Articoli di riviste sul tema "Customer services"
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Meshal Saeed S, Alshahrani, Alshahrani Bander Sayaf Z e Alshahrani Ahmed Saeed A. "Does customer service matter? A customer perception of bank services in Islamic countries". International Journal Of Innovation And Economic Development 1, n. 2 (2015): 29–38. http://dx.doi.org/10.18775/ijied.1849-7551-7020.2015.12.2004.
Famiyeh, Samuel, Amoako Kwarteng e Disraeli Asante-Darko. "Service quality, customer satisfaction and loyalty in automobile maintenance services". Journal of Quality in Maintenance Engineering 24, n. 3 (13 agosto 2018): 262–79. http://dx.doi.org/10.1108/jqme-10-2016-0056.
Festus Awara, Nsobiari, Joseph Amaechi Anyadighibe e Frederick Offiong Bassey. "Service Quality and Customer Satisfaction of Banking Services in Nigeria". African Journal of Business and Economic Research 17, n. 4 (6 dicembre 2022): 261–81. http://dx.doi.org/10.31920/1750-4562/2022/v17n4a12.
Koesharijadi, Koesharijadi. "Factors Affecting Loyalty Customer Services Banking Industry in East Java". International Journal of Business and Management 11, n. 6 (25 maggio 2016): 168. http://dx.doi.org/10.5539/ijbm.v11n6p168.
Tuyet, Cao Thi Anh, e Bui Thi Tu Quyen. "People's satisfaction when using importation services at Hanoi center for Disease Control in 2021". Journal of Health and Development Studies 06, n. 05 (30 ottobre 2022): 60–67. http://dx.doi.org/10.38148/jhds.0605skpt21-097.
Sharma, Nikhil, Himanshi, Manish Singh e Manjula Shanbhog. "Bank Services Analysis". BOHR International Journal of Finance and Market Research 1, n. 1 (2020): 21–23. http://dx.doi.org/10.54646/bijfmr.004.
Eaint, Ma. "An Assessment of E-Service Quality for Online Food Delivery Services in Yangon, Myanmar". Suranaree Journal of Social Science 18, n. 1 (14 novembre 2022): 1–18. http://dx.doi.org/10.55766/fbuy4386.
Li, Chengzhang, Minghui Jiang e Xuchuan Yuan. "MANAGING PRICE AND SERVICE RATE IN CUSTOMER-INTENSIVE SERVICES UNDER SOCIAL INTERACTIONS". Journal of Business Economics and Management 20, n. 5 (12 luglio 2019): 878–96. http://dx.doi.org/10.3846/jbem.2019.10452.
Dyczkowska, Joanna Alicja. "The Active Customer in Logistics Services". Annales Universitatis Mariae Curie-Skłodowska, sectio H – Oeconomia 53, n. 4 (31 dicembre 2019): 43. http://dx.doi.org/10.17951/h.2019.53.4.43-52.
Amorim, Marlene, Maria João Rosa e Sandra Santos. "Managing Customer Participation and Customer Interactions in Service Delivery: the Case of Museums and Educational Services". Organizacija 47, n. 3 (22 agosto 2014): 166–75. http://dx.doi.org/10.2478/orga-2014-0015.
D, Suganthi. "Innovative services provided by airtel". Journal of Management and Science 1, n. 1 (30 giugno 2013): 144–52. http://dx.doi.org/10.26524/jms.2013.20.
Sarkar Sengupta, Aditi, e Sreejesh S. Pillai. "Impact of other customers on service quality evaluation and revisit intention in hospitality services". International Journal of Culture, Tourism and Hospitality Research 11, n. 2 (5 giugno 2017): 182–92. http://dx.doi.org/10.1108/ijcthr-08-2015-0090.
Suhendra, Asep Dony. "Pengaruh Kualitas Layanan dan Lokasi Terhadap Kepuasan dan Loyalitas Pelanggan pada Don’s Warnet Cikarang". Jurnal Studi Manajemen dan Bisnis 5, n. 1 (31 gennaio 2020): 56–63. http://dx.doi.org/10.21107/jsmb.v5i1.6618.
