du projet. On a également constaté, dans des nombreuses situations, lorsque la complexité perçue de la tâche par des étudiants a augmenté, leur comportement informationnel avait tendance à être plus collaboratif.L'étude souligne la nécessité de groupes de construire et partager une connaissance de la situation de collaboration dans le but du projet, de maintenir et de réglementer leurs activités dans la recherche et l'utilisation d'information; cette prise de conscience partagée a été activée par les interactions des étudiants dans leurs réunions de groupe ou leur utilisation d'outils logiciels de collaboration pour partager d'information. Les apprenants ont cherché et créé signification de l'information grâce à la synthèse d'information collaboratif sur de longs intervalles par ordre de priorité, à en juger la pertinence et l'établissement de liens d'information.La recherche a enquêté le comportement informationnel collaboratif dans les tâches d'apprentissage par le biais d'une analyse détaillée des conclusions qui ont abouti à un cadre conceptuel holistique illustrant l'interaction dynamique des composantes du comportement informationnel collaboratif basé sur la nature de la tâche d'apprentissage. Le comportement informationnel collaboratif a été analysé de manière détaillée dans ses trois dimensions distinctes mais interdépendantes: (1) la connaissance d'apprenant, (2) les activités et des interactions des apprenants, et (3) les objets d'information ; la représentation de l'interdépendance de ces trois dimensions a confirmé la complexité de la comportement informationnel collaboratif comme un comportement humain qui ne peut pas être étudiée en se concentrant sur une seule dimension et d'éliminer les autres.La recherche présentée dans cette thèse propose une recherche originale qui augmente notre compréhension conceptuelle du comportement d'information collaboratif des étudiants dans les tâches d'apprentissage et fournit également des indications sur la façon dont les comportements d'information collaboratifs sont influencés par les caractéristiques de la tâche d'apprentissage.

24

Breshears, Robert Louis. "An Investigation of the Productivity of Information System Helpdesk User Support Professsionals as Impacted by Their Communication Behavior : A Field Experiment". Thesis, University of North Texas, 1996. https://digital.library.unt.edu/ark:/67531/metadc278811/.

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This research conducted an interdisciplinary field experiment to identify relationships between productivity, user satisfaction and IS Helpdesk USP's use of effective communication behavior. An experimental group of Helpdesk USPs of a large retail organization were trained by communication professionals in communication effectiveness, with emphasis on the needs of the telephone environment.

25

Hellström, Charlotta, Emma Hammer e Emma Martin. "Blog Influence on Consumer Information Search : From a Consumer’s Perspective". Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-26724.

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Title: Blog Influence on Consumer Information Search Authors: Emma Hammer, Charlotta Hellström & Emma Martin Tutor: Jonas Dahlqvist Date: 2015-05-11 Key Words: Blog marketing, information search, blog characteristics, blog influence, consumer behavior, online information, online communication Abstract Information search is crucial to consumers because it can potentially lead to better decision-making, therefor it is argued to be the most important aspect during the consumer decision process (Beatty & Smith, 1987; Schmidt & Spreng, 1996). The Internet has greatly impacted the way consumers search for information (Peterson & Merino, 2003). The easy access of online information has made consumers to turn to blogs as an information source, to find inspiration and to be entertained. Moreover, the opportunity to interact with bloggers increases trust and thus consumers feel a stronger connection to the information being shared (Piscopo, 2015). This thesis intends to analyze and describe what influences consumers to use blogs as an information source and why consumers continuously use blogs over traditional media. To be able to fully understand the use of blogs, the most influential characteristics of blogs affecting consumer behavior are investigated. This thesis discusses similarities and differences with existing literature concerning blogs and consumer behavior and intends to narrow the knowledge gap on the topic. To fulfill the purpose of this thesis, existing literature was carefully studied to gain knowledge of the topic and qualitative primary data was collected through personal interviews to gain insights from consumers’ perspectives among experienced blog readers. The interview questions were developed based on the theory and previous literature addressed in this study. The findings of our study indicated that all of the respondents were influenced to read blogs both internally and externally. Our study showed that consumers prefer using blogs as an information source over traditional media because it is easily accessible, free and more convenient. Finally, the continuous use of blogs was realized as a result of these blog characteristics explained by the respondents: familiarity, frequency, convenience, inspirational, humor and professionalism.

26

Webster-Trotman, Shana P. "A correlational study of telework frequency, information communication technology, and job satisfaction of home-based teleworkers". ScholarWorks, 2010. https://scholarworks.waldenu.edu/dissertations/723.

