Libri sul tema "Call centres"
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Joanna, Reeves, Proudfoot Consulting (Europe) Ltd e Confederation of British Industry, a cura di. Call centres. London: Caspian, 2000.
Cerca il testo completoClarke, Keith. Customer call centres report. London: Cambridge MarketIntelligence, 1995.
Cerca il testo completoUnion, Communication Workers. Call centres best practice. London: CWU, 2002.
Cerca il testo completoBain, Peter. Call centres in Scotland: An overview. Glasgow: Scottish Low Pay Unit, 1999.
Cerca il testo completoLtd, Collinson Grant Consultants. Achieving excellence in call centres. Manchester: Collinson Grant Consultants Ltd, 2000.
Cerca il testo completoExecutive, Scotland Scottish. Benchmarking and definitions within contact centres. Edinburgh: Scottish Executive, 2003.
Cerca il testo completoServices, Incomes Data. Pay and conditions in call centres. London: Incomes Data Services Ltd., 2001.
Cerca il testo completoDeery, Stephen, e Nicholas Kinnie, a cura di. Call Centres and Human Resource Management. London: Palgrave Macmillan UK, 2004. http://dx.doi.org/10.1057/9780230288805.
Testo completoOffice, National Audit. Using call centres to deliver public services. London: Stationery Office, 2002.
Cerca il testo completoBradshaw, David. Next generation call centres: CTI, voice and the Web. London: Ovum, 1999.
Cerca il testo completoHunter, David. Making contact: Developing successful call centres in local government. [Bristol]: FITLOG, 2000.
Cerca il testo completoFoundation for Information Technology in Local Government., a cura di. Making contact: Developing successful call centres in local government. [Bristol]: FITLOG, 2000.
Cerca il testo completoNoronha, Ernesto. Employee identity in Indian call centres: The notion of professionalism. New Delhi, India: Response, 2009.
Cerca il testo completoShah, Satya. Optimising customer support in contact centres using soft computing approach. Cranfield, Bedfordshire, U.K: Cranfield University, 2006.
Cerca il testo completoNoronha, Ernesto. Employee identity in Indian call centres: The notion of professionalism. New Delhi: Response Books, 2009.
Cerca il testo completoPremilla, D'Cruz, a cura di. Employee identity in Indian call centres: The notion of professionalism. New Delhi, India: Response, 2009.
Cerca il testo completoSudhindra, Mokhasi, a cura di. BPO-sutra: True stories from inside India's BPOs & call centres. New Delhi: Rupa & Co., 2009.
Cerca il testo completoCall centre training handbook: A complete guide to learning and development in contact centres. London: Kogan Page, 2008.
Cerca il testo completoChen, Jianrong. An architecture for agent-oriented virtual inhabited call centres. [Oxford]: Oxford Brookes University, 2000.
Cerca il testo completo1947-, McDonald David R., e Turner, Stephen R. E. 1970-, a cura di. Analysis of communication networks: Call centres, traffic, and performance. Providence, R.I: American Mathematical Society, 2000.
Cerca il testo completoWillis, Martin. Call centres, one-stop shops or community based information centres?: Improving public access to adult social services. Birmingham: University of Birmingham, 2004.
Cerca il testo completoUNISON. On line advice: A negotiator's guide to good employment practice in call centres. London: UNISON, 1998.
Cerca il testo completoOutsourcing and service work in the new economy: The case of call centres in Mexico City. Newcastle upon Tyne: Cambridge Scholars, 2012.
Cerca il testo completoUNISON. Holding the line: UNISON's guide to making call centres a better place to work. London: UNISON, 2001.
Cerca il testo completoSprigg, Christine A. Psychosocial risk factors in call centres: An evaluation of work design and well-being. Norwich: Health and Safety Executive, 2003.
Cerca il testo completoLa gestion d'un centre de contacts clientèle: Les notions de base, un lexique complet des termes anglais-français utilisés dans le milieu. Montréal: Éditions Transcontinental, 2001.