Masoud, Emad Yusuf. "The Effect of Service Quality on Customers' Satisfaction in Mobile Phone Services in the UAE". Transnational Marketing Journal 8, n. 1 (6 aprile 2020): 75–94. http://dx.doi.org/10.33182/tmj.v8i1.846.
Sukmawan, Rio, e Zulganef Zulganef. "The Influence Of Insurance Service Reputation, Customer Relationship Management, And Price Attractiveness On Insurance Service Customer Customer Experience: A Literature Review". International Journal of Business, Economics, and Social Development 4, n. 1 (2 febbraio 2023): 32–37. http://dx.doi.org/10.46336/ijbesd.v4i1.366.
Lindberg-Repo, Kirsti, e Apramey Dube. "Customer Value Dimensions in E-Healthcare Services". International Journal of E-Services and Mobile Applications 7, n. 4 (ottobre 2015): 17–29. http://dx.doi.org/10.4018/ijesma.2015100102.
Hapsari, Indri, e Murini Murini. "Pengaruh Kualitas Pelayanan, Kepercayaan dan Kepuasan terhadap Loyalitas Nasabah PT Bank Syariah Mandiri Kendari". Jurnal Ilmu Manajemen Sosial Humaniora (JIMSH) 4, n. 2 (7 ottobre 2022): 88–95. http://dx.doi.org/10.51454/jimsh.v4i2.699.
Mandal, Pratap Chandra. "Services and Their New Realities". International Journal of Service Science, Management, Engineering, and Technology 12, n. 5 (settembre 2021): 1–13. http://dx.doi.org/10.4018/ijssmet.2021090101.
Tauriana, Dian, e Ni Made Dini Arisani. "Analisis Implementasi Customer Relationship Management dan Kualitas Pelayanan Jasa terhadap Kepuasan Pelanggan dan Dampaknya pada Retensi Pelanggan Hotel Bidakara Jakarta". Binus Business Review 3, n. 1 (31 maggio 2012): 449. http://dx.doi.org/10.21512/bbr.v3i1.1333.
Firdaus Adrutdin, Khairul, Azlan Ali, Sallaudin Hassan, Jimisiah Jaafar, Nur Syafiqah A Rahim e Muhammad Imran Qureshi. "The Relationship between Knowledge for Customer and Service Quality on Customer Satisfaction: A Study on UniKL MITEC Student Services". International Journal of Engineering & Technology 7, n. 2.29 (22 maggio 2018): 69. http://dx.doi.org/10.14419/ijet.v7i2.29.13132.
Alkibsi, Sharaf, e Mary Lind. "Service Quality Dimensions Within Technology-Based Banking Services". International Journal of Strategic Information Technology and Applications 2, n. 3 (luglio 2011): 36–83. http://dx.doi.org/10.4018/jsita.2011070104.
Kumar, Pushpender, e Anupreet Kaur Mokha. "Electronic Customer Relationship Management (E-CRM) and Customer Loyalty". International Journal of E-Business Research 18, n. 1 (gennaio 2022): 1–22. http://dx.doi.org/10.4018/ijebr.293292.
Gonçalves, Luisa, Lia Patrício, Jorge Grenha Teixeira e Nancy V. Wünderlich. "Understanding the customer experience with smart services". Journal of Service Management 31, n. 4 (6 luglio 2020): 723–44. http://dx.doi.org/10.1108/josm-11-2019-0349.
Izogo, Ernest Emeka, e Ike-Elechi Ogba. "Service quality, customer satisfaction and loyalty in automobile repair services sector". International Journal of Quality & Reliability Management 32, n. 3 (2 marzo 2015): 250–69. http://dx.doi.org/10.1108/ijqrm-05-2013-0075.
Ngamvichaikit, Anothai, e Rian Beise-Zee. "Customer preference for decision authority in credence services". Managing Service Quality 24, n. 3 (6 maggio 2014): 274–99. http://dx.doi.org/10.1108/msq-03-2013-0033.