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In 2008, 33.7 million Americans teleworked from home. The Telework Enhancement Act (S. 707) and the Telework Improvements Act (H.R. 1722) of 2009 were designed to increase the number of teleworkers. The research problem addressed was the lack of understanding of factors that influence home-based teleworkers' job satisfaction. Job dissatisfaction has been found to have a significant impact on voluntary turnover. The purpose of the study was to assess the relationship among telework frequency, information communication technology (ICT), and job satisfaction. The research questions were designed to answer whether correlational relationships exist among telework frequency, ICT, and job satisfaction and to identify primary concerns of home-based teleworkers regarding social interaction, recognition, and career advancement. Sociotechnical theory was the theoretical framework used in this quantitative correlational study. Data were collected from 218 home-based teleworkers via an online survey. Correlation and multiple regression analyses were performed to test the hypotheses. A Pearson product-movement analysis showed a significant positive relationship between ICT usage and job satisfaction. There was no significant relationship between telework frequency and job satisfaction. Pattern matching analysis indicated that teleworkers' concerns centered on a perceived desire for increased face-to-face communication with managers and coworkers. Organizational leaders could use the results of this study to develop strategies that leverage ICT media to enhance communication and collaboration and improve the quality of work life in virtual organizations.

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Wallenius, Fehrman Sanna, e Johansson Anja. "Den uteblivna kommunikationen : - Som knäcker dig". Thesis, Linnéuniversitetet, Institutionen för samhällsvetenskaper, SV, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-20595.

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Our study illustrates health communication in order to find out how widespread the knowledge is about osteoporosis and how to reach out with health information to the public. Our essay was conducted through quantitative surveys, which included 402 respondents. This in order to highlight the prevailing uncertainty about the public disorder osteoporosis, which is common in Sweden. We wish to examine trough which channels our respondents choose to collect their health information. The thesis framework includes theories such as McGuire’s ProcessingTheory, Agenda setting, Two-step hypothesis and Diffusion of innovation. Through these theories, we analyzed our empirical data that emerged. The results showed that our respondents had very low knowledge of osteoporosis, although theyshowed interest for health information. The results also showed that respondents were consistent intheir actions regarding which channels they came to turn to. They prefered their health informationfrom news papers and family, friends and work colleagues. When asked where they got their information from, the respondents answered mostly from family, friends and work colleagues, followed closely by newspapers. This shows that respondents are more receptive to informationfrom the channels of their own choice. The results also showed that the propensity to change behavior increases with the age of the respondents.

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Sørby, Inger Dybdahl. "Observing and Analyzing Clinicians’ Information and Communication Behaviour: An Approach to Requirements Engineering for Mobile Health Information Systems". Doctoral thesis, Norwegian University of Science and Technology, Department of Computer and Information Science, 2007. http://urn.kb.se/resolve?urn=urn:nbn:no:ntnu:diva-2114.

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Advanced information systems have great potential for supporting clinicians in their patient-centered work. In order to meet the specific information and communication needs of healthcare professionals during a wide range of situations, there is an increased focus on developing context-aware user interfaces for pervasive health information systems. However, the high information and communication intensity, the nature of clinical work, and the complexity of healthcare organizations make the system design process, and especially the requirements engineering (RE) phase, particularly challenging.

This thesis addresses how structured observation can be used as a technique for elicitation and analysis of requirements for mobile electronic patient record (EPR) systems. The thesis explores how important properties of clinical situations can be captured through observation of actors, processes, and systems.

The contributions of the thesis consist of two main components:

• An iteratively developed method for structured, focused observation and analysis of clinicians’ information and communication behaviour

• Exploration of how the observational data can be analyzed with varying foci and perspectives, and how the results of the processed data may be used as input to the requirements engineering process

The approach has been developed and refined during several observational studies performed in different hospital wards. The development process and the observational studies are presented in the eight papers which constitute the main part of this thesis.

Medical students are found to be particularly suited for performing the observations due to their domain knowledge and natural presence as apprentices in hospital wards. As future users of the information systems they can also function as mediators between the end users and the system developers, both during the data collection and the analysis phases of the studies.

The recorded observational data consists of sequences of events or communicative acts. When analyzing the data, it is possible to produce patient, process, or actor trajectories. In the thesis it is suggested how this can be used to inform implementation of clinical guidelines. Examples of how communicative patterns of actors and roles can be visualized and directions for how this can be used in the RE process are also given.

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Matsuda, Sandra J. "Information-seeking activity of rural health practitioners /". free to MU campus, to others for purchase, 1999. http://wwwlib.umi.com/cr/mo/fullcit?p9946278.

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Al, Amour Musa. "Leadership for Virtual Teams| Perspectives on Communications, Leader Traits, and Job Satisfaction". Thesis, Northcentral University, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=10828994.

