Libri sul tema "Customer satisfaction"
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Grigoroudis, Evangelos, e Yannis Siskos. Customer Satisfaction Evaluation. Boston, MA: Springer US, 2010. http://dx.doi.org/10.1007/978-1-4419-1640-2.
Testo completoGerson, Richard F. Measuring customer satisfaction. London: Kogan Page, 1994.
Cerca il testo completoL, Bailey Earl, e Conference Board, a cura di. Creating customer satisfaction. Washington, D.C: The Conference Board, 1990.
Cerca il testo completoRichard, Brookes, e European Society for Opinion and Marketing Research., a cura di. Customer satisfaction research. Amsterdam: ESOMAR, 1995.
Cerca il testo completoResearch, Inc VLSI. Customer satisfaction report. San Jose, CA: VLSI Research, 2001.
Cerca il testo completoGerson, Richard F. Measuring customer satisfaction. Menlo Park, Calif: Crisp Publications, 1993.
Cerca il testo completoBarsky, Jonathan D. World-class customer satisfaction. Burr Ridge, Ill: Irwin Professional Pub., 1995.
Cerca il testo completoUnited States. General Accounting Office. National Security and International Affairs Division. NASA's customer satisfaction measurements. Washington, D.C: The Office, 1997.
Cerca il testo completoUnited States. Patent and Trademark Office., a cura di. Customer Satisfaction Report, 2000. [S.l: s.n., 2001.
Cerca il testo completoUnited States. Patent and Trademark Office., a cura di. 2001 Customer Satisfaction Report. [S.l: s.n., 2002.
Cerca il testo completoBo, Bergman. Quality: From customer needs to customer satisfaction. London: McGraw-Hill Book Co, 1994.
Cerca il testo completoTimm, Paul R. Customer service: Career success through customer satisfaction. Upper Saddle River, NJ: Prentice Hall, 1998.
Cerca il testo completoWellemin, John H. Customer satisfaction through total quality. Bromley: Chartwell-Bratt, 1990.
Cerca il testo completoDutka, Alan F. AMA handbook for customer satisfaction. Chicago, Ill: American Marketing Association, 1994.
Cerca il testo completoService, U. S. Customs. Customer satisfaction report: Commercial importers. [Washington, DC]: U.S. Customs Service, 1997.
Cerca il testo completoService, U. S. Customs. Customer satisfaction report: Commercial importers. [Washington, DC]: U.S. Customs Service, 1997.
Cerca il testo completoHill, Nigel. Handbook of customer satisfaction measurement. Aldershot, Hampshire, England: Gower, 1996.
Cerca il testo completoStoner, MaryAlice. Measuring customer satisfaction: Progress report. Missoula, Mont: U.S. Dept. of Agriculture, Forest Service, Technology & Development Program, 1990.
Cerca il testo completoNagel, Pieter J. A. Customer satisfaction: A comprehensive approach. Bradford: MCBUniversity Press, 1990.
Cerca il testo completoService, U. S. Customs. Customer satisfaction report: Commercial importers. [Washington, DC]: U.S. Customs Service, 1997.
Cerca il testo completoCartwright, Roger. In charge of customer satisfaction. Oxford: Blackwell Publishers, 1997.
Cerca il testo completoR, McAlindon Harold, a cura di. Great ideas on customer satisfaction. Emeryville, CA: Parlay International, 1993.
Cerca il testo completoHowcroft, J. B. Customer satisfaction in retail banking. Loughborough: Loughborough University Banking Centre, 1989.
Cerca il testo completoDutka, Alan F. AMA handbook for customer satisfaction. Lincolnwood, IL: NTC Business Books, 1995.
Cerca il testo completoJohnston, Catharine G. Beyond customer satisfaction to loyalty. Ottawa: Conference Board of Canada, 1996.
Cerca il testo completoPeel, Malcolm. Customer service: How to achieve total customer satisfaction. London: Kogan Page, 1987.
Cerca il testo completoCustomer service: How to achieve total customer satisfaction. London: Kogan Page, 1987.
Cerca il testo completoMcNealy, Roderick M. Making customer satisfaction happen: A strategy for delighting customers. Boston: Kluwer Academic, 1998.
Cerca il testo completoMcNealy, Roderick M. Making customer satisfaction happen: A strategy for delighting customers. London: Chapman & Hall, 1996.
Cerca il testo completoMcNealy, Roderick M. Making customer satisfaction happen: A strategy for delighting customers. London: Chapman & Hall, 1994.
Cerca il testo completoGoldstein, Sheldon D. Superior customer satisfaction and loyalty: Engaging customers to drive performance. Milwaukee, Wis: ASQ Quality Press, 2009.
Cerca il testo completoCoordination, United States Dept of Housing and Urban Development Office of Departmental Operations and. The customer comes first with HUD: Customer satisfaction report. [Washington, D.C.?]: U.S. Dept. of Housing and Urban Development, 1996.
Cerca il testo completoCarr, Clay. Front-line customer service: 15 keys to customer satisfaction. New York: Wiley, 1990.
Cerca il testo completoMoutinho, Luiz. Customer satisfaction measurement: The example of prolonged satisfaction with ATMs. Cardiff: Cardiff Business School, Financial and Banking Economics Department, 1992.
Cerca il testo completoReclamation, United States Bureau of. Customer satisfaction survey: Report of findings. [Washington, D.C.]: The Bureau, 1998.
Cerca il testo completoCosmas, Cindy E. Audit customer satisfaction: Marketing added value. Altamonte Springs, Fla: Institute of Internal Auditors, 1996.
Cerca il testo completoLEARNING, CRISP. Customer Satisfaction. Crisp Learning, 2001.
Cerca il testo completoOperations, Logical Logical. Crisp Assessment : Measuring Customer Satisfaction: Measuring Customer Satisfaction. Logical Operations LLC, 1993.
Cerca il testo completoDept.of Social Security. Exploring Customer Satisfaction. Stationery Office Books, 1997.
Cerca il testo completoHirata, Thomas T. Customer Satisfaction Planning. Productivity Press, 2008. http://dx.doi.org/10.4324/9781315300245.
Testo completoRico, Ruben Roberto. Total Customer Satisfaction. Macchi Grupo Editor, 1998.
Cerca il testo completoMalecki, Joseph. Achieving Customer Satisfaction. A T & T Customer Information Center, 1990.
Cerca il testo completoCustomer Satisfaction Audit. Financial Times Prentice Hall, 1998.
Cerca il testo completoSpendolini, Michael J. Customer Satisfaction Measurement. Amacom Books, 2003.
Cerca il testo completoRico, Ruben Roberto. Total Customer Satisfaction. Macchi Grupo Editor, 1997.
Cerca il testo completoHill, Nigel, e Greg Roche &. Rachel Allen. Customer Satisfaction: The customer experience through the customer's eyes. Cogent Publishing Ltd, 2007.
Cerca il testo completoBreen, Gerald Mark. The Customer: You Deserve Customer Satisfaction. Authorhouse, 2004.
Cerca il testo completoNoe, Francis. Tourist Customer Service Satisfaction. Routledge, 2010. http://dx.doi.org/10.4324/9780203852361.
Testo completoMoriarty, Michael, Abram Bluestein e Ronald D. Sanderson. Customer Satisfaction Audit (FT). Financial Times Prentice Hall, 1999.
Cerca il testo completoMcNealy, R. M. Making Customer Satisfaction Happen. Springer, 1994.
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