Pawennari, Andi, Irma Nur Afiah, Verawati Verawati, Muhammad Nusran e Muhammad Fakhri Arham. "ANALISIS KUALITAS LAYANAN BANK SYARIAH DENGAN MENGGUNAKAN METODE SERVQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) DI MAKASSAR". International Journal Mathla’ul Anwar of Halal Issues 1, n. 2 (10 settembre 2021): 11–17. http://dx.doi.org/10.30653/ijma.202112.17.
Salhieh, Sa’Ed M. "Modeling the rationality of customers’ switching mobile services behavior". International Journal of Engineering Business Management 11 (1 gennaio 2019): 184797901986541. http://dx.doi.org/10.1177/1847979019865411.
S, Vijayanand, e Logesh Kumar S. "Analyzing the Impact of Service Quality on Satisfaction in E-Banking Services- An Empirical Study". KINERJA 25, n. 2 (20 settembre 2021): 270–86. http://dx.doi.org/10.24002/kinerja.v25i2.4593.
Leino, Henna M. "Secondary but significant: secondary customers’ existence, vulnerability and needs in care services". Journal of Services Marketing 31, n. 7 (9 ottobre 2017): 760–70. http://dx.doi.org/10.1108/jsm-05-2016-0199.
Li, Minglong, e Cathy H. C. Hsu. "Customer participation in services and employee innovative behavior". International Journal of Contemporary Hospitality Management 30, n. 4 (9 aprile 2018): 2112–31. http://dx.doi.org/10.1108/ijchm-08-2016-0465.
Ahmed, Irfan, Shahid Mahmood . e Umar Farooq . "Determinant Attributes of Customer Choice of Banks, Supplying Mortgage Products". Journal of Economics and Behavioral Studies 4, n. 5 (15 maggio 2012): 287–96. http://dx.doi.org/10.22610/jebs.v4i5.329.
Ramadhany, Aris, e Supriyono Supriyono. "Pengaruh Kepercayaan dan Kepuasan Pelanggan terhadap Loyalitas Pelanggan pada AP Garage (Bengkel Cat & Custom)". Ekonomis: Journal of Economics and Business 6, n. 1 (24 marzo 2022): 199. http://dx.doi.org/10.33087/ekonomis.v6i1.511.
Skaarup, Sean, e Carolan Mclarney. "How Does Offshore Outsourcing of Customer Services Affect Customer Satisfaction". International Journal of Strategic Decision Sciences 9, n. 4 (ottobre 2018): 32–46. http://dx.doi.org/10.4018/ijsds.2018100103.
Taheri, Babak, Filipe J. Coelho, Carlos M. P. Sousa e Heiner Evanschitzky. "Mood regulation, customer participation, and customer value creation in hospitality services". International Journal of Contemporary Hospitality Management 29, n. 12 (11 dicembre 2017): 3063–81. http://dx.doi.org/10.1108/ijchm-07-2016-0389.
Tuli, Kapil R., Ajay K. Kohli e Sundar G. Bharadwaj. "Rethinking Customer Solutions: From Product Bundles to Relational Processes". Journal of Marketing 71, n. 3 (luglio 2007): 1–17. http://dx.doi.org/10.1509/jmkg.71.3.001.
Moliner-Tena, Miguel Angel, Diego Monferrer-Tirado e Marta Estrada-Guillén. "Customer engagement, non-transactional behaviors and experience in services". International Journal of Bank Marketing 37, n. 3 (7 maggio 2019): 730–54. http://dx.doi.org/10.1108/ijbm-04-2018-0107.
Xie, Lishan, Dongmei Li e Hean Tat Keh. "Customer participation and well-being: the roles of service experience, customer empowerment and social support". Journal of Service Theory and Practice 30, n. 6 (25 settembre 2020): 557–84. http://dx.doi.org/10.1108/jstp-11-2019-0228.
Eskiler, Ersin, e Furkan Safak. "Effect of Customer Experience Quality on Loyalty in Fitness Services". Physical Culture and Sport. Studies and Research 94, n. 1 (1 marzo 2022): 21–34. http://dx.doi.org/10.2478/pcssr-2022-0003.