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As Internet technologies have grown, virtual employees have become a large part of many sectors of business. The problem is that virtual team members may have lower job satisfaction than counterparts in traditional roles and virtual workers may suffer from turnover. Transformational leadership is associated with higher employee job satisfaction and performance; however, it remains unclear how particular leadership styles may affect virtual employees. The purpose of this generic qualitative study was to describe the perceptions of virtual employees concerning their perceptions of extraversion/introversion of leaders and how they perceive the attributes of leaders when using different modes of communication, and how these issues affect their job satisfaction. A generic qualitative design was used with a purposeful sample from the population of virtual employees. The data were collected using an online questionnaire and qualitative methods were used to code and develop subthemes and themes. The results contained several themes: differences in interactions with introverts and extraverts; effectiveness and motivation driving communications with leaders; participants’ perceived congruence between preferred leader and current leader and the follower’s satisfaction level. The study’s novelty was revealed in details of perceived leadership style and personality, and virtual communication modes. The participants indicated they perceive and interact distinctively with introverts versus extroverts, including an expectation to use different communication modes and preferences or bias toward introverts and extroverts. Context of communications tended to be functionally or relationally motivated for most participants. However, participants’ motive and communication choices were often accommodating to the perceived leader personality types and aligned with follower’s congruence and satisfaction with their leader. Conclusions and recommendations were that virtual workers’ preconceptions about introversion and extraversion are relevant to virtual communication choices with leaders should be explored for research and for practice. Congruence between an ideal and current leader has been studied quantitatively but few contextual details were available in those studies. An unexpected finding was that some participants were congruent with their leader but were unsatisfied. Another conclusion and recommendation was that qualitative results found are consistent with other studies and based on these results can be further explored qualitatively.

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Mumah, Jenny N. "Where are the Women in the Ebola Crisis? An Analysis of Gendered Reporting and the Information Behavior Patterns of Journalists Covering a Health Outbreak". Thesis, University of North Texas, 2018. https://digital.library.unt.edu/ark:/67531/metadc1404561/.

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Health officials estimate that the 2014 Ebola crisis disproportionately victimized women, who made up 75% of the disease's victims. This interdisciplinary study has two main goals. The first is to evaluate the news media's performance in relation to their representation of women caught up in the Ebola crisis because the media play an important role in influencing public responses to health. This study sought to understand the information behavior patterns of journalists who covered the Ebola crisis by analyzing how job tasks influence a journalist's information behavior. This study employed qualitative methods to study the perceptions of journalists who covered the 2014 Ebola outbreak. Semi-structured interviews were conducted with Liberian and American journalists who covered the outbreak to understand the choices that guided their reporting of the Ebola crisis. A content analysis of The New York Times, The Times, and The Inquirer was also conducted to examine the new media's representation of women in an outbreak which mostly victimized women. The findings suggest that covering a dangerous assignment like Ebola affected the information behavior patterns of journalists. Audience needs, the timing of coverage, fear, and the accessibility of sources, were some of the factors that influenced the news gathering decisions taken by the reporters. The findings also suggest that women were mostly underrepresented by the media as sources, experts and subjects.

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Ragnarsson, Justus. "Evaluating asynchronous communication in distributed meetings : Using a project management tool in the Sprint retrospective". Thesis, Luleå tekniska universitet, Institutionen för system- och rymdteknik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-63696.

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Ndodjang, ngantchou Peguy. "Impact of the Information and Communication Technologies on workers' behaviors : An experimental investigation". Thesis, Montpellier, 2016. http://www.theses.fr/2016MONTD028/document.

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Cette thèse explore l’impact des technologies de l'information et de la communication (TIC) sur le comportement des employés. Alors que la théorie néoclassique de la croissance considère les TIC comme un outil utilisé dans le processus de production, nous nous sommes basé sur une théorie qui stipule que les technologies ont deux aspects différents. Les technologies de la communication centralisent la prise de décision tandis que les technologies de l'information déplacent la prise de décision au niveau de l'employé. Nous avons abordé les questions du meilleur type de technologie pour l’amélioration de la performance des employés, des coûts engendrés par l'utilisation de ce type de technologies et de l’impact de la surveillance informatique dans la réduction de ces coûts. Nous avons utilisé la méthode expérimentale pour répondre à ces questions. Nos résultats montrent que les employés préfèrent utiliser les technologies de l'information et ceux qui les utilisent sont plus productifs que les autres. Nous trouvons également que l’environnement de travail et les technologies qui poussent la prise de décision au niveau de l'employé pourraient engendrer des coûts importants pour l’entreprise. Cependant, la surveillance informatique est efficace pour réduire ces coûts mais son effet diminue au fil du temps. Nos résultats montrent que les employés les plus productifs sont ceux qui ont passé le plus de temps sur internet. Donner aux employés les informations constantes et détaillées (sur leur performance) produites par les technologies pourrait être une façon efficace de les sensibiliser sur l’ampleur de la surveillance informatique afin de les rendre plus performants
This dissertation explores the impact of the use of Information and Communication Technologies (ICT) on employees’ behaviors. While the neoclassical growth theory considers ICT as an input used in the production process, we relied on a literature in the organizational economic field which states that technologies have two different key aspects. Information technologies push down the decision making at the employee level while Communication technologies centralize the decision making. We addressed the issue of the more efficient technologies for workers’ performance, the costs generated by using the most efficient type of technologies and how the technology-based monitoring may be useful to reduce those costs. We used the experimental methodology since the collection of individuals and team's production is hard with survey data. Our results show that employees prefer information technologies and those who use it are more productive than others. We also show that work organization and technologies which push down the decision making at the employee level could entail some substantial costs for the firm. Indeed, employees are more willing to engage on time wasting activities in order to influence the principal’s decision when they can participate to the decision making process. However IT monitoring is quite successful at reducing those costs. Technology monitoring implies a disciplining effect at the beginning when the sanction is available but this effect lessens over time. Our results show that employees are more productive when they spend more time on internet. Giving constant heightened feedbacks provided by ICT to employees about their productivity should be the better way to sensitize them about the extent of technology monitoring in order to increase their performance

