Libri sul tema "Call centers"
Cita una fonte nei formati APA, MLA, Chicago, Harvard e in molti altri stili
Vedi i top-50 libri per l'attività di ricerca sul tema "Call centers".
Accanto a ogni fonte nell'elenco di riferimenti c'è un pulsante "Aggiungi alla bibliografia". Premilo e genereremo automaticamente la citazione bibliografica dell'opera scelta nello stile citazionale di cui hai bisogno: APA, MLA, Harvard, Chicago, Vancouver ecc.
Puoi anche scaricare il testo completo della pubblicazione scientifica nel formato .pdf e leggere online l'abstract (il sommario) dell'opera se è presente nei metadati.
Vedi i libri di molte aree scientifiche e compila una bibliografia corretta.
Joanna, Reeves, Proudfoot Consulting (Europe) Ltd e Confederation of British Industry, a cura di. Call centres. London: Caspian, 2000.
Cerca il testo completoAbbott, James C. Designing effective call centers. Greenville, SC: Robert Houston Smith Pub., 2007.
Cerca il testo completoPractices, LLC Best. Call centers: Executive insights for excellence. Chapel Hill, NC: Best Practices, 2001.
Cerca il testo completoEsher, Joseph. Answering the call: a benchmark of Minnesota's call center industry. Saint Paul, MN: Minnesota Trade & Economic Development, 2000.
Cerca il testo completoExecutive, Scotland Scottish. Benchmarking and definitions within contact centres. Edinburgh: Scottish Executive, 2003.
Cerca il testo completoCongress, Trades Union. It's your call: Employment rights for call centre workers. London: TUC, 2001.
Cerca il testo completoEckart, Menzler-Trott, e Hahnel Markus, a cura di. Call Center Evolution: Standards für effiziente Kunden- und Mitarbeiterbeziehungen. München: Vahlen, 2002.
Cerca il testo completoDurr, William. Building a world-class inbound call center. [S.l.]: W. Durr, 1996.
Cerca il testo completoKörs, Anna. Call Center Markt Deutschland, das Fallbeispiel Hamburg. Münster: Lit, 2002.
Cerca il testo completoCUNA & Affiliates. Center for Professional Development., a cura di. Credit union call center handbook. Dubuque, Iowa: Kendall/Hunt Pub. Co., 1999.
Cerca il testo completoPractices, LLC Best. Managing world-class call centers: Site visit findings. Chapel Hill, NC: Best Practices, 2001.
Cerca il testo completoFeil, Hans-Joachim. Die telefonische Erreichbarkeit der Stadt: Möglichkeiten zur Verbesserung unter besonderer Berücksichtigung kommunaler Call Center. Köln: Deutscher Städtetag, 2002.
Cerca il testo completoHechanova, Ma Regina M. 1-800-Philippines: Understanding and managing the Filipino call center worker. Quezon City, Philippines: Institute of Philippine Culture, Ateneo de Manila University, 2010.
Cerca il testo completoKastner, Michael. Call Center-nützliche Dienstleistung oder Sklavengaleere?: Call Center mit Blick auf Krisen- und Notsituationen. Lengerich: Pabst, 2002.
Cerca il testo completoHerholtz, Peter. Call Center: Ein Handlungsfeld für Betriebs- und Personalräte. Hamburg: Beratungsstelle für Technologiefolgen und Qualifizierung, 1998.
Cerca il testo completoCoen, Dan. Building call center culture: Strategies for designing a world class performance-based environment within your customer contact center. Tarzana, CA: DCD Pub., 2001.
Cerca il testo completoBrown, Judith A. Turn calls into customers: Maximize customer experience with your call center. Marblehead, MA: HCPro, 2008.
Cerca il testo completoBrown, Judith A. Turn calls into customers: Maximize customer experience with your call center. Marblehead, MA: HCPro, 2008.
Cerca il testo completoFocus, Inc Customer. Delighting customers: Creating customer focus participant kits for call centers. [United States]: Customer Focus, 2000.
Cerca il testo completoAssociation, American Bankers, e Financial Training Resources, a cura di. The evolution of bank call centers: A focus on profitability. Washington, D.C: American Bankers Association, 1996.
Cerca il testo completoStolletz, Raik. Performance Analysis and Optimization of Inbound Call Centers. Berlin, Heidelberg: Springer Berlin Heidelberg, 2003. http://dx.doi.org/10.1007/978-3-642-55506-0.