Cerca il testo completoGreat Britain. Parliament. House of Commons. Committee of Public Accounts. Better public services through call centres: Twentieth Report of Session 2002-03 : report, together with formal minutes and minutes of evidence. London: Stationery Office, 2003.
Cerca il testo completoO'Kane, Gerard Martin. A review of BT's recruitment and retention policies for the Apollo Road and Enniskillen call centres, as influenced by the Northern Ireland labour market. [s.l: The Author], 1999.
Cerca il testo completoCall centers: Technology & techniques. [Mason, OH]: Thomson South-Western, 2003.
Cerca il testo completoAbbott, James C. Designing effective call centers. Greenville, SC: Robert Houston Smith Pub., 2007.
Cerca il testo completoCall centers for dummies. 2a ed. Mississauga, Ont: J. Wiley & Sons Canada, 2010.
Cerca il testo completoCall centers for dummies. Ontario: J. Wiley & Sons Canada, 2005.
Cerca il testo completoBuchanan, Ruth. Gender on the line : technology, restructuring and the reorganization of work in the call-centre industry =: Les femmes et le travail par téléphone : répercussions de la technologie, de la restructuration et de la réorganisation du travail sur le secteur des centres d'appels. Ottawa, Ont: Status of Women Canada = Condition féminine Canada, 2000.
Cerca il testo completoTurn calls into customers: Maximize customer experience with your call center. Marblehead, MA: HCPro, 2008.
Cerca il testo completoBrown, Judith A. Turn calls into customers: Maximize customer experience with your call center. Marblehead, MA: HCPro, 2008.
Cerca il testo completoBrown, Judith A. Turn calls into customers: Maximize customer experience with your call center. Marblehead, MA: HCPro, 2008.
Cerca il testo completoHechanova, Ma Regina M. 1-800-Philippines: Understanding and managing the Filipino call center worker. Quezon City, Philippines: Institute of Philippine Culture, Ateneo de Manila University, 2010.
Cerca il testo completoEsher, Joseph. Answering the call: a benchmark of Minnesota's call center industry. Saint Paul, MN: Minnesota Trade & Economic Development, 2000.
Cerca il testo completoFeil, Hans-Joachim. Die telefonische Erreichbarkeit der Stadt: Möglichkeiten zur Verbesserung unter besonderer Berücksichtigung kommunaler Call Center. Köln: Deutscher Städtetag, 2002.
Cerca il testo completoCall centres. 3a ed. Hampton: Key Note Ltd, 2002.
Cerca il testo completoGroup, Mintel International, a cura di. Call centres and financial services. London: Mintel International Group, 2000.
Cerca il testo completoBarry, Thomas Suhashini; Tomalin. International English for Call Centres. Macmillan Publishers India Limited, 2009.
Cerca il testo completoPay and conditions in call centres. London: Incomes Data Services, 2002.
Cerca il testo completoServices, Incomes Data, a cura di. Pay and conditions in call centres. London: Incomes Data Services, 1999.
Cerca il testo completoServices, Incomes Data, a cura di. Pay and conditions in call centres. London: Incomes Data Services, 1997.
Cerca il testo completoMcKeown, Max. Call Centres (Financial Technology Management Reports). LLP Professional Publishing, 1999.
Cerca il testo completoPay and conditions in call centres. London: Incomes Data Services, 2004.
Cerca il testo completoKinnie, Nick, e Stephen Deery. Call Centres and Human Resource Management. Palgrave Macmillan, 2014.
Cerca il testo completoRe-Organising Service Work : Call Centres in Germany and Britain: Call Centres in Germany and Britain. Taylor & Francis Group, 2017.
Cerca il testo completoPhilip, Pearson, Industrial Relations Services e Call Centre Association Research Institute., a cura di. Call centres 2001: Reward and retention strategies. London: IRS/CCA, 2001.
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