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Coleman, Michael. "A socio-technical investigation into the electrical end use patterns of information, communication and entertainment technologies in UK homes". Thesis, De Montfort University, 2011. http://hdl.handle.net/2086/4718.

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Information, communication and entertainment (ICE) appliances are consumer electronics and information and communication technologies (ICT). Forecasts suggest that ICE appliance use will soon become the most significant domestic electricity end-use in the UK. Knowledge concerning “real world” ICE electricity consumption is currently limited and it has been suggested that this deficiency could lead to ineffective policy programmes. This socio-technical study measured ICE appliance electricity consumption in fourteen UK households’ and undertook household interviews to explore the behavioural factors that influenced the measurements recorded. The interviews were informed by two social psychology theories: (i) Triandis’ (1977) Theory of Interpersonal Behaviour (TIB); (ii) Rogers’ (2003) Diffusion of Innovations Theory (DIT). The study supports the position that ICE appliance use and standby power consumption are significant electricity end-uses in UK homes. Key appliances that contributed to the sample’s average electricity consumption are identified. Inconspicuous electricity consumption from network appliances is an issue of particular concern due to policy gaps. The interviews found that a range of internal and external factors influenced ICE appliance use. Behavioural intentions and habits were found to be facilitated or impeded by personal ability, knowledge and physical constraints. Social structures and expectations also supported the more expansive ownership and use of ICE appliances and energy consumption was an issue largely excluded from adoption decisions. The findings imply that a multifaceted approach is required to reduce household ICE appliance electricity consumption. This study supports the recent implementation of minimum energy performance standards and provides further recommendations that include: (i) improved product design; (ii) the expansion of mandatory energy labelling; (iii) improved electricity consumption feedback in UK homes; (iv) the use of behaviour change campaigns; (v) the integration of ICE appliance energy saving objectives into UK policies.

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Zimmerman, Tara D. "Examining Human Information Behavior on Social Media: Introducing the Concept of Social Noise". Thesis, University of North Texas, 2020. https://digital.library.unt.edu/ark:/67531/metadc1707349/.

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Social media information behavior is increasingly critical, impacting not only individuals and groups but the beliefs, values, and direction of society and culture. The purpose of this study was to investigate how persistent observation by members of the online network influences social media users' information behavior, resulting in the phenomenon of social noise. Data analytics, including LDA, LSA, and clustering methodologies, were performed but could not provide information about the users' motivations. Using an ethnographic approach, participant observations and interviews were conducted with Facebook users as they interacted with informational posts, and the data collected was coded using a recursive method. Four key constructs of social noise were identified, and sub-codes were assigned within each construct as patterns emerged, providing insight into the different facets of social noise. Additionally, in most instances more than one of the four constructs were present, layering their influence on the information behavior. Based on these findings, social media users are not always interacting with information based on true personal beliefs or desires; instead, concerns surrounding their personal image, relationships with others, core beliefs, and online conflict are influencing their observable information behavior. The results of this exploratory study provide a basis to further develop the social noise model. Qualitative data provides insight into the thinking and motivations behind social media users' observable information behavior, specifically in the areas of cultural agency, relationship management, image curation, and conflict engagement.

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O'Mera, Megan Colleen. "Implementing Successful Intranets: The Case Study of a Virtual MNC Team". University of Dayton / OhioLINK, 2015. http://rave.ohiolink.edu/etdc/view?acc_num=dayton1429106812.

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Petty, Tonya K. "The Relationship Between Computer-mediated Communications, Relatedness and Affiliation and Organizational Commitment". Thesis, Capella University, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=10973667.