Testo completoInternational Call Center Summit (1st 1994 Long Beach, Calif.). The First International Call Center Summit: Proceedings, March 14, 15, 16, 1994, Long Beach, California, USA. Scarborough, Ont: Tele-Solutions, 1994.
Cerca il testo completoCanada, Sofeg. Perspective internationale sur les téléservices au Sénégal. Montréal]: Sofeg Canada, 2000.
Cerca il testo completoPhelps, Timothy. Call center 101 success secrets. Place of publication not identified]: Emereo Publishing, 2013.
Cerca il testo completoBradshaw, David. Next generation call centres: CTI, voice and the Web. London: Ovum, 1999.
Cerca il testo completoUnited States. Department of Labor. Wage and Hour Division. Call centers under the Fair Labor Standards Act (FLSA). 2a ed. Washington, DC: U.S. Dept. of Labor, Wage and Hour Division, 2008.
Cerca il testo completoTrotter, Michael D. The Customer Call Center Outback. West Lafayette: Purdue University Press, 2005.
Cerca il testo completoShah, Satya. Optimising customer support in contact centres using soft computing approach. Cranfield, Bedfordshire, U.K: Cranfield University, 2006.
Cerca il testo completoNoronha, Ernesto. Employee identity in Indian call centres: The notion of professionalism. New Delhi, India: Response, 2009.
Cerca il testo completoNoronha, Ernesto. Employee identity in Indian call centres: The notion of professionalism. New Delhi: Response Books, 2009.
Cerca il testo completoKeith, Dawson, a cura di. The call center dictionary: The complete guide to call center & customer support technology solutions. New York: CMP Books, 2002.
Cerca il testo completoOster, Emily. Do call centers promote school enrollment?: Evidence from india. Cambridge, MA: National Bureau of Economic Research, 2010.
Cerca il testo completoHalves, Jan-Peter. Call Center in Deutschland: Räumliche Analyse einer standortunabhängigen Dienstleistung. Sankt Augustin: In Kommission bei Asgard-Verlag, 2001.
Cerca il testo completoGranered, Erik. Global call centers: Achieving outstanding customer service across cultures & time zones. Boston: Nicholas Brealey International, 2005.
Cerca il testo completoCALL CENTERS. Express, 2019.
Cerca il testo completoRuffins, Lana M., Natalie L. Petouhoff e Lisa Schwartz. Be the Best Agent Ever!: Call Centers, Contact Centers and Multimedia Centers. Pearson Education, Limited, 2006.
Cerca il testo completoGreen, Jack A. Call Centers: Technology & Techniques. South-Western Educational Pub, 2002.
Cerca il testo completoBergevin, Réal. Call Centers For Dummies. For Dummies, 2005.
Cerca il testo completoCall centers for dummies. 2a ed. Mississauga, Ont: J. Wiley & Sons Canada, 2010.
Cerca il testo completoCall centers: Technology & techniques. [Mason, OH]: Thomson South-Western, 2003.
Cerca il testo completoBergevin, Real, Bruce Simpson, Afshan Kinder e Winston Siegel. Call Centers for Dummies. Wiley & Sons, Incorporated, John, 2010.
Cerca il testo completoCall centers for dummies. Ontario: J. Wiley & Sons Canada, 2005.
Cerca il testo completoBasith-Kinder, Afshan. Call Centers for Dummies. Wiley & Sons Canada, Limited, John, 2010.
Cerca il testo completoCall Centers Made Easy. Aegis Publishing Group, Ltd., 2001.
Cerca il testo completoDesigning Effective Call Centers. Robert Houston Smith Publishers, 2008.
Cerca il testo completoBöse, Bodo, Erhard Flieger e Matthias Temme. Call Center-Steuerung. So optimieren Sie den Betrieb Ihres Call Centers. Vieweg Verlagsgesellschaft, 2001.
Cerca il testo completoCall Center-Steuerung: So optimieren Sie den Betrieb Ihres Call Centers. Wiesbaden: Vieweg+Teubner Verlag, 2001.
Cerca il testo completoBergevin, Real. Call Center Für Dummies. Wiley-VCH, 2007.
Cerca il testo completoRowan, Jim. Call Center Continuity Planning. Auerbach Publishers, Incorporated, 2019.
Cerca il testo completoRowan, Jim. Call Center Continuity Planning. Auerbach Publishers, Incorporated, 2019.
Cerca il testo completo