Rambocas, Meena, e Surendra Arjoon. "Brand equity in Caribbean financial services: the moderating role of service providers". International Journal of Bank Marketing 38, n. 3 (28 novembre 2019): 642–70. http://dx.doi.org/10.1108/ijbm-05-2019-0167.
Manjushree, S. "Customer Preference towards Use of ATM Services". ComFin Research 8, n. 4 (1 ottobre 2020): 23–27. http://dx.doi.org/10.34293/commerce.v8i4.3290.
Dr. R.Renuka, Dr. P. Sakthivel, Dr. N.R.Vembu, Dr. M. Ganesan e Dr. M. K. Durgamani. "Customer Awareness on Banking Services in Kumbakonam". GIS Business 14, n. 6 (26 novembre 2019): 124–32. http://dx.doi.org/10.26643/gis.v14i6.11688.
Msosa, Steven Kayambazinthu, e Jeevarathnam P. Govender. "Exploring the relationship between service quality and customer satisfaction in postal financial services". Risk Governance and Control: Financial Markets and Institutions 5, n. 3 (2015): 186–93. http://dx.doi.org/10.22495/rgcv5i3c2art4.
Muslimin, Rahmat Hidayat, Armin Darmawan, Syamsul Bahri e Amrin Rapi. "Improving Service Quality Of Delivery Services Based On Heterogeneous Customer Behavior In A Developing Country: A Context During Covid-19". Jurnal Manajemen Industri dan Logistik 6, n. 1 (2 giugno 2022): 43–64. http://dx.doi.org/10.30988/jmil.v6i1.968.
Mahanani, Prima Ayu Rizqi. "Customer Relations Management sebagai Salah Satu Upaya Public Relations Perusahaan Jasa Perbankan Menciptakan Good Image". Jurnal ASPIKOM 1, n. 6 (25 gennaio 2017): 551. http://dx.doi.org/10.24329/aspikom.v1i6.58.
Iriadi, Nandang, Priatno Priatno e Putri Agnes Sulistia. "Analisa Kepuasaan Pelanggan dalam Layanan Jasa Travel and Tour pada PT. Denar Pesona Menggunakan Metode Fuzzy Servqual". MATRIK : Jurnal Manajemen, Teknik Informatika dan Rekayasa Komputer 18, n. 2 (29 maggio 2019): 192–201. http://dx.doi.org/10.30812/matrik.v18i2.371.
Wright, Sarah. "Evolving Customer Services". Editors' Bulletin 8, n. 2-3 (luglio 2012): 89–92. http://dx.doi.org/10.1080/17521742.2012.754581.
Liu, Xiao-Yu, Nai-Wen Chi e Dwayne D. Gremler. "Emotion Cycles in Services: Emotional Contagion and Emotional Labor Effects". Journal of Service Research 22, n. 3 (17 marzo 2019): 285–300. http://dx.doi.org/10.1177/1094670519835309.
Jovarauskienė, Donata, e Eglė Gaulė. "Customer Value First: Improving the Customer Experience in Public Services". Public Policy and Administration 21, n. 1 (29 marzo 2022): 129–42. http://dx.doi.org/10.5755/j01.ppaa.21.1.29900.
Indriana, Felicia, Tantri Yanuar Rahmat Syah e C. S. P. Wekadigunawan. "A SERVICE QUALITY, PRICE, CUSTOMER SATISFACTION AND WORD OF MOUTH IN HOSPITAL X OUTPATIENT SERVICES". Jurnal Ekonomi dan Manajemen 15, n. 1 (5 maggio 2021): 14–25. http://dx.doi.org/10.30650/jem.v15i1.2101.
Soumutul, Mauritz Edo. "Customer Relationship Proneness: Is It Important for Customer Loyalty?" Jurnal Manajemen Teknologi 21, n. 2 (2022): 137–49. http://dx.doi.org/10.12695/jmt.2022.21.2.2.