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Technology is essential to organizations, especially computer-mediated communications, allowing for globalization, improved quality, and increased profits. Knowledge workers rely on technology as well as computer-mediated communication tools. Research on the use of computer-mediated communications among adolescents and in social settings has suggested that there is a lack of effective interaction and relatedness when technology is used. Research further posits that this can cause a breakdown in trust and commitment. This study used a survey to collect data about organizational commitment levels and relatedness and affiliation needs in the workplace for knowledge workers, and to what extent computer-mediated communications could explain these variables. The research question was: What is the extent of relationship between computer-mediated communications, relatedness and affiliation needs, and organizational commitment of knowledge workers? There were 199 responses collected by the researcher and analyzed with linear regression. The survey and structural model utilized a composite of existing instruments to measure computer-mediated communications, relatedness and affiliation needs in the work place, and commitment levels to the organization. Two structural models examined the relationships for the constructs and resulted in two null hypotheses being rejected. The first model tested computer-mediated communications use and relatedness and affiliation needs. The results supported a significant relationship between these variables. The second research question tested the relationship between computer-mediated communications use and normative and affective organizational commitment levels. The second model also rejected the null hypothesis and discovered a significant relationship exists between these variables. Future research was recommended to further analyze the results based on sex and age and include different classifications of knowledge workers.

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Lyons, Robert. "Investigating Student Gender and Grade Level Differences in Digital Citizenship Behavior". ScholarWorks, 2011. https://scholarworks.waldenu.edu/dissertations/1015.

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The rapid rise of technology, which has become embedded in all facets of 21st century society during the past decade, has fostered a corresponding rise in its misuse. Digital citizenship abuse, a relatively new phenomenon of this electronic age, is a rapidly growing global problem. Parents, schools, and society play roles in supporting appropriate online behavior. Schools must take the lead role to assess and address digital citizenship issues. This ex post facto study investigated the online actions of students in a medium-sized K-12 school district and explored possible causal relationships between online misbehavior and student grade and gender based on data collected from state and district surveys. Kohlberg's theory of moral development, Perkins and Berkowitz's social norms theory, and Bandura's social cognitive theory provided the study's theoretical base. Hypotheses were tested using independent-measures t values, a single-factor, independent-measures analysis of variance (ANOVA), and the chi-square test for independence. With respect to the four components of online student behavior---personal safety, digital citizenship, parental involvement, and cyberbullying---analyses determined that there are significant differences between grade level and gender. As the grade level increased, personal safety risks, digital citizenship abuse, and cyberbullying increased, while parental involvement decreased. Males had significantly more personal safety and digital citizenship issues than females but no significant gender difference for parental involvement. Implications for positive social change include raising awareness of local digital citizenship issues with parents, staff, and students, and ultimately mitigating and preventing student online risky behavior.

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Williams, Beulah Lavell. "Impact of Work-Related Electronic Communications Behavior Outside of Normal Working Hours". ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/6958.

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Employers' reliance on asynchronous electronic communications, connective technology devices, and remote work arrangements has led employees to feel preoccupied with staying connected after-hours to be responsive to work-related demands. The purpose of this transcendental phenomenological study was to describe the lived experiences of professional workers who coped with constant pressure to monitor and immediately respond to work-related electronic communications during nonwork hours. The conceptual framework was supported by boundary and border theory and the constructs of work-life balance, flexible work arrangements, information and communication technology. Data were collected using semistructured interviews with 16 professional workers near Washington, DC. Moustakas's modified van Kaam method was used to analyze, code, and organize data. Six themes emerged: mobilize or immobilize, manage expectations, safeguard personal time, work-life fusion, work engagement, and psychological outcomes. Findings revealed that professional workers felt a sense of urgency to reply to work-related e-mails and text messages outside of their regularly scheduled work hours and felt a sense of professional obligation to be available after-hours. Results may be used to shape and support positive social change through effective organizational change programs for technology-related work-life imbalances, thereby benefiting employers and employees.

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Haydarov, Rustam. "Effects of attribute framing and goal framing on vaccination behavior : examination of message content and issue involvement on attitudes, intentions and information seeking". Thesis, Manhattan, Kan. : Kansas State University, 2010. http://hdl.handle.net/2097/3886.

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Prybutok, Gayle. "An Integrative Model of eHealth Communication: a Study of 18-30 Year Old College Students". Thesis, University of North Texas, 2014. https://digital.library.unt.edu/ark:/67531/metadc699853/.

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eHealth is commonly defined as health services and information provided through the Internet and related technologies. Health educators have taken advantage of Internet and social media venues to disseminate health information essential to health risk management, disease prevention, and disease management and did not have a validated theoretical model to explain their experiences. The goal of this study was to create and test an integrated model of eHealth communication specific to 18-30 year old college students based on five research questions that identified and confirmed the factors most highly correlated with the presentation of health information on Internet or social media venues that improve eHealth literacy and provoke eHealth behavioral intention among college students. A sample of over 1400 18-30 year old college students was surveyed about their general and health information related use of the Internet and social media. As a result of exploratory factor analysis and subsequent structural equation modeling, the proposed theoretical model was revised and tested for statistical power. Two revised integrative models of eHealth communication, one for Internet and one for social media, were developed and validated. The model for social media shows statistically significant paths throughout the model; however, the model for the Internet reveals that the path between two constructs and Online Health Behavior are not statistically significant and is worthy of further examination. This study has important practical implications for eHealth educators, organizations dedicated to informing the public about specific diseases or health promotion techniques, health practitioners seeking improved strategies for effective eHealth message design, and to health information professionals.

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Eriksson-Backa, Kristina. "In sickness and in health : how information and knowledge are related to health behaviour /". Åbo : Åbo Akademis Förlag / Åbo akademi university press, 2003. http://catalogue.bnf.fr/ark:/12148/cb393008904.

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Woods, Richard David. "Collective responses to acoustic threat information in jackdaws". Thesis, University of Exeter, 2016. http://hdl.handle.net/10871/25978.

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Navigating the physical world may present only a small fraction of the challenges faced by social animals. Sociality brings with it numerous benefits, including access to important information that may have otherwise been harder to come by. However, almost every aspect of these apparent benefits may also entail additional cognitive challenges, including how to interpret signals from conspecifics, who to attend to, and how to incorporate knowledge about signallers when deciding how to respond. One approach to understanding the cognitive abilities associated with social function is to investigate social species that take part in potentially costly group behaviours, where individual decisions must be made in a social context. In this thesis I explore how jackdaws (Corvus monedula), a highly sociable corvid species, use acoustic information to coordinate collective anti-predator responses. In Chapter Two I showed using playback experiments that the magnitude of collective responses to anti-predator recruitment calls known as “scolding” calls depends on the identity of the caller, with larger responses to familiar colony members than unfamiliar individuals. In Chapter Three I then used habituation-dishabituation experiments to show that this vocal discrimination operates at the level of the individual, with jackdaws discriminating between the calls of different conspecifics, regardless of their level of familiarity. In Chapter Four, I examined whether aspects of call structure conveyed information about threat levels. Here, I found that high rates of scolding calls were associated with elevated threats, and playback experiments suggested that this information might result in larger group responses. The finding that jackdaws are capable of mediating their response to alarm calls based on the identity of the individual caller, and on structural variation in call production, raised the question of whether jackdaws employed similar forms discrimination between acoustic cues made by predators in their environment. I investigated this in Chapter Five, using playback experiments to show that jackdaws responded not only to the vocalisations of resident predators, but that this ability extended to novel predators, and that responsiveness was mediated by the phase of the breeding season in which predators were heard. Together, these findings provide insights in to how discrimination among acoustic cues can mediate group behaviour in species that respond collectively to threats.

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Zhang, Don C. "Using Icon Array as a Visual Aid for Communicating Validity Information". Bowling Green State University / OhioLINK, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=bgsu1459517352.

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Streeter, Anne Claiborne Ray. "WHAT NURSES SAY: COMMUNICATION BEHAVIORS ASSOCIATED WITH THE COMPETENT NURSING HANDOFF". UKnowledge, 2010. http://uknowledge.uky.edu/gradschool_diss/66.

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Communication competence and medical communication competence served as the theoretical framework for this research that seeks to identify specific communication behaviors associated with what nurses say constitute a communicatively competent patient handoff at the nursing change of shift. Data collected from 286 nurses responding to an online modified Medical Communication Competence Scale posted at www.allnurses.com supported the hypotheses that information exchange (information giving, seeking and verifying) and socioemotional communication behaviors are rated more highly in the best patient handoffs than in the worst ones. Research questions found that the incoming nursing role rated behaviors associated with information verifying and socioemotional communication higher than did the outgoing nursing role, and that the worst handoffs were those in which the incoming nursing role gave the lowest ratings for information-giving behaviors. Additional insight into other communication-related characteristics associated with quality handoffs were provided as well, including location, tools/type and environment for the patient handoff at the nursing change of shift. These findings offer a foundation for future research into development of communication-based standardized patient handoff processes and training that ultimately may reduce patient care errors caused by communication failures during the patient handoff at the nursing change of shift.

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Kabashi, Artemida. "Information Seeking in a Balkan Country: A Case Study of College Students Seeking and Use of Information". Thesis, University of North Texas, 2018. https://digital.library.unt.edu/ark:/67531/metadc1404543/.

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Using a case study approach this study investigated how college students in Vlore, Albania seek and use information resources for academic and personal needs and whether they follow a pattern similar to Brenda Dervin's sense-making, or Marcia Bates' berry-picking information seeking models. Influencing factors studied were economic factors, information communication technologies and information culture/policy. A literature review showed that no previous published research has studied information seeking behavior of college age students and faculty in Albania. Thirty-four college students and two full time faculty completed a survey and a smaller group were interviewed. The results of the study indicate that Google is the main source for seeking information for both academic and personal purposes. College students are not introduced or taught on how to evaluate information sources. The information communication technology needs improvement to support information needs. The library as a major information resource was not apparent to most students. College students utilize berry-picking as the information seeking model and faculty use sense-making, as a model of information seeking. This study adds to the knowledge of the information seeking behavior of college students in a developing country, the need for information literacy courses at the university level, and the identification of additional areas of research regarding information communication technologies, information policy, and literacy for developing countries.

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Hardebro, Veronica, e Rebecka Edblad. "EXPLORING ELDERLY PATIENTS´ BEHAVIOR & NEEDS INSIDE DIGITAL HEALTHCARE PLATFORMS". Thesis, Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-85388.

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Den ökande och snabba utvecklingen av informations- och kommunikationsteknik har skapat ett nytt ekosystem inom hälso- och sjukvårdssektorn bestående av digitala plattformar. Detta har gjort det möjligt för patienter att söka och ta emot vård på nya sätt som tidigare inte var möjligt. Att digitalisera patientresan har visat sig vara effektivt och underlättar självständigt boende och enkel åtkomst för uppföljningskonsultationer för de som lider av kroniska sjukdomar. Trots detta är många människor, särskilt äldre, underrepresenterade i användningen av digitala vårdplattformar. Syftet med detta examensarbete är att undersöka äldre patienters beteende inom digitala vårdplattformar för att tillgodose behoven hos den större befolkningen och minimera den digitala klyftan. För att uppnå syftet formulerades följande forskningsfrågor: Vilka är skillnaderna i användningsbeteende mellan äldre och yngre primärvårdspatienter på digitala vårdplattformar? Vilka är de viktigaste förebyggande faktorerna som påverkar äldres användningsbeteende? Denna studie följde en mixad forskningsdesign. Vi använde SPSS för att utföra one-way ANOVA följt av ett Games-Howell post hoc-test för varje variabel som möjligtvis kunde förklara en skillnad i användningsbeteende mellan yngre och äldre primärvårdspatienter. För att svara på vår andra forskningsfråga genomförde vi 17 intervjuer med respondenter i åldern 60+ som tidigare använt en digital vårdplattform. Våra resultat visar att det finns en signifikant skillnad i användningsbeteende mellan äldre och yngre primärvårdspatienter. Den äldre generationen spenderar mer tid under anamnes, onboarding och i väntekö, där de i åldern 75+ sticker ut mest på alla uppmätta variabler. Den äldre generationen tenderade också att betygsätta tjänsten något lägre, uppskatta deras hälsa högre och bli tilldelad färre antal sjukvårdsexperter i processen jämfört med den yngre generationen. De viktigaste förebyggande faktorerna som påverkar äldres användningsbeteende är den upplevda användbarheten, upplevda användarvänligheten, deras digitala mognad, förtroende, och attityd till digital vård. Denna studie bidrar till den glesa litteraturen inom digitala vårdplattformar och äldres beteende efter adoption av informations- och kommunikationsteknik. Vi tillhandahöll ny kunskap om äldres användning av digitala vårdplattformar i jämförelse till den yngre generationen och lade till en förklaring angående vilka faktorer som påverkar användningsbeteendet hos den äldre generationen. Dessutom stärker vi nuvarande teori genom att betona vikten av att undersöka de påverkande faktorerna snarare än kronologisk ålder. Våra praktiska bidrag riktar sig till både plattformsägare och vårdpersonal med syftet att ge vägledning i hur dessa två aktörer ska agera för att öka användningen bland den äldre generationen, där utformning av plattformen och information är särskilt viktigt att ta hänsyn till.
The rise and rapid development of information communication technologies have created a new ecosystem in the healthcare sector consisting of digital platforms. This has enabled patients to access, seek, and receive care in new ways which was not previously possible. Digitizing the patient journey is proven to be effective while facilitating independent living and easy access for follow-up consultations for those who live in rural areas and are suffering from chronic diseases. Yet, many people, especially elderly, are underrepresented in the usage of digital healthcare platforms. The purpose of this master thesis is to investigate elderly patients’ behavior inside the digital healthcare platforms to accommodate the needs of the greater population and minimize the digital divide. To achieve the purpose, the following research questions were formulated: What are the differences in usage behavior between elderly and younger primary care patients in digital healthcare platforms? Which are the key antecedent factors that influence the usage behavior of the elderly? This study followed a mixed method research design. We used SPSS to perform a one-way ANOVA followed by a Games-Howell post hoc test for each variable that possibly could explain a difference in usage behavior between younger and elderly primary care patients. To answer our second research question, we held 17 interviews with respondents in the age of 60+ that previously had used a digital healthcare platform. Our findings reveal that there is a significant difference in usage behavior between elderly and younger primary care patients. The elderly generation spend more time during anamnesis, onboarding, and in waiting lines, where those in the age 75+ stand out the most on all measured variables. The elderly generation also tended to rate the service slightly lower, estimate their health higher and get assigned to fewer healthcare professionals in comparison to the younger generation. The key antecedent factors that influence the usage behavior of elderly is the perceived usefulness, perceived ease of use, their digital maturity, trust, and attitudes towards digital healthcare. This study contributes to the sparsely literature within digital healthcare platforms and elderly’s behavior after adoption of ICTs. We provided new knowledge regarding elderly’s usage of digital healthcare platforms in contrast to the younger generation and added an explanation of factors that influence the usage behavior. In addition, we strengthen current theory by highlighting the importance of examining influencing factors rather than chronological age. Our practical contributions address both platform owners and healthcare professionals and aims to give direction in how these two actors should act to increase usage among the elderly generation, where design of the platform and information are especially essential to take into consideration.

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Watts, Christina. "Exploring Experiences of Information Overload: The Influence of Computer-Mediated Communication in the Workplace". Thesis, Université d'Ottawa / University of Ottawa, 2016. http://hdl.handle.net/10393/35062.

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Abstract (sommario):

Without question, it is apparent that organizations are predominantly dependent on the use of computer-mediated communication (CMC) to conduct their daily operations. As a result, information is rapidly flowing throughout the workplace and being exchanged at a rate unlike ever before. Unfortunately, this rapid flow of information has increased the potential for information overload to occur among employees. Through a phenomenological based approach, this study explored the experiences of information overload that occur as a result of CMC use in the workplace, from the subjective point of view of ten participants. Findings indicated that the experiences described among these participants can be understood through the examination of four descriptive themes: Constant Communication, Unpredictability, Miscommunication, and lastly Increased Workload and Responsibilities. Furthermore, two theories: Media Richness Theory (MRT) and Social Influence Theory (SIT), served as the theoretical framework for this study.

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Osborn, Viola. "Identifying At-Risk Students: An Assessment Instrument for Distributed Learning Courses in Higher Education". Thesis, University of North Texas, 2000. https://digital.library.unt.edu/ark:/67531/metadc2457/.

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The current period of rapid technological change, particularly in the area of mediated communication, has combined with new philosophies of education and market forces to bring upheaval to the realm of higher education. Technical capabilities exceed our knowledge of whether expenditures on hardware and software lead to corresponding gains in student learning. Educators do not yet possess sophisticated assessments of what we may be gaining or losing as we widen the scope of distributed learning. The purpose of this study was not to draw sweeping conclusions with respect to the costs or benefits of technology in education. The researcher focused on a single issue involved in educational quality: assessing the ability of a student to complete a course. Previous research in this area indicates that attrition rates are often higher in distributed learning environments. Educators and students may benefit from a reliable instrument to identify those students who may encounter difficulty in these learning situations. This study is aligned with research focused on the individual engaged in seeking information, assisted or hindered by the capabilities of the computer information systems that create and provide access to information. Specifically, the study focused on the indicators of completion for students enrolled in video conferencing and Web-based courses. In the final version, the Distributed Learning Survey encompassed thirteen indicators of completion. The results of this study of 396 students indicated that the Distributed Learning Survey represented a reliable and valid instrument for identifying at-risk students in video conferencing and Web-based courses where the student population is similar to the study participants. Educational level, GPA, credit hours taken in the semester, study environment, motivation, computer confidence, and the number of previous distributed learning courses accounted for most of the predictive power in the discriminant function based on student scores from the survey.

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Halimi, Hassan S. "The Role of Information Technology Organizational Design in Firms' Ability to Innovate". ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/1382.

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Information technology (IT) organizations have become an integral part of many firms, with increasing strategic significance. Consequently, investments in IT represent a significant percentage of a firm's expenditure. Despite the investment, the business value of IT has been difficult to quantify, creating uncertainty about a firm's investments in IT innovation. The purpose of this nonexperimental study was to examine relationships between a firm's innovativeness and 3 IT organizational design factors: knowledge creation, dynamic capabilities, and communication structures. The research questions addressed the relationships between a firm's ability to innovate and specific design elements of the IT organization. The study was based on Nonaka's dynamic theory of organizational knowledge creation, Schumpeter's industrial market structure, and Wernerfelt's resource-based view of the firm. Data were collected from an online survey with 115 employees of firms that depend on IT to deliver their products or services. Pearson product-moment correlational analysis revealed statistically significant relationships between the IT organizational design factors and a firm's ability to innovate. The implications for positive social change stemming from this study affect managers of firms that rely on IT to deliver products or services. The findings suggest that the design of the IT organization influences the performance of the firm through cost reduction and its sustainability through innovation, both of which lead to community economic empowerment thus benefiting the general public.

Tesi sul tema "Information and communication behavior"

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